USPS Reviews

Customer service and consumer affairs departments are, unfortunately, some of the most frustrating places to deal with. Instead of listening or trying to resolve legitimate issues, many representatives seem to simply repeat the same scripted responses over and over in a dismissive, uncaring tone. It often feels like they have no interest in understanding the situation or taking ownership of the problem. Rather than providing real assistance, they pass customers around, avoid accountability, and leave people feeling unheard and helpless. When you're already dealing with a stressful issue, being met with indifference and robotic responses only makes the experience worse.

My Package was supposed to be here yesterday, but you idiots shipped it to Virginia when the package WAS only an hour away. If you can't read an address, you don't need to be working for the Postal Service.

The post office service is very questionable these days. I had a package sent from a state 4 states away for which took a day and a half to reach my regional hub about 30 miles away. For 5 days the package has been in and out of that hub actually getting to my local po and the back to another po 50 miles away then back to regional hub for two days. No wonder the USPS is in trouble. They can’t get shipping a small package correct. If the company I worked for had that kind of efficiency they would no longer been in business. Pathetic.

I went into the Shannon Plaza (Durham) location to mail my son's birthday Tea Cakes. I chose priority mail because I assumed it would get there on time. I mailed the box on July 10 (Friday) and was told it would arrive by July 13 (Monday). I wasn’t told that priority mail is not a guaranteed to get there on time. Well, the package sat at the Greensboro location for 2 days and finally arrived on July 16th (his birthday is July15th). I called the 800 number and was told that priority mail is not guaranteed and was instructed to call the location where I mailed the box because they can give me a refund. I called the Shannon location and was told (by the manager) that she could not give me a refund. Well, priority mail ain't cheap. Since I only mail (normally) two times a year, I decided today, I will no longer use the US Postal Service, I will use another shipping company. They charge me $24.80 to mail a box and there is no guarantee, is unacceptable.

I keep having packages being missorted or sent to wrong places from the Tallahassee and Jacksonville distribution centers in Florida. It makes my deliveries several days late and stops my plans. They don't make it easy to contact support either.

I am feeling quite let down by USPS. All of the packages that I’ve received so far have been delivered late, by a time period of 2 to 5 days. Not once has a delivered package arrived within the expected timeframe. My most recent delivery consists of food; now it is already 6 days late. It is really frustrating to deal with this problem, and I do hope for the change in the delivery service of USPS, which will improve its efficiency.

Paid 200 for shipping from seattle to Ohio 2 weeks ago. Package is about 18 inches long, wide and tall. Should of being delivered in few days but still unknown when it will be delivered. 3k package who knows where it is. My client is mad. I'm mad and still waiting for unknown. Should of shipped with FedEx or ups. Probably same price but package would of been delivered while ago.

If I could give the USPS a minus -10 from a scale with 1 being the worst and 10 being the best, I would. Paid for USPS priority 2-3 day delivery from Atlanta to Ohio. Tracking says sent to PR which is a US territory. Then they re- routed to Ohio. Which took 9 days. I will be using Fed-X 3 day shipping for dame price next time.

Deliver to the wrong address constantly. Never helpful. They make it so difficult on purpose.

This is the 8th CD that was delivered completely broken, case completely smashed and the cds cracked in half. Literally the 8th one in a month and every single one of them are completely destroyed. It's absolutely shameful you guys are this reckless with your handling and it's absolutely ridiculous at this point. The sellers even took their time packaging it so it shouldn't be damaged and they still screw up every one of my cds.

I sent a small heavy glass dolphin from Bend, OR to Yuma Arizona. I made sure to bubble wrap it (till the box almost couldn't be closed), then stuffed paper in any little nook or cranny so it wouldn't shift. After taping it like it contained a Fabergé egg, I put bright, fragile stickers all over it. When I went to the post office, I told the clerk it was fragile when answering the liquid, fragile, perishable question. My brother received the package in good time; however, the dolphin's tail was broken in two places. Will never ship anything through USPS again!

This should not be the case when I use certified mail. This service is 2-3 days but today is more than a week already, the mail is still not at the destination yet. This is not acceptable service compared to FedEx or UPS.

If I could give a minus 10 I would. How does an overnight shipment not make it to a destination overnight that can be driven in 10 hours? Answer: turn it over to the US Postal Service and they will make an overnight shipment from Salt Lake City Utah to Billings Montana take two days if it arrives tomorrow 7 3 2026. If not, it will 5 days if it arrives on 7 6 2026 since they are closed the 4th.

USPS lost 3 more packages this year of mine making me lose my business and having to put my dog down officially.

I had 2 hold mail requests in 30 days that were not held at the Pauline post office. I have opened 3 cases and they were marked resolved, but were not.

I received a message that my package wasn’t delivered due to lack of access to my door. That is a LIE!!! We were outside all day long working in the yard and grilling. If you can’t do your job, at least tell the truth.

Honestly, the United States Postal Service is one of the most frustrating, inconsistent, and downright useless shipping services I’ve ever dealt with. Every single time I order something and it gets handed off to USPS, it turns into a complete shitshow. Tracking barely updates, packages sit in limbo for days with no explanation, and delivery dates might as well be random guesses because they’re almost never right. You pay for shipping expecting at least basic reliability, and instead it feels like your package just disappears into a black hole for a week before randomly showing up whenever they feel like it.

We are a small business that relies on daily USPS pickups to ship customer orders. We have experienced ongoing service issues that have significantly impacted our operations and our customers. Our concerns include:

I paid 1495 for priority. Supposed to be here in Wednesday. Here it is Friday, and it's still not here now. It says it might be here tomorrow. I want my money back, but they won't do refunds on priority. Only upgraded priority. Don't ever ever ever use that priority. It's to fall. They will not get you your package.

You would think they would have kind people working at the post office. Instead of ignorant people that can’t even look at you. Please fix this.