Jenn-Air

Our $7000 48" built in Jenn-Air professional refrigerator has been nothing but trouble since the warranty expired. $600 to fix a freon leak. $1000 to replace all the computer boards 3 months ago. Now the freon is out again and we are being told $3000 to 4000 to repair all the guts in it to fix the leak. I called Jenn-Air and the rep basically told me tough luck. I think they build expensive appliances like junk because they figure you will pay to fix them. Meanwhile our 20-year old basic frig is still going strong in the basement. Go figure. Our Jenn-Air dishwasher also broke and had to be completely replaced. Luckily that's during the warranty period.

The touch-pad control panel on our Jenn-Air failed recently. The gas range is 5 years old and obtaining a replacement part from Jenn-Air was impossible. The customer service rep indicated that Jenn-Air, a Whirlpool company, no longer makes the part despite the law which requires parts to be available for nine years. I found a replacement in Fresno, CA from Marcone, a national parts distributor. The cost? $400. Add in installation and the repair was $520.00. The repairman told me that touch-pads are a common problem no matter what the brand and fixing energy efficient appliances will become more costly because the electronic controls are not fully tested before they are designed into a new product.

The touch-pad in question could have been designed to be a standalone part rather than part of the overall front panel of the range. Kitchenaid has done this and the part is $34.00. However, other components have a high failure rate and extended warranties only cover the part not the labor. Troubleshooting newer appliances is time consuming and manufacturers themselves have a difficult time understanding how something works and why components fail. The irony is that although a consumer may save money on energy, the county and state spend more money to process the discarded appliance.

I bought a new Jenn-Air electric stove from Sears in January 2009. I was talked into purchasing a Jenn-Air due to the fact that the range I was replacing was also Jenn-Air and had been set up for down draft. I ended up spending more than double of what I really wanted to spend.

Fortunately, I opted for the Sears 5-year extended warranty. The electronic panel stopped operating after about 11 months of use. Sears came out and replaced the panel. About a year after that, the panel stopped working again and Sears had to come out and replace it again. Each time, I was without a range for 2 weeks.

The repairman suggested that I just keep renewing the extended warranty agreement from Sears for the life of the range. The inference was that this control panel would continue to break down in the future.

We have double Jenn-Air ovens. Between the two, we have replaced the control panels four times. We finally gave up, and now both ovens are useless. Surely there is an ambulance chaser out there who would file a class action lawsuit on our behalf.

We have a dual power Jenn-Air stove-gas burners, convection oven. We loved our stove until the keypad quit working right before Christmas. It still has not been repaired because of a parts snafu and scheduling the repairs to coordinate with our work time. Before calling in for repairs, we combed the Internet and spoke with friends about possible fixes like how to reset/fix it. From talking with others who have our kind of stove and from reading postings on the Internet, it sounds like this is a common problem.

Our friends who have spent hundreds of dollars on getting theirs repaired say the service people know all about this. One said, "See you in 3 to 5 years to repair it again." My neighbors who have kindly lent their ovens are glad to know what stove not to buy. There should be a fix for this. It sounds like this is a problem with the keypad that has not been addressed for years!

My husband recently sent Jenn-Air a letter. The response? Junk mail from Jenn-Air about buying a new appliance! The time we have spent on this -- not to mention the fact that it put a huge crimp in our holiday entertaining -- is not fair. There should be some sort of legal recourse for the probably thousands of people who face this problem!

Jenn Air Gas Slide in Range Model # JGS8860BDP17 purchased in October 2011. Oven keypad stopped working a few times and I was told by Jenn Air rep to turn off for five minutes and then turn back on. This worked the first couple of times but now it's toast. I called Jenn Air and requested service and was told it was out of warranty for the labor after the first year but that the part would likely be covered. Repair guy shows up and says we need a new oven control panel but of course he doesn't carry one, so he'll have to make another visit to install that.

Absolutely shocking that a $3000 stove can breakdown in just over a year of limited use and apparently quite regularly with other customers and yet the company is allowed to continue. I hope that this stops. Appliances are something you buy to have for years of use not months. The stainless steel is cheap and flimsy. I have never been more disgusted in a company and their product and service. I am vowing to spread the word to boycott their products. If they were decent, they'd admit there is a problem with their stove keypad design so they deserve the loss of sales.

We bought a Jenn-Air stove with grill on top last May 2011 not that we have a choice but Jenn Air is the brand that carries down draft range that our new house currently has. Almost every weekend, we would use this grill. On New Year's eve, the grill melted to the element while we were grilling.

Jenn-Air said that they would not cover as an aluminum foil is being used. Since when do you ever hear a grill melted even if with foil? I mean, we were cooking fish and it's on medium and the Melissa ** who assisted me stated that the heat capacity of the grill is 1900 watts, which is nowhere near the medium heat. The bottom line is that the grill should have never melted as a grill should be made of steel. The grill melt without the said capacity hinting that the quality of the stove is very poor.

Jenn-Air failed to fixed and/or recalled this defective grill. It should not be out on the market as it post danger especially to kids who might be around the kitchen area. This also might post a fire hazard as it is an indoor grill and therefore should be made with high quality steel and not the kind that would melt.

We have a Jenn-Air Electric Smoothtop Downdraft Slide-In Range purchased new in August 2008. In August 2011, one large burner stopped working which cost $372.70 to repair (plus 6 weeks of waiting for the 'correct' part). Since then, we cannot use just the inner rings of that burner. Now this morning 50% of the control panel stopped working including 'Bake', rendering the oven completely useless. After reading the previous comments, I'm undecided if we should bother to fix it. I'm extremely frustrated thinking about all of the time and money that I will have to spend to replace this faulty design problem. But more importantly what am I supposed to do in the weeks that it will take to repair it? I have 3 young kids to feed. You won't hear me say anything positive about Jenn-Air to anyone!

Yesterday, our Jenn-Air gas convection oven electronic panel stopped responding to touch. After searching the internet, I was dismayed to learn that this is a common problem with the Jenn-Air product. In hopes of resetting the panel, we unplugged the unit for a few minutes, plugged it back in and the electronic control panel worked just fine. We will see how long this "fix" lasts.

We have a Jenn-Air double oven freestanding range (electric ovens/gas top). For the second time the mother board needs to be replaced. After reading other complaints, it appears that our problem is very similar to others (steam or condensation from cooking destroys the electronic components). The death of the motherboard has rendered the oven useless. We can cook on the stovetop; however, there is a constant alarm sound that is emitted from the timer that will not turn off. We have to turn the range off via the circuit breaker when not in use.

I bought a Jenn-Air [$2,200] ceramic top, down draft oven in 2007. I have had nothing but problems with it; thermal shock destroying ceramic top, unstable pilots and now, the oven won't pre-heat above 150 degrees. I barely use the oven so the problem is certainly not normal wear and tear. The Jenn-Air customer representatives were pleasant, but unhelpful.

I purchased a Jenn air glass cooktop. Two years after I purchased it, the large burner went out. It was covered under warranty. Now 2 years later, the same burner has gone out and cooktop is out of warranty. Jenn air says there is not a problem with this part. I cannot believe that a burner only lasts 2 years. I don't even cook! I will never recommend to anyone to purchase any brand that is a part of Jenn Air. There is no customer satisfaction.

I have a Jenn-Air dual fuel slide in range. The control panel has burnt out not once but twice. It happens at this time of year when I use it the most. I think the issue is that condensation gets into the panel and burns it out. It has to be a design flaw. I think that is why most stoves have the oven controls on the back now. It is very sad as I loved my oven. It has burnt out again and as the second time it burnt out the company is out of business and it was almost one year. I will not put another dime into it. This needs to be recalled for this type of money! I bought this to last and he has failed me!

While making gravy on my expensive Jenn-Air Duel Fuel gas cook top stove, the heat from the flat pan caused 4 of the 5 burner knobs to melt. This is a hazard. The knobs should not be allowed to be so cheaply made that it melts during normal operations. These need to be recalled. Where is our consumer protection? I refuse to pay Whirlpool $54 to pay for their poor design. The melting of these knobs can cause severe burns, I had minor burns when I turned off the melted burner.

Ditto to all of the complaints made about the Jenn-Air slide-in gas range. I inherited the oven but it does not appear to be more than a few years old. We have replaced several parts including the control panel for $267.00 and the hot surface glow bar igniter for $48.00. I cannot believe that with all of these complaints there are no consequences for Jenn-Air. Very frustrating! I would give zero stars if I could.

I want to know what happened to my complaint with the BBB? I complained about two Jenn-Air Gas Cook Top. The first of which exploded in a propane fire, and the second of which is exhibiting problems. The problem did not get better when I spoke to Whirlpool customer service (who owns Jenn-Air), and is touting it as their "top of the line", until I contacted both the Safety Regulatory Commissions in NY, and the Attorney General's office, who reluctantly took on making a phone call. Then, Whirlpool started to pay attention. After all, it was my safety, and the safety of all at home that is at stake. That should be worth something huh?

Count me among the ever growing group of folks experiencing control panel failures on the Jenn-Air slide-in dual fuel downdraft ranges. This will be my second replacement. The first caused the lower left buttons (rapid preheat, oven light, vent, etc.) to stop working, but this time the entire panel is unresponsive. The replacement is somewhat trivial for an attentive and careful DIYer, but it is unreasonable to expect this to need replacement every couple of years at ~$200 a pop. The least the company could do is redesign the panel so that future replacements stop failing. I will be strongly recommending people to avoid Jenn-Air products.

Purchased an what we thought was a high quality Jenn Air electric Slide In Down Draft Range (8111P499-60). The front digital panel has had to be replaced several times. Each time costing a couple hundred dollars. Am waiting on a service repair tech now, and am dreading the repair cost before the holidays. Will never purchase another Jenn Air made appliance. I wish there were consequences.

I purchased this Jenn Air Dual Fuel Downdraft Range Model # JDS9860BDS for almost $2300. The touch pad stopped working and none of the buttons work. What a let down and Jenn Air says the only thing that I can do is call an authorized repair facility. This will cost approx $500.00. Stay away!

I purchased our downdraft, slide-in electric range in 2008. The control panel and ranges have repeatedly malfunctioned. And repair needed to occur so frequently that we were forced to purchase an extended warranty. Jenn Air claims that they do not replace ranges, nor do they offer monetary compensation. Aggravation, time, and expenses have incurred. Is anybody aware of class action suits in relation to this issue?

I bought a downdraft range (model jds9865bdp). After a couple of years, touch pad buttons start to malfunction. One by one the buttons cease to work. I notice that the design seems flawed as condensation from over gets into control panel. I inquired of registered repair shop and they claim they have seen same issue many times. I contacted Jenn-Air to see if there may be a recall and they claim they have never had a record of this type of issue on this model. In looking on line, I see many consumer complaints on same issue. Why would Jenn-Air not step up and make the needed repairs? It's the last appliance by them or the parent company that I would ever consider purchasing.

I am awaiting a service tech to repair this issue. I understand that the control panel cost would be $2-300 for parts and labor would cost me approximately $200 due to travel time. Total on something that is obvious design flaw will be in the neighborhood of $500on a "top of the line" appliance that has had minimal use.

I bought my house new in 2005. It came with this real nice Jenn-Air range (JES9800CAB) with convection oven and down draft. I have had to replace the control panel twice due to the ribbon that sends the signals from the control panel to the range's computer, breaks down over time/use. Now it's gone bad again. I can also talk about the lousy Maytag Neptune washer I bought, but that's another story. Maytag/Jenn-Air people are just awful to work with and the service/repair people don't want to work on Maytag/Jenn-Air products because they don't get paid quick enough if at all. So guess who gets to pay to repair all these top dollar appliances? You and I.

The black markings around the knobs began wearing off after only 60 days of use. It was only cleaned with dish soap and water. When I called Jenn-Air, I got a broken record answer that cosmetics were only covered for 30 days. That makes sense to detect delivery damages or damages not seen upon delivery. But because of doing renovations, the cooktop was not even used for the first month. The markings are defective and the company would have done well to recognize this defect and correct the situation. I will be pursuing this with BBB. Better they had done the right thing.

How do you give zero stars? The knobs on our Jenn-Air cooktop broke consistently over the years, mainly because they are made of cheap plastic. We continued to replace them at a cost of about $20 each, till we got tired of it. Why are the knobs not made of aluminum? I don't know, ask Jenn-Air. Anyway, when we called Jenn-Air customer service, all we got was a weak "we can give you 10% off on replacement knobs". Wow! A whole $1.30 because we still would have to pay the shipping. We sent a letter to customer service, as per directive, but we received no response. I don't think Jenn-Air is a company that "gets it". I suggest not buying Jenn-Air products ever again. We won't.

I replaced an electric two burners and grill Jenn-Air downdraft 30" cook top with a gas model of the same configuration. The grill is useless and the downdraft is insufficient and the design does not pull smoke from grill top. Most of cooking smoke will end up in house. The burner side does not even boil water. I have a standing invite to Jenn-Air to come over and show me how to boil water and grill a steak at the same time. It is impossible. Jenn-Air/Whirlpool is a joke. We have called them and had so called experts out multiple times and all agree, 'yep, it doesn't work.'

Had I known better, I would have never purchased this product. The flame pattern on the grill leaves large areas without flame. Smoke is not effectively drawn down the vents (Holding a piece of tissue paper on the outer edge of the grill is not even moved by draw) on the burner side with burners turned all the way up we cannot even boil water. I contacted Jenn-Air to no avail. They do the usual 800 number wear down the customer's technique in hopes that you will wear out and disappear. After sending out teams of 'expert' installers for the past three months Jenn-Air is poo pooing it in hopes that we will go away. They say they have not ever had any complaints from anyone on this before. However, if you check the internet there are all kinds of complaints. If you want a gas, downdraft cook top, stay away from Whirlpool and Jenn-Air products. Their designers obviously don't have a clue what they're doing. And if you think they will help you, you're in for a surprise. Do not buy.

We thought we were doing the right thing, seven years ago, by purchasing what we perceived as a decent quality appliance. It was the worst purchase we ever made. Over $2300.00 including tax and delivery, and it is ready for the scrapyard. We have decided not to repair this stove, for the fourth time!

The control panel sends messages and beeps for no reason, usually in the middle of the night. The solution is to cut off power to unit. Very annoying and possible prelude to total breakdown of panel. The other parts (cooktop, grill and oven) have so far worked fine, however, not like my first two drop-ins which were great but made by Jenn-Air before it was Maytag/Whirlpool. It seems China or India are not the best possible choices for manufacturing these products.

I am trying to get a regulator for my gas grill that I paid approximately $1,000.00 at Lowe's in 2006. Regular service does not carry this part. They put me to California 800-913-8999. I ordered the part (it was said to be backordered) in July. I have not received the part yet. I believe an appliance, as expensive as this grill, should be easily serviceable more than 5 years. The model number is 720-0150LP. The serial number is DG-002-873842. MFG date 1/2005. I really need this part.

Jenn-Aire dual fuel modular downdraft slide in range front panel controls stopped working partial after a few years and now cannot select bake or broil so electric oven is useless. Gas cooktop still works fine after cleaning burner, it is sensitive to boil over, then won't light automatic which is a danger for gas in kitchen.

Defective design and manufacturer should fix or replace for free or little, < $100, cost.

My first glass top on downdraft gas cook top JGD8430ADS cracked due to thermal issues. Since it is under warranty, Jenn-Air tried to replace it with a second one, which came cracked out of the package. This part is so poorly manufactured. There should be a recall on it.

On discussion with their consumer specialist if I could pay the difference and get a stainless steel cook top instead (to avoid yet future and repeated repairs with glass top, which could possibly damage my granite countertop underneath), I was told no way, that I had a repair warranty, not a replacement warranty. This is a company whose products one should try to avoid at any cost.

I paid $2300 for a Jenn-Air slide in gas downdraft range about 3 years ago. Due to the way my kitchen was configured, I had no other choices. No other slide-in gas downdraft range is made. There was a non-working Jenn-Air in the space when I bought the house. I should have been alarmed I suppose. Stoves are supposed to work for decades without problems. I have had numerous problems but nothing that has not been mentioned by many other people. The igniter on the double burner quit working early on.

The oven door has never shut properly. The first time I used the self-cleaning feature, it discolored the oven door glass quite badly and the oven was not exceptionally dirty. I, too, got an F1 message that is everything quit working on the night before Thanksgiving last year. I finally went down in the basement and unplugged it and then replugged it in and it began working. And yes, if you use the downdraft fan to clean the air, it certainly does blow out the burners on the right side.

But the most expensive and annoying problem has been the repeated failure of the CPU which renders it useless for months. It was under warranty the first 2 times, costing $872.00 to repair August of 2009. I did not have to pay it but that was the charge. Also, they sent the wrong part twice. I needed white and they sent black twice so it took forever. Now, only 16 months later, the CPU has failed again and I will probably have to pay.

At present, the CPU has failed partway; no vent fan, no convecting, but it will still bake and broil for now. If there was any way I could afford to remodel my kitchen and move the location of the oven or if there were any other viable choices for the existing location, I would certainly change it out. It is very troublesome. But what really scares me is reading all of these posts from people who watched theirs catch fire! It was quite expensive and I, too, thought that Jenn-Air had a good reputation. It is really unconscionable to charge that amount of money for something so riddled with functional defects and dangers.

Last November, I purchased a Jenn-Air Stainless Steel 30'' Slide-In Gas Downdraft Range JGS9900CD from Sears. In 10 months, under normal household use, the touch panel for this new stove stopped working. I contacted Sears. I purchased the three-year extended warranty. Sears' first action was to replace the circuit board for this stove which didn't resolve the problem. Next, they ordered the touchpad. A week later, a wrong part came in, so they ordered it again only to receive the same wrong part. It took me two and a half weeks talking to a Sears' representative to get another repairman to come out and verify the part being ordered. The repairman talked on the phone with the parts people for about half an hour, after which he told me that they would research the part number and send me the correct part.

A week later, I received for the third time the wrong part. Jenn-Air seems unable to get their act together with the design of their touchpad interfaces, and the replacement of these parts. Sears now wants to replace the stove. Because I didn't have Sears do the initial install, the plumber who did the pipe work in my kitchen installed the stove. Sears now wants to charge me for the installation. When I bring up the fact that I have to pay for installation twice, they pointed out that they are giving me a new stove like they are doing me a really huge favor. They seem unable to understand that I bought a warranty and they should be fulfilling a service agreement.

Jenn-Air finally replaced my badly malfunctioning double wall ovens, but they still refused to give me the ones I had ordered in the first place. And guess what! The new unit is worse than the first one. It fails in all the same ways and more. It is my opinion that Jenn-Air knows this is a bad product and they are dumping them on people. What does it take to force a company to recall defective products?

My slide-in Jenn Air range has been nothing but a disappointment since I bought it in 2007. The heat elements have given out 4 times and the electronic panel had to be replaced and repaired. One of the knobs stopped turning and had to be replaced (the inside and outside parts) twice. Jenn Air kept telling me they needed for the repair man to tell them the range needed to be replaced before they did that. Obviously they were waiting for the warranty to expire and the service men would like nothing better than come over every week, if they could, or the word to replace would never come from them, even thought they were telling me how many people had trouble with their new Jenn Air Appliances.

It is unbelievable to me, a company like this would not own up to what they manufacture and they would disappoint so many loyal customers like this. I say when you complain, use the name Whirlpool, not Jenn Air. Whirlpool bought Jenn Air out, is managing to destroy Jenn Air's reputation as a reliable product and really doesn't seem to care. I need for them to replace this range once and for all. I just refuse to accept that my $1800 range is so much worse than the cheap Hotpoint I had before the remodel.

Jenny Craig misrepresented the food as low in soy, low sodium and a healthy way to lose weight. They encourage the use of sucralose/splenda a toxic, binding toxin artificial sweetener in drinks and in 90% of their foods. I cannot eat soy or sodium or sucralose. I became terribly ill and in pain from the gastrointestinal effect of the food & sucralose that I ended up at the doctor. Jenny Craig is not a healthy diet and sucralose has not even been approved in such liberal amounts by the FDA! Two words, Class action!

My gastrointestinal tract was so badly damaged & I was in enough pain as the sucralose is cumulative in your system that I ended up at the doctor. The soy in 99% of All Jenny foods set back my thyroid function. The sodium was making matters worse. It took over 1 week to flush the toxins out of my body. Healthy? No way, the FDA doesn't think so either. Expose Jenny Craig's billion $ industry built on lies!

In August of 2010 I purchase a Jenn-Air side by side refrigerator from Airport Appliance. Refrigerator, right after installation, started to have condensation between the 2 doors as well as ice making within the freezer walls. I placed a call to Airport Appliance and they directed me to Jenn-Air. Then Jenn-Air sent me a technician from Mr. *** who after looking at the appliance said that parts were needed and he was going to order them. A month went by until the parts were installed, to no avail. Refrigerator still has condensation between doors and ice still appears within the freezer. A second technician was sent to my home and could not figure out what was wrong with the refrigerator and spoke to the technicians at Jenn-Air in front of me saying so.

When I called Jenn-Air after their customer support telling me that some condensation should be expected and that what the technician meant to say, although that is not what is written on the report, is that there was nothing wrong with the appliance. A third technician was then sent to my home, after Jenn-Air customer service threaten me to charge me for the visit in case nothing was wrong! The third technician came and rewired some wires found between the doors and told me that if that didn't fix the problem he would be asking Jenn-Air for a new door. The problem was not fixed and now Jenn-Air just keeps on telling me that they are waiting for the report from the third technician. Airport Appliance will not take the appliance back (re-stock) since it has been used and I have a malfunction $2,400 refrigerator.

Bought my house in 2006. Bought a full set of Jenn Air appliance top of the line. Felt at the time worth the investment. Not now. The $1200 dishwasher made so much noise and loads horrible, horrible. Not to mention does not clean dishes very well at all. Did complain early on, even called Sears where they were bought. No remedy.Did not really seem to care to remedy.

Now, it's the electric downdraft cooktop that control panel is down on ($950) not sure warranty will fix. Nothing but downdraft will work. Nice. And since I am at it, the wine refrigerator is really poor for the use of wine bottles since they tend to fall through. With all this said, I will never buy anything Jenn Air again. Bent over for $6500 worth of crap metal. Really make me sick.

That's 2 control panels in 3 years! The fabulous features of this Jenn-Air oven & cooktop are diminished by the defective design of the digital control panel, which is completely unusable (and, consequently, is any part of the oven which requires digital input). My first panel went out in less than a year, and it was a nightmare getting the part ordered and the service company to replace it. (It was finally replaced the night before Thanksgiving! ) The replacement panel went out within 2 years, and the technician who replaced it said that this was his 3rd Jenn-Air panel replacement that week! He said that any steam/moisture from the oven can get behind the panel and short out the circuits. This same thing can happen to the burner controls, which haven't worked optimally for most of my ownership. Ugh! I'm crossing my fingers that control panel #3 doesn't go out soon.

Jenn-Air range/ovens apparently, have a major problem with faulty control boards on some of their models. I had the control panel replaced on mine by their preferred supplier in 2008 at a cost of $300. Now, in 2010, I had to pay another $300 to have it replaced again! Never, ever will I purchase anything made by Jenn-Air!

On 11/03/2010, I purchased a new downdraft JES9860CAS01 push in range and while removing from box, lifted up the front with weight on rear legs, the left rear leg folded to the ground. No warning about this flaw. Jenn-Air removed steel leg support and replaced with cheap thin alum.

It caught fire underneath the carriage on the main valve line/fuel rail.The stainless steel cooking area was all rusted out and burned away. Burners are all burned up and rusting away.the unit is 4 years old. I was contacting Jenn-Air/NexGrill for parts when I came across this website. After reading everyone else's problems, I thought, why bother. It's too dangerous for me and my family to use, not worth it.

My Jenn Air electric 30" slide in range was bought in April 2009. Today's date is Nov. 3, 2010. It's now on its 4th electronic keypad. It's unreliable. It takes too long to order spare parts. The service agents call promptly but do not have parts. So, we must wait an indeterminate time while the warranty runs on until the parts arrive. I'm thinking of calling CBC market place to expose this issue on TV. Whirlpool washes its hands off the problem when the warranty expires and offers no fix for problems with their electronic keypad: no oven, no downdraft fan, no convection, or a combination and complete shutdown.

I'm going to court to seek removal, restitution, and redress from Whirlpool if the new control pad, when it arrives, proves just as unreliable as the previous 3 under normal use. Whirlpool has not admitted that any problem exists and or that they are working on a solution. My family and I should be able to enjoy at least 15 years of trouble free use, except for normal wear and tear of this expensive range. Instead, I'm waiting for a new control pad the service agent has ordered. It has been two weeks so far. Whirlpool won't admit there is a problem, because then they would have to solve it.

After the demise of my 28-year-old Jenn-Air Stove, I was so pleased with it over the years, I bought another with slide-in downdraft electric range with a glass top in June 2009. A little over a year later, I noticed spots on the front of the stainless steel door and kick panel. I never used anything but soap and water in cleaning it.

By October, these areas turned to rust. We called the manufacturer and they told us it was out of warranty for cosmetic reasons. When we asked at what point does something become manufacturer's defect versus cosmetic, and cited many complaints about rust on the internet. She put us on hold and came back to say that as a goodwill gesture, they would authorize us to have a dealer come out and replace the panels. In setting up the appointment with the authorized dealer, he laughed when we told him the story and appeared to believe us immediately over the Jenn-Air rep. "Let me check stock", he said.

If it's not there, it means it's usually a high volume item (meaning used a lot for repairs). Sure enough it was. A week later, the part was in hand, the rep arrived and placed a magnet on our Whirlpool stainless steel fridge (fell off), Whirlpool stainless steel dishwasher (fell off) and then our 18-month-old Jenn-Air range (stuck like glue). Moral of the story-cheap steel. The rep told us Jenn-Air used to be top of the line, but when they were bought out, the new company wanted to make their company top of the line and started using cheap materials in Jenn-Air. So when shopping for stainless steel appliances, carry a magnet!

Our $2,150, 3 year-old Jenn-Air downdraft range/oven is garbage. The screws that hold the burner plates down are cheap and not rust proof. The slightest amount of moisture causes them to rust. The ignitor on our main burner quit working. The repair person had to drill the screws out of two of the burners and replace the entire assembles. We are out $550 largely because J-A saved a few dollars (at most) by using inappropriate, inferior screws. We had Jenn-Air in a previous home and had an ongoing series of problems with it. Do not buy this brand!

I bought my Jenn-Air Electric Downdraft Slide-In Range 4 years ago. Since then, the touch panel has been replaced three times, including twice in 2010. I'm disgusted. Unfortunately, I need Jenn-Air's downdraft feature and so am pretty much stuck with this range (unless I want to buy a pricey Dacor range or remodel my kitchen to include an island cooktop with a pop-up downdraft element).

In 2007, I purchased a Jenn Air stove and dishwasher. In 2008 I started having issues with both. The following is a list of calls that I made to Jenn Air with their resolution dates:

8/14/08 Range touchpad issue, 8/26/08 fixed with 1 year warranty, 9/9/08 dishwasher touchpad issue, 1/26/09 Range touchpad and other control panel issue, 2/10/09 Range fixed (received "good will" coupons to restaurant because I complained that it was the middle of winter and they didn't know when they would be able to get the part (backordered), 5/4/10 Dishwasher Control panel, 5/20/10 dishwasher fixed, and 9/10/10 dishwasher control panel.

I am so disgusted. I paid $999.99 for the range and $849.99 for the dishwasher and they are the biggest pieces of ** that I have ever owned! The customer representative stated that they have been kind in offering me "good will" dinner coupons and a "free" 1-year warranty. I stated that they should never have had to do that! I didn't even have them for 3 years before they fell apart.

Our 2008 year Jenn-Air downdraft gas cook top / grill came with our manufactured home, as an expensive upgrade. This stove is junk. It is not worth $1800 for a cook top. The burners don't put out enough heat to use a wok. If the downdraft is turned on at any speed, you cannot even boil water because the flames and consequently the heat are sucked away. So we are faced with stinking up the house when we cook, especially bacon, onions, fish etc.

Jenn-Air used to have a great reputation for fit, finish, function and quality. That is why we choose it as an upgrade. I cannot say that this unit fits any good quality description. This cook top looks good in the kitchen but is junk. How can this product even be sold when it doesn't do what it's supposed to: cook? This unit should be recalled.

Double wall oven unit turns itself on! Our oven started overheating past year through broiler mechanism during bake cycle. It singes food under two minutes and flames shoot out from excessive heat due to broiler. We constantly have to unplug unit or trip breaker to cut heat source. When we plug wall unit back in, the broiler automatically turns itself on. We do not push any buttons! Just watch in disbelief again and again.

This is a Jenn Air defect/ glitch default not "normal wear and tear" as Jenn Air keeps referring to it. Currently, we let oven sit days at time with no power to it since it has capability to catch our house on fire at any time, awake or sleeping. We are going to post video on YouTube. It currently is unplugged since it just happened again last Wed., Oct 13th and we tried once again yesterday, the 17th to plug it back in and the broiler unit immediately turned itself back on! Looking for resolution and Jenn Air offers none. Since 10 yrs old, we have to "repair" at our cost. Again, this is not a repair nor normal wear and tear. Not acceptable.

I purchased a Jenn Air slide in gas range in March of 2009. Within 18 months the entire electronic panel went dead. First, a couple of the functions would not work and then the whole thing went dead. Without the electronic controls, the oven is unusable. The Jenn Air suggested repair man came out and said the whole panel had to be replaced.

Since it was longer than a year after purchase, I have to pay the $135 installation fee. The customer service person on the Jenn Air phones was unapologetic and just stuck to the company policy. After reading other posts that say their electronics have gone out numerous times, I am thinking this has to be taken to a higher authority. Jenn Air is ripping us all off!

We remodeled our kitchen in 2007. We bought all new appliances, including a downdraft electric range from Jenn-Air. The first thing I realized was that the stove top doesn't get real hot. It's hot enough to cook but it cycles on and off. So if you want to sear a steak or cook something at a high heat, it doesn't well. When I called about it, they said that it can't get too hot or it will break the glass top. I guess I should have thought of that myself.

I have also realized that I hate to clean the glass top. It always looks dirty. Even if I just boil water it leaves spots. Black top is not for me. The latest issue started about 5 months ago. Occasionally, the oven part of the range does not shut off. It will continue heating beyond the temperature until it faults and shuts it self off. I can't predict when it will happen. To get the oven restarted I need to shut off the breakers and reset the oven. I'm somewhat stuck with a Jenn-Air because so few manufacturers make down draft slide in ranges. I hate this $2000 piece of junk. When I called Jenn-Air about the oven going out of control, they told me it was out of warranty.

In December 199, we purchased a Jenn Air down draft dual fuel stove. It arrived in time for Christmas and naturally two of the four burners did not work. The oven bakes like a dream, I dislike cleaning the cast iron grates and have never used the grilling feature. The stove top is so miserable to clean that I do not want to waste my time cleaning the whole unit. The oven door warped about four years ago and leaks steam which stains the white plastic. So now that appears dirty. For now, all features work so we will continue to use this item.

We are building a new home and I sure would like some nice reviews about what to buy but from what I have read no one is happy with any range. By the way Jenn Air was bought out by Maytag which offers lousy service at least in Nova Scotia where I lived. My experience with the Maytag Neptune stacking washer and dryer was unpleasant because Maytag has a poor history of reimbursing service technicians so I will stay clear of these products.

I purchase 4 Jenn-Air appliances. The built in double oven. I seriously doubt that the Convection part of this appliance works to any affect. It is truly pathetic. An oven half the price of the Jenn-Air worked perfect. This is a joke.

The dishwasher is noisy, does not clean worth a darn and yes it has been serviced by a pro and I can take the thing apart blindfolded. The Fridge has had the compressor replaced once. It freezes vegetables solid when it feels like it and don't ever leave the lower freezer draw open even a crack or it will defrost everything in it at a surprising fast rate. My cheap fridge had an alarm, this expensive wonder --well it has zip! My downdraft stove top. Low on BTUs.

Do not ever count on the downdraft doing much at all, best to get an overhead vent. The high flam setting is 60% of what I would expect the low setting is more like medium. Cooking is a bit of a toss-up

All in all I would rate my experience with "top line" appliances from Jenn-Air as unsatisfactory. They haven't broken down to any more than I would expect it is just that they are lousy at what they are supposed to do. I will look at some offshore makes next time. There are some great appliances out there but my 4 year old Jenn-Air(s) are not one of them.

Six years ago, I bought a brand new Jenn-Air model# JES9750A 30" Electric Downdraft Stove from Meltons Appliances. Four months ago, the oven front control touch panel started flashing and some touch controls would not work. Then a few days later it started blinking and beeping and the oven stopped working completely. I had to shut off the circuit breaker to stop the beeping. Meltons is no longer in business so we called an authorized repairman. They told us it was the front panel electronic memory board along with some type of sensor behind it. I spent a total of $690 for parts and labor! Jenn-Air said the warranty has already expired.

We paid over $2,000.00 for the stove/cook top approximately 6 yrs ago thinking we were getting a top of the line appliance! Previously I had a basic inexpensive Whirlpool Stove, maybe $300.00 cost. After 10 years when we sold our house it was still working perfectly! i guess in the case of Jenn-Air you do not get what you pay for! New parts & labor only warrantied for 30 days by Jenn-Air. Now I am forced to either pay $2000.00 for another new one or $690.00 to repair it with a 30 days warranty! I could have bought 5 new regular stoves/cook tops for $2000.00 or 2 stoves/cook tops for the $690.00 it is going to cost me to repair it!

We purchased top of the line Jennair appliances. The controls on the range have been repaired 3 times in less than 5 years and now the fridge stopped working due to some internal leakage issue leaving us with having to purchase a new fridge or paying $650+ to repair the 5 year old Jennair! Buyer beware!

We are one of the unfortunate people who bought a whole kitchen of Jenn Air appliances: refrigerator, hood, range with convection oven, and dish washer. These are expensive appliances but the quality of these appliances are poor. Specifically, the grill of the range discolored after only a couple of years of use. More importantly, the convection oven feature does not work and the range control knobs cracked internally which has to be replaced at the cost of $13 a piece, which is outrageous. The dishwasher seal stained easily and the partitions in the racks bent out of shape easily. Overall, we are very disappointed with their performance and will definitely replace with other brands. We bought Jenn Air thinking that they will have the Maytag reputation and quality. We are sure that the Jenn Air repairmen will be very, very busy.

I bought a Jenn Air Radiant Range with Convection Oven, model is SCE 30600B in 2000. I had to replace the relay board in my Jenn -Air radiant range/convection oven in 2007. The repair man told me it was a common problem with these ovens. It cost $200 to repair. Now the digital clock is no longer showing although the timer and oven temperature still work. This was an expensive appliance! It certainly has not put the Maytag repairman out of business, contrary to the TV ads.

I have a non-reparable Jenn-Air refrigerator. Numerous repairs have been made but the thing can't be fixed. It is ruining our floor from constant leaking and scraping. We want someone to take care of this, a new refrigerator and repaired floor.

My model #SCE30600W range which originally cost us over $2000 has a crack in the ceramic top. Everyone tells us that this part is no longer available because Jenn-Air is improving their ranges so they can charge even more. This could have been repaired for $3-500, but will not have to be totally replaced for more than $2500 and the range to be put in a dump? Green? American made? This is my last purchase of any Jenn-Air products. Stand behind your products.

My JennAir Convection Oven control panel lights went out after the 3rd cleaning and was quite new. I looked up on the internet the problems regarding this oven and soon realized it really couldn't be fixed. The control panel is not properly made and able to stand the extreme heat needed for cleaning. I continued to use the oven with a store bought oven thermometer and the unlit control panel. Last week using the oven, the beeper kept going off and today with the oven off, the beeper kept going off and could only be stopped by turning off the electric circuit breakers.

This oven should have lasted a very long time using it so seldom for just one person. I am a senior widow and really can't afford a new built-in oven, it should have been recalled with so many complaints. I am lucky to have been at home when it started going off.

I purchased a Jenn-Air grill in March 2010. I placed an order for the following accessories: natural gas conversion kit and rotisserie kit on March 30, 2010. I have been calling for the past five months with no help. All employees must have been instructed to tell callers that the order is in the warehouse and will be shipped tomorrow. The items are never shipped. I had hoped to use my new grill all spring and summer. It is now approaching fall and I still cannot use my grill as I would like.

I have had three Jenn Airs and still have one. And i Loved them all. The one I now have was struck by lightning so may need replacing. After listening to these comments, I now know the last thing I'll be shopping for is a new Jenn Air. Thank you all for letting me know they no longer take pride in their product. Just goes to show your quality should be job one. Their lack of quality is not reflected in their prices. How sad. I wonder where these Jenn Air products are made.

Problem for Jenn-Air SCE30600 Slide-In Electric Kitchen Range, Clock and oven control display.

I have a Jenn-Air Radiant Range Model # SEC30600. It seems to be a wide spread problem that the LCD display gets dimmer with time. From what I have read online, the C3 capacitor which is 35 volts and 68uf goes bad. This is about a $2 part but they want you to replace the whole circuit board at a cost of around $190. I really believe that this is a manufacture defect because of the wide spread problems. Maybe the capacitor cannot handle the heat and goes bad. Just do a Google search for Jenn-Air SCE30600 Slide-In Electric Kitchen Range. There are so many problems with this range that it should have been recalled long ago. Class action lawsuit?

The downdraft vent works terrible. Whenever I grill things, the smoke alarm goes off! I had the repair person out three times from Jenn-Air and they claim that the vent is working just fine! One time, the repairman said that Jenn-Air could not make the fan any more powerful or it would put the gas flames out! Great design Jenn-Air! What a waste of money!

I remodeled my kitchen in 2007 and put in a glass front french door refrigerator, glass front dishwasher and glass top slide in range. It has been a disaster from the start. The range cooktop shattered and was replaced. I had to haggle with customer service the whole time to get them to cover the expense of this. Next the key pad on the range stopped working, requiring another visit. It was replaced. The key pad broke 2 more times, which left me only able to cook at either 350 or 375 degrees, and was replaced 2 more times. Now it is broken again.

After fighting with them about the cost of the repair they covered it to their credit, but now the party is over. It has broken for the 6th time, and they are telling me I now have to cover the labor, which I refuse to do. I won't put a penny into this piece of junk. While my range was breaking, the dishwasher joined in, with the spring going on the door, leaving it to fly uncontrollably to the ground, shattering into a million glass shards on my kitchen floor with children afoot. They fixed this as well, but shortly thereafter, the spring went AGAIN, and we were able to keep the door shut, so it wouldn't collapse and shatter. They came out and fixed the spring, though my conviction is it is an engineering design flaw and will break again under the pressure of the weight of the glass front. Do we have any recourse? It's maddening.

We purchased a JennAire drop in stove top three years ago to replace an old JennAire that had quit working. Now, three years later, the exhaust fan has totally quit, along with the indicator lights on the top of the stove. What gives? This was a procey product, spuuosed to be among the best out there...and three years later it dies?

We bought a new house with Jenn Air appliances. The oven would start to heat up and then trip off. We has the builder contact a service department. They came out and said the oven was not wired correctly at the factory. They had to order parts which took over a month. Within a year, the mother board went out and had to be replace. Again it took a month to get the part. Within the next two years it did the same thing. The last time the fan for cool down went on and wouldn't stop until we turned off the breaker. I thought Jenn air... cool good appliances. I will never buy a Jenn Air again. I found out that now our dishwasher is recalled. They can have it.

The stove will work, but the oven will not. I paid close to $2000 for a worthless piece of metal.

While baking at 350F for about 75 minutes the broiler came on by itself on high. All attempts to turn it off did not work. The only way to stop it was to shut off the circuit breaker. It was hot enough to set off the smoke alarm.

When I opened the door of my Jenn Air oven to broil I heard a swoosh and then a flame lept up in my face. It was literally a wall of fire the width of the oven that shot 2 feet into the air. It singed my hair and eyebrows and burned my sclera (white part of the eye). I called Jenn Air customer service, and they apologized for the "inconvenience." They said they will send someone to fix it at their expense, but I am afraid to ever use the broil function again. Word of warning, if you use broil open the door slowly and stand back. Has this happened to anyone else?

We purchased a new Jenn-air French Door refrigerator in 2004 as part of a total kitchen remodel. After a service call about 6 months ago in which the switch relay needed to be replaced, the technician noted that the compressor did not sound very good. Well today his monition came to fruition. The compressor died and because the warranty ended 6 months ago, we must prurchase a new refrigeration to replace the $2200 one purchased 5.5 years ago. Jenn-air customer service basically said, "too bad, so sad'" and offered the 15% rebate/discount if we buy another Jenn-air refrigerator.

I wwould love to learn of any actions or consumer initatives to hold these people accountable.

We purchased the Jenn-Air Microwave/oven wall unit JMW9530DAW a few years ago and it has been terrible. We were not able to use it well for several months due to the door not closing well and not keeping the temp regulated. After my husband replaced the seal in the door and hinges, we have been able to use it with a less than attractive plastic clip on the outside to hold it shut. The door has fallen off several times. Thankfully there are no injuries yet but definitely, it is not convenient to have happen and the door is usually hot when it happens. Also, it's not safe for our children so our teenagers are not allowed to cook in it. Now the control panel is not working on the left side, so it cannot be used at all. This was an expensive unit and due to it being placed in a brick insert on the wall, replacing with another brand is not a good option. All 3 of these issues have been common complaints among users and Jenn-Air should recall this product.

This is a Model JDR8895AAS that was installed two years ago. The electronic ignition switches started clicking and flames started shooting out of one of them.

We purchased an entire kitchen of appliances from Idlers approx. two years ago. Thus, far the ice maker has gone out twice, the control panel on the refrigerator once. The dishwasher control panel once. The range knob has fallen off and Idler's hasn't been any help locating another, matter of fact Idler's hasn't been much help for anything except for the initial exchange of several thousand dollars. I honestly don't expect anything to come of this but if I could warn at least one person from making the same mistake I did then maybe something positive would come of it. That is not to purchase Jenn-air and not to purchase from Idler's.

When the repairs on the refrigerator and dishwasher were made, they were out of warranty approx. six weeks. With threats to contact consumer affairs they finally agreed to repair at no charge. Unfortunately, six months had passed, the ice maker has quit working again and it looks like I'm on my own. Jenn-air is doing no less than stealing from the public with overpriced inferior equipment. I'm sure you have had similar complaints about them.

In Feb. of 2009, we bought new Jenn-Air appliances for the house we were moving into. Within months, the racks on the dishwasher broke and had to be replaced. The duel fuel stove has a bottom drawer that came in racked. The technician came out and re-bent it. The drawer still does not align properly.

However, this is not the major complaint. I have a French door refrigerator that has not worked properly since the day of delivery. We are on the third service company for the refrigerator. Every time a tech touches it, something else goes wrong. They have replaced the motherboard already and a whole bunch of other parts. I am told that my warranty covers only repair and not replacement. Jenn-Air will continue to send techs out rather than replace the fridge. I have lost hundreds of dollars in food and cannot keep any quantity of food in the fridge, it freezes. My Passover Seder, where I had 40 people, where ruined because my fresh fruits and vegetables froze.

"I am very sorry you are still experiencing issues with your Jenn-Air appliances."

"It is my understanding that Great Kitchens has decided there isn't anything else they can do to resolve the issues you are having with your refrigerator. The service technician called Jenn-Air's technical support line and was advised to try a couple of parts to resolve the issue with food freezing in the fresh food section of your refrigerator. I did send out the parts recommended by our technical support line to your home. They should be delivered on Monday, April 12, 2010. I have scheduled service with Alabama Power Company for April 13, 2010 to install these parts. If you have any questions about the service or wish to reschedule service please call the servicer."

"If you have any questions or concerns, please call or email me with them."

Jenn-Air sold me lemons for products. If anyone knows of a good attorney, I would love to sue them for manufacturing defective products. I am sick of Jenn-Air and their games. Unfortunately, as the appliances were expensive and supposedly high end, I do not have the money to throw them in the garbage heap, where the appliances belong and replace them with reputable appliance manufacturers' products. Jenn-Air should go out of business.

Its a Sn D00790582 Model JES9800CAS purchased 03/08/2010ar Sears with Sears delivery. The new Jenn Air range was set up today and during initial check out of systems, the back left burner started smoking and filled the kitchen/dinning room with a burnt brake pad smell. The burner was shut off and on further check,, I noticed that the burner element was not seated under the top of stove and tilting at a 25% angle? I immediately shut power at the panel off and notified Sears who said, "do not use, we will order a new one". I have contacted Jenn Air 4 times via email with no response and one time via phone with empty promises from the customer rep. I'm still waiting for return call.

I believe this qualifies as a safety problem and has created a concern regarding quality control at the factory.

I am replacing our 1981 Jenn Air model #88370 Sn 37045463 with this unit. For over 30 yrs, our old Jenn Air never failed us. It just got old. I am now working with Whirlpool Corporate, read their mission statement and call the VP for Jenn Air, the only way to work with Jenn Air is the top down. If getting a Jenn Air, it's probably a good idea to pay for the extended warranty. I have no complaints with Sears. They are making Jenn Air's problem go away, hopefully!

I purchased Jenn-Air Dual Fuel Downdraft Range in 1999. I have replaced the front control module (~$250 ea) twice. After paying for a "high end" stove and finding the "quality" of that product, I would never purchase another Jenn-Air product again. Reading online, this appears to be an apparent problem with that vintage of Jenn-Air Range (Model SVD48600P). Contacting Jenn-air provides no results.

I bought a kitchen full of Jenn-Air appliances four years ago. It took 6 months and many appliance repair people to get the double ovens to work. The space between the double panes of glass in the oven doors was improperly sealed, so there is dirt we can't remove. The microwave stopped working after 3 years. The cost to repair exceeded the replacement cost so we bought a new one, not Jenn-Air. Now, the cooktop has lost its fan and one burner. It will cost over $400 to fix. We have to buy a new one. The refrigerator door has never closed properly. We live with it. I think the quality of these appliances is disgraceful.

I used my microwave while the oven was self-cleaning and the microwave blew out. I called Jenn-Air to explain what happened and they said I should not use the microwave while the oven is self-cleaning. I examined the owner's manual and there is no such warning mentioned. The repair estimate for a new fuse and control board and service call is between $300 to $400. I feel Jenn-Air should be liable for the repair since they failed to print a warning in the owner's manual.

Jenn-Air appliances had been installed in a one-year old house we bought in 2006. We thought, based on the name on the appliances, that we had quality equipment in the kitchen. Not so. Refrigerator doors don't align, door on oven fell off once while in use, coil in oven literally exploded while in use, and the oven circuit board failed and had to be replaced. The last straw is the dishwasher motor has failed and needs to be replaced. I called customer service and all they could tell me was to contact a local repair service.

Gee, I could have done that by using a phone book. Complaints to the customer service rep did nothing but elicit an apology. Other homes in our small development that were built at the same time also have these appliances and have experienced similar issues. Anyone considering a Jenn-Air appliance is wasting their money. Comparable replacement dishwasher estimated to be about $1,100. I don't think so. I will probably have to replace other appliances in the near future.

This morning, while heating water for tea, the electronic controls on our Jenn-Air gas stove top started clicking then a pop and smoke started billowing out from the stove controls. Immediately, we shut off the stove burners but the smell of burnt or melted electrical wiring filled our house.

Count me as another disgruntled Jenn Air customer. We have (barely) a 4 year old gas downdraft range. The electronic oven control panel has failed on 4 occasions. Judging from other reports, this isn't a fluke. There seems to be something wrong with the electronic control panel on these ovens. I keep paying for repairs. The part is in warranty, but the labor isn't. Jenn Air has finally agreed to cover labor this time, but this is getting ridiculous.

On 12-13-2009, our almost exactly 3-year old Jenn-Air Dual Fuel double oven range caught on fire. Only the surface control knobs (all of them) when igniting the burners to make breakfast. My husband put out the fire with damage only to the stove (none to property thank goodness) and he disconnected the gas to the stove. The next day, I contacted Jenn-Air and they were very efficient in scheduling someone to be at my house by Wednesday (2days). Monday afternoon, I received a very nice call from Lorna with the safety department letting me know the services would be fully covered by J-A. Wednesday, the repairman arrived and rendered the stove useless. He said we had a gas leak in the stove. He said he would put a note to his company ASI to have our family on priority for repair. He needed to order the parts. He said in our situation, the parts should be overnighted or 2-day delivery.

Here's where the problem starts. This was on Wednesday, 12/16/09. He advised me to call ASI everyday to check status because it was so close to the holidays. I did so. Let me add that I stressed to the service tech importance of promptness because of having a 1-year old in the house that needed baby food. I left everyone alone until Friday (wishful thinking). Of course, no parts yet. Monday, no parts yet. Tuesday, no parts yet. Wednesday, no parts yet. Each of these days that I called ASI. I was told that they received shipments all day and that someone would call. No one ever called me from ASI. Wednesday was 12/23/09 and their last day until after the holidays. No cooking over Christmas for my family. No calls from Jenn-Air or ASI to follow up.

On 12/26/09, yes, the day after Christmas. I called the 800 number to Jenn-Air to voice a new concern. My kitchen smells of burnt wire. I was told by Laura to leave a message with Lorna and that Lorna would help me when she returned after the holidays. I did so. On 12/28/09, I left another message with Lorna. On 12/29/09, I left two messages with Lorna. She did finally return my call, but she called my house phone not the cell number I said I would be reachable at. I called the 800 number and got Brandy at Jenn-Air.

I told her the whole story and my new concern. I didn't want them to repair the stove only to discover it would stink when I cooked. She put me on hold, contacted ASI and discovered that magically, the parts were ready and advised I have the parts installed first. Brandy transferred me to Susan at ASI. I found out the parts weren't in yet, but were scheduled to be in on Wednesday afternoon. You guessed it. Thursday is New Year's Eve and no work.

I ended up taking a full day off work on Monday because Susan said ASI wouldn't be able to schedule Monday repairs until Monday morning. It doesn't make sense to me either. The same service tech I had arrived approximately 3PM Monday and replaced the parts. He said the note he put in the computer at ASI making us a priority had been forwarded right back to him therefore, no one got it. He replaced the parts and cleaned the burnt areas with Windex. This is now 1/4/2010. I had to cook at neighbors, order out and buy microwaveable food through the holidays. I am an appreciative person, but seriously, where was the customer service? No one ever returned my calls. In fact, I left messages with Lorna asking how to contact her supervisor to file a complaint. Do you think that call was returned? Yeah, right.

So far, no more fires and no smells, but very poor service. It is scary to think that you work hard and save your money to buy the best because you think that's what you're getting and it's not. My house could have burned down at any time. We were fortunate and still treated poorly. I am utterly disappointed and will not buy another Jenn-Air product or use ASI's service again. I have also spread the word everyone I know. Top of the line isn't so great.

The inside glass panel popped and broke while we were using the self-cleaning oven feature. This is the second Jenn-Air oven we've owned and the second where something has happened that we believe to be a manufacturing defect. In the first oven, a cross-over piece fell and shorted out the circuit board. We had to replace the entire oven. This oven was considered to be high end. Too bad the quality wasn't there. I seriously doubt we will end purchase another Jenn-Air appliance.

I purchased three Jenn-Air appliances in Spring of 2007. I bought a dishwasher, a range and a refrigerator. I have had so much trouble with the range. The touch-pad controller of the oven settings broke only 11 months after I bought the appliance. When I pressed the buttons, instead of starting the oven, light, or timer, nothing happened. I called and got a repair man to come, who just came and found out the same thing I told him, and called Jenn-Air for a replacement. I got the replacements 11 months after I bought the appliance, just within the one-year warranty. The new panel broke within less than a year of getting it, so I called the repair man again. He came again and asked for a third panel from Jenn-Air. Jenn-Air replaced it again, even though it was beyond the extent of the warranty.

Less than a year later, the third panel broke. By then, we were really frustrated with Jenn-Air and their appliances. Three had broken already! We called the repair man yet again. He came and called Jenn-Air. This time, though, Jenn-Air said they wouldn't cover a new panel. The new panel would cost me several hundred dollars (I forgot how much it was, but it was some ridiculously large amount of money for only that one small part)! I refused to pay for it, so the repair man negotiated with Jenn-Air for almost a month. Jenn-Air was stubborn and refused to give the part for free. All those negotiations were over one small part, a touchpad, for one customer! Finally, Jenn-Air gave in and replaced the panel for us. They said that this time, it wouldn't break. That replacement was in fall of 2009. Now in January of 2010, we haven't had any problems with the fourth panel yet, but we'll see. I am really frustrated with Jenn-Air, their appliances and their customer service. I have only had bad luck with that range. My refrigerator and dishwasher from them are working, but the dishwasher is very noisy. I do not recommend Jenn-Air appliances. Don't buy from them!

We have had to replace our Jenn-Air Gas range twice now. The first one the oven didn't work properly the oven unit was replaced and the burners keep making a clicking noise after being replace a number of times the range was replaced. My new one the front panel does not light up to indicate what feature you want to use or at what temperature you want to bake anything. They have replyed that this is an engineering problem and that there is nothing that can be done to fix it.

Add my name to the list of disgruntled consumers who had the misfortune of buying a Jenn-Aire gas range at a cost of $1,300. My saga goes back to December 2003 when I purchased it, having it installed in March 2004. Among the many defective areas, the most common is the electronic panel shutting down. This happened almost immediately after installation. It wold shut down and a message would appear on the panel to unplug it and call service. No repair person was able to fix the problem and it was ultimately decided to replace the panel. That was the first of three replacements and I expect the third replacement next week, but not on that stove, but on the second stove. It got to a point where Maytag may have thought I just had a "lemon" so they agreed to replace the stove six months after I got the first one.

However, they are all lemons because shortly after installation of the second stove, the same thing happened time and again. I had to take out Certificates of Coverage which are totalling over $500 because I knew I would be confronting this problem time and time again until such time as I purchase a new stove from a different manufacturer and put the Jenn-Aire at the curb for disposal. Not only does the panel shut down, but the oven gets extremely hot and I need to open a window. The repairman who came on 11/12/09 told us he knows of others who have had these problems with Jenn-Aire ranges. Almost six years have passed and I have emassed a 3 inch file which includes current letters to Maytag (who owned Jenn-Aire at the time), the Better Business Bureau in New York City, the applicance store and the Consumer Product Safety Commission, which I have asked to reopen the matter. I suggest others file a complaint with them as well. The Clearning House number is 301-504-7921.

Today, August 30, 2009, our Jenn-Air sidexside started burning, smoke pouring from underneath the doors.

An electrcal burn smell prededed the smoke by at least 15 minutes. So we were investigating the kitchen for the burning source when I noticed the refrigerator smoking.

I called the Maytag service line at 5:30 CDST. They had just closed, so no one took our call. We were directed to use the website, which I will do next.

When I checked over the range after I got home from work, I was sorely dissappointed at the quality. Jenn Air is not high-end; it is Whirlpool crap, just like the Frigidare that couldn't be fixed. We've been without a range for over a week, having to eat out every night and now the $1,400 we spent on a new one was a waste. We have contacted Home Depot and demanded they remove the range from our house and refund our money. I don't want a brand new anything that immediately fails; it's bound to be a lemon, and I don't want to deal with it. I want my money back so I can purchase a quality appliance made by someone other than a Whirlpool company.

I bought a Jenn-Air downdraft stove in 2000. It was the third Jenn-Air I'd purchased, and I loved my first two.

From the beginning, though, this unit was a mess. It arrived with insulation jamming the ventilation fan for the convection oven. The spark unit for the left burners broke more than once and had to be replaced. The BTUs on the left side never worked correctly. The front burner charred food, while the rear barely warmed it. The grease drain had to be unclogged every few days because there was a kink in the line. As often as not, turning on the right front burner shorted out the mother board, so I'd get error messages and beeping and could not get it to re-set without throwing the circuit breaker.

This went on the entire time the unit was under warranty. I kept thinking that 'this time' it'd be fixed forever.

As the warranty came close to expiring, I contacted Customer Service. The people were very polite. They reviewed the history of the machine and told me that it was clear that this unit was a lemon. However, they told me that I'd waited "too long" to complain and there was nothing that could be done. They offered to give me a 15% discount on a new machine. I countered with the suggestion that they give me an extended warranty for the life of the machine, say 12 years. I was told that was a very creative suggestion, but they could not accept that. It was the 15% offer or nothing. I asked why I would want a new machine if this one was a piece of junk. Besides, the features that attracted me to the Jenn-Air in the first place -- the different burners, grill, griddle -- were no longer available.

Today, the machine started giving me the 'error' beeps without any interaction on my part. It just started going on its own. Resetting the circuit breaker did nothing. I can start the burners with a match, but I don't know what I will do when I need to use the oven. I've spent the afternoon on the web, looking for gas downdraft slide-in units. Aside from the Jenn-Air, there appears to be only the Wolf Unit for nearly $4k, plus the downdraft vent for another $700.

I've gotten a bit of revenge. I've talked two friends who were renovating their kitchens into not buying Jenn-Airs, but that really does nothing to help me.

I currently own a Jennair Downdraft electric stove and would like to replace it as we have now owned this one for 22 years.

My wife and I went to Tasco Distributors in Mississauga and the gentleman that served us was not willing to give us a printout of the product that we were interested in unless we gave a deposit. He informed me that he does not work for free; whatever that implies, I'm not quite sure.

I am currently comparative shopping as most individuals do. My question to Tasco is, "How does one decide on a particular product without receiving verbal product knowledge information and literature?" We decided to leave the premises and asked for the salesman's business card and the name of the owner. He returned with the manager's business card and refused to print his name on the card.

I proceeded to tell this salesman that his service was terrible and indicated to him that I was going to inform all of my interior design students that I teach at 4 colleges not to do business with this company. Believe me, students pay attention to stories like this one.

The manager threatened to have me removed from the premises and didn't even bother to ask what the problem was. Great manager! I just wanted to let you know about my Jennair experience. Thanks for listening.

Canada

We bought a Jenn Air 36 glass cooktop back in July. Had it installed in August. The first night we cooked on it the glass cracked in 2 places. We called Jenn Air since it was supposed to have a 1 year warranty. They sent out a service rep, not even affiliated with Jenn Air. He said that it was an impact crack from something falling on the glass. We told him how it actually happened and we were basically told we were lying.

I called back the Rep at Jenn Air and he said that they have to go by what the rep said. They would not cover the crack under warranty. My next step was to contact Howard's Appliances (the place where we bought the cooktop). They said to contact the manufacturer for the warranty. I told them the story and after about 10 phone calls they agreed to fix the glass. That was 4 months ago! Each time I call I get a new run around, a new drop dead date, and nothing ever gets done. I just want a refund and don't ever want another Jenn Air product again! It has been stressful and time consuming trying to get this problem resolved!

Purchase Jenn Air double oven free standing range model JDR8895AAW when I built a new home. Since that time the gas cook top has shorted out on two different occasions with repair by Jenn Air technicians and now I am dealing with another electrical problem, the lower oven turns itself on the temperature holds at 170 degrees which also makes both ovens completely useless so now I have a 1500.00 Jenn Air range that is useless for baking. These products are less than 3 years old.

I am looking for a replacement part for my Jenn-Air, model number JMW9530DDAB. They stopped making it 2007. However, they currently make 15 additional models that use this part. I am frustrated that Jenn-Air/Whirlpool will not support their products. I thought legally they had to have replacement parts for at least 10 years. The unit is only a 2003. I have had zero help from their customer service people. To replace the whole unit will cost me $2,900. I thought they were a top of the line product with great customer service. I will never buy a Whirlpool or Jenn-Air again.

As I read this website I was shocked to see how many complaints were of the same nature I am having with my Jenn Aire smooth top range. I purchased a slide in Jenn Aire range on April 22, 2006 and paid $1,488.15 for it: model number JES8750BAF, Serial number 11231150JE. ON June 26, 2006 the top cracked over the right large front burner. The parts and labor was covered by warranty.

On November 13, 2008 the right large front burner burned out at the center part of the element. The parts were covered under the warranty, but I was required to pay $158.00 for labor cost. About a week later (the first time I turned on my oven) the front panel that controls all the electronics went out. The service man came and told me it was a $400.00 part that would be replaced by warranty but I would have to pay another $147.00 for labor cost. I was told the part would be in on December 15, 2008 (today). When I called to confirm my appointment for service, I was told the part was on back order until December 30, 2008.

You might imagine how angry I got with Christmas Eve only 9 days away and I am expecting about 100 guests at my home. Each Jenn Aire Service Representative I talked with gave me the brush off and refused to get me to Jeff CEO of Jenn Aire. I was finally able to speak with a Mr. --- who stated he was with Consumer Affairs Board for Jenn Aire, but he was of little reassurance that my range will be repaired before Christmas. Telling me to call Customer Service in two days. I can now understand the Customer Service Representatives non-caring attitude-they have heard this complaint 1000's of times before.

What I can not understand is not having corrected the problem years ago. When a call about a problem with the burner and power panel comes into Customer Service, it should be channeled directly for him to deal with. I would like to be included in any class action law suit against Jenn Aire. The repairs on my range in less than three years have far exceeded the original cost of the range when it was new in 2006. This is a true indication that Jenn Aire is scamming the public and doing nothing about it.

November of 2007, I went to Lowe's in Cookville, Tennessee to purchase a four burner gas range with a downdraft. The salesman showed me Jenn-air Model JDS9860BDS, which had only two burners and a grill but said I could purchase two additional burners ($170) which would give me four burners and a grill. I went home and read the literature and went back and purchased it.

About six months later the range was installed and within a month I realized that when you replaced the grill with the two burners, the controls to these two burners are set on HIGH and are only minimally adjustable and therefore burns most foods before they are properly cooked. I immediately began calling the service dept of Lowe's who told me to call Jennair directly. After perhaps two dozen calls to Jennair, a serviceman finally showed up six months after I began calling for a service call.

He was dumbfounded as to why these two burners could not be adjusted. He then called Jennair and was told they could not be adjusted because thats the way it was engineered! I then began calling Jennair and Whirlpool Corp and was told at every turn SORRY, THATS THE WAY IT WAS ENGINEERED Now, common sense says that there are valves that adjust as the two burners on the right side of the range work perfectly. All I ask is that the two valves that control the burners on the left side of the range be changed to conform with their literature for this model. Jennair's literature for Model JDS9860BDS, states under the control section: INFINITE BURNER CONTROL SETTINGS obviously not true! Talking to people at Jennair and Whirlpool is like talking to a tape recorder!

The custom-control burner on our Jenn-air cooktop (JEC9530ADB) conked out after exactly 12 months of use. We had to pay for the technician's first visit, then for the second when he came to install the part which luckily was under warranty. After exactly 12 months of use the same part has conked out AGAIN! Not only is Jenn-air insinuating that we are using it improperly, now the part is NOT covered anymore and costs $ 250 (plus labour, of course).

I am hesitating to have it fixed; what if it breaks down again in a year? I would have spent the same amount that it cost in repairs in 3 years! After reading about the awful quality of Jenn-air products and their horrible customer service I feel like sending the thing back to them. Why would the part be under warranty once and not the second time when it clearly is poorly designed?

We are without use of the biggest & fastest burner, the one we use the most!

Bought new commercial Jenn Air stove. with exended warranty. Within the first couple months the front burner would let out gas but not light. Service came and repaired twice 1st time technician didn't know what was wrong. On the third time right after first year warranty was up (Because it took them 3 trys to fix and time went by), like right after the same problem again. We were advised that we have to pay for a service cal now $85.00. I explained it is still the same problem from the start. So much for Midlnd appliance taking care of their customers, All our appliance were purchased there and all are higher end. Stove was $2100.00 alone.

Front burner does not light approxiamately 80% of the time, just releases gas- very dangerous.

Bought a Jenn-Air gas downdraft slide-in range and after one monthe pass warranty it needed new panel. One year later same problem at $389.00 each. Company's response: warranty expired after 1 year.

I bought a Jenn-Air JS42SEDBDA S.S. Built-in fridge/freezer. It is 2 years old and yesterday the entire freezer door came off it's hinges and fell on me and hit the side of my head. I tried to catch it because I knew my Yorkie was at my feet, but it was too heavy for me and it fell right on top of my Yorkie. When I saw it fall on her and she was caught underneath it, I thought she was going to die.

I lifted it off of her, and she walked away, dragging one of her legs. She was vomiting up quite a bit with blood in her vomit. I thought maybe her insides were crushed. I was in a total state of panic as she is the most important thing in my life, and I took her to an Emergency animal hospital. Had to wait almost three hours to get in to see a vet, but thankfully, she had no broken bones and seems to be okay.

I would like to know if other Jenn-air doors have fallen off, as this was extremely dangerous. If my Yorkie had been a couple of inches furhter away, the door would have fallen on her head and probably would have killed her. Worse, it could have been a child instead of a dearly beloved dog. I now have vet bills to pay, a freezer full of ruined food, and my freezer door laying on my kitchen floor.

The economic damage is a freezer full of ruined food, and vet bills to pay.

In August 2006 we purchased a Jenn Air Electric Smooth Top Slide-in Range. This product is poorly designed. Its features are wonderful, if you can keep it working!! We have had three major problems in two years. First, in September, 2007, one of the multiple burners stopped working. Service man came out and ordered the part to be shipped to our home. We had to order this part four times since each time it was smashed to pieces due to virtually no packaging. The part was just thrown in a box, no wrapping or care taken.

In February 2008, the front computerized oven control panel shorted out. Some buttons worked, but we could not operate the oven. That was replaced within three weeks. On November 29, 2008, the oven panel again stopped working. I have a service call pending December 5. I spoke to the service manager at Maytag Store in Phoenix. He told me that power surges that occur about 400 times a day cause the panel to short out if a large enough surge comes through. I have read on this board that heat and water damages it, also. I wonder what will the solution be?

As a result of these problems I am without an oven for several weeks. The first time, it took 6 weeks for repair due to broken parts. The second time it was three weeks. Hopefully this time it will resolve soon. Christmas is coming and I cannot bake or entertain let alone cook for my family. I am hosting a progressive dinner on New Years and will have to borrow a kitchen if this does not get fixed in time. We paid $1500 for this appliance based on Jennair's reputation and the research we did. We purchased the extended warranty so we have one more year of coverage, but I was told that purchasing an extension may not help if I use up repairs that equal the value of the appliance. I am sure that these three repairs will cost the warranty company at least $900 total.

I purchased a Jenn-Air Downdraft stove model JGS9900BDS. I have had it a little over a year and the oven has stopped working. The top 2 rows of the digial display has also stopped working. I have not spilled anything on it, other than the normal stuff from cooking.

The only damage is that I was supposed to cook Thanksgiving Dinner this year but could not do so without an oven. And I am still trying to find someone to fix it.

We purchased a JennAir Gemini dual fuel range, model# JDR8895AAS, on 12/22/2004. Last night my wife accidentally spilled a small amount of water (half a glass) on the top of the gas range and an igniter began clicking and suddenly there was arcing and smoke coming from one of the controls located on the cook top. I had to run down to the basement to shut off the electrical supply before it stopped. There was an obvious risk of fire and or electrical shock.

If this has not happened to any one else, I would be very surprised. I am notifying you because I am not sure if there is a recall of this product or possibly should be for the safety of all consumers with this range.

There has been no physical harm but a good deal of stress was experienced. I am looking for a repair service now, although we will be ever cautious of another incident. We would certainly prefer to replace the model without this design flaw, but it is not financially possible at this time.

Four years ago we installed a new Jennir cook top model # jec9530adw The switch on the double burner has gone out 3 times and has gone out again. I went to purchase a new switch as it is over 3 months Warranty time on switch. Before the switch was $36.04 and now the new switch part # 74009601is $179.54. This is in one year. Is this normal, can you tell me what is going on?

I have a jenn-air cook top in my new house I have been in only 4 years. My big eye on it has gone out twice. Under warranty the first time now its going to cost me 93 dollars. What could be going wrong.

On May 9th 2008 I purchased a JennAire microwave model # JMV 9169 BAS. The first time I used the convection oven - it blew a fuse and stopped working. As I was looking for the serial # on the inside of the oven I noticed that the manufactured date was December 2005. When I called the service line for Jenn-Aire they also told me that the number indicated that my model was an old one. It was not a floor model or a special deal. The manager at Hawthorne said that they just gave me what Jenn Aire sent to me. I was very concerned that I did not get a new model but a 3 year old model...Hawthorne will not do anything for me nor will Jenn-Aire. I would like to have the current model not a three year old model. What should I do?

Meanwhile the microwave does not work and I am waiting for parts. 2nd issue-firstly want new model

Me Jennaire electric cooktop takes an inordinate amt. of time to boil water due to the mechanism designed to limit over-heating the element shuts itself off when it reaches a certain temperature, so the heating of water takes twice as long. It takes me an hour to cook spaghetti! I want to be able to put the water on the stove and have it come to a boil without shutting off numerous times.

I have been told this is the way it was designed to work. Obviously, it was designed for people who do not cook and just want a smooth top ,easily dusted surface for their show kitchen. I am very unhappy with this product.

We had the same problem with Jenn-Air and an oven part. Not available until 11/03. We got online and found the part at 3 other appliance part retailers. Ourt oven is 11 years old and when the fault code signifies a problem, it is supposed to be very specific. Turns out the fault code may represent a problem with more than one part, thus leading to real frustration on the part of the repair man and numerous visits to solve the problem. I would hesitate to buy any Jenn-Air product or Whirlpool for that matter.

I purchased a new Jenn Air Slide-In range from Home Depot for about $1300 in Aug of 2006. One year later the electronic control panel went dead and I had in replaced under warranty. Almost a year again to the day, the part went dead again. This time the warranty did not cover labor and they insisted that A&E appliance make a visit to diagnose and order the part and another visit to plug the part in...at $70 a visit along with a BIG sales push to by the extended warranty for another $55 a year.

Ten days later nothing had happened so I called and was told that the part is on back order until Nov 30...another month without a stove and no Thanksgiving at home this year. In return, Whirlpool (they own Jenn Air) has offered nothing but corporate apologies, still sticking me with a ridiculous $140 labor charge, half of which had to be paid 6-8 weeks before they actually get my stove running.

One would think that paying a premium price would get you a quality product, but if the company can't even supply a basic part in a reasonable amount of time, how can they possibly design and manufacture quality products. I won't even go into the broken Whirlpool Dryer in my basement.

Purchase brand new Jenn Air Ceramic top range and oven Model no. JES9800BAB in July 2006. Control panel completely went out July 2008. Appliance is under warranty. Called into the Warranty Company who scheduled repair company The Appliance Hospital to come evaluate. That was August 22, 2008. They said they had to order a new part/control panel. Every week I have called to check, am told it will be another week and a half.

Today I called the Warranty Company directly and am told the part is on back order until 11/30/08. I will have no oven for Thanksgiving and at the rate it's going probably not for Christmas either. No one seems to care that my family has been without an oven for over 3 months with another month to go. All I keep hearing is I am sorry ma'am the part is on back order. Must be on back order because so many of their appliances are bad. I will never purchase any of their products again. The bad thing is that most new appliances regardless of the brand name are lemons anyway.

I purchased a Jennaire range . I am hooked up to LP gas. My stove has a grill attatchment. They neglected to tell me that I will be unable to adjust my burners to anything other than HIGH heat because of the grill . (evidently this does NOT happen with natural gas , only LP )I feel this is unacceptable, and that I was grossly missled. I paid $2245.oo for something I can not properly use.

There are many things I can not cook on HIGH heat. It is really stressing me out.

My oven a Jenn air model JES9750BAS has had many issues. The most recent is the control panel went out. I have been told by Sears and Jenn air that it is on back order until 11/30/08. It broke down 10/12. So it won't be fixed before 12/08 some time. More than two months. Neither company will provide any sort of rental or loaner. They won't do a thing.

In the last two years I have replaced the broiler, grill grids, oven element and cooktop element. That is replacing almost every component in the stove. It is clearly a lemon. I paid 2000.00 for it. Huge inconvenience and expense of going out to dinner and buying a small oven/broiler

We have just built a house in rural western Colorado and moved in June 1st. The prosses was about 8mo.In that time we picked out and purchased fixtures, hardware and appiances Jenn-air double oven range- gas on top. The first thing (June) we found is that we could not bake in the lower oven (IT CLEARED IT SELF). Then (June) we couldn't simmer on the range top and (Aug.) the knobs for the burner were getting harder to turn.

On October 19 2008 my wife turned on the lower self-clean setting on medum.About 45 min. into the cycle I heired a sizzle and a loud pop. I looked down from the loft and saw a column of smoke and 2 foot flaims coming from behiend and out fron the vents under the controle pad. The fire was contained in the range and thankfully the wall and counter top and cabnet were the only victums.

It would appear that I'm not alone in this experance. The smoke damage and the rest will begine to be delt with Oct. 28th. Other than a lung full of smoke, no one was hurt. NO MORE JENN-ARE! The fire investigator carefully wrapped the range and sent it to a UL labe in Denver for forensic testing.

2 1/2 years ago my husband and I built a new home. We were told to by Jenn-Air appliances so we did. The first time we turned our oven on it made a terrible noise so we had to call a service man to come and repair it. Next was the stove. Sometimes when I turn it on it makes a terrible noise also. Now my refrigerator leaks water. Called the service man out hoping all it was was the water line. NOT! It had 4 different things wrong with it and cost $350.00 to repair it. I will never recommend Jenn-Air to anyone.

Repairman came out late June 2008

Will not have oven supposedly until new part is available November 30. No stove for 5 months at least. Had to change Thanksgiving plans.

I have a Jenn Air cooktop model number jes8805bas. I bought it at about september of 06 but didn't start using it till december of 06. Three months after I started using it two of the burners died and the whole electric control panel did not work. Also the oven doesn't work. It was $1200 to fix the control panel and burners. After it was fixed everything broke again 6 months later. I had called Jenn air and no one ever came to my house to fix anything. So I sent them an email. No one responded.

Finally this month they sent a repair man to my house. He told me that the reason the burner and the oven and the controls stopped working was because MY PANS WERE NOT FLAT! So $280 dollars in labor later (thank goodness the parts were warrantied $1400) I'm still waiting for the parts.

I eventually got on the computer with the Tech people at Jenn-Air and this person does not seem to understand what i'm trying to tell them is wrong. At first they understand that the burners do not work. Then I try to explain to them that the oven doesn't work. Any ways about twenty minutes later this person still can't figure out why i'm talking about my oven not working. This person would only give me these nice neat answers that Jenn-Air had pre-written. Or they would give me phone numbers to call. They just wanted me off the line with them.

Jenn air has horrible customer service and they have no knowledge of their product. They won't even admit when something is a lemon. All in all I don't understand why Jenn air won't take the cooktop back. It just seems more economical than to keep covering the $1400 to constantly fix my cook top. They also sub-contract they don't have their own employees.

I can't cook properly for my family. Meaning I can't provide them with what they need. I'm always stressed thinking about cooking food.

I have a Jenn Air oven/stove center island style. Model number SVE47600B. The oven was new in 99. Since I have owned this oven the control panel and sensor have been replace four times. Each charge was around 450.00.

I am single and I only cook maybe once every two weeks. The oven has had very little use and looks almost new. I see many people have had the same problem with control panels and sensors. I would never purchase a Jenn Air product again. Can you say lemon.

Jenn-Air electric smoothtop downdraft slide in range #JES 9900 BAB has control knobs on front panel that turn on heating elements when pressed or leaned on.

A telephone book was placed on cooktop while person leaned on control knob and burned the phone book. A guest to my house put her purse on the cooktop and accidently pressed a control knob which caused the heating element to burn her purse.

Bought a $600 Jenn-Air gas grill less than a year ago, gas regulator has stopped working. Jenn-Air's customer service was of no help, said part was out of stock, couldn't give me specs on their own product. I bought a grill from Target for $125 that lasted me 20 years with no parts failure. You don't always get what you pay for.

THis is a follow-up to a complaint currently published. The Jenn Air compressor arrived Friday September 12, but the repair company could not schedule us until Wednesday September 17 - they had so many repairs. The repairman arrived today and told us the pipe to the compressor was broken and not repairable - this after waiting almost three weeks! He went on to say not to call Jenn Aire - they will call us in 24 to 48 hours and let us know what will happen next.

I am beyond angry - I am actually frightened that we will not get a comparable refrigerator, which I assume we are entitled too. And if so, how much longer will we have to wait?

we purchased a jenn air electric slide in range in 2001, by passing several less expensive options thinking we we getting the best without going fully professional. now the clock/temperature display has quit working. i have never had a clock go out on a stove before. cost to replace it: over $300 for parts and labor, one fourth the cost of the unit to begin with. because i am such a nice guy the phone lady said we could get 10% off a new unit. and what, buy another one in 6 or 7 years. no thanks. this time i'll get a different brand.

After 3 weeks they still have not come to look at it. They said they would give me a Credit of 1/2 the amount that I paid. I find it hard to believe that a large company such as this would have such terrible customer service. I have been in the service industry all of my working life and would never treat a customer with such service. I would reccommend that that if you are buying a new grill for indoor or outdoor that you do not buy a Jenn Air.

I spent 2 years trying to get this problem straightened out with a loss of about $300.

Ice maker never made ice properly. Consistently freezes up.

If you want ice you have to beat it off of the ice maker prongs everyday. Also. I have to use a blow dryer to un freeze the huge blocks of ice that form. AND, several times a week I have to mop up water off of my hardwood floors because water pours out of the ice maker door. I highly advise against buying Jenn-Air appliances.

The 24th of July the computer keyboard/display to my Jenn Air downdraft stove quit working. My husband and I contacted Jenn-Air, since this stove is only 18months old. They wrote down the information, told us the parts are under warranty but not the labor, and scheduled an appliance repairman for the following Saturday between 8-5. When the repairman showed he informed me that the display was not working and that he did not have the parts available.

However, I had to pay him $70 for his time, even though he already knew the problem before showing up. Anyway, he scheduled an appointment for the following Saturday 8-5. The day of the 2nd appointment I received a call at 10am from Jenn-Air letting me know that the part is on backorder and that I would have to schedule another appointment for Aug 5th(again 8-5).

Today is August 18th and Jenn Air still does not have the part. My oven, vent, timer, an all options related to my stove are controlled by the keyboard/computerized panel. We have gone almost a month without an oven. Jenn Air does not have the parts that are under warranty so that the repairman can fix the problem.

Jen Air was aware of this problem on July 24th. We still do not have an operable oven and cooking options are limited. I have not been able to prepare foods that were purchased to bake in oven. We have spent several hours waiting for repairmen that cancel on us as well as time spent chasing parts.

checked many duel fuel rangetypes and thought I was getting the best nothing but problems since .Many of the complaints listed here we have experienced---self cleaning oven only worked one time, repair completed however same problem and Sears service said the problem is in the face board which will happen often as it is poor design

The burners were adjusted several times and still cannot be used on low(flame goes out)cannot use grill and burners at same time as fan is on when grill is on pulls flame over or out.This suppose to be stainless steel however it is rusted which started 3 months after purchase of course that is not covered under warranty Knobs are cheap plastic and crack, top of range does not fit tight so must be very careful when cleaning and how much gunk gets under there Lord only knows.

I built my house 9 yrs ago and at the time purchased all new appliances. I have hads good luck with all except this Jenn-Air model JCD2289AEB. AS soon as the warranty was up the ice maker started acting up. I was told by jenn Air that the warranty was uo and I was on my own.

After paying over $400.00 to a certified repair man to fix a year passed and the same problem of it either would not stop dispensing ice or the inside freezer door frexing up not allowing ice to come out. To this date all of the shelves have collapsed due to poor plasic supports on inside of fridge breaking. Repair man said these could not be replaced. 2 out of 3 crisper draws have fallen apart. Very very poor quality appliance. What a ripp-off!

Circuit bourd on Ice dispenser fried causing the ice door to stay open resulting in the control panel to melt and catch on fire. Thank god we were home when this happened.

I have a Jenn Air stove that was already in the house when i purchased it. It is a gas stove and the burners are too far away from where the pot sits over the flame. It takes literally 20 minutes to boil a pot of water and then it never really gets to a rolling boil.

This is an annoyance that I see other consumers are complaining about, yet Jenn Air will not make a burner stand that is closer to the pot so it will boil!

I purchased a jenn aire cooktop from Sears. I have had a jenn aire stove and was very happy with it. There seem to be some major design flaws with this cooktop: 1) It has the burners on the right and grill on the left. These are not interchangeable. Unfortunately, this was set up for a left handed person. As a righty, I hold the pot handle in my left hand. As a result, my hand is directly over the grill. Also, when I am grilling I use my right hand to move food around, it is directly on top of the burners on the right. This is very cumbersome trying not to get myself burned when I am cooking and could be dangerous.

2) When the grill is on high, it takes about 1/2 hour to get it heated up and twice as long to cook anything. The flame is not close enough to the grill or griddle to heat it. 3) When the grill is on the fan is also automatically on. The fan literaly sucks the flame from the burners on the right side into the fan. It is almost impossible to get a pot of water to boil when the fan is on is on. The only way to turn it off is to unplug it.

Because the cooktop is working properly I can't get a replacement. And for $1200 I am not about to get a new one. But when I do have to replace it, I will not get a jenn aire product.

Maytag/Jenn Air have been in both my husband and my families for years. They have always been rock solid, so in 1999 when we decided to splurge and re-do our kitchen, we selected all Jenn Air plus the Maytag Neptune washer and dryer. We thought that since the products had been so good that it would be worth the extra money on a quality product. We were screwed! I don't mind the little jobs for repairs but its the big ones that make no sense.

The first thing to got out was the washer, the board shorted out. That was almost $300 to fix and it wasn't barely a year old. Then the dryer wouldn't blow the lent out correctly, it would fall and gather these big lumps in the bottom of the dryer vent. As a customer curtiousy they sent this half moon shaped brush to get the lent out with, what a pain. The dryer was around two when that happened. Then the duel fuel stove decided to get in on the action and the blower fan motor wasn't the right one for our stove so we had to get another one. Just out of warranty, the convection fan quits and costs us about $400 to fix. There was a recall of the washing machine board several years later and they had to reimburse us. Then the recall on the dishwasher dispenser, which I don't use, was replaced.

But the BIG major thing that has hurt us the most is what we just went through with our refrig/freezer. On March 28,2008 around midnight my husband heard water pouring in the kitchen. He first thought I was in there but I was asleep. He went to investigate and found the water dispenser pouring water all over the kitchen and dinning room floors. We had to uplug the whole thing. He had to order a fountain kit, board, switch board, and dispenser bracket. Which put us a week of waiting and $301.99 of expense. Anyway, he got that fixed but it kept leaking water and the ice dipenser froze up into a block of ice. He came back a week later and noticed that when the whole board had shorted out, it had gotten hot enough to melt the dispenser housing. He gave me a grim look and said it would take three weeks to come in. Because of his hectic schedule it took about six weeks and another $183.13 in addition.

I tried emailing Jenn Air and all they would offer is an appology which made me angry. I knew that the warranty was out but it seems awful suspicious that these things last until the warranty then go. All I had requested in the email was for a recall and a reimbusement of my money. I sincerely feel they should be doing something about these problems. I got a call from a very rude and snotty lady. She said all she could offer was it being documented. I hung up on her.

Not only were we without a freezer for nearly two months, I lost all my fresh frozen veggies and I had just purchased groceries the day it happened and I lost that too, my kitchen floor was flooded but survived, but my all wood dinnind floor didn't fair so well, we now have faded spots were the water went, and we want our $485.12 back. I think there should be a lawsuit and major recall on this defect. It could have caused a fire and we could have fallen in all that water.

We purchased a gas slide in stainless steel professional grade range in March of 2007.It has had so many problems that I want it replaced but Jenn Aire say that thety only repair they do not replace appliances!The broiler did not work as soon as we tried it and anfter 15 minutes of broiling the whole stove shuts down and the front panel goes black! After 2 visits from A&E appliance rpair it still is not foixed .

Also all of the krobs have broken becaue the interior of the knob is a flimsy piece of plastic, It is so bad that JennAire has sent be 2 spare knobs to keep just in case they break again! One of the top burners has broken at least 3 times and is currently not working again! We again awaiting a repairman to come but .as usual,the parts have not yet come in.All of this and the range was just 1 year old in March 2008. I will never but Jenn Aire again!

Unable to use all 4 burners for long stretches of time and unable to use the broiler most of this year.

Our Jenn Air Fridge ice maker has stopped working and now does not even draw water. I've taken it apart several times. We woke up one morning and there was water all over the floor that did damage to our finished basement below and has cracked a tile in the kitchen. I replaced the ice maker and it still does not work. I can't stand this fridge.

Water damage in kitchen and basement.

After the third day I checked the status and discovered that there was a problem with the order and they would send another one and I should expect it in a couple of days. I talked to many reps but someone in escalation apologized for the problems but he wasn't authorized to compensate me for my tim. He stated that 90% of these repairs go like clockwork which makes me wonder what he considers the other 10% like myself.

I've had to take two days off of work so far and one more when this part comes. This is horrible customer relations and I will tell as many friends as possible not to buy Maytag.

When we remodeled our kitchen we mistakenly purchased a Jenn-Air dishwasher. I thought I was buying a quality product. I wish I had purchased another Kenmore from Sears. I know this is a disposable society we live in now but $900.00 is not chump change. My dishwasher holds too much water at the bottom of the tub. My first call to the manufacturer was of an informational nature since I never dreamed it would turn out to be such a problem. They told me that an inch to inch and 1/2 of water was normal to keep the motor and heating element from rusting. Silly me went on my way.

Upon arriving home from vacation I was greeted to a horrible smell and a dishwasher with clean dishes covered in mold. I called again and was told that the water is normal but if I disagreed I would have to have a service call(no warranty) made at my cost they recommended I use one of their people. I chose to use my own. He took the entire dishwasher apart. Hoses, motor, drain and found no problem with any of those. Still too much water but there is nothing more I can do. I believe this is a manufacturing defect. MOLD come on!!! people die from mold. My next incident was a complaint again to the company when I opened my dishwasher to a colony of ants. Crawling , swimming and drowning.

They still say that the water retention is normal...this is by no means normal. Pat at Maytag/Jenn-Air says that every manufacturer of every dishwasher holds water. I found this to be a falsehood after some of my own research. I tried their customer affairs dept. which is the next level. She told me if I wanted to schedule a service call at my expense they would be happy to accommodate me. Back to square one. I cant believe the list of complaints I have seen on this web site. I am only happy this was the only kitchen appliance we purchased. I also have a Maytag washer and dryer which I purchased from Sears and now I know why the installation guy said Maytag is not what it used to be.

I came home to my kitchen filled with smoke. I turned off dishwasher the turned back on had sparks coming out below door. went to web and found that my dishwasher had all the numbers but the last 2 digits in model number were not. I suspect this should be added

I purchased a Jenn-air dual fuel slide-in range from Home Depot. We were changing from electric to gas so this involved running a gas line through the attic down the wall and under the house, cutting holes in the wall, and totally reconfiguring our island. Once all this work was done we slid in the range and called the local propane company to come out and install the orifaces and make any necessary adjustments. We needed four burners so bought the two-burner replacement kit to replace the barbeque. The propane technician could not adjust the flames on the two-burner replacement kit. He thought this was very odd so we called Jenn-air while he was here. The customer service rep thought it was strange so she checked with their engineering department and they said that that was how it was designed.

I then notified Home Depot of my dissatisfaction and asked them to intervene on my behalf. They were told the exact same thing. I then called and asked for the customer service manager and was transferred to Page Bailey. She was totally unsympathetic to my problem and said that was the way it was designed. I indicated that no where in the literature did it say that the two-burner replacement kit had burners that could not be adjusted. She said they could be adjusted between 4,000 and 8,000 btus which she admitted was a very small adjustment. In other words you cannot simmer or cook most things on these burners.

So, I basically paid close to $3,000 for a range with two burners. She asked me what would make me happy and I said a stove with 4 adjustable burners. I said I know you have another model of down-draft stove that comes with four burners. I would like you to change it out. She said that my stove did not qualify for replacement because it was not defective! Give me a break. She just kept repeating this line like some kind of robot. I asked her the name of her manager and she said she could not give me any other names. She was the last stop. I told her I would be writing comments like this one on every website I could find and that I would not ever buy another Jenn-air product.

I now am trying to cook for my bed and breakfast with a two burner range. How do you make pancakes, sauces, etc. with a burner that stays on high. Whoever designed this must not cook.

We completely re-did our kitchen using all Jenn Air products, because I liked their oven. The top of the line Jenn Air buioty in refridgerator was installed DEC '06. 1st) The freezer door has never closed properly and the side by side doors have never lined up properly. The numerous service people that have been out have given up on this completely. 2nd) MAY'07 the fridge completely shuts down. The computer board blew and it takes 6 weeks living without a fridge for the replacement part.

2 months later I open the fridge to see everything frozen and temp reads -75. A week later the authorized techie comes out advises it's the damper and that it needs to be replaced. Another week goes by for the part to arrive. 2 months later the fridge is frozen again, the authorized techie comes out does what it needs to do.

A few months later the ice maker doesn't work and the freezer goes out....same routine. All the while I keep loosing large quntities of food. It is now JUN08 The fridge is freezing again and JennAir just keeps wanting to replace parts WHICH HAVE already been replaced. We paid $6,900 for a faulty fridge and it NEEDS to be replaced. JennAir just wants to keep replacing parts. They refuse to give me any name at headquarters to write to or speak with. I have had 12 vists by authorized technicians they keep sending out. I am at my witts end and don't know who to turn to.

LOST FOOD = $3,500 TIME = 4 hours per techie visit x 12 visits at $100 per hour = $4,800 of my time. EMOTIONAL STRESS = $100,000

We purchased brand new appliances for our new home built in 2002. Since then all of the Jenn Air appliances have pieces broken off, components not working etc. We have a double built in oven, microwave, cooktop and dishwasher.

Double Oven - Convection stopped working after 2004 or works sporadically. In 2008, the front holder cracked, and when the oven door was opened, the outer glass fell tothe floor and broke into pieces. Ordered both pieces and will repair...cost 150.00

Dishwasher: The racks are in horrible shape. The slots are either rusted or broken and the dishes don't get very clean. The racks were replaced in 2003, only to be back in the same condition less than a year later.

Cook top - The cook top is cracked after too much pressure was applied to the area. Have purchased a new cook top in Nov 2007.

Microwave - The air grill broke off in 2008. In 2003 burn marks appear where the rack hits the side panel. Was told by the service personnel not have the rack in the oven unless in use. He used some appliance paint to fill in the marks...they reappeared 2 weeks later.

Conclusion: Jenn Air appliances are billed as top of the line. In actuality these are the worse appliances and the warrantly provided is not long enough to allow repairs to be made without charging the customer. These appliances are poor quality, repairs are costly and do not come close to the reliability of other brand name, cheaper alternatives.

I called customer service to inquiry about a problem with an electric slide-in range suggesting the possiblity it could be a design issue. Customer service, including a supervisor, denied me access to technical support. My range was still under warranty but if a repair person came to look at it and determined that it was operating as designed, I would be responsible for the service call. I wasn't willing to do this. I just wanted to talk to someone who could explain why one front burner heats up half as fast as all the other burners. It makes no sense to me that someone would design a burner that way. I can't tell if I have a lemon product or if the design is poor. I asked that my problem be passed on to engineering so they may taking it into consideration in their product design and improvements. It was clear to me that my suggestion was entering a black hole.

I was most polite and calm but came away a very unsatisfied customer. I will never buy Jenn-Air again and would like to discourage others from patronizing JA.

We choose appliances in stores for their features, looks, manufacturer reputations, price, etc. What we can't determine is their functionality. I hope web sites like this will serve to inform consumers of the problems (or benefits) of various products as well as the manufacturer's support. It would be beneficial if the manufacturers read these also to ensure their survival.

No damage to me. Damage to Jenn-Air's reputation.

Brought my big beautiful stainless steel Jenn-Air Gas Grill from Lowes about three years ago. It has never worked right...Jenn-Air 800 number is useless as is Lowes.

Can't believe Lowe's is still carry this brand. I should have known when I had the grill deliveried 3x (had to keep returning since it would not start) that this product was defective. Never again.

Spent over $1200 and I stil can't grill dinner!

Purchased jenn-aire slide -in range 4 years ago from Lowe's. Both have been no help.Even the repairman they told me to get, refused to come work on it. The numbers started going out 1 by 1 until I couldn't program anything. Used the pre-st buttom til it went out. Now I hear beeping all the time and can use only 2 burners .

I paid $1800. for this stove and have yet to get 1% usage from it. If I want a cake, I have to buy it. I get more use from my Foreman grill and it only cost 50 bucks. This was not my 1st jenn-airs, thats why I purchased another.

jenn air slide in gas oven/cooktop was new in sept 99. since then i have replaced the front control panel twice at a couple hundred bucks per. the latest was about 2 or 3 months ago and guess what?.....it needs another. i was told that it ie very vulnerable to moisture......it wicks around the bottom edge and up the back and shorts out the board. if they new this several years ago wouldn't they maybe change the design a bit? NEVER again. i'll never buy another jenn air product PERIOD!

the part is about $200.00. i don't have the exact figure since i am at work. but the first time i paid for the part and a service call. the second time i installed it myself and, no, that's not why it is failing again. so that's $400 bucks plus a service charge for an already overpriced product. trust me......i will not buy a third one.

Jenn Aire Dual Fuel slide in range/oven started with door not closing tight, then the F3 started beeping and shutting the oven off, had certified repair person out to look at it and $156 later still doing the same thing after replacing a sensor.... and still need to replace hinges, came without them after I had stated that when called in service call on worksheet, so what do I do should I go forward, doesn't sound like it from the looks of all the other complaints! Jenn Aire rep was no help, and does not own Jenn Aire products, I asked.

I bought a Jenn-Air cooktop and double oven about 9 years ago. The cooktop has had several issues with the ignitors going out. Tonight my double oven exploded. The fire department just left and told me they had never seen anything like it. Thank God I was home or my whole house might have burned down.

Purchased brand new built in refridgerator.First week the door fell off.First month the ice box ceased to operate.third month ice box after being replaced ceased to work again.Replaced again.Ten months later the ice box ceased to work.We have asked for a replacemment to no avail.Now six months later the ice box has ceased to operate and now the main part of the refridgerator temp gage has broken.All the food goes to being frozen at 22 to 45 where its warm.I called they said rent a new one till we sort it out.I find this a serious health safety issue for my fmaily and no one cares.We have been told to be patient while they try to find out what the problem is.

Weekly groceries valued over hundreds of dollars have to be thrown out because of the eratic temp chnages.We have had two bouts of food diahorrea ,which i put down to food poisoning.you look on the jeen air web site for complaints we have the same complaints.Jennair inform me they have no lemon law for fridges so class action or law suits dont stand a chance..I find after spending up to 4thousand dollars and for it to go wrong the first week and have six visits in the first 18months of the life.Incidently they denie coming out six itmes but i have some documentation to say otherwise.Thy also gave me a extended warranty after the three years to four years.So thy plan on fixing this fridge till the year 2010.Irregardless of the health safety.I would appreciate your input.Especaily since thy said a class action has no chance.

The Electric Down Draft Jenn Air was in the home covered under a home warranty, but when we cooked on the grill the house filled up with smoke setting of smoke alarms. After going round and round with the service manager and the warranty people they said there is nothing wrong with the unit and that is the way it works. Needless to say we can't use the grill unless we want to set off the smoke detectors and smell our home up with smoke. Very disappointed with the product and looking for any other vendor who has gas with a down draft feature.

I bought a JGC8536ADS 5-burner gas stove top--top of the line. I've been using it for about 6 months, and the knobs on top are splitting out. It won't turn on or off. It's of no use, therefore I can't use the burner. They use cheap, plastic knobs. The knobs to replace are $10.00 each, plus shipping.

Within the first month the ice maker began having problems. Repairman came out two times and never really fixed anything. The water supply would freeze up. Now it works maybe 50% of the time. I also have a front panel water/ice fill area which lets the water just keep flowing all over the floor. You have to either open the right hand door or repeatedly hit the rubber paddle switch to get the water to stop flowing. There are several other issues but I will return to the ice maker problem. I called Whirlpool today.

Guess what? A part I need is NLA (no longer available). Part # is 61004139. I've been all over the i-net and haven't found anyone who stocks it. I was told by the Whirlpool rep that my side by side was obsolete. The unit is not even 7 years old! I am very disappointed with the product, the service, the lack of quality and the who cares attitude from Jenn Air, Maytag or Whirlpool....take your pick. I will no longer buy any Jenn Air product (which now includes anything in the Whirlpool family). I thought I was buying the best....Jenn Air is a joke.

We purchased a Jenn-Aire oven/microwave wall oven 4 years ago. A part went out, and now my repair man said that part is no longer available. So I called Jenn-Aire myself, and they said they can't get that part--and they would allow me 15% off on a new oven unit.

In June of '05 my wife purchased a $1200.00 Jenn-air BBQ from Lowe's. From day one the BBQ would not heat up like my 10-year-old Charmglow would. Eventually it got worse; it cooked the meat so slow--it cooked it all the way though with out even searing the out side. So I contacted Lowe's and got no customer service (30 days is all you get). Jenn-Air cannot even contact me to this day. So now my $1200.00 BBQ caught on fire through one of the knobs, and now is completely unusable. After three years I would have to say what a disappointment for me and my wife seeing she was so proud to buy me such a nice grill.

In June of 05 my wife purchased a $1200.00 jenn-air BBQ from Lowes. From day one the BBQ would not heat up like my 10 year old Charm Glo would. Eventually it got worse. It cooked the meat so slow it cooked it all the way though with out even searing the outside. So I contacted Lowes and got no customer service, 30 days is all you get. Jenn-Air cannot even contact me to this day. So now my $1200.00 BBQ caught on fire through one of the knobs and now is completely unusable. After three years, I would have to say what a disappointment for me and my wife seeing she was so proud to buy me such a nice grill.

I have a 6 1/2 yr. old Jenn Air downdraft slide-in-range. I already had to replace the clock twice at a cost of over $200 (parts only) each time. Now the Power relay board is going. I was told that it would be $220 for that part. Jenn-Air does not make a good product. I am stuck, as the range in in an island, and it is the only range that will do. What a total rip off. A new one will cost $1800.

We remodeled our house in 1998, with new Jenn-Aire Electric Oven, Gas Cooktop and Dishwasher. We've had problems from day one. Only one of our cooktop's burners will ignite by itself. We have all ready replaced the computer panel on the oven to the tune of over $300.00. Yesterday, the dishwasher was leaking from the bottom, and our hardwood floor was bucking up, so we called a plummer. (We had already had AOne to come, when it was new, for work on the pump.) Yesterday, when the plummer took off the front of dishwasher, indeed it was leaking and the prior people had put layers of cardboard to catch the leak. Not only had they not fixed it, but on the front panel they had duck taped over the cardboard. I took pictures to prove it.

I don't know who to be upset with, the AOne Appliance people (who are no longer in Columbia, TN) or Jenn-Aire products. In the meantime, we are out several hundred dollars. We are in our seventies and on a fixed income. We thought we were set when we bought Jenn-Aire Appliances. Not so. I still have all my papers noting purchases.

In less than a month, I had to have service for ALL of my new kitchen appliances: Jenn-Air. I am totally disgusted with their products.

Stove oven seal did not work, was replaced, and still does not work (lets hot air and steam out of the sides). The burners do not heat up well. My side-by-side refrigerator had to be fixed, and it STILL leaks water from the water dispenser. The microwave oven's heat sensor and two other items broke, causing it to fail. Took a month to get the parts, and it still does not heat that well and is NOISY, too. Dishwasher is so-so; I'm not terribly thrilled.

Just over 2 years ago I did a major remodel of my kitchen. I bought all Jennaire appliances. All but the cooktop have broken.

Pieces have continuously fallen off of the dishwasher and the dishes don't get clean unless we run the heavy cycle for hours. The microwave broke before a year was up. The oven stopped working after about a year - right at Thanksgiving. Something with the circuit relay I think. If the part hadn't still been under warranty it would have cost $600 to repair. It took a month to get the part and the repair. Guess what. I came home from work last week to the same problem.

I haven't been able to reach the one repair person in my area who is authorized to work on it - so no oven. My guess is that its the same problem as last time and its no longer under warranty. I refuse to pay to repair it - I would rather replace it than deal with this on an annual basis and try to creatively feed my family when I don't have an oven for a month.

Also, about a year before buying the above appliances I bought the fancy french door frig (Maytag). The motor or compressor burned up last month.

The Jennaire products certainly are not of the quality expected. I would NEVER purchase another one of their products or recommend them to anyone.

My useless oven was about $1200. I've also paid various amounts for service calls and I lost all of the food in my refrigerator when it died.

Do not buy this product. Mine is less than 2.5 years old and the burners and oven just stopped working. I was told as it is digital, it cannot be fixed.

I bought a Maytag dishwasher, washer, dryer, French door refrigerator and a Jenn-Aire duel fuel double oven range. Since then the dishwasher has had the same part broken 5 times, The Maytag washer and dryer have each broken once. The worst was the Jenn-Aire duel fuel double oven range. The range knobs spontaneously caught on fire. The stove was not in use at the time. Flames shot up over 2 feet. I was very lucky that my husband was home to turn off the electricity to the range and the propane to the jets. After 2 weeks of continuous complaints, I will say, Jenn-Aire did replace the range with the exact same model. Unfortunately, this range was good for 1 year. I used the self cleaning on moderate setting in the lower oven, and after an hour the house filled with dense smoke, a heavy chemical smell and the 40 amp breaker popped. A serviceman came out to see the range after a week, and I was told this is a common thing to happen with this range.

Jenn-Aire said that this is what happens when you use your self cleaning feature on your stove. I am lucky for the second time that my home did not burn down and no one was injured. I wish I never bought any Maytag or Jenn-Aire products.

The turntable in the microwave portion of the Jenn-Aire Double oven combination failed. Simple coupling between the turn-table motor and the turn-table itself was worn and slipped out. The part that turns the microwave turn-table was made of plastic and had worn and then slipped. We were told by the Jenn-Aire service person (December 7, 2007) to go into the internet and find the part and fix it ourselves. There was no charge for the call. He did not leave a name.

When we investigated the part on the internet, as well as six local appliance part firms, we discovered that production of the part had been suspended for at least two years! We had purchassed a new home with new Jenn-Aire appliances late in 2004. We discovered that since the part could not be replaced or fixed, we would have to replace the entire double-oven feature since they only came as an inset set. The cost to replace the two ovens was estimated to be almost $2,000 dollars. This is a prohibitive cost to us since we are on a fixed income. The result is we can't afford to replace the entire unit.

I purchased several Jenn-Aire appliances for new kitchen renovation in July, 2005. One was a Wine Cooler, JWC2450ARW. Unit would frost up, requiring defrosting. This necessitated removing all wine bottles, and a laborious effort to complete the defrosting over a new wood kitchen floor. Arranged on 12/27/07 for service call to rectify the persistent problem. First bit of information was a $65 service call charge! Arranged for service call through Jenn-Aire (Shasha, 1-800-536-6247)) for Thursday, 3 January 2008, with an independent service firm, A&E Factory Service. Shasha indicated A&E would confirm appointment by phone and give a more refined time than the 8 to 5 pm time she noted for the service call.

Surprise! No phone call from A&E. Contacted A&E early on appointment date (1/3/08). I was advised I was #6 on the schedule. Followed up with call to Jenn-Aire, and was connected on three-way call to Gloria at A&E, at about 11AM. Was advised that service rep was completing service call #4, and I could expect service within an hour and one half (about 1 PM or so). It is now 3:30 PM. No service. No call from A&E. No call from Jenn-Air. I called A&E only to be told that I was no longer #6 on the service call list, but now was #8. So much for appointments! Was told by A&E that service calls are subject to change, and that they could reschedule my service call for another day. Called Jenn-Air and they apologized. I am out a day's salary while sitting here. Jenn-Sir service is deplorable!

The economic damage to me is the loss of a minimum of $900 in salary for the day. Mofre disturbing is the extraordinarily cavalier attitude and lack of concern for the consumer. I have about $8000 or $9000 of Jenn-Air products, and would NEVER recommend this line of products to anyone, based on my experience described here.

I have a Jenn-Aire Downdraft cooktop (JED843BDS). I am so disappointed with Jenn Aire. My stove top is 3 years old, and it looks so old. The small black specs that are on the stove top have disintegrated, and the stove looks so dirty, yet it is so clean. I am embarrassed by it, especially that it is in a middle island in my granite kitchen. I already had an igniter replaced last year and had to pay him out of my pocket, because when I called Jenn-Aire I was told that it is only warranted for one year. I am ready to throw it out now, but it is a shame that I spent so much money on it. Jenn-Aire claims to stand behind their products, but they don't. I even have to pay $75.00 for Jenn-Aire to come out to determine that it is faulty. So expensive, yet worthless.

Jenn-Aire is intentionally running their rebate center in a fashion to lose rebate requests--and stifle the ability of the consumer to effectively and reasonably be paid the rebate money obligated by Jenn-Aire. Jenn-Air has their rebate center intentionally divided into several centers in various states. I sent in my rebate redemption information via USPS Certified to the address they request it be sent, in El Paso, TX. USPS confirms that Jenn-Air received it, but Jenn-Air claims they did not receive it. Clearly they did receive it, but it is quite convenient for them to say they did not receive it so any consumer too busy to pursue this would not be paid the $750 rebate owed to them from Jenn-Air.

In order to speak with Jenn-Air rebate, their call center is located in Canada. I spoke with them and they asked me to fax the rebate redemption to them. But the fax goes to an office in Minnesota so they cannot confirm for 5 business days if it was received. I asked the supervisor for the name and number of her superior or someone higher in management in Jenn-Air Rebate, and she refused to provide this information. None of these departments have direct contact with each other except for the ability to e-mail a request--which takes 48 hours to receive a response. They are intentionally segmented, and the rebates are intentionally lost.

On my Jenn-aire pro style dual fuel slide-in range, the F-1 code kept coming up on the control panel and the oven would keep shutting off. Now it has stopped working all together. I'll press a button and it's says off the oven doesnt work anymore. I refuse to pay to have it fixed as this has to be a manufacturers defect. My oven is only 3 yrs. old, and I have only used it for 2, and not that often. Isn't there something that can be done? There hasn't been some sort of recall on this? The control panel is a very expensive part, and to add a service call is just adding insult to injury

I have a Jenn Air double oven approximately 3 years old. The electronics board started to malfunction 2 weeks ago. The clock went dim and it was impossible to see the temperature at all. I called a local service rep who advertised himself as doing work for Jenn Air among other companies. He came and replaced the electronics board. I called to complain to Jenn Air only to find that the part was warrantied for up to five years but they refuse to reimburse me for the part because the service repair man was an unauthorized dealer.

There seems to be a pattern from what I have read on this web site.

We installed a Jenn Air double oven in July 2006 and had problems from the start. The electronic circuit board had to be replaced within 1 month of being installed and we have had the technicians out for service twice due to the noise the lower oven makes. When you cut on the lower oven it sounds like a jet taking off. A lot of vibration noise and whistling noise from the cooling fans.

The repair technicians agreed that it was very noisy but they had no clue what was wrong or how to fix. The owners manual says that a very low volume fan noise will be heard when the oven is on and that the fan will cut on and off as it is needed to keep the unit cool. It never cuts off. Cook a turkey for 2 hours and it whistles for 2 hours, you can't even be in the room it is so noisy.

The control panel to our Jenn-Aire oven stopped working for no apparent reason. We have had the stove for only two and a half years, and this is the second time we have had this problem. The oven does not work without the electronic panel. When we called to have it repaired, the rep. said we would have to pay for service and the part AGAIN! According to the warranty, electronic controls are covered. But the rep. says it is NOT.

This was a $1500 piece of junk. We have no working oven and a very misleading warranty.

I have purchased all our kitchen products that are jennair, such as our walloven, dishwasher and refrigerator. these products were purchased in june of 2004. we have had nothing but problems with these three products. my walloven, which we paid $2,300 for, has not been working over a month now and the repairmen are not able to repair it and now my dishwaher is leaking again. the repairmen have been to our house over twenty times for these repairs that get fixed and then break down. this is just unbelievable how these products are. i have called jennair many times and they keep on directing their calls to another person and another person. no one was able to help me. this is very frustrating, now i have no oven and they say they have to review it for 7 to 10 business days. i am not getting any feed back. what else can i do?

We paid over $900 for this unit and can not exhaust the cooking fumes/grease and etc. from our kitchen.

My Jenn-Air grill model 720-0061-LP manufactured by Maytag Corp under license to Lowe's Home Improvement was purchased 1/25/05, and the cast brass burners have burned out twice. I called on 9/24/07 for the 2nd replacement set and was on hold for 30 minutes. Delores (with an attitude) told me lifetime warranty replacement would cost $14.99. They didn't charge for the first replacement set, and nowhere in the Warranty does it indicate that such a charge would be made. No burners have arrived so I telephoned today and gave up after 30 minutes on hold. It's Columbus Day, and my luck is that they are likely not even there, and I'm sitting on hold.

Flames are shooting out of the grill cabinet, it is a fire hazzard, and is not useful as a grill in its present condition.

I bought a Jenn-Air cooktop #JGC8536ADS,serial #10000822GE that was rated #1. The unit was installed in June 2005. Within the first year, I experienced problems whenever I needed to turn on the burners. Still under manufacturer warranty, Jenn-Air sent a technician who replaced the ignitors. Shortly after the warranty was over, I experienced the same situation. I called Jenn-Air again to explain the problem and to remind them that within two years I am facing the same situation. Obviously it is a manufacturer defect or a design flow. I asked that repairs be covered by them. They refused. Any appliance that has repeatedly the same problems from the very beginning is definitely defective. This is the first and last time that I will buy a Jenn-Air Appliance. Contrary to other major companies, Jenn-Air has proven not to stand by their products and does not provide quality customer service. Jenn-Air Rated #1 cooktops and wall ovens exceed consumer expectations. Rated #1 by a leading consumer magazine. This card was on display when I purchased the unit!

After several calls, I decided to write to their Customer Service Department. They said that they will cover parts and that I have to pay for labor. When the Repair Service called to set an appointment, I was told that a service call is $65.00, + minimum labor is $108.00 + parts. I, therefore, cancelled the appointment. Right now, one burner does not operate. I still want to pursue this issue and have Jenn-Air cover the entire repair cost. I am convinced that it is a manufacturer defect or a design flow, and I should not have to pay for it.

My wife and I had our retirement home completed in 2005. We decided to buy the top of the line Jenn-Air appliances for our kitchen and the Neptune Washer and Gas Dryer, so we wouldn't have to deal with reliability issues with cheaper appliances! I used to tease my best friend about always using Consumer Reports before making any major purchase. What a big mistake by us. We always bought Maytag Washers & Dryers based on their reputation and our previous experience. Not anymore! The Neptune Washers are pure garbage The washer and dryer had electronic control panels replaced under warranty.

The washer bangs, shakes, and moves when running. I know it is a matter of time, per the repair person, that it will totally fall apart, (wax motor,drum seal,etc).

The $1,700 dishwasher fill valve stuck and filled the dishwasher to the top and flooded our kitchen floor. It had a one year labor and two year parts warranty. It was one month out of the one year, so the $37.00 part would be replaced for free , I just had to pay the $100 labor charge to change it. They do not furnish parts, without someone paying for the labor. I went on line and bought the valve and installed it myself. It has been working fine for a few months now. (knock on wood!)

The above the Jen-Aire cook top Microwave & Hood combination just died last week. Dead blank screen. The technition came out and needed assistance to diagnose the problem. He ordered a new control panel and over temperature sensor. It should be in next week.

The Jenn-Aire side by side refrigerator is very noisey and the ice maker is starting to malfunction. It makes moaning sounds and freezes up because the freshly made ice doesn't eject completely into the tray. I decided to visit our local Maytag Store and found out that it was for rent and they moved to their used appliance location,(a much smaller facility.) I asked him why the change. They laid it on me. They said the customers are pissed! They think we are making this stuff in the back room and taking their frustrations out on us, the dealer. They said that they refuse to take new orders on the most troubled models! We originally purchased a side by side refrigerator, The Professional Series double oven, separate cook top, Microwave/hood combination, Dishwasher, Compactor and the Neptune Washer and Dryer. All top of the line crap at a cost of nearly $8,000! Don't ever buy anything without checking current consumer history. You cannot depend on previous reputation.Not in the U.S. anymore It is all about profits. No follow up or concern. Get the money and run.

We purchased all Jenn Air and Maytag appliances for our new home in December 2001. Our first problem was with our Maytag side by side refrigerator. It wasnt cooling properly and I spent $230 on a new compressor (and labor) to fix the problem. The second and more significant problem is with our Jenn Air convection wall oven. I first noticed that it seemed to take forever to pre-heat to 350 degrees. I was so frustrated I purchased a small Back & Decker countertop oven which I use almost exclusively.

Currently, the oven door wont even close properly because three of the four hinges on the door are broken. Additionally, the oven control panel display? went out several weeks ago and the entire circuit board needs to be replaced. The repairman was here this morning and the total estimate to fix it is $610. Yipes!!!!!!!!!

Model JGC8536ADS is UNSERVICEABLE.

After two years the ignitors began to fail and when three were broken I called fo help (June 2007).

Visit 1: The engineer comfirmd that three ignitors needed replacement, (no warranty) but could be ordered and replaced for around $200. Expensive, but so was the cooktop. Hey, Jenn-Air has a reputation to maintain so parts must be expensive now they're owned by Maytag. (I've owned/used Jenn-Air for 26 years...They are, no were the best. NO more..see below)

Visit 2: (+2weeks) Parts arrived, engineer too. Unable to remove burner because screws holding burner base to orifice holder have been fused together by the heat. Broke several tools trying to remove the Torx screws! Poor design. No problem we'll order the burners (they're covered by warranty)

Visit 3a: (Today) Arrive to remove the burners by drilling the screws out. Unable to. so called for backu-up

Visit 3b: (Today) Help is unable to remove screws. Soon realised that even if successful the stubs of the screws were still in the orifice holders and would have to drill those out too. And this would entail complete dis-sassembly of the cooktop. Now they have left...unable to effect a repair as they had promised.

My initial investment in Jenn-Air has been poor.

Though the cooktop performs well, the quality leaves a lot to be desired. There must be degrees of Stainless and this must be low. In th old days Stainles meant just that. Now the steel is thin, flimsy and weak and takes marks very easily.

Warranty states that in third through fifth years, parts...which fail will be ..replaced free of charge but the owner pays labor. This unit cost $800 new and with $2000 exposure already it's becoming uneconomic to even invoke the warranty...their labor will soon outweight the cost of a new unit. And I bought a Jenn-Air for their reputation for features, service and reliability. That was then and this is now...I am rapidly losing confidence in Jenn-Air. Poor design means that even experienced engineers are unable make a simple repair .

Now I am seriously concerned about the viability of any repair to this unit. Gas appliances need to maintain higher safety standards then electric. Gas appliances do not have breakers to cut off the flow if something goes wrong and I may be in serious danger from and equipment failure due to poor design, shoddy manufacture or a repair which is not up to original manufacturer specs!

We purchased a Jennaire stove in 1998. Of course there is no longer a warranty. The oven started taking forever to preheat and finally last week it took 30 minutes to go from 110 to 145 and we smelled gas so called and got the name of a reputable repairmann. He came out ($69 service call) and told us that the repair would cost $398! That plus the repair cost is nearly what we paid for the store on sale!

I certainly wish I had known about this web site in '98 as I would never have purchased a JennAire product and I most certainly will never in the future.

In 2004 we built a new home, all Jann-Air appliances because our contractor had a deal. They have been nothing but trouble from day one.

We were in the house one week when the ice maker had to be replaced. After 6 months the starter on the outdoor gas grill went. Within a year the repair people came out because the gas cook top caps warped and the burners were melted. The oven door didn't close properly, so they rplaced the hinges.

On December 31, 06, I opened the side-by-side refrigerator to have a blast of hot air come out. It was 81 degrees, and the freezer was up to 58. The local authorized repair service came out and determined that it was a warranty issue. We finally had a number, 1-800-905-9505, A&E Factory Service, who sent someone out. He was a nice guy, but he was here every week for the next THREE MONTHS. The compressor was replaced, and the defrost timer, along with every part you can think of in a refrigerator. Every morning I would open the door and water would come pouring out. Freon was injected at least 4 times. Finally, in early April, after many phone calls, letters, and finally getting our builder to contact the local distributor, a new unit was delivered. I didn't want it, but thousands of dollars are involved.

Last month we paid $695 to repair the undercounter ice maker. The pump died. Now it is noisier than ever.

Yesterday, I was baking fish for a dinner party for 6 people. When I went to get the fish out of the oven, the door fell off on the left hand side. One of our guests managed to yank off the other side and put the door in the garage.

My microwave door sounds like a haunted house. I'm waiting for that to fall off, too. Dishwasher is making sound it shouldn't. It's just a matter of time. Would I ever buy Jenn Air again? Not on your life.

Refrigerator, lost food. Oven door could have been disastrous if I had a hotroasting pan in my hand when it happened, or if it fell on my foot.

Tonight the fan on our older Jenn Aire stove turned on automatically and all of a sudden it was on fire, with flames coming out of the side of the fan.

If we were asleep or out of town we could have lost everything - our children, pets, lives and house. I am far too scared to even use my Jenn Air right now. We are greatful to have saved everything, because it could have been a terrible disaster.

My icemaker/water dispenser on my Jenn-Air/Maytag side by side fridge turns on by itself and flooded my condominium and the people below, causing $3,000 in damage to my unit, not including the repair of the celings in the unit below. Repaired for over $300, and guess what? It just happened again. This will be the 6th service call on this fridge in its 6 year life -- the cost of repairs are nearing the cost of the unit new.

By the way-my Jenn-Air Maytag gas oven will not heat up either. Both were expensive units.

In 2001 I purchased all Jenn Air Appliances for my home - Convection Oven, Induction Counter Range, Microwave, Trash Compactor, Dishwasher and Side by Side Refrigerator.

The Microwave door does not open unless the door is pushed upward while pressing the opening lever. The built in oven's entire control panel has been replaced, the most expensive part of the oven. The refrigerator condenser/heat exchanger completely freezes up and the panels have to be removed from the freezer to defrost and remove the ice build up.

This has been going on for over 2 years and Jenn Air would do nothing. Of course all warranties have expired and if I want it fixed I can pay for the parts and a very expensive service call. So much for top of the line appliances.

We built a brand new house in 2004 with all Jenn Aire appliances in the kitchen. The fridge didn't work right away; it just didn't get cold enough. We were told that is as cold as it gets. Turns out the brand new fridge needed Freon - already! The wonderful new Jenn Air oven takes 20 minutes, at least, to heat up to 350.

As of now, the stainless steel fridge has been sitting out in the garage for a year, the dishwasher has not been able to be used for 5-6 weeks now (waiting on a new gasket to keep the dishwasher from leaking), the plastic stove knobs have melted off the stove, and the microwave/oven combo is so difficult to reach in and clean.

We purchased a very expensive natural gas grill when Lowes first started carrying JennAire. We thought JennAire had such a great reputation they would have a great product. This grill has never cooked even as well as an bottle gas grill. The middle burner doesn't get hot enough to even cook a hamburger. I have had a gas service man out to check on it and he said it was just the grill. Does JennAire have any policy for refunds or exchanges of something this expensive? When we paid this type of money, we expected it to last many years.

I purchased a new Jennaire oven microwave combo in Dec of 2005. Since then the door to the oven has fallen off three times, two of those times it crashed to the floor into a million pieces of glass everywhere. We happened to catch it the one time it did not break.

Unfortunatly I was hurt this time because it fell on my foot, cutting it. Is Jennaire waiting for someone to get killed before they do something about this?

In June of 2005 we moved into a home that has two homes in one, two laundry rooms, two kitchens. The microwave in the downstairs kitchen has blown out twice, and the disherwasher,which is rarely used, the handle to open the door is frozen.

In the upstairs kitchen the six burner stainless steel cooktop that we paid to have upgraded is poorly designed. The way the racks sit on the stove it scratches the front and back of the stove. The knobs are plastic and a medium sized pan, if not placed perfectly on the rack, will melt the plastic knobs.

The double oven has a fan that not only stay on the entire time the oven is on, it stays on for a substantial period of time after the oven is shut off. The noise is so loud, it cannot be talked over. The touch pads scratch terribly, and the self cleaning feature does not work. These appliances are less than two years old, and without a doubt the poorest quality appliances I've ever owned. We will be replacing these appliances, rather than paying exorbitant repair costs, knowing that it will only be a matter of time before they break again.

I will not spend any time writing to the CEO, I will retain an attorney and file a lawsuit, or have the appliances removed and sent to the home of the CEO. And while most Americans might prefer to purchase goods that are manufactured by American workers, these kind of quality issues send us to the doors of foreign manufacturers. I wonder what the CEO's bonus was last year.

There will be at least a $400.00 repair bill for the micro-wave and dishwasher. Plus my 82-year old mother has to climb stairs to use the microwave.

When we remodeled our kitchen, 3 years ago, we were excited about our new Jenn Aire wall oven/microwave, dishwasher, and cooktop. The oven door didn't close enough for the light to turn off so we called the repairman. He replaced the gasket, but the problem still existed. Called another repairman who jerry-rigged the door so at least the light goes off. The door still doesn't shut completely. The first time I used the self clean feature, the oven door discolored and so did the frame of the microwave. The self cleaning feature is a joke too. The repairman told me to clean it with the new oven cleaner made for self cleaning ovens. If I wanted to do that, I would have kept the old oven!!

The cooktop knobs melt when large pots are used...replaced them twice now and they are not cheap.

A letter to JennAire was not even answered! So much for quality and customer service. I have purchased my last Jenn Aire products, and have told all my friends about my experiences. Three of them wanted to purchase JennAire products but changed their minds.

I purchased a Jenn Aire oven four years ago. When it was installed, the door did not shut tight but I assumed that because this was an expensive appliance, it was supposed to be that way. A year later, I called a repair shop and learned it was defective. A complaint to Jenn Aire produced an unsympathetic letter. After three years, it began giving me a F1 error code and shutting off. Another very expensive repair.

My husband and I emigrated to the USA Sept 06 hoping to start a wonderful new life in a country we adore. Our dream home was waiting. This experience has been very upsetting and Im astonished that a country known for its service has been so badly let down by Jennair/maytag. Not a good impression for foreigners arriving here. I find it astonishing that they are allowed to continue treating customers this way. Are there any consumer protection laws in this country if so can you advise? We are not a wealthy couple and cannot afford to replace this jennair junk.

I don't have enough time to go into everything so I will keep it brief I purchased a Jenn-aire Range model #JGS8850 in Jan.03 and the electronics have gone three times. The last time was in March 06 and 8 months later the same part went. I have a 5 year warranty, parts only. The last time the serviceman came he was told by me that he had to call the tech-line which he did and they informed him that I was more than likely cleaning the front of the oven improperly. I told him that was not the case and he told the serviceman to then continue we the replacement and that he was done.

I asked to speak with the tech-person and was told that wasn't possible.After the part blowing out for the third time I was expecting someone to get to the bottom of the problem, well I guess I wasn't expecting anyone to get to the bottom of the problem but I was hoping.Without anyone really addressing the problem and the part just being replaced I am realistically expecting the part to blow out within the next year and if it happens after Jan.07 I will then be responsible for parts and labour and oh yeah a service call I am looking forward to a bill for over 700.00 dollars. I hate to sound pessimistic but after 3.5 years and 3 replacements the proof is in the pudding which I am unable to cook.

I have incured about $ 250.00 and some mental anguish which will increase.

The stove is approximately two years old and the cheap knobs are not holding up. So far, I have had two just break and the others are not far behind.

I bought a floor model that cost $1,000 and am highly disappointed in the cheap material used for knobs.

The JennAir serviceman came out to repair our combo range-oven. After 2+ hours of struggling, he could not repair the defective control-panel display unit. He asked that we order a basket of parts from a third-party repair shop, and call him back after we got them.

This Jenn-Air stove has been repaired at least 3-times, and continues to fail in strange ways. Stove is one year past warranty, so we have no direct recourse with Jenn-Air.

Repairman damaged much of the sheet metal venting under the stove, and created a gas-leak in the supply pipe. Luckily we discovered this and replaced the gas-pipe ourselves.

Maytag will not honor their end of the service contract that they and I have. I purchased the extended service for my Jenn-Air Double Wall Oven (Model Number WW30430P). I telephoned them on 11/13/06 and reported that the hinges on the lower oven were broken. I had scheduled the service call for 11/21/06. Before confirming the date, I specifically asked if the parts were in stock. I was told they were. (I asked about this because I had the same problem with the upper oven, and Maytag took over 3 months to repair the upper oven. Once, the evening before they were to come out and make the repari, they left a message on my phone mail stating that the part was back ordered.)

On 11/20/06, at 4:30 PM, I was telephoned and ws told that the parts were in and that I needed to make an appointment for the service call. I informed them that I already had an appointment for the next day. The Maytag representative informed me that they did see in their notes that the appointment was indeed for the next day, but I had to reschedule because the part just arrived.

To date, because of Maytag's dishonesty and bad business practices concerning the upper and lower ovens, I have missed 4 half days of work. I will have to miss at least another half day. I should have been expected to miss only two. I would like to be compensated for my time.

We purchased a Jenn-Air cooktop in November 2005. It has a dual element. The dual element broke in December. The cooktop was not even in for a month and it broke. Home Expo told us we had to contact Jenn Air. Jenn Air told us they would not replace it even though it was only a month old. They sent a repairman to fix it. He replaced the dual element switch. It broke again (same element) in March (replaced switch), July (replaced switch), and October 7. Each time a repairman was sent to fix it.

We are still waiting for it to be fixed because now Jenn Air wants to try to replace the switch and replace the dual element burner. We have constantly complained to both Jenn Air and Home Expo. Home Expo said they would check into it, but does not get back to us. We don't even cook alot. This unit cost over $700. We have lost time and money staying home each time we had to wait for a repair (5-hour window). Now we received a letter that Jenn Air will extend our warrantee to May 2007. Big deal.

Three years ago we moved into a new home, purchasing a new oven, dishwasher, stovetop and refrigerator - all stainless steel and in a high price bracket. We thought we were purchasing high quality goods, but we have come to find out the exact opposite.

To date, we have had to have our DISHWASHER FIXED TWICE, OUR REFRIGERATOR IS BEING REPAIRED (taken over four weeks), and OUR OVEN IS CURRENTLY NOT WORKING CORRECTLY. Not only is this very costly once service and parts are paid for, but it is EXTREMELY inconvenient. Have you ever tried living without a fridge for weeks? I have never filed a formal complaint before, but I want consumers to know that they SHOULD NOT purchase this brand. THere are too many other options - especially at this price!

Side by Side refrigeratot purchased in 2001 has had its electronic defrost control module replaced three times at a cost of $150 plus service charge. The last time I was assured by the service tech that this improperly designed part was now replaced by a newly designed part (he showed me the differences). Guess What?? The new unit has just failed!!!

Purchased ceramic cooktop Mod. JEC8430 and before use on testing large burner did not work and was repaired. Moved into home Nov. 2, 2005 and in less than a year several burner controls cracked and would not turn burners on or off. They were replaced and now less than a year later one has cracked and another is starting to crack. Will have to order new ones. Had Jennair cooktop for 12 years in previous home and never a problem but they obviously are using cheaper materials today.

Since it is less than 2 years will have to order new knobs and will order extra as obviously will continue to break. Not enough damage for legal recovery unless a class action on quality claimed and that delivered

I bought a new Jenn-aire when we got our new home. I would give almost anything to trade it for the one I used for twenty years and left in my last house! The burners don't get hot enough to boil water.

We chose a gas/electric combination because we now live in an area the power goes out from time to time, however the stove grill fails to light almost every time!

I don't think there is anyway to get a good Jenn-air ever again because they took a great product and killed it.

Purchased Jenn air and maytag fridge, dishwasher, fridge, and neptune washer and dryer in march of 04. door seals on clothes washer leaked immediately, igniters on slide in range have gone off while cooking since new whenever they feel like. And now the $250 plus labor clock/touchpad controls has broken. There apparently is no warranty for this even though the owners manual clearly says 5 years on electronic controls. As far as I can tell its the only thing on the stove that controls the electronics! I am going to dispute this all the way to the top. If that don't work I'll file a complaint with the attorney general and the better business bureau.

We bought stainless-steel double oven Jenn Air. It was replaced once, fixed 5 times, because it had problems with doors hinges. Finally, after the door was attached by Maytag technician, after couple of days it fell on my wife's foot. The door weighs 41 Lb. First time the door left mark on her foot and big toe nail fell off. We contacted safety department of Maytag and they sent the technician, who attached the door again. On may 19, 2006 the same door fell again and left 10 inches bloody gash on my wife's leg.

We can not use this oven, it needs to be removed, because we can not take the risk... We have small children. We went to emergency room, and they said it might leave a permanent scar.

We purchased our home four years ago. The previous owners had installed a Jenn Air ceramic (glass) cooktop. This morning, my wife was boiling water while she and our 9 month old daughter were having breakfast in the kitchen. Suddenly, the glass cooktop exploded, shattering into thousands of pieces and sending shards of glass throughout the kitchen. Granted, we didn't purchase the cooktop and it is several years old, but Jenn Air refuses to make any reparations. Not only will they not stand behind their product, Jenn Air seems indifferent to the safety issue their glass cooktop poses.

The glass front on my JENN-AIR oven exploded. The oven is 13 years old but was in excellent condition. The oven was not in use at the time nor was the stove. Fortunately I was not facing the stove at the time because the glass flew as high as my counter tops and covered as much floor as 10'X 5'.

I phoned the corporate office and spoke to Sandra. She said this happens with that type of glass and that people are well aware of it. She gave me information where I might find a repair person and offered to connect me to their store to order a new piece of glass if I preferred to do it myself. No they wouldn't pay for any of it because it was out of warranty.

Jenn-Air I have an Jenn-air wall oven the door never closed. The service man been out three different times and cannot get it fixed. The service man told me he think the wall oven warped and he would get intouch with jennair warranty department and call me back. Jenn-Air has waited until my year warranty ran out and now I am told by Melissa at Jenn-air it no longer covered under warranty.

I have called Jenn-Air many many times before the warranty ran out, place where the appliances were purchase (now they went out of business under new owner ship) I was told by Jenifer the person we purchase appliances from said she cannot give me a new wall oven, and the service man (Albert) over and over again about the same problem. I thought when you have a problem from day one and it's there problem (Jennair) would get it fixed. All I want it fixed or a new wall oven. I had Sears product for 45 years and we had a problem it was fixed on the first time out.

I have a Jennair refrigerator -JCD2295HES, 10876293EL - that is 13 months old. It is not cooling. I can't believe that I have a new refrigerator that is not working. Of course, Jenn-air only covers their products for one year. This is a top of the line refrigerator that is not working. This is not a small problem, this is the entire cooling system. When I call both Jenn-air and Maytag, neither customer service center is willing to do anything other than set an appointment for service (in about 2 days!!). I can't get anyone at Jenn-air to say they will back this refrigerator. So, needless to say, I do not recommend Jenn-air products. This is the last thing we thought would happen when we bought this expensive refrigerator.

Loss of food and a piece of junk refrigerator - $2200

I HATE JENN-AIR PRODUCTS. With three kids and one on the way I do not have much time to vent. But don't buy any Maytag/Jenn-air products. The good reputation they were riding on has gone out the window for me. I bought a "GAS ON GLASS TOP" stove top. I wanted to buy the best so I paid a premium. Three months later I began to have problems with the spark ignitors.

No problems having them come out six times in two years to have it fixed under the regular warranty and then the extended warranty I had bought. Now that the warranty expired last month I called them out again. $135.00 just to come out, plus labor and parts. I know this will be a reoccuring problem with my stove. I can't afford to pay for the same type of repair every 4-6 months with no garantees that it will ever end. I'm so frustrated I could scream!!!!

We purchased a Jennaire ceramic electric cooktop in 8/05. Just 1 month later on 9/9/05, the unit was making a rattling noise. Maytag sent a service technician out, he said a wire had come loose and was hitting the coolant fan blades. Repair down, with a little improvement in noise, but not gone completely. On 2/13/06 the rattle became very loud. Tech. said coolant fan motor needed to be replaced. Service technician put in new fan motor on 3/2/06, and unit rattled like it did the very 1st time. Technician said that was normal.

The next day, 3/3/06, 1st time cooktop was used since repaired, I smelled a very strong smoke odor. Called service dept. and they said it was probably just the new motor and smell would go away after 2 days. If not, call and they would have someone look at it. That same evening, I was using the cooktop, and the odor was even stronger. A few minutes later smoke began to roll out of the drawer directly under the cooktop. We opend the drawer, saw flames, and immediately hit the off button on the control panel. The flame went out, but we could not tell what damage had occurred inside the unit. No damage occurred to drawer because we opened it just in time.

Service tech came out on 3/6. Took out cooling fan motor, showed me where it had actually burned. He also wrote on the invoice repair that, new cooling fan motor burned up, all wiring looks good, no visable signs of bad wires. Naturally, I complained and was referred to the Maytag corporate office. I requested a new unit based on the fact that I didn't think the unit was safe and that we starting having problems with it after only 1 month. They claimed the technician told them that 2 wires needed replaced due to damage and that there was not a fire.

Both my husband and I saw flames, not a "spark" which corporate kept trying to claim. The technician also could not tell me what had happened. He said he was not familiar with these fan motors because up until a year ago, the cooktops never had a coolant fan motor in them. It was something new. I feel like the service dept. and maytag have some kind of agreement going on to cover themselves so they don't have to replace a bad appliance. It was obvious that I was being lied to. Needless to say, they refused to give me a new cooktop, and a 3rd fan motor will be installed soon. I am not at all satisfied with this, but what else can I do.

Jenn-Air stove SEG196 10 yrs old with electric oven. Noticed odor of overheated electrical component during previous use of oven and again on date of incident, 1/8/06. Happened to be in kitchen and noticed smoke coming from upper front of stove. Opened oven door and saw flames through crack into cavity above oven and under range.

Ran to cellar and turned off circuit breaker. Fire self-extinguished. Opened top of range and found yellow wire attached to rear bottom oven door lock switch charred and its switch connector had melted out of the switch. Insulators above and below the switch had also been damaged by the heat. Schematic indicates switch as Relay R-1. Found description of same problem at www.consumeraffairs.com/homeowners/jennaire (5/20/03) and report states that Jenn-Air had changed design of (replacement) part. Asked Jenn-Air (Maytag) customer service if part was changed and got no answer. Approximate cost of parts: $15 from online parts supplier. Estimate for repair >$200.

We bought our stove in aug 2003. Used it very little as I don't cook much. In Sept 2004 I stopped cooking completely because I became pregnant with multiples and was on complete bed rest. The next time we used the stove was the summer of 2005 and it didn't work. Still under factory warranty. Jenn Air came and tried to fix the range (replace the control board), but they forgot to fix the ignition (the thing that lights the gas oven) and they had to come back.

The repair man said I was luck that we didn't blow up our house. After that it's been compltely downhill. Jenn air has tried repeatly to fix the oven and it still doesn't work. Like I said before I don't cook so I always find out it's not working when I need it most -- holidays & parties. They have changed every part in the oven at least once. When I called in Dec the girl in the customer service asked that we let them try to fix it one more time and if they can't they would replace the range, so I gave them a chance.

In Jan they replaced the only original part left on the range and guess what -- it still doesn't work. We went on vacation for 2 weeks in Feb. Came home and a few days later the thing stared beeping. I called Maytag-Home Depot dept and spoke to a man that basically said too bad and maybe after they fix it another 6-12 times thay might replace it. He said he was a supervisor and they are not in the business of giving people new appliances and I should have bought the extended waranty and then they would have replaced it.

Needless to say I was furious and hung up. Well we woke up yesterday to a house filled with gas. The oven is trying to turn itself on but it never lights. Thank God I noticed right away, opened up the windows & my husband shut off the gas & the electric. My mother & father live with me and both of them smoke. I have 3 babies. If they would have gone near my kitchen mY whole family would be gone

On September 17, 2005 bought new dual oven, dual power top of the line stainless stell Jenn-Air range. The clock mechanism constantly relayed between the top and bottom over, beeping and showing the word "bake." No matter what one did, i.e. put in a temperature and hit cancel, unplugged the unit for 5 minutes and reset clock, or whatever, it never worked.

Three weeks ago after nearly a month in trying to get someone out under the wonderful warranty, someone showed up and confirmed the clock mechanism was faulty and needed to be replaced. It's now another 2 1/2 weeks waiting for the part and no one has showed up. When I complained to Maytag Dependability Service they said I would have to make another appointment and basically go the end of the line and wait my turn for another repairman to install the unit (apparently they have one guy who serves Oregon, Washington and Idaho, and he has a hard time getting over to Seattle when it snows in the Cascades!

I'll let you all know if this clock mechanism ($197 part) gets fixed this time or not. I would warn anybody considering buying a new GE, Bosch, or Jenn-Air applicance to think twice since they are serviced by the same company, Maytag Undependability Service, headquartered somewhere in Illinois. These people, apparently care about nothing in terms of prompt customer service (worse than Sears!) and will leave you hanging for months. Might be better to go out for Thanksgiving and Christmas dinner than gambling your range will work when you need it.

Thoroughly disgusted with the service and because of it would never recommend Jenn-Air to anybody. If this company cared about their warranty they would do something about it but obviously, if they can wear you down they probably think you'll pay to have their cheezy products repaired by a local service guy.

I purchased three Jenn-air products for my newly built home in November 2003. I wanted the best of the best for our new home and tried to check Consumer Reports on these products but couldn't find anything since the product numbers were so new. I trusted the Jenn-air name.

I purchased a dishwasher, gas stove top, and a double wall oven. The doors on the wall oven have now fallen off, twice. I called Maytag and had to talk to a supervisor before they would pay for parts and labor since my warranty was out for several months.

The oven door fell off once again in my husbands hand last Thursday night, only 6 months after it was replaced. I called again and told my story to nine (9) people of whom, none apologized for what happened. I explain over and over that I should not have to pay parts and labor for a "design flaw" on their oven that makes it unsafe to use.

I finally got someone in the corportate office, who immediately said they would pay for the "kit" to stop the doors from falling off, the hinges, inner door liner, hinge receivers and labor.

We splurged on only one thing when we built our home last year(2005) - a Jenn-Aire range and stove top.

The counter top is gas and it takes forever to cook something as the downward draft fan takes most of the heat away. It is impossible to simmer anything as it blows out the gas at low heat. The oven, which is electric, has cold spots when not used on convection bake. It does not regulate to the proper temperature. We always have to use an oven thermator.

We've had a service nam here twice, once to regulate the grill and once to try to regulate the burners. The burners still do not work well. We had an all electric Jenn-Aire in the 80's and loved it.

My downdraft combination gas/electric range was purchased 5 1/2 years ago during a kitchen remodeling. Since that time, the drip pans under the burners have chipped, the light gray burner trays have a baked-on mottled greasy appearance that no amount of cleaners or elbow grease can improve, the bottom glass front panel has fallen off and is duct taped, and finally, an electrical panel went out, (six months off warranty), so the range does not work. The repair for the range is almost the price of the less expensive, more reliable range I should have bought 5 1/2 years ago.

I purchased a Stainless steel 2 door Jenn Air refrigerator in the amount 2,100. November /04 In a few months time the compressor started making noise and had to be repaired, then the icemaker was making a racket it had to be removed at that time the repair man said there was a piece of plastic rubbing on the botom of the refrigerator panel against something else, he supposedly fixed it. Then the door had to be replaced it had a dent. The refrigerator has a constant humming noise and the company wants me to pay 137.00 for a service call.

7 years ago, in our new home, we placed Maytag washer and dryer, Jenn-Air double wall ovens, and a Jenn-Air gas cook top.

The Maytag washer and dryer was in a class action recall.

The Jenn-Air gas cook top never worked right, even after many service calls, the wall ovens have been repaired several times.

I have replaced the cook top with a Wolf (excellent) the washer and dryer with Whirlpool, and now the ovens with Wolf.

In July 2002 bought Jenn-Air Smooth Top Stove/Oven, Jenn-Air Dishwasher, Jenn-Air Trash Compactor, Jenn-Air Side by Side Refrigerator, and Jenn-Air Over the Oven Microwave. In Dec. 2005 (out of warranty with no help from Jenn-Air)have had to replace the Motor Module on the Refrigerator's Ice Maker and the Refrigerator has never cooled in the middle of the refrigerator as cold as it should, even on max. setting. According to Jenn-Air it is within acceptable limits just barely (low to mid 40's).

The carrousel on the microwave has quit turning and makes a noise (Jan 2006). Again no help from Jenn-Air. I would definitely not recommend Jenn-Air Appliances to anyone. Jenn-Air is overpriced and quality is poor. Products only seem to last 3-4 years. Spend your money on some other brand that will last.

In July 2002 bought Jenn-Air Smooth Top Stove/Oven, Jenn-Air Dishwasher, Jenn-Air Trash Compactor, Jenn-Air Side by Side Refrigerator, and Jenn-Air Over the Oven Microwave. In Dec. 2005 (out of warranty with no help from Jenn-Air)have had to replace the Motor Module on the Refrigerator's Ice Maker and the Refrigerator has never cooled in the middle of the refrigerator as cold as it should, even on max. setting. According to Jenn-Air it is within acceptable limits just barely (low to mid 40's). The carrousel on the microwave has quit turning and makes a noise (Jan 2006). Again no help from Jenn-Air. I would definitely not recommend Jenn-Air Appliances to anyone. Jenn-Air is overpriced and quality is poor. Products only seem to last 3-4 years. Spend your money on some other brand that will last.

Last year we completely remodeled our home and bought a Jenn-Air french-door refrigerator and 36" convection/gas range, and a new Maytag Drying Center and washer. In less than 12 months we have had problems with each and every one of the appliances we bought. This week, our refrigerator went out. Just doesn't get cold. I called on Monday and was told that someone would be out the next day -- between 7 a.m. and 6 p.m. I rearranged schedules and waited. No one showed, nor did anyone call to say they weren't going to make it.

This morning, I called to see what happened and was 1) blatantly lied to that someone came yesterday but no one answered the door and 2) was told that it would be a week before they could get someone out to look at our 'fridge. This does not sit well with me, since my experience is that when their repairmen show up, they never have the part that's needed, and it takes approximately two weeks for them to receive it and reschedule you to install it. In all, we spent more than $10,000 on our appliances (including a Fisher/Paykel dishwasher, which works fabulously) and have been nothing but disappointed and discouraged by their performance.

My husband is a builder and has pledged never to buy another appliance from any of the Maytag/Jenn-Air/Amana and related companies ever again.

Maytag technicians broke my JennAir range when they tried to repair it. Also damaged hardwood floor while in to repair unit. When I called Maytag Dependability Plus EXtended Service Plan to file a claim they gave me the runaround and hung up on me in the middle of a conversation. I am trying to find out the name of someone to contact but they will not that either, nor would they forward me to a supervisor.

Ruined a $4000 Jenn Gas Range, damaged hardwood floor (new renovation) and rugs in the house.

We purchased professional Jenn-air double wall ovens (summer 2005) and have had nothing but problems.

The glass in the lower oven door had slipped down inside the door and had to be repaired before they were really even installed.

We then noticed that the lower oven fan is much louder than the upper oven fan.

We made several calls to Maytag because it is a rather annoying sound. We were told by several people at Maytag that this wasn't normal but that they were not repair people and they could only replace the ovens if the repair people said that it was abnormal. The repair folks have been 2-3 times replacing the fan but say that the noise is normal.

I called Maytag back, spoke with someone in charge. They said that the bottom oven should not be louder than the top oven, but that they can only replace if the service engineers say it is abnormal, so we are out of luck.

We tried the temperature probe for the first time yesterday and it doesn't work. We called Maytag. They were not able to help. The call was not handled in a particularly professional manner and we were told that we would receive a call from the east coast office soon. We will see.

Just bought a Jenn-Aire gas range.

Found multiple problems with details; oven door rubs on lower storage door, scratching finish on lower door. Oven door spring on right side rubs on side body panel when opening making a grating sound. Spring on right clicks when oven door is closed. One burner knob very hard to turn. One screw stripped on back of stove.

For $1500.00 I expected attention to detail.

while using my Jenn air gas top range it caught fire. Fire came out of the on/off nobs. When I called Maytag regarding the issue, I was put on hold, told they would call me back in 24 hours and they didnt. I called again and a service tech from the company came out and told my spouse it was an electrical issue. He never turned on the gas that was shut off ot see if it was a gas problem. When the service tech came out from the store where I purchased the stove he checked all the lines and stated that there was a undetectible gas leak and the stove needed to be condemned. I am getting no satisfaction with either place and no one at Maytag seems to be doing anything about this hazard of a stove.

Jenn-Air Range model # jgs8850adb. Twice now Electronic Control Board has gone bad, flipping out, beeping, setting trouble codes. Control board was replaced 1st time several days after the original 1 year warranty expired on 01/04/05. Had to pay labor $125.95, part was warranteed. Control board flipped out again 08/28/05. Service Call on 09/09/05, had to give check for $134.95 for labor, service person did not have another control panel with him even though Maytag was aware of problem before service call.

Have to wait another week for repair, complained to Maytag. No effort made by Maytag to make repair any sooner. Maytag did offer to refund 50% of labor cost-big deal. The hassle of missing work, getting aggravated, paying for replacement of defective part twice is not worth it. Maytag and Jenn-Air have lost another customer

I bought a Maytag refrigerator, Jenn-Air double convection oven, and Jenn-Air gas cooktop in 2001, all of which have broken down at least once. One of them is still broken after repeated attempts at service and a request for its replacement. The double ovens went out first in 2002. They were repaired, only to find out when making Christmas dinner three months later that the repair was not done properly. The company wanted to charge me because the part ran out of warranty in 90 days.

The cooktop was the next breakdown, but because I could not get to the serial and model numbers, which are placed below the cooktop and the farthest away from any opening underneath, Jenn-Air refused to send factory service. Another company advertized in the Yellow Pages that they were Maytag "factory authorized" repairers, so I called them. They sent for a new igniter, but that was defective, and they could not fix the cooktop.

I even wrote to the president of the company. The first response was that the repairman was not factory authorized. Then someone from his office contacted me and said that the company would replace the defective cooktop. When I did not hear anything more from them in several weeks, I called and was told that the person had left and had left no such order behind. They said to go back through their service department.

The next thing to break down was my Maytag refrigerator (they make Jenn-Air) and that cost $200.00 to repair. The refrigerator was less than four years old. I'm still trying to have the cooktop repaired, and as I write the repairman has not kept his appointment, which was supposed to be sometime between 7:00am to 6:00pm today! I tell everyone I know not to buy Jenn-Air or Maytag products. My experience has been a nightmare.

Purchased Jennaire product in 1995. This was a range top stove. The first year the electric elements had a short but luckily was under warrnaty. On year three the grille stopped working. After reading the list of complaints I would be wise not to ever purchase Jenn-Aire products in the future.

I bought a Jenn-air dual fuel slide in range for my new kitchen 2 years ago. I wanted top of the line so I bought this thinking I was getting a great product. Now 2 years later, the control panel does not work which means the oven doesn't work. However the stovetop works. This is a mystery to all involved but noone at Jenn-air wants to help me out. All they care about is getting paid, even though the parts are under warranty. They have a great racket going with prices for repair starting at 135 dollars just for coming out to diagnose what is wrong. And don't try over a holiday weekend because they tack on an extra 35 dollars without informing you from the beginning.

We just built a new home and moved in one month ago - all appliances are Jennaire. The refrigerator hasn't worked from day one - it freezes everything on the lowest setting, even the ice maker doesn't work because it's frozen up. The repaireman replaced the board and it still doesn't work. He's coming again today (2/1) if he can't fix it I'm going to demand a new replacement.

Now the dishwasher is making a horrible grinding noise, it sounds like the motor is falling apart so that is also going to have to be repaired. Fortunately the double ovens, microwave and cooktop are working well, however I'm having my doubts that it will stay that way. At this point I wouldn't recommend Jennaire to anyone.

We've been living without a refrigerator since Christmas. I've had to take off work three times for the repairman.

vent has no power. We had a repair person from Sears since Jenn Aire says we must use them first and he said to throw it away and get the GE Profile.

We have had it since September '03! Then Jenn Aire sent their Maytag person who said he had the same thing and it was a piece of junk but that's that.

I purchased a set of Jenn-Aire appliances (over range microwave, dishwasher, 3 bay gas downdraft, double 30 electric oven) After a few weeks the oven stopped working, the circut board was fried. I shudder to think what that would have cost if it had been outside the 1 YEAR warranty! The dishwasher doesn't get things clean, the microwave is made out of cheap plastic that scratches with WINDEX! The cooktop has 101 pieces and is impossible to keep clean. The dishwasher arrived with a dimple in the front panel. They sent out a replacement. Guess what? You got it another dimple. I won't be purchasing Jenn Aire again. Four appliances and none fully satisfy me.