Complain about a product or service

Black & Decker Steam Irons

Carla of Concord CA (06/30/06)
I recently bought a Black & Decker The Classic TM Steam.Dry Iron. The only number I could find was on the cord E74893. I'm not sure if this is the model number. This is the first time I used the iron and while ironing the third piece of clothing scalding hot water poured out of the water spout. The water burned my left hand. I did not keep the box; therefore, I can not take it back.

I am begging you to get this very dangerous product of the market, please.

My left thumb and forefinger was badly burned.

Cheryl of Flagler Beach FL (09/03/03)
I purchased a Black & Decker Quick N' Easy #365 iron from Walmart within the last year. While using the item recently I experienced burning pain in my right arm. I jumped back as sparks continued to fly from the area where the cord meets the iron (at the junction with the cord guard or shield). After unplugging the unit, I discovered that one side of the cord had snapped apart.

This is not an item which is abused. The area where it broke is where one would reasonably expect movement during regular use.

I incurred a small but painful burn on my right forearm which will most likely leave a scar. In addition, I had to get to the store and purchase a different iron.

Connie of Antioch IL (3/3/03):
I called to report my Black and Decker Stramxpress 680 Iron, cat. no. S680, sparked and began to flame from the nose of the iron when I plugged it in. Thankfully I was standing right by the iron and could quickly unplug it, otherwise I would not have a home!

When I called to report this to the company, a lady told me she could not help me because of the serious nature of the report. I held and held, finally being told to just leave a message on the recorder. I did, with all the information they requested. No one has returned my call to this date (3/2/03). The incident occurred 2/2/03 and I called 2/3/03 to make the report because I feared someone else could lose their home. The iron is less than one year old, but over the 3 months needed to return to Target where I purchased it.

I was very surprized and clearly shaken by the incident. I have a son who uses a wheelchair and had there actually been a fire, well, I don't know. My home smelled like an electrical fire. Because I could not iron our work clothes I had to purchase another iron. I was reluctant to purchase one assembled in Mexico, as the Black and Decker was, so I had to pay more than I expected, like $100.00 for a Rowena assembled in Germany.

It hasn't flamed once so I must be OK. I am irritated no one from Black and Decker even cares enough to return my call to report this as it puts others at risk.

I incurred a small but painful burn on my right forearm which will most likely leave a scar. In addition, I had to get to the store and purchase a different iron.

Connie of Antioch IL (3/3/03):
I called to report my Black and Decker Stramxpress 680 Iron, cat. no. S680, sparked and began to flame from the nose of the iron when I plugged it in. Thankfully I was standing right by the iron and could quickly unplug it, otherwise I would not have a home!

When I called to report this to the company, a lady told me she could not help me because of the serious nature of the report. I held and held, finally being told to just leave a message on the recorder. I did, with all the information they requested. No one has returned my call to this date (3/2/03). The incident occurred 2/2/03 and I called 2/3/03 to make the report because I feared someone else could lose their home. The iron is less than one year old, but over the 3 months needed to return to Target where I purchased it.

I was very surprized and clearly shaken by the incident. I have a son who uses a wheelchair and had there actually been a fire, well, I don't know. My home smelled like an electrical fire. Because I could not iron our work clothes I had to purchase another iron. I was reluctant to purchase one assembled in Mexico, as the Black and Decker was, so I had to pay more than I expected, like $100.00 for a Rowena assembled in Germany.

It hasn't flamed once so I must be OK. I am irritated no one from Black and Decker even cares enough to return my call to report this as it puts others at risk.

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