Complain about a product or service

John Deere

Michael of midway, GA February 3, 2010

I bought a new John Deere 2008 Diesel Gator xuv850.... After two years and only 69 hours it shut off....I took it to Hendrix where I bought it for them to fix it.... They told me it had been underwater since there was water in the motor.... I also have a 2009 5225 Tractor.. I had them pull the filter on it and it was wet.... I live near the coast and when there is lots of mosister in the air my porch floors are wet... I have been checking my air filter on the tractor and it is wet at those times.... They sent me pictures of the cilder heads on the gator which showed three stages of rust which proves that this has happened over a period of time...but they still say I had it in water for it to have water in it... My gator was used as a golf cart.... This is a condensation problem with poor air filter in takes on john deeres part... but they only cover it for two years....wow... I got stuck......

Chad of Roanoke, AL December 15, 2009

Bought a new John Deere 5603 tractor in 2007. I have had numerous problems with this tractor:hydraulic leak,front end loader quit working two times,bolts loose in top of cab,lights worked on three times at farm,lights worked on two times at dealership,clutch now bad,pto hard to engage. Tractor is still in warranty but they tell me John Deere might not cover fixing pto problem. Tractor only has 542 hours on it. Would you be a satisfied customer. Do I need a lawyer to help me with this problem?

Carmen of Galway, NY December 11, 2009

I have a 2001 John Deere (Sabre) 25 horse garden tractor, and I don't think head gaskets should go bad at 420 hours. I change my oil and filter every 10 hours, using Mobil One Full Syn. Oil. I Am a VERY FUSSY person And Paying in exess of 400.00 dollars for head gaskets burns me

mike of brighton, ON November 23, 2009

I bought from home depot a johndeere la 165 model ride tractor in march 2008. Just recently I noticed the paint peeling off behind the seat and blistering all around the lower skirt of the sitting deck. I took it to my local dealer to get warranty on the dead battery and noisey pulleys and the paint issue. The service manager was very accomadating and fixed it with in a week. However the paint issue was no covered because they ruled it as the elements. Now last I check the whole reason we put paint on metal was to prevent the elements from rusting it out.

I saw the report john deere made made the dealer do and the pictures they took were not the location I was complaining about. They were more concerned about building a case of rust in other places where paint wasn't than where the paint was missing. Implying that this tractor had been abused is what I conclude from that. This tractor never saw snow and was stored inside an insulated garage when not in use. It was clean with a garden hose after use and sat in the sun to dry for hour before it got put away. That was my only regret hosing it off at the cutting deck. So here I am with a tractor 2800.00 tractor a 1 year and a half old rusting out. If I have to pay to get this thing painted I will at least paint the metal with a primer paint before the green goes back on.The lack of primer on the metal is a huge contributor to the paint getting water under it.

LARRY of LEXINGTON, MO November 11, 2009

I called Sat to have someone pick up my John Deere for servicing. Was toild to leave it set outside and they would pick it up. Have been told everyday this week they will get it and as of now it is still in my driveway. Am not home a lot during the day and do not like leaving this in plain sight right here on the hwy for anyone to come along and pickup. Am not having any luck etting your people to come get it. Your bldg is only 10 mins away from me. If it is not picked up today I will put it back in my garage again tonight and call the Richmond Ofc in the morning and have them come and get it. I will no longer leave it set outside with the keys in it for anyone to come along, start it and take off with it. I bought it at Higginsville. Why can't I get service?

Karen of Knoxville, TN November 5, 2009

My family purchased a commercial grade John Deere 757 Ztrac mower in the fall of 2005. After only 148 hours of use, we have replaced a clutch and a right head and gasket. Total repairs have been 1,090.21 for a machine we paid 8,300 for 4 years ago. Service tech at local dealer advised this particular model was experiencing a lot problems with the head and gasket and even the customer service rep advised they had a problem that had been corrected in the factory (we were never notified of any problem or advised of how it could be corrected).

I know machine in out of warranty but thought we had purchased from a reputable company that would stand by any problems it had found. Two separate customer service reps have "documented" our comments but nothing will be done since machine is out of warranty.

Larry of St. Charles, MO October 31, 2009

I bought my John Deere L120 mower a few years ago and after 230 hours(engine time) the hydrostatic transmission (am131590) is slipping badly. There is no recourse except to buy a new transmission for over 600.OO. That's if you install it. I read numerous complaints regarding this problem. If I have it installed you approach the half way mark of buying new mower you had planned would last longer than a couple of hundred hours.

robert of Challis, ID October 20, 2009

I've been reading the many complaints about certain John Deere riding mowers purchased from Lowes and Home Depot. Sorry I can't locate it now, but recently read why this is so. In short, the big box retailers go to John Deere and others and ask for a "watered down" version of a best selling model. Many parts are compromised and a favorite trick is to include a higher HP engine because that is a number which has a tiny bit of relevance to Joe consumer. In many cases the higher power engine is actually too powerful for the rest of the machine and is more power than is needed for the mower to cut properly. John Deere products have an envied reputation. If you want a John Deere mower, buy only the model numbers stocked at authorized dealers. They are the true JD quality.

Michael of Sumter, SC October 17, 2009

I bought a John Deere LA150 riding mower from Lowe's in 2007, thinking I was getting a better-quality piece of equipment than the Troy-Bilt mowers that were also for sale. Did not buy a Husqvarna due to my lack of experience with them. Have known Troy-Bilt to be nothing but junk. Have had NUMEROUS issues with the carburetor on this mower, and have started running "good" gasoline as the mechanic who repaired the mower last time told us to do. We buy nothing but Sunoco gasoline for the mower, so it is not getting junk from the corner store with a--supposedly--dirty tank.

Well, the mower has been used only four times since the last repair and now has only 69.5 hours on the clock. Once again, the motor lacks power, runs out of gas briefly (pops) when the throttle is high, will not idle at a fixed speed, and surges while moving. I am going to give the mech a piece of my mind when I take the mower to him next week (instead of paying him to pick it up). I will have him fix "every little thing" with the mower, and intend to report back here when things begin to break (and I will let him know of this fact).

In my opinion, I'd probably have done better with a Husqvarna mower and am not at all impressed with John Deere equipment. Having minor paint issues as well, despite housing mower in a garage and cleaning it up after use.

After this experience, I feel bitten both ways. I've bought cheaper equipment (Poulan chainsaw) in the past and had bad luck with it (broke first time I tried to saw a large tree, despite being set up correctly and handling smaller limbs OK), so paid more for better quality (Stihl) and had no problems (for years and to date). I thought paying more up front would result in a better mower, but have not been pleased with my John Deere experience.

Jeff of Galveston, TX October 17, 2009

I got a 2009 John Deere LA 115 on Jan 21st as a gift for all the work I had done on some rentals after hurricane IKE paid us a visit here in Galveston,TX. I noticed a few weeks ago that the paint was bubbling and peeling off and called the 1-800 number and of course they tell me to take it to the dealer so a warrenty expert can look at it. I had my buddy go with me because I figured they were going to say no that is not covered and I would lose it. Well we get there and half the people were in agreement with me.

Not even eight months old and paint is comming off in sheets. The one person said " I told them they have a paint problem" right off. I heard "Oh thats bad" "That should not be like that" kind of comments. This tractor is my baby. Everytime I use it. I rinse and dry it and put it in the garage. I live on the coast of course and when we went to get it at Lowes no one said, Hey if you live withing x miles of the coast we will not cover it or nothing to the fact that these do NOT belong anywhere near water even though they are kept in pristien condition in a garage.

Anyrate a few days go by and sure enough the warrenty expert says that they will not cover it as it is ENVIROMENTAL CORROSION. Well Im hot my buddy is tee'd off so I call the company again and they give me the line about workmanship bla bla bla and I figure it is workmanship but they just keep saying the same thing they are paid to say. Then the rep says "I can have a supervisor call you but she will tell you the samething.

Here we are a tractor with a TWO year warranty and they will not take care of a problem 7 1/2 months into it. I grew up on a farm we have had a lot of tractors including JD. Now here is my buddy that was about to buy a 500 series or so with a frontend loader and bushhog and now is wondering what kind of service and warrenty the company will provide after he drops 25 or 30k. This is a bad deal do NOT BUY A JOHN DEERE IF YOU LIVE BY THE COAST OR ANYWHERE!. I guess since JD has become like every other company that does not stand by thier product everyone should consider buying something else instead of getting taken by a corprate giant who does not care about their customers problems after the sale. Rick at Brookside eqp was very nice and said they will probably just replace the main deck as the paint peeling around the back and sides by the gastank.

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