Complain about a product or service

Anyway you look at it, a pool is a big investment. Before you even think of building one, ask yourself if you are willing to accept the enormous legal liability a backyard pool presents. Chances are, nothing you do will ever be more dangerous than building a pool.

Determined to plunge in anyway? Proceed with care. Big bucks are at stake and mistakes are not easily repaired. Read through the complaints in this section; they are a small fraction of the hundreds of similar complaints we receive. Then check our advice from a former pool salesman. When building a pool, price should not be your primary concern.

Still determined? Be certain you're dealing with a reputable contractor who has many happy customers in your immediate area. Ask the contractor for a list of references and then contact those references to be sure the contractor is telling the truth. Go look at the pools the contractor supposedly built for the references, to be sure the references are being truthful.

It's crucial to have a contract that spells out each party's obligations. Building a pool is sufficiently complex that you should have an attorney review the agreement to be sure it protects you in the event something goes wrong, as it nearly always does.

Last but not least, consult your insurance agent to be sure you will be able to get several million dollars worth of liability protection for your pool. Remember that only one serious accident in your pool can make you liable for millions of dollars in damages.

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