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H&R Block Online

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Jesse of Columbia, SC February 2, 2010

I have been filing with H&R Block using their free federal service for several years now with no problems. This year they updated their system with the new H&R Block At Home to file online. This system is dirty in every way possible. They have a tiered pricing system with it starting from free and going up to I think 99. I chose free as I have done every year and when I clicked start to start my return it switched me to the basic plan (costs money.) I found this very odd and looked for a way to switch back to the free service without any luck. I call H&R and spoke with a very friendly rep. She continued to repeat that I did something to make the system believe I did not qualify for the free service. This leads me to believe that free only works if you don't actually plan on filing with them..

Again, all I did was hit the start button to start my taxes. She then preceded to tell me that there was no way to switch my account down to the free version once I've signed up for an upgraded package.. I was able to maintain my composure but I am shocked at how ludicris this claim is! I would be able to use the free again if I created a new account. I have used my account for a while now and it has my previous years tax returns on it. At this point I lost all interest in working with H&R Block. I asked the lady how I could access my previous years returns and her reply was that the system that has all of our previous information is "down." I asked for more information and she could not give me any. I found this ironic as I went to the site and was able to import my taxes.... The lady herself was very kind but H&R Block will never have my business again.

Michael of Crestview, FL January 19, 2010

In 2006 and 2007 we used the H&R Block online Tax Program. But, we just recieved a letter from the IRS that our 2007 refund was more than we should have been refunded. The amount of our refund was 16,468.00 when it should have been 1,533.00. The IRS letter states we owe back 14,935 plus interest totaling 15,980. We have been approved to make payments to the IRS to repay the amount owed. After we looked over our return and all of our documents, we came to the conclusion the software program added my military retirement income in both wages and tax witholding. We did rework (started over)our return at the time 2-3 times with the same result. It wasn't our normal return amount but, we used the H&R Block program to rework our return. And since we did have 10,000 more in interest than 2006 due to a refinance loan, we didn't really think anything different. The local H&R Block office isn't being very helpful to correct the problem. Thank You for your time.

Wandra of New York City, NY April 15, 2009

Wandra of New York City NY (04/15/09)
First rep provided technical assistance, helped me install Adobe, was helpful. Second rep, gave some information, neutral Third Rep- grossly inappropriate, suggested unauthorized assistance with tax preparation, rather than technical assistance. Requsted help with efile problem, instead he tried to tell me how to fill out my information Fianlly, efile was not complete after two payments of 49 and 34.00

Bevcause of information representative being inept, I was forced to pay another tax provider. duplicating payment.

Bobby of Jackson, MS March 6, 2009

Bobby of Jackson MS (03/06/09)
we went into h&r block to file our taxes. it was the worst service ever. we basically filed our taxes. he just typed in for the efile was told all the money we paid for child care we had recipts said it didnt matter any ways. we paid 299 for our money to be deposited in ten days. its been 30 days now the irs put our money in h&r accont and they was to pay us. all H&r block is saying our money has been deposited but there is know money. i am wanting to file a law suit. on this behalf they are very mis leading and holding our money.

we were counting on this money to catch up on our bills. now we are way behind and all income tax will be going to bills because of interest rates and we are facing being evicted

Ari of Hilliard, OH February 26, 2009

Ari of Hilliard OH (02/26/09)
Hi - I used the H&R Block premium software to file my 2006 and 2007 taxes. I was sent a notice by the IRS in July 2008 that I filed my stock options incorrectly for tax year 2006. I called several H&R Block offices asking for a second look in the Central Ohio area, and nobody called me back. Therefore, I contacted a tax lawyer who helped me straighten out the errors and I paid the IRS in full. However, as I had also filed 2007 the same way, I wanted a professional to check my return so I could re-file if necessary before the interest got outrageous. Therefore, I finally located one office within 20 miles that was open a few days a week, and I met with tax professional Terri at this Central Ohio location.

After waiting over 30 days to hear back from her, I contacted the office and requested the status of my 2007 return. She called me back and indicated I had filed correctly the first time (of which I was dubious). I called again and spoke to another gentleman who seemed more competent who indicated he would review my taxes and get back to me. This was August 2008. I called again in October and November, at this point I just wanted to pick up my papework, and nobody returned my messages. Now, in February 2009, I've gotten another letter for the IRS regarding my 2007 taxes.

I've called the office several times, and was told the agent who did the work over the summer would have my paperwork. I spoke to her, and she was more concerned about how I obtained her number than locating my taxes. She went on and on about how convenient it was the local office could hand out her number as needed, but not refer her past clients to her for this tax year. She indicated my paperwork would have remained at the office I visited, but numerous calls to the office and manager have not been returned. I've already requested duplicate W-2's, tuition statements, etc but I've been disgusted with the entire process.

I was trying to save myself 250/hour by avoiding the tax law firm, but at least they were trustworthy and competent. I've been disgusted by the complete lack of customer concern and ineptness of the many agents and office employees I've spoken with. I will never, ever, do business with H&R Block again, and I'll make sure to share my experience with all my friends and family as we discuss tax time. Completely incompetent.

Loss of time and IRS interest payment increase

Laura of Davenport, IA February 15, 2009

Laura of Davenport IA (02/15/09)
Have been using Taxcut to do my taxes for many years. Purchased the '08 version, which states you need system 10.4 or greater for Macs on the box, which I have. I load the product, which won't work, stating I need system 10.4.11. This was not listed on the box. I feel angry that they lied on the box. How many people are going to buy this program, only to not be able to use it. My computer is only 3 years old!

Taxcut will refund my 45, but its going to take 4-6 weeks. And I have no way of doing my taxes.

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