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Curtis of Hickory NC (06/28/08)
The CEO of Black and Decker should have to use their coffee maker for the rest of his life. The glass pot pours more coffee on the counter than in the cup or maker itself. The on/off switch also takes a act from congress to operate. Sure the design looks great but it not functional and can be dangerous to scald someone.
Messy and a nuisance.
Kirk of White Bear Lake MN (06/24/08)
Coffee Pot tipped after mounting, holding brakets secured on cuboard where the coffe pot mounts to brackets got warm and warped making the coffee poy uneven and filter and coffee holder will not drain if not held in to hold open drain.
Jo of Goose Creek SC (05/20/08)
My daughter purchases a BLACK & DECKER COFFEE POT for my birthday on April 9th. She picked BLACK & DECKER because she thought it would be a good coffee pot. IT is a 12 cup. Every since I have it it spills all over teh counter when you pour it. There is more on the counter then in the cup. I have never had a pot this bad and I am a big coffee drinker. I am very disappointed in BLACK & DECKER.
Mike of Kingsland GA (04/11/08)
am on # 3 b&d undercounter coffee pot,works ok for a short time then dies,leaks water and coffee gounds a over the place.
no physical damage but no one should have to go through this for a cup of coffee. ~~ A PILE OF JUNK?
Lynne of Glendale, AZ (03/30/08)
I have purchased 3 Black and Decker Thermal Coffeemakers. Each has been, in a word, junk.
The first one had a defective pot that leaked hot coffee all over my hand. The company quickly and promptly sent a replacement. About one month later, the coffee maker stopped working. I returned it and got a new one. About 4 months later, that one stopped working. I returned it and was given a new one. It stopped. Again, I was given a new one. This one lasted about 4 months. I can't return it as I don't have the receipt.
Guess I should have seen it coming. I will never buy a Black and Decker coffeemaker again.
Cindy of Charlotte NC (03/17/08)
We also purchased a 12 cup Black and Decker Under the Counter Space Saver Coffee maker. We have the same problems daily where the basket pushes out and the the very hot water with coffee grinds in it overflow all over the counter and floor. Not only is it dangerous, it has ruined our cabinets. The pot has serious defects and should be recalled.
Judy of Anson TX (03/16/08)
I purchased an under-the-counter coffee pot sometime in December '07, and it drips water all over the cabinet and the filter container keeps slipping out. It really is a nuisance to have to clean up behind it. Makes it hard to take back because I had to have someone come out and install it for me.
So far it hasn't burned anyone, and everything is working, except the filter basket contains water after it has quit brewing, making it less coffee in the pot and very messy throwing it out!
Gene of Granite City, IL (02/23/08)
We got a Black & Decker, under the counter coffee maker about a year ago. We like it, so when my wife broke the pot I ordered a new one. When it finally arrived they had changed the pot from a narrow spout to a wide spout. Now when you pour coffee it spills all over the counter.
I went to Target and got a new unit. When I got it home it had the same wide spout.
If something works, why in the world would you change it.
Kate of Napoleon MI (02/19/08)
My Black and Decker under-the-counter coffee maker is a big disappointment. We purchased it in January '08, and within a month it started having problems. The basket slides out on its own, causing the hot coffee to spill over onto the counter. The product needs to be recalled. I am looking for a new coffee maker; it will NOT be a Black & Decker. I wish I had read all the complaints earlier on consumeraffairs.com.
Bob of Yakima WA (02/15/08)
I received a Black & Decker coffee maker as a Christmas gift in 2007. Near the end of January, about one month, I noticed a musty smell one day when I was making coffee. I ignored it and made my coffee. When I poured myself a cup you could smell the musty smell in the coffee. I dumped it out and brewed vinegar through the maker with 6 pots of clean water to follow. I even washed the strainer and the carafe well. I still have that musty smell. I don't know what else to do. I am a big user of Black & Decker tools and appliances. I really don't want to move on to a different product line, but you know, one bad apple...!
Lisa of Boise ID (02/05/08)
We bought a Black & Decker spacemaker under the counter coffee maker in December 2007. Tonight (February 5, 2008) black smoke came pouring out of the faceplate where the timer, etc is. The unit was not on at the time. We immediately unplugged it. Good thing we were home, or our house would have been up in flames. This needs to be recalled as soon as possible.
Just a horrible electrical burning/smoke smell. We were lucky.
Susan of Broomfield CO (01/31/08)
Well today my faithful Black n Decker under counter unit died. But it is over 10 years old, so I knew it was coming. So I got online to look for a new one and found this website. After reading all the complaints about the new model, guess I will buy a different brand this time. Thank you for saving me the hassle.
Theresa of Bethesda MD (01/14/08)
We recently purchased a Black & Decker Coffee Maker. It did not keep time properly. The time would jump ahead bizarrely and backwards; indeed, it would jump from 2 pm to 11 pm and even from 11 pm to 19 pm--in a few minutes. We exchanged the coffee maker yesterday, and to our dismay, we discovered that this newly exchanged Black & Decker coffee maker is also experiencing the same issue.
It is hard enough to get up in the morning to find that the automatic coffee maker has not made coffee again, because the clock is incorrect.
Joyce of Cottondale FL (01/13/08)
I purchased a Black and Decker Undercounter CoffeeMaker Model ODC450 (12 cup coffemaker), two months ago. The only reason that I kept it this long was that I thought that because I had no receipt, I was stuck with it. The first day when I opened the box, the smell that came out was horrific. The smell reminded me of burning carpet! When we plugged it in to use it, it got worse. We thought the smell might wear off, so we continued to try to use it. The second time we used it the coffee basket came forward by itself and dumped hot water and coffee grounds all over my counter and floor! The third try resulted in the same thing.
We put it out in our laundry room until I could find out where to send it and get it out of our kitchen. We purchased it from Target at Christmas time. Our old Black and Decker Undercounter Coffee Maker is 17 years old and still functions perfectly. It just won't hang up to give me the space I need because my cabinets in this kitchen are two narrow. I'm going to try to take this new coffee maker back to Target.
It was like having a chemically induced asthma atttack, the smell was so bad that I still have a sinus/bronchitus problem. To this day the coffee maker emits a smell. It also produced some sort of white plastic like flakes of hard stuff in our coffee on the second day.I saved it in a bag with the coffee grounds to be tested.I just don't know where I can send this stuff. We were unable to find any information on returns to the manufacturer.
Nora of Sandy Valley NV (01/11/08)
I bought a Smart Brew coffee maker with the thermal caraf, the carafe does not even keep the coffee warm enough to finish breakfast. It also makes an awful noise while it brews.
Frederick of Fairport NY (01/06/08)
I purchased a dcm2500 B&D coffee pot. The first one I tried two days. The hours would not track. I returned it to Linens and Things for new one. The new one seems to have the same problem. Hours do not work properly. At one time the hours would go to 19.00 hours back to 0.00 hours and back up to 19.00 hours. I hate to return this one. Are there any answers to my problem?
Sylvia of Hiram ME (01/01/08)
I purchased a Black and Decker coffee pot and it leaks all over our counter. I liked the timer feature but again today I found coffee and grounds all over the counter when I went into the kitchen to get my coffee. It has happened numerous times and I am tired of cleaning up the mess. I am throwing this one away. It is a piece of junk.
Pam of Bedford NH (12/30/07)
This is the third Black and Decker under the counter coffee maker I have purchased in the past year. The first one leaked water and coffee all over the counter. The basket never fit properly. Thankfully Walmart took it back, no questions asked. B&D must have fixed the basket problem because the last two I purchased lock into place, though it still leaks water on the counter. The second coffee maker as well as my current one, died for no apparent reason, after about 4 months. Again, Walmart took the second one back as I am sure they will take this one back. I am done with this coffee maker. It is a shame because I love the design of the under the counter maker, but this unit is a piece of junk to completely stop working after a few months. I had a B&D under the counter coffee makers years ago and it lasted for years. The only reason I got rid of it was because it just looked old. I should have stuck with my old one!
Dennis of Fair Haven VT (12/20/07)
We bought a 12 cup auto B&D coffee maker that lasted less than one DAY. First the timer screwed up and couldn't be reset properly, and then the power disappeared for no reason and reappeared for no reason. Then it worked for 2 DAYS and quit again. B&D better stick to tools because this is a piece of JUNK! If we didn't discard the box, I'd send it back to them. SAVE your $25 and do not waste it on this product.
Vickie of Lehigh Acres FL (12/15/07)
I bought 4 Black and Decker Spacemaker coffee pots in the last year, they all have just stopped working. Worked fine one minute go to use again and nothing, no time showing, no power, nothing. The outlet is fine, other things work in it. Unfortunately this time I have no receipt or box so they won't take it back. I think after all the reports I read from other people that these should be recalled. It's a shame.
John of Torrington, CT (11/17/07)
Black and Decker made these under the counter coffee pots and I noticed that on websites there are numerous complaints like mine. The filter basket opens up on its own and the coffee that spills all over the counter and down to the floor, is very hot.
It is a hazard in the making and only a matter of time before a child gets burnt.
These should be recalled!
Peggy of Excelsior Springs MO (11/13/07)
I bought a Black and Decker 12-cup auto drip self timer coffee maker for the third time in 18 months, from various department stores. They seem to just quit without any reason what so ever. I'm not about to buy another one. The light comes on and the clock still works--but no brew. The same scenario happened with the last 2 coffee makers. I failed to keep the receipts, so I can't do much about it.
I don't think Black and Decker has an answer for me, but if they do, I would love to hear from them. I know of a few other companies that have made good on their products. I have always trusted in Black and Decker. That is why I gave it a third try. Not sure which coffee maker to choose, but it is time to do some shopping around.
Robert of Plano, TX (11/11/07)
I purchased Black & Decker's under-the-cabinet model coffee maker several months ago. My first problem was the filter basket sliding out when it got hot during brewing, subsequently closing the pause lever and causing the water to fill up the basket until it overflowed all over the counter. After that happened a second time, I removed the lever, no more pause and serve, but at least it didn't overflow.
One morning after brewing, I noticed the clock display was gone and the unit was dead. I took it apart and discovered the two thermal fuses were blown. I ordered new ones but the replacement only lasted about two months. Then, same scenario, no display, fuses had blown. I had ordered two sets so I was back up and running in about twenty minutes. The coffee maker brewed one pot before the fuse blew again.
I'M DONE! It's a shame because the space saving design is what intrigued me. But I am now willing to give up the counter space for a brand I can count on.
Don Paeglow of Tampa FL (07/17/07)
Catch pot fails to engage release arm
for brewed coffee unless manualy pressed
against the relase arm and causes overflow from brewing basket onto lower
unit and in doing so generates hot spill hazard as well as electrical shock
hazard. This unit, as designed is a severe hazard and should be reviewed
by the manufacture, Black & Decker.
Angela of River Falls WI (06/04/07)
I have purchased 3 Black & Decker brand 12-cup programable coffee makers (B&D SKU: ABD515B) in the past year. After the first one stopped heating in 4 months, I thought it might be a fluke. While it was not expensive, is is a middle price range coffee maker at WallMart where I purchased it. I bought a second unit there, assuming the bad one was just bad luck. It too stopped heating in just about 4 months. I cannot order parts or repair it because it takes a special tool to take apart. I needed a coffee maker fast, and that same unit was on sale at WallMart for about 1/2 of the usual price. I purchased my third maker of exactly the same model then. It quit today, with the same malfunctioning heating element. It is nearly impossible to contact anyone about this at Black & Decker, because they claim to have sold that part of their company in 1998 to Applica Consumer Products Incorporated. They do provide a phone number, a mailing address and a link to a site you can supposedly contact Applica on, but the links there eventually lead you back to the main B&D site if you don't have a specific reason for writing. I did not try to call, or to write. My time is simply more valuable to me than the coffee maker. I just think consumers should know that the product is flawed, and it seems there is no one to complain to that could repair it or fix it, or refund the money for it when it goes bad. After 3 of them, I'm done. I will try to find a cheaper product that will be priced more toward disposable than the B&D products. For what they cost, B&D coffee makers are too expensive to be thrown away after just 4 months.
Gina of Webster City IA (03/29/07)
I have one of your under the counter coffee makers. Thought I was making a good choice since it was a Black & Decker product. The clock is always off on timing. You can set the clock and an hour later it is off by three hours. Also when you put the coffee pot into it place on the hot pad the top drawer will come out alittle, so that when you go to make coffee it is all over the counter instead of in the pot. Now I have to get up and make the coffee while I am standing there, so that I don't have a mess to clean up before I have to head to work. I have only had this maker for about three weeks.
Connie C Smith of Barberton OH (12/30/06)
we have always used the space saver coffee pot, the latest model we have puchased leaks, I always have to a towel under it otherwise it would run off the counter onto the floor not good when you have just remodeled you kitchen, what's up with that?
Diana of Highland MI (12/19/06)
I puchased a black & decker programable coffee pot, within 1 year it just stopped working, the heating plate was cold. I called the company for a $7.00 shipping fee and exchange for a 3 inch piece of my cord sent back to them, I got a replacement within 1 week. Within 2 weeks another problem it over flowed and messed up the electrical system in the pot. I have sent for another one and there was no $7.00 fee this time. I have sent in the piece of cord and am waiting for my new opt to arrive. My next purchase will be a different brand!
David A. Brody of Pocono Lake PA (09/24/06)
I purchase this coffe maker at walmart about a year ago Every morning there would be this hassel. Usually the basket and grounds overflowed. About 10% of the time it worked. I just threw it out. Lousy design. I do not need a problem every morning for a cup of coffee. It is not rocket science! No more Black & Decker products.
No damage, just constant problems
Charles Ludwig of Hampstead MD (09/04/06)
We purchased a new Black & Decker Coffee maker from walmart 3 months ago - Cat # ABD110B Type 1 120v~975w 60Hz
The red on/off switch broke and won't turn on. We can't believe the company would make such an inferior product. We do not have our receipt or warrenty card, so we are forced to by a new machine. We will not be buying any more Black & Decker products in the future.
Simply does not work. The switch is cheap and broke under normal use.
The machine is useless.
Bill Preston of Spring Hill, Fl FL (08/30/06)
My wife and I just purcased our second Black & Decker coffeee pot within 8 months. Both coffee pots leaked water from the water reservoir. First time no significant damage. Last time the leak went all over the counter and subsequently on the floo, additionally it caused the breaker to kick off in the electrical fuse box. We consider this coffeee pot dangerous ! My wife and I are on a fixed income and cannot afford to keep purchasing coffee pots.
We will never purchase another Black & Decker product of any sort. Aty this time we are drinking instant coffee.
Black & Decker does not really care
believe me!
Basically we are out $56.00 for two coffee pots. Another instance of corporate America crapping on the people.
Zane of Lynchburg VA (06/08/06)
Re the following recall: Upon going to the appropriate site to register my recalled THERMAL coffee maker, I discovered that no replacement THERMAL coffee makers were offered! Upon calling the toll free number, I was basically told to take it or leave it--no THERMAL replacements are being offered. My question is why isn't Applica being made to replace a recalled THERMAL coffee maker with another THERMAL one??
Julie of Sandusky MI (05/09/06)
I just wanted to let you know that my Black & Decker Versabrew plus coffee maker broke this morning. I had coffee all over the place. The tube that brings the water up to the coffee grounds seems to have a hole melted into it...right in the bend at the top. As it was still brewing I lifted the lid of the water well area to see what was wrong and scalding hot water pumped out at me. The coffee maker was bought at Christmas time so it is almost 5 months old. I wasn't hurt but due to the return restrictions I can not simply take it up to the store where I purchased it for a replacement. I love your coffee makers. The timer is a fantastic feature. Hot coffee as soon as you wake up. I'm still going to buy your product. I believe in it. But I hate to see people sue for extreme amounts of money for trivial reasons...and win!
Heidi of Girard PA (04/27/06)
I have bought 2 coffee pots within the last 8mos. The first one leaked and took forever to brew, after just approximatly 5 mos. The 2nd pot leaked, and the hot plate stopped being hot!! It's hard to find a good coffee pot that brews good coffee, but when i spend the money, I expect the machine to last for more than a few mo.!!! Both pots that I purchased had the timers, so the coffee was ready when I woke up in the morning.
Robert E. Gersna of Sherrodsville OH (02/08/06)
Purchased a coffee maker for Christmas. Looks nice. Design has lot to be desired. After cleaning up about a dozen messes, I determined that the pot does not always fully engage the drip switch allowing hot coffee & grounds to fill the filter basket faster than it can drip into the pot causing the coffee & grounds to overflow onto counter/floor.
I cannot fathom that the engineers did not know of this ahead of time,and it went to market anyways. Having been a Black and Decker customer for 40 years owning various drills and saws, I will not purchase any B & D product again and I will tell others to do the same. Consumer beware!
Theirn Scott of Lawrenceville GA (12/17/05)
We've have at least 4 under counter Black and Decker coffee makers. Everyone stopped brewing after a few months to a year or so. They did replace the last one, but with this last one, that's it. I quit. I love the under counter type and B&D is the only one we've found, but I'll have to do a more comprehensive search or settle for a countertop type. It'll not be a Black and Decker.
Mostly inconvenience.
Robert of Columbia MD (10/21/05)
I purchased your 12 cup coffeemaker ABD 100 Series. It overflows during the coffee making because the brew basket ABD-02 does not seat properly.
Coffee flows all over the counter and down into drawers and cabinets ruining food and requiring hours to clean up.
Mark of Tonawanda NY (07/14/05)
This is by no way a big time complaint but----Is it possible to produce a coffee carafe that won't deposit more coffee on the counter top than into the cup? I don't know if it's just Black and Decker coffee makers or what, but we have purchased replacement carafes and they all spill more coffee than a 2 year old taking aim at a commode.
Pamela Seaman of Hesperia CA (05/06/05)
I have had my skin burned my counters flooded, and I have had enough of this coffeemaker of yours. There is something wrong with the Sneak-A-Cup Interrupt feature. I have tried everyway possible to NOT have coffee everywhere. but alot of the time I end up burning myself, or having to clean up a horrible hot mess of coffee and grounds off of my countertops.It has ruined all of my kitchen towels trying to stop the mess before it destroys my oak cabinets. It goes everywhere, and when I do anything about it, it burns the skin on my arms and hands. I got a Black & Decker product because you have a good reputation. I paid $19.86 for this product on sale plus sales tax. I have also had to replace most of my kitchen towels. I am very upset, it is NO fun to be burnt in the morning, and Not have had your coffee yet. I would like to receive a response from you.
Pat of Galveston TX (03/10/05)
I bought a new spacemaker coffee maker to replace my old one that lasted almost one year. The bolt pattern is different requiring four new holes to be drilled in the cabinet. The bolts are put in from the bottom up, with the bolt itself sticking up through the cabinet. The thermal carafe itself is worthless. It is impossible to pour a cup of coffee without turning the carafe comletely upside down and them it only trickles put. The carafe does not keep the coffee hot and the brewing process does not get the water hot enough either. The lid to the carafe has an arrow pointing to the correct position to pour but very little comes out. If you change positions to allow more coffee to pour the lid itself fall off. The lid also crossthreads easily.
I sent emails on two different occasions and received automated replys that someone would respond within twenty four hours. I wish.
I do not have my receipt--my fault-
but to spend almost sixty dollars for something that was engineered so poorly that it never should have gone to market in the first place is frustrating at the least. I found numerous complaints on the web very similar to mine.
Ken Agee of Commerce City CO (02/14/05)
Purchased Home Cafe Pod Coffee brewing system. First unit leaked and was replaced by manufacturer. Second unit exploded during normal use.
Hot water and coffee grounds were spewed in a 4 foot radius from left side of coffee maker.
See eBay item#4357840291 for photos.
Leonard of Dillsburg PA (12/15/04)
Poorly designed filter shutoff that either falls off or fails to open causing filter basket to overflow spilling hot water and coffee grounds all over. That creates a safety risk for severe burns to the hands and possible electrical shock due to the overflow that runs inside the coffeemaker. Also the damage to the counter from overflowing HOT coffee (My Star Tec cell phone is a prime example of the damage caused). I wish I would have taken pictures of the mess this caused to prove my claims.
Stained counter top and spots where the hot water/coffee is caused the adhesive that holds the formica down to separate. Damage to items left on counter tops, front of cabinets stained and then there was my cell phone I found floating in the hot coffee...
Susan Altimonda of Oswego NY (06/03/04)
Smart Brew Deluxe coffee maker by Black and Decker stopped working after only 6 months. I wouldn't stay one or light up even though I tried different outlets. Then as I was trying these outlets, the lights came on and there was a loud grinding, buzzing noise. I thought the darn thing was going to explode. I am very disappointed, as I thought I was purchasing a product from a reputable company such as Black and Decker. I would not buy this product.
Joyce of McCurtain OK (4/15/04):
The heating unit keeps burning out and the signal light and sound that tells you when coffee is done will come on and not shut off unless unplugged. I have had to return 7 coffee pots in the last couple of years.
Joy of Gulfport MS (11/19/03):
Thermal Select Coffee Pot. The Pot leaks, causing the unit to short out. They won't stand behind their product. Keep shifting the responsibility off on the buyer or the user. It was a gift, I am not a Sam's Club Member. So I can't shop there. Black and Decker says take it back. Sam's says send it back.
I am stuck with a piece of junk. I really wanted a thermal pot, I will never buy Black and Decker again.
Peggy of Columbus GA (6/9/03):
Every coffee pot I ever purchased (Mr. Coffee, Black and Decker, Procter Silex, just to name the ones I remember) all leaked all over my cabinets after about two to three months. (I've been married for 36 years and my husband buys coffee by the case so I've had lots of experience with coffee makers). I wonder if any company makes a coffee pot made that doesn't leak? I think they make them leak so everyone will throw them out after a couple of months and buy new ones.
Forget the warranty ... it costs more to send it to their service centers than it does to buy a new one. I think I'll start sending my leaky coffee makers back to the manufacturers so they can throw them out. I have a Procter Silex that I got for Christmas (six months ago) and it leaks every time I make a pot, which is three to four times a day. If you know of any manufacturer that makes a coffee maker that doesn't leak, please let me know.
The damage I suffer is more time in the kitchen cleaning up the mess and always having to put paper towels under the pot to catch the leaks. In addition to having to buy an average of two coffee makers a year. They really should last longer than that.
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