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KitchenAid Refrigerators

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Todd of Washington DC (08/22/08)
I'll never purchase a Kitchenaid appliance again, and neither should you, if you're smart and listen to this warning. In 2003, I purchased a Kitchenaid Dishwasher KUDS01FL. Two weeks ago, there was a huge bang, and the door now comes crashing down. I called Kitchenaid, and they scheduled A&E Factory Service to fix the door. It cost 200 (almost 1/3rd of the cost of the dishwasher) to replace a two inch spring. This is only a 5 year old dishwasher, a top end model, mind you. A&E Factory service departed, and now the dishwasher won't drain - - obviously their fault since it occurred immediately after their departure.

I called A&E Factory Service again - - they wouldn't schedule me until a week later. When they showed up, they didnt call me to say when they were arriving. They gave me a 1-5 window. When I didnt hear from them, I looked out and saw their van leaving. I called A&E Factory service, they paged the driver, who ignored my calls even thought he was two blocks away. A&E Factory then said we can be there in another week - - two weeks after they created the problem. Kitchenaid refused to help. A&E Factory service refused to acknowledge their mistake. Never, ever purchase a Kitchenaid product. Notice how this entire page LISTS EXACTLY THE SAME PROBLEM. AVOID KITCHENAID DISHWASHERS AND KITCHEN APPLIANCES. TAKE IT FROM US - LEARN FROM OUR MISTAKES.

Jeri of Eagan, MN August 22, 2008

Jeri of Eagan MN (08/22/08)
I bought a new Stainless Steel Kichen Aid refrigerator in April 2006. One year later, the refrigerator & freezer stopped cooling. We turned off the circuit to the unit for 10 minutes - thinking it was a power problem. It worked for another year and now we had to have service out.

The Circuit board has to be replaced at a cost of 472.00. That is 1/5th the cost of the entire refrigerator and it is only 2 years old! I am nearing retirement and have a adughter, son-in law and 2 small grandchidren living with me. We need a dependable refrigerator. I am mad that I trusted Kitchen aid! You no longer get what you pay for.

Stuart of Novato, CA August 21, 2008

Stuart of Novato CA (08/21/08)
Bought KitchenAid 42 inch built in side by side refrigerator in April 2006. Just after warranty runs out two years later the refrigerator section stops working. Defroster? Evaporator? Bought Sears warranty and called them for repair. Two months and 5 service calls later and they still cant fix it. Control panel and baffle replaced. Still not working. Going for 6th service call next week. We paid about 4700 for this refrigerator. Anyone wanna start a class action law suit? You'd think at this price they would last a little longer...

Lost refrigerated goods 3 times, fooled into thinking the situation was repaired.

Helen of Toronto, On, OTHER August 5, 2008

Helen of Toronto, On OTHER (08/05/08)
Continuing problems with our KitchenAid Refrigerator, Model KBRS22KK 00 and the appalling service since May 2003. Having reported a defective freezer seal in mid-June, 2008 (the fourth such problem in 5 years), a service repairman arrived about 10 days later. We were told that it was an unusual failure and that the seal had probably been incorrectly installed, and that a new one would be ordered. It should be noted that a few days later, a Sears service man, carrying out a routine check on our dishwasher confirmed this and said flatly that the wrong part had been fitted.

Nearly six weeks after reporting this failure we are still waiting for repairs, furthermore we have not been informed of any possible dates; our frequent phone calls to Customer Experience Centre have been ignored. During one call, the extended warranty holders, Pro Care even claimed that we had no warranty, and demanded that we fax proof of having paid by sending a copy of our Visa bill. In the five years since we purchased this refrigerator and two other KitchenAid appliances we have had 20 to 30 similar problems, each resulting in the same lengthy delays, wrong parts delivery, and slow or no response from Customer Experience Centre.

Did not work as delivered. First service call: Hopeless, you need a new refrigerator!? Second service call (same day) a faulty valve and obsolete Freon replaced (this was refurbished?). Third call: Freezer door gasket grossly distorted in one corner Four: New gasket delivered; wrong colour. (Black, not white.) Five: Correct? gasket installed Two more identical failures occurred freezer gasket distorted again; with the last replacement in January 2008. 

Today, less than 5 months later, July 2008, freezer gasket was again distorted and drooling outside the freezer door preventing contents such as ice and ice cream from freezing completely and obviously running the unit unnecessarily. Freezer not working properly, runs continuously.

Lilette of Winters,, CA August 5, 2008

Lilette of Winters, CA (08/05/08)
I purchased a French Door refrigerator in Oct 2005 and took delivery on it in June 2006. Within one year, the refrigerator and bottom mount freezer were not working properly (refrigerator not cooling, freezer not freezing). KitchenAid sent out their repair people A&E, and the appliance was repaired. However, it came down with the same problem in less than 90 days. A&E came out and fixed it again. This cycle of breakdown/repair, all for the same problem, was repeated 6 documented times. Each time I lost hundreds of dollars worth of food not to mention the HUGE incovenience to my family of not having a refrigerator.

I am extremely frustrated with KitchenAid customer service people who can only tell me they're sorry but that the warranty has run out. I thought I bought a high end refrigerator with the reliability of KitchenAid. How can a 2500 dollar refrigerator quit working in a year? Why can't their repair people fix the problem? Does the lemon law apply in this instance?

More than a thousand dollars worth of food. The frustration and incovenience this has caused us is priceless.

Susan of Rincon, GA July 29, 2008

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