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KitchenAid Refrigerators

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Susan of Rincon GA (07/29/08)
I purchased, in 1996, a supra kitchen aid side-by-side refrigerator. After the first year, the ice maker went out. I waited a year, then replaced it. It too, went out after a year...I went and purchased 4 plastic ice trays and make my own ice! I was sorely disappointed, because Kitchen aid had a good reputation...I won't purchase another appliance from them.

Frustration that consumers purchase an appliance based on reputation and pay top dollar for an appliance that has parts malfunction after a year!

Brian of Northbrook, IL July 18, 2008

Brian of Northbrook IL (07/18/08)
2-year old refrigerator (KSCS23INSS00), motor on ice maker burns our. 1-year old dish washer (KUDS02FRSS), detergent dispenser fails

Kitchen Aid would not back product - had to spend 431 to repair new appliances

Robert of Southampton, MA July 8, 2008

Robert of Southampton MA (07/08/08)
I purchased an expensive black two door kitchenaid refrigerator in 2005. Less than a month into owning it we realized it was a lemon. The freezer over froze and the refrigerator portion did not keep food cold AND the back leaked water like crazy, even when they disconnected the water faucet that came on the inside of it. The very same problem kept happening after the patch up job that the repairman they sent out did. We have paid out of our own pocket since because it was lousy since the patch up but it was clear they were not going to give me another one and I had paid cash. If it were on installments I could have refused to pay so they would take it back.

I called today and got the run around from someone named Bernie, another gal in customer service and Jill the supervisor has not returned my call. They want to send me to the manufacterer. THEY HAVE A RECORD OF THIS PROBLEM AND THAT IT WAS FROM DAY ONE A PROBLEM BUT SEND ME ON A MERRY GO ROUND. I told them now it is really broken and the food, like milk for my grandson who lives with us, is not cold. HELP...

We have purchased many new appliances with our new home and cannot afford to do further service to something that was a lemon to begin with. I am disabled and my husband lost his job of 32 years in Feb. due to foreign competition. HELP

Alice of Tuckahoe, NY July 5, 2008

Alice of Tuckahoe NY (07/05/08)
Bought a Kitchenaid side by side refrigerator #KSRP25FNBT SR2847359 in 2004. The refrigerator is not cooling food. (temp 70 deg.) The service man tells me I need Defrost System Board + Heater + Thermo. While I have no idea of the cost, at this time, I find this totally unacceptable.

Peter of Katy, TX June 27, 2008

Peter of Katy TX (06/27/08)
I have been scammed by Whirlpool. I tried to renew a service polcy on my Kitchenaid refrigerator in October of 2007. I use a bank check processing service and instructed the bank to issue a check for a three year extension on my service policy and provided my contract number for inclusion on the check. The check was mailed but I have never received an acknowledgment that the policy was renewed. I have called the 800 number no less than eight or ten times over a three month period and have been told the accounting department was holding up the renewal.

I faxed copies of my policy renewal notice and copies of the check issued by the bank and proof of the deposit by Whirlpool endorsement which they admitted to receiving. I have been told they have the documents and on three occasions I was told the accounting department would issue the cerificate of renewal in seven days. I have never received anything from Whirlpool to say the extension was in force.

As a last resort I looked up the companies corporate credentials and filings with the SEC. I got the CEO's name and address and sent him all the documents. Someone in his office called me and said the problem would be resolved and I would hear from someone shortly. Someone did finally call (Marty - a BIG SHOT SUPERVISOR who refused to give me his last name) in the service policy department and he assured me there would be documentaion arriving again (you guessed it) within seven days. Same old story and same old runaround.

It has now been three weeks and I have not seen anything documenting the extension. I guess my only recourse is to go to small claims court here in Houston and file suite against Whirlpool. My advice is that no one should pay for any type service policy with this outfit. All you get is the runaround. Not service! They admit receiving my money but refuse to send documentaion of the policy extension.

The consequences are that I have nothing to show I am covered for service should a repair be necessary. The end of the story is that I have been screwed out of 280+ from this terrible lying company.

Tracey of Calgary, AL June 20, 2008

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