Donald of Jacksonville FL (03/14/09) My wife and I are buying a house thru Zip Realty and using Suntrust for the mortgage. Zip Realty offers a rebate to the buyer if you use there realtors to get business. During our closing process SunTrust Bank has informed us that we were not going to receive this rebate because it wasn't right that Zip Realty lures people to use them with these rebates. So we won't be getting this rebate that the Bank has nothing to do with, just because they feel it's not right. I don't beleive the bank should be able to control things that are not part of the loan process.
We are losing our rebate to th tune of 1,800.00
Ryan of Hernando, FL March 12, 2009
Ryan of Hernando FL (03/12/09) We have been banking with Suntrust Bank for over 23 years. Business and personal. We were notified on a Friday afternoon that Suntrust is calling our line of credit due. We had never missed a payment or even been late. When asked how much time we had to pay they said today...they had already put a hold on our account, canceled our credit cards and returned checks prior to notifing us. When we told them they would put us out of trust with the companies we work with, and eventially destroy our company, they were not interested. We told Suntrust we had already submitted payment via EFT to companiess we owed money to. And if we didn't pay them what we owed them they would close our business.
Suntrust said they would work with us.. we were told we could deposit a second time the money owed and Suntrust would not touch it. They would only keep on hold the original amount. Well they lied!!! Suntrust refused payment again and kept the second deposit that was made. Within days they cleared every account we had with them, including accounts held in joint names. With banks not lending money at this time we are forced to close our doors.
Our loyal employees are out of jobs and as it stands.. three families that we know of may be loosing their homes. I would like for everyone to know what kind of loyalty Suntrust has for a company who has been with them for 23+ years and has sent over 5 million dollars in contracts to them over the years. We will close our family business of 23 years as a direct result of Suntrust Bank.
Annecia of Tucker, GA March 9, 2009
Annecia of Tucker GA (03/09/09) I took an IRA rollover to this branch in 2007. The check I handed them said IRA rollover and I asked for an IRA rollover cd. The CD matrued on March 4, 2009. When I tried to close the IRA, I found it had never been set up as an IRA. When I complained that I would be responsible for an IRS penatly,I was then promised that they could 'fix'or correct it in 24 hours. Two days later I called and again was assured that they could fix it. Today I was called by Dave who said that the CD had been moved to an IRA and did I want to roll it over. When I arrived, they said there was nothing they could do since they're research revealed that I had signed forms for a CD, which they knew on March 4. However, their forms say CD and IRA and I thought I was signing for an IRA.
I will have to pay penalties for their mistake.
Ashley of Columbus, GA February 24, 2009
Ashley of Columbus GA (02/24/09) Last Friday, February 20, 2009, I attempted to cash my paycheck which is drawn off of SunTrust Bank at SunTrust Bank. I was informed that as of February 1, 2009 they would be charging a 5.00 fee to any non-customers who wish to cash a paycheck. I feel this is forcing people to bank with them (which I would not do now if you paid me a million dollars).
I could go down the street to a liquor store, buy a pack of cigarettes (for less then 5.00) and cash the stupid check. I feel this is stealing. It was my understanding that as a customer you have an agreement with the bank that they will release the amount of funds listed on the check to the person it is made out to with proper identification. Apparently, they do not believe this; they believe that they should take 5.00 of your money. My employer wrote that paycheck with the understanding that the bank would release the funds from their account in the correct amount. How can they take this 5.00?
Johnnson of Antioch, TN February 23, 2009
Johnnson of Antioch TN (02/23/09) i just can't believe this SUNTRUST BANK!! I need some help and advice here on this topic. I owe suntrust bank just a little over 4000.00 and i wrote to their collection dept that i would like to settle this debt with a one time payment of 2000.00 and guess what they have declined my request to accept this offer. I can't believe this. They insist i should settle whatever i owe in full. this is unbeleivable!!! I think Suntrust bank is really up to something. Good people out there if you plan on opening an account with Suntrust this is a word of caution. Beware, because they will nickle and dime you and at the end of the day you won't get help from no where. i just don't know why Suntrust won't accept my offer???????
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