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Frigidaire, now owned by Electrolux, is one of the oldest brand names in home appliances but that doesn't necessarily mean it's one of the most reliable, as the complaints in this section attest.
• Ranges
• Washer/Dryers
• Refrigerators
• Gas Stoves
• Air Conditioners
• Freezers
• Dishwashers
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• Electrolux Vacuums
Electrolux has provided us with the email address of an escalation specialist who promises to try to solve some of the more pressing complaints.
Some unlucky souls have trouble with multiple Frigidaire appliances, like those below:
Linda of Tampa FL (10/07/08)
After 6 years and 5 months our side by side Frigidare DIED. The temp was warm, no ice cubes were being made... so we called out a service man. He said it was too far gone and just to replace it. Sad to think that a 2000 item can only last this long. It would have cost 1500-1700 to fix.
So we did go back to the same store, bought a GE profile for 3000. We noticed the ONLY the Frigidares were the cheapest or on sale. Hope something can be done w/them making these defective products.
I do not want to take legal action, but if there is a contact to report this or to go right to FRIGIDARE to complain I would appreciate the contact info. Violet of Iaeger, WV September 27, 2008
Violet of Iaeger WV (09/27/08)
I bought this Frigidaire stove from Sears for approximately 1400. I purchased the extended warranty from Sears. There is a clause for the Lemon Law that states if they come out more than 3 times in a year the stove will be replaced. They have been out 4 times and never fixed it. The clause also states they have to replace a functional part which has only been one time and it still doesn't work. Sears has now scheduled another repairman out within the next week. I am addressing this more to Frigidaire than I am Sears. Sears has their policies and rules and won't change but I bought a top of the line 30 Frigidaire stove that has been nothing but trouble since I've had it.
I feel I purchased a lemon. The stainless steel top has been replaced because it rusted. The new one rusted also and they told me it's not covered now. I am 80 years old and I can't afford to purchase another stove but I feel my life could be in danger if this unit shorts out and catches fire or I leave something cooking and catch the house on fire. My family is fully aware of the stress and aggravation I have had and would definitely file a lawsuit if something happens to me after all of the times I have requested service, got a service man who did not fix it and continue fighting the same problems I started with when I purchased it.
I had to borrow a stove last Christmas while waiting for a repair person. The stove has a short that has never been fixed. There are times that if you turn the units on in low light you can see fire and/or light flicker in the back panel of the stove. I am afraid to leave anything on the back units because I have never been able to turn the units down to simmer and be assured the food would not burn. The units change temperature without me touching the controls. Sam of Hayward, CA September 24, 2008
Sam of Hayward CA (09/24/08)
In 2006 my Wife and I purchased a Frigidaire Affinity Washer and Dryer. About a year later, we noticed that our clothes had a very bad odor. We checked everything we could think of, right down to the water. Finally we discovered it was coming from the washing machine. After two service calls, sent by Frigidaire. NO TOOLS PULLED OUT The second one said to run cleaning tablets called (affresh) sold at sears through the washer. I used 3 tablets to no avail.
After quite an ordeal, Airport appliance said they would take my 2,494.32 Washer and Dryer and give 500 Toward a new set bought from them. (WHAT A JOKE!) Anna from Frigidaire said they would give me a rebate on a new set bought from them. Again (WHAT A JOKE!) Airport Appliance nor Frigidaire stand behind their products and I would recommend that no one buy anything at all from either company.
Fior of Miami Lakes, FL September 13, 2008
Fior of Miami Lakes FL (09/13/08)
I purchased a Frigidaire Refrigerator on 7/5/08 it was delivered to my home on 7/8/08, I live alone and I went on vacation 2 days later on the 10th and was back home on 7/30/08, shortly after, i noticed that the panel around the water and ice dispenser on the door (outside) started to separate from the fridge, I visited a friend who had the exact same fridge for only a few months and she was having the exact same problem on hers. Since this seem to be a problem inherent in this line i told Brandsmart I wanted to change this fridge and get a different one.
I was told that because it was a cosmetic problem and the 30 day return period had expired they would not do that, but they would send a tech to look at it and glue it back. When the tech came I told them I wanted to change the fridge not glue it as this is a 1600 brand new fridge and should be in perfect condition. A few days later I noticed there was frost accumulating inside the freezer around the ice dispenser.
When I contacted Brandsmart, I was told again they would not change it, but would send another tech to look at it. I have contacted the company directly and have gone to the store and spoken with the saleperson and the manager. Nothing has been resolved, I paid a lot of money for a new fridge not a refurbished one, this store is making it difficult in the hopes that i will give up, its not right. I feel that as the consumer i should have some rights also.
Frost inside the water and ice dispenser. Panel on the door outside the fridge around the ice and water dispenser coming off. Judith of Ashland, NH September 4, 2008
Judith of Ashland NH (09/04/08)
On July 1 of 2007, while building a house, we ordered a Frigidaire stove through Lowe's in Tilton, NH. We received it in Aug., installed it in November. The first time I used it, it did not reach the temperature it should have. I immediately called Lowe's, asking to return it, but were told we had to go through Frigidaire to get it repaired. We were unable to get hold of Frigidaire until May of 2008.
They sent a Reliable Appliance Service technician on June 25. He changed the ignitor, to no avail. We called them again and someone came out on July 10 to change the thermostat. On August 26, they came and changed the control panel, but the stove still didn't work correctly. All this time, the stove was under warranty.
The stove still does not work properly, but we are being told that it is no longer under the year warranty. But the issue is that it has never worked correctly from the beginning. The technicians that came out, came out during the year warranty period and never got the stove working properly. They just kept changing parts. We want a refund so that we can buy a stove that works from a reliable company that respects and honors its customers.
The result is that we have a stove that we paid over 500 for that does not work properly. Ramona of Haines City, FL September 1, 2008
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