Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds)

My husband and I purchased a bed last year when our old bed started to cause us to wake up with more frequent backaches. After 10 years with the old bed, we decided it was time to start looking. We initially looked at regular beds but one day, when we were in the mall, we stopped at the Sleep Number bed store to look at their beds. We decided we didn't like the air mattress aspect of the company, but we really did like the benefits of the adjustable bed we tested there. We researched a lot of adjustable bed companies and wound up buying an Easy Rest and I can tell you, we really "rest easy" now! The saleswoman who helped us was very friendly and knowledgeable. The delivery people arrived later than we were told and I had to wait at home much longer than I expected. But they were very nice and careful not to nick my newly painted walls.

We did have a small problem with our mattress, but I called the service department and they took care of it quickly. All in all, they are a good company and I would recommend them and the most important thing is that we are sleeping much better and our back pains are gone. I gave them 4 stars because the delivery was late and I did have to use their service after we bought it. My husband thinks it should be 5 stars, but I'm writing the review!

I was getting back surgery and needed a better bed than I had. Robin came out to the home and inspected my old bed and shared with me the Easy Rest Adjustable Bed System. I ordered the bed and it was delivered in two working days! The gentlemen that set up the bed were polite and courteous and they disassembled my old bed and placed it in my garage for storage. The new bed is the best bed I have ever slept on. The mattress is extremely comfortable and having the adjustability has made me recover from back surgery nearly pain-free! I would recommend this company to anyone. The bed is great for lower back patients.

My husband has Parkinson's Disease and last year, we started looking into adjustable beds to replace our old bed. His symptoms had been getting worse and we thought an adjustable bed would be necessary in the coming years. We eventually wound up choosing an Easy Rest bed and have been very happy with our purchase. The funny thing is that we thought we wouldn't use the features very much until he really started to need them medically. But from the first night, we have gotten more use out of it than we thought we would. We wind up watching television and reading in bed much more often than before because it's so comfortable. No more rearranging and propping pillows up. It is also easier for him to get in and out of bed because he can raise the head up to help him get to a sitting position when his muscles aren't cooperating. We recommend this bed!

I have been sleeping in an adjustable bed for more than 20 years. I now own an Easy Rest adjustable bed and it is the best one so far. The mattress is very comfortable and the motors adjust the bed very smoothly and quietly and I have not had any problems or need for service since I got it. I am very happy with my bed!

They give you the impression that you have a 20-year warranty when you only have one year. It breaks down within the next few months. To spend that much money and then have to pay for anything is wrong. They take advantage of people's pain and age. Bar your doors.

We are sorry you are unhappy. Our customer's satisfaction is our top priority. Our beds come with two different warranties and are printed on your contract. The mattress and foundation come with a 20 year Pro-rated warranty and the bed frame, motors, gears, controls and electrical system come with a 1 year limited warranty. With regard to the second warranty we will repair or replace, free of charge for parts and labor any defective mechanism during that time. After the one year expires, parts and labor are available at prevailing rates. The problem you are experiencing is with the mechanisms and since you are only a few weeks out of warranty we are providing service at no charge. Our customer service department has already contacted you to make arrangements for service.

We sell more than 1,500 beds per month and we take our customer service commitment very seriously. If you have any further issues please call our service department at 1-800-523-5383.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on April 20, 2012

Not only does the company lie to potential customers, but they also lie to their in-home sales reps. Believe me, I know this from experience. They don't even sell all of the different beds that they claim to produce. Everything is geared toward selling a premier bed. No matter which bed you buy, it's going to be a premier bed on paper. The whole thing is a con from the very beginning. I know the insides of the operation and will probably be attacked by them for making this posting, but it has to be said. If anyone would be interested in more detailed information on how the scam works, contact me through my e-mail at **.

You were under contract to our company for 10 days and during that time you missed 5 days because you were in a car accident and jailed for DUI. It is our policy not to send representatives to customer's homes that have substance abuse problems and you quit before we could terminate you. We wish you success in your future endeavors.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on April 20, 2012

I purchased the bed in August of 2011. The right side of the bed has completely broken down. Also, the center of the mattress is broken. I wake up with serious back aches and scratches in my back. The mattress is too young to have these complaints. The company suggests rotating the mattress every three months. This does not help. I am completely dissatisfied with this bed, considering the amount of money I spent on it.

I purchased my bed in the east coast and the customer service is unprofessional and unhelpful. I had to call the mid-west region in order to get professional assistance. Do not purchase a mattress from this company. They do not stand behind their product. Understand the contract and the five days you have (including the shipping) to return the mattress. Everything the previous customers mentioned are all true.

We're not sure why, but we don't have any record in our system of being contacted by you regarding this problem. It is clear to us that you have called because you have the correct name of a customer service representative at our company. We will be calling you to offer you a free mattress inspection and custom insert replacement. Additionally, we will be checking with our IT department to make sure we don't have a glitch in our system and we will be holding a re-training session with our customer service representatives regarding service policies, warranties and proper computer documentation.

Update: We called to offer the free mattress inspection and discovered the problem. You filed the complaint about your father-in-law's bed even though he did not have any problem with the mattress and has not attempted to call us. He informed us that you had visited him and slept in his bed and were not comfortable. Your Father-in-Law has never rotated the mattress and is a large man and he told us that he always sleeps in the same spot in the bed and he sleeps alone. All of these variables will cause an indentation in any mattress, no matter the manufacturer. We offered him the free inspection and insert exchange which he accepted. If he needs a new mattress we will be happy to exchange it.

We sell more than 1,500 beds per month and we take our customer service commitment very seriously.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on April 20, 2012

I was sold a bed different than the picture. It is the premier bed. One side is lower than the other side. For the cost, the bed is totally a scam! I have called the company and can never reach anyone. The sales guy who sold us the bed did not even leave his name, just initials. I was totally got ripped off! Do not deal with this company.

According to our records you purchased your bed in August 2011 and we have no record of you ever contacting us after you accepted delivery. Our copy of the delivery receipt that is signed by you has the full name of the sales representative on it and the copy of the sales contract you signed has his first initial and full last name. We sell more than 1,500 beds per month across the country and the implication that we delivered a different product than you purchased is highly offensive and just plain wrong. We have reviewed all of your paperwork and the product written on your sales contract is exactly what is on the delivery paperwork you signed. Our National Customer Service Center Phone Number is printed in large type at the top of all of our contracts so that our customers can find it easily and quickly should they need it. It is fully staffed and open every weekday from 9 am to 5 pm East Coast Time. Customers can leave a voicemail after hours requesting a call the next day if they call after hours. Our website also has our customer service number and hours of operation available. In addition, there is a form on our website that allows customers to request a call from our service personnel.

With regard to your complaint that one side of the bed is lower than the other there could be several reasons. Have you been rotating your mattress regularly? Is one person sleeping on the bed significantly heavier than the other causing a larger indentation on one side? We are happy to assist you. Please call us at 1-800-523-5383.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on April 19, 2012

First problem: the mechanism to make the bed go up and down tore my carpet to pieces and damaged my hard wood floors. Contour's remedy was put rubber shoes on the 4 feet of the bed. Second problem: there are exposed wires going into the remote itself. I put electric tape over the Contour over the exposed wires to prevent an electrical fire. Contour's remedy is to buy a whole new cord to replace the cord. I had to pay over $132.00 to get a new one. This is a serious problem and their solution is to buy a new cord. What then is covered under their warranty? I bought the bed on 02-01-10. Something like this should not have happened on a 2-year old bed that cost $2540.85.

We delivered your bed on February, 4, 2010 and, per your request, we made the bed as low as possible due to your height. We also attached side rails that you had on your old bed to the new bed we delivered. We did not hear from you again until late August, 2010. At that time you informed us that the delivery drivers did not attach your head or footboard to the bed and you said that there was damage to your floors. We performed a service call free of charge and our service technicians installed furniture cups under the glides on the legs of your bed. Nothing on the service form completed by the service technician indicates any damage to the floors. At that time we requested that you send us pictures of the damage you believed was being caused by the bed but we never received them.

In August 2012 you called us to report that your bed was not functioning. To save customers the cost of a service call when the one year free service expires we attempt to troubleshoot common problems over the phone. The first step is to always make sure the electric cord is completely pushed into the socket. We asked you to unplug the bed and plug it back in, and be sure to push it as tightly into the socket as possible. We did not hear back from you after that phone call and our assumption is that the problem was corrected.

On March 19, 2012, you called our service department and ordered a new hand control and you state in your complaint that wires had become exposed on the unit. Customers with wired hand controls need to check their hand control cords regularly to make sure pets or rodents are not chewing on the wires or that the wire does not become pinched by the frame of the bed when adjusting. At this point your bed is two years old and per your contract "Repairs and/or replacements made after the expiration of the one (1) year warranty period are made available at the then prevailing parts and labor charges."

We sell more than 1,500 beds per month and we take our customer service commitment very seriously. Please contact us at 1-800-523-5383 if you need any other assistance.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on April 20, 2012

The complaint I wrote is not misleading or unfair, in fact it is 100% true. You mention that my account was not sold to you but you have all my paperwork. Why? Why is it that when I called, you were able to pull up my account if it was not in your office? It looks to me that the only misleading information is the one you are providing to your customers.

I would know nothing about your company if Craftmatic had not transferred me to you. You mentioned that the BBB and the Attorney General's office informed me that I would have to agree with your guidelines when that is also not true. I think you forgot to mention how you lied to the BBB as well as the Attorney General's office, stating my issue was my remotes and my warranty did not cover remotes when my actual issue was my motors.

Again, how can you have provided me with information or any information if you do not have my account? I have reiterated this many times to you as well. The bottom line is, I have purchased a bed with a lifetime warranty that is not being acknowledged by your company, which took control of my account when you purchased my account. In addition to my complaint stating what your company would not acknowledge, it also mentioned the complete disrespect that I received by yourself as well as your customer service representatives but this was conveniently left out of your response.

In closing, let me just say that the treatment that I received from Contour/Easy Rest was very unprofessional and rude, and it is now and will always be my opinion that your company uses deceitful tactics against their customers. If any further comments or discussions need to be discussed, all my information is in my file that is in your office.

I originally brought my bed from Craftmatic Adjustable beds with a lifetime warranty. The motors on my bed became very weak. I called Craftmatic to have my bed looked at, and was told that my account was sold to Contour Adjustable Beds. When I called them, they refused to acknowledge my warranty. Their customer service was unprofessional and rude. I filed a complaint with numerous companies such as the BBB, and the Attorney General's office, but Contour keeps lying, stating that I am requesting for new remotes, when I clearly informed them of my problems with my motor. As of now, Contour Adjustable Beds/Easy Rest still will not take responsibility for anything. My advice to anyone wanting to purchase one of these beds is, please try anyone other than Contour Adjustable Beds.

Your complaint is misleading and unfair and we have been as patient and helpful as we can be trying to help you. Let us reiterate again that we did not buy any accounts from Craftmatic beds when they shut down their retail operations in the United States. You have made complaints against our company with the Better Business Bureau and the Attorney General. Both agencies have reviewed your warranty and explained to you that even if we were responsible for your service under the terms of your warranty (which we are not) you are still responsible for paying for the service call and labor charges. As we have repeatedly stated to you, even though we are not responsible for your service, our parts are compatible and we can repair your bed at the same rate we charge to all customers for parts and labor whose beds are past the warranty date. If you choose to have your bed repaired under those terms please call us at 1-800-523-5383.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on March 9, 2012

My 85-year-old mother and her 90-year-old husband were sold a Premier bed with massage features from an in-home salesman. They had hoped to enjoy improved restful sleep. The bed was delivered on the 5th day after sale; the last day to cancel the bed in writing. Upon attempting to sleep in the bed that evening, my mother found she was not able to easily get into the bed, instead struggling for 30 min. to lie down.

Once in the bed, she was unable to move. She tried a few more nights with the same result. A call to customer service ended with a firmer foam insert being delivered to the home. This did not improve the problem and a representative came to lower the bed and again change the insert. Further complaints to the company with requests to return the bed were met with the same response-the beds are not returnable.

My mother is unable to sleep on a foam mattress, and did not know it was foam when it was ordered. She is unable to maneuver in the bed because of the soft property of the foam. The mattresses are larger than the foundation, making the edges of the bed sag. My stepfather slid off the bed onto the floor the day after he was discharged from a hospital stay because of the soft edges. Repeated attempts to resolve this issue with the company have been unsuccessful. We want the bed out of the house and their $8,424.35 refunded.

We are sorry that your parents are having trouble adjusting to their new beds. It often takes people up to thirty days to fully adjust to a new sleeping surface after spending years on a previous mattress. We do everything in our power to make our customers comfortable in their new bed and we have been working diligently with your parents to customize the bed to their comfort preferences. We have changed the inserts on their mattress three times and lowered the height of their bed to make it easier to get in and out of bed all at no charge. We only sell innerspring mattresses with our product and all innerspring mattresses on the market, no matter the manufacturer, are made with foam encasements. Without the foam encasement your parents would be sleeping directly on the coils. After speaking with our product specialists we think your parents may be more comfortable sleeping on a one-piece queen sized mattress. We would be happy to switch the dual queen mattresses to a one-piece queen size mattress at no charge. Our customer service department will be calling them to offer this option.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on March 1, 2012

My father received a call from "a salesperson" who wanted to set up an appointment for him to view the bed and its options. He explained to the person on the phone that he can't see. That didn't deter the salesperson who proceeded to set up an appointment for a home visit. I met the salesperson at the door at 2pm, 1-21-12 and let him into the porch area. I explained to him my Dad wasn't interested and was unable to convey that to whoever set up the appointment.

Dad is 89, can't see and can't hear well so he tends to be more compliant when "pushed". The salesperson said he understood but wanted to come in to the house to use the phone to contact his office to tell them the appointment fell through. I explained Dad doesn't care for people in the house not to mention he was a total stranger. Do your sales people not have cell phones? I said no and he said ok and left.

However not more than 5 minutes passed when Dad's phone rang. It was "the office" wanting to reschedule an appointment that I had just informed the cellphone-less-apparently-hard-of-hearing-salesman he was not interested in! Dad was on the phone explaining his doctors appointments, lack of eyesight...over and over..He is too polite to tell anyone no. I then called 651-289-4570 to explain the situation and request he not be contacted further. I was told by the woman who answered the phone that there was "no way" their company would have done that.

I restated the complaint and asked for a manager or complaint department. I was told she didn't know what for because "their company doesn't "do that". That was all the more help I got. Dad does not need the annoyance of soliciting or harassing phone calls or visits from unwanted salespeople he is too polite to say "go away". I am not that polite and hope this matter doesn't continue. I and my Dad do not want anymore contact from Contour Beds! I did not choose one star for the rating. I had no choice.

We are sorry that you had a less than satisfactory experience with our company. While we understand your Father has a disability please understand that we cannot legally discriminate against interested consumers based on age or disability. It is our policy to add anyone to our Do Not Contact List that requests it and your Father should have been immediately added when you called the office. Please call Vicky at 1-800-668-3660 and give her your Father's phone number so we may add him to the list.

We see tens of thousands of consumers each year and we work hard to provide a positive interaction with each and every one of them. Your experience is unsatisfactory and we have taken this opportunity to retrain our call center associates and management staff about proper customer communication and our policy regarding the Do Not Contact list.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on Jan. 26, 2012

This company calls at least 10 times a day saying that I have won $500.00 and I need to come out so they can see and talk to me about the bed. I have asked them not to call but they keep on calling. I told them that I was going to report this harassment and they told me, "Do what you got to do."

We have just registered with consumeraffairs.com and apologize for responding to your complaint so long after it was written. Our Call Center Associates are trained to add anyone who asks to our internal Do Not Call List. I am forwarding your complaint to our training department to make sure they are working with our Associates to add customers to the Do Not Call List that request it. We are also making sure that your number is on our list to be sure you are not accepting any further calls. Please note that if you do request information from our company in the future that automatically will remove your number from the Do Not Call List.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on Jan. 14, 2012

This bed does not deliver as promised. The wave massage is a joke. The main vibration is located at the top of the shoulders. All it does is vibrate the head, and it is not even possible at the lower back, as promised. The wave action is non-existent. I have the bed for four months and it's already sagging because the mattress cannot be flipped. It can be rotated but that isn't helpful. I chose the firm mattress. This is okay when the back is raised but it's too hard to sleep on it when it's flat; I awake with aching ribs. The expense of this bed does not match the promised performance. The company does not accept returns after three days so I am now stuck in making monthly payments when I'm not satisfied with this bed at all.

We apologize for responding to your complaint on this website after such a delay. We have just recently learned about the website and registered with them. I am very sorry to hear that you are unhappy with your bed. Unfortunately, we have no record of you contacting us for service. I have spoken with the local distributor in your area and their Customer Service team is standing by to help you. Please contact Troy in our mid-west office at 1-800-668-3660 for assistance with your problems.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on Jan. 14, 2012

On May 18th 2011, I purchased Premier adjustable bed and it was delivered on June 17th.

We have written the company in Florida twice with no response from them. The salesman described the bed, on his video, as the most comfortable, relaxing bed on the market, outperforming even Tempur-Pedic. What a scam. It is by far the hardest, most uncomfortable bed we have ever slept on. The wave massage unit inside the mattress is nothing more than an intense vibrator; not a relaxing sensation at all. I contacted Steve, the District Manager, and requested a return of bed, at our expense plus any additional fees to refurbish. They stated that they never accept beds for return. They want to insert a layer of foam or some such material to make it softer. This is not acceptable on a $7,000.00 purchase.

Do we have any recourse and if so what? We have had the bank reverse the down payments until we can resolve the problem. We are in our eighty's and I thought that this would be the bed of our dreams. It has been a nightmare to say the least. My husband is recovering from a stroke and has hydroencepilitis making it impossible for him to use the massage (jarring motion) unit.

We feel we have been fair in footing any costs involved in returning the bed. We cannot afford to go out and purchase another bed. Please help.

We apologize for the delay in responding to this on-line complaint at Consumeraffairs.com. We have just found out about this website and have become listed as a Trusted Company. I have spoken with our Customer Support department. You had purchased a dual bed system which we replaced with a one piece version and a softer mattress insert. We have not heard back from you since we switched your system and assume that you are satisfied with your bed. If you have any further issues please contact our Customer Support department at 1-800-523-5383.

Easy Rest Adjustable Sleep Systems (formerly Contour Adjustable Beds) on Jan. 16, 2012

This company sent over a high-pressure salesman to my 77 year old mother's house; after two and a half hour and two other salesmen on the phone, my mom was convinced to buy. They set up a $5000.00 charge account; charged the $2500.00 bed on the account, and sent her a charge card though GE money that had the remaining balance on it. They have a 5-day cancellation policy that starts, and is over before you ever get the bed delivered. When trying to cancel, they said, "Send $1000.00, and will pick up all, but the mattress." After being hung up on twice, this is not a company I would recommend to anyone, not even someone I didn't like.

My elderly mother informed me that a representative called and told her that she had won $500. They said that they wanted to come over and give her the prize and also information about their product. The appointment was scheduled for 2 pm on Feb. 17th, 2011. They gave no contact name or phone number. I was concerned about my mother, so I went to her house for the appointment. I waited 1 hour and 45 minutes but no one arrived or called. I am concerned that someone will come at a later date and that my mother will let them in. Although this problem seems mild compared with the others I have read on your website, I wanted other people to know about this company's behavior.

My mother-in-law, who is 69, filled out a free raffle that Contour called in to say they were from the Price Patrol and they needed to come to show her how to use the bed that she had entered for. She thought she won and set up an appointment. I called told them how I felt, and now, they will not stop calling.

I am very disappointed in Contour Beds, and I will not buy from them.

This is to inform you that I don't appreciate Contour Adjustable Beds "appointment making service" calling me 5 times the first day and two times the second day, harassing me into an appointment to sell my elderly father a bed. The appointment maker would not take no for an answer. Knowing my father was an elderly person and calling him over and over again until he agreed on an appointment for today, Tuesday, May 18 at 2:00pm.

I am reporting Contour Beds to the Better Business Bureau, Consumer Affairs and am looking online for any other agency I can report Contour Beds to for harassment of senior citizens.

I have received numerous phone calls on my cell phone from contour beds. I have told them on 5 different occassions to take my phone # off of their call list. Today 05/26/09 I talked to Michael who is supposed to be a supervisor, I told him about all of the calls, and asking to be taken off of their call list . He hung up on me. Tired of getting 3 and 4 calls per day from the same number.

Ordered a mattress on 9-16-08. Charged my card for $684.54. Never shipped. Several calls made to get estimated time of delivery with no response or call back. Waited for over a month with no result. Spoke to several representatives to get refund. No call back from Bonnie at x 3037. Called Amex to dispute.

Several hours on the phone getting the run around.

A salesman appared at the my mother door stating that he had a scheduled appointment. He brought her cookies!!! High pitch sales move, even did the call the office routine listed in an other complaint. Mom thought she was buying a bed for #288 but turns out it was for 2,888. I called the company the next day to cancel, and dealt with a rude gal on the phone. I demaned to speak to a supervisor and was put on hold for a few minuites before I got voice mail. I demaned the order be cancelled and money returned.

Four days later I get a call from some John S. (sp) and he tried to make me the quilty party, trying to make me look like the bad guy. Told him I was appauled at the people they have in the field taking anvantage of the elder, but he only wanted to argue. When I told him I would not argue, he said he wasn't , he was just a salesmen doing his job. I sent the cancellation form, and am in holdling in getting the money back.

This company ran my mothers debit card through a regualr manual credit card machine. By the time I got wind of this transaction and was going to put a block on the account, the money had already been allotted to Contour. This took all of mom's social security, pention, and her savings with 1200 in red.

I filed a fraud case with Wells Fargo, and to cancel her cards, and now she has no money probably till next month. This has caused emotional and financial hardship on not only my mother, but myself. Stay away from this company, unless you check them out first. Protect yourself as there are many con men out there just like this company who are nothing bot sociopaths only looking out for themselves.