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KitchenAid Refrigerators

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Shiva of Tigard OR (10/28/08)
We bought a Kitchenaid fridge bottom freezer French door model number KBF A25ERSS01 and we had so many problems from the beginning ,the fridge broke on the first day and they gave us a loaner fridge which sounded like a truck and was broken as well,by the time they gave us the 3rd fridge the filter light never worked,the water dispencer didn't work and we decided to live with it.after 1 year and a few months,it just didn't cool anymore and Im so sick and tired that I decided to donate it for free . I think Kitchen Aid should be investigated for the faulty products they sell.I will never ever buy Kitchen aid again .Shame on them .

Rotten food and a mad husband and another 2000 dollars for a new fridge. Many days without a fridge with 2 small children is not easy .

Paula of Saint Marys, PA October 9, 2008

Paula of Saint Marys PA (10/09/08)
We purchased the first KitchenAid Model Superba back in November 2002. I had Thanksgiving dinner at my house and while putting the leftovers away, the Over Temperature Reset button came on. I kept pushing it every hour or so and it was still coming on the next morning. I contacted the store where we purchased it and they sent a repairman who made several visits between November and January because this alarm would go off and the refrigerator temperature would rise. Our food got warm.

The store finally gave us a brand new one in January 2003, but we had the same problem. They have tried to feed us all kinds of reasons why this continues to happen, from we have the refrigertor too close to our heat run, to changing the seal on the door (a brand new refrigerator needs a new seal). Nobody really ever figured out the problem. Food on the top shelf in the back freezes and sometimes veggies in the veggie drawer (if I have them on the freezer side) freeze as well.

I keep a thermometer in the refrigerator all the time. Everytime I clean it or have the door open alot, the Over temperature alarm goes off and I play with it for a day or two until it quits going off. As for the freezing, I've learned where I can place things on the shelves. I am looking into buying a new stove, but I definitely will not be getting a KitchenAid brand. This refrigerator was the worse purchase we ever made.

Carl of Lawrence, KS October 7, 2008

Carl of Lawrence KS (10/07/08)
Id refer you first to my posting of September 11, 2008 to explain what has happened up to this point. After the initial repair, the refrigerator worked for about a week. Just long enough to get it stocked up. Then we noticed that the temperature was slowly creeping up, things were getting frosty in the freezer, and it was making a clicking and buzzing noise about every 30 seconds. Well, the frozen food thawed out again before we were able to take it back over to my mothers freezer.

Since it was during the week, we called out a local factory-authorized repairman. He diagnosed the problem as a non-functioning compressor and that he could get one in about five days.

Five days later, it arrived and he installed it. He also presented us with a 100 bill. I protested saying that parts and labor involved with replacing the compressor were covered under the warranty. He then launched into a ten-minute harangue about how KitchenAid, as well as other manufacturers, are not reimbursing enough for warranty work and that no body wants to do warranty work anymore. With new Freon recovery rules, new equipment is required and KitchenAid has not increased their reimbursement rates to pay for this equipment. He said that KitchenAid told him to charge their customers to pay for the equipment. He said hed lose money changing out compressors if he didnt charge 100 per job. Just to get him out of the house, I paid the 100.

Well, the refrigerator didnt cool very well, so we had to call him back and had him put more Freon in the pipes. After that, the refrigerator portion was barely able to maintain the proper temperature and the freezer portion could not get cold enough. He came back again and discovered an insect in the tubing that was causing a blockage in the flow of Freon. Once the insect was removed its been working fine. Weve let it go for a week before restocking and it seems to be working O.K.

All told, we were without a functioning refrigerator for two months..and KitchenAid is a quality product??????

Weve had frozen food thaw, re-freeze, re-thaw, and re-re-freeze. I hate to think about what thats done to its quality. In addition, we had to borrow a small refrigerator from my daughter and borrow freezer space from my mother. Were thinking about buying a spare refrigerator to put in the basement for repeats of this situation.

Claire of Raleigh, NC October 5, 2008

Claire of Raleigh NC (10/05/08)
We purchased a KitchenAid 25.3 Side by Side refrigerator in July 2003, model KRSG25FKSS. The relay that goes to the compressor failed resulting in the compressor failing and starting a fire.

The refrigerator was on fire and the area around the refrigerator and kitchen were smoke damaged. Had we not awakened the entire hire would have been caught on fire.

Clare of Brooklyn, NY October 2, 2008

Clare of Brooklyn NY (10/02/08)
Purchased KITCHENAIDE MODEL #KTRC19KMSS01 the freezer section keeps frosting up and this is a frost free unit. The frost causes chunks of ice to build up behind the compartment where the fan rotates. The chunks of ice build and the fan makes loud noises and then stopped completely. I have a maintenance contract with P.C. Richards and they have serviced my complaint up to 3 times. The technician will do as they see fit. e.g. tighten hinges on door, remove door and re-align, advise me to vacuum out bottom parts.

Most recent service call my complaint was once again THE FREEZER IS FROSTING ALOT! The night before the technician came, I had to remove the chunk of ice from the compartment where the fan stopped working and all my food was defrosting. This time he decided to change the thermostat. It is now 1 week later and again the FREEZER IS FROSTING UP...SOON i am sure that iceberg near the fan will malfunction the entire unit once again.

lost food, inconvenience, dumb technicians. I have a five year extended warranty, it seems like they will service me with these minor tinkerings without diagnosing the real issue. KITCHENAIDE IS A POOR PRODUCT AND SHOULD BE INVESTIGATED.

Patricia of Toronto, OTHER September 26, 2008

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