H&R Block Online

I filed my taxes 2/2011 at H&R Block office Cedar Rapids Westdale Mall by Melinda **. I had just purchased a home and asked Melinda how I could keep my money during the year since I needed it more during the year. Keep in mind I am single, in my late 50s and living paycheck to paycheck. My budget is very tight. Knowing my situation, she advised me to go 5 allowances during the year and I would be just fine. She printed me out the form to give to my employer to make sure I did it correctly. She was not doing taxes this year and the new person completed my taxes and informed me I have to pay in almost $1200.00 which is devastating to me. Plus, I have to reduce my W-4 to where I am not sure how to survive on the rest of what is left on my check. The new person apologized and said Melinda's head was not in the "game" as she was going through a divorce at the time. That helps me, how? Well, they offered as corporate about a discount on my cost of filing. Well, my credit card has been charged $145.00 and I heard nothing more.

Dear H&R Block, I am writing this letter in hopes that you conduct your business better. I was a customer this year. My tax lady was horrible. I can't believe how horrible she made me feel in her office. I called them up H&R in Sunland CA and asked for an estimate for my taxes. I had 1 W2 and a prize form and that was it. They had me come in without giving me an estimation. I never did get one.

It took my tax lady about 5 minutes to do taxes and she charged me a lot- $164 with a coupon and without the $35 protection. I noticed in her computer, she put 120 min for federal. If that's true, shouldn't she get fired for taking so long. It took her 1 minute. I was lied to in front of my face. She went so fast with my taxes and didn't teach me anything and would not give me an estimation of the cost. The cost kept rising. I also don't think she did them right and she explained nothing to me at all. She couldn't even get it to go through cause she kept putting in the computer that I was a gambler. I never gamble. She was messing with my taxes.

I have never in my life paid more the $75 for taxes. My taxes were very, very simple and I truly believe she messed them up anyway. She never put my prize money information in. I will tell everybody I know about my situation and make a nice blog and post it around. I feel violated and every time I asked a question, she blew me off like, "Oh, don't worry about it." Her associate who was working with her ended up having to finish filing it cause she couldn't. I paid $200 to file a W2, I only made $3000 in wages. I feel horrible about the situation and I feel like my taxes are all messed up now and it's because of horrible customer service. I had simple questions about W2 1099 and schedule that never got answered. I can't pay to have anyone review them to make sure they're right. I don't have the funds.

I was charged $367.00 and I was told I was paying for a fast return 7-8 days. Now, we are gong on 11 days and when I asked what did I pay for because I know people that only had to pay $255, they then said I was charged per form.

I prepared my taxes with H&R Block online and I decided to let them take their fee out of my refund. They had a disclaimer stating that if I owe the bank any money it would be deducted from my refund and to call the bank and check if any money is owed. I called the bank and was told I didn't owe the bank anything, but this morning my refund is $600 short. The bank now says I owe them for a loan from four years ago. I do not own this debt and have no knowledge of it.

We went to H&R Block to have our 2008 return prepared because we had sold a Canadian second home and wanted to make sure the foreign tax credits and reporting of sale was all done properly. Their website listed George as having experience with Canadian tax filings.

George made a gross error in our tax filing and now we have to pay the IRS $30,000 and $3,000 of that is in taxes. He put the same dollar amount in two places. It took 4 of the H&R Block staff (he wasn't there) to figure this out and even they couldn't believe his error.

This should have been double checked and caught by either an H&R Block tax preparer or by an algorithm in their software. We paid good money to have experts prepare our return to avoid errors and issues with the IRS. We are appalled and shocked.

Not only are we out $3,000 in interest that we are not at fault for since we paid H&R Block to help us avoid mistakes, but we have had months of back and forth with the IRS and H&R Block, letters, phone calls, etc. to get to the bottom of this. We have been very stressed about coming up with $30,000 to repay the IRS. H&R Block should be more accountable for errors they make and should have to pay all interest and a time and stress refund. They will never learn if they're not forced to improve training, audits, etc.

We used H&R Block online for our 2009 taxes, as we do most every year. We received a letter in the mail that their online product had a calculation discrepancy. Due to their software error we now owe $107. While this does not sound like much, it is to us. The money we got back from the IRS (2,595) is gone, used to pay bills. We don't have $107. We have been told they will pay any interest owed to the IRS. While that is nice, we are now responsible for a bill we shouldn't have to pay.

Getting $2,595 back was wonderful for us, it helped pay some bills. Getting $2,488 would have been wonderful too. It's one thing to never get the money, however once you have gotten it and used it, having to come up with money now is not only hard but unfair. What is the point of paying "professionals" if they can make a mistake and not have to worry about what it cost us. It seems that they should have to have some type of liability insurance to cover their mistakes.

Used the Tax Cut software to do my 2008 taxes. We wanted to use them again because of financial difficulties and did not have the money to pay $200 to go to the HR Block Office. I have used HR Block for many years. In March of this year 2010, we received a notice from the IRS stating that we owe $4900+ to the IRS.

So I pulled out the 008 File, began researching, only to find out that my return doesn't match what the IRS states as income. Went to the nearest Tax Office, our return was reviewed, a letter drawn up and all supporting documents were sent to the IRS. After a few weeks, received another letter, the IRS wanted copies of all of the W2's, mailed those again. Received another letter from the IRS, nothing changed they are sticking to the first letter that we owe money. Went to yet ANOTHER HR office, only to find out after several weeks that I have to contact HR Block about this, have to fax all documents received and sent to IRS.This claim will take an estimate of 4-6 weeks to investigate. I used the software trusting the name and experience before.

Lady at IRS stated that she sees this all the time, returns not transcribing properly, and items not matching. Now HR Block is calling this a "digital error" Doesn't that mean it is something with the software?? So HR Block rep at the 800 number advised us to pay the tax bill and once the case is investigated IF there is any liability on their part they will reimburse us. First of all I don't have $4900+ just laying around to give to the IRS, especially the IRS. So I guess we have to wait. Hope this is taken care of before next tax year.

So when filing my 2009 taxes I decided to not use the online software and paid to have an H&R Block representative file my taxes for me. I also took in my 2008 taxes to have any corrections/amendments made to it based on the issues I experienced initially in its filing. I paid H&R Block to have the rep refile or amend my 2008 taxes to make the filing correct. As I am not a "tax expert" I assumed and trusted them to make the correct filing based on the information they have as a professional tax service.

They mailed software to my home. The H&R Block price on box was $34.95 for federal and free E file. My credit card was charged $47.65, plus an additional $19.95 for state. I was scammed but I didn't know until I received the bill.

I wished I had found this blog prior to filing my taxes. I too was asked to pay $29.95 despite declining numerous times that I did not want to upgrade nor file a State return. So it does not matter what you answer. They will find a way to charge you. In addition, there were too many "bugs" in the software. It took me 2 days to do my return.

The program refused to accept my zip code, and I could not proceed. I had to change my mailing address for the program to allow me to proceed. In addition, I had to call the IRS to calculate the taxable amount as box 2 (a) of my 1099-R was left blank. The program will not allow you to proceed unless you input an amount. I have a long history with H&R e-file, and I'm thoroughly disappointed with their level of competency and above all, integrity. Caveat emptor!

I went into H&R Block in Acworth, Ga on March 13, 2010. I had already used the free online federal and state tax filing service. I was so surprised at the amount I was getting in refunds. I am extremely anal and wanted a professional to do my taxes. I did not trust my own self. I did the taxes at their office. My appointment was for 10 am and I waited for one hour to be seen. When I was finally seen, this very friendly gentleman took care of everything. Wham, bam, thank you ma'am--we were done. I was told that I would get a nice sizeable refund, same as the online calculations and qualified for the RAL--the classic emerald card.

My refund would be available in 2 days or less. I have horrible credit and was told by the preparer that it did not matter that my approval was based on my refund amount. Well, I checked the balance on day 2 and it is zero! I called the bank and was told that I was denied and that there was retention with the IRS, and if fund were available, it would be in 2 weeks! I have even tried to look at the info online with the IRS and of course their system is down! I should have known that a big refund was too good to be true and getting back in 2 days was also too good to be true! I will keep trying though. Do your own taxes and be patient with snail mail!

I used the H&R Block free e-filing software to prepare the 2009 tax return for my brother, my parents and myself. I access H&R website through the IRS web site. Their website states: "You can file federal taxes for FREE if you earn $57,000 or less adjusted gross income and you are under 51 years old last year. State Taxes Only $9.95."

I entered the federal and state information for my brother. He was due no state refund and at the end I was quoted $9.95. I entered my federal and state information (I earned less than $57,000 and younger than 51) and I was quoted $27.95 for filing my state taxes.

I entered my parents. As soon as I entered their age, the system told me that they do not qualify for free federal return and that I will be charged $14.95. I accepted. At the end of entering their information, I was quoted $14.95 for federal and $36.95 for filing state return. So I called their office to find out what is going on. Why have I gotten three different prices for filing state returns and why it keeps going up when the amount of state return increase. I was told that my parents no longer qualify for the $9.95 for filing State if they don't qualify for free federal return. I said nowhere that is stated on their website. I asked them how was I been charged $27.95 though I qualify for free Federal. They said it was because I was on their "free file and not their free edition software," which makes absolutely no since to me.

I paid the $36.95 for my parents because it was going to take me too much time to do it all over again. I am wondering how many persons are being swindled like this.

Prepared my taxes on line with their "free" software. Their software was dropping/adding digits to bank account #'s and when the direct deposit was made, my bank refused it because the account # was incorrect. H&R Block takes no responsibility for this and now I have to wait an additional 3-4 weeks for my check to be sent manually by IRS.

Filed 2010 return using H&R Block at Home (free) version. IRS said, they deposited my refund on 2/19/10. Later learned that the H&R software has a "glitch" that causes it to sometimes add or subtract digits from your banking information which causes the bank to deny the deposit. Then you have to call IRS, they tell you they will mail you your refund which takes 3-4 additional weeks. I learned from speaking with a local H&R rep that they were aware of the problem because they have had several returns that they have done that were sent back not deposited. Be careful - especially if you are in dire need of the money (like most of us)!

I started one of their "Free Edition" online tax returns, but at some point in the process, it switched me to their "Basic" version which has a $14.99 fee. There is no way to "switch back" so either I have to pay their fee, or find another online preparer. There's no warning, no disclaimer, no caution screen to tell you that you've left the Free Edition nothing, until you get hit with the bill at the end and have no recourse.

On 1/27/2010, I made and five minutes later, cancelled an online transaction in the amount of $183.38 and at H&R Block's request had the merchant, with whom I ordered, to fax them a letter of authorization to release funds (a first for me) back to my account with all required information included. That was over two weeks ago and every time I call, it's as if it is my first attempt. I have called 12 times with absolutely no avail. At this point, I consider my money stolen by H&R Block and plan to take legal action if not resolved. Help!

I have been filing with H&R Block using their free federal service for several years now with no problems. This year they updated their system with the new H&R Block At Home to file online. This system is dirty in every way possible. They have a tiered pricing system with it starting from free and going up to I think $99. I chose free as I have done every year and when I clicked 'start' to start my return, it switched me to the basic plan (costs money). I found this very odd and looked for a way to switch back to the free service without any luck. I call H&R and spoke with a very friendly rep. She continued to repeat that I did something to make the system believe I did not qualify for the free service.

This leads me to believe that free only works if you don't actually plan on filing with them. Again, all I did was hit the start button to start my taxes. She then proceeded to tell me that there was no way to switch my account down to the free version once I've signed up for an upgraded package. I was able to maintain my composure, but I am shocked at how ludicrous this claim is! I would be able to use the free again if I created a new account. I have used my account for a while now and it has my previous years tax returns on it.

At this point I lost all interest in working with H&R Block. I asked the lady how I could access my previous years returns and her reply was that the system that has all of our previous information is "down". I asked for more information and she could not give me any. I found this ironic as I went to the site and was able to import my taxes. The lady herself was very kind but H&R Block will never have my business again.

In 2006 and 2007 we used the H&R Block online tax program. But we just received a letter from the IRS that our 2007 refund was more than we should have been refunded. The amount of our refund was $16,468.00 when it should have been $1,533.00. The IRS letter states we owe back $14,935 plus interest totaling $15,980. We have been approved to make payments to the IRS to repay the amount owed. After we looked over our return and all of our documents, we came to the conclusion the software program added my military retirement income in both wages and tax withholding.

We did rework (started over) our return at the time 2-3 times with the same result. It wasn't our normal return amount but we used the H&R Block program to rework our return. And since we did have $10,000 more in interest than 2006 due to a refinance loan, we didn't really think anything different. We now owe back to the IRS $15,980 at $450.00 per month for 24 months plus interest until the debt is paid. This was the money for our retirement plan. The local H&R Block office isn't being very helpful to correct the problem. Thank you for your time.

First rep provided technical assistance, helped me install Adobe, was helpful. Second rep, gave some information, neutral Third Rep- grossly inappropriate, suggested unauthorized assistance with tax preparation, rather than technical assistance. Requsted help with efile problem, instead he tried to tell me how to fill out my information Fianlly, efile was not complete after two payments of $49 and $34.00

Bevcause of information representative being inept, I was forced to pay another tax provider. duplicating payment.

After using their online services this year, I was faced with having to verify my ssn and identity with the IRS when I have had no previous issues W for the last 13 years. I am also unable to contact their online customer service because they do not have one--they just have a local office that you can use (with a fee, naturally). They advertise a guarantee for their services but there is no easy way to access this, if at all.

I filed my taxes online and the program said it was error free and my refund was to be $3629. Irs took my entire refund, stating that there was an error. I have so many bills backed up.

we went into h&r block to file our taxes. it was the worst service ever. we basically filed our taxes. he just typed in for the efile was told all the money we paid for child care we had recipts said it didnt matter any ways. we paid 299 for our money to be deposited in ten days. its been 30 days now the irs put our money in h&r accont and they was to pay us. all H&r block is saying our money has been deposited but there is know money. i am wanting to file a law suit. on this behalf they are very mis leading and holding our money.

we were counting on this money to catch up on our bills. now we are way behind and all income tax will be going to bills because of interest rates and we are facing being evicted

Hi - I used the H&R Block premium software to file my 2006 and 2007 taxes. I was sent a notice by the IRS in July 2008 that I filed my stock options incorrectly for tax year 2006. I called several H&R Block offices asking for a second look in the Central Ohio area, and nobody called me back. Therefore, I contacted a tax lawyer who helped me straighten out the errors and I paid the IRS in full. However, as I had also filed 2007 the same way, I wanted a professional to check my return so I could re-file if necessary before the interest got outrageous. Therefore, I finally located one office within 20 miles that was open a few days a week, and I met with tax professional Terri at this Central Ohio location.

After waiting over 30 days to hear back from her, I contacted the office and requested the status of my 2007 return. She called me back and indicated I had filed correctly the first time (of which I was dubious). I called again and spoke to another gentleman who seemed more competent who indicated he would review my taxes and get back to me. This was August 2008. I called again in October and November, at this point I just wanted to pick up my papework, and nobody returned my messages. Now, in February 2009, I've gotten another letter for the IRS regarding my 2007 taxes.

I've called the office several times, and was told the agent who did the work over the summer would have my paperwork. I spoke to her, and she was more concerned about how I obtained her number than locating my taxes. She went on and on about how convenient it was the local office could hand out her number as needed, but not refer her past clients to her for this tax year. She indicated my paperwork would have remained at the office I visited, but numerous calls to the office and manager have not been returned. I've already requested duplicate W-2's, tuition statements, etc but I've been disgusted with the entire process.

I was trying to save myself $ 250/hour by avoiding the tax law firm, but at least they were trustworthy and competent. I've been disgusted by the complete lack of customer concern and ineptness of the many agents and office employees I've spoken with. I will never, ever, do business with H&R Block again, and I'll make sure to share my experience with all my friends and family as we discuss tax time. Completely incompetent.

Loss of time and IRS interest payment increase

Have been using Taxcut to do my taxes for many years. Purchased the '08 version, which states you need system 10.4 or greater for Macs on the box, which I have. I load the product, which won't work, stating I need system 10.4.11. This was not listed on the box. I feel angry that they lied on the box. How many people are going to buy this program, only to not be able to use it. My computer is only 3 years old!

Taxcut will refund my $45, but its going to take 4-6 weeks. And I have no way of doing my taxes.

I decided to use the internet. It was cheaper and H&R block has been pretty good to me. Yes you do sign a form that your credit will be check. Its a loan people. Banks aren't giving out those loans like they used to. Now I am waiting on my refund through the internet because at first the IRS was behind.

On January 28, 2009 me and my husband used H&R block web-site to do our taxes wich they said was free that's a crock it cost us 30.00 to fill our state return well we sent it in and the next day i checked our e-mail to find a letter that said our federal return had been rejected and our state return had been placed on hold . i went to our local h&r block office and told them what the e-mail said and asked how i get my 30.00 back since they messed it up they told my that it wasn't there fault it was the irs and they couldn't give me any money or help me to fix the problem . i called the irs they said someone was using either my ss# or my husbands ss# then they said our agi # didn't match then they said that last year we filed a paper return and we didn't we used h&r block then too come to find out h&r block messed our taxes up last year too so now we had to fill out a paper form for the federal and the state and mail them in we have been running around for almost 2 weeks trying to fix h&r block's f^$@ up we are behind on our lights just got a final notice in the mail and we both have heath problems i wish i had never seen H&R block they should be put out of bussiness and i also know 2 other people they scamed 200 and 400 out of i will do what ever it takes for them to be put out of buissenss or at least have to right there wrong doings

as if things aren't bad enough for every body all over the world trying to make ends meet seeing our kids and pets doing without or with very little the people that just about everyone looks to for help is messing with us taking our money saying they did nothing wrong when we all know better so to everyone out there using h&r block BEWARE and to those of us who are dealing with there crap try to hang in there

After already filling out all tax documents on H&R Block online, I then decided to allow someone other than myself review my paperwork before submitting to the IRS. I made the first appointment and waited while I watched two other customers go before me( who had only been there for a few minutes), I had been waiting for almost an hour. The second appointment, The associate, had no idea about tax refunds available to me. Such as "First time home owner"- which gave me back 4200.00 in addition to all my other write off's. Not only did he lack the knowlegde for the position in which he held, he then charged me 268.00 for his services- although I had already filled everything out myself. The work was done. But because I could not waste any more timedealing with these ignorant associats, I had to file with H&R Block and deal with getting basically robbed.

I file my taxes efile on 1/23/2009. I was informed by IRS that refund will be deposited by 2/06/2009. I confirmed that it was sent to H and Rblock and called to reconfirmed. I was told about H and R block rep that refund was depited to my account. I called my bank and was told that it was not. I called the offie where I prepared my taxes and was asked to come in. Ms. M that funds were not released by Irs and that in fact they were under audit and it will take three weeks. I informed Ms. M that I spoke with Irs and H and Block rep. Ms. M in a rude manner refused to contact H and R block or look at website to reconfirm. However continue to tell me it was being audited. She showed a paper that stated general information about direct deposit and having refund mailed to to you.

Your IRS refund amount has been released to be direct deposited into your bank account. Please confirm with your bank the exact amount deposited and availability of those funds as the funds may be delayed 1-2 business days or more due to your bank.

The loan that the IRS issued was not sent to me and I was told it wouild be in by 7:00 pm and it was not. i need to find out what needs to be done to get my refund.

First of all, I wished that I had looked up the consumer complaints for H and R Block before going to them. I had used Turbo Tax for 7 years with no problems, usually my refund was done within 7-8 days, at a cost of $80-$100 for the efile and all my taxes. This year due to my losing my job I opted to go to the BLOCK to file my taxes and do the RAL (1-2 days), yes, I knew that there would be fees for this service, but that is a choice I made.

It has been 10 days, no refund yet, denied a RAL...not sure why, the Block has no record of my efile return...recorded message said to try again later. IRS says both my state and federal have been processed, and even though I am going to be refunded the $87 fee for the RAL, it still is going to cost me $255.00 for them doing my taxes. By the way, it was a 1040 and a child tax credit.

I was not made aware of the costs of them doing my taxes until after we went through my return, which by the way I had to assist the person doing it. Will I go back...NO WAY. Chalk this up to a lesson.

I went to the IRS web site and filed my return which should have been free but in the end I was charged for the free filing of both the state and federal. The federal cost $14.95 and then the state was $29.95 since I did not realize I had to pay I let them take it out of my return which was then an extra $29.95. Our ajusted gross income was less than $44,000 so we were entitled to get the service free.

Since the filing on 1/18/2009 I have been trying to get a refund of my fees but they keep giving me all kinds of reasons that I would not be entitled. They do not know how to read their charges they claim they gave me a refund on the date of filing but that was the fee they charged me and there was no refund for fees given they even accused me of overdrafting my account and using the credit without knowing it. Currently while filing this complaint I have been on the phone now for 28 minutes with no results. It appears I am not alone I think they are preying on those who really need their refund asap. Please help

I have had to borrow money because they had told me they refund the money when they put in my deposit. The deposit was $298 I should have recieved $373

My husband in I went into H&R block to have our taxes prepared. As soon as we sat down with the representative we (I) informed her that the reason we were having our taxes done by them, was so that we could get our money back as soon as possible. The representative assured me that as long as I did'nt owe any back taxes, owed child support, or student loans we should be fine. I was told to call back in the morning to make sure that my check had been printed before I come into the office to pick it up. I called and was told by a recording that I was denied. No apparent reason.

I called the 1-800 number that was given to me over the automated call and recieved another recording from HSBC bank saying that I didn't fit the credit criteria. No one informed me that a credit check would be taking place. It hadn't in the past. I feel like this is misleading and illegal.

Being that I was told I would be recieving my money on the next day, I electronically sent off my house note. If the representative would have been honest with me I would have waited and not have been 500 dollars in the negative with my checking account.

I files my taxes online with H&R block. I opted to use the simple pay where The IRS deposits your refund In H&R Block Bank, they pull thier fees and then deposit the money in your account. The agreement I signed said they will deposit your money 1-3 days after the IRS deposits it with them. The IRS deposited my refund on 01/23/09. It is 1/28 and I still have not recieved my refund.

I called them and they kept giving me excuses and saying it would be 1-3 days..it has already been 1-3 days! I just wanted to know when it WOULD be deposited into my account and no one could tell me. After researching not-so-simple pay online I see dozens upon dozens of complaints everywhere about it. I will never use them again and it should be illegal for them to be doing this to everyone. You don't play with people's money!

This is very stressful because now I'm wondering if they will ever give me my money! They have over $6000 of mine and won't tell me where it is or when I will get it!

I purchased the Basic software in January 2008 to file my taxes. I did my income tax and IRS aprroved on Feb 13, 2008 for the amount of 811.00 I was supposed to receive the amount of 781.01 because HR offers a simple pay deposit, this means, you don't pay out of your pocket until you received your income tax and they deduct the 29.99 from your refund.

I receive a wire transfer on 2/21 for the amount of 491.05 sinceday it has become a nightmare I reported my case on 3/02 at 7:30 am and the CSR accepted that HR BLOCK sold a defective product with wrong routing numbers. They assigned me case number 1171524. I had made 20 phone calls with a wait from 12-50 minutes and they transfer me from dept to dept and nothing gets done.

I am concerned now because my rebate is going to get into HR PHONY account. I've already mailed out a letter to IRS to the fraud department and noting has been done. HR acknowledges they sold a bad product and even with the online updates the routing numbers and accounts were fake. Also why did they wire me some money a day before the irs deposited their money into their accounts?

I filed my taxes online, using Tax Cut. I paid for the premium package which stated it Efiled both your federal and state returns. However, it wasn't until after my payment was processed that I received an email stating they could not Efile my state taxes. As I understand it, this is what they are offering as a service, not just the software to print out the pages, otherwise it would state so. After speaking with an HR Block Supervisor at the technical support center, I was told the Efiling was free with the purchase of the package and that it is not guaranteed. I believe this is fraud, or some sort of disillusionment or false advertisement. I only wanted a portion of what I paid for the filing returned (that belonging solely to the state portion for services not rendered) and James said he could not. After speaking with an online consultant about the specific problem concerning why my NY state return was rejected, which is also part of the package, she could not answer and just read what technical error message on her computer report, but could not offer any help and just said I would have to mail it in. This is not what I paid for.

It will takes almost a month now to get the funds from my state return as opposed to the expeditious time efiling offers, and I'm also out the money I paid for such services.

I used their online service to Efile a New York State return. The return was denied because of a problem with wages earned in Yonkers as a non-resident. No matter what options I used with the online program, I could never get the return corrected. I decided to research the problem. After gathering all the details I still could not correct the problem even though I new exactly what the problem was. H & R Block has an online chat service that you can use to try to correct any problems. Well, although I dealt with 3 different individuals, the problem never got corrected. The first 2 just terminated the online connections when they could not fully help.

I finally had one guy go step by step with me, and when he realized that I had correctly chosen all the options and that my complaint had merit, he asked me to call him on an H&R Block phone that he provided. When I called, I was told that the individual did not work there. He basically steered me to a dead end. So not only did their online program seem to have a fault, but their assistants did not provide any real help. Looks like they merely guide you through some procedures, and when that does not work they cut you off. Folks, do not use H & R Block. Remember you have been forewarned.

I had to complete my taxes on my own and paper file. Unless I can get the credit card company to reverse the charges, I am out $29.95

I used their on-line tax services, and I was told that I would have my money in 3-5 business days, and that was about 1 1/2 weeks ago. I still have not received my money. I have been calling every single day, and they keep coming up with different lies. If this continues, I will file a law suit because instead of them sending the money to my personal account, they sent it to their bank to get their money out. They don't deserve the money because the only thing they did was push a button.

I am behind on my bills, and I really need MY money.

I tried filing my 2007 income tax return with H&R Block Tax cut February 1, 2008. Everything was fine until I got to the 8910 form needed for Hybrid car purchase. Could not finish the return until the form was available. Was told it would be available February 18. On that date I was told the form is still not available and would have to wait until February 21. I went on the IRS website, and the form was available. I tried to complete my return today, February 21, and the form is still not available with HRB. I used their ask a-question-screen and was told I would have to pay the $19.99 before I could ask a question. Why should I have to pay for something I have not received? I have been an H&R Block user since 2004, but if I ever get the 2007 return finished, I will never use them again. There must be something that can be done about this type of rip-off. I think H&R Block was fined a few years ago for over charging for returns.

We had planned to use this money to help my granddaughter's tuition fee.

I downloaded H&R Block Premium software as it seemed cheaper that the competition. I later realized that it cost more due to the high e-file fee. This fee is not published on the web site. After complaining, I was issued a coupon code for a free e-file. Now H&R Block refuses to honor the code. Support incident # RES1092920.

I spent over one hour on the phone to try to get them to honor our agreement. Refusal of the support person (Sean) to escalate the call to his manager.

I e-filed my taxes with H&R Block on February 1, 2008 and anticipated my refund to be direct deposited into my bank account on 2/15/08. The IRS sent my refund to H & R Block on 2/14/08 and H & R Block sent me an e-mail notifying me they had received my refund from the IRS and I could expect my return in 1 - 2 days. I called H & R Block on Monday, February 18, and was told they (HRB) had send the funds to my bank on February 15. I called my bank to verify and was told they had not received anything. I called HRB back and spoke with Shatoya and was then told I had asked for a Refund Anticipation Check and it would take 8 - 15 business days. I explained to them that I had not asked for a RAC and then put on hold for 40 minutes only for her to come back on the line and tell me that her manager, April, would call me back within the hour because it seems as though my bank denied my direct deposit. I explained to her that my bank would not have denied my deposit and the lady then hung up on me without asking for my number to call me back.

I attempted to file my taxes as I always do with H&R Block online services, only this time I was not able to finish filing because I was receiving processing errors. I talked with a service rep using their live chat support; this service rep advised me to delete internet files. I tried and was still receiveing processing errors. I called into the customer service support and had a lady walk me through various trouble shooting steps and still could not get the taxes to file. We attempted to print the forms, and the program would not let me print. I was advised that issue would be escalated and a rep would call within 24 hours. I never received a call, but I was charged for their service even though I have yet to be able to use this service.

I called again into the support center and talked with a supervisor and was advised that I was being charged for using their service--that filing was free. However I have not been able to use the full service since I was not even able to get to the point of filing. The service rep was very unprofessional and basically advised me that it was tough luck on my part, that I would just have to deal with the charges that are on my account and not be able to use the service.

Unfortunately I had to go else where to get my taxes done since H&R Block was not helpful and will not refund the fee they charged to my bank account.

I used HR Block online services to prepare my 2007 tax return. I paid $44.95 fee using a credit card. My federal return was rejected for whatever reason, so I decided I needed to seek professional help from a CPA. Since I did not efile (which I was told was a FREE service) I wanted a refund of my money. I didn't use the software to prepare my taxes in the end so why should I have to pay for a service I didn't use?

Filed taxes online and instead of HR BLOCK depositing my federal refund, they withdrew the funds.

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I prepared my 2007 Taxes online with HR Block and can't seem to get any help from anyone with my problem. I had a refund that was supposed to be direct deposit onto an Emerald Card on Feb. 01,2008, and until this day my money has not been deposited on the card. I have notified the IRS, and they tell me that they sent the money to HR BLOCK BANK to be put on my card. Of course, not one single soul (after 15 different phone numbers) can help. They tell me they show no direct deposit, but they can verify the emerald card number. I even called HR BLOCK Regional office, and were they dumb founded. Again no help. I'm on my own to track down this money. I used to be a tax preparer for Block...but for this reason, I don't work there anymore. I also took out an Emerald Advance back in December, and they want their money; but I don't have mine.

Stress of not being able to pay some of my bills that this money was going toward.

I used H&R Block to do my taxes this year (with Simple Pay). My returns were accepted on 1/15 by the IRS and were deposited to HR Block's bank on 1/21. It is now 2/8, and I was just told they had to mail me a check because my bank rejected the deposit. I have spoken with HR block over and over again for the past 2 weeks. Every answer was different; they of course blamed the IRS. I called IRS to confirm deposit, and it was deposited.

One of the smarter of reps from HR block (and there were not too many) told me to call HR BLOCK BANK. The number is listed on their website, but be prepared to wait at least 45 min for someone to answer. I will never use HR Block again. This has been the worst tax experience I have ever had. It all has to so with their simple pay option.

On January 13th, I filed my federal income tax using the online Taxcut program from H&R Block. I selected the simple pay (yea right) option which allows H&R to take the fees from my refund. This was a mistake for me. This choice has the IRS direct deposit my refund into H&R Block's bank. They in turn take out their fees and are supposed to deposit the difference into my account. I should have chosen to pay the fees with a credit card which then the IRS would have direct deposited into my account. Well it has been 11 days since the IRS deposited into H&R Block's bank account and no sign of my money. I have called the Taxcut representatives, and they indicate they have no visability to mine or their bank account information. They directed me to the H&R bank phone number.

I spent 48 minutes on hold before someone helped me. Of course, it wasn't the correct department. The representative told me that they are so busy with calls (complaints I'm sure) that they are having other departments answer the phones, but they can't help you. They said I would have to keep trying over and over until I got through to the actual bank. All I wanted to do is find out if the bank information is correct or did they even receive it, and what would be taking so long? I think they are collecting interest on everyone's money. Does anyone know of a phone number where I could actually get some help? NEVER AGAIN WILL I USE H&R BLOCK.

I filed my 2007 tax return with H&R Block on Jan 4th; it was accepted on Jan 15th. On Jan 25th the IRS released my refund for $6,109.00. It is Feb 1st, and I have still to get any word about my return from H&R Block. I also used Simple Pay, which is a funny name for such a horrible service. The IRS says that the company is holding it in order to get the $30 fee, but that it should not be for more than 3 days. I tried to contact H&R Block about the simple pay restrictions, because they don't disclose anything about this service. I actually was told by a terrible customer service rep, Michael T, that I would have to wait another 16 days for my return because I chose simple pay. Why call it Simple Pay? All it does is delay your return.

The web-site gives no real answers, and the online support is awful. I was actually cut off without an answer and told to deal with it. I am outraged and appalled that this company can play with other people's money. For a $30 fee, they are holding my return for days after it was released by the IRS, and this is just wrong. What is the point of e-file if it takes longer that via regular mail? I am asking for my fee back once I get my return. I refuse to pay for a false claim made by H&R Block. I will never use this company again, and it is very sad to see that I am not alone in this awful scam.

This affects all families because you expect to use the money for home repairs, bill, vacations, and things of that nature. In our case our kids are without medical care, and we use this money for them and to get yearly check ups and to keep up with vaccines and things like that. We are a low-income family, and we are greatly affected by needless delays such as this. Our kids health should not come second to a fee for an already free service. It's just crazy.

I decided this year I would use H R Block's Simple Pay (which has turned out to be not so simple). According to the IRS, my check was deposited on 1/25/08 (to HR Block bank). Now according to the tax cut representatives, the check should be deposited into my account within 2 days. Today is Feb.1, and I still haven't received my refund, although HR Block has received the simple pay fee. Now as I sit here on hold trying to get a corporate number, no one has a corporate number available. I have been given the run around all week, and I still don't have any answers; so basically HR Block is telling me it doesn't matter, and I just have to wait until they get to it, because they are backed up on the deposits.

I have bills that are past due because I recently lost my job. Here I am thinking I would be in the clear by now. I also had rented a car for the weekend because I am currently looking for a new car. I needed transportation to go see the other vehicles. I thought I would turn the car in when I had the money to pay for it, which I still don't. I still can't turn it in because I don't have the $240 to pay for it....so I wonder what the bill will be by the time HR block decides to release my funds? My bank account is currently overdrawn $120 because I assumed HR block was trustworthy.

On January 14, 2008 I filed our taxes using the HR Block online program Tax Cut. Everything went fine; I even chose the Simple Pay option like I have for a couple of years now.(simple pay takes the processing fee out of your refund) I even use HR BLocks Emerald savings, which is where my Direct Deposit is going after the $70 in fees for Fed, State, and Simple Pay option. The IRS did their first deposits of the year on Friday, January 25, 2008. Mine was one of these deposited. I called HR Block to see if my money was there on Friday and was told if it wasn't there by noon, it would be there by midnight. On Saturday morning, I was told the same, and then again on Sunday. By Monday, I was furious! I called them again, after being put on hold numerous times, hung up on by people who didn't want to deal with me, or transferred between departments. I was told it would take one to three days for the money to go into my account.

Well, Monday was the 3rd day, so today, which is Tuesday morning, no money once again! They are borrowing almost $6000 of my money, interest free! After having been on the phone this morning for 2 hours and being passed around once again, I'm told that the wait period is one to three business days from when they receive the deposit from the IRS. How convenient for them, that they get interest free loans from consumers! Well, tomorrow is the 30th of January. The IRS website says if I haven't received my deposit by the 30th, to contact them, and they will look into it. I would love to be able to report HR Block for theft and fraud. I'm ashamed of HR Block. I had worked proudly as a receptionist for them for 5 years and brought all of my friends and family to them either online, or in an office.

My car is about to get repoed, and I have other late bills, all of who think I'm lying, and stalling when I told them I would have their money on Friday, oops no, I'll have it Monday, oops no it will be Tuesday, no maybe its' Wednesday instead. Also, I'm using part of my return for a down payment on a mobile home, but now that they think I'm lying about having the money coming in, I'm not sure if I'll get the home or not.

I submitted my tax return information on-line with H&R Block. The website states that it would take 8-15 days before your refund was posted. After waiting the 15 days, it kept saying that my refund would be posted the next day, the day after that, and the day after that. There is no phone number to cal, so you have to communicate by e-mail. Everyone I contacted gave me a different answer. It just seemed like they pulled whatever out of the air that was convenient to get me off their case.

This is ridiculous. I had a text chat with one agent who couldn't even spell correctly. How am I supposed to trust them with sensitive information? I will make sure to tell everyone the POOR SERVICE I received with H&R Block and how no one should ever file with them again.

I completed my 2007 taxes using H&R Block online, as I have for the past 6 years. I used the Simple Pay option, that allows me to have my fees withheld from my refund amount (like I have for the last 2 years, and maybe even the last 3 or 4). In the past, my refund was always in my account on the day that the IRS said my funds were deposited. This year, however, my refund was deposited with H&R Block's bank (so they can withhold the fees) on January 25. Today is January 28, and I still do not have my refund in my bank account, nor will H&R Block provide me with a copy of their terms and conditions for Simple Pay when I call them on the phone. They won't fax me a copy; they won't tell me where online I can find a copy. I KNOW I did not read anything about H&R Block withholding my refund when I signed up for Simple Pay. They are telling me I should have my refund within 1-3 business days from the day it was deposited into their holding account, not counting the day they received the funds. That means it may be Wednesday (almost a full week) before I receive MY refund...the refund that I never consented to allowing H&R Block to hold onto for nearly a week extra. I consented only to allow them to take out their fees. I've never had this trouble in the past - why this year? And why not disclose it ahead of time? And for heaven's sake, why won't they provide me a copy of your terms and conditions? Is there something to hide? Like perhaps it isn't in the terms and conditions?

It's very embarrassing to tell someone you'll pay a bill on a specific date and then not have the money. This is MY money, not theirs. If H&R Block has just been honest about the hold time, I wouldn't have used this product. I'm out the extra $30 I had to pay, and I still don't have my refund. The message boards online are flooded with people complaining about this. I'm curious to know how H&R Block can get away with holding people's money.

I used the online service that claimed for $49.95 you would receive online assistance if needed. When I needed it I could not contact anyone. I then had to pay another $29.95 to speak to a tax prepare person. After the review was done I was told I would only be billed and additional $100.00 When I argued the charge saying I had already paid another $29.95 I was told that the fee only covered 3 questions and I had asked more than 3.

When I actually only asked one. This person did not help me to find any write offs I might have missed and told me I had taxes owing when I knew I could not possibly owe anything. I never finished I went to another preparer and had my taxes done for $9.95 I owed nothing and have writes ofs to use next year. They are a rip off, false advertising.