Home Depot Customer Service

I went return light bulbs with receipt and that was purchased on January 24, 2012 with my American Express and store credit. I was refused return due to system monitor by Home Depot. Will take it up now with American Express and have them reverse or deny payment to Home Depot. I am also filing a complaint with the Better Business Bureau and have engaged legal council to advise me about filing a Class Action suit based on the policies of Home Depot and their requiring a driver license when a customer has a receipt.

I asked what stain would last on the lumber that I purchased for building my deck at Home Depot, he directed me to Behr stain #5077. Taking his advice, thinking he knows best, I purchased the stain. I did what he suggested for the best result, staining the deck boards, letting them dry then attach the boards to the deck. However, before the year was out, the stain was peeling and flaking off the deck. The stain was over 55$ a can, and I used 8 cans. I purchased the stain under the Home Depot staff's advice and I think that Home Depot should reimburse me for the stain.

New manager griffin store has her cronies write up 30 employees to show her dominance and threatens others of termination. Now is the right time for a union Home Depot enough is enough. We treat our people right. It's all a heap of dung. Employees are at the bottom of the list. It is time for a change.

Home Depot advertises that they will take competitor coupons. But when I sent my construction person who works for the property in Philadelphia to buy our building materials and gave him 10% Lowes coupons, he was told that they are no longer accepting the competitor coupons. I've been going to other Home Depot stores and I'm a loyal customer of HD. Other stores that I've been going to never gave me any problems. I contacted the store customer service and the female staff confirmed that they don't take any coupons from Lowes (the coupons that I have are the actual coupons, not internet coupons). Frustrated, then I contacted the 1-800 number and spoke to someone name Harriet.

First, she was all nice and told me that all of the stores should take competitor coupons. She put me on hold so many times, and finally told me that they can't make an adjustment unless if I can prove that Lowes items price are lower than Home Depot. I'm so disappointed with this particular store and the service provided by Harriet. I wish someone who is in charge could take an action.

Ordered 3 kitchen appliances 11/26/2011 because the black Friday deals were incredible. I was informed all 3 appliances were in stock and will be delivered on 12/16th, the 1st Saturday available for HD delivery. I got a call the Thursday before delivery advising one of the appliances were out of stock and delivery was now scheduled for 1/4. I complained to the dept. mgr at the South Brunswick, NJ location and he told me he was unable to do anything. I then spoke with the operational mgr and apparently, he was told all 3 appliances were available and could be delivered on 12/23. I hesitantly accepted due to the holidays and then called by the dept mgr to inform me only 2 appliances could be delivered. Needless to say, I was irate because I was told by 2 professional from HD 2 different things.

I then spoke to the Asst. Merchandising Mgr and told him how unprofessional the services were and I should be compensated for my frustration and lack of professional from his store, not to mention the delay of the appliances. They did nothing to accommodate me or make me feel at ease. Needless to say on 12/23, 2 appliances were delivered but one could not be installed because they didn't have the correct cord for installation. I called HD on 1/3, due to the fact I was out of town to complain and to ensure the 1 appliance would be installed on 1/7 along with the final and 3rd appliance that was ordered. I was told I would receive a call to confirm the installation. It is now 1/4 and I haven't received any calls. I would not rate this overall experience at all.

I will contact Corporate Headquarters with my full complaint. I will inform everyone I know including people at my organization never to buy appliances at HD because if something goes wrong, the customer service is horrible and it's been over a month that I have not received my appliances yet.

I have spent so much money in HD because I have owned 2 homes and I like to support my local communities but I rather give my money to someone that takes care of their customers when things go wrong. I will ask around prior to making huge purchases because the people that I have spoken to informed me they had similiar experiences with HD appliances and customer service.

I ordered a refrigerator and vinyl sheet flooring on 11/18/11 and was told that both were special orders and not going to be delivered until 12/13/11. I was fine with that and made my first payment for both on my home depot card. I then received calls from both telling me the earliest delivery for the refrigerator would be 12/28/11 and the vinyl flooring would be installed on 12/23. I was informed that since I reside in an older home, that most likely has asbestos under the existing vinyl, the installers would not be able to remove the vinyl but would be able to install right over the existing vinyl if that is the only vinyl on the floor. I was fine with that.

On the 23rd, I was supposed to receive a call from the Installation company that Home Depot contracts, U.S. Installations between 7 and 8:30 am and did not receive a call. I called them at 9 am and was informed that they had computer problems and were delayed in making calls that morning but that I was scheduled for installation between 12 and 3 pm that day. I received three additional phone calls that day. One at 11:30 am from a Carmella that works at U.S. Installations who was confusing and impolite telling me that I was still scheduled that day between 12 and 3 but the installer was running late.

I called home depot and complained to John, the store manager who told me he had no control over the installation company. At 3 pm that day, I received a call informing me that the installer was stuck on the previous job and would not be able to get to my home until later that evening 7/8:30 pm. I was fine with that and said he could come at midnight because my house was pulled apart and the next day is Christmas eve but was then told that would not be possible. I was told that I would be the first installation on 12/28.

On that day, the installer arrived at 9 am and told me that he can't install because there is a layer of asbestos tile under the existing vinyl and they have a policy that they can't install over two layers. He couldn't explain why and what the ramifications are of doing that aside from the company would not warranty installation over two layers. He said that Hasmat (sp?) would have to come out to remove the asbestos tile. I am most upset about the fact that this could have been determined when they sent someone out to the home to measure the kitchen. They send a different measuring company out that charges $35 and they very well could send someone out (with a charge) to determine if they will be able to install or if prep work is needed. Instead they take your money and make the customer wait for a month and a half, botch the installation dates and then tell you they can't install when they finally arrive to do the job. I found this to be extremely unprofessional and will make it a point to spread the word to everyone. Beware of Home Depot purchases. They lure you in with their no interest credit deals but apparently you will pay a price for that as well.

We spent over $3,500 for 2 cabinets that Home Depot offered from Master Bath. They informed us of the warranty, and it all seem good. However, 2 moths after we installed the product, the door started to warp, and the cabinets started to fall apart. In order to get it replaced, we would have to hire someone to come and take it out, and replace the parts. That would be anther $1,000, more destruction to our bathroom, that just went through the demo. Do not work with contractors who get their things from Home Depot. There is no service for you, if it goes wrong. Nobody cares now! We would have to pay more money and suffer through another demolition to get the product replaced.

I rented a Roto drain cleaner. I was told I had to have $125 deposit. I went and put money in the bank to cover the deposit. I asked the women behind the counter if I could pay the $45.24 in cash for the equipment I rented and I would get my $125 deposit right back in my debit bank account. I was told yes of course. Well, when I went back, this other girl named Katherine was on the counter saying she didn't know how to do that. Now I was told I have to wait 7 to 10 days for my money back in my checking account.

I called and told the manager I was never told by either worker that it would take so long to get my money back in my account. How dare you keep my money for 7-10 days and leave me with $12.15. You want your deposit but you don't want to give my money back. I was in good standards of giving the deposit. I will never go to Home Depot to rent anything again ever. I told the manager that he needs to train his people to tell people what they are getting themselves into. I am on social security disability. You left me with no money. To me that is unfair management and unlawful of your company. I want my money back now! I want $79.76 back in my account.

I wanted to get a piece of vinyl sheet flooring cut. I asked a staff in the area, who served someone else, when I thought he was following me. I tried to find him again and asked again, he still ignored me and served someone else. I decided to ask another staff, who told me he would contact someone - still nothing. I found a 3rd staff who told me to go to the front of the store and ask customer service. Long story short, the staff who told me to go to customer service was the staff who in the end cut my piece of flooring. I won't be spending my money at the Home depot on Airport Road in Brampton, Ontario again.

I was sold on "At Home Services" by the local HD store manager. This seemed to be such a simple process to get 3 exterior doors installed and gutters. I met with a salesman and signed a contract on May 22, 2011. The salesman told us it would be a day job. It has been 5 days, with more to come. The scheduler left a voice mail one afternoon stating that they would like to install the gutters the next day. I did not get the voice mail until after 5pm.

I called the next morning to tell them "no they can't do it because I won't be home". I did not get a return call. My kids called shortly after to say a bunch of men were in my driveway, and they were scared. Needless to say HD, did it anyway. Then the third week of July a 1-man crew showed up to install 3 doors. He told me it would take him 2 days. Now we are at 3 days. The doors were all wrong. One was for a 2x4 wall instead of 2x6. The others had the wrong glass and handles.

4 or more weeks went by without a word from HD. I called the salesman who acted surprised I had not heard anything. Finally, the scheduler called me again after several messages were left without a call back. She said they could do it on September 24. Again, not the proper materials came in to complete the job. This is now the 4th day of HD being at my house the entire day, and 3 days off from work, I had to take. After several calls again to the scheduler and her boss, I finally got another date to finish the job. This time was October 22.

A new contractor this time who was a butcher. He dented the new metal the other contractor had installed. He put cocking on like a preschooler. I can see inside my walls at the insulation between the door and molding. The door does not shut properly. He basically destroyed my molding, and had the wrong door hardware, again! The next morning when I tried to exit through my new front door, the handle broke and I could not open it.The site rep came and fixed it that day and agreed with me how poorly the French door had been installed.

At this point, no one will return my calls now from HD, outside of my site rep. He has no authority. I demanded a new contract compensating me for the lost time from work and family, and 2 of the doors need to be reinstalled so one looks good, and the other stops the draft from coming in. Plus I still don't have the proper door handle.

This has been the worst customer service I have ever experienced. I could have installed the doors in 5 days myself. I trusted HD to do it quickly, so I could enjoy my summer, even though I knew I was overpaying. I will no longer be a customer at Home Depot. May 22 until November 7, and I still don't have 3 simple doors installed. Typical big box store. I will shop locally from now on.

I called to get an estimate on doors for the inside of my house and I got transferred multiple times. I'm really frustrated and I think that I might go elsewhere if no one can answer my questions.

I experienced humiliation. All other stores in my location offer veteran discounts but the Home Depot Coram store. When I went to pay for my items, I showed my veteran ID. I was refused the discount by the store manager as per his orders from corporate headquarters. I walked away with no purchases and went straight to Lowe's where I had no trouble getting the discount.

I left a lawn mower to be repaired. I had to finish the repair by ordering part myself. Home Depot does not care with their customers and said that I was unreasonable for my request for satisfaction. They stated that Frank ** was aware of the final disposition, I seriously doubt he knows how customers are being treated, and if he is everyone needs to sell their HD stock.

I made a special order at Home Depot located at Clermont Highway 50 on July 5th 2011. Since that time, I have waited on the order and had visited the store several times and up to this date, no results. They said to expect the delivery by Monday at home but still, no results yet. This is a very bad customer service at Home Depot. I have been with this issue for almost three months now. Its a lot to talk about the staff and management over the store

Home Depot in Oakwood Plaza says safety is number one. They also say it's a drug-free environment but it isn't. They have employees who operates machinery who are on drugs. I have witnessed some use drugs and I told Maurice, the assistant manager, that James ** is on drugs. He didn't even care, they don't care if their employees are on drugs. I will never shop there again.

I shop at the HD in Lawrence, KS. This is the worst HD I have ever experienced. I spend thousands of dollars every month there. About 1 1/2 month ago, I went to get 100 pieces of landscape timber. It took 2 1/2 hours to get everything loaded. A month ago, 50 2x6x16, 3 hours. Last week, 48 5/4x16 and 24 5/4x12, 2 hours and 45 minutes. This week, went to get 8 copper post caps. There was only one on the shelf. When I asked an employee, he checked and said there where 6 more in storage (only six?). He went to get the box, 30 minutes later still not returned, I left the store. The quality of the lumber is the poorest quality I have ever seen in any store.

This is it for me, HD can care less about contractors spending thousands of dollars every month. So I don't care for HD anymore either. I will not but anything anymore from HD and will spend my dollar at local lumber yards and gladly pay more money for it, but get the customer service and not waste hours of my valuable time at HD.

Luc **

I returned an item which I thought I didn't have the receipt. They gave me cash and I realized that they only gave me half the price I had paid the day before. This motivated me to look for my receipt which I found and received the full amount. After filling out an opinion poll, I received a call from James, the manager. He took quite a long time gathering all kinds of information. After hanging up and supposedly taking time to find out what the problem was, he called me back informing me that the policy is to refund the lowest price possible. It goes back to when the item was originally entered into their computer system; meaning the price could be years earlier!

I'm now wondering why he didn't know this information immediately if this is their normal policy. I also wondered that it's a business' responsibility to inform customers of their return policy. They print so many things on receipts but not this very important piece of information!

I had my French doors installed by Home Depot, costing me over 800 dollars back in 2005.

The yard man hits a rock and shatters the window so I called Home Depot on Market St., Houston Texas (77015 713-451-9600) where I bought them to ask if they could replace the glass. The girl at customer service said it's too long ago and they do not keep records of what type of door I bought. She asked me for the name of the manufacturer, I said you got to be kidding. Am I suppose to keep the name of the maker, too?

She transferred me to a bigger ** who said that it's too old and there is no warranty. I said to this man or expert of yours that I was asking if there was anyone that could install the glass, replace the glass. He didn't know. I asked to speak to someone that could help and he said sure, but because he did not want to look stupid, he hung up instead.

I called four times to customer service and four times the phone was picked up and hung up. You can check you phone records, I called from**. I called again and this time I went around another department and went to customer service where Trina found the information this time. She gave me the name of the manufacturer, Masonite.

The store manager is Gary **, she said. Bad customer service. You pride yourselves with great employees ready to help and know their jobs. Well, I'm here to say no! What are you going to do to keep me as a customer ?

I do maintenance for all the Vaquero Restaurants, as well as the Cazuelas. I purchase all materials needed from the Home Depot Stores. Every time I purchase materials, I use a company check; already signed and dated by the owner. He only releases these checks to me. I am the one responsible for the picking up and purchasing of all materials. I have never had any problems.

Today, I went to this store and used one of these checks. I was accused of stealing the checks and denied the purchase of the materials. I felt discriminated against, as well as I am a 66-year old man with a triple bypass. I was accused of having stolen checks and that their policy is not to accept checks that don't have the owner with them. Every time I go to home depot, I purchase the same way. Mike, the manager, accused me of having stolen checks, and that although other cashiers have done it (accept the checks signed and dated by the Vaquero restaurant owner), he would not.

Rebecca, the cashier, every single time I go to Home Depot had no problems with me making any purchases. Today, I was accused of doing something I could never imagine doing. I am an old man just trying to put food on the table the honest way, and I got discriminated against. I was treated unfairly at the same home depot when an employee grabbed my arm on the way out of the store accusing me of not paying, and then apologized. I have been called out of my name before and discriminated against because I am Hispanic. My daughter is typing this for me as I can understand English but have difficulty expressing myself in English. I have let go of this long enough as I try not to stress myself out, but being treated unfairly, after years of being a loyal customer baffles me.

I received in the mail a reduction in credit and a late notice to my account. The address on my account was my pre-divorce address. My son happened to get the mail and gave it to me before my ex-wife would have thrown it out.

In January, I sent them a change of address and they said the postal service updates addresses. Yet I still lost my credit and the late fee and now have a mark on my credit. When I sent them a change of address, how do they change it and tell me they will not fix the problem.

Tyson wrote the message (below) as a consumer complaint in this forum. Why was this allowed in this forum if it was not a consumer complaint? He made abusive and condescending remarks about both Home Depot customers and staff. He also claimed that 98% of rebates will go through. Where is the evidence? Or was this something he made up off the top of his head? Here is Tyson's message:

"I work for the Home Depot rebate center, half of these complaints are ridiculous. We get hundreds of thousands of rebates in the mail and online. It is impossible for every single one of them to go through flawlessly. Most of the time, the sales associates at Home Depot will tell the customer that they are eligible for a rebate on a specific product, when they are not. It then comes down on us to clean up what some ignorant store employee messed up.

I assure you that 98% of rebates will go through without question and the issue regarding sending in a copy of your receipt to clear up an error is well within reason. I didn't keep a copy of my receipt for the $4000 worth of appliances I purchased. You don't deserve a rebate if you lack the sense to make a copy of such an important receipt. It states on every rebate form ever printed to make a copy of your information. Take 2 minutes to read your rebate form and stop your whining about how Home Depot is so unfair.

Tyson of Toronto, OTHER"

Clearly, Tyson makes a case for consumers who have to dealt with customer service staff who have no customer service skills.

I had just moved and went to home depot in New Rochelle to have keys made.

Well, the keys were cut wrong and I had to come back four times until it was done correctly. I also bought a mailbox on my last trip but it was not working. I went back to return the mailbox but no one was in returns. I went to the customer service and asked Alicia for the manager. She snapped at me and asked what. I told her why and she told me to go and stand at returns and wait for someone to be there in a minute.

She never got the manager for me so I asked again for a manager her comment was, "The manager is too busy." I asked another sales person and I was pointed to an office behind customer service and was told that's the manager, Michelle. I asked to speak to her and she was very rude and nasty, very argumentative and said to go to returns like the cashier (Alicia) instructed and someone will get to me.

So I just left the store and took my business elsewhere. I hate that I had to go back to get my money back. Your manager Michelle should not be in position as a manager because she sucks.

I called the Cobourg Home Depot to get a price on a Kohler Santa Rosa Comfort Height One-Piece Compact Elongated Kohler Toilet. I saw the toilet in Lowes flyer for $428. I got the bath and kitchen person and asked her for a price. She said she was busy with a customer and put me on hold. I was cut off.

I called back again and got her again and she said she was busy with a customer and put me to customer service. I was put on hold and cut off again. I called back again and got customer service and told her my situation and asked her to check on this toilet. She attempted but was unable to work the computer. She said she would leave a message for the bath and kitchen lady to call back. She also indicated that they absolutely match prices.

The kitchen lady did not call back. I went online and found the toilet being sold by Home Depot only online. I called the number and asked if they match prices. They said yes. I told them it was on sale at Lowes for $428. They put me on hold and about 10 minutes later came back and said unfortunately, they do not match prices with Lowes. I indicated that their policy is very misleading and incorrect and if that is the case, they should say that. I told them that I was going to register a complaint.

I am certainly not happy with the service from Home Depot and will travel out of my way to shop at Lowes. I will spread the word of their poor business policy and customer support.

I purchased four appliances from Home Depot on 7/20. Three of the appliances went on sale on 7/21. Home Depot is fighting tooth and nail to not refund the difference even though when I called to inquire about their policy, they said we had 30 days to get the rebate.

We went to the customer service desk on two separate occasions just to be told that "I don't know how to do that and the manager is not here." We've finally gotten a hold of a manager only to be told that he needs the store manager's approval.

We took delivery on the 24th, being told that this wouldn't be a problem and now they are telling us that the discount they are willing to give is much less than the sale price and won't honor the Energy Star discount on top of it. They also said we can't return the items we've received. We've cancelled the order still pending and are going in tomorrow to meet with the store manager. Will keep you up-to-date.

On the 12th of July, I was promised two Home Depo cards for my home renovation on the 27th but they never mailed them!

I explained how important this was. One of those cards was supposed to have my father's name on it who is flying in specifically to help assist with this project. On the 26th, they said they made a mistake and would not overnight the home depot cards.

Poor, poor service when you consider the amount of advanced notice I gave to your customer service.

On Saturday, my debit card was erroneously charged twice.

The first time I was in the self checkout line and the cashier (Tamara) walked away, and was unable to assist me. I wanted cash back, and did not see the prompt. At this time, a security guard tried to assist me to no avail. He then went to find another cashier who suggested I cancel, which I did. The signature box for credit card purchase appeared. I explained (again) that I need cash back.

To make a long story short, the transaction was supposedly voided. The cashier, Tamara, finally arrived. She stated that I should do the transaction again; enter my pin, and the cash back question would appear.

I did so, the prompt appeared and I requested the monies. The transaction was declined! I then knew that the first transaction captured my money, and left me with less of a balance. I was livid.

After this, I was directed to customer service, where it then became a scene of friendly incompetence and slight aggression. The aggression was from a short guy by the name of Rocco. He stated that, "we cannot help you, you will have to wait". I explained that there is a way for them to give me back my monies. He was condescending and sullen.

I phoned the customer service number (800-466-3337) to complain about Rocco. The representative took the information; his demeanor was open, and he was the only Home Depot employee who empathized. Of course, the cashier Tamara and some unknown woman who did not bother to give her name could not only reverse the transaction (I doubt if they knew how), when I phoned my company today (Monday, July 25), I was told Home Depot has not released or voided anything.

I am disgusted and will call them every day until the issue is resolved.

I was attempting to do $60.34 of business in your store Sunday July 24,2011.The regeister 1 which Chymeshia was assigned had the active light on;but Chmymeshia was absent.The front end supervisor directed me to register1 anyway.When she finally got the attention of Chymeshia,the young woman looked at me as if I had insulted her.During the cash register process,her attitude reflected her displeasure and resentment that I had interrupted whatever she was doing at the contractors checkout register.If I was anyway overstepping my entitlements as a customer,please let me know.

i was at the store for one thing saw saw blades to cut through nails metal wood and wanted them. to hold up so the guy sayed here ya go - diablo are the best so i bought them. i get home and start cutting i freaking broke five blades in less than a foot. i called their one eight hundred number. they said sorry tough **

We ordered a washer and dryer set to be delivered. The Home Depot salespeople told us it was back-ordered, and it couldn't be delivered until at least June 1. We agreed on June 2, and they printed us out several pages with info about the sale, and on the back, it clearly stated June 2 as the delivery date. Before 8 am today, they called both of us to tell us that their computer said the set would be delivered on May 26. We told them no and that they have to deliver it as agreed.

They said if we wanted it delivered on June 2 (and keep in mind that the receipt they gave us says June 2), we would have to call some number 24 hours in advance of the May 26 delivery date to postpone it. We're in the middle of moving, and needless to say, calling another number to fix their mistake while we have so many other things to do really shouldn't be a priority of ours. I don't know exactly when customer service swirled so violently down the crapper, but it's obvious that it is at the bottom of their priority list. We decided to cancel the sale and go with Pacific Sales, as the company is much better and more reliable.

I purchased Model EDXO 14 CFL Bulbs from Home Depot. These lights are manufactured by Commercial Electric. 2 of these bulbs burned out after 1 year of use, 1 began smoking and nearly caught fire. Luckily I was in the house at the time. I called the Customer Service number on the bulb and apparently the number is no longer in service or "not taking any messages" .These bulbs are extremely dangerous, as there are numerous complaints about them online. Home Depot is responsible for supplying faulty products as well.

I bought a G.E. SG 40t gas water heater on 5/1/2011. Upon opening box at home, damage to the unit was discovered. I took pics of the damage and I went back to the store. I showed the pics to the Dept. Mgr. He said to plumb unit in, and if it leaked, they would replace it. Can you imagine! Plumb it in!

It did leak, and wouldn't you know, the other heater that was in store was also damaged. I was then told they would have another heater transferred in from another store on 5/2/11, and it would be delivered to my home. It didn't show up. Tuesday evening, 5/3/11, (and still without hot water), I showed up at the store to find out what happened. The transfer never occurred, Home Depot failed again! After about 10 minutes of yelling at more than 4 store employees, Home Depot finally agreed to deliver a G.E.50 Gal. heater at no further expense (I would hope so)! It is now in service. But after reading all the complaints, I can only imagine how long.

The main complaint here is with Home Depot, not G.E. Please people, do not buy from Home Depot. Use a local appliance store as I have for my other appliances. My days of buying from Home Depot are done with, good bye and good riddance to H.D! I am thinking twice about an upcoming purchase of a G.E. profile dishwasher. Though, I will consult some appliance techs I know first.

More often than not, I get burned on their 12 month no interest promotions. I specifically shop during the 12 month promo periods but when the bill comes it says six months! I then have to call, provide them with all the information/ad dates and they have to "investigate" before eventually giving the 12 month promo. Had I not looked at the statement very carefully, my promo would have cost me the accrued interest. I wonder how many times this has happened to unsuspecting customers. I too, have started shopping elsewhere for home improvement projects.

We went to the Home Depot today to purchase a new BBQ. We, as a family, and the company I work for spend thousands of dollars with this company. We spent time comparing all the different BBQs they had to offer. Finally coming to a decision on a $300+ BBQ, we were then told they had none in stock but could sell us the floor model with a discount. Upon consulting the management, they informed us that they would not sell the floor model. I always believed in customer satisfaction.

We then said it was HD's loss that we would gladly cross the street and purchase one at Canadian Tire. The salesperson said okay. There was no attempt to keep us as a customer. Maybe Home Depot should not be advertising products that are not available. We were very unimpressed with the service and the time we wasted looking at their merchandise. After leaving the store and purchasing a BBQ from the competitor, we went home and on to the Home Depot website; just to find out that two other London locations were fully stocked with the one we intended to purchase. Had your salespeople offered to check other locations, you would have kept us as a customer and made a decent sale. Disappointing!

I purchased a 4-way switch for my renovation company of 35 years in Orangeville, Ontario. When I got to the job site and opened the box, it was not a 4-way. It was a 2-way that lights up. I tried to return it to the Newmarket store. Frank, who would not give me his last name, said he would only give me the price of the 2way at $9.98. The 4-way had cost $36.14. I didn't want my money back. I wanted a 4-way switch so I could go to work. He told me to drive back to Orangeville and return it. I did so Orangeville gave me a 4-way switch and said Newmarket should have done the same. I could understand if each store was a franchise. It's Canada wide. I spend $20,000.00 to $60,000.00 a year at your store. I would really like an answer on this problem. I have always been treated extremely well at all home depots even in the USA before they entered Canada. Please help me.

We bought an older home with a boiler and radiant heating system--no A/C. We wanted to update our system with ductwork and a furnace or A/C system. After many bids, we decided to go with Home Depot and the Geo-Thermal system. After the credits from the Feds, the Geo-Thermal ended up being a little cheaper than a traditional system. Home Depot's price on the Geo-Thermal was much higher than the local companies but we were willing to pay for the backing of a major company.

The salesman couldn't have made more mistakes or mislead us any more on what we were getting. He quoted us one price and the installers updated it by $4,000. The install was put off by over a month. Finally, everything was installed. The installers ruined my son's carpet. We didn't even realize for a month because we moved him out of the room while they were installing the system. It took a month to get back in because we wanted to paint and other fix ups. That was the least of our problems.

We also discovered that they never did an energy audit. The system barely works and our heating bills are nearly the same as the old 70's boiler system that we replaced. Now, we are paying $400 a month in heat plus $1,000 a month for this system. We were told that the very high 38 seer system wouldn't be as efficient until we insulate the attic and get new windows. We were willing to lose some efficiency, but $400? This is crazy!

How is this supposed to save us money? At least with the boiler, we were warm--the thing won't heat above 65F. We have to use space heaters with a brand new $20k unit. Thanks, Home Depot. You take our money and we are no better off than when we had the boiler. At least, when we paid $400 a month for the boiler, we were warm.

I applied online for Home Depot's credit card. I got approved, and got the approved email. I ordered two items, a humidifier and a candle. I went to the store and tried to use my card after getting it in the mail, and calling and activating it with the number on front. I even enrolled in the $0.99 per $100 spent protection fee. At the store, the cashier had to call from an authorization. Long hold on the call, and then I spoke to the Home Depot person, and I gave her three phone numbers that are all in my name, and have been for 11 years. I get the bills with my name on them every month, and she says that "not one of those phone numbers came back with your name associated with it", which is craziness.

So, she told me that I had a "security hold" on the card until I "get a phone". Then, I come home just to see if I can order online again, as I did previously. The order went through, and was being shipped. Now, today, I get a message saying that it's all been cancelled, and there's no reason given. This is terrible customer service, and I will complain, make a consumer report, report to BBB, Tom **, the newspapers, anybody I have to, for embarrassing me in the store after being told I was approved for $1,200.00, and activated my card, only to tell me "I'm sorry, you don't have a phone number that comes back in your name".

I asked them, "how do I prove that to you?" She says "get a phone". I have three with Qwest and AT&T, all in my name. I can fax the bills to you to prove it. This was the most terrible customer service I have ever experienced. When I called and spoke with customer service again today, they hung up without saying a word. You fill out a complaint form on their site, and it doesn't take it. It just gives you an "error".

2 issues:

1) I usually pay the account in full and I have always paid off promotional balances before the expiration date. I have had the Home Depot credit card since 1993. Feb. 2009, I lost my job due to chemo and radiation related side effects. I have been trying to get a loan modification since Feb 2009. My only source of income is my retirement. I ran out of all savings this year and have now fallen behind in the mortgage payment by 6 months. Home Depot cancelled my card on November 23, 2010 due to the mortgage delinquency. As of that date, the only expenses on my Home Depot card were the current's month's purchases of $56.00.

2) My Home Depot bill just arrived and contain a $2.00 fee. Zero interest was charged. I called customer service again. I was told the fee is a residual interest fee which is charged when a customer carries a balance. This make absolute no sense to me and the customer service person could not find any explanation for it on my statement. He said it was a part of the terms of my card & that he is going to mail it to me.

During the purchase of a Christmas tree from Home Depot today, an employee asked if I wanted the insects and excess shaken out of it. I said yes. He said, "You don't need it". There was no other explanation. I came home and have now killed several insects and if you shake a branch, hundreds of brown pine needles drop out. It sure seems to me the employee didn't care 30 minutes before closing about what might happen when I got the tree or maybe this was intentional. I would sure like to give the employee a piece of my mind because whatever the manager is going to do is not going to be enough. I have work to do and now I have to worry about a bad Christmas tree (something that is normally a pleasant experience) because a Home Depot employee did not want to do his job.

The Home Depot store is: West Niles #1981 8650 Dempster Street Niles, IL 60714 (847)298-7547. My son unloaded the tree from the car and installed it in the living room. I am worried our house is going to be permanently infested. My son lives in the next state over (Wisconsin) and won't be back for another 2 weeks. My back is bad and I am not sure what I am going to do now. I can't get the tree back onto the car and even if I could, all of your locations are now closed. There are bugs in the house, a tree we can't see, and this has put a dampener on the holiday spirit having to deal with this because someone didn't want to do a minute of work. Any help you could offer would be greatly appreciated.

I bought a new Maytag refrigerator from Home Depot and had to wait for 12 days to have it delivered. We were moving to a new home and needed this at least on the specific day. They delivered this on the right day, but the problem is the product did not work at all. After 24 hours of waiting for this to cool, I made a call to customer service where they decided quickly to have a new refrigerator sent. Maytag called me, but told me they could not deliver until the 15th and then there is no guarantee for that day. I asked if it was possible to have it delivered sooner and was told without sympathy that they don't deliver on weekends.

They behave like I have been done a favor. I was told I was lucky I called when I did because if I waited 48 hours they would have not replaced the defective product. I told them about the food we had purchased and I was just told to get a loaner. What is that? How about you put this as a priority and get a new fridge to a customer. This has really caused me to feel like they got the money and do not care about the loss of our food which calculated out at over $300.00.

I feel ripped off and now I am concerned about doing business with Home Depot or Maytag. I was tempted to just get my money back but weighed the stress level we are already under and the fact I am threatened with a large restocking feel. I feel they may have known the failure of this product by the quick decision to replace it. Now I am concerned that we may have issues with a product I feel compelled to place in my home. We are forced to eat out for another week because of the mess made by them. That is added to the $300.00 in funds we have already spent. The next time an appliance is stalled, make sure it is proper and leveled.

That is part of an installation. I really wonder about how many people have this same issue. I purchased a warranty and I do want the food replaced for us, as well as the trouble this has caused. This deserves a complaint because Home Depot and Maytag have violated this consumers right to have a functioning product delivered, working and installed properly in the time frame agreed to. I also have to store this defective product in my home till they pick it up. What about all this? No apology whatsoever. I know now I will not go to Home Depot and will not purchase from Maytag, despite the fact that I have always purchased products from them. I will also discourage purchases from them. I am upset and have every right to be.

Just wanted to say people always think they are getting a great price and workmanship from Home Depot or other companies like Sears. Wrong. Their crews are usually a bunch of goons who don't have a clue how to roof let alone try to fix a leak. I have my own roofing company with just one employeeme. Every body always thinks Home Depot is cheaper than guys like me. Wrong again. A roof I might bid for $3,000; Home Depot's will be around $6,000. They have to pay a crew of goons and the smooth talking sales man they send out, who by the way will tickle your ear to get the job, and Home Depot has to make money. But most people anymore don't seem to use or have any common sense. The old saying you get what you pay for, it's sad to say sometimes you pay a lot more for a lot less.

I ordered the counter top in July and my contractor Jon ** paid for it with his credit card thus becoming the customer (per home depot). It was delivered and installed the following month. Several weeks later, I started noticing, in different lights/time of day, that the counter top had hundreds of scratches within the product. They are deep scratches, not superficial.

When I showed them to Jon he agreed, so tried to sand them out per recommendation of the manufacturer. It didn't work. I said I'd like it replaced. We had to wait several weeks to speak with Scott ** store manager. He was on a leave of absence. When he returned, he offered to pay Jon $625 for his installation costs and offered me a new counter top at 50% off. He said Woodcrafters (the manufacturer) would not back their product.

I refused the offer, unable to pay 1 1/2times the cost. Jon accepted the offer and received $700 from HD. He signed a waiver that completely released him from this contract. Jon also sent me a letter releasing himself from the contract with me. I had left all negotiations with my contractor but now that he was out of the picture I personally spoke with Scott **.

He explained that it was like a car, you must return it within three days if you find a scratch, not several weeks later, so my time had run out. He stated that that time period was in Woodcrafters warranty that I had to read the fine print. I obtained a copy of the warranty and found out that the counter top is guaranteed for the life of the product from purchase date for any defects in material and workmanship. The next day, one phone call to Woodcrafters, they offered me a new counter top free of charge (minus installation) and that they back their products 100%. What a different story!

The HD representative said, he thought my counter top looked fine, so I told this to Woodcrafters and offered to set up a time with their rep and she said that wasn't necessary. I now have this counter top in my bathroom that I have not paid for it still needs replacing. My 40 year old counter top that I wanted replaced looked better that this one.

I don't understand! I thought HD and Jon closed the deal and that I was left to deal with this counter top. I would just drop the entire issue but ethically I still owe Jon $800 for the purchase. I don't have to pay him but I intend to. I have $1500 saved for this project (back to the original price). If I can get my new defective free counter top from Woodcrafters, I will pay Jon his $800 and the rest will go to a new installer, thus $1500.

The $700 HD paid Jon was their choice, not mine. I didn't settle. Am I really being unreasonable? I don't think so. For all the hassle, miscommunications, pain and sleepless nights I've spent pondering over this I need to put it to rest. I truly don't understand what I did wrong. Please, I need you help.

When I entered HD, I was approached by a woman asking me questions about Solar Water Heating. She was showing me a system for water heating and it was a solar pool heater. When I tried to explain that I had what she was showing me on my house for my pool, she began to rant and rave about her equipment versus my equipment and I was forced to walk away. Glad you have Solar. Too bad the people don't know what they're doing. Go Solar HD. We love you.

We were looking for information on the water heater tax rebate. We asked the plumbing associate information about which models qualify. He specifically pointed out a 12 year GE 40 gallon gas water heater. He said it was the only 40 gallon that qualified. I pointed out that their literature only mentioned tankless water heaters as qualifying products. He assured me that this model of gas tank heater qualified.

My husband went back a couple of days later. He asked again specifying that he wanted the one that qualified for the tax rebate, and was again pointed to this model. He bought it and we installed the next day. I went to fill out the tax rebate form and found out that there are no residential tank water heaters that qualify for the rebate. We would have bought a different model if it had not been for their terrible upsell methods!

I'm having a problem getting an installer via Home Depot Rep. to give me a courtesy call with regards to replacing/installing a new window. What happened to professionalism and respect for customers from either a Home Depot rep. for followup or installer to provide the actual service call? I wasted a whole day waiting for the installer to show up. So far, it's 3 pm now and there's no call or show. I guess once they sell you the windows and collect their fees, you're on the bottom of their list. Now I begin to wonder if they would show up on a rainy/windy cold day to do the job. The Home Depot rep. set up the appointment this time and no one showed up. Shame of Home Depot for not following up or notifying the customer! The one installer who showed up previously did not bring a ladder with him. I specifically stated that it was on the second floor. Give me a break on this matter!

On November 20, 2010, a representative of Home Depot provided me with an estimate of $2048 for 8 inches of insulation of a room above a garage. The sales consultant briefly looked into the crawl spaces and informed me that there was no insulation beneath the room above the garage and that numerous holes would have to be placed in the garage ceiling in order to blow the insulation in a correct manner.

On November 26, 2010, another company evaluated the above mentioned insulation job. This sales consultant showed me that insulation did exist underneath the room in question. However, additional insulation would be needed to fill the space between the room floor and previously placed insulation. Furthermore, holes in the garage ceiling would not be necessary. Clearly, Home Depot should not be providing insulation services because they are not competent to do so.

I have been a customer and seriously think that I am to remain one.

I purchased a 40 gallon GE hot water heater back in 7/07. It had a 6 year warranty. One day, my son looked at the heater leaning. When he brought it to my attention, I noticed the whole bottom had rusted out. I had no water leaking on my basement floor and the insulation was dry. My biggest issue was I contacted GE and had a case number assigned, emailed detailed pictures, and got no response from them at all. Home Depot was very good about the situation and replaced the heater. I would have thought that a large company like GE would at least keep in mind that we are the consumer and we don't have to buy GE products!

We went to Home Depot to buy carpet and have it installed. Everything went well at first. The person who did the measuring came to the house two days later. A day after that, Home Depot called with the final price. It was then that we found out that the installer would not remove the old carpet, that we would have to do it ourselves. As stated in the email sent to us: "The following rooms have pet/odor staining and the installer will not be able to perform the carpet removal."

We do have both a dog and a cat but neither has ever soiled the carpet. Needless to say, since installation did not include removal and disposal of the old carpet, we canceled the order. The idea of our having to arrange for removal of our old carpet is about the most ridiculous thing I have ever heard. We have had new carpet installed many times over the years and this has never occurred before. I could cope with getting someone to haul off the old carpet, but their refusing to take it up boggled the mind. If Home Depot refuses to remove the carpet of every household with a pet, I wonder how many potential customers they eliminate, 75% maybe?

At Home Depot, I recently had a problem with one of their Rigid cordless drills. Because this is the Home Depot brand tool, it came with a lifetime warranty. I took it in hoping to exchange it for a new unit; however, they only offered to send mine out for repair with a 3-week turn-around time. Because it was still functioning with an out of balance chuck, I decided to keep using it for my business until December when I won't need it as often and take it in for repair then.

I asked about a loaner tool because this was for my business and was told sorry we refuse to do that. The difficulty I'm facing as a result of their defective tool and their unwillingness to honor the lifetime warranty in a timely manner really irks me. I would suggest offering loaners to people who need to bring in tools for repairs. I didn't like the fact that they couldn't solve my problem and left it up to me to solve the issue myself. This left a bad feeling for me with them and will make it less likely for me to shop there as often. I'm stuck using a defective tool of theirs, Rigid brand, because they are unwilling to replace the tool or offer a loaner while it's out for repairs.

I was in your store and I was interested in redoing my kitchen. I talked to a woman, her name was Debbie **. He was very rude to me and form now own I will take my business to Lowes. I cannot understand why a store like yours would employ people like that. This happened in the Oak Ridge Tn Store.

This is with regard the release of my vacation pay from the local store and the Human Resource Department since July 2010. On October 19, 2010, I sent them an email saying, "I have submitted a resignation later to my Manager Brita over three weeks ago. I have also communicated with all the ASM, the HR Department, and I believe I am being ignored or we have incompetent managers that rely on memory alone. I have tried to get my vacation pay of 40 hours since the week of the 4th of July 2010. I was told that paper work was lost and I had to submit again.

Keep in mind, I was on the schedule for this time period and listed as on vacation on the schedule. Since then I have spoken to the manager Brita about this issue; as of today my vacation pay has not been received. My promised calls are not returned and I feel, since I am no longer an employee at the Home Depot, my concerns do not matter. This is shameful and embarrassing to me as I believed I had a good relationship with the Home Depot. I am asking that someone look into this matter and communicate with me as to how it will be resolved".

On October 25, 2010, Megan (manager-AACG), sent a reply email stating, "I am with the Associate Advice and Counsel Group and have been forwarded your email to research. I apologize for the delay in receiving your vacation pay and no one contacting you back. It can take 2 pay periods after termination for vacation pay to be processed in states that are not immediate payout which Florida is one of those states. Your termination was processed after the payroll was submitted for the week ending September 26th. I have researched the system and your vacation pay of 40 hours is set to be paid to you on this coming Friday, 10/29/10. Please advise if you do not receive on Friday".

It is now November 3, 2010 and I still have not received my check. I am greatly disappointed in the level of support I have received. I have reached out to the local store manager since July 2010 and the level of customer service is shameful. Working at the store level, I would never let my customers have to deal with any issues without addressing their concerns and making sure I have resolved all open issues. I will escalate and report this to any media resources to make everyone aware of how The Home Depot treats its existing internal customers.

This has created a mistrust for the Home Depot and as an ex-employee, I really thought and had the mindset of customer is always first. The services I have received is not acceptable; just imagine what a regular customer may experience.

I am currently undergoing a large renovation project and have made every purchase for this project at the Home Depot store. Having spent close to $20,000 at the store and a customer service experience that was decent enough, I decided that we would purchase a washing machine at the store thinking it would be a seamless transaction like my previous purchases were. So my wife and I picked out the washer and it was explained to us that installation would be included. I asked if I could pick the appliance up myself and was told that they don't let their customers pick up appliances and the delivery fee was actually included in the price of the washer. So not thinking too much about it as it is a very simple process to deliver, install and remove the old unit from the house. Removal was an additional fee over and above the price of the new unit.

Well, aside from not being able to pick it up myself, I figured "so far so good" and thought nothing of it till the delivery date. So the delivery service (which they keep telling me is called "Double F") showed up as promised, but when they brought the unit to where it was to be installed they called my wife and stated that they won't hook it up because they don't know how to shut off the water and absolutely refused to go any further with the delivery. They also told our tenants that they would be back to pick up the old unit another time. Already at this point I am frustrated because now tenants are stuck with two washing machines neither of which they can use.

So it turned out our tenants ended up hooking the new unit up themselves. Our tenants then proceeded several times themselves to deal with this delivery company (Double F) to coordinate the removal of the old machine. Well, after several unsuccessful attempts through the period of one week, the delivery company (Double F) told them they will not come to remove the old unit because they had not hooked the old one up themselves. So when I was told this I am thinking "What the heck is going on here? How could this be so complicated?" I then proceeded to call the store and explained the situation up to this point to a couple of associates at the store.

They told me "Okay, we are sorry. We will call the company and return your call." So I waited and waited and received no call back whatsoever. So even more frustrated I called the store again and had to explain the situation to a few employees there again. Then I was told, "Oh, I guess they won't pick up the new one now because the old one wasn't unhooked when they delivered the new one." Wow, I then proceeded to say that had I was told that when I purchased the unit I would have made sure that it was unhooked. The associate then said that he would check into it and return my call when they come to some sort of resolution. No call back.

So once again I called the store and re-explained the whole situation again and was transferred to an associate from the appliance department. So when this employee comes on the phone, there is absolutely no greeting and he said in a tone of voice that suggests I am inconveniencing him, "What exactly is going on here?" So already frustrated, I try to calmly explain to him what was going on and he continues to try and undermine me over the phone. He then stated that he will he will have to call me back and look into it. It was at this point I raised my voice and stated in short, "No, I want this to be handled now. Every time I am told I will get a call back, nobody ever calls."

He asked me to lower my voice, so I said to him, "I am raising my voice because every time I try to resolve this issue, nothing ever happens and I never receive a call back." I then told him if you agree to talk to me in a civil fashion I will do the same. He obliged and proceeded to treat me with some respect and I did the same. But he still said that he would have to have someone call me back. Well, feeling hopeless about the whole situation I agreed and actually received a call back this time.

The gentleman who called back was polite and respectful and said that he will have this issue resolved for me. I would be getting the delivery charge and the removal fee back and they will pay for an additional delivery to have this issue solved. I said okay that is fair enough and thought for sure this time something would be resolved. Well, we were given a date that the old unit would be removed and we would receive a call back with our delivery time. Well, the next delivery day came and over half way through the day I ended up having to call back and explain the story yet again as if I had never called. Well, the person I spoke to told me that I had to phone the delivery company myself.

I was too exhausted to battle with it anymore, so I said fine and took the number. But rather then calling the delivery company I called the toll free customer service number and explained everything again. I told her that I had just called the store and I am now expected to resolve this issue with the delivery company my self, which I felt was ridiculous because I didn't purchase the unit from this delivery company.

She said, "Okay. One moment and I will transfer you." I asked if she was going to transfer me to the store again and she said yes. I said please don't transfer me there again, it has been going on three weeks now and they still have no resolution nor do they return phone calls. So she obliged and contacted the store herself in an attempt to have the situation resolved and I would receive a call back. I said please have someone call me back this time because everyone I talk to gives me the same answer. She said that was not a problem and I would receive a call back.

I was working at the time and had an hour and a half before I had to leave, which I figured was plenty of time for them to return the call. Well, nobody called and I had to leave the office. So it being a Friday, I left for the weekend knowing full well that nothing would be resolved on a weekend. I waited till I returned to work and sure enough there was a message. Perfect!

I called the number that was left for me and asked for the associate that left the message. I was informed that this gentleman was on holidays and I was asked what the nature of my call was. So again I have to explain myself and she said, "Well, I will transfer you to someone who can help." After I was transferred, I spoke to this gentleman and said that another associate had left me a message and he was on holidays, so I was transferred to him. So again I explain the situation and he says the associate who called me is on holidays and when he returns on Monday he will have him call me.

I said that does not work for me. I have been dealing with this situation long enough and I just want to get it over with. He the proceeded to tell me there was nothing he could do and that I would have to wait till Monday (another week) for the associate that left the message to call me. I said that is not acceptable. I have already been waiting three weeks for a resolution and I am not going to wait another week jus to get another run-around.

Well, he transferred me to another associate and again I find myself having to explain everything over again. She said that she could hear the frustration in my voice and couldn't understand herself why this had been going on for so long. She was very cooperative and said she had been with the company for a long time and actually used to be a delivery coordinator. She said that, in her experience, when something like this happens, they hold the delivery driver responsible and appropriate action is taken against them. Finally, I felt as though something was going to happen as she seemed just as concerned as I was about the whole situation.

She proceeded to have a new delivery date given to my and indicated that I would receive a call on the day and they will pick it up and the whole situation would finally be resolved. We ended the conversation and I was somewhat satisfied that something was finally going to happen.

Delivery date has arrived and I am patiently awaiting a phone call. Lunch time rolls by and I start to get a little concerned that I have not heard anything. So I called the store and explain the situation yet again. I said today is delivery day and we still have not heard anything about when it will happen. I get transferred to deliveries, I explain myself again and the associate says, "Oh, you actually want to talk to appliances."

I said how come I was transferred to you. I knew she didn't know, so I said, "I'm sorry, I understand that it's not you fault but I have been dealing with this way too long and every time I call I get a runaround." So she transferred me to appliances and once again I explain the situation. The gentleman was very helpful and polite and said he would personally make sure that this gets looked after. He said he would call the delivery company and give them my phone number so they can give me a delivery time.

I said okay and the conversation ended there. A half hour went by and I received a call back from the same associate and he had asked if I had heard anything from them yet. I told him no and he was shocked himself and said that he would call them yet again to ensure they call me back. An hour went by. I'm so frustrated I went for a walk down to the store and spoke to the gentleman in person.

He told me that the delivery company is even giving him the runaround and are now refusing to fulfill a delivery that was paid for a second time. He said that the issue is now in the hands with the store manager and he will be looking into it himself. I told him I understand and thanked him for being patient and doing everything he could and how much I appreciated that he was the first person to provide any sort of follow up in a timely manner regarding the situation. I left the store and when I got home, I called the toll free customer service line once again in hopes that this could be looked at and something might be done to prevent this from happening to someone else.

Well, the first time I called an operator answered and just as I started explaining things the phone call cut off. So I called again and started to explain the situation again and the operated abruptly said one moment please and I was cold transferred back to the store even though I didn't want to deal with the store again. Well, as soon as the store associate came on, I started to explain everything and the call was once again cut off. So I did some searching and found an alternate toll-free number and called it.

The most polite associate I have ever talked to came on and I explained it to her and while she was trying to look up the order, she realized that I had actually called the customer service for Home Depot in the United States. I apologized for my error and she transferred me to customer care. I then proceeded to tell customer care about the whole situation and said please don't transfer me to the store again. He was very friendly and gave me a reference number and said I would receive a call back tomorrow.

Well, unfortunately I am not able to report a resolution to everyone reading this because I am writing this on the day that this last conversation happened. But I felt that it is important that people know what is possibly in store for them if they decide to purchase any sort of appliance from Home Depot. I really hope that tomorrow something will happen finally, but I am very skeptical now that anything will. With all that said I know that I will personally never purchase anything from Home Depot that requires delivery again. This is something I don't even wish on my worst enemy so to speak. Best wishes everyone and hopefully this story makes someone think twice before they consider Home Depot as their appliance supplier.

After a wind storm, when the power was off for 3 days, I needed oil for lamps and fuel for a kerosene heater. I was charged $9.48 plus tax for 1 gallon. If this is not price gouging, nothing is.

I bought a set of Hampton Bay solar-powered landscape spotlights. Price was 39 bucks and odd cents. I put them out where the charging cell would get at least 8 hourrs of good daylight. Within two days, they were so dim that I could not tell if they were on or not. I unplugged the lights and let the cell charge for a day. Then plugged them in. Nope. No go. I took them back and got the same set. This time, I let the charging cell charge for 2 days before plugging in the lights. It was very bright in the first and second night. Third, guess what? Nope, it did not come on. I carried them back and the poor girl at the service desk got a earful when she asked what was wrong with them. Simply put, they are junk! After reading all the problems here, I would not buy Hampton Bay products again!

I ordered replacement windows through Home Depot (Nashua, NH) in April of 2010. We discovered that the lower sliding sashes had too much play. We called Home Depot and called the manufacturer (American Craftsman) in July/August. An associate with the manufacturer asked me to measure the lower sashes, which I did. He then told me that they sent the wrong sized-sashes and that they will be shipping the right sized sashes to me. (It will take about 3 to 4 weeks).

About 4 weeks past and I went down to Home Depot to inquire about the replacement sashes and I was told there was no record of any replacement sashes. I called back American Craftsman. I was told that for some reason, the order got cancelled (a misunderstanding between the manufacturer and Home Depot). She had to put in another order for the replacement sashes. It will take another 3 to 4 weeks. After about 3 weeks, I called Nashua Home Depot, there was still no record. I complained to Home Depot. The Nashua Home Depot apparently did nothing. I called American Craftsman and the associate confirmed that they had shipped the sashes but to Home Depot store 3841 (Ohio) instead of store 3481 (Nashua). I called the Nashua store and gave them the information. I was promised that the sashes will be in the store by the 21st of October.

On the 19th or so I got a call from a Home Depot store to come pick up my sashes. I rushed to Nashua and I was told that no call was made from their store, but that the call was from the Ohio store. Meaning after three weeks again, the sashes were still in Ohio! I got frustrated and requested to see the manager (Nashua Home Depot) who promised to talk to Brenda (special order specialist). Brenda called me the following day (I think) and gave a new date for the arrival of the sashes (27th of October). I made it clear to her that I was not picking the sashes up and they will have to deliver them to my place. She called on the 27th that the sashes arrived and she agreed to get them delivered on Thursday (28th) at my place.

Thursday past, I did not get the sashes and there was no call. I called on Friday to Brenda and left a message. She called back and said there was nobody to deliver the sashes and that she is offering me to come use the Home Depot van for free (only buy the gas). What an insult. In all these, I did not request for any reimbursement to pay the handyman who will install the new sashes. If I work irresponsibly as these people, I would have been fired from my job. I have waited for over two months to get my replacement sashes that Home Depot does not want to deliver to me.

Home Depot had a one day sale on Sept. 05, 2010. They sold out of the snow blowers early and took 12 names and advance payments. We were told there would be more blowers coming soon. It is now Oct. 23, 2010 and they have not provided the snow blowers or a valid reason why they have not received them. It's going to snow soon and I'm going to want this machine. Order # xxxx. Thanks. Gary

Home Depot is selling a defective product knowing that service which will be needed at a future date will be excluded. Specifically, the decks on cub cadets completely rust out in less than 3 years. Any rust or corrosion on the deck is excluded (found out 3 years later). I have photos of our sears craftsman that is still in our yard that is over 10 years old and it has very little rust on it. The pictures I have pinpoint the areas prone to rust.

The lip which goes around the bottom of the deck is completely rusted. Any area which has another part attached to the deck has rust around it, including all weld spots and any location a screw is visible. There are also a few plates that the pulley rest on that have about a 1/4" gap between them and the deck surface that are about impossible to get the grass out of unless you use a power hose. As noted, I have pictures that show our craftsman that is over 10 years old has minimal or no rust in these obvious problem areas on the cub cadet.

The second major problem is that the belt always falls off. We had it in for service in May 2010 and they simply put another hole in the deck and moved the spring over some for the pulley. They did an annual service on the mower and were suppose to have fixed the belt problem. They made no mention of a rust/corrosion problem at that time. When we first used the mower at home, the belt and spring fell off.

I reported it to the service shop and they said to bring it back. Lawn mowing season was in full swing at our house and we couldn't be without it another 2 weeks. We said we'd bring it back the end of summer. We did and it was at this time that we were told there was a service bulletin on the belt problem and there was a fix kit that would correct it. (This fix kit should have been put on in the spring.) It was at this time that they called us and said they couldn't put the kit on because our deck was so corroded.

We now have 3 more years on our extended service warranty, but nothing can be done to fix the constant falling off of the belt or any other problems that may arise that involve things attached to the deck. We were told we had to buy a new deck because they were excluded from warranty. We contend that this deck is defective and the way it is designed it is guaranteed to rust. There should be a class action lawsuit against cub cadet and I will be picketing in front of Home Depot come spring against cub cadet mowers.

On October 9, 2010 my husband and I purchased 410 pieces of Rightwood Sitka Spruce Fence Boards for a DIY project. On October 15th we began nailing the boards up and finished on the 16th. Not even a week has passed and after butting the boards up against each other, we now have gaps of at least 1/4" between each one.

We don't have the privacy fence that we thought we were getting. The boards have shrunk that much in less than a week. We purchased this product because of the time of year that it is and we didn't think we would have time to get stain on it before winter/rain and this product is pretreated so it is not necessary to treat it. I dread what the fence will look like by spring at the rate that it is shrinking. Many of the boards in the pallet were cracked and disfigured from what looked like the cutting process. We are truly not happy with this purchase. Home Depot should put up a warning to consumers about this "shrinking" wood product. Our 11 year old cedar fence has only shrunk that much in its lifespan.

On August 2010, we were contacted by a credit company for a $754.35 debt to Home Depot.

After four calls to Home Depot and Citibank, Home Depot stated that in 6-8 weeks, they would send actual proof of debt. Next, a different collection company calls and sends a letter recalling Home Depot and they state no knowledge of complaint. We have resent the letter, however, Home Depot has tagged our credit report. The original charge was $380.65 and now it is $754.35. This is mentally affecting my wife who is trying to recover from cancer.

On two occasions, I visited the Home Depot in Aspen Hill. I wanted to rent a truck as I was interested in buying 100 retaining wall blocks, and 20 bags of mulch for my yard. When I got to the store, I noticed three Home Depot rental trucks on the premises. I then went to the Tool Rental department to rent one of the trucks "that appeared to be available." When I was waited on, and I explained that I wanted to rent one of the trucks, I was told that one of the trucks belonged to the Gaithersburg store, and they did not have the key for it.

As for the other two trucks, I was told that they had not been checked in and therefore the keys could not be found. I had waited patiently for over 45 minutes only to find this out. I asked to see the manager, and was told "he was busy". Is this Home Depot's idea of "Customer Service?" If it is, let me tell you--it sucks! You should hire me to be "Secret Shopper" at that store. I left the store and will never, never return to that store again not even for a light bulb. I ended up going to LOWES to get what I wanted, and paid more for it ($75 more than I had expected).

This is to warn any prospective shoppers not to use Home Depot's in-home designer service for any window treatments. We called our local Home Depot to have their in-home designer help us choose new shades for windows in three different bedrooms. We ordered the custom-made Roman shades on July 20/10 and they charged our credit card that day for the entire amount (over $5519). They came to install the shades on August 12/10. Because our master bedroom windows are quite large, the Roman shades with so-called "easycord" manual lift system were very heavy to lift and to lower.

We asked the installer immediately about the stiffness, and he said it's "normal". But within a couple of days, my husband and I both got calluses from handling the thin, not at all "easycord" system, which also got tangled up with the bottom of the shade. We called Hunter Douglas, who did not take any responsibility for products sold by Home Depot. We called Home Depot and the designer, who came to inspect the shades on August 21/10 and she said it's "normal". We demanded our money back. Since the shades were so impractical, we wanted to throw them out the window!

She said we could install a remote-controlled lift system for an additional $1600-plus. We felt trapped! It was the only way to deal with the daily opening and closing of the blinds in our bedroom, so we ordered the remote control system and they charged us the same day. They came to un-install the shades on September 15/10, left us with no window treatments at all, and we've been waiting ever since for them to re-install the shades. This is over three months and over $6500-plus later and we're still left without any window treatments in our master bedroom! Is this the best HD can do? Now we know why some people go to 3-day blinds stores.

We are so disgusted with Home Depot. We'll never shop there again for anything! They are the worst "designers" and installers we've ever dealt with. We've moved a lot in our lives and lived in six different states, and we've never had this much problem with any window treatments ever! Stay away from Home Depot! They're irresponsible, unprofessional crooks, who take your money but don't deliver the goods! Should we start charging them interest on the money they took from us in July? We've paid over $6K plus for window treatments on July, 20/10 and still don't have anything hanging in our master bedroom windows?!

On 10/07/2010 I was in your store buying materials. I needed a rental truck and did not have my Home Depot credit card. I asked Matt in the rental section to look up my account number using my phone number. He said he could do that. While doing so, he said he needed my insurance card. I told him it was outside in my vehicle, and I would like to get it after he found my account so I don't waste a trip.

I'm disabled and tire very easily. He said he had to have my insurance card to continue. I told him that I found it hard to believe that my insurance card is needed to look up my account number and could he explain why. He went into the office, spoke with a man there, then came out and told me he could not look up my account because it had to be done at a cash register. He sent me to customer service.

Cindy at C.S. desk told me Matt should have done it and she sent me back to rentals. Matt would not do it, so I went back to Cindy. She called rentals and then told me that rentals cannot help me unless I brought my H.D. card into the store. She said Matt has to physically touch the card. I asked for a manager. He was helping a customer, so I followed him for several minutes. I told him what just transpired, and he said either one of them could find my account number using my phone number.

He called Cindy and I heard her lie to the manager about how she dealt with me. He told Cindy to find my account number when I returned. He then told me to go to C.S. and Cindy will find my account number. When I arrived at C.S., Cindy said she could not help me and I needed to go to rentals. I told her the manager just told me to come here. She said he did not tell her to help me. I told her I was standing right there and heard him tell her. She still refused to help me, but a very nice lady named Wilma said she would help me. Cindy tried to discourage her, but Wilma insisted and in two minutes I had my account numberno thanks to Cindy!

My brother-in-law was with me on this day and was appalled at the way I was treated while spending my money in this store. It just so happens he is a manager in a different Home Depot. He told me to complain because HD wants to know when customers are mistreated.

Please thank Wilma. Also, thank Chance for all of his help. On two separate occasions, Chance spent time helping me find items I needed. I don't expect HD to do much with this complaint because I'm only one person. But I posted this experience on Facebook and had several responders share their bad HD experiences. I will now spend my money at Lowe's.

In September 2009, I took advantage of home depots promotional offer-no payment no interest for 1 year on purchases of $299 or more when using hd's credit card. Every month I would pay $100.00 on my account. The shocker came when I opened my Oct. 2010 statement to find that they had charged me an additional $562.42 to my balance, because I didn't pay off my complete balance by Sept of 2010. The rate was 25.99%.

I had no idea they were going to do this. Had I known I would not of touched that promotion, blind sided yes. No one has 562 dollars just to throw away. I live on a very tight budget, and this not only hurt me financially but shocked me. Was a loyal customer. How many of us are out there? I still cannot find anywhere in my paper work or monthly statements about this trap. $562.42 dollars is a huge amount of money for me. I'm worried about other people in the same boat as me, that cannot afford this extra money. Thank you for your time.

I have purchased 3 Hunter ceiling fans and they have all done the same thing. They run a lot but the minute I turned them off and started them back up, they started running very slow with a grinding noise. They are about 3 years old. What has happened to the quality of Hunter fans?

My wife and I would like to pass on our deepest congratulation to the door attendant at Home Depot on Sunday afternoon Oct. 3, around 2:00 at Westmount Shopping Centre.

We have been loyal customers for more than 10 years and we have spent several thousand of dollars at Home Depot for our renovations. On Oct. 3, my wife and I went to Home Depot with our very small Chihuahua, which was inside a carrying bag. We put the bag in a shopping cart, headed inside and was stopped by the door attendant. He refused to let us enter your store. I mentioned to him that we are going to spend several hundred dollars for our renovation and that we had carried our Chihuahua into the store many times before. He refused again, so I said I will never come back to spend any money at any Home Depot.

We went to Rona instead, one of your big competitors. It was our first time to Rona, and to our surprise, we saw a wonderful, beautiful store. We were so happy that your door attendant kicked us out of Home Depot, we would have never gone to Rona and discovered such a nice store otherwise. We were so loyal to Home Depot before that we did not think to shop elsewhere until we got kicked out. On top of being such a nice store, Rona is even pet-friendly. We saw a couple walking with their dog throughout the store, it was not in a carrying bag like ours. Your door attendant said it's store policy of no dogs, but ours was inside a bag. We spent a lot of money on Sunday at Rona and from now on, we will be Rona's loyal customers. We live in a pet-friendly community and will be telling all of our friends about Rona. Please pass our gratitude to your door attendant for sending us to a lovely store.

The card you purchased has a long number on the bottom. That number can be used by anyone who knows that number. They can then download a print out to their home computer which is essentially a gift card and they simply can download the whole value of any card they have the number of. So, here's what happened to you.

You bought the card. After you bought it. The seller or someone he knows went to any computer and entered your card number and downloaded on to printable forms with new numbers, the total dollar amount on your card, there by depleting your card. Now that person has stolen back all the money off of the card. Note that, I believe some home depot employees are in on this scam they are either writing down numbers of cards with large dollar amounts attached to them or are getting into the database and finding the cards with big dollar amounts.

The key point is that the card can be depleted anonymously at an internet connection by printing out what is essentially a paper copy of a gift card all they need is the card number off of your card. Home Depot says, they can't help you recover the money but they know the new card number that was issued off of your card and reassigned to the new (paper copy). So they can track those new cards.

I know this why, it just happened to me. Here's how to get around it. If you buy a card at a discount immediately, have a trusted friend/spouse on an internet connection download the total value of that card you just purchased to a new "printable" card there by depleting the card you just bought and assigning a new card number to the money you put into the card.

This will keep the loser you bought the card from going home and log in to Home Depot website and depleting your card that you just bought from him. It will not keep HD employees who have access to gift card data base from stealing the money. I believe HD has a big hole in their system and they don't want to admit it. To me the only way you should be able to charge money off on a card is to have the actual plastic card in your hand. Its just like cash, so it should be treated the same way as in you don't have it in your hand then you can't spend the money. Lost 300, I believe the employees are in on this theft, HD does not want to talk about it.

I ordered a special order door. It has many defects including that the size is for a brick siding and I did not order a brick siding size door. It has crakes on the sides, it does not lock correctly and it leaks. I have been complaining since June 20, we are now on October 1 and they only corrected the scratches on the glass. Home Depot told me once it is ordered, "it is pretty much off their hands." I spend over $2,000.00 for this door. I am a woman with minimal money to spend. When I decided to spend this money on this door, I expected a Mercedes not an irregular.

My construction has been very slow since at first I was waiting. Then I had to install the door since I was told it would take a while to have the door replaced. I am trying to hold off on the completion of the extension since it also has a leak and can damage more. If more damage occurs, I feel Atrium and Home Depot would be liable for the continual damage of my new addition.

I received bill and paid off entire balance before due date through E-pay at out bank. Home Depot acknowledged it was paid before the due date but I received a bill the next month not only showing the balance had been paid on time, but the statement also had a balance due of $41.53 which was stated as interest on the bill. One rep, Jane, hung up on me when I asked her why it hadn't been included in the balance due. When I called back and spoke to Sue, all she would tell me was she could see the balance had been paid for in full on time but I still owed the interest of $41.53. I called back again and was transferred and hung up on. I couldn't get anywhere with them so I contacted the Attorney General's office. I'm currently waiting for the outcome.

As other Americans, I am on a limited income. If I don't pay the amount, they will add late charges and turn it in to the Credit Bureau. If I do pay it, they've won in their unethical method of obtaining money.

I had a GE 40 gal. water heater fail that had a 12-year warranty, purchased from Home Depot. I called the number on the water heater (800-431-1549) and was told by rep. Debbie to return the defective unit to Home Depot. I went to Home Depot with the water heater and receipt, and after looking up info on many different sheets, they gave me a store credit for the original purchase price. I asked why I just didn't get a replacement, and they said that's just how they do it. Going over to the Plumbing dept. I was shocked. The replacement GE 40 gal. w/12 year warranty was now $617.00! This is from $269 to $617 in nine years? My warranty for the failed water heater states, "We will provide at our option, a replacement water heater should the tank fail...." I did not get a warranty replacement. I had to pay almost $400 to get my "replacement" that only cost $269 nine years earlier.

I do not have $400 to spend on a water heater. I purchased a water heater with a 12 year warranty nine years ago so I wouldn't have to put out any additional costs in case of failure. Now we're going to have to figure out how to pay for this "warranty replacement".

This Home depot has the worst customer service I have ever seen. We just asked a simple question, about a product that had a different price at another Home Depot. We were accused by the employee that we were lying. And they refused to look up for our reference. They kept telling us we were liars. We were very embarrassed and upset. We had to drive to the other Home Depot, to buy the product.

No one to help get building supplies. I got it my self. I am a disabled person. Then on the way out of the store, I saw a chain saw marked down. It took three people to find out about the saw. The manager Mike has no people skills. I spend good money in store. I will not be back. I am disabled and had to load my cart my self. your people walk around and do not help. I am going to talk to my attorney about this. Hope you get back to me .

The staff behind the contractors desk to this store is very, very unprofessional. It's a circle of young ladies who shows absolutely no interest in servicing the customers, and when they do, it's in a very un-courteous manner.

Today, the 30th August 2010, while in line to make a purchase, one of these interesting ladies just bluntly came over to my cart and started ringing up the items on the cart, and opened up the sealed box to a power tool that I purchased. When I asked, " why do you have to open up the box?" She replied she have to. I refused her help, and sure enough, after checking out from the other cashier, she did not open up the box. I have purchased lots of items from Home Depot stores around the country and never had a cashier opening up sealed boxes. Transporting a sealed box is easier to take around because things don't get thrown around while driving. Please, could something be done about these un-courteous ladies.

My husband and I used to shop frequently at Home Depot until a few years ago when we realized that they were all understaffed and understocked. Apparently, likely in an effort to compete with Lowe's, they have now added people and supply chain professionals to amend these issues. We were doing more work on our house and decided to give them another try. After a few successful trips, we needed a large amount of tiles, so we had to order online. I got a message on a Thursday night that the tiles were in, and if I could please call to schedule delivery. By the time I got to work on Friday morning, I had an email stating that the shipments had been declined by owner and were cancelled. I called Home Depot, who said that it was ridiculous for the shipper to have returned it and called them directly.

The shipper then said they had not returned the item and had no record of doing so. They scheduled delivery for the next day (Monday) and Home Depot said that they would work out the paperwork on their end. On Monday, a large delivery was deposited on our driveway - of the wrong tile. That was 3 weeks ago. And every day for 3 weeks, they have claimed they were coming to pick it up and never have. The first 3 days, I was told someone had to be at the house, so I left work to be there for the 4-hour window with no one showing up. I then refused to continue with that. Every day, there was a new excuse - no bill of lading, couldn't find your house, weren't in the area, even though they were constantly telling us "Yes, we will pick up tomorrow." In the meantime, we had to reorder the proper tiles and wait for delivery, delaying the work on our basement by another 10 days.

Well, first off, this is not a complaint whatsoever. I will start off with I went to Home Depot to get material and ideas for building a ramp for my dad. He is in a mobility chair where he cant walk good at all. So he needed ramps to get in out of the house front and back door. Upon entering the store, I approached a young lady and asked her about where to find the material. She then called for a young man which she called him Junior. When he come over, I told him what I was needing to do. I suggested concrete for I wanted it to be sturdy.

After talking to him for a minute or two, he suggested wood would be best because of the ability to move it if needed. He asked if I had dimensions for the build. I then informed him I did not. That I could run home and get the dimensions and return. So when I did return within an hour, I found him and he immediately stopped what he was doing and begun to help me. We got a cart and walked back over to the wood department. He then got some pieces of wood and begun to measure them out and cut them.

The whole time I really wasn't sure what he was doing. After the wood was cut we started too walk back over to the flooring section where he was stationed at. He asked me to have a seat in the flooring section desk. I asked him why and he said he was going to go to the back and build the ramps for me. I informed him he didn't have to do that he said he wanted too. He got some advice from his partner in that section he worked in which I believe his name was Erin. After sitting in the flooring section for about 30 minutes or so. Junior brings out on a flat cart 2 not just 1 but 2 entirely built ramps for my Dad. I was really speechless, he didn't know me from anyone else. After talking for a minute he asked where I was parked at. I told him out which door. As we walked towards the door we went by the cashiers. I stopped to pay for the material, which my dad has a Home Depot credit card. Junior said to come on don't worry about it. He informed me he has already spoken to the manager, Jeff ***. Everything is okay that they wanted to do something for my dad.

I later called back and spoke to customer service for Home Depot and told them of the story. And also called and spoke to Jeff *** the manager and so did my dad. The employee which everyone called Junior his name is Mike ***. I am 42 years old and this employee went way above and beyond his calling if Home Depot and other companies had employees working for them such as this young man. They would really excel. I wanted to say thanks, Mike *** and Home Depot for hiring such a great young man. From the bottom of my heart.

On Tuesday, Aug 24 2010 I went to your store in S.I. I approached a service rep who was engrossed in a conversation. I waited and asked him to direct me to the aisle for the solder. He said they didn't sell it. I said it was impossible. I purchased it before. I went to the customer station and they directed me to another aisle. I went there and couldn't find it. I went back and asked if they could please look in the computer. At that moment, the same salesperson, Pete, approached the desk and I explained.

This was the same individual that said they didn't sell solder. At that point, he said he thought I said something else and that I should speak more clearly. I am a graduate of CCNY with a BSME in engineering. He was offensive. Then, he took me to an aisle where he showed me several items. I had said I needed a low temperature melting pot solder. He insisted they were all the same, which is incorrect. You sell various types. I said he was wrong and that I would handle it myself.

I went back to customer service to explain the differences and that he was not knowledgeable. I explained I was an engineer and that there were differences. I started to walk out. At that point, he followed me. He caught up with me and said, "You know what you can do with that degree." Of course, I became upset and asked for the manager whom I gave a written statement, to Pat.

I purchased a $4000 John Deer tractor with snow blower under the clear instructions that I was to receive a $400 in store credit rebate. After mailing all of the receipts according to the rebate program, I have received a nice letter stating that the product is not eligible. Not to mention I have to jump start the thing to use it.

I ordered a double entry legacy door by Home Depot. After about 2 and a half years, the color of the door was fading and chipping all over from the outside. I contacted Home Depot so many times. They suggested by the people of legacy doors to purchase a refinishing stain to bring the color of the door back. I purchased 80 dollars stain and hiring a professional to do the job. He said it's going to nothing because the door isn't going to absorb the stain and probably destroy the door and there is no guarantee on that. So I went so many times back to Home Depot to so many employees, waiting for so much calls and still they said there not doing anything about it and I think four and a half thousands for the threes.

It's not fair and I'm a busy housewife with five kids. I'm very disappointed with the service and the way there responding to my problem which I need to be fixed for this big name. So many people trust Home Depot and when you need something, nothing is being done

I went to the contractor counter to buy some stuff and the guy at the counter talked me into getting a commercial account. So I filled out the information and used the name Lucas electric. I have never used that name any place else, now about 7 to 8 years later, I received mail for Lucas electric. Home depot sold my information to every person in the world. I get so much mail for that business name. Is there any laws for this?

Electronically filed for July 4th paint rebate. Their online system uses store and transaction numbers off of your receipt to confirm and identify your rebate. How can that go wrong? They have ALL the data on their system already when you apply. August 12th and I get a card in the mail saying I did not send them in required sales data or the receipt did not demonstrate the purchases. Pure baloney on both counts.

It is just inadmissible. Another company that will fall down. Great locations, lousy personnel. Thirty-five minutes to buy an ink, manager smoking outside, four nicely-dressed, uniformed **, no one attending, people look one to each other.

Next day I go back (sorry I made a mistake), ** no. 1 said, "Sir, sorry you have an issue with this ink (I forgot the receipt in the car), the expiration date. You need to talk to the manager. When big manager appeared, I showed him in my Blackberry my online service charge to HD, from Bank of America account, where it states the money spent yesterday in his store. He says, "This is not good for me, which card you pay with?" I showed him my Visa debit, he scanned it, and showed three purchases but no ink from day before. It infuriated me, I am losing my patience, and he sent me home just like that. "Have a nice night," he said.

I called Home Depot's 800 line. I hope the girl who answers will do the claim as she promised me. meanwhile I look in my car and finally found the receipt, found, I said to the girl in the phone to talk to the manager, and at the end, they could not find the ink Epson Stylus 820! This is amazing. I urgently need to talk to a regional manager before these "workers of America" destroy HD's reputation.

The electric mobility scooters will not operate more than approximate 100 feet. I tried for 3 days and I had to leave the store without the items I went for.

I stated in my complaint letter dated September 15, 2009 that I would appreciate someone other than the workmen (of December 2008) that were here before, to come and correct the buckling problem. In October 2009, Mike ** attempted to correct the problem by sending the installer, Don **, with materials that would not eradicate the buckling problem.

The right materials were supposedly ordered but Mr. Mike left the company in March 2010 and the buckling problem was unresolved. A new installation manager named Dennis has been hired, who after many weeks, sent Don back out in April, May and June, but Don was unable to finish the repair job because again he has the wrong materials, that is not the right color and size.

I made many phone calls to Dennis and asked him to put a rush order in for the right size and color trim and molding needed to finish the job. He finally called me on Friday, July 23, 2010 and told me the materials were in, but he was sending out a different installer. At first I agreed to have the new installer come on Tuesday, July 27, 2010 but I did ask him why not Don.

First Dennis told me Don was going to do the repairs then he said Don was tied up with another job but Don is aware of my particular repair needs as to the specific trim and molding needed that will be right to finish the job right. So, I really want Don here to complete the job he started in October 2009 with the right materials.

Another reason for requesting Don specifically is because he voluntarily covered one of the buckling areas with a more attractive panel so that my guests on my daughter's baby shower would not see that unsightly area. I thank him for doing that and I know & trust Don's work. I also think that I am entitled to some kind of compensation since this has been an ongoing problem, since June 15, 2009. Mike mentioned an extended warranty. I would like something in writing. My patience have been truly tested to the limit.

I purchased a water heater as well as an install from 800-Home-Depot with a set installation cost of $279 plus any extras for code compliance. When the installer got here, he charged extra for every bit of work he did, including cutting pipe and putting the valve on. What was $279 covering? Then then installer decided to run the water through the kitchen sink, bringing up enough sediment to block the water-saver/filter/aerator. I continually told him to check it but he kept pounding against the faucet to the point that he broke it, snapping the hardware and damaging it to the point no water would come through other than a light drizzle.

Then he and others from his company said the faucet must be old and kept trying to sell me a new one. The installers company refused to replace it and Home Depot gave me the run around for days. Eventually, offering to replace the faucet if I did all the labor myself. The installer also left the instruction manuals in a plastic bag on the hot water heater. Another rep from the company that came out, also to try selling a new faucet, told me it was very dangerous risk of fire.

Although the process is not complete, minimum loss was a completely broken faucet worth $90 according to the installer as well as a minimum of one full day of time waiting for service calls, calling back and forth with Home Depot and their contractor, and stress for the whole family due to loss of the use of our kitchen sink.

I just want to comment that Home Depot has terrible customer service at this particular store. We went in there and tried to ask 3 employees for help to find something. They just walked by us and ignored us. Then I had to ask 2 cashiers for help to finally get help. The employees are bad with customers.

I always shop at Lowes, the employees there do not treat customers this way. I've tried to email this store. The store wasn't even busy but we got ignored. I don't think I ever went to a store and have had this bad customer service. If you read comments about Home Depot you would see that there are a lot of complaints.

If you need to buy paint brush or light bulb, no problem, go to this store. But for specially ordered material, think twice. Here is my experience.

I ordered bullnose for my stairs on May 22 at store located in Price Club Plz, Fairfax, VA 22030. I didn't get a phone call until late June. They said my order was in the store and ready for pick up. When my contractor went to pick it up, (during the meantime his worker was tearing up carpet on my stairs for new installation), the Home Depot customer service people said they couldn't find the material I ordered. I told them my house wasn't in living condition and asked what's the best they can do. They said there's nothing they can do except to re-order. I told them last night before placing re-order, "Please call me and let me know how long it takes to get the material." I didn't hear back from them. So I went to the store today just to find out that they went ahead to re-order without bothering to make a phone call. I told them I couldn't wait that long and have to cancel my order. The store manager said the best he can do is to issue a $40 dollar credit for my aggravation. Then, he left and said a lady will take care of it for me.

It ended up that I have to wait more than half an hour just to get the credit issued to my account! The attitude is also horrible. It's like I owe them something! This is the worst I have experienced in customer service. Now, I have to look around to find the material I need and during the time when my house is not under the living condition and this is the holiday weekend and I have to be forced to cancel a friends' gathering in my house! The house is under condition of construction. Materials and tools are lying around to wait for the materials to come to finish the installation. I planned a party for this long weekend that has to be canceled. I may have to find a hotel to live just to avoid being tripped over. Such aggravation!

Because Carr Hardware of Pittsfield was closed, I decided to purchase shelving and screws at Home Depot. As I was getting the shelving, the associates were walking by, some in pairs, but not one of them asked me if I needed help. After getting the shelves, I went to the hardware aisle to purchase sheet rock screws. I was not sure which screw size I needed, so I waited for an associate nearby to finish with a customer before I asked for help; however, the associate left the hardware aisle laughing with the customer (obviously they knew each other well). I walked out of the aisle to look for another associate and found none. Thoroughly disgusted, I left the cart where it was and walked out of Home Depot. I can't wait until the next day where I will get excellent customer service at Carr Hardware of Pittsfield, something I never saw at Home Depot.

I purchased a tub unit which I believed to be acrylic based on the information provided to me by a Home Depot Associate. The shelf tags and box didn't specify this information. Hence, I requested help from the associate. I also had a witness. To make a long story short, I contacted the manufacturer about maintenance of this product and was informed that it was not acrylic, but polystyrene. I was very unhappy, because I researched my options and made an informed decision to go with acrylic. Home improvement is costly, and I am not rich.

I contacted Home Depot and initially spoke with Joseph H. in person. He was very pleasant. He passed the information onto the store manager, Randy. Randy contacted me and I also met him in person at the store. I provided him several receipts to show how much I had spent on this project. I also informed him of the labor cost. His first proposed to refund me $900.00 (based on the receipts) for me to keep the tub and to compensate me for my inconvenience. I thought that was a nice gesture, but I wanted an acrylic tub. He asked if I would ponder it, and I said I would think about it. I did remind him that my priority was to have an acrylic tub, though. I contemplated it, but again, I knew that I wanted an acrylic tub. I met with Randy again, and he was displeased that I did not accept his offer. I reminded him of my total expenses which included materials and labor. I asked about having their contractors fix the problem. I even offered to do the demo work, stating that I did not want anything more than what I put into this. He said he would send a contractor to give an estimate for removing the tub and repairing any damaged areas as a result of the removal.

The contractor, named Chris, told my boyfriend that he could not save any of the tile wall when removing the tub. However, Randy expected me to have the precision and skill to only remove 1 row of tile if I did any demo. How can he possibly expect me to do better than a licensed contractor? Randy contacted my boyfriend who came with me to all meetings. He said that the contractor would not give him an estimate. Now, this is ridiculous for a contractor who works with Home Depot to refuse to give an estimate to the store manager. My boyfriend stated that, and the mangager admitted that it was too expensive. It is completely unprofessional to lie to the customer. I contacted customer service and started to explain the situation. I never got to finish, but Gladys from customer service basically told me that $900.00 was the final offer. She never gave me the opportunity to present my full case to her. She did, however, suggest that I have a contractor give me a bid. She later told me that since Home Depot did not do the installation that they would not help with the labor cost.

As a result, my bathroom has been unfinished for 2-3 months. The $900.00 will definitely help, but my total expenses were approximately $1,300.00. I don't feel that I should have to pay any extra to fix a problem that resulted in incorrect information provided to me by the Home Depot associate. I only want compensated for what expenses I incurred. I am a single mom with a monthly mortgage, and I can't come up with additional funds for a mistake that was not mine.

15 minutes ago. UTTER DISAPPOINTMENT by the LACK of customer service in the appliance department. I stood around for 45 minutes and never once did an empolyee stop to ask if I needed help. It was like a ghost town in the appliances department, just myself and the appliances. Not one other customer in the department or area. This is where is gets irratating, there was a group of home depot employees sitting and chatting in the kitchen area. Yes, they saw me, there's no way they could have missed me. The purpose of my visit was to finally purchase a front loading washer/dryer, as well as stove, dishwasher and microwave all to replace older models. I can't express to you how incredibly disappointed, irratated and frustrated I am in Home Depot and the employee who should have been assiting customers in the appliances department.

Sunday 6/20/10 I purchased a fountain (with tax $249.04) for my son for Fathers Day. Upon him assembling it he found that it was missing a transformer. He liked the fountain and didnt want to return it as I was told that it was the last one. I went back to H.D. and asked if they could get me another transformer. Micah was the dept head that I talked to. He said that I could order the part myself just by calling the mfg.Co. (Beckett) I asked if he could do it for me. He got my phone # and said he would call me the next day. I hadnt heard from him by 3pm on Monday, so I went back to talk to him. He stated that my ans. machine didnt work as he tried to call me.

I doubted that, but he said that they couldnt send me the transfomer as the fountain was made in China and they only sent out the assembly with no extra parts. I pleaded with him to try again. He said again he would check on it. Upon arriving home, there was a message on my ans machine regarding a Doc. appt. So I thought that Micah was perhaps not being truthful with me.

So, I tried calling the Co. myself and immediately got thru to a lady named Tawanda who after asking the cost of the fountain, model #, part missing, my name and address said that if I could fax that info to them that they would send the transformer plus an extra light to me. Now I knew that Micah HADNT called the company at all. I have been dealing with H.D. for a long time buying appliances, flooring gardening etc. I am very dissapointed with the NON service that I received. Maybe because he felt that being an old (70) woman my business just didnt matter!

HD is CLUELESS when it comes to customer service. I bought 3 rolls of border paper and opened up the rolls at home. They really did not match the decor so I took them back. The return person said they cannot take them back as they were opened. I asked to speak to a mgr. THEY sent out another associate. I asked if he was a mgr. and he said no. I told him I asked for a mgr. The mgr. said they would not take them back AND he could lose his job as it was CORPORATE POLICY. YES, POOR SERVICE is their policy. I told him just last week I see 2 Yahoo's return a $300 chainsaw, still with saw dust on it (they bought it, used it and returned it). I told him he will lose his job due to losing costumers. JUST RIDICULOUS.

STICK WITH LOWES!! They KNOW customer service and I have had bad experiences with BUT their service recovery is awesome.

I purchased a door for $451.18. I was charged twice on my credit card. I'm still trying to get my money back. Like it was my fault or something. It has been 10 days. I still havent gotten my money back. Driving back and forth to Home Depot. Customer service acted like it was my fault. No one is really concerned...its not their money.

I do not wish to shop in this environment any longer. I will be making my future purchases at Lowe's until I hear from others that the matter has improved. You are welcoming these illegals on the tax payer's expense. Get with the program and take some fricken action. What are you guys? Socialist? Communist?

Although I have visited the store twice, made 2 phone calls, and 4 chats, I still don't have my issue resolved and am hoping someone at HomeDepot can help me. $86.60 on a credit card with 19.99% interest

i orderd trex decking & rail system 5/17/10 i was told that if i orderd it now that i would have it by 5/21/10 cofirmed by justin at thier vender. so i pushed the customer to come down and pay for the order so we could get the order by 5/21/10.i was also told i would be called.5/17/10 i went on line to check on the order.the only thing it says when you check is the confermation date whitch is usless.so i went to work waiting for a phone call,whitch never came.so at the later part of the day i called to find out about order the the girl on the other end of the line was clueless.i went back down 5/22/10 to find out about my order and found out everyone else was clueless!so i waited until 5/24/10 first thing in the morning and went to check on my order.i saw the person that took the order and he said he rememberd me.i asked where is my order i was promisd on 5/21/10 he said let me check.he said it should have been here 5/21/10.it was not there so he called the vender and talked to jason the same person that promisd it to me on 5/21/10.jason now says i wont get the order until 5/25/10.

I read these listings and am appalled at the behavior of HD managers and associates. Up until April 14, 2010, I worked at the above store. I am 53 years old, female and retired police captain and ten year USMC veteran. I was hired to work as a Garden Associate (since I have a Master Gardener Certification). Anyway, on the above day I was fired by telephone. My crime? I had dealt with an irate customer the day before who cursed me, belittled me and repeatedly used the F word. He said no less than 30 times, he was taking his business to Lowe's.

I called for management three times on the walkie talkie and none responded. Finally, I told the customer if that was the way he felt maybe "he should go to Lowe's, but we would hate to lose his business." I never raised my voice and I spoke calmly. The customer never filed a complaint, but rather a temp manager we had in the store that day accused me of insulting the customer. I had witnesses, including business cards of other customers who had witnessed the abuse. The manager said "I don't care." I went home early that day at the request of our HR person.

The next day I called the store to find out my status. 3 hours later "Matt" called and told me I was terminated. I then filed a complaint with the employee Awareness Line and the HD Associate Advice and Council Group in Atlanta. They "supposedly" did an investigation. They never contacted the 15 associate witnesses I had. I finally called them back after a week and was told the "termination stands." This is crap.

I lost a job that I was extremely good at. In the 13 months, I worked there I had been awarded the Merchandising Associate of the month twice. I was never late, never sick and always came in on days off when requested. I have lost on average 1100 - 1200 dollars a month in revenue. I have lost face, self respect and self esteem. The morale in the store is lower than low (according to associates who stay in touch).

The customer service rep refused to look up the SKU number for a part badly needed. I went to Lowe's, had service needed, and purchased the part. I'm happy. I have done business with you always; I don't know for the future. Thank you.

On 4/26/10, I purchased a line voltage flexible track lighting kit. We installed as per instructions but it would not light. I contacted a licensed electrician. The electrician determined the conduit had to be flipped to make the neutral and hot contacts align with the lamp connections. There is nothing in instructions that this must be installed this way. Consequently, I was charged $75 for him to figure this out. Otherwise, these instructions were easy to follow. You need to clarify the installation instructions and I feel that I should get rebates for this extra cost incurred.

On April 25th, we visited The Home Depot (Wentzville Pkwy) and told the girl at customer service that I would like to purchase a walk behind brush weed eater. She said, "There's someone over there that can help you." We stood there in front of three men helping one person and they would never acknowledge us.

We went and asked the girl to page someone she walked over and we showed her what we wanted but it wasn't the brand we wanted and we knew they had it because we called and they said they had 4 in stock. She told us, "Oh you want a tiller." My husband stated, "No, we want a walk behind brush weed eater just like this but by Ariens not Homelite." She once again said, "You want a tiller and we don't have one by Ariens." My husband said, "No, listen to me. I want the same thing as this Homelite by Ariens," and even went to a computer terminal and showed her and she still insisted we were wanting a tiller. My husband finally said, "Never mind, I will go elsewhere."

We ended up purchasing the brush walk behind elsewhere. May 2nd, we returned to Wentzville HD hoping for better luck. We wanted to purchase a Pace American Cargo Trailer and went inside to ask the customer service desk how much they were that they were parked on the parking lot. They told us they didn't know because they were being discontinued and they couldn't find a price on it. It was close to closing so they told us to call the next time to get pricing from the Pro Contractor's desk. Why would I call the next day when I'm already there? Needless to say, no one could ever tell us a price. We will not return to HD again.

We bought and had delivered 4, 6-inch panels. It took 4 trips back to the store and several phone calls to the manufacturer, as well as Home Depot about the wrong brackets for the installation. We were told that they had to be manually modified by trimming the lip edges off and then I had to climb 2 ladders and lift the panels above our heads to get them installed.

Today I was insulted and verbally abused at Home Depot Milltown, NJ store (store manager, Jackie **). I purchased 23 Trex Saddle Decking from Old Bridge Store. Today, I wanted to return two unused 12 ft and one 16 ft (this was cut but kept aside due to different color from other 22 boards, golden as oppose to brown). The girl that attended me was with two other young boys and all three were excited, noisy and childish. When the girl wanted to measure the studs, they were going diagonal or overboard that resulted the girl to read size few inches more than 12'. She read the SKU number and a boy jokingly told her it is 16' stud (though on computer screen it was reading 12').

She started blaming me for being smart and returning cut pieces as 12' logs. I politely told her to look at the screen as against SKU it reads 12' but she denied claiming even the size is larger the 12' and I am a liar. I asked her to not insult me, 12' are untouched and 16' was cut before realizing the color difference and that actually caused me to use two extra 12' pieces otherwise I would be returning four 12' pieces. She continued to argue that I should take all back to my car until a supervisor came. (I don't know the name as she did not give me the name). She did take all returns when she realized the blunders made by the girl but continued to defend the girl stating she was doing her job despite the fact I mentioned insulting customers is neither her nor your job and the word 'sorry' solve lots of issues. She refused to apologize or accept their fault.

They gave me a store credit but I strongly protest the attitude, rudeness and horseplay of staff in front of customers. In my 50 years of life, I have never been insulted like this and I refused to use this $106 store credit unless get due investigation, findings and an apology from Home Depot.

I went in to the Vallejo, CA Home Depot to order carpet and return samples (4-22-10). I kept waiting at their desk and they said, "There are calls on hold you have to wait." However, four employees were just standing right there and wouldn't help. Finally, I asked for the manager. His name was Jack. He came over and was rude. He said I wasn't "patient" and "calls on hold are ahead of you."

I asked him why he couldn't just return the samples himself. He said, "I'm too busy." He smiled and said sarcastically, "Have a nice day," then turned his back on me and walked off like my business is trash. I've decided not to proceed with buying carpet at Home Depot because I don't trust the manager there to be responsible should a problem arise with my purchase.

A family member was working on my fence, the bolts that they bought at Home Depot yesterday, 4/20, was too small. He gave me the bolts and receipt to return the bolts and purchase the correct size. The manager at the Home Depot in 1140 Malabar Road, Palm Bay Florida (Ms. Natalie) told me that the item was purchased at store credit and in order for me to do the return with the receipt, I would need a valid driver's license, and if I don't provide one, they would not do the return. What type of fraud is Home Depot doing now? If you buy merchandise and don't have a receipt, I could accept the fact that they need to see a driver's license. How does Home Depot get away with this fraudulent business tactics?

I ordered Kraftmaid desk-height cabinets for home office. I configured, so that the U-shaped desk could be split in 2 in the future. I ordered a corresponding 2-piece countertop. It was delivered in 3 pieces. Future split is no longer possible. In addition, installer raised cabinets one inch, now too tall and looks bad. Ergonomically incorrect.

Although installed a few years ago, I'm still angrier by the day just looking at their work, and it causes ergonomic-related pain. Now friends are saying if the installer was any good, he would be working someplace else. Home Depot would not do anything to remedy. If Home Depot or any other store ask you to sign a contract when ordering, have the store manager sign off on explicit instructions you include.

I have a neighbor lady 85 years young. She wanted a lawnmower like mine. A Black and Decker 24-volt rechargeable mower with a rear bagger. I recommended Homespot, she asked me to call Home Depot for her in Amarillo, TX (80 miles from McLean, TX). I called the store and asked if they had them. The guy said, "oh yes, we have the Black and Decker 24-volt mower". The lady got a friend to take her to Amarillo to buy it with cash money. When she got there, they did not have it in stock. They said they had to order it. They talked her into buying a gift card so they could order it and be shipped to her home.

She got the mower, it was one that you have to mess with the cord. I called back to the store. They told me to bring it back and they do not have the 24-volt Black and Decker. I took it back for her 80 miles. She gave them cash money, they made her buy a crappy gift card so they could order online. They would only give her back a gift card. I tried to talk to the manager, he was real hateful. He told me he did not care if the woman paid that store cash, she bought a gift card and that was the only way she was going to get her money back. So now, she can not go to Lowe's or Ace that has a Black and Decker 24-volt mower. They had some off brand mower. They are going to force her to buy their crap when they made her buy a gift card. The manager was hateful I had to leave the store before I smack the little smart **.

One store manager was extremely rude and sexist. When asked for the customer service number, he gave out the number for phone a friend type service. He smirks and laughs at customer complaints and is extremely unprofessional. Do not shop at this store if you have a choice. They are very unprofessional and do not care about the customers. Taylor at the Home Depot customer service was very unresponsive and not helpful either.

I decided to redo my apartment after so many years and was excited, until Monday, 4/12. After work, I went to the store to buy molding. This is the first time I am buying this type of material and I knew nothing about it, as I am a single woman. I saw 2 employees helping a customer and they told me they will be right there. So I decided to look at the flooring on the wheel in the meantime. I went looking for help, and again, nobody was around. It turned out, I never received the service for the molding and I got so disgusted I bought the wrong molding and never bought the flooring.

I just got off the phone with a friend and he told me he even tried a couple of weeks ago to buy flooring and it took 45 minutes for someone to service him and this was early in the morning. I was physically and mentally disgusted, drained, especially coming after work. I will never go into that store again and I will certainly tell my friends the poor customer service they give dealing with the customers. There is absolutely no reason to be treated like this.

The incompetent manager refused to show grills to two customers. Lisa, a store manager employed at the Home Depot Parkville (store) #2577, refused to bring an assembled demo grill down from the shelf to show to two potential buyers. Citing "safety reasons," she said that her staff couldn't bring the grill down to floor level, but that I could climb a ladder to get a closer look. My friend and I left without buying two expensive grills; we will buy them somewhere else that's not Home Depot.

I attempted to report to Home Depot Lisa's poor attitude and refusal to let us see the grill, but the Home Depot website wouldn't accept my report in the Contact Us section. Then when I called Home Depot customer service, the telephone respondent insisted that I submit my complaint by the inoperative website and that they could provide me with no direct e-mail address to which I could submit my complaint.

In the meantime, I've discovered that the Brinkmann grill is poorly built directly for Home Depot, so I will buy my next grill from a better company and definitely not from Home Depot. I will from henceforth shop at smaller, community-focused hardware stores offering far better service than Home Depot!

I want to compliment this store and its staff, for being the most friendly, knowledgeable, and service oriented retail store I have ever experienced. When you enter the store, you are greeted sincerely, and made to feel welcome. Every step along the way, someone is asking if they can help, and offering to give assistance. The smiles are courteous, and ask you to come back. This store must be a super place to work, judging from the attitude of the associates. They all seem to feel it is their job/responsibility to make you want to return to the store. Thanks for all that you do!

I bought two recessed lighting fixtures from Home Depot and had them installed by Quinco Electric. One of the lighting fixtures would go out after it had been on for several minutes. It would then turn back on after several more minutes and repeat this pattern. After several attempts to remedy, I had Quinco install a new fixture. I am looking for Home Depot to pay for that service call: $145 for an additional visit by Quinco Electric; gas and time for two additional trips to Home Depot for replacement parts and return of said parts.

I went to Home Depot today to buy my annual stock of grill wipes, "Grate Chef" brand. A good product and I use these little wipes all summer to de-gunk my grill. I didn't see any on display so I asked the clerk, who looked very doubtful and made me repeat what I wanted. Then he shook his head and walked off to ask someone else, commenting that perhaps I was wrong and had not purchased these items at Home Depot before. I left the store and ordered the product online. It will be awhile before I return to Home Depot.

I presume Home Depot is no longer interested in the purchasing power of "non-Hispanic" customers. The entire and only advertisement in the Daily Herald newspaper today, 03/21/10, is a total Spanish printing. This is North America last time I checked. What, you can't include an English printing in the paper in addition to the one for our Spanish friends? I didn't notice that from "Lowe's" or "Menards". Is there a message there? Are you telling us something? Economic or physical damage? Yeah, if we all took our business to Lowe's or Menards, you figure it out.

Stayed home from work for delivery, which was late. When the delivery truck got here, there was one older man with a dolly and a 250lb. vanity to be delivered. I was told it was a threshold delivery, when I asked what's that? They said, it was going to be delivered just inside the door. This guy wanted to leave it on the sidewalk! He said, they do not deliver inside the home! He made a call when he realized that we were not going to accept the vanity, and then he said he could leave it in my yard and come back the next day with someone to move it inside.

Now, going back, why did I have to take a day off when you were willing to come back on a Saturday? We were afraid he was just saying he would return and we would be stuck trying to get this inside ourselves, plus, more rain for Sunday. Then we were told they could come back on Wednesday with another guy and they would put it inside. This is so outrageous for a company of your stature! I am still in disbelief. Then my husband called the customer service, Cindy, from Home Depot, and she reiterated that they do not come inside the home. When he asked how we were expected to get the delivery inside, she said to ask friends and family! I have never heard of such a thing.

This is beyond ridiculous! Had we been told this from the start, we would have never gone this route. We are on a deadline to get this item for our contractor. We also wanted to order more items from [them] (lighting) and are now afraid. And, I now have to take another day off from work to wait once again for you and hope that it all goes well. And, from what I gathered from the delivery man, they plan to "roll" the box up our stairs! Do you think there will be damage? If there is one scratch, we are cancelling and moving on. This is twice in one year while working with [them] that we have waited, for nothing. Please tell me something, anything, this really can't be the way [they] run your business!

Home Depot offers a price match guarantee plus they will beat any retailers price by %10.The catch is it has to be stocked in the store, where Home Depot gets you is they carry very few items in the store pretty much everything needs to be special ordered. Another thing is they offer free delivery and installation Home Depot offers free delivery because knowing full well once the item is delivered, you cannot return it to the store. Their return policy only states that if you return an item they will keep %15 of your money nowhere on their return policy does it say you cannot return an item once it's delivered.

This is my story: I bought a washer from Home depot a few weeks back because of their price match guaranty, as this purchase was being placed the appliance specialist was going on and on about how much better Home Depot was then. Sears and that Home Depot offer free delivery and installation and their extended warranty is so much cheaper then Sears (a whole $39). When I asked about Home Depot return policy, the appliance specialist told me that they will charge a 15% restocking fee as it also states on their return policy paper that came with my receipts.

I make my purchase and leave the store. A week later, the delivery team shows up and installs the washer. I am not happy with the washer takes an hour for one load to finish. I call Home Depot today to ask about their return policy. The first sales associate places me on hold because she has no idea what her stores return policy is. 10 minutes later, an associate from appliances picks up and explains that they will keep 15% of my money (as he put it), then proceeds to tell me that they do not accept returns on appliances that have been installed and used? I then ask him why I was not told this at the time of purchase when I had asked what the return policy was.

Basically, Home Depot offers the free delivery and installation knowing that once the appliance is installed, you will not be able to return it Home Depot is very aware of what they are doing to their in the dark customers. They do not have this return policy anywhere on their receipts or on their purchase agreements. I got scammed by Home Depot. I should have gone to Sears. They have a fair return policy which discloses their entire return policy, not just the part they want you to know! What's funny is that when I was chatting with the delivery team, they also told me I should have bought from Sears! Go Figure! I think Kern county residents should beware this is such a scam I would love to see Consumer Affairs go into Home Depot requesting to see a disclosure paper that is given to their customers after or before purchase. Home Depot is scamming their customers. They do not have their stores return policy anywhere in the store or on any of their purchase agreements. This is fraud.

We bought a solar water heater through home depot in September of 2009. HD contracts out to Delta Mechanics. We bought the solar water heater in part because of the rebate offered by APS (the power company) which is several thousand dollars. All that needed to be done by the Delta representative was finish filling out the form for APS and send in a copy of the invoice. They were also supposed to fill out a permit request for our county.

It is now March and we still have no permit and no rebate from APS because the paperwork has not been sent in. I have made countless calls to Home Depot with no success. Everyday, we are getting more and more upset. Do not buy a solar water heater from Home Depot especially if Delta Mechanics in AZ will be installing it.

The security guards are using racial profiling and they pretended to be cops. When me and my wife were ready to leave, the alarm went off. When I realized that the alarm was going off, out of everyone that was leaving, they only stopped us. They padded me down without any proof. While they pat down, they have said things like "thief" and today, I threatened to call the police. This has happened more than once and I have never stolen a thing. Today 03/01/10, at 8:30am, they stopped me and a Mexican man and violated our rights. You may see it in the surveillance camera. They have to change the racial profiling and fix the alarm system that they have.

Last night, I drove to The Dallas to buy a refrigerator and dishwasher at Home Depot. I was sad to see their clearance area had disappeared. I really should have bought them while I was there last time. I had that inkling also, but I ignored it. Anyway, I found a really good refrigerator in their appliance section that had been discounted $120 because it had a few marks on it. But the only dishwashers they had were two low-end models that didn't have three level washing (I read on the internet that was a must). However, I really liked an Amana they had for about $350. It was also black. I told them I had a contractor lined up to install it, so I needed it in a hurry. She told me she couldn't sell the display model. I told her I drove 35 miles to get a dishwasher and I wanted to buy both large appliances together and have them delivered (I was also going to buy a toilet on sale for just $79 to replace the water hog one I have in the main bathroom - it would pay for itself quite quickly).

I also told her I was buying flooring there and was going to have them install it. I told her to please ask her boss to reconsider. In a few days or week, they could have another display model. She asked and told me the answer was absolutely not. Now, I was getting angry. I could not believe and never in my life have I seen a business resist with such passion a sale. I went up front to talk to whoever was in charge, but he was busy with another customer. He did ask if he could help me, but I knew my problem would take a while and I didn't want to rudely interrupt the other customer's business. So I said I would wait. I waited patiently about 15 minutes. It was then 8:45 and I had to be somewhere else before 9:00. I decided right there and then that Home Depot had lost all my business.

When I got home, I wrote them via their website. But to add insult to injury, their website email service didn't work (they were updating). Today, I redid the email to Home Depot and got a connection failed window. I finally called their corporate customer service 800 number and explained calmly my problem. She was quite nice and told me she would send word to the store manager in The Dallas and he would call me in about half an hour to try to resolve this. I guess I thought that if I could get those appliances bought over the phone, have them delivered and schedule and pay for the measurer to come out, they would still get my business. I also found out my email did go through, even though it said there was no connection. Well, it's about seven hours later and I have received no call. I have stayed home the entire time. I guess Home Depot believes $4000 worth of business is chicken feed and they can take it or leave it. However, it is very important to me.

The store on Avenue U and East 57th street does not know how to treat customers right. They are rude and they do not know where the items are in the store. I was sent to the end of the store where the seasonal items were when I was looking for room dividers. I will not shop there again. It was a waste of time for me. I was not the only person there who felt this way, some other customers were lost there, too.

I live on the property line of Aurora backed up to Home Depot. Even though there are codes that supposedly protect the homeowners, they are ignored, and Aurora pushes the responsibility for proof back on us. There is to be no activity (the homeowners were here first) from 7:00 PM to 7:00 AM. We are constantly awakened by back-up beepers and tractors clearing snow or whatever else from 4:00 AM on.

I have complained to the city of Aurora, complained to management, etc. They wait a period of time and violate my rights again. The beepers are a direct violation of sounds ordinances within Aurora, as well as the silence we should be allowed until the 7:00 AM cutoff time. I have had it. My family and I are awakened and cannot go back to sleep.

On Saturday, February 13, I visited the store and parked in the Home Depot parking lot. The store has an issue with a very large number of workers on the sidewalks looking for a day labor job. The workers travel onto the parking lot, hanging around cars and asking people if they need help. On this day, as I was getting into my car from shopping, I saw in the side rear-view mirror an individual pushing one of Home Depot's large metal carts. I waited but didn't see him again.

So I started to back out and hit the cart that I found that the day laborer had put behind my car. I look in the mirror, and the laborer ran up and removed the cart from my path and took off. I pulled forward and proceeded to get out and inspect my car and found that my bumper and rear tailgate were scratched. I turned to confront the worker, and he was running off across the parking lot.

I received a call on Monday, the 15th, from Billy in the insurance office. He asked that I explain what happened. I did.

I was advised by him that my word was not good enough and that they are denying my claim due to the fact that they do not believe me that a day laborer had done this. I told him I was there and watched the man ran away. He then proceeded to tell me that Home Depot's parking lots are public property and that you take all risk when you enter. I then asked him that if a woman was pushing a cart of merchandise from the store and a day laborer approached her and offered to unload her cart into her trunk and he dropped something on her foot, does Home Depot take any responsibility for this? He said no and that she's at fault for letting him help her.

Home Depot has the issue of day laborers at many of their stores across the US. This position of "No Responsibility" for laborers who approach people in their parking lot needs addressing. To support that this is an issue is the fact that the store in question today advised me that they have hired security guards to monitor the parking lot for the day laborers coming onto their property.

Home Depot should be responsible for signage that is large in print and posted highly visible in multiple sights for all to read stating their position. Women and children are not safe in their parking lots with these people around. The day laborers are there, because Home Depot created a job source for them. Therefore, they should shoulder the responsibility for monitoring their habits in seeking work at Home Depot.

Do not hire Home Depot for special orders. My complaint is we ordered for a garage door opener. 6 days later, I am still waiting on the installers. I am also waiting on the Store manager to call me back. The store rep Mark messed up my order with our zip code and still have not gotten my garage door opener and installed.

"You Can't Get Any Better" In 2008, my wife and I decided that it was time to upgrade our mower. The Yard Machine we have is a great mower but after six years, we thought it was time to retire it. My grandfather believed that Cub Cadet was the crown jewel of lawn mowers. With that in mind, we went to Home Depot in Scottsbluff, NE.

We found two that we were interested in, so we went to the customer service center to ask for help. The lady behind the counter acted very reluctant to call someone to the front, but she did and the lady that answered the call was obviously there just to put in her time. Every question was met with a response of, "I don't know it's not my department." We asked to see the owner's manual and after eighteen minutes of her looking over the machine, she went inside, came back out and said there wasn't one for that mower, but they could order one and it would be here in about a week.

We purchased the mower at a cost of $1,800.00 and proudly took it home. It is a Cub Cadet LT 1050 with a 50" deck it now has 8.4 hours on it. We had to go online to get an owner's manual on it due to Home Depot's weekly excuse of, "It didn't come in."

Cub Cadet is represented by those who sell their product "Experience the Difference" (taken from Cub Cadet's home page) yes, difference is right Home Depot is ran like a circus, where the clowns are there just to satisfy the feeling of being alone in a big tent.

"You can't get any better" (also taken from mission statement on Cub Cadet's home page) at 8.4 hours the pulley in the middle of the deck, pulled through the deck. Thus, rendering the mower useless! I would definitely say I got the full Cub Cadet experience. "You can't get any better," "Its equipment that's faster and tougher and stronger" by whose standards? "Experience the difference," I guess they mean in the way other retailers sell products. "Experience high performance," that must mean either, the first hour of running it or in the price. "Experience quality," they must be referring to the mower a person retires. (All things in quote are taken from Cub Cadet's home page mission statement.)

It is my opinion that if you are looking for quality, service support and a name you can trust, shop somewhere else, and most of all shop for a different brand other then Cub Cadet. This brand and store in my opinion is a definite buyer-beware.

The rude employee refused to assist with the location of a product. After answering the telephone, he hangs up on the customer. This happened more than once on the same day on 3 calls made to the store. One reason given for not assisting is that they were remodeling the store.

I was shopping. I asked her for some help with some plants. She got really nasty because she wanted a break. She said some real nasty words to me. She is supposed to be there to help customers, not be smart and make people not want to shop there.

I went to this particular location on January 16/10 for the first time, (our regular store did not have the item that we were looking for). I found the item (table saw) and the sign said $109.00 ( same as online price ). I went through check out, the item scanned for $129.00. After waiting 5 - 10 minutes to have someone come to verify the price, it was changed. When I asked about the scanning code of practice that is posted at the register, the cashier asked "I'm giving you $20.00 off, what more do you want?"

After another cashier came over and the 2 of them reading through their material, not seeing how I was correct on the matter, I asked to speak to the manager on duty. That is when "Bob" came up. He also was unaware of the proper procedure on the scanning code of practice. I asked to speak to his manager. He indicated that Mike was his manager and that he would call him. After a few minutes, he got off the phone with Mike, who would not come to the front of the store to speak to me. I was basically told that "there are four of us here, and we are not reading the same thing as you." I felt very insulted due to the fact there were other customers around and I took that to mean that I do not know how to read.

Well as it turns out, I do. I did put in a complaint with the Retail Council of Canada for this store not complying to the scanning code, and also with Head Office. When I called head office, I was told the store mgr would contact me within 24 hours (it took 48) and only once I received a call from the Retail Council, and a follow up call from head office with 72 hours ( it took 1 week ). I was eventually offered a $25 gift card (which I feel is a slap in the face for how I was humiliated and treated at that particular store and still have to go back to it to get my $10 back that the store mgr said he would drop off to my work, because I really did not want to ever go back to that location ever again.) In all fairness to the mgr David, he did call and leave a message to try to set up another time that he could drop it off.

I am a hard working individual (retail) not overpaid, but have spent a large amount of money at Home Depot (approx $800 that particular day). This experience has left a very sour taste for me. The only damage that I have really suffered is the humiliation of being spoken to in the manner that I was in front of other customers. And also, to have to go there yet again to get what is rightfully mine ($10). My husband has told me to forget about it, but I say no way (that was almost an hour's wage). Home Depot makes a lot more money than I do.

This is a follow up to a complaint that was posted the week of January 19 regarding a negative experience I had in purchasing an item at Home Depot, which resulted in a cancellation. In response to my situation, I wrote a letter to senior management and I am very pleased to report that I not only received a response, but a personal phone call. Additionally, they are working with me to ensure I get the item that I purchased. I cannot be happier with the end result. This shows that companies do listen to the voices of their customers.

I had been a regular shopper at Home Depot before this happened, and now have to say because of this response, I am a shopper for life. You cannot ignore the needs of customers. The response to my complaint is proof to me that management does listen. I hope that others can find similar situations when they take the time to make their views known.

I spoke with this "manager". He was rude and didn't really seem to understand anything about my missed order. The associate that helped me admitted there was an error and the "manager" still refused to help me. Are these really the people hired by Home Depot to give customer service? Maybe Home Depot needs to rethink who their "managers" are and if they can use the brains that they might have.

I purchased a washer from Home Depot and RAS Delivery Services. The technician broke a water pipe while attempting to install, causing water damage to my home. The technician admitted fault, called supervisor, who said they would pay for damages and now their insurance company, Secura, is denying the claim because they have determined there is no evidence to support their insured was negligent in their actions when he admitted he did it and it was very obvious that we didn't have a busted line before he arrived but did when he left.

I went to Home Depot and picked up samples of one kind of countertop material when a man in that department showed me the samples and said I could get a free estimate on a new countertop. I filled the application and within a day, received a phone call for an appointment for refacing my cabinets. I said that was not what I was interested in, that I wanted new kitchen countertops. They said it would be both and I said I really wanted the countertop estimate and information, but okay.

The guy showed up on time for the appointment with only the refacing material and proceeded to give me a really hard sell on his products. Then gave me choice of what I would like. I said I just wanted an estimate on the countertops, which he had no samples of. I said I was just beginning to get some information and would be getting estimates from other places. He was demaning to Sears and to the individual contractors saying only Home Depot was the best. As a result, I didn't get my questions answered and was astounded at these kind of tactics. This inappropriate business practice makes me want to never set foot in Home Depot again. Lowe's and Kohl's, here I come.

On 11/04/09 I purchased Sheds USA Cedar Classic from Home Depot (promotion, 6 months). Shed installed with dozens, maybe hundreds, of open knot holes (looked like a shooting gallery). It had to have been very old dried out wood. Loft poorly installed. I called Home Depot and Sheds USA. Rep from Sheds USA came to inspect problem and said it was worst he had ever seen. He told the Home Depot rep this on my phone with me standing there. He said the company would probably have to replace all sides. Sheds USA called me next morning telling me the report was that it was nothing more than average. Lies. Home Depot calls them, gets a new date for correction of January 11 (today), 2 months after sale. No one calls. I call Home Depot, they call Sheds USA. Sheds USA calls me and now tells me some one will be here on January 20th. Said it was misunderstanding!

I have no faith in either Home Depot or Sheds USA and will never buy from Home Depot again. We wanted to move storage from a shed co. to the new shed in November to save storage costs. It will be several months now due to it being winter, to stain, insulate, etc., before moving storage to shed. Many hundreds of dollars cost to us due to Sheds USA, and Home Depot should have sent their rep here to personally see the shed since I had paid them for the shed.

I paid over $500.00 extra for loft, screens and vents. Loft is a laugh, just a sheet of pressed wood on 2 x 4's. Poorly installed, one side with a large space, the other flush. Now I shop at Lowe's, Poughkeepsie. The stress of the telephone calls, the lies of Sheds USA, the put off in dates, spoiled my Thanksgiving. Frustration from feeling vulnerable in this type of marketing. The total cost was $3200.00 for a shed that looks like a shooting gallery. That is not a small amount of money, especially in today's economy. We have to continue paying for storage now for several months, of $137.00 mo., until Spring when we can insulate, stain, etc., and finish the shed. We had hoped to have done this in November when shed was delivered as it was still seasonable weather. Very, very upsetting. Disillusioned with these companies. I will not do business with Home Depot ever again.

I am sending this response along with my many previous attempts to fix this issue to Home Depot Corp. Again, what I want: I want my account audited for the last six months and the policy they stated enforced! If it was abided by [their] company, I wouldn't have a revolving balance along with a promotion that doesn't expire for six months nearly paid off! Please explain why I have such a large revolving balance and two promotions not expiring for some time either already paid off or nearly paid off?

Notice: CitiBank is in violation of the Home Depot Promotional Agreements! I have made numerous requests that have been answered but with the problem not being addressed. I have sent the below to Home Depot corporate offices, not the consumer credit offices but Home Depot Corporate Offices. I am demanding an audit of my account and the corrections listed below made.

Their company is not abiding by the promotion agreement as you advertised. In the past few months I have made a large payment on my Home Depot credit card and then called to ensure that the payment was first applied to my revolving balance and the remaining amount be applied to the next promotion to expire. One of the representatives applied all the money to promotions not expiring for over a year and shifted all the money into the revolving balance. I have contacted Home Depot credit in writing several times with a positive response but their actions are the same, money applied to promotional balances not expiring for months and money shifted to the current interest bearing revolving balance. Again, applying payments to promotions not expiring for months and shifting the money to the interest bearing revolving balance.

I have spent over $40,000 in Home Depot over the past three years. If this is not resolved and the money unfairly taken from me in the form of unwarranted interest not returned, I want my account closed. What I want: 1. That my Home Depot account be audited and all payments be applied first to the revolving balance present at the time of the statement, except for those times I requested that a specific amount go toward the next expiring promotion balance, which was every expiring promotion; 2. If CitiBank is unwilling to do the right thing in accordance with our promotion agreements, I want my account closed and I will default on any remaining balance until the interest stolen from me over the past five months is returned.

Tried to take the humidifier back to Home Depot and they had no idea what I was talking about, this recall was not in their system. Took the unit to Home Depot and had to bring it back home and will have to take it back, again!

I purchased an electric range from Home Depot in November, 2009. When the stove was delivered, I was told they were unable to install it due to the wrong type of wire from my old stove. I was told they weren't able to haul away my old stove and leave the new one while I had the wiring changed. I was told to refuse delivery and re-order the stove when had the proper wiring.

I went to the store on "cyber Monday" (Nov 28th) and took advantage of a deal on a slightly better stove which was on sale. Because I still hadn't received my money back from the first stove (which I paid cash for, the store gave me a store credit for the amount (gift card) allowing me to purchase the second stove. Yesterday (Dec 8th) I received a call from customer service telling me the second stove I ordered was not in stock. My options were to wait for the manufacture to make more, (which was an undisclosed amount of time) cancel the order or to choose a comparable model. I was told I would be allowed to upgrade a small amount for the inconvenience.

I spent 30 minutes on hold before a reached rep Shayla. Shayla assisted in finding a stove that was convection (an upgrade for us). I was told we would get 100$ off any stove we chose. At checkout time we had to pay 28$. A look at the receipt shows we were given a 72$ discount. I didn't have the energy to wait on hold again so I figured 28$ was worth being done and over with this ordeal. This morning, I downloaded the new stove's user manual in order to see how it works and familiarize myself with the features. I was surprised to see it was not a convection oven.

I called customer service (30 min hold) and spoke with a rep and explained the situation. She placed me on hold in order to contact a manager. The call was dropped, or I was hung up on. I called back (35 min hold) and spoke with another rep. After explaining my situation I was told I can cancel my order and receive my money back within 48-72 hours. I was told that since the store gave us store-credit/gift card when we ordered the second stove, that I could only get my money back via a gift card. I asked to speak to a manager, to whom I was transferred. I explained that the store changed my cash payment for the original stove to a gift card so I could order the second stove.

I explained that I no longer wished to purchase the stove from Home Depot and that a gift card would be pointless. I explained that I gave Home Depot paper money and I would like paper money back or at least a credit to my debit card. During my explanation, I heard the all too familiar 'click' from the other end of the line and found myself hung up on again. This time by a manager. I wish I had her name. So now I have no stove ordered and no idea where my refund is and how it's coming. Off to the store to try again there- I feel bad for the customer service at the store because they are nice everyday people that now have to deal with frustrated customers like me. I will probably never do business at HD again.

yesterday 11/08 i purchased 6 kitchen cabinets.was told they would not fit in my mini-van.said they would pull & make ready for pick-up later in day or this morning.went back this morning with daughter & her mini-van also. items were not ready,had not been pulled, had to wait 1/2 hour for someone to be found to pull them, then had to wait for someone to load. they DID fit into only one of our vans. I believe the message here is called PASS THE BUCK-I DONT WANT TO PULL ALL THESE CABINETS & LOAD THEM. WHEN THE CUSTOMER COMES IN TO PICK THEM UP, SOMEONE ELSE CAN HANDLE IT. i have spent a lot of money @ Home Depot in the past few weeks @ have more purchases to make, but i WILL BE SHOPPING around for another home store. what just happened is not good customer service. I HOPE THIS COMMENT IS READ.

I ordered an electric fireplace from Home Depot's website and received the item completely damaged; chunks were missing from the edges and the item was scratched everywhere. I immediately called the customer care line and was left more upset. The employee told me that I could ship the item back and receive my refund within 5-7 business days of them receiving it, and in order to receive a new item, I would have to purchase another one, but that I couldn't because they are out of stock. So here I am, left with a damaged item, no chance of receiving a new item, and no help from Home Depot.

Customer service is essentially non existent at Eastlake Parkway location. On my last visit to Home Depot (12-5-09 at about 7:30PM) I entered the store, I said, "Hi" to the "greeter" and she looked at me like I did something wrong and said, "MmmHmm." I looked for an item (a $150 drill) in the same area for about 30 minutes with my wife. There were no employees in sight to help us. When I finally found an employee, he saw me looking for him and quickly walked in the other direction as if he were busy.

I was going to buy a few other items since I could not find what I was looking for but since no one wanted to help, I gave up and left. When I left, there was another female employee at the door talking with the "greeter" I said "hi" to when I came in. The female looked away from my wife and I and did not say anything as we left. She was obviously avoiding us. Apparently the employees that nigh all wanted to be somewhere else on a Saturday. If that's the case, they should seek different careers.

When I went to complain to the website, it was not possible sue to problems with their website, which is why I am now using this one.

I really feel like I was taken advantage of. I am not very happy with Home Depot at this point. We have shopped and bought alot of stuff from [Home Depot] ( fridge, washer, dryer, doors, windows and more) and I am not sure if we will go there again.

One time I was given an 800 number and called. Was told I had to have a receipt. Another time I went to the store and wanted to exchange. At that time they offered me 2.60 for one bulb. Said they came in pair of 2 and would not honor the other. No doubt, I won't be shopping at Home Depot anymore. Bought a dryer from them about 2 years ago. No more from them.

I perchased an axe handle that was clearly marked as 13.97 on the shelf. It came in a two pack that was clearly impossible to seperate without a cutter. The checkout read it as two items and had to summon someone from the back to divide them. At the very least this was deceptive. It is also likely a violation on Conn. state law regarding price labeling. When I questioned the issue I was told that a mistake was made but no recompense was offered. I would hate to think that the state consumer affairs dept. is required to sort this out!! Perhaps some training is in order for your reps., particularly the upper level employees.

Purchased Makita Saw Model DPC7321HD on 1-16-09. Home Depot Employee filled saw with oil and gas and started saw. Employee made statement that he uses less oil than it calls for because it will run better. I was working at Quantico Marine Base and I used the saw one time. When I went to start it again it would not start. I live in Abingdon Virginia which is approx. 6 hours from that Home Depot. I took the saw to the Home Depot in my area, Bristol Virginia, and they sent it off for repair to see what was wrong. They responded tha t the motor was burnt because it was ran with insufficant amout of oil. Altaquip who had it for repair called and told me it would cost around 650.00 to repair the saw, which I paid $891.44 for. I had them return it and I tool it back to the Stafford Home Depot where I bought it.

After lots of managers and bull crap they sent it for repair at their cost and when it was done they had it shipped to me directly. When I received the saw I filled it with gas and oil and the gas poured out of the tank. I then took it back to Stafford Home Depot when I was working up there again and took it in the store and showed them the problem and the fact that it still would not run. This was on 10-4-09. Today Home Depot called and stated that the saw is back from repair and that they took it to their in house shop and it works fine so I asked them to ship it to me because I am not going to be up that way anymore and they refused. 11-9-09

My husband just went and bought a back door for our house at Home Depot. He couldn't get any assistance with moving it to his van. We are in the middle of remodeling our home. We won't be shopping at Home Depot again. We'll go to Lowes where we'll get assistance.

I loaded a cart up with about $200 worth of various material at the HD on rt.450 and went to check out.Because of the very heavy varity of material I could not do self check out.The lady at check was having trouble and could not get things rolling.She got no help,while many HD employees were just standing around.I waited 15 minutes but no help came,the line behind was getting long .I left the line and went to the check out at the lumber dept.but the line was backed up.I waited another 10 minutes but the check out man was stuck,no help came.I went back to the first line but it had not moved.I then left my cart and exited the store.The time of the day was approximately 10 am.I am not a complainer most of the time but this ****** me off. Other people were ****** too.

We got 4 sets of the commercial electric lighting for our gargage. It was the Energy Saving Shop lights. We havent even had about 8 months first time the bulbs would blow then we took then all down and return them got 4 more. Put them up, same thing happen. Kept blowing out even got extra boxs of bulbs same thing took back again by now we hate these lights. It was like theres a short in them or somethin I dont know. They are the worst lights that I have got. Right no we have no lights that are working so thats why Im writing. All I want is the money we spent on the lights they were 16.95 each and I got 4 light fixtures and cant use any of them the extra bulbs were like 11.95 I just need lights for my gargage. Thank you.

I had lived in Cape Cod, MA in the last 2 years and just recently moved back to my home town in PA. I had moved from Cape Cod and a LOT of the reason was because the Customer Service in the HYANNIS store Home Depot was TERRIBLE. I have Asperger's Syndrome, but I have many abilities and one of them was fixing things and building furniture. I was brand new to the area. At first, one of the cashiers was very friendly to me, but was inappropriate, he wanted to take a picture of me to have in his cell-phone which I thought was rather odd. But I was very lonely up there and wanted to have friends.

To make a long story short, I found out that he had been laughing at me behind my back to ALL the cashiers and the store managers in that store. So when I was in the store, you could tell by the looks on their faces. I tried so hard to make friends which was MY mistake, because these people weren't really my friends AT ALL. I made this one cashier (Derick E) some jewelry, I also design and create jewelry in silver and gold. I made this guy 2 rather valuable pieces of jewelry, and he never appreciated them. He started making fun of me and he became rather NASTY towards me and I don't to this day understand why.

But one day, October 3, 2008, I was returning some items at the store and he happened to be working there at the returns booth. He WOULDN'T TAKE MY RETURN. HE JUST STOOD THERE, LOOKED INTO SPACE, and the store manager (Ryan S) JOKED DERICK ABOUT IT. It was disgusting behavior. It doesn't matter if you dislike someone or not, NO ONE deserves to be treated the way I was treated! I WAS DISCRIMINATED AGAINST, I WAS OSTRACIZED BY THE EMPLOYEES THERE! This store ought to be SUED for that behavior! The 2 individuals who I have named should have been FIRED. They have NOT! They should have been held accountable. I tried complaining to Home Depot and they had done NOTHING. They STILL WORK THERE. And NOW, the new district manager is IGNORING me and not taking my calls. The people in Cape Cod, in the HYANNIS HOME DEPOT are a DISGRACE. THEY'RE LESS THAN NOT FRIENDLY, LESS THAN HELPFUL, AND THEY'RE UNDEREDUCATED!

In 7/2005, I paid $50 to have a Home Depot Specialist to come to my home to measure for Plantation shutters to match existing ones, and order. They were to be installed 9/2005.

In 10/2005 I called to ask where my shutters were. Shortly after a gentlemen came to my home to install them; he went in the room to assess where they needed to be installed and explained that the specialist sent to my home was always making mistakes and he had ordered the wrong ones! He spent at least 15 minutes on his phone to reorder all and assured me that I would have my shutters for Christmas. I asked for a receipt ( MY ONLY MISTAKE!)he explained that Home Depot would stand behind all for their customers! What a joke.

In 1/2006 I called to ask where my shutters were. I was told that I had refused my shutters in October and that they had no intentions on redoing the order and never had! It was the beginning of a 3 year helacious nightmare! I have tried to speak with the manager, who insists that I refused my shutters! I have asked through the last 3.5 years to just be able to SEE my shutters to no avail.

Now 4 years later I still have no money or shutters: a Carla from there home office conveys they are negotiating a deal for me. There is no deal they took $1100 of my money for a product over 4 years ago. I want my money back with interest! I cannot believe that this company continues to get away with such unprofessionalism.

We purchased a washer and dryer (top loading). The store refused to watch match the low price guarantee completely. When we go home we realized that the store had completely avoided discussing the 'beat all competitor prices by 10% advertised promise' even though we had specifically asked. We are out about $200.

In the past month I have done over $900 of business with Home Depot. I would think customer satisfaction should be high on your list which I am not. Please contact me ASAP and let me know how I can get the credit that I deserve. Thank you in advance for your help in this matter. I was overcharged.

For some time the Home Depot stores in my area could not process my checks from Wachovia Bank. The information had to be put in manually. I could still buy my material. A couple of weeks ago Home depot selected a new check verification system and will no longer input check data manually. My checks have been verified by the bank and Home Depot has the only system that can't read the checks. Other customers with Wachovia checks have had the same problem.

I can no longer buy my material for rental houses from Home Depot until they fix their system to accept Wachovia checks for material. Home depot is 6 miles away and Lowes is 26 miles. It now takes me more time and money to do my maintenance.

This was my second "run-in" with this Home depot employee, "Alfonso". I spend about $30,000 a year in HD. Often, I have their paint dept mix paint to match the color that I need as per my sample. The paint "professional" that worked with Alfonso attempted to mix my paint for me after he had "shot" my sample on his computer match machine. Alfonso was on his break at the time. The paint he mixed didn't even come close to matching. This employeee said that I would have to wait for Alfonso because he was the "real professional".

I offered up, "So you don't know how to use the paint machine?" "No", he replied. "I just started working here." Nice, I waited for 30 minutes for his help. I waited another 30 minutes for Alfonso to come off his break. When Alfonso came to the counter he promptly said that he couldn't match my sample because it was painted wrong. My exact words were "Bull[expletive], the gal that works in the morning wouldn't hesitate to mix this for me." Alfonso called his manager over via telephone. He told his manager that I was cursing at him. I explained to the manager what I had said and that I had a similar run-in with Alfonso on a previous paint matching trip to this store and Alfonso told be the same thing back then, that he couldn't help me.

This Homedepot is in a predominantly Hispanic neighborhood and is staffed with about 90% Hispanic employees. The customer make-up is about 50% Hispanic and 50% "other". After talking to the manager and explaining how to match the paint properly, Alfonso's assistant gave it another try. Following my instruction, we got a good match. All the while, Alfonso cheerfully helped all customers Hispanic. I think he doesn't like white people. Or perhaps he just doesn't like anyone to call BS on his lazy yet controlling sales practices.

I lost about an hour unneccessarily with Home depot over this. Times that by about 4 times a month that I deal with Homedepot incompetance ( I'm in their stores almost daily) in other ways such as stocking their empty bins with a hodgepodge of junk when they are back ordered on parts to make them look stocked, causing me the grab the wrong parts in my haste, and getting back to the job with the wrong parts, to waiting for along time while a Home depot employee looks for stock that doesn't exist, for me. And then there is their return policy that allows them to put returned items back on the shelf without completely going through the box or checking out the proper operation of the merchandise that was returned causing me to have to return it yet again.

My girlfriend went to the store on July 22nd to arrange for the replacement sink. No one at the store could locate an associate in kitchens or bath to assist her. She stayed for a half hour while they tried to do so. She left and attempted to call from home. Three calls placed. 2 of them she was hung up on. The 3rd call directly to the extension just rang off the hook.

Two hours into the conversation and there has been no call back.

On September 2004 I purchased a Trane central air system for my home with a 10 year warranty against defects. Home Depot sub contracted the installation to Baldwin Heating Supply out of Woburn MA. Soon after the installation the subcontractor went out of business and the warranty was transferred to another sub contractor for warranty work. The new contractor wanted to charge me 100.00 just to look at it since they didnt instal the system. When I called Home Depot after 4 hours on the phone and being transfered from c/s to another c/s they told me to call Berry Mechanical who is a Trane dealer and they would fix the system.

Berry Mechanical told me the install was done incorrect and needs to be fixed and additional work needs to be done in order for the system to run correctly. They in turn charged me 272.00 (invoice 18881) again because they did not install the system. When I called Home Depot (Mr. Todd T) he told me they were going to take care of my problems. As of 7-15 I have called several times with no return calls and e-mails that have gone unanswered. All I want is to be refunded the $272.00 and to have the system reinstalled correctly at Home depot's expense since I already paid for the cantral air system that was installed incorrectly.

I tried five times to give the persons name; Dan G., and each time he became more annoyed with me. I tried to speak slowly, this annoyed him, I tried to speak louder; I was told I was raising my voice. When he finally said I need to learn who I am wishing to speak to and call back, I shouted Dan. Not Don, Jan, or Sam, or Cam; you twit. He told me to go to hell and hung up.

I would just like to point out how rude I find HOME DEPOT, and the lack of care this store showed me.

On june 23. 2009 at about 9:30pm i walked into home depot store looking to purchase an air filter and to browse around, as i proceeded through the store i stopped in the bath dept.saying i can find something here also for the bathroom, there was a white employee who saw me looking around for several minutes didn't ask once did i need some help, but as soon as this white couple walks in the same department he immediately approached them and asked them do you all need some help and he showed them where to find the product he looked at me and walked toward another ailse and i said to myself wow! this can't be happening not in 2009 no way.

So i said let me continue to walk around and see how this experience will continue to get,Again as i proceded toward the lumber area to look at some plywood there was another white employee saw me looking around for several minutes and i even stood approximately five or six feet away from him he never once said excuse me sir may i help you or has anyone helped you. Even though he was with a white customer helping her out at the time, he saw me standing there and turned his back and continued talking to her as if i wasn't standing there and once he loaded her cart he proceded toward the entrance way and never said once may i help you. Now in any business the employee is always supposed to ask the other customer has anyone helped you or i be with you after i take care of this customer. It was humiliating and embarassing to be subjective to this type racism in 2009.

I am a disabled/retired veteran and
was not given a 10% discount as I had just received from the Home Depot 135th and Antioch in Overland Park, KS. I was told by the assistant store manager that it was not Home Depot's
policy to do so. He argued with me and
made me extremely upset. I told him I have PTSD. He blew me off and treated

me poorly.

I only went to either Home Depot as there was not a Lowes nearby.

I will never go to Home Depot again.

I spent $137 dollars usiing an AMEX card valued at $100 and the balance in cash

They are CONSTANTLY calling me; it's harrassment! To make it worse: I answer the phone and it's a recording asking me to hold on.

Purchased Aprox. 15-24 N:Vision bulbs from Home Depot. The bulbs advertise a 7 year warranty on this product. Around one year time has passed and multiple bulbs die within a 2 week period. One almost caught on fire and a terrible burning smell. I put in a warranty email request. One month goes by without even a verification that they have received my email. So I called them. They advised that they receive hundreds of warranty claims and can take about a month to get back to a customer.

My opinion, There bulbs cant last seven years, there receiving hundreds of warranty emails a day on their defective products, they changed their policy to create a loop hole on not warranting the majority of there product. They use their line to go back to home depot while they cant help. All of the date codes are on every bulb. I have tried everything to get this replaced. They are trying to scam the American people amongst there week defective products. Thank god my house did not burn down. I still have all the defective bulbs on my desk. Buyer Beware.

I needed a moen faucet for our shower so off I went to Home Depot, upon arriving I headed right to the plumbing area, I could not find any associates to help so I walked over to the paint department and asked them to page someone to the plumbing department, they did that, after 10 minutes I asked them to page an associate again. Another 10 minutes pasted so I went looking for help I found an associate but he could not help since he did not know where I could find the item that I needed. I told him that if he knew where the plumbing associate was and he said, "Probably at lunch, everyone went to lunch and only he and another person were avaiable".

I gave up and headed to LEOWS where as soon as I walked in someone asked me if they could direct me to an area, I said, "Please direct me to plumbing" they did. In the plumbing area I found a person that was knowledgeable and very helpful. He found the tool I need to remove my old shower stem, found the correct stem for my Moen faucet and asked if I needed anything else? I said, please direct me to your manager so I can tell that person what a pleasure it was to shop here. I found the manager told him about my Home Depot experience and how his staff was so superior in comparison. He stated that with the type to service that Home Depot provides he see them closing that store in one year due to poor sales. You need to address the manager at Home Depot here in Homestead, Florida, it's a real shame that a store like Home Depot would close for poor leadership.

I was asking Home Depot Employee about wood I needed for a project. Before I got my answer the phone rang and I was told wait just a minute while he gets this call. I was in the middle of my conversation with this individual and to be rudely put on the back burner for a phone call, I walked out of the store and going to take my business else ware.

Consequences: Home Depot lost approx $1,000.00 business and future business. In hard economic times you would think they would want the cash on hand other than taking the chance of someone only making an inquire.

At check out the clerk had difficulty having it scan so he called pluming department and then made another call and received the item number as it rang up it became ten dollars more, he asked me if this was correct and I told him No!

When back at the item I saw I was indeed correct when a women employee approached me and said she was also going to check on the price. She removed the item from the shelf and noted it was marked with the wrong price. When I questioned her she asked for assistance from a male employee. He also stated that it was missed marked.

The women employee then stated to her coworker that because it was marked with the one price should we sell it as marked. She was told that he couldnt because some times people move items. So I asked him if people could just come into the store and stock the shelves and really had access to the sales stickers.

Point: In having thirty six years in Law Enforcement, the last sixteen as a Forensic Scientist and conducting many interviews with people of varying degrees of criminality I know when someone is giving me a line.

The very idea that anyone would believe this story was all it took to push me to your compactors store. I might also advise you not only did I find the item on three separate shelves they were all marked properly AND six dollars cheaper.

Thank you in advance for your time.

On 1/31/09 at approx 2.23 pm I purchased a few home repair items from our local Home Depot. I paid the bill with an American express credit card. After receiving my credit card back I put it in my wallet ,then left my wallet on the check out counter. I took my purchases to my car ,oped my car door @ checked for my wallet which is a habit Ive developed before driving. My wallet was missing .I went directly back to the check out counter.From leaving the first time from the check out counter to discovering that my wallet was missing and returning was in all, less than three minutes .

On returning to the check out counter my wallet was not there. I asked the clerk who waited on me if any one had turned in a wallet.There was very quick no assure ,she quickly turned to avoid any further contact.It seemed strange.I went back to my car @ immediately called my wife to have her cancel my credit cards,at which point she immediately called the home depot to ask if a wallet had been turned in. My wallet had been turned in .She went to pick it up. when I got it back I checked the contents. All my credit card ,drivers license and other pertinent info was in tact . The money I had Approx 160 dollars was missing ,a five dollar bill was left.I should be ,.and am grateful that may wallet was returned at all.But I would have been a lot more grateful if when the wallet was see, and be returned to me intact and my money not stolen.

As the time passed being only a couple of minutes before I returned to retrieve the wallet ,And the time to turn it in was only a few more minutes I have my suspicions as to who removed my money. If you maintain camera surveillance over your check out counter you can either confirm or repute my suspicions. Either way I am going to be very reluctant to shop at any home depot again and will probably do my trading at the local Ace hard ware store or the local privately owned hard ware store in our area were I know no one will steal from me.

These two men are good for your business, mainly because they are fine human beings. They followed us to our car to be sure they were loaded properly.

Took time to go out of my way to get a sidewalk ice scraper at a home depot. However it turns out they were sold out weeks ago, and never ordered more. This resulted in me driving 85 blocks north to a Rona to get a sidewalk ice scraper.

My wife and I are doing some remolding and we both were wanting one of the ceiling fans with the big leaf pedals. The one we wanted was a little out of our price range, at the time so we decided to wait. With out telling my wife I decided to sell one of my old shot guns to free up a little cash, so I could suprise her with the new ceiling fan when she returned from out of town. The price of the fan was 249.00 plus tax, which I honestly felt was a fair price to pay for such a nice add on to the living room. I not knowing how to hang the fixture hired a neighbor who does home improvements for a living for the task.

After he removed the old fan and instaled the new one, it did not work. After he tried and tried for over two hours to figure out wat was wrong with the fan he discovered that the fan it self was the problem. With the store closed and my wife soon to be home I asked him if he would consider fixing the fan if posible he did find that what he called the comon wire built in to the fan was not at all hooked up to the moter. it was a simple repair he declaired and we were then able to fix the problem. I was very unhappy that my wife returned home to find us with the house a mess, and us still working. It really turned a nice suprise in to a night mare both timly and emotionaly. I am hoping that you will send this complaint to your quality control so that this can be prevented in the future. Thank you for taking time to hear of my experance, I hope it makes a diferance.

I went into this store to purchase chimes in the garden department in which there was no one in this particular department to assist me. I encountered this supervisor name naja, so when I walked directly to her for assistance she was very rude and very loud with me, made a scene, that is after she brushed pass me and I had to say to her excuse me I need help she goes what is it, what is it mam and I say to her why are you so rude despite the fact I am a city employee and deal with the public myself on a daily basis. This woman is not fit to be a supervisor there and to make scene in a store with a supervisor tag on your shirt is not good. I hope that someone can speak to her and go over her policy and procedures once again with her.

The Home Depot Store in Scottsboro, Alabama has to have undoubtedly the worst in store phone system in all retail department stores in Northeast Alabama. They have a department directory which hardly ever works, and when you do finally get an associate on line you can not hear them due to the poor in store phone quality. More times than one over the last several months I have contacted the operator "0" to connect me with a department. Then the sales associate I need to talk with on my issue may be with another customer and I request to hold. Guess what customer service or some other department associate will pick up and I go through the deal again why I am on hold; I may get transferred back to the orginal department or I could get transferred to another department I have no interest in, or worse get lost and have to call back again!!

Phone communication is a vital link for customers who want to talk with a real person when they have a problem and I personnaly think Home Depot could have a better phone system installed in this store than they presently have. They have a total line of good products, good instore customer service, good sales associates, good warranty services, and fair pricing. BUT their phone system is a killer and I know it is costing them some business lost to other retail stores in the area like Sears, Lowe's, and Walmart. I got my aggravation button mashed again this morning about this matter so I am sharing it thorough this complaint system. I will see what comes from this detail complaint or see if this online complaint system is as sorry as the phone system in this store. Smile have a good day, you can do it, Home Depot can help!!

People generally prefer Home Depot to Lowe's because of the wonderful customer service Home Depot instills in it's employees. Unfortunately, in this situation, Home Depot has failed it's reputation.

I did call the store this morning and speak with the Operations Manager, Lee. He was very apologetic and understanding of my frustration. He explained to me that no matter the time the register is closed, they still have the ability to open it. He told me he would speak with the man that refused to open his register to rent me the carpet cleaner and if there is anything else he can do to make it right to please let him know. He also offered if I need to rent anything in the future to notify him and he will do it for free. This is more like the level of customer service I and others expect from Home Depot.

I am in a customer services oriented business and have learned over the years that it's not the good experiences clients remember, it's the bad ones.

I was there today. Looking for boxes. When I asked the girl where they were, she said they didn't have them. I asked her partner, and she then understood. Wow. she was also chewing gum when she was talking to them. Horrible. When i took a few seconds to get my money and hand it to her, she gave me a nasty look. Geez, Maybe I didn't wanna use my card. Oh, and she didn't say anything afterward either, just that MAD, UGLY look.

I was at Home Depot store in Flushin, NY in the morning of December 15, 2008. I went to returning desk, to return a box of welding material, electrodes cost of around $40. I am renovating my house for the last year, and may have spent thousand of $ at HD, also visiting the store quite often.

One of the managers approached (I dont recall his name, Indian looking guy) and without hesitation he refused to accept the item without receipt. I was very surprised with his decision without giving it a second thought. I remember when he was coming toward us, he was using a negative body language so that he was prepared to say no? in advance.

While we were talking another funny looking young employee, with an ironic smile in his face, had joined us from the crowd of HD employees (which were having their morning calls few feet away). He was so negative and jumped into conversation. I asked him to not intervene since I was dealing already with one manager. He kept saying things with his ironic look, his own way so I said Dan .you what is your problem? His name was Dan.

I said firmly I was not about to leave without an apology and explanation. He claimed he will call the police, and this is what he did. I said ok, why not call them if you desire so.

I felt offended, very low. I felt un welcomed and deeply emotionally broken. My eyes got wet, my legs were shaking. I cannot explain my emotional distress. I will never forget his smile on his face. I will never be able to sleep without thinking of how bad I was treated, how low on the ground my dignity was thrown.

I am an educated teacher, working for a Fortune 500 company. I am a family man who gives respect to people regardless of age, education or sex..I demand justice, just justice.

Home Depot advertised in the Az Republic on Thursday, Nov. 27 a 3 day sale which included a Dewalt 18 volt driver drill with two batteries and a charger for $99, which usually sold for $199. I went to the above Home Depot to purchase it today, Nov. 28. I was told by a salesperson that there were none left and that there were only a very few on sale to begin with. I asked for a rain check and was told that Home Depot didn't give them out. I then spoke to a manager who called a few other stores to try and locate one but was unsuccessful. I again asked for a rain check and was told that Home Depot does not give them out and there was nothing he could do.

I believe that Home Depot should not have advertised this product for a 3 day sale and not had an adequate supply of the product. The salesperson I spoke to led me to believe that they knew there were only a handful of the drills to begin with. I am very angry that I wasted my time and gas to drive there. and that the very least they could have done was offer me a raincheck. I have spent a lot of money purchasing products from Home Depot. Now I will think twice and probably go elsewhere.

I visited Home Depot on Saturday, November 8th, 2008 approximately around 7:00 P.M. When I pulled into the parking lot- it seem like they were closed- it was hardly any customers in the parking lot or in the store.

First, I waited for assistance, I asked the cashier to call someone to help me . I waited another 5min or longer and I noticed an employee working in Lumber - he ignore the call as well as me standing there. The employee continued to stack lumber,

and the cashier called again, now it's going on ten-minutes. Remember, the store was not busy.

Next, he cuts the wood- I had the piece I needed along with 2 extra pieces left over from the cut.

The sales person instructs me to go and get a shopping cart. I went and got a shopping cart- when I came back the salesperson was gone.

I had to lift this big piece of wood into my shopping cart- plus the other extra pieces.

When I went outside to get a cart- I got a regular shopping cart. Which later I found out- that I probably should have gotten an industrial cart,when I was struggling trying to get the wood into my cart- getting splendors in my hand and on my clothes, oh course I didn't get any assistance from anyone.

Now, I struggle to the front of the store, and I told the cashier -how I haven't been able to get any assistance- and how I had plans of buying more- but I was totally not pleased with not getting anyone to help me.

She quickly told me my purchase amount.

She gets on the microphone and called someone for go backs.

So, next I'm trying to push the cart out of the store- as I get to the door- all of the wood falls off of the cart, on the ground. I continue to pull the large piece wood, all the way to my car. I struggle to lift it, and get it into my car, and now I get into my car and drive back to pick up the extra pieces that had fallen.

I was so furious- at that point I made a solemn promise that I'll never shop at Home Depot again.

I'm a female-and I'm not one that can't do things for myself, but that was totally wrong to be treated like that my business was not appreciated.

Maybe Home Depot is not aware of the economic, and maybe they are so big time that they don't need sales- but I would say this- IF WAS NOT FOR THE CUSTOMERS- IT'S NOT A NEED TO HAVE THE STORE OPEN!! Why hire employees that's not interested in working, we have unemployment at it's highest- get someone who wants to work.

Home Depot just lost me as a customer. This store is convient to my home, and I'll shop where I'm valued most as a customer- I will drive 100 miles if need be.

I'm at work as I complete this complaint- and I don't have my receipt that could give a little bit more information on the cashier, and the exact address of the store and phone number.

I follow Wall Street reports, and the business section of the paper- I know for a fact- that Home Depot earnings are not at a high that they don't need customers.

I spent $13.00 and some cents on the ply-wood.

But I needed paint, and really wanted to purchase one their electric fireplaces which cost approx. $700.00

I will never spend another penny in Home Depot.

CEO Home Depot

My experience with your Miami stores has been a disaster. I have been building in the Bahamas for 7 years; I still do not have power.

I completed the first 2 wings of a quadrangle in 2 years. There is a lot of theft from building sites, so I arrange to rent the house to a person about to start construction.

When I fedexed the breakers to your store for exchange they were lost. Your Miami store required payment and shipping for replacement breakers ( I had $129 credit there). THEY SHIPPED THE WRONG (ORIGINAL) BREAKERS A SECOND TIME.

THE WRONG BREAKERS WERE SHIPPED AGAIN.

One of your Atlanta people was so appalled by your service I was offered $150 compensation. I did not accept; I decided to sue.

An intelligent employee in Atlanta said they would arrange to ship a breaker box to match the GE breakers I had.

MIAMI SENT A SQUARE D BOX!!!!

My lawyer said I was not likely to win against Home Depot. However, I hoped the publicity of a law suit would damage your reputation and sales. My lawyer convinced me not to start legal action at age 83.

I suggest the following alternative: agree to sell $4,000 of building materials at cost and I will stop telling people to deal with anyone except Home Depot.

We leave for Nassau on Oct 23 and require a response before that date.

Finalyy, I had a gret experience at the Home Depot. Everyone for Lot attendane who loaded my car (James) to paint person (Paula) to the friendly cashier (Donna) I was finally empressed with this store. New management and it shows. Keep up the good work Home Depot and the new store Manager (Chris)

Put a hot dog on the glass plate, pushed start, and it blew up .

Why has Home Depot given my name out to Libetty insurance company when I did not authorize Home Depot to do so.

When I called back to speak to customer service again I was transferred, where I was on hold over 30 minutes and again, was disconnected. Next, I tried to speak to a manger who placed me on hold without listening to my complaint that I did NOT want to be placed on hold again. The fourth time I called I did reach someone who placed me on hold for an additional 20 minutes.

At this point I called back and asked that my entire order and all contracts be cancelled. While the individual I spoke with was polite he was unable to help me when I stated that the individual sent to measure my room did so incorrectly. The actual room measurement was 17 x 11, as measured by a competitor. This was NOT 16"9x17"3 as the professional sent from Home Depot measured, in the less than 5 minutes he was in my home. However, I was assured that my entire order was cancelled and I would not be charged. The following day I received a phone call telling me that my estimate was complete. Why would my estimate be complete when I had asked that my order be cancelled?

In a related incident, I was also looking to purchase paint for my room. I stood at the counter for well over 10 minutes while the individual working there puttered around behind the counter. At no point did the individual address me, or tell me that they would be with me shortly. This employee continued to ignore me and then when I did receive help it seemed as if it was a bother to mix the paint that I required. There were no other customers at the counter at this time. When I returned to pick up my paint, it was not closed and another customer pointed it out to the individual behind the counter.

While, I know this is not normal customer service for Home Depot stores it has really soured me on the entire chain. I will be either going out of my way to the Home Depot in Succasunna or being to do my home improvement shopping at another store. I have been a good customer of Home Depot in Succasunna and I have never had any problems with their services.

I hope that these customer service issues are addressed to prevent these problems for other customers. To add to this further, I have tried to e-mail this letter to corporate or customer service but it will not send! Now I have to find an address of Home Depot that I can send the above letter to.

I was going to issue a complaint about the lack of service in [their] store, but after I got on website and saw all the others, I feel it is a waste of my time. It appears Home Depot doesn't care and is not trying to correct the NUMEROUS problems they have. When Home Depot first opened this store you could not walk for the Store Personnel, now I think they hide when a customer comes in. On 2 occasions this week I have come in to get material and another customer has helped me load my materials Not HOME DEPOT.

WHAT? you guys actually saw people working at home depot? I never see anyone in there anymore

this is an exact letter I sent. I am writing to voice my displeasure with your company and your store. One week ago I purchased a door, grill and a propane tank. I had planned to have a barbeque this Saturday at my house. I also had someone I PAID to come and install the door I purchased.

FIRST: When I called that Monday after the purchase I was told that only Fridays do they assemble. I agreed and told the woman I would pick both the door and the grill next Friday at 6pm with a van. Not at one point did she ever mention that the installation fee would be $430! For a $99 door is ludicrous! You are telling me that the installation was four times the amount of the door? Then, I had called later that evening with a question and not only was I put on hold for an extended time, three times, I was also was hung up on when told "I will transfer you."

SECOND: Today I received a phone call telling me that someone had sold, yes SOLD the door that I had already purchased by me. Now, tell me how does an employer of your company not know whether or not an item has been purchased? The woman called around and found out that all doors were sold out all over the Home Depot stores. Now did I mention I had already paid someone to come in on Sunday and install the door? Yes, I did!

THIRD: When I arrived to the Paramus store, I was told by your employed manager, that "WELL THESE THINGS HAPPEN. IF SOMEONE LIKES SOMETHING THEY CAN JUST RIP OFF THE TAG AND BUY IT." These things happen? What kind of customer service is that? I just bought a home and maybe spend $1,200 thus far in your store and this is how I am treated? FORTH: I then was told that all propane tanks were sold out. SOLD OUT! I had already purchased the tank, so why wasn't it put aside? Well apparently that wouldn't help because your employees would have just sold it right?

Let me make this very clear. I will never shop in a Home Depot again. I have never been treated so poorly by a store and its employers. After the money I spent and probably would have spent more, to have them sell out and lose an already purchased item. On top of that I am left to scramble tomorrow for a propane tank for a 2 o'clock barbeque. I will guarantee that your competitors, namely LOWES, would probably not treat their customers in this fashion. I will not only discourage friends, family and co-workers to avoid Home Depot at all costs, I will put my money to better use at one of your competitor. Thank you for absolutely nothing!

We placed a special order for bricks on 8/1/08 at the Home Depot in Federal Way. First the salesperson kept talking to other customers and staff instead of finishing our transaction. A simple order took over 45 minutes to place. We then finished the order with a delivery date of Monday 8/4/08. On saturday 8/2/08 we received a call from Home Depot stating they had made a mistake and the order had not even been placed, so the soonest delivery would be Tuesday 8/5/08. We had already organized a work crew to place over 500 bricks for a retataining wall. We then had to re-arrange everyones schedule due to their error.

Then the actual delivery did not take place until 1 pm on tuesday, which then wasted another day of working as we had to put the crew on stand by until they showed up with the delivery. We never did receive an apology nor did a manager contact us. We had to re-arrange and re-organize the crew we hired to help build the retaining wall. Home Depot put us two days behind schedule on this retaining wall, and created late night working as we were leaving on vacation and needed to complete prior to leaving.

I filed a complaint report on their website and received a generic response with an offer for a $20.00 gift card. Their lack of customer serive if very evident. With the economy you would think they would treat their customers with more respect as I know we will now go to Lowes for our home improvement needs.

It is August 5th 2008, back in March 2008 me and my husband wanted to build a deck in our back yard. We shopped around and we discussed our options we said.. lets use a reputable company like home depot because there a BIG company. And of course if anything happens there insured.(we even decided to pay more to go with them) Ok.. its August 5th and the deck is not done.(5 months later) the deck is only about 12 feet by 20 feet. (approx.)

Now Home depot passes it to one of there "contractors". (i spoke to other proffessionals they said the job could of been done in 2 days tops, the weather was perfect) Now it's almost 5 months later they call us saying we will finally start to do the work on July 21st. They came. then on the 22nd while there were working, they bust a gas pipe, a water pipe. Now the fire dept. is called and also the water company. the firemen out of precaution, evacuate every one. I was not home (my son was) I get a call from the contractors. saying not to worry.. this "happens" and we will continue after this is taken cared of and will complete the deck. (the pipes were taken cared of that night!) since then they have NOT been back to complete the project.

I have on numerous occasions called home depot to no avail. all they do is refer us to the contractor. Are you kidding me? were paying you guys the BILL not them. since then we have recieved letters from our "community" about all these charges we will get charged for the damage of the pipes the grass etc. we in return have told the contrators. they just yea us to death, saying we will come they said last week they would come. NOTHING. I mean 1st they have the frame down and its past our limits. that are approved by our community.

I find this SO unproffessional on there part. how they past the buck from home depot to the contractors. Home depot is the one were paying not the contractors. again for a company as big and reputable as Home depot this is REAL bad work and VERY unproffessional. its like they dont want to hear it and pass us again. you got it to the contractors also. the fire dept had to break into the neigbors back door to get to them to shut off the gas. there is more but i'm so fustrated I dont even want to type no more. I think Home depot needs a wake up call. i'm sure were not the only ones to go through something like this. Broken, gas, water pipes. we have not got any bills yet. because the service was done by our local gas company. the grass was damaged. our neighbors back door had to be broken into so the fire dept. can get to there gas.

The name Green Crush says on both of gallons and the paint formula combinations are the same but the colors are SIGNIFICANLY different. So I ask you, how could this happen? [They] advertize as the know it alls of the home improvement. [They] supposedly employ the best and the most knowledgeable staff, so tell me how two separate gallons of paint with identical mixture of paint combinations can come out to look about 3 shades differently?

The best part of our experience came on June 28th, when we arrived at the Watertown store to ask for a refund the paint and had an encounter with Tony D., your customer friendly and welcoming staff thought that it would be appropriate to blame the customers for the something we have no control over and to yell at them for better absorption. I believe that blaming the customer would be the last thing a store employee should be doing, but there was Tony D. in all his orange apron glory burrowing his brow and folding his arms over his belly and raising his voice at my husband. We asked for a refund and for a new gallon of paint to fix our wall.

Tony D. yelled at my husband. We asked to speak to the manager. Tony repeated three times that the store manager, Devon C., told him to tell us that he will only replace one gallon of paint and that he would not come out. He did not call the manager, he just kept repeating that this is what the manager told him to tell us. When I tried to voice my concerns, Tony D. did not even look at me. He ignored any attempts I made to talk to him and persisted to yell at my husband.

I would like you to thank Tony for me for the 1950s treatment he gave me, I guess the Watertown Home Depot's policy is "women have no business in a hardware store." My husband and I are outraged and appalled by the treatment we received by store employees. It is the store manager's job to address the clients' concerns and attempt to fix them, instead Mr. C. was too busy to even come out of his office and face us, he send a disgruntled messenger instead.

Please send us a check in the amount of $83.92 as refund for the 2 gallons of Behr "Green Crush" paint which screwed up our wall and for 2 gallons we purchased to fix our wall. Furthermore, please tell me how you, the home improvement experts and our caring neighborhood home improvement store are going to repay my husband and I for the hours of work we put in and the hours of work will have to put in to fix the mess [their] "knowledgeable" staff have graced us with? And the greeting we received complete with the eye rolling and burdensome sighs and gross disrespect instead of apologies.

My husband and I have spent tens of thousands of dollars at Home Depot over years, but your employees have treated us as solicitors who are bothering them. Please give me one good reason that from now on I should not shop at Lowes or Harvey's or any other store that says that it stands behind its product and actually means it? Please convince me that I should not tell all my friends and family and every contractor I deal with about the treatment I received and advise them to stay away from Home Depot. The marginal savings your store provides to customers does not compensate for the disgraceful treatment we received. I would to repeat, please make sure to send our refund in a form of a check, not a store credit since we no longer wish to shop at [their] store.

I am over 30 years Home Depot customer and everytime I face this. I have been in store for 2 hours and no one asked to help me. Everyone is just standing around and if I ask someone a question they just forward me to someone else. The Manangement is out of control. Those employees should be thrown out along with the management. Why the store is open when they can't listen to customer or help the customer? Customer Service means nothing to that store. I request for that close to either close down or have new management. We go in store to pay them and in return they insult us. Please this is a request that you contact the Store Manager and get this cleared out. NO HELP IS PROVIDED, NO ASISSTANCE, NO RESPECT. Thank You

THIS IS JUST RIDICULOUS. I have been to Home Depot before same problem every single time. It would be a lot helpful if Home Depot can give some good training or have get together meeting so they can solve this issue out. Please contact the store manager and have this issue solved out. Thank You. I appreciated.

I got into a contract to have the Central Air Conditioner installed at my tenants house (6-27-08). The company was having the unit instralled 07-15-08 & 07-16-08. I notified my tenats of the installation days and in the weekend of 07-12-08. my tenant notified that the air conditioner made her constipated and she thought it was better not to have the AC unit installed as it would affect her health for the worse. On Monday 7-14-08 I called the company A+ that I needd to cancel the installation as my tenant notified she would be affected in her health. Even though the cancellation was done before any installation of the AC unit the A+ company contracted by the Home Depot wants to go ahead with the AC unit installation. I paid in advance $1,538.00 and the company does not want to canell the transaction.

I Went to Home Depot on 07/18/08. The Home Depot is located on 87t street in Chicago IL. I purchase two pieces of tile,the cashier was to busy having a conversation with her co-worker and she told me rudley to turn over the tile(the reason she couldnt pick it up was cause she had very long fake nails) to scan the barcode I replied to her why cant you pick it up? So I picked up the tile and she replied to me "Yes I can pick it up" with an attitude so I replied "But you didn't".

When I was leaving she mumbbled something and I asked her what she had mummbeled and replied to me that I was a "WETBACK". I turned away not wanting to cause no more conflic. When I want back to write an incident report I had asked the security guard if heard what she had called me he said he heard her call me a FAG (which is no better than the racial slur). Please Hispanics don't let this happen to you! It does not matter your residency statis in this country. Her cashier number is KB48US, her name is Karen.

I purchased weatherproofing wood stain from another Home Depot in the area and thought it would be enough for the project needed. It was not. I called to make sure they had more before returning and they told me which store to go to and how much they had of the product need. They had 7 gallons and I needed 3 only. I had all the information I needed. All I had to do was go to the store and tell them the exact item name, item #, and how many I needed.

When I got to the store I had to find someone who could find someone who worked in that department who could find the item and mix it. The person who usually works in that department could not be found so another person was sent over 30 minutes later. This person had what looked like a new manicure and was very worried about getting it messed up so she took a long time trying to figure out how to put on latex gloves before she would even begin to pay attention to her job. I told her what I needed and she entered the information into the computer. She told me the base # I was looking for was not correct and the # I needed was out of stock. I told her I thought she may not be correct and gave her all the information on the product I needed again and explained why this was definitely the stuff I needed. She insisted this was not correct. I spent more time with her trying to get her to listen and to get the item I needed.

After almost 1 1/2 hours in the store. I just went to the shelves saw the item I needed and spent more time finding another worker who could get it down for me and then waited longer for this same woman to figure out how the paint mixing machine worked without messing up her nails. In the mean time I saw her telling another gentleman that she could only match a paint color that was on a flat piece of paper because she didn't know how to work the machine. I was in the store for over 2 hours. It should have taken less that 30 minutes. It was early in the day and the store was not crowded when I got there.

I am not looking for any compensation. This country seems to be falling apart because no one cares enough about their job to do a good job and business owners are forced to hire these people. From now on I will go to a neighborhood store. My contractor husband no longer spend his time and money in Home Depot. I wish I had known that before wasting my time.

Today I experienced very poor customer service at the rental tool department of Home depot. Basically I rented a Drill Rotor hammer and corbit for 4 hours (for my Contractor) who was doing work at my house, when he tried to use it, he noticed the corbit had 6 broken tips, and found it very difficult to use. He requested a working one, and I tried to return it right away and get a proper working one. At Home Depot I was confronted by the sales person in a very rude manner. He said we don't have anymore and all them are like that. I explained to him that I couldn't use this one, and he said then maybe you should buy a perfect one from another place, meanwhile I'm going to charge you the full price.

I replied when I rented the equipment, I paid full price and I expected a fully functional Hammer and corbit, and that he should've explained to me the problem with the equipment, and give the choice of whether to rent this or not. He replied this is our policy and he will charge full price whether it is broken or not. When I requested to talk to his supervisor, he said there is no manager to talk to. When I told him I will complain to head office and he said "Go ahead!"

Meanwhile one of his customers returned the same kind tool which was in perfect condition, he said you can have this one (and said see if you can do the job now!). I said you just told me all the tools you have come with broken parts so why is this one in a perfect working order? He looked at me with an angry face (more intimidating), by the time I got back to my house the contractor was leaving and didn't have any more time to waste,

I returned to home depot and spoke with another gentleman at customer service who called the Duty Manager, after explaining to her, she didn't show any interest to hear me and basically said "You're right." I'm very frustrated at this point, because I spent 80 dollars for a rental job which couldn't be finished, and I was humiliated as well. Please let me know this is not normally the way you greet your customers, otherwise I'm very disappointed with the Home Depot customer service.

after going through the special order desk (big joke) only because they were out of the product, I was handed, susposely all the right paper work, and told to go to the check out with the rest of my stuff (two carts full) and the paper work. after waiting in line for 45 minutes the checker told me that I would have to step out of line and wait for some one from the special order desk to come and redo the paper work because it was wrong. he then informed me it would be at least another 30 minutes or more. at this point I told the checker to cancel the order and I would take my business elsewhere. 3 hours wasted, time is money, not counting the flustration

We called corporate office and they explained that the managers said it was marked incorrectly and that they could not make them honor there price. Also stated we could talk to the actual sotre manager but we've gone in 3 times and called for the last 5 days. Home depot corporate office just says they will call us back but has not. I paid someone to estimate how much material was needed and also rented a truck to pick up the materials.

I recently visited a Lowes store in Bull Head and there is no comparison as far as getting help and finding what you need. I hope now a Lowes comes to Kingman as Home Depot has screwed up to many times for me. If Home Depot does not clean up it's act in Kingman and a Lowes comes to town, Home Depot will fold. Thank You

On May 13th, 2008 at 7:30 P.M., I went to purchase some supplies and completed my purchase order at the pro desk at your store. At the same time, I paid for 2 boxes of water. The next day I received a phone call from Jim advising me that Margaret (Cashier from the other side of the store) told him that I took 3 boxes of waters instead of 2 boxes of water.

I them explained to Jim, who was very helpful that it was an error because I paid for 2 boxes of water which they are reflected on my receipt, so that was all I took and not 3 boxes of water. He then apologizes for the inconvenience. The next time, I was in the store another employee other that those mention above asked about the incident. This incident makes me very uncomfortable thinking that other employees are going to start watching me every time I am in the store to be sure that I don't steal. I could be probably stealing water or other items since the very beginning of my business relationship with your store.

I find this extremely insulting knowing how long I have being doing business at your store. If this is the case, I would like to review the video with you taking by the camera in your store at the time of my purchase in order to clear this situation. I really want to extend my apology to you for making this situation a little too big but you must understand that I consider myself to be a very honest individual and I don't steal or take items that don't belong to me.

I appreciate the time you are taking on reading this complains and I look forward for your prompt response in writing.

I have 3 sales slips in front of me - each one says my opinion counts so enter to win $1,000.00 at HomeDepotOpinion.com - I've spent 15 min. looking to get into it - Good Luck - and thx for nothing.