Home Depot Reviews

I’ve had mostly positive experiences with The Home Depot over the past few years. The stores are usually well organized, and I can find most tools and materials without too much trouble. I’ve done a few home projects recently, and it’s been a reliable place to get everything in one trip. What stands out most is the staff—when they’re available, they’re knowledgeable and genuinely helpful, especially in departments like plumbing and flooring. That said, it can be hit or miss depending on the time of day, and sometimes it’s hard to find someone quickly. Prices feel reasonable for the quality, and there are often decent deals if you catch a sale. I’ve also used online ordering with in-store pickup, which worked smoothly most of the time, though I did have one delay.

Great customer service, easy returns, and better access to your materials verse Menards. They price match, power tools are great quality, and they have everything you need for your weekend lawn care warrior needs. Here is a picture of my pond I build from their materials including plants.

Talked with associate Thomas about filter for my A/C. He took over to where the filters was. Explained to me about the different types. Very pleasant and helpful and professional and very knowledgeable. He took his to make sure I got the right one. Thank you so for your patience with me. The Home Depot on March Ln in Stockton, CA.

I visited the Store in Hialeah Florida off Lejune Road. When I walked the Store the ** Lady name that Starts with Al was useless because I asked her for the lady that Sits at the Pro-Desk and her reply was she didn’t know where this lady was, and she and some of the others on the phones, speaking Spanish and on the Phone while I sat at the Desk and waited and it took a while, so I asked the young lady Mrs. ** and she got on the speaker phone and located the person I needed to speak with. Great Job ** and some of the others that was speaking Spanish to each other and wouldn’t help should go back to Training and probation. I would recommend the Store because Of **.

Shopping in this huge store would have been a nightmare without helpful staff. Employee Amy overheard us asking for a specialty garden item as she was leaving for the day then showed us where these advertised were located. Likewise, Manager Mario said he wanted to hear how impressive Amy was, despite he was leaving for the day. Checkout staff Amy made sure we had everything we needed as we checked out. We told her how Kevin not only helped unlock paint after showing us alternatives to the screws my friend's partner asked us to buy. We relayed this when telling him to decide because they no longer carried the ones he wanted, so he could decide. These people are a treasure and made this Home Depot feel like a Nordstrom for tools. Thanks.

Home Depot is a massive, one-stop shop for home improvement, tools, and construction, however they frequently do not have items which their online system indicated as available. Once a Customer has put their online order through, there are constant modifications stating that this item, that item is not available, resulting in a severally modified order resulting in the receipt of a orders that does not meet the Customers needs. This time around I decline the order. To be told by HD Customer Service Reps that it will take 3-5 business days for funds to be credited back to the Customer's Account.

I needed a smoke detector for a survey on Friday the 22nd. I ordered what I needed from Home Depot on Wednesday the 20th because it stated next day delivery. Today the 22nd I received an email from Home Depot that stated my deliveries very was delayed and “Delayed deliveries typically arrive within 1–3 days”. I contacted Home Depot to cancel the order. Home Depot refused to cancel the order and told me I would have to return the purchase. I then went to Walmart and bought what I needed. Home Depot lies, does not stand behind its sales so should be considered unreliable. Go anywhere else

I ordered our new bathroom and delivered today, hats off to the delivery people, what great customer service. I will certainly be shopping again at Home Depot.

After dealing with online services, or lack thereof, I believe this will be my last purchase online from HD. It's not worth the activation. It would be worth spending a few dollars more to get the product delivered in a timely manner. Good luck with your purchases.

Refunds and returns work well. You can easily find staff, just walk around and you will find clusters of orange aprons talking amongst themselves. Finding a straight piece of lumber is challenging. The stacks of lumber are picked through; I suppose most professionals want straight lumber. I walked up to check out with 3 10-foot pieces of lumber. A checkout line light was on; nobody was attending it. Two associates were chatting to my left. One associate was chatting behind me. A cashier was checking out a large order to my right. The Pro checkout had one employee facing me for the 5 minutes I was standing there holding my lumber, he never said a word.