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Kayak Pools - "One Free Move"

Kayak Pools • Installation • Liners • "One Free Move" • Sales Practices --- • Kayak Responds

Christie of Redkey IN (7/8/02):
We purchased a Kayak Pool in 1995. At the time we purchased the pool, we were told that for as long as we owned the pool, Kayak would allow us one free move. Meaning that if we were to move, and wanted to take the pool with us we could. Since then, we have purchased a piece of property and are planning to build a new home. We listed our home to sell and decided that we wanted to take the pool with us since we had one free move available to us. When I contacted the dealer about arranging to have the pool moved, he indicated that he said, "I do not move any pool for free."

Of course I was very upset with this response. We paid a considerable amount for this pool and now they want us to pay $4,000 to move it when they misled us into believing that we had one free move available to us. We have always been very pleased with our Kayak pool and have had many enjoyable and memorable family moments in our pool. Obviously, or we would have let the pool stay with the new owners of the home. When people come to us and ask us about the pool, we have always recommended that they consider purchasing a Kayak pool.

If I had known that Kayak would not stand behind there word, we would have included the cost of the pool in the purchase price of our home. I never dreamed that there would be a problem, I quess I should have inquired about the moving of the pool prior to selling our home. We did not include the pool in the purchase, therefore we will have to pay to have the pool moved or leave it. This expense wasn't included in the "big picture". Now we will have to compromise on the size of our new home in order to finance the move of the pool, or write off the $10,000 plus interest that we had originally paid for the pool. The mark up on these pools I am sure is tremendous. All I want is for them to live up to what they said they would do and move my pool at their expense.

Ron of Hydes MD (4/5/02):
Salesman (from Kayak Pools, Pasadena, MD) made a verbal promise to move pool once for free. We discovered that unless that was written on the contract, it was not the company's standard practice. Company agreed Oct. 2001 to refer any calls for used pools to us to help us sell. March 2002, refused to do so. Sales Mngr. made a verbal offer to purchase the pool for $8,000, which I verbally accepted. I was informed April 5th that Kayak was not going to purchase at any price.

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