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Patricia of Toronto OTHER (09/26/08)
Fridge temperature getting higher. Luckily, freezer, still working. Serviceman claimed it was the defrost component that needed to be replaced. It was ordered a month ago.
Still waiting for the supposed 3rd part coming from the states. When we put the pressure on, they said they would put a rush order and the part would take 5 working days. A week later, a different person tells me it will be 10 working days not 5. Who do I believe? Frustrated and annoyed with having to shop every day!
Michele of San Diego, CA September 12, 2008
Michele of San Diego CA (09/12/08)
Purchased a Kitchenaid french door fridnge delivered July 23 this year. Right door has marks embedded in the finish, told to contact A & E factory service, they have ordered four more doors each arrives with a similar flaw in the finish of the door. I am really tired of this and want a new fridge or a refund. SOmeone should check into the door problem.
tired of wainting for new doors, have a new fridge paid over 2,000+ and still am NOT satisfied Carl of Lawrence, KS September 11, 2008
Carl of Lawrence KS (09/11/08)
We purchased a bottom-freezer KitchenAid refrigerator, Model KBRA22ERWH, in September of 2005. Since that time, it has gone kaput twice. The first time was when the defroster card went out on it early in 2007. The refrigerator would keep things cool, but it tended to ice up. At that point it was out of warranty; however, KitchenAid did supply a replacement card but we had to pay for labor. Then, on Friday, August 1, 2008, we notice that the temperature is getting higher in the refrigerator and that it was doing a lot of clicking. By unfortunate happenstance, our less than three year old KitchenAid disposer had quit working and an A & E service technician was out that day to look at that. I asked him if he could take a look at the refrigerator and see whats going on. He refused to do so and walked out of the house.
Well, by Saturday morning, August 2, we figured out that things were not going to get better as the temperature in the freezer was nearing 32 degrees Fahrenheit. None of the KitchenAid authorized technicians in town work on Saturdays and I sure was not going to be calling A & E after my last experience with them. We ended up getting a repairman that did work on Saturday. He came out and within 15 minutes determined that the relay was bad and would have to be replaced. The repairman ordered the relay from the factory and found out that it was backordered.
After numerous phone calls to KitchenAid, they ended up telling me that I should try supply houses to find the relay as there were no more at the factory. No supply houses had the relay either. Eventually, the relay came into the factory and we were able to get it. The next day we had our refrigerator fixed. All told we were without a refrigerator for almost six weeks. You would have thought that a KitchenAid refrigerator would be higher quality; consequently, we are very disappointed with KitchenAids based on our experience with the refrigerator as well as the disposer. Guy of Oakland, CA September 8, 2008
Guy of Oakland CA (09/08/08)
The house I bought a few years ago was equipped with Top appliances included. What as included was a 5000+ built-in KitchenAid refrigerator. Well, I'll never buy a KitchenAid refrigerator, given a choice. I came home from a vacation to find the freezer had defrosted. Two months later and 940.00 out of my pocket and it's finally working again. I went to the KitchenAid website to get local service centers that they recommend. I dismissed the first choice after their first guess at what was wrong didn't do anything.
The second service firm did fix the refrigerator - ended up replacing most of the the entired sealed system. But, it took them three visits, the first two were diagnosis and then ordered parts. Each time they ordered parts it takes 8-10 days to get them from KitchenAid. I have an engineering background and a father that made a living in commercial refrigeration and we've come to the opinion that the high-end KitchenAid refrigerator is just not worth it.
The parts that corrected the problem were covered under waranty, but the labor wasn't, and that was 848 to the second servicer (the one that fixed the problem). As the refrigerator was left in pieces in my kitchen for the two months (I had to use an ice chest in the meantime), I got a great view of the inner workings. There is really not much to it. It's not some high-tech wonder that you might think would be complicated to fix. No, I just think that it's mostly the fault of KitchenAid for not being a bit more picky with whom they recommend to fix their products and a horrible parts supply chain system.
I'm out 940.00 and was really inconvenienced for two months - something you really don't expect from a company that sells a 5000+ refrigerator. I sent KitchenAid a two page complaint, description of the debacle, both via an e-mail facility on their website and via the US Postal System. It even took them a month to respond to this! And, I got some blow-off reply. It sort-of read something like: ok, yea 848.00 for labor sounds reasonable, quality control of their third-party service providers is ... Let the buyer beware! Lee of San Diego, CA September 2, 2008
Lee of San Diego CA (09/02/08)
In May of 2002 I bought a KitchenAid refrigerator Model # KSCS25FKSS01 and a KitchenAid Range/Oven and dishwasher to match. In July of 2005 none of the controls in the door for ice and water would work. I called the Sears repairman and he stated that the wiring was too tight and each time that I opened freezer it flexed the wires so they finally broke. I had it fixed at a cost of 179 thinking that would solve the problem. In January of 2006 the same problem arose and the I called Sears and when they came out they said there was a 90 day warranty on the work they did and charged me 55 from telling me it was the same problem.
I then called KichenAid and they said I should have called them first and they would have fixed it free of charge. However, they would not do that now and I should have A&E fix it. They did and charged me 161 on January 24, 2006. In October of 2007 the light stopped working in the door and I called KitchenAid and Dee said to have A&E out and if it is the same problem they would replace the entire door at no dharge. However, she cautioned the door may not MATCH. I did not want a 3000 refrigerator with doors that did not match so I dropped it.
Now the door is leaking water from the icemaker slot. So I call KitchenAid and Sherry the supervisor said that last years deal is off the table and all they will do is give me 50% off a new door, still no guarantee that it will match, and I am responsible for the tax, shipping and the installation which will cost upwards of 700. I wish that I have never purchased KitchenAid products and I recommend that if you are looking for high end kitchen appliances look at other brands.
Todd of Washington, DC August 22, 2008
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