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Theresa of La Mesa Ct, OR October 13, 2008
Theresa of La Mesa Ct OR (10/13/08)
i bought this dish washer sept. 9th 03. On sept. 3rd 2003 i had a repair man come out for both my dish washer and refrigerator to be serviced. my door crashed to the floor. it could of injured someone many times. i personally received bruises on my legs from the door hitting me. when the man came out to repair the dishwasher door i had him do a maintenance check on the dishwasher and refrigerator. a few weeks later and money thrown down the drain so to speak.
i was at home, my two kids were asleep for the night. my husband was out of town and i turned on my dishwasher! a horrible smell started reaking from my kitchen aid dishwasher! i went to check on it to see what in the world was causing this problem. well, there was nothing that i could see that was causing the problem. i left the dishwasher door a tad open so that it would not start again. because i didn't want a fire to start while my children were sleeping in the house.
the next day when they went to school i started my dishwasher....or i tried. it would not start at all! then i called the repair place where i bought the dishwasher and they never once mentioned that this is the common problem with the dishwasher! i am very upset for i purchased this dishwasher, then designed my kitchen and its appliances around it. i loved the appearance of the dishwasher. i have been with out a dishwasher for two weeks now trying to get someone to call me back and get this taken care of. the repair man came out today and he replaced the circuit and it started to burn and steam and stink!
service calls, and cost and with out a dishwasher for two weeks and i don't know how much longer it will be on this still. the circuit board apparently burned up. it could of caused a fire while my children we asleep in the bed!! that is the worst part of this whole thing. i experienced a fire myself when i was young and that is a great fear of mine. the door crashing down, caused bruises and was a pain. the door is very very heavy. Marya of Monrovia, CA October 8, 2008
Marya of Monrovia CA (10/08/08)
Moved into new house, Kitchenaid Superba, stainless steel dishwasher, first door broke, slamming 2 year old who was standing nearby, and my leg. (yes I am interested in class action law suit) Paid 55 for technician to fix. Next, Burning smell....and dishes melting, especially cups on bottom. Dishes were seldom clean, glasses foggy. Everything had to be rewashed by hand.
Multiple visits by the technician cost , plus bruise on leg for 4 weeks, and upset toddler. No permanent damage. Multiple melted sippy cups, and tumbler cups, and plastic plates. We are replacing the unit this week. It has been deemed DEAD by the L&L Applaince service. Mark of Tustin, CA October 7, 2008
Mark of Tustin CA (10/07/08)
We have owned this top of the line unit for slightly over 3 years and the unit has failed to work multiple times already. The most recent repairman who came simply decided to do nothing. And he wrote up a false report of the damage blaming us for dropping wood screws into the motor. The repair service providing the warranty has chosen to side with the repair man and will not even consider looking at our unit anymore. We don't have time to chase KA. We bought all KA products during our remodel (fridge, oven, and dishwasher) and every product has required serious repair. Anyone reading this site should be warned: KA is not building a quality product with top of the line service.
We have no dishwasher. Perhaps, we have to be the squeeky wheel and make a lot of noise to force them into action. But we are stuck with needing to sink more time and energy into this broken KA product. Jim of Gurnee, IL October 6, 2008
Jim of Gurnee IL (10/06/08)
Dishes are dirty, glassware is cloudy to a point of unhealthy. Customer service sent us a water test kit. Unfortunately that did NOT resolve the problem. The repair man already tested our water and recommended Cascade powder and rinse agent which is the brand and types we have been using all along.
We have owned many dishwashers before this one, and our glassware always came out sparkling clean. We were living in the same house with the same water conditions when we had the GE dishwasher just prior to the KitchenAid, so it's not a problem with the water. KitchenAid product simply does a bad job of washing dishes.
Juliet of South Burlington, VT September 29, 2008
Juliet of South Burlington VT (09/29/08)
I purchased a KA dishwasher in 2007. To date I have had 7 service calls on the machine. The last repair which facilitated the proper functioning of the steam vent, has rendered the machine completely ineffective. The dishes are dirty and the glassware is foggy, all items must be washed by hand. Kitchenaid refuses to help, sends me to phone menu hell when I try to find someone to even hear my complaint. If it's been more than a year, they just don't care.
Each service all requires 8 hours of my time (service has to come twice, once to identify the problem and again to fix it once the parts have arrived and they give 4 hour windows.) So, 56 hours of my time. I purchased extended service contracts on all my appliances, this cost me 260.
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