Complain about a product or service

Dacor Appliances

Cliff of Apollo Beach FL (11/23/08)
Purchased a DACOR 36 Outdoor Kitchen BBQ and had the builder install the unit in a custom built home. The unit was a top of the line stainless steel unit and very expensive. After a year, the ignitors failed and blew the circuit breakers. A repairman came out to service the unit and found severe corrosion and rust surrounding the ignitor housing. Wires had obviously rusted through and shorted out. The unit was stainless steel except internal parts. Florida humidity rusted out the outdoor screws, ignitors and wiring. This was obviously a flaw in the design of an outdoor grill

Dacor was called and letters written to the CEO without any response. DACOR does not stand behind their product. Now this expensive outdoor kitchen grill has to be lit by hand and no longer has the safety gas turn-off feature. Extremely disappointing for the price paid. I would stay away from the DACOR outdoor grill in high humidity areas of the country. Also, their customer service is extremely poor.

Katrina of Weimar, CA October 20, 2008

Katrina of Weimar CA (10/20/08)
Purchased expensive gas cook-top. Turn it on and - click, click, click.

Karen of Syracuse, NY October 18, 2008

Karen of Syracuse NY (10/18/08)
We purchased an Epicure 60 inch range for around 10,000.00 and shortly after it was installed the burners started clicking; as if the ignitors are trying to light even though they are already lit. The first service man told me to keep sandpaper handy so I could take apart the rings and sand them down every couple months. They have since been replaced or repaired many times.

As of the last service call, I was told the problem could not be fixed. I am now stuck with an expensive appliance that I can not fix and can't affort to replace. Dacor is not standing behind their product and not even responding to my phone calls!

Sylvia of Valley City, OH December 10, 2007

Sylvia of Valley City OH (12/10/07)
Dacor Built-in Microwave DMT2420S [2005]: I pushed 'Baked potato', went outside to turn the steaks and found the kitchen engulfed in thick smoke. The micro clock showed '20 minutes to go'. It stopped when the door was opened, but the micro was ruined. No refund was given. It was our word against theirs.



Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.