Home Depot Customer Service

I bought some paint on consecutive days which did not match in color. I had already finished painting the room. After letting it dry, it was oblivious that the tint was different. I went to the paint department at the Del Rio, Texas Home Depot and they claimed they made no mistake. I offered to take them to look at the mismatch, but they refused. I asked them to give me credit for the cans they had made a mistake on and I would buy some more cans of paint, but they refused. They would only replace one can. We are doing good size projects with your store and you would think that a good manager would want to keep his customer satisfied instead of risk losing them, which just might happen. Maybe your manager needs to attend some customer training courses.

I asked if anyone could help me load twenty bags of rock and was told in a very rude manner, "Nope, do it yourself."

I am very unsatisfied with the poor customer service I was provided at Home Depot after my custom window and doors were ordered. The pro desk employee Ronnie was very rude, which I cannot understand how someone with such a rude attitude would still be employed with this company. After all, I only paid $9,000.00 for new windows and doors to Home Depot which I paid extra for delivery to my home. I found out that the delivery company would only deliver to my area when they had a delivery going through, which isn't very often. As a consumer, I thought when you spend as much money as I did, I could at least get my doors delivered accordingly. I guess not! I will never ever do business with Home Depot!

I purchased a grill from Home Depot, even though they did not have free delivery like Lowe's. When I went to pick it up, I was told by the store associates to pull up to the door. While they were getting the grill ready to put in my car, I received a parking ticket! When I requested to talk to the manager, he refused to speak to me. When I went back in later to talk to him about it, he again refused to talk to me. I was told they always tell people to pull up at this location to pick up large items. First, why tell customers to pick things up there if you are going to get a parking ticket? Second, it's the store manager's responsibility to speak to his customers when they have a problem, not blow them off! I will always go to Lowe's from now on!

My boyfriend and I were getting prices for some flooring so we asked Duncan to assist us. So he did and as he was showing us some laminate flooring and how they snap together. They slipped out of his hands and fell on my toes (the big toe and the one next to it). As that happened, it ended up cutting both toes. Duncan did not acknowledge the fact that it was bleeding all over the floor and he continued to talk about the flooring so my boyfriend said maybe you might want to get a cloth for my toes, so he did and then I also requested for some band aids.

Duncan finally called for first aid and that took forever it seemed, but when the first aid guy came, so I thought, he assumed I dropped it on my toes. It took us a few times telling him that it was Duncan so then he called the manager (Michelle), but as this is all going on I had to clean and attend the first aid on myself. Not happy! Also, when the first guy showed up, he decided to argue with Duncan instead of attending to me. I am also not happy on how the manager handled it.

I am self-employed and I am not sure if I will be able to wear my steal toes tomorrow at work. I work in construction and it is mandatory to wear them. Very upset, my toes are very sore and the fact that my injury did not come first it seemed like it was a bunch of untrained first aid team and management because I mean if I've fallen and bumped my head, it would have been a lot worse. I also did not like the fact that it was funny to them in some strange way it was like a joke!

After waiting 20 minutes for the clerk to finish up with a client at the Guelph Line Burlington store, he could not find the laminate flooring I wished to view, then needed a forklift license to either lower some down or whatever the hell he was mumbling about. So I left disgusted and proceeded to the Burloak store (Burlington, Ontario) and waited an additional 20 minutes while the clerk finished up with his client. I went searching for him, he'd forgotten about me, then proceeded to say he was sorry, couldn't locate the maple laminate and I would have to wait for Parry or whoever the so he could locate the product. At both stores, it was "sorry, sorry, sorry". I'm sick of hearing that excuse of a word for incompetence. If I ever walk into another Home Depot again, it'll be too soon. I've instructed my daughter not to purchase anything for her new home from Deadbeat Depot.

I have spent lots of money at Home Depot and have always received a military discount. Today, 3/18/12, my purchase was $189.57 and the cashier, **, was showed my old ID card and she said okay. Two miles down the road, my wife looked at the receipt and she said the discount isn't on the receipt so I went back. Two young girls at the info desk refused the military discount for veterans because it was not current.

I would like someone to explain exactly what a veteran is other than a prior service individual. I have fourteen years service, eight in the U.S. Marine Corps, and Six in the West Virginia Army National Guard. Now, I am an office manager and I've typed out many ID's. When a person is released from Active duty, normally, the identification card is retained by your unit and you are no longer in the service. You do not get a card for being out of the service. You do get a DD214, a full size sheet. I do have my old card because of my job that I preformed but as I said, you can't normally keep it. My ID expired in 1989 and I am a member of Veterans of Foreign Wars/Life Member.

I am an honorable veteran and a ranking veteran and I do take offense to these girls refusing this very important fact. I am a veteran. If this is a store policy, then it needs to be changed. The store is located in Teays Valley, West Virginia. Thanks.

My mother and sister bought a fence from Home Depot, Angelita and Gloria **. I called about a week later to see if they could come and put it together. They said they would come give an estimate. They never came, never called, so we called back this week and we were told that Home Depot would not put it together because it was bought already! What does that mean! We spent thousands of dollars on this fence! We are very disappointed! The fence is still sitting where it was dropped off! What is my 80-year old mother going to do now?

I have a handyman business and I shop at Home Depot sometimes many times a day. I know that people have to make a living but I find a salesmen chasing me each and every time I enter the store. Is this promotion going to last much longer? Do I have to be constantly asked, "Hey have you heard the news?" I shop at Home Depot because I like the set up of the store and find items much more easily than Lowe's but I can adapt.

I have been a steady Home Depot customer for many decades. I cannot go into any room or outdoors of my home that doesn't have an item purchased from Home Depot.

On February 21st, I went to the store at 19400 S.W. 106th Street, Miami, Fl. 33157 and was greeted by an associate. She not only asks me how I was when entered but if she could help me with anything. She was pleasant, courteous and helpful to me. She is certainly a terrific asset to their company.

I told Ms. ** I had a problem with my kitchen sink and faucet I had purchased a couple years ago, that the one side of the porcelain sink has cracked into tiny little squares. I also have a Delta faucet that the enamel has bubble and burst leaving brass exposed. (I had the paper work for the faucet.) Ms. ** said she would call on the phone while I was there to her manager. Her manager told Miss ** to take down my name/address/telephone number and she would get back to me. February 27th, the manager called my home and said she needed to come to my home to take a picture of my sink and show the distributer. She stated she was busy early in the week but would come to my home on Thursday. I told her Thursday would be fine and I would make a point of being home all day.

That was the last time I heard from her. I stayed home all day Thursday waiting for her to call or to come to the house. I got no response from her, not even a courtesy call that she would not be able to come to the house. As of today March 4th, I have heard nothing from her. I called the store the last two days and was told Betzy was not in.

Needless to say, I am extremely disappointed with the lack of service I received from her. I wonder how she ever got the position she has. I was so upset with not hearing from anyone. I called 1-800-466-3337 to get the CEO Mr. Frank Blake's email address but was told they do not have it but if I send an email to this address, it would promptly be responded to by someone.

I've been a Woodbridge native for over 35 years and have watched the decline in customer service grow more and more rapid. Home Depot is the specific one in this case. Their customer service is for the most part atrocious. It's so hard to get anyone to help you in the store. In this particular incident, they were doing inventory, so there were over 50 employees on hand and you could see that they were able to stop and help customers. After following 2 fellows for over 15 minutes, it was my turn. They walked right by me without helping in any manner. I wasn't able to say anything.

I started video taping some of these employees who would just walk by. You would think they would ask, what are you doing? Nope, they continued to walk by. There is an arrogance in this particular store that I have no tolerance for. Remember this is not all employees, I can see there are some great ones there, but they don't work on the floor. There's consistent ignoring of customers and consistent attitude almost as if you are taking them out of their way. This has been an ongoing situation. I stopped going to the checkout with a clerk because of one incident that the girl was on her cell phone arguing with her boyfriend and was taking out her anger on me.

However, today, I wasn't the stunning blonde checking out today, so I got no help either. I just wanted bags and didn't know where to get them. I am done with Home Depot. We live in a society that has many options. That option just became Lowe's, not more than 1 block away.

At the end of Jan, 2011, I purchased close to $400 worth of products at a local Home Depot for a kitchen back splash tiling project. Obviously, when you work a tiling project, or any other project for that matter, you purchase more supplies than is necessary, just in case. I had to purchase the tiles from 2 different stores, because 1 did not have enough in stock, as promised on a previous phone call purposely made earlier that day, to insure they had enough, so I would not have to go to several stores.The bottom line is, the 1st store's inventory was wrong, and I still had to run to a 2nd store to purchase the balance. The project was completed just prior to Feb. 6th, 2012. Keep in mind, I now have extra supplies on 2 receipts from 2 different stores that included Home Depot Gift Cards from my AmEx rewards points, some store credit, as well as my Home Depot Credit Card. So, on the evening of Feb 6th, I went to my local store, "with receipts in hand" to return items, all in good condition.

The clerk entered the returns several times, with both receipts worth of information, my Home Depot credit card, as well as my driver's license, as is customary. Their "system" would only allow the clerk to return $40 worth vs, the true $192.00 that was due me, as a fair return for items that were on both receipts. The clerk didn't understand it at all, verifying every item I was returning on the receipts, and we got the store manager involved. The store manager voided the transaction, and we started all over again, as he didn't understand it either. Finally, we called the phone number of this 3rd Party Returns Service, called, "Retail Equation", and provided the transaction ID #. They responded, telling me they would send out a "transaction report", but could not do anything further. I asked to speak with a supervisor or manager, they replied there wasn't any.

I asked the reason why my returns were being denied, even though the store clerk, as well as the store manager verified the items were on both receipts. They, again, said, we can't provide that information, and all they could do was send me a transaction report. I asked to speak to a "Home Depot" customer service representative, and they denied that to me. I requested for my report, and had to take my additional extra unneeded supplies back home. They promised I would receive my report in 5-7 days. Today, is Monday, Feb 13. I have not received my report. I refuse to shop at any Home Depot, until this cleared up. I called The Retail Equation again for the status of my transaction report, since I have not received it. They said they mailed it. I asked if they could fax it or email it to me. No, they cannot do that. But, they mailed me another one.

Here's the real kicker, I contacted the Home Depot Customer Service Dept. at a phone number found on the internet, 1-800-654-0688. They said that under their new return policy, my driver ID number has been flagged, because I used gift cards/store credits on the purchases, that if I return items with those types of cards, the system recognizes them as "returns without receipts", on my driver's license. They only allow "1" return on your driver's license, within a 90 day period. They flag you on the 2nd one, and deny you any returns at all, even if it was on your Home Depot credit card, or any other credit card, if you used any Gift cards or Store Credit.

I have to wait 90 days from Feb 6, to return the items on these 2 receipts. Guess what, the expiration on the receipts, since they are dated Jan 22, expire on April 21st, "before" my 90 days are up from the Feb 6th Denied Return. I'm still out $152. You can bet that Home Depot has not heard the end of this yet from me. I'm finished shopping at Home Depot, and as my balance is paid on their credit card, it's cancelled!

I called the Home Depot Biloxi #2910 inquiring if they had bales of pine straw and what the price was? The person I spoke to was "Dick" in garden section. I asked him if they would price match Wal-Mart's price. He responded, "No". I asked him why and his response was our bales are bigger. To insure that I was getting the best value for "my money", I asked him how large the Home Depot bales are. This is where I was highly insulted! His response was that I should drive to the store and check it out myself and see what the difference was between HD versus Wal-Mart.

When I called Wal-Mart, they professionally provided me the price and when asked about the size that was also provided willingly. To ensure this was not the exception, I called Lowe's approximately 3 miles away from Home Depot and they almost reiterated the same response Wal-Mart provided. In this day and time when the private sector is experiencing economic woes, I certainly think one would find this action totally inappropriate and a distasteful shopping experience.

I went return light bulbs with receipt and that was purchased on January 24, 2012 with my American Express and store credit. I was refused return due to system monitor by Home Depot. Will take it up now with American Express and have them reverse or deny payment to Home Depot. I am also filing a complaint with the Better Business Bureau and have engaged legal council to advise me about filing a Class Action suit based on the policies of Home Depot and their requiring a driver license when a customer has a receipt.

I asked what stain would last on the lumber that I purchased for building my deck at Home Depot, he directed me to Behr stain #5077. Taking his advice, thinking he knows best, I purchased the stain. I did what he suggested for the best result, staining the deck boards, letting them dry then attach the boards to the deck. However, before the year was out, the stain was peeling and flaking off the deck. The stain was over 55$ a can, and I used 8 cans. I purchased the stain under the Home Depot staff's advice and I think that Home Depot should reimburse me for the stain.

New manager griffin store has her cronies write up 30 employees to show her dominance and threatens others of termination. Now is the right time for a union Home Depot enough is enough. We treat our people right. It's all a heap of dung. Employees are at the bottom of the list. It is time for a change.

Home Depot advertises that they will take competitor coupons. But when I sent my construction person who works for the property in Philadelphia to buy our building materials and gave him 10% Lowes coupons, he was told that they are no longer accepting the competitor coupons. I've been going to other Home Depot stores and I'm a loyal customer of HD. Other stores that I've been going to never gave me any problems. I contacted the store customer service and the female staff confirmed that they don't take any coupons from Lowes (the coupons that I have are the actual coupons, not internet coupons). Frustrated, then I contacted the 1-800 number and spoke to someone name Harriet.

First, she was all nice and told me that all of the stores should take competitor coupons. She put me on hold so many times, and finally told me that they can't make an adjustment unless if I can prove that Lowes items price are lower than Home Depot. I'm so disappointed with this particular store and the service provided by Harriet. I wish someone who is in charge could take an action.

Ordered 3 kitchen appliances 11/26/2011 because the black Friday deals were incredible. I was informed all 3 appliances were in stock and will be delivered on 12/16th, the 1st Saturday available for HD delivery. I got a call the Thursday before delivery advising one of the appliances were out of stock and delivery was now scheduled for 1/4. I complained to the dept. mgr at the South Brunswick, NJ location and he told me he was unable to do anything. I then spoke with the operational mgr and apparently, he was told all 3 appliances were available and could be delivered on 12/23. I hesitantly accepted due to the holidays and then called by the dept mgr to inform me only 2 appliances could be delivered. Needless to say, I was irate because I was told by 2 professional from HD 2 different things.

I then spoke to the Asst. Merchandising Mgr and told him how unprofessional the services were and I should be compensated for my frustration and lack of professional from his store, not to mention the delay of the appliances. They did nothing to accommodate me or make me feel at ease. Needless to say on 12/23, 2 appliances were delivered but one could not be installed because they didn't have the correct cord for installation. I called HD on 1/3, due to the fact I was out of town to complain and to ensure the 1 appliance would be installed on 1/7 along with the final and 3rd appliance that was ordered. I was told I would receive a call to confirm the installation. It is now 1/4 and I haven't received any calls. I would not rate this overall experience at all.

I will contact Corporate Headquarters with my full complaint. I will inform everyone I know including people at my organization never to buy appliances at HD because if something goes wrong, the customer service is horrible and it's been over a month that I have not received my appliances yet.

I have spent so much money in HD because I have owned 2 homes and I like to support my local communities but I rather give my money to someone that takes care of their customers when things go wrong. I will ask around prior to making huge purchases because the people that I have spoken to informed me they had similiar experiences with HD appliances and customer service.

I ordered a refrigerator and vinyl sheet flooring on 11/18/11 and was told that both were special orders and not going to be delivered until 12/13/11. I was fine with that and made my first payment for both on my home depot card. I then received calls from both telling me the earliest delivery for the refrigerator would be 12/28/11 and the vinyl flooring would be installed on 12/23. I was informed that since I reside in an older home, that most likely has asbestos under the existing vinyl, the installers would not be able to remove the vinyl but would be able to install right over the existing vinyl if that is the only vinyl on the floor. I was fine with that.

On the 23rd, I was supposed to receive a call from the Installation company that Home Depot contracts, U.S. Installations between 7 and 8:30 am and did not receive a call. I called them at 9 am and was informed that they had computer problems and were delayed in making calls that morning but that I was scheduled for installation between 12 and 3 pm that day. I received three additional phone calls that day. One at 11:30 am from a Carmella that works at U.S. Installations who was confusing and impolite telling me that I was still scheduled that day between 12 and 3 but the installer was running late.

I called home depot and complained to John, the store manager who told me he had no control over the installation company. At 3 pm that day, I received a call informing me that the installer was stuck on the previous job and would not be able to get to my home until later that evening 7/8:30 pm. I was fine with that and said he could come at midnight because my house was pulled apart and the next day is Christmas eve but was then told that would not be possible. I was told that I would be the first installation on 12/28.

On that day, the installer arrived at 9 am and told me that he can't install because there is a layer of asbestos tile under the existing vinyl and they have a policy that they can't install over two layers. He couldn't explain why and what the ramifications are of doing that aside from the company would not warranty installation over two layers. He said that Hasmat (sp?) would have to come out to remove the asbestos tile. I am most upset about the fact that this could have been determined when they sent someone out to the home to measure the kitchen. They send a different measuring company out that charges $35 and they very well could send someone out (with a charge) to determine if they will be able to install or if prep work is needed. Instead they take your money and make the customer wait for a month and a half, botch the installation dates and then tell you they can't install when they finally arrive to do the job. I found this to be extremely unprofessional and will make it a point to spread the word to everyone. Beware of Home Depot purchases. They lure you in with their no interest credit deals but apparently you will pay a price for that as well.

We spent over $3,500 for 2 cabinets that Home Depot offered from Master Bath. They informed us of the warranty, and it all seem good. However, 2 moths after we installed the product, the door started to warp, and the cabinets started to fall apart. In order to get it replaced, we would have to hire someone to come and take it out, and replace the parts. That would be anther $1,000, more destruction to our bathroom, that just went through the demo. Do not work with contractors who get their things from Home Depot. There is no service for you, if it goes wrong. Nobody cares now! We would have to pay more money and suffer through another demolition to get the product replaced.

I rented a Roto drain cleaner. I was told I had to have $125 deposit. I went and put money in the bank to cover the deposit. I asked the women behind the counter if I could pay the $45.24 in cash for the equipment I rented and I would get my $125 deposit right back in my debit bank account. I was told yes of course. Well, when I went back, this other girl named Katherine was on the counter saying she didn't know how to do that. Now I was told I have to wait 7 to 10 days for my money back in my checking account.

I called and told the manager I was never told by either worker that it would take so long to get my money back in my account. How dare you keep my money for 7-10 days and leave me with $12.15. You want your deposit but you don't want to give my money back. I was in good standards of giving the deposit. I will never go to Home Depot to rent anything again ever. I told the manager that he needs to train his people to tell people what they are getting themselves into. I am on social security disability. You left me with no money. To me that is unfair management and unlawful of your company. I want my money back now! I want $79.76 back in my account.

I wanted to get a piece of vinyl sheet flooring cut. I asked a staff in the area, who served someone else, when I thought he was following me. I tried to find him again and asked again, he still ignored me and served someone else. I decided to ask another staff, who told me he would contact someone - still nothing. I found a 3rd staff who told me to go to the front of the store and ask customer service. Long story short, the staff who told me to go to customer service was the staff who in the end cut my piece of flooring. I won't be spending my money at the Home depot on Airport Road in Brampton, Ontario again.

I was sold on "At Home Services" by the local HD store manager. This seemed to be such a simple process to get 3 exterior doors installed and gutters. I met with a salesman and signed a contract on May 22, 2011. The salesman told us it would be a day job. It has been 5 days, with more to come. The scheduler left a voice mail one afternoon stating that they would like to install the gutters the next day. I did not get the voice mail until after 5pm.

I called the next morning to tell them "no they can't do it because I won't be home". I did not get a return call. My kids called shortly after to say a bunch of men were in my driveway, and they were scared. Needless to say HD, did it anyway. Then the third week of July a 1-man crew showed up to install 3 doors. He told me it would take him 2 days. Now we are at 3 days. The doors were all wrong. One was for a 2x4 wall instead of 2x6. The others had the wrong glass and handles.

4 or more weeks went by without a word from HD. I called the salesman who acted surprised I had not heard anything. Finally, the scheduler called me again after several messages were left without a call back. She said they could do it on September 24. Again, not the proper materials came in to complete the job. This is now the 4th day of HD being at my house the entire day, and 3 days off from work, I had to take. After several calls again to the scheduler and her boss, I finally got another date to finish the job. This time was October 22.

A new contractor this time who was a butcher. He dented the new metal the other contractor had installed. He put cocking on like a preschooler. I can see inside my walls at the insulation between the door and molding. The door does not shut properly. He basically destroyed my molding, and had the wrong door hardware, again! The next morning when I tried to exit through my new front door, the handle broke and I could not open it.The site rep came and fixed it that day and agreed with me how poorly the French door had been installed.

At this point, no one will return my calls now from HD, outside of my site rep. He has no authority. I demanded a new contract compensating me for the lost time from work and family, and 2 of the doors need to be reinstalled so one looks good, and the other stops the draft from coming in. Plus I still don't have the proper door handle.

This has been the worst customer service I have ever experienced. I could have installed the doors in 5 days myself. I trusted HD to do it quickly, so I could enjoy my summer, even though I knew I was overpaying. I will no longer be a customer at Home Depot. May 22 until November 7, and I still don't have 3 simple doors installed. Typical big box store. I will shop locally from now on.

I called to get an estimate on doors for the inside of my house and I got transferred multiple times. I'm really frustrated and I think that I might go elsewhere if no one can answer my questions.

I experienced humiliation. All other stores in my location offer veteran discounts but the Home Depot Coram store. When I went to pay for my items, I showed my veteran ID. I was refused the discount by the store manager as per his orders from corporate headquarters. I walked away with no purchases and went straight to Lowe's where I had no trouble getting the discount.

I left a lawn mower to be repaired. I had to finish the repair by ordering part myself. Home Depot does not care with their customers and said that I was unreasonable for my request for satisfaction. They stated that Frank ** was aware of the final disposition, I seriously doubt he knows how customers are being treated, and if he is everyone needs to sell their HD stock.

I made a special order at Home Depot located at Clermont Highway 50 on July 5th 2011. Since that time, I have waited on the order and had visited the store several times and up to this date, no results. They said to expect the delivery by Monday at home but still, no results yet. This is a very bad customer service at Home Depot. I have been with this issue for almost three months now. Its a lot to talk about the staff and management over the store

Home Depot in Oakwood Plaza says safety is number one. They also say it's a drug-free environment but it isn't. They have employees who operates machinery who are on drugs. I have witnessed some use drugs and I told Maurice, the assistant manager, that James ** is on drugs. He didn't even care, they don't care if their employees are on drugs. I will never shop there again.

I shop at the HD in Lawrence, KS. This is the worst HD I have ever experienced. I spend thousands of dollars every month there. About 1 1/2 month ago, I went to get 100 pieces of landscape timber. It took 2 1/2 hours to get everything loaded. A month ago, 50 2x6x16, 3 hours. Last week, 48 5/4x16 and 24 5/4x12, 2 hours and 45 minutes. This week, went to get 8 copper post caps. There was only one on the shelf. When I asked an employee, he checked and said there where 6 more in storage (only six?). He went to get the box, 30 minutes later still not returned, I left the store. The quality of the lumber is the poorest quality I have ever seen in any store.

This is it for me, HD can care less about contractors spending thousands of dollars every month. So I don't care for HD anymore either. I will not but anything anymore from HD and will spend my dollar at local lumber yards and gladly pay more money for it, but get the customer service and not waste hours of my valuable time at HD.

Luc **

I returned an item which I thought I didn't have the receipt. They gave me cash and I realized that they only gave me half the price I had paid the day before. This motivated me to look for my receipt which I found and received the full amount. After filling out an opinion poll, I received a call from James, the manager. He took quite a long time gathering all kinds of information. After hanging up and supposedly taking time to find out what the problem was, he called me back informing me that the policy is to refund the lowest price possible. It goes back to when the item was originally entered into their computer system; meaning the price could be years earlier!

I'm now wondering why he didn't know this information immediately if this is their normal policy. I also wondered that it's a business' responsibility to inform customers of their return policy. They print so many things on receipts but not this very important piece of information!

I had my French doors installed by Home Depot, costing me over 800 dollars back in 2005.

The yard man hits a rock and shatters the window so I called Home Depot on Market St., Houston Texas (77015 713-451-9600) where I bought them to ask if they could replace the glass. The girl at customer service said it's too long ago and they do not keep records of what type of door I bought. She asked me for the name of the manufacturer, I said you got to be kidding. Am I suppose to keep the name of the maker, too?

She transferred me to a bigger ** who said that it's too old and there is no warranty. I said to this man or expert of yours that I was asking if there was anyone that could install the glass, replace the glass. He didn't know. I asked to speak to someone that could help and he said sure, but because he did not want to look stupid, he hung up instead.

I called four times to customer service and four times the phone was picked up and hung up. You can check you phone records, I called from**. I called again and this time I went around another department and went to customer service where Trina found the information this time. She gave me the name of the manufacturer, Masonite.

The store manager is Gary **, she said. Bad customer service. You pride yourselves with great employees ready to help and know their jobs. Well, I'm here to say no! What are you going to do to keep me as a customer ?

I do maintenance for all the Vaquero Restaurants, as well as the Cazuelas. I purchase all materials needed from the Home Depot Stores. Every time I purchase materials, I use a company check; already signed and dated by the owner. He only releases these checks to me. I am the one responsible for the picking up and purchasing of all materials. I have never had any problems.

Today, I went to this store and used one of these checks. I was accused of stealing the checks and denied the purchase of the materials. I felt discriminated against, as well as I am a 66-year old man with a triple bypass. I was accused of having stolen checks and that their policy is not to accept checks that don't have the owner with them. Every time I go to home depot, I purchase the same way. Mike, the manager, accused me of having stolen checks, and that although other cashiers have done it (accept the checks signed and dated by the Vaquero restaurant owner), he would not.

Rebecca, the cashier, every single time I go to Home Depot had no problems with me making any purchases. Today, I was accused of doing something I could never imagine doing. I am an old man just trying to put food on the table the honest way, and I got discriminated against. I was treated unfairly at the same home depot when an employee grabbed my arm on the way out of the store accusing me of not paying, and then apologized. I have been called out of my name before and discriminated against because I am Hispanic. My daughter is typing this for me as I can understand English but have difficulty expressing myself in English. I have let go of this long enough as I try not to stress myself out, but being treated unfairly, after years of being a loyal customer baffles me.

I received in the mail a reduction in credit and a late notice to my account. The address on my account was my pre-divorce address. My son happened to get the mail and gave it to me before my ex-wife would have thrown it out.

In January, I sent them a change of address and they said the postal service updates addresses. Yet I still lost my credit and the late fee and now have a mark on my credit. When I sent them a change of address, how do they change it and tell me they will not fix the problem.

Tyson wrote the message (below) as a consumer complaint in this forum. Why was this allowed in this forum if it was not a consumer complaint? He made abusive and condescending remarks about both Home Depot customers and staff. He also claimed that 98% of rebates will go through. Where is the evidence? Or was this something he made up off the top of his head? Here is Tyson's message:

"I work for the Home Depot rebate center, half of these complaints are ridiculous. We get hundreds of thousands of rebates in the mail and online. It is impossible for every single one of them to go through flawlessly. Most of the time, the sales associates at Home Depot will tell the customer that they are eligible for a rebate on a specific product, when they are not. It then comes down on us to clean up what some ignorant store employee messed up.

I assure you that 98% of rebates will go through without question and the issue regarding sending in a copy of your receipt to clear up an error is well within reason. I didn't keep a copy of my receipt for the $4000 worth of appliances I purchased. You don't deserve a rebate if you lack the sense to make a copy of such an important receipt. It states on every rebate form ever printed to make a copy of your information. Take 2 minutes to read your rebate form and stop your whining about how Home Depot is so unfair.

Tyson of Toronto, OTHER"

Clearly, Tyson makes a case for consumers who have to dealt with customer service staff who have no customer service skills.

I had just moved and went to home depot in New Rochelle to have keys made.

Well, the keys were cut wrong and I had to come back four times until it was done correctly. I also bought a mailbox on my last trip but it was not working. I went back to return the mailbox but no one was in returns. I went to the customer service and asked Alicia for the manager. She snapped at me and asked what. I told her why and she told me to go and stand at returns and wait for someone to be there in a minute.

She never got the manager for me so I asked again for a manager her comment was, "The manager is too busy." I asked another sales person and I was pointed to an office behind customer service and was told that's the manager, Michelle. I asked to speak to her and she was very rude and nasty, very argumentative and said to go to returns like the cashier (Alicia) instructed and someone will get to me.

So I just left the store and took my business elsewhere. I hate that I had to go back to get my money back. Your manager Michelle should not be in position as a manager because she sucks.

I called the Cobourg Home Depot to get a price on a Kohler Santa Rosa Comfort Height One-Piece Compact Elongated Kohler Toilet. I saw the toilet in Lowes flyer for $428. I got the bath and kitchen person and asked her for a price. She said she was busy with a customer and put me on hold. I was cut off.

I called back again and got her again and she said she was busy with a customer and put me to customer service. I was put on hold and cut off again. I called back again and got customer service and told her my situation and asked her to check on this toilet. She attempted but was unable to work the computer. She said she would leave a message for the bath and kitchen lady to call back. She also indicated that they absolutely match prices.

The kitchen lady did not call back. I went online and found the toilet being sold by Home Depot only online. I called the number and asked if they match prices. They said yes. I told them it was on sale at Lowes for $428. They put me on hold and about 10 minutes later came back and said unfortunately, they do not match prices with Lowes. I indicated that their policy is very misleading and incorrect and if that is the case, they should say that. I told them that I was going to register a complaint.

I am certainly not happy with the service from Home Depot and will travel out of my way to shop at Lowes. I will spread the word of their poor business policy and customer support.

I purchased four appliances from Home Depot on 7/20. Three of the appliances went on sale on 7/21. Home Depot is fighting tooth and nail to not refund the difference even though when I called to inquire about their policy, they said we had 30 days to get the rebate.

We went to the customer service desk on two separate occasions just to be told that "I don't know how to do that and the manager is not here." We've finally gotten a hold of a manager only to be told that he needs the store manager's approval.

We took delivery on the 24th, being told that this wouldn't be a problem and now they are telling us that the discount they are willing to give is much less than the sale price and won't honor the Energy Star discount on top of it. They also said we can't return the items we've received. We've cancelled the order still pending and are going in tomorrow to meet with the store manager. Will keep you up-to-date.

On the 12th of July, I was promised two Home Depo cards for my home renovation on the 27th but they never mailed them!

I explained how important this was. One of those cards was supposed to have my father's name on it who is flying in specifically to help assist with this project. On the 26th, they said they made a mistake and would not overnight the home depot cards.

Poor, poor service when you consider the amount of advanced notice I gave to your customer service.

On Saturday, my debit card was erroneously charged twice.

The first time I was in the self checkout line and the cashier (Tamara) walked away, and was unable to assist me. I wanted cash back, and did not see the prompt. At this time, a security guard tried to assist me to no avail. He then went to find another cashier who suggested I cancel, which I did. The signature box for credit card purchase appeared. I explained (again) that I need cash back.

To make a long story short, the transaction was supposedly voided. The cashier, Tamara, finally arrived. She stated that I should do the transaction again; enter my pin, and the cash back question would appear.

I did so, the prompt appeared and I requested the monies. The transaction was declined! I then knew that the first transaction captured my money, and left me with less of a balance. I was livid.

After this, I was directed to customer service, where it then became a scene of friendly incompetence and slight aggression. The aggression was from a short guy by the name of Rocco. He stated that, "we cannot help you, you will have to wait". I explained that there is a way for them to give me back my monies. He was condescending and sullen.

I phoned the customer service number (800-466-3337) to complain about Rocco. The representative took the information; his demeanor was open, and he was the only Home Depot employee who empathized. Of course, the cashier Tamara and some unknown woman who did not bother to give her name could not only reverse the transaction (I doubt if they knew how), when I phoned my company today (Monday, July 25), I was told Home Depot has not released or voided anything.

I am disgusted and will call them every day until the issue is resolved.

I was attempting to do $60.34 of business in your store Sunday July 24,2011.The regeister 1 which Chymeshia was assigned had the active light on;but Chmymeshia was absent.The front end supervisor directed me to register1 anyway.When she finally got the attention of Chymeshia,the young woman looked at me as if I had insulted her.During the cash register process,her attitude reflected her displeasure and resentment that I had interrupted whatever she was doing at the contractors checkout register.If I was anyway overstepping my entitlements as a customer,please let me know.

I was at the store for one thing and I saw blades to cut through nails and metal wood and wanted them. The guy said, here you go - Diablo are the best, so I bought them. When I got home and started cutting, I freaking broke five blades in less than a foot. I called their one eight hundred number and they said sorry tough **

We ordered a washer and dryer set to be delivered. The Home Depot salespeople told us it was back-ordered, and it couldn't be delivered until at least June 1. We agreed on June 2, and they printed us out several pages with info about the sale, and on the back, it clearly stated June 2 as the delivery date. Before 8 am today, they called both of us to tell us that their computer said the set would be delivered on May 26. We told them no and that they have to deliver it as agreed.

They said if we wanted it delivered on June 2 (and keep in mind that the receipt they gave us says June 2), we would have to call some number 24 hours in advance of the May 26 delivery date to postpone it. We're in the middle of moving, and needless to say, calling another number to fix their mistake while we have so many other things to do really shouldn't be a priority of ours. I don't know exactly when customer service swirled so violently down the crapper, but it's obvious that it is at the bottom of their priority list. We decided to cancel the sale and go with Pacific Sales, as the company is much better and more reliable.

I purchased Model EDXO 14 CFL Bulbs from Home Depot. These lights are manufactured by Commercial Electric. 2 of these bulbs burned out after 1 year of use, 1 began smoking and nearly caught fire. Luckily I was in the house at the time. I called the Customer Service number on the bulb and apparently the number is no longer in service or "not taking any messages" .These bulbs are extremely dangerous, as there are numerous complaints about them online. Home Depot is responsible for supplying faulty products as well.

I bought a G.E. SG 40t gas water heater on 5/1/2011. Upon opening box at home, damage to the unit was discovered. I took pics of the damage and I went back to the store. I showed the pics to the Dept. Mgr. He said to plumb unit in, and if it leaked, they would replace it. Can you imagine! Plumb it in!

It did leak, and wouldn't you know, the other heater that was in store was also damaged. I was then told they would have another heater transferred in from another store on 5/2/11, and it would be delivered to my home. It didn't show up. Tuesday evening, 5/3/11, (and still without hot water), I showed up at the store to find out what happened. The transfer never occurred, Home Depot failed again! After about 10 minutes of yelling at more than 4 store employees, Home Depot finally agreed to deliver a G.E.50 Gal. heater at no further expense (I would hope so)! It is now in service. But after reading all the complaints, I can only imagine how long.

The main complaint here is with Home Depot, not G.E. Please people, do not buy from Home Depot. Use a local appliance store as I have for my other appliances. My days of buying from Home Depot are done with, good bye and good riddance to H.D! I am thinking twice about an upcoming purchase of a G.E. profile dishwasher. Though, I will consult some appliance techs I know first.

More often than not, I get burned on their 12 month no interest promotions. I specifically shop during the 12 month promo periods but when the bill comes it says six months! I then have to call, provide them with all the information/ad dates and they have to "investigate" before eventually giving the 12 month promo. Had I not looked at the statement very carefully, my promo would have cost me the accrued interest. I wonder how many times this has happened to unsuspecting customers. I too, have started shopping elsewhere for home improvement projects.

We went to the Home Depot today to purchase a new BBQ. We, as a family, and the company I work for spend thousands of dollars with this company. We spent time comparing all the different BBQs they had to offer. Finally coming to a decision on a $300+ BBQ, we were then told they had none in stock but could sell us the floor model with a discount. Upon consulting the management, they informed us that they would not sell the floor model. I always believed in customer satisfaction.

We then said it was HD's loss that we would gladly cross the street and purchase one at Canadian Tire. The salesperson said okay. There was no attempt to keep us as a customer. Maybe Home Depot should not be advertising products that are not available. We were very unimpressed with the service and the time we wasted looking at their merchandise. After leaving the store and purchasing a BBQ from the competitor, we went home and on to the Home Depot website; just to find out that two other London locations were fully stocked with the one we intended to purchase. Had your salespeople offered to check other locations, you would have kept us as a customer and made a decent sale. Disappointing!

I purchased a 4-way switch for my renovation company of 35 years in Orangeville, Ontario. When I got to the job site and opened the box, it was not a 4-way. It was a 2-way that lights up. I tried to return it to the Newmarket store. Frank, who would not give me his last name, said he would only give me the price of the 2way at $9.98. The 4-way had cost $36.14. I didn't want my money back. I wanted a 4-way switch so I could go to work. He told me to drive back to Orangeville and return it. I did so Orangeville gave me a 4-way switch and said Newmarket should have done the same. I could understand if each store was a franchise. It's Canada wide. I spend $20,000.00 to $60,000.00 a year at your store. I would really like an answer on this problem. I have always been treated extremely well at all home depots even in the USA before they entered Canada. Please help me.

We bought an older home with a boiler and radiant heating system--no A/C. We wanted to update our system with ductwork and a furnace or A/C system. After many bids, we decided to go with Home Depot and the Geo-Thermal system. After the credits from the Feds, the Geo-Thermal ended up being a little cheaper than a traditional system. Home Depot's price on the Geo-Thermal was much higher than the local companies but we were willing to pay for the backing of a major company.

The salesman couldn't have made more mistakes or mislead us any more on what we were getting. He quoted us one price and the installers updated it by $4,000. The install was put off by over a month. Finally, everything was installed. The installers ruined my son's carpet. We didn't even realize for a month because we moved him out of the room while they were installing the system. It took a month to get back in because we wanted to paint and other fix ups. That was the least of our problems.

We also discovered that they never did an energy audit. The system barely works and our heating bills are nearly the same as the old 70's boiler system that we replaced. Now, we are paying $400 a month in heat plus $1,000 a month for this system. We were told that the very high 38 seer system wouldn't be as efficient until we insulate the attic and get new windows. We were willing to lose some efficiency, but $400? This is crazy!

How is this supposed to save us money? At least with the boiler, we were warm--the thing won't heat above 65F. We have to use space heaters with a brand new $20k unit. Thanks, Home Depot. You take our money and we are no better off than when we had the boiler. At least, when we paid $400 a month for the boiler, we were warm.

I applied online for Home Depot's credit card. I got approved, and got the approved email. I ordered two items, a humidifier and a candle. I went to the store and tried to use my card after getting it in the mail, and calling and activating it with the number on front. I even enrolled in the $0.99 per $100 spent protection fee. At the store, the cashier had to call from an authorization. Long hold on the call, and then I spoke to the Home Depot person, and I gave her three phone numbers that are all in my name, and have been for 11 years. I get the bills with my name on them every month, and she says that "not one of those phone numbers came back with your name associated with it", which is craziness.

So, she told me that I had a "security hold" on the card until I "get a phone". Then, I come home just to see if I can order online again, as I did previously. The order went through, and was being shipped. Now, today, I get a message saying that it's all been cancelled, and there's no reason given. This is terrible customer service, and I will complain, make a consumer report, report to BBB, Tom **, the newspapers, anybody I have to, for embarrassing me in the store after being told I was approved for $1,200.00, and activated my card, only to tell me "I'm sorry, you don't have a phone number that comes back in your name".

I asked them, "how do I prove that to you?" She says "get a phone". I have three with Qwest and AT&T, all in my name. I can fax the bills to you to prove it. This was the most terrible customer service I have ever experienced. When I called and spoke with customer service again today, they hung up without saying a word. You fill out a complaint form on their site, and it doesn't take it. It just gives you an "error".

2 issues:

1) I usually pay the account in full and I have always paid off promotional balances before the expiration date. I have had the Home Depot credit card since 1993. Feb. 2009, I lost my job due to chemo and radiation related side effects. I have been trying to get a loan modification since Feb 2009. My only source of income is my retirement. I ran out of all savings this year and have now fallen behind in the mortgage payment by 6 months. Home Depot cancelled my card on November 23, 2010 due to the mortgage delinquency. As of that date, the only expenses on my Home Depot card were the current's month's purchases of $56.00.

2) My Home Depot bill just arrived and contain a $2.00 fee. Zero interest was charged. I called customer service again. I was told the fee is a residual interest fee which is charged when a customer carries a balance. This make absolute no sense to me and the customer service person could not find any explanation for it on my statement. He said it was a part of the terms of my card & that he is going to mail it to me.

During the purchase of a Christmas tree from Home Depot today, an employee asked if I wanted the insects and excess shaken out of it. I said yes. He said, "You don't need it". There was no other explanation. I came home and have now killed several insects and if you shake a branch, hundreds of brown pine needles drop out. It sure seems to me the employee didn't care 30 minutes before closing about what might happen when I got the tree or maybe this was intentional. I would sure like to give the employee a piece of my mind because whatever the manager is going to do is not going to be enough. I have work to do and now I have to worry about a bad Christmas tree (something that is normally a pleasant experience) because a Home Depot employee did not want to do his job.

The Home Depot store is: West Niles #1981 8650 Dempster Street Niles, IL 60714 (847)298-7547. My son unloaded the tree from the car and installed it in the living room. I am worried our house is going to be permanently infested. My son lives in the next state over (Wisconsin) and won't be back for another 2 weeks. My back is bad and I am not sure what I am going to do now. I can't get the tree back onto the car and even if I could, all of your locations are now closed. There are bugs in the house, a tree we can't see, and this has put a dampener on the holiday spirit having to deal with this because someone didn't want to do a minute of work. Any help you could offer would be greatly appreciated.

I bought a new Maytag refrigerator from Home Depot and had to wait for 12 days to have it delivered. We were moving to a new home and needed this at least on the specific day. They delivered this on the right day, but the problem is the product did not work at all. After 24 hours of waiting for this to cool, I made a call to customer service where they decided quickly to have a new refrigerator sent. Maytag called me, but told me they could not deliver until the 15th and then there is no guarantee for that day. I asked if it was possible to have it delivered sooner and was told without sympathy that they don't deliver on weekends.

They behave like I have been done a favor. I was told I was lucky I called when I did because if I waited 48 hours they would have not replaced the defective product. I told them about the food we had purchased and I was just told to get a loaner. What is that? How about you put this as a priority and get a new fridge to a customer. This has really caused me to feel like they got the money and do not care about the loss of our food which calculated out at over $300.00.

I feel ripped off and now I am concerned about doing business with Home Depot or Maytag. I was tempted to just get my money back but weighed the stress level we are already under and the fact I am threatened with a large restocking feel. I feel they may have known the failure of this product by the quick decision to replace it. Now I am concerned that we may have issues with a product I feel compelled to place in my home. We are forced to eat out for another week because of the mess made by them. That is added to the $300.00 in funds we have already spent. The next time an appliance is stalled, make sure it is proper and leveled.

That is part of an installation. I really wonder about how many people have this same issue. I purchased a warranty and I do want the food replaced for us, as well as the trouble this has caused. This deserves a complaint because Home Depot and Maytag have violated this consumers right to have a functioning product delivered, working and installed properly in the time frame agreed to. I also have to store this defective product in my home till they pick it up. What about all this? No apology whatsoever. I know now I will not go to Home Depot and will not purchase from Maytag, despite the fact that I have always purchased products from them. I will also discourage purchases from them. I am upset and have every right to be.

Just wanted to say people always think they are getting a great price and workmanship from Home Depot or other companies like Sears. Wrong. Their crews are usually a bunch of goons who don't have a clue how to roof let alone try to fix a leak. I have my own roofing company with just one employee—me. Every body always thinks Home Depot is cheaper than guys like me. Wrong again. A roof I might bid for $3,000; Home Depot's will be around $6,000. They have to pay a crew of goons and the smooth talking sales man they send out, who by the way will tickle your ear to get the job, and Home Depot has to make money. But most people anymore don't seem to use or have any common sense. The old saying you get what you pay for, it's sad to say sometimes you pay a lot more for a lot less.

I ordered the counter top in July and my contractor Jon ** paid for it with his credit card thus becoming the customer (per home depot). It was delivered and installed the following month. Several weeks later, I started noticing, in different lights/time of day, that the counter top had hundreds of scratches within the product. They are deep scratches, not superficial.

When I showed them to Jon he agreed, so tried to sand them out per recommendation of the manufacturer. It didn't work. I said I'd like it replaced. We had to wait several weeks to speak with Scott ** store manager. He was on a leave of absence. When he returned, he offered to pay Jon $625 for his installation costs and offered me a new counter top at 50% off. He said Woodcrafters (the manufacturer) would not back their product.

I refused the offer, unable to pay 1 1/2times the cost. Jon accepted the offer and received $700 from HD. He signed a waiver that completely released him from this contract. Jon also sent me a letter releasing himself from the contract with me. I had left all negotiations with my contractor but now that he was out of the picture I personally spoke with Scott **.

He explained that it was like a car, you must return it within three days if you find a scratch, not several weeks later, so my time had run out. He stated that that time period was in Woodcrafters warranty that I had to read the fine print. I obtained a copy of the warranty and found out that the counter top is guaranteed for the life of the product from purchase date for any defects in material and workmanship. The next day, one phone call to Woodcrafters, they offered me a new counter top free of charge (minus installation) and that they back their products 100%. What a different story!

The HD representative said, he thought my counter top looked fine, so I told this to Woodcrafters and offered to set up a time with their rep and she said that wasn't necessary. I now have this counter top in my bathroom that I have not paid for it still needs replacing. My 40 year old counter top that I wanted replaced looked better that this one.

I don't understand! I thought HD and Jon closed the deal and that I was left to deal with this counter top. I would just drop the entire issue but ethically I still owe Jon $800 for the purchase. I don't have to pay him but I intend to. I have $1500 saved for this project (back to the original price). If I can get my new defective free counter top from Woodcrafters, I will pay Jon his $800 and the rest will go to a new installer, thus $1500.

The $700 HD paid Jon was their choice, not mine. I didn't settle. Am I really being unreasonable? I don't think so. For all the hassle, miscommunications, pain and sleepless nights I've spent pondering over this I need to put it to rest. I truly don't understand what I did wrong. Please, I need you help.

When I entered HD, I was approached by a woman asking me questions about Solar Water Heating. She was showing me a system for water heating and it was a solar pool heater. When I tried to explain that I had what she was showing me on my house for my pool, she began to rant and rave about her equipment versus my equipment and I was forced to walk away. Glad you have Solar. Too bad the people don't know what they're doing. Go Solar HD. We love you.

We were looking for information on the water heater tax rebate. We asked the plumbing associate information about which models qualify. He specifically pointed out a 12 year GE 40 gallon gas water heater. He said it was the only 40 gallon that qualified. I pointed out that their literature only mentioned tankless water heaters as qualifying products. He assured me that this model of gas tank heater qualified.

My husband went back a couple of days later. He asked again specifying that he wanted the one that qualified for the tax rebate, and was again pointed to this model. He bought it and we installed the next day. I went to fill out the tax rebate form and found out that there are no residential tank water heaters that qualify for the rebate. We would have bought a different model if it had not been for their terrible upsell methods!

I'm having a problem getting an installer via Home Depot Rep. to give me a courtesy call with regards to replacing/installing a new window. What happened to professionalism and respect for customers from either a Home Depot rep. for followup or installer to provide the actual service call? I wasted a whole day waiting for the installer to show up. So far, it's 3 pm now and there's no call or show. I guess once they sell you the windows and collect their fees, you're on the bottom of their list. Now I begin to wonder if they would show up on a rainy/windy cold day to do the job. The Home Depot rep. set up the appointment this time and no one showed up. Shame of Home Depot for not following up or notifying the customer! The one installer who showed up previously did not bring a ladder with him. I specifically stated that it was on the second floor. Give me a break on this matter!

On November 20, 2010, a representative of Home Depot provided me with an estimate of $2048 for 8 inches of insulation of a room above a garage. The sales consultant briefly looked into the crawl spaces and informed me that there was no insulation beneath the room above the garage and that numerous holes would have to be placed in the garage ceiling in order to blow the insulation in a correct manner.

On November 26, 2010, another company evaluated the above mentioned insulation job. This sales consultant showed me that insulation did exist underneath the room in question. However, additional insulation would be needed to fill the space between the room floor and previously placed insulation. Furthermore, holes in the garage ceiling would not be necessary. Clearly, Home Depot should not be providing insulation services because they are not competent to do so.

I have been a customer and seriously think that I am to remain one.

I purchased a 40 gallon GE hot water heater back in 7/07. It had a 6 year warranty. One day, my son looked at the heater leaning. When he brought it to my attention, I noticed the whole bottom had rusted out. I had no water leaking on my basement floor and the insulation was dry. My biggest issue was I contacted GE and had a case number assigned, emailed detailed pictures, and got no response from them at all. Home Depot was very good about the situation and replaced the heater. I would have thought that a large company like GE would at least keep in mind that we are the consumer and we don't have to buy GE products!

We went to Home Depot to buy carpet and have it installed. Everything went well at first. The person who did the measuring came to the house two days later. A day after that, Home Depot called with the final price. It was then that we found out that the installer would not remove the old carpet, that we would have to do it ourselves. As stated in the email sent to us: "The following rooms have pet/odor staining and the installer will not be able to perform the carpet removal."

We do have both a dog and a cat but neither has ever soiled the carpet. Needless to say, since installation did not include removal and disposal of the old carpet, we canceled the order. The idea of our having to arrange for removal of our old carpet is about the most ridiculous thing I have ever heard. We have had new carpet installed many times over the years and this has never occurred before. I could cope with getting someone to haul off the old carpet, but their refusing to take it up boggled the mind. If Home Depot refuses to remove the carpet of every household with a pet, I wonder how many potential customers they eliminate, 75% maybe?

At Home Depot, I recently had a problem with one of their Rigid cordless drills. Because this is the Home Depot brand tool, it came with a lifetime warranty. I took it in hoping to exchange it for a new unit; however, they only offered to send mine out for repair with a 3-week turn-around time. Because it was still functioning with an out of balance chuck, I decided to keep using it for my business until December when I won't need it as often and take it in for repair then.

I asked about a loaner tool because this was for my business and was told sorry we refuse to do that. The difficulty I'm facing as a result of their defective tool and their unwillingness to honor the lifetime warranty in a timely manner really irks me. I would suggest offering loaners to people who need to bring in tools for repairs. I didn't like the fact that they couldn't solve my problem and left it up to me to solve the issue myself. This left a bad feeling for me with them and will make it less likely for me to shop there as often. I'm stuck using a defective tool of theirs, Rigid brand, because they are unwilling to replace the tool or offer a loaner while it's out for repairs.

I was in your store and I was interested in redoing my kitchen. I talked to a woman, her name was Debbie **. He was very rude to me and form now own I will take my business to Lowes. I cannot understand why a store like yours would employ people like that. This happened in the Oak Ridge Tn Store.

This is with regard the release of my vacation pay from the local store and the Human Resource Department since July 2010. On October 19, 2010, I sent them an email saying, "I have submitted a resignation later to my Manager Brita over three weeks ago. I have also communicated with all the ASM, the HR Department, and I believe I am being ignored or we have incompetent managers that rely on memory alone. I have tried to get my vacation pay of 40 hours since the week of the 4th of July 2010. I was told that paper work was lost and I had to submit again.

Keep in mind, I was on the schedule for this time period and listed as on vacation on the schedule. Since then I have spoken to the manager Brita about this issue; as of today my vacation pay has not been received. My promised calls are not returned and I feel, since I am no longer an employee at the Home Depot, my concerns do not matter. This is shameful and embarrassing to me as I believed I had a good relationship with the Home Depot. I am asking that someone look into this matter and communicate with me as to how it will be resolved".

On October 25, 2010, Megan (manager-AACG), sent a reply email stating, "I am with the Associate Advice and Counsel Group and have been forwarded your email to research. I apologize for the delay in receiving your vacation pay and no one contacting you back. It can take 2 pay periods after termination for vacation pay to be processed in states that are not immediate payout which Florida is one of those states. Your termination was processed after the payroll was submitted for the week ending September 26th. I have researched the system and your vacation pay of 40 hours is set to be paid to you on this coming Friday, 10/29/10. Please advise if you do not receive on Friday".

It is now November 3, 2010 and I still have not received my check. I am greatly disappointed in the level of support I have received. I have reached out to the local store manager since July 2010 and the level of customer service is shameful. Working at the store level, I would never let my customers have to deal with any issues without addressing their concerns and making sure I have resolved all open issues. I will escalate and report this to any media resources to make everyone aware of how The Home Depot treats its existing internal customers.

This has created a mistrust for the Home Depot and as an ex-employee, I really thought and had the mindset of customer is always first. The services I have received is not acceptable; just imagine what a regular customer may experience.

I am currently undergoing a large renovation project and have made every purchase for this project at the Home Depot store. Having spent close to $20,000 at the store and a customer service experience that was decent enough, I decided that we would purchase a washing machine at the store thinking it would be a seamless transaction like my previous purchases were. So my wife and I picked out the washer and it was explained to us that installation would be included. I asked if I could pick the appliance up myself and was told that they don't let their customers pick up appliances and the delivery fee was actually included in the price of the washer. So not thinking too much about it as it is a very simple process to deliver, install and remove the old unit from the house. Removal was an additional fee over and above the price of the new unit.

Well, aside from not being able to pick it up myself, I figured "so far so good" and thought nothing of it till the delivery date. So the delivery service (which they keep telling me is called "Double F") showed up as promised, but when they brought the unit to where it was to be installed they called my wife and stated that they won't hook it up because they don't know how to shut off the water and absolutely refused to go any further with the delivery. They also told our tenants that they would be back to pick up the old unit another time. Already at this point I am frustrated because now tenants are stuck with two washing machines neither of which they can use.

So it turned out our tenants ended up hooking the new unit up themselves. Our tenants then proceeded several times themselves to deal with this delivery company (Double F) to coordinate the removal of the old machine. Well, after several unsuccessful attempts through the period of one week, the delivery company (Double F) told them they will not come to remove the old unit because they had not hooked the old one up themselves. So when I was told this I am thinking "What the heck is going on here? How could this be so complicated?" I then proceeded to call the store and explained the situation up to this point to a couple of associates at the store.

They told me "Okay, we are sorry. We will call the company and return your call." So I waited and waited and received no call back whatsoever. So even more frustrated I called the store again and had to explain the situation to a few employees there again. Then I was told, "Oh, I guess they won't pick up the new one now because the old one wasn't unhooked when they delivered the new one." Wow, I then proceeded to say that had I was told that when I purchased the unit I would have made sure that it was unhooked. The associate then said that he would check into it and return my call when they come to some sort of resolution. No call back.

So once again I called the store and re-explained the whole situation again and was transferred to an associate from the appliance department. So when this employee comes on the phone, there is absolutely no greeting and he said in a tone of voice that suggests I am inconveniencing him, "What exactly is going on here?" So already frustrated, I try to calmly explain to him what was going on and he continues to try and undermine me over the phone. He then stated that he will he will have to call me back and look into it. It was at this point I raised my voice and stated in short, "No, I want this to be handled now. Every time I am told I will get a call back, nobody ever calls."

He asked me to lower my voice, so I said to him, "I am raising my voice because every time I try to resolve this issue, nothing ever happens and I never receive a call back." I then told him if you agree to talk to me in a civil fashion I will do the same. He obliged and proceeded to treat me with some respect and I did the same. But he still said that he would have to have someone call me back. Well, feeling hopeless about the whole situation I agreed and actually received a call back this time.

The gentleman who called back was polite and respectful and said that he will have this issue resolved for me. I would be getting the delivery charge and the removal fee back and they will pay for an additional delivery to have this issue solved. I said okay that is fair enough and thought for sure this time something would be resolved. Well, we were given a date that the old unit would be removed and we would receive a call back with our delivery time. Well, the next delivery day came and over half way through the day I ended up having to call back and explain the story yet again as if I had never called. Well, the person I spoke to told me that I had to phone the delivery company myself.

I was too exhausted to battle with it anymore, so I said fine and took the number. But rather then calling the delivery company I called the toll free customer service number and explained everything again. I told her that I had just called the store and I am now expected to resolve this issue with the delivery company my self, which I felt was ridiculous because I didn't purchase the unit from this delivery company.

She said, "Okay. One moment and I will transfer you." I asked if she was going to transfer me to the store again and she said yes. I said please don't transfer me there again, it has been going on three weeks now and they still have no resolution nor do they return phone calls. So she obliged and contacted the store herself in an attempt to have the situation resolved and I would receive a call back. I said please have someone call me back this time because everyone I talk to gives me the same answer. She said that was not a problem and I would receive a call back.

I was working at the time and had an hour and a half before I had to leave, which I figured was plenty of time for them to return the call. Well, nobody called and I had to leave the office. So it being a Friday, I left for the weekend knowing full well that nothing would be resolved on a weekend. I waited till I returned to work and sure enough there was a message. Perfect!

I called the number that was left for me and asked for the associate that left the message. I was informed that this gentleman was on holidays and I was asked what the nature of my call was. So again I have to explain myself and she said, "Well, I will transfer you to someone who can help." After I was transferred, I spoke to this gentleman and said that another associate had left me a message and he was on holidays, so I was transferred to him. So again I explain the situation and he says the associate who called me is on holidays and when he returns on Monday he will have him call me.

I said that does not work for me. I have been dealing with this situation long enough and I just want to get it over with. He the proceeded to tell me there was nothing he could do and that I would have to wait till Monday (another week) for the associate that left the message to call me. I said that is not acceptable. I have already been waiting three weeks for a resolution and I am not going to wait another week jus to get another run-around.

Well, he transferred me to another associate and again I find myself having to explain everything over again. She said that she could hear the frustration in my voice and couldn't understand herself why this had been going on for so long. She was very cooperative and said she had been with the company for a long time and actually used to be a delivery coordinator. She said that, in her experience, when something like this happens, they hold the delivery driver responsible and appropriate action is taken against them. Finally, I felt as though something was going to happen as she seemed just as concerned as I was about the whole situation.

She proceeded to have a new delivery date given to my and indicated that I would receive a call on the day and they will pick it up and the whole situation would finally be resolved. We ended the conversation and I was somewhat satisfied that something was finally going to happen.

Delivery date has arrived and I am patiently awaiting a phone call. Lunch time rolls by and I start to get a little concerned that I have not heard anything. So I called the store and explain the situation yet again. I said today is delivery day and we still have not heard anything about when it will happen. I get transferred to deliveries, I explain myself again and the associate says, "Oh, you actually want to talk to appliances."

I said how come I was transferred to you. I knew she didn't know, so I said, "I'm sorry, I understand that it's not you fault but I have been dealing with this way too long and every time I call I get a runaround." So she transferred me to appliances and once again I explain the situation. The gentleman was very helpful and polite and said he would personally make sure that this gets looked after. He said he would call the delivery company and give them my phone number so they can give me a delivery time.

I said okay and the conversation ended there. A half hour went by and I received a call back from the same associate and he had asked if I had heard anything from them yet. I told him no and he was shocked himself and said that he would call them yet again to ensure they call me back. An hour went by. I'm so frustrated I went for a walk down to the store and spoke to the gentleman in person.

He told me that the delivery company is even giving him the runaround and are now refusing to fulfill a delivery that was paid for a second time. He said that the issue is now in the hands with the store manager and he will be looking into it himself. I told him I understand and thanked him for being patient and doing everything he could and how much I appreciated that he was the first person to provide any sort of follow up in a timely manner regarding the situation. I left the store and when I got home, I called the toll free customer service line once again in hopes that this could be looked at and something might be done to prevent this from happening to someone else.

Well, the first time I called an operator answered and just as I started explaining things the phone call cut off. So I called again and started to explain the situation again and the operated abruptly said one moment please and I was cold transferred back to the store even though I didn't want to deal with the store again. Well, as soon as the store associate came on, I started to explain everything and the call was once again cut off. So I did some searching and found an alternate toll-free number and called it.

The most polite associate I have ever talked to came on and I explained it to her and while she was trying to look up the order, she realized that I had actually called the customer service for Home Depot in the United States. I apologized for my error and she transferred me to customer care. I then proceeded to tell customer care about the whole situation and said please don't transfer me to the store again. He was very friendly and gave me a reference number and said I would receive a call back tomorrow.

Well, unfortunately I am not able to report a resolution to everyone reading this because I am writing this on the day that this last conversation happened. But I felt that it is important that people know what is possibly in store for them if they decide to purchase any sort of appliance from Home Depot. I really hope that tomorrow something will happen finally, but I am very skeptical now that anything will. With all that said I know that I will personally never purchase anything from Home Depot that requires delivery again. This is something I don't even wish on my worst enemy so to speak. Best wishes everyone and hopefully this story makes someone think twice before they consider Home Depot as their appliance supplier.

After a wind storm, when the power was off for 3 days, I needed oil for lamps and fuel for a kerosene heater. I was charged $9.48 plus tax for 1 gallon. If this is not price gouging, nothing is.

I bought a set of Hampton Bay solar-powered landscape spotlights. Price was 39 bucks and odd cents. I put them out where the charging cell would get at least 8 hourrs of good daylight. Within two days, they were so dim that I could not tell if they were on or not. I unplugged the lights and let the cell charge for a day. Then plugged them in. Nope. No go. I took them back and got the same set. This time, I let the charging cell charge for 2 days before plugging in the lights. It was very bright in the first and second night. Third, guess what? Nope, it did not come on. I carried them back and the poor girl at the service desk got a earful when she asked what was wrong with them. Simply put, they are junk! After reading all the problems here, I would not buy Hampton Bay products again!

I ordered replacement windows through Home Depot (Nashua, NH) in April of 2010. We discovered that the lower sliding sashes had too much play. We called Home Depot and called the manufacturer (American Craftsman) in July/August. An associate with the manufacturer asked me to measure the lower sashes, which I did. He then told me that they sent the wrong sized-sashes and that they will be shipping the right sized sashes to me. (It will take about 3 to 4 weeks).

About 4 weeks past and I went down to Home Depot to inquire about the replacement sashes and I was told there was no record of any replacement sashes. I called back American Craftsman. I was told that for some reason, the order got cancelled (a misunderstanding between the manufacturer and Home Depot). She had to put in another order for the replacement sashes. It will take another 3 to 4 weeks. After about 3 weeks, I called Nashua Home Depot, there was still no record. I complained to Home Depot. The Nashua Home Depot apparently did nothing. I called American Craftsman and the associate confirmed that they had shipped the sashes but to Home Depot store 3841 (Ohio) instead of store 3481 (Nashua). I called the Nashua store and gave them the information. I was promised that the sashes will be in the store by the 21st of October.

On the 19th or so I got a call from a Home Depot store to come pick up my sashes. I rushed to Nashua and I was told that no call was made from their store, but that the call was from the Ohio store. Meaning after three weeks again, the sashes were still in Ohio! I got frustrated and requested to see the manager (Nashua Home Depot) who promised to talk to Brenda (special order specialist). Brenda called me the following day (I think) and gave a new date for the arrival of the sashes (27th of October). I made it clear to her that I was not picking the sashes up and they will have to deliver them to my place. She called on the 27th that the sashes arrived and she agreed to get them delivered on Thursday (28th) at my place.

Thursday past, I did not get the sashes and there was no call. I called on Friday to Brenda and left a message. She called back and said there was nobody to deliver the sashes and that she is offering me to come use the Home Depot van for free (only buy the gas). What an insult. In all these, I did not request for any reimbursement to pay the handyman who will install the new sashes. If I work irresponsibly as these people, I would have been fired from my job. I have waited for over two months to get my replacement sashes that Home Depot does not want to deliver to me.

Home Depot had a one day sale on Sept. 05, 2010. They sold out of the snow blowers early and took 12 names and advance payments. We were told there would be more blowers coming soon. It is now Oct. 23, 2010 and they have not provided the snow blowers or a valid reason why they have not received them. It's going to snow soon and I'm going to want this machine. Order # xxxx. Thanks. Gary

Home Depot is selling a defective product knowing that service which will be needed at a future date will be excluded. Specifically, the decks on cub cadets completely rust out in less than 3 years. Any rust or corrosion on the deck is excluded (found out 3 years later). I have photos of our sears craftsman that is still in our yard that is over 10 years old and it has very little rust on it. The pictures I have pinpoint the areas prone to rust.

The lip which goes around the bottom of the deck is completely rusted. Any area which has another part attached to the deck has rust around it, including all weld spots and any location a screw is visible. There are also a few plates that the pulley rest on that have about a 1/4" gap between them and the deck surface that are about impossible to get the grass out of unless you use a power hose. As noted, I have pictures that show our craftsman that is over 10 years old has minimal or no rust in these obvious problem areas on the cub cadet.

The second major problem is that the belt always falls off. We had it in for service in May 2010 and they simply put another hole in the deck and moved the spring over some for the pulley. They did an annual service on the mower and were suppose to have fixed the belt problem. They made no mention of a rust/corrosion problem at that time. When we first used the mower at home, the belt and spring fell off.

I reported it to the service shop and they said to bring it back. Lawn mowing season was in full swing at our house and we couldn't be without it another 2 weeks. We said we'd bring it back the end of summer. We did and it was at this time that we were told there was a service bulletin on the belt problem and there was a fix kit that would correct it. (This fix kit should have been put on in the spring.) It was at this time that they called us and said they couldn't put the kit on because our deck was so corroded.

We now have 3 more years on our extended service warranty, but nothing can be done to fix the constant falling off of the belt or any other problems that may arise that involve things attached to the deck. We were told we had to buy a new deck because they were excluded from warranty. We contend that this deck is defective and the way it is designed it is guaranteed to rust. There should be a class action lawsuit against cub cadet and I will be picketing in front of Home Depot come spring against cub cadet mowers.

On October 9, 2010 my husband and I purchased 410 pieces of Rightwood Sitka Spruce Fence Boards for a DIY project. On October 15th we began nailing the boards up and finished on the 16th. Not even a week has passed and after butting the boards up against each other, we now have gaps of at least 1/4" between each one.

We don't have the privacy fence that we thought we were getting. The boards have shrunk that much in less than a week. We purchased this product because of the time of year that it is and we didn't think we would have time to get stain on it before winter/rain and this product is pretreated so it is not necessary to treat it. I dread what the fence will look like by spring at the rate that it is shrinking. Many of the boards in the pallet were cracked and disfigured from what looked like the cutting process. We are truly not happy with this purchase. Home Depot should put up a warning to consumers about this "shrinking" wood product. Our 11 year old cedar fence has only shrunk that much in its lifespan.

On August 2010, we were contacted by a credit company for a $754.35 debt to Home Depot.

After four calls to Home Depot and Citibank, Home Depot stated that in 6-8 weeks, they would send actual proof of debt. Next, a different collection company calls and sends a letter recalling Home Depot and they state no knowledge of complaint. We have resent the letter, however, Home Depot has tagged our credit report. The original charge was $380.65 and now it is $754.35. This is mentally affecting my wife who is trying to recover from cancer.

On two occasions, I visited the Home Depot in Aspen Hill. I wanted to rent a truck as I was interested in buying 100 retaining wall blocks, and 20 bags of mulch for my yard. When I got to the store, I noticed three Home Depot rental trucks on the premises. I then went to the Tool Rental department to rent one of the trucks "that appeared to be available." When I was waited on, and I explained that I wanted to rent one of the trucks, I was told that one of the trucks belonged to the Gaithersburg store, and they did not have the key for it.

As for the other two trucks, I was told that they had not been checked in and therefore the keys could not be found. I had waited patiently for over 45 minutes only to find this out. I asked to see the manager, and was told "he was busy". Is this Home Depot's idea of "Customer Service?" If it is, let me tell you--it sucks! You should hire me to be "Secret Shopper" at that store. I left the store and will never, never return to that store again not even for a light bulb. I ended up going to LOWES to get what I wanted, and paid more for it ($75 more than I had expected).

This is to warn any prospective shoppers not to use Home Depot's in-home designer service for any window treatments. We called our local Home Depot to have their in-home designer help us choose new shades for windows in three different bedrooms. We ordered the custom-made Roman shades on July 20/10 and they charged our credit card that day for the entire amount (over $5519). They came to install the shades on August 12/10. Because our master bedroom windows are quite large, the Roman shades with so-called "easycord" manual lift system were very heavy to lift and to lower.

We asked the installer immediately about the stiffness, and he said it's "normal". But within a couple of days, my husband and I both got calluses from handling the thin, not at all "easycord" system, which also got tangled up with the bottom of the shade. We called Hunter Douglas, who did not take any responsibility for products sold by Home Depot. We called Home Depot and the designer, who came to inspect the shades on August 21/10 and she said it's "normal". We demanded our money back. Since the shades were so impractical, we wanted to throw them out the window!

She said we could install a remote-controlled lift system for an additional $1600-plus. We felt trapped! It was the only way to deal with the daily opening and closing of the blinds in our bedroom, so we ordered the remote control system and they charged us the same day. They came to un-install the shades on September 15/10, left us with no window treatments at all, and we've been waiting ever since for them to re-install the shades. This is over three months and over $6500-plus later and we're still left without any window treatments in our master bedroom! Is this the best HD can do? Now we know why some people go to 3-day blinds stores.

We are so disgusted with Home Depot. We'll never shop there again for anything! They are the worst "designers" and installers we've ever dealt with. We've moved a lot in our lives and lived in six different states, and we've never had this much problem with any window treatments ever! Stay away from Home Depot! They're irresponsible, unprofessional crooks, who take your money but don't deliver the goods! Should we start charging them interest on the money they took from us in July? We've paid over $6K plus for window treatments on July, 20/10 and still don't have anything hanging in our master bedroom windows?!

On 10/07/2010 I was in your store buying materials. I needed a rental truck and did not have my Home Depot credit card. I asked Matt in the rental section to look up my account number using my phone number. He said he could do that. While doing so, he said he needed my insurance card. I told him it was outside in my vehicle, and I would like to get it after he found my account so I don't waste a trip.

I'm disabled and tire very easily. He said he had to have my insurance card to continue. I told him that I found it hard to believe that my insurance card is needed to look up my account number and could he explain why. He went into the office, spoke with a man there, then came out and told me he could not look up my account because it had to be done at a cash register. He sent me to customer service.

Cindy at C.S. desk told me Matt should have done it and she sent me back to rentals. Matt would not do it, so I went back to Cindy. She called rentals and then told me that rentals cannot help me unless I brought my H.D. card into the store. She said Matt has to physically touch the card. I asked for a manager. He was helping a customer, so I followed him for several minutes. I told him what just transpired, and he said either one of them could find my account number using my phone number.

He called Cindy and I heard her lie to the manager about how she dealt with me. He told Cindy to find my account number when I returned. He then told me to go to C.S. and Cindy will find my account number. When I arrived at C.S., Cindy said she could not help me and I needed to go to rentals. I told her the manager just told me to come here. She said he did not tell her to help me. I told her I was standing right there and heard him tell her. She still refused to help me, but a very nice lady named Wilma said she would help me. Cindy tried to discourage her, but Wilma insisted and in two minutes I had my account number—no thanks to Cindy!

My brother-in-law was with me on this day and was appalled at the way I was treated while spending my money in this store. It just so happens he is a manager in a different Home Depot. He told me to complain because HD wants to know when customers are mistreated.

Please thank Wilma. Also, thank Chance for all of his help. On two separate occasions, Chance spent time helping me find items I needed. I don't expect HD to do much with this complaint because I'm only one person. But I posted this experience on Facebook and had several responders share their bad HD experiences. I will now spend my money at Lowe's.

In September 2009, I took advantage of home depots promotional offer-no payment no interest for 1 year on purchases of $299 or more when using hd's credit card. Every month I would pay $100.00 on my account. The shocker came when I opened my Oct. 2010 statement to find that they had charged me an additional $562.42 to my balance, because I didn't pay off my complete balance by Sept of 2010. The rate was 25.99%.

I had no idea they were going to do this. Had I known I would not of touched that promotion, blind sided yes. No one has 562 dollars just to throw away. I live on a very tight budget, and this not only hurt me financially but shocked me. Was a loyal customer. How many of us are out there? I still cannot find anywhere in my paper work or monthly statements about this trap. $562.42 dollars is a huge amount of money for me. I'm worried about other people in the same boat as me, that cannot afford this extra money. Thank you for your time.

I have purchased 3 Hunter ceiling fans and they have all done the same thing. They run a lot but the minute I turned them off and started them back up, they started running very slow with a grinding noise. They are about 3 years old. What has happened to the quality of Hunter fans?

My wife and I would like to pass on our deepest congratulation to the door attendant at Home Depot on Sunday afternoon Oct. 3, around 2:00 at Westmount Shopping Centre.

We have been loyal customers for more than 10 years and we have spent several thousand of dollars at Home Depot for our renovations. On Oct. 3, my wife and I went to Home Depot with our very small Chihuahua, which was inside a carrying bag. We put the bag in a shopping cart, headed inside and was stopped by the door attendant. He refused to let us enter your store. I mentioned to him that we are going to spend several hundred dollars for our renovation and that we had carried our Chihuahua into the store many times before. He refused again, so I said I will never come back to spend any money at any Home Depot.

We went to Rona instead, one of your big competitors. It was our first time to Rona, and to our surprise, we saw a wonderful, beautiful store. We were so happy that your door attendant kicked us out of Home Depot, we would have never gone to Rona and discovered such a nice store otherwise. We were so loyal to Home Depot before that we did not think to shop elsewhere until we got kicked out. On top of being such a nice store, Rona is even pet-friendly. We saw a couple walking with their dog throughout the store, it was not in a carrying bag like ours. Your door attendant said it's store policy of no dogs, but ours was inside a bag. We spent a lot of money on Sunday at Rona and from now on, we will be Rona's loyal customers. We live in a pet-friendly community and will be telling all of our friends about Rona. Please pass our gratitude to your door attendant for sending us to a lovely store.

The card you purchased has a long number on the bottom. That number can be used by anyone who knows that number. They can then download a print out to their home computer which is essentially a gift card and they simply can download the whole value of any card they have the number of. So, here's what happened to you.

You bought the card. After you bought it. The seller or someone he knows went to any computer and entered your card number and downloaded on to printable forms with new numbers, the total dollar amount on your card, there by depleting your card. Now that person has stolen back all the money off of the card. Note that, I believe some home depot employees are in on this scam they are either writing down numbers of cards with large dollar amounts attached to them or are getting into the database and finding the cards with big dollar amounts.

The key point is that the card can be depleted anonymously at an internet connection by printing out what is essentially a paper copy of a gift card all they need is the card number off of your card. Home Depot says, they can't help you recover the money but they know the new card number that was issued off of your card and reassigned to the new (paper copy). So they can track those new cards.

I know this why, it just happened to me. Here's how to get around it. If you buy a card at a discount immediately, have a trusted friend/spouse on an internet connection download the total value of that card you just purchased to a new "printable" card there by depleting the card you just bought and assigning a new card number to the money you put into the card.

This will keep the loser you bought the card from going home and log in to Home Depot website and depleting your card that you just bought from him. It will not keep HD employees who have access to gift card data base from stealing the money. I believe HD has a big hole in their system and they don't want to admit it. To me the only way you should be able to charge money off on a card is to have the actual plastic card in your hand. Its just like cash, so it should be treated the same way as in you don't have it in your hand then you can't spend the money. Lost 300, I believe the employees are in on this theft, HD does not want to talk about it.

I ordered a special order door. It has many defects including that the size is for a brick siding and I did not order a brick siding size door. It has crakes on the sides, it does not lock correctly and it leaks. I have been complaining since June 20, we are now on October 1 and they only corrected the scratches on the glass. Home Depot told me once it is ordered, "it is pretty much off their hands." I spend over $2,000.00 for this door. I am a woman with minimal money to spend. When I decided to spend this money on this door, I expected a Mercedes not an irregular.

My construction has been very slow since at first I was waiting. Then I had to install the door since I was told it would take a while to have the door replaced. I am trying to hold off on the completion of the extension since it also has a leak and can damage more. If more damage occurs, I feel Atrium and Home Depot would be liable for the continual damage of my new addition.

I received bill and paid off entire balance before due date through E-pay at out bank. Home Depot acknowledged it was paid before the due date but I received a bill the next month not only showing the balance had been paid on time, but the statement also had a balance due of $41.53 which was stated as interest on the bill. One rep, Jane, hung up on me when I asked her why it hadn't been included in the balance due. When I called back and spoke to Sue, all she would tell me was she could see the balance had been paid for in full on time but I still owed the interest of $41.53. I called back again and was transferred and hung up on. I couldn't get anywhere with them so I contacted the Attorney General's office. I'm currently waiting for the outcome.

As other Americans, I am on a limited income. If I don't pay the amount, they will add late charges and turn it in to the Credit Bureau. If I do pay it, they've won in their unethical method of obtaining money.

I had a GE 40 gal. water heater fail that had a 12-year warranty, purchased from Home Depot. I called the number on the water heater (800-431-1549) and was told by rep. Debbie to return the defective unit to Home Depot. I went to Home Depot with the water heater and receipt, and after looking up info on many different sheets, they gave me a store credit for the original purchase price. I asked why I just didn't get a replacement, and they said that's just how they do it. Going over to the Plumbing dept. I was shocked. The replacement GE 40 gal. w/12 year warranty was now $617.00! This is from $269 to $617 in nine years? My warranty for the failed water heater states, "We will provide at our option, a replacement water heater should the tank fail...." I did not get a warranty replacement. I had to pay almost $400 to get my "replacement" that only cost $269 nine years earlier.

I do not have $400 to spend on a water heater. I purchased a water heater with a 12 year warranty nine years ago so I wouldn't have to put out any additional costs in case of failure. Now we're going to have to figure out how to pay for this "warranty replacement".

This Home depot has the worst customer service I have ever seen. We just asked a simple question, about a product that had a different price at another Home Depot. We were accused by the employee that we were lying. And they refused to look up for our reference. They kept telling us we were liars. We were very embarrassed and upset. We had to drive to the other Home Depot, to buy the product.

No one to help get building supplies. I got it my self. I am a disabled person. Then on the way out of the store, I saw a chain saw marked down. It took three people to find out about the saw. The manager Mike has no people skills. I spend good money in store. I will not be back. I am disabled and had to load my cart my self. your people walk around and do not help. I am going to talk to my attorney about this. Hope you get back to me .

The staff behind the contractors desk to this store is very, very unprofessional. It's a circle of young ladies who shows absolutely no interest in servicing the customers, and when they do, it's in a very un-courteous manner.

Today, the 30th August 2010, while in line to make a purchase, one of these interesting ladies just bluntly came over to my cart and started ringing up the items on the cart, and opened up the sealed box to a power tool that I purchased. When I asked, " why do you have to open up the box?" She replied she have to. I refused her help, and sure enough, after checking out from the other cashier, she did not open up the box. I have purchased lots of items from Home Depot stores around the country and never had a cashier opening up sealed boxes. Transporting a sealed box is easier to take around because things don't get thrown around while driving. Please, could something be done about these un-courteous ladies.

My husband and I used to shop frequently at Home Depot until a few years ago when we realized that they were all understaffed and understocked. Apparently, likely in an effort to compete with Lowe's, they have now added people and supply chain professionals to amend these issues. We were doing more work on our house and decided to give them another try. After a few successful trips, we needed a large amount of tiles, so we had to order online. I got a message on a Thursday night that the tiles were in, and if I could please call to schedule delivery. By the time I got to work on Friday morning, I had an email stating that the shipments had been declined by owner and were cancelled. I called Home Depot, who said that it was ridiculous for the shipper to have returned it and called them directly.

The shipper then said they had not returned the item and had no record of doing so. They scheduled delivery for the next day (Monday) and Home Depot said that they would work out the paperwork on their end. On Monday, a large delivery was deposited on our driveway - of the wrong tile. That was 3 weeks ago. And every day for 3 weeks, they have claimed they were coming to pick it up and never have. The first 3 days, I was told someone had to be at the house, so I left work to be there for the 4-hour window with no one showing up. I then refused to continue with that. Every day, there was a new excuse - no bill of lading, couldn't find your house, weren't in the area, even though they were constantly telling us "Yes, we will pick up tomorrow." In the meantime, we had to reorder the proper tiles and wait for delivery, delaying the work on our basement by another 10 days.

Well, first off, this is not a complaint whatsoever. I will start off with I went to Home Depot to get material and ideas for building a ramp for my dad. He is in a mobility chair where he cant walk good at all. So he needed ramps to get in out of the house front and back door. Upon entering the store, I approached a young lady and asked her about where to find the material. She then called for a young man which she called him Junior. When he come over, I told him what I was needing to do. I suggested concrete for I wanted it to be sturdy.

After talking to him for a minute or two, he suggested wood would be best because of the ability to move it if needed. He asked if I had dimensions for the build. I then informed him I did not. That I could run home and get the dimensions and return. So when I did return within an hour, I found him and he immediately stopped what he was doing and begun to help me. We got a cart and walked back over to the wood department. He then got some pieces of wood and begun to measure them out and cut them.

The whole time I really wasn't sure what he was doing. After the wood was cut we started too walk back over to the flooring section where he was stationed at. He asked me to have a seat in the flooring section desk. I asked him why and he said he was going to go to the back and build the ramps for me. I informed him he didn't have to do that he said he wanted too. He got some advice from his partner in that section he worked in which I believe his name was Erin. After sitting in the flooring section for about 30 minutes or so. Junior brings out on a flat cart 2 not just 1 but 2 entirely built ramps for my Dad. I was really speechless, he didn't know me from anyone else. After talking for a minute he asked where I was parked at. I told him out which door. As we walked towards the door we went by the cashiers. I stopped to pay for the material, which my dad has a Home Depot credit card. Junior said to come on don't worry about it. He informed me he has already spoken to the manager, Jeff ***. Everything is okay that they wanted to do something for my dad.

I later called back and spoke to customer service for Home Depot and told them of the story. And also called and spoke to Jeff *** the manager and so did my dad. The employee which everyone called Junior his name is Mike ***. I am 42 years old and this employee went way above and beyond his calling if Home Depot and other companies had employees working for them such as this young man. They would really excel. I wanted to say thanks, Mike *** and Home Depot for hiring such a great young man. From the bottom of my heart.

On Tuesday, Aug 24 2010 I went to your store in S.I. I approached a service rep who was engrossed in a conversation. I waited and asked him to direct me to the aisle for the solder. He said they didn't sell it. I said it was impossible. I purchased it before. I went to the customer station and they directed me to another aisle. I went there and couldn't find it. I went back and asked if they could please look in the computer. At that moment, the same salesperson, Pete, approached the desk and I explained.

This was the same individual that said they didn't sell solder. At that point, he said he thought I said something else and that I should speak more clearly. I am a graduate of CCNY with a BSME in engineering. He was offensive. Then, he took me to an aisle where he showed me several items. I had said I needed a low temperature melting pot solder. He insisted they were all the same, which is incorrect. You sell various types. I said he was wrong and that I would handle it myself.

I went back to customer service to explain the differences and that he was not knowledgeable. I explained I was an engineer and that there were differences. I started to walk out. At that point, he followed me. He caught up with me and said, "You know what you can do with that degree." Of course, I became upset and asked for the manager whom I gave a written statement, to Pat.

I purchased a $4000 John Deer tractor with snow blower under the clear instructions that I was to receive a $400 in store credit rebate. After mailing all of the receipts according to the rebate program, I have received a nice letter stating that the product is not eligible. Not to mention I have to jump start the thing to use it.

I ordered a double entry legacy door by Home Depot. After about 2 and a half years, the color of the door was fading and chipping all over from the outside. I contacted Home Depot so many times. They suggested by the people of legacy doors to purchase a refinishing stain to bring the color of the door back. I purchased 80 dollars stain and hiring a professional to do the job. He said it's going to nothing because the door isn't going to absorb the stain and probably destroy the door and there is no guarantee on that. So I went so many times back to Home Depot to so many employees, waiting for so much calls and still they said there not doing anything about it and I think four and a half thousands for the threes.

It's not fair and I'm a busy housewife with five kids. I'm very disappointed with the service and the way there responding to my problem which I need to be fixed for this big name. So many people trust Home Depot and when you need something, nothing is being done

I went to the contractor counter to buy some stuff and the guy at the counter talked me into getting a commercial account. So I filled out the information and used the name Lucas electric. I have never used that name any place else, now about 7 to 8 years later, I received mail for Lucas electric. Home depot sold my information to every person in the world. I get so much mail for that business name. Is there any laws for this?

Electronically filed for July 4th paint rebate. Their online system uses store and transaction numbers off of your receipt to confirm and identify your rebate. How can that go wrong? They have ALL the data on their system already when you apply. August 12th and I get a card in the mail saying I did not send them in required sales data or the receipt did not demonstrate the purchases. Pure baloney on both counts.

It is just inadmissible. Another company that will fall down. Great locations, lousy personnel. Thirty-five minutes to buy an ink, manager smoking outside, four nicely-dressed, uniformed **, no one attending, people look one to each other.

Next day I go back (sorry I made a mistake), ** no. 1 said, "Sir, sorry you have an issue with this ink (I forgot the receipt in the car), the expiration date. You need to talk to the manager. When big manager appeared, I showed him in my Blackberry my online service charge to HD, from Bank of America account, where it states the money spent yesterday in his store. He says, "This is not good for me, which card you pay with?" I showed him my Visa debit, he scanned it, and showed three purchases but no ink from day before. It infuriated me, I am losing my patience, and he sent me home just like that. "Have a nice night," he said.

I called Home Depot's 800 line. I hope the girl who answers will do the claim as she promised me. meanwhile I look in my car and finally found the receipt, found, I said to the girl in the phone to talk to the manager, and at the end, they could not find the ink Epson Stylus 820! This is amazing. I urgently need to talk to a regional manager before these "workers of America" destroy HD's reputation.

The electric mobility scooters will not operate more than approximate 100 feet. I tried for 3 days and I had to leave the store without the items I went for.

I stated in my complaint letter dated September 15, 2009 that I would appreciate someone other than the workmen (of December 2008) that were here before, to come and correct the buckling problem. In October 2009, Mike ** attempted to correct the problem by sending the installer, Don **, with materials that would not eradicate the buckling problem.

The right materials were supposedly ordered but Mr. Mike left the company in March 2010 and the buckling problem was unresolved. A new installation manager named Dennis has been hired, who after many weeks, sent Don back out in April, May and June, but Don was unable to finish the repair job because again he has the wrong materials, that is not the right color and size.

I made many phone calls to Dennis and asked him to put a rush order in for the right size and color trim and molding needed to finish the job. He finally called me on Friday, July 23, 2010 and told me the materials were in, but he was sending out a different installer. At first I agreed to have the new installer come on Tuesday, July 27, 2010 but I did ask him why not Don.

First Dennis told me Don was going to do the repairs then he said Don was tied up with another job but Don is aware of my particular repair needs as to the specific trim and molding needed that will be right to finish the job right. So, I really want Don here to complete the job he started in October 2009 with the right materials.

Another reason for requesting Don specifically is because he voluntarily covered one of the buckling areas with a more attractive panel so that my guests on my daughter's baby shower would not see that unsightly area. I thank him for doing that and I know & trust Don's work. I also think that I am entitled to some kind of compensation since this has been an ongoing problem, since June 15, 2009. Mike mentioned an extended warranty. I would like something in writing. My patience have been truly tested to the limit.

I purchased a water heater as well as an install from 800-Home-Depot with a set installation cost of $279 plus any extras for code compliance. When the installer got here, he charged extra for every bit of work he did, including cutting pipe and putting the valve on. What was $279 covering? Then then installer decided to run the water through the kitchen sink, bringing up enough sediment to block the water-saver/filter/aerator. I continually told him to check it but he kept pounding against the faucet to the point that he broke it, snapping the hardware and damaging it to the point no water would come through other than a light drizzle.

Then he and others from his company said the faucet must be old and kept trying to sell me a new one. The installers company refused to replace it and Home Depot gave me the run around for days. Eventually, offering to replace the faucet if I did all the labor myself. The installer also left the instruction manuals in a plastic bag on the hot water heater. Another rep from the company that came out, also to try selling a new faucet, told me it was very dangerous risk of fire.

Although the process is not complete, minimum loss was a completely broken faucet worth $90 according to the installer as well as a minimum of one full day of time waiting for service calls, calling back and forth with Home Depot and their contractor, and stress for the whole family due to loss of the use of our kitchen sink.

I just want to comment that Home Depot has terrible customer service at this particular store. We went in there and tried to ask 3 employees for help to find something. They just walked by us and ignored us. Then I had to ask 2 cashiers for help to finally get help. The employees are bad with customers.

I always shop at Lowes, the employees there do not treat customers this way. I've tried to email this store. The store wasn't even busy but we got ignored. I don't think I ever went to a store and have had this bad customer service. If you read comments about Home Depot you would see that there are a lot of complaints.

If you need to buy paint brush or light bulb, no problem, go to this store. But for specially ordered material, think twice. Here is my experience.

I ordered bullnose for my stairs on May 22 at store located in Price Club Plz, Fairfax, VA 22030. I didn't get a phone call until late June. They said my order was in the store and ready for pick up. When my contractor went to pick it up, (during the meantime his worker was tearing up carpet on my stairs for new installation), the Home Depot customer service people said they couldn't find the material I ordered. I told them my house wasn't in living condition and asked what's the best they can do. They said there's nothing they can do except to re-order. I told them last night before placing re-order, "Please call me and let me know how long it takes to get the material." I didn't hear back from them. So I went to the store today just to find out that they went ahead to re-order without bothering to make a phone call. I told them I couldn't wait that long and have to cancel my order. The store manager said the best he can do is to issue a $40 dollar credit for my aggravation. Then, he left and said a lady will take care of it for me.

It ended up that I have to wait more than half an hour just to get the credit issued to my account! The attitude is also horrible. It's like I owe them something! This is the worst I have experienced in customer service. Now, I have to look around to find the material I need and during the time when my house is not under the living condition and this is the holiday weekend and I have to be forced to cancel a friends' gathering in my house! The house is under condition of construction. Materials and tools are lying around to wait for the materials to come to finish the installation. I planned a party for this long weekend that has to be canceled. I may have to find a hotel to live just to avoid being tripped over. Such aggravation!

Because Carr Hardware of Pittsfield was closed, I decided to purchase shelving and screws at Home Depot. As I was getting the shelving, the associates were walking by, some in pairs, but not one of them asked me if I needed help. After getting the shelves, I went to the hardware aisle to purchase sheet rock screws. I was not sure which screw size I needed, so I waited for an associate nearby to finish with a customer before I asked for help; however, the associate left the hardware aisle laughing with the customer (obviously they knew each other well). I walked out of the aisle to look for another associate and found none. Thoroughly disgusted, I left the cart where it was and walked out of Home Depot. I can't wait until the next day where I will get excellent customer service at Carr Hardware of Pittsfield, something I never saw at Home Depot.

I purchased a tub unit which I believed to be acrylic based on the information provided to me by a Home Depot associate. The shelf tags and box didn't specify this information. Hence, I requested help from the associate. I also had a witness. To make a long story short, I contacted the manufacturer about maintenance of this product and was informed that it was not acrylic but polystyrene. I was very unhappy, because I researched my options and made an informed decision to go with acrylic. Home improvement is costly, and I am not rich.

I contacted Home Depot and initially spoke with Joseph ** in person. He was very pleasant. He passed the information onto the store manager, Randy. Randy contacted me, and I also met him in person at the store. I provided him several receipts to show how much I had spent on this project. I also informed him of the labor cost. He first proposed to refund me $900.00 (based on the receipts) for me to keep the tub and to compensate me for my inconvenience. I thought that was a nice gesture, but I wanted an acrylic tub. He asked if I would ponder it, and I said I would think about it. I did remind him that my priority was to have an acrylic tub though.

I contemplated it, but again, I knew that I wanted an acrylic tub. I met with Randy again, and he was displeased that I did not accept his offer. I reminded him of my total expenses, which included materials and labor. I asked about having their contractors fix the problem. I even offered to do the demo work, stating that I did not want anything more than what I put into this. He said he would send a contractor to give an estimate for removing the tub and repairing any damaged areas as a result of the removal.

The contractor named Chris told my boyfriend that he could not save any of the tile wall when removing the tub. However, Randy expected me to have the precision and skill to only remove 1 row of tile if I did any demo. How can he possibly expect me to do better than a licensed contractor? Randy contacted my boyfriend who came with me to all meetings. He said that the contractor would not give him an estimate. Now, this is ridiculous for a contractor who works with Home Depot to refuse to give an estimate to the store manager. My boyfriend stated that, and the manager admitted that it was too expensive. It is completely unprofessional to lie to the customer.

I contacted customer service and started to explain the situation. I never got to finish, and Gladys from customer service basically told me that $900.00 was the final offer. She never gave me the opportunity to present my full case to her. She did, however, suggest that I have a contractor give me a bid. She later told me that since Home Depot did not do the installation, they would not help with the labor cost.

As a result, my bathroom has been unfinished for 2-3 months. The $900.00 will definitely help, but my total expenses were approximately $1,300.00. I don't feel that I should have to pay any extra to fix a problem that resulted from incorrect information provided to me by the Home Depot associate. I only want compensated for what expenses I incurred. I am a single mom with a monthly mortgage, and I can't come up with additional funds for a mistake that was not mine.

With regards to my visits to Home Depot 15 minutes ago. Utter disappointment by the lack of customer service in the appliance department. I stood around for 45 minutes and never once did an employee stop to ask if I needed help. It was like a ghost town in the appliances department, just me and the appliances. Not one other customer in the department or area. This is where it gets irritating, there was a group of home depot employees sitting and chatting in the kitchen area. Yes, they saw me, there's no way they could have missed me. The purpose of my visit was to finally purchase a front loading washer/dryer, as well as stove, dishwasher and microwave all to replace older models. I can't express to you how incredibly disappointed, irritated and frustrated I am in Home Depot and the employee who should have been assisting customers in the appliances department.

Sunday 6/20/10, I purchased a fountain (with tax $249.04) for my son for Father's Day. Upon him assembling it, he found that it was missing a transformer. He liked the fountain and didn't want to return it as I was told that it was the last one. I went back to H.D. and asked if they could get me another transformer. Micah was the dept head that I talked to. He said that I could order the part myself just by calling the mfg. co. (Beckett). I asked if he could do it for me. He got my phone # and said he would call me the next day.

I hadn't heard from him by 3pm on Monday, so I went back to talk to him. He stated that my ans. machine didn't work as he tried to call me. I doubted that, but he said that they couldn't send me the transformer as the fountain was made in China and they only sent out the assembly with no extra parts. I pleaded with him to try again. He said again he would check on it. Upon arriving home, there was a message on my answering machine regarding a Doc. appt. So I thought that Micah was perhaps not being truthful with me.

I tried calling the Co. myself and immediately got through to a lady named Tawanda who after asking the cost of the fountain, model #, part missing, my name and address said that if I could fax that info to them that they would send the transformer plus an extra light to me. Now, I knew that Micah hadn't called the company at all.

I have been dealing with H.D. for a long time buying appliances, flooring gardening etc. I am very disappointed with the non-service that I received. Maybe because he felt that being an old (70) woman, my business just didn't matter!

HD is clueless when it comes to customer service. I bought 3 rolls of border paper and opened up the rolls at home. They really did not match the decor so I took them back. The return person said they cannot take them back as they were opened. I asked to speak to a manager. They sent out another associate. I asked if he was a manager and he said no. I told him I asked for a manager. The manager said they would not take them back and he could lose his job as it was corporate policy. Yes, poor service is their policy. I told him just last week, I saw 2 Yahoo's return a $300 chainsaw, still with saw dust on it (they bought it, used it and returned it). I told him he will lose his job due to losing costumers. Just ridiculous.

Stick with Lowe's! They know customer service and I have had bad experiences with them, but their service recovery is awesome.

I purchased a door for $451.18. I was charged twice on my credit card. I'm still trying to get my money back, like it was my fault or something. It has been 10 days. I still haven't gotten my money back. I have been driving back and forth to Home Depot. Customer service acted like it was my fault. No one is really concerned. It's not their money.

I generally spend $10,000-15,000/year at the Gretna, La Home Depot store and about the same at Lowe's. Lately, I have seen a new surge of illegal immigrants in the store by my house. They used to approach me and harass me for work or money in the parking lot, but now I am being approached in the aisles in the store. I do not appreciate the harassment when I am spending my money that has already been taxed down to about half as much as I earned.

Then I'm going to be harassed by some illegal who is already enjoying all the benefits that I and other taxpayers have provided by the out-of-control government spending. I do not wish to shop in this environment any longer. I will be making my future purchases at Lowe's until I hear from others that the matter has improved. You are welcoming these illegals on the taxpayer's expense. Get with the program and take some freaking action. What are you guys? Socialist? Communist?

Although I have visited the store twice, made two phone calls and four chats, I still don't have my issue resolved and am hoping someone at Home Depot can help me. $86.60 on a credit card with 19.99% interest.

I ordered Trex decking and rail system on 5/17/10. I was told that if I ordered it now that I would have it by 5/21/10 as confirmed by Justin at their vendor. So, I pushed the customer to come down and pay for the order so we could get the order by 5/21/10. I was also told I would be called.

On 5/17/10, I went online to check on the order. The only thing it says when you check is the confirmation date which is useless. I went to work waiting for a phone call, which never came. Later part of the day, I called to find out about order the girl on the other end of the line was clueless. I went back down on 5/22/10 to find out about my order and found out everyone else was clueless! So, I waited until 5/24/10 first thing in the morning and went to check on my order.

I saw the person that took the order and he said he remembered me. I asked where is my order I was promised on 5/21/10 and he said let me check. He said it should have been here 5/21/10. It was not there so he called the vendor and talked to Jason, the same person that promised it to me on 5/21/10. Jason now says I won't get the order until 5/25/10.

They shorted on an item. They admit they represent 20 units in a container labeled as 20. But the supplier has reduced contents to 17 units apparently to be competitive, but offered no relief or compensation when I called to complain.

I was in Home Depot on May 20, 2010 buying a curtain rod and a new toilet seat and stopped in the paint department because I was painting the outside of my home. I asked Tom (the manager said that was his name) if Behr exterior paint had UV protection in their paint. He was so nasty and unpleasant in his tone and response that I walked away in tears. The check out lady asked what was wrong and I told her how I was treated by the salesman by just asking a simple question about UV being in exterior paint. She called the manager and I explained that I am a widow and was trying to find paint to paint my home and I asked about UV in the Behr paint and was made to feel like it was a stupid question and I was a stupid person. He was so mean I had alligator tears and had to leave. I decided that I will never shop in that store again. I went to Lowe's today and was treated very well by their sales help to find exterior lights and junction boxes.

We sent an email Sunday, May 16, 2010 explaining everything. Not only are you people not acknowledging you received the email, but we are stuck with paying double for freight cost to Vegreville which wasn't our fault to begin with. The freight is more than the ** patio blocks are worth. We have done this 3 times over the last three years and never had a problem until this time. Cindy insisted on talking to me even if she would have looked at the order, it was my wife's mastercard that paid for it. Since I was in a meeting that morning and wasn't freed up until noon, what if we would have had a male friend phone and talk to her, she would have never known if it was me or not since she couldn't see through the phone. I'm sure she would have released it then.

She humiliated the driver, even though he could see on the computer screen himself (pick up by Eastline). He produced 2 credit cards with Eastline on them, his driver's license and a whims card. As he told us, if she would have just looked out the door, she would have seen the tractor and the 80ft trailer both with Eastline transfer's name spelled across them. Instead, she made things difficult for him and for us. Now we want to know what you are going to do about this?

I have purchased the energy efficient bulbs from home depot then they quit selling them due to the defective nature of the bulbs. The one I have now started a fire but I was able to get it out. The bulbs should be recalled they are dangerous and could cause loss of life. I will be removing all of them from my home. Manufacture does not matter they are made overseas and use inferior components that can cause fires. I have inspected all the ones in my home and found some minor melting and turning the plastic dark looks like a fire waiting to happen.

Twelve-month promotion switched to a 6-month promotion and then interest charged. Do not believe what the contractor desk tells you or even puts in writing. The credit card company says that they are not bound by what the store associates offer you. They changed the terms and now tell me it is too late to change them back. I will pay the interest (22.9 percent) and not do business with them in the future.

On May 9, 2010 we placed an in-store order for a pallet of paving stones and at same time indicated to Customer Services that Eastline Trucking would be picking this up for delivery to our home in Bergville AB. When Eastline came to p/u on Tuesday May 11, Cindy would not release shipment because; as she put it "she wasn't sure he was a driver for Eastline". Even after he produced a copy of the order (which we had faxed to Eastline earlier that day), his driver's license, 2 credit cards, and a copy of his WMYS card she humiliated the driver by not releasing the shipment. Furthermore, the driver, his dispatch and my wife were on the phone while he was at the store still Cindy refused to release the shipment. The end result was that we had to get Eastline to go back this Home Depot store the following day at a additional cost to us of $250.00. We completed all the necessary arrangements for p/u when we placed the order, so why should we be responsible for the additional charge?

The manager knows what Nick I'm complaining about because I brought it to her attention and she was very sincere about the situation. I have always had a great experience in there but yesterday (5/14/10) I truly felt disrespected and so uncomfortable that I wanted to leave. Well, Nick had an attitude from the minute we said hello 3x to him and not even a hello back. He had an attitude and was making faces and was so rude when he was talking to us. We asked for certain caps which I think he didn't know what they were, so he kept saying, "You don't need them sir, you don't need them." Well, my uncle who was with me was a licensed plumber, kept telling him we needed them. Finally Nick says, "Whatever you want."

The things here, they are wow, he must have stupid or something knowing we were right which we were but regardless just give us what we were asking for or we are going to Lowes to spend our money, we even said thank you. He just turned his back on us, it was the most embarrassing experience ever. I will most likely never go back there. Thank God, Lowes is right down the street from me because I'm in the 3x a day sometimes, they even know me by face and name some of them, having someone like Nick on staff is damaging to company and sad because the rest of staff has been great so far. Remember I run a huge company to, so customer relations is very important to a store. Once again, he made all of us feel so uncomfortable, it is an experience I will never forget. I'm sorry, I even had to type this. Sorry.

I applied to Home Depot several times. It seems fair enough and people do it all the time. What I am complaining about is the fact that there is no one to talk to about the application. It's like human resources is this huge secret that they keep bottled up somewhere. You know, when I take the time to apply to a store, I expect the courtesy of someone at the very least to let me know that they reviewed my application and did or did not find it acceptable.

But does home depot do this simple task? No. Why not? Because they don't care. With the job market the way it is, we look to stores like Home Depot and others to increase the jobs, not decrease them, which is what they are doing. Most people that are applying to these jobs have families to support, myself being one of them. We take the time to fill out their 45 minute online application in hopes that we are at the very least given the courtesy of knowing that someone on the other end will review it and get back to us.

Home Depot simply does not care whether or not you are employed with them or not. They insult you with the fact that when you walk into their stores and try to inquire as to whether or not your application was received, their response is that there is no one to talk to and to have "patience".

Patience does not feed my family. Myself and others like me are well qualified for the positions they are hiring for. They do post a sign out front saying that they are looking to employ. Is this just another marketing ploy? Well, this will be the last time that I shop at a store who ignores the people that make it what it is.

I rented a 2000 psi pressure washer. When it was tested in the store by the rentals clerk, he started it for only two seconds then shut it back off, never testing the wand, or even hooking it up to a water hose (taking it from the store at that point was my mistake). Upon reaching my customer's home and commencing to pressure wash her siding, I discovered that I wasn't getting anywhere near 2000 psi. The pressure coming out of the wand was so low that it wouldn't remover mold from cement, wood, or siding. It made a barely perceivable difference in the dust on the house. And the ultimate test? I was able to pass my hand in front of the wand and move it up the water jet until I had stopped the jet at the wand tip. Just to highlight the difference in a working one and this one, I've seen someone cut their flesh when they got careless with one of these things.

So, I went back to the store only 45 minutes after I left. The clerk automatically started ringing me up and asked me if I wanted the charge on the card used for the deposit hold. I said no, that I'd like to void the entire transaction because I never got to use the tool at all. She said, "Well, you still have to pay for it." I asked for a manager. Instead of bringing one, she went, came back, and said I could have half off. "Half off for a tool I never used is still too much," I said. So, she pointed, yes, just pointed at the manager. I went to the manager who, before I can say anything, said to me that the tool left the store in working order so I have to pay for the rental. I said yes, he may have run the motor, but it doesn't get any pressure. And seeing as how it's a pressure washer, I don't think that constitutes a tool in working order.

And here's where it gets good. I agreed to pay the rental at half off if she could show me that pressure washer actually working. She agreed and got the clerk to set it up in a back room of the rental department. They had a nice, big dirty wall with Home Depot written over and over in the filth with pressure washers, obviously where they test them in between rentals. The clerk fired it up and started spraying the wall. And the washer didn't make a mark. He turned it off, and Dawn said, "Well, seems like it works to me." "Excuse me," I said, "what works?" "It runs, it's getting pressure, you'll have to pay." At that point I yelled, "If it runs, then clean something off that wall. Make a mark in it like all the other pressure washers did." This she couldn't do, because the tool was clearly broken. But she could and did threaten to charge my card whether or not I agreed or not. So, I kindly told her to ** and paid cash.

Simply put, I was ripped off for thirty bucks, my intelligence was insulted, and they wasted half a day's time that I could have been making money. But instead, I spent returning and then seeking out a different tool rental source. I'm buying my own pressure washer tomorrow. From Lowes.

We contracted (3/30/2010) for the delivery and installation of a vinyl picket fence. The sub is the Deck and Fence Store at the same address. Approximate lead time was 4-5 weeks. Mr. David measured the property that day. We got a survey done and informed the coordinator Ms. Tammy ** within two weeks. The Deck and Fence Store did not re-measure the area and did not send a supervisor to check the property before delivery as promised. Mr. **'s measurements were short by three feet. Ms. ** originally said installation would be the last Thursday and Friday in April. Later, she called to let us know the rain delayed delivery to the first Monday in May with installation on Tuesday.

The installers came Tuesday. The measurement error was found. I insisted the fence be extended. I was charged $150 for the additional post and fence. The installers returned on Wednesday, but found they were short of material. They assured me they would return on Thursday. They did return on Thursday, but had the wrong material. They assured me they would return Friday morning with the correct materials. When the installers did not arrive Friday morning, I called Ms. **. She assured me the correct material was on the truck and she would find out what the problem was. When she did not return the call, I called the company. I was told they had to reorder material and it would not be available until Monday.

My complaint is their failure to correct the measurements and the lying. I will not do business with either Home Depot or Deck and Fence Store again. Further, I will encourage my neighbors without fences not to do business with either company. As a final insult, Home Depot had no problem sending me the first installment bill before the fence was ever delivered or installed. I would like to be compensated in the amount of $500 for the lying, the excessive wait and the inconvenience.

I looked at some home improvement items to get an idea what it would cost to upgrade some things before I sold my home. They helped me pick out some items and gave me a price list. Well apparently, someone got the bright idea that this was an order list and everything on the list was ordered and put on my credit card! The front door was a special order, so there would not be a return available on it.

They were unapologetic and not helpful in resolving this issue. The hardwood floor I had chosen was a special order and when it arrived it was the wrong color (very dark) and I had ordered a natural color. They took it back but offered no discounts or any help in resolving the situation. They also wanted to charge $2,400 to install a living room 16 x 17 of hardwood flooring!

I hired a private guy for a third of that. The door was to be installed today between 11 and 3 PM. They called and said they would be there around 1:45. They were still not there around 3:30 PM. So, I called the store and they said the contractor took a side job and they did not know when he would be done so they would reschedule.

I ordered a vertical blind valance. I told him I wanted black, he gave white, and he gave me white. He said he would reorder it but he did he did not. I waited all day. No one came. Evidently Mike called me. Said he was Fed Ex. He said they would attempt delivery again on 5/6/10 but they did not. I called Fed Ex and they said they had no order for me. Called Home Depot back and they kept switching me to different departments. I just want my insert that I ordered but they are playing games. Two wasted days waiting for a delivery that was not ordered. Also the first order which he messed up was the beginning of April.

I read these listings and am appalled at the behavior of HD managers and associates. Up until April 14, 2010, I worked at the above store. I am 53 years old, female and retired police captain and ten year USMC veteran. I was hired to work as a Garden Associate (since I have a Master Gardener Certification). Anyway, on the above day I was fired by telephone. My crime? I had dealt with an irate customer the day before who cursed me, belittled me and repeatedly used the F word. He said no less than 30 times, he was taking his business to Lowe's.

I called for management three times on the walkie talkie and none responded. Finally, I told the customer if that was the way he felt maybe "he should go to Lowe's, but we would hate to lose his business." I never raised my voice and I spoke calmly. The customer never filed a complaint, but rather a temp manager we had in the store that day accused me of insulting the customer. I had witnesses, including business cards of other customers who had witnessed the abuse. The manager said "I don't care." I went home early that day at the request of our HR person.

The next day I called the store to find out my status. 3 hours later "Matt" called and told me I was terminated. I then filed a complaint with the employee Awareness Line and the HD Associate Advice and Council Group in Atlanta. They "supposedly" did an investigation. They never contacted the 15 associate witnesses I had. I finally called them back after a week and was told the "termination stands." This is crap.

I lost a job that I was extremely good at. In the 13 months, I worked there I had been awarded the Merchandising Associate of the month twice. I was never late, never sick and always came in on days off when requested. I have lost on average 1100 - 1200 dollars a month in revenue. I have lost face, self respect and self esteem. The morale in the store is lower than low (according to associates who stay in touch).

The customer service rep refused to look up the SKU number for a part badly needed. I went to Lowe's, had service needed, and purchased the part. I'm happy. I have done business with you always; I don't know for the future. Thank you.

On 4/26/10, I purchased a line voltage flexible track lighting kit. We installed as per instructions but it would not light. I contacted a licensed electrician. The electrician determined the conduit had to be flipped to make the neutral and hot contacts align with the lamp connections. There is nothing in instructions that this must be installed this way. Consequently, I was charged $75 for him to figure this out. Otherwise, these instructions were easy to follow. You need to clarify the installation instructions and I feel that I should get rebates for this extra cost incurred.

On April 25th, we visited The Home Depot (Wentzville Pkwy) and told the girl at customer service that I would like to purchase a walk behind brush weed eater. She said, "There's someone over there that can help you." We stood there in front of three men helping one person and they would never acknowledge us.

We went and asked the girl to page someone she walked over and we showed her what we wanted but it wasn't the brand we wanted and we knew they had it because we called and they said they had 4 in stock. She told us, "Oh you want a tiller." My husband stated, "No, we want a walk behind brush weed eater just like this but by Ariens not Homelite." She once again said, "You want a tiller and we don't have one by Ariens." My husband said, "No, listen to me. I want the same thing as this Homelite by Ariens," and even went to a computer terminal and showed her and she still insisted we were wanting a tiller. My husband finally said, "Never mind, I will go elsewhere."

We ended up purchasing the brush walk behind elsewhere. May 2nd, we returned to Wentzville HD hoping for better luck. We wanted to purchase a Pace American Cargo Trailer and went inside to ask the customer service desk how much they were that they were parked on the parking lot. They told us they didn't know because they were being discontinued and they couldn't find a price on it. It was close to closing so they told us to call the next time to get pricing from the Pro Contractor's desk. Why would I call the next day when I'm already there? Needless to say, no one could ever tell us a price. We will not return to HD again.

We bought and had delivered 4, 6-inch panels. It took 4 trips back to the store and several phone calls to the manufacturer, as well as Home Depot about the wrong brackets for the installation. We were told that they had to be manually modified by trimming the lip edges off and then I had to climb 2 ladders and lift the panels above our heads to get them installed.

Today I was insulted and verbally abused at Home Depot Milltown, NJ store (store manager, Jackie **). I purchased 23 Trex Saddle Decking from Old Bridge Store. Today, I wanted to return two unused 12 ft and one 16 ft (this was cut but kept aside due to different color from other 22 boards, golden as oppose to brown). The girl that attended me was with two other young boys and all three were excited, noisy and childish. When the girl wanted to measure the studs, they were going diagonal or overboard that resulted the girl to read size few inches more than 12'. She read the SKU number and a boy jokingly told her it is 16' stud (though on computer screen it was reading 12').

She started blaming me for being smart and returning cut pieces as 12' logs. I politely told her to look at the screen as against SKU it reads 12' but she denied claiming even the size is larger the 12' and I am a liar. I asked her to not insult me, 12' are untouched and 16' was cut before realizing the color difference and that actually caused me to use two extra 12' pieces otherwise I would be returning four 12' pieces. She continued to argue that I should take all back to my car until a supervisor came. (I don't know the name as she did not give me the name). She did take all returns when she realized the blunders made by the girl but continued to defend the girl stating she was doing her job despite the fact I mentioned insulting customers is neither her nor your job and the word 'sorry' solve lots of issues. She refused to apologize or accept their fault.

They gave me a store credit but I strongly protest the attitude, rudeness and horseplay of staff in front of customers. In my 50 years of life, I have never been insulted like this and I refused to use this $106 store credit unless get due investigation, findings and an apology from Home Depot.

I went in to the Vallejo, CA Home Depot to order carpet and return samples (4-22-10). I kept waiting at their desk and they said, "There are calls on hold you have to wait." However, four employees were just standing right there and wouldn't help. Finally, I asked for the manager. His name was Jack. He came over and was rude. He said I wasn't "patient" and "calls on hold are ahead of you."

I asked him why he couldn't just return the samples himself. He said, "I'm too busy." He smiled and said sarcastically, "Have a nice day," then turned his back on me and walked off like my business is trash. I've decided not to proceed with buying carpet at Home Depot because I don't trust the manager there to be responsible should a problem arise with my purchase.

A family member was working on my fence, the bolts that they bought at Home Depot yesterday, 4/20, was too small. He gave me the bolts and receipt to return the bolts and purchase the correct size. The manager at the Home Depot in 1140 Malabar Road, Palm Bay Florida (Ms. Natalie) told me that the item was purchased at store credit and in order for me to do the return with the receipt, I would need a valid driver's license, and if I don't provide one, they would not do the return. What type of fraud is Home Depot doing now? If you buy merchandise and don't have a receipt, I could accept the fact that they need to see a driver's license. How does Home Depot get away with this fraudulent business tactics?

I ordered Kraftmaid desk-height cabinets for home office. I configured, so that the U-shaped desk could be split in 2 in the future. I ordered a corresponding 2-piece countertop. It was delivered in 3 pieces. Future split is no longer possible. In addition, installer raised cabinets one inch, now too tall and looks bad. Ergonomically incorrect.

Although installed a few years ago, I'm still angrier by the day just looking at their work, and it causes ergonomic-related pain. Now friends are saying if the installer was any good, he would be working someplace else. Home Depot would not do anything to remedy. If Home Depot or any other store ask you to sign a contract when ordering, have the store manager sign off on explicit instructions you include.

I have a neighbor lady 85 years young. She wanted a lawnmower like mine. A Black and Decker 24-volt rechargeable mower with a rear bagger. I recommended Homespot, she asked me to call Home Depot for her in Amarillo, TX (80 miles from McLean, TX). I called the store and asked if they had them. The guy said, "oh yes, we have the Black and Decker 24-volt mower". The lady got a friend to take her to Amarillo to buy it with cash money. When she got there, they did not have it in stock. They said they had to order it. They talked her into buying a gift card so they could order it and be shipped to her home.

She got the mower, it was one that you have to mess with the cord. I called back to the store. They told me to bring it back and they do not have the 24-volt Black and Decker. I took it back for her 80 miles. She gave them cash money, they made her buy a crappy gift card so they could order online. They would only give her back a gift card. I tried to talk to the manager, he was real hateful. He told me he did not care if the woman paid that store cash, she bought a gift card and that was the only way she was going to get her money back. So now, she can not go to Lowe's or Ace that has a Black and Decker 24-volt mower. They had some off brand mower. They are going to force her to buy their crap when they made her buy a gift card. The manager was hateful I had to leave the store before I smack the little smart **.

One store manager was extremely rude and sexist. When asked for the customer service number, he gave out the number for phone a friend type service. He smirks and laughs at customer complaints and is extremely unprofessional. Do not shop at this store if you have a choice. They are very unprofessional and do not care about the customers. Taylor at the Home Depot customer service was very unresponsive and not helpful either.

I decided to redo my apartment after so many years and was excited, until Monday, 4/12. After work, I went to the store to buy molding. This is the first time I am buying this type of material and I knew nothing about it, as I am a single woman. I saw 2 employees helping a customer and they told me they will be right there. So I decided to look at the flooring on the wheel in the meantime. I went looking for help, and again, nobody was around. It turned out, I never received the service for the molding and I got so disgusted I bought the wrong molding and never bought the flooring.

I just got off the phone with a friend and he told me he even tried a couple of weeks ago to buy flooring and it took 45 minutes for someone to service him and this was early in the morning. I was physically and mentally disgusted, drained, especially coming after work. I will never go into that store again and I will certainly tell my friends the poor customer service they give dealing with the customers. There is absolutely no reason to be treated like this.

The incompetent manager refused to show grills to two customers. Lisa, a store manager employed at the Home Depot Parkville (store) #2577, refused to bring an assembled demo grill down from the shelf to show to two potential buyers. Citing "safety reasons," she said that her staff couldn't bring the grill down to floor level, but that I could climb a ladder to get a closer look. My friend and I left without buying two expensive grills; we will buy them somewhere else that's not Home Depot.

I attempted to report to Home Depot Lisa's poor attitude and refusal to let us see the grill, but the Home Depot website wouldn't accept my report in the Contact Us section. Then when I called Home Depot customer service, the telephone respondent insisted that I submit my complaint by the inoperative website and that they could provide me with no direct e-mail address to which I could submit my complaint.

In the meantime, I've discovered that the Brinkmann grill is poorly built directly for Home Depot, so I will buy my next grill from a better company and definitely not from Home Depot. I will from henceforth shop at smaller, community-focused hardware stores offering far better service than Home Depot!

I want to compliment this store and its staff, for being the most friendly, knowledgeable, and service oriented retail store I have ever experienced. When you enter the store, you are greeted sincerely, and made to feel welcome. Every step along the way, someone is asking if they can help, and offering to give assistance. The smiles are courteous, and ask you to come back. This store must be a super place to work, judging from the attitude of the associates. They all seem to feel it is their job/responsibility to make you want to return to the store. Thanks for all that you do!

I bought two recessed lighting fixtures from Home Depot and had them installed by Quinco Electric. One of the lighting fixtures would go out after it had been on for several minutes. It would then turn back on after several more minutes and repeat this pattern. After several attempts to remedy, I had Quinco install a new fixture. I am looking for Home Depot to pay for that service call: $145 for an additional visit by Quinco Electric; gas and time for two additional trips to Home Depot for replacement parts and return of said parts.

I went to Home Depot today to buy my annual stock of grill wipes, "Grate Chef" brand. A good product and I use these little wipes all summer to de-gunk my grill. I didn't see any on display so I asked the clerk, who looked very doubtful and made me repeat what I wanted. Then he shook his head and walked off to ask someone else, commenting that perhaps I was wrong and had not purchased these items at Home Depot before. I left the store and ordered the product online. It will be awhile before I return to Home Depot.

I presume Home Depot is no longer interested in the purchasing power of "non-Hispanic" customers. The entire and only advertisement in the Daily Herald newspaper today, 03/21/10, is a total Spanish printing. This is North America last time I checked. What, you can't include an English printing in the paper in addition to the one for our Spanish friends? I didn't notice that from "Lowe's" or "Menards". Is there a message there? Are you telling us something? Economic or physical damage? Yeah, if we all took our business to Lowe's or Menards, you figure it out.

Stayed home from work for delivery, which was late. When the delivery truck got here, there was one older man with a dolly and a 250lb. vanity to be delivered. I was told it was a threshold delivery, when I asked what's that? They said, it was going to be delivered just inside the door. This guy wanted to leave it on the sidewalk! He said, they do not deliver inside the home! He made a call when he realized that we were not going to accept the vanity, and then he said he could leave it in my yard and come back the next day with someone to move it inside.

Now, going back, why did I have to take a day off when you were willing to come back on a Saturday? We were afraid he was just saying he would return and we would be stuck trying to get this inside ourselves, plus, more rain for Sunday. Then we were told they could come back on Wednesday with another guy and they would put it inside. This is so outrageous for a company of your stature! I am still in disbelief. Then my husband called the customer service, Cindy, from Home Depot, and she reiterated that they do not come inside the home. When he asked how we were expected to get the delivery inside, she said to ask friends and family! I have never heard of such a thing.

This is beyond ridiculous! Had we been told this from the start, we would have never gone this route. We are on a deadline to get this item for our contractor. We also wanted to order more items from [them] (lighting) and are now afraid. And, I now have to take another day off from work to wait once again for you and hope that it all goes well. And, from what I gathered from the delivery man, they plan to "roll" the box up our stairs! Do you think there will be damage? If there is one scratch, we are cancelling and moving on. This is twice in one year while working with [them] that we have waited, for nothing. Please tell me something, anything, this really can't be the way [they] run your business!

Home Depot offers a price match guarantee plus they will beat any retailers price by %10.The catch is it has to be stocked in the store, where Home Depot gets you is they carry very few items in the store pretty much everything needs to be special ordered. Another thing is they offer free delivery and installation Home Depot offers free delivery because knowing full well once the item is delivered, you cannot return it to the store. Their return policy only states that if you return an item they will keep %15 of your money nowhere on their return policy does it say you cannot return an item once it's delivered.

This is my story: I bought a washer from Home depot a few weeks back because of their price match guaranty, as this purchase was being placed the appliance specialist was going on and on about how much better Home Depot was then. Sears and that Home Depot offer free delivery and installation and their extended warranty is so much cheaper then Sears (a whole $39). When I asked about Home Depot return policy, the appliance specialist told me that they will charge a 15% restocking fee as it also states on their return policy paper that came with my receipts.

I make my purchase and leave the store. A week later, the delivery team shows up and installs the washer. I am not happy with the washer takes an hour for one load to finish. I call Home Depot today to ask about their return policy. The first sales associate places me on hold because she has no idea what her stores return policy is. 10 minutes later, an associate from appliances picks up and explains that they will keep 15% of my money (as he put it), then proceeds to tell me that they do not accept returns on appliances that have been installed and used? I then ask him why I was not told this at the time of purchase when I had asked what the return policy was.

Basically, Home Depot offers the free delivery and installation knowing that once the appliance is installed, you will not be able to return it Home Depot is very aware of what they are doing to their in the dark customers. They do not have this return policy anywhere on their receipts or on their purchase agreements. I got scammed by Home Depot. I should have gone to Sears. They have a fair return policy which discloses their entire return policy, not just the part they want you to know! What's funny is that when I was chatting with the delivery team, they also told me I should have bought from Sears! Go Figure! I think Kern county residents should beware this is such a scam I would love to see Consumer Affairs go into Home Depot requesting to see a disclosure paper that is given to their customers after or before purchase. Home Depot is scamming their customers. They do not have their stores return policy anywhere in the store or on any of their purchase agreements. This is fraud.

We bought a solar water heater through home depot in September of 2009. HD contracts out to Delta Mechanics. We bought the solar water heater in part because of the rebate offered by APS (the power company) which is several thousand dollars. All that needed to be done by the Delta representative was finish filling out the form for APS and send in a copy of the invoice. They were also supposed to fill out a permit request for our county.

It is now March and we still have no permit and no rebate from APS because the paperwork has not been sent in. I have made countless calls to Home Depot with no success. Everyday, we are getting more and more upset. Do not buy a solar water heater from Home Depot especially if Delta Mechanics in AZ will be installing it.

The security guards are using racial profiling and they pretended to be cops. When me and my wife were ready to leave, the alarm went off. When I realized that the alarm was going off, out of everyone that was leaving, they only stopped us. They padded me down without any proof. While they pat down, they have said things like "thief" and today, I threatened to call the police. This has happened more than once and I have never stolen a thing. Today 03/01/10, at 8:30am, they stopped me and a Mexican man and violated our rights. You may see it in the surveillance camera. They have to change the racial profiling and fix the alarm system that they have.

Last night, I drove to The Dallas to buy a refrigerator and dishwasher at Home Depot. I was sad to see their clearance area had disappeared. I really should have bought them while I was there last time. I had that inkling also, but I ignored it. Anyway, I found a really good refrigerator in their appliance section that had been discounted $120 because it had a few marks on it. But the only dishwashers they had were two low-end models that didn't have three level washing (I read on the internet that was a must). However, I really liked an Amana they had for about $350. It was also black. I told them I had a contractor lined up to install it, so I needed it in a hurry. She told me she couldn't sell the display model. I told her I drove 35 miles to get a dishwasher and I wanted to buy both large appliances together and have them delivered (I was also going to buy a toilet on sale for just $79 to replace the water hog one I have in the main bathroom - it would pay for itself quite quickly).

I also told her I was buying flooring there and was going to have them install it. I told her to please ask her boss to reconsider. In a few days or week, they could have another display model. She asked and told me the answer was absolutely not. Now, I was getting angry. I could not believe and never in my life have I seen a business resist with such passion a sale. I went up front to talk to whoever was in charge, but he was busy with another customer. He did ask if he could help me, but I knew my problem would take a while and I didn't want to rudely interrupt the other customer's business. So I said I would wait. I waited patiently about 15 minutes. It was then 8:45 and I had to be somewhere else before 9:00. I decided right there and then that Home Depot had lost all my business.

When I got home, I wrote them via their website. But to add insult to injury, their website email service didn't work (they were updating). Today, I redid the email to Home Depot and got a connection failed window. I finally called their corporate customer service 800 number and explained calmly my problem. She was quite nice and told me she would send word to the store manager in The Dallas and he would call me in about half an hour to try to resolve this. I guess I thought that if I could get those appliances bought over the phone, have them delivered and schedule and pay for the measurer to come out, they would still get my business. I also found out my email did go through, even though it said there was no connection. Well, it's about seven hours later and I have received no call. I have stayed home the entire time. I guess Home Depot believes $4000 worth of business is chicken feed and they can take it or leave it. However, it is very important to me.

The store on Avenue U and East 57th street does not know how to treat customers right. They are rude and they do not know where the items are in the store. I was sent to the end of the store where the seasonal items were when I was looking for room dividers. I will not shop there again. It was a waste of time for me. I was not the only person there who felt this way, some other customers were lost there, too.

I live on the property line of Aurora backed up to Home Depot. Even though there are codes that supposedly protect the homeowners, they are ignored, and Aurora pushes the responsibility for proof back on us. There is to be no activity (the homeowners were here first) from 7:00 PM to 7:00 AM. We are constantly awakened by back-up beepers and tractors clearing snow or whatever else from 4:00 AM on.

I have complained to the city of Aurora, complained to management, etc. They wait a period of time and violate my rights again. The beepers are a direct violation of sounds ordinances within Aurora, as well as the silence we should be allowed until the 7:00 AM cutoff time. I have had it. My family and I are awakened and cannot go back to sleep.

On Saturday, February 13, I visited the store and parked in the Home Depot parking lot. The store has an issue with a very large number of workers on the sidewalks looking for a day labor job. The workers travel onto the parking lot, hanging around cars and asking people if they need help. On this day, as I was getting into my car from shopping, I saw in the side rear-view mirror an individual pushing one of Home Depot's large metal carts. I waited but didn't see him again.

So I started to back out and hit the cart that I found that the day laborer had put behind my car. I look in the mirror, and the laborer ran up and removed the cart from my path and took off. I pulled forward and proceeded to get out and inspect my car and found that my bumper and rear tailgate were scratched. I turned to confront the worker, and he was running off across the parking lot.

I received a call on Monday, the 15th, from Billy in the insurance office. He asked that I explain what happened. I did.

I was advised by him that my word was not good enough and that they are denying my claim due to the fact that they do not believe me that a day laborer had done this. I told him I was there and watched the man ran away. He then proceeded to tell me that Home Depot's parking lots are public property and that you take all risk when you enter. I then asked him that if a woman was pushing a cart of merchandise from the store and a day laborer approached her and offered to unload her cart into her trunk and he dropped something on her foot, does Home Depot take any responsibility for this? He said no and that she's at fault for letting him help her.

Home Depot has the issue of day laborers at many of their stores across the US. This position of "No Responsibility" for laborers who approach people in their parking lot needs addressing. To support that this is an issue is the fact that the store in question today advised me that they have hired security guards to monitor the parking lot for the day laborers coming onto their property.

Home Depot should be responsible for signage that is large in print and posted highly visible in multiple sights for all to read stating their position. Women and children are not safe in their parking lots with these people around. The day laborers are there, because Home Depot created a job source for them. Therefore, they should shoulder the responsibility for monitoring their habits in seeking work at Home Depot.

Do not hire Home Depot for special orders. My complaint is we ordered for a garage door opener. 6 days later, I am still waiting on the installers. I am also waiting on the Store manager to call me back. The store rep Mark messed up my order with our zip code and still have not gotten my garage door opener and installed.

"You Can't Get Any Better" In 2008, my wife and I decided that it was time to upgrade our mower. The Yard Machine we have is a great mower but after six years, we thought it was time to retire it. My grandfather believed that Cub Cadet was the crown jewel of lawn mowers. With that in mind, we went to Home Depot in Scottsbluff, NE.

We found two that we were interested in, so we went to the customer service center to ask for help. The lady behind the counter acted very reluctant to call someone to the front, but she did and the lady that answered the call was obviously there just to put in her time. Every question was met with a response of, "I don't know it's not my department." We asked to see the owner's manual and after eighteen minutes of her looking over the machine, she went inside, came back out and said there wasn't one for that mower, but they could order one and it would be here in about a week.

We purchased the mower at a cost of $1,800.00 and proudly took it home. It is a Cub Cadet LT 1050 with a 50" deck it now has 8.4 hours on it. We had to go online to get an owner's manual on it due to Home Depot's weekly excuse of, "It didn't come in."

Cub Cadet is represented by those who sell their product "Experience the Difference" (taken from Cub Cadet's home page) yes, difference is right Home Depot is ran like a circus, where the clowns are there just to satisfy the feeling of being alone in a big tent.

"You can't get any better" (also taken from mission statement on Cub Cadet's home page) at 8.4 hours the pulley in the middle of the deck, pulled through the deck. Thus, rendering the mower useless! I would definitely say I got the full Cub Cadet experience. "You can't get any better," "Its equipment that's faster and tougher and stronger" by whose standards? "Experience the difference," I guess they mean in the way other retailers sell products. "Experience high performance," that must mean either, the first hour of running it or in the price. "Experience quality," they must be referring to the mower a person retires. (All things in quote are taken from Cub Cadet's home page mission statement.)

It is my opinion that if you are looking for quality, service support and a name you can trust, shop somewhere else, and most of all shop for a different brand other then Cub Cadet. This brand and store in my opinion is a definite buyer-beware.

The rude employee refused to assist with the location of a product. After answering the telephone, he hangs up on the customer. This happened more than once on the same day on 3 calls made to the store. One reason given for not assisting is that they were remodeling the store.

I was shopping. I asked her for some help with some plants. She got really nasty because she wanted a break. She said some real nasty words to me. She is supposed to be there to help customers, not be smart and make people not want to shop there.

I went to this particular location on January 16/10 for the first time, (our regular store did not have the item that we were looking for). I found the item (table saw) and the sign said $109.00 ( same as online price ). I went through check out, the item scanned for $129.00. After waiting 5 - 10 minutes to have someone come to verify the price, it was changed. When I asked about the scanning code of practice that is posted at the register, the cashier asked "I'm giving you $20.00 off, what more do you want?"

After another cashier came over and the 2 of them reading through their material, not seeing how I was correct on the matter, I asked to speak to the manager on duty. That is when "Bob" came up. He also was unaware of the proper procedure on the scanning code of practice. I asked to speak to his manager. He indicated that Mike was his manager and that he would call him. After a few minutes, he got off the phone with Mike, who would not come to the front of the store to speak to me. I was basically told that "there are four of us here, and we are not reading the same thing as you." I felt very insulted due to the fact there were other customers around and I took that to mean that I do not know how to read.

Well as it turns out, I do. I did put in a complaint with the Retail Council of Canada for this store not complying to the scanning code, and also with Head Office. When I called head office, I was told the store mgr would contact me within 24 hours (it took 48) and only once I received a call from the Retail Council, and a follow up call from head office with 72 hours ( it took 1 week ). I was eventually offered a $25 gift card (which I feel is a slap in the face for how I was humiliated and treated at that particular store and still have to go back to it to get my $10 back that the store mgr said he would drop off to my work, because I really did not want to ever go back to that location ever again.) In all fairness to the mgr David, he did call and leave a message to try to set up another time that he could drop it off.

I am a hard working individual (retail) not overpaid, but have spent a large amount of money at Home Depot (approx $800 that particular day). This experience has left a very sour taste for me. The only damage that I have really suffered is the humiliation of being spoken to in the manner that I was in front of other customers. And also, to have to go there yet again to get what is rightfully mine ($10). My husband has told me to forget about it, but I say no way (that was almost an hour's wage). Home Depot makes a lot more money than I do.

This is a follow up to a complaint that was posted the week of January 19 regarding a negative experience I had in purchasing an item at Home Depot, which resulted in a cancellation. In response to my situation, I wrote a letter to senior management and I am very pleased to report that I not only received a response, but a personal phone call. Additionally, they are working with me to ensure I get the item that I purchased. I cannot be happier with the end result. This shows that companies do listen to the voices of their customers.

I had been a regular shopper at Home Depot before this happened, and now have to say because of this response, I am a shopper for life. You cannot ignore the needs of customers. The response to my complaint is proof to me that management does listen. I hope that others can find similar situations when they take the time to make their views known.

I spoke with this "manager". He was rude and didn't really seem to understand anything about my missed order. The associate that helped me admitted there was an error and the "manager" still refused to help me. Are these really the people hired by Home Depot to give customer service? Maybe Home Depot needs to rethink who their "managers" are and if they can use the brains that they might have.

I purchased a washer from Home Depot and RAS Delivery Services. The technician broke a water pipe while attempting to install, causing water damage to my home. The technician admitted fault, called supervisor, who said they would pay for damages and now their insurance company, Secura, is denying the claim because they have determined there is no evidence to support their insured was negligent in their actions when he admitted he did it and it was very obvious that we didn't have a busted line before he arrived but did when he left.

I went to Home Depot and picked up samples of one kind of countertop material when a man in that department showed me the samples and said I could get a free estimate on a new countertop. I filled the application and within a day, received a phone call for an appointment for refacing my cabinets. I said that was not what I was interested in, that I wanted new kitchen countertops. They said it would be both and I said I really wanted the countertop estimate and information, but okay.

The guy showed up on time for the appointment with only the refacing material and proceeded to give me a really hard sell on his products. Then gave me choice of what I would like. I said I just wanted an estimate on the countertops, which he had no samples of. I said I was just beginning to get some information and would be getting estimates from other places. He was demaning to Sears and to the individual contractors saying only Home Depot was the best. As a result, I didn't get my questions answered and was astounded at these kind of tactics. This inappropriate business practice makes me want to never set foot in Home Depot again. Lowe's and Kohl's, here I come.

On 11/04/09 I purchased Sheds USA Cedar Classic from Home Depot (promotion, 6 months). Shed installed with dozens, maybe hundreds, of open knot holes (looked like a shooting gallery). It had to have been very old dried out wood. Loft poorly installed. I called Home Depot and Sheds USA. Rep from Sheds USA came to inspect problem and said it was worst he had ever seen. He told the Home Depot rep this on my phone with me standing there. He said the company would probably have to replace all sides. Sheds USA called me next morning telling me the report was that it was nothing more than average. Lies. Home Depot calls them, gets a new date for correction of January 11 (today), 2 months after sale. No one calls. I call Home Depot, they call Sheds USA. Sheds USA calls me and now tells me some one will be here on January 20th. Said it was misunderstanding!

I have no faith in either Home Depot or Sheds USA and will never buy from Home Depot again. We wanted to move storage from a shed co. to the new shed in November to save storage costs. It will be several months now due to it being winter, to stain, insulate, etc., before moving storage to shed. Many hundreds of dollars cost to us due to Sheds USA, and Home Depot should have sent their rep here to personally see the shed since I had paid them for the shed.

I paid over $500.00 extra for loft, screens and vents. Loft is a laugh, just a sheet of pressed wood on 2 x 4's. Poorly installed, one side with a large space, the other flush. Now I shop at Lowe's, Poughkeepsie. The stress of the telephone calls, the lies of Sheds USA, the put off in dates, spoiled my Thanksgiving. Frustration from feeling vulnerable in this type of marketing. The total cost was $3200.00 for a shed that looks like a shooting gallery. That is not a small amount of money, especially in today's economy. We have to continue paying for storage now for several months, of $137.00 mo., until Spring when we can insulate, stain, etc., and finish the shed. We had hoped to have done this in November when shed was delivered as it was still seasonable weather. Very, very upsetting. Disillusioned with these companies. I will not do business with Home Depot ever again.

I am sending this response along with my many previous attempts to fix this issue to Home Depot Corp. Again, what I want: I want my account audited for the last six months and the policy they stated enforced! If it was abided by [their] company, I wouldn't have a revolving balance along with a promotion that doesn't expire for six months nearly paid off! Please explain why I have such a large revolving balance and two promotions not expiring for some time either already paid off or nearly paid off?

Notice: CitiBank is in violation of the Home Depot Promotional Agreements! I have made numerous requests that have been answered but with the problem not being addressed. I have sent the below to Home Depot corporate offices, not the consumer credit offices but Home Depot Corporate Offices. I am demanding an audit of my account and the corrections listed below made.

Their company is not abiding by the promotion agreement as you advertised. In the past few months I have made a large payment on my Home Depot credit card and then called to ensure that the payment was first applied to my revolving balance and the remaining amount be applied to the next promotion to expire. One of the representatives applied all the money to promotions not expiring for over a year and shifted all the money into the revolving balance. I have contacted Home Depot credit in writing several times with a positive response but their actions are the same, money applied to promotional balances not expiring for months and money shifted to the current interest bearing revolving balance. Again, applying payments to promotions not expiring for months and shifting the money to the interest bearing revolving balance.

I have spent over $40,000 in Home Depot over the past three years. If this is not resolved and the money unfairly taken from me in the form of unwarranted interest not returned, I want my account closed. What I want: 1. That my Home Depot account be audited and all payments be applied first to the revolving balance present at the time of the statement, except for those times I requested that a specific amount go toward the next expiring promotion balance, which was every expiring promotion; 2. If CitiBank is unwilling to do the right thing in accordance with our promotion agreements, I want my account closed and I will default on any remaining balance until the interest stolen from me over the past five months is returned.

Tried to take the humidifier back to Home Depot and they had no idea what I was talking about, this recall was not in their system. Took the unit to Home Depot and had to bring it back home and will have to take it back, again!

I purchased an electric range from Home Depot in November, 2009. When the stove was delivered, I was told they were unable to install it due to the wrong type of wire from my old stove. I was told they weren't able to haul away my old stove and leave the new one while I had the wiring changed. I was told to refuse delivery and re-order the stove when had the proper wiring.

I went to the store on "cyber Monday" (Nov 28th) and took advantage of a deal on a slightly better stove which was on sale. Because I still hadn't received my money back from the first stove (which I paid cash for, the store gave me a store credit for the amount (gift card) allowing me to purchase the second stove. Yesterday (Dec 8th) I received a call from customer service telling me the second stove I ordered was not in stock. My options were to wait for the manufacture to make more, (which was an undisclosed amount of time) cancel the order or to choose a comparable model. I was told I would be allowed to upgrade a small amount for the inconvenience.

I spent 30 minutes on hold before a reached rep Shayla. Shayla assisted in finding a stove that was convection (an upgrade for us). I was told we would get 100$ off any stove we chose. At checkout time we had to pay 28$. A look at the receipt shows we were given a 72$ discount. I didn't have the energy to wait on hold again so I figured 28$ was worth being done and over with this ordeal. This morning, I downloaded the new stove's user manual in order to see how it works and familiarize myself with the features. I was surprised to see it was not a convection oven.

I called customer service (30 min hold) and spoke with a rep and explained the situation. She placed me on hold in order to contact a manager. The call was dropped, or I was hung up on. I called back (35 min hold) and spoke with another rep. After explaining my situation I was told I can cancel my order and receive my money back within 48-72 hours. I was told that since the store gave us store-credit/gift card when we ordered the second stove, that I could only get my money back via a gift card. I asked to speak to a manager, to whom I was transferred. I explained that the store changed my cash payment for the original stove to a gift card so I could order the second stove.

I explained that I no longer wished to purchase the stove from Home Depot and that a gift card would be pointless. I explained that I gave Home Depot paper money and I would like paper money back or at least a credit to my debit card. During my explanation, I heard the all too familiar 'click' from the other end of the line and found myself hung up on again. This time by a manager. I wish I had her name. So now I have no stove ordered and no idea where my refund is and how it's coming. Off to the store to try again there- I feel bad for the customer service at the store because they are nice everyday people that now have to deal with frustrated customers like me. I will probably never do business at HD again.

yesterday 11/08 i purchased 6 kitchen cabinets.was told they would not fit in my mini-van.said they would pull & make ready for pick-up later in day or this morning.went back this morning with daughter & her mini-van also. items were not ready,had not been pulled, had to wait 1/2 hour for someone to be found to pull them, then had to wait for someone to load. they DID fit into only one of our vans. I believe the message here is called PASS THE BUCK-I DONT WANT TO PULL ALL THESE CABINETS & LOAD THEM. WHEN THE CUSTOMER COMES IN TO PICK THEM UP, SOMEONE ELSE CAN HANDLE IT. i have spent a lot of money @ Home Depot in the past few weeks @ have more purchases to make, but i WILL BE SHOPPING around for another home store. what just happened is not good customer service. I HOPE THIS COMMENT IS READ.

I ordered an electric fireplace from Home Depot's website and received the item completely damaged; chunks were missing from the edges and the item was scratched everywhere. I immediately called the customer care line and was left more upset. The employee told me that I could ship the item back and receive my refund within 5-7 business days of them receiving it, and in order to receive a new item, I would have to purchase another one, but that I couldn't because they are out of stock. So here I am, left with a damaged item, no chance of receiving a new item, and no help from Home Depot.

Customer service is essentially non existent at Eastlake Parkway location. On my last visit to Home Depot (12-5-09 at about 7:30PM) I entered the store, I said, "Hi" to the "greeter" and she looked at me like I did something wrong and said, "MmmHmm." I looked for an item (a $150 drill) in the same area for about 30 minutes with my wife. There were no employees in sight to help us. When I finally found an employee, he saw me looking for him and quickly walked in the other direction as if he were busy.

I was going to buy a few other items since I could not find what I was looking for but since no one wanted to help, I gave up and left. When I left, there was another female employee at the door talking with the "greeter" I said "hi" to when I came in. The female looked away from my wife and I and did not say anything as we left. She was obviously avoiding us. Apparently the employees that nigh all wanted to be somewhere else on a Saturday. If that's the case, they should seek different careers.

When I went to complain to the website, it was not possible sue to problems with their website, which is why I am now using this one.

I really feel like I was taken advantage of. I am not very happy with Home Depot at this point. We have shopped and bought alot of stuff from [Home Depot] ( fridge, washer, dryer, doors, windows and more) and I am not sure if we will go there again.

One time I was given an 800 number and called. Was told I had to have a receipt. Another time I went to the store and wanted to exchange. At that time they offered me 2.60 for one bulb. Said they came in pair of 2 and would not honor the other. No doubt, I won't be shopping at Home Depot anymore. Bought a dryer from them about 2 years ago. No more from them.

I perchased an axe handle that was clearly marked as 13.97 on the shelf. It came in a two pack that was clearly impossible to seperate without a cutter. The checkout read it as two items and had to summon someone from the back to divide them. At the very least this was deceptive. It is also likely a violation on Conn. state law regarding price labeling. When I questioned the issue I was told that a mistake was made but no recompense was offered. I would hate to think that the state consumer affairs dept. is required to sort this out!! Perhaps some training is in order for your reps., particularly the upper level employees.

Purchased Makita Saw Model DPC7321HD on 1-16-09. Home Depot Employee filled saw with oil and gas and started saw. Employee made statement that he uses less oil than it calls for because it will run better. I was working at Quantico Marine Base and I used the saw one time. When I went to start it again it would not start. I live in Abingdon Virginia which is approx. 6 hours from that Home Depot. I took the saw to the Home Depot in my area, Bristol Virginia, and they sent it off for repair to see what was wrong. They responded tha t the motor was burnt because it was ran with insufficant amout of oil. Altaquip who had it for repair called and told me it would cost around 650.00 to repair the saw, which I paid $891.44 for. I had them return it and I tool it back to the Stafford Home Depot where I bought it.

After lots of managers and bull crap they sent it for repair at their cost and when it was done they had it shipped to me directly. When I received the saw I filled it with gas and oil and the gas poured out of the tank. I then took it back to Stafford Home Depot when I was working up there again and took it in the store and showed them the problem and the fact that it still would not run. This was on 10-4-09. Today Home Depot called and stated that the saw is back from repair and that they took it to their in house shop and it works fine so I asked them to ship it to me because I am not going to be up that way anymore and they refused. 11-9-09