Jenn-Air

The grill on my 1.5 year old Jenn-Air stove melted when left on 3/4 temperature for 34 minutes. I have owned Jenn-Air stove+grills for 19 years and this is my 4th one. I never had a grill melted at any temperature over any time period. The new style grill is flawed and will melt, fusing with the heat element and leaving a puddle of molten metal in the grease tray. Hours on chat with their support and they are willing to replace the two $115 grills for half price (but not the electric heating element that is ruined now too) but only if I get a service call for $109. That nets me $6 and is such an insult when I paid $2500 for this stove 18 months ago.

The new grill design is flawed with heating element next to or touching grill instead of inches away like it used to be. They are going to burn down someone's house. Their response was dismissal. Unlike the other person here who had their grill melt, no foil was involved, just a hot dog. Do not buy any Jenn-Air product. They don't care if they have design flaws that will burn down your house. Their quality is down the toilet from 10+ years ago. They just want to sell more $350+ flawed grill modules that will just melt again. They also told me that nobody has ever had a grill melt, which looking here and other Google search results on "Jenn-Air grill melted" is a lie.

We just completed a major remodel. A complete relocated kitchen was part of it. We purchased all new Jenn-Air appliances. It came with some rebates for the cost of installation. Unfortunately, our project took months longer than expected. In all the upheaval, I did not read all the details of the rebate, as was dismayed to find they had expired. I realize it isn't Jenn-Air's responsibility to do anything about it but they really didn't have anything they were willing to help out with. I think if they didn't want to extend the cash rebate or add it to another current program, they could have at least offered an extended warranty. If they feel their products can hold up the test of time, it really would not have been a cost to them. For a major company, you would think they would want happy customers. If they were willing to give us rebates a few months ago, and they have programs now, why not offer some goodwill and make their new customers happy now? When our guests see our new appliances and consider their own purchases, it would have been an opportunity for new sales.

The Jenn-Air cast iron cooking grates appeared fine when they arrived. Within a day or two, my smaller pots began to rattle as they were heated, no lids were on. I took the grate off and placed it on my kitchen table and found that it was warped. When I called to request a new one, the person on the phone at Jenn-Air made a snide comment, something like my house would burn down before the cast iron would warp. In a nutshell, he would not replace the grate nor would he replace the light bulb on the inner oven which arrived burned out. They offer absolutely no service at all. It was as if they didn't care about my disappointment in the product.

Jenn-Air cook top: They're consistently replacing one thing or another. I bought top of line, paying for the bottom of line. They are only 5 years old, not even being used by kids but only by 2 adults in house. This is ridiculous.

For those who are having persistent problems with the touch pad failing, it is not a big deal. You can open the front of the machine with a screwdriver, unplug the attachments for the clock, snap in the new unit and you are good to go. You can order the part online. It runs about $180-$200 with shipping. My appliance store is so angry at the way Jenn-Air handled this that she sells me the replacement at cost. My Jenn-air gas range was purchased in 2000. This was my third unit. The other two were great! Not this one. From the beginning, it was a piece of junk. The BTUs on the grill side could never be adjusted to give equal heat; there was insulation packed around the convection fan so that it did not run; the sparker unit on the grill side broke off twice.

The first time, the repairman told me that Jenn-Air's official fix for that was Super Glue. We tried it and when it broke off the second time, he fixed it properly. The touchpad unit goes out about every 12-18 months. When you open the oven, the sensor does not recognize the change in temperature and does not bring it back up to whatever it was set. When it was about to go off warranty, I contacted the customer service people. They looked over the records and told me that it was clear that this was a defective unit. However, I had waited too long to complain. However, they had a great solution: they would give me 30% off the cost of a new machine. I suggested that if they were not going to replace the machine that they admitted was defective, I would be satisfied with keeping the machine on permanent warranty. The supervisor laughed and told me that was a creative suggestion but it was buy the new machine or sod off. I am saving for my new machine, a Wolf or a Viking. Never another Jenn-Air.

I am contacting you to let you know how disappointed I am with my Jenn-Air kitchen appliances' repeated need for high cost repairs over the years and Whirlpools customer service. These top of the line appliances are not living up to their reputation or longevity. The following are the model and serial numbers of all my Jenn-Air appliances:

Wine Chiller M# JWC2450ACX S# 1E/10191697JP

To date, I have replaced the drip pan assembly in my refrigerator 3 times. The last one was this past Tuesday, the 7th of December, at a cost of $411.00. The previous repair was July of this same year $321.12, plus damper assembly $90.74 and 4 hours of my time for installation. The previous same repair was the first year I owned the refrigerator under warranty. I have just been told that the newest drip pan part #W10199913 has been modified with a heating element that should correct the continuing problems? I also had the crisper assembly part #67002144 replaced. I was told the part costs $1250.00 and was unavailable at first, by Greg and Bethany and finally, Gloria ** (supervisor) promised to find the part. She did not. I did receive a replacement from the Corporate Office after 8 phones calls to the Customer Service Center, Research Department and finally the Corporate Office.

It was Tiasha ** at corporate who actually resolved the location of the part. Service call for the diagnosis cost $85.00, plus my time investment of 6 hours. FYI, this part is still listed as unavailable and without it, the refrigerator stops working. Probably just a $0.50 transistor or diode yet not covered by warranty and renders the entire refrigerator useless. Unbelievable! (Exhibit A). The refrigerator door shelf part #67001561 had to be replaced as the plastic, which holds the chrome retainer split. $110.00 for a plastic door shelf? I have also had both door seals parts AP4077728 and AP4076565 replaced under warranty, but that took 3 home visits between December 9, 2007 and February 21, 2008 to complete.

The microwave door switch part #AP4044474 has also been replaced on September 19, 2011 for a cost of $120.00. The oven glow plug/bar igniter part #AP4090961 was replaced on May 18, 2011 for a cost of $224.47. The clear ice maker grid cutter part #PS2056214 was replaced on November 12, 2009 for a cost of $383.63. Also, the bin thermistor on May 20, 2011 under warranty.

The dishwasher has also been serviced on February 8 and again on March 13, 2008 as it failed to drain. Picture dates should read February 8, 2008. June 13, 2007, I purchased the appliances from Direct Buy. Exhibit (B). July 9, 2007, appliances were delivered to my home during construction. Exhibit (C). July 22, 2007, they were still in my garage. Exhibit (D). October 5, 2007, installed when the remodel was completed. Exhibit (E). February 6, 2008, my first letter to Direct Buy with problems and the problems have continued ever since. Exhibit (F). I have calculated my maintenance costs to date which amount to $1745.96, which is 14.3% of the initial purchase price of $12,195.00. I cannot afford to pay 14.3% of the purchase price to keep my Jenn-Air appliances working. Additionally, there has been 13 service calls, each requiring a 4-hour window of time that requires my presence. A guesstimate of my time on the phone, on the internet checking for parts, composing this letter and personal installation time to save a few dollars conservatively totals another 15 hours.

Time is money and 67 hours is 67 hours I could have been, well you understand my theme. It's only been 4 years since I have made my purchase and at this rate with the escalating cost of parts (if available) and repairs I will be repurchasing my appliances within the next 5 years. I have recently retired and on a fixed income and can no longer continue to afford these costly repairs. Considering the amount of time, trouble and costs I have had and expect to experience with your appliances, I respectfully request that you consider offering me some financial relief for the future. It is my belief, after having read your corporate Code of Ethics, advertising materials and Whirlpool web home page underwritten by you, that what I am going to propose is fair and within your corporate power and policy.

Having checked into extended warranties offered by third party companies such as E-Warranty Center, the cost to cover my appliances for the next five (5) years bumper to bumper, all parts and labor would cost me about $1457.00. As I have explained, I have spent over that amount already. At this point in time, I feel it reasonable that you firmly stand behind your products and extend to me this same warranty for the sake of public relations and customer satisfaction. Your brand is supposed to be your bond. One need only visit Epinions.com, ConsumerAffairs.com or FixYa.com to read the frustration and anger many of your loyal customers are experiencing. I would like to believe you disagree with them and do really care about your brand. It is you, the CEO that says the following: Whirlpool's long-standing reputation for quality, excellence and integrity demands that we make the correct choice in all cases. As you know, there is no right way to do a wrong thing.

I have had two other Jenn Air stoves in my 40 years of marriage. The prior two were excellent. My daughter still lives in the home where my two ones are still working and looks great. My stove, we purchased in 2007, it looks like I purchased it 1997. It is rusting on the top under elements. When you open the oven, it sounds like you're opening a crypt! It's not worth the money I spent to be sure! I am concerned over elements that look like they are burning onto top of stove under plug ins! I won't buy another!

I purchased a Jenn-Air grill. I spent more money to buy a better product. The grill keeps turning off when I put on more than 2 burners. It has 4 burners side grill and a rotisserie. Now I can only use 2 burners. Why?

Our $7000 48" built in Jenn-Air professional refrigerator has been nothing but trouble since the warranty expired. $600 to fix a freon leak. $1000 to replace all the computer boards 3 months ago. Now the freon is out again and we are being told $3000 to 4000 to repair all the guts in it to fix the leak. I called Jenn-Air and the rep basically told me tough luck. I think they build expensive appliances like junk because they figure you will pay to fix them. Meanwhile our 20-year old basic frig is still going strong in the basement. Go figure. Our Jenn-Air dishwasher also broke and had to be completely replaced. Luckily that's during the warranty period.

The touch-pad control panel on our Jenn-Air failed recently. The gas range is 5 years old and obtaining a replacement part from Jenn-Air was impossible. The customer service rep indicated that Jenn-Air, a Whirlpool company, no longer makes the part despite the law which requires parts to be available for nine years. I found a replacement in Fresno, CA from Marcone, a national parts distributor. The cost? $400. Add in installation and the repair was $520.00. The repairman told me that touch-pads are a common problem no matter what the brand and fixing energy efficient appliances will become more costly because the electronic controls are not fully tested before they are designed into a new product.

The touch-pad in question could have been designed to be a standalone part rather than part of the overall front panel of the range. Kitchenaid has done this and the part is $34.00. However, other components have a high failure rate and extended warranties only cover the part not the labor. Troubleshooting newer appliances is time consuming and manufacturers themselves have a difficult time understanding how something works and why components fail. The irony is that although a consumer may save money on energy, the county and state spend more money to process the discarded appliance.

I bought a new Jenn-Air electric stove from Sears in January 2009. I was talked into purchasing a Jenn-Air due to the fact that the range I was replacing was also Jenn-Air and had been set up for down draft. I ended up spending more than double of what I really wanted to spend.

Fortunately, I opted for the Sears 5-year extended warranty. The electronic panel stopped operating after about 11 months of use. Sears came out and replaced the panel. About a year after that, the panel stopped working again and Sears had to come out and replace it again. Each time, I was without a range for 2 weeks.

The repairman suggested that I just keep renewing the extended warranty agreement from Sears for the life of the range. The inference was that this control panel would continue to break down in the future.

We have double Jenn-Air ovens. Between the two, we have replaced the control panels four times. We finally gave up, and now both ovens are useless. Surely there is an ambulance chaser out there who would file a class action lawsuit on our behalf.

We have a dual power Jenn-Air stove-gas burners, convection oven. We loved our stove until the keypad quit working right before Christmas. It still has not been repaired because of a parts snafu and scheduling the repairs to coordinate with our work time. Before calling in for repairs, we combed the Internet and spoke with friends about possible fixes like how to reset/fix it. From talking with others who have our kind of stove and from reading postings on the Internet, it sounds like this is a common problem.

Our friends who have spent hundreds of dollars on getting theirs repaired say the service people know all about this. One said, "See you in 3 to 5 years to repair it again." My neighbors who have kindly lent their ovens are glad to know what stove not to buy. There should be a fix for this. It sounds like this is a problem with the keypad that has not been addressed for years!

My husband recently sent Jenn-Air a letter. The response? Junk mail from Jenn-Air about buying a new appliance! The time we have spent on this -- not to mention the fact that it put a huge crimp in our holiday entertaining -- is not fair. There should be some sort of legal recourse for the probably thousands of people who face this problem!

Jenn Air Gas Slide in Range Model # JGS8860BDP17 purchased in October 2011. Oven keypad stopped working a few times and I was told by Jenn Air rep to turn off for five minutes and then turn back on. This worked the first couple of times but now it's toast. I called Jenn Air and requested service and was told it was out of warranty for the labor after the first year but that the part would likely be covered. Repair guy shows up and says we need a new oven control panel but of course he doesn't carry one, so he'll have to make another visit to install that.

Absolutely shocking that a $3000 stove can breakdown in just over a year of limited use and apparently quite regularly with other customers and yet the company is allowed to continue. I hope that this stops. Appliances are something you buy to have for years of use not months. The stainless steel is cheap and flimsy. I have never been more disgusted in a company and their product and service. I am vowing to spread the word to boycott their products. If they were decent, they'd admit there is a problem with their stove keypad design so they deserve the loss of sales.

We bought a Jenn-Air stove with grill on top last May 2011 not that we have a choice but Jenn Air is the brand that carries down draft range that our new house currently has. Almost every weekend, we would use this grill. On New Year's eve, the grill melted to the element while we were grilling.

Jenn-Air said that they would not cover as an aluminum foil is being used. Since when do you ever hear a grill melted even if with foil? I mean, we were cooking fish and it's on medium and the Melissa ** who assisted me stated that the heat capacity of the grill is 1900 watts, which is nowhere near the medium heat. The bottom line is that the grill should have never melted as a grill should be made of steel. The grill melt without the said capacity hinting that the quality of the stove is very poor.

Jenn-Air failed to fixed and/or recalled this defective grill. It should not be out on the market as it post danger especially to kids who might be around the kitchen area. This also might post a fire hazard as it is an indoor grill and therefore should be made with high quality steel and not the kind that would melt.

We have a Jenn-Air Electric Smoothtop Downdraft Slide-In Range purchased new in August 2008. In August 2011, one large burner stopped working which cost $372.70 to repair (plus 6 weeks of waiting for the 'correct' part). Since then, we cannot use just the inner rings of that burner. Now this morning 50% of the control panel stopped working including 'Bake', rendering the oven completely useless. After reading the previous comments, I'm undecided if we should bother to fix it. I'm extremely frustrated thinking about all of the time and money that I will have to spend to replace this faulty design problem. But more importantly what am I supposed to do in the weeks that it will take to repair it? I have 3 young kids to feed. You won't hear me say anything positive about Jenn-Air to anyone!

Yesterday, our Jenn-Air gas convection oven electronic panel stopped responding to touch. After searching the internet, I was dismayed to learn that this is a common problem with the Jenn-Air product. In hopes of resetting the panel, we unplugged the unit for a few minutes, plugged it back in and the electronic control panel worked just fine. We will see how long this "fix" lasts.

We have a Jenn-Air double oven freestanding range (electric ovens/gas top). For the second time the mother board needs to be replaced. After reading other complaints, it appears that our problem is very similar to others (steam or condensation from cooking destroys the electronic components). The death of the motherboard has rendered the oven useless. We can cook on the stovetop; however, there is a constant alarm sound that is emitted from the timer that will not turn off. We have to turn the range off via the circuit breaker when not in use.

I bought a Jenn-Air [$2,200] ceramic top, down draft oven in 2007. I have had nothing but problems with it; thermal shock destroying ceramic top, unstable pilots and now, the oven won't pre-heat above 150 degrees. I barely use the oven so the problem is certainly not normal wear and tear. The Jenn-Air customer representatives were pleasant, but unhelpful.

I purchased a Jenn air glass cooktop. Two years after I purchased it, the large burner went out. It was covered under warranty. Now 2 years later, the same burner has gone out and cooktop is out of warranty. Jenn air says there is not a problem with this part. I cannot believe that a burner only lasts 2 years. I don't even cook! I will never recommend to anyone to purchase any brand that is a part of Jenn Air. There is no customer satisfaction.

I have a Jenn-Air dual fuel slide in range. The control panel has burnt out not once but twice. It happens at this time of year when I use it the most. I think the issue is that condensation gets into the panel and burns it out. It has to be a design flaw. I think that is why most stoves have the oven controls on the back now. It is very sad as I loved my oven. It has burnt out again and as the second time it burnt out the company is out of business and it was almost one year. I will not put another dime into it. This needs to be recalled for this type of money! I bought this to last and he has failed me!

While making gravy on my expensive Jenn-Air Duel Fuel gas cook top stove, the heat from the flat pan caused 4 of the 5 burner knobs to melt. This is a hazard. The knobs should not be allowed to be so cheaply made that it melts during normal operations. These need to be recalled. Where is our consumer protection? I refuse to pay Whirlpool $54 to pay for their poor design. The melting of these knobs can cause severe burns, I had minor burns when I turned off the melted burner.

Ditto to all of the complaints made about the Jenn-Air slide-in gas range. I inherited the oven but it does not appear to be more than a few years old. We have replaced several parts including the control panel for $267.00 and the hot surface glow bar igniter for $48.00. I cannot believe that with all of these complaints there are no consequences for Jenn-Air. Very frustrating! I would give zero stars if I could.

I want to know what happened to my complaint with the BBB? I complained about two Jenn-Air Gas Cook Top. The first of which exploded in a propane fire, and the second of which is exhibiting problems. The problem did not get better when I spoke to Whirlpool customer service (who owns Jenn-Air), and is touting it as their "top of the line", until I contacted both the Safety Regulatory Commissions in NY, and the Attorney General's office, who reluctantly took on making a phone call. Then, Whirlpool started to pay attention. After all, it was my safety, and the safety of all at home that is at stake. That should be worth something huh?

Count me among the ever growing group of folks experiencing control panel failures on the Jenn-Air slide-in dual fuel downdraft ranges. This will be my second replacement. The first caused the lower left buttons (rapid preheat, oven light, vent, etc.) to stop working, but this time the entire panel is unresponsive. The replacement is somewhat trivial for an attentive and careful DIYer, but it is unreasonable to expect this to need replacement every couple of years at ~$200 a pop. The least the company could do is redesign the panel so that future replacements stop failing. I will be strongly recommending people to avoid Jenn-Air products.

Purchased an what we thought was a high quality Jenn Air electric Slide In Down Draft Range (8111P499-60). The front digital panel has had to be replaced several times. Each time costing a couple hundred dollars. Am waiting on a service repair tech now, and am dreading the repair cost before the holidays. Will never purchase another Jenn Air made appliance. I wish there were consequences.

I purchased this Jenn Air Dual Fuel Downdraft Range Model # JDS9860BDS for almost $2300. The touch pad stopped working and none of the buttons work. What a let down and Jenn Air says the only thing that I can do is call an authorized repair facility. This will cost approx $500.00. Stay away!

I purchased our downdraft, slide-in electric range in 2008. The control panel and ranges have repeatedly malfunctioned. And repair needed to occur so frequently that we were forced to purchase an extended warranty. Jenn Air claims that they do not replace ranges, nor do they offer monetary compensation. Aggravation, time, and expenses have incurred. Is anybody aware of class action suits in relation to this issue?

I bought a downdraft range (model jds9865bdp). After a couple of years, touch pad buttons start to malfunction. One by one the buttons cease to work. I notice that the design seems flawed as condensation from over gets into control panel. I inquired of registered repair shop and they claim they have seen same issue many times. I contacted Jenn-Air to see if there may be a recall and they claim they have never had a record of this type of issue on this model. In looking on line, I see many consumer complaints on same issue. Why would Jenn-Air not step up and make the needed repairs? It's the last appliance by them or the parent company that I would ever consider purchasing.

I am awaiting a service tech to repair this issue. I understand that the control panel cost would be $2-300 for parts and labor would cost me approximately $200 due to travel time. Total on something that is obvious design flaw will be in the neighborhood of $500—on a "top of the line" appliance that has had minimal use.

I bought my house new in 2005. It came with this real nice Jenn-Air range (JES9800CAB) with convection oven and down draft. I have had to replace the control panel twice due to the ribbon that sends the signals from the control panel to the range's computer, breaks down over time/use. Now it's gone bad again. I can also talk about the lousy Maytag Neptune washer I bought, but that's another story. Maytag/Jenn-Air people are just awful to work with and the service/repair people don't want to work on Maytag/Jenn-Air products because they don't get paid quick enough if at all. So guess who gets to pay to repair all these top dollar appliances? You and I.