Complain about a product or service

Black & Decker Mixer

syed of abu dhabi, United Arab Erimates November 14, 2009

I purchased Black & Decker Blender W.Mill BX 350 pc on 22/10/2009, after 10 days the big jag is leaking because of overheat of the engine bottom of blender blade seal is melt and little smoke came out from the main unit, we had given for service after one week B & D serviced the main jar and returned, when we used after service within 2 mins there is heavy smoke came out from main unit and switch off the power else it could blast and will damage severe injury also, now who is the responsible for this kind of service and low quality of meterial used in manufacturing the product, i called concerned dealer where i purchased, they ask me to bring and again they will send for service, same thing repeating not proper service, we put in complaint against the product that overheating the main unit. kindly look into the matter seriously, if you like to retention of customer.

Wade of Malta, IL March 6, 2008

Wade of Malta IL (03/06/08)
I had a Black and Decker Hand Mixer MX78WS, and the gears striped. I called the company, and there is no way to get internal replacement parts.

These two cheap plastic gears cost apprxx. 1, and now I'll have to buy a new hand mixer for approx. 30. I will not ever buy any Black and Decker products again.

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