Complain about a product or service

Amana Appliances

William of Newland, NC September 26, 2006

William of Newland, NC (09/26/06)
I bought an Amana refrigerator in early August.  The refrig came in damaged with anoisy damper assembly.

I have been unable to reach a responsible person who can tell me why repairs haven't been made or when it will occur.  It took the dealer less than five minutes to get a rebate, but its been more than five weeks and no repair made on damper assembly.

Tony of Silver Spring, MD March 18, 2006

Tony of Silver Spring MD (03/18/06)
I have an Amana bottom freezer with a 5 yr warrantee. It is now 4 years old (never had one breakdown so soon) and was not keeping food cold any longer. Started at thier website to find the local service which only advised to contact the place of purchase which then sent me to the 800 number and so far none have gotten me close to a service person.

Finally get someone on the phone and am told that it would take 2 weeks to get someone out. Advised I can't wait 2 weeks to get the refrigerator repaired and was quickly told we can get someone out day after tomorrow for an additional charge. I said is this a way to either get additional money or to get out of warranty repairs? Fact is they do have someone available promptly but use slow response as extortion to get someone out sooner. They tried to say that is normal procedure and I eventually gave up.

George of Fishers, IN February 24, 2006

George of Fishers, IN (02/24/06)
I purchsaed an Amana refrigerator 9/15/05.  From day one it has been freezing, thus ruining ,vegetables (lettuce,cucumbers,even coffee creamer). I've had eight (8) service calls by Maytag repair and the problem still persists.

One repairman even put cardboard and duct tape in the air supple duct from the freezer when his call to Maytag Technical Service was of no help. My most recent repair visit was 2/17/06, the service man called tech service again and was told they had no idea what to do.  They said to forward the info to Engineering and I would have a reply in 48-72 hours.  Since no one responded to me I called on 2/23/06, and was told that they would text message the senior repair man to get an answer.

 I've asked for a new refrigerator on numerous occasions and have always been refused. They need to either fix this thing or give me a new one.

Brian of Oakland, CA February 1, 2006

Brian of Oakland CA (02/01/06)
Purchased an Amana Refrigerator -Freezer seven years ago and spent several thousand dollars on it. The 5 year parts warranty has expired.

Now the compressor is gone and the appliance is useless. I am in my mid forties, and my parents' 40 year old Coldspot freezer is still running. I was hoping for at least a fourth of the appliance life from the Amana!?!

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