Complain about a product or service

Rooms to Go

Quality Problems

Rooms To Go
•Delivery problems
•Quality problems
•Customer service
•Warranty issues
•Boorish behavior
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•Kids Rooms To Go

Korry of Cary, NC (05/12/06)
I had two end tables delivered from Rooms To Go. One table had splits and the another was broken.

I called customer service and they told me it was their policy to first send a technician out to try to fix it.  WHAT?!!  Fix it? Glue it together?

Come on people!  The tables are broken and I need the replacements.  This is the last time I will buy anything from Rooms To Go.

Eva of Lake Park, FL April 11, 2006

Eva of Lake Park FL (04/11/06)
I purchased furniture a year ago March only to find the sofa has come apart. I purchached several thousand dollars of furniture and i am so disappointed with the way its holding up. I looked up and the brace that supports the sofa was sticking out from under the sofa. My husband turned it over and it was only held together by staples. I called the store and they gave me an 800 number. I called and was informed the warranty was only for a year.

Karen of Bradenton, FL March 22, 2006

Karen of Bradenton FL (03/22/06)
We purchased a whole Living room ensemble in April 2005. Delivery of goods June 2005. We told the salesperson we needed good, structural furniture since my husband had back surgery. He stated the unit we purchased was their best seller & this would be the furniture to get. The furniture looks so worn as if it was in our home or showroom for at least 5 years-the sofa is a recliner & the arm is crackedwhere it reclines & the pillow on the arm is not even stuffed completely.

The service tech that came out 4 weeks later after I called said he could not do anything but we will hear from corporate office within 5-7 days. We did not hear back after 2 weeks so we called & they stated they had not report. They sent out another tech almost 2 weeks ago & he stated that they have nothing but problems with this unit but it is a great seller. Corporate stated they could replace the couch but the warranty expires on the ACTUAL date of delivery not from the new unit replaced. This couch we found out is made of CARDBOARD not wood-we were told that this is a durable unit & was not told of the construction or if problems aroused that nothing actually could be done.

The manager was contacted at the store & she stated they could not do anything-it is not the salesperson "place" to give the construction, durability, problems, etc of furniture-they are there to sell. I am VERY dissatisfied with theitems-this is unacceptable-& I am refusing to pay for something that did not hold up before 1 year-We are not abusive or "heavy" set people. We are not even home during the day but in the evening when we return from our jobs. They should at least let us pick out somenting that is durable-not made of cardboard or credit the account & I will go elsewhere to purchase furniture that is worth the money.

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