Complain about a product or service

Frigidaire Refrigerators

Stan of Francestown, NH August 5, 2009

I purchased a brand new Frigidaire refrigerator in June of 2006 and the compressor failed July 29, 2009 after only three years of service. I spoke to their customer service center and they offered me a parts concession but was told I would need to pay the labor for installation. I was also referred by them to local authorized repair shop to diagnoses the problem and make the necessary repairs.

The service company came out and confirmed that the compressor had indeed failed and quoted be a labor cost of 318 for the installation. I was frankly shocked at the amount and was also told they would need to order the compressor and it would probably be a week before they could make repairs. I also had to throw away all the contents of the refrigerator and freezer which was very costly to replace. Lastly I had to stay home from work for the service call, which was a major inconvenience.

I e-mailed Frigidaire customer service and asked if they would help on the installation labor based on the age of the refrigerator, the lost groceries and missing work, unfortunately they refused. I also found out the replacement compressor is only warranted for 90 days and the labor for 30, sounds like I could be in for more trouble. This will absolutely be my last Frigidaire refrigerator. Model: PLHT219SCB9

JEFFERY of HARRISBURG, PA July 29, 2009

I called frigidaire over what i believe to be a defect in manufacturing. model frs26r2awb. the ice and water dispsncer is rusting through the exterior. the rust is about the size of my fist. it is only 5 years old. they told me that it was a cosmetic issue and not covered. BULL. it is not a cosmetic issue it is a defect. basically I was told to bad. it is only 5 years old and out of warrenty. Be responsible to the product you sell.

Mary of Romulus, MI July 26, 2009

The refrigerator I purchased for my condo in FL on 2/1/04 caught fire in the freezer compartment. It warped the back freezer wall and all the freezer walls are black along with the ice cube trays. My neighbor that watches my place had to throw out all the food out of the refrigerator and freezer compartment.

When I called Frigidaire, they are giving me a 30% rebate of my original purchase price if I buy another Frigidaire by August. I tried to explain that I won't be back in FL until October. No one seemed surprized that my freezer caught fire and no one offered to even look at it to see if there was a manufacturers' defect.

Vivian of sherman oaks, CA July 21, 2009

Frigidaire side-by-side refrigerator - rust dripping down the freezer door coming from under the ice/water dispenser. The door surface (paint/coating) is bubbling. Model FRS26F5A The service tech told me that this is a very common problem - not covered. There have been 13 complaints posted on this site from July 2006 - June 2009, all stating the exact same issue. I hope everyone will make a formal complaint to their state consumer affairs agency, their state attorney general, and to Frigidaire HQ. This bad design is not new - Frigidaire should be held responsible for it.

Cynthia of Woodstock, GA July 20, 2009

Originally, I went to the consumeraffairs.com website to file a complaint because the condenser in my Frigidaire refrigerator went bad after 5 years & 2 months and I was not getting satisfication from Frigidaire's customer service. While reading through other comments, I saw the link that your site had sent to the company asking what consumers should do when they encounter problems with their Electrolux / Frigidaire appliances. Consumeraffairs.com received a response from Chris P, the Escalation Specialist for Electrolux suggesting that consumers should contact him and give him the opportunity to look into any issues that had occurred.

I decided I should contact Mr. P before filing a complaint because obviously I had not tried everything. Mr. P responded to my email immediately and offered me a couple of different solutions. I opted to have my refrigerator repaired and it is working as good as new. He took care of everything for me, all I had to do was schedule an appointment with one of their authorized dealers. I couldn’t be happier with the service and the solution.

Vonetta of Springfield, MO July 13, 2009

I just ended a call with someone at corporate, who may have apologized profusely, but didn't resolve my problem in the end. After speaking with yet another deeply accented customer service representative who had a hard time understanding English at times, I was told I would not receive full reimbursement for the refrigerator that I had to rent while my brand-new Frigidaire refrigerator (that I'd only purchased less than six months prior) stopped cooling. It was bad enough to have most of my food go bad and deal with the inconveniences brought on by having to rent a large kitchen appliance and have it delivered and picked up, but then I received a reimbursement check in the mail over the weekend wherein my name was misspelled and the amount was wrong.

So, fast forward to a few minutes ago, when I spoke with this customer service representative. She advised me the reason my check was a couple of dollars short was because they only reimburse actual rental charges, not taxes. My position is, that should not make a difference because I spent real money that went to a real rental company for its services that I needed while Frigidaire's own unit stopped working, therefore putting me in a bind.

So, after learning this part of the reimbursement policy for the first time, I asked the representative to talk to someone to file a complaint over the phone. After much hesitation, she placed me on hold for a few minutes while she tried contacting someone at corporate. She returned to me, however, to let me know she had already "assisted" me and couldn't get ahold of anyone at corporate. So, I asked her again about being reimbursed in full to no avail. I then again requested to speak with someone at corporate, to which she responded in total silence. I asked her if she was still on the line with me. She responded to let me know she was still there but then went completely silent again. After a few seconds, I told her I was still waiting for her to respond to my request to speak with someone at corporate. Then and only then did she place me on hold (again) and come back with someone at corporate.

This person at corporate further advised me the reason my check was a couple of dollars short was because they only reimburse actual rental charges, not taxes, because taxes are what each individual state charges and therefore not fees that rental companies actually pocket. And, all of this was AFTER I had been told by a previous representative my rental allowance would be almost double than what I ended up spending even after taxes were tacked on.

The couple of dollars in taxes won't break me, obviously, but it's the situation as a whole, from the reps who had difficulty understanding English to the fact that the new refrigerator broke down in the first place. I advised the lady at corporate I would not be purchasing another Frigidaire in the future and did not appreciate receiving the poor customer service. Again, she apologized and said she would make a notation to better train their phone reps about making the reimbursement policy clearer to consumers. But, as for full reimbursement, no dice. I am curious. Is their position concerning not reimbursing customers for taxes that they've paid (such as in my case) even legal?

Marla of Fogelsville, PA June 30, 2009

We have a Frigidaire side by side and have only had it for 4 years. The ice maker chooses when it will work and when it will not work. We have lost food twice already from it not staying cold. First it was the circuit board going and waiting on repair person now, but I'm guessing compressor or freon leak since it just will not stay cold. I will never buy this brand again.

C of Sterrett, AL June 25, 2009

We have had our Frigidaire Refrigerator about 5 years. So far, we have had a problem with the gaskets pulling off the doors and we have not been able to re-set them so that they stay in place. We have also had to replace the water filter housing/assembly twice (YEP, 2 TIMES!) because it has cracked. (It is made of PLASTIC!) In my opinion there are serious design flaws in this Refrigerator. (Model FRS26R4CW0) The freezer air blows down on the water filter and causes it to crack. Moving the filter or placing it inside a guard or deflector would stop this costly repair altogether. The last quote for this repair was well over 300.

Mitzi of Eden, NC June 23, 2009

Mr. P, the escalation specialist never responded to my e-mail. The toll-free telephone number on the warranty/instruction manual is a joke. Instead of "most questions can be answered . . . " should read NO questions will be answered. Instead referred to a long distance number with a no-CSR who put me on hold while she called the repair man to confirm my story. My refrigerator is only 20 months old and we're already having freon problems! Ofcourse no warranty coverage, and ofcourse, I didn't buy the extended warranty.

Phil of Brooks, GA June 21, 2009

I purchase a frigidaire single door refrigerator from Appliance Smart in Feburary 2007 for 900.00. Due to renovations the unit wasn't delievered for a year. The refrigerator quit cooling after six months due to a coolant leak. We called a frigidaire rep who replace the coolant and charged 100.00. The refrigerator worked for six days and quit cooling again. We are now told it will cost 400.00 to fix the leak. We have had other refrigerators that lasted for 20 years. This piece of junk's warranty went out while it was still in the box in Appliance Smart's warehouse.

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