KitchenAid Dishwashers

This is an update to my post here on 11/24/2011. KitchenAid dishwasher KUDE70CVSS2, 1.5 years old, "sanitized" light was blinking at end of sanitize wash, i.e. water was not heated up high enough to sanitize the dishes. Finally, it was repaired today, 2/8/2012, almost 11 weeks since it broke.

We had 8 service repair visits made by 4 technicians from 2 service repair companies. During this period, the printed circuit board was replaced twice. We were told our hot water supply was not hot enough by one technician who didn't come prepared with a thermometer. A different visit and technician with a thermometer measured it at 142 degrees, well above the 120 degrees the KitchenAid manual says is needed. We were told the problem was in our household wiring. That was a miscommunication between one service repair company and the extended warranty company. Then the entire washer unit with pump and diverter valve was replaced, today, the 8th visit, and the unit now sanitizes and works just fine.

Now I'll tell you how to navigate through the bad technicians, miscommunications and so on that I learned after being frustrated when the second service call did nothing to fix the problem. Inside the kick panel of the KitchenAid dishwasher is a large folded paper enclosed in a waterproof pouch. It a technicians "debug" sheet that describes how to operate and analyze the results of a built-in self test.

Yes, these dishwashers can perform a rather complete self test that concludes with a code indicating what the problem is. Read the sheet in your washer to understand the proper sequence of front panel button presses needed to begin the self test. But beware, the test in my washer can be run to either display the concluding results, or skip the display. You will need to run it in the display mode to read the results, duh. Duh, because the first technician kind of ran it in the other mode and never saw the result.

None of the other technicians even ran the self test. It takes about 27 minutes to run, and you have to sit and watch the lights flash so as to catch the final conclusion. Huh, KitchenAid? The technicians would rather just replace stuff than wait 27 minutes to find out what's wrong. But I ran it, not just once, but many times, and I always got error codes 4-1 and 4-4. And the documentation says that one of the causes of a blinking sanitized light is error codes 4-1 or 4-4. Duh again, only on the 7th service call did the technician say "let's see what 4-1 and 4-4 are" and the answer was an issue with the diverter valve, so he ordered a new one, replaced it on the 8th visit and the washer runs just fine.

So run that self-test, get the error codes, then insist the repair company fix the error reported by the self-test. With each technician, I point to the KitchenAid refrigerator I bought in 1987 that still runs well, and, each has chirped, "don't buy another KitchenAid refrigerator". I'm not buying another KA dishwasher either!

About 4 years ago, I bought a top of the line Kitchen Aid dishwasher. I paid nearly $1,000 for it. I figured if I bought the best, that I wouldn't need to replace it for many years, since my aunt had 20 year old Kitchen Aid appliances, and they still worked like new. Everything was fine for a few months, then I noticed that it's not as quiet as it was. Then if I didn't thoroughly rinse my dishes off, to the point of pre-washing them, there would be stuck food that was nearly impossible to remove. After doing the thorough pre-rinsing things, we're fine for a while. The noise got louder. It got to the point that we would only run it a night, because of the noise. We looked into our warranty, and it had just expired, and knew that we couldn't do much about it.

About a week ago, the noise was so bad that we honestly thought it would explode. We didn't touch it for a few days, for fear of explosion. Last night, we thought to run it through with a light cycle. We could hear the water filling, but after that, we couldn't hear anything. It sounded like it wanted to work, but it was stuck. We turned it off, and now it's a glorified dish rack. I'm replacing all my Kitchen Aid appliances with LG, because I know it won't fall apart.

Kitchen remodeled in spring 2005 and thought I was buying quality products, KitchenAid. The refrigerator when delivered appeared to work correctly but in fact was not. There was no Freon in the unit so several hundred dollars worth of food was spoiled and KItchenAid denied any responsibility. The appliance company I bought the appliances from replaced with a new unit.

The KitchenAid microwave came with a broken plastic handle. KitchenAid refused any responsibility so I have been using it as it with tape holding the handle in place. The KitchenAid range I purchased had a problem with the control panel. I could start the oven, but could not turn it off with the off button. I had to replace the control panel, at a cost of almost $300.00. The last issue is the dishwasher, which went on fire on 14 Dec. 2011. I am still trying to deal with KitchenAid (Whirlpool) on this issue and am thoroughly disgusted by the company's attitude as well as the personnel who manage these types of complaints for them.

I will never purchase a KitchenAid appliance ever again and will spread the word among my family and friends about the lack of conscience this company has in selling inferior products.

My KitchenAid dishwasher has been a problem for some time, it was making the dishes dirtier than when they went in from the beginning. KitchenAid refused to fix it, then after the warranty, it started to melt items that were extremely heat resistant and would not move through the cycles.

We called a repairman and paid him to have the board replaced. It didn't make a difference. Upon further investigation, we realized that the fire in the dishwasher had damaged the heat element and the plastics around it. We thought that the circuit board might have been the cause so we moved on replacing the element and associated parts around it.

It worked better for a little time, now it's looking like it's back to trouble again. It's not moving through cycles, dishes are filthy and I smell that burn again. I am afraid that it's dangerous. We don't run it while we are asleep or away from home for fear of fire.

I inherited a KitchenAid dishwasher (model KUD102CRBS) when I bought my house. It appears to be a mid to high-end model. It worked fine for the first 8 months or so. Then the counterbalance system for the door (which is quite heavy) broke, and the door came crashing down. Now, the latching mechanism has failed, and the door keeps popping open. The unit doesn't do such a great job at cleaning the dishes, either.

From what I have gathered, KitchenAid used to be a good brand. I have purchased smaller items with this brand name. However, given my experience with this unit, the price that the previous owners surely must have paid and the surprising number of complaints on this site, I have changed my position. It's probably not worth the cost to repair it, so I will probably replace it with a high-quality make & model as rated by its users. Unless I hear much better things about the brand in the future, I will never buy KitchenAid again.

Like many other posts here, I purchased my model KUDK03CTSS3 in June 2009. And like the others, the top drawer does not get the dishes clean; there is a film and dried food that makes it more difficult to clean after the cycle.

Additionally, there are rust spots all along the front panel of the unit. Customer service recommended a rust cleaner, though they admitted it wouldn't completely remove the rust(?) but would prevent further rusting. Ummm, What? How about replacing the front panel, because it shouldn't rust no matter what. They told me it was due to the steam coming from the top/front of the unit during the cycle. Was this something no one thought of when designing and manufacturing the thing? No one figured out a dishwasher would create steam, so the front panel should be steam-resistant?

Also, they recommended "affresh" tablets to clean the unit inside. I already tried the vinegar wash; I don't expect these magical tablets to make any difference whatsoever.

At the time of purchase, the money I spent was hard-earned, and I thought I had done appropriate research and due diligence. Almost three years later, in this economy, I can't even justify the cost of a service call, so I'm handwashing my dishes.

Do not purchase KitchenAid; you will be sorry.

Kitchenaid dishwasher model KUD101TJBL0 produced arcing and sparking at the top right hand side of the door during a cycle turned wall switch to off before situation got worse smoke released from the problem area after reading of other events like this online we are certain it will need to be replaced we will not be looking at a Kitchenaid replacement.

In the Spring of 2006, I purchased 4 new KitchenAid appliances for my new gourmet kitchen. Within a month, the control panel of the slide-in oven had to be replaced. The oven stopped working a month ago. The dishwasher has been performing worse and worse every week for a year.

I am tired of rewashing by hand all my gritty dishes and glasses. We rinse dishes before we put them into the machine and they come out dirtier than when they went in! Today I will spend the day taking it apart in the hope of cleaning out the guts and getting it to work. Never had to do this to any other dishwasher before.

The Magnatron in the microwave had to be replaced one year ago ($125) out of pocket. Two months ago a chip in the control panel had to be replaced ($150), I should have listened to my girlfriend who said throw it out and buy a different brand. My french-door Kitchen Aid fridge has half a dozen broken plastic parts. I have never seen anything so flimsy. I have no kids man-handling my appliances, they are just poorly made.

Thirty years ago I got a top quality Kitchen Aid mixer, it still works like new. That is what led me to buy Kitchen Aid everything when I did my upgrade in 2006. I had forgotten that the mixer was really made by Hobart (a really good company) What happened to Kitchen Aid? When did they start making the worst quality appliances? Or was it always this way with them?

I purchased a Kitchenaid dishwasher model KUDC031V on 2-15-10 for the price of $535.43. After owning this appliance for over a year and after much frustration, I feel compelled to voice my disappointment with this product. I personally have owned my last 3 Kitchenaid dishwashers and have always felt extremely happy with the product, however this is the worst appliance I have ever owned. I do not expectations from you. Just wanted to let you know how displeased I have been. This product does not clean dishes in the upper rack as well as on the bottom, it also is the noisiest I have ever heard. I will be replacing it with a Bosch, never again to deal with Kitchenaid.

We purchased a KitchenAid dishwasher from Lowell with model number ****. We have the same film on the dishes complaint plus the door keeps popping open during the cycle. We have replaced the striker, latch and switch without success. So far, we have spent over $250 on this top of the line dishwasher only to have the technician tell questions putting more money into it. It is now time to throw out a 4-year-old dishwasher because the door won't stay shut. Don't buy a KitchenAid.

We purchased a KitchenAid dishwasher model # KDUC031VWH on 1/8/11. Two days after the warranty expired, the unit started making a strange buzzing noise during the wash cycle. When I emailed KitchenAid about service to the unit under a good faith extension of the warranty, a customer service agent responded and informed me that my only recourse since the warranty was two days out of service was to purchase an extended warranty (over $250) or pay for a service call. You would think that a company took more pride in their product and would honor a request for warranty service for that extra two days. We will never buy a KitchenAid product again and I told the Customer servce rep this same thing. Her response was, "Oh Well!"

KitchenAid dishwasher model KUDC101X with touch-sensitive control panel too sensitive! Dishwasher can be turned on and off by my dogs or just standing in front of it. Most frustrating, I hate it! Dishwasher gets turned on by mistake then does not drain so it stays wet and smells, gets turned off mid-wash cycle and the KitchenAid customer service reps says, "Sorry, it is working as it should." I say, bad design, and I'm a very unhappy customer. No more KitchenAid/Whirlpool for me!

I purchased a stainless steel KitchenAid dishwasher from Lowe's a few years ago to replace my 14-year-old perfect Whirlpool. The KitchenAid worked well for awhile, but suddenly the entire inside tub had a film on it, and now every glass, every utensil, every plate, etc., has a white film all over. I have tried everything - changing detergents, washing every dish thoroughly before loading into dishwasher, etc. Nothing has worked. I can't even clean the film off once it is on.

After reading the reviews on this site, I feel like calling KitchenAid will only frustrate and upset me. This dishwasher was expensive and it is a huge disappointment. I would advise anyone to look at other brands first.

I will never buy a Kitchen Aid product again. I have the model number **** paid at $800.00 for it. I have had similar problems with the dishes having a film on them, coffee cups have stains, and silverware getting rust spots. I have tried different settings, cleaned the filter and the drain but nothing works. What's the use of a dishwasher if you have to wash them after the cycle is completed? My advice is, do your homework. Please search other brands to buy. I wish I had!

We purchased the KUDS201XBL1 in April. To this day, we have only seen the "clean" light 6 times. We have been through 2 different repair companies, 9 emails to KitchenAid, too many phone calls to count, a new control board, being told to turn up our water heater, being told to run the hot water in the sink every time the machine drains and refills, telling us our pipes are bad, maybe it is the motor, the heating element, the control panel again, etc. What we have determined on our own is that the Pro-Wash & Heavy Duty Cycles will not complete. Normal wash and 1 hour wash will complete occasionally as long as the heat dry option is not on.

Currently the latest repairman (an outside vendor who in his defense has really tried to work with the company) is waiting for KitchenAid to get back to him. KitchenAid has already told us our warranty does not include "replacement", only repair. Well, at this point, I don't expect we will be getting even the repair had. We have basically paid over $700 for a dish rinser.

I have a KitchenAid dishwasher model #KUDS30CXBL0. The serial number is F04801293. I have had it fixed at least 7-8 times in the 10 months I have owned it. By now, I would think KitchenAid would replace it due to it being a complete lemon, but so far, they have not. I am seriously thinking about contacting my attorney. This is the worst appliance I have ever owned. The first one I bought, I returned thinking I just got a lemon. The second one was the same. I just didn't want to uninstall it again, so I called for service and called again and again. It would start and stop constantly. It took them at least 3 repairs before they figured out what it was. Once they finally fixed it, it was fine for 2-3 months then stopped working again.

The dishes were never clean, the clean light would not come on, even the door of the dishwasher was always still dirty. Now it makes a really loud humming noise. It just finished a load and it says clean, but yet it is making the sounds as if it's draining. This went on for at least 10 minutes after it was done and said "clean". I will never purchase this brand of dishwasher again.

It's an $840 fiasco. Almost from the beginning it would not clean the dishes. They came out dirtier! Food crusted on, glasses with a dirty grim on the outside, coffee stains still in the cups, silverware greasy. I called KitchenAid and was told to turn the hot water temp up on my hot water heater and "Thanks for calling KitchenAid. Good bye." How does that help my bottom line?

The hotter water had impact. I called again. I was told: "Use the Pots & Pans setting and thanks for calling KitchenAid. Good bye". Still no improvement. I called again, and was told to check the drain . . . "Thanks for calling KitchenAid. Good bye". Notice here they did not record my complaints: no name, address or model number was taken and no record of my complaints was ever taken.

Finallyfinallyafter several more complaints and letters, they send a repair person out from KitchenAid no less. Nope, not our fault. I had to pay $185 for that news. Today, I took out 4 cereal bowls that are still filthily with stuck on grime, a greasy pancake flipper, food stuck to the silverware and on and on. I am appalled that KitchenAid has gotten so bad that the only thing left going for them is what is left of a once good name. I will never purchase another new item from them again, and that means the entire family of appliances. I am appalled.

I bought a KitchenAid dishwasher (Model: KUDS30IXBL) and within a couple of months, I noticed that the side air vent was damaging the wood cabinet and the drawer next to it. I called KitchenAid customer service and was told that there was nothing they could do about it because, according to them, the dishwasher was functioning properly. I called the store where I purchased it from and they sent out a couple of installers who looked at the damage and said,"I knew this was going to happen when I saw the side air vent design." They took a couple of pictures of the damage and said that they would let their boss know. I have been waiting for two weeks and no word yet from them.

I purchased a KitchenAid dishwasher based on ratings. Wrong move. From day one, I should have returned it. Before installing it, the control panel had to be replaced. The print on the panel came off when the protective tape was removed. The tech service man came and replaced the complete panel. After about a week, there was a leak coming down the front of the door [stainless steel]. Repair man came again claiming it was due to steam from drying cycle. Took it apart now. It's okay. We have been complaining about dishes coming out dirty each time and have gotten different answers. Called a third time tech. Checked machine codes,claiming all was okay. But the hot water was not hot enough [120 degrees] at burner. Claims 87 degrees.

We have never had a problem with past three machines, last one being a Maytag which was spotless but was not stainless steel and we were matching the new appliances. Another wrong move. Should have kept it. The last tech said he was sorry he had to tell me there was nothing he could do. However, if the tech would read the manual, it states that in the hi-temp cycle, the machine heats the water to up to 150 degrees. Maybe he could find another reason for dirty dishes. I am now going to Lowe's to see if they can be of any help. This machine is a lemon. Also, don't lean over the counter top. The panel is so touchy that it will turn the machine on or off. The only pro is the machine is very very quiet . Maybe that is why the dishes are not cleaned, it's not doing anything.

Purchased (2) drawer type KitchenAid dishwashers from Sears in late 2009. Built new house, attempted installation since June 2011. Unsuccessful at initiating cycle. Plumbing lines create enough back pressure to break door seal shutting off cycle. Installation manual incorrectly shows plumbing mounted on left rear side. Pre-plumbed at factory from rear of unit. emailed KitchenAid last week, no response. Offered installation service from Sears in August (?), service technician had never installed a drawer type dishwasher. Gave up. Different Sears installer here now, 11/28/11. Having difficulty diagnosing and fixing problem. Two year warranty expired in October without dishwasher ever running one cycle. Sent KitchenAid letter, no response! Horrible response from both KitchenAid and Sears.

We have a stainless steel KitchenAid dishwasher. It's around 3 years old. Model is KUDK03FTSS0. It does a decent job cleaning the dishes, but I've had to dismantle the filter mechanism to clean it out twice now, no big deal, but I did have to buy a special Torx screwdriver. The main problem, however, is the placement of the steam vent. It's located at the top of the door, which happens to be right under the countertop. Over time, the steam venting from the dishwasher has caused my counter (melamine) to swell and bulge and now it's impeding the door from opening. What a stupid idea to place the steam vent right under the countertop! Well, it's probably not an issue if you've got granite counters. I guess that's next on the list of household updates.

My KitchenAid dishwasher KUDE70CVSS2 Ser# F01302856 was installed on 5/21/2010. The sanitized light was always blinking at end of Sani-Rinse cycle: dishes not sanitized. KitchenAid now manufactures junk. The unit is only 17 months old and the service person said the main electronics board needs to be replaced. Fortunately, it is well within the three year extended warranty so the service call etc. is free. This unit is a free replacement for another KitchenAid dishwasher, which the extended warranty provider deemed a lemon two months before the end of the three year extended warranty contract expired.

Lucky us! If you purchase a KitchenAid dishwasher (Whirlpool), be sure to buy at least the three year extended warranty. Also, read the contract fine print to determine what circumstances your dishwasher will be deemed a lemon and replaced. Not all extended warranty providers have a lemon clause in their contract. Do not purchase an extended warranty unless the contract has a lemon clause. And do not purchase a KitchenAid (Whirlpool) dishwasher without lemon clause coverage.

A few days after my dishwasher was installed my contractor noticed that vent [left side facing dishwasher KUDS35FXSS] was wetting inside door of my new cabinet. I contacted Kitchen-Aid. They said I had to contact where I bought it. I called the appliance store & told salesman (Dominic) what's happening. He said he'd look into it. After a few days I went to store & asked him what was going on.

He said his K-A tech said it's probably a bad intake vent. Dominic told me to call the number he gave me to get a serviceman out & just keep the door of my cabinet open when I use DW until tech comes and fixes it. I went home & contacted the service dept. Tech came out. Tech said he felt moist heat coming out from side vent by cabinet. Tech called K-A Tech who told him venting system must be bad for that vent is supposed to takes in air. Tech said he had to order a new vent system & he would be back to install it. Two days before tech came back I opened door of DW & a screw fell on the floor.

When tech came to put in new vent system I asked him about screw & he didn't seem surprised. He said it probably came from the insulation. Is that normal? He put new vent system in & left. I put on the dishwasher & about an hour later opened my cabinet & felt the inside of it. It was wet. I called tech again. He came out for the third time. He contacted a Kitchen-Aid Tech who told him to do a diagnostic check. Result is he has to put in a new Control board and dispenser. Now the front light indicator doesn't work.

The dishwasher was installed a month and a 1/2 ago and I can only use it with cabinet door open because it is warping my new cabinet and something's wrong with the dispensers. When you're looking for a dishwasher nothing in the details tells you where vents are. Who would put the vents of a built in dishwasher on side when there is wood cabinets on each side.

Now I'm stuck with a dishwasher that when used is destroying my cabinet and doesn't take the jet-dry and I have no idea what cycle because light doesn't work. I didn't pay to have a dishwasher re-built I paid for a new working dishwasher. What upsets me also is the appliance store that I purchased it from acts like it's not their problem, it's the company's. H & H Appliance center is the one who sold it to me, not K-A. I bought a new dishwasher not one that has to be re-built. Please help I don't know what to do. I don't want others to go through something like this. I bought 3 other appliances from him ($4500.00 total) same day I bought dishwasher. I guess I was foolish to think he'd make things right. I feel H & H Appliance Center, 909 Rt.130 North, East Windsor,

NJ 08520 should hold some of the responsibility. Shouldn't you be able to go back to the person you bought from and expect them to make good? Please help me. This will never end until the warranty is up and they don't have to do anything.

We purchased KitchenAid KUDS30IVWH3 a year and a half ago from Lowe's. All new dishwashers have a new connector that hooks the water supply to dishwasher. It simply screws onto a plastic piece. Over time this connector simply came loose. It flooded our kitchen and laundry room which has been three months of restoration - new floors, rebuilt cabinets, etc. And it cost many thousands of dollars for the insurance company. It has been a serious problem. The plumber said these new connectors are not safe and he gets nervous every time he installs one. He said they cannot be refit with a different connector. I am the second person he has had with major flooding in the home due to the new connectors. He said the European dishwashers still have the old brass connectors.

I purchased a KitchenAid dishwasher model KUDC20CVSS4 in September 2010 to match all my other KitchenAid SS appliances. It will not totally rinse off top rack dishes and glasses of food residue, and as a result, food particles harden on them so bad that I must soak them in the sink to get them cleaned. I had repairmen out periodically since November 2010 to fix the problem. I have been told to run hot water before starting dishwasher, scrape/rinse dishes thoroughly before washing, switch to liquid Cascade from powder or tablets because H20 doesn't get hot enough to dissolve it, and to run dishwasher with 1/2 to 1 cup white vinegar on occasion. Nothing has worked.

The bottom line is that we bought an $800.00 lemon with no recourse. Oh yeah, I was also told that new dishwashers are all made the same since the government enforced new Energy Use standards. I think it's baloney being sold to me in order not to buy a new dishwasher (which we are considering). KitchenAid knows about the problems with this unit since it is now discontinued and "replaced"! I wish they would replace my dishwasher and start a class action suit against KitchenAid.

This dishwasher was purchased at Low's. It is a KUDS30IXSS1. The serial number is F10101981. They sent me a warranty expiration notice, it expires 2/25/2012. I wouldn't spend one more dime on this.

Dishes have to be prewashed before loading them in dishwasher. Everything come out filthy after they are washed. Everything has a dingy film over it. I always wonder if we are going to get sick eating off the dishes. The dishwasher takes way too long to run the cycle. If you don't use the heat dry the dishes don't dry at all. All of my black cooking utensils are so discolored. I have been throwing them away and replacing them. My old Whirlpool did a wonderful job on the dishes and it cost about half of what this one did. It was about 5 yrs old and I gave it to my Mother-in-law. The only thing I can say about this Kitchenaid that I like is it is very quiet. I wish I could afford to get rid of this thing. I would sent it to good will and recoup a little of my money at least as a donation.

I installed a KitchenAid Dishwasher KUD101FL SS3, Type 577-0, during my remodel. I have to wash the dishes before I put them into the dishwasher or they leave dried food on them. The cable pulley broke and came crashing down on my leg. The door is very heavy. I was very fortunate that I was bruised rather than fractured. Also, there was a very loud clashing noise when the blade goes around. Now, I am not using it at all and must call a repair person. Of course, it is no longer under warranty. What a shame that I paid so much for a worthless appliance.

We purchased a KUDS30CX in January 2011. First failure occurred in October 2011. The roller spindle on the top cage snapped and the roller fell off. The plastic spindle seems to be too brittle. Second failure occurred November 2011 (less than 30 days from the first) . This time, the whole dishwasher just plain quit. There were no lights like it was unplugged, nothing. The Sears people are wonderful about coming out and fixing and they will be coming out next week. However what happens after the warranty runs out? Are there lemon laws with these appliances?

We paid a lot for the dishwasher and with all these posts I am wondering if we made a big mistake. Am I destined to have repeat nightmare failures like these other posts? The machine cleans well unlike the other brands which don't seem to work all the time. I know that there are a lot of new gizmos on these new dishwashers but these gizmos don't seem to be the source of the failures. Also there are many posts on websites about the control panel failing that span back years. Did they ever get this fixed or is that expected now?

It was terrible. I purchased a dishwasher (model KUDS30CXWH) 10 months ago, and it's been one problem after another. After a few months, the "buttons" stopped working. A few months later, it would rinse, then the rack wheels broke, and now it won't run at all. I replaced the card but I needed a bar. Of course, it takes a week to get the bar. KitchenAid doesn't care.

KitchenAid dishwasher's control panel will turn on or off at unspecified times. It starts up at the slightest accidental brush of the panel and sometimes turns itself off in the middle of washing/rinsing cycle. My old DW was a KitchenAid and very dependable but has finally deceased. I hate this one and have had it less than three months. It is worthless and a headache to use.

I purchased a KUDS30CSX in March. This is our 3rd call and 5th visit (including the 2 for replacing the parts once they came in). We have had the whole electrical panel replaced twice now. This time, the upper basket wheels are broken (one on each side). The locks do not hold fast and the rack slides out, falling off its guide. I also requested a silverware basket replacement as the basket came with one hole in the bottom, but now has two adjacent to each other. In all the years we've had dishwashers of varying brands, I have never had a basket come apart. This is by far the most we've spent on a dishwasher and here we are replacing pieces already.

KitchenAid model KUDS01FKSS1 is a **! We have been through 3 door pulleys, a door seal, and motor, all at my expense. Now the door will not remain shut and is essentially useless. For the price we paid for this unit, Kitchen Aid/Whirlpool should be pursued for ripping off their customers. I'm surprised that they can get away with producing such lousy products. All potential buyers should read the reviews on their appliances.

We have a 5 year old KitchenAid Dishwasher model number KUDS01FLSS1. We had the door dropping down issue when it was only 1 year old and have replaced the wheel/rope pulley system 2 times in 5 years. We just had the water-valve and door gasket replaced because of a leak. Now, this is causing the door latch to pop open. We replaced both parts of the door latch and it still will not hold.

Service Tech said that we just have to give it a month and the door gasket will seat. We are still waiting and it hasn't gotten any better. The door has to be propped closed with a piece of PVC pipe. It looks great with our decor. I talked to KitchenAid and of course they had no records of any complaints or problems but they would be glad to help schedule you another service call. What a joke! Like everyone else here I'm done with not only KitchenAid products but all products made by the mother company. Buyer beware, their products are substandard!

Model # KUDS03STSS3 - stainless inside and out is a piece of **! I purchased it on March 2009, as of this weekend (when it went down again), I have had six service calls! So many that they extended the warranty (or so they said) - voila - no extended warranty and the pos is down again! I now need to pay to service this lemon because Whirlpool (parent co) would not classify as a lemon and replace. This is the very last time I purchase this brand. The customer service people had done nothing but apologized for the inconvenience.

They could care less that you are taking multiple days of off to wait for service that should never be in the first place. I have filed a complaint with the NJ Consumer Protection and have asked for compensation for the cost of the dishwasher, and time taken off from work. I will post consequences when finished - but I am finished!

We decided to purchase a Kitchen Aid dishwasher (KUDC10FXSS) to replace our Whirlpool dishwasher in the spring of this year. We have had nothing but problems with it. I noticed that it was running through rinse aid very quickly and then completely shut down. We were told that it needed a new control board, which was then replaced. It took three weeks to get this part in because it was on back order. Less than a week later, the rinse aid began pouring out from the dispenser, so once again a repairman came out and told us that we must have a bad dispenser so that was replaced next.

Even with the new dispenser, I am now having to add rinse aid every two weeks and have a terrible film on my glasses and dishes. I called the business where we bought it and they sent out the same repair guy, who told me that he doesn't know why it's going through rinse aid so quickly and that he would research it for me. Well, it's been three weeks and no word from him or the business which he works for.

We asked to replace this dishwasher because we think it's a lemon and we were told that unless we have three separate incidents with it, Kitchen Aid will not replace it. We are very frustrated and will not buy any Kitchen Aid products in the future!

I filled out a complaint on 10/11/11. The repairman was at my house and replaced the motor on my 7-month-old dishwasher after waiting 3 weeks to get it repaired. It is now 10/21/11 and it broke again today. It was the same problem as last time, so I assume it needs a new motor again. I have to wait another 12 days just to get a service person to come out and look at it. I'll then be at over a month with a non-working brand new dishwasher in a 7-month period.

I purchased all KitchenAid appliances with the thought that they were the best. Since the purchase, the dishwasher has been repaired three times and is currently needing repair again; the refrigerator has been repaired twice - once the compressor had to be replaced; the range has been repaired twice and still takes about an hour to preheat, in addition the surface knobs turn on so easily that just brushing against them turns the burners on accidentally - the dog has turned them on twice - once when no one was home - nearly catching the house on fire; the microwave currently makes a popping noise and has had to be repaired once before. All of these repairs are in addition to minor repairs like refrigerator shelves/doors breaking and handles coming off. I will never again buy a KitchenAid appliance. KitchenAid products are worthless and have a terrible design.

KitchenAid dishwasher KUDS35FXSS that retails for over $1000 was installed. One month later, the vent on the side of the door blew steam on my new Cherry cabinets damaging the finish. Talking to KitchenAid is useless. They made me purchase a $6.00 part (and pay $15 in shipping) to divert the steam from the vent. Don't they have engineers who could have figured out that you should blow hot steam on wood cabinets?

I wish I saw this site before I bought my KitchenAid dishwasher in 2/11. I'm on my 3rd week waiting for the repairman to come fix it. I've called the store and KitchenAid, even though the repairman just didn't show for the first appointment, I still have to wait! Then I have to leave the entire day open until they call the day before to tell me if they'll arrive morning or afternoon. The repairman is here now. He says it needs a new wash motor pump. A seven-month old dishwasher already needs a new motor pump. It doesn't bode well for the future. I'm really sorry that I bought a KitchenAid.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we don't use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power.

I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasn't. Sears says it's up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldn't be my job.

I don't trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isn't a year old and is having problems. It's up to the consumer to purchase insurance to keep it running.

What a rip-off. This guy at Sears, Carlos, isn't working for the company--only Sears. Where do we have a consumer right?

It doesn't wash completely and a huge residue is left on all the dishes. You can't look through the glasses.

There's no satisfaction at all. My KitchenAid Dishwasher's bottom drawer needed a new water pump. It took 5 or 6 visits before a senior tech came out and it just took him 10 minutes to fix it. Two techs were here for 6 hours with no results, just scratches in my wood floor! Now the top drawer does not work. I called and said to send a senior tech. Guess what, they sent me the same one that was here 4 times! I called upset, and they were rude and not helpful at all. My next stop would be my lawyer.

I purchased a KitchenAid dishwasher (Model: KUD301XBL0) in 25 Oct 10. This is an absolute lemon! This is the third repair for this piece of junk. Now, they are going to put in a new motor. I purchased a four-year extended warranty so does the machine qualify for a five-year warranty now? I had purchased a Samsung for my son's home in July 2010. It works perfectly, no problems, plus a great design! I should never have listened to the sales person at Lowe's who said that I couldn't go wrong with KitchenAid! How far off base he was! I am now stuck with a dishwasher that I hate and from my experience, it will break down again and again!

I bought my KitchenAid Dishwasher (Model KUDK03CTBL) on 9/5/09. Three months later, the memory board went bad and parts and labor were covered under warranty. Now less than two years later, the memory board is bad again. Unfortunately, KitchenAid will only cover the part, not the labor, which we all know is the most expensive part. When my repairman called for a replacement part, he was told it was a very popular item because apparently, the memory board needs replacement often. Warning: Do not buy this dishwasher.

I purchased KUDC20CVSS dishwasher. After 9 months of service, it started making a horrendous noise. I had warranty service in several times and they could not determine the cause. Now, since it's off warranty, and despite never fixing the issue while on warranty, KitchenAid wants me to still pay any labor. This tells me that there was purposeful delay to wait for the device to be off warranty.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it won't complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. I'm now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. I'll never buy KitchenAid again.

Our 5 year old Kitchen Aid dishwasher's door broke. Now, the door drops open with a resounding crash and if your leg is in the way, too bad. Also, the soap dispenser doesn't work. We bought all Kitchen Aid appliances when we built our house. The dishwasher is not good. The refrigerator and convection ovens have not been a problem. You really have a quality problem with the dishwasher.

I had a KitchenAid dishwasher for 20 years and finally, I decided to replace it only because it was not dispensing the soap completely. I wish I had my old one back. The new model (KUDC10FXWH) I purchased in May 2011 and cost $940 including installation, warranty and tax is a big disappointment. So far, the repairman has been out 3 times. The last "diagnosis" was a control panel malfunction, which causes the dishwasher to shut itself off. It is almost useless to me because I have to run a cycle twice and/or a separate rinse to be sure the dishes are clean. Mostly, I have reverted to washing dishes by hand to save water and frustration. So far, I have not had to pay anything out of pocket due to the regular warranty. But thank goodness I got the extended warranty because I think I will need it. Buyer beware!

I have a KitchenAid dishwasher (Model: KUDI01FLBL3). During the cycle, the control panel caught on fire with flames shooting out of the dishwasher and billowing smoke from the front of the unit. Additionally, the springs also broke on the door a few months prior. As a result, we had to endure the smell of a burnt electrical wire inside the house.

I purchased a KitchenAid stainless steel dishwasher on 5/9/2009, model number KUDX03FTSS. As of now, the stainless steel is rusting. How can this be? All of my other stainless steel appliances are over 10 years old and they are not rusting. The bottom line is KitchenAid is using a sub quality of stainless steel in all of their appliances. I called KitchenAid and they said there is not a warranty for finish on their appliances. How convenient is it for KitchenAid to reduce their cost of materials by using substandard stainless, then say there is no warranty on the finish? That is nothing but a ripoff by KitchenAid. I will never purchase a KitchenAid appliance ever again. I hope who ever reads this seriously considers another brand.

This three-year-old dishwasher that is used infrequently, has a broken wash motor. This component, the most important one, is not covered by warranty. The company provided me with service repair providers who wish to charge $400 on a $700 dishwasher.

The company does not offer a quality product. A major appliance such as a dishwasher should last longer than 3 years without a significant repair bill.

I have a KitchenAid dishwasher (Model #: KUDP01FLSS6) that has had a repairman work on 15 times. As many have encountered with this particular model, "the green blinking light" always means that there is no fix. KitchenAid knew exactly what was going on after a flood of complaints began to occur shortly after putting this product on the market. To date, I have had 12 motherboards installed at $100.00 a piece and every other electrical part that is on the unit. Again, I do have a warranty but KitchenAid knew that they have a problem with a large dishwasher group and refuse to address it. The bottom line is this: do not buy KitchenAid products! They do not stand by their products at all.

I have a KitchenAid Whisper Quiet+ dishwasher and without a warning, the door made a noise while being opened and broke. The door became very heavy--a dangerous problem that could cause serious injury.

I've had a KitchenAid dishwasher for 5 years. In March, it stopped running. And after some debate, I finally got KitchenAid to pay for parts (the control panel) which were covered under warranty. One week later, the control panel failed. And again, KitchenAid replaced the control panel. Today, the control panel failed again. When I called KitchenAid, they refused to replace the faulty part. Apparently, the warranty expired 2 days ago. Even though the part or parts have been faulty, they refused to replace them. At this point, I am better off buying a new unit, because the same thing will probably happen again. Oh, I've been paying for all the labor charges each time it breaks. Plus, the KitchenAid microwave just broke too.

I purchased a new Kitchenaid dishwasher from Sears in November of 2010. After paying a hefty price, over $700.00, it has now broken down completely after only eight months. First, the sliding drawer cracked, really? After all it is made for dishes and now the entire control panel is fried.

I am so disgusted mainly with this problem and being that I must have a repairman come only on hours that are very inconvenient. After taking three days off, there was another issue today, and now I have to try to get someone to come tomorrow since I have taken enough time off from something that is not even a year old.

I would like to know if there is a lemon law about these types of problems. It doesn't appear that I will have this appliance for long.

From the first day i received my kitchen aid dishwasher I had problems, they came to fix it , but the problem was never solved,i thought they would last longer it did not even last me 3 years,anyway it just to say that everything I bought from this company I had to put in the garbage from hand blender to everything else,because it is garbage I suggest to people never buy from kitchenaid believe me from customer service to their product it sucks.......

My dishwasher is 4 years old and the door spring broke yesterday. The door is very heavy and this is a dangerous fault if small children are around. It went crashing down without warning.

I called 800-422-1230 around January and asked about it and was told I could get a service call rate for $129 or one-time visit for a start-price of $59.

I felt that we had paid enough at the beginning and it had hardily been used. I resented the fact that I could describe the trouble and maybe they could be more forthcoming, such as what it was and was it serious but, they acted like they had to get a service guy right out or they would get a demerit or something. I still have the sproing noise and will not buy anymore Kitchen Aid products. I thought they were reliable.

I also had to replace a Kitchenaid wall-mounted microwave that burned-out after only two years. They are charging top-dollar for junk.

I purchased a KitchenAid dishwasher 2 years and 3 months ago. March 16, 2009 is the exact date. The date I received it was March 23, 2009 with model number kudk03itbl3 and serial number fy0819379. The problem is not with the store I purchased it from, but the dishwasher itself. I have had to have service come out 5 times in the 2 years that I have my dishwasher. The thermal fuse has blown the first time after 7 days of my delivery. The company replaced it, that is Appliance Plus, and not KitchenAid.

The second time was on April 9, 2009, the company Appliance Plus, again fixed it free of charge, at that time. I should have returned the machine because it was definitely a lemon. I truly believed in the store I purchased it from, due to their reputation. The thermal fuse went again, for the third time on April 3, 2011. I waited for the repair until April 14, 2011 and they again fixed it free of charge.

On Monday, April 25, 2011, I spoke with someone from KitchenAid and explained my problem. They told me that it was past the 2 year warranty. I told them that I had the problem 3 times before the 2 years. They told me to call the company I purchased it from and to let them take care of it. They have again put another thermal fuse and are waiting for a whole encasing along with another thermal fuse. Today, May 28, the fuse blew again for the 5th time. I want a new dishwasher. I am sending this message to **** and also the Better Business Bureau and KitchenAid. Also, Channel 7 News, to let them know that KitchenAid has given me the run-around and has refused to give me a new dishwasher. The store I bought it from has helped me tremendously, but KitchenAid has been negligent.

Back in November, I purchased a KUDE 60FXWHO dishwasher which has a filter that needs to be taken out and cleaned periodically, 2-4 times a year according to the manual. After detecting odors in the dishwasher after only one week when cleaning the filter, I checked and saw that it needed cleaning again; it was despicable and food particles had collected around the rim of the silo of the filter. The technician KitchenAid sent out told me that regardless of what the manual says, the filter needs to be clean considerably more often than suggested. Since I am one-person family, my dishwasher does not get used more than 1 to 2 times a week. And there is an odor and debris on the filter after every use. This is totally unacceptable to me and I do not have the time or inclination to take that filter out and clean it after every use.

They have been out to repair a brand new dishwasher 5 times in 2 months and it still does not work. They will not replace the unit. This is really some of the worst treatments I have ever received after any purchase. I have a non-working $950 dishwasher that they will not replace, and I have owned this unit for 2 months.

I have a KitchenAid dishwasher model KUDI01FLSS1. The counterbalancing strings have broken for the 3rd time. I'm very fortunate to not have been injured as the door was very heavy and came crashing down. This dishwasher also does a very poor job of cleaning. Buy a Kenmore Elite. We had one at the other house and it was fantastic. And the door never came crashing down because of a broken counterbalancing string. I'm not sure if it even had one.

I have a KitchenAId dishwasher model KUD101FLSS. The counterbalancing strings have broken for the 3rd time. Whirlpool says sorry, but we have no recall on this product. Luckily, no one has been hurt so far and I don't have any small children. I thought that I was alone with this problem until I read this website. I encourage everyone to file a complaint with the consumer products safety commission. Whirlpool would rather someone get hurt or their house burn down instead of admitting that they have a quality and safety issue.

I purchased all new KitchenAid stainless steel appliances when we remodeled our kitchen. Mistake. The dishwasher, model KUDIO2FRSS1, didn't even work well when it was operational. I have had the soap dispenser replaced 2 times because it broke. It currently leaks water if I try to use it, so I only use it for a glorified drying rack. I hand-wash all our dishes. The side-by-side refrigerator KSCS23INSS01 has been okay, but the ice maker no longer functions. The electric glass top range has had to have its touch panel replaced already. The microwave hood is awful, model KHMS155LSS-1. It has had its control panel replaced. It beeps error codes occasionally (F2 and F3). It currently powers up by itself on high for 10 mins 34 sec. We have to keep the main power to off at all times because of this hazard. It also will sound a continuous fast beep and flash an error code of "Inch 7" then "Inch 9" then "Inch 12", then it starts back at 7, then 9, then 12. It's so weird.

I will get rid of all the appliances as soon as I can afford it.

I have a KitchenAid Superba model dishwasher. I have had it for five years, and it has broken at least six times: the heating unit twice, the door hinges twice, and the computer board three times. It's an expensive model, and KitchenAid doesn't stand behind their products.

We recently purchased a KitchenAid Dishwasher. It is venting hot moist air (117 degrees) over my cabinets. The service techs that have come out for the other problems on the unit agree this is a problem. There have been five service calls so far, an initial call for not drying, replacement of a vent and a rinse aid dispenser. There are more calls in store, the second rinse aid dispenser is already leaking, just like the first one. It takes a week or two for parts to arrive

KitchenAid Customer Service says that its warranty just covers parts, and that when properly installed, the dishwasher will cause no damage. The dealer installed the dishwasher. I am very disappointed in the dealer for not knowing about this problem and KitchenAid for such poor engineering. Other dishwashers by KA in the same series have different placement of the vent.

I purchased Kitchenaid Dishwasher, model # kude40fxpa1 for $998.00 on March 8, 2011. It does not clean dishes. They come out exactly as the went in, no exaggeration. It's like somebody just spit on them to clean them. I have tech coming on this Wednesday. We'll see. Also, I bought Kitchenaid duel fuel range for 5k model #kdru767vss00 on March 3, 2011 on my 2nd service call. Both rear burners did not work. Tech repaired them now. One of the repaired ones does not turn to simmer. Also the oven sounds like a mac truck the vibration from the fans. It can be heard no matter where you are in the house. Please, never, no matter what, buy a Kitchenaid no matter how pretty it looks!

I own a K.A. dishwasher, model # KUDSO1FLSS3, installed in March of 2004 during a home renovation. I have had 2 incidences of the plastic/nylon cable assemblies in the door hinges just letting go, literally. The first time the assembly failed (the dishwasher was about 3 years old) it almost injured me. I was thankful that it didn't break my shin or injure my 3 1/2 year old or 5 year old children who play in that area of my kitchen frequently.

The door came crashing down so hard, I am surprised that the door didn't snap off! I had bought the extended 5 year warranty and a Sears repairman came out to service it. He said that he saw alot of these same problems with Kitchen Aide dishwashers, probably because, in his opinion the part was made cheaply out of nylon-type cord and plastic. He was assured I would have to replace these parts again.

Two days ago, the same problem happened again, this time injuring my shin. It was quite painful, but thankfully not causing a broken shin. I went online this morning to see if there was a recall on this model, only to find out that there wasn't. What I did find instead was a plethora of complaints ranging from fires, melted electronic panels, inferior washing, vapor seapage around the door, latch problem and of course, hundreds of people with doors which had crashed down on their legs because of the cable assembly failing.

Since it did not seem that Kitchen Aid was the least interested with dealing with this hazard and that I would have to pay for yet another repair, I decided to file a complaint with the Consumer Product Safety Commission. I am going to take action as well by filing a complaint with our State's Attorney's office. I have had enough. I don't have endless hours for lame excuses by a 'customer service department' who's only response is, "I can send a repair person out" or a person who insists that they have never had that complaint before. It is apparent to me that K.A. is well aware of the problem and that it has failed to act. I am only thankful at this point that one of my young children has not been injured.

Additionally, I urge every consumer on this website with problems to contact the store or repair service who has 'fixed' or attempted to fix the problem that they need to alert their repairmen to report the problems with these Kitchen Aide dishwasher. It might be the only way of achieving redress. I am going to contact Sears and file a complaint with them. They should not be selling these pieces of garbage especially since the company does not stand by their products.

We recently purchased a high end SS Kitchenaid dishwasher, as well as other appliances, and now find that the Kitcheaid dishwasher is taking the finish off of our cabinets. This dishwasher has a side vent on the door that vents the hot moist air directly on the cabinets, which removes the finish.

I contacted Patty at Kitchenaid customer service but she said there is no problem (of course it's not her cabinets). It would seem to be a simple fix for Kitchenaid to fabricate a deflector but their denial creates a problem. I'm extremely disappointed with the dealer not mentioning this possibility, since you would think this probably isn't the first time this has occurred.

I purchased a KitchenAid dishwasher, model # KUDS40CVSS4 for over $989 in Aug 2010. It was installed at the end of Sept. 2010. I have had 5 service calls due to heavy suds left in the tub at the end of the wash cycle, and generally dirty dishes, and a gel like slime that grows under and in the tub. The rinse aid dispenser, the lower spray arm, and the pump motor have been replaced.

customer service. The last customer service rep I spoke with told me that "there's no such thing as a lemon law" and the warranty will expire in Sept, so I better get the extended warranty.

KitchenAid was once a fine company making a reliable product. Those days are gone. I will never buy a product made by KitchenAid, Whirlpool or Maytag again. They are all one company and do not deserve to have one more cent from me, nor anyone else that values product reliability and manufacturer responsibility.

I called KitchenAid regarding my dishwasher purchased in 2007, Model#KUDP02FRBL4, because the door won't latch and pops open as soon as you close it. I had one of their recommended technicians come out last year to repair this same problem. The technician charged us $100 for the service call. He bent the old latch so that it would work and sold us a new latch for $10.

Well the old latch stopped working, so we thought-great! We have a new latch, no problem! But the new latch is worse than the old latch and now I am seeing that many people are having the same problem. So I called KitchenAid and the rep told me I should have the technician come out again to look at it, that maybe he misdiagnosed the problem. I told her that I did some research and many are having the same problem and that I'd like to talk to her supervisor. I spoke with the supervisor and she said there is no recall on this. Also, that the technicians would have to be the ones to report this to KitchenAid in order to enact a recall on this product.

I told her there are numerous complaints, blogs, etc. regarding this dishwasher malfunction and that KitchenAid needs to own up to it and rectify the problem, as it is an apparent engineering problem. She said my call was being recorded and that she would inform KitchenAid. So get on the phone and call all you consumers and technicians and report the problem! I will not have another technician come and look at this. And I will never buy another KitchenAid product unless they own up to this problem!

Another waste of our resources. This dishwasher will maybe get recycled, if I can find anyone to take it all because of a malfunctioning latch. KitchenAid should be ashamed.

I purchased KitchenAid KUDK03FTSSO dishwasher. The dishwasher leaks out the left side of the door. Repeated repair costs have totaled more than $400. The warped bamboo floor will cost even more to replace. KitchenAid has been condescending and unresponsive.

I have a KitchenAid SS dishwasher model KUDM03FSS2 that has not cleaned the dishes well since we purchased it 3 years ago. I have tried every soap and rinse agent on the market with no luck. Our old dishwasher (an Inglis 20 years old) worked fine until the racks rusted out. I thought we bought a quality product. I haven't had the problem of the door cable or the control board burning up, but when I checked for the water damage on the wood cabinet on the left side as mentioned earlier by Becky, my panel is bulging from steam/water vapor soaking the panel. I am not sure what to do at this point, it sounds like customer service is pathetic to deal with. I will probably need to repair it myself.

I have had this high end Kitchenaid dishwasher that is 15 months old and has had major service 3 times. The first 2 times it was out of service from 2-4 weeks due to having to wait for the manufacturer taking forever to send parts, then waiting on the service tech. This last one, it of course was out of warranty, and this is the second control panel since we have owned this item.

The service tech had the part available and could fix it in a timely manner. So I did. Whirlpool offered to pay for half of the part but since we didn't order it from them they will not pay for anything. Because of past experience with the length of time it takes to get the part where we live, I didn't wait. Now, costumer no service basically said to bad. When confronted by their poor product and lack of customer service I got hung up on. Big names do not transpire into good products. No more Whirlpool or Kitchenaid products for us. Who stands by their product these days? $240 bill on a 15-month old appliance.

My KitchenAid dishwasher KUDS03FTWH2 has never really gotten our dishes clean especially in the top tray. So we only wash in the bottom tray. I took the top rotary spray mechanism off the sliding upper rack and took it outside where I fit a garden hose to it to see how well it spun and how much water it pushed out. It barely rotated even though it is very smooth to turn by hand and the water coming out of the holes was about three inches high.

My garden hose is a 5/8 hose and held level to the ground pushes water out at about 25 gal/min and about 10-12 feet straight out, so it's not a water supply issue. There is something inherently wrong with the design of the spinning upper sprayer. There are no restrictions in the sprayer. So, buying a new part is not going to help. Buying a new dish washer will as long as it's not a KitchenAid. Don't buy a KitchenAid product if you can help it.

I remodeled my kitchen and bought all new top of the line KitchenAid stainless steel appliances. The dishwasher costs $100. I have had nothing but problems with it since it was installed. It does not clean. It has left soap scum on my dishes, glassware and plastic utensils that will not come off. I called KitchenAid at least 3 times. I was told to change the dishwasher detergents, use vinegar and a finishing rise but none of these works. I have used ever dishwasher detergent and finishing rinse on the market. I have had repairmen out to my house 3 times in the year that I have owned the machine.

The final straw was when the repairman from Sears came out yesterday and told me that my water was not hot enough when the machine starts so I should run the hot water before I start the dishwasher. I was also told that I was using too much dishwasher detergent and not to put any detergent in the pre-wash cup and I was told to wash my dishes before putting them in the expensive, energy efficient dishwasher! In addition, I was told that the top rack to hold large knives, which was one of the features that sold me on the dishwasher, was blocking the water from cleaning all the rest of my dishes. I may not be technologically proficient in dishwashers but I as a lawyer, I know a defective product when I see one!

I had five service calls on my KitchenAid dishwasher beginning one week before the warranty expired. Eventually, I was offered an exchange for an additional $113 which I paid. I was then rescheduled two times after the appointment times had elapsed, before the delivery was made. The installation was poor due to the low quality installers hired by Whirlpool and additional installer returned to reinstall.

Next Whirlpool is having to send an additional tech because the exchanged unit has ink all over the front stainless door panel and plastic stuck under the control panel sticking out every which way looking very unsightly. The repair was again canceled during the appointment time because the part was not ordered. In summary, I have had to meet with or wait for service/install people nine times in two months and they still have not finished the job. I will avoid all Whirlpool owned companies for life. Good luck.

I am not naming the business that I purchased from, yet. The KitchenAid dishwasher, purchased in Aug., leaves grime and dirt on the bottom of the dishwasher. I have had their serviceman out 2 times. They have been told by KitchenAid to say that it is the fault of no phosphates in soap. This is not the case. The $800 dishwasher does not clean.

I am very satisfied with all the KitchenAid products that I have purchased. Recently (10-6-2010), I had a technician out to replace the motor assembly (part no. 8534942) because the clean light was flashing and the dishwasher would not work. While he was here, he replaced the door (tub), seal gasket (redesigned gasket). It was worn and had a small tear. After I waited the required time recommended by the technician and by Whirlpool, I attempted to use my dishwasher.

The door began to randomly pop open during a cycle. I called and had the technician out a second time. He commented that when they replaced the gasket, they have found that the dishwasher needs to be perfectly level or the door will not stay shut. Hmm. So he levels the dishwasher; it was off about a 16th of an inch. When I started the dishwasher after dinner, it again popped open. I called the repair company yet another time. The technician replaced the strike latch, latch assembly and console assembly because the plastic panel was stripped (screw holes).

Oh, in-between all the service calls I called Whirlpool Corporation to inquire about the door popping open. It appears to me that the redesigning of the gasket also requires a redesigning of the strike and latch assembly. Whirlpool will not acknowledge that it is a design flaw. I have included a copy of the email from Whirlpool.

Now let me remind the consumer that Whirlpool manufactures and distributes Whirlpool, KitchenAid, Maytag, and various different names within these major brands. My point is that a consumer cannot choose to not buy their product because they own so much. What I want is my dishwasher to function properly as it did before. In addition, I do believe that the technician is competent. Whirlpool just needs to fix the issue by resigning the door assembly parts to correct the problem.

Consumers and Whirlpool alike can see that many people experience the same issue once the gasket is replaced. So in the end, I have a dishwasher that must be propped close and I am currently waiting for the repair company to call. I am corresponding with the repair company and the extended warranty company and may attempted to call Whirlpool again. I am quite disappointed with Whirlpool Corporation.

I bought a kitchen aid dishwasher and the levelers or legs on the bottom of the dishwasher need to be in the lowest position for the door to close easily. But that doesn't work for my situation because I need it raised up a bit to secure it to my countertop. I did have a technician out to the house and he said this is just the way it is. Maybe in time it will be easier for you when the casket rubber were in. What a way to close the door.

We own a 4 1/2-year-old KitchenAid dishwasher model KUDI01DL which is again requiring another service call, the 3rd time. This dishwasher on it's first service call in 2007 required a new control pad unit which became completely inoperative. Another service call, approximately 1 year later, was required as a result of continual intermittent power problems. The service rep found that there was no nut and washer on the main AC hot power post causing the line to come off the post and make intermittent contact. Now, 2010, the dishwasher is making a horrible noise similar to an outboard motor running at full power. The noise is so loud that you cannot converse when standing near the unit.

I just scheduled service and, of course, KitchenAid will do nothing to help compensate for the problem. We also have a KitchenAid gas range that we purchased at the same time and have had a major problem with it every year, 5 service calls so far. The electronics still continually give error messages requiring depowering to render the range operative.

To add insult to injury, our KitchenAid microwave has the front face cracking in numerous locations all emanating from the door handle. To say the least, I would not recommend any Kitchenaid item to anyone unless you enjoy constant problems and spending thousands in repairs!

Dirty Rinse water collects in a void under the door (this void is a design flaw, a space which allows the steam to vent up and outside the front of the dishwasher). The steam travels through a grill in the bottom of the door. Because the dirty water collects in the void area, it sits and is never drained out of the dishwasher. The water becomes a black jell-like substance. Black mold is evident in the steam vent and every crevasse within the dishwasher. Kitchenaid repairmen only suggest periodic rinsing with vinegar and baking soda. The problem recurs because the void area is a permanent feature. Phone calls and emails go unanswered to Kitchenaid.

I purchased a KitchenAid built-in dishwasher (model KUDT03FTSS3) last summer of 2009. After 14 months, the electrical control panel stopped working (no power at all). Although the electrical control panel is still under an internal parts warranty, I was informed that no repair service could be offered since the actual warranty has expired by two months.

I remodeled my kitchen and I purchased all top of the line Kitchenaide appliances. The first year that I had my stainless steel, digital, Kitchenaide dishwasher, I had at least three service calls. I had to replace the keypad the first year and the dishwasher has never cleaned my dishes properly. I thought it was just me until I read the reviews today. My dishwasher stopped working after the second year. It is just sitting in my newly remodeled kitchen collecting dust.

Dishes have a "sandy" feel to them after washing. Also a residue is left on the dishes and glasses that does not come off

I am relieved to read that I am not the only one who is having quality issues, lack of customer service and a complete failure on the part of Kitchen Aid to acknowledge, let alone take any responsibility for a poor quality product. I have had my Kitchen Aid Dishwasher for only two years, I have had to make repair calls every three months beginning with the unit being only three months old, because it never did and apparently never will wash dishes. One very helpful sub-contracted repair person finally provided explanations that make sense and basically I am out $700 for something that was never designed properly to wash dishes.

The models of dishwasher you get now a days is not the one you had 20 years ago, they have been upgraded with energy saving motors (translation, cannot pump water up to the top shelf of your unit if you one pea gets gift behind), 1/3 of the water usage (meaning if that one pea has rendered your water intake partially blocked the "improved" motor spews the cup full of still detergent laced water all over your dishes during the rinse cycle, since the water pressure was not enough to get the 1 tablespoon of detergent out of the dispenser when it was supposed to in the beginning) and then because the units are advertised to be so energy efficient, the default setting is heat dry, so if you forgot to turn that off, you get baked on detergent, "clean" dishes.

And oh, the unit is so energy consciously designed that the element in the bottom will cycle on and off every few minutes until it preheats the water to 140 degrees Celsius, which in my house takes about 20 cycles as I keep my water temp at 110. Kitchen Aid tells you to turn you tap on near the DW and let it run to avoid this re-heating, energy saving feature, so now I can waste the water they engineered the unit to save me.

As a result of Kitchen Aids super fantastic engineering I have paid out over the value of the unit in service calls, still don't have a unit that works, and I am just waiting to rebuild my savings account so that I can afford to have it removed and replaced with any other product than a kitchen aid, because I can't afford to buy and new glasses or plates, 2 sets the machine has ruined. Oh and that lovely service rep, this is what he told me I have to do to get the unit to work, he says it works for him. I guess he has stock options and has to hold on put a 8 oz can of frozen lemonade in the unit, (no dishes) once a week, run it for about 5 minutes, just enough to dispense the lemonade around the inside, then turn it off and let it sit for at least 30 minutes.

Then run the rest of the cycle. He also said I have to take apart the entire mechanism at the bottom and the flattened tube that transports water to the top rack and soak it in vinegar once a month and remove any food that may have accidentally gotten down there. Because chances are that no one is perfect and if any food gets down near the intake/chopper mechanism, it is not plastic and not strong enough to chop a soggy piece of spaghetti, so I will wrap this up.

Upon receiving this advice from one of their subcontracted repair persons to which I took great offense, my question is why has an appliance that requires more maintenance than I do? I called the Kitchen Aid people once again, to plead, if they could do anything for me. I know the unit is past its warranty at two years now, but it has never worked from the beginning and each of the first 3 calls were legitimate problems for which I took corrective actions (drain line was installed to send dirty water back into unit, unit water temp was only 110, intake was blocked by food (I am now know as the dish Nazi in my house) and have reason to believe would fix my problem, a unit that does not wash dishes.

Of course those calls pushed me over one year and then when I had 4 more calls, I finally woke up and realized it was never going to work. So I pleaded my case and KA said, "You have an improper use issues, upon review of your records, improper water temp, incorrect installation, evidences of etching which means your source water needs conditioning, therefore there is nothing we can do, it's not our product. In fact, Ms. G. the last repairman (the one who so kindly offered plausible rationale for why it's a poorly designed unit and Hints from Heloise cleaning advice which actually works, by the way) noted that your unit needs routine maintenance, which means that you are not using it according to the manual.

The only way we can do is offer you $100 toward the purchase of another KA unit. Kitchen Aid, you will never see another dime from me ever again, thank you for nothing and for taking my $700 dollars with absolutely no good faith effort to work with the customer and nor stand behind your product. By the way, my previous unit a Kenmore, worked for 20 years, never one repair needed, did not obsessively need to pre-clean my dishes, I just decided to "upgrade" because the replacement of the dish rack which was suffering plastic covering loss, and shedding rust, was more than the unit cost, $198.

I bought a new, top of the line Kitchen Aid dishwasher. The first thing that went wrong was the mounting brackets broke upon installation and the company refused to send replacements. I then noticed that the dishes weren't coming out clean. Again, the company said it was beyond their control. Now, less than three years later, the door won't stay latched and pops open and the cycles won't run.

Apparently, the flimsy latches on the Kitchen Aid dishwashers are very badly designed. I would not buy another Kitchen Aid product nor would I ever suggest or recommend one to anyone else. I paid top dollar for junk. I thought I was buying a solid product that would last for many years. This was not the case with Kitchen Aid. Buyer Beware. I'll be replacing it shortly with another brand-- one that works!

KitchenAid Dish Washer stop working, repair man said he would have to replace the motor $400 to fix. He said throw it away and buy a new dish washer. He said he worked on three a month, poor quality product.

I purchased a top of the line kitchenAid dishwasher ($800+) and needed repairs three times in 1.5 years. Their own tag-line "Never have to pre-rinse dishes again" is true for the dishes, but terrible for the dishwasher. There is no filter system to prevent the gunk from getting into the machinery and breaking it. It doesn't matter if your dishes are clean if it breaks every six months. Save yourself hundreds of dollars and don't buy KitchenAid products! A complete and total rip-off. $300 in repair bills in less than 2 years.

I bought a brand new Kitchen-Aid stainless steel dishwasher (paid $1599.98), brought it home, set it up and it didn't work. I called the repair guy and was told that the motor wasn't working. I called Whirlpool and they said that they will get it fixed. I say I want a brand new dishwasher as that is what I paid for. They said that they will send me $75.00 as an act of "good faith." Are you kidding me? Oh and their act of "good faith" will expire in 10 days if I don't get back to them.

Purchased 2 drawer KitchenAid dishwasher March 18,2010. 2 weeks ago, lights went nuts on drawer top and I smelled electrical smoke. I opened the drawer and the blue lights burned my finger tips. Repairman finally came today after 2 wk delay. He says nothing is wrong. Sears repair guarantee says they can do nothing. It was not running at the time. Am afraid it will burn the house down so I am leaving it unplugged. $2,000 worth of dishwasher.

My kitchen aid dishwater gets used about 1 month per year as is a holiday home. It gets so hot, it scratches my silverware and burns my china. The silverware needs cleaning after each wash and is literally black with the burning. I have phoned kitchen aid and they say there is no recall on my top of the range dishwasher and that someone will come out to fix the problem at my expense. It has never ever been any use. It sends all my glassware cloudy. Does not clean the puts etc. Clean and I have tried every remedy out to solve this problem. Having lived with it for a while, I now dare not go out and leave it on. Or even go to bed and put it on. Any ideas anyone?

Spring or cable that holds my Kitchen Aid dishwasher door broke. I have hardly used it. I feel this is a default product of Kitchen Aid and they should fix this problem I have . Do you know if there's any resources out there to help me in getting this repaired by Kitchen aid?

July 24th 2010 was going out of the house with the boys when my youngest said he smelled something burning. Going into the kitchen black smoke was spewing from the upper right side of the control panel vent. Turning the dishwasher off did not stop the burning smoke, only turning off the circuit breaker downstairs did. Thank God we caught this or we might have lost our house! Our dishwasher was purchased in 2004, Superba model.

I spoke with Michael at Kitchen Aide and he said there was a difference between smoke and fire. Offered to send someone out for free to see how much it would cost to fix it or offered us a voucher for 20% off any new Kitchen Aide, Maytag, Jen Air or Whirlpool dishwasher. All I know is we are never purchasing any appliance that has to do with any of these companies. When you spend over $1000 for a dishwasher, you expect it to last at least 10 years! I asked Michael if there have been any recalls on Kitchen Aide and he said no. I did ask him how many houses have to burn down before they do a recall. We also had the door cables fail and the door latch replaced 8-24-09. The repair man came back to replace the door latch 9-2-09 which failed again then came back 9-08-09 to replace a Bad Thermal Fuse and told us the fuse usually goes out shortly after the latch is replaced. Hunk of junk for sure! Beware!

We bought an expensive $800-plus KitchenAid dishwasher about 3 years ago. We've had it repaired once or twice. The door pops open and won't stay shut during the cycle. I bought this brand thinking it was a "top of the line" and would last many, many years. What a piece of junk. I won't ever buy another KitchenAid product. We have to buy a new dishwasher and throw this one in a landfill, which is the last thing I want to do.

I bought a Stainless Steel Kitchen Aid dishwasher model KUDOLOILBS1 in 2007. We've had to repair it three times in 3.5 years. First the door wouldn't latch and the latch had to be replaced. Then the water heater failed and had to be replaced. Now the electronic panel in the top of the door has melted, the hard plastic casing that holds the panel has cracked into small pieces and the styrofoam that lines the door completely melted and fused to the door. The repair person I called to look at it kept asking, "Why did it get so hot?" That is a really good question.

We turned it on the normal wash cycle when we went to bed and in the morning, no lights were on and it wouldn't start. When we called Kitchen Aid service, they had us push the circuit breaker on and off to "reset" the electronics. When that didn't work, we called our repair person who saw the melted electronics. The circuit breaker the dishwasher is connected to was not tripped. I asked the customer service people (Stephanie in the Safety department) why it got hot enough to crumble hard plastic. She said it was normal wear and tear.

They are sending someone to look at if and we won't have to pay for the diagnosis but will have to pay for any parts not covered by the warranty. Dishwasher is broken, will take an estimated $500 to repair. But I'm more concerned about burning the house down if it's repaired. Complaints by other owners of these dishwashers report fires started from something similar to this or other Kitchen Aid dishwashers. It's frightening that it got hot enough to melt the electronics.

We remodeled out kitchen and bought a KitchenAid refrigerator, model #KFCO22EVBL. It was less than a month after installation and the compressor went out! KitchenAid is not all it is thought to be. I will never buy KitchenAid again.

About four years ago, we bought an expensive KitchenAid Dishwasher for more than $800.00. I've had it repaired twice and now, the door pops open and won't stay shut during the cycle, not to mention that the entire configuration of the upper and lower baskets are horrible - nothing fits anywhere. What a piece of junk. I won't ever buy another one. We have to buy a new dishwasher and I'm out of about $300.00 for repairs.

I have called and tried to get technical help with resetting my dishwasher. The manual doesn't tell you how, the machine tells you to use keys that are not on my model, and there appears to be no technical support as they told me that there was no one technical there. The Internet states that it is a known problem. The green light flashing referring to a heat problem. I bought an expensive KitchenAid dishwasher in September of 2008 and now, I have purchased another (GE, this time), as it appears that it is either the control panel and a heat element that has to be replaced many times.

KitchenAid does not care that I have an expensive unit and I have only used it a little. They will not make any effort at good will. I called Lowe's where I bought it and they would sell me another unit at a reduced price. But I went to Home Depot as I had gift cards there. FYI, Home Depot does not carry KitchenAid (I know why). The model # is KUDL02FRSS1. This whole machine is a scam. They are using the KitchenAid name and putting it on a piece of junk.

I have never had a dishwasher not last 15years plus. I have rental houses, I have many dishwashers and I have never been ripped off like this before. Whirlpool took a good name and presents this as a top end model and name--and then does nothing to stand by the customer. I think that there should be a class action suit against them as they are really stealing from the public using the KitchenAid's good name.

We unfortunately bought a KitchenAid Dishwasher Model KUDP02FSPA3 in May of 2007. One year and a week after installation (and outside of warranty by that crucial one week), the door kept popping open and we spent $270 out of our pocket to repair it. Since then, the door works sometimes, and sometimes not. Recently, it has been popping open a half dozen times per cycle. I have read the horror stories about replacing the control panel and decided not to do it. We will just wait until we can't stand it anymore and buy a dishwasher that works, which, of course, will not be a KitchenAid-- they are junk and the company will not respond!

Our dishwasher, model KUDS01IJWH0, that is 8 years old, had its circuit board caught on fire that melted the panel and caused smoke damage to our counter. Luckily, we were home and awake (morning), and so I smelled the odor from across the house. A&E service came to the house and said he could still smell the smoke. KitchenAid is not being very helpful. They say that it was a result of 8 years wear and tear! Is this the way a dishwasher should go out? Thank goodness we were home. KitchenAid what ifs do not come into play. The A&E service man witnessed a KitchenAid representative hanging the phone up while I was still speaking to her (Nicole) and I was being very calm and polite.

The dishwasher is only four years old. The repairman replaced the cables, hinges and front inside part, also the door closing latch yet the door will now not stay closed for more than a few seconds. The repairman now says the tub? frame? or whatever must have been torked and bent when the door cables broke and fell down. HE is a great repairman trustworthy etc., and says the dishwasher is ruined and cannot be fixed.

(all the lights were flashing on it and the machine wouldn't turn on). less than a year later the control panel is broken again. I would not recommend this dishwasher. it cost a couple hundred to repair the first time, I don;t see the point of paying to repair the same control panel yet again.

We bought KitchenAid dishwasher model # KUDP021RBS2 in August, 2006.

Several minor complaints: side clips fell off and melted, knifeholder broke, had to replace clips that hold a rack.

HOWEVER, the motor caught fire last week. I went to bed with the dishwasher on and woke the next morning to a funny smell in the kitchen (electrical smell). The dishwasher was full of water and dirty dishes. Smoke/flame marks on the vent of the control panel; scorch mark (? or water?) on the side of the counter where the machine is installed.

Yesterday I turned the dishwasher on and within a few minutes it started making terrible noises like something cracking. Then smoke was coming out of the door and there was a strong burning smell. The service technician who inspected the dishwasher today said that the control panel needed to be replaced and also the wiring harness had burned. He suggested I contact Kitchenaid as he had heard that there had been a recall of Kitchenaid dishwasher.

I spoke with a representative at Kitchenaid who was less than friendly or concerned about my problem. She asked who serviced the appliance today. She indicated that the repair company I used was not an authorized repair company for Kitchenaid and suggested I contact another authorized repair company at my expense. The repair company I used is highly respected and well known in our area. The exchange was not what I expected from a company like Kitchenaid.
My service technician has always recommended not leaving an appliance running unattended which I never do because of his warnings. Fortunately in this case I will still in the kitchen when the incident happened but was planning to work in another part of the house in a few minutes. It frightens me to think what could have happened had I left the room.

I am purchasing a new dishwasher but it definitely will not be a Kitchenaid product. I would be too frightened that a similar incident could occur.

Purchased a KitchenAid Dishwaher, Model KUDS40FVPSA. They originally sent me the wrong dishwasher, that was returned with no problem.

Finally after a few more days the right one was delivered. Installed a day or two later. Used in twice, a rinse and a full wash. The third time, on a (Saturday)it stopped with water inside. Less than a few days, under a week. They refused to exchange same. Manufacturer was no help either.

My KitchenAid dishwasher (Model KUDK03ITBL2) was installed on 1/12/08. To date I have had the repair man here 5 times. The computer has been replaced twice the first time was on 4/28/08. On April 30, 2010, the dishwasher was not working at all. The tech said that the computer was confused, but made no repair. He pushed a few buttons and it started to work. I subsequently tried to put the dishes through and it did not work at all. I again had the repairman here on May 7, 2010. He at that time replaced the computer for the second time.

Since then, after using the machine only 2 or 3 times. it is again DEAD. I called Karl's to see about replacing the unit, but KitchenAid said the warranty was expired and there was nothing they could do. I again called Karl's and told them that I am totally disgusted with this unit. They took the Seria number of my unit and said they would get back to me. I still haven't heard anything. Over a 44 year period I hade 3 GE dishwashers with little or no problems. I feel that KitchenAid should replace this unit. I would like to know if there is a lemon law in place for this appliance?

My $1,000 dishwasher, bought 4 years ago, made a loud noise and the door fell down. Called KitchenAid and the told me it would be covered by my warranty and arranged for a service call. Serviceman shows up and tell me it will cost $178.98 to repair. I told him KA said it was covered. He called and they told him no, only the inner door was covered. I called Customer Service and they told me that it was not covered and I was told it would not be covered. That was a lie. I asked the repairman about the parts that were being replaced and was told that the plastic piece that broke was now redesigned to make it stronger and the rope cable was also made stronger.

I told the customer service rep that companies don't make engineering changes to products just for the heck of it. They make those changes because doors across the country must have had the same problem. He would only tell me that I wasn't covered by the warranty. I have a little grandson who plays in our kitchen and he could have been hit by that falling door. KitchenAid doesn't care about the quality of the product they produce anymore. I will go out of my way to tell people just that. $178.98

I redid my kitchen in 2005 and spent over $1000 for a Kitchen Aid Dishwasher. I use it less than once a week. The control panel is shot per the service man and the door counterweight is also broke. $600 to fix. The mgmt at KA should be put in jail. From this point on KA is junk in my book.

Purchased Kitchenaid Dishwasher back in the summer of 2007. I could count the number of times I actually could use my new dishwasher on my hands the first 2 years because of all the problems. Circuit board had to be replaced numerous times. The dishwasher popped open during cycle and had that part replaced. Soap despenser would stick (had that happen twice). I had purchased the extended warranty and have decided to now drop because it was getting too expensive and the service techs never showed when they were supposed to or never fixed the problem correctly the first time. Now, 8 months later since last sevice call, the dishwasher door is popping open during cycles (again). Worst product that we ever bought.

Im shocked...when I started to read the complaint's about KitchenAid Dishwasher's. The reason I wanted to see what other people thought about them was because I got mine a few months ago and it doesnt clean my dishes the way my old GE did. I never had to worry about a dirty dish coming out of the dishwasher until I bought this beautiful SS(KUDE70FSS 2)Now Im worried about all the other complaint's Im reading about. Im worried about the moisture, fire,rust and on and on! I was told to use Finish and I do but still some dirty dishes or silverware.I never overload. Dont know what to do...very unhappy. ( I make sure I rinse everything before putting it into my dishwasher )

I bought a KitchenAid dishwasher in 2005 after renovating our kitchen. It has never worked well. In the first year, the control panel had to be replaced. This happened in additional two times! The upper dish rack is rusted on the ends and literally falling apart. Two days ago, the door hinges went and the door falls down with a thud each time. Last night, the control panel is not working again, and I'm stuck with dirty dishes, a broken dishwasher and a headache! I'm tired of putting money into this product. It's terrible!

I purchased a KitchenAid Dishwasher in 2004 when we had our kitchen redone. Now, the upper rack prongs are rusting and falling off. I contacted KitchenAid and was told they had no recalls on this model (KUD101DLWH0) and gave me a website where I could order another rack (for almost $300). I don't think I should have to pay for their crummy parts when I think this dishwasher should have lasted me more than 6 years. I had a GE Potscrubber for almost 20 years and the only reason I got rid of it was because it was coppertone colored and I needed a white one. I should have painted the door.

I also have a KitchenAid stove and the enamel flame covers are chipping off and I cut my finger when I washed it. They didn't want to hear about that either! I am very disgusted and will not buy or recommend KitchenAid ever again! Dishwasher: Can't afford to replace it since it's only 6 years old. Stove: Burner covers have cut my finger when I cleaned them due to the chipping enamel.

Problem: KitchenAid dishwasher fires.Product design/defect causes predictable opportunity for control circuit board failure leading to fire.

When we built our new home in November 2004, we thought we were buying a quality dishwasher with the KitchenAid name. I believe we spent nearly $900 on this. Our model KUDSO1IL Series has been nothing but a money pit. I have installed a new water pump, circuit board, chopper assembly, and float switch. When the circuit board went out, it sparked and stunk up the entire house. The clips holding the upper swing racks in place have all but fallen apart, becoming brittle and breaking. The door is very loud and needs constant maintenance, and will probably fall off next. It has never cleaned properly, and we have tried all types of detergents, rinse aids, and etc. These are poor quality and I would never buy one of these again!

We purchased an $1,100 stainless steel Kitchenaid model KUDS01FLSS0 dishwasher from a local store as part of a major kitchen remodel in 2003.During this time, we have replaced the pulley ropes for the door, the door gasket, the door latch twice, and now it won't turn on at all. This machine has cost us about $500 in repairs and major downtime.

My wife and I agreed we were not going to waste any more money and to remove this machine and replace it with a Miele. This is our second product from the companies owned by Whirlpool/Amana/Kitchenaid/Maytag/Jenn-Air that we have had troubles with and we are about to rip out our Jenn-Air range because it doesn't cook even and the burners don't always light.

Due to tornado damage, we replaced our KitchenAid appliances with new ones in 1999. The dishwasher boards (Model KUDS24SEBL3) have been replaced twice, costing in the $400 range. Now, although the dishwasher has a stainless steel tub, which should last forever, the plastic housing for the screws that connect the front console to the unit has broken off. The repairman said they break because of the heat generated by the dishwasher, and so the screws have no housing to accept them. So I'm sitting here holding the screws, which can no longer be screwed into the console.

The stove (KGST307FBL1) is even worse. For the first year, the oven would shut off in the middle of cooking. It was plugged into the same plug as the old stove, but we had to run a new electrical line because it was getting "interference." The first time I cleaned it using the "clean" cycle, the convection fan stopped working. The repairman said they usually didn't last as long as this one did. The heat from the cleaning cycle burned the starter, which lighted the gas for the oven. So it couldn't light.

We were very happy with our previous KitchenAid products, but the new products are poorly designed. They've taken a good thing and made it worse. And they don't care about customer satisfaction enough to correct the problems.

We purchased all KitchenAid appliances for a major remodel in 2004. We chose dishwasher model KUD101FLSS1 and like so many others on this site, have nothing good to say about it. To date, we have had 9 service calls, most out of pocket. We have replaced the entire control panel twice, the door springs twice, other odds and ends and now our tenants have called today reporting the door latch has failed. I have called the company numerous times and gotten nothing but indifference and attitude. My husband and I have many properties and remodel many others as well but I have never bought KitchenAid again and I never will. I have warned many people of the poor quality and urge you too as well!

KitchenAid dishwasher could have burned my house down. It is a fire hazard and could end up seriously injuring someone. It should be recalled. Model is KUD01-1 series. Please investigate. The dishwasher over-heated panel without tripping the circuit breaker.

This dishwasher leaves an odor (fishy smell) on the dishes and glasses. I've tried running vinegar and cleaners designed for dishwashers and nothing works. It's awful. I had a KitchenAid previously and it was fantastic. The only reason we changed it was because we remodeled the kitchen. This Asko is an absolute piece of trash. I hate it.

In February of 2007, we purchased a KitchenAid Dishwasher, and it was installed by Sears. Unfortunately they did not follow the installation instructions from KitchenAid and did not add the moisture barrier. The installer claims that the provided moisture barrier does not stick to existing countertops and is a simple piece of silver tape. In the 22 months of use, it has slowly and quietly rotted the countertop from the bottom up. Since we could not see this happening, we had no idea until October of 2009, when the top of the formica started to split from the base. I took a look underneath and it had rotted the screws out of the countertop base as well as flaked the composite wood so that it could fall into the vent. I duct taped the area so that the particle board could not fall into the dishwasher and we stopped using it.

I called KitchenAid who told me that Sears installed it improperly by not installing the provided moisture barrier. This is a terrible inconvenience to go through while I call and call to find someone at Sears to help me. We took the route of the BBB, and each blamed each other. The BBB recommended we hire an attorney. I then sent it to our State's Attorney General. While we wait for a reply, we have since gathered estimates for new countertops the least of which is $3000.

We are not going to be able to replace the countertops with Formica as this will happen again. We asked only for an amount of what it would cost to replace it with Formica and we would pay the difference. But, we intend to hire an attorney since we did in fact, pay for installation, and this dishwasher design is not suitable for Formica or wood countertops and the provided moisture barrier is inadequate.

I do not have a complaint but I thought I could tell you my story. I bought a KitchenAid Dishwasher from Mr. *** in December of 1969. I have never had it repaired, in all these years, and it still runs perfectly. I have tried to tell someone who manufactures them now, to no avail. I know from what I have read here, that this is not the norm. However, this is the Gospel truth and I wanted to tell someone who still makes them. It is louder than the ones they make now, however mine makes the same sound it always did.

My neighbor bought one when I did and it fell down in her van when she was taking it home. It never worked and she has had four others since then. In any case, I am still very happy with mine and I thought the people who make them should know about it. I know this is not in your business dealings but I couldn't find any address that would be interested in my story. I hope I haven't bored you with this and I am truly sorry that I didn't have a complaint, but the truth is, that I really don't. Thanks for your time, letting a senior citizen tell you her story, a happy one at that, unlike the ones you usually get.

Dishwasher (KitchenAid) model #KUDH03DTSS2 still under warranty, purchased on July 13, 2009 and delivered to my house on July 28, 2009. It is used less than 10 times (hood up on Oct.), very new. I reported on Dec. 3, 2009 a water leakage, dishes sometimes do not dry, soap dispenser sometimes do not open. But until today, Jan. 13, 2010, they still cannot fix it. The reason is that the parts are on backorder. I still do not know when will they have the parts. I required exchange for another one but they refused. The reason is that the warranty is to fix the problem and not exchange. They said I need to wait until the parts are available. I cannot use it for more than 40 days already, still waiting for the backorder parts. It is very unfair to the consumer. That dishwasher doesn't only have one problem, it is a piece of lemon. I recommend to change into another one.

In May of 2006 I purchased a new KitchenAid dishwasher, replacing an older, HOBART-made KitchenAid model (that one did an excellent job of cleaning) for their top-of-the-line Superba model. What a pile of junk; filthy dishes with the normal wash cycle, the "culinary rack" is a joke. It actually impedes water spray from the top of the tub down to the upper rack. After numerous complaints and service calls, the unit was replaced, but this one is identical in every bad way. I finally removed the "culinary rack" and then I retrofitted the upper wash arm with another Whirlpool-made wash arm from a Kenmore Elite dishwasher. I now get much cleaner dishes, but still not up to my standards.

I will never buy KitchenAid again. Never. This machine has been an engineering blunder all the way. I notice now, on their newest models, they've redesigned the wash arms, proving to me that they knew this machine did a lousy washing job. All I wanted was my money back, but they refused to do that. I had to shop around, find another Whirlpool-made wash arm that I could make fit into my unit, and I had to eliminate one of the main features I bought this machine for: that "culinary rack"! I had to purchase repair parts for a Kenmore dishwasher made by this same company, at my sole expense, and retrofit my unit. And it still doesn't clean like it said it would, but after my alterations it does much better, though I still want my money back or one of these newer design models. They knew they had a sub-standard product and yet they continually lied to me.

I purchased a high end stainless steel KitchenAid dishwasher back in late 2005, model no. KUDIO1FLSS2. This dishwasher has been the biggest disappointment. I had a kitchen fire back in 2005 and was trying to decide if I should get a KitchenAid or a Bosch dishwasher. Seems I made the wrong choice. The dishes never come clean no matter how many times I run the dishwasher. The soap never rinses out of the soap dispenser. The plastic door hinges snapped long ago, bringing the door down with such a force. I'm surprised the door didn't break off. Heating element doesn't seem to be working anymore. No warranty. It's the worst dishwasher ever. It cost too much to try and get it fixed. I give up. I'm going to buy a new dishwasher tomorrow. Don't buy if it's KitchenAid.

I have KitchenAid appliances which were new as of 2003 renovation. By 2009 the door to the oven and the door to the dishwasher both fell off. Of course they are out of the limited warranty. We need to buy new appliances now before these doors (which are heavy) fall on the head of one of my children.

I purchased a supposedly high-end and very expensive KitchenAid dishwasher (KUDS01FLSS) at the end of 2007. Soon after, I ridded my whole kitchen and purchased the matching Architect series refrigerator, double oven, and warming drawer. They have been ok so far, but the dishwasher has been nothing but trouble.

I have had the heating element replaced, and the door hinges replaced. Numerous circuit boards and fuses were also replaced. It has only been installed about 2 years, and we have had at least a dozen service calls--the last 4 in the last 2 months--and it still is not working. The door pops open, it stops mid-cycle even if the door doesn't pop, the dishes are left with food residue on them and a film, they don't dry, the water doesn't drain and is left standing at the bottom, the soap doesn't dispense, and the control panel only works intermittently.

We have a service contract with Sears whose apparently inept techs keep telling me I put in too much soap. I haven't put in any soap for 2 months. It's the same soap in there since their first service call in November. It seems from reading other complaints online that this KitchenAid product is just no good! Unbelievable that they have the nerve to charge so much and won't even stand behind their product. I have contacted KitchenAid and am waiting for a response. But from what I'm reading, I don't expect any good resolution from them!

I purchased a Kitchenaid dishwasher Model#KUDS02FRSS2. I thought it would be the best. I have replaced the washer pump and motor at my own expense because the warranty was up. As with all the other complaints I constantly have to rewash my dishes. They don't sit for days at a time. We eat and they get washed. In some areas of the dishes I believe the water doesn't even touch the plate. I tend to place less dishes in than it will fit.

The bottom basket is terribly small in the fact that I can't put a tall glass in without it immediately falling over. Consumer Affairs please help us get these horrible machines recalled. I don't have the money or the time to constantly rewash or repair something that should last more than a year or two. My Incinerator lasted 18 years with not one repair.

I purchased a Kitchenaid dishwasher, as it was said to be the superior make, and in the first few months we had the repairman out several times. First two times, the manufacturer had left gaps when manufacturing the upper and lower racks.Third repair call was because dishes were etched with a greyish film and dried food was in all the cups,glasses and bowls.We were told to turn up the hot water,and use vinegar as a rinse additive.We've always run the hot water beforehand,and turning up the water tank really didn't help.

Four years later we have re-washed many dishes and have had to check all glasses for food.Many times we wondered why we had a Kitchenaid dishwasher at all--it never got any load completely clean.Today I noticed that the design of the interior is part of the problem.At the bottom of the door, when it shuts, there is a 1 1/2 inch lip of steel, and the food and debrie gets stuck and dried during the wash and heating cycles.The food debrie was also inside the door and in the vent for steam at the front of the door.I don't feel this should be happening, and don't think removing food particles from inside the panel of the door is considered part of the regular maintenance of the owner.Surely a high end dishwasher should be able to flush food particles away when it drains and rinses. Kitchenaid is a real let-down, and huge disappointment of performance, and i have taken rath from the hubby, as I stuck out for the recommended high qualily machine....what a joke! Kitchenaid is nothing but no quality...and alot of headaches and mess!!!

Read the previous post re the dishwasher door spring issue. This link failure is evidently so quite common in late-model Kitchenaide DW's that KA redesigned this part. New part number is "8194001 Link DW" KA would not warranty this part but it was like $10. If you are capable of installing a DW, you will be able to install this part yourself. My DW is Model KUDP01FLSS3.

When it operated its overall performance was only fair. Around November 15, 2009 the control strip ceased accepting operating commands, returning only random various flashing lights from the stages.

A call to the 800 number put us in touch with the local authorized repair people, for an initial call charge of $129.00, since we did not have the extended warranty. It was determined that the control strip needed replaced, and this part was under warranty. The new control strip failed immediately, and a 2nd one was expressed to us in 2 days. Fine so far. This one also failed after 2 washes, and a third one as well, after working for a day or so. We suspected a circuit board malfunction and considerably more cost and time as this isn't under warranty. We said "no more" and after a month without a dishwasher bought an LG top of the line which actually works and cleans the dishes. NO MORE KITCHENAID DISHWASHERS, EVER. Incidentally, on the first repair visit we had the guy replace the door pulley and cable, which was creaking and about to fail. This cost another $28.00 which was money wasted. When we asked we learned this door malfuntion was common with KitchenAid.

In 42 years as a homeowner, this was the poorest performance by a home applicance by quite some, and in fact the only two dishwashers that ever failed were KitchenAid, although the first one lasted 10 years before the pump leaked.

I also have had a problem with the rinse agent dispenser. It has started to leak and has caused suds to collect in the machine. I removed the dispenser and cleaned it out and re-installed it. I will not be using the rinse agent dispenser again. I traced the problem to a deformed gasket in the cover. It is not available separately. KithchenAId now sells a new dispenser unit for about $80. UGHH!

KitchenAid used to be high quality, no more.

I thought kitchenaid represented a quality, reliable product. I was very wrong. I bought my dishwasher 2 years ago. 16 to 18 months the control panel had to be replaced, at my huge expense. Well, once again the control panel will have to be replaced,one week before christmas. the real point though is that kitchenaid is a shoddy piece of junk, shame that fact is not advertised more frquently. very disappointed.

We have a KitchenAid KUDR01TJ dishwasher. Last week a burning smell was noticed by my wife and I assumed it was something on the heating element. The next use the smell was still there, then the dishwasher made a horrible smell and we stopped the unit. It wouldn't power up after that. I opened it up and discovered the control board was charred and the wiring harness connector was melted... This could have caused a serious fire if we weren't home at the time. Called KitchenAid and they said it was out of warranty. I'm considering contacting the the CPSC to report this a hazard for recall.

The new kitchenaid dishwasher (model # KUDKO3ITWH3) will not drain water. Troubleshooting area in owners manual is no help. Appliance was purchased in 2008 at HHGregg, along with amana french door fridge. Maybe I should pull the new one out and reinstall my 16 year old kitchenaid dishwasher, never a problem with that model. I am having to manually wash dishes. after four days of no dishwasher and wasting time.

I purchased a high end stainless steel KitchenAid dishwasher (model no. KUDK03CTSS2) approx 2 years ago. Since then I have had nothing but problems. It will not get the dishes clean nor dry them. I have had it service twice and the water inlet valve replaced when it was 6 months old. I was told that I had dirty water clogging the water inlet valve screen, so I put a cartridge filter on the water line just before the dishwasher. In addition to a whole house filter on the line coming in from outside. Problem solved for about a month. This is the biggest piece of junk I have ever bought. I will never buy another KitchenAid product again.

My Kitchen Aid dishwasher's door broke and fell onto my leg. The hinge mechanism that provides resistance when opening gave way. It is model KUDP01IL and was purchased from Sears in 2005. I have a 10 inch gash on my left shin

Panel replaced but recently shorted out and melted harness and circuit boards...could have resulted in fire if unit was unattended. Plan on replacing with another manufacturer. Very disappointing experience and will avoid all KA products in the future.

We purchase a kitchaid "package" at BrandsMart in 2005, since then the door on the microwave sprung, the icemaker broke and I haven't used my dishwasher in over a year because no one can fix it. When the water starts to fill it makes a very loud grinding noise. Yep you guessed it the warranty and extended warranty were up. I have to pay a service call when someone comes out to look at it. My husband fixed the door on the dishwasher which sprung also cutting my shin. I would like to know if anyone else has had the same problem. I WILL NEVER purchase a Kitchenaid appliance again. I have Frigidaire in my vacation home and wish I had it here.

I have had a top of the line KitchenAid dishwasher for eight years. There have been several problems with it for the last eight years. The main complaint is water leaking all over the hardwood floor and ruining the floor finish. Several weeks ago we discovered that two screws were missing and therefore the dishes were not getting clean. Repaired that & now it is leaking water again. The repair person has been here three times. Also, the insulation has fallen off the bottom of the tube & it is very noisy. The main reason for buying this model was it was supposed to be very quiet. I will never buy another KitchenAid product. I have been very disappointed as I have had my KitchenAid mixer for over 20 years & love it. I also have a KitchenAid oven, Microwave oven & icemaker. Both the oven & icemaker have needed repairs.

Pretty much the same as the other Kitchenaide dishwaher complaints -- bought it in May 2005 and am finally giving up on in in November 2009 -- have probably paid as much in repair bills as the original unit cost, too afraid to add it up -- not to mention the emotional and verbal abuse received by husband for buying "that junker" -- also have a Kitchenaide refrigerator (at the same time)that has had an ice maker replaced and a crisper door that keeps breaking -- not sure what's worse -- incompetent repairmen, worthless customer service or badly built appliances -- bought it at Sears and would really like to drag it behind my truck down main street, dump it in front of the store and send the video to Kitchenaide -- thanks for your time

* Two electical issues that were quite expensive (panel related)
* The heating element snapped for no apparent reason other than being faulty (took weeks to get the part in)

* Dishwasher stopped draining.

Additionally, we paid for the extra quiet version (most expensive) of KitchenAid dishwasher because our kitchen is open to the great-room. It has become more noisy each year where now we only run it during the day when we're gone or over-night. Also, the soap dispenser does not open properly many times and we find that the "completed" load hasn't had any dishsoap because of this fault! Lastly, repairmen who actually work on KitchenAid are hard to come by making the whole process even more difficult.

My reccomendation to anyone looking to purchase a new dishwasher is DO NOT BUY A KITCHENAID!

Im thinking about just getting a new one but would never purghase another Kitchen aid product again. Customer service said they would give me 15 percent off a new model. Anyone can get 15 percent off just by asking, no thanks KA

We recently bought a new home that came equip with beautiful new stainless steel appliances all by Kitchenaid. We were very happy with the quality and performance of our appliances until yesterday when the faulty wiring in our dishwasher almost burnt our house down. I turned the dishwasher on before I left to take my children to school, when I arrived home of an hour later the house was filled with the smell of an electrical fire; it was coming from the dishwasher. The dishwasher was still running and would not shut off; I had to turn it off from the breaker. Needless to say I was very frightened. I would have normally been at work at this time but had chosen to work from home that day. Thank goodness!

We alternatively run our dishwasher at night before we go to bed; I thank God that this was not the case as I can only imagine the potential tragedy that may have occurred. I am very angry that the quality of this product has put my family in jeopardy. This is a very expensive dishwasher, 1399.99 not including the tax. I would assume that paying more for an appliance would ensure that it would perform safely and last longer than five years.

A call to Kitchen Aid customer service to report the problem yielded little satisfaction as I was basically told "too bad". We have been informed that the repairs will not be covered under a warranty that expired 3 months ago. We had it looked at independently of the place of purchase and have been told that, in fact we will likely need to by a new one, as the damage is so great to the electrical system that the cost to repair it would be excessive, and they could not be sure it would not happen again. Normally we would have looked at buying a Kitchenaid or Whirlpool appliance but after this experience the poor quality of the product, its inability to last more than a few years and its dubious safety will have me seriously considering other brands.I hope that this is an isolated incident with this product and that it does not happen to another family who may not have the lucky ending that we did

I think its time to trash this unit before its gets too pricey and dangerous to my family and I. I will too, tell my friends and family to stay away from kitchen aid / whirlpool brands

type 577-0 was purchased exactly 3 years ago Sept 8, 2006. The same problems listed with other people on this page..door balance linkage and lanyard snapped both sides nearly broke my leg as it crashed down...very heavy. Trying to get parts--expensive shipping more than parts. Why would someone put cheap plastic part on something that will get much human activity naturally opening and closing machine to unload and load.

never has held soap or gel well either as listed by others. Tried natural soaps, liquid back to cascade etc...doesn't work and the plastic soap door sticks won't always open when run a load....why plastic in a $1800 Dishwasher? Don't get it. I know they want to make money on parts but this is ridiculous and dangerous. I am surprised the people listed have not written to their respective Attorney Generals of their states....I am going to here in AZ.

I bought two high end Kitchenaid superba dishwashers for our new house 5 years ago. I have had nothing but problems with them ever since. 3 months after installation we had to have both motors replaced. The clips that hold the upper drawer in the higher position broke after a year, and the spinning water dispenser on the top fell off on one of them. They have leaked many times, and my dishes never come out clean. I have to prewash them if I don't want the glasses to come out with grunge all over the insides (very embarrassing when you offer a guest a drink and have to check all the glasses to find a clean one) It took us 4 months and many broken glasses to figure out how to fill the top glass drawers so that nothing got broken.

And just this week I got a nice scrape right down my shin when the spring on the door broke and the door fell open. We have custom wood panels on the front and we paid a lot of money for the two duds, so we have been reluctant to buy new ones. We live in the country and have hard water, but we have always lived in areas with hard water and have had many different dishwashers that have cleaned the dishes with no problem (we had a maytag one that lasted 10 years with hard water and cleaned the dishes perfectly)

I see that I'm not the only one with the problem! It still works but everytime I open the door, it squeaks and I have to lower the door down so it doesn't crash. I'm just waiting for one of the other problems to arise then I'm definitely changing it to the Bosch I originally wanted. From all these comments I've read, I'm never going to order a KitchenAid appliance again.

My dishwasher door has become extremely dangerous. I have 4 small kids and pets, the door will just come unlatched and crash down with such force that it would seriously hurt someone. My dishwasher is elevated about 12 inches off the floor which makes it even more dangerous and it has cabinet facing on it that makes it very heavy. We have repaired the pully's 3 times since 2007, ordering new ones or putting them back on after they popped off. This last time they broke, the door crashed down while the dishwasher was running and the entire right side of the seal at the bottom broke off. This problem needs to be addressed by Kitchen Aid.

I purchased the KitchenAid Dishwasher #KUD102FRSSO for my new home 10/06. The door has been creaking, so I used some WD-40 thinking it was a dry hinge. However, yesterday the door came open with a fury and was so heavy it almmost took off my external fixator device on my right broken arm! It came falling to the end of it's hinge. It has no resistance to the open movement. I see now on the numerous complaints that this is a common malfunction of this model. It doesn't sound to hopeful that Kitchenaid will be of any assistance at this point but I am going to try to figure it out.

I purchased KitchenAid Dishwasher KUDP021RBL3 on July 2007. After less than 2 years, the switch lights started blinking. For a little while, the machine still worked but now it stops working. I checked online and there seems to be a lot of complaints about the electrical shorts on the control panel for their dishwashers. I rarely use the machine. I may have used it for 12 or 13 times over the 2 years period. I called the warranty help line but they refused to fix the machine under warranty. This is the first time I'm paying extra to get a brand name like KitchenAid. I understand that 1 year warranty has expired but I never expected their product to crap out this quickly. I also read quite a bit of complaints about their dishwashers on the net. So, buyer be warn. You are not getting what you paid for.

I thought I had bought the Lemons. I have had problems with all 4 of my Kitchenaid appliances which I bought in 2004. Most recently on Thursday my Dishwasher Door KUDP01FLSS1 came crashing down when I opened the door to unload the dishes. Thankfully I was infront of the door to stop it from rocketing down rather than my dog. If luke were in front of it, he would have been a gonner!

This dishwasher has caused me nothing but grief. I've had it serviced a total of 7 times. I've had the fuse replaced 5 times and the control pad replaced 2 twice. The last fuse replacement and control pad replacement was in January 2009. About a month ago the Normal cycle stopped working and I can only run on Heavy Light or Rinse. This is typically what happens before the fuse or control pad needs to be replaced. There must also be somthing wrong with the water temperature, because I can only get warm at best, even with the High Temp. Scrub activated.

My Oven KESC308LSS0 bought at the same time has not worked for about 2 years. (Thankfully I don't use the oven only the cook top). One day the Oven Heating Element quit working. I've had a Local Service company in trying to fix it thinking it was a fuse, but after 3 fuse replacements they couldn't figure out what the problem was even with the KitchenAid Technical support team on the phone. They started removing pieces and parts and thought it might be something called a Harness. Told me the were going to order it. when I called back two months later after not hearing from them, I decided enough. this is a service issue but the oven quitting on me is definately a product issue.

Additionally the Black Molding around the cooktop has rusted away. I don't think this sould have happened with light cleaning of the stove after use. My MicroWave-Convection unit over the stove still works, but with a loud noise when the inner element is rotating. The noice goes away after 4 minutes of continual use.

Lastly, my KitchenAid refridgerator freezer started suffering from ICE Build up in the freezer. The service company charged me for a visit and replaced the rubber seal. Two weeks after it was replaced, the ice buildup, although not as much, started to appear again. I have a couple thousand dollars worth of service calls and replacement parts. I now have to replace the dishwasher and oven ( which will not be with KitchenAid Products) and will eventually have to replace the microwave and refridge. so that I have matching appliances.

I had my dishwasher repaired for free by contacting Whirlpool Corp.(Kitchenaid parent co.)safety department. 866-640-7146

I have had my dishwasher and trash compactor for two months. The dishwasher died after using it no more than 10 times and my trash compactor shakes violently after trying to use it. I am so upset over all of it as I have always had great products from Kitchenaide, and these are terrible.

We purchased Kitchenaid dishwasher, model KUDSO2FRWH, Oct.2005. Last week the mechanism and/or spring that controls the door hinge made a loud noise and the door came crashing down and just missed my leg. I am grateful that my grandchildren were not here at that time. I contacted the manufacturer and was told the warranty has expired and we would have to incur the cost to repair the door.

After reading the same complaints that we have, I believe the company should be responsible and replace or repair the dishwasher. The plastic mechanism that is used to control the door, which is very heavy, was not disclosed at the time time of purchase. I understand that other manufacturers use metal/steel pulleys on their dishwasher doors. Why didn't Kitchenaid do the same? They are suppose to be a reputable manufacturer that stands behind their product!

I then asked about a recall after reading numerous complaints about the very same thing happening to many consumers, like myself. I was told no such problem had been reported according to their records. I think the power of the Internet has empowered consumers and it would be a mistake to ignore the online forums.

Model: KUDIO2FRBLO

I am a single mom and i can"t be paying for service calls all the time. I bought a kitchenaid because i thought they were a good brand. I had a Bosch on hold and changed my mind at the last minute. One of the biggest mistakes I have made in buying all my appliances throughout the past years. All my friends have Bosch or Miele. I try to buy North American to support our businesses but I will think twice next time.

We have had the Kitchen Aid dishwasher for two years. Six months ago the door hinge broke causing damage to my wife's wrist as she tried to catch the falling door. Based on my research, this is a know design defect. Given the number of complaints on line, I am wondering if there wouldn't be a lawyer interested in helping us all file a class action suit. So much for buying American. We're ready to invest in a Bocsh.

KitchenAid Dishwasher (KUDS01FLSS0) same story as others on this page the nylon cord holding the door hinge broke, for a second time. Thanks to the information here I will 1) request a refund from Kitchenaid for expenses for first repair, and 2) buy a different brand washer, rather than spend another $250 to have it repaired

We purchased a new SS Kitchen Aid dishwasher and have horrible problems with the FINISH gel pacs and tablet detergent not disolving. We have turned up the water temp, run it on super hot, run the water for several minutes BEFORE turning the dishwasher on and it still does not dissolve. I have to run the dishwasher 4 times and then there is such a bad film on all the dishes and silverware that I have to use GLISTEN to clean it up...then I have to hand soak and wash the silverware as you can't use GLiSTEN on silverware...we are very disapointed with this dishwasher and with the FINISH dishwasher gel pacs and tablets...we are at our witts end about what to do...

I am going to follow-up with Kitchenaid, but it doesn't sound like they will do anything to resolve the problem. This is a design failure and the cables are metal on other dishwashers. Unfortunately, Kitchenaid does not recommend replacing the cables w/ metal types, claiming they will not work (according to our repair company who actually looked up the Maytag wire cables and called Kitchenaid to ask the question). Either Kitchenaid needs to find metal cables that can be used, or pay to replace dishwashers with one's better designed. I'm NEVER buying a Kitchenaid again - here we come Bosch!!!

We purchased a 'top of the line' Kitchenaid dishwasher for our newly constructed home. 15 months old, the motor quit. They warranty the motor, but the labor will be $180.00. Labor is only 1 year. How can this be a quality product ??

Our Kitchen-Aid dishwasher purchased in 2004 is leaving scary looking film and particles all over our dishes. I've tried running the hot water longer, changing soaps, vinegar, etc to no avail. I called Kitchen-Aid who sent out their service company, paid them $128 for basically doing nothing except try to sell me an extended warranty.

I have always owned Kitchen Aid appliances; had a dishwasher for about 20 years and not one problem, so in 2005 when we were remodeling our house we went to the local appliance store and purchased the all new Kitchen Aid appliances...dishwasher KUDS01FL556, refrigerator, microwave over, warming drawer and oven, fortunately, we did not purchase a Kitchen Aid range!

We nave had nothing but trouble with the mircrowave, refirgerator, and dishwaster. We too have had an issue with the dishwasher door as it came crashing down and injurged my leg. The motor on the microwave had to be replaced, our ice machine in the regierator went out within 6 months, but the topper is our dishwasher. We have had to have 4 service calls on it and yesterday it went out again! The control panel keeps going out. When we have the techicians come out,then they don't have the parts, when the parts come in a different technician comes out and disagrees with the diagnosis of the first technician. It is ridculous! We also have issues with the filmy, streaky glasses in our dishwasher...I thought it was how I was loading it, etc.

We thought we were buying a great product, but something is seriously wrong with Kitchen Aid products and quality. Just say NO to Kitchen Aid and don't buy any of their products!!!!!

I purchased a Kitchenaid dishwasher in 1903 at a cost of $887. Since then, the link door balance, a poorly designed part made from a piece of string with pieces of plastic at both ends of the string, has failed three times. When the link door balance fails, the door of the dishwasher comes crashing down and can cause an accident. In my cas, the door scraped my leg. There are dozens of complaints about the same part failing. I called Kitchenaid today and the person I spoke with, Jennifer, was absolutely no help. After a very long cnversation, she offered to send me the replacement parts but I would be charged for them. I mentioned several times that this was a poorly designed part and that there were dozens of complaints about the same failure. It is clear to me that Kitchenaid is ignoring the problem. The part has not been redesigned so it will fail again. It's a time bomb waiting to explode. I am surprised that there is not a class action suit initiated against Kitchenaid.

We purchased our Kitchen Aid dishwasher model number KUD101FLSS in April of 2004. Since that time we have had no less than 15 service calls on the appliance. We are now at wits end, the digital panel was replaced in April of this year and today has decided that it requires replacing a second time. Kitchen Aid's customer service team is absolutely useless, the only thing they are anxious to do is to get off the telephone without having to schedule an appointment.

Whatever happened to quality products and quality customer service?? I wonder if the CEO of Kitchen Aid reads these emails of dissatisfaction, do you think he's embarrassed or better yet has a conscience??

It would be interesting if everyone on this website joined together and filed suit for delivering inferior products.

"NEVER" again will I buy a Kitchen Aid appliance.

The door on my 4 yr old Kitchenaid built-in dishwasher broke the other day. The door came crashing down injuring my wife's leg. It was very scary as the broken parts act to counter-lever the weight of the door, making it seem less heavy. When it broke, there was a loud bang and the door slammed open with a surprising amount of force. I was able to "mickey mouse" it together, but I don't think it will last long.

My parents with the same Kithenaid model have had this happen twice to their dishwasher.

The broken parts are made of poorly designed plastic and string. This is clearly a design flaw, with the potential of a serious injury.

Our KitchenAid dishwasher model KUDSOIFSSI is about 5 years old. I will never buy another KitchenAid. The door cables broke in January 2008 and have just broken again. That's a $250 repair bill each time. The pump had to be replaced 2 years ago and and the door latch failed. My advice to anyone considering a KitchenAid dishwasher is to buy a Bosch. I'm going to cut my losses and do just that.

purchased a SS kitchen aid, high dollor dishwasher ~18 months ago. We have tried every detergent on the market. NOTHING desolves. The service tech says to turn the water heater up. It is set on 120. The dept of energy states a washer that has the optional heater should be set on 110.I set, as an experiment we set @130 and it still does not desolve the detergent.

I just called the Kitchen Aid 800 number since I also had my dishwasher door come crashing down twice in 6 yrs. The dishwasher now does not even work. I was told repeatedly by the person who answers the phone that they have never had a single complaint about their doors crashing down. They are completely unaware of such a problem. I am the first person to ever complain. This company has lost all credibility. They deserve a major lawsuit!!!

Our Kitchen Aid dishwasher is about 5 years old. The door has come crashing down twice scraping my leg seriously. It could seriously injure a young child. The entire dishwasher has now stopped working.

I purchased a Kitchen Aid Dishwasher, which I really love. Only one problem, the cord holding the door has broken 3 times, falling to the floor and hitting one of us each time. Each time my husband has fixed it.

We've had our Kitchenaid dishwasher for almost 3 years now. A very expensive stainless steel model, touch panel across the top. Out of desperation and frustration I went online to find out why my dishes began to have food particles cooked inside the mugs and bowls. The glasses were all streaky. I phoned customer service and they were useless. I found this site and was in shock at how many complaints there are, however now I know I'm not losing my mind.

It's been a couple of months but I thought I would post what I did that seems to have fixed the problems with the cooked on food and residue on glassware. I experimented with detergents, rinseaid, water temp, and here's what I've come up with. First, I turned up our hotwater heater to almost high. I run the water at the faucet on HOT for a minute and continue while I begin the machine. I only use heavy pot/pans cycle for everything. For two weeks I used about 1/4 cup of bakingsoda dumped into the bottom of the machine. I also added a little vinegar to the rinse aid. (We must have harder water than the machine can handle) I use turbo jet dry rinse aid. Finish Electrosol tabs with red ball is the only detergent that works so far. Sometimes I throw an extra one in to the bottom of the machine. Even the Electrosol powder or liquid gel doesn't work as well. I hope that helps. I don't know how much crap I'm ingesting from having all the rinse aid dried onto the dishes, but they are clean, clear, shiny and beautiful!!

My machine is making a very loud grating noise during some loads, and I'm waiting for the door to fall, the heating element to stop working and water to begin leaking, but until then, I'll limp it along. Trust me, after reading all your comments, when it finally breaks down, I won't be calling the repairman, it will be taken to the dump!

We purchased the Kitchen Aid oven in 2005 for over $1600.00 from Yale appliances. Today (May 2009), I've used he self cleaning mode for the 1st time and after 2 hrs, the oven stopped working and I couldn't open the oven door.

We purchased a Kitchenaid dishwasher model KUDP02FRSS1 in March 2006 as part of a house remodel. The dishwasher was installed at the end of a run of cabinets. After about 6 months of use we noticed a small water circle forming on the side of our cabinet. After several repair calls Kitchenaid could not fix the problem so they exchanged the dishwasher.

We now have a KUDS03FTSS1 with the same problem. This is a design flaw. I believe that if other owners of this model pulled their dishwashers out after the cycle finishes they would find a build up of water on the left side of the dishwasher. If your dishwasher is not on the end of a run of cabinets you would not be able to see the damage being done. I think this model should be recalled.

I have tried using different rinse agents, I have tried several "rinse only" cycles, different detergents, etc. to no avail. When are we all going to get what is coming to us? I, for one, would love to make this as public as possible to save many other potential KITCHENAID appliance buyers from making the same mistake that we have all made. Thank you for this forum.

I purchased a KitchenAid KUDS01WH6 in 2005 and it, like many others, now leaves a slimy film on everything. I've tried lots of different rinse aids, I use the hottest water possible and nothing helps. I am going to replace the heating element as Joe did and see if that works. If not, I'll have to buy a new washer because my dishes look TERRIBLE! I'll let you know what happens. BOO KitchenAid!!

My KitchenAid microwave hood combination turns on repeatedly by itself (Model # KHMS155LSS-3, purchased 12/10/05). It will go into a 3 minute heating mode on it's own, and repeat the cycle when it is done. The only way to stop it is to unplug it. It took months to get KitchenAid to acknowledge the problem, even though there are many internet postings on this same subject, and they have undoubtedly had many complaints.

Now, a month after the control board and switches were replaced, the problem has started again. KitchenAid has refused requests for a recall and to send out warning letters to owners of this model microwave. This is a serious safety hazzard, and it is unnacceptable that any appliance should ever be able to turn on by itself.

5-20-09 Technician came and called engineer and he told him to replace the wiring harness. There will be a wait of 2 weeks for the part.

I called KItchenAid again with all the information on service calls and all she could offer was extension of the warranty of 12 months. What good is an extension on 8 month old appliance that has stopped working 4 times.

The dishes have always had a cloudy film on them when it is functioning. If I have company coming I have to wash the dishes by hand so they look clean.

I experienced the same KitchenAid Dishwasher KUDS01FLSS6 issue as many others. The door hinge cord/spring mechanism snapped and the heavy door came falling down onto my legs. Fortunately no one was injured, but because of the weight of the door, it is very dangerous, especially with three children that I have taught to put their own dishes in the dishwasher.

I was just searching the internet to see if KitchenAid has issued a recall on the KUDP02FRA80 and I found this website. And like many of you, my dishwasher hinges broke as well-slamming in my shin leaving a dent in my bone. My 12 year old severely bruised his led and I;m praying my 4 year old never opens the door. This is a SERIOUS defect and I am calling KitchenAid tomorrow. I bought this expensive stainless-steel appliance in 2006 because I was told KitchenAid offered quality products. Buyer Beware--DO NOT PURCHASE THIS MODEL!!!

For reasons unknown to me, my Model #KUDS01FLSS6 dishwasher, purchased in 2005, keeps popping open during cycles. I've had the hasp replaced to no avail. It doesn't seem to have anything to do with the hasp. It's random and sometimes doesn't happen at all and sometimes happens 10X or more during a cycle. I wish I knew what to do short of ditching it and getting a new one.

The springs on my Kitchen aid dishwasher KUD101FLSS6 broke and the door came down very hard and hit the side of my leg leaving a bruise. I bought the dishwasher May, 2005.

We had a problem with our Kitchen Aid dishwasher that we had brought in December 2008. I called the company in March 2009 to tell them that the lights on the control panel of the dishwasher were flashing and that the dishwasher had stopped working. The company booked a service call. On the day of the service call, the technician checked the dishwasher and said that he had to replace a part. The technician told us that he would have to order the part from US and that the company would call us to book another service call once the part arrives in canada. After two weeks, we called the company and booked another service call, since no one from the company had contacted us. On the day of the second service call, the technician said that he had the wrong part and that he would have to order the right part again from the US and that it would take another week to arrive.

After waiting two weeks, I called up the company two times in the next two weeks and they said that the part had still not arrived. I called up the store where I brought the appliance from, the store manager talked to the company and booked another service call. I took my day off from work, but no one showed up. I called the company again and they had no previous record of me calling them. On May 4/09, I get a call the compnay again and they told me that they ordered the wrong part again and that I would have to wait for another 3 weeks before booking another service call.

I just want to return this product and get another dishwasher from a different company because I just cannot take this anymore. Any help would be much appreciated!

Similar to other complaints Ive read, while running our KitchenAid dishwasher (Model KUDP01FL) white smoke emanated from the around the front panel, so we turned it off. In this case the electronic control board inside the door was charred and two connectors partially melted. KitchenAid agreed to replace the control board, but nothing else is covered.

Connectors are part of a harness that will cost >$70 from alternative parts supplier. I would obviously be out a few hundred $$ if I had to also pay for labor from a service contractor. From reading the various complaints about charred/smoking control boards, I (as an engineer) believe that the design of the control board is marginal or components are marginal/defective. Unfortunately it would take significant effort to investigate or reverse-engineer the design in order to quantify the design margins, understand the reliability of the parts, and pinpoint the root cause of the failure. The company or subcontractor engineers who designed this board must by now know there is a problem and have some idea of the root cause, but that information is unlikely to reach consumer advocates for legal/financial reasons. I am just doing my civic duty by formally submitting my complaint

Probably $100 in parts, maybe 6 hours of my time. Potential consequences related to fire could have been severe but we were around to shut it off.

We bought a KitchenAid dishwasher Mod.KUD1021RWHO. It was purchased 12/01/09. The motor "burned up" mid April 09. Naturally it was just out of warranty. I spent 30 years as an R&D Engineer, developing inumerous products. Utilizing tests, such as "wear dpreciation". Determining life span of a particular equipment. Loss of alot of free time hand washing dishes. $100.00 for a electronic control board

I purchased a Kitchenaid KUDS01FLWH2 dishwasher in 2004. Now it no longer cleans good and leaves a slimey film on the dishes. Practically have to re-wash by hand. Just recently the spring broke on the door and the heavy door now falls to the floor. This is so dangerous. Thank goodness it did not fall on my child. This door malfuntion also happen on my Kitchenaid built-in microwave. I'm very disappointed considering the price I paid for these appliances.

My Kitchenaid dishwasher is also a lemon! The horrible film and food left on everything continues to worsen despite using hot water and some white vinegar washes as recommended by the company. I've tried every brand of additive to no avail. I'm so sorry I chose to upgrade my dishwasher. The heavy door is a nightmare.

Just a matter of time before door hinges give out, it sounds like.

I have been beating my head against the wall as to why my Kitchenaid Stainless dishwasher was leaving a white film on the dishes. I disassembled the bottom end, vacuumed out the crud that got by the screen, made sure the water was getting to all points. and was draing correctly. I tried rinse agents and chenging detergents, to no avail. I am an Process Engineer by trade, and this one had me stumped. I get Lake Michigan water, and even added a filter to the water line.

I went through a battery of tests, the last one putting in clean, hand wahsed glasses, only to have them come out cloudy. this told me that it was the dishwasre itself causing the problem. I would like to say I figured out the problem, but it was my wife who saw what I did not. I was so focused on the flushing, draining and water distribution, I missed it altogether. She said, and I quote its a chemical reaction and she was correct.

The heating element is the cause. It is made of a material from GE called Calrod, which contains magnesium oxide and Aluminum oxide. I belive that the material is defective, and breaking down from a combination of the PH of the soap, and an electrolytic action. I replaced the element, and everything comes out spotless. remember, who solved this long elusive problem. My very smart and observant wife!

I wonder just what other materials are in this GE material? Ae there any heavy metals or carcinogens etc? Just what the heck have thusands of people been consuming?

I purchased a Kitchenaid Dishwasher (Model# KUDIO1IL) in 2004, to replace the low-end unit which came with our house. My initial purchase HAD been a Bosch (which came highly recommended). The new Bosch left grit and residue on my dishes from day one. Had a repair guy come out twice, he couldn't find a problem, but was amazed that I'd be having a problem with that brand. After a month, I re-researched brands and decided to replace it with the Kitchenaid. The Kitchenaid worked fairly well for about 3 years. (I say 'fairly' because I had to make sure the dishes were placed just so, not too close together, etc.) After 3 years or so, 'cleaned' dishes would sometimes have a residue on them (mainly in the top rack).

Now, just this week, none of the dishes in the top rack are getting clean, and I've found the water isn't reaching the inside of the cups and bowls at all. I've checked the holes in the arm, etc. and they are not blocked. I was hoping to find an answer online and came across this site. How discouraging to read the problems people are having with this brand. For all the hours I spend researching different brands, I probably would have done better to draw one out of a hat. The best dishwasher we've ever had was a Maytag stainless that we left with our previous home. We didn't want to spend the extra $200 or so at the time, though. In retrospect, it would definitely have been worth it.

None yet, except energy/water, as I frequently have to run the wash cycle a second time. Guess I've been lucky so far, from what I'm reading here.

Purchased an extended warranty for my KitchenAid KUDP02IRBT0. The unit was purchased new in Feb. 2007. One year and 3 months later, the unit stopped cleaning dishes and soap remained in the dishwasher undesolved. Ten repairs later by three different authorized repairmen (changed motor, circuit board, water fill valve, water fill shut-off, and many other parts) the unit still does not desolve the soap. I tried liquid soap, powder soap, tablets. The water temperature is over 150 degrees. The water is run before the dishwasher is started and smoke comes out of the faucet.

Now, over 10 months later still no resolution. I want to exercise the lemon law but apparently the same part must fail three times! Nobody is able to fix it and I am without a washer. I will have no choice but to take them to small claims unless they resolve this claim and will also be informing the AG Office and Missouri's Department of Insurance, Financial, and Professional Registration. The extended warranty division of KitchenAid will not let customer speak with the Administrative office directly and take your information down for a call back in 3 to 5 business days. What horrible support and poor customer service. I will never buy another KitchenAid or Whirlpool.

My dishwasher has been out of commission for 10 months without resolution and cost over $900 (maybe a bit more).

We have model #KUDS24SE Dishwasher. The racks, both upper and lower are rusting at the joints. To replace is an outrageous price. $120 for lower $130 for upper plus tax, plus shipping. Since we have owned the product for more than 5 years we are stuck. I looked on eBay, no luck. For a few hundred more we can buy a new dishwasher. It won't be Kitchen Aid or its owner Whirlpool especially after reading about all the door problems. Kitchen Aid use to be a good product.

Rust causes staining on dishes that cannot be removed.

Purchased Kitchen Aide dishwasher, model number KUDPO1FLSS, in January '05. About 6 months ago, one nylon cord holding door up broke. I scheduled appt. for fix still under warranty and while waiting for part, the other cord broke. Both were fixed under warranty; however, the door's falling apparently compromised the very heavy stainless steel door panel and the screws that hold it are all stripping out now. It is being held by two screws at the top and is obviously a safety hazard--soon it will come off. I was told by the repairman that I would not be covered under warranty for that because it is cosmetic. The door hinges (nylon and plastic) are obviously design flaws and should be recalled. Unfortunately for me, my door panel has been affected by this flaw or perhaps the door panel is also faulty on its own and will probably result in my trashing this dishwasher.

decided to buy a high end Kitchenaid dishwasher, about a $1200.00 model and have had nothing but dirty dishes since, failed control board at random it wont start, sometimes takes a day. No reading so many other complaints I am amazed. I am starting a class action.case

As I have come to learn through the extensive complaints on this Kitchenaid Dishwasher...it's a common problem that is MANUFACTURE DEFECT. We have only had our expensive dishwasher for 3 years and bought it due to the many features (cabinet panel front, stainless steel interior, supposed top of the line product). There's only my husband and I and we are both gone most to of the time, so it's under-used.

One day recently I went to put a cup in the dishwasher and the door fell very hard and heavy suddenly on my leg. I'm thankful it wasn't my grandchildren who could have been seriously injured. It's obvious that Kitchenaid has chosen to ignore the vast amount of complaints when they should take responsibily for this defect. I will NEVER by another Kitchenaid product and will spread the word. We will look for an ethical repair company to deal with this and replace when needed with another companies appliance.

But now it is broken again. Seems it is the fill valve. I've had it with this costly junk. I reviewed diswashers on the internet and will be heading up to sears for one reviewed well in consurmer reports. Should have read up on this before I bought.

2 year old $800 dollar machine pump motor is making so much noise (almost over night) I am going out to buy new Bosch. Thanks for the heads up on the door, I'm sure it's just a matter of days until my door hits the kids.

I have had to have service on my KitchenAid Dishwasher three times, and it is only 4 years old! The last time resulted in the dishwasher catching on fire! And KitchenAid will not replace the appliance, only continue to repair it. My perusal of the Consumer Affairs website indicates this problem with many other KitchenAid dishwasher owners. This appears to be a safety issue, and KitchenAid/Whirlpool should be refunding each of us.

mod.KUDI01FLSS6 ser.FS1726593 I just talked to Kitchenaid service and got the same run-around that is recorded by hundreds of individuals on this site. When the machine was just out of warranty the door came crashing down and gave me a sizable scrape on my shin.It broke because of a poorly designed and totally inadaquate plastic part,

I repaired it myself with a heavier piece of nylon cord, now, two years later the washer is not cleaning properly, it does not utilize all the soap from the dispenser (leaves globs of soap in the bottom of the machine)and leaves a film on everything, which we then have to hand wash. We replaced an old but perfectly operating Kitchenaid dishwasher with the new stainless steel (and very expensive)model as part of a kitchen redo.

After spending several hours reading virtually the same complaints over and over there should be a way to hold Kitchenaid and their parent company responsible. As a group mybe somebody will listen, as individuals we are ignored. A query to Kitchenaid by an organization such as yours or ultimately the possibility of a class action lawsuit might bring a response. onfortunately kitchenaid is selling on a past reputation, not their current products.

I built my home in 2006 and purchased a new Kitchenaid dishwasher. I purchased it because of the options and the fact that I could have a panel match my cabinets applied to the front. I have noticed that it did not seem to clean as well as my previous dishwasher, so I make sure I rinse my dishes. I also have noticed a smelly odor at times after it has run so I will run it on high heat settings and sometimes run it empty and spray the inside with antibacteria spray before I run it.

Just tonight the door came crashing down when my 77 yr old mother opened it to put a dish in it. I have 2 9yr old children and am concerned for their safety if they try to put something in the dishwasher. So I looked up on the net to see if there was an easy fix for this and low and behold I found this site and found out these are common issues with this product. I paid about $800 for this dishwasher and it is only 2 1/2 yrs old.

I am concerned about the safety issues and aslo the hygiene issues after reading that so many others have reported the same problems. I will call Kitchenaid tomorrow and report what they say. Bit I have a feeling this is going to be a problem after all the other complaints I have read.

KitchenAid built in dishwasher, model number KUDSO1FLSS. Door suddenly fell open hard as it was being opened, bruising my leg and skinning my knuckles.It appears the hinges are broken.

I am now afraid that if I use the dishwasher the door will actually fall off the next time it is opened and cause more serious injury.

The door springs broke on our rarely used 3 year old Kitchenaid dishwasher, model #KUDP01FLSS6. The door came crashing down with great force and could easily have caused injury. Seems many of us are having too many problems with these units.

I will try to self-repair the unit today, ordering required replacement parts online.

After less than 4 years of use, the bearings in the motor of our Kitchen Aid dishwasher (mode KUDI01IL WH6)have worn out. Sadly, now, I see that this is not an isolated incident. We were even recommended by our appliance repair man that a good brand to buy when we built is Kitchen Aid. For a company that is, or has been, respected for a good product - I would have hoped that they would offer some compensation to consumers that come up against a known issue. It's sure discouraging to be buying another dishwasher this soon! I always rinse my dishes, and it's just the 2 of us, so it has been run generally maybe 3 times a week! Not much use for the $$ invested!

I wish I had found this site before wasting my money on an expensive stainless steel Kitchen Aid dishwasher, model KUDS01DJ. I bought it when I remodeled the kitchen and, like many of you, thought that paying for a top-of-the-line product would be worth it. man, was I wrong. This dishwasher has never cleaned as well as any of my old, cheap GE brands. Loose food particles are always left in the dishes and I too get a film build up over time. The pump motor just died so I went on line to find the part. Now I will just trash this piece of junk. I will check other websites and consumer reports before buying the next unit. It will never be a Kitchen Aid/Whirlpool product.

Sears said the motor was gone and to repair would be over $400.00. The new motor was over $200. and would be covered for only 90 days.This dishwasher was purchased in 2005, I have a water softener sysem and I clean the dishes before washing. It cleaned the dishes very nicely but I'm not happy the motor went already. Model kudIo1TLBl5

We bought this house January 4, 2007, it came equipped with all KitchenAid Appliances, first the over the range Microwave could not cope with the steam from boiling water on the range and it died. It was replaced as we at the time had insurance for the appliances that came with the house.

Several months later I started noticing a white residue on the walls of the dishwasher which continually got worse and then the dishes were not coming out totally clean. I always rinse the dishes very well and some were worse, not all,when they came out of the washer. As well there is soap residue in the dispenser at the end of the cycle.

I have tried what the manual advised, several vinegar rinses, running the hot water prior to use and using the high temp scrub. I have used different dish soaps. Non of these things have worked and the build-up is so bad that it is caked and can be chipped off in places such as the upper rack blade. If any of this residue is left on the dishes it cannot possibly be good for ones health. I often then rinse the dishes again after they come out of the dishwasher. So much for water conservation. As well as for conserving electricity, this washer runs 1 1/2 to 2 hours.

I was giving some thought to a water softener for the hot water but after reading all the comments on this site I am not sure that would help. We will be buying a new dishwasher and it will not be KitchenAid nor any product connected with them. Pity, they used to be wonderful.

Kitchen Aid Dishwasher Model #KUD101FLSS6 was purchased in 2004 when we built our home. We purchased a Kitchen Aid because we thought it was a reliable machine. We were wrong. We now have a dishwasher that requires its motor to be replaced at a estimated cost of $450 and the door hinges have broken which allows the door to fall when opened. This is very dangerous.

Our KitchenAid dishwasher is less than 3 years old and used solely by responsible adults. Recently the door's springs broke and, therefore, falls to the ground unless supported. As I can see from all the complaints about the door, this is a wide-spread problem that KitchenAid is failing to address. I just called to complain and they want to charge $81 plus tax just for a service man to come in and diagnose the problem. That is for 15 minutes, and it's additional for the extra time it might take him to diagnose the issue.

I encourage everyone with this problem to contact their local media, so that KitchenAid will take notice and we don't have to incur the expense of an obvious manufacturer's default.

I purchased a Kitchenaid dishwasher two years ago. Recently it has not been getting the dishes clean. Today the door fell down really hard and almost injured me. I am glad I read all the reviews of Kitchenaid dishwashers with the same door hinge problem. I am going to call them today to report this problem.

begrudgingly to tape it to the door while we waited for the part to come in.

It took almost 4 weeks for it to arrive. The two guys showed up and opened the box and the control panel was BLACK! They retaped the panel and said they would call me when the white one showed up. About 2 days later they
called to tell me that KA only makes the black part.

I actually went on line to see if this was true--it is!

I have to buy a new dishwasher because everything in
my kitchen in white and black would stick out like

a sore thumb. It never should have fallen off! I have GE dishwashers in the past and they have been great. This dishwasher costs too much for this to happen.

We have the KitchenAid dishwasher # KUDS01FLSS1 and have had nothing but problems with it. So far we have replaced the heating element, control panel, door controls, and the pump. It STILL doesn't work, and we are getting no response from Whirlpool. Besides a dishwasher that still doesn't work we have spent about $500 in repairs.

I purchased a high end Kitchenaid stainless dishwasher in Feb 2006 the model #KUDS02FRSS1. Now I am having a ton of problems with this dishwasher, not only is the control panel broken, before this my dishes were not as clean as they should be. I no longer have warranty on this product so now I am stuck with a dishwasher that will cost a fortune to repair. I tried calling Kitchenaid, but they were of no help to me. This company should be cracked down on for all the complaints they have on them. As I read through all the complaints everyone seem to be going thru the same problems, I can't believe I fell into this trap. The door on my dishwasher is alos lose which means its just a matter of time before that out. Please if anyone can help in this situation let me know.

I purchased a high-end, stainless steel KitchenAid dishwasher (KUDP01FLSS3)in 2004. In 2007 the cables holding the door snapped, and I had them replaced for $210. Yesterday, the replacements snapped after 18 months of easy use, and now it will cost $250 to repair. I will now have invested over $450 in 4.5 years on this $1200 dishwasher. I will never buy KitchenAid again. Is anyone aware of a class action or other legal action against KitchenAid on this or similar issues?

If you are having issues with your Kitchenaid dishwasher leaving a white film on your dishes and etching the glass, your heater element is the culprit. A new heater element is available for the dishwasher along with an upgraded electronics board for $55. If you pull out the bottom tray and run your finger along the heating element, when it is cool of course, a white residue will be left behind on your finger. If any of the element is cracked or frayed, the element is not working thus not heating the water thus not getting your water hot enough. If you should have any questions as this is about a 30 minute job.

We bought a stainless steel dishwasher (model KUDS02FRSSO) when remodeling our kitchen. It worked pretty good for about a year or so. Then the control panel on the top started flashing randomly. The unit wouldn't work. We had a new control panel installed (it was under warranty but still cost $150 for the labor.) 6 months later, the control panel started flashing randomly again.

We called and got another one installed (another $150). Now 6 months later, the control panel needs to be replaced AGAIN. I called Kitchenaid to ask if there was anything they could do (replace the unit etc.) since we are spending $150 every six months to keep it going. They said they would give us a 15% rebate if we bought another Kitchenaid dishwasher. No Thanks! My husband now calls the dishwasher 'our very expensive drying rack.'

Purchased dishwasher in 2003 - Top of the line. 1) Shortly after purchase, it leaked all over our new hardwood floor. Repairman had to put in new seal (it was on backorder as they had replaced so many seals in this product). I later found out that the same thing had happened to two of my friends who had purchased this dishwasher 2) It did not get our dishes clean.

Repairman advised that we use double the amount of soap, use the expensive brand of dish soap, run water until hot before starting the dishwasher and pre-rinse the dishes. (So much for it's energy efficiency!) 3) The control panel covering now is broken (control panel still works). In order to replace it, I'm told I have to buy a new control panel $80.00 (& pay to have it installed. ) NEVER will I buy this brand again!

Frustration! Please warn other consumers against this product. It should not be sold! It is defective.

Purchased dishwasher in 2003 - Top of the line. 1) Shortly after purchase, it leaked all over our new hardwood floor. Repairman had to put in new seal (it was on backorder as they had replaced so many seals in this product). I later found out that the same thing had happened to two of my friends who had purchased this dishwasher)2) It did not get our dishes clean. Repairman advised that we use double the amount of soap, use the expensive brand of dish soap, run water until hot before starting the dishwasher and pre-rinse the dishes. (So much for it's energy efficiency!) 3) The control panel covering now is broken (control panel still works). In order to replace it, I'm told I have to buy a new control panel $80.00 (& pay to have it installed. ) NEVER will I buy this brand again!

Kitchenaid Model KUDP02FR550. My advice is don't buy Kitchenaid and if you do, get an extended warranty because you'll need it. This is the ongoing history: 10/04: purchased for $1200. 5/05: Not cleaning, etched glasses, white residue. Main Pump and valve replaced. 8/05: Problems continue until unit entirely replaced. 5/22/06:Control panel failed and replaced. 3/3/08:Control panel failed and replaced.

11/4/08:Control panel failed and replaced. 1/28/09:Control panel failed and waiting for replacement. I think that water gets into the control panel causing a short circuit, which is a fire hazard. From what I've read here, I'm not sure which will happen first: it catches fire and burns down the house or the door hinge breaks and the door crushes somebody.

I bought matching KitchenAid appliances when my husband and I bought our home six years ago and have now had to repair the doors on both the dishwasher and microwave twice. The hinge/spring on the doors doesn't seem to be strong enough to support the extremely heavy doors. These were supposedly high-end appliances, which had an equally high-end price.

Since I have young children at home, I am obligated to have these doors repaired in order to prevent any serious injury. Unfortunately, the company the KithenAid referred me to for the repairs the second time charged an exhorbitant price. KitchenAid denied it had any history of problems with their doors, but now reading this site, I can tell that's not true.

we have the kitchenaid stainless inside outside superba dishwasher, bought not too many years ago. It was around $1k. repaired the door system twice on my own its a flawed design. now the pump froze up, its been loud for 1 yr. it always has a white film inside on dishes, never had issue with GE unit. this unit really is not that old, and only 2 in the household never never buy a kitchenaid product. You are buying a name that represents quality of a time long ago. I am going back to GE. KUDS01FL is a piece of junk. last kithcenaid appliance ever.

I should have read the reviews prior to buying the Kitchen Aid dishwasher. It is an expensive piece of junk. Like most people say, it worked great for a year then the started the spotting, and filming of the dishes. There are food particles left on dishes as well. Lately it's been etching the plastic food containers too. I run the water until it's hot and use Jetdry. I know it's not something I'm doing or not doing because it used to work fine. The cheap on Frigidaire one we had worked better. It broke down and instead of getting it repaired, thought we'd get a really nice one. Yeah, it only looks nice. After reading these reviews, I'm waiting for the door to fall off!

We spent a $1000 on a dishwasher that doesn't work

I opened the door of my KitchenAid dishwasher and it fell to the floor bruising my leg. After reading complaints on this website I see that this is a common problem. I contacted KitchenAid customer service and they have nothing on record that this is a problem. It is the worst dishwasher I've owned in terms of cleaning. My 15 year old Whirlpool was noisy but did a great job on cleaning the dishes.

The dishwasher is out of warranty and since KitchenAid does not see a need for a recall, I will have to pay for the parts and labor cost. All they're willing to do is set up an appointment.

I purchased a brand new kitchen aid dishwasher. I installed it myself. It ran well for one year but then it started to smell and not do a clean wash Fact: I bought a new item from a well known Canadian department store who charged close to $1000. Fact: I trusted the manufacturer and store to produce a good quality product. Fact: The item does not do what it claimed to do, that is, wash dishes. Fact: The product emits a terrible dank smell. Fact; It's going to the dump and is a waste of precious resources.

I'm ticked that I wasted my money on a poorly designed product and then wasted my time installing it, and will now spend another lump of my income buying a different one which I will have to install again.

Kitchen Aid Dishwaser purchased at Sears caught fire, could have burned house down. Serious electrical fire, dishwasher would not shut off, electrocution issues. It seems, according to this website that this has happened to others. A recall is in order.

Same problem everyone is having...heavy door comes crashing down and practically kills my dog! Freaks me out, not to mention the dog, but I can live with carefully opening the door. NOW the Clean light is flashing and the dishwasher won't run. From reading other comments, there's no point in even contacting KitchenAid or bothering to have it fixed...so I guess I'm washing dishes by hand since I can't afford a new dishwasher. Maybe a government bailout for KitchenAid dishwasher owners???

heard from KitchenAid?! MADE IN CHINA?!THAT EXPLAINS IT IF TRUE.

KitchenAid dishwasher model KUDS01FLSS6...After 3-3/4 years use, the mechanism broke that allows the door to be slowly opened. At the time this breaks, the door then falls open and since the door is very heavy, it could easily have injured my toddler. My dishwasher door broke in October 2008, I had it repaired soon after, which cost me $222.96. The mechanism that broke was plastic! It seems unreasonable to use such a cheap and weak material as plastic for a heavy door!

On the internet I see many complaints of the same issue. The service man told me this will likely happen over and over again, every few years. I wrote a letter to KitchenAid who then responds and says that there is no recall and they have no knowledge of the issue! I think the company is absolutely lying, and denying that they have no knowledge of this issue. They are ignoring the issue and denying knowledge to customers. They deserve to be sued!

Then the touch panel went out.

That tells me the water valve is hanging.

We have a 5yr old kitchenaid Superba dishwasher that ran great the first year, then the handle broke. We were under a service agreement so it was fixed with no problem. The last 2 1/2 years it has not cleaned hte dishes without having service every 2 months to clean out the food screen. They keep telling us not to put things with paper labels in, to use a different soap, to use the hot water cycle, to run our hot water first...we practically wash our dishes before we put them in the dishwasher and there is never a label in there!

I wish I had read this site before buying this piece of junk. It was around $1000 and is the worst money we ever spent. I called Kitchenaid, and they suggested a different service company which would not be part of our contract. When I called, they said they would do the same thing already being done but charge us for it. I will be out dishwasher shopping this week. I will not be looking at Kitchenaid and will sure pass this on!

Bought $600. all-stainless dishwasher. After 3 years the door seal started leaking. Whirlpool's warranty covers it for 1 year. How can the seal of a top-of-the-line dishwasher leak after 3 years.

Unit is unusable without costly repair.

Dishwasher model # KUDO1FLSS6 purchased may 05. Door hinge broke came crashing down in Dec 08. Motor had to be replaced in Nov 08. Motor under warranty but still spent $145.00 on labor.

Holy Cow!! Our KitchenAid dishwasher model number KUDS01FSS1 has been amazing. What a piece of junk! We spent $900+ at Sears for a "top of the line" unit. Since then we've put $1,200+ into repairs. Broken door springs (twice), failed heater element, melted silverware basket, bad pressure switch, and now a defective motor/pump (for another $450!!). Sears Customer Support has been less than helpful. My whole family now has "dish pan hands". Is there a way to get KitchenAid to stand behind their products?

My Kitchen Aid dishwasher was purchased in December 2007 and installed in January 2008. From Day One I was ecstatically happy with it and felt I couldnt have made a better choice. It performed perfectly for approximately 10 months, and then some time in November I noticed that things were not getting clean. I read the owners manual and attempted to fix the problem:

I ran a complete wash cycle with nothing but a 2-cup container of white vinegar.

I read through all of the Owners Manual once again and found nothing there indicating that I should have been using this product every month. After finally locating the product at Wal-Mart, I ran one bottle through the machine as instructed. Things did not get better, so about a week later I ran another bottle through the machine. This stuff costs about $3.50 a bottle, an expense that seemed unreasonable, but I was willing to use it if it would solve my problem. It didnt.

On 12/27/2008 I once again called Kitchen Aid. After relating all of the above, I asked to have a service technician look at my machine. An appointment was made, and I was told that even though the machine was one day out of warranty, the warranty would be honored because of the fact that I had called earlier in the month. The Customer Service representative said that if the service technician had any issue with that he should call Kitchen Aid and be told that there would be no charge for the home visit.

During the two or three days before the technician arrived, I carefully set aside all of the uncleaned items from a washing cycle, and then did not even open the machine (in fact I taped it closed) until he arrived. I wanted to be able to show him evidence that there was definitely something wrong with the machine.

The technician who came here was from Active Appliance. As I guided him to the kitchen and was explaining why he was called, he opened the dishwasher door, took one look inside, and exclaimed Calcium!? He declared that we needed a water softener to fix the problem and started writing out a receipt. I tried to show him the items I had set aside, and he never even looked at more than one glass and kept saying Calcium!? I said it seemed unreasonable that the machine was working perfectly one day and then not working the next day. In the 23 years weve been in this house, we have had two other dishwashers and never had a problem with them. He said the motor was covered with calcium so I asked him to show mehe wouldnt do anything but kept saying Calcium!?

As he was performing his cursory check on the equipment and making out an invoice, I mentioned that I was told there would be no charge. We then had a big discussion about that because he was going to charge me $45. I told him I would call Kitchen Aid (as I was instructed to do by the Kitchen Aid Customer Service representative two days earlier), and he walked out to his truck preparing to leave. When I got someone on the phone I followed him out there, and he spoke briefly to Kitchen Aid and got into his truck and left. I continued speaking to Customer Service, but I became so distraught that I finally had to hang up.

This man was so rude, so incompetent, and so unsympathetic to my situation that I was in tears when he left. I am now washing my dishes by hand and hoping that there is someone who receives this letter that will want to help. I love this machine but I want it to work properly. its only a year old and I cant use it the way it is.

We purchased our Kitchen Aid dishwasher with stainless steel interior model KUDSO1DJ in August 2004 for around $700 dollars. With only two of us I used it twice weekly. About two years ago,I started having problems with the control panel. After repeatedly pushing the touch controls for as long as an hour,the unit would finally decide to start. It would run only in the normal cycle. We decided to have it fixed.

Our repairman said it is the circuit board and would be expensive. The part has been backordered for eight months. After reading all the problems with Kitchen Aid dishwashers, I don't think it's worth fixing. This dishwasher looks like brand new and now will be trashed. We will not be buying any Kitchen Aid appliances in the future.

We will now have to buy a new dishwasher. It should have lasted a long time with the amount of use.

Kitchenaid dishwasher door hinge broke. It is very heavy and dangerous when it falls. I was checking the internet for information and how to get it repaired and found several others who have had the same problem. I think it should be recalled. Our dishwasher is 4 years old. It is the expensive Architect series.

Purchased a new Kitchenaid range/oven, microwave-hood, dishwasher, and refrigerator, all beautiful matching stainless steel, in Spring of 2006. The dishwasher worked great for a while, but less and less well. Multiple service trips that have now cost as much as the dishwasher to try and get it to clean again have not been successful -- After 18 months, the dishwasher does not clean dishes and we no longer use it. The refrigerator had the water valve fail. Not too hard to replace. It also has a drip tray underneath that is almost impossible to remove, and yet must be cleaned regularly as mold builds up.

The microwave handle is cheap white plastic, now that the silver finish has worn off. The oven front panel burned up once and needed to be replaced. Last night, December 23, we cleaned the oven. It has now locked the oven door, and all power to the oven panel is out (panel is dark). The cook top still works (clicker gets juice, and gas does flow). We cannot open the oven door (its not a simple latch, it seems to be motorized, and no power, so we cannot open!) The part numbers are all on the inside of the oven door, so we cannot get the model/serial numbers.

Apparently, the problem is a thermal fuse that is located behind the control panel. The control panel is screwed on, and the screw heads cannot be reached without opening the oven door! Therefore, cannot reach the thermal fuse!

What a waste of money. Kitchenaid needs to (1) design for cleaning, (2) design for servicing, (3) fix the thermal problem of self cleaning ovens.

My family purchased a KA only a few years ago and it worked great up until recently (when the warrenty ran out.). Anyway, model # is KUDS01FK and we paid $1200 for it. After reading tons of complaints I was amazed at how my problems are not just my own and that many people have the exact same problem. Door comes crashing down and you can get hurt. The door is very heavy! Also, the top control panels are not working properly and sometimes works and mostly does not. It would even start up all by itself then we never told it too and when we would think the cycle was done and open the door....water still in the bottom of it.

After calling KA and speaking to a supervisor they first agreed to give me parts at 50% off and then the super agreed to 100% off parts but I have to pay labor, etc. Please anyone reading this be aware that there is complaint after complaint about the same things and I asked KA to do a recall or something because there is such a huge problem with their product and they will not do that. So....BE WARNED anyone purchasing this product that you in the end will most likely have a problem with it and don't say I didn't tell you because I am telling you now.

door broke and also control panels

KichenAid dishwasher running suddening popped nosies and smelled like burning plastic. Dishwasher stopped, smoke and horible burning smell continued from the inside panel of door. Burning coninued and my husband turned off the power to the dishwasher.Centerpointe Energy service repair came out to look at it today and said it was a system failure, fuse safety system malfunctioned ENTIRE wiring system is fried and the dishwaher is unrepairable---TOO unsafe. If we would not have been home a fire would of occurred. I have been informed that they KitchenAid only have to replace within the forst year.

We purchased a home with a newly renovated kitchen that included a new kitchen aid dishwasher top of the line with stainless steel door. From day one problems ensued. The door failed one day unexpectedly and nearly broke my leg. This was after numerous service calls to attempt to fix the white film that continued to accumulate on dishes. We were told to run vinegar through the unit, change dishwashing liquids, run the light china cycle, etc. What a JOKE.

Now the heater element is non functional. The last time we ran the machine I thought we were going to have an electrical fire. The smell was ominous. I will never purchase a kitchen-aid appliance. The service has been terrible and I think the machine is a fire and physical hazard. We have a home owners warranty and this company has told us they will reimburse for dimes on the dollar as no one wants to repair this machine.

I purchased a Kitchen Aid Superba dishwasher in 2005. I paid $1.200 for the dishwasher.I was told it was the best dishwasher on the market. You would think so, for the price. Not so. It worked good for the first year. After that the door broke. It would just fall to the floor. My mom (who is 84 years old,) while opening it, the door fell and knocked her to the floor. My mom only weighs 95 pounds.

I got the door fixed and now the dishwasher will not clean the dishes. Which it has been doing periodically for the past year.I have called Kitchen aid.They said they have not heard of anyone complaining about the door or the dishwasher not cleaning the dishes. Kitchen aid representatives also stated that I will have to pay the cost for someone to look at the dishwasher with no guarantee it will be fixed. I am not sure what to do. I want a safe dishwasher that cleans the dishes, without having to purchase a new dishwasher to do so. In this economy,it will be very difficult for us to buy a new one.

My mom was bruised, but thank the lord she is okay.I have tile floor in the kitchen, she could have been hurt worse.

I own a Kitchenaid dishwasher and find the brand to be the best on the market. It is no longer under warranty, but I have a service contract for three years for $395.00 from General Electric Service Protection Company. I called them and they contracted with a service company in my area A & E Service to com out and service my kitchenaid dishwasher. They came ordered parts, (motor, etc.) and have never been back to install and fix my kitchenaid. If you allow this company to represent product, then they should stand behind product and fix my dishwasher. I personally think they want me to buy another product and not a kitchenaid dishwasher.

I lost two days pay because the GE contracted with A&E to fix my kitchenaid dishwasher, kept me home an entire day (although the appointment was scheduled for betwen 8am and 12pm) and never showed up or called to cancelled. I feel you are responsible for my time of $11.00 per hour for 10 hours for two days for a total of $220.00 dollars and you should re imburse me for my time, plus try and get my appliance fixed

guess what? 11-25-08 same problem. scheduled repair for 12-2-08. i decided to google kitchenaid dishwashers today and found this site. cant believe that i paid $1000 for a top of the line item and i am reading all these complaints. my model is kudpo1flss3. afraid to leave home with this item running now.

I purchased a kitchenAid SS dishwasher and after two year's worth of clean dishes the dishes began to emerge from the 1 hour plus cycles with a white film, debris and deposits on all the dishes. I followed all the suggestions from soap amounts, jet dry aid, cleaning the debris collector, the top water sprayer, you name it I did it. What a piece of junk!

I'll be shopping for a new non-KitchenAid dishwasher this christmas.

We have a Kithenaid Dishwasher model KUD101FLSS6. It is only 3 years old and have had several problems. Twice the balancing mechanism on the door broke and the heavy door came down hitting my wife in the leg. The last time we thought the leg was broken it hit so hard.

Now the dishwasher doesn't want to shut off. We usually run the dishwasher at night when we go to bed. This morning we woke up and it was still running. The quality on this unit is horrible and beasue of the door leverage design it is dangerous.

We purchased a Kitchen Aid diswasher three years ago, Model KUDL01ILBS. For the past several months my silverware has been coming out with rust and the problem keeps getting worse. The racks are in perfect condition so rust is not coming from the racks. I found rust on the interior stainless steel body of the dishwasher so I cleaned it off and at the suggestion of a repairman I flushed the dishwasher with one-half cup of CLR. The rust problem stopped for a few days but then came back. A plumber says it's not the pipes and the rust has to be coming from the dishwasher.

Kitchen Aid told me that I have a five year warranty and although my dishwasher is only three years old, rust is excluded from the warranty. They won't do a thing for me except give me 15% off a new dishwasher. I will now have to purchase a new dishwasher after only three years of owning an expensive Kitchen Aid dishwasher.

I purchased an $800.00, stainless-steel, Kitchen Aid dishwasher. Now, two years later, it fails to clean the dishes properly. Since Kitchen Aid only gives the consumer a 1 year warantee, (There's the clue, right there.) I had it repaired...a new valve at $180. This did not solve the problem. I am waiting to hear from the service man. More money.

I am fuming because I deliberately bought a more expensive Kitchen Aid product, for the first time, hoping I'd have a reliable appliance. I am naive. I guess there is no such thing anymore in this country as a reliable appliance! America, we better wake up and start realizing what is happening here! Gone are the days when a Kitchen Aid product was a tank and lasted 30 years. All this junk is now made in CHINA! What an utter disgrace that our prized US products no longer exist.

It is an OUTRAGE that I often resort to ANTIQUE SHOPS to try to find old appliances that STILL work! (Toasters, coffee pots, blenders!)

We purchased a Kitchaid Dishwasher the SS moder 2.5 years ago. It worked for a year or so then it would stop in the middle of the cicle. I called Kitchenaid Waranty on Aug. 16th to report a problem however I had to call 3 times before they booked a technician to come out and diagnose the problem. He advised it's the control board. It took 2 months until the part has arrived. Finally the technician came out to install the part.

When he installed the part the dishwasher did not work at all. So he contacted Woorlpool (that's who the waranty is through) and they advised him that the part is defective. Sure-tech (technician for Woorlpool) ended up ordering another part which took again 1 month. About a week ago they were supposed to come out and install another part but I got a call in the morning that they will not be coming out because when they checked the part it was defective. So now I am again waiting for another part.

There is no point calling Woorpool to complain because they don't care and don't bother doing anything about it. They sell the product but don't care about the service afterwards. I know several people that are having problems with Kitchaid dishwashers and they are not cheap!

I have had repeated problems with my KitchenAid Superba Dishwasher. The door counterbalance mechanism is made up of plastic and nylon parts which are not durable enough based on the weight of the door.

The door is VERY heavy when it comes crashing down and I feel the company needs to have the parts recalled and redesigned. I have not been hurt but a child could be in danger if the part breaks as they are opening the door. My husband is an engineer and is able to replace the part himself. A less handy person would have numberous repair bills. These parts break about every 6 months.

I have a Kitchen Aid dishwasher model number KUDP01FLSS6 3 years ago. The link door balance just broke. As I went to open the door, it slammed down on my hand, leaving me with a sprained wrist and hurting fingers. I was lucky, but now I am concerned that more serious damage could a ise form another breeakage. THis should be recalled. I am interested in persuing to have it recalled and fixed or a class action case.

When the door slammed down on my hand, it left me with a sprained wrist and hurting fingers. I see from other complaints that this is a common problem from the cheap plastic and nylon part on the heavy door. I was luckier than others. I called customer service, who didn't mention that this is a common problem. It is not under warranty so I have to pay to service it.

My husband and I purchased a new, $900 KitchenAid dishwasher in June 2006. For the first 12 months it worked beautifully. Then one month after the warranty ran out, it stopped cleaning the dishes. After a full cycle, they were filthy -- full of debris and stained -- and we were doing nothing differently than before. It took two repairmen (and $450) before we diagnosed the problem, which was twofold. First, the soap dispenser was not latching properly, so the Rinse Aid poured out. There was so much residual soap foam in the dishwasher that it took two hours, many cycles and many towels to clean out.

Secondly, we discovered that during the majority of its cycle (over an hour), the machine did not drain out the dirty water. It would pause, then resume cleaning -- with the dirty water! The problem turned out to be a faulty control board, which we found out (from doing internet research) that other KitchenAid customers had also experienced. We had a repairman install a new control board and the dishwasher worked well again -- for another 12 months.

Now we are once again having the same problem. When you spend $900 for a high-end dishwasher, obviously you expect it to last more than one year. We sent an email about the problem to KitchenAid and got the standard sorry you've had a problem; I'm sure you won't in the future response. No offer to compensate us for the repair, or acknowledgement of the faulty part. Clearly, we won't buy a KitchenAid dishwasher ever again.

We purchased a kitchenaid superba dishwasher mod # KUDSO1FLBLT We purchased this model because we wanted to have a wood panelled front to match the cabinets and this model was made especially for this application or so we were told. The cheap cord that keeps the door from falling has broken 5 times already. The repairman got so sick of coming out, that he showed my husband how to replace it and left an extra replacement cord. Also, the repairman saw the inside mounted control panel was cracking and said that steam will get in there & short it out. He suggested we get a new machine. Well, he was right. It died today. The day after I just replaced my 4 yr old junky $1200 kenmore washer! I guess companies don't care about quality anymore. My husband suggested we just get the cheapest model out there & replace it as it dies. It beats paying almost $1000 and replacing it at the same rate.

Dishwasher, door drops onto anyone nearby. Can harm a child. Also, control panel does not work. From other postings, sounds like it could catch on fire. Model KUDS01FLSS1

Comany claims they have never heard of this. Your website is FULL of such reports just in 2008 alone. They refuse to honoe a recall. Unit was less than 5 years old. Please help.

Harm to leg, potential water damage to wood floor.

our model kudr01tj/who has been ridiculous, all major parts had to be replaced after two years. the dishes have never been cleaned properly, the cycle is ridiculously long/and noisy. and to top it all off it quit working again. this was a 900 dollar dishwasher.

I can't believe that KitchenAid is not aware of their built-in dishwasher (Mod#:KUDP01FLSS6) door suddenly crashing down due to the flimsy nylon rope or cord with plastic ends which restrains the door from falling as you open it. When my wife opened the door, it came crashing down on her leg because the chord's (part #: 8535568, price:$4.20, name:link, door balance) plastic end broke. Needless to say, she had a black & blue bruise for days.

I would hate to see what injury the door may cause to a toddler or a 5 year old kid when opening the door with the broken cord. I called KitchenAid customer support to discuss the potential hazard and apparently the 2 reps I spoke with had no knowledge of any problem nor has there been any recall about the door suddenly falling down when opening it. This is definetely an accident waiting to happen. I am not sure if this has been corrected on KA's newer models.

I purchased a Kitchenaid Dishwasher from Sears on 7/16/05. Mod #KUDIO1ILBL6, Ser # FS2635202. On 1/3/08 the unit started making a loud humming noise and it seems to be getting worse. The unit is only used by my wife and I and has never been abused. I checked all the necessary items on the unit and found no foreign matter.

The unit still washes the dishes OK but the noise is nervewracking. It sound like a motor or pump bearing I am very dissappointed in this unit and I will never by another Kitchenaid product after reading all of the reviews

Model # KUD01FLSS1 KitchenAid Dishwasher The pulley system for the door of my dishwasher failed, almost hitting my dog and my 2 year. It seems the pulley assembly to give tension to the door are string and very cheap plastic pieces (offical name is - link door balance:part # 8270022). I feel it is a Manufacter defect and KitchenAid should fix it for free.

Repair company wants to charge almost $400.00 to fix two plastic parts and string. The door of the dishwasher is now tied down with rope and has not been used in a month. It is a safety hazard and I am at a loss, as to what is the next step. I can't afford to buy a new dishwasher, I wish I could. Even if repaired the cheap parts will fail again.

We purchased a KitchenAid dishwasher (Whisper Quiet) in 2000. I LOVE it. I can pack it full of dishes, wait a week and it cleans impeccably. I don't even have to rinse the dishes or scrape food from them. OK, if I put the crockpot in it, sometimes it doesn't get that clean. But no big deal.

Here's where the problem comes in. I called KitchenAid to purchase the exact same dishwasher for another location and they gave me the model number KUDS03CT. Wrong. Lowe's installed the dishwasher in March. We used (or tried to use it) twice. It never worked. Lowe's said it was the water pressure in our place. (It's not.)

We decided we wanted a different style of door so Lowe's took it back and replaced it with the exact same model, different front panel. Four washes (or lack thereof) later, it still doesn't work. We had the A and E repairman out last week (it's now Oct 2008) and he took the whole thing apart. The repairman wasn't sure why it wasn't getting enough water up into the dishwasher to wash anything. It could have been the pump, a flow filter or the motor.

He suggested we could order new parts but he could not guarantee the parts would be any better than the (new) original parts. Without the water, the dishes were left dirty, the glasses scummy and the inside not clean. Again, this is brand new! We bought it in June and used it 4 times until Oct.

Rather than get a third lemon, we decided to get another brand. So next week, we're having a Bosch installed. What irks me is that Lowes, KitchenAid AND the company that schedules the repairs all said they'd never heard these types of complaints. Funny, I thought I complained back in March when we returned the first dishwasher. We researched Whirlpool (fire danger recall), Maytag, (same thing), Asko (same thing), KitchenAid which obviously didn't work. Whirlpool owns Maytag and KitchenAid. So there's a huge difference in how these things are made.

By the way, this was the one of the top of the line models - $800. The salesperson at Lowe's worked with us thankfully and now will take the 2nd dishwasher back and credit us the difference. I've made no fewer than dozen trips to Lowes, countless phone calls to KitchenAid, scheduling the service (three times now), researching dishwasher complaints, unloading a packed dishwasher 6 times with no water in it and having to hand wash all of those dishes.....it's been a mess.

By the way, we had a KithenAid dishwasher from 1995-2000 that worked beautifully. We've since sold that home. There's something about the way (or where) these new ones (since 2000 or 2001) are made that makes them worthless....

On Oct.26 my daughter started screaming that there was smoke coming out of our 4 year old Kitchen Aid dishwasher. The smoke quickly stopped pumping when I opened the door and powered off the circuit breaker. Lots of smoke and horrible smell but the place was aired out by the morning. A couple of days later the serviceman arrived and opened the control panel to find a charred circuit board and melted connector.

The circuit board is covered by the 5 year warranty but the wiring harness that was melted by the defective board is not! Labour is also not covered so this repair will cost me about $350. I called Kitchen Aid (Whirpool) and they confirmed that there are no service issues with that component so No they cannot cover anything but the pcb.

My contention is that this was clearly a defective component and the harness damage was adirect result of the defective pcb. This is not an area of the dishwasher that is subject to wear and tear.

In reading this forum is is abundantly clear that Kitchen Aid dishwashers pose a serious safety risk with these defective control panels. I have collected all of these incidents and I will be submitting them to the Canadian Standards Association and Underwriters Labs who inspect and certify all electrical components for sale in Canada and the US. Pehaps WhirlyPool will listen to an agency that has the power to shut them down, since they obviously ignore consumer complaints.

fumes.

The cost of my parrots range from $1,000 to $10,000 each. My nephew and I worked quickly to open all doors and move as many parrots as quickly as possible. The respiratory system of parrots are sensitive to fumes,smoke, chemicals,etc---they can die immediately or their

sinus cavities can become damaged and have a bacterial infection set in weeks later. This is very hard to treat, and can be fatal.

When the fire department arrived, they could not stop the dishwasher--they turned off the breaker, disconnected the dishwasher and removed it outside while it was still smoking. The stench was horrible-I am so worried about my birds.The fireman said that if I was asleep, it would have burst out in flames & the damage would have been unthinkable.

I have been airing out the house, and I can't get rid of that toxic smell. All my parrots are still alive, but I will not know for weeks whether or not their
health has been compromised by this event. I have been in shock since this event-almost loosing everything, and I
have no idea of the severity of the health of my parrots. I feel completely
violated by Kitchenaid. This was their
top of the line dishwasher that was stainless steel on the inside and had
a special sanitizing rinse (I bought

this for my birds).

I called Kitchenaid
this past July concerned that my
Sanitized light was blinking instead of
staying on. I paid for a service call.
The factory service company
told me that their was nothing wrong. This is the area of the control panel that started burning. I contacted the Product Safety division of Kitchenaid, and they sent out their service company
to check out why it started burning.
The entire control panel(the brain)

and much more burnt.

According to the technicians notes:part failure-

main board, touch pad, fuse, sub panel,harness/wire assembly, sub control panel, sub fuse kit, and pump and motor----what is left that didn't have a product failure!!!

This is well

documented by the factory service technician as well as the fire department. The technician told me that this was one in a million--that he has seen dryers catch fire, but never a dishwasher. After reading this web site, I see that I am not alone, and that the consumer is in danger.

i bought this dish washer sept. 9th 03. On sept. 3rd 2003 i had a repair man come out for both my dish washer and refrigerator to be serviced. my door crashed to the floor. it could of injured someone many times. i personally received bruises on my legs from the door hitting me. when the man came out to repair the dishwasher door i had him do a maintenance check on the dishwasher and refrigerator. a few weeks later and money thrown down the drain so to speak.

i was at home, my two kids were asleep for the night. my husband was out of town and i turned on my dishwasher! a horrible smell started reaking from my kitchen aid dishwasher! i went to check on it to see what in the world was causing this problem. well, there was nothing that i could see that was causing the problem. i left the dishwasher door a tad open so that it would not start again. because i didn't want a fire to start while my children were sleeping in the house.

the next day when they went to school i started my dishwasher....or i tried. it would not start at all! then i called the repair place where i bought the dishwasher and they never once mentioned that this is the common problem with the dishwasher! i am very upset for i purchased this dishwasher, then designed my kitchen and its appliances around it. i loved the appearance of the dishwasher. i have been with out a dishwasher for two weeks now trying to get someone to call me back and get this taken care of. the repair man came out today and he replaced the circuit and it started to burn and steam and stink!

service calls, and cost and with out a dishwasher for two weeks and i don't know how much longer it will be on this still. the circuit board apparently burned up. it could of caused a fire while my children we asleep in the bed!! that is the worst part of this whole thing. i experienced a fire myself when i was young and that is a great fear of mine. the door crashing down, caused bruises and was a pain. the door is very very heavy.

Moved into new house, Kitchenaid Superba, stainless steel dishwasher, first door broke, slamming 2 year old who was standing nearby, and my leg. (yes I am interested in class action law suit) Paid $55 for technician to fix. Next, Burning smell....and dishes melting, especially cups on bottom. Dishes were seldom clean, glasses foggy. Everything had to be rewashed by hand.

Multiple visits by the technician cost $$$, plus bruise on leg for 4 weeks, and upset toddler. No permanent damage. Multiple melted sippy cups, and tumbler cups, and plastic plates. We are replacing the unit this week. It has been deemed DEAD by the L&L Applaince service.

We have owned this top of the line unit for slightly over 3 years and the unit has failed to work multiple times already. The most recent repairman who came simply decided to do nothing. And he wrote up a false report of the damage blaming us for dropping wood screws into the motor. The repair service providing the warranty has chosen to side with the repair man and will not even consider looking at our unit anymore. We don't have time to chase KA. We bought all KA products during our remodel (fridge, oven, and dishwasher) and every product has required serious repair. Anyone reading this site should be warned: KA is not building a quality product with top of the line service.

We have no dishwasher. Perhaps, we have to be the squeeky wheel and make a lot of noise to force them into action. But we are stuck with needing to sink more time and energy into this broken KA product.

Dishes are dirty, glassware is cloudy to a point of unhealthy. Customer service sent us a water test kit. Unfortunately that did NOT resolve the problem. The repair man already tested our water and recommended Cascade powder and rinse agent which is the brand and types we have been using all along.

We have owned many dishwashers before this one, and our glassware always came out sparkling clean. We were living in the same house with the same water conditions when we had the GE dishwasher just prior to the KitchenAid, so it's not a problem with the water. KitchenAid product simply does a bad job of washing dishes.

I purchased a KA dishwasher in 2007. To date I have had 7 service calls on the machine. The last repair which facilitated the proper functioning of the steam vent, has rendered the machine completely ineffective. The dishes are dirty and the glassware is foggy, all items must be washed by hand. Kitchenaid refuses to help, sends me to phone menu hell when I try to find someone to even hear my complaint. If it's been more than a year, they just don't care.

Each service all requires 8 hours of my time (service has to come twice, once to identify the problem and again to fix it once the parts have arrived and they give 4 hour windows.) So, 56 hours of my time. I purchased extended service contracts on all my appliances, this cost me $260.

Dishwasher door crashed down on us. Nobody hurt (yet). Called KitchenAid but no help because it's 5.5 years old and the warranty expired. They told me they have no technical support and I needed to call one of their authorized repair centers. It's obvious with so many complaints about this very problem that this is a mfg. design flaw and the product should have a recall. ANYONE INTERESTED IN FILING A CLASS ACTION SUIT?

No physical injuries yet but until the problem is resolved, somebody - adult or child - is going to get hurt.

I bought a KichenAid dishwasher model KUDS01FL in 2004. The door came crashing down in 2007 which I have subsequently found out on this website that it is a common failure. I fixed the problem for $16 (thanks to fix it web sites)but it was extremely annoying. I now have just remodeled my home and bought all new appliances except for the dishwasher which upon reconnecting has completely failed with no activity on the control panel.

Based on this website I may simply trash the unit and go buy a Bosch (which is what a friend counsled me to do when I bought the KitchenAid). I am really upset that an $1100 dishwasher appears to be trash after 4 years. What a waste of resources and stainless steel. My father said it used to be timers that went out on KitchenAid dishewashers. Now I guess its $200 control panels! Never again!

I purchase all KitchenAide applicances for my kitchen remodel. The dishwasher spring broke and when I contacted KitchenAide for the part they didn't even have it. Plus it was past the warranty. They gave me a repair guys name who tried to charge us a huge bill. It still doesn't work right. Now the microwave door spring has also broken. Am I to expect the rest of my appliances to all break?

Door crashed down, food grinder disintegrated, electric panel disintegrated in plume of smoke. product: dishwasher, model KUDP01FLSS2. I purchased Jan '04. 07/07 the door crashed down (I see this is a common complaint), the cables broke and the door crashed onto my dog. Had to replace both cables. ($160) 2/08 the chopper mechanism (for food particles) disintegrated and had to be replaced. ($200)

9/08 the electric control panel burned up - loads of electric smoke, but no flames. The repairman told me it would cost more than $600 to repair and would probably not be worth it. I am now looking for a new dishwasher and am very disappointed because I have had KitchenAid appliances many times in past with no problems. This appliance was in use about 4 1/2 years and originally cost over $1200.

first two repairs were fixed (at my expense). Last incident was deemed not worth fixing by repair technician. (Still cost me $75 for the analysis.)

Model# KUDI01ILBL2 Dishwasher was repaired for a pump bearing failure about 2 years ago. Now the replacement pump is failing the same way. I've researched the internet and found a lot of complaints about this series of dishwasher suffering the same failures and how KitchenAid is refusing to resolve the issue. All KitchenAid does is replace the pump assembly and it patches the problem for another couple years.

There is a threat of possible electrocution, fire or death from failure of this part.

I also have a Kitchenaid dishwasher in which the counterbalance cord broke and the heavy door came crashing down on me. As an adult, I was left with a bad bruise. A toddler could have been severely injured or killed. Apparently, given other complaints, the company has been aware of the problem! Where is the recall?

Bought this JUNK Kitchenaid dishwasher new in 2001 and hated it from day one until this past weekend. Finally it did the one great thing I have been waiting for, it stopped working totally. I say this was a great thing as I finally got my wife to say yes to me replacing it and this time with a Bosch. This has been 6 years of hell as it never got the dishes clean. We like everyone else tried everything and the company was no help. Kitchenaid will never get another dime of my money. The Bosch was far less money than the Kitchenaid and cleans great. I would love to see Kitchenaid get their due.

If my time counts then I would guess I had 15~20 hours of labor trying to get it to clean.

We own a Kitchen Aid dishwasher Model# KUDS01FLSS1 We've had nothing but problems with it ranging from replacing the heater, leaking, and poor cleaning performance. Now the cheap plastic and nylon door spring and actuator has broken causing the door to fall and allow the corner of the door to leave a nasty slash on my son's leg.

After doing some research I found this has happened over and over to other people. I'm going to call Kitchen Aid and find out if they plan on addressing this problem. My son and I have both been hurt by the falling door. I believe it is a true safety hazard.

I moved into a brand new house that had a Kitchen Aid d/w AND a FisherPaykel dish drawer in April of 2006. The Kitchen Aid is top of the line, etc. It has NEVER cleaned the dishes properly. I had the service people out 7 or 8 times. First, I used too much soap, then I used too much Rinse Aid, then I used too little soap, then the water wasn't hot enough.... etc. The FisherPaykel, which is a notoriously temperamental d/w (I had one in my old house) works FINE. It cleans the dishes no problem.

One repairman said that my Kitchen Aid was missing a part, and that he would try and get me a new d/w, since the part could not be replaced.... he has since left the repair company, and the next guy that came said the water wasn't hot enough, then made a FAKE call to KitchenAid (I used redial to follow all the prompts he used and ended up nowhere).

I was so angry, he ran out of the house and they won't send anyone to my house again. I, too, am about to burn the d/w on YouTube. I have called Kitchen Aid on multiple occasions, and they will do nothing. I will never, ever buy another Kitchen Aid appliance again. And, now I have to go buy a new dishwasher.

Purchased a Kitchenaid dishwasher model KUDMO1FK in September 2001. Has never cleaned well, glasses are filmy, crud on dishes. Clean filter (which is hard to reach) every month. Still does not clean. Door gasket would leak, etcetera. Not what I expected from Kitchenaid. I have one of their mixers that is 20 years old and gets a lot of heavy use with no problems.

Two days ago, heard a loud pop, the door flew open and crashed on my foot. Apparently, this is a common issue. Hurt like the dickens. Am going to file a complaint with the State Attorney Generals office. Doubt it will do anything but I will feel better. Am looking for a new dishwasher this week.

We have had multiple issues with our Kitchen Aid Dishwasher and Microwave. The door springs/ropes have broken twice on each. The dishwasher now leaves food on the dishes and apparently we need to clean out a filter as all of the other underlying items they have checked are not the problem. Problem is you cannot get to the filter easily.

Even the Microwave needs a service call to change the light bulb! We've complained but it falls on deaf ears. Kitchen Aid referred us back to Sears where apparently they have a contract to handle all service issues on products Sears sells...and when pressed for someone higher up to complain to...they run you around in circles until you are frustrated. We had a (cheap) Kenmore dishwasher for years with NO issues ever. I agree with another post: I would expect a major company to design a door system that can last at least 3 years.

Multiple repair bills...we're probably up to almost $1000 to date on these 2 appliances...over less than 4 years.