H&R Block - Tax Return Errors

I went home after H&R and looked at my taxes. My school said I was getting $925 back. What is wrong with this? Wrong H&R. No one gets that amount so I took it in this morning and no phone call at all and then I called this guy I talk to. Well, let's just say he did not no anything. How long should this take? And do you have anyone that has any idea how to do taxes in Bryan area for real? I am very upset with all this.

I received a "Personal Income Tax Preassessment Notice" for PA Department of Revenue on Jan. 30, 2012 regarding my 2010 PA tax return. I owe tax, interest and penalty because the tax software did not include in my gross compensation amounts reported in boxes 12c. I called the IRS and they indicated that unlike the fed return, we must include amount in 12c--it is not deducted from total gross.

This is the second time TaxCut software from HR Block miscalculated my return. First time in 2009 for the fed return. I filed electronically to RS and PA both all years. The software will not allow you to file electronically if we override anything. I checked all entries from W2 to the software and they were accurate. Each time I called HR Block to get them to pay the interest and penalty (they guarantee calculations), you are on the phone for 20 minutes minimum. Then you have to fax your completed fed and state return to them along with IRS letters and explanation. They will not allow you to redact your Social Security Numbers! Then it will take 6 weeks for them to review to determine if you have a valid claim. I can not get to speak with anyone who knows anything or can make a decision. Can not even email it. And they do not reimburse the cost of faxing them many pages I have even if they determine it was their calculate error. I will never use their software again and I will make sure all of my colleagues do not use it either.

I had my taxes done at the Hernando, MS office. Now I am having issues and there is no help online or at the office. I feel that they are giving me the run around. The IRS is holding my money and I can't get any help from the office at which I filed at. I paid them more than four hundred dollars. Now they are not willing to take the time to help me. I had to call a 1800 number to get another 1800 number for the IRS for the same info that I got online.

H&R Block at Wal-Mart location, Colonial Blvd, Orlando Florida, prepared my 2010 tax return and I'm yet awaiting my return. I attempted to make contact with H&R Block with no success. Wal-Mart stated they are not responsible since they only rented out space.

We have a small business. I brought our papers in to be filed to H&R block and dropped them off. I told the woman at the desk that I did not have all the invoices, but she could go through the bank statements and find everything she needed to complete the taxes. No problem.

However, a few weeks later after all was said and done, we needed to get a new truck and went to our bank, who we give copies of our taxes to and they said we did not make enough to be eligible for a loan. We looked at the taxes and realized that they (H&R Block) had only gone with the invoices I gave them and had not looked through the bank statements to complete our taxes properly.

So we went back to H&R Block and had the lady do them over and now we owe them money. That is fine, except now we will have a penalty for being late and we have had to amend the taxes, so it looks bad. Not to mention, it also affects the child tax I receive.

We asked that they (H&R Block) pay the interest, but the woman said no, she had done enough by helping us again.

In Feb. 2011, I went to H&R Block in Lehigh Acres, Florida to file my tax return. At that time, I was advised by a prep agent to obtain my husband's death certificate and file a joint return to take advantage of the "death benefit" (my husband passed away on June 15, 2010. He had not worked at all in 2010, so he had no income to file). I did just that. I received his death certificate and went back to the H&R Block on Feb. 23 to file. H&R fees of $256.00 and bank fees of $32.05 were deducted from my federal return of $3937.00, leaving $3648.05 to be direct deposited into my bank account in 8-15 days. I also had state of Iowa return of $315.00.

On 3/04/11, I received a statement from Child Support Recovery, stating my refund was intercepted for back support owed by my husband. They had taken $3884.00. I went online to H&R Block to check my refund status. Their site told me that there was a delay in processing my refund. I called the IRS and H&R Block to find out what had happened. I was told I needed to file an injured spouse form to get this reversed. I did just that on 3/14/11 and paid another $31.00. I also sent copies of all tax info to Iowa IRS, so they had proof that I was the only one in my household that had worked in 2010. Still, nothing was reversed. At this point I'm baffled. I had done all that I was told to do and still nothing happened.

Meanwhile, I called Iowa to find out why I had not received the $314.00 from there. I was told that 171.00 was deposited into my account on 4/12/11. I called my bank and nothing happened. On 5/20/2011, I spoke with Iowa Dept. of Revenue. After verification of my bank account #, I was told, "No, it went into a different acct." I called the H&R Block 800 #. I was told it was probably applied to the preparation fees. I didn't understand how they couldn't know where my money had gone! I had received notices from the IRS that I was entitled to $248.00. Then one said $53.00 had gone into my acct. Once again, I contacted my bank and nothing happened. I called H&R Block and again heard the same thing. It was probably held.

After weeks of checking back with the IRS, I finally explained to the rep on the phone what had happened and what I had done to resolve the problem. She then put me through to the person that handled the "injured spouse forms". At that time, I was told "the form was filled out incorrectly". The agent at H&R Block had my husband as the injured spouse. I called H&R Block where I filed. And the rep looked it up and verified in fact it was. I went back to H&R on 6/01/11 and the agent refiled the form for me. The agent told me that the person that filed my taxes, to begin with, put my husband as the primary tax payer and me as secondary with $0.00 income. Wow...I was floored. So, when the first injured spouse form was filed, it was entered just as the tax return was husband first and myself second. I showed her the guarantee they offered. And I told her I should get my filing fees refunded at the very least. She got her manager. He said no it wasn't their fault, it's just the injured spouse form was wrong. But he gave me $31.00 and told me he had not been paid for the fees I owed .

I called Iowa and talked to the same person that confirmed that the 171.00 and the 53.00 went into H&R Block's account. The local manager argued with me saying "no, it did not". When I left, he was still on the phone with whoever handles the deposits and such (I am shortening this mess). I took the form to the post office and mailed it myself on 6/01/11. And I continued to wait. I was checking with the IRS about every 2-3 weeks. They were processing the form. I was then waiting for a date for it to go out. Last week of July, I called and was told my refund would go out on the 19th of August. I called on the 19th and was told it had been processed, but had no date yet for mailing. After being more than patient, I have had it. This entire mess is H&R Block's fault. And I feel I should have been refunded my fees plus interest. At least after having to wait for over 6 months, I have been advised to seek an attorney .

I filed my taxes for the first time in 2010. I went to H&R Block because it was the only place I knew who do tax returns. I had moved from Clearwater, British Columbia to Fort Saskatchewan, Alberta and heard I could claim my moving expenses. I saved all my receipts from the move. When it came the time to file my taxes, me and the employee filled out all the information and she told me I could get more on my return if I claim my kilometers instead of using my receipts. I thought this was a good idea.

I do not know the exact mileage from Clearwater BC to Fort Saskatchewan AB. She used Google maps to find the mileage and was struggling with the site. When she finally figured out how to work Google earth, she made an error by typing in Clearwater, Florida instead of Clearwater BC; which Florida is approximately 6,000 kilometers further than Clearwater BC. She never confirmed her findings with me. I got audited this year and now they were saying that I owe 2,000 dollars back because of their mistake.

Ok, I'll try and keep this simple and clear I'm so furious right now so I'll try and keep the emotion under control.

I'm a New Zealander living in the United States on a G4 visa (diplomatic visa). I am classified as my wife's dependent and work full-time for a non-profit. I had been faithfully filing my taxes since 2007 using Turbo Tax. When I found out in 2010 that I had been filing incorrectly, I went to an H&R Block Premium office and that's where my problems really started!

I paid about $800 to refile my taxes for 2007, 2008, and 2009. I paid another $200 earlier in 2011 to file my 2010 taxes. The H&R Block Premium tax specialist had told me that he was very familiar with this kind of filing and that as a non-resident alien; I was not eligible to pay deductions for FICA and Medicare. This was good news as I had been paying these taxes for 2007, 2008, and 2009 and I was looking forward to a massive refund. He also told me to ask my employer to refund FICA and Medicare for all of 2010 and to tell them not to deduct those taxes for 2011, which I stupidly did (who would have thought the tax specialist was wrong, right? I mean after all, it is their job to get this right!).

Well last week, my employer told me that they had retained legal advice and been advised that I was NOT eligible to withhold FICA and Medicare and owed over $7,500 in back taxes. I quickly reached out to the H&R Block Premium tax specialist who sent me an email saying, "It seems I was using outdated regulations". Now he's telling me that although he made a mistake and admits it was his, and therefore H&R Block's fault, there is nothing he can do to help. So I'm left holding the bag because I chose to pay these guys $1,000 to give me false and misleading tax information which set me up to paying heavy duty back taxes, penalties, and interest. I feel like my life is over and I don't know what to do. I don't have this kind of money.

HR block filed my taxes in 2009 and about a month ago I received a bill from the IRS for $3700!

I called them and set up an appointment with the manager of HR block. She went over it and found that it was the preparer's fault. I received an annuity that year and she should've indicated I paid 3000 in taxes on it. But instead, she put a zero, like I did not pay taxes on that annuity. So I figured they would stand behind their mistake.

No, she proceeded to point out that I did not purchase the 30 dollar peace of mind protection plan. I asked what protection plan? I was never asked to purchase it. But I signed the waiver. A lot of people are tax dumb that is why we go to tax professionals to do our taxes. And they do them wrong and we have to pay--hard-working, middle-class American veterans like me! Please help.

I used their online tax prep software to file a return. The IRS modified the return reducing my refund by more than $7,500. This was a huge miss on the part of H&R Block.

In January 2011, my husband and I received a letter from the IRS, notifying us that we owed them $1,400 and some change for failing to report wages. My husband and I have filed our taxes with H&R Block for at least four years in a row. I purchased the Peace of Mind insurance, to insure that if any mistakes were committed by H&R Block would be covered. Being that my husband is in the military and he had been deployed for that tax year, I really wanted to have that reassurance. I immediately contact the local office where I live, I was immediately accused that we had failed to include a W2, because they hadn't stapled the W2 to the folder like the others.

H&R Block declined my claim after 4 weeks. During the waiting time, I was never contacted by anyone at H&R Block. According to the representative that represented me during the claim process, there is nothing that I can do because my husband and I signed a form that lists the W2 what were turning in during the tax preparation, which pretty much releases H&R Block from liability of making any mistakes. So in other words, H&R Block is selling a product that takes consumers money and leave them with these IRS charges and fees. I am frustrated and desperately searching for current lawsuits against H&R Block. I found a Forum on www.Topics.com. I found other consumers like myself and my husband with similar issues with H&R Block. I am seeking your help to get to the bottom of this. Is H&R Block really selling Peace of Mind or is it a big scam? Please help us.

H&R Block prepared my 2010 taxes and since I was a first-time home buyer, I could not file until February 15 and I had to mail my tax forms in. When I picked my taxes up from H&R Block, they were already in a sealed envelope and I was told I just needed to mail it to the IRS which I did that very day. Here it is, March 17, 2011 and I received a letter from the IRS that they do not have all the proper information to process my taxes. They need a copy of the Settlement Statement in order to proceed with my refund process and after receiving the proper paperwork, it could be 6 to 8 more weeks before I could get my refund.

After paying $274.00 to H&R Block, I would have thought that this would have been done in the first place. So when I called them to address the issue, they told me that this is a new requirement that the government just passed a week ago. I told the lady, Pat, whom I spoke with that I find this very hard to believe and I felt that they were just trying to cover their mistake because the government isn't going to change the guidelines right in the middle of tax season. Pat allowed that the government will do what they want when they want. H&R Block is supposed to be a professional tax preparer and after being lied to, I will never trust them to do my taxes again.

H&R Block prepared my 2009 taxes on February 10th 2010. On February 16th, I received a letter from the IRS asking me to check my 2010 copy of my 2010 tax form because the IRS had me down for making $21,184.00 more than I claimed. I pulled my copy and looked it over. I then called Ms. Terry ** who had prepared my taxes last year. I told her about the letter I had received and she asked me to drop it off at the H&R Block office so she could read it and review my file. She said that she would call me in a day or two.

I waited three days and called her back to find out what was going on. She answered my call by asking if I received Social Security. I told her that she knew I did because I am on disability and I told her when she completed my taxes, plus had it written down at the top of all my itemized deductions that I had listed for my taxes and had included the form SSA-1099-Social Security Benefit Statement with all of my other receipts. She said that I didn't have the pink form and I told her that I did. She then said that it looks like I will have to pay $3629.00. I told her that it was unacceptable. I called the manager, Ms. Claudia ** later that afternoon and she asked me to let her review the letter and my file and she would call me in the morning.

The next morning, she returned the call and then asked me to bring my copy of the taxes filed by them in 2010. I did take in my copy but did not let it out of my sight because I had proof of everything I said I had in this copy. It was clearly H&R Block's error!

Ms. Claudia admitted this and said she didn't know why Terry did not include my Social Security in my income but this was their error and they would pay all penalties and interest. I asked her if she will take care of this issue and she answered me that they will pay the penalties and interest, and I will have to pay the $3505.00. I told her this is not fair since it was clearly their error. She said that she understood but that they would only pay the penalties and interest, and they would file my 2010 taxes for free this year. I told her that I was not satisfied and I would call her in a day or two.

I already had an appointment to have Ms. Terry to prepare my taxes this year, but since this error, I decided that I would go back to my independent tax preparer that I had used previously to last years taxes. I thought I could save some money with H&R Block, which is the only reason I went to H&R Block to begin with. Well I saved $25.00 dollars on the filing fee with H&R Block to find out I now have to pay $3505.00 to the IRS.

They have refused to pay for this error that they made. I am on disability d/t Parkinson's disease and this has had a very negative impact on my Parkinson's symptoms. I am on a fixed income having to pay for an error that a company made that brags on their website that they file one out of every seven people's taxes in the country. Something is very wrong with this picture. Their advertizing is very misleading saying that they "Stand by our work, and will pay any penalties and interest owed due to an H&R Block error."

Every person I have talked to outside of H&R Block said they always thought that H&R Block would pay the entire bill if they made an error. I even contacted Support Services at H&R Block which was a waste of time. How can they continue to operate and do like this to people? They will never prepare my taxes again.

I cancelled my appointment with Ms. Terry this year and told them that I was returning to my preparer I used before. They offered to pay this bill and I told Ms. Claudia that if she wanted to do something, she could pay the $3505 because they were the reason I had to do this to begin with. I told her I would never advise anyone to use H&R Block again and I would go to the News Stations on TV or whatever I had to do to inform people. She said she understood but still could not do any more. It is not right for them to be allowed to do business like this!

I am going to have to pay $3505.00 and I am on a fixed income. I cannot afford this! Increased stress has occurred which exacerbates my Parkinson's symptoms.

I went to have my tax returns prepared at their Greenoaks location in Arlington, TX. I have been using H.R. Block over 12 years, prepared by the same person for 4 years. Regina Allen prepared them, she was on the phone with her brother who was in the hospital she said. While doing them, she inputted the same social security numbers of the kids that my ex-wife was caring. We have 4 kids and we carried 2 each. Because she wasn't paying attention. this problem occurred. I have paid for my peace of mind every since I've used them over 12 years. I have the copy of the forms sent in to the IRS, yet the copy they have is different now. The IRS has sent me several letters that I've taken to them, they told me to deal with Mr.Charles ** who dealt directly with the IRS.

This problem is still going on until this date, however, they said the would file under the peace of mind insurance, yet nothing has been done. I have followed and completed every form or document requested of me.The manager of that location called me a stupid 'N' and that he no longer would be dealing with us. Charles ** is no longer employed with H.R. Block. I have filed several complaints at that location. They have sent me several letters of apology, yet nothing has been resolved. Please help me, the IRS has threatened to garnish my wages.

My wife and I filed our taxes as married joint. She currently owes back child support because her ex lied to the courts on a verbal agreement that they had in place. H&R Block filed our federal return as injured spouse to protect my return. However, they failed to notify me that California has no provision for an injured spouse and filed our state return. The state of California just took our entire tax return of $771 to pay that debt.

As a result of that error, I lost my state income tax return and it essentially went to my wife's ex husband whom we are currently in court with over a custody dispute.

I filed taxes with them and the representative, Jonathan **, failed to file a work pay form for my husband's social security and the IRS rejected the taxes back. This resulted in me getting back less than I was told I would get back and also requiring me to come back to the office to complete more forms and all they could say was sorry.

They were not willing to waive the $234.00 I paid to have the taxes done. When I asked for the district manager's name, Jeannie ** told me she could not give this information out. I had to do research on my own to find out it was Sonya ** . After speaking with her, she informed that she too was sorry and people make mistakes. They are professional tax preparers and should not make these kinds of mistakes and then sweep it under the rug as if nothing happened.

My husband and I have filed our taxes with H and R Block for the last 10 years. Typically, we go for the Refund Anticipation Loan and we walk out the office doors with a check in hand, receiving a second check for the remainder of our return within 3 days. That isn't the case this year. H and R Block is not doing the RAL for 2010 tax returns. We are very disappointed that we were not informed of this change until after the tax preparer had filed our taxes. My husband was injured on the job last year and his employer isn't required to carry workman's comp insurance and there is no unemployment pay for a ranch hand. His employer fired him and he received his last paycheck on Dec. 31, 2010.

So, with no income, we were counting on receiving the RAL to take care of many of our bills. Our tax preparer was made aware of our situation as she was going along and asking all the necessary questions to file our return. It wasn't until the very end of the "interview" when she asked us how we'd like to receive our refund, that we were informed "We no longer do the Refund Anticipation Loans". We were also left with the impression that it wasn't just H and R Block but other tax preparers also who are not doing the RAL. Had we been made aware of this change upon entering H and R Block last night, we would have sought to have our taxes done by a different tax preparation service. A simple sign on their front door stating the change would have saved us the stress of finding out we would not have our refund in time to pay our bills. My guess is, they are using the fact that most folks don't know they won't be able to get a RAL, to their advantage. We won't be doing business with H and R Block next year.

I have been receiving robocalls from this company at odd hours of the early morning, first call was at 2 a.m. and second was at 4:30 a.m. Just today, I got another call at 6:30 a.m. on Saturday the 15th of January 2011. These calls are coming in on my Verizon cell phone and are costing me sleep and money.

First of all, this office is the most unprofessional bunch of ** I have ever seen. In 2008, I moved to San Diego. I knew of no one here that could do my taxes. So instead of driving 259 miles, I decided to use H & R Block. The man at the first location, on Mission Gorge Village Square Shopping Center, San Diego, CA 92120, made an error and caused a audit for 125,000 dollars. So I went back but had to go to a different location since that one is seasonal. So I then went to the location at Sunshine Plaza El Cajon, CA 92020 and Lorri did an amendment. Well, I got my taxes back from the IRS and I still owe the same amount.

I called to speak to the manager, since now I have decided to go to a real CPA. Immediately, I am supposed to drive to the office show him the papers. I don't want anything to do with them. I just want my money back.

I went to file my taxes and was told that I owed back taxes from a business that I previously ran some years back. After being told that I needed to contact the IRS for the information, they stated that they could not give me in calling the IRS to get different information in what was owed. To add to that, the IRS told me to get my information (W2's) back that H and R Block has and they lost all of my documents. I want to sue this company because how are you a tax prep and are losing customers information that is a connection to a person's identity.

My husband filed his taxes with H & R Block this past tax year (2009-2010), as he has the past three years. He owed some money to the child support office. And we were totally expectant of that money coming out of the refund. Only when the back support was paid, we were still owed almost $1,800.00. We waited for our check (knowing it would take a little longer due to the offset). Eventually, the check never arrived. So, my husband started calling to find out what was going on. He was told, "Oh, I see where your check hasn't been cashed. We can void the check and send you a card to activate, and your money will be on the card." We waited two more weeks. My husband was laid off from his job during this time. We were playing the waiting game. We eventually were evicted - the tax refund was meant to help pay those bills.

When on the verge of losing our vehicle, he called H & R Block back. They said, "Oh, we see where a check didn't get cashed; and a card didn't get activated." He told them, "Because I never received either." So, she assured him this is fixable. And the "manager" (if that's really who it was) promised to personally overnight another card. You guessed it - we never got it.

We lost our home, car, and had to move four times since he filed. We still have not received the money owed to us. There has been no explanation given for why we haven't received it. No one knows what's going on or why. Now, since it's the off-season, the office (the only one open) is open random days at random times. And getting someone (anyone) on the phone is equivalent to relocating heaven and hell. We are still diligently working on getting the money due. I beg off you - if you know anyone even thinking about going through H & R Block for anything, smack them! Tell them that if they want their life damaged or destroyed, go ahead. But if it's money they've worked for or money they need, seek help elsewhere. H & R Block are legal scam artists. If I could afford a lawyer, I would sue. But they haven't even given me money owed to my family, so I don't think they would pay court-ordered money.

I got a letter from the IRS stating I owed $900.00 dollars, H&R block did my taxes. They put in too much tax withheld and now I am responsible. Because I did not purchase the peace of mind, they can't do anything. This is so darn crazy to be responsible for something I paid someone else to do, never again. I will do my own taxes.

Several years ago, I received via mail a form to fill out regarding H&R Block Lawsuit. The form said I was part of a class of consumers that had been cheated by additional fees applied to advances on tax refunds. I dutifully completed and mailed the form to the Settlement Claims office. Unfortunately I did not keep copies of the forms and subsequently forgot about the matter.

Recently, I saw on the internet that a settlement was reached in 2006 or 2007 and I never received any money, no matter how modest. I believe that this may have been yet another scam and that perhaps attorneys involved in the settlement decided to pocket smaller payments, figuring this would go unnoticed. I have used H&R Block Tax Filing and Refund services for nearly two decades. If I was cheated or due compensation because of questionable practices by H&R Block, I want my designated share of the settlement. Again, no matter how modest that may be. I am sure if you know who handled the settlement claims, confirmation of my submission of the claims forms can be obtained.

HRB did my taxes for both 2008 and 2009 at the same time as I have been working in Iraq for about 3 years. They did 2009 first and put most of my $91,400 tax exemption on it. The year that they took out my taxes and giving me a return of over $14k. Then she did the 2008 which was the year that my company did not take out any taxes until I hit the $91,400 mark and I wound up with over $15k tax payment. Instead of putting my exemption on the first $91,400 which would of covered most of the bill and I would have evened out my 2009 return. Now I have their IRS after me for not paying my taxes. They still came up short by $126 too. Now I have a $5,692.15. What can I do? They say they did it right. I don't think so.

My taxes were filed improperly, I was told when my refund came, they would automatically take the money out. My refund didn't come and I was called weekly and threatened that I would be taken to small claims court. I told her I would send payments and still the threatening phone calls persist. I should have known when I walked into office and it smelt like smoke that I was making a mistake.

I had to go to different tax preparer, paid them to do my taxes. Just received my refund in July, am going to send payment to HR Block but want it to be known they do bad business and highly recommend you use someone else.

Took our taxes to be prepared on January 23rd, 2010 to get our taxes prepared. The worker was Jasmine. She prepared our taxes and said we owed IRS $237.00. Of course, we thought it was unusual, but I had received my monies from disability that I had been waiting on. Well, we left and received a phone call shortly after that says our taxes were incorrectly done and that we would have to do an amended form and mail it to IRS. Well, we waited over 6 weeks and the IRS returned our amendment stating that the original tax forms were not attached to the 1040x, so we in turn went back to the IRS. As usual the manager took over our case and redid our taxes to make sure it was correct and of course she found another mistake: it went from a refund of $2534.00 to $3017.00 and I turned that in on April 12th here in the Monroe IRS office.

It has been that long and we still have not received our refund. I have called numerous times and they say they are still working on it. After 20weeks of waiting, I called back and they had to put in a tracer and advised me it would be another 30 to check on our taxes. The 30 days will be up on September 3rd. This ordeal has been too much to handle and I am so angry with how H&R Block charged us $197.00 and wanted the payment right there and then and then charged me $25.00 for the amended form. This is an injustice. I refused to pay for the second amendment form. Well, needless to say, here it is August 2010 and yet no refund. This has caused us to wonder if we are going to owe anything on the original amount that they said we owed plus penalties. This mistake has caused me a lot of pain and anguish.

For several years, I was going to H&R Block for tax preparation/filing, after having been referred to them by a co-worker one year when I was in a crunch to get my taxes done. I was seeing a "tax professional" named Rosalin. I would come very prepared with all of my taxes and would provide her detailed amounts by category of expense for itemized deductions on schedule C. Throughout the years of going to Rosalin, I noticed every year one or two, things that didn't seem right. Such as amounts that were higher or lower than what I provided to them. Her response was always "it has to look this way for you to avoid an audit", and my response was "what if I get audited", and her response was "don't worry about it because you purchased the 'Peace of Mind' package and we will reimburse you." Also, after the first year of tax preparations, she informed me that, I need to be sure to come back to H&R Block because if someone else does my taxes, it will look inconsistent and be a big flag to the IRS and I will get audited.

Needless to say, I was audited in July 2009 for the fiscal year of 2007 for an approx. fed return of $5,5k. At that time I contacted Rosalin, who never contacted me back. I became very concerned because in order for the "Peace of Mind" contract to be valid I had to notify H&R Block within 30 days. I ended up having to go to a local office and deal with a very incompetent individual named Lois.

In dealing with Lois during the audit period. She provided me several paths of advice as I was preparing all of the proof of purchases to justify the expenses, such as "send them a check for some of the amount so they know you are trying to resolve the situation", so at her advice I provided a check to the IRS/Dept of Treasury for $1,500. I then provided all details to the IRS for the audit at H&R Blocks direction (receipts, letters, emails from business contacts, etc.). I actually had a difficult time finding some expenses to match with the Schedule C that H&R Block prepared because of Rosalin's adjustments to my expenses. There were several months later I received notice from the IRS that they were not accepting a single cent of my expenses, and that I was to owe the amount of my 2007 tax return, plus interest, less the $1,500 that I had provided to them before submitting my audit paperwork.

At this point, I was very upset and confused, because I was under the impression that they would at least accept half of my very legitimate business expenses. It was as if all the hard work at trying to start a business and follow a dream was worthless, and not only did I waste money and time investing, but now I owed money because of H&R Blocks deceptions.

I continued to liaise with Lois for several months. Wondering what I was to do now, as she informed me they were going to dispute it. I don't believe she ever did anything and eventually after letters from the IRS threatening liens, I paid the "amount owed" in full. H&R Block continues to try and put the blame on me, but I continue to inform them "H&R Block prepared and filed my taxes, you should have asked me these questions when I presented these expenses."

starting talking about how her husband had a stroke, which is unfortunate, but I have been going through a year of hell and out $6k for jobs and services they failed to provide.

Because H&R Block is such a major corporation, I wouldn't stand a chance in court with them. Really frustrated, I really do not know which direction to go in. I have heard others with this same problem and wish there was some type of class action lawsuit against this evil company. I paid them for a service and they provided me guarantees and after 1 year nothing has been resolved.

Being a financial professional, I should have known better to go to this place, none of these people are CPAs. I would have been better of doing my own taxes like I used to. I got duped.

We have become the object of possible identity theft due to information sent by H&R Block through Telecheck. In speaking with the customer service center, I have learned that H&R Block is aware that Telecheck is subject to phishing and gaining checking account information from checks which they send through Telecheck. Since they are aware of this, I feel that they have knowingly exposed me to this threat. My name address, check number, amount, routing number, and all but one of my account numbers were obtained by Telecheck. Telecheck phoned me. As they appeared legit with all of this information, I corrected the one account number which they had incorrect, as the check had never been presented to my bank. How much other information may have "leaked" from H&R Block and how vulnerable am I now?

So far, I have had to close my checking account. This, of course, becomes complicated as I had both echecks and paper checks out. In addition, my tax refund was to be deposited to the now closed account. And my husband's paychecks are direct deposited to the now closed account. Additionally, I am currently without checks or a debit card until all of this is processed and received for the new account. But my greatest concern is what other information could have been obtained. The first efiling was not accepted by the IRS because there was incorrect information on the form. The incorrect information was put there by the preparer despite my having told him differently.

My parents have always filed their taxes with H&R Block. This is regarding their 2008 taxes. It is now 2010. My parents recently received a letter from the IRS stating that they owe $396. They didn't understand what it was about, so they brought it to me to look over. I didn't understand why my parents would owe the IRS money if they paid Nga **, a H&R Block professional, to file their taxes for them. I tried to call her but I was transferred to an operator. The operator told me that she did not see Nga on their calendar at that office any more.

So I decided to gather all the papers and take it to a local office. That is when I talked to Donne **, another H&R professional. He didn't make it any better. He told me what was filed is wrong and told me that there is nothing to do but pay the fee. I told him that I thought it was wrong that my parents would have to pay for a mistake that they made while filing and that they should be responsible for that fee. He then told me that my parents should have invested $30 extra in the Care Free program that guarantee that if they made a mistake, then we would not have been responsible for it. Who would actually think that the consumers would have to pay more money to make sure a "professional" would not make a mistake that we would later have to pay for? I think it is wrong that my parents paid Nga $125 to file their taxes for them and get a letter saying they owe $396 because of her mistake.

Donne even made matters worse when he said Nga might of had a bad day or was tired and flew through my parents taxes. Seriously? I was livid when he said that. If she didn't want this job to prepare taxes, then why in the world is she there? This all happened just a few hours ago and I am still angry with them. It is ridiculous that consumers pay for a "professional tax preparer" to make a mistake that they will later have to pay for. We should not be liable for their mistakes.

H&R Block always have those promotional flyers & commercials stating that they are the "best". Well, this proves that they are not good at what they do and do not keep their word when they say they will pay for any mistake that they make. Needless to say that I will inform my family and friends to stay away from them. They have just lost our business.

My husband and I went to file our 2008 taxes and dealt with the most incompetent person, for a simple straight up return, it took him six hours. We should have known that something was going to go wrong. My husband had two different T4's from one same company and even though we submitted it, he said that these were not needed and chose to not use them and he did reassure us that they were not needed, so he tucked it away.

Next thing you know, my husband gets audited, now owes CRA almost $1000. So after working with CRA and figured out the issue, we addressed it with H&R. They had to get the file out from archives, review it, get our story again, have it up for review with management, have management confirm that there were several errors done and finally confirming that a cheque of less than $30 is owed to us to cover the interest. We were told that it would be sent to their office and that we were to pick it up when they called. Never got a call, so we called them looking for this cheque, not that it's going to change our lives, but it's the principal. They've told us that it was mailed out, which happens to be to our old address.

When my husband ask how it is possible, the receptionist proceeds to blame my husband for not having calling in our new address. 1.) We were suppose to pick up that cheque. 2.) We didn't file our 2009 taxes through them, so there was no reason to give them a change of address; and 3.) Common sense tells you that you always confirm the address. Anyhow, they don't know where this cheque is, if it's been cashed or returned. They are now launching an investigation. So as it stands, today, July 29, 2010, no cheque and still dealing with incompetent people. Their site states: "At H&R Block, your satisfaction is guaranteed. Copyright 2010 H&R Block Canada, Inc." And their maximum refund guarantee states: "Mistakes are rare at H&R Block." It's false advertisement.

I used the online program to file my taxes. I gave them correct information, and was given a refund of $1900. Four months later, they notified me that due to a "software error", my return had been calculated incorrectly. The error was in the calculation of my student expenses.

In the Midwestern States, students are allowed to deduct room and board due to it being a disaster area. H&R Block's software error applied this deduction to all students, not just the Midwestern ones. I now owe the IRS over $900, payable by August 31 (30 days from now). H&R Block's promise to pay the interest and penalties only applies to balances paid before August 31, regardless of whose error it was.

As a student paying for my own school, I certainly don't have $900 to spare. I have to pay it out of my school money and hope I can replace it before the semester starts. This error was not mine. I provided accurate information in a timely manner. H&R Block and the IRS offer no way for me to pay this back in installments and avoid outrageous interest and penalties.

I had to amend my income tax because the first time, it wasn't done correctly. I was told I could not file head of household to, so I could qualify for the child tax credit. So I went to h&r block and they advised me that I could file my son on there and use head of household status. It has been 16 weeks today which is the normal turn around time for amended returns.

I received a letter last week informing me I was missing information so I sent back the forms that were never given to me at h&r block and now I am being told by the IRS that my income tax return was never processed because of the missing information, so I have to wait an additional 16 weeks. Please help me, I need it. I do not know what to do. I am so upset about this.

My husband and I have filed our taxes at H&R block for years. We changed locations and began filing at an office closer to home. In 2007 the agent mistakenly entered our daycare receipt twice in the computer, thus doubling our daycare expenses paid. 3 years later, IRS wants money plus interest of $1,034. H&R block says sorry you didn't pay for peace of mind, we pay the fee. Now, I am getting a letter from the IRS for our 2008 taxes! Same thing!

Our daycare expenses were entered in twice! Really!? I thought going to a company that specializes in tax preparation could ensure that the $208 I pay each year was giving me "peace of mind" that they could provide accurate services. My husband and I have both had to supplement our income with part-time jobs, we are honest, hardworking people with 3 children and a mortgage, this has truly been a nightmare.

The first time this software had an error, it did not recognize my input of a 401K distribution. When I stopped getting the error, I thought it was fixed. I ended up owing taxes and a fine because the amount was not reflected. This time "2009" taxes the amount owed that is a constant in the window while processing online was a different amount than that on the amount owed online at the end of the taxes. Filing online and saving a pdf to my hard drive. I don't ever need to look at the tax form unless there is a question throughout the year. The amount owed window said $483, but on the line in taxes was $2,483.

It still shows this even though HR block's letter denying my claim about their faulty software still shows the same error. I will never use the software again and I will discourage whomever I can from doing the same. Now, I owe IRS and after filing my taxes I paid of $25K in bills and this would have been one of them so there would have not been any IRS debt or interest. HR Block is wrong for not admitting their software has issues and as soon as I find a site to download this sorry letter they sent me, I will.

This company made a mistake and now they do not want to claim the mistake. The one who prepared it did not alert me to an email from the IRS about the stimulus from 2009. The assistant I spoke to at first told me that the email concerned the taxes I owed from 2008. The rule is if you make over $25,000, you have to pay taxes on the Social Security that you receive and not on the benefits for the children. This lady that prepared mine assumed I was talking about my child receiving benefits. When the company received the email, they failed to alert or call me about it. They did not act professionally about the situation. I now owe $450.00 for 2008 and the same for 2009.

I have the amendment papers ready to mail off but I have to sign them first and look over them. I would not advise anyone to deal with this company because they are revealing to be a scam. This is a very economical burden for me now, when the monies were available right after I filed. The cost of living is forever expensive as I have two children and one of them is in college. I am sleep deprived and worried that the IRS will demand all of the money at one time which they can request. I don't feel that this stress is my fault and can deeply depress me already. I feel I have failed again in life due to someone else's negligence.

I recently received a very disturbing letter from the Commonwealth of Massachusetts assessing me with a nearly $700.00 penalty for an error on the part of H&R Block. Though I pay each year for their "Peace of Mind" promise, I have not received the courtesy of a reply on my fax to Dan ** asking for answers to this dilemma. The State is charging me interest on this assessment for each day that goes by without resolution. Since I am currently unemployed, this penalty assessment is a severe hardship and a huge surprise. It is obvious to me that H&R Block is dragging its feet on helping me, never mind completely disregarding my "Piece of Mind" promise. I am writing them again and faxing Mr. **. Needless to say, the situation is costing me money daily and emotional distress. I simply don't know what to do. Please have an attorney you work with contact me as soon as possible.

H & R Block apparently had a calculation error for Education credits and now thousands of invidiuals are facing owing the IRS for their refund.

I had gotten my taxes prepared at H&R Block and they made and error . I got audited by the IRS and meanwhile I had taken a Anticpated Loan (RAL) loan from HSBC Bank and when the tax refund did not get release due to the error they made my nightmare began. I had HSBC bank filed a judgement and I spoke to them and ask them to wait because H&R Block did not see me through the audit. I had to go through this alone. HSBC Bank called my home on the hour and then called my job sent a judgement to my job and I got fired. Meanwhile I had worked with the Tax Payers Advocate and settle the matter and received 1829.00 and HSBC taken it all and they still wanted 271.00 this is not right.

We had our taxes filed thru H&R Block in 15Apr10. Afterwards we had it reviewed by an accounting firm who determined they had made errors in their calculations and we had to file for an ammendment. We immediately contacted H&R Block with this information and they refused to review our paperwork. We asked them for a refund as they are supposed to have a 100% Satisfaction Guarantee, but they refused and told us that the ACCOUNTING FIRM WE WENT TO WAS INCOMPETENT AND NEEDED TO TAKE A REFRESHER COURSE ON TAX LAW.

We called the service number for help with this issue on 27May10 and filed a complaint and istablished a case number with them but to date (17June10) we have not even received a return phone call. We have lost $245.00 for the fees we paid H&R Block to fill out our taxes, which they screwed up. We are also out $200.00 for having our accountant fix our income taxes and file an ammendment and we are still uncertain of the backlash from the IRS.

I went to HR and they asured me it would be done , we asked for a copy of paperwork they sent and a phone call to let us know it was done, we did not get the paperwork or the phone call.

2010 the Franchise Tax Board Put a lien on our bank acount and took the money saying we owed $800. Went to HR and they said they would take care of it, Franchise tax refunded our bank money and Hr told me that franchise tax did our taxes as individualls instead of joint therefore the higher tax.They also told me they had only sent one tax return Mine not my wifes.

I went in to the office next day and she did not even know who I was and told me SHE WOULD TRY AND GET TO TODAY!!What doI have to do to get them to fix this, QUICKLY?

I filed my taxes with them last year and again this year. Both years there messed up my taxes. I didn't know untill this year that messed up lasts years taxes. Both years I was told that I will be getting money back. Not until I got a bill from the IRS saying that I owed money,instead of getting money back. I would to know why they did this, and wwhy if they need this big of a mistake that they suold pay these taxes. instead of me. I will never go there again. The manger can't even do what he aid he was going to do for me was gave me a check to cover the intersert and pleanity, you have your check in two day four day went by and no check, so I called him, al he said was. I'm so glad you called, because I forgot, I told him that no way to run a business and I what my check today, all he said is I will have to get the acoount and have write you a check out and drop it off to you tommorrow.

I've been reading TOO MANY COMPLAINTS ABOUT H&R BLOCK TAX ERRORS and have come to this sight to list YET ANOTHER. I just received a notice from the IRS that I owe them $1066 federal and $100 state. Turns out Thomas Cox, who I was informed they fired from their location, prepared my taxex and (1) typed in $54 rather than $5,389 and (2) never entered the refund I was given the previous year. Additionally, this was my first experience with H&R Block. Tom told me not to worry about anything - if any errors occurred, H&R Block would be responsible for payment of all monies involved.

What he did not tell me was that you had to sign a "Peace of Mind" paper in order to get this coverage. Although I double checked that everything would be covered before I left the office and had all my concerns confirmed by Tom, he never presented me with the form. Now, I am responsible for his two errors. Calling their office location gets you a phone number that rings off the hook.

We had received the 8,000 FHB credit this year. For one thing when we did our taxes HnR didn't know anything about how to file the FHB credit. They had to look it up. So we gave them all the info they needed to send it off. We picked up a sealed envlope and were told ur all set. We sent it off expecting our refund in April. Oh boy did we get a huge shock. The Irs sent it all back due to the lack of the 5404 form. I went to HnR and they agreed that they didn't put the form in there and it was their fault. So now when talking to the IRS they say it will be August until we get the refund. Can't wait that long for our payment whe it would have been here in april if it wasn't for their carelessness.

What part of this does HnR have to be accountable for? According to them NOTHING. I did receive a 75 coupon for our next visit. That dosn't cut it. It wasn't our fault. They should have made sure the form was in there. BEWARE....

2/12/10 - Bought house. 2/14/10 - Filed taxes at Block. 2/16/10 - Mailed taxes. 4/17/10 - Received letter from IRS - block did not include HUD-1 settlement statement, must return form W/I 20 days or lose tax credit. Would be additional 6-8 weeks. before got return. 4/19/10 - Called Block Corp. filed complaint. 4/21/10 Received email asking for more info. - block office ID/address. 4/21/10 - Returned call to Block Corp. with info needed.

4/22/10 - Received call from Block Corp. stating they had no idea why I was calling, related story to them, was told I'd have to file amended return. Told them I'd already returned forms but felt they needed to take the responsibility and that I wanted my money immediately. WS told she didn't like my attitude and was hung up on. Called local office again and told them what was going on, said they would get back with me. Nothing yet.

In 2007, I moved from my home in Arlington Heights, Illinois, after my husband died in October of 2006. We had purchased a home together in Amelia Island Plantation, and decided to wait a year before moving in. Unfortunately, he died from a staff infection he received from the hospital. I made the move myself, at the end of November 2007. The following March, I went to H & R Block with my taxes. Because it involved the sale of my home, I took out the extra insurance that they offered, to protect myself.

They insisted that it was the right thing to do, so I did. In January of 2008, I received a letter from the IRS, saying that they would like to have a talk with me in my home, of all places. After con firing with H & R block, they said that under no circumstances, should I have them in my home, and that their CPA would take care of it. After a couple of months, they decided to redo my taxes, and then told me that I would be getting back the money I paid .in the amount of $2400.00.

Needless to say, I was delighted and promptly used the money I thought I was getting into home repairs. Several months went by, and the CPA who happened to be in the IRS office for another matter, was told by the IRS, that I was not getting the refund, in fact, that I owed $2,900.00. Since they kept adding on penalties, I paid $2974.16 before December 31st, with the understanding that H&R block would refund me the money. Both H &R Block, and the CPA ,admitted that they made the error on my taxes. It is now the end of April, and I am still waiting for my money. Every time I go in, I am told that it has been approved, and it is coming. I am a widow, and in need of those funds. To make matters worse, Mary did not do my taxes last year, even though she had the information she needed a month in advance. She called me on tax day, and said she couldn't get to them, and filed an extension. I am finding out that the extension is only good for 6 months, and this is over a year.

Every time I go in, I get the runaround. I had to have knee surgery, and was out of commission for almost two months. I am always told that I will hear from her, and I never do. I am at my wit's end, and don't know where to turn. I was told that I have to go to the corporate office, but I am getting the runaround there too. If there is anything you could do for me, I would be very grateful. I have been paying taxes for over 60 years, and have never ever had problems with the IRS. I would appreciate your consideration. I am out of money I can ill afford, and the stress of the entire situation has not been good to my high blood pressure.

On October 22, 2009, my finance and I just closed on our first home together. We went directly to H and R Block, from closing, which is about 5 minutes away, to get my 2008 taxes amended for the first time home buyers credit. We had every piece of paper ever given to us in hand, since we just closed. Anyway I got my taxes amended and was given an envelope to mail them off, which we did directly after leaving. We paid with check the services that cost $62.00.

Time went by, so around mid January 2010, I was balancing my checkbook and had noticed that H&R block had not cashed my $62.00 check yet. So, I called H&R to see why. I was told by the same person who did the work that we had a zero balance with H&R. She had no idea why the check hadn't gone through, since her records showed that we had been paid in full. We were advised to write the check off as a void (this didn't make much since at all). We are paid in full.

So 3 weeks went by and I was balancing the checkbook again, and had noticed the H&R had cashed my check after telling me I was paid in full. I called H&R and talked to the same lady. Her answer was, "So and so didn't call you. We found your check under our cash register 3 months later." And they cashed it anyway. I was told that she had not had all the information in front of her at the time that I called to check on the check. So in other words, her first mistake is my fault.

Around this time as well I called the IRS, just wondering if H&R cashing my check late would affect the $8000.00 that we are supposed to be receiving. That was when I was told for the first time that there were some complications with our amended return. But no one could tell me what they were. The only thing that I was told was that there was something missing, that I should be expecting a letter in the mail, explaining what paperwork was missing. Also, I was told that my account would be put on hold for 30 days, in time to respond to the letter. At this point I called H&R to see if there was anything that they could tell me or knew of what was going on, since they were the ones who put this paperwork together. I was told I would just have to wait for the letter.

When the 30 days was up, I called the IRS back and explained the situation again. First, I found out that the address they had for me in their system was the address that I lived at in 2008, rather than the address of the home that I just purchased. The only thing that the IRS customer service agent could tell me is what I already knew, something was missing. The agent was trying to be helpful, since I had my 2008 amended taxes in front of me. The agent and I went through them and discovered that I was missing a 5405 form, in my copy. So, the agent put in another inquiry. Well, my account was put on another 30 day holding period, while waiting for this letter and having found out new information.

I called H&R block again and explained to them the new information I had received: involving the wrong address in the system and also that I was missing a 5405 form. I simply asked if this was the issue that I have not received this check or letter. Would they consider returning the $62.00 that we had originally paid to have this service done, due to the fact that it was their mistake? H&R response was, "We are not able to return your money, until it is proven that it was their mistake, and this is all waging on that letter to arrive." Another 30 days passed without this letter. I went to H&R Block with every piece of paper work that they had given me. I sat down with an agent and within 3 minutes she gave me a copy of my 5404 form and instructions on what I should bring to the local IRS building.

Over that weekend I received a packet from the IRS stating that my first time home buyers tax credit of $8000.00 is going to be disallowed, due to no response to the letter and missing paperwork which I have, till this day, never received. That next Monday I went back to H&R and showed the same agent I have been working with from the beginning of all this the packet I had received. Her response was, "Well you should have brought that letter in sooner." Once again I explained to her that I have never received a letter, and if I had, I would have brought it in. Obviously, she was not listening to me. I asked her if she could help me. She just threw her arms up in the air and said, "No. Nothing I can do." Once again I asked if the local IRS is able to find out what paperwork is missing, and it turns out to be a fault on your part. Will you return my $62.00? The response was, "Personally I can't return your money for any reason."

At this point, I asked for her manager's business card. I left and went to the local IRS building. Once again I explained the situation. The IRS agent was able to pull up my file and discovered that the settlement paper was missing. He then made a copy of the settlement papers, and wrote a letter briefly explaining the situation, and why I had not responded to the letter. He faxed them to the IRS. That's where I am at now. H&R block will not take any responsibility for not including the settlement papers. This agent has 30 years of experience. How could you not include the only other paperwork that needed to be included? It's in black and white right in front of her, and she still will not admit that it's a mistake by her, that has caused this delay. We were told by the IRS that they received our amended taxes on October 27, 2009. That money has been sitting there also for 6 months now, earning interest that we are going to have to pay taxes on next. I know that $62.00 isn't a lot of money, but I believe it's the whole point of taking responsibility for your actions. Until this day April 21, 2010, I have still not received a letter, check, or a sorry, or acknowledgement of fault from H&R Block.

I have filed my taxes with H&R Block for years. I did this year also. I do not have a problem with H&R Block in any way. It's the card they issue from Emerald that I have had nothing but problems with. My tax refund was returned for 2 weeks before I could get it put on to the card. It took me over 3 hours on the phone with Emerald Account Services to get the money put on to the correct card.

I was lied to and told it would be there in an hour. It was not so I called back and was told I would need a new card because I was using the wrong one. When I asked how that is possible, the people at account services told me because they mailed me a replacement card. We then argued about what address it was sent.

After 20 minutes arguing that the card was sent to an address I do not live at the man with the heavy accent that was "assisting" me admitted that yes it was mailed to the wrong address. Now that I finally do have the money on the card, my card was retained by an ATM I attempted to use. I put in the proper pin # one time and lost the card on Friday.

I went in the bank talked to the Emerald Account Services yet again and received my card back. Today, Tuesday my card doesn't work. When I asked the representative why I was told there was a hold placed on it Friday. They didn't tell about a hold when I called from the bank, the card worked all weekend. My husband and I are separated and filed jointly so when I called to get it fixed, they wouldn't even let me because his name appears 1st on the account. I will never use Emerald again and recommend that no one else does.

In February of 2008, I employed the services of H&R Block to prepare my 2008 tax returns. That year I purchased my first home and was in need of expertise in filing my taxes. I had previously used H&R Block's online tax preparation service and was pleased with the result so I chose to work with a tax advisor at the H&R Block on Hawthorne Street in Portland Oregon. My tax preparer was Jonathan **. I came prepared with all relevant documentation including my W2, mortgage interest statement and 1099R.

I spent approximately 45 minutes with Jonathan who assured me that H&R Block guaranteed accurate tax filing with a direct deposit of my refund to come within two weeks. After several weeks without seeing the refund, I followed up with H&R Block and was told that Jonathan made an error in filing the return which resulted in a delay of my refund. While I was disappointed, I was willing to accept that mistakes occasionally occur and was glad to see that H&R Block accepted responsibility for their error.

Fast forward one year. In April of 2010, I received a letter from the IRS stating that my gross income had been miscalculated in my 2008 tax return and as I result I owed additional taxes and was not longer eligible for the first time home buyers credit. The amount owed to the IRS is over $3300. The miscalculation was a result of my 1099R not being filed/ listed with my return. Jonathan at H&R Block had all documentation including the 1099R so I was shocked to see that he had not included the distribution in my return. I went to H&R Block because they promote themselves as tax professionals and guarantee accuracy. In fact, on your website, which I have subsequently visited, it explicitly states: "Absolute Expertise. Up-to-date knowledge, extensive training and state-of-the-art technology ensures we get your taxes done right."

Upon receipt of the IRS letter, I immediately contacted H&R Block confident that you would take responsibility for your error. I worked with Manson at the H&R Block location at 2700 NE Sandy Blvd. My 2008 tax return was amended and I was told that I did in fact owe the additional taxes and while H&R Block would not charge me for amendment services they were not going to take responsibility for the miscalculation. When I inquired about the guarantee of accuracy that is heavily promoted in all of your marketing material I was told that I had not purchased additional insurance and as such H&R Block would not be taking responsibility for your error. I was never informed about additional insurance at the time of my original filing.

I made a choice to use H&R Block because of the accuracy guarantee and positioning of tax expertise. I am extremely disappointed that you do not own up to a mistake that one of your employees made and have made misleading statements in your promotional materials.

I have been using H&R Block for about six years, and until now merely thought them expensive. Now, I will never use H&R Block again, and specifically because of a Shelton, CT representative named Lisa Dias. The reps there asked us to drive back to their office 6 times over the course of three days, in each instance begging us for more time. The last day was April 15th, deadline day, and included four visits by us, beginning at 11 am and not finishing until almost 10 PM. The H&R Block reps gave us wildly different numbers on our tax return each time we went, varying by as much as $2000.

The first rep we spoke to, Lisa **, was (besides being dressed to go night-clubbing) demonstrably and quite obviously incompetent; repeatedly asking other reps to help her understand what she was doing. When we questioned the numbers, she became defensive and sharply commented that we should defer to her opinion. The second and third reps who worked on our not-that-complicated return were less offensive, but again gave us different numbers with very little technical explanation of our questions

Needless to say, we are totally without confidence in the accuracy of our tax return this year, and we will be paying more money for a private, real tax accountant to check and amend it. To add insult to this frustration, when I privately (to my spouse in the cubicle), after this marathon ordeal at about 9 PM on April 15th, expressed my opinion of their incompetence, Lisa ** stood up from across the room and began verbally berating us, yelling that she was a professional and that she wasn't going to take comments like that from us.

Her manager and other reps had to pull her away. No one apologized to us. If I were managing this site, Lisa would have been fired on the spot. This is the most unprofessional company I have ever done business with. They clearly hire unqualified people off the street, there is very little supervision or quality control, and we ended up with a tax return that is likely late (the post office doors were closed by the time H&R Block was done with this nonsense) and likely incorrect. I have filed a complaint with the FTC as well, and my spouse pointed out that now there is a deranged woman out there with all of our personal information in her possession. H&R Block offered no assurances or apologies. The other reps in the room simply avoided eye contact with us after her ravings.

I went to H&R Block for the first time because my girlfriend convinced me. She has used them for the past 10 years. I bought my first home in 2010 and am getting a First Time Home Buyer's tax credit and therefore couldn't be electronically filed and had to be mailed in. All I heard from everybody in the office was that we have to mail it in and not specifically me. I waited a week before I got my paperwork back which was just handed to me by the secretary and I went home thinking that was all I had to do.

Seven weeks went by and I hadn't received anything in the mail yet so I called Pat to see if everything was fine and that was when I found out that I was supposed to mail the returns in. Now at this point, I am steaming mad because I paid over $350 for something I could have done myself at home and expected them to take care of everything. I called to see if I could get some of my money back and was told absolutely not because it's just a given that when mailing is mentioned at anytime then it's on my side to do it. I felt like I was treated unfairly and was just pushed out of the door. I will never go back to H&R Block and my girlfriend said she is never going to go there again. They messed up because we would have continued to go there the rest of our lives which adds up to a substantial amount of money that they are going to lose. I had to pay the $353 up front and make myself late on my mortgage payment which in turn hurt my credit.

I went to do my taxes today, realizing that it was going to be expensive--thinking about $150 or so. I took the "tax expert" less than 45 minutes to do my taxes and was charged $270. That means they are making $360 an hour! I can't figure out why it cost so much, I wasn't given an itemized receipt. I had two jobs, so two forms for that--a student loan, and three or four interest income sheets. No one could give me an exact price, just that the computer charges per form that you have.

I requested their corporate headquarters address but no one was able to access it. The manager offered to look at my return to see what was going on and said that she might be able to refund some of my money. When I returned three hours later, she looked at me blankly and said that she hadn't looked at it yet, and I said, "Forget it, I'm heading out of town and I don't have time for this." She handed it to me without a word.

Also, at the beginning of the meeting, I was handed two sheets to sign--one was an arbitration agreement which I signed and the other was a sheet that I was told I must sign in order for them to do my taxes. I read it thoroughly and it was basically a consent for them to sell you services--savings account, IRA, etc. and use your information for marketing purposes. It said plainly on the form that you don't have to sign it and if they make you sign it, then your signature is void.

I pointed this out to the woman who did my taxes and said that I am not signing it and she said that I had to. I refused and she went to the manager and came back and said I didn't have to do it. I said I know. She said that this, she never knew, that it wasn't mandatory to sign the form. $270 is way more than I have to pay someone to do my taxes when there are much cheaper options out there such as Turbotax.

I have been doing business with H&R block for several years in the state of New York without issue. In September of 2008, I moved to Yuma, Arizona and started working in Yuma that same month. I called H&R block in Feb of 2009. I contacted H&R block in Yuma, AZ to find out what I would need to do to file as I had two W2's from the state of New York and one from Arizona. I was given an appointment for 2/24/09 with Barbara H as she was "experienced" in doing out of state tax.

I arrived at H&R block with three W2's one from Catskill Regional Medical center, one from the state of New York and one from Paradise Cove here in Yuma. She went through what seemed like the usual process. I signed the forms as always without reservation as I never had an issue prior. I trusted them. I was offered the "peace of mind" for an extra $30 and declined as again I never had a reason to worry. I was told I was approved for the RAL and given a number to call to check the status. I was informed it would be 1-2 days. I was charged the amount of $423 for them to do my taxes. I did not receive my RAL in 1-2 days. When I called the number provided, it was denied. I called H&R block and was told it was more than likely due to being out of state. I did not receive any compensation for that from H&R block nor did I pursue it.

I finally received my tax return. It may have been close to 10 days and thought it was done for another year or so I thought. I received a letter from the IRS the end of December of 2009 explaining that I owed them $1,156. Since I did not understand why I received this letter, I called and spoke with Barbara. She asked me to bring the letter in to her and being it was New Year's eve, she requested I bring it the Monday after that. I agreed. I brought the letter to her and she informed me that she would call me and let me know what the problem was. During that time, my parents were visiting from New York and while I was at work, my mother received three phone calls from Barbara on 1/5/2010 that she "lost" the letter from the IRS and needed me to give her another copy of it. I faxed the copy to her the following morning and followed up to make sure it was received. She stated it was.

After a few days, she called to inform me I did not claim one of the W2's and that was the problem. I was more than baffled as I gave her all three. She told me I "should look around." I asked her where I gave them to her. I checked the envelope she gave me and it was not there. I called and informed her. She stated she would have to amend it and I would owe them. I know I brought them all in to her. In fact, I took them out at her desk, with my ID that she did not ask for. She was shuffling papers all over while she was putting the information in. I was paying attention to my nine-month old grandson so I did not see what she did. After days of going back and forth and given different amounts owed and different information by different staff, I requested to speak with a manager that was the end of January. Her name is Birgut. She is the "owner." She passed the problem for Rosario to handle a manager from another office. Weeks went by with no information. I called and was told by Rosario "someone from my staff was supposed to call you." No one did!

They were still "waiting" and "don't worry we will take care of it." After a month or more of being patient, I called to speak with the owner. I was given Birgut. She assured me they were working in it. I asked that this matter be resolved as it was being dragged on long enough. I was asked on several occasions, "Do you have peace of mind?" My reply was, "No, I do not," as I declined it when asked. Come to find out, I found in looking at my records that in fact I was charged for it so I did have it and no one even found it and I am sure did not bother to look I brought that to their attention. Their response was "a mistake in your favor." I was told I needed to sign an amended return. Birgut stated she would bring them to the office closest to me so I would not have to go out of my way once again. There I met with Janet, another office manager. She was helpful and did try to explain things. I was told I had to pay the state of Arizona $39 which I did. I was charged $68 for them to do my tax for this year. I was assured there would be no problems. The IRS is taking my tax for this year which was only $829 as I don't make very much here in Arizona. I have received letters from the IRS stating I owe them more then $1,500. I am told to fax them to Birgut and Janet and I did and I continue to hear nothing.

On 4/12/2010, I received a call from Janet explaining my refund was declined due to an "error code 511" which means someone "claimed me as a spouse" so now the money they were going to take has been declined as well. Yet another mistake! They were informed in 2/09 I have been separated from my husband as of 2007. We live in separate states so they filed this years incorrectly as well. I was informed by Birgut that I have to "wait to see if the insurance company approves it," "anything I can send will help with my case." My case? Send them what? I gave them my W2's. I have nothing. They made the mistake in the first place which snowballed into other mistakes. In the meantime, my taxes for 2008 are all messed up. I owe money I should not owe. There have been several mistakes made and I have been bounced around from one person that has no clue to another. I do not get calls returned. I get "I didn't forget about you we are still waiting" as per Birgut.

I am stressed to the max about this and no one from H&R block has resolved this nor have I been refunded the money they owe which I still have no idea what the amount even is as I never get a straight answer from them and I am still in limbo. The end of April will be four months I have been stressing over this. I know what I brought with me when I filed 2/09. I know how much they charged me which was a lot of money and still no one can explain the charge. I know that I paid for "peace of mind" I declined and is doing me no good. I know they made several mistakes and I am paying for it. I was given a number to call the IRS. Should they not have to take care of that? That is what I paid them for. I do not understand the tax laws, period. What I do know is I have the IRS breathing down my throat. All I am asking for is for this matter to be resolved. They made a mistake, they should fix it, pay the money owed and move forward. I would appreciate any assistance you can offer or even the right direction as I am at a complete loss with them. I look forward to hearing from you.

I have been going to this woman for 3 years to do my taxes. It was until yesterday that she informed me that my filing status is incorrect, and I need to let my employer know immediately that they need to change it, because they are not taking enough taxes when they process payroll. It wasn't until I owed $700.00 to Uncle Sam, that she decided to let me know my filing status is incorrect. I'm questioning why Cecilia didn't let me know my status was incorrect the first time I did my taxes with her. I haven't slept, thinking how I'm supposed to pay my bills now, after this chunk is deducted my bank account. Luckily, I don't have any children.

I electronically filed my 2008 taxes with them and paid almost $300 (including their insurance) and I just received a letter from the IRS stating that I never filed my taxes. I paid for a service I never received. I even contacted several of their offices a month after I filed my taxes to find out the reason I never received my return and they gave me the run around for several months.

So, technically they lied to me! I noticed that the tax filing did not have a name of the person that actually did my taxes but someone else's. I did not receive my tax return which was going to a savings account (interest) and now I have to run around a file my taxes again since the IRS gave me a deadline. The consequences are the time off work to fix this and the stress this is causing me, plus the almost $300 I paid for a service I did not receive.

I went to H&R Block last year to file my taxes. I am a young professional with uncomplicated taxes so I normally do my own tax. Last year though, I had to file 2 state taxes and I decided not to deal with potential complications. When I arrived at the H&R Block office, I told the receptionist that I wanted someone knowledgeable about tax. Lo and behold, they gave me a "tax expert" who just started working as a tax preparer. How do I know? I asked during my chit-chat and found out Devona, the tax preparer, took some tax classes and that 2009 was her first year. Great. I decided to roll the dice since the office was quite packed and I did not want to wait long hours nor did I want to come another day.

Right off the bat she faced difficulty preparing my taxes. I became really nervous. Devona kept on leaving her desk to consult with her seniors. At one point, she left her desk and I approached someone who I think was more experienced than Devona. This person was older than Devona and seemed to be the manager of the office at Penn Ave. She assured me that Devona was capable of handling my taxes. I was furious because the mistakes that she made were rookie mistakes. She kept on jumping from one form to another and at times she was talking to herself as if she was trying to reassure herself. I could tell she was nervous, too.

When she finally finished preparing my tax, the manager checked her results. In the end, the manager agreed to waive the majority of my fees because she knew I was not happy. I still had to pay $130, but I was not about to contest that. I was too tired to do so. It's my own stupidity too, that I did not check this tax file. When I realized that I could get a higher refund, it's a little too late. The mistake was this: instead of claiming a tax credit, Devona took out a deduction. I ran my math and found out that if I were to claim a credit, I would have gotten approximately $500 more in my tax refund. I can certainly file a 1040X, but the point is this : If you have simple tax situations, it probably doesn't matter much to whom you go, but if you have complicated tax situations, it is wise to choose to whom you consult. Don't make my mistake! If you get a newbie tax preparer for your complicated situations, say "No" and save yourself from asking "What if..." down the road.

In 2002, I used the H & R Block office located in Chesapeake, VA 23320 to file my personal taxes for year ending 2002. I was notified in 2007 that NC Department of Revenue was placing a garnishment for tax period ending 2002. I lived in NC and worked in VA. My wages were garnished every week until early this year 2010. After looking at my return that H & R Block did, I realized something was grossly in error. I contacted NC Dept. of Revenue and they instructed me to get a copy from the IRS for that year, which I did.

After reviewing the documents, the representative told me that H & R Block, in error, did not forward the appropriate documents to them. Thus resulting in my 3 year garnishment, loss of wages, losing a vehicle, my home, etc. It was horrible! When I attempted to contact H & R Block, I have been given nothing but a run-a-round, phone numbers that no one seems to answer ever!

They guarantee a service that they completely fail to support! I incurred over $2,000 in penalties and interest due to their error, not including fees charged by my employer for handling this garnishment that never should have been, had they done what they are over paid to take care of, on behalf of the consumer! It has been 3 weeks now and no results. So I am writing in hopes that there are other people with similar issues with H & R Block's gross neglect. Emotional strain and economic loss!

He did not type in the childcare disbursement account figure from my w-2. IRS is charging me for taxes due 1,200.00 for a simple mistake. H & R Block paid for interest but not for the now (one year later) due amount.

My husband and I filed our taxes with HR Block on Feb 27, 2010 and as of March 23, 2010, we are still having problems. When we filed our taxes that day, it was a beginning of our nightmares. After our tax preparer finished the last steps of our taxes, she told us we were her 3rd client that day. We thought she was finished and would receive our money in minutes, but we didn't. 4 days later, we found out she did not complete it. We had to go back and sign off on a job we thought she did. We received partial of our payment that day.

2 weeks passed and we are looking for the remaining balance due to us, so we called again. We were asked to come back to the office because of the 1st preparer's errors, so we did. At that time, the IRS would not give them access to our account so the HR Block manager could fix the problem. We waited 5 weeks for our remaining balance which the IRS took $500 from a previous year caused by HR Block errors. We finally received a remaining balance from the IRS that shocked me.

We where missing over a thousand dollars from HR Block fees! We received that balance on Feb.19, 2010. It's now March 23, 2010 and we have not received a state tax yet! I called HR Block on March 19, 2010. She just gave me a call back today explaining that they did not send off on our state tax and we would have to come back down to the office to sign yet another form and mail that off for our state tax. I am so upset at this point, I am boiling over! I have 8 kids and I don't have time for this.

In Oct. 2007, the company I worked for went under and I lost my job. I went on unemployment for a couple weeks before having back surgery and switching from unemployment to state disability insurance. When 2008 rolled around, I received my tax information from the CA EDD Office. I was concerned because they stated that all compensation was State Unemployment and therefore all taxable. I went to my neighborhood H&;R Block to have them do my taxes and questioned the tax professional doing my taxes in regards to State Disability being taxable.

He stated that "State Disability is never taxable" than adjusted the tax owed accordingly to the 2 weeks I collected State Unemployment. When he completed filling out all the pages and came to the part of asking me if I would like to get their "Peace of Mind" service, I hesitated for a minute and he said because I really wasn't getting much back, it probably wouldn't be worth the price. I agreed. He's the tax expert so I was sure my taxes were done correctly.

In 2009, I received another tax form from the CA EDD Office. This was for Jan. 2008 and 10 days in Feb. 2008, that I was still on State Disability. Once again, I went back to H&R Block to the same gentleman who did my taxes the year before and once again he assured me that State Disability was not taxable and my return was again very small and not worth paying for the "Peace of Mind" Service. I followed his advise once more.

One month later, I received a letter from the IRS stating I owed over $700 in taxes I didn't pay in 2007. It was for the CA EDD tax. I sent them a letter stating my case and how I wasn't on Unemployment for more then 2 weeks and that EDD had made an error. Another month or so went by and I received another letter from the IRS stating the taxes were due and I needed to pay them. I worked with someone who worked at H&R Block in the evenings and he called a gentleman (Paul) who was in upper management with H&R Block and had been with H&R for over 25 yrs. On speaker phone, he proceeded to tell me he knows all the tax laws and State Disability was never taxable!

He said whomever was sending me these forms had no idea what they were doing. I again contacted the IRS but this time by phone and it was explained to me that State Disability is never taxable by the state and was not usually taxable by the Federal Gov. Unless you happen to be on State Unemployment prior to going on State Disability which was exactly what I did. I decided to contact the District Manager for H&R Block Carlos **.

I explain the situation and asked if they could still help me even though I didn't pay for the "Peace of Mind." He at first was very helpful and told me not to worry he would look into the situation and contact the IRS for me and that they would pay all penalties and interest accumulated. Weeks went by and I never heard back from Carlos but I did receive another letter from the IRS demanding their money as well as listed additional interest charges. I contacted Carlos once again via email to see what had happened when he contacted the IRS on my behalf. It took Carlos several more days before he responded to my email and when he did, he proceeded to tell me that there was nothing he could do for me except to refund the money I paid to have my taxes done in 2008.

That I should have paid for the "Peace of Mind" service they offer and then he could help me further. I explained again that it was his tax professional who told me it wasn't worth it since I was going to receive less than $100 back on my returns. He was also the one who stated that State Disability was not taxable! Carlos again stated that other then the $47 refund check he was going to have sent to me, there was nothing further he could do to assist me. He also stated that I didn't have to worry about paying the IRS right away that they would work it out with me during this years tax season.

I now owe the IRS the $740.46 plus late fees & interest. I'm expecting to receive another letter for the taxes I didn't pay on my 2008 forms which is for about the same amount time as 2007. I'm receiving letters monthly with more penalties & interest added. I've also been sent a certified letter that I haven't had time to pick-up due to the hours I've been working. I am a single woman trying hard to survive economically & thanks to H&R Block I have even more financial problems than I can handle!

This is regarding my 2008 Kansas state tax return. Each year for many years, we have been hiring H&aR Block to prepare and file our federal and state tax returns. Prior to the 2008 filing, we had worked with a very competent tax preparer. When we had our 2008 taxes prepared, this person was no longer working with Block due to her full-time job as manager of a local bank and conflict of interest, we were told.

We asked for someone of "equal" knowledge and skill level with experience, and we were assigned to "Kathryn **." It was quite obvious to my wife and I during the meeting that Ms. Kathryn had lots of questions she was asking us that should have been evident by reviewing our previous 2007 tax statements, which she had at her fingertips online in their database.

She kept reassuring us that there was no real way an error could be made, because that office had senior preparers who reviewed these returns before any of them were actually filed. She got up from her desk several times to verify procedures with co-workers which we thought was odd, if she in fact was experienced. But we also thought she was just being cautious?

We trusted her to do a correct job and paid for the service. One year later, we receive a letter from the Kansas Depatment of Revenue putting us on notice that we withheld tax from the report we filed due to an error on our part. I started attempting to contact H&R Block, but absolutely, no one would call me back or no email was responded to online.

I then went into the Mission office, and they told me they could just review this error when they completed my 2009 taxes. They reminded me that I had not purchased their $30 "peace of mind" guarantee, so there was really no guarantee that the taxes were filed correctly, but they would reimburse us for small penalties and interest eventually.

We demanded to have a more experienced preparer, and we're assigned to someone who was able to quickly determine what Kathryn ** did (did not do) in 2008. Both my wife and I work for government jobs and have the state KPERS retirement. Ms. Kathryn failed to report the correct income on our W-2's which was clearly stated and has always been reported the same way each year, as we have worked in our jobs for many years--same job, same filing, same W-2 format.

After threatening calls and emails, we did receive the penalty and interest back, and we were scared into paying the $30 "peace of mind" fee for our 2009, as we did not want to be hassled with this again!

I am just here to tell you that this company is not accountable for their mistakes, and they will not apologize for a blatant error!! They just throw a $30 fee in your face and let you know you cannot complain unless you paid the fee! I am not sure of how they would have treated me if I had paid the fee, but perhaps I will find out.

When I attempted to call the corporate office, they honestly made me talk to untrained folks who could barely speak English. And then when I asked for a manager or supervisor, they told me they did not have any supervisors and I would need to talk to them! They would open a complaint ticket and check into it. And "Oh by the way, had I purchased the $30 'peace of mind' thing?"

This company is not reputable and does not stand behind their product! We will shop around for more credible preparers next year.

Mr. S. prepared my taxes. I paid $175. I got home and discovered the hard copy of the return had an error. I returned to H&R Block to report the error. Mr. S. filed an amended return. I received a letter from NYS saying the amended return was not filed correctly and was missing information. I returned to H&R Block a third time, lodged my complaint regarding their inefficiency, told them I had no faith in their expertise, and requested my $175 back. H&R Block refuses to refund my money when they bumbled my return twice! (1) I had to lose valuable personal time by going to H&R Block three times and ultimately, I am filing my own return. (2) NYS letter gives me 15 days to provide missing information which caused me undue stress. (3) H&R Block is withholding money from me for services they did not render. What's more, this money could be in my bank account earning interest.

I have always done my own taxes, but just bought a house and wanted to make sure I filed for the first time home buyers credit correctly, so I went to H&R Block. We finished the paper work and I said I wanted Direct Deposit, so he asked me for my checkbook to get my routing number and account number. After he entered it, he asked me to read it to him, so he could double check the numbers to be sure they were right. I did so and he said it was all good.

After waiting 40 days, the IRS web site said my refund was deposited in my account, but when I checked my account, it wasn't there. I called the bank and they said no deposit was made or was even pending. I finally realized I needed to check my copy of my return to make sure the numbers for my account were right and of course, they were not! So I called H&R and let them know the mistake they had made. Their response was the deposit will get kicked back to the IRS and when they get it back (who knows how long that takes), the IRS will issue a paper check and you should get it in the mail in hopefully a month or so.

Because they are sorry they made this mistake, they will do my taxes for free next year, like I want them to do that after this happened! They did not offer me a refund of services, which I feel was the least they could do, nor did they care one bit that I needed that money very badly right now, to pay off expenses from buying my new house. They didn't even offer to contact the IRS to make sure my refund gets sent to me. I will be making sure everyone I know does not ever use H&R Block again and I will post on every site possible. If you need your return quickly, do not use them!

I have been doing my taxes with H&R Block since 2001 and this year is the first for problems. Everything was perfect till the next day, I got a call saying the IRS denied my return which I had already got part of my refund the day before and had to take printouts of everything to my IRS Building and turn everything. Someone claimed to be my daughter without permission through Block as well. So I have been calling the refund hotline and checking the status. Well I called this morning and it said it's scheduled to be direct deposited into my account today. Well I looked at my copy of everything because I don't have an account and Block said IRS would have to mail me my check.

Well then explain to me why there is an account number and routing number on my tax return and why Block charged me almost $300 to do my taxes when it was only to W2s and baby sitting. I only sat there for less then 30 minutes. I know one thing Block, I better have my money today. I ain't never had a problem till now and if I don't have my money in my hand today, they will lose me and everyone else.

I know a lot of people and they know people. You don't tell someone the IRS will mail the check and then put an account number on there and never tell your customer about it. That's just messed up rude. I wonder if I had not been checking and keeping an eye on it, if they would have ever even opened their mouth and told me. I guess I'll find out today when I call because I'm very unhappy and disappointed.

I made an appointment on January 15 to file with H&R Block as I usually do every year. I recently graduated and heard about new credit that was created this tax year "the American Opportunity Credit." When I asked Monica *** about this credit, she knew nothing about it and said I did not qualify for this credit. I assumed she knew what she was doing and trusted her with my tax return so I left disappointed with my return. Very small. So This was bugging me and I checked into it with the IRS' website and lo and behold, I did qualify.

So I called H&R Block and spoke with Maggie (supervisor). I explained what happened and let her know I did qualify and H&R Block needed to amend my return. She agreed and said it would be no charge. So I had to make an appointment on January 28 with Monica *** again. I specifically asked for a manager to do my amendment and Maggie told me there would be a manager there while my amendment was being done because I felt a lack on knowledge on Monica's part.

So I went to my appointment. No manager was there. I sat at Monica's cubicle area and she proceeded to pull her out her "notebook" on how to file an amendment. I explained to her what she did, told her she said I didn't qualify for the credit but then didn't quite understand when she tried to charge me an additional $160 on top of the $260 I paid for my original return. She then recomputed the fees and said I would need to pay $60. I said I wanted a manager. This was not my error. This was hers for being uneducated on tax credits and laws.

She brought back someone who was not a manager but was helpful (Glen). I explained what happened and he zeroed out the fee. She then tried to file the amendment electronically and stated, "Oh, you have to send a paper amendment in by mail." So now, here I sit, waiting 8-12 weeks or longer for my return when I could have received it all at one time when I e-filed. I paid almost $300 for "expert" serviced by a "licensed" professional.

I needed that money to pay my bills. I am a single mother of three children and depend on my own income to support them. I could have had the money in three days and now I have to wait three months or longer, I have been told by the IRS. If I pay out of my hard earned money, $300, I expect accuracy and results. I will never again use H&R Block and I have spread the word to my friends and family to do the same.

H&R Block's "Peace of Mind" is a piece of crap. I'm too exhausted to go into details. But please keep this in mind that I was stupid enough to pay extra, so if the idiots made a mistake, I would be covered. Of course, they made a mistake, and it wasn't covered.

In addition, this year, we paid extra to get the check in 8-15 days. However, the idiot who prepared our tax return switched my husband's to the primary social security number. And now 8 weeks later, IRS said that because they switched numbers, it held up our check. Aren't we paying these idiots to know this stuff? I want a refund for my express filing from H&R Block.

On Feb. 19th, my boyfriend and I went to see Cathy (office manager) to file our taxes. This is the 3rd year she has done our taxes. We are on her friends and families program. She did mine first, then Eddie's. We explained to her that he is a full-time student for 2 universities and he is on unemployment with the railroad. She tried to put through the Hope Credit, somehow it wasn't going through and then she took it off saying he didn't qualify because since it was paid through a loan and not paid by him. At the end, she said he was going to get back $660 even after all the deductions and being a full-time student.

Before she sent it off, I even asked her why it was so low. She said because she couldn't apply the Hope Credit due to being a loan and he didn't get taxes taken out of the unemployment he was getting. Later that evening, my boyfriend looked it up and it states that as long as you're at least a half-time student, you get the Hope Credit. We were furious because not only did she not double check her work, but we even asked her before leaving the office about the return. She seemed to imply my boyfriend was trying to cheat the system that he was entitled to get.

The next morning, Edwin called her office and the lady who answered said Cathy was with a client but offered assistance. He told her what happened and she also questioned him about being at least a half-time student. He told her yes and she looked over his return and saw the box wasn't checked for him being a student. His return changed from $660 to $2900. He asked if he needed to bring the proof again and she said yes. Cathy called him back saying it was changed and he didn't need to come in. She never apologized to him and her whole tone from our appointment and when she called back, was pompous and very disconcerting.

I even tried to call District Managers Jennifer and Arnold and never got a call back. This situation is different from other complaints because if we hadn't double check, we would have been out of $2200 and a large corporation such as H&R Block to not just overlook mistake but was rude and implying that we were trying to cheat to get money that was owed to us. Thank you.

While using HR Block At Home Deluxe software for 2009, and while printing 1040 Forms for filing, I noticed that Interest items did not appear on Schedule B. (Dividends appeared, but not Interest). A statement on Schedule B states to "See Worksheets for Details". However, the Worksheets specify "Not for Filing".If I go to "Interest Summary" it will also not permit "Print for Filing".

Therefore, I had to drag out my 60-year old Smith/Corona portable typewriter, buy new ink ribbon, and type in all Interest items on Schedule B by hand! I never encountered this problem with Turbo Tax, which I had used in prior years (and will continue to use in the future). I think that the HR Block software stinks, and that my purchase price should be refunded.

In February of 2009, I went in to HR Block like I had done for about ten years to file my 2008 taxes. My preparer's name was Rose **. I asked her if I could file married but separate because I had only been married to my husband for 5 months. She said and I quote "It's a little late for that." So I filed Married filing joint only to discover that my "new husband" had not filed in 2003, so they took all 4503 of my taxes for him. When I called IRS, they told me to file injured spouse. I went back down to HR Block to file the injured spouse.

I waited 12 weeks to receive 686 dollars. I called the IRS yet again and was told that my husband got credit for 1 child and I got credit for 1 child after I told Rose that both children were mine and I was claiming both children on injured spouse. The IRS told me that I should go back and file Married but separate which is what I asked to do in the first place. I went back to HR Block and then dealt with the manager, Lee. I sat there for 2 hours while she prepared my amendment yet again.

I then had to wait another 12 weeks only to receive a letter from the IRS stating I did not owe anything at this time. I called the IRS yet again to be told to write a letter explaining that I amended the return and the IRS needed to give me a refund. I waited another 12 weeks to be sent yet another letter saying that my amendment was denied because of the due date. I called the IRS again only to be told that I had to send them proof that I mailed my amendment by April 15th.

I did that and waited about 8 weeks only to receive a letter asking me to fill out a 1040 x but before I had a chance to do that I was sent yet another letter from the IRS saying I owed them 4391 dollars from filing an amended single return. This time after calling the IRS, they instructed me to go to the IRS building on Granby street with all of my paper work which I did.

The tax preparer told me that Lee never included my children or checked the box for my earned income credit so the IRS changed my filing status from married filing separate to single. In the mean time, I had already filed my 2009 return and the IRS took the $4391 from my refund. So the IRS preparer sent yet another amendment in and guess what? I have to wait another 12 weeks for the money they took from my 2009 return and any refund from 2008. It has been over a year and I am still waiting! I was moving to North Carolina and needed that money for the move. I had already given my real estate company the required 60 day notice to move and I now have to move in with my sister until I get the money from my return. I lost the house in North Carolina and when I do move, have to go through house hunting all over again.

When I filed my taxes 2007 tax year, the man who prepared my taxes was a first time preparer so in 2008, I received something from IRS stating that I owe them 1,200 dollars. When I went to do my taxes 2009 at another H&R Block office, I showed them the document so the office manager whose name was Victor ** had me sign a power of attorney and declaration of representative stating that they would take care of this problem. Now 2010 is here and I have to file taxes for the 2009 year. IRS keeps my refund stating that I owe them money and this was supposed to be taken care of through H&R Block.

I went to file my taxes with H&R Block on February 3, 2010. I chose to get my refund in 15 days. Well, today is day 15, and still no refund. For whatever reason, H&R Block thought it was acceptable to use my National City account number, with my PNC Bank routing number (National City in no longer in existence). I have a problem paying for a service I did not receive, and when I asked for answers, I got the run-around. The lady I spoke with would not call, did not even want to give my Household Bank's telephone number. She acted like there was a problem because I was inquiring about my money. I paid for a service I did not receive, and I have urgent car repairs that need to be made. I am trying to start my court reporting career, and I need this money to finance my equipment.

I went to H&R Block on Feb. 2nd 2010 and filed my returns electronically. My refund promised to be deposited into my bank account on Feb. 12th. The day came and went, today being the 13th, and there was still no refund. I was charged their typical fee of $30.00, yet the monies were not deposited. I called both H&R Block, as well as their bank HSBC, and of course, they each blamed the other.

When calling HSBC, they stated on the recording, (the only way you can get information, no people work there?) it had been released to my bank the 12th. It is not my bank at fault. These are lies within H&R Block and their HSBC bank. They should be made to refund anyone who paid that $30 and did not get their refund as promised!

I will not be going back to H&R Block again! They steal from people legally, and as I called my bank and others in regards to this, I found that I was not alone in the boat. Many are having this same problem calling our bank and H&R Block as well according to my bank and H&R Block. Of course, H&R Block takes no responsibility even though it's their bank, trying to point fingers at mine as the problem. Not! A little like having the vampire in charge of the blood bank, isn't it? How can you call them to task on this? There has to be some protection for people out there. I and my family had a financial hardship due to this.

I've been using this program for over twenty years. In 2008, I had a return that required a taxable K-1 from a Contingent Trust. I received the contingent trust fiduciary report from my accountant (Form 1041) and entered the information in the appropriate place on the H and R Block tax form. This information was and is on this Taxcut form and also the work sheet.

The final return however did not reflect that this information was used to show a taxable K-i from the contingent trust in 2008. Consequently, the amount was not included on my return nor was the proper tax paid. Being under stress from head trauma received earlier in the year, I was not too sharp in detecting I had a problem. I have not heard from the IRS as yet but I'm sure I will. This will cost my estate several hundred thousands. In reviewing online, I have found many sites describing the problems caused people in this country by this company. Being almost eighty and in poor health, I don't feel I'm going to see the end of this myself but I'm greatly concerned about my children and the impact that this will have on them. God help us.

On February 9, 2010, my husband and I both had the day off and were going to file our taxes. We chose H&R Block this year over Jackson Hewitt because I had some family members who advised me that they were so wonderful! They were wrong. Upon entering the location, we were met by a very pushy, demanding woman. We waited for a tax preparer to become available. We were quickly greeted by a young woman, who was very kind and willing to help. I have no problem with her. Her only downfall is, perhaps, she is not quite as experienced as she should be.

She had the woman who originally greeted us at the door to help her out. By the time all information was in, my husband and I were only getting a refund of approximately $200. We were shocked, and were expecting so much more. Both women could tell we were distraught with that, and we advised them that we would go to Jackson Hewitt, get a print out of last year's taxes and then we could see what the difference was since we had not done anything different than the previous year.

We come back to H&R Block with the copy from JH. The older woman reviews it, and quickly decides that the reason our refund is lower is due to having higher incomes this year. Again, we are still not satisfied. There is approximately $400 taken out of our checks every two weeks. That is $400 that would be very useful to us, in paying bills. The older woman took us back again, to try and help us to get our refund to where we would be happy with the result. We knew it was wrong!

The younger woman gets on the computer and is inputting information into our tax preparation, only because the older woman is barking at her, "Put this # in, put that # in." And I'm just sitting there the whole time, wondering what in the world she is doing. By the time she is done barking orders, she turns the computer to my husband and I and tells us to look. She points at the refund amount now, which shows approximately $2600. My husband asks, "How did you do that?" That is when she looked at me and said, "I put on there that you are doing online classes to further your education." She even put on there that my commute was 700 miles. I don't think anyone would travel 700 miles to take online classes!

She looked so proud of herself, so sure that my husband and I were frauds and would take her offer, her forgery. She counted on us wrong. I looked straight at her and said "But I don't take online classes. I don't care if we get $0 back, I will not lie on this." My husband backed me up and advised her to shred all documents that we might have signed before the preparation, that we were jumping ship and going back to Jackson Hewitt. She tried to get us to stay, even stating that JH would end up charging us too much.

As it turns out, if we had believed that all we were getting back was $200, then we would have had to end up paying back into the IRS because our charge for the tax preparation would have been more than our refund! I walked out of the business while my husband got a business card to the location, and after we left, he called the young woman who was originally helping us. He took a leap and advised her to try and find another job before this older woman ended up getting her fired.

My husband and I did go back to Jackson Hewitt and they input our information, honestly. We were going to get $1600, but they realized we made a mistake on our student loan section. We thought it asked how much a year we pay on student loans, so we stated over $2500, but the questions was 'percentage'. So our $1600 got knocked down to $1300, but I am happy with the result.

My husband and I put great emphasis on integrity and honesty, and this lady at H&R Block did not have an ounce of integrity. She told us she had a couple before who was in the same situation as us, and she ended up getting them back about $2600 as well. So, there is no telling how many tax forms she has filled out fraudulently! My husband and I are going to take what steps are necessary to see that this woman loses her job. She will only be contributing to citizens being audited by the IRS, and more than likely being fined for this forged information later on! I don't doubt there are many individuals who are great at this job, who are honest, but my complaint with H&R block is that they should monitor very closely the activities going on in each branch.

I was supposed to get a two day refund on my tax returns, but an inept tax associate who had done them messed up and had done a practice form first. Then when he finally did the right form he mixed the people and the social security numbers up. I did not find out from them but by calling the H&R Block 800-number, I found out that there were mistakes because of that.

Therefore, I didn't receive my two-day refund which made me receive my refund at a much later date. He said that I could get a two-day refund that he knew wasn't possible and then charging me for the rapid refund which I did not receive. I went back to the same location and found out that I was still being charged for the two-day refund. Since I did not get the rapid refund as promised I asked to get the H&R Block fees back so I could take my taxes elsewhere to get them filed.

Then in order to be able to keep me as a future customer they said that they talked to the Franchise Manager of that particular branch and she said that they would refund me all the fees except for $29 for filing them. I was supposed to get the money within two or three business days, and never did. It has now been almost two weeks now and no money yet.

They have been giving me the run around saying that they already mailed it and to just keep waiting. I know it doesn't take mail that long to get from Big Stone Gap, VA to Dryden, VA which is not hardly eleven miles away. I should have defiantly gotten it by now. I am still waiting. They are not the professionals that they claim to be!

I have used up a lot of gas money running back and forth trying to get this mess settled. I also wasted a lot of time on the phone with them as well. I thought that I was going to get my rapid refund back in time. So, I went and scheduled my truck driving classes that I have to pay for upfront for within time of the two-day refund, so I could pay for the classes with my rapid refund. Then I found out I wasn't receiving the rapid refund as promised and had to cancel my classes until the future for whenever I do actually get my refund back. They have delayed my career training because they aren't professionals.

Ok, so me and my wife are filing jointly this year and on the first day of the military, getting our W-2s, I go in and get my taxes done. I'm thinking, hey my mom and dad have used them for a few years, we will give it a try. I could have gotten this done on post for next to nothing but me and my wife really needed our return.

I filed on the 20th of January. It's now the 7th of February, what happened to the supposed 8-15 days and my taxes will be in. And to top it off, I got a text saying my money was deposited and there was nothing in my account. I called H & R Block. They said they don't do emails. 2 hrs later, my best friend who also filed there, got the same email from them. It's now 4 days after they said they deposited the money into my account. Where did my money go?

HSBC sent me to some dumb automated site that was no help. My bank says the money isn't there and the people working at the tax place "well the ones we worked with" seemed very incompetent. Where did my money go, and why did I pay $200 to have it done quickly when it really wasn't done that quickly? Late on the tax return, bills due, no money. no confidence in this company whatsoever. Next time, I'm getting this done on post "for free". It's faster and the money gets there in "5" days.

Due to a mistake on the part of H&R Block, I was denied my entire refund this year. H&R Block screwed up on my taxes, according to the IRS. I tried to inform my tax preparer, who is supposed to know what she is doing. She said she would look into the matter, and has since stopped answering my calls. I figure this is because she is aware to the fact that her daughter is the one who made the mistake on our taxes in 2007. This mistake is now going to cost me $4,383.45 to the IRS. Of course H&R Block has a guarantee for this problem, and promises to fix any such matter that occurs by their preparers. Unfortunately, I guess that they have forgotten of this promise. This could not have happened at a worse time. I have been out of work for a year, and was counting on this money to pay for some bills. Thanks H&R Block. I'll make sure that I will warn as many as possible to stay away.

I am originally from Newark, Ohio and have done my taxes with H & R Block for several years now, at least 10. I used the same office and the same tax preparer from 2002 until the 2009 season. Back in 2005, I began receiving letters in the mail from the IRS saying that I had not paid the school taxes that I had owed. I kept getting the run around with them trying to figure it out, and every year that I went back to H & R Block, Debbie, the tax preparer kept saying she was taking care of it and it would no longer be a problem.

Then the year the government started the stimulus payments. I only received a partial payment. I also only received a partial payment for my federal tax refund for 2008. I finally got to the bottom of what was going on with my school taxes. Debbie was entering in on her computer when she was preparing my taxes, that I lived in the Licking Valley School District instead of the Heath school district (which does not have school taxes).

There is only a difference by one number, the last digit. The school district they claimed I lived within actually started about 1/8th of a mile, approx 4 houses up the road from my house. My kids even attended Heath city schools. Where the Valley district started is where the road I lived on went from being just rural to more country. As of the 2008 tax season, the IRS had offset and kept approximately $1400 of my money that should have came to me, with the stimulus payment and federal returns.

I attempted to get H & R Block to correct the problem and retrieve my money since I always paid the extra $30 piece of mind guarantee. They wouldn't do it, claiming that my address automatically kicks up the Valley district instead of Heath. But the thing is, everyone in that area knows where the districts stop and start. I have informed Debbie from the get go that my kids went to Heath City Schools, not Valley. She never gave me a school income tax return or form to sign and mail in myself for Valley and when their computers automatically kick in something like that, they most generally have the option to change it if need be.

The really bad thing was, I lived in a set of country town-homes on t he outskirts of town within Heath city limits. My mailing address was in Heath and Debbie was my neighbor in the same town- home complex! Which is how I knew her and why I began going to her in the first place. So the IRS tells me I have to gather several pieces of documentation, including statements from the property manager stating that I lived there and the dates, letters from the Heath schools my kids had attended and the dates and letters from all the utility companies I used while I lived there. I was told by the IRS that if I could provide all that information, even just fax it directly to the person I spoke to, that within 6-8 weeks I would receive all the money that they had kept from me over those few years, with interest, totaling around $3000.

So I spent several days, a few weeks gathering and getting all this. I faxed it all as asked, and guess what, 10 weeks later, no response. Spoke to the same person that had told me to do this, and they had no record of ever receiving any of it. Well, I had been smart enough to keep copies of all of it, so this time I faxed and mailed it all in. Another 3 months go by, no response. This time they are saying I did not send in all of it and it went to the wrong department. When I went crazy and threatened with a lawyer, they claimed that they could not use any of the information because it was dated more than 30 days prior, so I needed to retrace and do it all over again! Then this year I move to Bellaire. Went back to H & R Block, different office. The preparer, Elizabeth screwed up two of my kids' SS #'s, flipping them around. So when the IRS received my return, they rejected it claiming the numbers were not matching up to prior years.

Elizabeth called me the next morning to tell me it had been rejected and acted as if I had handed her false social security cards the day I had my taxes done with my husband. When I point out her error, she stumbles on her words and says she will correct it right away and resubmit it. We had applied for the RAL 1-2 day loan. The day we prepared our taxes, we received almost $900 or of $8000 refund and was supposed to get the rest within 1-2 days. After she corrected the problem, the IRS accepted the return, but then the bank denied the rest of the RAL because of the "offset" from all them previous years' error from Heath with the school district thing. So I paid $406 in all the H & R Block filing fees and RAL fees and interest to the H & R Block bank, but still have to wait (so they say) 8-15 days until I get my return (Feb 12th).

But the website for the IRS says that I will get it around Feb 16th if there are no mistakes and if we don't owe any other taxes. So since the RAL was denied due to the offset, taxes owed, will I really get it between the 12th & 16th or after they take what they say I owe again (another $1200 with interest and penalties) will I have to wait several weeks, and be the last to receive my refund? I am done with H & R Block. I plan on getting back all that money this year that they have kept, come hell or high water and from now on I am doing my own taxes with Turbo Tax.

I filed my 2009 taxes with H&R Block on the 18th of January. The IRS accepted my return. The money was deposited into H&R Block's bank account on the 25th for which I got an email from H&R Block telling me that my money is in their account and I will get it in 2 to 3 days. So 8 days later, I called them back, and they told me I will get it the next day.

So the next day came around, and nothing. Still to this day, I have nothing. I used H&R Block, because on their ads they state they're the fastest in getting you your return. But by far, they are the slowest. My roommate filed hers on the 22nd and got it 5 days later. I have been waiting for 16 days now. I need the money, because my rent is due and my car broke down and I need to get it fixed. I work in retail, so I don't make much money at all.

I went to H&R Block online to do my federal taxes. I have done my taxes online with them for the past few years. My taxes are fairly easy, so I chose the H&R Block at home free edition federal tax return. A pop up appeared stating that I could upgrade to basic for a fee and they would import last year's information to make the process easier and minimize data entry errors. I bypassed the basic option, I was 95% done when it asks me to input my 2008 AGI and PIN.

Previously, I have been able to see my previous year's tax returns that I have completed; this year, I can't. I did not print a copy of my cover sheet when I did my taxes last year, as I thought it would be easily accessible as in years past. The H&R website states the following:

To print a previous year return, please follow the directions below: Log in to H&R Block At Home Online. On the Main Menu under My Account, locate the Download/Print Previous Returns section. Click the link for the return you need. For example, to print your 2008 return, click Filing Year 2008.

When I do this, I only have the option to Download/Print my 2009 return. Another disclaimer: If you don't see View Prior Year Returns or any tax year links on the Main Menu, either you didn't use the correct username and password to access your prior year return or you didn't complete and pay for that tax return using one of H&R Block's online programs.

I have the e-mailed receipt showing payment for my 2008 tax return with H&R Block Online. This is very frustrating to me. I was thinking of giving in and just refiling with the basic and paying the fee, so the previous AGI and PIN would be imported. But when I log in, it just automatically reverts me back to my saved information. Free filers, beware...or just make sure you have all your information from 2008.

My husband and I went in to get our taxes done, which we have done every year without a problem. Well, this last tax year (2009), my brother stayed with us for 7 months of the year and didn't work or provide anything to the house. I also didn't work, but my husband and I always file MFJ (married filing jointly). Well, the preparer said that we were not able to claim him as he is not a relative listed in their "drop-down" menu of allowable dependents who can live with you part of the year.

She stated that he would have had to live with us the entire year, as he is not on their list as qualifying relatives for only part of the year. My husband and I took her at her word and were prepared to let it lie, until my mom called me and said she was looking on the IRS's own site and it states in publication 501 page 17 that a qualifying relative is a brother-in-law, sister-in-law, and so on. So, he is a qualifying relative of my husband and did not have to be with us the entire year. Now, we are having trouble telling them this, and they are fighting it, saying he cannot be claimed.

However, I spoke to the IRS, and the man I spoke to stated that I was right in my assumption and that in the drop-down menu, they should have claimed him as a brother because publication 501 page 17 states that he can be a brother-in-law as a relative and only be with us a little more than 6 months (He was here for 7.). And just because I didn't work doesn't mean that I can't claim him, as we are MFJ on the return.

Now she is arguing with me, saying that we can't claim him, because he wasn't here the whole year, and this office has said they will do an amended return but cannot give us our $193 back because it's "already in the system." My husband and I just want them to do the amended return and pay back the $193 when we get our return. (We did the "pay with taxes option," and we just want that money put on with the taxes we were already going to get.)

We have come on some very hard times, and this just makes it that much worse. They have a "no-mistake guarantee" for crying out loud, and this is a huge mistake that nearly cost us $500! Needless to say, my husband and I will not be using them again. This H&R office nearly cost us an extra $500 plus the fact that they won't pay us back for mistakes they have made(!) or will cost us, as we haven't fixed it with them yet. I just wanted to warn people.

I compared the NJ State Tax portion of H&R Block 2009 Software to the online Turbo Tax version and discovered a discrepancy. The H&R Block software did not recognize overpayments of Box 14 entries on the W-2s, resulting in $25.00 less of a refund. The Turbo Tax software found the overpayment. Tech support from H&R Block told me to return the software to where I bought it for a refund.

I filed my 2008 tax return at H&R Block. I had a statement reporting roughly $3,000 in child care (for my 4 year old daughter) that I had paid to a Lutheran School. As she was doing my taxes, Amy **, my tax "professional" notified me that I could not claim this expense anywhere on my taxes because it was pre-school and not daycare. I was sure she was wrong, but she insisted and refused to include this credit on my taxes. She convinced me that it would be illegal and she would lose her job if she added this expense to my return.

I was upset, but Amy and the store manager both explained over and over again that they could not do this. I should have walked out with my paperwork, but I didn't want to be rude, so I allowed her to e-file my return that same day. When I got home, I called another H&R Block in the area and asked about my childcare expenses.

The woman at the other Schaumburg location told me that indeed, the expenses should have been claimed on my return, and that I could come in after April 15th to file an amended return. I knew that H&R Block was promoting that "your taxes will done right the first time or your filing fees are free. "I was planning to go forward with a refund claim once my amended return was completed so that I could prove that they did, in fact, make a mistake the first time.

Surprisingly, Amy called me the next day to tell me that she did, indeed, make a mistake with the child care expenses, and that she would file an amended return for me after April 15th. (They couldn't bother fixing this problem during their busy season). When I mentioned to Amy that I intended to get my $193 in filing fees returned to me, she told me that she would have a manager give me a call. Well, guess what, a manager never called me, and every time I called to speak to Amy or a manager, for the next three months, no one would accept my calls.

I tried calling customer service and any other number I could find, but there seems to be no one in charge. Apparently, all locations are independent from one another. Finally, after about 50 different phone numbers, and 10 hours of hold time, I was able to get the number for a "regional manager." This manager told me she wold "look into it" and give me a call back, but even she wouldn't return my call once she realized that I was looking for a refund. I eventually gave up and just paid an independent accountant to amend my taxes.

In July, I received an additional $960 from the IRS. Basically, H&R Block's "money back guarantee" is a lie. They do not issue refunds for filing fees when they make mistakes. Heck, they will not even fix their own mistakes. Stay away from these scam artists! I had to pay an independent accountant $60.00 to amend my tax return when H&R Block would not return my calls. Additionally, I paid $193 dollars for a tax return done improperly.

My sister took it upon herself to use my children's social security numbers when she filed her income tax in 2008. This was done without my permission to her. No one contacted me. I found out when I filed my income tax that my kids numbers had already been used. I ended up owing the IRS 1300 plus from this transaction. My sister called me after she has used one of my kids social security numbers this year. Now the IRS is keeping my miniscule income tax this year to offset last years amount.

Why is it possible for people, be they family or not be permitted to use another person's children's social security numbers with not so much as a courtesy call to the parent? Suppose this same scenario had taken place from a complete stranger. Yes, my kids do stay with her for convenience where they go to school. However, I still there should be some sort of notification process from the HR Block Offices as well as the IRS when someone is using social security numbers that belong to someone else. My sister should have asked me. HR Block should have contacted me as well as the IRS. I was counting on this small refund to tide me over until my next pay day. I don't even have gas money to get to work. The lack of coordination/communication involved in this matter is unacceptable.

I used H&R Block to prepare our 2008 tax returns. Not only did we pay over 100 dollars for basic return, we are military as well. I went to pick up our return after it was printed out and placed it in their usual envelope. I should have looked inside but I never would have thought this. These people gave me someone else's tax return. I am sitting here with this poor man's SS#, Bank routing and account number and everything. And the worst thing is someone has ours as well. These are our most personal things and we can't just change SS#'s now, can we? We are very very upset.

On top of it, after I called and reported it and asked for a copy of our 2008 return because we need it to file for this year, they want to charge us $20 for the copy and also we have to wait 5 days just to talk to someone (district manager) about the issue to get it straight. I am beyond upset now. My husband is in Iraq right now and I have not been able to tell him the issue. But I am looking for who I can report this too because someone is out there with our personal information. We will never ever use them again and I am also reporting them to the US Military services because if this is how they do business, I think they should be on the cannot do business with list for sure. This is dangerous. This is massive stress that someone could have my bank account information and my SS# as well as my husband's. I'm under stress of not being able to go ahead and file our return and stress of having to wait for a call back. This is unacceptable service.

I went in and filled out my 2009 income taxes. Linda *** then told me after a series of mess ups my refund would arrive on 1/19/2010. It is now the 20th and I have been told my loan was denied. I have done Rapid refund and instant refunds for 20 years and now this. When I called, all I got was *** at the bank and H&R Block headquarters. What next? I had to pay $231 for them to give me my money in 8-15 days. I could have efiled myself and got it back in seven.

H&R Block improperly advised me to pay a tax penalty which they failed to investigate as to whether or not it was in fact owed by me. Additionally, H&R Block failed to properly support me regarding an IRS audit of the 2007 income tax return which they prepared. Errors were made by H&R Block, and admitted in an email. H&R Block sold me the "peace of mind" extended service plan in 2007 to assist me in case of an audit. However, they have violated their agreement to support and represent me. I've spent endless hours writing back and forth, and calling H&R Block, to get them to assist in handling the audit. H&R Block is stating that I am financially responsible for overt deduction that's disallowed in the audit, despite the fact that if it's disallowed to their mistake!

I have watched commercials saying come in early and get your taxes done, that they could get our W-2's so we can get our money faster. Well, I took my own W-2 in on January 7 and had my taxes done and chose the 1-2 days. After it was done, I asked when I could expect my money and was told that the IRS wouldn't release any money until the 15th. I even called back later to check on the date again and was told the same thing.

I called this morning and was told that they just started to accept them and that it would be 1-2 days after they accepted it. Then I called the main office and was told something different, that they wouldn't release the money until the 19th. This is false advertising because even if you file early, you don't get your money until several weeks later. Now the only reason I even filed early was so that I could get my money and take care of some bills and get my medicine, so instead of getting my money today or tomorrow like I should, I probably won't see it until Wednesday or Thursday. No real damage except for the fact of going without my medicine because they lied.

I've had my taxes done at the above location five times by the above noted preparer. The IRS reviewed my 2004 and 2006 returns and said they needed to review my receipts, mileage log and proof that I actually worked in the city's that I claimed deductions in. The above noted tax preparer gave me a list of everything the IRS wanted and I inturn gave my tax preparer all of the items. He turned it into the IRS and the IRS still denied my deductions, eventhough I gave them everything they asked for!! HR Block then submitted the claim to their Peace of Mind office and they as well denied the claim.

All of the deductions are legit, in fact the preparer had me take more deductions then I normally took. The preparer saw all of my documentation, receipts, logs and was more than content with my documentation.

Keep in mind this has been going on for almost three years (March 2007) and I don't know who I should go after....HR Block or try to deal with the IRS? I need someone who knows what to do in this situation. I've already paid in about $10,000 dollars, which is a LOT of money to me.

I went to H&R Block to have my 2008 taxes done. I told the preparer, Antonio J that I live with my girlfriend and her two children and financially support them. I asked Antonio J if I could claim them as dependents since they recieve no support from their father. He said I could and so I claimed them as dependents. I received $5783.00, my refund from the federal taxes. recieved $1563.51 from the state but I have not heard from them yet. I recieved a letter in June fron the IRS saying I would have to repay all my refund because the preparer checked the box that said I was their father. I never told him that I said dependents. I went to the disrict office. I talked to Thomas O he told me that I did not buy their insurance so therefore they would not do anything except refile with the correct box checked. I am looking for an attorney to help me sue H&R BLOCK and make them pay the interest and the money I owe. I did not make this mistake they did.

went to get a loan on the emerald advance they dont tell you up front that if you are laid off you can not receive a loan so they put it in the computer and i got denied so they say my wife can do it so she goes over their and they tell her she couldnt because she made under 10,000 dollars and not they messed us uo because i started back to work and now they say they cant put it back thru cause they ran it the fisrt time and i was denied because of lay off they should tell u this cause you may be going back to work the next day and not even no that if you did i would have waited to get called to a job before i applied what can i do now i needed the loan.

last year we were able to get the emerold card we went in today 12/08/09 at 10:00am and we sat there for an hour when we saw john he asked if we had are check stubs i said yes i come prepaired he was doing my husbands when we heard him say $9.oo and then he did mine and said we were only getting $456.00 back and i said that was wrong so he went back and fixed it or we thought he did and it showed $1600.00 and he hit submit and came back and said we were denied because were not getting enough back to put money on the emerold card i said that was wrong he said he would look in to it and call us well i have called him before and he don,t return peoples calls also i left the card there and he said hear is your card well if you can,t get any money on your taxes then why have the card i have gotten my taxes done with that agency before for 21 years but never again i will do them my self. also john had stated that when we have are taxes done that when all is said and done we will be getting a nice refund back at tax season then what is the problem we make 50000.00 dollars a year and pay 2000.oo in taxes and we can,t get the emerold card like we did last year something is wrong and it looked like they ran are credit and we did not give them permission to do that because on the bottom of the paper it said the credit burrue information equfax

I immediately went to the H+R Block office with the letter and my returns of the year. They reviewed the file and confirmed that there was an error. Line 16 had been left blank. Yet the Paperwork for the information was confirmed as being reviewed by the preparer. They said it was indeed their error. But, because I did not purchase "peace of Mind" for that year there is nothing she can do to assist. When I asked why should I purchase it for a simple return of no deductions, odd receipts etc. I should expect some form of good faith in preparing. She again stated she was so sorry for the error and advised that I bring the last 4 years in to be reviewed. I left everything with her with a understanding she would do her best to help fix the matter.

It is now 4 days later with no resolve. I have mailed in the money owed to the Irs complete with penalties and interest. Now I have received 2 phone calls from H+R saying there is further trouble with the State filing also. And they want me to come in and sign off on ammended forms. They said the amended forms are not being mailed out they are just for their records. Again, they keep saying even though it's their error I have no recourse because I didn't purchase their preparer insurance. They're also saying I can't get any of my paperwork back till I come in and agree to

sign off on the amended forms. The issue of the State error hasn't even been discussed. I paid over 200.00 for a 15 minute tax prepare, 150.00 in penalties and interest for just the 2007 year and am awaiting a bill for the years in penalties and interest for 2008 and now 2009. How can they imply that even though they made the error they take no responsibility to fix the matter ? They failed to type in the number and accidently left the space blank. What ever happen to implied warranty for services purchased ?

Someone walked in to the Brooklyn H&R Block office with a fraudalent licence and filed a tax return under my social security #. I was not able to file my own return. Now 2 years have passed, I received the federal return but not the state. H&R Block told me this happens all the time. They do make copies of the photo ID required to file the return. THe perpetrator took the RAL card and withdraw the money over a period of 3 weeks. The return showed an income of approx $30k with a mortgage of $370k. In my opinion this should have raised question as to how a person can afford a mortgage with that small of an income. VERY frustrating.

This office has been doing our taxes since 2001. What a mistake. We got audited this year, 2008, for 2006, and now the irs says we owe them well over 2300 dollars. All because the tax preparer screwed up our return on the child tax credit. I can not get any help from the office or the H&R Block headquarters. They just keep giving me the run around, and the tax preparer will not answer the phone or return our calls. As for there stand behind you guarentee, it is a joke. They do not do one thing about it.

NEVER EVER AGAIN will I or anyone that I speak with about this matter do business with this firm. It was a corporate shop in Camp Creek near Atlanta. They want me to by a POM guarantee/warranty to do the job that I paid over $400 for them to do in the first place. Ludicrous! As a result, unable to secure great deal on a patio that we were having installed because a stone dealer sold the discounted bricks that we were going to purchase.

I am 54 years old and have prepared my taxes every year since I began working at the age of 18. This year, due to the need to withdrawal retirement funds early due to financial hardship, I went to an H & R Block professional so that I would be sure to pay all the taxes and penalties correctly. He prepared my taxes, then asked me if my husband and I had received our stimulus check. I couldn't remember and told him "I'm not sure, I may have but I don't remember". He said "no problem, I will go to the IRS site and use your social security numbers to check and see if you received them.".

He entered our numbers and said we didn't receive them and so he subtracted the money from our return amount. We were notified by the IRS that we had in fact received the stimulus and that we owed the IRS the amount plus interest and penalties. Obviously, the preparer made a mistake when he entered our SS#'s. We purchased the Peace of Mind protection but were told after we tried to make them honor the agreement that it did not apply to any mistakes regarding the stimulus payouts. I feel that they should have honored the agreement and paid for the mistake they made.

we trusted the H&R Block staff to handle this for us, only to find that we NOW owe nearly $8000 in taxes for last year's return, as a result of the gross negligence of their employee who entered in mortgage property interest figure of $11,519 x 3 times and real estate taxes of $1,852 x 2 times for Adjustment total $24,890 ($23,038 + 1,852 - 60 OIH. We rec'd POM $5000 and $400 prep fee refund. We are entitled to receive the remaining $2,971 we will MAKE H&R Block pay -this is covered under E&O insurance

I received a notice that my 2007 Fed taxes were not reported right, mainly a 1099-R from my military retirement was not reported and I had till 9 Sept to get things straightened out. So I called HR Block to see if they could help, since they had figured and filed it. They asked if I had checked my files, here is where it gets bad; I had brought them into the office to make copies of the forms, since we were trying to refinance our home loan. Then I had to leave on a business trip and now they are missing.

I asked for them to check their copies that should be on file there, since I couldn't find mine. About 2 days later they called back to say that all 2007 copies had been moved to the warehouse for storage. I think by law and their admissions that they have to keep at least 3 years of files on site. I asked them to get them so I or she could review them to see if the 1099 was there. If so, then it is their fault and they should be liable for the extra expenses.

After some phone calls from me, stressing that they get this done, I received a voice message from a woman named Brandy, that HR Block was not liable for any charges or payment to the IRS because I didn't pay them $30.00 for the peace of mind clause. She said that they had redone my claim and I could pick it up at the Crawfordsville office. But they are only open for appointments at certain times and certain days in the week and no time and day was set. I am also guessing that I am not going to be allowed to see my 2007 files or be able to make copies for my records.

I am thinking about taking them to small claims court to sue for my money paid to the IRS. Do I have a leg to stand on here? Also, thinking about filing a complaint to the BBB.

On Aug 10, 2009 in the evening my wife recieved a phone call at our home and the person on the line said they had our tax information did not know how they got it and wanted to know if we wanted it shredded or sent back to us. We chose to have her send it to us and on the 12th of Aug, 2009 we recieved an envelope with our complete tax statement and a cover ledger with the statement Confidential Client Information-Do not Copy or Remove from Office.

I notified Law Enforcement and did a report and the case was investigated and the Detective felt that after an investigation it was a simple case where the paperwork was placed where it was picked up mistakenly,found later and sent back to me.

I called HR Block and talked to the Manager of the Business, he said he did not have any thing he could say and would not answer my questions and did say that a District Manager was comming in on the 17th of Aug, 2009 and she has my information. I at that time asked for her to contact me. She has not but the Detective has and explained his work and what he believe's to have happened.

The problem that I have is that HR Block has in no fashion contacted me and talked to me. I feel that they owe the Person that picked up my information an appology for their mis handeling my information and they need to explain themselves to me and the accept the fact that they have exposed my family and myself to any number of potential problems.

My husband & I went to get our taxes done. My husband & I have slight learning disabilities so sometimes we are a little slow. I got a w2 from a temp agency & since I never got a hard didn't know it was the wrong tax year. Anyway, got our taxes done & they had our last years taxes on file and didn't check anyway, the processed it when I got home because I know we made much less than what they said we made I found the error the wrong w2 from 2007 in tiny writing on my w2. Oops I called them right away and filed an amendment.

Ok that was done then they didnt even give me the correct addresses to sent them to and they ended up going to a lock box. Anyway, I was furious and called H&R block to have them solve this issue went to another office and had to have the amendments re-done by a manager this time & we were getting back more & got the correct addresses. then we get a nasty gram from the IRS State & federal that we owe money that we didn't have and started to add on penalties. I had to pay the state and did so but, I called the IRS and explained it to them and now they have my account on hold until August 7th. This is a nightmare I will never go to them again.

I went in January 29 2009 to have my taxes prepared. I always have my taxes prepare by them and always felt they charged to much money but they always take the money out of my refund which works for me (not knowing i can file them my self for free or them telling me i can do this).I got the ral loan and everything went fine untill months went pass and my state taxes never came which i had sent to me in a paper check.I call irs to see whats taking so long and they tell me that H&R Block never sent in the forms for my state loan I try calling them and no one answers the phone I go to the business everyday for 2 weeks and no one ever shows up there.

Now last year the lady that did my taxes forgot to do a part for my state taxes and she hads the common courtesy to tell me and show me what form i had to mail off to recieve them back.But Im starting to think that these people are not properly trained to do people taxes. Now I have to take a day off to go to the irs building to have my taxes done over I really feel like i should be compensated for this.This is a company that does not care about the people they are serving they just want the money.This will be the last time i goi there.

I filed my taxed this year. I was supposed to be filed jointly and get a better standard deduction but H R block software did not permit this and the Tax consultant just misguided me to file the taxes as single. I have lost upto 3500 usd which I was supposed to received since I was married.I have observed that the professionals in HnR block offices. They just want to finish their day and go home so they never bother to give you any good tips regarding tax. Now I think it would be better if I could have gone to a CPA who is young and smart. He could have guided me the right thing at the same fees what HnR block charges

While pondering this I heard the TV ad for a nationally well known tax preparation services company. They guaranteed they could do better than what an individual could because they were tax experts.

Their guarantee was explained to me that if I ended up owing taxes that they had not for-seen or calculated for they would happily cover them, meaning that they would pay the taxes owed.

I went to H&R Block and filed a claim under Peace of Mind with the office manager stating: This is so obviously our fault. Two weeks go by and I get a letter from their Home Office: You claim is denied!

Of course that is what was said. However, you would not believe the phone chase, endless e-mails and call backs during my work time that I endured trying to get this company to honor their advertised commitment to accurate tax preparation.

To which she said: "Don't forget, we have your personal information like you and your wife's SSN!"

I am planning to sue.

One blogger stated that this company is very bad about denying claims and feels that they are too big to be touched by an individual.

On 15 Apr 09 my wife and I filled our taxes. During the process of filling the agent was very helpfull resulting in us getting a refund instead of having to pay back money. After paying for H+R Block services our refund would have been $11.00, however as of today 26 Jun 09 we have not heard from either the IRS or H+R Block. In fact I have made several call to find what has happened to no avail. Either the offices are not manned or they refer me to another. It seems that once you paid, that were the great service stops and you no longer "have people" as they so much advertise. All I need is someone to tell me what are we missing so we can get our taxes resolved.

April of 2009, I recieved a letter from the I R S informing me that I owed $1100.00 on my 2007 tax return. I called my tax preparer Janice at the H&R Block office. and explained the letter. She told me to come right in to check out the complaint. Upon examiming the letter,it was determine that income for my medical disablity was not included in my tax returned. Janice looked into my file that she has on me. and found the recipet showing that she was given the information, and she simply overlook the information. thus ommitting it from my return. Janice immediatly isuse me a check for the penalaty and interest. and inform me to pay the $1100.00o dollars by the due date. My complaint is why should I pay for something that was not my fought, since the tax preparer had all the information in front of her. Jancice has been doing my taxes for years with no problems. If I have to pay the $1100.00 OK I feel that this error is not my fault Thank You

i was advised by Ms Hernandez by filing an injured-spouse form. the only amount i was informed that could be taken out due to back child support was $600. I recieved half of my taxes and found out that the other half went to wife's ex due to the back child support. I WAS NOT informed that Texas was a community state. My refund was $4,609.00. I received 2,300.00.

I feel that I was mislead and taken advantage of. I was to believe one thing in regards to the safety of my return. Now if this tax person is employeed to help with filing peoples tax return and yet said did not know that Texas is a community property state then I feel I should have the 2,300.00 returned to me and this person or should I say H@R Block make restitution to me due to not my mistake but the companies.

My wife and I have no home. Were have no job. We lost our personal belongings due to no home. We are in debt with what family and friends that we do have. were starving and were tired. No way to pay our bills now we have serious problems cause of this Meaning my wife and I are looking a Jail Time due to our bills being unpaid.

in 2003 (as well as twelve years prior ) i filed my taxes w/h.r.block..i recieved a nominal return of less than $200.00 {as expected } i paid for prep. of same...they{as stated on my return forms ) were supposed to "e.file " same...but apparently never did ! fast foward four years later..i am disabled and on a s.s.i. supplement of $1096.00 .w/no other source of income..i am now being levied by the i.r.s. in the amount of $164.00 per check after they decided to file years later assesing my penalties...

i have written/called/and tried to contact h.r.block...all to no avail..ive done nothing wrong other to have misplaced my trust...and "now " no one wants to deal with me or contact me re same.. please..please help me..im at wits/financial end!!

I separated from my Husband and moved to Florida from California in May 2005. My Husband went to H & R Block in 2005, 2006 and 2007 and prepared his taxes and filed as married and filing jointly and used myself and our son as his dependents. I have never received any money or help from him for our son. He then signed my name at the bottom of the returns and pocketed the refunds and stimulus that he received.

I phoned H & R Block and asked them how they could let him do that and not even require the spouse to be present to sign the returns. They just told me that it was my problem and not theirs. Since then I filed my own taxes, but now the IRS are making out like it's my fault and that I am part of the fraud. I want to sue H & R Block and my ex-husband. I finally divorced him in June 2008. Please let me know of a Lawyer that can help me. I still have not received a refund from IRS for my taxes filed, since he was paid out already.

This back and forth situation went on for almost two months. They call themselves office coordinator and district manager its impossible. The consequences that I was counting with the money they promised me and I even thought they charged me alot of money to fill out my income tax when I don't even own a house.

On Feb 3rd, 2009, I went with my boyfriend to file his taxes. He provides over 1/2 my support, so was going to file single, with me as dependant. Patricia informed him he could not file that way, as he would get audited and not recieve his check, due to my age. She insisted the only way he could file with me as dependant is as married filing jointly. We live in a common law state, so guess what! WE'RE NOW MARRIED, thanks to her! We told her several times we're NOT married, we live in seperate homes, but she filed it as married, said it was the only way it could be done. Now I have to dish out a few hundred dollars to pay for a divorce!

Left wodering what had happened, I called the (1-800) number and was told there was no return and that I owed H&R Block 565.00$? They knew from preivious returns. Why would they charge me for something they knew I could not pay back. Now I am being called at my home for some kind of payment they need from me. I know this is not right. If they knew why did they give me an expertise explaination, I believed them, and why shouldn'd I aren't they the experts?

On 3/21/09 Ronald Jones of H&R Block was supposed to file my 2008 federal, and state (AZ & CA)taxes. After not receiving any refund or confirmation I made numerous telephone phone calls. On 5/6/09 I was told by Yvonne in the district office my AZ taxes were not mailed or filed. I paid $214 in fees and they did not follow through on the services they promised.

I went to H & R Block (Palm Springs) on 03/09/2009 to prepare my income tax. This was my first time with them, I always file my taxes, but this time it was a little different since I was now filing married (separate). They promised to be accurate and if not they will double my income tax. I was charged $70, and a lady told me to wait 8 to 15 days. Still today I haven't got my check, so I phoned them on 04/06/2009 I was told my check had been mailed on 03/27/2009 I just had to wait.

On 04/24/2009 I went to the IRS website to check why my tax was taking so long, only to find that the lady from H&R block had put a wrong address while she was filing my income tax and the check had been sent back, I was surprised and angry, that was so irresponsible because she had my ID card in her hands with a address on when she was filling up the forms. I phoned HR block again and asked to speak to the same lady, they told me she was off for the season, and she will only be back in next year. I explain the situation to the guy that was on the phone, all he said was that he was sorry and he could do much.

So I phoned the corporate office and they gave me an 1800 number that only have an answering machine. So my problem is that these people have no customer service and not reliable. How can a normal person type a wrong address with a address in front of her and still charge me $70 on top of that make me wait 3months for my tax.

On 04/09 I went to file my taxes in h&r block, I been going there for years never had a problem, In 2008 i lost my home due to hardship, I received a 1099 a, i went to the hr & block in anaheim ca and i specifically ask the lady if she knew how to handle this type of form, cause i was concern with not being done properly she said yes, we are in the process she is inputing all the information and when it gets to this last for 1099a said wait for me she ask 3 other people, and they all said no you dont have to include since you leaved at the property for over 2 years, she assure me I didnt that didnt seem right to me so i contacted the irs, and they said you have to include it & you need to do an amendment, I than contact the anaheim and told them what irs said they still said you dont have to include it, on the same business card, fullerton office information was there i spoke with a tax advisor who said they were experts in filing 1099a and that they will help me, i went that friday and was told i should make an appoitment with diane for saturday at 11am, i did saturday came diane was upset said tht it was very wrong for anaheim to even file my taxes with out including this form she told me i will have to pay her $150, and i did, she also said i could contact hr block district which i did and file a complaint, I than received a call from karisa ext 1077 and explain my situation she at first agreed to send refund as long as she confirm that was an error with tax preparation, Than i received a message on 04/23 advising me that no refund will be provided since diane said if i waited 4 days she will not charge & plus a discount was given to me of over $300 it makes no sense why they will make a decision like that they are missing the whole point, I already had paid $400 to yolanda aguilera at anaheim branch and she didnt do a good & in top i was charge $150 w/ diane, no one advised me if i waited 4 days it would be free thats rediculous plus the date that diane told me to send the ammendment was 04/25 makes no sense. i than got a hold of britney who said karisa was busy with a proect she did not want to listen to my side or dispute, i ask for a supervisor & I got melanie. I am very frustruated I feel I been taking advantage & no one seems to care Please Help me with this matter thanks

A friend of mind had worked for block but quit because of the pressure by management to increase the size of customer bills as much as possible... She told me that the higher the bill, the more the tax preparer would earn!!! She also felt bad about the way Block increased the size of the bills on poor people getting Earned Income Credit.... She said, Poor working class people are the very ones who lacked the skills to do their own taxes are the ones Block rips off with high charges... She told me even simple returns with one W2 often cost 100-150 dollars!!! She told me she couldn't go to church on Sunday and still work for Block!!!

when i filed my taxes as i have done with for yaers i payed for the 2 day as i do every year they mess up the paper work by doing a very poor job the work file a wrong birth date so of course the could fix so i wait 13 day and still was charged 300 something dollars then i kept other people get the same thing from i just don't a person work all year and h&r block can just take what they want cause they gave you their little card my money was stole my emerald card they did not deserve they much money to mess up my taxes

they stress of being lied to every day from h&r block about when it was going to come and my money was really short

Ms. B prepared my 2008 tax forms stating that I owed the IRA $39,000+ and the state of VA $6,400. The preparation fee was to be $400+. Knowing this was impossible, I had the taxes redone by another H & R Block office where my previous returns had been prepared. There I was told there were glaring errors on the first return which should easily have been noticed. Amounts entered did not even correspond with figures on my statements and that I not only did not owe any payment but had a refund due to me with a preparation fee of $300+. Ms. B had gone on vacation while all this was in progress.

The second return was filed electronically. Had the error been a far lesser amount, I undoubtedly would have accepted it, but such a huge error could not go unnoticed and such gross negligence should not go unnoticed.

H & R block messed up my electronic federal tax filing with request for direct deposit of refund. The accountant not only entered the bank account number incorrectly, but also, blamed me for not checking the information myself. She charged over $200 for filing my relatively simple tax return and does not want to help or have any remorse for my suffering. I tried calling IRS and my bank but no one is able to help. Now all I can do is wait for paper check to arrive in 8 to 12 weeks. The money I needed so badly now would not be avalilabe for another two to three months-Who know? Way to go H&R block!

My important check would bounce and my credit history would be affected, because the money did not reach in my account.

I got my taxes done. I paid for H&R Block to do the taxes. I asked if the lady could send what I owe electronically. She said yes, and if she had a problem with sending it she would call. I never got a call, but happened to check and no money ever was sent. I talked to a Supervisor S. Walker and she said that all the H&R blocks DO NOT take money for IRS payment. This was witnessed by my husband and myself.

Could be taken up on federal charges for Tax payment problems

I have been a customer of H&R Block for at least 10 yrs. I have never had a problem. I went to H&R block this year as usual. I called the H&R block office previous to my visit. I explained in detail my situation. I had gotten a divorce recently and I had parental rights, custody, etc. of our child. My ex husband had filed his taxes at H&R also and had filed claiming our daughter as his dependant, when in fact she was not. I told the H&R block office that I had the court orders stating I had to the right to claim her and stating in these documents was the fact that my ex husband has to amend his return without our daughter on his.

I explained to the H&R block office that I was wanting to file electronically for the usual reasons; the fees for the tax prep are withheld, the money is 8-15 day return, it is direct deposit, the tax guarantee. The H&R associate said all this would be no problem they would take care of everything and as long I as brought the court documents it would be fine. It wasn't fine. The next day I received a call from the H&R block office to come and pick up my returns, due to the electronic system had rejected my filing. Why? Oh because my ex husband had already used our daughter's social security number. Yes, I know I told them this even before the visit.

I had to pay them $250 just to pick up my tax papers and mail them out myself. I feel extremely taken advantage of! I told them ahead of time what the situation was and they lied. I am a single mother! I don't have a money tree in my front yard! I am never going to H&R block again. I could have prepared my own taxes at home for free!

Accountant didn't know tax law and there cost me upwards of $26k with the IRS.

$26,000 that I now have to fight to get back from the government.

In 2003, 2004. 2005 I had gone to H & R Block to have my taxes done and i had no issues until mid 2005 when i was sent a letter form the Franchise Tax Board telling me that i was being audited. I then went to H&R because i had initally purchased there Peace of Mind Insurance which is sopose to pay of any fees in an audit. However during this time I was tryin to apply for a loan and on my credit report. i had a couple of delinquent accounts.

I then investagated this accounts finding out that A Consultant from H & R Block used my personal information to open up credit cards in my name and received an Emerald Advance card in name which H & R Block promotes. I contact a regional manager for H & R Block and they appolized many times and said they would resolve the issues and never returned any of my phone call and never took care of anything.

I had to pay for the audit which was over $2,500. H&R did not honor there Peace of Mind and my credit score was ruined.

I did my taxes this year, with the assistance of H&R Block. The service was fine, there attitude was great. Days after my filing was complete, my money was not loaded on my card. Everyday that I called, I was told the same thing it should be in after 5:00 the following day. Then weeks whent by, the story was now that I would have to wait untill Friday, after Friday , after Friday after 5:00. I was even worried about getting charged for the 2day refund, of about three-hundred dollars for that particular service, not included charges for the tax representative himself. So again I called brought that to there attention, I was told my refund was actually going to be higher because of the fact that the amount promised to be deposited within two days was not. still I was charged for all these services.

Me and my family were very much in need of this money. I was more worried for my negative amounts we owed to creditors, and this made us more in debt with more people. and then promised to pay because of the two day refund, which turned out to be more than 45 days. Direct Deposit was used for this also, again i was charged more for this service to. It was trully awful to here the money was going to be there everyday, with me passing this on to my creditors I felt very ashamed, like if i was lying.

i was being relocated to liverpool ny as of march first 2009. so feb 23 2009 i got my taxes done at hr block on delaware ave in kenmore NY. they messed up my taxes and did not notify me of any errors. they only told me they messed up because i contacted them. they told my money was deposited and i needed the money because moving expenses and to pay some bills and i bounced checks because of them.

so i contacted my bank and they told that nothing was ever put in my account. and they kept telling they did.. after a week of that nonsense they finally admitted to me they screwed up. its been over one month and i still have not gottin anything from them.!! they keep running around me and i am ready to go to the media to tell them never to use hr block.. i feel i will get the attention since its tax season and since our economy is bad and i am prepared to do it takes to get my money and have HR BLOCK refund the money it cost me to do my TAXES and OVER DRAFT FEES they cost me!!

The Lemay Ferry branch made an error on my 2003 and 2004 taxes. She did not file 2003 where I had a real estate transaction. Instead she filed in for 2004. The state was advised of the real estate transaction of 2003, and wanted 3800.00 for taxes and interest. It took a while but we figured out what happened. I filed 2003 and did an amended 2004 and sent money for 2003 taxes. Unfortunately both Fed and State have statute of 3 yrs so I will not get refunded the 2004 tax i should be reimbursed.

HR Block admits the mistake and said only interests and penalties are covered, not the double payment of taxes because I DID NOT ACCEPT THE PEACE OF MIND GUARANTEE WHICH COVERS EVERYTHING. That has to be signed and PAID FOR to get anything back other than penalties and interest. The form in the tax return is not signed by me, and has no handwriting. Under signature is typed 'Signature on file'. H & R Block cannot produce the signature.

1100.00 in taxes paid twice.

my husband and i have been useing H&R block for about 10 years now and no problem. We got a letter from the Irs stateing that our 2007 return was not filed properly. The lady that did our taxes that year filed our income to the Irs $ 10,000.00 less then my husbands w2.

Now because of her error we owe the Irs $1,585.00. We have contacted them and because we didnt take out There peace of mind garrentee, all they can do id refund what we paid them to do our taxes and intrest up till april this year. In total they will give us a check for $385.00. I would liketo know how her messing our taxes up this badly is our fault. I understand we didnt take the $30.00 garrentee, but who would have thought that a $ 10,000.00 difference would have accured.

I feel they should be responsible for this not us, and i would like to know if we can do anything about this. we now owe $1,585.00 that is not our fault. We dont have that kind of money laying around. I already have acute anxiety disorder and this is not helping.

I have worked with HR Block for a few years now, but this year's experience was not only unprofessional on their end, but also very frustrating for me. I had an appointment with someone at their premium location on Wilshire and when I got there, the person I made the appointment with was, of course, at another location. A senior tax consultant named Carmen took my case then (very straight forward tax return) and we were done within minutes. All good I thought.

Well, weeks later when I still hadn't received my money, I started to get worried. Long story short: The SENIOR tax professional Carmen entered a wrong ABA number and my money was in limbo. Of course it took me days to even figure out why my money wasn't in my bank account because according to the IRS the money was successfully deposited (just not into my account).

When I finally found out what the problem was (with no help of Carmen) and I informed HR Block the only response I got was there is nothing we can do, the IRS needs to fix it. Nobody at HR Block had a clue how to fix this. I had to take a trip to my bank account, take a day off from work for this, and ask a bank rep to help me, who luckily, was kind enough to do so.

After finally being able to get a hold of the branch manager, Christina, the bank employee and I told her what to do. After days, when it was finally resolved, no follow-up call from Christina. I inquired about their satisfaction refund policy but of course, that went unanswered as well. I even told them that I was going to take legal actions, but they don't seem to care! Needless to say I am not going back to HR Block.

I had to take a day off from work. Needless to say the numerous calls to the IRS, my bank and HR block. I needed that money, just like everyone else, to pay for rent and other bills. My refund money was a full month late.

I file my tax return on 03/08/2009/. My refund was 1,541. All that was direct deposit was 1,141. In my checking?

There is an error on 2008 Federal Income Tax Return. The amount enterd was computed incorrectly. Taxpayer Identificantion Number. Thank you.

The week of the 16th of March, I called H & R Block, and told them that they used the wrong percentage on my State form. They used 35% instead of 40%, I told them that I should have gotten back 40% on my State form for the EITC. They told me I did. They pulled up my file and told me that I got back $356, I told them that I did not receive $356, I received $312. So first of all they amended my form behind my back, and without my signature. When I went to see Jim, I had to show him the form they filled out showing $312, he refused to give me a copy of my State form, he would not give a reason. They also have a honor system, of refunding the preparation fee, if they make a mistake. Which they do not honor.

I called another H & R Block in some other state, and she went into my file and she told me that my file was amended on Feb. 5 to $356, that was the date I filed my taxes with them. I called up the state and they refunded me the $44 difference. But I don't think that any one has the right to go behind your back and amend your Taxes and not tell you about it. They also did not honor the pledge they made if they make a mistake. The supervisors and the Headquarters have done nothing about what happened. The state changed the percentage to 40% for the EITC on January 29, 2009, I found that out from the Washington Post. They showed me a letter stating that the 40% EITC was changed on Feb. 6. I just recently call H & R Block back, and I asked again for a copy of my State form, and they told me I would have to pay $30 for one piece of paper. I have received no help from H & R Block employees. If you can help me I would appreciate it.

We file at Hr every year. This year we had a gut feeling that the guy was not legit. Sure enough they messed up our taxes and had them direct deposited in a different account. We had hoped to take a family trip for spring break. Now no one can find the money and if we are lucky we might see our refund in June. They charge so much and then make mistakes. The guarantee they offer does not cover this. The manager was rude at first and did not want to admit fault. Her name is Robin S and the tax prep guy is John G. Maybe if he wasn't so busy joking and talking he would have focused on our taxes.

Our family trip is now cancelled and a debt we had hoped to pay off will need to wait and we will continue to pay apr on it as a result.

as with many other complaints with h&RBlock and their Emerald Card. This was done (to me) on Jan. 2,2009, being new to H & R Block they used me as a learning tool, neither the manager or the agent did not know how to process this. we were not informed of all the fees associated with this card, only an annual fee ($45.)deducted from the amount on the card.

on feb. 6, 2009 we went in to have our taxes done and was told we owed $526. on the Emerald card. i informed them i had recieved a statement showing a balance of $509.80 including a finance charge and annual fee due on feb. 15, 2009, end date Jan. 21, 2009. the differance of $16.20. they told me to call the card there no one could answer me. again i call on feb.12,2009 spoke with a gentlemen named Ryan, he put in a dispute and told me on feb. 15, 2009 the money ($16.20) would be on the card and to call and cancel (card). now on that date and on the 16th, 17, 18, still no money. another call on feb.21, 2009 was told there was no record of that conversation to now call (1-800-h&rblock) there i was redirected to call (1-888-) Finally on Feb. 25, 2009 spoke with someone who understood the problem and created a case for me

i called at 1-866- on march 13, 2009 spoke to C. Whaite who was very rude. i tried to ask her why i recieved another statement and another finance fee ($15.76) and had an on going dispute and had cancelled the card in feb. all in all i was charged a filing fee $138. $29.95 for e-file (that's another problem). all unnessary card fee's and a run around. like many complaints what will you be doing to stop them in the future. as far as going to H&RBlock never again told my family & friends not to either.

I have used h7r block to file my taxes every year. This year I did the refund anticapation loan with the emerald card and it was a night mare. I was told when i file my taxes the balance to pay this off would come out of my taxes. Before this they were charging late charges to my card and I still had money on it and tried to pay my acct with that but thery would not accept it. To make a long story short when i filed my taxes the balance of the card was paid out of that.

Well the next month I got a statement to pay $2.17..i CALLED THE TAX ADVISORS OFFICE AND APPARENTLY THEY DID THIS TO MORE PEOPLE AS WELL. We were told we would have to pay it and then the balance would be in full. I can not believe that these banks are getting away with this. I know that they had to make a killing because at leat in this town alot of peopole used that card. I hope these banks will pay for the damage they inflict on paople.

On Jan. 30th we filed our 1040. we claimed all 4 persons living in our household for the past year. We support them. It was sent electricroncaly. It came back saying someone had already claimed one ofour dependants. We went back to the office on Feb. 2nd and tried to file again. It kicked it right back saying the tax agent had put my social in wrong. She filed again and it spit it back saying our other dependant had also been claimed. We filed again for th 3rd time sending proof that we supported these 2 peop;e. We had to mail it this time as it was the 3rd time.

They recieved our papers at IRS on the 4th of Feb. by overnight and on the 30th March we have recieved a letter from the IRS informing us that our taxes were not properly signed and we signed them in the office before the tax advisor sealed. The letter says we will now have to mail them back and wait 6-8 more weeks. This Master Tax Advisor is K. Bohland. When I call te office she will not return my calls.

We are now going to have our power and phone/Internet turned off and we will lose our home. I feel that 2 mistakes by her are too much. Thank you

In 2008 I filed my 2007 taxes with H&R Block. I thought something on my return didn't look right and brought it to the attention of the preparer. She assured me that she had taken care of everything. Thinking everything was ok, I paid my $251.00 fees and went on my way. This year I received a notice from the IRS stating that I owe them almost $1,300 dollars. Upon receiving this notice, I contacted the office where I had them done and setup and appoint to have the issue reviewed. I had not looked at or touched the folder containing all the information since the day I left the office the year before.

When the wife and I got into the office the lady reviewed the letter from the IRS and said that I must have forgot to bring something in. I told her that everything I had brought the first time around was altogether in that envelope and it has been in the file cabinet since the day I left her office. She then began taking it apart to find all the information. She got the page where she had stapled the W-2s etc and begans accussing of us stapling it together improperly and trying to sneak in the document that she overlooked when doing my taxes. My wife became very agitated at the accusations and told the woman that there is no way we could have added the information to the stack of papers.

The woman accused us again of having tampered with the packet. My wife pointed out that there is a single staple through all the information and only a single staple mark from when I originally had the taxes done the year before. Not only that but the pages had been squared up when stapled so there would be no way to add a page to them. We don't even own a stapler large enough to punch through that many pages. I asked the lady what we needed to do because H&R Block advertises that they will pay any penalties due to a mistake they make. The lady began accusing us of tampering with it again but told us that we could file a 'Client Contact form' and that they would do a revised tax form to resubmit to the IRS. She then called another lady from the office in who explained the process to her right in front of us. As she began filling out a form on the computer, I noticed she entered in the wrong date and was using the wrong tax document to get the information from. I asked her about it she took an offensive tone with me for pointing it out.

At which point the wife and I had seen enough of how incompetent and disrespectful this woman was and asked to have the other lady in the office to come in and take care of us. She called the other woman in and made a few snide comments to her about 'taking care of us and to hurry us out of there.' She paced around the office for a short time and then told the woman taking care of us that she was going to go on break muttering something under her breath as she walked out of the office. The other woman who took care of us was very good and kept trying to keep the focus off of what just happened. She informed us that H&R Block does not pay the owed amount up front, but that we must pay it now and that H&R Block will refund us the money in 2 to 3 months. She gave us all the amendment paperwork to send in to the various taxation departments and told us that she would retype the 'Client Claim form' and mail us a copy of it. In the meantime, the wife and I are forced to come up with money to pay off taxes or suffer even more interest and penalties that we can't afford.

I paid the intial $251.00 to H&R Block for service they did not complete properly. I owe the IRS an additional $1288 (1220 + interest) from 2007. I owe the state an additional $221 from 2007. I owe the school district an additional $92 from 2007.

I filed my taxes at H&R Block this year knowing I had problems last year with the service so I went to a different location. Well I got the money on the Emerald Card. Everything went through fine and I noticed a direct deposit slip I can use for employment. So I figured I would use it only because it is conveniant. The first deposit went through fine. The second I have no idea. I rearly ever use it because I let my paychecks build up on there from a part time job then at the end of the month take it off to pay rent. I had no money so I looked to see what i could spend and notice it wasnt right. 6 days after the deposit date the check never went on.

I called H&R Block Emerald Card customer service talked to an automated lady telling her my situation then another lady came on started talking about the IRS and some other money. I let her know this was a payroll check I was asking about. She replied oh hold on one moment and hung up. I called back and got the same lady told her I didnt appreciate being hung up on, she only said what is your birth date. So i gave it to her continued to let her know I contact my job they said there was nothing they could do about the check because it was already deposited to call the card back. She asked for the routing number and the account number which i didnt have because I gave it to my job so I asked to not be charge and she sent me to and automated lady telling me my ballance and hung up again.

I am being charged $2 for every customer service call. Call the job then call her back SAME LADY who then tells me she can not help me further so i ask to speak to a manager or supervisor and she tells me there is not one. THERE ISNT, she must run the company I guess. But she hung up on me again. So i call another number back and dont put in my card number and talk to a male who asks for my information and tells me he dosent see my deposit, Im like I KNOW THAT IS WHY I AM CALLING. So he said speak to the H&R Block Bank and gave me a fake 1866. this number has no relation to H&R Block.

Finally I searched the internet on complaints with this company found a phone number. This lady as really helpful I told her my situation and she said she had good and bad news. She found my money but it was on another card. I never ordered another card SO i have no idea where it is. She said she was going to cancel that card and issue another but I wouldn't get it for a week. Ive read other stories with the same issue so i will see if I get it by friday next week if not I will be taking further actions.

This issue hasn't caused any type of economic stress yet. I am very stressed though because of this issue. I am a very young mother of 3 children. I go to school full time and work 2 part time jobs. If i don't receive this money It will cause me to be late on my rent trying to catch up. And i feel as if i worked to hard weeks for nothing. Companies should not get away with things like this.

Call for a report on stock log and was told that for his record only. Made several calls. Case closed without satisfation. Spoke with two managers. All documented, but no phone calls returned. Will be reporting to Better Business Bureau due to poor handling of this situation. I paid for his service and now he has forced us to use other service after many years with H & R Block.

We have no log for last years stock update, a service we paid for and cannot get a copy. I feel we were being forced to stay with H & R Block and would have if this info was copied to our return.

My husband had taken our taxes into H & R Block, as we do every year, to have them filed. The lady that they made his appointment with has apparently figured somethings wrong or did not communicate well with my husband. He did not file them that day. He came home and told me what she had said so I decided we should have the accountant where I work take a second look before we file. I called our local branch this morning to make arrangements to have him pick our tax papers up and was told that we would not be able to do so since he didn't give them the authority to file them yet.

She then proceeded to inform me that if I wanted to get them I would have to go through the manager, who was, of course, not available for me to speak to. Is that even legal? Can they keep our W-2's? I will never step foot in there again! I've been going there for the last 10 years and have never been treated like that! Never again! They have lost a dedicated client and I WILL be telling family and friends about this occurance! HEED MY WARNING! Save yourself your sanity and peace of mind!

We are now LATE filing because they will not return the paperwork. We are expecting a refund that would have gone to car payments, rent and other needed things. My husband is currently laid off and we are in dire need of our refund. With 3 kids, times are tough and the last thing I needed was to be bullied around by some scam artist tax company!

Their online tax preparation is a joke. Not only did it say that I didn't qualify for the EIC, it also said that I OWED the government over $2,000!!! I did the dang form 3 times to see if I'd input something incorrectly...I hadn't. I then went and did my taxes with TurboTax, and not only did I qualify for the EIC, I also got back over $2,300 federal. Sheesh. I'll never use H&R Block, and am glad I didn't end up having to pay them anything for the near heart attack that they gave me.

When filing my taxes they made a computer error which causes my refund to be helded up at IRS.I went there to ask for help and they wouldn't even make a call for me,i had to do all the work myseft to find out what the problem was and then had to wait 5 weeks to get my refund.I paid 304.00 to get it back in 8 to 15 days i tryed to get some of my money back from H&R but they refused.I feel cheated and unhappy with their treatment.It not right to pay for service that you do not get.They even lied to me about the mistake they made.

My wife and I are Truck Drivers and file our taxes jointly. We filed early this year and were assured of a nice return. We paid for direct deposit and for 8-15 day return. So here it is a month and a half after that and no return. Received a notice from IRS that the tax preparer had made errors on our return and the amount to be refunded would be much less. Called H & R Block and they seemed so surprized by the entire incident.

But in the end, our fees charged by them were NOT adjusted nor have we received a refund for the early return. We live and we learn by mistakes. Just by chance, my wife had been a Broadcast Engineer for a local NBC news tv station. With so many errors and customer service complaints against the HEARTLESS H & R Block Tax firm, alittle bad publicity is headed their way. Needless to say, they will be suffering a small loss on next years taxes as well. Everything works out when you are motivated.

Definitely changes some plans for the refund but in the end, the knowlege we gained regarding tax preparers credientials and consumer credibility really made me excited about next years tax time. Truth be known, if you depend on your return to be accurate and error free, go to a CPA and AVOID at all cost, H & R Block.

I had H&R block file my taxes this year. The man was unfamiliar with how to file my taxes because I traveled with my job and had mileage/housing receipts. After getting his supervisor over, I thought we had it completed. He printed the forms and I signed them. He then folded them and placed them in the IRS envelope and I mailed them that day.

Five weeks later, I get my tax information back from the IRS with a letter advising that all the necessary forms for the mileage/lodging were not included. I went back through my information and did not have a copy of them in my paperwork either. I was upset and went to the H&R Block Office. I showed the woman there the IRS letter. She asked what I wanted her to do. I told her to fix it.

Although I was upset, I did not raise my voice. She then said, You don't need to come in with an attitude. I told her that for the $261.00 I paid them to do my taxes that I expected the work to be professional and correct. A supervisor came up and told her to print me the forms. I was looking at the window when I heard, Here are your forms. As I turned she tossed them on the counter and walked off with a very poor attitude.

With all the problems with the economy, I needed that refund money NOW to get me through this difficult time.

Last year my taxes were filed incorrectly through H&R Block. I was married and they were filed as me being head of household. Because of this error, I believed that I could file the same this year, for 2008. I went through them for the sole reason that I could get my taxes advanced on the emerald card and not have to wait. I don't make much money and support two children and a disabled husband. We were in the process of getting a home loan and we needed the advance as quickly as we could in order to secure our home and since it worked fine the previous year I was under the impression that it would be the same.

I also got the tax advance (here comes the real let down) and was told that it would be paid by my tax returns. It is not March, about six weeks after I filed, and I have not heard anything about my taxes. WHY? You ask? Because I was forced to file jointly (even though my husband did not want to file at all, so yes I consider this to be forced). I had to file an injured spouse. Unfortunately for HRBlock, if they actually filed that WITH my taxes I would have to pay their fees out of pocket. No can do. Though had I known this is how it would go, I would have borrowed the money instead. So instead of explain the situation for me they opt for the easiest thing for THEM- make ME send the injured spouse form through the mail so that they could file my taxes right then and there instead of actually have to DO something about the situation that they SHOULD have known about but they had messed up my taxes the previous year... heaven forbid they actually correct the problem.

So they couldn't even fgiure out WHERE I had to send the form! That was really reassuring. They also only had to do this one other time, so they said, so they weren't real sure. WOW I felt good. Here I drove 60 miles to pay about $300 for some incompetant fool to mess up my taxes for the second year in a row. I didn't know they had messed up my taxes the previous year until I went in this year. SO now I am getting letters in the mail that I have to pay my cash advance by the fifteenth of March... only days away! These so called tax professionals should know that I have filed an injured spouse form (therefore prolonging my refund) and then know that since they have it set so they get paid before I do- they will eventually get their money. I was told that if I didn't file joint I wouldn't get my EIC, which is funny... because then I asked if they had caused me to get a lower refund last year due to their mistake... oh no they claim i got all I could have.

THEN TELL ME - why would it be different this year? It makes no sense. These people have NO idea what they are doing! NONE! So I paid these idiots two years in a row to mess up my taxes. now we didn't get the house, got less tax returns last year, haven't heard anything about our returns this year, drove down there twice to have them file incorrectly. I mean, the damages are intense for us. I am irate.

Driving to Grand Rapids, one year it was about 85 miles one way. The 2nd year it was about 60 miles one way. The money I PAID to have my taxes prepared twice. Had I known I was not going to be able to get my taxes back immediately I would NOT have gone to them. The money I owe for the advance. That is about 800... because I would NEVER have gotten this had I known this was going to be the situation. It WAS something that could have been foreseen. They know good and well the injured spouse form can cause taxes to come late. I NEVER would have gotten the advance- or they never should have given it to me. The money I lost because they filed me incorrectly and supposedly I didn't get the earned income tax credit I should have. Not getting the home we wanted. all of the expenses along with looking for the home, etc. We would not have been doing this had we known we were not going to get my taxes immediately. All goes back to their mistake the previous year that made me believe that I would get them immediately.

THey have nerve charging over $200 to file. They do not back u up if there's a problem..and they want toc harge you for this service. If they stand behind their word, they shouldn't charge you extra for protection. We waited on line for over 2 hrs. First person to handle our taxes didn't know how to do the paperwork for an out of state return. Today I receive a letter from IRS stating we owe over $1000 from 2007..after checking all my paperwork, this person who did my taxes omitted part of my husband's pension. And she stapled the work she did right on the cover. I will never GO BACK..ever!! Incompetent people...

Consequence is, how am I going to pay this $1000 when it was theie error, especially in this economy?????

Just about a month ago my wife and I had our taxes done by H & R Block. We went to H & R Block because they were cheaper than other places and the place we went to last year messed up our taxes. We dropped off all of our information and went in later that evening to go over all the information and sign the paperwork. After all of this, we found out that we were getting quite a return because of the $7,500 first-time home buyer credit.

A week went by and we finally got our return deposited into our account. Not too long after that our realtor, who happens to be a friend of ours, informed us that we were not elgibile for the $7,500 tax credit because we used another first-time homebuyer program through the state. Immediately I called the local H & R Block to discuss this error with them. I also asked that they refund my preparation fees since they made such a costly mistake. The local office was quite rude with me and said they would not refund my money so I contacted a corporate office.

I was then transferred to a Kansas City office and was told a District Manager would review the case. A District Manager never reviewed the case, so it was escalated to a Regional Manager. After a few more phone calls I made to them, they finally told me the IRS told them it was a legitimate credit. I asked for a signed copy of that statement faxed to me. They said they probably couldn't do this, so I pressed further and found out it was not a legitimate credit for us to take. I have now left 4 messages with the Kansas City Office and have not received one reply.

Every time I call the receptionist tells me they are all busy and they will call me back. After a month of fighting this and trying to get my taxes corrected and my fees refunded, I am beyond frustrated. I would like to see them pay for the $5,000 they guarantee to repay if they make a mistake (since I got the extended guarantee for $30 extra). I am at the end of my rope. One thing is for sure. I will never use H & R Block again, I will pay the extra money to have them done by a CPA. H & R Block is the worst tax preparation company I have ever worked with. Not only that, but they will not stand behind their guarantees either.

This has cost me numerous hours on my cell phone...jacking up my bill. My wife and I, although we didn't spend the $7,500 yet, were planning on paying off some bills and putting the rest into CD's to collect interest.

I went into the office and i Filed my 2008 Taxes. My funds where due into my account on the 23rd. Due to I.R.S fixing my return the funds where to be deposited on the 27th of Feb. I call H&R Block this morning and they state that I will be receiving a check in 3 weeks. The guy that prepared my taxes used my wrong information. Which made my taxes take longer to come in. FOr that I could have done the taxes myself and still have receieved my funds faster than with this company.

My car payment was late i had to pay late fee's. My cell phone got disconnected. It has set back all my bills since i counted on the funds being in my account by a certain day.

My husband and I have been going to H&R block for 6 years now. We have known them to be a little sloppy but we realize how sloppy until 2008. We got our taxes prepared in 2008 by a woman that had the most experience in the office - over 20 years. After it was all said and done, we ended up owing the IRS over $6k. I questioned it at our visit but she couldn't explain in detail.

I called the IRS with those same questions and it turned out the Block made a HUGE mistake on our return. I spent over 10 hours in a different Block office to get our taxes amended. And because of the amended return, we qualified for the 2008 stimulus rebates checks but didn't receive it because it was based on original returns only. Now we were out of $2100 and also $627 which we paid to get our taxes filed. The IRS assessed us penalties and interest of which Block hasn't paid yet. So I contacted the local District Manager for a full refund but in turn, I was only given $103 for the form(s) that were incorrect and was issued a H&R Block District Managers discount certificate to be used on my 2009 return.

Well Block just completed our return and the coupon code didn't work which meant that I had to pay for it out of pocket - $189. I've opened a case with customer service only to have it closed out without any reasons on why it was closed and the case wasn't even resolved. I opened a 2nd case and specifically requested a full refund for a 2nd time. I just want my full refund for 2008 and 2009 plus the penalties and interest I was assessed but I'm not getting anywhere with the DM. I need some help on getting this resolved.

I have spent countless hours on the phone and in H&R Block offices trying to resolve this but no luck. It has caused me stress and headaches during this process. I've also lost all confidence and trust in their company and refuses to use their services in the future.

My girl friend and I went to H & R. Block at separate times. They told my girl friend that she could claim the children on an earned income credit and I could claim them as dependents for a maximum return. The false part about the above statement is the maximum return. My girl friend made just over $2,000.00 for the year of 2008. I on the other hand made a little over $10,000.00 and if I claimed both children as dependents and earned income credit the return would have been substantially more. They than offered no solution.

My girl friends return was $833.00. My return if claiming the children would have been $5,997.00. Instead because of following their recommendations I only received $1,904.00. This is a loss of at least $3,260.00 that is if my girl friend got a $0.00 return. The loss is most likely higher based on their recommendations.

I call two different no. one to let them know i lost my card, and that 2300.00 dollars was missing i fill out a police report, and still after 2weeks of calling them, i still haven't recover my money, was giving the run around phoney telephones no. and still haven't recover my funds for the third week, i am still trying to talk with someone about my money being recover, and still getting the run around about my 2300.00 dollars, still trying to get in touch with H&R Block. please help.

I Also have my direct deposit going to them also, diffent routing no. money from IRS not matching what i suppose to have, also a lot of bank fees been taken out, yes i am concern, and want my monies recover, help please. behind in my rent and bills. spend 1 hr. on phone every day, and charge a 2.00 fee every time i speak with a live person, also being deducted from account. this is hurting me, economically, because i can not meet my bills. Mentally, burn out worrying about my money.

Met with a generic Tax preparer at H&R Block to have him look over my paperwork and let me know if I should file a long form with deductions or a short form. I am single, no kids to claim, no property and all I had in extras were two cars that I bought last year which I paid taxes on. He looked over my W2 from the only company I work for, and therefore concluded that I should come back and bring my car paperwork and sit down and go over all the other stuff and he would prepare the tax forms. Well, turns out that a single deduction is more that the two cars worth of tax that I paid and after sitting with this guy for over an hour because he was so slow and could barely type, he figured out that there were no deductions other than the standard single and short form that I could have done for FREE over the internet.

First of all, he should have known by looking at my W2 and with no deductions that I should just file on-line through their H&R Block or e-file. After we were finished, he told me that it would be a while before I got my $171.00 back from the IRS minus the $66.00 fee from H&R Block. So, I was expecting to get back $105.00. He asked me if I wanted to pick up the check there and I said no problem if that was easier. What I didn't know is that he was taking out a RAL loan for me and I didn't even know it. I went there to pick up my check on February 13, 2009 and they handed me a check for $55.05. I was floored! I looked at the check and asked what all the fees were for. A $29.95 fee for MY refund account and a $20.00 fee for processing the check. What the heck!

Why would anybody in their right mind do a loan in the amount of $49.95 to get $55.05 back. I was shocked that they took my money not to mention the fee of $66.00 was way too much for not having any deductions, property or anything to claim. I felt I was scammed. I asked to speak to the man who prepared my taxes and I told him about the problem. His answer to me was that's too bad, that's the way it is! I was shocked! I called Corporate immediately that day and they gave me a case number and it's been two weeks since. I asked for a refund and haven't received it, no phone calls, no nothing and I am still sitting here with this check for $55.05 that I can't cash because if I do I will acknowledge the Loan Agreement Disclosure on the back of the check.

I can't pay my electric bill as a result and now I am going to have a late charge.

I needed someone to do a final tax return on my business which was forced to close after 28 years. As I had moved and I was not happy with my previous accountant, I started to look for a new tax preparer. I called the local H&R Block office in 2008 and they told me that Sandy at their Lanoka Harbor NJ office handled business returns but that they were not geared to do returns until after Jan. 1, 2009. On Jan. 4, I called and spoke to Sandra Robbins and she set up an appointment for Jan. 7. I thought it was odd after I got off the phone that she did not tell me what to bring for the meeting, in fact the impression I got was that she was in a hurry to get me off the phone.

On Jan. 7, I met with her and brought what paperwork I thought she might need. She identified herself as the owner of the franchise and in fact owned others. Unfortunately thru my error I did not bring one item she needed but I supplied that on Jan.9. I explained that the business was closed down in 2008 and all the remaining assets distributed. She said that time was of the essence so that I would not have to file another return in 2009.

Today is Feb. 25 and after numerous phone calls, emails etc. this is not only not resolved but I do not know where this matter stands as she does not return phone calls or emails. As I type this I am am on hold with H&R for over an hour and received an email from her that she does not want to do my return and is returning it by mail.

This matter has caused great emotional stress for both my wife and I. I do not know what is going to happen from here as far as expenses, penalties etc. because now I have to begin searching for another preparer to have the return done before Mar. 15.

I used two different H and R block offices. The first office filed my husband's taxes and referred me to another office due to lack of experience for what I needed. (They admitted they had no clue what to do for me.) I had them just to see what my husband's return would be to cross check what I did online. They were able to get about approx. $300.00 more than what I did. Since they are the tax pros. I went with them. About 1 week later I had to go back in to redo the taxes because they were kicked back. (When getting taxes done the lady asked me what my husband's stimulus check was? I advised her that he and I were not married, but it was the amount for a single person with no dependents. She inputted whatever amount it was into the taxes. That was the reason they got kicked back, she put the wrong amount it. So, my husband is getting back approx. $300.00 less then we were. The whole reason for filing with them, they said we were getting more money.)

Then I got mine done at a different office. Everything was good. I got an email stating that the refund was sent to my bank on a certain date, if there was a delay it was due to my bank USAA. USAA never received any payment. 4 days later I called the original office back. They advised me that I was due the money no later than the 24th. (Today) Filed on the 10th. I asked to verify my acct and routing number. The last 4 numbers of my acct was taken off. I called USAA back, and they said that it tried going through but the acct number was wrong so they sent it back to HSBC where it came from. HSBC then take up to 72 hrs to get it back and then 24-48 hours to cut a check and send it to H and R block. I asked to get my direct deposit amount back of $29.99, that I paid since it was not going to be direct deposited into my account and some sort of discount on the amount I paid to get my husband's taxes and my taxes prepared by them. I got an I am really sorry about this.

So, not only am I waiting more than the 8-15 days for my return for both of them, I am also not getting my direct deposit, which I paid for. My bank USAA does not have an ATM or bank that I am able to deposit the check into. You have to have a scanner. Well, I dont and no one I know does (library either). The foremost reason I paid for direct deposit. I was depending on the refund to come when it was suppose to for my bills. Now, my water was shut off, I have to pay to have my check cashed that H and R block will not pay for (even though it was based on their mistakes}. Ran out of gas to go to work or take my daughter to school. I had no water to water my dogs, my daughter and I to use the bathroom wash our hands, or cook food that needed water. Additional fees to cash check was out of pocket.

Yearly tax return was made not correctly. As a result I was fined by IRS. H&R block decided that I am entitled for refund. I was waiting for refund half a year and still did not receive it. Receiving multiple run-arounds .

Did not received my money back.

Me and my husband have ent to h&r block for te past 3 years and have gotten nothing but nice, courtous, reliable service. Well we got married this past year and decided to fil jointly. Well come o find out I had $600 in back taxes that I didn't know about. We file for the load/advancement before christmas and got thier $900 loan, well really $800 b/c of fees and taxes. Well my husband got his w-2's back the 2nd week of january and we had our taxes filed and the irs recieved it by the 16th. We filed for the 1-2 days and couldn't get it b/c I owed money, that was fine. H&R block said they wouldn't charge us for the 1-2 day file, they would charge us for the 8-15 day.

Well we didn't get our taxes back until Feb. 13. Before the IRS gave them our money. they took my $600 I owed an dgave the rest to H&R Block. They took out the $901 for the loan/advancement we got before christmas. Well on the 16th they took out another $920.35 for the same loan, well I called the number on the back of the card alittle after 3pm and waited, and waited, and waited! Finally when I did talk to some one, They didn't know what I was talking about and I didn't know what they were talkin about b/c I couldn't understand what they were sayin. So I was put on hold once again. I was on hold from 3 pm to 5:50 pm.

When I did finally talk to someone they said yes that is what happened, and said I needed to speak to the disputes center. What is there to dispute? They admitted to me that they took an additional $920.35, but couldn't tell me any thing else. And when I ask to speak to a manager or supervisor I get put on hold or Hung up on. I called back and finally spook to a nice man, who did not put me on hold and undrstood my problem. And told me that it has happened to many more ppl. Plus he said he spoke to his manager and he told him that they were havin all kinds of problems. But the nice representative said he fixed all my paper work and sent it thru and that I should have our money back by friday or before.

Well today is sunday and its 2 pm and we still haven't received our money and I am still on hold. I will NEVERgo thru H&R Block again and I will tell everyone I can not to go thru them b/c they are not reliable. I should just have done taxes myselfonline. We don't have our money! Therefore we can not pay or bills. Hopefully me and my 17 month old son don't have to go stay somewhere b/c we get our lightsd shut off b/c we don't have the money, b/c H&R Block took $920.35 out of our account when they already had thier money.

I talked to my union rep who was a cpa on the side and he informed me that H&R Block is the worse place to go to have taxes done because they do not understand the deductions railroad workers are entitled to nor do they even try. In addition to that H&R Block had me file my 2007 taxes as seperate instead of married since I was getting a divorce. I was married the entire year of 2007 and should of filed married. Because of their mistake the IRS said I owed them $2,680.00 in taxes. The IRS withheld the stimulus check of $600.00 from me and applied it to the debt. I told H&R Block to hold off on doing my taxes for 2008 and I picked up all my documents from them.

I now have to go to a regular accounting firm to have my tax returns re-done for the years 2005 - 2008 at a cost of $125.00 an hour. I also picked up my now ex-wifes 2007 tax form so that we can have the taxes re-filed as married. According to the ads H&R Block use we are suppose to be happy because we have people. In real life we are not happy because our people, as H&R Block refers to themselves are only out to screw us with their incompetence.

We did our taxes and this year we were getting a very large return due to the first time buyer credit so we opted to take the return in 8-15 days. This would be done through HSBC Bank that H&R Block uses. Our tax guy said that the fund should be there by the 14th. We waited and then I checked the IRS website. It has stated that our funds were transfered into our account on Friday morning. I checked our bank Friday and there was nothing, when I called our local H&R Block location they told me that it was my banks fault and that I could call HSBC at a 888#. I called and found it to be a male on male **** site. When I went to research a little on line I saw all the complaints on here and started to worry.

I called our bank first thing Saturday morning and was informed that they had recieved a lot of calls all stating that H&R Block had told people that it was the banks fault and that the refunds were all delayed for some reason from HSBC but it had nothing to do with my bank at all. I then called the local H&R Block location back again and let them know what our bank had said and that the number they were giving out was a **** number. The lady sadi she was sorry and gave me 2 other numbers to call. I called this number and it was to inform you if you had any bad debt with H&R Block or their bank, which we did not. The other [number] after going through the promt I recieved a message that our refund had been released but if there was a delay I needed to contact my bank because the delay would be on their end.

H&R Block then came up with the excuse that it is not their fault and that when they say 8-15 days it does not include the day that you filed, weekends, or holidays and the IRS only deposits on Friday so it will be the 1-5 buisness days after that Friday. Okay now I can understand that but I think that needs to be said up front, and when they get the money it should be deposited in our account ASAP not 1-5 buisness days after. I also think that if the IRS releases your money before the loan is recieved then it should no longer be a loan since the money is already in their account.

I have used their service for at least 10 years now and this year I didnt want to pay all the huge fees for getting our money in 1-2 days so we thought we can wait 8-15 but if you count out all the weekends and holidays plus the deposit days then really you are waiting just as long as it takes the IRS to deposit it anyway and you can save the fees all together. I think maybe next time we will find a good CPA and have our taxes done worry free.

We have had to delay the construction on our home, and through our own fault of counting our eggs before they hatched have had return fees through our bank for bills we had paid since the money was supposed to be there already.

This is the worst service ever from appointment down to the supervisor Ms. Ferguson. I called to make my appointment over the phone and one of the representatives took all my information; name, social security number and phone number telling me our appointment was schedule and to come in at the appointment time. So I get to the office and there was no appointment in system, the staff acted as if they didn't know what they were doing. So I advised the young lady at the front desk I have taxes which requires a exceptional representative and instead of giving me what I ask for she put me with someone who didn't know what they where doing. I than asked for supervisor and the representative stated she not in the office yet, after waiting for the supervisor Ms. Ferguson for over an hour never being available.

The representative finally find someone there who has more experience after processing the paper work which all was messed up and now have to owe and be amended. The supervisor than come in the office late I explained the situation to her she states she going to take care of the problem. First she never calls me but has someone else call to tell me I cant get a refund for the poor service.

Than I contentiously call the store leaving messages she never calls me back. After a weeks worth of trying to get in touch with her, she sides with her staff stating that I never told this information to them, when I know I definitely did, I wouldn't just make this up, I came there for a professional service and got garbage. I had to remind her that she we wasn't there in the store to to address any of the issue anyway. I would no advised anyone to go there ever in life or you will definably be screwed in the process. DON'T DO IT TO YOURSELF! TRUST ME! I'M IN PROCESS NOW WITH REPORTING THEM TO THE HOME OFFICE!

Taxes wrong, penalties and owing money. Now need a lawyer!

I had my taxes screwed up the man did not enter in my EIN correctly nor my correct address so i was not notified about the descrepancy. When I do find out that the IRS wont accept my return i call and they re-submit. Well i payed for the piece of mind plan. I still have to wait another 15 days for my return if it is accepted. Nor have they offered to refund the 400 dollars i payed for the service.

I was relying on the money to pay my bills. Now i am going to be lucky if I have the money to cover my basic needs.

The short version is as follows: This year our taxes were more complicated than usual due to my husband's recent deployment and us having to file married filing jointly in 2 different states. I made the BIG MISTAKE of going to H&R Block for tax prep. Not only did the quoted price for the service increase from between $100 and $200 to $479, but we were told we had to pay up front instead of having the fees taken out of our refund as originally we had been led to believe. Our refund is to be $7, 372!! We didn't have this kind of money to spend, so we had to borrow the money to pay their fees so they would hit the send button for federal e-file. When, 2 days later, I returned with their money so they could actually file our taxes, I watched them send them off and a CAUTION sign appeared on the screen.

After some debate, I conviced the preparer to let me see what that caution had been about, it said, basically, that a delay or denial of refund could occur due to the filing of form 8379. This form was not supposed to be filed. They were supposed to file a NC Innocent Spouse form, and what they did was file a Federal Injured Spouse form. There is a big difference! When I asked them to fix this, they told me to not worry, it wouldn't matter, and come back if I hadn't received my refund in 12 days. 14 days later I hadn't received the money, so I returned to the office; they looked at the computer and told me that the IRS had deposited my money 10 days ago and that my bank was holding up the direct deposit. I then called my bank and found that this wasn't true in any way.

I returned to the office and spoke to a new person whom I hadn't seen before. She looked at them computer and told me that according to the IRS, my refund would be delayed from 12 weeks to 6 months due to the filing of this form and the only person who could help was C. Rizzuto, the Office Manager, and she was at home not reachable until the next day. I went in the next day, this morning, in fact, and J. Rueff, my original preparer who had goofed, was in on his day off speaking with the IRS on my behalf. Unfortunately, it is too late for anything to be done, according to the IRS, except file an amended return and wait a minimum of 12 weeks for that to process.

C. Rizutto, the Office Manager, (when she finally agreed to see me) first told me, I might can get you 100 bucks. I was flabbergasted. I told her that I had paid their peace of mind fee and that they were supposed to help me. She told me that only applied to an audit and they were under no more obligation to me whatsoever because they filed my taxes, which is what I paid them to do. After I told her I wanted a full refund of the $479 I originally paid, she told me that would happen under no circumstances. I asked could she do something with their RAL program to help me until this was resolved, and she said that wasn't an option. She refused to give me her supervisor's name, and the receptionist says that only the Office Manager can give out that information.

After a long debate which got nowhere, I was asked to leave because there were other customers who needed to be served. For the record, I never once used foul language (not that I wasn't thinking it). I called 1-800-HRBLOCK. They were sympathetic, but told me each individual office was an independent franchise and all they could do for me was file a complaint against that office, which, in all honesty, they said, might never be addressed. That customer service representative gave me another phone number for the Branch Office Technical Support to see if they could help me.

Again, the gentleman was very sympathetic and agreed to file a statement. He also told me that the H&R Block employees are all well aware that THEY COULD HAVE FIXED THE PROBLEM ON THE FIRST DAY THE RETURN WAS FILED BY CALLING HIM! The reason they can't fix it now is because they waited too long. He said all I could do was to file an amended return, which I will probably have to end up paying someone else to do because they refuse to stand behind their service or their guarantees.

1. I had to take out a loan to pay their filing fees; the only reason I had to pay the fees up front, I later found out, was because of the form being filed which they erroneously filed. 2. Due to a recent military move and the government being behind on reimbursement disbursments, we are in serious danger of getting behind on rent, having utilities shut off, and not being able to pay for basic necessities, not to mention the potential damage to our credit. We have 2 children and this is unacceptable. This refund was to be our lifeline and H&R Block in one push of a button has put the money we desperately needed to stay afloat out of reach for months. I do work, for the record; it isn't that we don't try to pay everything on time; we usually do, we just got behind due to a required military move. 3. I recently broke a tooth and found out I need extensive dental work to repair the damage, not for cosmetic reasons, but to avoid having further problems arise. I can now not afford my co-pay portion of the bill and can't have the work done until I receive the money.

Ok so ya I made over 24,000 last year and he was telling me that the only reason im getting 399.00 is because I get the other 300.00 from the stimulis check that I didnt receive the full amount of. If I was now eligable for the other 300.00 my tax return would have been a whole wooping 99.00! Then he wanted to charge me 50.00 just to do my taxes!!!!! Well I decided to go back and do it myself online like I have in the last year. And BAM 1200.00 is my return! Huge difference! In 2007 I didnt make as much as I did in 2008 but last year I got like 700.00 for my tax return!!!! DONT GO TO H&R BLOCK oh and after I said that I was going to file myself online, He asked me Well can I keep a copy of your taxes just in case? I CANT BELIEVE HIM

Well I decided to not file my taxes with H&R Block and I decided to file myself online.

They made mistakes on my tax return and overcharged me. It wasn't until i called them for several days that anything was done. Even after they admited to making the mistakes they have not corrected them. I feel cheated and taken advantage of. I have also been trying to check the status of my return and have come to no avail. It has been more than two weeks. I filed for a rapid return. They seem to have no answers.

According to another tax company, I am about 1200.00 short of what I should have recieved.

After filing w/one of Polly's agents and having to Refile our taxes due to error(s) made by her a new employee- #000587/office #22852) and not being able to get tax info from this office we called the Owner-Polly. She said you always get one bad apple in the bunch and this employee was let go as well as the person that hired her. she agreed to refund the $250 my wife and I paid for a short form that took the agent 2 1/2 hours to complete. Even upon our insistence we had enough deductions for long from due numerous medical expenses,no insurance and a 2yr old child.

We have called Polly at least 9 times and will not return any more calls. I said I'd rather deal w/her rather than go to her boss but she said that the complaint would only LAND ON HE DESK ANYWAYS! Lost job time. We borrowed money for bills, grocieries etc. Now we are behind on other payments because they didn't tell us that filing injured spouse would take longer. We are amending w/DIFFERENT tax prep. and havent' paid him yet.

I have used H&R Block every year for my taxes, faithfully. My father went there for year, so when it was time to file my own, naturally, I went to them. For the past two years my husband and I have deposited money into Traditional IRA accounts through H&R Block. When we were first offered the IRA, it sounded great. We were fooled. It and H&R Block is just a rip off. Now, we only put the minnimum into our accounts each year, but that meant that this year we had $600 ea. in our accounts plus any interest earned. We didnt earn any interest.

I was dissatisfied, so I decided to withdraw the money. I opted to pay an additional fee to have my money overnighted. This occured on Feb. 6th 2009. Papers were faxed, everything was in order. I was told my check would be at my house on Monday. I have yet to recieve a check. Today is Feb 17th. When I call, I am on hold for hours at a time. A supervisor is never available, but yet the customer service people cannot help me. Everytime I call, its seems as though the people are unwilling to help and I have only encountered a few that actually did. Two very nice women to be exact.

My check was mailed to the complete wrong address. Apparently it was cashed. They cannot tell me where it was cashed or even when. They wont send me a copy of the cleared check so that I can see the signature. They simply tell me that they dont know what happened. I have even been hung up on several times. They told me to file a claim with the fraud department. They admitted that all of this was their fault. They said it was their people that had messed up and didnt follow protocol. Yet, I am the one that is out of money and that has to suffer. Its insane.

I advise against opening an IRA. I was told that my fraud claim would take 6 months to investigate. My loss. I guess I should have known better. H&R Block has forever lost my business. Next time I will do better research when opening an investment such as that! I needed this money. Now im out of the money and H&R Block has refused to help me. I can't imagine that I am the first, how many more people have they done this to?

I ask to speak to her manager and both of them told me it was my fault they called me and the IRS a liar and said I would not be refunded any fees. H R Block does not stand behind what they do, all they do is take your money for them and their bank. They refused to admit they made a mistake and their mistake cost me their 110.00 fee, the 29.99 fee for their bank and the 135.00 the IRS took extra because of their mistake. The manager told me my returns were done perfectly WELL if it was perfect why did the IRS do an adjustment and I got less money.

I lost 2 hrs from work plus I was called a liar by h r block

we where to get are taxs back in 8 to 15 days we filed on jan.29 and today is feb. 17 we still don't have are money

H&R Block incompetent to file simple 1040A for naive taxpayers. I just learned of this. I'm filing it on behalf of my daughter, who apparently assumed H&R Block was competent. My daughter & husband filed their 1040A through H&R Block in 2006. H&R left out information from one W-2 in H&R's possession and the refund that came and went was followed a year later by an IRS notification of taxes (rightly) owed. When they informed H&R, H&R acknowledged that they had a copy of the W2 ..in our folder and were liable for the interest, which they paid.

Quotes from H&R form 2228, region 53, Admin ID Major, dated 9/15/2008. The kids paid for tax prep services but not the additional $50 fee (POM) for H&R to actually do the taxes right or pay the consequences (with much small print). They paid H&R to file based on the information in H&R's possession, which H&R did incorrectly, on a brain-dead simple 1040A. Why should they not return all fees associated with a flawed return prepared by them?

Tax notification and extended payment plan and record of same now in my daughter's name.

Well On Feb 2...09 Me and my husband went to go file our taxes.....we did the 8-14 days and we payed $290.00 to file....ridiculous by the way! It is now Feb 16...and I still have not got my money.....I just called H&R Block and they told me my money was deposited on Feb 13th, which it wasnt.....

I am never going back to them ever again! this is Bull, due to the refund being late, I am now late on my bills!

I went to consulted about my taxes and I explain to her like that when we realized she had all the paperwork done and with actitud ask me to signed and I tell her that a just want a consultation she told that my taxes were completed and if don't wanted I have to pay 30.00 and we decided to do the taxes with her we pay 300 dollars for the everyting she promised that we will have my money last thursday 12th but I only got one for 500 and everytime I call h&r block they tell me difference things I need help please

3,700 that I need because iam unemployee and iam a single mother

Went to HR Block 2/5/09 spent 2 hrs before I realized it and thought everything was done. Went in on Friday 02/06/09 had to restart taxes another hour and took option of rapid refund said check would be ther by the 7th on the 7th no one contacted me so I called them. They informed me that information was put in system 3 times and last name and ss numbers were entered wrong and it would be taken care of . The first rep was an lousy untrained rep named Susan and I don't know her name. The second rep was another lousy rep named Kristen A.

Finally I talked to manager, she could do nothing, called regional manager Marc he assured me that he would have check by Sunday and he would call. I called evey hour on the hour and no check it was not until that later that I was told he was not available and nothing could be done. Still no taxes. Filed numerous complaints with 800 number 2 hours on phone claimed no corporate headquarters, found corporate number they could not help it was just an endless bundle of mess. I kept trying to contact the Regional manager Mark since he was the biggest liar of them all but he refused calls and assistant got short and curt with me on the telephone stating "he is taking the 80 rapid refund charge off as if this was a big deal I cant be charged since i did not receive it. I demanded my full refund because they screwed up and they said they will give it to me but I won't get hopes up heck I haven't received check yet.

I dont know if it will do any good but if anyone is interested I am listing the corporation telephone number, maybe if they receive enough calls they will do something or either change their number and make it more difficult to find. Also I am contacting the BBB to file a complaint so that it is registered. It may not help me but if complaints are coming in rapidly something will eventually be done.

We need to do something instead of complain, file complaints.

I went in on Jan 31st to get my taxes done, although I normally use the free or basic online software, there was a new piece of paperwork I had this year, that had me stumped, and was not well explained. First off I noticed I could barely understand our tax professional Dora, and had to repeat most things twice to her, as well as having to ask her what she said or meant several times. I also had to correct her on many boxes skipped or entered incorrectly(for example, line 14 on the W2's was skipped, and State ID's were put in as EIN's). To top it off, neither her NOR the manager had ever heard of the form I had, and had to call someone else to help explain several of the lines. To top it off, they still entered the information incorrectly(after 30+ minutes of waiting for the manager to get around to us), and I myself noticed what might be wrong, asked them, and then they *got* it, and said I was correct.

I left feeling quite cheated out of my $351, but it was late, so I didn't go over my forms before leaving. After I got home, I noticed things didn't LOOK right. And I was not given a reason for the expense of my tax preparation, especially since I had pretty much figured out my own problem. The more I went over it, the more it bothered me, so I went in the following day, and Naomi appeared, and stated that she was surprised at how my folder was put together wrong. So she sat down with me(another hour of my time and finding a babysitter for our 5 children, on top of the 2.5 we had spent in there previously), had me file a complaint, in the form of a letter to the manager(which I wrote while there) and said that we needed to file an amendment, but SHE wasn't allowed to do it, but she would have the manager (Catherine) call me. Well, I didn't get a call, so I called, and they gave me the run around saying that she wasn't in, they didn't know when she would be, etc.

The next time I called, they said she HAD been in the day I called originally, and they would leave another note for her, to call me. Still no call. So I went in again Sat the 7th, and low and behold Catherine WAS in, however, she refused to speak to me. The reason given was that she had been promoted to an area manager and no longer did taxes, and Naomi was going to have to be the one to take my case and ammend it (even though they wouldn't let her the previous Sunday). Naomi followed the suit of everyone else and said she would go over it and call me in the next few days because she was swamped with so many clients the next 3 days, leaving me feeling put off once more. So when I got home I called and demanded another appt. Which I got for Tuesday the 10th. We went over everything for over an hour(more babysitting for my kids), finding many mistakes, but it didn't change my refund amount, and the state wouldn't notice that we had moved and moved back so she decided that filing an amendment would be pointless. She also could not show me why it cost me so much.

I will NEVER, EVER use H&R block again, and I now my parents won't be using them again, b/c of this. The incompetance of the original tax assistant, followed by the lack of caring since they already had my money. And the manager wouldn't even step up to the plate and talk to me. Shameful and disturbing.

We had to find a babysitter for our 5 small children on 3 different occasions, for over 5 hours total, because of the incompetance of the original lady, plus the $350 it cost to get them done which was supposed to go towards next years schooling for my children. Not to mention the stress on a 7.5 months pregnant woman, to have to be having to do all the work and pay for it.

When I filed my federal taxes at H&R Block I opted for my return to be placed on one of their emerald green cards I was thrilled to know that I would have the money in 1-2 business days. The next day I checked over the phone for the balance on the card and was again thrilled to hear that my money was on the card and the card was ready to use. The problem came on the 2nd day when I went to the gas station to make a small purchase and the card that H&R block had provided me with was denied twice. There should have been approximately $500 still on the card but it was being denied for a $7 purchase.

After calling the phone number on the back of the card and sitting on hold for an hour and a half I spoke to 3 different people who both apologized but said that there isn't anything they are able to do until the bank opens again on February 16th.

Since the money was placed on the card and I didn't have any trust issues with them I didn't take all the money off at once and now I am going to have to overdraft my bank account because I have to be able to go to work. I am also being forced to place my plans on hold until they can figure out what exactly is going on with my money. Since I live in a fairly small town I was expecting to be able to make a trip to a larger city to make some purchases and now I am unable to do what I need to on my days off because this.

I filed my income taxes two weeks ago, and was told I would get my check in 8 to 15 days. Now they it will be two more weeks . No explanation except that they can't help when the IRS MAILS IT.

upon having our taxes prepared by michelle we told her she was making a mistake all she could say was she was tired and would explain later we went back the next day and pointed out her mistake to another preparer would fix an addmendment for us also contacted the manager would refunded our prep fee but we are have to wait for $1000 and worry about emerald advance loans being paid on time makes us wonder out of the last 20 years of doing our taxes how many other times were they wrong

the $1000 mistake michelle made will cost us several $ in interest fees on several differant accounts and loseing the home we were going to move to since our current landload is being forclosed on homeless is not what we were seeing tax refund doing for us

filed rapid file with h&r, on jan,20, 2009for the prevoius year. filed rapid, two day, but credit was refused, so it went to 8-15 days. irs shows my refund of 7026.00 was deposited to hsbc financial institution, as of feb, the 5th my 15 days was up. i repeatedly called and left messages, never once did they call me back as to why i8 didnj't have my refund as late as feb 13. irs shows the deposit to hsbc on jan 30, the people at thyis store are rude and very non caring about their clients,

as of feb 13th, after i called tonya the district supervisor, was then told oh yes, she meant to call me and let me know, the bank had sent my check back to irs, due to an identity fraud question.now i have the tracking info thanks to irs, and have been told by them, not to even contact these folks again. i'm quite sure now if there was a question, it was an err0or, cause i am who i say i am, and irs knows i'm hunting for my refund that these folks have been holding. it was tracked to them, so now i will have irs, if it's sent back to direct deposit it into my savings, and h and r can kiss any feees goodgye, and i deal with many people daily and word of mouth can influence bad bussiness's

lost my apt, waiting on this money, now i must restart, H & r did not do any of the things, they claim to, no one returned my calls, i did the tracking , they wouldn't bother, now,went to jackson hewitt for years, gave you a try this year, since to9nya the supervisor does my payroll, so after 3 years i woul;d assume she knows i'm who i say i am, but evidently, no one in offices do any checking or even talk9ing to the customer, cause i could have easily shown my social number is mine and has been all my 59 ye4ars, and even at that, why did i have to be the one to track it, what are they there for?

I filed my taxes using H&R Block for the tax year 2007. It was found that there was an error on our part and we had to ammend the taxes. This was not a problem. About 4 months later we recieved a letter from the IRS Stating we owed approx. $780.00 and anyone living in these times on a paycheck to paycheck basis knows that this is a substantial ammount of money. I called H&R block and informed them of the letter and they asked me to come back in with all of my paperwork and figure out what had happened.

I dealt with a man named NILES. Niles notified me that he had misplaced numbers on Line 19 of our amended return and this had offset things. The $780 was supposed to have been taken out of our refund and it wasnt because the form was not filled out properly. Remember... Niles admitted it was his fault.

He then went on to tell me that there was nothing he could do and that we would have to pay the ammount owed. I went home that afternoon and called the 1 800 number for H&R block and they told me that they would launch an investigation and that I should wait on a phone call. So... I waited.

November rolls around and I get another letter fromt he IRS informing me that the money I owe is gathering interest. I then called H&R block again and they told me that I wouuld have to pay it myself. So I called the 800 number again and was told the same thing as before... an investigation would be launched. In january I recieved my W-2 and decided to try to tackle this situation full on. I had to return to H&R block to retrieve my paperwork fromt he 2007 tax season. I called ahead and they told me that I could come get it. When I arrived they told me I could not have my paperwork unless I paid the IRS off completely. I will admit I became a little.... beligerant. But not to much. Needless to say, after the law had been informed, I left there with my paperwork without paying my taxes.

I went to Jackson Hewitt to have my taxes done for the 2008 tax season and they helped me walk through the issues and get the money that I owed to the government taken out of this years refund. Reguardless, I am out that $780 plus the expenses I had to dish out while taking off of work to have the issues handled, The expense of the original return (to the sum of over $200) I dont believe in some one paying me for Frustration

Sunday Feb 1, 2009 my Fiance and I went to have our taxes done. When we get there, there was 1 other couple in front of us. About 45 minutes later, a woman walks in who knows some of the workers. I over hear her convo (as they weren't being quiet at all!). She said that she went to a different branch to have her taxes done but she just got up and walked out because they weren't doing hers right. She asked the worker how long it would be until she could get in. The worker told her it would be a bit because there were people ahead of her (us being one of those people!).

About 1hr 30 minutes later. One of the workers comes out to get the next person in line (which was us!) and she looks to her friend who walked in after us and motioned for her to come with her to get her taxes done. I said "Ma'am, when will it be our turn?" She told me they were going as fast as they could and that they would get to us as fast as possible. I told her "That might be the case, but she walked in AFTER us" Then she told me that she can't help who has appointments and who doesn't. So there is when I get mad. I told her, this lady DIDN'T have an appointment because I heard her entire conversation.

So one of the workers who was sitting around doing NOTHING turns on a computer and does our taxes. We told her we wanted the cheapest way possible and it didn't matter how long we had to wait. So after she was done, she told us it was $300. I questioned her about it and asked how that is the cheapest way possible. She used the excuse that it was because there was so many papers. WHATEVER! I get home and call the district manager. She told me the same thing. She also informed me that our money would be deposited into our account Today, Friday the 13th. So we wake up, call our bank. They told us that it wasn't deposited, they don't have any pending payments either. So we call H&R Block again and they tried using the excuse that the bank might be holding it for a few days. So I tell her what the bank told us. So right now we don't know where out money is or when we will be getting it.

I would advise you NOT to go to H&R Block. They will do everything to ***** *** over.

I am writing this complaint as a warning to anyone who is considering h and r block , i had my taxes filed by a woman named natalia who obviously was a little clueless and filed my taxes incorrectly, i paid 300.00 to recieve my taxes in 8-15. when it had been 16 days and i had not gotten by taxes i contacted the irs and was told of the errors, when i contacted natalie to explain there is an error with my taxes she said to me that is a lie i do my job and refused to help me. also she refused to let me speak with a manager.

i called back and asked to speak with roxy the manager who also offered me no help and explained to me that the reason i was called a liar by a professional tax rep was because of a language barer because natalie is not from out country. i still have not gotten my taxes fixed and i guess i wont be getting any help from h and r block since they have already taken my money. so please re think using h an r block. they really are not professional. be careful

I understand that taxes are a seasonal thing but it doesn't seem like anyone knows anything, at least at the location I use. I have been going to H&R Block for several years now and I had been hearing bad feedback from some family members this year but decided to go ahead & continue to use H&R. Last year my check was handed out to someone else so I had to wait to have a new check issued.

This year I am really frustrated because I was expecting my refund to be deposited into my checking account by 2/10/09 as I was told. I have called everyday this week (today is Thursday) and have been told different things. I had been told that my refund was approved and today was told it wasn't. I've been told it's just a matter of it being transferred into the bank. It doesn't seem like anyone there knows anything. I pay good money every year to get my refund back as quick as possible. I will not be returning to H&R next year. And it really frustrates me that I pay over $200 to have them back by a certain time & it's not happening.

Brian told us he filed our taxes correctly and didn't. He didn't fill out the child tax credit form we needed even though we told him SEVERAL times that we had a newborn at home and we hoping to get a bigger return. We got a call from brian saying something was wrong with our taxes so we called him and noone answered. Didn't ever recieve a call back and had to go to two stores where they told us they couldn't do anything. Finally got ahold of brians manager and she told us he never makes mistakes and she wasn't liable for any mistakes anyway. She was calling me a liar and kept repeating that he doesn't make mistakes. Apparently, her employees do no wrong haha what a joke. Bottom line, I will never use this joke of a tax service again. Ever.

Lost money in deposits on car. Late on bills. No grocery money.

In 2006 i did my taxes preparation with H&R Block and got the insurance Peace of mind that they offer,same that cover up to$5000.00dls in any additional taxes Assessed because they error. Well they make a mistake in my preparation that cost me to pay to the IRS $2,021.00dlls and H&R Block only send me a check for$1303.00dlls and i being dealing with this since july of 2008they still own me $718.00, i call them and nobody knows what to do or just put me on hold or not answer me. Please tell me what to do.

this situation create me lot of stress and make feel frustrated

This year, 2009, my husband and I decided to go to H&R Block for our taxes. We just had a baby last year, and both of us are military, so we thought it would be easier to do it with a professional. We had 1 Federal and 4 States. Our appointment was on 8-Feb-2009 and was only supposed to last from 1215 until 1300, so we brought our 10 month old daughter along for the ride. When we arrived there, we had to wait about 10 minutes past our scheduled time. I had no problem with this, because I know sometimes appointments can run over. Once we started, it was evident that the tax lady had no idea what she was doing. We ended up staying until 5pm. That's a whole 4 and a half hours for taxes that shouldn't have taken that long.

I had to keep telling her that she was inputting data wrong, and it was more like me doing my own taxes and her pushing buttons on the computer. After about 3 hours of ongoing numbers, she decided that she would leave and take a smoke break in the middle of our taxes. I was completely shocked over this, and when she came back I was very upset. I held my cool, and just wanted to get the visit over with. Once we got all the taxes straight, she then told me that it was going to cost $450 dollars for everything to be filed.

What really made me angry was that I asked for a discount for taking so much time, and she said it wasn't possible. She also told me that she could only e-file the federal tax return and 1 state. I paid for this service because I had already wasted so much time, and just wanted everything over with. She sent me on my way with 3 envelopes and 3 state returns for me to mail off and get checks for. Plus I had one cranky daughter after almost 5 hours of misery! This is uncalled for, and horrible customer service.

I lost approx $500 dollars towards something that should have been discounted at the least for the amount of time it took to process all of that.

The Man has been doing my taxes for 30 years. This year I had some inheritance but he goes ahead and fills the form out like its all my money. He comes up with about $49,000 that I owe in taxes. This is a very bad mistake. Im still waiting for him to correct the proplem. The man was very rude.

I have been very stressed out. I am disabled and this situation has not helped me at all. I wrote to both the IRS and the Frachise Tax Board and asked them to watch out for my returns. I'm just very frustrated.

I went in to the H & R Block office on Jan. 16, 2009 with inquiries about tax preparation, with a possible intent to have them filed. Before my questions were answered, the preparer filed the taxes not to my liking. May I add that she told me I would get much more than I actually did. Upset about the propsed dilemma and attempting to shield prospective clients from hearing my dissatisfaction, the supervisor rudely grabbed ALL of the documents off of the table and went into the back office. She implied at one point that I was attempting some illegal act, which is untrue. She said that she was going to cancel the instant check that printed out as well as the entire e-file.

She told me to leave her office, giving me only my w-2 back. I asked her what it was that I was supposed to do next, and she simply told me to call 1800hrblock. She refused to give me a business card. I was very upset and in tears at this point. The other preparers apologized for the supervisors behavior and told me to come back at a later date when all was cancelled in order to re-file my taxes. I called the number and complained and was told to expect a call, which I never did. I went to see the district manager who promised to resolve the case, but never did.

I contacted the 800 number again and was told that the two checks were already issued and CASHED! I was furious and went back to the office to be told that it was a lie. Caroline tried to ile that she never told me that she would cancel the tax prep. I asked her why she kept my copy of the return if that was the case and, of course, she was caught in her lie. Out of the blue a customer service manager for the company called me to apologize and said that what the phone rep said was a lie.

The IRS has direct deposited the money as of Friday morning, Feb.6, 2009. I have received none of it. The IRS instructed me to file a police report, which I did yesterday with the Fort Worth Ploice Department. I need help. HR Block will not assist me uet the IRS has assured me that they have the money.

I have suffered emotionally and financially from this situation. I have had anxiety attacks and been overwhelmed by stress due to the situation. My studies and job have been affected as well as my relationships with my husband, kids, and friends. Financial plans were crushed , as I was relying on this return as do many Americans. I would greatly appreciate any help in regards to what I should do now. Legal referrals would be great! Thank you.

I had my taxes done by H&R block and they electronically did my taxes on January 22, 2009. The computer said it was sent out on January 30,2009 and i should get it by Febuary 4, 2009. Not only didn't i get it I went to the IRS and they said that it has been pulled for a review probably because i filed for the first time homeowners credit 5405. What is the point of filing for it, if you don't receive it. All the IRS can say is you should get a letter (which still hasn't come) and not even giving me a time for it to be reviewed. The IRS wants there taxes on time, what about US we the people, I think the president should look into what is going on with the IRS and its delays to get help to people especially those like myself which just went through a natural disaster, which the president declared here where i live and help us a little, we aren't looking for handouts just want is due to us on time!

I had my taxes done at my local HR Block office. I paid the fees to have a rapid refund check, which I was told would be 1-2 days. At the end of the 2nd day, I had not heard from them. I called to see if my check was ready and I was told that it unfortunately was not due to a printing machine error. They then apologized and said it would be ready the next day. The next day came and went, I again had to call THEM to ask where my check was. They then told me that my return was 'lost in cyberspace'.

I went into the office the next day to complain to the area manager, when the employees there voluntarily informed me that the manager was the one responsible for the delay. They had been instructed by the manager to lie to me, and to stall for time. It took six days to get my refund. All the while they had been lying to me, and providing me with call back times to which they never called. I always had to initiate the contact.

In the end I spoke with the district manager. All he did was deny the situation and offer me my fees refunded and a coupon. HR Block says 'you have people'. Well if those are the kind of people, then who knows what would happen if you actually needed their audit guarantee. They would probably deny ever having helped you, close up shop, and leave town.

Time, transportation costs, lost time at school, stress. They just didn't even treat me like a human being.

Second year using HR block. Both years shortchanged. This year, gave uncle sam a couple thousand ($2,700-$3,200 approx), and got back...$29? I make around 20-30k a year, usually on the lower side of that, and live check to check. The fact I was shortchanged TWICE really urks me.

As a result, my last two years of returns were inaccurate, meaning I am OWED money; money that I may never see, as I cant understand exactly HOW they screwed up my return that bad in the first place. I am currently awaiting a resolution in this case.

Sitting down with her, I gave her all my info, and paperwork, efiled and that was that. Took maybe 20 minutes at most. Went outside to my husband whom was sitting in our car with our 9 month old son who had been upset all day feeling fine as can be, then.. that morning I call their 800 number to check my status. I got this weird message saying that they need my help, a number did not match a name on the file. So I called up Mary, asked what was going on... was my husbands bday. Fixed that.

Called again later to check on the status,.. same message, this time the Social did not match with my husband,...which I had not figured out yet... I had thought maybe they had my son's name wrong or something. So I called the office, it was kinda late, but to my surprise Rosa, or something answered.

She told me the same message the recording did, something did not match up. I asked her if maybe it could have been my sons name, she harshly responded.. m'am, It's NOT on your son's name it's on your HUSBANDS'. Okay, I was still calm, but getting upset. I said...Well everything is correct now, what could be going on?

I responded, uh M'am yes, that does offend me, and you have absolutley no right to say that to me. Now, theres us something wrong here, but it is not with my husband.

The next morning I headed over to mymothers' house, and called customer service, still shaken. The nice lady who answered took my report and told me that someone who be contactingme regarding what had happend. She also explained to me that I should be getting something in the mail (refund of fees). I felt so much better! She also told me if someone calls from the office i filed at, asking questions, to feel no obligation to answer such questions.

I replied I dont know..

Then I reminded the lady on the phone, that the guaruntee states, if for any reason you are STILL unsatisfied, you can recieve a refund of all monies paid. She then told me I had to request that at the time of purchase, which makes no sense to me, becasue I had paid, even before my taxes were filed. So according to what she is saying, I ad to make my request before they processed my debit payment, before all of this happend, which WOULD NOT MAKE ANY SENSE WHATSOEVER!

I will not be working with H&R Block ever again, nor will I ever reccomend it. Thank You.

The people when I first got there seemed really nice. The place was very clean and it felt welcoming until I got to Anita. I understand that throught the years things have changed but she was down right rude. She felt that my lifestyle was open for her comments. I am a 19 year old mother, young but she didnt have any right to say what she did. Stating that my daughter was the biggest mistake I've made and more. I have to say I have never filed my taxes before and I have never had a complete stranger make me cry.

But I left the store knowing I will never file my taxes there. She also cheated me out of money I should have gotten. from there I would have only had 540.40 but my mother is doing mine instead and I get 3000. The second reason I am complaining is the next day Anita calls and lets me know that the IRS doesnt reconize my daughter who is 5 months old, she could have simply left it at that. She decided she was going to put her opinion once again in my life as she was mother. Thats why I told her to cancel what she had done and I went somewhere else.

I was out over 2000 dollars

On January 31, 2009 my husband and I went to H&R Block located in Garland, Texas (Shiloh Springs) to file our taxes as we do every year; just to recieve the instant refund that they offer. On February first I looked up our return and it stated that there was wrong information on our return. I called the office and they stated there was a wrong social security number or last name. I spent a couple hours looking at my return trying to figure out the mistake of our tax preparer.

Finally, I found that he had inputed the last number of my daughters social security numbebr wrong. They said they would resubmit it to the IRS correctly (keep in my they already told us it would be 1-2 days bebfore we recieved our funds on the card). Two days went by and still no money. Come to find out the time line changed from 1-2 days to 8-15 days now. I paid over $300 dollars for a return that I could have done online and recieved quicker. I have had this company file m taxes for the last 4 years, but this will be the last time I am deceived by those scam artists.

As I entered to have my taxes filed Mr. M didn't even welcome me until I answered a series of questions. Did I own a home, was I in school, did I have children and about 10 more question that I don't remember off hand. He explained that he wanted to know what documentation I needed before I sat down. In order not to waste the preparer time. When he was satisfied he called a preparer to assist me. As I was being helped I tried to give the person deductions I thought might help in preparing my taxes. She said I couldn't claim things such as uniforms because I didn't own my own business.

She proceeded to ask Mr M who said absolutely not etc. I then asked,"why couldn't I claim these deduction?". I asked for an explanation, this is when Mr. M became irate. I began yelling at me declaring that I couldn't. His explanation was in terms that were unfamiliar to me. Accounting Jargon is something I don't understand. For approximately 20 or more years I have been doing my taxes with H&R Block. I have been filing at this particular location for about 3 years no.

I am very confident in saying I will give my business to someone else. I believe Mr. M is a person who is used to treating people or women as though they are not to question his knowledge or authority and if this is what H&R Block has working for them I rather take my chances with another company, rather than be embarrassed and humiliated as I was in that office. My simple question was why can't I claim the items I was questioning instead I received a tremendous scolding. I had never had problems in the past. H&R Block should scrutinize who they hire in managerial positions better. Knowledge of the business is not the only area of concern. I believe the ability to explain taxes in a language people can understand is essential. Also not forgetting that although we are not purchasing any goods we are paying for services and so customer service is of the utmost. Mr. M should no customer service skills what so ever. I am truly disappointed in the way I was treated and will surely let my experience be known to all who will listen. I have also been trying to get in touch with the District Manager of this area to no avail. The District Managers name I was told was Enid C. This is why I have taken this course of action. Thank you for your time.

We had read all the comments that were written on the complains page for hr block, so when I went in to do my taxes before we even started, we specifically asked the women if this could affect my getting my taxes... she rattled off that it was because of the stimulus from last year was the reason and that I should have no issues getting back my taxes in 1-2 days. I told her that I could well do my taxes if there was going to be an issue and it was going to take longer. no she reassured me,

well here I sit denied and it is going to take 13-18 days. They will tell you whatever they can to get you to let them do your taxes but if you can put the information on the form yourself go to the post office and mail it then do it, don't cost yourself the extra 300.00 for nothing.

This money could have answered a few of my financial concerns that have been piling over the past month, due to an unexpected illness in the family, I am extremely stressed out. we had even planned on going on a small trip in a few weeks just to get away for a few days, but now knowing that I may not have the means to do that just adds anger to my frustration. I could have done my own taxes if I had been told the truth when I asked and that would have saved me money, I just hope that something good ultimately comes from this disaster.

After the Greenwood Office personally explained to me that they are the Best Office in the Indianapolis area I felt comfortable in offering them my Simple Tax forms to them. The person I chose explained to me that he's been doing Taxes for 14 years now, So with that said, I felt comfortable, But had explained to him that I was not very intelligent in the tax field and would need him to be honest with me, When finding items that would be a deduction. He was utterly rude right from the get go, He was having computer issues, He kept rebooting his computer,

There were forms he reprinted many times and he expected me to remember everything With no understanding I am a first home buyer, and talking with my realtor, I had learned about the tax breaks I was to get, But H&R Block did not complete my Taxes correctly, Prior to purchasing my new home, I was to complete a contract that I had signed with my previous landlord, So the rent that was paid was not accurate in the tax forms, H&R Block did not include my property taxes that I paid on my new house in 2008 neither! Furthermore, H&R Block did not include my HUD Paperwork for the 2008 year,

There are many, many items they did not include that I could of had deductions on! I was charged $212.00 for their services and when I didn't understand their fees, He remained rude,mean and was very impatient with me. I only received a $760+ tax return this year, and that's embarrassing, and it's wrong! I will never for the rest of my life choose any H&R BLOCK branch to ever do my taxes again. I have been honest and truthful every year, But with how I was treated and how they shorted my return, There are bills now that I can't pay in my home during this of need! This is abstruse, And I've lost all faith & respect for H&R BLOCK!

Loss of deductions, time, and money owed to me!

On 01/14/2009 I went into HR Block to file my taxes and I had opted for the regular irs refund. I was not aware fo any loan that I was appling for because they told me it would be 8-15 days before I would get my refund directly deposited into my account. Soon after I checked the IRS and they said that my money was deposited into an account on the 30th of January.

I called HR Block bank on 02/02/2009 and they said yes that they did receive my refund and that it would be deposited into my account on 02/03/2009. On that day I checked my bank account and nothing had been deposited. I then called the bank again and they told me that they did not have anything and that I needed to call the office where I filed. I then called them and they said that I was denied for a loan, that I was unaware I was applying for since I opted for the 8-15 day refund. Anyways I then was given a number to HSBC and I called and finally after hours of being on hold spoke to someone at 9pm. I gave the lady my social security number and name. She then told me that there was fraud on my social security number and I needed to take my complaint up with the fraud department.

Bottom line is I am being told that I was denied for a loan that I never even applied for and they are holding my refund. No one is giving me any information and I am being charged HR Block fees of over $200.00 for money that I never did receive. I have had to miss work to deal with this, and several of my bills are late as a result of waiting on funds that have never been sent.

last year i filed taxes w/ h&R block. they said i would need to pay out 366$ and some change, now! before i could get my refund? so i said i guess im backed into a corner on that. so about a week later i decided to call h&r back and ask for a recipt on the 366 i paid out. they couldnt come up with one, on accoount of they have not even the slightest idea as to who the money went to. (little odd it was a huge deal to pay this unknown debt when it was about me. now not even getting the proper attention as a customer)so all in all,its been a year later still been calling maneger(s) one after another and come to find out, hsbc took my money and i have never even delt with them nor have an account. so how could i owe them and why do they get paid out of my taxes before i can even see the paper work?

never been paid from them. they gave me and still are, the run around and around! now im having another deal because i got an emerald card from h&R and used it to pay some bills ,and i accidently overpaid a bill so i kindly asked them to put my money back on my card. now its been 3 weeks and nobody knows what the status on my returned money is. most of them have no clue about it untill i explain all over again. and yes hsbc financial bank is the base of the problem again!

i couldnt pay my bills ontime. got charges now because a couple hundred dollars is gone by accident? i also am out about 560.00$ all due to h&r block and there lender HSBC financial bank. i could go on for hours with all the damage they have caused just because of those 2 issues!

I went to H&R block for my first time on Friday Jan 23, the lady that helped me was Maria, when I arrived I was not told of any prices, thinking that I would pay a max of 150.00 to file because I have no assets i dont own anything all that I have is my job my 2 kids and Husband. When we were finnished the total was 266.00 which was alot to me but I had never been and said ok also i was informed that is i pad an add. 100.00 bringing my total to 341.00 I would get my cjeck in 1 or 2 days and i would get a call. When Tuesday Jan 27 came and I had not recieved my check I called and they said that it was there. Now that was days later not 1 or 2. my husband picked up the check and it was 800.00 short.

I was very upset and called H&R block and talked with Larry Bear the manager and he told me very rudly that when the STIMULAS checks were handed out las year i didnt get all of mine and that it was added into my return. My total return before any fees was 3200.00 with there fees I was suposed to get back 2800.00 the check that i recieved was 2000.00 a whole 1200.00 short because of them. In telling Mr. bear that when i had went on Friday Maria had not told me anything about a stimulas added in. Larry began to get rude talling me that he would fire her right away and all his employees right away then he laughed at me. I told him that all i wanted Was my 341.00 bakc because i was miss informed about my whole refund and that he did not know when i would ever see that 800.00 and also for paying 100.00 to have my check in 1 or 2 days not 4 days later

I am now out of 1200.00 that i desperately need in the way that our country is now and with me and my husband trying to keep our jobs and take care of 2 kids under 4 years of age that 1200.00 could go along way. I am very sad at how i was treated. I went to H&r block thinking that they new what they were doing and they had no clue. Even the manager did not know when i will see that 800.00 dollas that is owed to me. please help. thanks

I received my w2 forms on January 16th 2009 made an appointment with H & R Block ( which have done my returns for 7 yrs)for that day, op tied for which I have gotten many times and this time was denied, Was told that I would recieve my check between the 23 and the 27 of this month, I called the 28th and was told that my check would be at the office on the 30th,,,It is now the 30th and once again called the office and once again no check,,,I then talked with a superviser and was told that they would look futher into this matter,,

Got a call from Mr. R and which informed me that my check was not there and the the Government was holding my check and 50 other peoples monies due to a stimulas increase,,,this is a bunch of -----,the government has all year to use all of our money for what they need to,,,as many of you out there I am a single mother with limited income and as the country is in this state of recession all of us need our refunds NOW !!!!!!!! We all need a place to sleep,and if we dont have our money,,, WHERE are we to go???????????????????

I filed with H and R Block Tax Cut and figured it was the safest way to go. I have never had a issue with this company in the past but this year it is a nightmare. My money was to be deposited into the bank on the 28th. That never happened. So on the 29th I called the Tax Cut line and they assured me that I would have it the next day the 30th. Well here I am on the 30th still nothing. I have talked to 10 different people who I swear have no idea what they are talking about.

The last person I talked to told me that the IRS did some false info and they will not be depositing until today. Well being I used Simple Pay my money goes to H and R Block first so they can take out the fees. He also told me that I will have my money Thursday or Friday of next week. Ok so now we are at the 5th and 6th of Feb. I asked why it took so long..... his response was because of the processing time. WHAT!!!!! what happened to the 8-15 days that they promise. I filed on the 16th. That is like 20 -21 days later. I know I will not use them again next year. This is ridiculous I am a single mother of 2.

According to the IRS, my money was direct deposited on the 23 and here it is the 28th and still no money. Now H&R Block says the IRS made a mistake and it won't be til the 30th. I will never go to H&R Block again. Plus the fact all the fees and bank charged I had to pay, and for nothing. Of course there is damage, and they know it.

i was in the offices doing my taxes and i asked the lady if you have a child missing for 17 years why the irs don't ever gived me credit. i also said to her the irs hold my taxes for 17 years with the excuses the it was for the student loan. my student loan was 3,000.00 thousand dollard. the irs got me with 20,000,00 dollars. never gived me any credit for a child missing 08/08/85. how can i talk to some one? she said welli don't know?

i let her do my taxes and it was on friday. on sunday i call my taxes it wasen't in the offices, no one said anything, when i walk in. the front desk said. oh! the irs is holding you're check we don't have any idea. the irs didn't proved it. i arrived home in watauga wood and i talk to a friend the is working in 1 of offices inside the hsr block. my friend look in the computer and siad. this people inside hsr block lie to you. you was aproval. some one inside the offices send and e-mail to the irs with you're information and this is the id# and this is the copie also of the transation the irs proved the check to the hsr block. call a lawyer. so i will do. none clerck or employee inside the hsr block can't break people confiality. bad moved.

emotional also lie to custumer. fee need to go back to my returnd. i send information to the fbi.

We took out a H&R Block loan in November, with Ms. Veda Pennymon, and she estimated that we would get back 8000.00 this year before the loan, and after the loan we would get back at least 6000.00. When we filed last night we were told we were only getting back 4050.00(somewhere around there) before the loan. After the loan we will receive 2700.00. How is that? I understand that it was just an estimation, but to be off 3000.00 is not an esimation it a mess up.

On January 26, 2009 my wife and I went to the H&R Block on 1025 Nashville Pike Gallatin, TN. 37066 to file our income tax. Our tax specialist M. Patterson prepared our taxes and notified us the fees and options on how we would collect our check. We showed Miss Patterson all of our documents including the 1040A which is a monthly statement from the IRS.

Miss Patterson never mentioned to my wife and I that the IRS would withhold the amount of $1,805.60 and it would take eight to fifteen days to receive the remaining amount of our income tax. Miss Patterson proceeded to give us the options on the time length and the fees in which we opted for the one to two business day refund check. If it was explained to me that it might take longer because of the money owed to the IRS and the IRS would automatically take the $ 1,805.60 I would have considered other options.

Re-adjust my financial obligations to my creditors.

In 2007, I went to h&r block to have my taxes done. I took my last pay stub and did a rapid refund. I received my refund on the emerald card which is a rip off because it takes your money from you whenever you use it. Things were going okay until December 2007 when I received a letter from the IRS saying that I owed them $1600. I went back to H&R Block in January 2008 and apparently the person who did my taxes put the incorrect amount of earned income on the return. The tax preparer was no longer employed by H&R Block so someone else did an amended return that I had to submit to the IRS. This time they told me that I would get an additional refund in the amount of $118.

A few months later, which was September 2008, I received another letter from the IRS saying that the amended tax return was incorrect and I owed $1600. I went back to H&R Block with the letter from the IRS and someone did another amended tax return and I had to send that to the IRS and pay the penalties that I owed the IRS which was $153. I received another letter from the IRS saying I now had to pay the balance of $1500. I went back to H&R Block with that letter and found out that H&R Block was saying that it was nothing that they could do because someone declined the peace of mind on my behalf. I never knew anything about the peace of mind! It was no way to dispute it because the original tax preparer did not work there anymore.

H&R Block employs the most incompetent people and you will have to pay for their mistakes. I gave that guy my W-2s a few days after he did my taxes. Therefore, he could have easily done an amended tax return then. Instead, he didn't say anything about the mistake as if it would go away. I am unemployed and I have no way of paying this money to the IRS! I urge everyone not to deal with H&R Block because they are scam artists!

I do not have a job and I do not have $1500 to pay the IRS. I am a college student and will not be able to pay my tuition because I have to pay the IRS $1500 because of a mistake that could have been corrected in the beginning!

In 2006, I closed out my retirement. I wasn't sure how to file my income tax. H&R Block seemed like a reputable firm and they advertised they backed up their product. This year, in 2008, I received a notice from the IRS that I owed $5,000 in taxes. I called the IRS and found out, that due to a typo from the person who did my taxes, I owed $5000. When I contacted H&R Block they told me I didn't purchase the extended package that covered their making mistakes. I assumed if you hired someone to do a job, they are responsible for doing it correctly. I could understand if I held back information, but this was totally on them. Imagine having to pay a car dealer extra for a car that was put together correctly, or house that was built that wouldn't fall apart.

In these economic times who has $5000 dollars. I am a single mother of six. Most are grown, I have one daughter in college, one I help with expenses when I can and a 13 year old. The banks at this time won't give Donald Trump a loan so how can I pay this back with all the fees and penalties rising up? I'm more concerned with the fact their are people out there who have gone through this themselves and thrown their hands in the air and gave up, or those who will sucked in by false advertising.

I filed my 2006 taxes with H&R Block. The person working on my taxes had to keep asking questions from others in the office. Finally she told me that I would owe the IRS. Another agent came over to help her with my filing and after working on the return indicated that I did not owe afterall and would be getting a $488.00 refund. The H&R Block charge was $202.00 for tax preparation. This was a joint return, which I don't usually file. They suggested that it would be better if I filed joint. I had all of my husband's paperwork (tax statements, etc.). My husband lives in Michigan and I drove to Michigan to pick the papers up.

Apparently the first person included my husband's information. The second person came along and decided that they could do a better job of filing my taxes and somehow removed my husband's information. Needless to say I received a letter from the IRS in July 2008 indicating that I understated my income. I immediately went to the year-round H&R Block office to complain, they reworked my taxes indicating that I under reported my income. The envelope that was given to me still contained all of my husband's information. I paid them for Peace of Mind in case of an error but they do not really honor that. My tax bill for 2006 was for $5,400 (including penalties and interest). I will not be going to H&R Block again.

I paid them to do my taxes properly and assumed that they had included all income on my tax return. They do not own up to their mistakes.

I am paying a debt to the IRS in the amount of $200 per month and I have not filed my 2009 taxes. Because I was not aware of this debt for 2006, I received a Notice of Intent to Levy. Prior to receiving this notice, I went to the IRS office and sat for 2 hours without being called, sent 2 faxes, called on the phone only to be disconnection without speaking to anyone twice trying to resolve this issue and make payment arrangements.

I have filed my taxes with H & R Block since I was 16 yrs. old, I am now 29 and am filing my 2008 tax return, it was the most two frustrating days I have ever had. First, I had to ask the tax specialist not to say my social security number aloud every time she went to type it in with all the customers in the store. Secondly, the professionalism was non-existent; she talked to other tax specialists in general conversation and had to go back several times because the red flags kept popping up from her inputting the wrong information in their system. Next, another tax specialist had to come and walk her through the majority of the preparation which had me in awe because their software is self-explanatory. So we got done with the preparation of my taxes and I left feeling very unsatisfied.

The next day I received a call saying that the IRS had flagged my return due to my name not matching my social security number, keep in mind I filed rapid and was expecting my return on this day but that was delayed. So after receiving this phone call, I called the location where I got my taxes done and told them what was going on and I sware someone hated me because I had to deal with this same tax specialist, she yelled across the room to another worker my name and the situation and asked how to fix it, again I could not believe it now she was yelling out my business but thank God this time I was not in there so no one would know who I was hopefully, now here is the killer part , though I called to get this matter cleared up, this lady tells me that I needed to come back to the store because she gave me forms she should have kept.

Ok, now I am heated, my blood is boiling and I am about to get out of my usual easy-going self. I drove all the way back over there to give her the forms and just dropped them off at the desk because I could not deal with her anymore. Now on H & R's website it states "At H&R Block your satisfaction is guaranteed", but check this out there is no place for comments or complaints on their website nor is there a number, imagine that.

So instead I call customer support to find out where I would go or call to give feedback on their services, customer support answers and I ask for the website or number to give feedback about the services, after 15 minutes of searching and speaking with his supervisor come to find out there is no such thing but there is a satisfaction guaranteed statement, IMAGINE THAT! I then ask for the corporate office phone number and after 5 minutes he gave me a 1-866 number that did not exist, ok Im ticked now, so I hang up and call back to speak with a different customer support agent and asked if I could speak with a supervisor, he tries to get me to explain my problem but I told him I already explained that for over 20 minutes with another customer support agent and now I would like to speak directly to a supervisor, again I was put on hold for 5-8 minutes just for him to come back and say there are no supervisors available, at that time I just hung up, AGAIN. Even though I have been going to this company for all these years, this experience was just enough to make me never use their services again and I took several friends with me.

I have been a faithful customer of H&R Block for a couple of years. During Christmas I went to H&R Block and was approved for the $500 emerald credit line. I went back in January to have my taxes done which they charged me over $200. I paid to do the rapid refund where I would get my money back in 1 to 2 days. First I called up there to see if my check was in and the lady I spoke to told me yes. About 5 minutes later I received a phone call from them saying my check will not be here until 2 weeks later.

I asked why and the lady could'nt give me a straight answer. First she told me that the bank denied my loan and I asked why because I have been using them for years. She couldn't tell me why. Then about an hour later I got another call from them saying the reason why my check didn't come in was because the irs was holding my refund, I don't know why they could by holding my refund I do not owe them any money. They seem very suspious at H&R Block. Three different times I spoke to someone at the office and they told me something different.

I went in to get my taxes done--it took over 1 hr-and right before Joe finished the computer crashed, so it never went through. i took off work early to get my taxes done that day. a huge inconvience.

h&r block should make sure their tax systems are working before they schedule customers to come in a do their taxes.

I file my taxes last year in 01-30-08. because I needed the money fast. I filed them electronicly and they charged me over 400 dollars. I told them I wanted to claim for child care assistance and for some reason they said they had to mail them. so they file my normal taxes electronicly and they the other ones by mail. I got my money like they said in two days but they told me I was going to get 1320 dollars for the other one and I never did,

I went back to their office a few months after they did my taxes to tell them I had no money yet and they checked in the computer and told me that the IRS had received my paper work and that I should call them. for one reason or another I wasent able to talk to the IRS till yesterday and what the lady told me was that yes they got the paper work except for one form and that they could not process my taxes with out it.

I call H&R today and S. Hamel was off but Elizabeth told me that she was going to give me that form so I can mail it tomorrow or to call the IRS and asked for a Fax # so she can Faxed it directly, I did not have to go thru all this just because that lady forgot to mail a form

I was suppos to pay my mobile home with part of that money and couldnt. got behind on rent payments and might not seem a lot of money but for a mother of 3 girls with no help from a husbad (at that moment) it was hard to break promises to my doghters that I had maid because the money never got to me.

I have had my taxes done at H&R Block for 20 years. Last year, they did my taxes wrong. No one would fix them. They tried to charge me a $379 fee for my taxes. I paid for the extra service that would guarantee my taxes were done right. No go. Not only did they do nothing about my taxes, I had to redo them on my own, they wouldn't back off the charge either. Well, I am not paying it and they did send me a gift certificate for this year for $50. I will not send anyone there I know and someone should do something about them.

We were told we would get a state and federal amount and after one large one came correct, we didn't get the state so we waited and waited and then we get an audit form, we waited and they came back to say they were off by a couple thousand dollars. We bought the peace of mind and it doesn't count for them to promise and amount and not actually get it.

It was devastating we took a trip waiting to pay off a bill with our next return that never came, even bought a car. We were so upset by the loss, just expecting it is hard. I could have saved $400 and messed it up myself!

H & R Block in Calgary AB (Carol Benjaminson - Senior Tax Specialist) filed a 2007 return without my consent. My common law husband took all the information into the office, they did up the returns for both of us,he had to sign for his and was asked if he was signing for me or was she. In the past I have been required to sign my own return. This time he was told not to worry about it she (C Benjaminson would take care of it) She did not sign the return but she did submit it to Rev Canada without me seeing or varifying the return. Not even a phone call to see if in fact my common law husband and I were together.

I have been in touch with countless employees of H & R Block everyone one from receptionists to district managers to regional managers to customer service to Senior paralegals(R Akers) and todate have been offered a refund for the service they provided. I returned that because I didn't pay for it, now they have sent me a certificate for this years taxes. As if I would use their service again. LOL

I have been told they have security measures in place and that you have to sign the return.When I told them I never sign the return, that I was in another province I was told I must be mistaken,they appologise for any frustration I have occured but todate have not addressed my complaint, which is simple. They filed a return in my name without my consent. What do I do? How many people out there are in the same situation. I wasn't but could have been in a real fix. Do they have the right to file a return without my cosent or with out my signature?

I would like to discuss my experiance at one of your offices here in Kalamazoo Michigan.I went to H&R Block to get my taxes amended for 2005 I picked up my taxes in Sept 2008,mailed them off.I recieved a letter from the Federal in October 2008,stating that one of my dependents name did not match up with the soc # went back to H&R to have that corrected a mistake that was made by Mary which could have been avoided if she would have checked her work before releaseing the documents to me.

I mailed them back in November 4, 2008.I spoke with the IRS today and they state that my taxes was not done correctly and that I am not entitiled to any other money. Mary did my taxes which gave me 1,574.00 approx.I did pay for my Michigan return also which I have recieved a letter back from them stating that the form for my rent credit was not included and therefore my taxes are being held until they receive that form.Since dealing with H&R my taxes are constantly being held up and rejected. I would appreciate your prompt attention regardinging this matter.I would request that my taxes be done over to see where the error is and I also would like to request my payment back for all the inconvenience.

The economic/physical damage is I have paid fortaxes to be prepared and not receiving that right ther is a hardship.

I had H&R Block prepare four years of my taxes, 3 of which were done incorrectly, and then had to be ammended, which they did, but also incorrectly, so I ended up having to pay, but also interest and penalties etc, and ended up with a judgement against me becuase H&R block showed that I did not owe any taxes, but that is not how the Dept of Revenue had it. Evetually H&R block admitted they did it incorrectly, but said it was a data entry error and that they did not cover that, even though it was their staff doing data entry, and even though I had peace of mind coverage. In addition the staff who prepared my taxes initally did not mail my taxes until June, so I ended up with other penalties.

They do not stand by their work and do not provide effective services. They offered 100 off my next service, but obviously I do not feel that it would be in my best interest to have them prepare my taxes again

This has caused a judgement on my credit, taxes, fees, penalties and interest that I now have to pay, H&R block is still deciding what they are responsible for, In addition I went ot them to make things quick and easy, this has caused so much extra effort time and expense on my behalf. H & R block also is very poor about returning calls and following up, making it even lengthier.

Took out a hardship loan to save my home which was being forclosed. When I took papers to have taxes done, I also took them the 1099. The 1099 was attached to the paperwork along with my W2 but was not put in on the computer. Now 10 months later I receive a letter from the IRS stating that I owe over $3,000 dollars. I do not have that kind of money. I do not own a car, home and my place of employment is closing and moving out of state so I will be out of a job. I feel H&R Block should be held responsible as I paid them to do it correctly and they didn't. They signed the return stating everything was correct when it wasn't.

In September 2008 I received a notice form the IRS stating that my 2006 taxes were not filed properly and that I was over paid and therfore owe them $502.00. I was devistated and was not sure what to do. But remembering the Piece of Mind insurance I purchased when filing my taxes I was certain I would have nothing to worry about. I must say I was wrong its been since October 18, 2008 since I have filed this claim in which I was told by the H&R rep. Bob P. that it was an error on there behalf and that after filing the amendment I should receive payment within 4 to six weeks.

This claim is currently still being reviewed by the corporate office and each time I call to check the status or see if there is anything I can do to speed up the process I get the run around as well as being told the information is being pushed off to other individuals. I must say my feelings towards the security I once felt has been diminished by not only the treatment I have recived but there incompetance of certain information when preparing ones taxes. If they took as much time preparing the ones taxes as they did when its time for them to pay for there mistakes there would be no need for one to pay for a piece of headache. Not to mention they don't even contact you to review whats going on they make there own assumptions. This is not fare.

H&R Block made an error when entering federal witholding on tax return for 2006, entering $700.00 more than should have increasing my tax return for more than it should have been. Now the IRS would like those tax funds back, understandably.

Since I purchased the Peace of Mind insurance to cover any errors made by H&R Block, I feel they should honor my claim, and pay the tax requested by the IRS. They have denied my claim, saying it is not covered. Yet they sent me a check for $72.00 to cover penalties and interest. If my claim is not valid, why then send me a check with a letter saying that by cashing said check settles all claims with H&R Block?

I now owe the IRS $690.00 for which I have made payment arrangements for.

November 24 2008 applied and was approved for an advanced line of credit in the amount of $800. On that day my emerald card was loaded with $700 $45 for annual fee and $55 for future transfer. Tried later to transfer $55 and was told systems are down call back. On 12/11 as I shop, I checked my balance and it was $0 H&R Block said that I was not suppose to get $800 due a line credit I had received. Since I got the mo repay money I had to repay it.

I have been using Block for 8 years and this is the thanks of card services states that my approval for $800 was a systematic error she nor Linda could explain why I was given too much money. I have spoken to Nancy with public affairs and she made me feel as if I was in her way. I wanted send my letter to the Board Of Directors but I needed the address @ 3:45pm est she asked me to call her back in 5 min beause her other phone was ringing.

I have had problems with my emerald card and the line of credit. I lost my old card, so I went and got a new one. My old card had a balance of 57$ on it. I called the help line to get them to transfer the funds and they said I needed to fill out the correct paper work and that it shouldnt take but 48 hours. Well thats what I did and I have been waiting on them to transfer the money for a week and half now! Every time I call up there they hang up on me and some one always tells me something different. Everytime I asked to speak to the supervisor they just [run] me around. The supervisor hung up on me and so has all the [others].

I will not do my taxes again with H&R block. Which is a sad thing for me considering I've done my taxes with them since Ive had a job. My additude towards them is the worst. They need to learn how to talk to customers and learn how to do there job.

Ive had to wait near two weeks just for them to put 57$ on another card. when the information is right infront of them. Clueless agents.

I too recently applied and was denied the Emerald Advance holiday loan. I have been with H & R block for 6 years and my refunds always average $5000 or more. I participated last year in the program and paid my loan back on time and with no problems. H & R Block sent me a letter INVITING me to return to the office this year and open up another line of credit advance. They even advertised that you the anount would be raised to $1000 instead of $500.

I drove over an hour away to the nearest office, waited for 2 hours as I watched customer after customer get denied. They never advised anyone that they would be performing credit checks this year. If they had only advised their customers of this ahead of time, most probably wouldn't have even applied. I didn't know they were going to do that, I certainly am not happy with another inquiry on my credit report.

H & R Block failed to inform anyone that their program had changed. I can only imagine the millions of people who depend on this loan for Thanksgiving and or Christmas. I hope everyone decides to file their taxes with another company. They were wrong to do their loyal customers this way. We depend on this loan to pay bills, buy groceries, or just for extra Christmas money. I wanted to use the funds to fix my car and I depended on it.

My husband and Went to them to get the advance they have been doing for a few years and we have gotten it every year but this one! Now they are doing credit check on everyone well who in there right mind would pay money put the money on a card? Then pay to use the and like paay $300.00 in fees ect. We have been giong to them for some time and are very upset that they never told us about a credit check and the only reson we went to them is that they offered that to we were even sent aletter stating EXCLSIVELY for John and Alison just bring your pay check stub and I.D. thats it!

No one at there offices could tell us anything! So the next day they told us to come back and they would redo the app. boy was that a wase of time they were calling all over and did't know much of what to do needless to say we drove about 30mins from our house to do this! EVERYONE in that place was getting turned down!

We counted on that money to pay some over due bills and X-MAS for the kids witch we are not going to be able to do and most of all the RENT now we don't have any other money in the bank and our kids will ahve to a tax retunr X-MAS as I'm sure alot of other family will have to do this year cuz of them they miss led us into beleaving that would get this. Not even in the letter dose it say credit check NOTHING at all!

I've been dealing with H&R Block for about 6 years and i wasnt gonna do it this year but with being laid off of my job i really needed the extra money for the holidays and bills. And since ive gotten the early tax return the 2 previous years i figured why not 1 more year i really could use the money but after me and my wife applyed they told me that i would be denied to geather we made over 30,000 but since im on unemployment we had to use here job well she wont make 10,000 this year and we didnt pass the credit check.

i feel blind sided buy this and think its [bad] because they rep told us that as is with other write offs we would get back over 5500 so someone tell me why that dont make me eligable for it. not to mention ive payed back every other loan they gave me. but like everyone else i will not be retuning now or ever.

I have used H&R block for many years and I have nothing but excellent results. I have also prepared my own taxes and had the company review them. They found items to save me money. I had not understood the questions in the TurboTax interview. While one tax professional was fairly new and a bit slower, her results were perfect. Tax professionals have taught me to keep good records and to plan ahead. I have found that communication is the key to a successful return. I ask lots of questions, all of which have been answered to my satisfaction. My husband did our taxes for several years and I simply signed. That was a mistake; he cost us a great deal of money because he did not pay attention to detail! I was able to ammend only three years prior returns and our refunds were substantial. We had Sch A, B, C, D, E, Installment sales, and self employment w/expenses and office in home. H&R Block rocks!

H&R Block prepared our federal and state tax returns for 2006. We donated a house to the City of Virginia Beach Fire Department. The fire department trained on the property and in the house. The fire department broke windows, destroyed walls, cut holes in the roof, etc. H&R Block claimed the contribution on our returns, the IRS disallowed the deduction. We purchased the Peace of Mind Plan, we made the claim through our local office (Lynnhaven Mall), it was denied. H&R Block claims that we provided misleading, inaccurate or false information. We trusted H&R Block, a tax expert to do our taxes and they failed. What is most disturbing to us is they made a mistake and now they refuse to do the RIGHT thing and correct their mistake.

Back taxes, penalties and interest of almost $4000.00

I went in to H & R Block and applied for a RAL. They told me APROXIMATELY how much money I should get back from my taxes and then said how much they could offer me in a loan. And I was happy with the loan amount because I wanted just to get some back so I would still get plenty back when my refund actually did come back. Well when I went back in for them to do my actual taxes I was horrified when they told me that i was getting quite a bit less back then what was quoted to me previously. Now I understand that it is an aproximate figure that they give you, but this was a difference of hundreds of dollars. I will never go back to H & R Block again.

I ended up haveing to pay money back on the loan out of my pocket. I wanted H & R Block to pay for my loan, but they refused.

My husband and I went with our W-2's to get our taxes done. We needed to wait a month or two to finish the paperwork because I had a tax offset due to my student loan default. She told us to come back when that was released. I called to get them finished and they had lost all paper trail that we had been there. They had it all on the computer but no paperwork. Ginger spent time looking for it but never found it. I asked her what they would do and she told me to go back to all the places of employment and get copies of our W-2's. They would give us some kind of discount for our inconvenience. We would then have to wait for the former employers to get copies to us and we now have to wait another 8-12 weeks for our refund. She talked with the woman who was very old who put it in the computer and she couldn't remember anything or where the papers might be.

We had to find phone numbers and make several calls to get copies of W-2's and then wait ove 2 weeks to get them and then we have to wait 8-12 weeks for our refund.

I just discovered that a significant error was made by the tax preparer at H&R Block for my 2003 federal return that made me liable in error for almost $2000. Today I am mailing a letter to the office where this occurred as well as a copy to the CEO of H&R Block. Upon reading some comments of consumer problems, I am sure that they will not take this matter seriously, since the 3 year limit for filing an amended return has past.

Because of their error, I am out almost $2000!

I had Kathleen S do my taxes in 2006 a the Walmart office. I took my taxes from the past 5 years to have them looked over for mistakes also. I got a letter from the IRS sometime before I had my 2007 taxes done and brought it to Kathleen's attention. She had put on my 2006 taxes as claiming my daughter Brittny which my ex-husband has done since our divorce 12 years prior, I have always filed as head of household not as claiming her. Had to send in an amended return which in turn says I owe state $109.95 & Federal $1564.43 for her mistake. I have never in the past had a problem with my returns. I have my taxes prepared by a professional so this does not happen. She had 5 years of my prior returns she should have caught her mistake if she even would have looked at them, shee called my a few wekks later and asked me to pick them up that she found no mistakes. I want someone to take care of this as it was not my fault. I have contacted Kathleen but have not heard a word from her. I expect to hear from someone regarding this matter soon.

I've been filling my taxes with h and r ever since I was 14. I've always claimed my nephews as nephews because I was actually providing for them. The year in question h and r filedb them as my sons. So now I have to prove them my children which I could. Not. that year I filed rapid which means I got a loan. I paid the irs now I have to pay the loan too. H and r should be responsibl for there mistake. please I can't afford it.

My credit is shot because of this and the suffering of owning the bank almost 4000. I live my life everyday tring to do the right thing, please help

I filed my taxes with H&R Block in 2008, and I said that I want direct deposit this year so I would get my Economic Stimulus Payment Refund sooner, and I was told I would get it. On May 16, 2008 I did not get the Economic Stimulus Payment Refund sooner. I called the IRS the next day and was told that H&R Block put my Social Security Number down as the bank rounting number.

So now I will not get my check for another two months. This has cause undue delys in my plans. How can H&R Block put my Social Security Number down as the bank rounting number? I understand that H&R Block wants there money first to take out there fees then refund the rest. However, knowing there was a Economic Stimulus Payment Refund, H&R Block should have had plans for this and another paper or something filled out. This is poor. I have files a BBB and attorney general complaints. H&R Block says they did not put mu S.S. as the bank number. I was told by the IRS they did.

Had to wait month(s) longer then I should have to get the money. I was told by H&R Block I would get it sooner by direct deposit and not by check, as I did get it by check because they give the wrong info.

NEVER GOT MONEY FROM CLASS ACTION LAWSUIT

I received a letter stating I owed taxes for the year 2005. When I had H & R Block do my taxes I paid extra money in case the IRS ever came back to me. H & R Block would take care of it. He redid my tax return and I paid over $1,000.00. A few months later I received another letter from the IRS stating I owed them more money.

I once again contacted Horris Brown in April and never heard back from him. I have called numerous H & R Block offices in Jersey City, Hoboken and Secaucus, New Jersey seeking Horris and some help. No one has ever called back. How could I owe the IRS over $3,000.00 in taxes when I only made $30,000.00 that year. I am now being sent notices and the penalty fees are adding up.

Over $3,000.00 paid in taxes because of H&R Block.

I felt confident as I walked into the HR Block office to have my tax return prepared in late January. I was even lucky enough to have the office manager himself do the return. As he was working through the return it struck me as a bit odd and alarming that he seemed to have difficulty with my simple return forms. He also talked and joked incessantly with co-workers as he stammered along with my return . I noticed he didnt include my daycare or mortgage interest as was normally done in prior years so I asked him about it . He assured me it couldnt be used on my return. I asked 3 times - each time he said it wouldnt be applicable.

It continued to bother me , I just felt so strongly that he was wrong so I called and talked with another preparer there and met with her . I showed he my prior year return and she agreed - yes - it should have been claimed on my state return. I was not offered a refund of my fee, but I asked for and got the refund.

Realizing the error is theirs, they make the correction ( the original preparer told me to come back in MARCH). Then lo and behold I get a letter from the IRS they cannot process my amendment because it was not sent with the correct forms. This is ridiculous. Now it is late April and the office I went to is closed - they advise me I have to drive 45 miles to the closest open office to have this amendment corrected. By now Im interested in arbitration, I want some kind of restitution for this hoop jumping act I am forced to perform. Meanwhile gas prices are skyrocketing.

I did go this distant office - they tried to claim it was the IRS that is the actual instigator of this problem, and they send my corrected amendment. I have called this office numerous times for three months trying to get some information on opening an arbitration case. They dont answer the phone most of the time, and when they do they tell me I have to talk to a person who is conveniently not in today . Something has to be done or they will continue their circus act under the guise of being so accurate they guarantee it Where is this guarantee ???? I am looking for a lawsuit against them , and will not rest until I find one.

I have spent undue time , money and sleepless nights in frustration.

After weighting 10 weeks to get my state refund.I contated the superviser found out that my address was worng it wes a prepears mastake.and was given my money back for the state taxes. After missing my fed rebate it was discored that the same thing was on my fed taxes as well and was told thatI would get a fed refund for the preperration as well this was in June .I called back to find out that the check was missed dated an it has been fixed that I would get in a week.Itbeen a week+I wont to know if I am getting the run around

I alomost loast my home and had to borrow money I was counting on the tax rebate to help catch up on my house payment I had to contated the IRS myself to fix the matter.I wes told in April that it was taken cair of and not to worry about it By H&R Block repersentivs it was not till tracted it down myself in May I found the problem I was misslead by your repersentivs My taxes wea done in early Feberary.The delay almost ruin me thinks a lot!!

I had called H&R block for assistant. After explaining my issue and problem to the associate (which was very pleasant) she said that she will need to get somebody to further help me with my problem by transferring me to tech or whatever department that will assist me by walking me through. I got transferred to the investment broker which i wasn't aware until explaining about my issue and he advised he will have to transfer me again to the right department. I was once transferred to a third partnership which was a nice lady...and said that she wasn't able to assist me because i was transferred to the wrong department again. I was told that minimize my topic of issue and instead of having one of the h&r block associate help me, ask for a supervisor.

I had called H&R block once more 1-800hrblock and rashard who answered the phone asked how he could assist me. I calmly said hello, yes can i please speak to a supervisor. he replied well before i transfer you can i try to help you with your issue. I said no that i reallly just rather speak to a supervisor. Puts me on hold and comes back and says...can you explain what is the issue about because the supervisor will not come to the phone unless the problem was addressed. I got frustrated and told him that because of the problem with the supervisor not coming to the phone to resolve issue is my problem at this time. I told him, i wasn't mad at him but now i'm frustrated that the supervisor is refusing to come when a customer ask to talk to him/her.

I told him that an irate customer is the issue of why a supervisor is needed at this time. He comes back and says i'm sorry, but i will have to try to help you because the supervisor is not coming until the a reason was givin. AT this time i was furious. I told him i have been transfered 4 times to different department and was tired of repeating my problem and that i rather talk to a supervisor and i cannot believe that a supervisor refusses to come and help a customer who has been doing taxes with them since 2000. I felt as if they were playing games or just wanted to make my day worse than it already has been. I told the customer representative that i was not upset with him, but i am furious now at this point and i do not blame him and i really, really rather just speak with the supervisor.

He replied to me well I understand we get a lot of irate customers all the time and before a supervisor can assist you it is my job to try to help you. I replied, well im not mad at you but im just tired of repeating my self, and that i just rather just deal with the supervisor. Unfortunately he says if he can't not help me is there anything else he can assist me since a supervisor is not available. I asked him for a corporate number and he said they didn't have one, but he can fill a complaint form.

trying to view w2forms on line to retrieve a 401k that i can't find. I called previous jobs and companys that i was told to call and even though they couldn't find my account they had all my information and the advise they told me was to go through w2 from previous yeears and that should tell me what year i had contribute to 401k or if i ever did contribute.

I prepared my 2008 tax services with H & R Block Premium @ Penfield NY location. The reason I took it there and pay more money because they claimed they are the best and check every dimension of your taxes, and if they make a mistake they grantee to help you. Surprisingly, last month I received a letter from government that you owe us $7000.

When I called back the H & R block representative and address the problem after she reviewed she indicated the it was her fault and made mistake due to the personal problem last year. If a representative of H & R block have personal problems and not ready to service clients , they should stay at home! The reason I pay more and selected tax specialist is to expect to do the quality services! I am dissatisfied with this company and would not retune to the group of H & R block any more!

HAVE TO PAY $7000

In April of 2008, I went to a scheduled appointment at the H & R Block office here in town. The person who looked over my tax information was not sure what to do with it, so she asked if she could pass this paperwork on to another person in the office and have her do my taxes. I said of course, that's fine. Fast forward to appointment with other person. Other person isn't sure what to do with my taxes either. She needs to file an extension for me so that she can investigate a few things. Ok with me.

3 weeks later, I had not heard back from other person so I gave her a call. The answer was she was looking into things, had a couple calls in the works, and she'd get back to me. Fast forward another 2 weeks or so. I made another call to the office, and again, got some more excuses. Note that along with the excuses, I had to re-explain to her certain points about my taxes. Things she should have remembered or at the very least, have written down. I really REALLY dislike having to repeat myself!

Fast forward past another phone call or three-- it's now over 2 months later. Now my taxes are going to be done by the guy who owns the office since otherperson just didn't know what to do with them. Another 2 weeks and a couple days pass with nothing heard from owner guy. I call the office-- again-- and other person says either she or owner guy will call me back that day. No one calls me back of course. Next day I call the office-- again. Other person gives me the direct number of owner guy. I call ownerguy and he apologizes to me for not getting to my taxes. He said he would pick up the form (notice how nothing has been done with my taxes yet?) and have them done. I said I wanted them in a week, that I was tired of waiting.

I then thought things through a bit more and called a local cpa. She could have my taxes done in a day, that what needed to be done was easy and she didn't understand why H & R Block was having such a difficult time of things. I then called H & R Block and said thanks but no thanks, I want my tax information back-- I'm tired of waiting. 3 months had already passed since my taxes would have been due without the extension. A week later I finally got my tax information back from them (even that took them time...). The CPA has easily and quickly taken care of my taxes in a couple of days and I look forward to my tax return arriving sometime in the near future.

At the 3 month mark in all this I also called corporate H & R Block. I got some random customer service person. When I explained that I was dissatisfied with the office here in town, she didn't say anything. I said let me guess, there's nothing you can do about it? She said yes, there's nothing they can do about it. Thank you H & R Block for not standing behind your company name. I will never EVER set foot in one of your offices again, and should anyone ever ask about your company and/or services, I will gladly recommend them to someone else. Delayed tax return and delayed stimulus payment. Not to mention a three month long headache!

Expecting my refund in 2-3 weeks, I called their office 4 weeks later asking if there was a problem. It's now close to the filing deadline, so we go into the office. It seems nothing was done after the SSN issue, but now that it's 2 days until the filing deadline, they do not want to resubmit. They print out my documents, hand me an envelope (all without their name on it) and advise me to mail it in myself. I can only imagine what would have happened had I not called when I did.

Now it's the end of July, I have to refile all my information with the IRS directly because my forms lacked supporting information on a number of items (a low grade audit, I guess), and H & R Block customer service is like talking to a wall. Not that I expect them to do anything other than admit it was poor service. They state At H&R Block your satisfaction is guaranteed, but despite their complete failure to file my taxes, or satisfy me as a customer, it did not keep them from keeping my money.

We used the services of H&R Block, Wentzville (falling under the St Charles, MO office) for our 2006 tax return. We purchased their Peace of Mind guarantee at the time. We were audited by the IRS for the tax return and it was revealed that H&R Block made substantial errors in the return totalling over $13, 840 which we were informed we now owed.

When we filed in 2006 H&R we originally refunded by federal and state (California) authorities over $6, 300. So we now had to return not only the $6, 300+ we had been refunded but also an additional $7, 000+. We needed to pay the IRS $9, 712 - and we are told to expect, due to the errors, that the states of CA and MO will claim from us another additional $1, 900 when they are finished assessing the new filing.

H&R Block admitted the very significant mistake (and in actual fact, in the process of determining the new, correct amount owed, discovered another basic but substantial error in their calculations and methods - while this resulted in less owed, it still underlines the fact that they made two very large errors). H&R Block honored the Peace of Mind guarantee by paying us (June 12, 2008) a check for $7, 330.47. This included their standard guarantee for penalty and interest ($2, 300, 47) plus the maximum allowed under the guarantee of $5, 000.

In short, we still needed to pay $9, 712. H&R Block legal department has written to us (Regina, Senior Paralegal) to inform us that they will not consider additional payments above and beyond what their Peace of Mind guarantee promises. Letter dated July 18, 2008. We believe this is unacceptable. Never in our wildest imagination, and I gather from discussions I have had with H&R Block representatives, that such substantial errors should ever be made by a professional tax prepare.

We are out of pocket to the tune of over $13,000 when we cannot afford to pay.