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KitchenAid Dishwashers

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Michelle of Mclean, VA November 12, 2008

Michelle of Mclean VA (11/12/08)
My husband and I purchased a new, 900 KitchenAid dishwasher in June 2006. For the first 12 months it worked beautifully. Then one month after the warranty ran out, it stopped cleaning the dishes. After a full cycle, they were filthy -- full of debris and stained -- and we were doing nothing differently than before. It took two repairmen (and 450) before we diagnosed the problem, which was twofold. First, the soap dispenser was not latching properly, so the Rinse Aid poured out. There was so much residual soap foam in the dishwasher that it took two hours, many cycles and many towels to clean out.

Secondly, we discovered that during the majority of its cycle (over an hour), the machine did not drain out the dirty water. It would pause, then resume cleaning -- with the dirty water! The problem turned out to be a faulty control board, which we found out (from doing internet research) that other KitchenAid customers had also experienced. We had a repairman install a new control board and the dishwasher worked well again -- for another 12 months.

Now we are once again having the same problem. When you spend 900 for a high-end dishwasher, obviously you expect it to last more than one year. We sent an email about the problem to KitchenAid and got the standard sorry you've had a problem; I'm sure you won't in the future response. No offer to compensate us for the repair, or acknowledgement of the faulty part. Clearly, we won't buy a KitchenAid dishwasher ever again.

Megan of Mattapoisett, MA November 11, 2008

Megan of Mattapoisett MA (11/11/08)
We purchased a kitchenaid superba dishwasher mod # KUDSO1FLBLT We purchased this model because we wanted to have a wood panelled front to match the cabinets and this model was made especially for this application or so we were told. The cheap cord that keeps the door from falling has broken 5 times already. The repairman got so sick of coming out, that he showed my husband how to replace it and left an extra replacement cord. Also, the repairman saw the inside mounted control panel was cracking and said that steam will get in there & short it out. He suggested we get a new machine. Well, he was right. It died today. The day after I just replaced my 4 yr old junky 1200 kenmore washer! I guess companies don't care about quality anymore. My husband suggested we just get the cheapest model out there & replace it as it dies. It beats paying almost 1000 and replacing it at the same rate.

Gina of Los Angeles, CA November 10, 2008

Gina of Los Angeles CA (11/10/08)
Dishwasher, door drops onto anyone nearby. Can harm a child. Also, control panel does not work. From other postings, sounds like it could catch on fire. Model KUDS01FLSS1

Comany claims they have never heard of this. Your website is FULL of such reports just in 2008 alone. They refuse to honoe a recall. Unit was less than 5 years old. Please help.

Harm to leg, potential water damage to wood floor.

Steve of St. Joseph, MI November 8, 2008

Steve of St. Joseph MI (11/08/08)
our model kudr01tj/who has been ridiculous, all major parts had to be replaced after two years. the dishes have never been cleaned properly, the cycle is ridiculously long/and noisy. and to top it all off it quit working again. this was a 900 dollar dishwasher.

Eli of Parkland, FL November 4, 2008

Eli of Parkland FL (11/04/08)
I can't believe that KitchenAid is not aware of their built-in dishwasher (Mod#:KUDP01FLSS6) door suddenly crashing down due to the flimsy nylon rope or cord with plastic ends which restrains the door from falling as you open it. When my wife opened the door, it came crashing down on her leg because the chord's (part #: 8535568, price:4.20, name:link, door balance) plastic end broke. Needless to say, she had a black & blue bruise for days.

I would hate to see what injury the door may cause to a toddler or a 5 year old kid when opening the door with the broken cord. I called KitchenAid customer support to discuss the potential hazard and apparently the 2 reps I spoke with had no knowledge of any problem nor has there been any recall about the door suddenly falling down when opening it. This is definetely an accident waiting to happen. I am not sure if this has been corrected on KA's newer models.

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