H&R Block

My husband and I have used H&R Block for several years. But this will definitely be the last time. I just found out that our refund check has been lost. But apparently it was sent to the wrong office Wednesday, February 1, 2012 and when it was sent to the correct office Friday, February 3, 2012 the check has been lost. We were never notified of this and the only way I was able to find out was to call again today, Tuesday, February 7, 2012. When I asked them why they didn't void the original check and print a new one I was told that they did not know how to do it and to call back when the manager comes in this afternoon. So now I am waiting to hear from someone regarding this **. Hopefully, I will get my check by the end of this week, although it should be reissued to us today. I called the 1800 number and filed a complaint but was told that it could take up to 3 days to hear back. And they had the nerve to say that at least the check wasn't cashed.

I was told that if I took the card to my bank and deposited it all at once there would be no fee. That was a lie. They want $25.00 for that. I then called the 1800 number to complain and was told that if I went to an Apoint in CVS store I could withdraw my money with no fee. Another lie. The Apoint has no fee but if you withdraw any money at any ATM you have to pay the HR Block Bank $2.50. This was never told to me when I accepted the damn card. No matter what you do with it they charge you. They even charge a dollar to check the balance. This is ** and someone needs to do something.

My husband is currently deployed overseas, and I had to use a power of attorney to be able to file jointly with him as primary. I had H&R Block put our refund on the Emerald Card due to the representative telling me I would not have any trouble using the card. I tried to access my refund account information online and was rejected. It stated that I didn't have the correct information. I had to put in the card number and a PIN. Of course, I wrote down my PIN on my tax return paperwork to ensure that i wouldn't forget. I tried to enter the information over and over until it finally locked me out.

I then called the 1-866-353-1266 that is stated on the back of the card. Once I spoke to a representative, they then told me they couldn't tell me anything because I wasn't the primary. I offered to give all any information to the representative, but the rep refused to provide any information, even though he knew my husband is deployed and I had a power of attorney and I filled with him. He then told me to call the IRS or visit their website.

I am furious. Not to mention my tax associate didn't look like she knew what the hell she was doing and refused to see all my receipts to turn in for deductions. I feel I was lied to by H&R Block when they promised to get me my full refund and/or at least try to and lied about my card.

I have been spending about 14 hours, off and on, inputting my personal data into the online browser web link for their Deduction Pro add on. My data file is stored on my desktop. Each time, I would browse the file location, and reopen the file that I have been working on, and pick up where I left off. Today, I attempted to go in, and finish my data input, only to find out that the program would not allow me to open the data file. A dialogue box opened, advising me that my data file was now too large for the browser edition to open, and that I must "purchase" the Deduction Pro Software at **. I went to that site, and it took me directly to the same window that the tax preparation program took me to open my existing file.

I contacted the online chat technical support desk. Nicole was very quick in responding. After 45 minutes of exchanges, it was determined that this is a problem that H&R Block is aware of, and that there is no known fix, or any plan for a fix. There is no stand-alone Deduction Pro 2011 software to download, and when you get to a point where your data is too large, you can no longer open it to complete further additions or edits, once it is closed. The options they gave me, was to: (1) import the partial data into my tax return, and then manually edit and add additional data without the aid of the Deduction Pro software, and the item valuation calculator or; (2) create a new deduction data file, and start from scratch, re-inputting all of my data, about 14 hours of work repeated, without closing the program before importing the data to the tax preparation program or; (3) send back the software for a full refund of the purchase price.

I was further advised that there are no plans to fix this problem, no plans to create the "Stand Alone Program" their dialogue box was referring me to, and no plans to increase the data file size threshold on the online browser version that is linked to the tax preparation software. Though they were willing to give me my money back, it doesn't reimburse me for the time I have wasted in inputting my tax data and deductions, thus far. At this point, I do not know which option I will take to resolve my issue. I do need to file my taxes. I can take the time and re-enter all of my data and use their program without closing it, to get the full benefit of the intent of the software. I can import what I have, and then manually finish my tax preparation without the benefit of the software that I have purchased, or I can take the refund, and buy another product, and start from scratch, or just box up my records, and take them to a CPA, and pay them to do it all for me!

I just want to save others from wasting their time, and ending up in the same mess that I am. Bottom line: if you are using Deduction Pro 2011, do not close the file and attempt to save your data before you finish the full input of your data, as you may not be able to open it again later.

I called the H&R Block in Edmond, OK on Sunday morning, February 5th, 2012, at around 11:00 AM. I was told by a lady named Georgenanna that they were not busy, and I could walk-in and be seen. They are located east of the intersection of **, and their phone number is **. When I arrived, an older preparer named Jan ** was sitting alone, and gave me a condescending look as I entered the door. She asked me, with a negative tone and scowl, if I had called in advance, or made an appointment, and a host of other questions. I explained that I had just spoken with Georgenanna, but Jan kept making excuses, was hesitant, and asked a lot of questions, for appointment arrangement details, and dragging on as if there was some issue with seeing me.

I asked her if they took walk-ins, and she said yes (which baffled me). She was not busy, and didn't indicate she had an appointment. Personally, I didn't get the impression she was enthused about seeing or serving a black man. After she kept rambling for excuses, I said please disregard my visit, I apologize, I will take my business elsewhere. I called back minutes later (around noon) to speak with Georgeanna or the office manager (or owner), but Jan answered, and told me there was no local owner, and that H&R Block was a national organization. She told me the others were busy, and she asked me what I needed. I asked her to just disregard my call. I'll just try to contact a regional/or national office. This is the first, and worst experience I have ever had with any H&R Block. There is no way I would trust such a person with my taxes, nor would I refer anyone of color to that H&R Block location. I've been contemplating contacting the BBB also. Now, I left the office in a respectful manner, but inside, felt highly upset and disrespected about the whole experience. Who can I talk to?

The employees there do not listen when you tell them your concerns and issues. I went in for an Emerald Advance, and due to the tax preparer's error, we were denied. She told us multiple times that she would fix it. We went back a week later to be pushed off to a later date. One week later, we went back in, and she told us it was the bank when we knew all along (due to her admitting it) that it was her error.

So yet another week later, we went in and really needed the money. I had to physically go up there, because we could not get her to return our phone call. Her excuse was she had the flu and was in the back--lamest excuse ever to not return a phone call. Anyhow, I was so disgusted with this that I called the corporate line and was contacted by an office 80 miles away. The people at this office fixed her error and got us the loan 5 weeks later!

Next, we vowed not to go back to this store and that the taxes would be filed at another location. The day of our appointment, some things went array. My husband and I swallowed our pride and made a decision that we needed the taxes done, due to him going out of town for work for an extended period of time. We called the office in Redwood (thinking there was another tax preparer) and were greeted very nicely. The receptionist told us that it shouldn't be a problem and that she would call me back in 2 hours. So I wait.

At just about 2 hours, the people from the store 80 miles away called my cell phone, asking how I was, etc. The man then asked me about calling the Redwood store. I explained the circumstances to him, and he said, "Well, I don't see it being a problem, but the employees contacted me to talk to you to make sure that you would do no physical harm or have an attitude with them." Seriously?!

Let me make something clear! At no time over the period of 5 weeks did I ever cuss at these people or "get an attitude" or do physical harm to anyone or anything. I have never been so appalled at a situation. The man apologized but said he had to make sure. Well, let's just say I will never ever go back to H&R Block again!

HR Block is utilizing deceptive advertising practice when it comes to free e-file of federal returns with their basic softwares for individuals with qualifying incomes as stated on IRS website. Before the forms can be completed, they want to collect credit card information. This is unfair business practice. If they don't want to participate in free e-file program, they should remove their links from IRS website and stop advertising free e-file of federal returns. They never did it in previous years, only this year.

I filed my taxes for several years with H&R Block. I have never been treated like I was this year at this different place I tried (Muldoon by Carrs in Anchorage). I filed on the 20th of January. My husband is in military and our W2s came in early. They said they were understaffed because they didn't expect the military's W2s to come out early. However, I made an appointment at 2 pm (everyone was still at work) so it wasn't busy yet. I brought my kids with me, because my husband is deployed and I am the only one to watch my kids. Usually my taxes take an hour tops one W2/don't own anything. It's pretty simple, right?

I was in the office for 3 hours, even with an appointment! I felt like I was doing my own taxes and they had the nerve to charge me a full amount. My kids were tired and had a fit and it was extremely uncomfortable. Over a week later I got a call from them saying that the paperwork hasn't been filed yet, because they didn't process it right and I had more paperwork to sign. They remembered me as the lady with two kids who had a bad time and stressed everyone out. On the phone she suggested it would be fast and I could just leave my kids in the car if I wanted to!

I live in Alaska. It's 20 below in the winter and I have an autistic son and my daughter is 18 months. Not to mention, I would never want to leave my kids in the car. I'm so angry with the way my family was treated and the poor work ethic, time management, and how incompetent and unprepared H&R Block on Muldoon was. So, it's not worth $350.00 or the time wasted. Not to mention, we are getting our refund later now.

I filed my taxes on January 17. I paid $315 just to have them done. Three weeks later, no check. I call to ask questions and they tell me there's nothing they can do. So I paid all that money to wait a month to receive my money. Note, the lady who did my taxes put papers in front of me said I had to sign them to get my taxes done. I have my grandmother go over the papers and it says that I signed a paper that gives permission to share my information but it was not mandatory to sign it but the lady said it was.

I filed mine on January 4 ,2012, and they told me that I would get a refund on January 25, 2012. After a week passed, they called me on January 17, 2012, that I have to come in and resign my paperwork and then I would get my refund on February 1, 2012, now I'm still waiting?

I had sign some paper when I first did my taxes on Jan 4, 2012 that I would get my refund on the Jan 25 and then a week later, they call me that I had to come in again to sign my paper work again and they said that I get my refund Feb. 1. I'm still waiting.

I've been going to H&R Block for some time now. The last two years has been awful! But the office here in Kansas city, Missouri, independents is full of incompetent people who seem unable to file anything. I've asked for help because the IRS denied my form, and received little to none help. I also paid for the "peace of mind" which is a total **, at least from this office. They kept telling me to call or for me to find out why! Is that not their job to do so? I'm not going. back there ever again and I'm making sure to tell my family and friends not to go there! What a waste of time and of business!

I feel the same as all the others on this page. I have been a long time customer of H&R block. First of all, every year, the price for them to do your taxes has gone up. 2nd I filed on the 16th, I was told my return would be on my Emerald card by the 25th no later. Coming on the 26th, no money was on the card. I call and I am told of this crash and it would be delayed until 1st.

Then on the 27th, I am sent an empty email saying return status so I call office to check and I am told the 7th! Really?! I call the 800 number and ask for a supervisor and the person transferring me to him laughs, then I am told the 1st. I want to know the truth. I paid $263 for these unprofessional to file my taxes and I am been given the run around about my money. If you're not sure, say that!

I used H&R Block last year and they made it easy and quick. I filed on the 17th of January and took the Emerald Card option, so that I would have my refund on the 25th. My husband and I file separate states so we were told if we didn't hear back in three days, to call. Well, we waited and never heard so we called and were told they didn't know how long it would be. So we waited another few days, until the 25th when our taxes did not appear on the card. We called again. Same answer about state taxes and they told us our federals were delayed until the 1st due to a server crash. Well, now they're telling me the 7th and still no word on the states. If I pay well over $200 for something, I expect to get my money's worth in return!

On January 16th I went into the office to file my taxes. They told me their systems were down but if they came back up by 5 pm they would get my taxes entered and I'd have my money by midnight that night. I left the office and got about 3 miles down the road and they called and said the systems were back up and I could come back. I went back in and filed my taxes and after I'm signing the last page they tell me I will have my return on the 25th. Herein starts the first of many lies I have been told by the staff of this office. I was charged $196 to file my taxes for what they said on the 16th was a rapid refund. On the 25th I still don't have my money so I call the office. They inform me the 25th isn't over yet to keep checking back that I would have my money within 24 hours at the latest. On the 26th I still don't have my money and have filed a complaint with their 800 number. I go into the office after several phones with still the same excuses instead of honest answers.

The man that was over the office was incredibly rude to me and told me to shut up. I ask him if he didn't realize I was a customer that he was dealing with. He told me that after I left that office that day I would never be his customer again and that he didn't want me to set foot in the Vernon H&R Block again. He gave me a check for $100 and told me he was giving me this as long as I agreed never to call their complaint department again. I don't take to kindly to threats or bribes and the reason the have an 800 number is so the people over H&R Block knows how their customers are being treated. I will agree with him that once I do get my tax return I will never make the mistake of using H&R Block again! I'm not saying that all their offices are run as poorly as this one but this has truly been the worst experience in customer service I've ever received. My advise to anyone living in or around Lamar County, Alabama is never make the mistake I did by letting the office at 125 1st Ave NW Vernon, Al 35592 file your taxes!

I was promised my refund on the 25th of Jan and now they tell me it will be the 31st.They lie to you and mislead you and you pay all this money. I will never use them again and I will make sure I tell everyone I come in contact with how H&R Block did me on my refund. They will lose a lot of customers because of this issue. People need their money. That's why you file and pay the money.

I gave her social security cards and she still entered them wrong and my tax return had to be re-sent. Next year, I will be going to Jackson Hewitt. If she would have concentrated instead of trying to talk, it would have been done correctly. I come here for preciseness that H&R Block displays.

The same thing is happening to me with my 2012 tax refund as the lady below! I am furious! I was not told that the IRS did not accept refunds until the 17th and was told it would be on my Emerald card no later than the 25th. I have called the IRS, H&R Block card, and finally the H&R branch I used everyday! They have no straight answer, but yes, more than one! I am now told I have to wait until the 31st and still must pay the $200 for filing even if I don't get my refund when I was assured on a special date. I am ** beyond belief. I bought a truck because I was assured to receive my money by then. After not getting a single response the same, I called an H&R Block in a different city. They told me what was going on but I feel robbed! I hate your company and plan to steer clear of your thieving ways. On a side note, it would be nice to speak with someone that I can understand!

I am so frustrated with H&R Block. They told me and my family that we would get our return on Jan 25. Well now their saying Jan 31. I paid them $269.00 to get my taxes done there. They don't care, I'm sure they've been paid already. I just can't believe this especially since I was counting on the money on Jan 25.

I am very upset and unsatisfied with the level of professionalism that I witnessed at the H&R Block on Green Valley Ranch Blvd in Denver, Co. My experience there was horrible. Your staff there are not approachable and non customer friendly and it was very obvious that they did not want our business! I felt discriminated because of my race and my language. I feel it's important for me to inform you of my dissatisfaction with their service so you can address it with your staff accordingly!

After using H & R Block for years, they sent the tax program in the mail for the next year's use at which time you load the program into your computer for use, they don't tell you that the program until after several try's that you have to call to get it. In the mean time, it has charged you for each try to load it and you get billed through your back account. So a chose program that cost $44.95 now has cost you $150.35 and getting your refund, well you're own your own. Good luck. It's been a week so far with no results. Where's my money, you got yours!

Response to Most Postings Below:

1. You are responsible for providing ALL "source" documents to the Tax Preparer. Peace of Mind (note correct spelling) does not cover clients who don't provide all documentation to the Tax Preparer and then get a letter from the IRS because of documents left off the return.

2. The IRS has a copy of every source document you receive (Form W-2, Form 1099, Unemployment, etc.). Therefore, if you don't provide a document to your Tax Preparer, it will most likely get caught by the IRS.

3. Manufacturing 'dependents' so you can claim more tax credits is illegal and can prevent you from receiving tax credits like EITC for 10 years even if you otherwise qualify. Therefore, it is best not to lie to your Tax Preparer and only claim true dependents.

4. The price of a return is based on forms used. The more dependents, income forms and credits claimed, the more the cost of the return.

5. Refund loans do charge high interest rates. Unless you absolutely had to have it, wait 14 days and don't pay the fees. You can't possibly leave the office and not see the fees - it's in the paperwork you are given.

It gets really, really annoying to read people's comments who get all kinds of tax credits (ie - EITC aka tax welfare) taken from hard-working people that get phased out of such credits and then listen to gripe and complain about the cost of the return and time you have to wait to get it. You should just be thankful that it's available to you in the first place.

I used this card to make a purchase and after I got a refund for the item and the merchant released the incompetent morons at "customer service" refuse to give me my damn money back! I have told them that the money has not been released (an out and out lie) and that there is nothing they can do (another out and out lie) and that they will sit around and drink and get high for a damn week before they will get off of their incompetent asses and give me my money. I want to let people know that if you have one of these cards, cut it up before they steal your money too! If an attorney can contact me to start a class action lawsuit against this company I would like it please.

I went to H&R Block to apply for the emerald advance line of credit that we have been using every year for quite some time. I asked the tax preparer if we were still eligible for the line of credit if we owed money to the IRS. I owed them 800 dollars from the previous year. I brought the statement in with me. I was told not to agree to the payment plan that the IRS will try to set up with me, because they want a huge payment up front. I was told they would just take it out of my taxes. Her calculations showed that my refund would be large enough to pay back both the money owed to the IRS, the emerald advance loan, and still receive a tax refund.

When we went in to have our taxes prepared in February, we were given some shocking news. I was told by my tax preparer that I never should have been given that loan. I now have a 900 dollar debt with this bank. The interest on this loan is outrageous. No one ever intends to have to make payments on it, because the tax preparers don't give them the loan unless they will definitely have the money when their tax refund comes in.

I was told on July 1, 2011 that I need not get a new Bankcard. I could just change my pin number after I told the customer service lady that someone had stolen my card. It was my son, but I got it back minus $262.95.

So, I called on July 29th 2011, and was told that my old card was cancelled, but couldn't understand why a new Bankcard was never put in their system to be mailed to me.

She ordered me a new card, and apologized for me being told the wrong information.

Saying sorry does not help my situation at all, and I was told a letter was sent to me on July 18th 2011, stating what is going on in the fraud case.

Again, I have not received such a letter, and I know H&R Block has my correct address because I received an affidavit in the mail at the same mailbox address. My name is Phyliciah *, phone number is number is *. My email address is *@gmail.com.

I got a christmas loan in December that was supposed to be paid out of my return. It was paid no problem. Well, in May, I had called to get my balance and an automated message said would I like to move 300 from my advance account to my personal account. I thought this was money I forgot about when I did my taxes and got my return so I said yes. Well, two months later I get a text with my balance and its 300 short. When I went online to check my statement, it was conveniently for them unavailable. So I called to inquire why the 300 was missing. Come to find out the 300 was an "extension" of my christmas loan and because I didn't make any payments they closed my advance account and took the money out of my personal account.

I told them that I was unaware of any "extension" as they call it of my christmas loan, and they said when I signed the paperwork in december the new "extension" option was made aware to me. I told them no. I wasn't made aware of that and how could they just manipulate me like that. They told me if I wanted to dispute it, I had to write to a PO Box for the bank. I got a bill AFTER they took that 300 and it was asking for a payment on the 300 "extension" so I feel as though I was misled about this whole thing. I agree I owe the 300 but they could have given me the terms and conditions of this so-called extension so I could make an informed decision as a consumer. Also, they could have provided that transfer of funds on my statement online instead of making them conveniently unavailable.

I sent Gracy all my 2005 Tax receipts and records so that she could file. she would not return phone calls finaly she said "my desk is so messy that I hope I can find your paper work" Now in 2011 she says that her car was stolen several years ago and that she is sorry. I have emails back and forth from her admitting all fo this.

I called the NYC Service number 311 to get information on where to file my taxes for free or at a low cost. They mentioned two places including H&R Block that was offering the service for just $29 to those families with low income. I also checked the NYC.gov website to verify the information and there it was as well. On 03/22/2011, I went to an H&R Block location near my house, filed my taxes and they charged me $80.00. The H&R personal looked at me like I was a lying. Elien said they had never heard of such promotion and showed zero professionalism.

I just went through the process to file my federal taxes for 2010. At the very end of the process, I found out I could not print my federal tax forms without paying for my state forms first.

I got an emerald loan for $500 dollars and only used $400 then ending up paying them a $505 dollars and some cents this service is a scam. The government looks into everything why not H & R Block? Poor people don't have a chance. They lie and have hidden fees, please help stop H & R Block from charging there hidden fees and 39% interest.

I filed my taxes through them and was told my return would be posted on the 11th because the IRS only posts twice a month and the 11th was the next posting. So I waited for 2 weeks until the 11th of Feb. but nothing posted. I called the IRS and checked their site, both indicated that the funds were deposited. At this point I called Emerald services to find out what the hold up was. One lady said the IRS didn't deposit the funds. Another stated that it was in process and would be posted by the 12th.

I waited until the 12th and nothing appeared on my Emerald card, so I called back. I was told that they were still waiting for the IRS to process the payment. At this point I asked for a supervisor who asked what number I called for the IRS. I gave her the information and she said I needed to call a different number to find out what the hold up was on the IRS end. I called the number she gave me only to find out that it was a number for the Dept. of Treasury and they did not have my refund information.

I called Emerald Card Services again, this time, I got a person who stated that they were just waiting to post the funds to the card, and that the IRS processed it. He told me to wait until the 15th for the funds to post. This makes three weeks that I did not have my money when all the time I could have Turbo Taxed this and had the funds on the 11th.

Every year, I pay more than $300.00 to have my taxes done. We are not rich, we make less than $5000.00 per year for a family of four. And every year, H&R Block promises to have my refund in my bank within 8 to 15 days. It never happens. It was always the bank's fault, according to H&R Block. So why am I paying this much money for them to guarantee it in my account in 8 to 15 days? I have been doing my taxes with them for over 30 years. I feel that they are lying to me or are omitting certain data every year, and I am finally tired of it. Hello, discount? Or else, please stop telling me one thing that never happens.

I went to H&R Block to file my tax return, which is very simple. I arrived and filled out the slip and sat down with the other people who were also waiting. Before I knew it, I was there for an hour and I was only staying there because of the free fed preparation fee. Otherwise I would have left. I overheard the lady at the front desk saying that appointments were taken before walk-ins,which is understandable, but no one should have to sit there for 2 1/2 hours like I did along with a few other people. That is no way to treat a customer. Appointment or not. They only had three preparers working with 30 people there. If that is the case then why didn't they have these giddy employees who were leaving for the day, stay after until the mass is serviced and get paid time and a half instead of calling other branches to see if there were any other preparers available to come and help.

Another thing, the "free" tax preparation is misleading because of it only being federal. People could misinterpret that as being free altogether. The gentleman who helped me was prompt but seemed to complicate things by explaining what I already clearly knew. I ended up paying a state fee of $41 that I could've paid another place and been treated much better as a customer. This is the second time that I've been wronged by this company. I've never heard of anyone making things as complicated as H&R does. They normally charge ridiculous preparation fees and I went because I thought I was saving money but ended up paying the same as if I would've gone someplace else. I received no apology for my horrendous wait. I will never go to these people again.

I went to sit down and file my 2010 taxes on 01/17/2011, mind you, I have been through other problems with this company for the past two years. Jim was not a very educated tax filer He did not know if I should be able to claim my son or not. Then on 01/28/2011, my expected reception date, he then informed me for some unknown reason that all my taxes were eaten up by some sort of debt that I know I do not have. Do not go to him at all or H&R Block as they have ** me for the past 3 years starting with year 1, when their agent stole my refund along with other people's refund. Then Frank, last year, did not get me what I was entitled to. Now this year, again I got $0.00 refund for yet again no reason. Next year, I'll go to Jackson Hewitt or anyone else. H&R Block is a scam and I would warn any young person not to deal with this company especially if you need or want your refund. And they had the guts to ask me to let them do an amendment. "Not on your life," was my answer. I am facing homelessness bills not paid.

I went into H&R Block on January 3rd, 2011 to get my taxes done early because there was an advertisement in the window stating that they were giving you $1000 in advance if you let them prepare your taxes. Well, I asked if they were offering the advancement and I was told that they were. Once the tax preparer completed the forms, I was told the paper that I had to sign was not sent to them yet and that they could not submit the paperwork until the 14th of January. And if I come back on the 14th, then I can sign the papers about the $1000 loan and I wouldn't have to pay it back until my taxes came back, because they will get the money back when my taxes came back. I then came back on the 14th, told them to submit my taxes. After I was done signing my name to all the forms and checking off the boxes that said RAC (refund anticipation check) and how much I was being charged for this kind of check, I was told $32.95. Okay, so I asked the preparer about the $1000 advance. I was told after the fact that they could not give out loans, also I was told that I should get my money in 8 days. All these they told me after they submitted my taxes electronically, which was supposed to be free.

I called around the 21st to see if the money was on my card, but there was no loan or money. I called H&R Block to find out when was I to get my money and I was told on the 28th. Well, this is when the IRS releases funds. H&R Block is not telling customers they are going to get their money 15 days from the date we filed, which is the 14th, and that they are having to wait for IRS to release the money/checks. So all I know is that they ran false advertisements ever since Christmas. They are not honoring the 8 days they are claiming to get your money back in, and they can't and won't tell you about all that money they charge. all I'm saying is if I wanted to get my taxes back in 15 days, I could have gotten my taxes done for free by IRS because they are ripping folks off. The only reason I let them do my taxes was based on the advertisement they had in the window and they called me to let them do my taxes. I guess they are trying to be the IRS, they are holding people's money up. Something needs to be done about them taking money from low income people.

I'm out of almost $500 fooling with them and their lies and I'm not getting my money back rapidly because that's the purpose of the refund anticipation check. I'm having to pay their bank for my money that they lied about and bill collectors have been threatening me because H&R Block is telling me one thing and doing something else.

My husband and I went into the H&R Block office on the 13th of January 2011. We have been doing our taxes with them for over 6 years and we always went with the RAL loan so that we could get our money at an instant. Well, as I was saying, we went in and sat down with this woman and she gets our taxes done, and not one time, until the very end, did she say they were only doing the RAC this year. She tells us that nobody is doing the RAL this year. Well, we see a commercial the very next day for Jackson Hewitt and a few more giving the loan.

We have five kids and depend on that money every year. I feel that we should have been told before we went through with filing our taxes. Plus, they charged us over $400 to file. It has been 8 days and we still have not gotten our money! I will never use them again!

I payed for the piece of mind with H&R Block, and found out it wasn't anything more than a way to get more money out of me. I tried to have them to fix their mistake and to make things write, however it was denied. They contacted the woman who done my taxes and she admitted that she made the mistake since I was her first truck driver, and wasn't sure how to handle one. Even after they contacted her and she admitted that she had made a mistake, they still refuse to honor their peace of mind. I had to find out the hard way that is was anything but what the name suggest. I will no longer use them to do my taxes.

I file my taxes every year through H&R Block and last year, I was told about having my tax refund dd to this new card that I had. I said okay. I was also told that I could make deposits to the card and use it as a prepaid card anytime I wanted. I set up a dd from my work to have my paychecks deposited to this card. I went to an ATM one day on a payday to withdraw some money and the ATM said timed out and the machine did not dispense any money. Well, I went home and checked my balance on the computer and it was zero. I called the customer service number on the back of the card. I tried to explain my situation and was told that I made a withdrawal of $102. I tried to explain to them again what had happened and the girl said she would have to transfer me to someone else. She transferred me to the World Bank.

The person at World Bank was like, "You have the wrong number." So I called the 800 number again and they transferred me to this guy that sounded like he was a cab driver in a small booth and he told me basically that I was lying and that I would have to wait for a decision for 15 days and then hung up on me! Needless to say, 21 days later, I got my money back but the reps for this company are horrible and their fees are ridiculous. Another one to watch for the fees is Citibank. After dealing with the most outrageous fees and bad customer service from some of these so called banks (rip off artists), it makes me not want to deal with banks at all!

I went to H&R Block to do my taxes. First, I went to get their loan. I was approved for a 600 dollar loan, I used to go Christmas shopping. I went back in January to finish the loan. They approved it. I got the thing were you get it in 2 days. After all, that is a few months went by then. I got a bill from H&R Block 2 pay back the Emerald loan and the next day another letter from H&R Block saying I owe $4,000. Then I got a letter from the IRS saying I owe $2,400. I called everyone and they all said I had to pay, didn't tell me why or anything.

I just recently went in to H&R Block and Dan, the worker, said that I couldn't claim my stepson or my own son. I'm like why not he said that I had to bring proof in to prove I cared for them the whole year and a birth certificate for them and all this other stuff. He told me I shouldn't put down my stepson because me and his dad are not legally married and I told him that I didn't know that that's why I went to them. They should know that stuff, it's not my fault.

After a long wait at the H&R Block office, I was told an additional "processing charge" of $120.00 was required. But worse than that, I was told H&R Block does not inventory a client's tax documentation when taxes are prepared; therefore, H&R Block would need to "make a decision whether they would accept or decline" insuring this error. If they 'ruled' that I never supplied the prepared 1099G form (which I did), then my tab would be: $303 (unpaid tax) plus $120 (paperwork fee) plus $30 (Piece of Mind Insurance already paid for); total is $453. I decided to pay the $303 error H&R Block made and to never go back again. Please note: if H&R Block does not inventory client documents, there is no way to prove you supplied the document; therefore, the $30 'Piece of Mind' Insurance is worthless.

I used H&R block for my tax returns for several years and used their electronic filing. Am I entitled to repayment because they were sued?

H&R Block did my taxes for 2008 and did not put in a withdrawal I took out of my IRA. The IRS sent me a letter the next year and said I owed $2000 in back taxes. I called H&R and told them about the letter from IRS and that I would bring it down to them. I paid for the coverage that if H&R made a mistake they would pay for the work needed and the amount of the mistake.

After they looked at the letter, they called me two days later and said there was nothing they would do about it, it was not their fault, the return was sent in wrong. Excuse me, that is what I paid them to do and paid for the coverage if they did anything wrong. Do not go to H&R Block. They do not honor their guarantees!

I filed my taxes 4 to 5 weeks ago and I have tried to pick them up and pay for them, too. However, no one is present and no one called back. They changed the day they are open to a different day, which is only 1 day a week, without notice to the changes. It was my sole purpose in coming to town. I am very dissatisfied with their negligence and lack of communication. I am a prior customer and have been for many years.

I have a prepaid debit card through this bank and they let someone steal all of the money on the card. Then they gave me the runaround on the phone, hung up on me several times, locked me out of seeing my account online and told me it takes five days to assign a caseworker to my account. Then they will send me paperwork and in about 3 weeks, I might get my money back.

This company is a scam. Their call centers are in the Philippines. Now it all makes sense. This happened August of 2010. I will never deal with this company again, nothing but a fraud. I filed a complaint against them with the BBB and filed a report with the FBI. I hope someone has the balls to investigate them. I can't pay bills, I can't pay rent, I can't buy food and I can't buy gas for my car to go to work. I had to cancel a gym membership because I do not have a valid account. No one will accept cash payments for gym memberships. This has cost me a lot of aggravation as well, I can't sleep either. I want all my money back and I want $500 in damages for all this.

I'll make this as concise as possible. We drove about 2 hours to get to this H&R block. When we get there we asked to use the flash drive to print off info to amend our taxes. The manager Rick came out and was so rude! He didn't explain he could allow us to use the computer. He SNAPPED. I can't express to you how rude this man was I had my fiance and 6month old daughter in there and have never felt so belittled by an individual in my life. We left and filed with another company right away without an appointment, but I'm so upset because I live H&R block.

I left and decided to call back and complain to a manager and of course the manager is this same gentleman Rick. I told him who I was and apparently he couldn't remember me from 5min prior so I further explained who I was and asked his name,store number and bosses name. He chuckled and started giving me the info and said he didn't know his bosses name. He sarcasticly siad he didn't have a phone number to corperate they called the store. I felt it needed to be addressed I just hope it gets mentioned to him not to lie to customers that drive so far out of their way to do business and blows it single handedly. He had no problem going somewhere locally to print what we needed but as a manager and the example for the rest of the store was appaling.

I filed by 1040EZ form with H&R Block in an office on 1/21/2009 at around 7:30 PM. I applied for the RAL. At 9 AM today, 1/22/2009, my check was back and ready to be picked up. VERY FAST SERVICE. My experience was a very good one.