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KitchenAid Dishwashers

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Stacey of Cincinnati, OH April 5, 2006

Stacey of Cincinnati OH (04/05/06)
I recently purchased a KitchenAid Stainless steel dishwasher, model KUDS02FRSS0 in October 2005, it was installed Nov 2005. The day of installation the door did not shut properly. A&E came out and looked at it, said the latch clip needed to be replaced. Keep in mind...it had never been used at this point. It was another 10 days before the part came in and was installed. The latch has worked ok, not great.

March 31st, I washed a load of dishes and noticed that the water had not drained. The dishwasher would not stay on to drain the water, it took about 45 min. to get it to drain. In the meantime all the digital controls were blinking on the control panel. I was unable to cancel it out. I turned the power off in hopes that it would reset the mother board but to no avail.

KitchenAid scheduled a service call for 4/5/06. The technician came out and informed me that I needed a new control panel, that mine was completely shot. Needless to say I was a bit hot at the fact that this dishwasher is 3 months old and now needs a new complete digital board. I called KitchenAid and explained that I wanted it replaced, considering the appliance is 3 months old and already not working and needs the main componet replace that I felt it reasonable to request a new one.

The KitchenAid serv. rep. explained to me that they would have to replace it and if it was a defect with the dishwasher they would have to make a determination after the part was installed and completed. I told him that I spent 1,200 on this dishwasher that that I shouldn't be having ANY problems at all. I purchased the dishwasher based on their reputation but in viewing others problems I see KitchenAid isn't living up to their prior reputation. I requested an E-mail be sent directly from KitchenAid stating what they would be doing and to acknowledge the problem that I am currently having, they agreed to do so.

I wanted my own documentation directly from them for problems I'm sure to encounter in the future. I would not recommend this dishwasher to anyone, in fact I would not recommend KitchenAid at all. 

Jeanette of Campbell River,, OTHER March 25, 2006

Jeanette of Campbell River, Canada (03/25/06)
We purchased a top of the line dishwasher from Sears Canada for over 1700 and we've been hand washing ever since.This poorly engineered appliance not only fails to clean properly but leaks due to an element which was designed to burn out, causing the machine to leak all over the floor.

Because this was a built in, the water has damaged the floor and weakened the structure. The leak was caused by a poorly engineered or possibly a "planned obsolesence" design. This has had a serious impact on the health of our family as for some time we didn't realize there was water behind the cabinets and moulds and mildews as well. We now face ripping out the floor and wall behind the machine or selling our home!

Krista of New York, NY January 7, 2006

Krista  of New York NY (01/07/06)
My KitchenAid dishwasher, Model KUDC25CHWH1 has been a disaster. The model was purchased in 2002 and never worked properly. I understand that products, even the most expensive products, break; however, it is Kitchen Aid's support and service provider's attitudes that are most exgregious. The dishwasher leaks buckets, has required numerous service visits and KtichenAid central does...absolutely..nothing. I have telephoned, begged by email for alternate service providers in Manhattan, etc. and received no response.

In short, we are stuck with a lemon but even worse, a lemon that KitchenAid will not support, even though we are able and even willing to pay for such service. Moral of the story: We are building a vacation house now and have resolved to spend the extra money for German appliances. KitchenAid is about as welcome as Bin Laden in our household.

Our damages (not including the numerous times off from my work to receive dubious repairmen) stretch from needing to re-grout the kitchen tiles (because of the water leaking) to refinishing the wood floors where the water had spilled over, repeatedly. Not to mention the nightmare of calls from our downstairs neighbor that water was leaking into her apartment. The list of horribles continues but KitchenAid acts as if the service providers are the equivalent of special forces. In fact, Kitchen Aid and its service providers are are incompetent, rude and expensive confidence men acting in collusion.

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