Complain about a product or service

Chrysler Financial

Patricia of Douglasville, GA April 25, 2009

My lease payment is due on the 13th and I pay by the 23rd of the month to avoid late charges. Every month they start to call on the 14th for the payment. One month they even called before the 13th to REMIND me of the payment. The calls do start at about 8:10am! I really like the look of my Chrysler 300 but as soon as this lease is up I am turning it in!! The staff is terribly rude. I will never do business with Chrysler again.

Dorree of Acton, CA April 23, 2009

My payment is due on the 15th every month and late fees are applied on the 25th. On the 16th they start calling my house 3-5 times a day. Even if you make the payment on line it takes these people a couple days to figure it out before they stop. In 4 years I have never even been close to being 30 days late but they continue to call over and over. They start at 8:00 am on the dot. I will never purchase another Chrysler product for this reason. Google Chrysler Financial and you will see all the others they harass.

Mary of Springfield, VT April 22, 2009

Mary of Springfield VT (04/22/09)
1-877-894-5721 is the phone no they called from. first a mrs f was on the phone when she was rude to me i ask to speak with her supervisor she put mrs. d on the phone and she was very rude a shouting at me. my payment was due on april 14,2009. to day is april 21,2009 so i am 7 days late. they have been calling me everyday for 6 days now.sometimes 3 to 4 times aday and 2 times in a row.

they are demanding that i set up a predated check. i don't want to do that as i will get a overdraft if the money is not in there. they were ask not to call me and i faxed a do not call request to them. i only have a cell phone that i use for business and only have a few minutes on it. they are calling useing up my minutes. i get behind in my payments but pay when i have the money. i am trying my best. i lost my house and had to move. so now i have had to start my upholstery business over.

Ida of Northville, MI April 20, 2009

Ida of Northville MI (04/20/09)
I leased a 2007 Jeep Liberty and the lease was scheduled to expire June 2009. I purchased another vehicle (not a Chrysler) in February 2009. At the time of the purchase, the Chrysler lease was PAID IN FULL by the dealership, and the Liberty was returned to Chrysler FOUR MONTHS EARLIER THAN THE EXPIRATION DATE! About a week after I returned the vehicle, Chrysler contacted me for a 425 disposition fee. I told them that I knew nothing about this and since I returned the vehicle way before it was due, why did I have to pay this? They said since I did not purchase another Chrysler, that it was a fee that they charged. Isn't this a form of extortion (buy mine or else)? I told them that I refused to pay this fee.

The following week, two more messages from Chrysler were left on my machine. THEN I received an e-mail from a credit monitoring service that I subscribe to. It informed me that negative info was posted to my bureau. When I checked, it was from Chrysler. I was upset. Why would they post something so quickly, without even looking into this matter. So I thought the calls would stop. WRONG!

They called me back and proceeded to ask for this disposition fee. Trying to keep my composure I told them that since they ALREADY reported it to my credit bureau, I was now DEFINITELY NOT going to pay. What would be the point, if they already put it on my bureau? They said they didn't put it on, and I told them that I have PROOF...it's on my credit bureau. Is there any action I can take? I feel like I have been taken advantage of because... 1) I returned the vehicle FOUR MONTHS EARLY (I could've used it another 4 months) 2) They had my money (the lease was paid off IN FULL at the time of the new car purchase) AND 3) They had my vehicle (to re-sell), I had nothing. Please help.

I now have damaging info on my credit report

Cathy of Houston, TX April 19, 2009

Cathy of Houston TX (04/19/09)
Three years ago my company changed their payroll dates to issue checks. I contact Chrysler Financial to explain I would make payments on or around the 23rd of each month instead of the 15th since there was a change in payroll. They stated this was fine and for three years no problems. The last two months I have started being harrassed for payments and I brought the previous agreement to their attention. They were very rude and of course this made me angry.

I stated it is funny everything was fine with the payment arangement until Chrysler got into financial trouble. I have never missed a payment nor have I every been over ten days late. In my original conversation with Chrysler they stated as long as I was not over ten days there was no problem. I am complaining because they call many time a day which is illegal and I reported this to them on 4/18/09 and they stated they could call as many time as they wanted. I know this is illegal.

At this time there are no economic damagaes; however, how do I know they will not change the contract rules without notification. They are very corrupt.

Jacob of Brookly, NY April 19, 2009

Jacob of Brookly NY (04/19/09)
i have a 2007 chrysler van lease i amde every payment by the due date now they are telling me if made by due date it is late because take them 72 hrs to proccess the payment so charging me with late fees

no sleep

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