Complain about a product or service

KitchenAid Dishwashers

KitchenAid • Cooktops • Cookware • Coffee Makers • Dishwashers • Hot Water Dispensers • Kitchen Utensils • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Frank of Tampa FL (11/25/08)
We have a Kithenaid Dishwasher model KUD101FLSS6. It is only 3 years old and have had several problems. Twice the balancing mechanism on the door broke and the heavy door came down hitting my wife in the leg. The last time we thought the leg was broken it hit so hard.

Now the dishwasher doesn't want to shut off. We usually run the dishwasher at night when we go to bed. This morning we woke up and it was still running. The quality on this unit is horrible and beasue of the door leverage design it is dangerous.

Pamela of Fayetteville, NY November 21, 2008

Pamela of Fayetteville NY (11/21/08)
We purchased a Kitchen Aid diswasher three years ago, Model KUDL01ILBS. For the past several months my silverware has been coming out with rust and the problem keeps getting worse. The racks are in perfect condition so rust is not coming from the racks. I found rust on the interior stainless steel body of the dishwasher so I cleaned it off and at the suggestion of a repairman I flushed the dishwasher with one-half cup of CLR. The rust problem stopped for a few days but then came back. A plumber says it's not the pipes and the rust has to be coming from the dishwasher.

Kitchen Aid told me that I have a five year warranty and although my dishwasher is only three years old, rust is excluded from the warranty. They won't do a thing for me except give me 15% off a new dishwasher. I will now have to purchase a new dishwasher after only three years of owning an expensive Kitchen Aid dishwasher.

Michele of Brielle, NJ November 21, 2008

Michele of Brielle NJ (11/21/08)
I purchased an 800.00, stainless-steel, Kitchen Aid dishwasher. Now, two years later, it fails to clean the dishes properly. Since Kitchen Aid only gives the consumer a 1 year warantee, (There's the clue, right there.) I had it repaired...a new valve at 180. This did not solve the problem. I am waiting to hear from the service man. More money.

I am fuming because I deliberately bought a more expensive Kitchen Aid product, for the first time, hoping I'd have a reliable appliance. I am naive. I guess there is no such thing anymore in this country as a reliable appliance! America, we better wake up and start realizing what is happening here! Gone are the days when a Kitchen Aid product was a tank and lasted 30 years. All this junk is now made in CHINA! What an utter disgrace that our prized US products no longer exist.

 It is an OUTRAGE that I often resort to ANTIQUE SHOPS to try to find old appliances that STILL work! (Toasters, coffee pots, blenders!)

Rimma of London, OTHER November 16, 2008

Rimma of London, Ont., Canada (11/16/08)
We purchased a Kitchaid Dishwasher the SS moder 2.5 years ago. It worked for a year or so then it would stop in the middle of the cicle. I called Kitchenaid Waranty on Aug. 16th to report a problem however I had to call 3 times before they booked a technician to come out and diagnose the problem. He advised it's the control board. It took 2 months until the part has arrived. Finally the technician came out to install the part.

When he installed the part the dishwasher did not work at all. So he contacted Woorlpool (that's who the waranty is through) and they advised him that the part is defective. Sure-tech (technician for Woorlpool) ended up ordering another part which took again 1 month. About a week ago they were supposed to come out and install another part but I got a call in the morning that they will not be coming out because when they checked the part it was defective. So now I am again waiting for another part.

There is no point calling Woorpool to complain because they don't care and don't bother doing anything about it. They sell the product but don't care about the service afterwards. I know several people that are having problems with Kitchaid dishwashers and they are not cheap!

Mh of Alexandria, VA November 15, 2008

Mh of Alexandria VA (11/15/08)
I have had repeated problems with my KitchenAid Superba Dishwasher. The door counterbalance mechanism is made up of plastic and nylon parts which are not durable enough based on the weight of the door.

The door is VERY heavy when it comes crashing down and I feel the company needs to have the parts recalled and redesigned. I have not been hurt but a child could be in danger if the part breaks as they are opening the door. My husband is an engineer and is able to replace the part himself. A less handy person would have numberous repair bills. These parts break about every 6 months.

Carol of Livingston, NJ November 14, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.