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Haier Appliances

Haier • Dishwashers • Freezers • Refrigerators • TVs • Washers/Dryers

Haier touts itself as being the world's 4th-largest whitegoods manufacturer. It is also one of China’s Top 100 IT Companies. Like many Asian companies, it does a lot of everything -- manufacturing, financial services, you name it.

Most American consumers are likely to encounter Haier's appliances and consumer electronics products, sold under its own name and those of some of its 240 subsidiary companies.

Paul of Finksburg MD (01/02/09)
Purchased a Haier Model HVF042ABL Wine Cooler from Home Depot. It worked for the duration of the warranty, and then stopped working. Home Depot doesn't care and Haier is no help, and no appliance service company in my area will even look at a Haier appliance if it's not under warranty. Never again!

I lost about 400 on this piece of junk. Now I'll probably have to pay someone to haul it to the dump!

Diana of Vineland, NJ July 18, 2008

Diana of Vineland NJ (07/18/08)
I purchased a Haier Stainless Steel coffee pot and out of no where the carafe cracked and now I am not able to locate one carafe. I have tried to reach the Haier Company and have had no luck. The company does not have a customer support phone number. How can I go about contacting this company to order a new carafe. Company phone number not listed anywhere. Thank you.

Cracked glass in coffee.

Richard of Rock Island, IL June 25, 2008

Richard of Rock Island IL (06/25/08)
The Haier Dehumidifier Model HDN305 that I purchased May 21, 2006, from my local Target store failed while barely into it's third summer season (only got about 7 months total use out of it). The odd size 12A Fuse (clipped into a fuse holder on the Printed Circuit Board located inside the unit's casing) blew. I stated odd size 12A because 10A and 15A are the closest common sizes I could find locally, and Haier parts, nor the National Appliance Distributors parts warehouses I found online have the replacement 12A fuse available in stock. I tried the 10A, but those blew immediately upon running the unit.

My local appliance repair store quit repairing the units 4 years ago, even though Haier still referred me to them. Still, there's no assurance that the unit will not immediately blow a 12A fuse even if I could get one in a reasonable amount of time. And, I cannot get anyone to answer the Haier Customer Satisfaction Center phone number listed on their Owner's Manual to file this complaint. I just get continuous recordings while placed on an indefinite hold.

Had to purchase a new dehumidifier, not a Haier! If this case has enough merit for small claims court, I have my own attorney who will review this.

Joyce of Flossmoor, IL May 22, 2008

Joyce of Flossmoor IL (05/22/08)
Bought 2 of them as gifts. One I found out after a month it didn't work and I was able to return it. The other was not used for 2 years but only worked for 3 weeks. Since neither of them worked, it's obvious they produce flawed products. I will NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY! I have sent emails, made phone calls, and, no answer.

Shanan of Glendale, AZ May 6, 2008

Shanan of Glendale AZ (05/06/08)
My husband bought me a Haier Electronic Coffee Maker as a gift from Macy's for Christmas 2007. After about 4 months, I went to start a fresh pot of coffee one morning and the carafe cracked all the way across the bottom. The manual that accompanied the product stated that prior to contacting customer service I would need my model number, the name of store it was purchased, and the date it was purchased.

So, armed with the required information, I proceed to call customer service. I was told that they could not replace just the carafe, but would send me a new machine for 25. I asked why it would be 25 if the product was in fact under warranty? 'That cost is to cover shipping'. Undoubtedly, I do not want to pay an additional 25 on top of the 60 already spent to purchase the product, regardless of whether or not I'm getting an entirely new machine. I could buy a new machine by a different manufacturer for far less. Apparently, based on the other posts I've read, this seems to be a recurring problem with these coffee pots.

As a result, I have an electric coffee maker with no carafe that is unusable. It will not take any other carafe. It will have to be thrown away. I CAN opt to pay the 25 and get a whole new machine, but will still be left with the unusable base from my original one. I would prefer, at this point, to purchase a new machine from a different manufacturer, as I will NOT give one more penny to Haier, only to have to do this again in another 4 months.

Bruce of Jacksonville, NC May 3, 2008

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