Complain about a product or service

Chrysler Financial

Brenda of Livonia, MI April 17, 2009

Brenda of Livonia MI (04/17/09)
B. Riley of the Customer Assistant Department in Auburn Hills, MI told me on September 19, 2008 that I would only owe 104.50 for the October rent payment. That is what I budgeted for and paid. Due to what I believe was deceptive business practices by Ms. Riley, Chrysler Financial has been hounding me for the rest of the October rent in addition to late charges, and has placed negative marks on my credit.

I believe the 104.50 was for additional deferral fees tacked on after I entered into the deferral and after I paid the agreed upon deferral processing fee of 100.00. The 2 payments deferred is being distributed over the remaining months, bringing my total lease payment to 415.00 per month. Repeated calls to reps and/or their managers are getting me nowhere. They refuse to look any further into this complaint and insist I owe what they say I owe.

They have ruined by credit, taken up vast amounts of precious time, not to mention the stress associated with threats of repossession and collection calls.

Julie of Clarksville, TN April 14, 2009

Julie of Clarksville TN (04/14/09)
Due to economic hardship, my payments for February and March were late this year. I have leased my vehicle with Chrysler Financial for two years now and have never been more than 30 days late. When I called to make a payment arrangement the representative was extremely rude telling me that I should be paying my bills on time and that I have been more than 9 times late after the 15th day of being due. I had to laugh because I had never heard of this before. I stated to him that I was the one calling and trying to work out a payment with them. I had never been 30 days late, and that it doesn't even go on my credit until then. He responded by saying that they have high standards for their customers and that I need to be responsible and pay my bills on time.

After about 20 minutes of back and forth, I gave in and agreed to make 2 payments to be automatically withdrawn from my bank account. Yesterday I received a letter from Western Union saying that they were going to make ANOTHER withdrawal out of my account! I called Chrysler Financial and spoke to two different women who were unbelieveably rude. I told them I DID NOT authorize that third payment and they were supposed to go over the phone conversation and for me to call back tomorrow.

Today when I called back, they said that I did authorize the payment and that I BETTER have the funds in the account to cover it! Are you serious? I told them that I wanted to hear this tape because I KNOW that I DID NOT authorize this payment. She proceeded to be rude and disrespectful and said that I would have to get a lawyer and have that tape subpoenaed. I have never been so disrespected and bullied by ANYONE in my life! ESPECIALLY when I have been a model customer!

After doing my research on this site, I have decided to close my current bank account and pay them with a money order only from now on. I REALLY HOPE that something can be done about the unfair and illegal practices that this company is using. Please contact me if you need anyone to tell their story, or if anyone files a lawsuit. I want to be part of that. Thank you for listening.

I just finished a 12 hour shift and I haven't been able to sleep all day. I have to go right back in tonight without any sleep. I have also had to close my bank account so that they cannot continue to go into my account and make unauthorized payments. This will be a headache since I have direct deposit. I will have to change ALL my bills to the new account, and close the other one. The stress is terrible, but I REFUSE to let anyone get control over me and ruin my life.

Jada of Overland Park, KS April 10, 2009

Jada of Overland Park KS (04/10/09)
I am wondering if there is anyone out their interested in a class action suit against Chrysler Financial? Their collection practices are against the law! I lost my Job in November. I have had my 2005 Jeep Liberty for almost 4 years. Even though when I talk to them I have NEVER paid my account on time, I had until I lost my job. Their idea of paying on time has nothing to do with the grace period. If you pay after your due date, regardles of the time iit is considered never on time. Even though mine was on automatic payment exactly on day after it was due. (due date the 14th, payment made the 15th because it's my pay day)

Now I live with 7-8 phone calls a day, 7-8 calls a day to my mom, they call my grandparents, aunts and uncles. I am treated like a complete dirtbag, they yell, curse and hang up on me. They threaten to come get the car daily, they leave messages on my phone talking about how they are so dissappointed in me on not keeping the promise that I made by signing the contract and now not making the payments. They ask me why I do not have a friend or relative that could loan me the money to pay the payment.

Yesterday I made payment arrangements, I was to pay 200 on 3 seperate dates than pay it off by May 1st, and today after making the promised payment, I was told that no amount of payments will stop them from coming to get the vehicle. I was than told that if I made another 357 that would stop them from coming to get the car. Than, after speaking to another person they told me that 1140 would have to be paid in order to stop them. I had until 9 tonight to pay it.

I am unemployed, I do not have the money...period. I am not sitting here trying to hold onto a ton of money just not paying them. I wonder how a company that can take money from the government that I paid a load of money to, can turn around and not understand the situation that I am in, not trying to help me at all!

Bryan of Coral Springs, FL April 7, 2009

Bryan of Coral Springs FL (04/07/09)
I was unfortunate enough to have leased a car from Dodge. My payment is due the 2nd of each month. I make my payments through my on line banking. It used to be a next day delivery when I would make my payment. For some reason now the delivery day is continually changing. It sometimes tells me it will take as long as 9 days for them to receive my payment. Sorry but I am not going to make my payment weeks in advance just to meet the due date.

On the day the payment is due I start receiving call from Chrysler Financial hounding me for a payment. They will sometimes call 8 times a day starting at 8am. When I tell them I made my payment and it will be a few days until they receive it, I get the drone from the other side making threats and threatening my credit for being late. I have leased or purchased at least 30 cars in my lifetime and have never before had a finance company call me on the due date of a car payment.

I cant wait until my Government stops giving Chrysler my money and lets them tank they way they should have and all of the employees that actually cant make payments start getting calls like the ones they make. Its funny how quickly I stopped being viewed as a customer of Dodge and became a scumbag instead because I make my payments on the due date. My promise to Chrysler is you will never have to worry about me again because after the Chrysler product I currently own are gone they will never be replace with another one of your vehicles.

These calls ruin the rest of my day.

La of Fort Worth, TX April 2, 2009

La of Fort Worth TX (04/02/09)
On April 1, 2009 I received a call from chrysler financial stating my payment was 6 days late. When I advised the representative I called at the beginning of March to see when next payment was due, she told me she show no notes. So I ask again you see no notation of me calling at the beginning of March, then she tells me would you like to make a payment? I ask the representative again do you see notes at beginning of March when I called and was advised next payment due by April 25, 2009. then she reads notes aloud to me and states a representative did speak with you in beginning of March, then she places me on hold and comes back and tells me her supervisor says I am still responsible for making my payment on time.

So because chrysler financial does not train their csr's correct then consumer is punished. I also advised that I have a bill statement with this info and ask for fax number and they declined and said that does not matter. So I ask why am I sent a statement each month if it doesnt matter the repres says its just a courtesy, I thought the statement was a reminder or courtesy to make payment on due date.

I also access my account on internet and shows due 4/25/2009. The representative and supervisor were rude and unwilling to admit that there company dropped the ball. I also ask for a executive complaints and they would not give me this info keep asking to make a payment. I final got fed up and just hung up will deal with this another way. I work for a fortune 500 company and we would be fired if we treated our customers like chrysler does, collections or not. This is exactly why this company is going BELLY UP the government should let them fail.

Repeated phone calls to my father cell phone and home phone

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