Complain about a product or service

Home Depot Customer Service

Jackie of Miami, FL February 5, 2010

Rude employee, refuse to assist with the location of a product. After answering the telephone hangs up on the customer, this happened more than once on the same day on 3 calls made to the store. One reason given for not assisting is that they were remodeling the store.

betty of commerce, GA February 3, 2010

I was shoping. I ask her for some help with some plants. she got really nasty because she wanted a brake. she said some real nasty words to me. she is supose to be there to help custerms not be smart and make people not want to shop there.

Lee of Oshawa, ON January 31, 2010

Went to this particular location on January 16/10 for the first time, (our regular store did not have the item that we were looking for). Found the item (table saw) sign said 109.00 ( same as online price ), went through check out, item scanned for 129.00. After waiting 5 - 10 minutes to have someone come to verify the price, it was changed. When I asked about the scanning code of practice that is posted at the register, the cashier asked "I'm giving you 20.00 off, what more do you want?".

After another cashier coming over and the 2 of them reading through their material, not seeing how I was correct on the matter, I asked to speak to the manager on duty. That is when "Bob" came up. He also was unaware of the proper proceedure on the scanning code of practice.

I asked to speak to his manager. He indicated that Mike was his manager and that he would call him. After a few minutes, he got off the phone with Mike, who would not come to the front of the store to speak to me, I was basically told that"there are four of us here, and we are not reading the same thing as you". I felt very insulted due to the fact there were other customers around and I took that to mean that I do not know how to read.

Well as it turns out, I do. I did put in a complaint with the Retail Council of Canada for this store not complying to the scanning code, and also with Head Office. When I called head office, I was told the store mgr would contact me within 24 hours (it took 48) and only once I received a call from the Retail Council, and a follow up call from head office with 72 hours ( it took 1 week ).

I was eventually offered a 25.00 gift card (which I feel is a slap in the face for how I was humiliated and treated at that particular store and still have to go back to it to get my 10.00 back that the store mgr said he would drop off to my work, because I really did not want to ever go back to that location - ever again.) In all fairness to the mgr David, he did call and leave a message to try to set up another time that he could drop it off.

I am a hard working individual ( retail ) not overpayed, but have spent a large amount of money at Home Depot. (approx 800.00 that particular day) This experience has left a very sour taste for me. The only damgage that I have really suffered is the humiliation of being spoken to in the manner that I was in front of other customers. And also, to have to go there yet again to get what is rightfully mine (10.00). My hasband has told me to forget about it, but I say no way (that was almost an hours wage). Home Depot makes alot more money than I do.

Tracy of Fredericksburg, VA January 25, 2010

This is a follow up to a complaint that was posted the week of January 19 regarding an negative experience I had in purchasing an item at Home Depot, which resulted in a cancellation. In response to my situation, I wrote a letter to senior management and I am very pleased to report that I not only received a response, but a personal phone call. Additionally, they are working with me to ensure I get the item that I purchased. I cannot be happier with the end result. This shows that companies do listen to the voices of their customers. I had been a regular shopper at Home Depot before this happened, and now have to say because of this response I am a shopper for life. You cannot ignore the needs of customers. The response to my complaint is proof to me that management does listen. I hope that others can find similar situations when they take the time to make their views known.

John of usa, CT January 21, 2010

Spoke with this "manager" he was rude an didn't really seem to understand anything about my miss order the associate that helped me admitted there was an error and the "manager" still refused to help me...are these really the people hired by home depot to give customer service maybe Home Depot needs to rethink who their "managers" are and if they can use the brains that they might have

Nikki of Loogootee, IN January 18, 2010

I purchased a washer from Home Depot and RAS Delivery Services' Technician broke a water pipe while attempting to installing cause water damage to my home. The technician admitted fault, called supervisor, who said they would pay for damages and now their insurance company, Secura, is denying the claim because they have determined there is no evidence to support their insured was negligent int heir actions when he as admitted he did it and it was very obvious that we didn't have a busted line before he arrived but did when he left.

jc of laguna Beach, CA January 14, 2010

I went ot Home Depot and picked up samples of one kind of countertop material when a man in that department showed me the samples and said I could get a free estimate on a new countertop. I filled the application and within a day recieved a phone cal for an appointment for refacing my cabinets. I said that was not what I was interested in that I wanted new kitchen countertops. They said it would be both and I said I really wanted the counter top estimate and info but okay.

They guy shows up on time for the appointment with only refacing material and proceeds to give me a really had sell on his products. Then gets me to make a choice of what I would like. I said I just wanted an estimate on the countertops, which he had no samples of. I said I was just beginning to get some information and would be getting estimates from other places. He was demaning to Sears and to individual contractors saying only Home Depot was the best. AS a result I didn't get my questions answered and was astounded at these kind of tacktics.This inappropriate business practice makes me want to never set foot in Home Depot again. Lowes and Kohls here I come.

jane of Beacon, NY January 11, 2010

11/04/09 purchased Sheds USA Cedar Classic from Home Depot (Promotion - 6 mo). Shed installed with dozens, maybe hundreds of open knot holes (looked like a shooting gallery) - had to have been very old dried out wood. Loft poorly installed. Called Home Depot, and Sheds USA.

Rep from Sheds USA came to inspect problem - said it was worst he had ever seen, told the Home Depot rep this on my phone with me standing there. Said the company would probably have to replace all sides. Sheds USA called me next morning telling me the report was that it was nothing more than average. Lies. Home Depot calls them, get a new date for correction of Jan 11 (today), 2 mos + after sale. No one calls, I call Home Depot, they call Sheds USA. Sheds USA calls me and now tells me some one will be here on Jan 20th. Said it was misunderstanding!

I have no faith in either Home Depot or Sheds USA and will never buy from Home Depot again. We wanted to move storage from a shed co. to the new shed in Nov, to save storage costs. It will be several mos. now due to it being Winter, to stain, insulate, etc., before moving storage to shed. Many hundreds of dollars cost to us due to Sheds USA, and Home Depot should have sent their rep here to personally see the shed, since I had paid them for the shed.

I paid over 500.00 extra for loft, screens and vents. Loft is a laugh, just a sheet of pressed wood on 2 x 4's. Poorly installed, one side with a large space, the other flush. Now I shop at Loew's, Poughkeepsie. The stress of the tel calls, the lies of Sheds USA, the put off in dates, spoiled my Thanksgiving. Frustration from feeling vulnerable in this type of marketing - total cost was 3200.00 for a shed that looks like a shooting gallery. That is not a small amount of money, especially in today's economy.

We have to continue paying for storage now for several months, of 137.00 mo., until Spring when we can insulate, stain, etc., and finish shed. We had hoped to have done this in Nov. when shed was delivered as it was still seasonable weather. Ver, very upsetting. Disillusioned with these companies. Will not do business with Home Depot ever again.

Danny of Wesley Chapel, FL January 1, 2010

I am sending this response along with my many previous attempts to fix this issue to HOME DEPOT Corp. Again what I want: I want my account audited for the last six months and the policy [THEY] STATED enforced! If it was abided by [their] company I wouldn't have a revolving balance along with a promotion that doesn't expired for six months nearly paid off! Please explain why I have such a large revolving balance and two promotions not expiring for some time either already paid off or nearly paid off?

NOTICE: Citi-Bank is in violation of the Home Depot Promotional Agreements! I have made numerous requests that have been answered but with the problem NOT being addressed. I have sent the below to Home Depot CORPORATE Offices; Not the consumer credit offices but Home Depot Corporate Offices. I am demanding an audit of my account the corrections listed below made.

[Their] company is not abiding by the promotion agreement as you advertised. In the past few months I have made a large payment on my Home Depot credit card and then called to insure that the payment was first applied to my revolving balance and the remaining amount be applied to the next promotion to expire. One of the representatives applied all the money to promotions not expiring for over a year and shifted all the money into the revolving balance.

I have contacted Home Depot Credit in writing several times with a positive response but their actions are the same, money applied to promotional balances not expiring for months and money shifted to the current interest bearing revolving balance. Again, applying payments to promotions not expiring for months and shifting the money to the interest bearing revolving balance.

I have spent OVER 40,000 dollars in Home Depot over the past 3 years. If this is not resolved and the money unfairly taken from me in the form of unwarranted interest not returned I want my account closed. What I want: 1. That my Home Depot account be audited and all payments be applied first to the revolving balance present at the time of the statement, EXCEPT for those times I requested that a specific amount go toward the next expiring promotion balance. Which was EVERY expiring promotion.

2. If Citi-Bank is unwilling to do the right thing in accordance with our promotion agreements, I want my account closed and I will default on any remaining balance until the interest stolen from me over the past five months is returned.

Kevin of White Lake, MI December 20, 2009

Tried to take the humidifier back to Home Depot and they had no idea what I was talking about, this recall was not in their system. Took the unit to Home Depot and had to bring it back home and will have to take it back, again!

Custom Search