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KitchenAid Dishwashers

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

JENNIFER of HENDERSONVILLE, TN September 22, 2009

My dishwasher door has become extremely dangerous. I have 4 small kids and pets, the door will just come unlatched and crash down with such force that it would seriously hurt someone. My dishwasher is elevated about 12 inches off the floor which makes it even more dangerous and it has cabinet facing on it that makes it very heavy. We have repaired the pully's 3 times since 2007, ordering new ones or putting them back on after they popped off. This last time they broke, the door crashed down while the dishwasher was running and the entire right side of the seal at the bottom broke off. This problem needs to be addressed by Kitchen Aid.

Rhonda of Junction, TX September 15, 2009

I purchased the KitchenAid Dishwasher #KUD102FRSSO for my new home 10/06. The door has been creaking, so I used some WD-40 thinking it was a dry hinge. However, yesterday the door came open with a fury and was so heavy it almmost took off my external fixator device on my right broken arm! It came falling to the end of it's hinge. It has no resistance to the open movement. I see now on the numerous complaints that this is a common malfunction of this model. It doesn't sound to hopeful that Kitchenaid will be of any assistance at this point but I am going to try to figure it out.

Tony of San Jose, CA August 31, 2009

I purchased KitchenAid Dishwasher KUDP021RBL3 on July 2007. After less than 2 years, the switch lights started blinking. For a little while, the machine still worked but now it stops working. I checked online and there seems to be a lot of complaints about the electrical shorts on the control panel for their dishwashers. I rarely use the machine. I may have used it for 12 or 13 times over the 2 years period. I called the warranty help line but they refused to fix the machine under warranty. This is the first time I'm paying extra to get a brand name like KitchenAid. I understand that 1 year warranty has expired but I never expected their product to crap out this quickly. I also read quite a bit of complaints about their dishwashers on the net. So, buyer be warn. You are not getting what you paid for.

Kevin of sunny isles beach, FL August 29, 2009

I thought I had bought the Lemons. I have had problems with all 4 of my Kitchenaid appliances which I bought in 2004. Most recently on Thursday my Dishwasher Door KUDP01FLSS1 came crashing down when I opened the door to unload the dishes. Thankfully I was infront of the door to stop it from rocketing down rather than my dog. If luke were in front of it, he would have been a gonner!

This dishwasher has caused me nothing but grief. I've had it serviced a total of 7 times. I've had the fuse replaced 5 times and the control pad replaced 2 twice. The last fuse replacement and control pad replacement was in January 2009. About a month ago the Normal cycle stopped working and I can only run on Heavy Light or Rinse. This is typically what happens before the fuse or control pad needs to be replaced. There must also be somthing wrong with the water temperature, because I can only get warm at best, even with the High Temp. Scrub activated.

My Oven KESC308LSS0 bought at the same time has not worked for about 2 years. (Thankfully I don't use the oven only the cook top). One day the Oven Heating Element quit working. I've had a Local Service company in trying to fix it thinking it was a fuse, but after 3 fuse replacements they couldn't figure out what the problem was even with the KitchenAid Technical support team on the phone. They started removing pieces and parts and thought it might be something called a Harness. Told me the were going to order it. when I called back two months later after not hearing from them, I decided enough. this is a service issue but the oven quitting on me is definately a product issue.

Additionally the Black Molding around the cooktop has rusted away. I don't think this sould have happened with light cleaning of the stove after use. My MicroWave-Convection unit over the stove still works, but with a loud noise when the inner element is rotating. The noice goes away after 4 minutes of continual use.

Lastly, my KitchenAid refridgerator freezer started suffering from ICE Build up in the freezer. The service company charged me for a visit and replaced the rubber seal. Two weeks after it was replaced, the ice buildup, although not as much, started to appear again. I have a couple thousand dollars worth of service calls and replacement parts. I now have to replace the dishwasher and oven ( which will not be with KitchenAid Products) and will eventually have to replace the microwave and refridge. so that I have matching appliances.

J of Park City, UT August 28, 2009

I had my dishwasher repaired for free by contacting Whirlpool Corp.(Kitchenaid parent co.)safety department. 866-640-7146

Janice of Ely, MN August 19, 2009

I have had my dishwasher and trash compactor for two months. The dishwasher died after using it no more than 10 times and my trash compactor shakes violently after trying to use it. I am so upset over all of it as I have always had great products from Kitchenaide, and these are terrible.

Maria of Glen Arm, MD August 16, 2009

We purchased Kitchenaid dishwasher, model KUDSO2FRWH, Oct.2005. Last week the mechanism and/or spring that controls the door hinge made a loud noise and the door came crashing down and just missed my leg. I am grateful that my grandchildren were not here at that time. I contacted the manufacturer and was told the warranty has expired and we would have to incur the cost to repair the door.

After reading the same complaints that we have, I believe the company should be responsible and replace or repair the dishwasher. The plastic mechanism that is used to control the door, which is very heavy, was not disclosed at the time time of purchase. I understand that other manufacturers use metal/steel pulleys on their dishwasher doors. Why didn't Kitchenaid do the same? They are suppose to be a reputable manufacturer that stands behind their product!

J of Park City, UT August 1, 2009

I own a Kitchenaid dishwasher. Last night, the mechanism that controls the door hinge failed and the door came crashing down, nearly injuring my leg. Thankfully, there were no small children or pets under the door at the time, as the weight of the door could have knocked them unconscious. I contacted Kitchenaid this morning to check into a repair. I was told this was not covered under warranty.

I then asked about a recall after reading numerous complaints about the very same thing happening to many consumers, like myself. I was told no such problem had been reported according to their records. I think the power of the Internet has empowered consumers and it would be a mistake to ignore the online forums. I consider this to be a safety problem with the product that needs to be addressed, more so than my personal disappointment in the fact that this is not covered under warranty. Model: KUDIO2FRBLO

sandie of langley, BC July 30, 2009

I bought a kitchenaid dishwasher 3 years ago and i have had so many problems and service calls.Now that it isn't under warranty i have had to pay for the last service call. Now to-day the cable on the door broke and when it fell it hurt my hand. After reading all the customer complaints this seems to be an on-going problem. Why don't they design it differently?

I am a single mom and i can"t be paying for service calls all the time. I bought a kitchenaid because i thought they were a good brand. I had a Bosch on hold and changed my mind at the last minute. One of the biggest mistakes I have made in buying all my appliances throughout the past years. All my friends have Bosch or Miele. I try to buy North American to support our businesses but I will think twice next time.

Alexander of San Jose, CA July 26, 2009

We have had the Kitchen Aid dishwasher for two years. Six months ago the door hinge broke causing damage to my wife's wrist as she tried to catch the falling door. Based on my research, this is a know design defect. Given the number of complaints on line, I am wondering if there wouldn't be a lawyer interested in helping us all file a class action suit. So much for buying American. We're ready to invest in a Bocsh.

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