Complain about a product or service

Cuisinart

Debbie of Madison, AL August 13, 2009

This is my second coffee maker in 2 years! The first one dripped water continuously. I called and had to send it back and they replaced it with a new one. The second one started popping the GFCI. And now it just doesn't work. We haven't even had it for one year yet. I will not waste my time calling them again. I will not buy Cusinart products anymore. According to consumer complaints, there is a real problem here!

There should be a recall. Cuisinart had a great reputation years and years ago. Not anymore. I have zero trust in Cuisinart now. I will go out today and buy another coffee maker that will last. This is ridiculous. Do not buy shoddy Cuisinart products. You will be entering your complaint here on this forum.

bernadine of Covington, TN August 5, 2009

I purchased this product two years ago. When it was new, I thought the plastic taste in the coffee was normal. Now after two years, it is the same. And that is not normal. I have replaced it, but wonder if all the models have the same problem. I quite often had a stomach ache about two hours after drinking the coffee.

jill of kennesaw, GA August 4, 2009

My cuisinart coffee pot stopped working and noticed the plug cover on the wall as all black where the coffee pot was plugged into. I called their customer service and all they said was the warranty had run out and there was nothing they could do. I said it could have caused a fire and how can they let other people have this unit with no warning or recall and still got the same unconcerened response and was reminded again there was nothing they could do.

Bruce of Guntersville, AL August 3, 2009

My Cuisinart Coffee Maker Model #DCC-2200, started to smoke very very bad. It had been on for aprox 1 1/2 hours and had about 1/3 pot of coffee still remaining in pot. The unit had started popping and then had an electrical burning smell and then a lot of smoke. Enough smoke to fill my entire 11' X 20' kitchen with smoke. I snatched plug out of the wall and took the very hot unit outside and put it on the ground.

The Cuisinart company, when I called them, wanted me to send unit to them allong with a 10 check and they would send me a new unit. I advised lady on phone that my concern was not so much about getting a new one as it was that I was getting ready to leave my house with my wife still in the shower and it could have caught house on fire. Advised lady that this seems to be odd to let Cuisinart take unit and just send another one out.

Jeff of Richmond, VA July 29, 2009

This unit has numerous complaints about this unit on the internet. Apparently many other people have had the same problem - the coffee maker just stops working. We received the maker as a gift for our wedding - less than three years ago. According to Cuisinart, the serial number refers to a unit that is out of warranty. When I asked about other customers returning units, the rep stated that they have had many returned for that same problem. We were expecting at least an exchange since there is a known problem with the unit, but instead the rep stated that they would do nothing. When asked if they cared that they were loosing a Cuisinart customer, they seemed as if they could care less. I will buy from their competitors from now on.

Elizabeth of Munster, IN July 23, 2009

I am currently on my 3rd Cuisnart toaster oven and am very disappointed in the Cuisnart product!!!! I paid over 100.00 for this toaster oven and on all 3 ovens the door will not stay shut therefore the toast and food never cooks evenly! On top of this the inside of the ovens teflon coating on the walls bubbles up and flakes off. How dangerous is this!!!? I could see if I had a defective model, but I have sent it back twice and have a third one and they are all doing the same thing! Keep in mind this is the 3rd toaster oven I have had in 3 years!!!! I think I will go back to purchasing the Black and Decker models, the last one I had lasted 15 years!!!!! It's sad that such a big popular name as Cuisnart has such bad service and appliances!!! I will never purchase another thing from them again!!!

Gayle of Van, TX July 18, 2009

I purchased a Cuisinart toaster model cpt180 when I was in Texas City Texas but live in a small town 51/2 hours from there that has no malls or large stores. This toasteron one side never did toast bread on both sides and then quit latching down at all so now it is only a 2 slice toaster instead of 4. I think that for a pretty pricy toaster it should work longer and better than it has... A 10.00 toaster works so much better. I will never buy another cuisinart product and when calling about this they did not seem to care at all. All I have heard about Cuisinart is bad, wish I had looked online before making that 80.00 purchase.

N. of Staten Island, NY June 17, 2009

Purchased expensive model, Stainless Steel with insulated carafe. First thing I noticed was button latch that held coffee grinds didn't catch well. Needless to say as coffee would brew, it would swing open. What a mess. Neck was the top of carafe cracked which I had to glue back into place. Coffee never stays hot for more than 1/2 hour in thermal carafe. More work than it's worth as I have to insure that side button that hold basket clicks so I do it manually as a double check. I have to microwave coffee to have a hot cup. Shame on a company like Cuisinart that would put out defective products and not recall defects. Making us seem like we are all more the exception than the rule.

Deborah of Grand Bend, ON June 5, 2009

I own several Cuisinart household appliances and even though they are expensive the Cuisinart name use to speak for itself in the durability and high quality product you were receiving, but then again I never had to deal with the warranty issue until now. I paid 100.00 for a all black matte finish Cuisinart coffeemaker less than year ago. Recently I noticed the so called durable black matte finish that withstands daily use was coming off the burner and thus causing the stainless steel underneath to rust. Not to worry I was still under the 3 year warranty so I emailed Cuisinart.com who told me to contact Consumer Canada who would help me. I was in for a rude awakening.

Cindy whom I spoke to at Consumer Canada did not take down any information, she just asked for my name and phone number and the problem. I told her about the black matte finish coming out and Cindy kept insisting the burner was stainless steel not black and I kept telling her I know what my coffee pot looks like and I gave her the number of it and offered to send her the online website that shows picture and description. Cindy was having none of that, Cusinart did not cover cosmetic damage due to their own shody workmanship no siree they didnt care if it peeled or rusted or what it did after it left the store shelves. I told Cindy she was just jerking me around until the warranty ran out in few weeks and she didnt answer me. Cuisinart appliances are not cheap and a company such as that who makes the claims they do regarding their products should stand behind them.

All I was asking for was for them to put another finish on the burner or replace it, instead they feel it is acceptable that I proudly show off a rusted coffeemaker. My husband is right why bother spending all that money on a product that does no better than its counterparts that can be purchased at a fraction of the price. I am extremely disappointed in Cusinart's attitude and it has certainly woke me up to the world of business today.

catherine of smithfield, RI May 15, 2009

After spending an entire day explaining that my 1 year old cusinart DGB600BC had rusted so badly that the serial number was worn, I received a complete run around regarding replacement of the unit. Supervisor Patricia had left me a message to ensure me it would be replaced, when I called back a Rich the "floor supervisor" told me he could not replace itwithout the serial number. This was a gift to us, and I do not have the recipet. However, I sent an e-mail with pictures showing the rust. Besides bad customer service, the unit is faulty in that it has rotted and rusted out through the bottom. Condensation forms all along the top and inside the unit after every brew.

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