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H&R Block - Tax Return Errors

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Suzanne of Wantagh, NY October 3, 2009

Someone walked in to the Brooklyn H&R Block office with a fraudalent licence and filed a tax return under my social security #. I was not able to file my own return. Now 2 years have passed, I received the federal return but not the state. H&R Block told me this happens all the time. They do make copies of the photo ID required to file the return. THe perpetrator took the RAL card and withdraw the money over a period of 3 weeks. The return showed an income of approx 30k with a mortgage of 370k. In my opinion this should have raised question as to how a person can afford a mortgage with that small of an income. VERY frustrating.

kristi of ayr, NE September 29, 2009

This office has been doing our taxes since 2001. What a mistake. We got audited this year, 2008, for 2006, and now the irs says we owe them well over 2300 dollars. All because the tax preparer screwed up our return on the child tax credit. I can not get any help from the office or the H&R Block headquarters. They just keep giving me the run around, and the tax preparer will not answer the phone or return our calls. As for there stand behind you guarentee, it is a joke. They do not do one thing about it.

William of Newnan, GA September 25, 2009

Company did not electronically file my taxes as paid resulting in a late filing with accompanied late fees and penalties. When I approached them for paying these fees due to their negligence, they said that if I had bought the POM (Peace of Mind) warranty, they would have done so. Can you believe this? These folks are thieves.

NEVER EVER AGAIN will I or anyone that I speak with about this matter do business with this firm. It was a corporate shop in Camp Creek near Atlanta. They want me to by a POM guarantee/warranty to do the job that I paid over 400 for them to do in the first place. Ludicrous! As a result, unable to secure great deal on a patio that we were having installed because a stone dealer sold the discounted bricks that we were going to purchase.

Janet of Clementon, NJ September 23, 2009

I am 54 years old and have prepared my taxes every year since I began working at the age of 18. This year, due to the need to withdrawal retirement funds early due to financial hardship, I went to an H & R Block professional so that I would be sure to pay all the taxes and penalties correctly. He prepared my taxes, then asked me if my husband and I had received our stimulus check. I couldn't remember and told him "I'm not sure, I may have but I don't remember". He said "no problem, I will go to the IRS site and use your social security numbers to check and see if you received them.".

He entered our numbers and said we didn't receive them and so he subtracted the money from our return amount. We were notified by the IRS that we had in fact received the stimulus and that we owed the IRS the amount plus interest and penalties. Obviously, the preparer made a mistake when he entered our SS#'s. We purchased the Peace of Mind protection but were told after we tried to make them honor the agreement that it did not apply to any mistakes regarding the stimulus payouts. I feel that they should have honored the agreement and paid for the mistake they made.

Alan of Roswell, GA September 19, 2009

we trusted the H&R Block staff to handle this for us, only to find that we NOW owe nearly 8000 in taxes for last year's return, as a result of the gross negligence of their employee who entered in mortgage property interest figure of 11,519 x 3 times and real estate taxes of 1,852 x 2 times for Adjustment total 24,890 (23,038 + 1,852 - 60 OIH. We rec'd POM 5000 and 400 prep fee refund. We are entitled to receive the remaining 2,971 we will MAKE H&R Block pay -this is covered under E&O insurance

Rickey of Waveland, IN August 28, 2009

I received a notice that my 2007 Fed taxes were not reported right, mainly a 1099-R from my military retirement was not reported and I had till 9 Sept to get things straightened out. So I called HR Block to see if they could help, since they had figured and filed it. They asked if I had checked my files, here is where it gets bad; I had brought them into the office to make copies of the forms, since we were trying to refinance our home loan. Then I had to leave on a business trip and now they are missing.

I asked for them to check their copies that should be on file there, since I couldn't find mine. About 2 days later they called back to say that all 2007 copies had been moved to the warehouse for storage. I think by law and their admissions that they have to keep at least 3 years of files on site. I asked them to get them so I or she could review them to see if the 1099 was there. If so, then it is their fault and they should be liable for the extra expenses.

After some phone calls from me, stressing that they get this done, I received a voice message from a woman named Brandy, that HR Block was not liable for any charges or payment to the IRS because I didn't pay them 30.00 for the peace of mind clause. She said that they had redone my claim and I could pick it up at the Crawfordsville office. But they are only open for appointments at certain times and certain days in the week and no time and day was set. I am also guessing that I am not going to be allowed to see my 2007 files or be able to make copies for my records.

I am thinking about taking them to small claims court to sue for my money paid to the IRS. Do I have a leg to stand on here? Also, thinking about filing a complaint to the BBB.

Bruce of Seeley Lake, MT August 19, 2009

I had my taxes done on 02-02-2009 at HR Block at the Fairway Center in Msla Mt. by Steve. I have no complaint against Steve and I feel that he has done a very good job for me. I signed and picked up my tax copies when he was done and paid for the service. On Aug 10, 2009 in the evening my wife recieved a phone call at our home and the person on the line said they had our tax information did not know how they got it and wanted to know if we wanted it shredded or sent back to us. We chose to have her send it to us and on the 12th of Aug, 2009 we recieved an envelope with our complete tax statement and a cover ledger with the statement Confidential Client Information-Do not Copy or Remove from Office.

We called our Bank and Credit card Companys to check on our finances and to see if any thing had changed, lucky for us nothing has changed, but our info was in an unsecure state. I notified Law Enforcement and did a report and the case was investigated and the Detective felt that after an investigation it was a simple case where the paperwork was placed where it was picked up mistakenly,found later and sent back to me.

I called HR Block and talked to the Manager of the Business, he said he did not have any thing he could say and would not answer my questions and did say that a District Manager was comming in on the 17th of Aug, 2009 and she has my information. I at that time asked for her to contact me. She has not but the Detective has and explained his work and what he believe's to have happened.

The problem that I have is that HR Block has in no fashion contacted me and talked to me. I feel that they owe the Person that picked up my information an appology for their mis handeling my information and they need to explain themselves to me and the accept the fact that they have exposed my family and myself to any number of potential problems.

Laura of Anaheim, CA July 14, 2009

My husband & I went to get our taxes done. My husband & I have slight learning disabilities so sometimes we are a little slow. I got a w2 from a temp agency & since I never got a hard didn't know it was the wrong tax year. Anyway, got our taxes done & they had our last years taxes on file and didn't check anyway, the processed it when I got home because I know we made much less than what they said we made I found the error the wrong w2 from 2007 in tiny writing on my w2. Oops I called them right away and filed an amendment.

Ok that was done then they didnt even give me the correct addresses to sent them to and they ended up going to a lock box. Anyway, I was furious and called H&R block to have them solve this issue went to another office and had to have the amendments re-done by a manager this time & we were getting back more & got the correct addresses. then we get a nasty gram from the IRS State & federal that we owe money that we didn't have and started to add on penalties. I had to pay the state and did so but, I called the IRS and explained it to them and now they have my account on hold until August 7th. This is a nightmare I will never go to them again.

mary of philadelphia, PA July 10, 2009

I went in January 29 2009 to have my taxes prepared. I always have my taxes prepare by them and always felt they charged to much money but they always take the money out of my refund which works for me (not knowing i can file them my self for free or them telling me i can do this).I got the ral loan and everything went fine untill months went pass and my state taxes never came which i had sent to me in a paper check.I call irs to see whats taking so long and they tell me that H&R Block never sent in the forms for my state loan I try calling them and no one answers the phone I go to the business everyday for 2 weeks and no one ever shows up there.

Now last year the lady that did my taxes forgot to do a part for my state taxes and she hads the common courtesy to tell me and show me what form i had to mail off to recieve them back.But Im starting to think that these people are not properly trained to do people taxes. Now I have to take a day off to go to the irs building to have my taxes done over I really feel like i should be compensated for this.This is a company that does not care about the people they are serving they just want the money.This will be the last time i goi there.

Mitesh of Charlotte, NC July 6, 2009

I filed my taxed this year. I was supposed to be filed jointly and get a better standard deduction but H R block software did not permit this and the Tax consultant just misguided me to file the taxes as single. I have lost upto 3500 usd which I was supposed to received since I was married.I have observed that the professionals in HnR block offices. They just want to finish their day and go home so they never bother to give you any good tips regarding tax. Now I think it would be better if I could have gone to a CPA who is young and smart. He could have guided me the right thing at the same fees what HnR block charges

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