Kaplan

I am at my wits end with Kaplan University! I graduated from there in May of 2011. During the end of my program, I was blind-sided with a balance of over $10k. I was told at the time that my funds had run out and I was now responsible for the balance. Okay, fine. Maybe I had reached my limit. I was making small payments to them once a month, with 3-4x a day harassing calls.

Through the Financial Aid Ombudsman, I have recently found out that during my time at Kaplan, I had 4 different enrollments open. I also went to Kaplan for my AS, starting out in the criminal justice program later transferring to the Interdisciplinary studies program. I graduated in 2005 with no problems.

Skip ahead to 2008, I enroll in the BS of Health science program (not the advanced start). Later, I transferred to the Advanced Start BSHS program. These are the 4 enrollments I am told I had "open" because of these 4 enrollments I reached my loan limit. Because of this, I was told I could have been enrolled in more classes that originally planned for. **! Isn't that what financial aid advisors and academic advisors are there for, to advise students on their accounts and classes? I am also being told I requested $9,500 in educational loan expenses while enrolled at Kaplan. What is this?!

I noticed someone else mentioned on this board that they were told they had to sign a Kaplan payment plan promissory. I too was told I had to sign this. When I started dealing with all this, I contacted Kaplan to try and work it all out, that is when I was given the Kaplan payment plan, of $4,000+ a month. When I questioned this and said I couldn't do it, I was told I was required to sign it and send it back or I would be blocked from classes. That should have been a red flag right there. I have all the emails and documents of this, I have stopped communicating via phone because I want a paper trail of the ** they are pulling. I also received a call a few months ago from the financial aid department telling me that if I were to pay $6 or $7k of the $10k balance, they would take that and I wouldn't have a balance. Suspicious?! I'm not sure what else to do. I haven't gotten my diploma and now I cannot get my transcripts to enroll in grad school. I'm done with Kaplan. I just want them to go away. Please contact me!

I started Kaplan University last year and was told that I have enough financial aid from to cover my classes until February 2012. Now I am in my last year at the school. I received a $2,025.00 balance because Kaplan failed to send information to Federal Financial Aid in a timely manner. Kaplan had to give the $2,025.00 back to Federal and charged the funds to me. Due to receiving this balance I cannot get my transcripts to apply to another school. Also, Kaplan sent me a promissory note for me to sign; but if I sign I would be agreeing to pay over $13,000 or $2200.00 each month until September 2012. I have told them time after time that I cannot afford such a bill and now I have collections contacting me at home. I am an A student and can't seem to get help from the school. I was told that I can be stopped from logging in to complete classes. So now I can't get my transcripts, I can't transfer to another school and I have this huge bill that I can't pay because they messed up. Please help me!

Per the financial department at Kaplan, I was told that both of my student loans were enough to cover all of my financial obligations for the year. I started to see a balance under my student loan tab online. I now owe $3,000. I've been kicked out of school, with only 1 year left. I can't enroll into another college, until my balance is paid, because I need an official grade transcript. Help! I can't afford to pay this amount, and now I have to start paying back a student loan with Sallie Mae, and I don't even have my degree!

I completed my bachelor's degree with Kaplan, completely paid for by grants and student loans. I was very satisfied with Kaplan so I decided to continue with Kaplan to acquire my Master's degree. This is where the problems began.

I completed my first semester and went into my second semester. In the beginning of the 2nd semester, I didn't like the classes I was in and decided to withdraw within the first 10 days. I notified Kaplan I wanted to withdraw and received my withdrawal paperwork. Since my withdrawal was within 10 days, my student loans were sent back to the company, which was fine. However, Kaplan now says I owe over $4,000.00 for the semester. How can that be? I notified Kaplan of my withdrawal plans with Kaplan's time frame, which means I should not have to pay any money. I am not sure what to do. Not only does Kaplan say I owe them over $4,000.00, but they refuse to give me transcripts of my bachelor's degree which was completely paid for. I don't know what recourse I have to solve this problem. I would like to continue with my degree plan of Master's degree however with Kaplan holding my bachelor's degree hostage, I don't see how I can.

I graduated in July 2011 from Kaplan after being enrolled for 2 years to complete my BS in Psychology. I enjoyed the classes but repeatedly had issues with financial aid. On 2 occasions, Kaplan received overage on my aid and sent a stipend to me at my request. I then requested they not take more from financial aid than was necessary, so I didn't have to pay the interest on those funds. One time, they returned $334 to the student loans for overage. In my final term, I was told I owed $656 or I could not get my degree. I questioned the financial aid award letter I had received and why I owed anything. They gave me some excuse about the terms in the year and threatened that I could not graduate without payment. So, I submitted payment and made sure to tell them, I didn't expect any additional requests for money. I had a zero balance (which I made sure to copy from my accounts page) when I completed my final term.

I received my degree and everything was fine. Until Monday 1/30/12, I received a call from a collections agency informing me that I owed Kaplan $5,437. I thought it was a scam. I contacted Kaplan the next day and was told that my financial aid from 2010 had been returned to the lender. I asked why and they stated it was because I didn't qualify. Mind you, I received financial aid in 2009 from another institution and Kaplan, and had documentation showing where the funds were paid by my lender when I graduated. I was furious. I contacted my lender who stated they had not received a refund from Kaplan. Yesterday, I received a call from an Ombudsman at Kaplan stating that I had misunderstood my financial arrangements! I understood every financial award letter and my bank statements where Kaplan had been paid. I logged onto my account page, which I hadn't needed to do since graduation, and saw where in 10/6/2011, 3 different refunds had been made. On 12/16/2011, they turned my "case" over to collections, but not one email, phone call or letter of communication came from Kaplan. Apparently, this is happening a lot according to these other posts!

I printed my statement from Kaplan showing a zero balance. Today, I log in and it shows that I owe the $5,437 immediately. I'm sure this is going to ruin my credit if it's not paid. I am angry, feel taken advantage of, and feel something must be done. I wouldn't recommend Kaplan for dog catcher! I value my learning experience at Kaplan and know I worked very hard for a 4.0 GPA. My professors were knowledgeable about the content and I felt challenged in my studies. This ordeal with financial aid cheapens my experience and makes me feel as though my education with Kaplan was second class. I regret ever attending there. If I owe a debt, I pay it. I do not like the way this was handled and feel like I'm being bullied. As a professional 50 year old, I have experienced many things. But never anything remotely close to what this experience with Kaplan has created. Something needs to be done. Who can do it and How?

After 2 and half years of attending Kaplan University Online, I keep getting more and more dissatisfaction. The grading practices I have been told to forget about it, that no one will ever challenge this. However, what about the bigger picture. While the OIG is investigating and filing claims against this institution, I have been obligated to take two classes twice. That means that I have spent 8 months extra in school and had to paid thousands of dollars extra per class just because there is no one that challenges the unfair and illegal practices at this place.

I was told by the OIG to file a complaint but they cannot guarantee they will take the case if more other hundreds of students do not file complaints. Well I see here many complaints and many issues that could take this place down. I consider it not only an unfair grading system but the appeal process is not clear and have no say on how it is done. Therefore, it is a ripoff because they charge the class tuition again and again. Please take all this complaints to the attorney office at least in Florid. They have a case open right now against Kaplan on marketing and ripoff allegations.

Kaplan University's financial aid department kept calling me saying I need to resend my W2 forms for the year of 2010. I sent these forms in over 6 times. I kept getting calls saying no one has received them. I would even send them with a fax document from the previous time I sent them. I eventually got kicked out of my classes. I really feel as though I do not owe them anything due to fact the financial department really ** me over.

I went to Kaplan University for four years. The first two years were for my associate degree and then I enrolled for my bachelor's. I was an excellent student and I graduated with a 4.0 GPA. I was happy with the curriculum, but I had continual problems with financial aid. At least six times they messed up my account and I had to apply for private loans to cover the difference. At one point they sent the money in my tuition account in the form of two checks. I questioned why they had sent it to me and I was told to void the checks and send them back because I needed those funds. I got that straightened out and about a year later I graduated, which is when the real trouble started. When the grace period for my student loans came about, I discovered that I owed nearly three times as much as my financial aid statements reflected. I had bills with four different loan companies totaling nearly $60,000 and a payment total of $800 a month. Unfortunately I have not been able to find employment and I had to apply for deferment on all of my loans. This was just the beginning of my troubles however. Eight months after graduation I received a call from a debt collector saying that I owe Kaplan nearly $4,000 in unpaid tuition. I have never received a bill or any kind of notice from Kaplan.

When I graduated I had extra funds in my account and was sent a check from account closings that reflected the extra money. No one at the university seems to have a straight answer for me as to where the debt came from or why I was not contacted. At this point I have filed a dispute on the debt with the collector, the school and with all three credit reporting agencies. I have no idea what is going to happen though. I am worried about being sued when I am still unemployed and my previously perfect credit has now been severely tarnished. So far the consequences have included debt collectors calling me and major damage to my credit reports. I may be sued for the money, despite the fact that the university even seems unclear as to whether or not I actually owe it. Before this happened I was working to start a business and I can no longer get a business loan. I am also having trouble finding employment and the credit damage is making this even harder. In addition this debt is further inhibiting my ability to pay my student loans. What is worse is that I am seven months pregnant and I am now experiencing complications that my doctor says could be attributed to stress.

This school does not deserve a half star. I first enrolled at Kaplan for my Associates degree in 2005 and had a fairly pleasant experience. I decided to go back for my BS with Kaplan as well and all was good up until a few months before I was set to graduate. I began seeing a Kaplan balance in which I called numerous times about and kept getting the same answer, it was supposed to be taken care of. A month before graduation, my balance was still $8,000+. At this point I spoke with 8, yes 8, different people about this, the final answer was my financial aid had "run out" and I was now responsible for the balance. Funny thing about that is that I had actually called the bank that was handling all my student loans and they told me they had been sending checks to the University, which had been returned. I called Kaplan again and got the same run around; no one really knew what the problem was.

May 2011, I graduated. I had a $10,000+ balance! The last person I spoke with told me that they were running a "special" if I got a loan for $6,000 I could pay that much and the rest would be taken care of. **! They still call 2 or 3 times a day and I've gotten so sick of telling them I don't have 10k. I stopped answering the calls. I don't know what to do anymore. I will refuse to pay them, (1.) money I don't have and (2.) a balance that should not be there.

If there are any suggestions, I would be more than grateful to hear them.

I have been enrolled with Kaplan University since April of 2010 and have been on the dean's list ever since. I have 6 classes left before I receive my degree and I can't believe the runaround I am getting from financial aid. They know I don't work but yet they say I filed a W-2 this term. If this isn't a crock of **. Because of this situation I have been withdrawn from Kaplan due to their error. I now have pay over $2,000 to Kaplan before I'm allowed to continue my degree.

Kaplan University told me that my loans and grants would cover expenses for a two-class term toward four-year degree. All of a sudden, the loans and expenses were not covered. The school collection department continually hounded and hounded me, calling three times a day asking for funds I do not have. I am a 4.0 student just trying to get through my course. I did background information on Kaplan and learned they are owned by Washington Post. They use false claims for funds not owed, charge bogus collection fees for "technology fees" when they are out all the time, can't access classes, then engage in telephone harassment to try and extort students out of additional fees not owed and breach their contract by not supplying the technology they are charging for and not crediting students for inability to access classes online.

I am working on class action suit against Kaplan and the Washington Post, its owner, and urge anyone with information or other students to contact Michael ***, xxx-xxx-xxxx for inclusion into class action lawsuit seeking damages, refunds and punitive damages. Don't attend Kaplan at any cost. They rope you in then try to extort you.

I'm currently enrolled at Kaplan. I have had trouble with the financial aid department for the past six months. They refused to release my FASFA monies. They have told me to fill out a verification worksheet because the way I filled out my FASFA was incorrect. After filling out the verification worksheet and faxing it to them, they were still not satisfied. After numerous phone calls, two handwritten letters and four different worksheets, they still refused to release the money awarded to me.

Trying again to correct this problem, I was transferred to "Juan" who assured me that he would personally handle the situation and call me back that day. Days later with no call back, I tried to call him and was told nobody named Juan worked there. I was then told that the problem would "be fixed" if I were to "just fill out the work sheet the way we want to see it." After telling them I would not falsify a government document, they hung up on me. I have called the department of education and filled a complaint with them and am currently waiting answers. This school is very shady and misleading. Do not trust them with your money.

Before my last term at Kaplan University, I contacted Kaplan about my financial aid situation. I asked them for a loan. The man stated that I could get a Kaplan loan if I applied for a loan and gave them to denials from a loan institution. I did all the things I was supposed to do. After turning in the loan information, I waited. No one ever contacted me and I weighed in my concerns. I was then contacted by an Ombudsman. I told her that I would need a loan for my last term since I was only taking 3 credits.

She stated to me that I did not need a loan. She said to correct one of my sheets of paper and to turn in an educational expense application. I told her that if I could not get a loan I could not finish school. I had to wait till I got a job so I could pay for the last term payment of $1300. I explained to her more than once the amount of credit hours I was going to have. She had my information right there and knew I only had one class to take. She also had my information about how many credit hours I had left to complete school. I filled out the paper work that she told me to. She stated that I was approved for $1994 for my first term in the year and an additional $1995 for the last term. I asked her how this was possible and she said it is because I changed the paper and accounts for funding were now based on yearly instead of by term.

Okay, so I got all the paper work and the money started coming. I received X amount of dollars. Then I find out that I did not get approved for any of the money. I went from a balance of $0 to $2800 because their institution sent back the money I was supposedly approved for. How is it that an employee there could lie and scam so much? Could it be possible this is how their company tells them to do when a students says they need a loan or want to take a leave because they can't pay for the last term? I want my degree and the money taken off. If someone makes a mistake, then it is their responsibility to fix it. I did not want any money I could not pay, and I made this clear. Their ombudsman said it was mine and everything was approved even after the fact I only had 3 credit hours left. I left my trust in them so knowledgeable staff. I have tried to get this fixed and all I get is, "I am working on it."

After three years with this school, I passed my academics, I did my part. Now I want the degree I worked so hard for and I want my account cleared. Why should me and my family suffer for a mistake on their employees part?

I have completed my core curriculum for a Bachelor of Science in Accounting, and I re-enrolled as a returning student, and I was put in the current version for the year, in which I was enrolling, not in the version in which I enrolled. I sent several emails to everyone, completed all the documents that were needed, emailed, and/or faxed them to the university, and after completing the classes and semester, I still do not have the degree.

I cannot enroll in the Master's Program in another university, because Kaplan University does not have me as a graduate, and they are refusing to change the version, and I still have to pay for my classes. If every student who is returning to college is put in a new version, a student would never be able to graduate. I am missing great job opportunities, as well as furthering my education.

I've been attending Kaplan since the summer of 2009 and they have come up with excuses on different occasions, that have kept me from getting my associates in health information. I am 1 credit away from my associates degree and Kaplan is giving me the runaround. I now have no GI Bill money because Kaplan got all of it and I owe on loans because of Kaplan, but they keep coming up with shady nonsense to prevent me from getting my degree.

They have now kicked me out of my program and told me that I had to apply for re-admission. I have had to pay $50 out my pocket for a background check for Kaplan. I have close to a 3.0 GPA and I feel like Kaplan is blocking me from doing my clinicals because they cannot find a facility that would deal with them or their students. Kaplan is shady as heck! They are taking veteran's money and coming up with lies, and lying about receiving paperwork to keep from giving people their degrees.

They continually screw up my financial aid and drag their feet on my releasing my monies. I am sorry to have chosen them for my master's program.

This is an excellent article and right on target. I have been fighting Kaplan University for almost 2 years, and have a petition of over 50,000 signatures of people in the same boat. Please see my petition and sign it if you agree: **. Please leave me a message there if you like. So far, I have Tom ** working on it to resolve with Kaplan officials. It has been over a month, and I am still waiting, when there is a 2 week deadline, and Kaplan has been allowed to drag their feet. I was not allowed an extension on all my info to be sent.

I advised the administration of 4 students cheating during an exam. Well the students were advised through the administration that I, Toyanna **, told them. Nothing was done. I was told that I was going to get an apology. The girls have terrorized me since the incident. I feel that I have been victimized and the school doesn't care about my safety, but they will ask about tuition which I cannot understand how I owe money for an MA program.

"Word to the wise!" Unfortunately, I wasn't wise enough to identify the scandalous and unethical practices permitted by this organization. After being out of school for almost 10 years, I thought it was to my advantage to return to college and obtain a degree in a field I enjoyed. So I did a research to select a college that would be most beneficial and be of most impact for my career, Kaplan University.

Since October 2009, I've been attending Kaplan University and it has been a reoccurring issue or a lack of better term, nightmare, within the Financial Aid Department. In the beginning (first term) everything seemed to be alright, but thereafter everything went downhill! I requested a living expense to help offset income in need to support my living obligations, and was told that I needed to fill out an education expense form for review of my account and to see if I qualify. They stated if approved, it would be disbursed into three increments reflecting three terms in an academic year. The first disbursement was made and the remainder disbursements stopped until I had to make a call to the Financial Aid Department. After speaking with several different representatives (in which now constitutes more than what is in my personal phone contact list), it was finally resolved. Throughout the two years of attendance achieving scholar level academic (National Society of Collegiate Scholars, Dean's List, President's List and a 3.9 GPA) the processes within the Financial Aid Department have become worse. I have received other students financial documents on my account portal, emails addressed to other students, and inaccurate information pertaining to my account. In which leads me to believe that the Financial Aid Department is either mismanaged, unorganized or both!

Approaching is my final three weeks for the completion of my degree and they still don't have it right! As mentioned earlier, in reference to the education living expense, the Financial Aid Department has failed to give me my last disbursement. In fact, they stated that I wouldn't receive one. In efforts to gather an insight about my final disbursement, I called four different times to be told that I would receive one, but a new education expense form must be on file. I was definitely baffled behind the response, but I complied with their procedure. The initial calls began at the beginning of the term (week 1) of my final term about the final disbursement, for them to tell me in week 7 that I wouldn't be receiving an educational living expense. Very livid, I might say, but for the most part dissatisfied as to the way a large organization such as Kaplan University operates their business.

Assuredly, I'm not a rocket scientist but I do know of unjust and unlawful practices when I see them and they're all written over Kaplan University. For them to simply state that personal documents belonging to other students in my account portal isn't an issue, or that the information provided by their representatives never corresponding with each other is okay raises questions as to their educational accreditation.

I enjoyed school although when I first started, I had just had my baby. She passed away from SIDS 6 months in. I was not allowed to make up my final exams in my very first classes there. I never once was told that I qualified for grants or anything else. However, at my community college, I am. I applied for student loans and am in debt up the wazoo for it. What I don't understand is how I never received any type of grants and why I was never offered this. I cannot use my degree. In fact, I was told to go back to a real college and re-take my AA. Wow! I received my Associates of Applied Science in Criminal Justice.

I attended Mountain State University online first, with FASFA loans and had no problem, actually got money back from them a couple of times. I then went to Kaplan online for one term. I have only been using FASFA to finance as I have no money that is why I had loans. Kaplan says I owe them money but will not explain why. I repeatedly told them that I had the loans and they had always covered it. I have asked them to explain why but got no response. Now I am back at Mountain State and have had no problems. However, Kaplan will now not let the FASFA money go the Mountain State. It's because they will not let me register for the next term due to a "balance" owing.

I am unemployed and getting assistance. I need to get my degree finished (I have 3 terms or 6 months left) to get a job!! I think this has also affected my credit rating but surely has affected my standing at MSU.

I have had constant problems with my account and financial aid. They sent me too much money regarding a stipend, so I get to pay that back. They also over-awarded me with financial aid. They just realized their mistake, so now, I owe that money back, as they sent the money back to the lender. A call nets a long wait and is met with someone that only knows their speech. Any question outside their speech will net you with wrong information.

Pick another school because you will wind up owing lots of money with no one to call for help. I have decided to contact the accrediting authorities and have them take a look into this. I will also contact my student lenders and alert them as well. I have massive documentation about their idiocy and all of my problems over the last year or so. I will look forward to hearing all of those recorded phone calls.

The reason I enrolled in the pharmacy technician program was because I met the pharmtech director and he was very knowledgeable and seems to be very enthusiastic. Not only that, based on the students' feedback, the director is actually the reason why the program is thriving. We all love him and his students are really raving about how he inspires and teaches in the classroom, but he left for some reason(s) that Kaplan seems to be flip-flopping.

Now, the instructor they replaced him is a big joke. She does not know anything about pharmacology and pharmacy math nor does she have basic teaching skills! We found out that she didn't even go to pharmacy school herself. They got another instructor teaching pharmtech certification program and she is not even certified and also did not go to tech school!

Since our director left, this program is already a big mess. Most of the students now want to drop out because we are not learning anything at all. I am paying $15,000 to sit in a classroom where my instructor is very sarcastic and acts like a total Gestapo, a totally stark contrast over my former instructor! Now, all the students in the white module do not want to take pharmacy anymore.

Oh also, the new extern coordinator does not know where to place the externs! What a joke! When the former director was here, he always places the students and gets them hired too! That's why I enrolled in the program. I also hear a lot of complaints about the career services. They don't do anything to help place graduates. What I know as a fact is that our former program director was the one placing the tech grads to work, not career services.

The best thing that ever happened to Kaplan Vista was our former director, and now that he's gone, this school has gone down the dumps. Now, everyone here is really stupid! I am now going to be stuck with a $15,000 student loan for nothing, and I am now more scared than ever to go into my externship because I don't know anything. All I know about pharmacy was from when I had our director as the instructor. When he left, all classroom learning stopped. I know it is hard to replace the likes of him but why replace him with someone so totally way out of his league? This only shows what Kaplan really is like! I give them 5 negative stars!

Since June 2010, I have had problems with receiving financial aid in a timely manner. Each quarter, I have received funds in the 9th or 10th week of the quarter, citing a number of different reasons from Direct Loans to processing issues, to shut down times. I have also received three different financial aid award letters in one quarter! Each telephone call to the financial aid office results in a minimum of 30 minutes (hold time plus actual conversation). Mind you, I pay for these minutes on my cellular phone.

I have tried to escalate the issue with more senior level administrators but have been unable to obtain their contact information. While my online educational experience has been enriching, my experience with administration, particularly financial aid, has resulted in my unwillingness to recommend the institution to anyone seeking an online program.

When I attended Kaplan University, I decided that I needed more physical contact with my instructors so I withdrew properly and enrolled with the University of Phoenix. I was told by Kaplan that everything would be fine and that I would not have a balance with the school.

I don't know why they did this but they did: The timing of my withdrawal was mid-term. This means that I completed the first half of term with my classes paid for with my student loan money. When I withdrew, they sent back the unused portion and then decided to send back the first half (This half that had already been paid for the classes I'd taken, giving me a 0 balance). This means that I now owe the school almost $800 when they didn't have to send all the money back. This was spiteful and uncalled for.

I recently graduated from Kaplan University. I must say, I started out satisfied but earned my Bachelor's Degree on a sour note. The whole time I was a student at Kaplan University, I had to consistently call both financial aid and student accounts. There were always issues with the financial aid. If you ask me, I suspect a "cash-flow" issue on their part since they consistently pushed the financial aid deadlines earlier and earlier. I know people who went to other online academic institutions where the deadline was the same as the state schools. In 2004, when I started on my journey, the deadlines we're the same like other school (Red Flag Number One).

Over the years, I've had things happen to me such as layoffs and health issues which lead to further financial decay. Yes, I also had to retake some classes too. However, they are unable to provide me with sound explanations as to why I owe them $4,500.00. They told me to try to get other loans. I did, but got rejected due to credit issues as well as employment difficulties due to emotions within the economy. I held onto the letters of rejection, and they told me they had loans. It turns out that their loans are not loans. They are more like an installment plan on a 30 year mortgage for a house in Plano, Texas. I tried disputing it but was unsuccessful.

They sent me a contract on that installment plan. I read the "fine print" and it talked about "Binding Mandatory Arbitration". I did not sign the contract because I am anti-binding mandatory arbitration because those arbitrators take the corporations side more than they do the consumers side. That, to me, is not right. I am not waiving my legal rights as a consumer and getting railroaded. I hope I can find a good paying job so I can at least pay my $62,000 in loans that I owe money on as well as other bills I've sustained due to illness and under-earning jobs. Also, they don't deserve a star.

What I'm about to tell you blows my mind and maybe yours, too. This is what happened to me with Kaplan today:

Oh, please let me vent for a moment. My college sent me a bill for $6,900 for payment to get me through school till March 2012 with a repayment of $880 a month. I called them up to inquire. I explained this was never a pre-agreed arrangement. They know this. James, at the financial aid office, told me he knew. So, you think you can send me a bill when I'm working on getting my own funding. You, meaning the college Kaplan, with no notice to me and decide, "Hey, you now owe us even though you do not want it. We, Kaplan University, decided you (that would be me) do want it."

So, I sweetly explained that what I was about to say was not towards him (James), but the college institution of Kaplan University itself.

I know the law before I started school 3 years ago and now I have more insight. I'm going to slap a law suit on you so big it will make your heads swim. I'm also not the person who makes threats and I typically do not give warnings, however I feel that the sheep need more direction. I'm also the person who gets her orgasms by correcting the injustice. You (Kaplan University) cannot send me to collections or put anything on my credit just because you feel like it and you can't make or tell me to pay you when it was not agreed upon in a legal written contract beforehand.

What the school institution is doing is a seriously illegal practice and I'm going to make an example out of this school for doing such.

So James put me on hold to see if there was anything in writing. When really, he was so freaked out and because he had not been trained to handle my type of phone call. He simple placed me on hold for over 35 minutes. When he returned, I explained to him why he had to put me on hold. Explained I was not faulting him, just the institution (Kaplan University) that he works for. I told him (James) I would have a subpoena for all phone recordings (which they do) and take this to the Federal court pro se (meaning I'm the attorney, which I have a legal right to do). And anyone who has been on the other side of my stick can tell you, I am their worst nightmare. I've won before and I will win again, money hungry institution. Where in the ** do they get off? They seethe in a pool of greed.

James informed me that Kaplan University decided the following: I had 6 credits for the current class and just enough fund from the government to cover this cost. But Kaplan decided that $6,222 would be lent to me with a repayment of $800 a month. This would cover me through March 13, 2012. Even though with the funds, I had already covered this class in Latent Prints. They decided to toss in their own money and spread it out of the next three classes. If I fail to pay and even if I make a payment below the $800, Kaplan could block me from the class I'm currently in and then kick me out of school. Remember, I already had fund from the government to cover this class. Plus, if I do not make the payment a $100 a month, a fee will be applied on top of interest.

Remember, this was not a contractual agreement. Even if I do not sign it, I was told it was still going to happen against my will. This is rape on a level that leaves me speechless! I will not allow this to happen and won't allow it to happen to anyone else.

I enrolled at Kaplan College for medical assistant. I took all my courses and passed all my courses with A's and B's. I was an honor roll student twice and passed all my skills to all my courses.

My first time on internship, I had a problem with the site and explained what happened to the school on that site. The school didn't say anything, like they didn't really care. So they made me go back to school for a month to redo my skills that I have already passed with A's and B's from my courses before starting internship on another site.

I then went to that site but that site didn't work out. They told my school I was asking too many questions and, as a student, that's what you're supposed to do in order to learn. They screwed up my hours also when I started so that I had to find my own site. And I did at this site.

When it came down to me having to do my comps, they're supposed to grade your paper so, example if it was a procedure that was observed, that means they explain the procedure to you, watch how it's done, perform it yourself if possible, then they grade you for it. After you show you understand well.

In order to graduate out of all the comps we had, we're only allowed to miss eight. The site told my school I observed a procedure, but they never sat down and explained to me at all, and had me watch how to do it. They graded me for it. Gave me an F and because I failed that procedure they said took place, which didn't, the school isn't graduating me. When they called the site to ask if that took place, they said yes. I told the school repeatedly it didn't, because if it did, I would be able to explain the process. And I can't because it never took place.

When I asked the school to ask the site to let me come back so they can explain it to me then have me actually do the procedure for them to grade me, they said that they didn't want to put the site in that position. But, they're willing to let students that have finished they're internship to go back to the sites and complete their hours, in order to graduate. But a student can't go back to be graded legally.

To me, it's like my grade was falsely documented. How can you grade a student for something that never took place or for something they never got to do? And I worked too hard for my diploma. That's all I want, what I worked for. I don't think it's right. They said I failed academically. That's not true. I passed all courses with honors. That's far from failing academically. And they said there was nothing they could do and that they got to go with what the site says. Sounds like they just want to keep their contracts with the sites.

I thought that the school was there for the students. You would think a student isn't going to make up and that they didn't do something on their internship, if it wasn't true. Kaplan doesn't care about the students, in my opinion. If they did, they would listen when we talk.

I have no reason to lie about my situation. The things I had to go through. It's my word against theirs and, of course, they're going to make their self look good. But the bottom line is I was cheated out of my diploma. My grade on my internship was not documented to the truth. Don't grade a student if the situation never took place. I think they wanted to get me finished and out.

I really would like for someone to help me because I want what I worked for, my diploma, and I deserve it. I got the skills and knowledge to proceed anywhere I go, but of course they're going to say different. Plus I've even found out through other resources about the school not letting students finish internships. Consumer fraud and situations like me, there has got to be something that can be done. I think the school is a fake and they're just trying to take my money. Then when a student tries to say something didn't take place, they ignore and say there's nothing they can do. But you're not graduating an honor student with a GPA of 3.7, close to 4.0.

That just sounds very wrong and then they said, after I asked several times why they can't make the arrangements for me to redo the comp that never took place and was falsely graded to me, they said they couldn't put the practice in that situation. So circumstances like mine, we can't go back to do things but students that left and finished already, they can put practices in those positions so they can go back to do two or three hours that they missed and they get to graduate, but I don't. Something smells weird to me, altogether.

I don't think I should have to enroll in another school to get my diploma. Go to another school for what I already have done would not be right because of what Kaplan did to me.

I completed my AA in Interior Design at Kaplan Sacramento CA. As the program was finishing off, they were deciding to get rid of the program. The whole program failed us as students. They rushed us through courses. They didn't provide books that we paid for. And they completely ripped us off of classes that were important to, such as AutoCAD. They also failed to set us up with proper intern hours as promised.

I was a student from 2007 to 2010. I was suspended because I failed a class several times, it was a web development class. I could not afford buying the program that I needed to actually develop the website so I was using the free stuff online. So my last semester was Sept 2010. I was told I needed to go take the class somewhere else and then I'd be accepted back at Kaplan. I did not find another school that was offering that same class, so I decided to take a regular class at my local college.

I then was told I had a stipend of $500 dollars; So I said good, I'll just send that back to the loan I got. Then I got a check in the mail for 2,400 dollars. I was going to return it to the financial institution that gave me the student loans. But at that time, I had household bills and decided to keep the money to pay those bills because I took into consideration that it was my money anyways since it was a student loan. So I have been getting nasty calls from Kaplan telling me I have been sent to collections and I need to pay that money back. I don't have the money to send back to them. I called a few times and no one there was able to tell me a single thing because they have no clue on what they were doing.

I am trying to pay back but since they told me that they sent that check to the financial institution, I called the financial institution and they never received a check back from Kaplan. Kaplan employees don't know what they were doing and no one was able to help me. I am now blocked from continuing my education because they are and won't release my transcripts. I want to go somewhere else but that would mean I have to start from zero again. I was supposed to graduate already from Kaplan, but they are blocking me from continuing with my education because no one there was able to help me and no one will release my transcript so I can continue elsewhere.

I am very upset about this and not only am I with no degree, but I'm nearly $50,000 dollars worth of student loans. This has been a total nightmare. I've been a student all my life but not until I started with Kaplan I got into a financial abyss because I owe a lot of money. I'm a responsible person, but how can I start paying if I don't have a good paying job? I would like to know how I can get help with getting my transcripts from these people. It is not my fault that they are a bunch of incompetent people.

My complaint starts after I withdrew from one of my classes. I was almost done pursuing my Associate's degree in Accounting when all of this occurred. I had wanted to take a break...just 10 weeks off to clear my head because things at work had been extremely stressful, they didn't want to let me do that and I was enrolled in my next classes. The 2 classes I was enrolled in required quite a bit of concentration (I was a mostly A student and wanted to keep it that way. I graduated with a 3.86 GPA) that I did not have to spare at the moment so I dropped the class that applied to me the least; Marketing. I dropped this class on the 10th day of the course. My academic advisor told me that I needed to speak with financial aid and he transferred me over. The person I spoke to then told me that everything would be alright because I was going to take 3 classes the next term (the class I dropped, my last elective, and my capstone). I asked him, "So I don't need to worry about anything?" he said, "No, that it would all equal out and there would be no additional charge."

When I enrolled into my last classes (the last 3 I needed to graduate) I was shocked to find that they were saying I had a balance due. I wanted to know what it was for and they told me it was for the Marketing class I had dropped ($1855.00). I went over the conversation I had had with the last person I spoke to and the new person told me that he was mistaken, that it didn't work that way. I wanted to know how that was my fault. Especially since nobody had contacted me to let me know. She said she would look into everything and get back with me and I told her that I didn't have time to deal with any of this right now that after I finished school I would deal with all of it.

When I completed my courses I then went back to deal with all of this, and I spoke to several people trying to get this cleared up. I was told first that I needed to fill out a refund form, I asked them to send it to me. After not receiving it, I called back. This time I was told well it didn't matter because I wasn't entitled to any refund. After that conversation I printed and reread the Kaplan student handbook and what I found was that while I was not entitled to a 100% refund I was only responsible for 50% of the class fee ($927.50). On page 30, Dropping or Adding Courses, it states, "The following guidelines apply to students who drop a course but remain enrolled in their program of study", this is me, I dropped a class but remained enrolled. It then goes on to say, "Students who drop a course beyond the first 7 calendar days are subject to the Kaplan University Refund Policy."

Under this section of the handbook it states that it is the student's responsibility to determine their financial obligations by contacting the financial aid office. I did this, I was told that I didn't owe anything and that there would not be any additional charges for what I was doing. On page 38 of the University Catalog, under Refund Policy, Dropping courses, you will again find the same thing as stated above. On page 39, Withdrawal after commencement of classes, it states, "The effective withdrawal date for a student shall be when any of the following occur". It then goes on to list the occurrences, mine happens to be number one, "The date that the student notifies the University of withdrawal." I have been told that because I remained enrolled in one of the classes that term, I am 100% responsible for the course I dropped. According to their own policies, that is not the case.

After trying unsuccessfully to clear this matter up with Kaplan, they contacted me to tell me that I either pay the entire amount due or they were going to send me to collections. I told them that I did not have the money to pay the full balance due and asked if they would be willing to settle for making payment arrangements on half of the balance due (the half I figured I owed them). They said they could not do that and the bill was sent to collections. When the collection agency contacted me I told them everything that had happened and faxed them the proof I had (I have the Kaplan University Student Catalog that backs up my claim on pages 30, 38, and 39, I had a copy of a student grievance form I had filed (and never had responded to) with Kaplan, the fax transmittal showing the date the grievance was sent, and a copy of an email I had sent my Marketing instructor the day that I withdrew from his class. I also gave them a break down (because the Student Catalog goes by percentages) each term is 10 weeks long so 10 weeks times 7 days is 70 days. 25% would have been 17.50 days, I first emailed my instructor and my academic advisor with my intent to drop the class on the 19th of June (term started June 9th) this is 10 days into the term. I was officially dropped from the class on the 21st of June (12 days into the term).

Kaplan University mishandled my financial aid processing. Additionally, they did not advise me that I would exhaust my financial aid if I accepted the stipend checks. Over the past few months, I was lied to and misled about my situation. This resulted in a balance from two years prior, another balance of $339.00 after the financial aid packing was re-done. And now a new-found debt that has a new balance of $880.00. Also, in order for me to complete my degree which is two semesters away, I would have to pay over $4000.00 ($541.00 a month).

My classes suffered and now I am in debt to Kaplan for over $880.00. I call and beg someone to please resolve this.

i looked into getting a degree in network administrator and was told that they had the right course for me. so I signed up and attended online for two years. in that time i question them on some of the course and whether or not these classes are what I needed. i was constantly assured that the head of the dept. has put together exactly what courses I needed. so I went with the counselors advice and continued on. well i finally finished and got my associates degree as a network administrator.

Then i was told it would be wise to continue on into the bachelors program and I decided to do just that. but after another a few classes I again question the courses that were being offered. but this time I had gone out and started looking into jobs but once I read at least 6 different companies requirements for the position i found that Kaplan's program bearly touched the surface of these requirements. then when I talked to a counselor they told me this is how the program works. I paid lots of money with student loans for something that is totally worthless. most companies want certifications on most operating systems which Kaplan doesn't even talk about. i feel that I have been guidance that was wrong and they shouldnt of done that and with that I have dropped out of program. I also feel that they should refund the money because of the fact they did not meet their part of the bargain by giving me an education that would have at least given me a chance at a job. My grades where a 3.0 so it's not like I wasnt doing the work so that's not the problem.

In effort to acknowledge problematic financial responsibility and dissatisfaction, lack of communication, and failure by resistance and misguidance to reach out to an authoritative figure, I'm writing in complaint of my current university, Kaplan.

As an active student of Kaplan University, I've overcome many hurdles during my degree plan, not to be confused with my actual education. More recent, and cutting to the chase, I was recently forced to make a sizable, out of pocket cash payment to Kaplan due to their specific negligence in maintaining my financial aid and unswerving lack of communication regarding funds available. These events seem to be directly compounded by structure or plateau of empowerment the University maintains amongst its employee's and their policy upon handling (at minimum) relative and necessity communication with their students.

Kaplan University applies centralized, yet basic, financial aid distribution payout information on their student specific website that offers a far less than perfect match to what is actually occurring in the students' financial world. On 12/14/2010, I received a "stipend" check from Kaplan in the amount of $200.00. I deposited the check and applied to household bills that have been lacking. On 12/30/2010, I received another "stipend" check in the amount of $1381.00. Similarly, the appreciated educational expense compensation was distributed to household bills and appeared to make life a little easier for that time. Interestingly, and unbeknownst to me, it led to a greater deficit.

In mid January (well short of 30 days since I received any overcompensation), I was contacted by Kaplan University with respect to, not only a delinquency in an un-negotiated or unrepresented monthly payment, but an overdue status that could block or suspend me from my on-going education. I (re)educated this representative with the concerns and agreement reached when I signed on, that I would return to college for my Bachelor's degree, but I could not afford an out of pocket expense. Ultimately, this didn't matter. Kaplan wasn't interested in prior agreements or arrangements, only the monies to compensate their mishandling of funds.

Kaplan astonishingly distributed their collection calls up to four or five times a day; fragmented by numerous hang up calls and disconnects. Eventually I found about three employees who admitted Kaplan's pattern in associating similar attributes to other students who were [currently] encountering comparable problems. But learning and acknowledging that didn't stop calls or the delivery. Their actions continued for months.

Eventually, I opted to extend my education in order to receive enough financial aid monies to cover Kaplan University's mis-distribution and misrepresentation of my own financial aid. My decision was based on knowing the harassment would not end and I only had three classes left. Comparatively, Kaplan was not very ethical in portraying their ability to maintain [thousands of] students' incoming funds or student notifications as it relates to long term financial responsibility. Relatively speaking, Kaplan left me with no alternatives. In any event, and with the extension of my program, it allotted for additional funds to be entered into my financial aid. Kaplan verbally agreed on a recorded telephone call to accept the next stipend check as payment. However, with that agreement I neglected to get them to agree to stop calling me.

Nevertheless, I called Kaplan University once I received the check, but couldn't wait ten days for the check to clear. Kaplan maintained that a minimum payment was needed right there and then. When I refused, they threatened another block/suspension, but wouldn't directly advise me when the block/suspension would apply, foregoing any additional financial distress or concern in my household. After the check cleared my bank account, I made the payment of $1821.00 to cover Kaplan just as I'd promised. I also snail mailed them a letter regarding this financial aid disturbance. Instead of recognizing their wrong doings, I was emailed a letter thanking me for bringing my account current and choosing and continuing my education with Kaplan. Later, I was even emailed a request to fill out a Kaplan success survey story for their personal use.

My complaint: Kaplan University maintains no attributable outward responsibility, insight regarding research and resolve, and compromise in light of their own financial misconduct. Kaplan University has failed in communication and in real time to provide reliable distribution of government funding and with proper direction or insight of excessive funds; thus causing a ripple effect of financial, home life, and work related strain. Kaplan University's actions in restraining me from gaining direct knowledge of the financial aspects of my education, in combination to disassociating me from elevated resolve great and extended the intensity of the issue, therefore overlapping into my work life. Kaplan University lacks the ability to properly notate and maintain agreements to my education as related to policy in recording each call. Kaplan University is without proper self, hired, or governmental discipline. I should not be afforded their mistakes.

I've had nothing but problems with this school from the beginning. Most of the instructors are inexperienced beyond belief! I spent most of the first 2 modules watching movies or having "free time". The Financial department would receive my payments and never informed me that I had a stipend left. When I asked why they had been holding my funds, they told me that they would just roll over the extra amount for the next payment unless I requested that I wanted it. When the program was paid in full they still kept the difference until I demanded the difference or threatened to report them.

Then they would take another 2 to 3 weeks to distribute my check to me. Several students said they never received anything. When we moved to the laboratory areas a few months into the program, we found out that they are extremely dirty with band-aid wrappers and thermometer covers strewn across the floor regularly. A couple of times there was even a blood vial and bloody cotton balls on the floor. Labs were sometimes done at the student's seat and never sanitized after unless I took the initiative to do it. Most students never did. When it came the time for externship I was sent to a rundown address with trash strewn across the front sidewalk and boarded up buildings on each side. We had been told by the Medical Assistant chairperson that if we maintained perfect attendance and grades (both of which I did) that we would be placed at an excellent site. Nothing but lies!

When I refused to go to the site they sent me to the director of Career Services got angry and has refused to help me and has also directed the other Career Services people not to help me. When I tried to contact the Interim Executive Director, all he will tell me is that they are still looking but if they don't find me a site in 10 days then I will be dropped from the program. This kind of service is typical according to accounts from other students that I've heard. It's sad and disgusting that this school will willingly accept funds from students, most who are low-income, and turn around and screw them over like this. They need to be exposed for their deceptive practices and be put out of business. They are nothing but predators and their victims are people who can't afford to be put through the ringer like they do. Please don't even consider attending this school as it is a waste of time and money!

I have been attending this online College since 2009. I have always had problems with the correct dates on financial aide dept not disbursing the correct amount or on time. They will constantly reject paper work as a means to hold onto disbursements. But, this time, they have begun to get even worse with trying to get money from the students.

Then I began noticing discrepancies in my grades and their way of grading. Work I turned in had been deleted or turned up missing. This is causing real problems with my grades. I have been an high B student most of my time at Kaplan, including being on the presidents list and dean's list. I have complained to the professors about the problems and I also began wondering is this to get me to take more classes instead of completing my degree as scheduled.

This school is becoming very shady, by changing grades and I really need to know who to contact to hold them accountable. Notifying the school has not worked so far, they just ignore the complaints, they keep changing information using the excuse they are making upgrades.

I was a previous student since 2009 until two weeks ago in 2011. I informed them that I would be in court due to traumatic events that occurred with my daughters (molestation case); and I would not be able to log in and would do my work in bulk. I was advised that they understood and this would be okay. However, they disenrolled me and told me I had a balance since 2009 that no one ever made me aware of until after I was disenrolled.

I was told if I was still a student they could have provided me with additional financial aid. I applied for two loans from outside companies in which I was denied. I was told once they received those denials they would consider me for in house financing. However, following those procedures I was told I did not qualify because the denial offered me to resubmit with a co-signer in which I do not have the access to. The bottom line is this school just wants to get money out of individuals instead of helping them. I just received an email in which I save from Stafford loans informing me of their recent payment to Kaplan University for my tuition but Kaplan has not mentioned that.

They have been keeping my stipends without proper authorization from me. I filled out a form which clearly stating my decision in them not doing so. They are crooked, do not keep sufficient records, and continually try to solicit extra funds from students without proper details and information as to why they are doing so. I find it quite odd that Kaplan University waited two years later to inform me of a balance only after they disenrolled me. I wish I would have known ahead of time how many complaints they have against them. In addition to these complaints, there is a petition being signed to have them shut down for not keeping sufficient, accurate, and current records. This school should provide degrees in con artistry and scams because that is just what they are.

I have an issue which I really need some help on. I attend Kaplan University and have not going on 3 years. Everything was fine until last week. I had a balance to pay the school roughly $300 dollars which was no big deal. The week after I got a call from the school, the billing center said I owed $2,789.00 and she asked if I was read to pay. I explained to her that I have no idea where that amount came from, that I'll call her back, and that I am calling the financial aid department. She insisted that I pay at that moment, so I finally got off the phone with her.

Then, when I called financial aid, they said that a Pell Grant was refunded back to FASFA due to them having an audit sometime back in late October. The Pell Grant that was refunded, she said, was in the year of 2008 to 2009. That was 3 years ago. I said, "Really? Is this a joke?" I told her that I was more than eligible that year because I was not even working. She said that was not the issue and the issue was that they submitted a form late, but at the time this happened, FASFA and the school approved it. Not 3 years later, this big amount comes out from nowhere and this Pell Grant was refunded.

I spoke to 6 people in billing and 1 supervisor and all said that they are sorry that this has happened and even admitted that whoever dealt with the form was at fault, but added that if I do not pay this amount to them, they will not allow me to graduate. I called FASFA and they said that they can't go back that far to see any information. I told them that they can go back that far to take the money back, but they say they can't help me.

I do not know where else to turn to but to a lawyer. I have the money to pay them as of now but that is not the point. My point is that they messed something up and want me to pay for their mistake. I even told them that they just kept saying sorry to me. All their conversations are recorded and noted in their systems. Please help me if you can. Thanks.

In 2010, my daughter enrolled in Kaplan College (Indy). I was so proud of her that after struggling in high school, she completely turned it around. I went to the first meeting with her at Kaplan, and it sounded great--all the hype of having a great career in the medical field and the fact it only took 1 and 1/2 year to complete. It was all so great.

As time went on, we were informed that in order for her to graduate, she must pay upfront a extremely large sum of money before externship or she won't graduate. She was pulled out of class countless times and threatened she would be kicked out of school if she don't pay up. What made me so angry is they said to her "We can't wait for your mommy to pay." They made her so upset she would cry to me on the phone. But despite all that, she continued to do very well.

When we went to the first meeting, it was my understanding that payments were not due till after grad, but in fact, that was wrong. They also made us believe she could go to another school and transfer her credits, but later, we found out that credits from Kaplan are not accepted--she will basically have to start over to get a degree in her field.

As a parent, I feel bad for not investigating this before she became 15 grand in debt. The bad part is when all is said and done, she will only have a certificate of completion, not a degree. There was a couple other problems she encountered with the fact she is on the third teacher of the same class. I don't know all the problems with that.

I just wish something could be done to stop them from misleading all the people that are trying to better their selves by getting what they think is a good education and later finding out all the downfalls when it's too late. There are a ton of things I found on the internet with the same problems. I wish I would have found them sooner.

I have been with Kaplan since 2008 and paid very little out of pocket, because I have no job and was getting unemployment. Now as of this last year, 2010, they have told me I owe more than $5,000 to them. And my finances went from getting unemployment to getting nothing. And I was told my credits would cover any expenses and I would not have to pay them anything out of pocket. Now they have blocked me. I cannot finish my degree because they want a payment of $618.00. I do not even make that much a month. I barely am living on $800.00 a month to pay my rent, lights, internet, and I get food stamps. I asked them how I owe the money. They just told me this is what I owe. They sent me a ledger card with no explanation. It went from owing nothing to owing over $5,000, which I do not have and they know it.

I just graduated from Kaplan with a Bachelor in Accounting. For the past few months, I have had many problems with financial aid stating that I owed money from 2008 and 2009 and had to take a loan to pay them. Then I came to find out that it was not necessary because my financial aid was more than sufficient to cover my classes, to mention that three (3) times they sent me reimbursement due to excess in my financial aid. I came to find out in December that I had a excess of $2,024 and now they told me it was from my 2007 balance and it has been return to the lender. I was told that once graduated I would be eligible to sit for my CPA and that's not what the State of Florida DBPR said, I need approximately 40 semester hours to be eligible. I am not working in the accounting field and now I have a staggering student loan in the amount of $51K.

I was a student at Kaplan College and I feel like this school needs to be shut down. First thing is that they give you all these books that you pay for and we only use half of these books. Secondly, when I had signed up, they told me that it was an accredited school and I can transfer my credits to other schools if I wanted to pursue an associate degree. I recently signed up at Santa Barbara City College. They cannot accept my credits because Kaplan credits don't count. Kaplan's accreditation is not valid. Now Kaplan says that after internship they can help with job placement. Well, I have called them so many times. They only say that they will call me back to schedule something and they never do. I was almost a 4.0 GPA student. I feel like this school was a waste of time and money, because nobody in this school is helping anyone. Now, I have a loan that I am having trouble paying back. I have no job and I'm starting all over in another school. I received no help from a school that promises to help find a job.

I took what I thought was a Leave of Absence because of funds not being available. I spoke with financial aide, Juanot ** who told me I did not have enough to go to school. I logged into my financial aid account online and the school charged me full price, saying I attend classes since I logged into financial aid. I contacted Juanita ** back who then informed me that the school should have told me and locked me out. The school as of today's date refuses to provide me something showing I attended classes. They keep referring me to collections. I am unable to get a copy of transcript, annoying collection calls, and needless stress in enrolling in another school.

Kaplan University Financial Aid/Business Office is out of compliance while committing fraud and misappropriation of funds. The majority of State Universities release refunds to their students 2 weeks before classes start or 2 weeks after school starts. State Universities also post disbursement dates on their website validating the dates that refunds will be disbursed to their students. Many private online/community colleges universities are under the assumption that they are not required to follow the state and federal guidelines.

I am a graduate student in my 6th term with a 4.0 GPA at Kaplan University. Each term is 10 weeks long; however, Kaplan feels that they do not have to issue stipend checks from Direct Loans until the 8th-10th week of the term. Expense Loans are designed to assist students with living expenses during a designated term. However, at Kaplan, loans taken out by students are assisting the university or the Washington Post with their expenses which is fraud and misappropriation of funds.

I am an online student at Kaplan University. This is my last set of classes and when I enrolled, I signed a form stating that if I had any funds left over they were to be refunded to me. I called earlier in the month and I was told that refunds are sent out 10 days after classes are paid for. My statement said that my classes were paid for on November 23, 2010. When I did not receive my refund, I called back about 10 days later. On December 16, 2010, I spoke to Winnie and she told me that my funds were supposed to be sent to me on December 6, 2010. I asked for her supervisor and Mr. Celli spoke to me and assured me that they would be sent to me that day. The problem is I had a balance of $856.33 in my account and I only received $57.33. I was a student back in 2007, there was a balance in my account and I noticed the school took an administration fee of $100.00 and sent the other $37.00 back to financial aid. I do not want the school to take money that dose not belong to them.

Do not attend this school! Two classes are equal to $4,000 later and no credits. I lost a home and can't get into another school. Their credits are not worth anything. They hurt my credit so bad. The phone calls from their collector have caused me to lose all the dignity I had.

I am a 3rd year student, who receives Financial Aid. I was contacted on November 30th, 2010, by email because my financial aid had changed. Apparently, I am not receiving enough because I am taking courses which are 6 credits instead of 5. I registered for my courses in advance of my Financial Aid, because this happened in December of 09 as well. Where oh you have a balance due because you took a 6 credit course instead of 5. When this is the only option.

I am find with having to pay extra money, though I do think that the government is being taken. What I have a problem with is my due date went from the 15th of each month to the 1st - with only a 2 day notice. I received the email on the 30th of Nov. and needed to come up with the necessary payment by the first of December. Never did I receive a letter, email or phone call from them regarding this change prior to Nov 30th.

I have sent out emails and called them no response. Every time I call them they have told me that they cannot change the due date, this is a campus wide change all payments are due on the 1st of the month (lie I have spoken with other students, there payment dates have not changed). Furthermore, I am paid every two weeks. My monthly bill payments cannot just be changed such as rent and car insurance and utilities. What am I suppose to do call them and say my student loan payment is much more important then Rent, Car Insurance, heating?

My last conversion with the Financial Aid department today - was well I guess you make the payment late and hopefully you will not get locked out of the class for late payment! They refuse to talk or work with me.

I would like to file a complaint against Kaplan College Online. I have several different situations concerning my daughter that has occurred and would like to see if others have encountered similar situations. Let me start with the "first situation"; when my daughter applied to Kaplan College they offered a degree in Travel and Hospitality that wasn't going to start until June of 08 if I am not mistaken.

The adviser talked my daughter into taking two classes and stated that they would be counted towards her degree plan. She took the classes and guess what? They didn't carry over. So there were two classes that she didn't need that she got charged for.

The "second situation" that occurred was while in a class doing her class work, she got locked out. She called the school only to find out they had dismissed her saying that he grade point average was too low. When I got on the phone and spoke to the administration they saw that her GPA hadn't fallen below and she shouldn't have been dismissed. But, she still had to file an appeal. This took place in May of 2010 and they stated to her that it could take 12 weeks to get an answer.

"Situation Three" While she kept calling to find out if they had heard anything about her appeal, she found out they no longer offer the class Travel and Hospitality so now they were going to have to change her degree plan to Business Management. Keep in mind at this point she only had 20 weeks until graduation for her Associates.

"Situation Four" Here it is, Dec 2,2010 and she just found out that the committee approved her to come back to school with one hitch, no financial aid which she had been getting from the start. She called the banks who handle her loans and they said everything is fine on their end and all paperwork is done. It is the school that needs to approve the loans as she has already been approved.

As I see it, Kaplan has made many mistakes against their favor in this particular situation. There is something not very right going on with this school's online business practices.

I had been a student at Kaplan University; I was trying to reenter classes after I had to withdraw from classes when my mom became terminally ill. I had to care for her in that time she passed away and I took a term off because I was now homeless and my grades were bad, previously I was on the dean's list. I went to go back to start classes and redo my financial paperwork and they said that they were not going to allow me to re enroll in classes and I asked why, the Dean told me to write a letter as to why I felt I should be allowed to return and what made me leave Kaplan anyway. I wrote the letter, prepared for the meeting with the Dean and the re entry staff and they decided that it would not be in my best interest to continue my education at Kaplan, now I am stuck with student loans for an education that I can't even complete, I only had six classes left. Now I have to start all over in my education and I still owe for the mess at Kaplan, how is this fair?

Every time, I call pertaining to my account I am being told several different things. I contact the registrar department to request a form that I was informed I needed in order to qualify to attend graduation on Feb 5, 2011. While speaking to the registrar specialist, she was so rude and short, I was trying to explain the form I was speaking of and what I was informed to do. The specialist would not allow me to talk. She cut me off and eventually disconnected the call when I told her to please be respectful and acknowledge that I am paying my money to attend the school, that it is her job to be patient Once I said that she sucked her teeth and then hung up the phone. I then called directly back and was transferred to her department again, hoping I would have better luck with someone else and the other staff member must have been next to her because as soon as I said my name, she hung up on me again.

This happened 3 additional times but faint laughs or silence, or just a pick up and no answer then hangup. Now, I thought maybe I am just going crazy, it could be something wrong with the phone, so I asked a tier 1 academic adviser to please stay on the phone with me to see if they do it again, and sure enough it happened again, but a male answered and he hung up the phone for the 5th and final time.The academic adviser apologized and then gave me the direct number, she explained that they are in a different department/location and there is no way for her to escalate the problem to their supervisor. So I called directly to the registrar department from the main number given and requested to speak with the supervisor. I was connected and she too was just as nasty and rude. Before I could say anything, she already knew who I was (the agent must have told her) and she said that she informed the staff members to hang up on me because I was being argumentative.

But I wasn't. I was trying to get my questions out and the staff member was assuming what my questions were and answering them before I could even finish. I tried to explain to her what I happened and she cut me off and said okay, well what do you want now? ? I asked to speak with her manager and I wanted them to pull the conversation recording and she stated that they don't tape it so I am out of luck. I was so hurt and upset, I cried.

Here it is, I am paying so much money to this school and I am trying to keep up. Finally, I am towards the end and they treat me like I am nothing because I am getting an online degree. I asked to have her manager's name and address and she would not give it to me. After I asked it several different ways, and stating that she is denying me the right to contact her direct supervisor, she then provided me with the information. I informed her that I would be writing a letter to her boss about my experience and she stated to me that I would have to address the letter to her, then she would send it to her manager. I had to tell her that I was recording our conversation for documentation purposes, then she gave all the information needed.

All I wanted was someone to help me, and for a supervisor to take control of the situation. She admitted that she overheard what the staff was doing and hears her employee's responses to me but felt that I was asking her the same questions over and over. For the life of me, I cannot understand why a supervisor would not take over the phone and handle the situation before they advise several employees to hang up on students who are paying their salaries.

I began the enrollment process in June of 2009 and DeAnte ** was the person who I dealt with. He said he was a KU advisor. I was active duty at the time and had not attended online college before. So DeAnte walked me through the financial and enrollment portions, which turned out to be all wrong. The financial part he had me fill out in GoArmyEd was for National Guard members, so it got denied. Then I received an email stating the classes I was taking were not the right ones.

By now it is July 09, so I enroll into new classes and am in touch with the Education Office in Ft. Riley. All this is by phone, email and fax. Ms. M. at the Education office has me drop both the classes and reenroll in them. Originally, they were both to start the end of July. After reenrolling, one began the end of July and the other the end of August. I log on to the Kaplan site to begin my first online course; both of my classes are appearing, so I log in to both to see what they are all about.

Then I start with my class that began in July and I am doing very well and can't wait for my next class to start in August. So I logged into my August class to see what it was going to be like and noticed it said it began in July; so I emailed the professor and told him I had dropped the July class but was enrolled in the August class. He emailed me back and said. 'Thank You.'

I thought the class would just roll over to the next class when mine was supposed to start. But the day my class was supposed to start it did not roll over, so I called DeAnte and left a message and also faxed him the form about my two dropped classes. I printed the form off of GoArmyEd. Every time I would call Kaplan, I would get voicemail and Tatyana would try to call me before 5 pm. I specifically said to call after 5 because I was not available because of my job with the military. I finally spoke with Tatyana and she took the information. Then I received a bill in the mail for one of the classes I dropped. The class that I had originally was supposed to start in July 09 and appeared on the screen. But it was not charged with the others. It is now October and I file a complaint with GoArmyEd and I continue to check with them to see what has come of it. Finally, in February 2010 they get a response from Kaplan stating that I did not drop the class and I owe them $825.00.

I call the Education Office and all they have on file is what they paid out and said they don't pay for dropped classes. I file a complaint with the Inspector General of Education in D.C. and didn't receive a response. I file a complaint with the Better Business Bureau in Florida and Kaplan states that I did not inform them that I dropped the class. If that is the case, why am I paying for only one class and not 3? Also, because I logged in, I apparently attended class even though I emailed the professor. So now I come to you asking for help to resolve this.

I retired from the Army with plans on attending a local university but could not enroll because Kaplan says I owe them $825.00 and will not send the transcript until it is paid. Kaplan also gave me an 'F' for the dropped class. I was and still am a soldier and I did all the right things to try to attend school. The Army paid 100% of my education. I would not put myself in the position to have to pay out of pocket. I have spent an enormous amount of time trying to figure out how to resolve this. I want Kaplan University to admit they were wrong and place the class as a drop, change the 'F' to a drop and not charge me the $825 and pay for my semesters of college that I have not been able to attend up to the point this is resolved.

First of all, this school will not tell you that you can apply for an assistant living loan. I had to find out from another student and when you ask about it, they act as if you have just assaulted them. I applied on June 21, 2010; I still have the paper work. Reese told me that I would get it on August 9, 2010 but when that date came (I went to the business office to get it), they said that I was not getting it because it had been rejected.

I asked why I was not contacted of the situation and she told me to talk to the financial aide. I then talked to Reese and she said that someone didn't submit the applications right and this campus was not the only one effected by this. So she would contact someone, see what was going on, and advised me to come back in a week.

After a week, she said that they are working on them and there was nothing she could do. She couldn't give me a date or an estimated date. I asked for the number to call so that I could check on my money. She said that she could not give it to me so I asked for an email address. She told me that she could give that to me. I went to the president after getting the run-around so many times and he said that he would look into it and call me back.

When he called me, he told me that my money would be broken down in three stipends, something that the financial aide had feel to tell me. I asked him if I could get it in one check and he said, "No, that's the way it was," and he couldn't do anything about it. He also said that I should get one of them in a week or he would go to the bank and give me the money himself.

I did get it after all that in a week, like he said. I supposed to have gotten a second check on October 18, 2010 and today is October 21, 2010. But they are starting to give me the run-around again. I just hope that it doesn't take as long as it did the last time. By the way, the financial aide lady (Reese) that I was working with, no longer works there anymore.

My experiences with Kaplan University are these. I was wrongfully kicked out of school due to the fact I brought a defective required computer program to light. It was for a Math class, which I was not thrilled to take in the first place. I worked the problems contained therein and in one of those particular problems the program said I got the wrong answer, though the answer I got was the same as the right answer.

I spoke to my professor and as I thought she would, said it was presented wrong, thus was obviously not the case. A few days later I received in my student email a written warning for my conduct. In that letter I will cite a portion of the rule which was responded to by myself in stern fashion. "Kaplan University requires its students to conduct themselves in accordance with the standards of their future professions". My response was this: "If and when I graduate, I will not have a reason to act as I am acting towards this institution due to the fact I will be doing something I truly enjoy. Essentially the only reason I am taking this stance is because the Math program which is used doesn't do what it is supposed to."

I received this letter on Sept. 8, 2010. On 09-23-10, I again received another letter from Kaplan University--this was a Letter of Dismissal. On October 1, 2010, I contacted my former Academic Advisor Sharon ** and requested all my communications with the school regarding the various issues I dealt with Kaplan. Ms. ** stated, "You need to speak with my supervisor and he is not available. It is the policies of the school that the supervisor contact you within 24-72 hours." However, I have received no such phone call since then. Prior to all of this, I had a similar class that used the same third-party computer program publisher. This was a Criminal Justice info systems class and I took this in the May-July term of last year.

(Pearson Education) within that time frame; however, I got no straight answers--just statements such as, "We need to investigate these issues". I maintained communication with my professor regarding this matter as well as Ms. **. This issue was never fully rectified and during this course I suffered an emotional breakdown due to the fact my GPA dropped to a C and it was all attributed to this class. Approximately a couple weeks later I received notification from Ms. ** that the Pearson Education, my IT lab, was done away with due to the program malfunction.

Lastly but certainly not least, I received a call from the Financial Aid Department on 10/19/10 reference missing document(s), more specific Independent Verification Work sheet. This issue resulted in my phone bill getting to the point of $350 due to the fact I requested they send me this document via US Mail and they did not until a couple of months after (give or take) and now that I am no longer in school, how is it they can still receive money from my loan provider despite the fact I am not enrolled?

I am seeing this school for who they are. They do not like to be told they are wrong and if challenged they push their authority and cause the student undue hardship, not to mention they are unethical. I have been in contact with the Higher Learning Commission of Illinois, North Central Accreditation of Schools and Colleges and the Department of Education. This school has committed fraud against me and should be subjected to costly sanctions. It has been an emotional roller coaster for me and I feel that a law suit would be justified or even a class action suit.

After serving my wonderful country and deploying to the middle east, I was excited to be able to further my education and put my GI Bill to work as I wanted to better my life and my children's life. I enrolled into Kaplan with credits from college and was excited to begin a journey towards a more financially stable career. I am on my second term and have been able to obtain and keep a 4.0 GPA.

However, I now am very eager to leave Kaplan and transfer to another university as soon as I can without it affecting my education. I have had countless problems with financial aid and the business office. Bottom line is this. They owe me money a few thousand dollars and I have yet to see a penny. I call 4 to 5 times a week at least! If not, more but I get the run around about when my checks are going to be mailed out. I have even been lied to as they would tell me they were being sent out that day just to find out 5 days later that my money was still with Kaplan but once again they would tell me it was getting mailed out that day.

This is federal money given to me to help with my education and yes, some of it I do have to pay back. So why is Kaplan holding my money? Legally, they have 14 days after they receive it to disburse the the money back to me. Well, here I am 3 weeks into another term and no check has been sent to me from 3 months ago! I am not trying to add to any problem, I just want the money that is mine.

I hate to say it but I will never refer anyone to Kaplan. I will tell people to stay away from it due to my experience and I am not the only one if you do a little research online. I will be speaking to a lawyer this Friday to see what my options are. I just want to get my money, transfer to another school and get my degree. I hope that Kaplan gets held responsible for their actions.

I graduated June of 2009 for Medical Assistant. I still have not found anything working as one at the time. I didn't know the school had a bad reputation. I wanted to go to school, do something to be more successful for me and my family.

Now, I owe this school tons of money that I can't pay. I have five kids, I'm 26 years old and I'm working a job that I could without Kaplan. It's not fair when an employer see the school you attended and don't want anything to do with you. I mean I had high honors and everything but they got this reputation and I think they are taking advantage of us young people and they should pay for it.

I have been a student with Kaplan for almost 2 years and it has been the worst experience I have ever encountered with a college! Here is just one of many e-mails I have sent to try to get some of my issues taken care of and yes I have saved every one, which is a stack. I am sending you this e-mail due to my frustration with the management of my account here at Kaplan University. I graduated with honors from another college and decided to enroll with Kaplan because of Tenisha Walker's encouragement with this being a better college.

I was impressed with the financial and academic advisers I spoke to. Realizing your Bachelors program was less expensive, I enrolled to obtain my degree. I was first promised a waiver of my technical fee and was told it would take less than two years to obtain my degree. Needless to say, no one would help me reverse my technical fee because I was told technical fees are never waved. Almost six months later when I happened to locate the form Ms. ** signed waving my fee, I immediately faxed it in and my fee was waved. It took my persistence to achieve what Kaplan should have already done.

Since last summer I have been receiving calls because of my balance on my account. When I enrolled, they clearly stated my FASFA would cover my tuition and I would have extra to purchase Microsoft Word and other supplies I may need (this is why I changed colleges). With no phone call from my financial adviser, my FASFA was diminished due to the poor handling of my account. I tried several times to contact Mike **, over three months later; (again with my persistence) I was able to get a hold of him. He explained to me taking two classes too many, I can only take one class at a time in order not to be in the negative. He also said he would maximize my student loans in order to ensure I will have enough to pay for my tuition.

This is alarming because this means it will take twice as long for me to graduate (which was not promised to me when I enrolled) and I have never had to only take one class at a time. Since last September of 2009, I continuously receive calls about my account, even though I reduced my credits in half. I spoke to someone on Oct. 4th, 2009 at 11:30 a.m. explaining I am requesting a different financial worker. I was told this need to be escalated and a Katy ** would call me. I waited, called again on October 9th and was told a Tiffany Washington would call me because Katie ** does not handle financial aid. I waited, On December 23rd I called again and spoke to an Amy ** and was told a Teonna Perkins would call me on this matter.

I must say, I am going to take this matter further if I cannot receive the support my money is paying for! To this day, I still have had no financial help with my concerns and frankly I have never experienced such unprofessionalism at a college! My grades have suffered because I am consumed with this quandary. "This of course is just one of many e-mails I have sent to Kaplan.

Now, I was told to cut back my credits because my FASFA won't cover 12 credits. I did this even though I hesitated because I have never taken less than 12 credits and FASFA always paid for my tuition. Then I was told to fill out another form to maximize my loans, which I've done both. Now when I question why my disbursement went from $4576 to $2326 I need to fill out more forms? Last week I sent via e-mail three times the form to maximize my loans in which of course I did not get one response from Ms. ** with a confirmation of receiving it. Of course why am I getting the run around on my financial aid? I am at the point now I'm seriously thinking of withdrawing from Kaplan and going back to my old college.

Convenience was the reason I chose this college, but I would rather work harder for a great educational experience. All I want is an education, but it seem like this school cannot do the footwork needed to make the student's experience a good one. I have tried very hard to commit myself to my education, but Kaplan is backing me into a corner and I and so tired of fighting for someone to care about their students at Kaplan.

I decided today to withdraw officially. I have only around 36 credits to finish, but the strain on me has been tremendous. I am very disappointed in myself for allowing myself to enroll in Kaplan without doing research on it first. The last thing that really alarms me is I just received an alert on my credit report that Kaplan has tried to take a personal student loan on my credit without my consent! I have good credit and these alerts I have keep me informed. They can't do this?

I attended Kaplan University online. I got my associates degree and everything went fine. Then I decided to get my bachelor's degree and all heck broke lose at this time. I was constantly getting emails that my documentation wasn't in and I would be blocked from classes. I would then call financial aid and they told me everything was in and fine. But a few days later another email and you will be blocked. Eventually that did get worked out but hey then another problem my Pell Grants were not posting.

I called and called and did everything but flying to Florida and banging down the door to make them fix it. Eventually, I get a phone call telling me there was an error in 2007 (mind you, I got this call 3 years later) and I now owed Kaplan $1800. So I finished classes and had a credit of $1900. They sent me the check. I cashed it and I called them and said I want to pay this and was told you owe nothing. I asked the person to check into it further. He said he would, but if I didn't hear from him within 5 days then the money was mine. I heard nothing.

I then tried to get my transcripts for my employer and couldn't come to find out I did owe them that money. I paid them some of it because they agreed to send my transcripts if I paid it. Guess what? They still wouldn't send. So they had set me up on a payment arrangement for the rest of the amount. The payment was one day late and they are calling me on a Sunday because of one stupid day. I eventually got to a manager who actually did help me. He settled the remaining balance for a little over half with me. He did follow through and do what he told me he was going to so I was then able to get my transcripts. The sad part is it took over a year to get everything resolved. And I almost lost my job because of all this.

I enrolled into Kaplan in July of 2010 and was unemployed at the time and worked my butt off to come up with the $95.00 to secure my enrollment to only be kicked out before the 30 days of probationary period was even up. And now they won't even give me the money back or return my phone calls at all and I have called them over 20 times to find out why and yet they still wont return my calls.

I'm writing this email as a disappointed and dissatisfied student of Kaplan University. They are holding my funds from me for no reason whatsoever. They've also caused a great deal of hardship and distress on me, my unborn child, and family which is affecting me physically and sending me to the ER and doctor constantly. All the hardship they're causing me is putting me at high risk once again. I've already had one miscarriage due to stress and anxiety while attending Kaplan University.

I refuse to go through that again because of the burdens that the school is placing upon me. If anything happens to my unborn baby due to all this stress and anxiety that is stemming from Kaplan, I will definitely take some kind of legal action. I also have a child that's 2-year old and he's suffering also because of Kaplan. He needs things and I can't provide for him like I want to because Kaplan is putting me in debt. I've been threatened for an eviction. My power can be turned off any time now and my phone is suspended. I can be homeless at any time. These are not things you should have to go through or worry about while being pregnant.

I am a non-working mother but whenever I'm enrolled into school, I get a check every month from the VA which allows me to pay up necessary bills that are needed to be paid. This is because I am the daughter of a Disabled Veteran. Kaplan has done a terrible job notifying the VA of my enrollments each semester I was enrolled with them. Each time they failed to notify the VA, they caused a delay for me to receive my check and bills to lapse. This caused late fees from every angle and my bank accounts to go in the negative.

I joined the school thinking I would be treated fairly and sincerely by all staff employees and employers. This was not the case.

Just recently my file had been tampered with by an employee that works in the Orlando Campus Center named Cateria *** and she works within the Financial Aid Department. This woman put false notes into the system under my account and canceled all my payments that were approved to me and that were suppose to be dispersed to me. I had three payments that were suppose to be mailed out to me. One was suppose to be mailed out Aug. 17th, another Aug 20th and another shortly after that. I received a letter in the mail stating that these payments have been mailed out to me which is untrue. Today is Sept. 13th and I've received nothing. For some unknown reason, Cateria*** canceled my transactions which has stopped me from receiving the funds I was approved for and suppose to receive within that promised time frame.

Calling the school is impossible because each employee has there own answer and will never truly help you because the problem never gets solved. They will have you going back and forth, calling from here and there. It's a run around and the job is never done right. There's always excuses and it's discouraging. When I keep calling for a status on my case for the corrections that are suppose to be made to my account, the business office tells me that the money had been sent back to the lender when it most certainly has not!

This is embezzlement! They lied about the whereabouts of the funds and they're keeping the money that is entitled to another person which is me. I hope no one else falls at the hands of Kaplan like i have. They are holding the money that's due to me within Kaplan and I don't appreciate it because its an uncalled for financial burden I have to carry and its causing hardship and pressure on me, my unborn child and family. Close ones around me have seen the results of how Kaplan has neglected and mistreated me in this matter. No pregnant woman should have to bare unnecessary burdens. It is a fragile time. I just want the funds that are due to me that they are holding on to dispersed out to me. This would be a great relief to me and my family. We've suffered enough especially the loss I had with my other baby while attending Kaplan and all the problems that came along with this school. Something needs to be done about Kaplan.

I have been an online student at Kaplan University since July 2008. I am set to graduate on November 2 with my BS Nutrition Science. My financial aid representative made an error in July 2009 that prevented me from graduating this past June. I had to take one class but borrow money for two plus pay out of pocket over $1,400.00 to correct his costly mistake. After months of jumping through all of the hoops, various FA Advisors had me jumping through. I had my fill and posted my frustration on LinkedIn. On May 11, 2010, the Ombudsman for Financial Aid at the time explained that because the error was made in a previous academic year, it could not be corrected. However, he worked with me and gave me my FA Award Letter and a Payment Plan that would take care of both the quarter I am completing now and my final quarter August 25 to November 2.

I have made all of my payments on time. I finished this quarter with a 4.0, cumulative GPA is 3.81. I have applied to a teacher certification program and requested my transcript. I was told that both my transcript and grades have been put on hold and I may not be able to begin my final quarter unless I pay the past due balance on my account and sign a new payment agreement for an amount of $1,900. I should have no past due balance. I have paid more than $4,280.00 out of my pocket so far and as agreed will pay another $670 in 3 payments September 15, October 15, and November 15. I spent 1 hour and 45 minutes on the phone trying to speak with someone today. I was transferred to the Concord School of Law Admissions Department, 2 voice mails that are no longer active and disconnect the call and had informed that Isaac the Ombudsman is no longer with Kaplan but that he made a $2,000 error not in my favor and transferred to a manager's voice mail. How many times am I going to be expected to pay thousands of dollars for Kaplan's incompetent employees?

In addition to what I have paid out of my pocket, I currently have $42,000.00 in student loans. I have worked very hard to obtain my degree. I was very disappointed when my graduation was delayed and now am very angry that I may not gain admittance to the teacher certification program. I have worked hard and borrowed more than $42,000 for an education that is worthless, if I cannot prove I have it due to other people's incompetence. I spoke with a FA Manager today, who said it is unfortunate that another mistake was made but I will have to pay and I have reached the aggregate loan limit for federal financial aid so I will have to pay or I won't get my degree. Please note that I have taken no financial stipends only enough money to cover the student loans. I have worked hard to become a High School Science Teacher. Thank you for reading this and any help you can provide to stop the corrupt handling of federal funds, not to mention the lives that schools like Kaplan University are destroying will be greatly appreciated.

Just an update, the Ombudsman Isaac who is no longer in IL but now in GA, contacted me via email today to let me know that he gave me bad information based on the Federal Student Loan computer system providing an old information and he will work with me to find another way to pay. Is he kidding? How many thousands of dollars does Kaplan think they can swindle from students just trying to get ahead. I transferred into Kaplan with 49 semester hours from a community college and I believe that $42,000 and the $4,200 I have paid out of my pocket should be sufficient. I am contacting my congressman, House of Representatives, President Obama, BBB, Attorney General, Government Office of Accountability and anyone else that I can to ask for help!

I never can get any one from Kaplain's Financial Aid Department on the phone. The number that Kaplain gives you to reach the Financial Aid Department is never answered. You will be placed on hold for approx. 3 hours and if lucky someone will pick and then tell you that they are going to transfer you to the Financial Aid Dept. (A transfer to the same number that you just called). Then you hear the same message over and over until you've grown tired of holding (3hours or more). They will not answer emails.

They constantly tell you that you have been dialing the wrong numbers. If you tell them that you have tried reaching the Financial Aid Dept. by using one number the will always attempt to give you another number to reach the Financial Aid Department at. This turns to be the same messages - leading down the same roads. Terrible situation there at Kaplain.There are many more complaints listed here on this site concerning Kaplain and it's scams.

Scams: The Financial Aid is not being disbursed correctly. Stipend funds are always a month or more late than the date(s) that they give you. You can not reach anyone if you have any questions or issues regarding your funds. Stay away from Kaplain University Online! Do your research on this University?

Hopes this helps someone. I wish I'd dug a little deeper in research before enrolling.

Kaplan University is involved in the unethical practice of holding student's financial aid and disbursing it at their leisure. I started the enrollment process at Kaplan/Concord Law School in March 2010. I started school on April 6, 2010 and was told that I should receive my financial aid check by the middle of June. After countless calls, emails, and broken promises, I have yet to receive my check. They have on multiple times changed my disbursement date from Direct Loans to reflect the date they want. I have emails promising me that my financial aid check will arrive at the end of the week and it never occurred.

It is my belief that Kaplan is receiving these funds, placing them in interest bearing accounts and sitting on the money as long as they want. Today is August 7th, 2010, four months after I started school and I have yet to receive my financial aid. Something must be done to stop this practice. If you multiply the number of students Kaplan has by the total financial aid received, it's an extremely large number and they are profiting at our expense. I believe the next step will be to file a lawsuit and engage the media to expose them for their greed! I have suffered tremendous financial difficulties because of this. I have had to start a part-time job to help pay bills. My courses are lagging because I can't devote the time necessary to my studies. I was told that the first year of law school you are not allowed to work because the amount of time needed for studies. Since Kaplan doesn't truly care about its students, and really only care about money, they do as they wish.

I wanted to let you know about the difficult and potentially unethical situation that I have had to endure while attending Kaplan University. After many hours on hold and broken promises about the disbursement of my student loans, I feel that someone needs to know about this deceptive and unethical business practice. Here is what has happened to me to the best of my recollection and as accurately as possible. I have been a student at Kaplan University for nearly two years, working for a Masters of Science degree. During such time, I have been receiving expense related moneys or stipends on a continuous basis, receiving checks every two to two and a half months apart. So, up to date, I have received loan disbursements around 6 times.

On several occasions I have noticed that the dates posted on my accounting page at the Kaplan website have been changed to reflect a more closely related receiving, and disbursement date. For example, let's say the day of a particular disbursement was on the 10th of one month, when the money was actually distributed was the 27th, then the 10th was changed to the 27th. In other words, it's to cover up the lag in actual time of delivery. This is probably done since I was told that the dates posted in the computer were made up/random meaningless, and deceptive dates.

This is my current situation, which after countless phone calls, and a visit to Kaplan's corporate office, I have been unable to alleviate. On June 16th when the posted date on my Kaplan financial statement page showed that a disbursement was to be made and mailed to me and was not, I contacted Kaplan Financial Aid Department. I was told that the Bach(s) dated for the 16th was messed-up by one of their representatives and had been pushed to the 23rd of July, over a month later. Then she decided to put the date back to the 16th of June. At some point, this date was then again moved to the 23rd of July.

I have now communicated with Direct Loans on three different occasions and have been told that the funds have been ready for Kaplan and for disbursement on June 9th, 2010. The following are a brief summary of the different reasons that Kaplan Financial Aid Department has used as excuse to why the funds have not been mailed to me as of July 28, 2010:

1) We are still waiting for Direct Loans to release the funds. (Funds have been ready since June 9th, 2010)

2) I have given your information to an expediter and they will call you back within 72 hours. (Never called back)

4) We started a new financial year on the 1st of July, and since we did not get the funds from the lender by the 1st of July, the funds have been delayed.

5) I visited Kaplan's Corporate Fort Lauderdale office on July 12, 2010 and was given a person's name of Fred **. I called and left a message for him, but he never called me back. Furthermore, I got an e-mail address for Anne Marie **, attached to this letter is her response. In her response, she assured me that the funds were going to be mailed out on the 23rd of July, and that they were going to be mailed out to me overnight, so that I would have the check on the 27th of July. This is from Kaplan's Corporate office, I never got a check!

6) On July 26th 2010, I called Financial Aid, and was advised by the Kaplan representative that he had checked the Direct loan website, and that the funds had not been disbursed as of yet. I called the Direct Loan Origination Department right after speaking with the Kaplan representative and was surprised to hear a recorded message stating that their website was down. Moreover, after speaking with a representative, I was advised (and this is now the third time) that the funds had been disbursed to Kaplan and that I needed to contact the school to find out what the problem was.

7) I have called the Financial Aid Department at Kaplan, explained my problem, and told by the representative that they were going to check on the situation and to hold please, but the person never got back on the phone.

8) I even called the academic advising department to get the dean's name, and the address to the corporate office, and the person would not give me either one.

9) All of the conversations have been recorded by Kaplan University, so that all that I'm stating in this letter can be verified.

This is the problem that I'm facing now, I have been in school for almost 2 years, and have been receiving living expense checks on a continuous basis. I have a job, which helps me supplement these funds until I can finish my education, and get a better job. So, when my funds are kept by Kaplan for two months, and now it has been over 3-3/4 months since my last disbursement, there is a problem, which will be leaving me, and my family (I have a 2 sons, and their mother) homeless.

The biggest ethical issue here is that if Kaplan University is holding on to these funds in an interest earning account then I should be entitled to the interest from this account. Furthermore, why are they entitled to use my funds for their gain at my expense, and hardship? How long can a school hold moneys which do not belong to them? These are loans that I have to pay back. These loans are federal loans, does the federal government have any rules/laws on how long a school can hold these funds for?

Its clear that someone here is not telling the truth, on one hand, I have Kaplan telling me that they are waiting for the federal government, and on the other we have the direct loans, a lending department funded by federal government telling me it's Kaplan's responsibility of disbursing these funds. At this point, I have lost so much, and hope that this letter is investigated so that other students will not have to undergo this up-and-down nightmare. One thing is for sure, I wish I would have never enrolled at Kaplan University and will never forget this situation. To me this is part of why this country is in such a financial disaster, greed!

In the later part of June this year, my online class was given an assignment: Speak to a situation where a business and/or their bookkeeping was bad and why one would or would not continue to business with that company. I identified Kaplan in my story. I was addressed in a public forum by John ** who took offense with my comments. He forwarded my comments to Ginger, a dean of some sort. Ginger contacted me via email and I responded to her comments. I was professional, but stern in my comments.

My comments were along the line that I am not an employee of Kaplan and as a citizen and soldier, they did not have to like my opinion. My speech is protected. Charles contacted me and advised me as I was dismissed that my comments were "inappropriate, profane and obscene". I do not know what the man was reading, but it was not what I wrote. I was dismissed with money unaccounted for during finals week. I had at the time a 90 in my writing class and a 74 in my Medical Office Management course. After finals, I would have been invited again to the honor roll as well as making the dean's list again. Every term I have attended Kaplan, I have been on the dean's list. No appeals, no board, no nothing, just Charles ** saying his interpretation of what I wrote.

I can provide the documents I have to further substantiate my claim. My speech about my dealings with a company is protected, but Kaplan has violated it and taken sanctions against me. I came to Kaplan after a 25-year absence from school and was doing exceptionally well. I think there were some racial issues with the professor John **. Every professor I had will recall me by name, no need to look me up. I tend to make an impression. I addressed what I thought were racial issues in an email to John **, comments to a dean who contacted me via email. I responded and told her that I did not work for her or Kaplan. In fact I told her, I pay your employer to provide a service that they did not own me nor would I be influenced by their interpretations or opinions. I have been "dismissed". No hearing, no evidence, no board, no nothing. Just Charles saying I was profane.

Naturally I cannot get anyone with an ounce of brainpower on the phone at this university, at least no one who wants to speak to me about my financial aid that they received and the disbursement I was to get. They tell me now I owe them money. I attended 5 terms, and as a soldier, never paid a dime. Now I owe them money, but the fact of the matter is they owe me. I have paid for a term that has been uncompleted for no appropriate reason other than they did not like the tongue lashing I gave them about the fact that I am a customer, not an employee and the fact they would not talk to me or treat me disrespectfully. I want to sue. I have been slandered by this company and it will follow me as I seek other schools.

They over charged me and failed on my education. Now, they want more money after defaulting on my education. They are ripping poor Americans off with the outrageous charges. I was charged over $10,000 in tuition and you can't pick your own classes or buy books from anyone but them. Now after telling me I don't owe them any money, they now want to charge me $1145 for them holding me a seat in a class they signed me up for.

I had enrolled in the Kaplan online school, on the Dean's list as well. However at the time I was receiving food stamps from South Carolina. They told me the only choice I had was to give up school or lose my assistance. Being in the situation, I knew I was forced to give up my schooling. The food stamps were my only source of income at that time.

I called Kaplan and spoke to a woman (I do not remember who though). She helped me do the withdrawal. I told her I was concerned that I would end up with some kind of a balance. She looked everything over and said that I should be all set and should not get any bills.

Needless to say, 3-4 years later that bill is over $500, I do believe. Today, I have to live on $700 every month. That's for my home, my dog and my SUV. It's not enough to do what I need to do. Anyway, I really do want to go back to school but it scares me to think that I will end up with a huge student loan bill in the end that I would never be able to finish.

I had enrolled into Kaplan University for the online classes in 2009. I had decided that besides never getting any type of assistance with classes and 2 classes being too much, I had found another school. This school does 1 class for 5 weeks and then you have another. I then called Kaplan to ask about transferring. I was told that I would have to withdraw. I spoke with Financial Aid and when I spoke with them, I made it a point to find out if I would be penalized for withdrawing mid-term. I was advised that I wouldn't be.

Now that everything had gone through, I am being charged $2,195.00. They will not send transcripts or clearance form to the new school. I had spoken with a supervisor on June 28th and again July 2. On the 28th, a supervisor, who I believe had a last name of ** or **, told me that I would have to wait until the 7th to get the clearance letter. He also advised that I could look into getting a loan to cover the amount that is due to repay them. I spoke with a supervisor on July 2nd, who told me there are no notes in the system of speaking with a supervisor that day. She was also rude and told me that they weren't going to help me in any way until I paid what is due to them. Keep in mind, I have received an email on the 28th of June stating that I owe this amount and received a phone call and e-mail on July 2nd asking for the payment.

i called the following day and let them know but vivian is not in the office. she called me after 3 days. she said its money back guaranty for those who graduated here in united states not for international nurses. she didnt tell me that when i enrolled or talk to her about the program. they just keep telling us in the classroom that you have to fulfill all the requirements so if you dont pass the test you get your money back. i ask vivian if i want to take another review if i dont have to pay anything? she said i will have to pay 50%. please help me, i want at least partial part of my money back. I payed $600.00 for this review. no physical damage .

I have been enrolled as a Kaplan student for over a year now. I have experienced nothing but problems with the financial aid department from the beginning. I recently learned that the so called financial aid officers are no more than Kaplan students themselves. Last semester I received a living expenses check from my financial aid money for over two thousand dollars. Now I am being told that my financial aid officer J. R. made a mistake and now I am being told that I must repay a little over $300.00 dollars.

Now I am having problems with an Anatomy And Physiology II class in where the professor, Dr. Mary D. would not participate in the class discussion board until a complaint was made. Now the professor posts 8 to 12 questions (all on the same day, within minuets of each other) to the discussion board, then when students answer the questions, the professor does not respond to their answers as to if their answer was correct. I must say that after reading all of the horror stories, I am wondering if my Health Science degree will be worth anything in the future. Kaplan University is supposed to be regionally accredited, which most other online schools are not. If my degree is no good, then Kaplan University and it's CEO's need to be sued.

From what I have read, I don't understand why someone has not initiated a class action lawsuit. All it takes is a few individuals stepping up, going in together to file this type of suit, then others will be notified and may join the suit. To the lady who fears her SSI check being garnished. I worked several years in a law firm, which also handled collections. Kaplan may get a judgment against you, place a generic lean against you, but they nor anyone else CAN NOT garnish any type of government check, nor can they or anyone else for that matter bank levy an account where a government check is deposited in to. Next time they threaten you with this type action, if it's a collection agency turn them into your state department of commerce & insurance office who licenses them to do business in your state.

If it is a law firm threatening this type of action, write a complaint and send it to your state's board of professional responsibilities, who can shut the doors on a law firm for threatening action they can not legally take against someone. If you are lucky enough to catch these individuals' on tape telling you this, or you can record them some way, and send a copy of the tape in, you can put the final stitch in their backside! We all need to file complaints with the accreditation board who accredits Kaplan University, they could loose their accreditation.

In 2007 I had to send in my tax forms to the school. I sent the forms to both the Academic Advisor and financial Aide. I was threatened with being kicked out of the school if I did not send them to the records division or what-ever they called it there. I complied and was granted access to my classes. Then last year in 2009 I was told the same thing. now mind you in that time both years I had to file amended returns due to Kaplan not sending me their information for my taxes by the February 1st deadline. I recieved the information in mid- late March 2009.

Being the kind of individual that likes to beat the tax rush I could not wait any longer and filed in the second week of February 2009. I had, had a repossession and my tax information was in my vehicle and when I finally got my vehicle back the original tax form had been lost, stolen or thrown away. I filed an amendment and when that came in Kaplan had already locked me out of my classes until I got the paerwork to them. I called financial aide and explained to them the situation and sent the amended return this time to Financial Aide, Academic Advisor and Records.

I made several attempts at contacting them and even spoke to them on several occassions when they called me and explained the situation and if there was any way they could work with me. the resounding answer was no but they wanted me to pay $3000.00. I again made several attempts to get back in contact with the school until finally I stopped. Now this year they have hired a collections firm Joseph, Mann and Creed to get the money from me in one payment. After talking to the woman for approximately 20 minutes and getting no where I am at my wits end with this school and this company. and for the record if they by chance read this post I also recorded the conversation I had with the collections company for future reference if need be. Georgia is a one party recording state meaning that only one person needs to be aware that they are being recorded, and does not have to be announced as long as the person doing the recording is a part of the conversation

I was shopping around for online schools and I requested information from Kaplan. I was instantly bombarded with phone calls from them. During that time, it came to my attention many complaints against the school. I did tell them I decided to look at other schools and I thought that was the end of it. I continued to get calls everyday. I even attempted to block their phone number but did that stop them? No! So I received another call yesterday. I answered the call and politely told James * that I decided on another school. So, today I received the following email from James: "Dear Robin, I am glad you found a college. I was trying to ask you one more question about your college before you so rudely hung up on me. Judging by the way you handle yourself on the phone, you wouldn't have been a good fit for Kaplan University anyhow. I wish you the best of luck." I guess some people cannot handle rejection.

It has been 13 weeks since enrolling in Kaplan. I have yet to receive my refund check for my overages. This should have happened in the third week. However, this place didn't even request the money from the government until the 10th week! I was finished with my term already. So now it has been another 2 weeks and I call all the time and get the same answer: "it has been dispatched already, you should have it in a week, you will get it in a couple weeks," etc. No one has ever said the same thing twice. I called the ombudsman and explained what Kaplan is doing. They were not happy. Soon after, I got a call from Kaplan with another story.

Well I still don't have my refund and now they owe me another one. This place is full of scamming thieves that are pretending to be a university, which they are not. Their degree is worthless. Employers don't view it as a real degree. Good colleges will not accept any credits from Kaplan. Their founders don't even have a college degree and they stole 4 billion dollars from the government. Read about it on google. Why are they still receiving funding?

I am calling everyone I can think of to complain about this place including the government. There are too many people with big complaints to just let it go. I will not tolerate it. Please do not go to this school, if that is what you want to call it.

I agree with you all. Kaplan needs to be investigated. I wonder if people believe we are calling them con artists and scammers, because we neglected our student accounts in someway. This is not the case. I too was dismissed from Kaplan University, because they said they over paid me. I wish we could do something. I was not allowed to finish my education. I was also charged way more than the school described to me, that the course cost.

This is really disturbing. How can these many students all experience the same fraudulent problems dealing with this school and it is getting overlooked? They are still enrolling students and we still are out of an education. My Kaplan education was paid in full because they couldn't find a reason to get out of pocket money for me. They went and falsified information, stating they overpaid me in the first semester. Now, what kind of financial aid department waits until your fourth semester when the charts is full of number and tells you that you were overpaid in the first semester?

Not only that they originally stated I was overpaid $875 and then they stated I was booted from the school from non-attendance and stated I only owed them $235. Wait. What the heck happened to the original $875? This is way too much fraud and this school is accredited, FASFA approved, etc. We need to stop with these emails, write the president, US Department of Justice, Attorney General's office, their accrediting department. Whoever you can think of big, write them over and over again.

This is our education and it is not fair to us. If there are any lawyers out there, I think this case could be a big one. It is over 30,000 student complaints throughout the internet begging for answers about this corrupt school. I don't know about you guys but I want answers. I have not been able to speak to anyone about what is really going on with my education. That remind you I have award letters sitting right in front of me for every semester being fully paid for. Then instead of checking their FA department they booted me out the school for non-attendance after they blocked my account so that I can't get in. I can't even explain how crooked this school is. Someone needs to do something quick before I can't finish my education.

Kaplan University is terrible, Instructors do not answer emails with questions regarding projects, seminars, explanations...anything during the whole term. I had hardship and need to drop for a few months. That was in 10/09. In March of 2010, I called Kaplan to enroll back into class. I was told I had to pay over 4K before I could enter back into the school. I was shocked to find out that all the funds I have applied for were return and I was going to have to pay the school. I only took 2 classes and seems like they would have made some suggestions on how to help me before I got in this mess.

Customer service are terrible, academic advising department treat with zero respect, make fun of you on the phone, and with "sarcastic comments". The adviser was not much help at all with my issue. I was sent to several people in financial aid department with nothing but "you owe the school". I even explained my problem and it was more of we don't care about that, we just want the money today.

I was in the middle of a class, trying to drop Kaplan but once you there, you are stuck in this terrible institution! All I got out of Kaplan is bills, no degree just the biggest mistake I ever made. Kaplan should be out of business, they want your money and could care less if you get a degree. Kaplan caused me a over 4K in debt and nothing in return.

I was a student at Kaplan from June 2007-July 2009. I was dismissed for failing classes. I explained earlier on to my adviser Orande ** that I was having some personal issues that were affecting my school work and I thought it would be best for me to withdraw. Well after he made me feel bad for wanting to drop out of school, I continued. I tried to reach him again and let him know that it wasn't working out and I was assigned to another adviser, whom I can't remember the name because I think I got one email from the person. Ultimately, I was dismissed and started receiving letter about a past due amount which I didn't know anything about until I tried to get a copy of my transcripts.

Well I needed my transcripts, so I set up a payment plan via my bank account. I was informed last Wednesday that I have not made a payment since Jan 2010. I explained to the person on the phone that the last payment was drafted out of my account on March 13, 2010 and he said I must be mistaken and that I need to call my counselor to get it taken care of. I told him he needed to call someone because I have proof of payment. Yesterday, I received a call from a collection agency representing Kaplan about the same past due amount and I received an email from Kaplan warning about the same account.

I am not employed right now and the $50 per month is hardship, but I agreed to pay the money to Kaplan until it was paid off. These phone calls and emails are getting to be stressful. They are calling daily (they won't answer when I pick up). I am keeping up my end of the bargain but they are harassing me for $400.00. I am enrolled at another school and when they contacted Kaplan, they say they have no record of me attending there.

My financial aid is maxed out. Everytime I turn around, the price per credit hour goes up. Now they want me to pay 191.00 a month to cover the tuition that isn't covered by the financial aid. You can never get to talk to anyone in that department, your always on hold, no one seems to know what is going on, unless you owe them money then they will call and email you non stop. I would withdraw if I could find another college locally that has a paralegal program.

I signed up for school. There's death in family as well as house fire and I called the school to let know why I hadn't signed in. Instructors told me to withdraw and they would back me. The school didn't drop me and took $3500. They are now calling me all the time stating I owe them a $100 fee. I called accounting and the lady there said I was charged a fee and she would correct it. They never did. It's been five months and they are still calling. They should have dropped me as I requested by email to three different staff members and I even told them that I felt used and they took money for no education. They took money for nothing and they harass me with these calls.

I was working as a paralegal in a small law firm back in 2003. I didn't want to attend class so I started looking for a school where I could attend online. I came across Kaplan University and contacted them. I was asking questions about if I decided to attend their school would my credit transfer to a local college here in the state of North Carolina. The operator (name forgotten) assured me that I could use my credit at any college in the US. I was glad so I could actually graduate at a school of my choice. I received a Pell grant of approximately $950 and the rest in student loans.

I kept having computer problems off and one with this school. I tried to maintain with them for about a year. I later found out after a year wasted with this bogus place that my credits weren't accepted by the college I was trying to transfer to and not only that they stuck me with over $6,000 worth of student loans. This is not fair. They misrepresented themselves as a school to me and to the public. Someone needs to stop these people of mistreating people and sticking them with plenty of student loans. I am doing all I can to dispute these fees. Last week, I got a letter from the school that I owe them $1,083 and I would like to know what it's for. I will contact every person I need to, including the local news, if necessary.

I was enrolled in Kaplan for a short while and withdrew when it began to interfere with work and family. I withdrew from Kaplan in November 2009 and canceled all remaining loans that were scheduled to be paid in January 2010. I spoke with a financial advisor named Kathryn ** who told me and emailed me the totals remaining after the semester time I did use was paid. This remaining total was well over $3,000.

When I mentioned to her that I wanted to withdraw, she said that I will have a balance owed to Kaplan. My question to her was if this is true, why she is telling me that I have a remaining balance that I can return to the bank. She said she would get back to me.

It's February 2010, and I have been receiving calls daily from Kaplan that are very strange. They would call my home more than once, and once I pick up and say hello, no one would respond and the line would be disconnected. When I try to talk to someone concerning a balance of $2,512.12, they can't seem to explain, and I'm put on hold for more than 30 minutes and then the line is disconnected. If I happen to talk with someone, I'm told that the debt would be sent to collections, if I do not pay.

I was so excited when I first checked out the course material for Kaplan. I contacted them by chat and did receive an immediate response. Too bad they carry on 4 and 5 chats at the same time so you have to wait 5 minutes between every question. Within two days they had me signed up and I sent my $70 in for the enrollment fee and received my acceptance call and student login. This was all after they assured me that my financial aid would cover a full time semester and all I had to pay out of pocket was $274 per month.

It was by mistake, really, that I discovered the complaints filed my masses of people who have been duped by the school. I was looking up Kaplan and my browser showed me all the sites where complaints have been filed. I immediately un-enrolled and requested my money back. After all the attention they gave me to sign up, suddenly no one is available to take to. So I went back to the chat to my "admissions advisor." He kept assuring me that the refund was requested and each time I called back I would get a different story about when to expect it. While some said it would take 2 to 4 weeks to receive, others said it was a month or more. Now come on, with the technology we have these days, no refund should take more than a few days and at the most 10 days! But I still haven't seen it and it has been 3 weeks.

I am still receiving the daily emails from the school that they were activating my financial aid. But what really had me angry was the email saying that since I didn't log into my financial aid account to activate it, they would just help me along by doing it for me. Then I discovered that the $274 per month that they said was all I had to pay suddenly jumped to $380. How convenient for them! I did panic at that and did a correction on my FAFSA to eliminate their school from the possibilities.

My advice is to read and be aware of everything you can about a school before you sign up. This I have learned from the Kaplan experience. Don't be fooled by the rush tactics. Completely reputable schools do not force you to sign on the dotted line before 5:30 PM the same day that you request information. They want you to succeed and they want to be sure you will be the right fit for their school. Beware of Kaplan!

I have been a student at Kaplan online for over a year now. During my first term at Kaplan, my financial aid officer Joel C. did not turn my paperwork into the proper people, meaning my student federal aid authorities. I actually got a letter from Bank of America telling me my student loans had been cancelled. I never cancelled anything. My financial aid officer Joel C. at Kaplan cancelled my federal aid for my education. This has caused me great grief with the school.

The school is telling me I owe them money from my first term. Now, they have me blocked out of my classes and they are getting money from Direct loans for this term and they have me blocked out of my classes. The term is half over and I have yet been able to enter my classes because the school says I owe for my first term. I am a financial aid student and they know this. Due to the negligence of my financial aid officer, I'm being punished and not able to access my classroom. I am getting collection calls from the school and them telling me I owe over 6 thousand dollars. I owe them nothing.

Like I said, I am a federal financial aid student and my financial aid officer cancelled my federal aid without my knowledge. Now, I am unable to get into my classes and the school is getting money for this term while I am not able to participate in the classes. They are basically stealing from me and the government and getting the money for the classes I am unable to attend. Something needs to be done as soon as possible. My academic advisor, the ombudsman department, the financial aid department and others are stringing me along and not doing anything to solve my problem. I have been trying to get this issue resolved for a month now and still no resolution to the issue.

Nothing should take a month to be resolved. My theory on this is that no one is doing anything to resolve the issue. I get passed off from one person to another with no results. I am seriously frustrated and need some help with this issue. I have no where else to turn to and need you to please help me resolve my problem with this school and its employees.

I attended school, which was a joke, was talked into a class. I am a CNA, and the course they talked me into was Rehab Tech. By the time I finished this course, I was nothing more than a glorified CNA. This was in 1998, I went on SS in 2002, was injured on the job, so strictly living on SS.

I put in for deferments, then had to go to a hardship case. I never heard from them until today 2010, and they want their money. I don't know what to do. I have contacted Social Security about this and according to the laws they cannot touch my Social Security, but they insist they can. I have been sent to a collections agency. I am up a tree, and so sad the country has come to put judgments on the elderly.

Kaplan University is a scam. The course material is completely inadequate. I enrolled in the Medical Assisting Program on November 19, 2009. By December it became clear to me that I was learning nothing. Upon enrollment, all the ridiculous charges were explained to me. As I was about to tell them "no way", suddenly my adviser began to tell me my aid had been approved and how lucky I was to be fully covered. She then told me that we had to get my paper work in immediately as, - surprise, surprise- today was the deadline and we only had until 5pm EST (about 50 minutes) to do so.

Having mistaken, being fooled by the rush tactic, forms began to show up in my email and she quickly told me where and what to click on. Being a trusting person (and obviously, an idiot!), I felt sure that "I was fully covered" as the adviser had repeated several times. I began classes. As mentioned, by December I began to realize there was no challenge to the coursework and many of my classmates were earning the same 4.0 average as myself while seemingly being incapable of forming a lucid sentence. The red flag went up. I checked my balance in my account - $0. Ahhhh.

I called to withdraw. My phone calls were not being returned. I sent emails, also unreturned. I checked my balance again a few days later and BAM! It was suddenly $3880. Yet I had only taken two classes (yet unfinished) and was told those classes were paid in full. I began to remind the school of my various connections, as no one was calling me back, and the original sales person who suckered me in immediately emailed me with an extremely unprofessional letter, void of all punctuation, ranting about how I was throwing her under the bus. What? This coming from an "accredited" facility. This issue is still unresolved and will probably haunt me for months or even years to come.

I am a foster parent taking in teenage girls and trying to better our lives by building my education - Kaplan is a money pit and clearly takes advantage of its students. Most local colleges offer classes online or ground for approximately $26 per unit - go to your local college. Do not get suckered in by Kaplan University. I want to take this all the way! I would love an attorney to contact me. I have already written to my Governor and am contacting the Inspector General and the Board of Education tomorrow. Kaplan must reverse the ridiculous charges and zero my account of any and all balances or I will make it my life's work to see to it that no one else is taken advantage of by Kaplan.

In 2005, I received an email from this college and went in for the interview. I was told that after the particular class that I was taking, I would leave class making $25 per hour to start. Later on, I realized that you start at $7 per hour. The teacher that I had would sleep through class, and we always had open book tests. I feel like I was misled to go to college and they are just trying to get money.

They changed their name, and I am thinking that this has something to do with it. I have found over 50 people that had the same experience that I had at this very same college. I reported them to the Better Business Bureau, but that did not lead anywhere. I took going to college very seriously and feel like I was lied to the entire time. I now owe $7000 in college loans and have a degree that I feel does not mean anything.

I enrolled at Kaplan University online in April of 2009. After having one admissions advisor go missing in action, I was later assigned another one, who finally started the process. He informed me of the necessary paperwork, which I completed and returned, including all financial aid forms. The trouble began when the monthly payment jumped $30 more than what I was prepared to pay. I told the financial officer upon enrollment that for me $150 would be stretching my limits.

We filled out the form, sent back all additional information they asked for, and yet again I received an email claiming they are still waiting for information. I called the lender who stated "That doesn't make sense, we're just waiting on confirmation from Kaplan". I returned my Financial Aid Officer's email regarding this issue, relaying to her what the lender told me, and received a message back. It stated "I don't know what happened, but it's being paid out now". Come a month later, I receive an email from their "Intake Team", telling me that my Parent PLUS Loans had been denied due to additional information not being provided.

I seriously doubt this matter is going to be resolved in my favor. If the true purpose of the loan denial was for lack of additional information, I want to know where the requests for that information are. I would also like to know how they expect to keep students when their financial aid is more of a scam than anything else.

On top of poor financial aid customer assistance, Kaplan's "different school of thought" lacks quality education and challenging course work. I'm enrolled in the Interdisciplinary Studies-Educational Paraprofessional program, and have been for a year. At this point, I have had one class that required more than my mere presence to earn a decent grade. At so much per credit hour for ridiculous classes, I feel my time is being wasted at this school. I would like to transfer out, but depending upon how the loan situation gets cleared up, I may not be able to continue with my degree.

financial aid fraud suspected at this college. Unablt to attend because I have not recieved my financial aid

I when to check them out in hammond IN they verry pushes and make you take the enterace exam right away. i am gladd i didn't register than get call about a another appioment i made today during the call he told me my junior college rip me off. word of adivce i would stick wit junior

I am currently a student and the school is horrible. Financial aid seems to pull amounts that you owe out of the air. They say I owe over $3000. I do not. The financial aid officers dont have a clue. I believe this school is a scam. I am a student this term but I will not attend next term. Take my advise STAY AWAY.

Kaplan is trying to say I owe $1222 out of pocket, but I do not. Three weeks ago when this all started they said I owed $343, two days after that I owed $574, a couple days after that it was $1207,then I had a credt of $90 now I owe $1222, who knows what my balance will be on Monday. Then I received an email from my student loan lender that the Stafford loan I requestd for $2000 was approved, I never applied, but at least that would cover my balance of $1222 I was told I owe for school, I sent an email to the financial aid department at Kaplan stating I did not apply for this, but since I was approved I will use that towrds my balance and that after this term I will not be returning to the school, well now they canceled the disbursment of the Stafford loan and now I have no idea what is next. I still have not heard anything from Kaplan.

Kaplan College is nothing but a waste of money....The school promises sooo much but at what cost. I attended the school and completed the program. It would of been great if I actually learned something. I was doing the Pharmacy Program,had a teacher that had such a bad accent, it was hard to understand that man.When students would go to the head of the school and complaint about the situation, the school head would say,"will get to that"...Ok,"WHEN"!!!

There very unorganized. They hired teachers that dont have one clue on what there where teaching. For example my last month to finish and go to externship,which is the most important month..They fired the Teacher for pharmacy, and ended up replacing it with a teacher who thought Respitory. What does that have to do with Pharmacy???? I honestly wish i could go back and take everything i put on that school...but that not the worse part of it the school is nothing on what it promises on the t.v. add and nothing like they say will be at the end...

Oh but that not all They say they would teach you what you needed to learn to pass the Pharmacy Tech. Certification. We had to buy our own book for that test, because the school wouldnt provide it for us. Many students took the test and 1 of 10 would pass, the tested cost $130 dollars, if you passed you will get reimbursed from the school itself if you failed you dont get your money back. I believe we should have to buy or pay for that test or the book, they should provide that for us. Someone should take a deeper look into that school and talk to the students themselves, they would be many that will have something to say....

They rip of the Government and with the help of Citibank they harass me and because The Washington Post owns it they do what they want. My credit is ruined for 7 years but I will survive and attend the Houston Community College.

I sent an e-mail to Kaplan University on May 21, 2009 to notify them of my intent to quit the case management program. I received an email from Kaplan Finance on June 7, 2009 stating I have to pay the full amount since according to enrollment agreement, I went over the 60 day due date to quit and not get penalized. I wrote back via email that I was not aware of this enrollment agreement as I did not sign such agreement.

Marcia P. of Kaplan sent me the agreement form that she claimed I signed electronically. I wrote her back claiming I did not sign/receive such agreement electronically. I did not receive any agreement through the regular mail either. I wrote Kaplan via email pleading to grant my request to quit the program and not be charged of the full amount.

Presently, Kaplan sent this bill to a collection agency: Pinnacle Financial Group. I just received the bill today. Please assist me in handling this issue with Kaplan. I feel very stressed by this. Kaplan University called me at work almost every day in the past regarding above issue. I felt harassed Kaplan had to bother me at work. They left messages at my home phone.

I wrote them via email to consider my request (quit case management program) and not be penalized. Kaplan kept insisting I pay. Kaplan failed to provide adequate information regarding enrollment agreement. It appears the electronic signature was bogus. It was not clear to me when the 60 day due date was up. Since Kaplan was not clear and adequate in providing withdrawal policy information, it is only right they waive this bill.

I was really enjoying doing my online classes at Kaplan U-until my computer crashed. On May 11, 2009 I asked for and received via email a form for an expenses loan so that I could get a new computer. Ha! After waiting for a couple of weeks, I contacted my financial aid advisor to find the status of this loan. I had to leave messages and received no response from her. In late June or early July I finally talked to a different advisor that stated that she saw my form but it hadn't been submitted yet. She supposedly submitted it at that time. The end of July and my term came -and still no response, yet I was being harassed to sign up for new classes. So I contacted the manager of financial aid-a Lizeth(?) via phone as my computer was gone! Her message clearly stated that she would respond as soon as possible, but to get faster service to email her. It is now 10/07/09 and I have yet to hear from her!

I no longer attend Kaplan, but I've received more correspondence from them since leaving than I ever did as a student. They keep harassing me for more money-even though I withdrew in July! Apparently they've overcharged me and they're supposed to return those funds to VSAC-an organization here in Vermont that gets the loans for students and pays the colleges themselves. I'm attending another school and I'm afraid that Kaplan's actions may impact on my ability to continue my education. I've threatened to contact an attorney (which I really can't afford) and then I'll get calls on my machine all day long from Kaplan. But when I redial those same numbers -I get the biggest runaround ever! I'm so frustrated with Kaplan and feel that it's a huge ripoff in the name of education! I'm now concerned about how valid the credits that I 'earned' there really are! I DO NOT recommend Kaplan University to anyone at this time! It seems like a good way to get an education, but its a business for profit-unlike traditional colleges which do seem to focus a little bit more on providing a good education for less profit!!

I was done with my studies in Nov of 2008. I graduated in Feb of 2009. According to the graduation requirements, no student can graduate with an outstanding debt owed to the school. Even if the student makes arrangements, their credentials will be withheld. I received my B.S. in Criminal Justice and nothing was withheld. On Sept 18 2009 I noticed on my credit report a collection account from Kaplan for $1015. I called Kaplan to ask about this as I had no iodea that I owed money since I was able to graduate.

Due to an error on the University's financial aid department it caused a large outstanding balance on my account before I finished school on December 23, 2008. Numerous times I have been told that it was their fault.I have an eye witness to this on January 30, 2009 Cody Gammon explained that it was their error and I have emails corresponding back and forth with him. Therefore, when I graduated on January 31, 2009 my degree and transcripts were held and will be held until that balance is paid off. I have worked months trying to get the matter resolved with no success. Speaking to numerous people in their department until they decided to discard half of the balance.

That is still not good enough because I still cannot afford that and once again they were incompetent in the job they are paid to do yet they are trying to penalize me for that incompetency. Now I am being harassed by this department and stressed to the max which is not good for either of my illnesses both that can be triggered to high levels of stress. I have explained that I am disabled over and over. That I am on a fixed income and should not be asked to pay such a large amount AND have my transcripts held when I was not at fault the Institution was. The attitudes and condescending tones over the past few weeks have been unprofessional. I feel like I am being giving the run around and taking advantage of.That they are trying to bully or intimated me into paying them! All I want is to finish school and get my degree but Kaplan is causing a road block for me at my new school because of holding my degree and transcripts. I have worked hard to obtain that degree at Kaplan graduating on the Alpha Beta Kappa National and Golden Key International Honour society! I've been on the Dean's List and honor roll multiple times. I spent majority of my school year sick and I still made it! So, to have this done to me is more than insulting and degrading!

The purpose of me going to an online college was not to have to deal with this kind of stress. I want it resolved. They have taken up too much of my life and I cannot take anymore! I've had enough!!!

I would receive phone calls from the school and when I had answered them they sent me to an automated system and a voice mail. Occasionally I would get phone calls saying I owed then I would e-mail my Kaplan Financial Advisor and would receive e-mails stating everything was taken care of. Now, I have been disabled from logging in and was told I have to apply for a secondary loan at a 15% interest rate to cover what should have been included in my degree plan. I have filled a complaint with the school and finally have been able to speak to someone that said they understood but other than that, if I do not give them money out of pocket I can not finish my degree.

I have been attending Kaplan for two years, my pell grants and student loans pay for it, until now. I have two semesters left before I graduate(clinical II and externship) and I was told a month before starting my clinical II that I had to pay out of pocket 1780.00, which I can't b/c I do not work. I was told I will also have to pay out of pocket next term as well. They said it was b/c I am only taking 5 credits and you need 6 credits to get financial aid. So, I asked to take another class, any class, just so I can meet my financial aid eligibility. They said I could not take any other classes b/c it is not in my degree program. They have wasted two years of life and now I will be debt for a very long time.I do not know how they can get away with this.

I am currently gainfully employed full-time making a decent salary with benefits and have a Bachelor's degree from an accredited state university. I curiously explored the option of several online education services thinking I might possibly further my existing education and 15 years of experience with additional certification. I contacted Kaplan along with a few other firms. I received a call today from a Kaplan representative stating they had been trying to reach me for some time. In reality, I believe they left one phone message and today's call just happened to be the second attempt they had made.

The female representative began to explain to me Kaplan's offerings. I had expressed interest in Medical Office Management courses. This representative had a very rude attitude. When trying to inform her of my interests and what type of program I felt would best serve my learning habits and schedules, she interrupted me more than once. I finally said that I was not intersted in speaking with Kaplan any further if this was the type of heavy-handed tactic they used with potential students. The representative then said I was, clearly not Kaplan material. You think? I just laughed and hung up.

After doing further research on complaints against Kaplan, it is evident they have issues. I read more and more financial horror stories. With such poor solicitation representives, I can only imagine how they treat you once you actually sign on the dotted line. As previously mentioned, I have a Bachelor's degree from an accredited state university and more than enough experience to know that Kaplan would not be the route the go. Beware!

Financial aid is a joke. They never return calls and they lie like your account is in the verification process for over 4 months and you will receive your financial aid refund check. Well they do not post the money from fasfa and they continue to add money to your account and they say that you owe. I can not afford to go through this with them. I need someone to help me get this straighten out as well as going through the procedures to put a stop to the FRAUD is being taken place there.

I started with Kaplan 1/2008 in the Legal Studies program. I've encountered problem after problem with them. My tuition was paid each term by VA (Voc Rehab). I experienced discrimination from male instructors; accused of plagiarism by this male instructor (I have the paper I did and the info was not plagiarised- it was info from a US court document- a public document which I cited); I was blocked from classes for not filling out a FAFSA (which is voluntary and I wasn't using FIN AID. Kaplan said that FIN AID chose me to audit my 2007 taxes so that is why I needed to fill one out. If I'm not using FIN AID in 2008 why would I be audited?)When I complained to the OIG and my Voc Rehab counselor called they changed their statement and told him I was in the arrears on tuition by about 12K. This is impossible because VA sends the money each term electronically.

After some arguing the block was removed but I lost a week of school; I was on the Dean's list up until I was four classes from graduating and then they start failing me- can't graduate with F's so they can force you to stay in and pay for more classes if you want that degree which isn't good in a lot of places. The classes don't transfer over to a lot of schools no matter the accreditation. They purposely do not respond to you as this is one of thier many ploys to keep your money or make you pay more money. I've sent complaints to my Senator, Attorney General's office, OIG, and of course various forums on the net.

My complaint was recently picked up and investigated by the Dept. of Ed Financial Aid- the response from Kaplan is a joke especially considering they outright lie stating I never complained about the discrimination and I was never blocked etc. I have various emails from them regarding the blocked account and why; the complaints to the DEan of Legal Studies himself; and also the Chair of Legal Studies. The Dept. of Ed stated that the Accreditation commission is needs to me made aware as does the state dept of Ed. So, I'm forwarding all of my information to these two depts. I'd be interested in a class action- Kaplan is extorting and fraudulently scamming monies not just from private individuals but from the Federal Government and banks. They need to be stopped.

I lost about 18K dollars from my educational account that I could have used at a reputable univeristy that is concerned with students learning and graduating. Not just concerned with their own pocketbooks. I'm in the process of finding another college which when I transfer over I will lose credits and have to start back over with trying to finish this degree. So not only did Kaplan steal my money, they took a year of my life away from me; future earnings; and my trust.

I registered for online classes on8/2008. was confirmed that i will start classes 9/2008, fafsa was accepted and allmy documents. i called in october 2/008 to find out when will financail aid be paid they would tellme soon, i called again in nov. 2008 was told the same. all the way till jan. 2009. when i was send a letter thru email stating i now owe $6,800.00.

no one at Kaplan is returning any of my calls, my gpa is 3.96, im attending classes but now am getting discouraged due to the fact that no one is letting me know where my acct stands. i called fafsa they stated i have a loan package since 8/2008 that has never been applied. i cannot to afford to pay such outrageous bill if i did not qualify in anymeans why wasnt i told in 8/2008 when i spoke with financail aid j. bernadotte. she stated she was swormed with other calls and emails and sorry she got to me so late in JANUARY. please help. who can i contact to get this situation fixed. thankyou

i am stressed because i want to persue my degree but at what cost if i was aware in the beginning i had to pay i wouldve of never enrolled. i have 3 small children and i am not working. this feels like a great big scam.

They forgot to bill my first six month of college in 2005 and graudated Aug 2007 and in Feb. they the account and financial aid office ask me to take out personal loan I did not as why I was on major pain pills from a car accident, and they turn me down because of being in litigation, So the next thing I need I talk to Nick Manger and his Manager and they said they take care of it for me and boy did they ever they go a Joshua to cosigned a loan for me at $7600 to back date the money they receive from Citibank and I guess that Citibank told me that he never knew me and I didn't know him.

Bottom line they took out a loan in my name with my name on my copy and electrical signed it in my name. I called Citibank and got one lady and said that was fraud and she gave me her number send me paper to filled out and that was March of 2008, oh Kaplan University covered them self up nicely with that money and back date it to Nov 12, 2005 and to June 1 2006 and made it look like they never did nothing wrong, and send back my college money in Aug of 2008 and I had to take a private loan in order to continue college. THe loan was at 17% interest a month almost 2000 dollars a month add on to the loan.

They on May 21 Dean W was out of the office and they knew that I knew they were in a lawsuit with my old dean and two prof and they are in suit with the United states of American, I was getting tired of the fight with financial aid and they I thought I found an attorney in the summer to take this case. I never be out of debt from Kaplan University the rest of my life. They did me wrong with the loan and I called them on it and got dismissal over it and it not truth I was in the middle of my third class their in my bachelor year and all of a shutting the middle of a tort exam and had to quit college we in our five week of college and then I just gave up in a way.

They hurt me badly during that time and people ask what is wrong with me,I need an attorney in the Northern eastern court federal court to work with me. I am a freelance paralegal. The statutes of limitations is going to run out in March of 2009 I do believe, although I know when you realize the problem that when the statutes being also. Can you have me with this there is a police report in Auburn Police statation the Citibank bank may me get one. I love Kaplan but not what it is doing to the student and taking there hard earn money while going to while to college. Please Help me find some help here.l and thee is more to the story than this. Please let me know what you think about this or am I stuck paid the bil.

When I began my experience with Kaplan I was also told that I would owe nothing. I was told that between Pell grants, financial aid and a student loan I would owe nothing until at least October. This was in April, I attended Kaplan from April-July, only taking two classes. I was billed $615.00 for May and June. I unfortunately did pay for May but then decided that Kaplan was not the school for me and withdrew before the next term began. I have received harassing phone calls at work, on my cell phone, several emails and bills in the mail that tell you absolutely nothing but that you owe money. They do not respond to emails and give you the run around if you speak with them.

I have requested on numerous occasions to have a break down of exactly what is owed and why, but I might as well be asking for the winning lotto numbers. If you are experiencing the same idiotic treatment that I have I would highly suggest taking your complaint to the Inspector General. That is what I am doing because I WILL NOT pay them money that I do not owe and have completely lost my patience. How can a college emphasize how great their education is when they staff so many uneducated people?

I am trying to pursue my education at a different college, but do to the fact that Kaplan is stating I owe them money I can not get my transcripts nor will they work with me until I have cleared the financial debt through Kaplan University Online.

I am currently a student at Kaplan and pursueing a AAS in paralegal studies and I have nothing but good things to say about Kaplan....after reading what others have had happen...I have never recieved a bill from and my statements are correct with what was told to me from the begining...I don't understand why others are having such an issue..

I am a single mother of two. I recieved seversl emails from Kaplan stating that i could further my education and attend college classes online. I immediatley called and started the registration procees bc i wanted to further my education. Currently unemployed,and with two children i can barely afford the essentials. I made that very clear to a fellow by the name of Christopher S who assured me that I would have everything taken care of and would have no balance left on my account after a loan from citibank and the fafsa and pell.

I asked several times to make sure if everything was covered, he stated that i was being handled very well and that he would help me in anything i needed. Two semesters in i get a bill for about 3000.00 dollars and change. I immediately call and speak to my suposed academic advisor who tells me christopher sarpy no longer works there and that she would get someone to help me in financial aide.

To make a long story short i was fooled fromt eh beginning. I was talked into getting another loan unsubsidized after my parent was denied for a parent plus loan and then i was ignored for 3 weeks until it was too late and they withdrew me from classes i was told not to log in to by my academic advisor. Rules state that 21 days of inactivity and you will be withdrawn.My advisor told me not to worry her name is Yasmine Wroy and she also said she would get me into class late with a note for my teachers. I am so angry not only at the kaplan system but at the staff.

Because of their repeated failure to help me my loans will now be charged and i have no means of paying. I also have to pay 10% of the classes i did not take. This is uncalled for i did not do anything to deserve this type of treatment. I have gotten hung up on, tranfered and dropped, given the run around and not called back for over a month. I am tired of this treatment i am a human being and i have responsibilities that come before this situation. Please help a desperate mother with no where to turn.

As of yet, no damage but they are threatening to send it to a collection agency and that will affect my credit which will cause damages.

ruining my credit