Complain about a product or service

Jenn-Air

Danny of Puyallup WA (05/13/08)
jenn air slide in gas oven/cooktop was new in sept 99. since then i have replaced the front control panel twice at a couple hundred bucks per. the latest was about 2 or 3 months ago and guess what?.....it needs another. i was told that it ie very vulnerable to moisture......it wicks around the bottom edge and up the back and shorts out the board. if they new this several years ago wouldn't they maybe change the design a bit? NEVER again. i'll never buy another jenn air product PERIOD!

the part is about $200.00. i don't have the exact figure since i am at work. but the first time i paid for the part and a service call. the second time i installed it myself and, no, that's not why it is failing again. so that's $400 bucks plus a service charge for an already overpriced product. trust me......i will not buy a third one.

Susan of Fairport NY (05/07/08)
Jenn Aire Dual Fuel slide in range/oven started with door not closing tight, then the F3 started beeping and shutting the oven off, had certified repair person out to look at it and $156 later still doing the same thing after replacing a sensor.... and still need to replace hinges, came without them after I had stated that when called in service call on worksheet, so what do I do should I go forward, doesn't sound like it from the looks of all the other complaints! Jenn Aire rep was no help, and does not own Jenn Aire products, I asked.

Jill of Scituate MA (05/05/08)
I bought a Jenn-Air cooktop and double oven about 9 years ago. The cooktop has had several issues with the ignitors going out. Tonight my double oven exploded. The fire department just left and told me they had never seen anything like it. Thank God I was home or my whole house might have burned down.

Teresa of East Setauket NY (05/03/08)
I could just cut & paste so many of the complaints I read about the Jenn-Aire double wall oven. I own this oven along with the ceramic stove, dishwasher and side x side fridge. The door has fallen off the oven 5 times since I bought it in 2004!! I've had local authorized repair service replace the hinge-kits. Well I lost it when my 21/2 yr old son almost got whacked with the door 2 months ago.

I called Jenn-Aire shaking and received no suppport. Their robotic response is if it is fixable they will not replace it. The serviceman changed the hinge-kit again and here it is 2 weeks later and the darn door fell off again! Also regarding the ceramic top stove, the knob has broken twice. My husband wants to replace all of the products immediately. This is such a sad situation that a company does not listen to its consumers and take care of the situation. Are they waiting for a horrible accident and get sued? What does it take to initiate a recall of a product?

Patricia of Brentwood TN (04/21/08)
Purchased brand new built in refridgerator.First week the door fell off.First month the ice box ceased to operate.third month ice box after being replaced ceased to work again.Replaced again.Ten months later the ice box ceased to work.We have asked for a replacemment to no avail.Now six months later the ice box has ceased to operate and now the main part of the refridgerator temp gage has broken.All the food goes to being frozen at 22 to 45 where its warm.I called they said rent a new one till we sort it out.I find this a serious health safety issue for my fmaily and no one cares.We have been told to be patient while they try to find out what the problem is.

Weekly groceries valued over hundreds of dollars have to be thrown out because of the eratic temp chnages.We have had two bouts of food diahorrea ,which i put down to food poisoning.you look on the jeen air web site for complaints we have the same complaints.Jennair inform me they have no lemon law for fridges so class action or law suits dont stand a chance..I find after spending up to 4thousand dollars and for it to go wrong the first week and have six visits in the first 18months of the life.Incidently they denie coming out six itmes but i have some documentation to say otherwise.Thy also gave me a extended warranty after the three years to four years.So thy plan on fixing this fridge till the year 2010.Irregardless of the health safety.I would appreciate your input.Especaily since thy said a class action has no chance.

Donna of Shelby Township MI (04/03/08)
I purchased a Jenn-Air refrigerator May 8, 2007. On June 14, 2007 I had to have a technician come out to repair my refrigerator. EVERYTHING in my refrigerator was completely frozen and had to be thrown away. The technician assured me the problem was fixed. Just 3 months later on September 11, 2007 a technician came out again to fix the same problem. Once again I had to throw everything in the refrigerator away. The technician told me the problem was fixed. It was not. In fact, a technician came out again on October 9, 2007 and again on October 19, 2007. Both times the technician guaranteed the refrigerator was repaired. Today (April 2008) everything in my refrigerator is completely frozen once again. I had to throw away fruits, baby food, baby formula, meats, everything. The technician came and claims to have repaired the problem. This is the 5th time a technician has come out and claims to have fixed the problem. I don't believe it. It is absolutely ridiculous and Jenn-Air and Sears do not seem to care!

Harry of Panama City FL (03/31/08)
The Electric Down Draft Jenn Air was in the home covered under a home warranty, but when we cooked on the grill the house filled up with smoke setting of smoke alarms. After going round and round with the service manager and the warranty people they said there is nothing wrong with the unit and that is the way it works. Needless to say we can't use the grill unless we want to set off the smoke detectors and smell our home up with smoke. Very disappointed with the product and looking for any other vendor who has gas with a down draft feature.

Gary of Cecil OH (03/12/08)
I bought a JGC8536ADS 5-burner gas stove top--top of the line. I've been using it for about 6 months, and the knobs on top are splitting out. It won't turn on or off. It's of no use, therefore I can't use the burner. They use cheap, plastic knobs. The knobs to replace are $10.00 each, plus shipping.

Geo of Dallas TX (03/11/08)
Bought a Jenn Air JCD2289AE in 2001. Within the first month the ice maker began having problems. Repairman came out two times and never really fixed anything. The water supply would freeze up. Now it works maybe 50% of the time. I also have a front panel water/ice fill area which lets the water just keep flowing all over the floor. You have to either open the right hand door or repeatedly hit the rubber paddle switch to get the water to stop flowing. There are several other issues but I will return to the ice maker problem. I called Whirlpool today.

Guess what? A part I need is NLA (no longer available). Part # is 61004139. I've been all over the i-net and haven't found anyone who stocks it. I was told by the Whirlpool rep that my side by side was obsolete. The unit is not even 7 years old! I am very disappointed with the product, the service, the lack of quality and the who cares attitude from Jenn Air, Maytag or Whirlpool....take your pick. I will no longer buy any Jenn Air product (which now includes anything in the Whirlpool family). I thought I was buying the best....Jenn Air is a joke.

David of Shenandoah Junction WV (03/11/08)
I paid $1,450.00 (sale price) for a Jenn Air range with convection oven on May 30, 2006 and I've come to LOATHE it with a passion! It's impossible to simmer anything on this stove top---it's either all (full boil) or nothing (burner turned completely off). The convection part of the oven? It ended up being something I've only used three times.

The first time it worked o.k. The second time I used it I had to turn it off because the fan at the back of the oven was making a terrible clattering noise. A repairman fixed the fan, but the next time I tried to bake using convection the fan failed again. The back of the oven was glowing to the point where I really feared it might catch on fire.

Today the repairman told me the oven element was cracked and needed to be replaced ($85.00 just to come to my house plus the cost of the element)and he told me it would cost me an additional $200.00 plus to fix the convection part of the oven! I've owned considerably cheaper ranges that have worked better and lasted MUCH longer without expensive repairs. Jenn Air has lost me as a customer. PERMANENTLY.

Expensive repair costs for a relatively new, over-priced and grossly over rated appliance!

Vivian of Boerne TX (02/23/08)
We purchased a Jenn-Aire oven/microwave wall oven 4 years ago. A part went out, and now my repair man said that part is no longer available. So I called Jenn-Aire myself, and they said they can't get that part--and they would allow me 15% off on a new oven unit.

Julie of Austin TX (02/20/08)
Good news for microwave owners! I too have a Jenn-Aire microwave, and the motor quit working that controls the turntable. No one had the replacement part, as is the case of some who have written here. After 2 mos. I called Jenn-Aire, and they couldn't help me until I asked for higher supervisors to speak to. Ultimately one gave me this online company who had the part for $43. Go to RepairClinic.com and order part # 56001231. Or call 1-800-269-2609.

Sam of Cathedral City CA (02/20/08)
In June of '05 my wife purchased a $1200.00 Jenn-air BBQ from Lowe's. From day one the BBQ would not heat up like my 10-year-old Charmglow would. Eventually it got worse; it cooked the meat so slow--it cooked it all the way though with out even searing the out side. So I contacted Lowe's and got no customer service (30 days is all you get). Jenn-Air cannot even contact me to this day. So now my $1200.00 BBQ caught on fire through one of the knobs, and now is completely unusable. After three years I would have to say what a disappointment for me and my wife seeing she was so proud to buy me such a nice grill.

Sam of Cathedral City CA (02/20/08)
In June of 05 my wife purchased a $1200.00 jenn-air BBQ from Lowes. From day one the BBQ would not heat up like my 10 year old Charm Glo would. Eventually it got worse. It cooked the meat so slow it cooked it all the way though with out even searing the outside. So I contacted Lowes and got no customer service, 30 days is all you get. Jenn-Air cannot even contact me to this day. So now my $1200.00 BBQ caught on fire through one of the knobs and now is completely unusable. After three years, I would have to say what a disappointment for me and my wife seeing she was so proud to buy me such a nice grill.

Nancy of Mebane NC (02/15/08)
I have a 6 1/2 yr. old Jenn Air downdraft slide-in-range. I already had to replace the clock twice at a cost of over $200 (parts only) each time. Now the Power relay board is going. I was told that it would be $220 for that part. Jenn-Air does not make a good product. I am stuck, as the range in in an island, and it is the only range that will do. What a total rip off. A new one will cost $1800.

James of Mt. Pleasant TN (01/18/08)
We remodeled our house in 1998, with new Jenn-Aire Electric Oven, Gas Cooktop and Dishwasher. We've had problems from day one. Only one of our cooktop's burners will ignite by itself. We have all ready replaced the computer panel on the oven to the tune of over $300.00. Yesterday, the dishwasher was leaking from the bottom, and our hardwood floor was bucking up, so we called a plummer. (We had already had AOne to come, when it was new, for work on the pump.) Yesterday, when the plummer took off the front of dishwasher, indeed it was leaking and the prior people had put layers of cardboard to catch the leak. Not only had they not fixed it, but on the front panel they had duck taped over the cardboard. I took pictures to prove it.

I don't know who to be upset with, the AOne Appliance people (who are no longer in Columbia, TN) or Jenn-Aire products. In the meantime, we are out several hundred dollars. We are in our seventies and on a fixed income. We thought we were set when we bought Jenn-Aire Appliances. Not so. I still have all my papers noting purchases.

Jo of Naples FL (01/17/08)
In less than a month, I had to have service for ALL of my new kitchen appliances: Jenn-Air. I am totally disgusted with their products.

Stove oven seal did not work, was replaced, and still does not work (lets hot air and steam out of the sides). The burners do not heat up well. My side-by-side refrigerator had to be fixed, and it STILL leaks water from the water dispenser. The microwave oven's heat sensor and two other items broke, causing it to fail. Took a month to get the parts, and it still does not heat that well and is NOISY, too. Dishwasher is so-so; I'm not terribly thrilled.

Cathy of Tecumseh OTHER (01/13/08)
Do not buy this product. Mine is less than 2.5 years old and the burners and oven just stopped working. I was told as it is digital, it cannot be fixed.

Bonnie of Birmingham AL (01/13/08)
I bought a 48 inch Jenn-Air side-by-side built in refrigerator to the tune of $5,860. Approximately one month after we got it, the refrigerator began to make a horrible noise. The company we bought it from, S&S Appliance, came out and fixed it. Then it happened again - and again they came and fixed it. This went on for several months and finally S&S called in a Whirlpool expert from the Whirlpool plant in Tennessee. He did fix the rattle, but about 6 months later, icicles began to form in the freezer section. They offered to replace the defrost mechanism (as others on this website have cited problems with) and did so, but the icicles returned.

I was finally able to speak to a very NICE and helpful person in Tennessee and Whirlpool actually replaced the thing with a brand new refrigerator. For about a year, things have gone well, but 4 days ago, the NEW refrigerator began making icicles in the freezer, so now it is another service call. I bought the Jenn-Air to replace my old SubZero which worked perfectly for 22 years. Getting the new one in, taking it out again, and then putting the second new one in has created several large scratches in my hardwood floors in the kitchen (although S&S Appliance did pay for the damage the first time) and I dread the thought of perhaps having to remove this one too. I plan to try and get in touch with the Tennessee plant and what I would like is at least a partial refund and then I plan to go buy a basic refrigerator from SEARS!

Debra of Ridge NY (01/11/08)
I bought a Maytag dishwasher, washer, dryer, French door refrigerator and a Jenn-Aire duel fuel double oven range. Since then the dishwasher has had the same part broken 5 times, The Maytag washer and dryer have each broken once. The worst was the Jenn-Aire duel fuel double oven range. The range knobs spontaneously caught on fire. The stove was not in use at the time. Flames shot up over 2 feet. I was very lucky that my husband was home to turn off the electricity to the range and the propane to the jets. After 2 weeks of continuous complaints, I will say, Jenn-Aire did replace the range with the exact same model. Unfortunately, this range was good for 1 year. I used the self cleaning on moderate setting in the lower oven, and after an hour the house filled with dense smoke, a heavy chemical smell and the 40 amp breaker popped. A serviceman came out to see the range after a week, and I was told this is a common thing to happen with this range.

Jenn-Aire said that this is what happens when you use your self cleaning feature on your stove. I am lucky for the second time that my home did not burn down and no one was injured. I wish I never bought any Maytag or Jenn-Aire products.

Eve of Mesa AZ (01/08/08)
The turntable in the microwave portion of the Jenn-Aire Double oven combination failed. Simple coupling between the turn-table motor and the turn-table itself was worn and slipped out. The part that turns the microwave turn-table was made of plastic and had worn and then slipped. We were told by the Jenn-Aire service person (December 7, 2007) to go into the internet and find the part and fix it ourselves. There was no charge for the call. He did not leave a name.

When we investigated the part on the internet, as well as six local appliance part firms, we discovered that production of the part had been suspended for at least two years! We had purchassed a new home with new Jenn-Aire appliances late in 2004. We discovered that since the part could not be replaced or fixed, we would have to replace the entire double-oven feature since they only came as an inset set. The cost to replace the two ovens was estimated to be almost $2,000 dollars. This is a prohibitive cost to us since we are on a fixed income. The result is we can't afford to replace the entire unit.

Ted of Miami FL (01/03/08)
I purchased several Jenn-Aire appliances for new kitchen renovation in July, 2005. One was a Wine Cooler, JWC2450ARW. Unit would frost up, requiring defrosting. This necessitated removing all wine bottles, and a laborious effort to complete the defrosting over a new wood kitchen floor. Arranged on 12/27/07 for service call to rectify the persistent problem. First bit of information was a $65 service call charge! Arranged for service call through Jenn-Aire (Shasha, 1-800-536-6247)) for Thursday, 3 January 2008, with an independent service firm, A&E Factory Service. Shasha indicated A&E would confirm appointment by phone and give a more refined time than the 8 to 5 pm time she noted for the service call.

Surprise! No phone call from A&E. Contacted A&E early on appointment date (1/3/08). I was advised I was #6 on the schedule. Followed up with call to Jenn-Aire, and was connected on three-way call to Gloria at A&E, at about 11AM. Was advised that service rep was completing service call #4, and I could expect service within an hour and one half (about 1 PM or so). It is now 3:30 PM. No service. No call from A&E. No call from Jenn-Air. I called A&E only to be told that I was no longer #6 on the service call list, but now was #8. So much for appointments! Was told by A&E that service calls are subject to change, and that they could reschedule my service call for another day. Called Jenn-Air and they apologized. I am out a day's salary while sitting here. Jenn-Sir service is deplorable!

The economic damage to me is the loss of a minimum of $900 in salary for the day. Mofre disturbing is the extraordinarily cavalier attitude and lack of concern for the consumer. I have about $8000 or $9000 of Jenn-Air products, and would NEVER recommend this line of products to anyone, based on my experience described here.

Despina of Manalapan NJ (01/03/08)
I have a Jenn-Aire Downdraft cooktop (JED843BDS). I am so disappointed with Jenn Aire. My stove top is 3 years old, and it looks so old. The small black specs that are on the stove top have disintegrated, and the stove looks so dirty, yet it is so clean. I am embarrassed by it, especially that it is in a middle island in my granite kitchen. I already had an igniter replaced last year and had to pay him out of my pocket, because when I called Jenn-Aire I was told that it is only warranted for one year. I am ready to throw it out now, but it is a shame that I spent so much money on it. Jenn-Aire claims to stand behind their products, but they don't. I even have to pay $75.00 for Jenn-Aire to come out to determine that it is faulty. So expensive, yet worthless.

William of Tampa FL (01/03/08)
Jenn-Aire is intentionally running their rebate center in a fashion to lose rebate requests--and stifle the ability of the consumer to effectively and reasonably be paid the rebate money obligated by Jenn-Aire. Jenn-Air has their rebate center intentionally divided into several centers in various states. I sent in my rebate redemption information via USPS Certified to the address they request it be sent, in El Paso, TX. USPS confirms that Jenn-Air received it, but Jenn-Air claims they did not receive it. Clearly they did receive it, but it is quite convenient for them to say they did not receive it so any consumer too busy to pursue this would not be paid the $750 rebate owed to them from Jenn-Air.

In order to speak with Jenn-Air rebate, their call center is located in Canada. I spoke with them and they asked me to fax the rebate redemption to them. But the fax goes to an office in Minnesota so they cannot confirm for 5 business days if it was received. I asked the supervisor for the name and number of her superior or someone higher in management in Jenn-Air Rebate, and she refused to provide this information. None of these departments have direct contact with each other except for the ability to e-mail a request--which takes 48 hours to receive a response. They are intentionally segmented, and the rebates are intentionally lost.

David of Jackson NJ (12/31/07)
I bought the french door refrigerator 2 years ago. The defrost stopped working. Customer svce only wanted to send a repairman out. I was able to narrow down the bad part to the control module. They gave me a Maytag part number, but it was back ordered until 2010. I was able to locate the exact part locally. I bought it and replaced it myself. But the part will not work. The part looks 99% identical except for a few components on the board. It is a newer version. I just spent $80 and the part (electronic) is not returnable. Funny how Maytag makes parts that do not work with their own products. I guess reading everyone's experience with Jenn Air I should be thankful to at least not be ripped off by the service. I guess I am stuck with at $2200 fridge that can only be defrosted manually. I still have my old Whirlpool I bought 15 years ago that still works. But Whilpool got bought my Maytag. Seems from my research Maytag, regardless of the model or appliance, now makes VERY FAILURE prone electronics.

Tim of El Cajon CA (12/19/07)
My Jenn Air convection double oven display has started to go out on me again. The part is a circuit board, the repair man called it the relay board. It sits up above the oven and evidently is sensitive to heating and cooling cycles, imagine that! I replaced it only 5 years ago, hoping they would figure out how to make it last longer, and the repairman told me not to use the self cleaning feature, so we tried that. Well, here we are only five years later and the bottom oven has been unusable for about a year and now the top oven blanks out after reaching a certain temperature. It comes back after the entire oven cools, but will probably stop functioning completely soon.

I refuse to support this unacceptable solution of having to spend $450 on a stupid circuit board that is not build for the environment it is intended to be used in. Jenn Air had plenty of time to release a board that could have survived the environent of their oven.  What good is solid state circuitry if it blows out every few years. Give me relays or tubes if they will last for 15 years! So we are removing this bad oven and replacing it with something else. We will steer clear of any future appliances with the Jenn Air!

Louise of Holly MI (12/18/07)
I had a new home built and decided to get the best appliances I could get assuming I would have fewer problems than with something cheaper. WRONG! I bought a Jenn-air refrigerator in Nov. 2001 and have had many problems with the ice maker. We finally decided not to use the ice maker anymore after water poured out of the freezer onto the wood kitchen floor. I was home and able to turn the water off. We had a repairman out twice he replaced a part in the ice maker, it made ice once then quit working again. We called him back out a second time but he said there was nothing more he could do (we had to pay for both service calls). I've also noticed there's a problem with the door seals. Since I now feel this unit is a safety hazard I will have to replace it when I can afford to, and since I am retired that won't be soon.

This was a very expensive unit and the service calls were not cheap. This has created a great deal of stress since I don't know when I can replace it.

Maureen of Manalapan NJ (12/18/07)
Not happy! We purchased a Jenn Air refrigerator on 5/31/04 and now the control unit and the damper control are broken and it's going to cost $600.00 to fix! Jenn Air could care less, not helpful at all. They don't seem to stand behind their products.

Patrick of Boulder CO (12/14/07)
The electronic control boards burned out on our Jenn-Aire wall oven BECAUSE the door wouldn't shut completely due to bad hinges. The heated air from the oven went directly up to a vent that is adjacent to the control board. The repair man said the two control boards would be about $800 plus about $300 labor. The best part is that new hinges are no longer available. Therefore it's nonsensical to replace boards as they will just burn out again. Unfortunately I'll have to replace the oven with another Jenn- Aire product to match my built in microwave. I remember when Jenn-Aire was a quality product....

Matching oven will be $1200 to $1500.

Robert of The Woodlands TX (12/14/07)
Manufacturing defect in built-in 42" Jenn-Aire fridge needs a recall! The defect causes the defrost cycle to get faulty, leading to icicles in the freezer and the fan to stop working. When we called for warranty service, the service tech did not even come to the house. He described the problem over the phone--said he sees this all the time in Jenn-Aire's and that they make a special kit for the repair which we would need to order. A week later we were back scheduling with the service company and had to take the unit out of service for 3 days to get it repaired.

This is a known defect that requires a product recall, but Jenn-Air/Maytag will not own up to it. They claim it is a set of wild coincidences so frequent that they keep a kit handy to fix the problem, and their service techs don't even bother troubleshooting anymore.

Lost all food in freezer.

William of Phoenix AZ (12/02/07)
We purchased a new Jenn-Aire refrigerator/freezer with french doors in February 2005. After problems with the ice maker and seal on the doors (which we were told to live with), the compressor completely failed after 2-1/2 years. Thankfully, we had a 20-year-old Whirlpool in the garage (enduring 120 degree summers in AZ) that we were able to transfer our food to, so we avoided spoilage. The Jenn-Aire compressor is covered under warranty, so we'll be enduring this bad product for the time being.

Had it not been under warranty, we would have not considered investing the $600-700 (repair costs) in a substandard product, and it would have been curbside. We will NEVER buy anything Jenn-Aire, Maytag etc. Interestingly, we had a similarly bad experience with a Jenn Aire range that we were (thankfully) able to have returned to the store early on--replacing it with a trouble free Thermadoor.

Steve of Mcdoungh NY (11/24/07)
On my Jenn-aire pro style dual fuel slide-in range, the F-1 code kept coming up on the control panel and the oven would keep shutting off. Now it has stopped working all together. I'll press a button and it's says off the oven doesnt work anymore. I refuse to pay to have it fixed as this has to be a manufacturers defect. My oven is only 3 yrs. old, and I have only used it for 2, and not that often. Isn't there something that can be done? There hasn't been some sort of recall on this? The control panel is a very expensive part, and to add a service call is just adding insult to injury

Susan of Boston, MA (11/21/07)
I have a Jenn Air double oven approximately 3 years old. The electronics board started to malfunction 2 weeks ago. The clock went dim and it was impossible to see the temperature at all. I called a local service rep who advertised himself as doing work for Jenn Air among other companies. He came and replaced the electronics board. I called to complain to Jenn Air only to find that the part was warrantied for up to five years but they refuse to reimburse me for the part because the service repair man was an unauthorized dealer.

There seems to be a pattern from what I have read on this web site.

Charles of Cary, NC (11/20/07)
We installed a Jenn Air double oven in July 2006 and had problems from the start. The electronic circuit board had to be replaced within 1 month of being installed and we have had the technicians out for service twice due to the noise the lower oven makes. When you cut on the lower oven it sounds like a jet taking off. A lot of vibration noise and whistling noise from the cooling fans.

The repair technicians agreed that it was very noisy but they had no clue what was wrong or how to fix. The owners manual says that a very low volume fan noise will be heard when the oven is on and that the fan will cut on and off as it is needed to keep the unit cool. It never cuts off. Cook a turkey for 2 hours and it whistles for 2 hours, you can't even be in the room it is so noisy.

Kat of Chatham NY (11/13/07)
The control panel to our Jenn-Aire oven stopped working for no apparent reason. We have had the stove for only two and a half years, and this is the second time we have had this problem. The oven does not work without the electronic panel. When we called to have it repaired, the rep. said we would have to pay for service and the part AGAIN! According to the warranty, electronic controls are covered.  But the rep. says it is NOT.

This was a $1500 piece of junk. We have no working oven and a very misleading warranty.

Mary of Germantown MD (11/04/07)
Jenn Air double wall oven model JJ W 9830DD4 is only three years old and there is a ground fault in the mother board, the broiler won't work and the oven takes an hour to heat up to the correct temperature. Called Customer service the first month of use onward..three different technicians came out and couldn't fix the problem When I called Jenn Air customer service they had no record of me calling in a complaint or that i had service requested.

Richard of Paducah KY (10/11/07)
Have Jenn-Air Downdraft Radiant Cooktop about 3 years old.Fan switch has gone bad and servicemen can not get correct parts for repair.Have been trying to get unit repaired since the spring of this year and both repairmen have had no sucess in getting correct parts for repair.The warranty period has expired for this unit I think but I am a paying customer.The ventilation chamber in the unit is beginning to rust out but that is another matter.

We paid over $900 for this unit and can not exhaust the cooking fumes/grease and etc. from our kitchen.

James of Hampstead NC (10/08/07)
My Jenn-Air grill model 720-0061-LP manufactured by Maytag Corp under license to Lowe's Home Improvement was purchased 1/25/05, and the cast brass burners have burned out twice. I called on 9/24/07 for the 2nd replacement set and was on hold for 30 minutes. Delores (with an attitude) told me lifetime warranty replacement would cost $14.99. They didn't charge for the first replacement set, and nowhere in the Warranty does it indicate that such a charge would be made. No burners have arrived so I telephoned today and gave up after 30 minutes on hold. It's Columbus Day, and my luck is that they are likely not even there, and I'm sitting on hold.

Flames are shooting out of the grill cabinet, it is a fire hazzard, and is not useful as a grill in its present condition.

Nadia of Palos Verdes Peninsula CA (09/29/07)
I bought a Jenn-Air cooktop #JGC8536ADS,serial #10000822GE that was rated #1. The unit was installed in June 2005. Within the first year, I experienced problems whenever I needed to turn on the burners. Still under manufacturer warranty, Jenn-Air sent a technician who replaced the ignitors. Shortly after the warranty was over, I experienced the same situation. I called Jenn-Air again to explain the problem and to remind them that within two years I am facing the same situation. Obviously it is a manufacturer defect or a design flow. I asked that repairs be covered by them. They refused. Any appliance that has repeatedly the same problems from the very beginning is definitely defective. This is the first and last time that I will buy a Jenn-Air Appliance. Contrary to other major companies, Jenn-Air has proven not to stand by their products and does not provide quality customer service. Jenn-Air Rated #1 cooktops and wall ovens exceed consumer expectations. Rated #1 by a leading consumer magazine. This card was on display when I purchased the unit!

After several calls, I decided to write to their Customer Service Department. They said that they will cover parts and that I have to pay for labor. When the Repair Service called to set an appointment, I was told that a service call is $65.00, + minimum labor is $108.00 + parts. I, therefore, cancelled the appointment. Right now, one burner does not operate. I still want to pursue this issue and have Jenn-Air cover the entire repair cost. I am convinced that it is a manufacturer defect or a design flow, and I should not have to pay for it.

Elaine of White Plains NY (09/24/07)
In May 2007, my new Jenn Air had the entire top oven door replaced by the company because it wouldn't close all the way, leaving the light burning. There was also cooking liquid trapped inside the glass. On August 14th, the upper door of my 30 Jenn Air Convection combination wall oven fell off as I was opening it to remove a roast. The blazing hot door fell against my hand, badly bruising my right thumb, bounced off my leg leaving a bloody gash, and hit my brand-new Ipe floor leaving another gash.  

My beautiful floor is scarred in several places. In order to repair it I risk injuring the radiant heat beneath the floor. It requires an expert. I also have this permanently damaged thumb which is becoming arthritic and is quite painful. It is now misshapen and causes me difficulty writing by hand. The second door ripped the brand-new corner cabinet that houses it. I have literally spent hours trying to find people at Jenn Air who actually cared about their customers.

Robert of Desert Hot Springs CA (09/24/07)
I have specified Maytag/Amana/Jenn-Air products in at least 5 houses that I've remodeled in the last ten years. This refrigerator, a stainless steel French Door with bottom freezer is the worst fridge I've ever had. It has now gone out three times in just two years. Plus, I've had to wait for numerous service calls that show up after the window of time for which I originally agreed. Last time it was all day and the tech finally showed up after 5 pm. This is absolutely the last Maytag/Jenn-Air product I buy. It has now cost me $3000 dollars for the unit and the repairs.

John of Lake Clarke Shores FL (08/13/07)
Model JGC8536ADS is UNSERVICEABLE. After two years the ignitors began to fail and when three were broken I called fo help (June 2007).

Visit 1: The engineer comfirmd that three ignitors needed replacement, (no warranty) but could be ordered and replaced for around $200. Expensive, but so was the cooktop. Hey, Jenn-Air has a reputation to maintain so parts must be expensive now they're owned by Maytag. (I've owned/used Jenn-Air for 26 years...They are, no were the best. NO more..see below)

Visit 2: (+2weeks) Parts arrived, engineer too. Unable to remove burner because screws holding burner base to orifice holder have been fused together by the heat. Broke several tools trying to remove the Torx screws! Poor design. No problem we'll order the burners (they're covered by warranty)

Visit 3a: (Today) Arrive to remove the burners by drilling the screws out. Unable to. so called for backu-up

Visit 3b: (Today) Help is unable to remove screws. Soon realised that even if successful the stubs of the screws were still in the orifice holders and would have to drill those out too. And this would entail complete dis-sassembly of the cooktop. Now they have left...unable to effect a repair as they had promised.

My initial investment in Jenn-Air has been poor.

Though the cooktop performs well, the quality leaves a lot to be desired. There must be degrees of Stainless and this must be low. In th old days Stainles meant just that. Now the steel is thin, flimsy and weak and takes marks very easily.

Warranty states that in third through fifth years, parts...which fail will be ..replaced free of charge but the owner pays labor. This unit cost $800 new and with $2000 exposure already it's becoming uneconomic to even invoke the warranty...their labor will soon outweight the cost of a new unit. And I bought a Jenn-Air for their reputation for features, service and reliability. That was then and this is now...I am rapidly losing confidence in Jenn-Air. Poor design means that even experienced engineers are unable make a simple repair .

Now I am seriously concerned about the viability of any repair to this unit. Gas appliances need to maintain higher safety standards then electric. Gas appliances do not have breakers to cut off the flow if something goes wrong and I may be in serious danger from and equipment failure due to poor design, shoddy manufacture or a repair which is not up to original manufacturer specs!

Thayer of Fairborn OH (08/09/07)
We purchased a Jennaire stove in 1998. Of course there is no longer a warranty. The oven started taking forever to preheat and finally last week it took 30 minutes to go from 110 to 145 and we smelled gas so called and got the name of a reputable repairmann. He came out ($69 service call) and told us that the repair would cost $398! That plus the repair cost is nearly what we paid for the store on sale!

I certainly wish I had known about this web site in '98 as I would never have purchased a JennAire product and I most certainly will never in the future.

Stacy of Dillsburg, PA (07/07/07)
Tonight the fan on our older Jenn Aire stove turned on automatically and all of a sudden it was on fire, with flames coming out of the side of the fan.

If we were asleep or out of town we could have lost everything - our children, pets, lives and house.  I am far too scared to even use my Jenn Air right now.  We are greatful to have saved everything, because it could have been a terrible disaster.

Sandy of Paducah KY (06/09/07)
In 2000 I remodeled my Kitchen from the bare studs out. I wanted to install an upgraded range so I purchased a Jenn-Aire electric oven/convection oven with gas burners and grill. The first time I used the grill the element turned a dark ugly color. I could deal with that. A few months later the L.E.D. readout went out. Everything still worked so I lived with that after unsuccessfully trying to locate a part for repair. Then the broiler quit working. So I use a little $20.00 toaster oven to brown pies etc.

Now the final straw. I attempted to use the self clean cycle and after several attempts it finally went into the clean mode. after about 40 minutes the timer started to go off. I had set the cleaning cycle for 2 hours as recommended in the manual for a moderate cleaning. The oven wasn't too dirty but I wanted to clean it because I was showing the house for sale the next day. After 2 hours of trying to get the noise to quit I finally managed to quiet the timer. The cleaning cycle had stopped after 40 minutes and by now the oven was completely cooled down. I couldn't open the door. The next morning the fan is still running and the door still will not open.

I called Jenn aire customer service and they told me to look inside the oven door and get the serial number. Yeah right! As soon as you tell me how to open it! They suggested I press the unlock button. Well guess what! It doesn't have one. Then they suggested I read the manual and see what it recommended. It doesn't mention anything at all about problems with cleaning cycle.

Then they gave me 3 phone numbers to call for a repairman to come and diagnose the problem.The first one I called is no longer a working number. The second one no longer works on Jenn-aire, just whirlpool. The 3rd was in Texas. I am in Kentucky. I then called Sears and after going thru 10 numbers to push finally got a recording of a number to call for repair. Well seems he is in Texas also but he can come in about a week and a half to look at it. At this time he will provide an estimate to see if I want to repair it or perhaps just purchase another.

I can assure you I will certainly purchase another. IT WILL NOT BE ANYTHING made by Jenn-Aire! This was a very expensive unit and it has been the worst stove I have ever owned. I am 63 years old and have used many different brands. Never had a problem with any of the others but I can assure you I will call the repair service for information before I decide on what brand I will buy next.

Eric of Chicago IL (06/04/07)
My icemaker/water dispenser on my Jenn-Air/Maytag side by side fridge turns on by itself and flooded my condominium and the people below, causing $3,000 in damage to my unit, not including the repair of the celings in the unit below. Repaired for over $300, and guess what? It just happened again. This will be the 6th service call on this fridge in its 6 year life -- the cost of repairs are nearing the cost of the unit new.

By the way-my Jenn-Air Maytag gas oven will not heat up either. Both were expensive units.

Brent of Acton ,CA (05/21/07)
In 2001 I purchased all Jenn Air Appliances for my home - Convection Oven, Induction Counter Range, Microwave, Trash Compactor, Dishwasher and Side by Side Refrigerator.

The Microwave door does not open unless the door is pushed upward while pressing the opening lever. The built in oven's entire control panel has been replaced, the most expensive part of the oven. The refrigerator condenser/heat exchanger completely freezes up and the panels have to be removed from the freezer to defrost and remove the ice build up.

This has been going on for over 2 years and Jenn Air would do nothing. Of course all warranties have expired and if I want it fixed I can pay for the parts and a very expensive service call. So much for top of the line appliances.

C. David of Millville CA (05/08/07)
We purchased a 30 Electric Jenn-Air Convection Wall Mount Oven in May 2004. On April 28th, 2007 of this year a harrowing chain of events started with this oven. My wife was baking and was removing some muffins from the oven with one hand and the right hinge of the door fell out. The oven was 350 degrees .. she screamed for me but I was outside ... she was able to nudge a box nearby over with her foot to rest the door on.

We called Beacon Appliance Service Center & Repair an authorized Jenn-Air (Maytag, whirlpool) service center out of Redding CA. 530 223-0500 ... Their service person Chad came out and put the door back on ... as he was writing up the $95 bill the same right side fell out again .. He then took the door completely off for safety and said we would need new hinges which he ordered ... A little later he came out an re-installed the door with the new hinges .... for an additional $95.00 or so.

The first time my wife used the oven to bake with again a couple of days later the entire door fell of again with the oven at 350 degrees. This time the entire door fell off on her foot (badly bruising it) and the glass shattered all over the floor. If our 1 1/2 or 4 1/2 year old grand daughters had been there it could have injured, killed or burned them severely. These doors are very heavy.

We went to Google to the U.S. Dept of Consumer Affairs and found out that there are similar complaints there and also complaints of loss of oven heat and very long pre-heat times due to the doors not closing tight (probably due to the defective hinges) ... We also found out that the once fairly reliable Jenn-Air brand has recently been sold to Maytag and since to Whirlpool ... not giants in the reliability department.

The dealer we bought the Jenn-Air from ... Carmona's Appliance ( 530 222-2288) in Redding CA is very good and the owner Terry Alvord is going to bat for us with Jenn-Air (Whirlpool).

I asked Terry is there still a brand that is made in the USA and he said that Dacor out of Texas was the only one he knew of .... We bought the Dacor top-of-the-line oven and have already had it installed, We also took the precaution of purchasing the 5 year extended warranty for all parts and 10yrs on the heating element. It does cost more but is definitely worth it! It also heats up in 1/2 the time. The Dacor door will never come off as it has 2 sets of hinges on each side .... Becky loves this new oven ... We also have had the Dacor cook top and should have stuck with that brand to begin with. The Jenn-Air looked real good = ALL SHOW AND NO GO!

In the mean time we have not received a refund from the Beacon's Service Center or any word or refund from Whirlpool Jenn-Air through Carmona's. Beacon is trying to get their costs reimbursed from Jenn-Air to them for us too. I will not put a Jenn-Air anything back into our home anywhere ... and if they do send a new oven we will hopefully get the wholesale credit back toward our Dacor from the dealer. In the mean time we will spread the word.

Rose of Friendswood TX (05/05/07)

We built a brand new house in 2004 with all Jenn Aire appliances in the kitchen. The fridge didn't work right away; it just didn't get cold enough. We were told that is as cold as it gets. Turns out the brand new fridge needed Freon - already! The wonderful new Jenn Air oven takes 20 minutes, at least, to heat up to 350.

As of now, the stainless steel fridge has been sitting out in the garage for a year, the dishwasher has not been able to be used for 5-6 weeks now (waiting on a new gasket to keep the dishwasher from leaking), the plastic stove knobs have melted off the stove, and the microwave/oven combo is so difficult to reach in and clean.

Patsy of Gainesville GA (04/30/07)
We purchased a very expensive natural gas grill when Lowes first started carrying JennAire. We thought JennAire had such a great reputation they would have a great product. This grill has never cooked even as well as an bottle gas grill. The middle burner doesn't get hot enough to even cook a hamburger. I have had a gas service man out to check on it and he said it was just the grill. Does JennAire have any policy for refunds or exchanges of something this expensive? When we paid this type of money, we expected it to last many years.

Jan of Pomona, CA (04/27/07)
I purchased a new Jennaire oven microwave combo in Dec of 2005.  Since then the door to the oven has fallen off three times, two of those times it crashed to the floor into a million pieces of glass everywhere.  We happened to catch it the one time it did not break.

Unfortunatly I was hurt this time because it fell on my foot, cutting it.  Is Jennaire waiting for someone to get killed before they do something about this?

Angela of Plymouth MI (04/24/07)
I thought that I would buy good quaility this time.NOT I purchased a side by side stainless steel refrigerator and a dual oven. Nothing but problems since the 1st week! They are only 14 months old. The igniters on the stove have to lighted with a match - the knobs all CAUGHT FIRE and mold comes out of my water/ice dispenser. Service has been out aprox.6 times for these problems. They have no problem asking for more money when it comes to extended warranties they do not honor.

D G of Cumming GA (04/11/07)
In June of 2005 we moved into a home that has two homes in one, two laundry rooms, two kitchens. The microwave in the downstairs kitchen has blown out twice, and the disherwasher,which is rarely used, the handle to open the door is frozen.

In the upstairs kitchen the six burner stainless steel cooktop that we paid to have upgraded is poorly designed. The way the racks sit on the stove it scratches the front and back of the stove. The knobs are plastic and a medium sized pan, if not placed perfectly on the rack, will melt the plastic knobs.

The double oven has a fan that not only stay on the entire time the oven is on, it stays on for a substantial period of time after the oven is shut off. The noise is so loud, it cannot be talked over. The touch pads scratch terribly, and the self cleaning feature does not work. These appliances are less than two years old, and without a doubt the poorest quality appliances I've ever owned. We will be replacing these appliances, rather than paying exorbitant repair costs, knowing that it will only be a matter of time before they break again.

I will not spend any time writing to the CEO, I will retain an attorney and file a lawsuit, or have the appliances removed and sent to the home of the CEO. And while most Americans might prefer to purchase goods that are manufactured by American workers, these kind of quality issues send us to the doors of foreign manufacturers. I wonder what the CEO's bonus was last year.

There will be at least a $400.00 repair bill for the micro-wave and dishwasher. Plus my 82-year old mother has to climb stairs to use the microwave.

Terry of Redlands CA (04/09/07)

We purchased a Jenn Aire Refrigerator and stove about two years ago. Both were terrible purchases. Notwithstanding our attempts at giving the gentlest care to the stove, the paint is chipping everywhere. The compressor on my 2.5 year old refrigerator died. I am incredulous at the poor quality of Jenn Aire, especially after paying so much money for such a highly regarded name brand label. The new compressor I need is about $550 - $600 installed.

Heidi of Laguna Woods CA (04/06/07)
I wish I had checked the Consumer Complaint website before I purchased my Jenn-Air refrigerator last year. Even though it seems I have been more fortunate than others who complained about Jenn-Air refrigerators, I would like to add my voice as a very dissatisfied customer. I have had service staff out twice within a few months of purchase; neither repairman was able to solve the problem of vibrating and rattling each time the motors, especially the compressor motor, start. It stops when I hold the doors shut tightly or re-adjust the inner shelves. Heaven forbid though, if I add items to the shelves - the result is again loud rattling and vibrating.

One service man actually suggested I should add some insulation to the bottom of the refrigerator; that would soften the noise! Fortunately, I am retired, and waiting for the service men is just an inconvenience, especially when they don't show up, and not a financial hardship.

I had to laugh out loud when I received the Jenn-Air Refrigerator Extended Service Request with their insert that states Your Maytag Dependability Plus Extended Service Plan Guarantees You Peace of Mind! I am taking my chances and hope the refrigerator will at least cool for a few more years. Needless to say, I will hang on to my now 17-year-old Kenmore in the garage which is humming softly and cooling perfectly - it's just not pretty any more. But as others I have found that beauty isn't everything.

Chris of Prescott AZ (03/13/07)

I purchased a Jenn Aire oven four years ago. When it was installed, the door did not shut tight but I assumed that because this was an expensive appliance, it was supposed to be that way. A year later, I called a repair shop and learned it was defective. A complaint to Jenn Aire produced an unsympathetic letter. After three years, it began giving me a F1 error code and shutting off. Another very expensive repair.

Dale of Colleyville TX (01/31/07)

We purchased a new Jenn Aire side-by-side refrigerator on April 20, 2000, for $1,731.00. In June, 2004, the refrigerator stopped cooling; the repairman advised it was a 'fried circuit board' (e.g. the defrost system controller) which was replaced at a cost of $196.31. After writing the company president, the corporate office called me, continuing to state they were not responsible and doing me a favor because electronic parts were not covered by the warranty. In a 'good faith effort,' Jenn Aire offered to pay half the repair cost.

On January 20, 2006, the refrigerator stopped cooling totally. The repairman advised it was a compressor failure. There is no use complaining to Jenn Aire/Maytag 'Customer Care' agents, their supervisors, or above; they appear to be burnt out by the shear number of dissatisfied customers complaining; some make you feel like you are trying to 'scam' them.

The Jenn Aire refrigerator I purchased in 2000 was expected to last at least 10 years; instead it lasted only 6 years and 9 months. I would be ashamed if I was the CEO of Jenn Aire/Maytag by producing refrigerators with that short of life expectancy, for the prices charged. What happened to the 20+ year refrigerator life expectancy?

Byron of Buford, GA (01/02/07)
I purchased a new home in 2003 and upgraded all my appliances to Jenn-Air, what a mistake that was!

The stainless steel double convection oven doors have been a nightmare since day one. The doors would not shut all the way, so the light stays on and it takes forever to heat up. After having a repair man from Maytag fix that problem the doors have fallen off 4 times, leaving dents and scratches in my hardwood floors.

The repair man just comes out and puts it back on, never mentioning that there was a fix for my problem. Jenn-Air knows they have a problem with the hinges, because they released a kit to fix the problem.  My service company knows nothing about the oven nor the kit to fix the problem, I wonder why?

Coming from an engineer, this is the worst door hinge design I have ever seen. 

James of Toronto Canada (12/28/06)
I don't have enough time to go into everything so I will keep it brief I purchased a Jenn-aire Range model #JGS8850 in Jan.03 and the electronics have gone three times. The last time was in March 06 and 8 months later the same part went. I have a 5 year warranty, parts only. The last time the serviceman came he was told by me that he had to call the tech-line which he did and they informed him that I was more than likely cleaning the front of the oven improperly. I told him that was not the case and he told the serviceman to then continue we the replacement and that he was done.

I asked to speak with the tech-person and was told that wasn't possible.After the part blowing out for the third time I was expecting someone to get to the bottom of the problem, well I guess I wasn't expecting anyone to get to the bottom of the problem but I was hoping.Without anyone really addressing the problem and the part just being replaced I am realistically expecting the part to blow out within the next year and if it happens after Jan.07 I will then be responsible for parts and labour and oh yeah a service call I am looking forward to a bill for over 700.00 dollars. I hate to sound pessimistic but after 3.5 years and 3 replacements the proof is in the pudding which I am unable to cook.

I have incured about $ 250.00 and some mental anguish which will increase.

Mary of Schaumburg, IL (12/20/06)
The stove is approximately two years old and the cheap knobs are not holding up.  So far, I have had two just break and the others are not far behind.

I bought a floor model that cost $1,000 and am highly disappointed in the cheap material used for knobs.

Bruno of Colorado Springs, CO (11/24/06)
The JennAir serviceman came out to repair our combo range-oven. After 2+ hours of struggling, he could not repair the defective control-panel display unit.  He asked that we order a basket of parts from a third-party repair shop, and call him back after we got them.

This Jenn-Air stove has been repaired at least 3-times, and continues to fail in strange ways.  Stove is one year past warranty, so we have no direct recourse with Jenn-Air.

Repairman damaged much of the sheet metal venting under the stove, and created a gas-leak in the supply pipe. Luckily we discovered this and replaced the gas-pipe ourselves.

Patty of Sacramento, CA (11/23/06)
Thanksgiving evening I'm putting holiday food into my Jenn-Aire refrigerator that was purchased in November 2004.  A two year old refrigerator that I paid $1800 and it does not work.  Thank heavens for the 24 year old Kenmore in garage or I would have lost my food.

After reading the complaints listed under your email address I assume I will be spending my holiday week-end trying to find someone to fix it or even worse purchasing a new refrigerator. I guarantee you Jenn-Aire or Maytag will not be a consideration.

Leo of Chapel Hill NC (11/20/06)
Maytag will not honor their end of the service contract that they and I have. I purchased the extended service for my Jenn-Air Double Wall Oven (Model Number WW30430P). I telephoned them on 11/13/06 and reported that the hinges on the lower oven were broken. I had scheduled the service call for 11/21/06. Before confirming the date, I specifically asked if the parts were in stock. I was told they were. (I asked about this because I had the same problem with the upper oven, and Maytag took over 3 months to repair the upper oven. Once, the evening before they were to come out and make the repari, they left a message on my phone mail stating that the part was back ordered.)

On 11/20/06, at 4:30 PM, I was telephoned and ws told that the parts were in and that I needed to make an appointment for the service call. I informed them that I already had an appointment for the next day. The Maytag representative informed me that they did see in their notes that the appointment was indeed for the next day, but I had to reschedule because the part just arrived.

To date, because of Maytag's dishonesty and bad business practices concerning the upper and lower ovens, I have missed 4 half days of work. I will have to miss at least another half day. I should have been expected to miss only two. I would like to be compensated for my time.

Jill of Brookville NY (10/26/06)
We purchased a Jenn-Air cooktop in November 2005. It has a dual element. The dual element broke in December. The cooktop was not even in for a month and it broke. Home Expo told us we had to contact Jenn Air. Jenn Air told us they would not replace it even though it was only a month old. They sent a repairman to fix it. He replaced the dual element switch. It broke again (same element) in March (replaced switch), July (replaced switch), and October 7. Each time a repairman was sent to fix it.

We are still waiting for it to be fixed because now Jenn Air wants to try to replace the switch and replace the dual element burner. We have constantly complained to both Jenn Air and Home Expo. Home Expo said they would check into it, but does not get back to us. We don't even cook alot. This unit cost over $700. We have lost time and money staying home each time we had to wait for a repair (5-hour window). Now we received a letter that Jenn Air will extend our warrantee to May 2007. Big deal.

Leslie of Sherman Oaks CA (10/25/06)
Bought the refigerator. It's been noisy, not easy to clean, and the freezer door had to be closed purposefully, not easily. Yesterday, I found a flood on my kitchen floor. And neither the freezer nor the refrigerator is working. Lost all my food and have to pay an extra 30.00 dollars to get them out before next week! High priced appliance-the most EXPENSIVE thing in our kitchen didn't even last 2 years. My old Kenmore went 15!

Chris of Los Angeles, CA (10/17/06)
I purchased a Jenn-Air Stainless Steel Refrigerator in late 2002. By late 2005 the Stainless Steel exterior had completely rusted over.

I called Jenn-Air Customer Service who charged me for a powder they said would remove the rust. It did not. I called a year later in further frustration that my $1800 refrigerator was looking like a piece of garbage. They kindly told me they would do nothing for me.

The damage is so bad that I have to replace this refrigerator. The cost of replacing just the metal exterior would cost around $900.

Ruth of Schenectady NY (10/06/06)
The glass front on my Jenn-Air oven exploded! The gas cook-top was not in use, and the oven was off. Fortunately a local repair man was able to replace the glass the next day. When I called customer service, I weas transferred to a supervisor who told me the glass breaks. Sometimes stress fractures occur and after all it is 8 years old. As a good-will gesture they are sending me a $25.00 check! Apparently, when you buy an appliance witha glass front, you should expect it to break. No more Jenn-Air anythnng for me - after 2 ranges, microwave, Maytag washer, dryer, dishwasher, garbage disposal!

A $189 repair bill, and an 18-month old grandson who is now afraid to go into the kitchen!

Lisa of Los Angeles, CA (10/02/06)
Our Jenn-Aire refrigerator was bought in August 2004. Within 2 days, the freezer door would not close. Someone from the Maytag store came out and saw what a mess it was and agreed to exchange the refrigerator for a new one, but told me that I had to call the manufacturer. I called Maytag who would not okay the exchange and sent someone out to take a look at the refrigerator. They had to order ALL new parts for the freezer. The freezer door has never opened properly.

Two years later, the freezer starts making loud noises, and after a weekend away, the freezer and refrigerator were dead. I had to throw everything out. Two weeks later, a technician came out & said I needed a new compressor which had to be back-ordered.  After being stood up twice and losing three work days a tech came out and said that there was nothing wrong with the compressor and left.

Within the week, the freezer door would not open.  When I finally opened it everything had melted and for the 2nd time I had to throw all the food out. I now have a non-working freezer and the refrigerator is not keeping things cold.

Patricia of Morgan Hill, CA (09/12/06)
I bought a Jenn Air refrigerator in April, 2005. By August, 2006, the compressor had broken. I called All Brands, their service supplier and they charged me $288 for a service call, that I was told would cost $80. I was also told the compressor was still a covered replacement part.

I called the Customer Care dept of All Brands in TN. They said Jenn Aire had added an extended compressor warrantee to my contract, and I was covered for parts and labor for 5 years. Their representative transferred my call to their regional office. The rep there told me the $288 was called a diagnostic charge, so it was not covered as labor!

Louis of Knoxville TN (09/11/06)
Side by Side refrigeratot purchased in 2001 has had its electronic defrost control module replaced three times at a cost of $150 plus service charge. The last time I was assured by the service tech that this improperly designed part was now replaced by a newly designed part (he showed me the differences). Guess What?? The new unit has just failed!!!

Joseph of Chula Vista CA (09/10/06)
I bought our refrigerator in 2001 from the Sears Outlet in San Diego. From the time we had it installed it did not work properly. The ice dispenser always made a loud noise when dispensing ice. Within the next few years the seals on the feezer portion did not always seal causing condensation which led to the door not sealing and the ice turning into water. This caused water to accumulate on our wood floor which ruins the wood flooring. This problem happened off and on for several years.

The facing on the freezer door below the water and ice dispenser has now corroded due to moisture getting in behind the door and is now rusting. The last problem we have been dealing with is the refrigerator does not cool anymore. We have now decided to get a knew refrigerator and now have to spend another $1000 plus to buy one. We were at the Sear store and told the sales person about our refrigerator and he acknowledged that the JennAir's they had on their floor were breaking down with parts breaking even with no use. He also told us that the refrigerators were not meant to last over 5 years. Additionally, He also told us that one company, I beleive he said was Whirlpool now owns JennAir, Kenmore LG and several other brands. I wondered if a monopoly is good or bad for consumers.

Phil  of Chino Valley AZ (08/21/06)
In 2002 we bought a new home with all Jennair appliances. Within One year the Electronics in the dishwasher went out. Thr repair man suggested a new dishwasher so we purchased different brand. Now in 2006, the electronics have failed in our Jennaire double convection oven. We will replace it also with a different brand. We will never purchase another appliance from any company afilliated with Maytag or Jennaire.

We have replaced our newer Jennaire appliances which failed with different brands out of our own pocket.

Earl of Enon, OH (08/07/06)
We decided to upgrade our refrigerator and go to the top-of-the-line, Jenn-Air made by Whirlpool. This has turned out to be a dasteredly mistake in judgement.

One of the primary reasons for purchasing this Jenn-Air model was so the grandchildren (15) would be able to access ice and water from the outside of the freezer compartment of this side-by-side model. However, this summer the ice dispenser has been out of the service since June. The local appliance service company has been to our home 3 times this summer and replaced parts but the unit still does not deliver ice.

By purchasing this Jenn-Air model JC02289AEA in February of 1999 we thought we would enjoy some comforts after being so frugle all our lives. Quit frankly we would have been better off to purchase a good ole Kenmore or Westinghouse.

Carrene of Grapeview WA (07/29/06)
Purchased ceramic cooktop Mod. JEC8430 and before use on testing large burner did not work and was repaired. Moved into home Nov. 2, 2005 and in less than a year several burner controls cracked and would not turn burners on or off. They were replaced and now less than a year later one has cracked and another is starting to crack. Will have to order new ones. Had Jennair cooktop for 12 years in previous home and never a problem but they obviously are using cheaper materials today.

Since it is less than 2 years will have to order new knobs and will order extra as obviously will continue to break. Not enough damage for legal recovery unless a class action on quality claimed and that delivered

Dina of Lexington KY (06/21/06)
I bought a top of the line refrigerator in 1998 with an extended warranty. My ice maker and water dispenser quit working after 2 years, the parts were recalled and are still on backorder 6 years later!! 3 days ago I opened a brand new bottle of milk that I had purchased the day before and it was sour. I was just about to take it back to the store and tell them off when I looked in the freezer and everything was thawed. I had some strange smells coming from there also.

As of today, I need to replace my kitchen floors as the ice-maker (that barely worked) has leaked water all over the floors and they are rotted. There is water in my crawlspace that produces mosquitos (even in winter time). Homeowners won't pay for the leak because they site faulty workmanship on the part of the manufacturer. Today I am going to buy a new fridge, ANYTHING EXCEPT FOR JENN-AIRE!

Marlene of Garden Valley, ID (05/30/06)
I bought a new Jenn-aire when we got our new home. I would give almost anything to trade it for the one I used for twenty years and left in my last house!  The burners don't get hot enough to boil water.

We chose a gas/electric combination because we now live in an area the power goes out from time to time, however the stove grill fails to light almost every time! 

I don't think there is anyway to get a good Jenn-air ever again because they took a great product and killed it.

Robert of Winfield IL (05/27/06)
Purchased Jenn air and maytag fridge, dishwasher, fridge, and neptune washer and dryer in march of 04. door seals on clothes washer leaked immediately, igniters on slide in range have gone off while cooking since new whenever they feel like. And now the $250 plus labor clock/touchpad controls has broken. There apparently is no warranty for this even though the owners manual clearly says 5 years on electronic controls. As far as I can tell its the only thing on the stove that controls the electronics! I am going to dispute this all the way to the top. If that don't work I'll file a complaint with the attorney general and the better business bureau.

Elana of Palmdale CA (05/22/06)
We bought stainless-steel double oven Jenn Air. It was replaced once, fixed 5 times, because it had problems with doors hinges. Finally, after the door was attached by Maytag technician, after couple of days it fell on my wife's foot. The door weighs 41 Lb. First time the door left mark on her foot and big toe nail fell off. We contacted safety department of Maytag and they sent the technician, who attached the door again. On may 19, 2006 the same door fell again and left 10 inches bloody gash on my wife's leg.

We can not use this oven, it needs to be removed, because we can not take the risk... We have small children. We went to emergency room, and they said it might leave a permanent scar.

Michael of Walnut Creek CA (05/20/06)
We purchased our home four years ago. The previous owners had installed a Jenn Air ceramic (glass) cooktop. This morning, my wife was boiling water while she and our 9 month old daughter were having breakfast in the kitchen. Suddenly, the glass cooktop exploded, shattering into thousands of pieces and sending shards of glass throughout the kitchen. Granted, we didn't purchase the cooktop and it is several years old, but Jenn Air refuses to make any reparations. Not only will they not stand behind their product, Jenn Air seems indifferent to the safety issue their glass cooktop poses.

Kathleen of New Market, VA (05/08/06)
The glass front on my JENN-AIR oven exploded. The oven is 13 years old but was in excellent condition. The oven was not in use at the time nor was the stove. Fortunately I was not facing the stove at the time because the glass flew as high as my counter tops and covered as much floor as 10'X 5'.

I phoned the corporate office and spoke to Sandra. She said this happens with that type of glass and that people are well aware of it. She gave me information where I might find a repair person and offered to connect me to their store to order a new piece of glass if I preferred to do it myself. No they wouldn't pay for any of it because it was out of warranty.

Bonnie of Phoenix AZ (05/04/06)
I purchased a Jenn-Air double wall oven in January of 2004. I thought I was buying a high quality appliance. Boy, was I wrong!

I have had nothing but trouble with both doors since it was installed. The hinges have been tightened, replaced, and still the lower oven won't stay closed. Tonight as I was cooking dinner, the upper door fell off in my hands!!

Fortunately I purchased the extended warranty service plan because this has still been a nightmare.  I will never purchase another Jenn-Air appliance as long as I live!

Jessine of Bedias TX (05/02/06)
Jenn-Air I have an Jenn-air wall oven the door never closed. The service man been out three different times and cannot get it fixed. The service man told me he think the wall oven warped and he would get intouch with jennair warranty department and call me back. Jenn-Air has waited until my year warranty ran out and now I am told by Melissa at Jenn-air it no longer covered under warranty.

I have called Jenn-Air many many times before the warranty ran out, place where the appliances were purchase (now they went out of business under new owner ship) I was told by Jenifer the person we purchase appliances from said she cannot give me a new wall oven, and the service man (Albert) over and over again about the same problem. I thought when you have a problem from day one and it's there problem (Jennair) would get it fixed. All I want it fixed or a new wall oven. I had Sears product for 45 years and we had a problem it was fixed on the first time out.

Nancy of Blue Springs MO (04/10/06)
I have a Jennair refrigerator -JCD2295HES, 10876293EL - that is 13 months old. It is not cooling. I can't believe that I have a new refrigerator that is not working. Of course, Jenn-air only covers their products for one year. This is a top of the line refrigerator that is not working. This is not a small problem, this is the entire cooling system. When I call both Jenn-air and Maytag, neither customer service center is willing to do anything other than set an appointment for service (in about 2 days!!). I can't get anyone at Jenn-air to say they will back this refrigerator. So, needless to say, I do not recommend Jenn-air products. This is the last thing we thought would happen when we bought this expensive refrigerator.

Loss of food and a piece of junk refrigerator - $2200

Stephanie of Austin TX (03/29/06)
The 1/4 inch metal hinge on my wall oven door just snapped in two pieces and I can not close my oven door. It is obviously defective and after calling Jennaire to tell them about it they said that it was not under warranty so they can not do anything about it. I understand warranties and I understand things don't seem to last as long as they used to. The oven is 8 years old (wasn't used for 2 years) and I have barely used it in the last two.

For a door that has not been used very much and for a piece of metal to snap in two pieces is very scary. The supervisor said he had never heard of this happening before and yet still said they would not do anything about it. Is there a company who still cares about the quality and safety of it's products? I was not the original purchaser of this wall oven and I can tell you I will never buy one myself.

Alexandria  of Alhambra CA (03/16/06)
I HATE JENN-AIR PRODUCTS. With three kids and one on the way I do not have much time to vent. But don't buy any Maytag/Jenn-air products. The good reputation they were riding on has gone out the window for me. I bought a "GAS ON GLASS TOP" stove top. I wanted to buy the best so I paid a premium. Three months later I began to have problems with the spark ignitors.

No problems having them come out six times in two years to have it fixed under the regular warranty and then the extended warranty I had bought. Now that the warranty expired last month I called them out again. $135.00 just to come out, plus labor and parts. I know this will be a reoccuring problem with my stove. I can't afford to pay for the same type of repair every 4-6 months with no garantees that it will ever end. I'm so frustrated I could scream!!!!

Cindy of Chandler AZ (03/10/06)
We purchased a Jennaire ceramic electric cooktop in 8/05. Just 1 month later on 9/9/05, the unit was making a rattling noise. Maytag sent a service technician out, he said a wire had come loose and was hitting the coolant fan blades. Repair down, with a little improvement in noise, but not gone completely. On 2/13/06 the rattle became very loud. Tech. said coolant fan motor needed to be replaced. Service technician put in new fan motor on 3/2/06, and unit rattled like it did the very 1st time. Technician said that was normal.

The next day, 3/3/06, 1st time cooktop was used since repaired, I smelled a very strong smoke odor. Called service dept. and they said it was probably just the new motor and smell would go away after 2 days. If not, call and they would have someone look at it. That same evening, I was using the cooktop, and the odor was even stronger. A few minutes later smoke began to roll out of the drawer directly under the cooktop. We opend the drawer, saw flames, and immediately hit the off button on the control panel. The flame went out, but we could not tell what damage had occurred inside the unit. No damage occurred to drawer because we opened it just in time.

Service tech came out on 3/6. Took out cooling fan motor, showed me where it had actually burned. He also wrote on the invoice repair that, new cooling fan motor burned up, all wiring looks good, no visable signs of bad wires. Naturally, I complained and was referred to the Maytag corporate office. I requested a new unit based on the fact that I didn't think the unit was safe and that we starting having problems with it after only 1 month. They claimed the technician told them that 2 wires needed replaced due to damage and that there was not a fire.

Both my husband and I saw flames, not a "spark" which corporate kept trying to claim. The technician also could not tell me what had happened. He said he was not familiar with these fan motors because up until a year ago, the cooktops never had a coolant fan motor in them. It was something new. I feel like the service dept. and maytag have some kind of agreement going on to cover themselves so they don't have to replace a bad appliance. It was obvious that I was being lied to. Needless to say, they refused to give me a new cooktop, and a 3rd fan motor will be installed soon. I am not at all satisfied with this, but what else can I do.

Tim of Gwynedd Valley PA (03/08/06)
Jenn-Air stove SEG196 10 yrs old with electric oven. Noticed odor of overheated electrical component during previous use of oven and again on date of incident, 1/8/06. Happened to be in kitchen and noticed smoke coming from upper front of stove. Opened oven door and saw flames through crack into cavity above oven and under range.

Ran to cellar and turned off circuit breaker. Fire self-extinguished. Opened top of range and found yellow wire attached to rear bottom oven door lock switch charred and its switch connector had melted out of the switch. Insulators above and below the switch had also been damaged by the heat. Schematic indicates switch as Relay R-1. Found description of same problem at www.consumeraffairs.com/homeowners/jennaire (5/20/03) and report states that Jenn-Air had changed design of (replacement) part. Asked Jenn-Air (Maytag) customer service if part was changed and got no answer. Approximate cost of parts: $15 from online parts supplier. Estimate for repair >$200.

Elizabeth of Syosset NY (03/05/06)
We bought our stove in aug 2003. Used it very little as I don't cook much. In Sept 2004 I stopped cooking completely because I became pregnant with multiples and was on complete bed rest. The next time we used the stove was the summer of 2005 and it didn't work. Still under factory warranty. Jenn Air came and tried to fix the range (replace the control board), but they forgot to fix the ignition (the thing that lights the gas oven) and they had to come back.

The repair man said I was luck that we didn't blow up our house. After that it's been compltely downhill. Jenn air has tried repeatly to fix the oven and it still doesn't work. Like I said before I don't cook so I always find out it's not working when I need it most -- holidays & parties. They have changed every part in the oven at least once. When I called in Dec the girl in the customer service asked that we let them try to fix it one more time and if they can't they would replace the range, so I gave them a chance.

In Jan they replaced the only original part left on the range and guess what -- it still doesn't work. We went on vacation for 2 weeks in Feb. Came home and a few days later the thing stared beeping. I called Maytag-Home Depot dept and spoke to a man that basically said too bad and maybe after they fix it another 6-12 times thay might replace it. He said he was a supervisor and they are not in the business of giving people new appliances and I should have bought the extended waranty and then they would have replaced it.

Needless to say I was furious and hung up. Well we woke up yesterday to a house filled with gas. The oven is trying to turn itself on but it never lights. Thank God I noticed right away, opened up the windows & my husband shut off the gas & the electric. My mother & father live with me and both of them smoke. I have 3 babies. If they would have gone near my kitchen mY whole family would be gone

Donald Erickson of Seattle WA (02/26/06)
On September 17, 2005 bought new dual oven, dual power top of the line stainless stell Jenn-Air range. The clock mechanism constantly relayed between the top and bottom over, beeping and showing the word "bake." No matter what one did, i.e. put in a temperature and hit cancel, unplugged the unit for 5 minutes and reset clock, or whatever, it never worked.

Three weeks ago after nearly a month in trying to get someone out under the wonderful warranty, someone showed up and confirmed the clock mechanism was faulty and needed to be replaced. It's now another 2 1/2 weeks waiting for the part and no one has showed up. When I complained to Maytag Dependability Service they said I would have to make another appointment and basically go the end of the line and wait my turn for another repairman to install the unit (apparently they have one guy who serves Oregon, Washington and Idaho, and he has a hard time getting over to Seattle when it snows in the Cascades!

I'll let you all know if this clock mechanism ($197 part) gets fixed this time or not. I would warn anybody considering buying a new GE, Bosch, or Jenn-Air applicance to think twice since they are serviced by the same company, Maytag Undependability Service, headquartered somewhere in Illinois. These people, apparently care about nothing in terms of prompt customer service (worse than Sears!) and will leave you hanging for months. Might be better to go out for Thanksgiving and Christmas dinner than gambling your range will work when you need it.

Thoroughly disgusted with the service and because of it would never recommend Jenn-Air to anybody. If this company cared about their warranty they would do something about it but obviously, if they can wear you down they probably think you'll pay to have their cheezy products repaired by a local service guy.

Bonnie of Wichita KS (02/23/06)
I purchased three Jenn-air products for my newly built home in November 2003. I wanted the best of the best for our new home and tried to check Consumer Reports on these products but couldn't find anything since the product numbers were so new. I trusted the Jenn-air name.

I purchased a dishwasher, gas stove top, and a double wall oven. The doors on the wall oven have now fallen off, twice. I called Maytag and had to talk to a supervisor before they would pay for parts and labor since my warranty was out for several months.

The oven door fell off once again in my husbands hand last Thursday night, only 6 months after it was replaced. I called again and told my story to nine (9) people of whom, none apologized for what happened. I explain over and over that I should not have to pay parts and labor for a "design flaw" on their oven that makes it unsafe to use.

I finally got someone in the corportate office, who immediately said they would pay for the "kit" to stop the doors from falling off, the hinges, inner door liner, hinge receivers and labor.

Nancy of Center Ossipee NH (02/12/06)
We splurged on only one thing when we built our home last year(2005) - a Jenn-Aire range and stove top.

The counter top is gas and it takes forever to cook something as the downward draft fan takes most of the heat away. It is impossible to simmer anything as it blows out the gas at low heat. The oven, which is electric, has cold spots when not used on convection bake. It does not regulate to the proper temperature. We always have to use an oven thermator.

We've had a service nam here twice, once to regulate the grill and once to try to regulate the burners. The burners still do not work well. We had an all electric Jenn-Aire in the 80's and loved it.

Barbara of Evans City PA (02/11/06)
My downdraft combination gas/electric range was purchased 5 1/2 years ago during a kitchen remodeling. Since that time, the drip pans under the burners have chipped, the light gray burner trays have a baked-on mottled greasy appearance that no amount of cleaners or elbow grease can improve, the bottom glass front panel has fallen off and is duct taped, and finally, an electrical panel went out, (six months off warranty), so the range does not work. The repair for the range is almost the price of the less expensive, more reliable range I should have bought 5 1/2 years ago.

Patricia of Madison NJ (01/20/06)
I purchased a Stainless steel 2 door Jenn Air refrigerator in the amount 2,100. November /04 In a few months time the compressor started making noise and had to be repaired, then the icemaker was making a racket it had to be removed at that time the repair man said there was a piece of plastic rubbing on the botom of the refrigerator panel against something else, he supposedly fixed it. Then the door had to be replaced it had a dent. The refrigerator has a constant humming noise and the company wants me to pay 137.00 for a service call.

James of Warren NJ (01/10/06)
7 years ago, in our new home, we placed Maytag washer and dryer, Jenn-Air double wall ovens, and a Jenn-Air gas cook top.

The Maytag washer and dryer was in a class action recall.

The Jenn-Air gas cook top never worked right, even after many service calls, the wall ovens have been repaired several times.

I have replaced the cook top with a Wolf (excellent) the washer and dryer with Whirlpool, and now the ovens with Wolf.

Edward of Soddy Daisy TN (01/09/06)
In July 2002 bought Jenn-Air Smooth Top Stove/Oven, Jenn-Air Dishwasher, Jenn-Air Trash Compactor, Jenn-Air Side by Side Refrigerator, and Jenn-Air Over the Oven Microwave. In Dec. 2005 (out of warranty with no help from Jenn-Air)have had to replace the Motor Module on the Refrigerator's Ice Maker and the Refrigerator has never cooled in the middle of the refrigerator as cold as it should, even on max. setting. According to Jenn-Air it is within acceptable limits just barely (low to mid 40's).

The carrousel on the microwave has quit turning and makes a noise (Jan 2006). Again no help from Jenn-Air. I would definitely not recommend Jenn-Air Appliances to anyone. Jenn-Air is overpriced and quality is poor. Products only seem to last 3-4 years. Spend your money on some other brand that will last.

Leslie of Oakland CA (01/04/06)
Last year we completely remodeled our home and bought a Jenn-Air french-door refrigerator and 36" convection/gas range, and a new Maytag Drying Center and washer. In less than 12 months we have had problems with each and every one of the appliances we bought. This week, our refrigerator went out. Just doesn't get cold. I called on Monday and was told that someone would be out the next day -- between 7 a.m. and 6 p.m. I rearranged schedules and waited. No one showed, nor did anyone call to say they weren't going to make it.

This morning, I called to see what happened and was 1) blatantly lied to that someone came yesterday but no one answered the door and 2) was told that it would be a week before they could get someone out to look at our 'fridge. This does not sit well with me, since my experience is that when their repairmen show up, they never have the part that's needed, and it takes approximately two weeks for them to receive it and reschedule you to install it. In all, we spent more than $10,000 on our appliances (including a Fisher/Paykel dishwasher, which works fabulously) and have been nothing but disappointed and discouraged by their performance.

My husband is a builder and has pledged never to buy another appliance from any of the Maytag/Jenn-Air/Amana and related companies ever again.

Marilyn of Newton MA (01/03/06)
Maytag technicians broke my JennAir range when they tried to repair it. Also damaged hardwood floor while in to repair unit. When I called Maytag Dependability Plus EXtended Service Plan to file a claim they gave me the runaround and hung up on me in the middle of a conversation. I am trying to find out the name of someone to contact but they will not that either, nor would they forward me to a supervisor.

Ruined a $4000 Jenn Gas Range, damaged hardwood floor (new renovation) and rugs in the house.

Diane of Brooksville KY (12/13/05)
In 1999, I purchased a Jenn-Air oven for $1000, as I have always wanted one.

When I contacted customer service at Jenn-Air several months ago I was told, "Tough". 

The paint has peeled off around the burners, the key pad does not work, several of the knobs have broken off, I replaced them and they broke again. The gas oven does not work. I have a gas oven and a convection oven. The convection oven works.

Pam of Raleigh NC (12/12/05)
We purchased professional Jenn-air double wall ovens (summer 2005) and have had nothing but problems.

The glass in the lower oven door had slipped down inside the door and had to be repaired before they were really even installed.

We then noticed that the lower oven fan is much louder than the upper oven fan.

We made several calls to Maytag because it is a rather annoying sound. We were told by several people at Maytag that this wasn't normal but that they were not repair people and they could only replace the ovens if the repair people said that it was abnormal. The repair folks have been 2-3 times replacing the fan but say that the noise is normal.

I called Maytag back, spoke with someone in charge. They said that the bottom oven should not be louder than the top oven, but that they can only replace if the service engineers say it is abnormal, so we are out of luck.

We tried the temperature probe for the first time yesterday and it doesn't work. We called Maytag. They were not able to help. The call was not handled in a particularly professional manner and we were told that we would receive a call from the east coast office soon. We will see.

Janae Medina of Glen Rose TX (12/05/05)
We bought a Jenn-AireStainless Steel Convection (upper and lower)self cleaning (upper and lower) Double Wall Oven in July of 2004.

We started having problems almost immediately with the door hinge on the top oven.

Jenn-Aire did finally send a repairman to fix it but we are now having the same problem again with the top AND bottom oven. The door will not shut completely, so the oven light is always on and it takes forever for the oven to heat and cook.

We called in again and were told that it was out of warranty and even though we'd had this problem before this would not be covered.

Mark of Springfield MA (12/01/05)
Just bought a Jenn-Aire gas range.

Found multiple problems with details;  oven door rubs on lower storage door, scratching finish on lower door. Oven door spring on right side rubs on side body panel when opening making a grating sound. Spring on right clicks when oven door is closed. One burner knob very hard to turn. One screw stripped on back of stove.

For $1500.00 I expected attention to detail.

Lori of Ridgefield CT (10/10/05)
while using my Jenn air gas top range it caught fire. Fire came out of the on/off nobs. When I called Maytag regarding the issue, I was put on hold, told they would call me back in 24 hours and they didnt. I called again and a service tech from the company came out and told my spouse it was an electrical issue. He never turned on the gas that was shut off ot see if it was a gas problem. When the service tech came out from the store where I purchased the stove he checked all the lines and stated that there was a undetectible gas leak and the stove needed to be condemned. I am getting no satisfaction with either place and no one at Maytag seems to be doing anything about this hazard of a stove.

Milo of Takoma Park MD (09/09/05)
Jenn-Air Range model # jgs8850adb. Twice now Electronic Control Board has gone bad, flipping out, beeping, setting trouble codes. Control board was replaced 1st time several days after the original 1 year warranty expired on 01/04/05. Had to pay labor $125.95, part was warranteed. Control board flipped out again 08/28/05. Service Call on 09/09/05, had to give check for $134.95 for labor, service person did not have another control panel with him even though Maytag was aware of problem before service call.

Have to wait another week for repair, complained to Maytag. No effort made by Maytag to make repair any sooner. Maytag did offer to refund 50% of labor cost-big deal. The hassle of missing work, getting aggravated, paying for replacement of defective part twice is not worth it. Maytag and Jenn-Air have lost another customer

Robert of San Ramon CA (07/26/05)
I bought a Maytag refrigerator, Jenn-Air double convection oven, and Jenn-Air gas cooktop in 2001, all of which have broken down at least once. One of them is still broken after repeated attempts at service and a request for its replacement. The double ovens went out first in 2002. They were repaired, only to find out when making Christmas dinner three months later that the repair was not done properly. The company wanted to charge me because the part ran out of warranty in 90 days.

The cooktop was the next breakdown, but because I could not get to the serial and model numbers, which are placed below the cooktop and the farthest away from any opening underneath, Jenn-Air refused to send factory service. Another company advertized in the Yellow Pages that they were Maytag "factory authorized" repairers, so I called them. They sent for a new igniter, but that was defective, and they could not fix the cooktop.

I even wrote to the president of the company. The first response was that the repairman was not factory authorized. Then someone from his office contacted me and said that the company would replace the defective cooktop. When I did not hear anything more from them in several weeks, I called and was told that the person had left and had left no such order behind. They said to go back through their service department.

The next thing to break down was my Maytag refrigerator (they make Jenn-Air) and that cost $200.00 to repair. The refrigerator was less than four years old. I'm still trying to have the cooktop repaired, and as I write the repairman has not kept his appointment, which was supposed to be sometime between 7:00am to 6:00pm today! I tell everyone I know not to buy Jenn-Air or Maytag products. My experience has been a nightmare.

Ron of Titusville FL (05/12/05)
We bought Jennaire appliances, microwave, oven, refrigerator for our new home in 2001. The microwave was not working after two months and required a service call, and the refrigerator does not keep things cold enough even on coldest setting--milk sours before date, etc. Three times we have had the refrigerator worked on, and now the repair men say it is poor design and parts have to be changed. We must pay for it all! These appliances are junk, and I would not recommend them to anyone!!!!

Ro of Chatham NJ (03/25/05)
I bought a Jenn-air dual fuel slide in range for my new kitchen 2 years ago. I wanted top of the line so I bought this thinking I was getting a great product. Now 2 years later, the control panel does not work which means the oven doesn't work. However the stovetop works. This is a mystery to all involved but noone at Jenn-air wants to help me out. All they care about is getting paid, even though the parts are under warranty. They have a great racket going with prices for repair starting at 135 dollars just for coming out to diagnose what is wrong. And don't try over a holiday weekend because they tack on an extra 35 dollars without informing you from the beginning.

Patricia of Yucaipa CA (6/18/04):
Bought a brand new Jenn-Air Confection Gas Range Model #JGR8850 in black on Sept. 14th 2003. In June 2004 had to replace clock and timer part, was under warrenty at time, did not have to pay for replacment, but for the last couple months my burner grates have started to chip and crack on all four grates. Called Maytag but refuse to replace them even though my user guide that came with the stove says for the first year, any part which fails in normal use will be replaced or repaired free of charge. They still refuse to replace them. They say they are not a functional part of the oven. I am very angry about this. I refuse to buy new grates when they are less then a year old. I felt that the people I talked to at Maytag did not care at all about this problem.

Steve of Las Cruces NM (7/29/03):
Bought a top-of-the-line Jennaire gas cooktop for my newly constructed home in 2000. From the day it was installed, the burners would not ignite on their own. I called for service several times, and finally had a repairman come within a few weeks of the one-year warranty's expiration. The repairman said the small air ducts are clogged and can be remedied by poking a toothpick through them to clear up the obstructions. He left without doing anything but only the advice. I tried it several times, to no avail.

Cheap cooktop for the money paid. I am in process of selling the home and will build another. I will not consider any Jennaire product for the new home and have budgeted over $10 for appliances. When shopping for cooktops, most people said Jennaires were the best. `Boy were they wrong.

Lynne of Bemidji MN (8/28/03):
I have a 4 1/2 year old Jennaire Convection range in my home. The enamal on the range top is flaking off all around the holes that the burner pans fit into. When I called Jennaire customer service today, they basically told me "tough, buy a new top". I have replaced the burner pans, to the tune of $100.00 5 times, for the same reason - the enamal flakes off. My Jennaire dishwasher has been repaired 3 times in 4 1/2 years. I will never reccommend Jennaire to anyone and won't ever purchase any more of their products.

Rae of Martindale TX (7/28/03):
My Jennaire stove top cartridge shattered into a million pieces while cooking. Model C-301 and the cartridge model number was A-105. Glass shot everywhere in the kitchen. I called Jennaire and was hung up on twice after 35 minutes of waiting on the phone. When she did come back once on the line for a moment she said that was a part to a washing machine. When did Jennaire start making washing machines?

I called back the third time and got Nicole who seemed to take care of the problem. I was told the cartridge part would be coming from Tennessee, but when I called back 14 days later and talked to Nicole, she said the part was coming from Houston and that they had no tracking number for the shipment. That was after waiting 34 minutes and 45 seconds on the phone. I was told to call them in a few days if the cartridge hadn't arrived. Like I want to sit on the phone for 30 or more minutes to get no answer! I am disappointed in the service parts department and the product. Customer service doesn't seem to be a priority with this company!

I was not cut by the flying glass, but thank goodness I didn't have small children around the stove top.

Sherry of Lansing IL (6/17/03):
Built new house, wanted the best appliances, purchased a Jennaire range/oven. After many issues with the range such as it beeping with defaults, fan turning off and on, self-cleaning oven locking and not letting you get the door open, wasting hundreds of dollars of food, never mind destroying dinner parties where we had to order out because could not get the food cooked. Jennaire after repeated repairs took range away and bought us a new one -- only to have the same problems after 10 months.

New one fixed twice and now we went to purchase a new range because I can not take this one anymore and stay sane. I find out the only downdraft range on the market, which is how we had our kitchen built, is a Jennaire range. What a nightmare!

Diane of Traverse City MI (6/15/03):
When building my new home in 1995 I looked and looked at appliances and chose a new Jennaire range-oven, microwave, second oven and refrigerator. I chose them because they were a good brand. The microwave oven had to be replaced within two years. The oven I had before is still operating and it was a Quasar that is now 20. The refrigerator has had to have the icemaker replaced and is poorly designed so the that the door shelves fall out. The Frigidaire that I bought in 1970 is still operating and has never needed a repair.

The crowning glory is the range-oven combo. This stove is 7 years old and the oven has been used at most twenty times. I had to spend $300 to replace the touch pad on the oven three weeks ago and it is still not working. They want $200 to fix it. The GE stove that I had before it lasted 25 years without a problem. I would never buy Jennaire again. When talking to the Jennaire representative all I get are comments like it is out of warranty! I am thoroughly disgusted.

Wade of Thornton CO (5/20/03):
We have a three-year-old home with Jennaire appliances. That includes two ovens, one stove, one microwave oven and one dishwasher. Within the first year every one of them had to either be replaced or repaired. One oven had to be repaired three times and the dishwasher needed repaired three times including replacing the main pump twice! Now, our stovetop had a switch that shorted out and caught fire. The repairman replaced the switch (one of four) for $193.00 and told us that Jennaire has since changed the design because of this problem. My question is why did Jennaire not recall the stoves if they knew of this problem? And why do they not help pay for the cost of the repair when they know it is defective?

When the switch shorted out, it caused the stove to turn itself on high. Then the wires underneath began smoking and caught fire. Luckily the breaker switch popped or else our house may have burned down.

James of Scottsdale AZ (2/17/03):
We built a new home in 2000. We upgraded to Jennaire appliances at considerable expense. In order to have matching appliances, we also purchased a Jennaire refrigerator. We have had nothing but problems with all of them except the oven. The refrigerator has been repaired multiple times. Pure junk.

Jim of Oregonia OH writes (5/22/02):
I purchased a Jennaire dishwasher, range, microwave and refrigerator two and a half years ago for my new home. The dishwasher has a crack in the plastic tub from the top rack bracket hitting the back wall. The range oven fan will not go off and the oven beeps nonstop.

They have repaired it once 4 month ago and it broke again. The bottom front cover plate fell off and had to be reglued about 6 mths ago. The microwave blows the circuit breaker about once per week. Repairmen have looked at it 3 different times and can't find the cause. The refigerator had the thermostate and ice maker replaced the first year. The ice maker is broke again, it will only make crushed ice.

The shelves on the door come loose when full so I keep the about half full. The bottom tray on the door for milk storage falls out constantly because of poorly designed plastic inserts. Repairman says it's the design, he can't fix it. The cover bracket on the lower front door hinge will not stay attached so, it's in the drawer.

I paid extra for premium upgraded appliances. They are poor design, poor quality. My wife or I have to take off work for an entire day for service calls. Service charge is $75 (approx). I would not recommend this brand to anyone.

Vicki of Cardington OH (7/10/03):
I too am contacting you to complain about a Jennaire refrigerator. I just read the complaint from the other gentleman & mine is exactly the same PLUS what I believe to be a faulty door seal. Every time I open the door, water drips off of the bottom of the freezer! Doesn't matter if the energy saver is on or off, there is still condensation! It's disgusting.

The lever for ice gets you nothing from the ice maker, you have to open the door & get your own from the ice maker. We had it worked on twice & now this! It makes me absolutely sick that we paid good money for what was supposed to be a top of the line product & it doesn't work as well as the Philco, that is setting in our barn, that my parents had when I was at home (& that's been almost 40 years ago)! I concur with the gentleman whose complaint I mentioned previously, I would NEVER recommend Jennaire to anyone.

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