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Cuisinart

Brad of Saint Paul, MN May 10, 2008

Brad of Saint Paul MN (05/10/08)
Received a CPM-900 popcorn maker as a gift on 12-25-2007. The popcorn maker, while it makes wonderful popcorn, is constructed rather poorly. Within a couple weeks of using the device, bits of plastic could be heard rolling around inside the base of the unit. By May of 2008, the rotating arm broke and the device was no longer usable. Called Cuisinart as it has a 3-year warranty. Jewel promptly requested my information and I received a replacement unit one week later, albeit a different color.

I was required to pay 10 to have a replacement unit shipped to my house and I'm also required to send the faulty unit back on my own dime (I'm looking at USPS Priority, to have a tracking number for proof, at 13.95). Ridiculous. Next time, I'll request a paid shipping label.

Roger of South Burlington, VT March 6, 2008

Roger of South Burlington VT (03/06/08)
I received a DGB-700BC Cuisinart coffee maker for Christmas. My wife paid nearly 200 for it. The heating element worked only half the time, regardless of whether I used immediate or delayed brew. I returned this unit to Cuisinart and received a replacement--which behaved exactly the same way. The second replacement (third unit) still behaved the same. My guess is that this is a flaw in the software that will affect most units.

Cuisinart won't upgrade me to the minimally more expensive carafe model, and will only give a 50% allowance (no refund) unless I can come up with the original receipt. Two thumbs down to Cuisinart as a company.

10 x 2 to return the defective machines, then stuck with a 50% loss on 190 purchase.

James of Raleigh, NC February 9, 2008

James of Raleigh NC (02/09/08)
I purchased a Cuisinart Grind & Brew Stainless Automatic Coffeemaker from Tuesday Morning on 3/7/06 with limited three-year warranty, and sent in registration form as recommended. Called today Feb.9, 2008, according to Manual instructions, to receive information for shipping defective product back for repair or replacement. I explained in detail what was wrong with coffeemaker. (It would not heat or make coffee...everything else worked including grinder which came on unexpectedly while we were drinking coffee made without using the grinder function). Unplugged coffeemaker to stop grinder. Waited and tried again. Coffeemaker still would not heat or brew coffee. Expected to pay 10 for shipping and handling fee, but was informed I would also have to pay for shipping to and from Cuisinart who would replace the coffeemaker.

The lady was unable or would not tell me what the extra charges for shipping to and from Cuisinart would cost me, and suggested I contact my desired shipper to find out approximate cost both ways. She hinted at 20 to 30 as an example. So instead of 10 I expected to pay, I am told by her between 30 to 40. I can grudgingly accept paying shipping costs TO Cuisinart, but also paying for return shipment by Cuisinart is ridiculous in my opinion. Am I being unreasonable?

I have taken no further action at this point. As far as the economic and physical damage, I am without a workable coffeemaker under a so-called warranty--a coffeemaker that cost about 100 new and now am asked to pay an additional 30 to 40 for another new coffeemaker. I cannot get it repaired locally according to Cuisinart rep, although the manual does specifically indicate that is an option. I would much rather have it repaired free than pay up to 40 for another Cuisinart which could cost another 40 for replacement anytime during the warranty period. I asked the lady if my registration was on record with Cuisinart. She replied regisrtation or date purchased was not necessary. I am sure by now you can understand the physical damage I have incurred. There is no way I have found to complain to Cuisinart online except being referred to you. I am 75 years old and blood pressure is rising.

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