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Chandra of Bel Air MD (08/24/08)
On August 13, 2008, I mailed two letters by Priority Mail Service from the Churchville post office to an address in California. AS of August 23 the envelopes containing a credit card mailed to my niece has not been received. My wife has spent hours on trying to reach someone at USPS.
After going through five people she was able to reach a supervisor who said that USPS uses FEDEX for priority mail and cannot guarantee 2-3 days delivery although I paid $11 for two letters. This is not the first time that this has occurred. I think post employees are overpaid government employees who are unable to deliver the goods. Why not contract out the entire USPS to a private entity and then may be someone could be held accountable - which is lacking in USPS. I was unable to track where the envelopes were using the USPS website. I have not heard from the postmaster at Churchville.
Time that will be spent on complaint, canceling credit card, anxiety, and inconvenience. Paid $11 for two letters that never reached destination as promised.
Jessica of Ankeny IA (08/24/08)
I mail textbooks that I sell on Amazon.com almost every day using USPS Media Mail. On July 9th I mailed two books - one to Texas and one to Boston. Coincidently, neither one of them made it to their destination. Since I didn't purchase insurance, I have to pay back almost $200 to the buyers who didn't receive their books. This is ridiculous. I think I'll be using FedEx from now on.
Lost $200 in merchandise and had to PAY $200 to the buyers.
Teresa of San Francisco CA (08/24/08)
I had sent a package back for a refund on July 21, 2008 to PA with a signature confirmation. On July 24, 2008 it stated that the package had arrived to the PA United States Postal Office. After that they can not find the package and there is no signature confirmation which I had paid for. I didn't buy insurance for the package because it is a return to the merchant, so I paid for a signature confirmation instead.
As of today the tracking on the USPS states that the package is still at the PA Postal Office. I had call the postal office and worked with two postal worker and they stated that they don't have the package anywhere.
The merchant will not refund me $350 unless they receive the package. I have the receipt of the item I had bought.
Jose of San Diego CA (08/22/08)
They attempted delivery of my priority mail package sent from me. According to the tracking # they left note on mailbox. The recipient, Jeffrey could not get out of work to go and pick it up. They were supposed to wait 10 days and return the package but when I waited 16 business days, I called them. They said the package was not there and had no information as to its where abouts. There is no other tracking results log from them as to where the package went.
As a result we lost over $100 in new clothing and could not get it to my son as a birthday present. I did not insured the package, as I should have, but believed in the PO to make the delivery or return it to us without incident.
Darin of Virginia MN (08/06/08)
Mailed packages back to a Receda CA business. They tried delivery on a Saturday, couldn't and brought 2 packages back to their post office for Monday delivery. Well, they vanished and I have received absolutely no help from them except this statement, Boy, the carrier on that route usually does a good job.
I will personally be out $600 (the items were ordered by the place I work; they didn't work, so they were returned--and then lost (I say stolen).
Sophie of Houston TX (07/18/08)
It's simple. I shipped 11 boxes with the US Postal service from zip 02144 to zip 77027 and I got 10 back. They are saying that there is nothing they can do because we did not buy tracking. Why is it that our mail is not guranteed to get where it needs to go and if the USPS loses a package, they are not liable. Why must I have to buy extra insurance for them to be liable. they are liable and they should find my box that I paid 40 dollars to ship. When I told the USPS, they said there is nothing they can do.
Every winter jacket that I owned was in that box. Every belt, pants, shoes, etc. Can't the post office just find that box?
Terry of Oregon City OR (07/07/08)
Items, that I had ordered and paid for were shipped to me from Pennsylvania on June 5th, 2008. I tracked the package to the Portland, Oregon Post Office. Received in PDX. June 19th, 2008 The package was scanned into PDX BUT was NEVER received in Oregon City Post Office. So, obviously I have never received my paid for items. Where is this package? Who looks into missing packages?? What can I do? This is very frustrating.
Two items, in this package,were gifts for family. I am retired and paid good money for these items AND POSTAGE. I can't afford to replace them. How can a pkg. be scanned into a Post Office and then just disappear?
John of Staten Island NY (06/26/08)
I'm quite upset because two of my checks; 1 income tax refund and the 2nd one is a stimulus check from the IRS so far has not gotten to me in the mail. I do not know what is going on but I would appreciate if the situation was investigated. Now I already contacted the IRS regarding the matter. They informed me that they would trace the check. I also contacted my zone post office and at this point I need to know what is going on. This is a serious matter as I have to provide for my family as we are having hard times right now. My baby and my wife. This is unfair. It's not just 1 check but 2 checks. Now that's really strange. Please contact me as soon as possible.
Being that these two checks are missing it is putting a financial strain on my family.
Sholeh of Irvine CA (06/17/08)
I priority mailed a package to Malaysia with important documents (bank cards and ID's, medications and vitamins) on April 5, 2008 and it has not been received by recipients yet. Their customer service is very rude and is not helpingme. They are not paying me for my damages.
ID cards, bank cards, medications and vitamins are lost. It cost about $200 to replace the vitamins and medications.
Krishna of Charlotte NC (05/13/08)
A package has been posted on 04/18/2008 (Parcel Post) at: Post Office-Hilldale Station, Madison, WI Weight of the parcel: 10 lb. 5.0 oz Postal Fee Paid: $12.75 (at the USPS counter) Addressed To: Charlotte, NC Items in the parcel:- 1). Traditional Clothes. 2). 2 Family reunion video cd's. 3). Musical audio cd's. 4). Few personal gift items. Worth of the above items: $300
Its been 25 days so far, and never received the destination. USPS is unsure of the parcel's where-abouts? Still USPS requires more time to delivery the parcel? USPS should take the responsibility for loosing the parcel. NOTE:- This is the second time that I am experienced in the last 10 months. During June/2007 the parcel which I sent to a friend in Philadelphia received the mail with contents missing. I requested USPS to open an incident, but was later denied to proceed any investigation due to lack of USPS's Additional Services rendered.
Firstly I request USPS to track and deliver the parcel either to Sender or Receiver. If not, USPS should take the responsibility and pay the worth of items which is supposed to be delivered.
Raymond of Houston TX (05/10/08)
I called USPS to ask whether a package had been delivered to Spain using the Tracking number I was given and Manuel told me they could not track the package overseas. He also told me that despite a receipt and a Itnl Customs number he could not give me any other info including if and whether is was delivered. Why then give me a customs number if it is useless to the consumer?
recipient never received item even though it was sent out over 2 months ago.
John of Oceanside CA (04/27/08)
My complaint is about the disappearance of my mail and packages delivered by U.S.P.S., United States Postal Service.For several years Ive made complaints about my mail being missing or delivered to similar or unknown addresses and the post office continues to do this after numerous complaints to Consumer Affairs.I have even called my local post office and spoke to managers and the supervisors who handle the routes for the carriers and nothing gets done.
Some of my mail such as statements are very late from credit cards, gas cards and other businesss.This is not like those companies to do that.Anytime I ordered merchandise from a company and they sent it by way of the Postal Service but what happens is it will go to this address about four blocks away from me.An elderly lady lives there in a wheelchair with her son thats over 55 less than 65.
Sometimes U.P.S. and D.H.L. had delivered merchandise I purchased which caused a lot of problems getting it to me.Im very concerned about my personal information going to that other address and now the merchandise I ordered was delivered to an address at 1:47pm on April 23, 2008 (according to the regular carrier a package was delivered there on April 23, 2008 and no one at the post office has a clue and cannot locate the carrier that delivered the package.Is our country getting that bad that they lost the carrier too!!!
Someone better put a stop to this or I will have to consult an Attorney.I had to cancel all my orders of merchandise being sent through the U.S.P.S., and now this is costing the company, and me.
Loss of mail! Loss of package's!Why doesnt this stop!Patti, the carrier tried to help me but could find any info on the other carrier. She has no responsibility over what's been happening with my mail or packages.Everytime she takes a day off a sub messes up things.
Nancy of New York NY (04/05/08)
My package was noted delivered however as acknowledged by all staff at the post office as well as the mailroom at the company I work at the items are scanned delivered at the post office and then delivered. The item is lost and because the item shows delivered according to the post office they do not want to take any responsibility.
Total cost $178.65.
Francis of Shorewood WI (03/06/08)
I mailed a package overseas on 02/05/05 and it never arrived. USPS refused to search for my package at that time and still refuses to search even to this day.
My son was the recipient of this package and has to do without the school items I sent to him.
Brad of Brooklyn NY (03/05/08)
I shipped three boxes each weighing about fifty pounds during my relocation to New York. Each Parcel contained numerous items of value, and items of priceless importance (ie. Family photos, letters, heirlooms). Two were lost and I was told they were sent to the Dead Letter facility in Atlanta, GA. I was then instructed to inform the facility in writing using the postal service about my loss and to initiate a search to recover my property before I filed an insurance claim. I was notified that the packages were indeed lost forever and proceeded to file an insurance claim, which I did in due fashion. The Claim, and the subsequent appeal I filed were both denied, after an extensive wait. I am left with no other recourse but to file a complaint.
I moved to New York in February 2007. It is now March of 2008. I am without my clothes, books, papers and personal effects, and my insurance claim was denied. On top of it all, a Christmas package sent to my mother was lost, and I have been told to repeat the process again to retrieve this package as well. What is going on with the postal service? Why is there no customer support line designated to address the growing number of issues? Why can I not reach the Dead Letter Facility by phone to initiate the search personally? Or an email address?
David of Anderson SC (02/25/08)
The Postal service has deteriorated to the point of uselessness. I conduct quite a lot of business on eBay and the USPS track record is horrendous. Last year I sent, via Priority Mail, a package to a customer in California. They never got it, and of course I had to refund their money. At least a dozen calls to USPS produced nothing but surly clerks who could have cared less, and told me it was not in the system.
That package finally arrived at its destination EIGHT MONTHS LATER. It had been postmarked all over the East Coast. Of eighteen packages I sent in December of 2007, FOUR were lost and never seen again, with me having to refund all monies. In addition, our letter carrier is a mean and rude man who has made me change the height of my mailbox three times...too low, too high, etc. UNREAL! Each time I MEASURED its height and it was EXACTLY as USPS wants it. I now use FedEX and UPS with NO problems.
Loss of customer goodwill and satisfaction, loss of over 600 dollars in sales, endless trips to post office, etc. Negative feedback on eBay.
Rene of Plainfield NJ (02/20/08)
I sent out two express packages on Feb. 9th, one of 20lbs and the other 10lbs, however I was sending them both to St. Thomas VI, one at 00802 and the other at 00803. However, I was promised that they would both arrive at Feb. 11th. One package was sent and deliver and this package was not insured but I also sent a laptop which was insured that hasn't reach to the destination and when I tracked it on the 11th it was saying that it was accepted at the location I sent it from. Up until today which is Feb. 20th, it still hasn't reached.
When I called the Post office and told them the package was not delivered I was told that it was in customs in PR and might of been held up. Then I was referred to the Expedite office over in Newark, NJ. They also told me that it might be held up in customs. There is a lady there working with me and she sent me papers but it seemed like everywhere she called they are not getting back to her so I'm not getting any answers. I however, filed a claim today and they still trying to tell me that it might be recovered and the post office has different carrier, fed ex, and outside commercial flights so they don't know who could've taken it. I don't understand why they telling me this because it is their responsibilities to have their workers handling mails. They also try to tell me Fed ex employees got arrested for stealing packages but what's going on with the usps employees for stuff thats missing. I'm mentally stressed because of this. I'm here crying as I'm writing this complaint.
Vonda of Foley AL (02/09/08)
I have had 2 packages lost within a period of 3 weeks though the USPS. Each package was tracked through the merchant to being received by my post office, one on Jan. 23 and the other on Feb.2. It is now Feb. 8th and I live less than 2 miles from the Post Office. Neither of these packages has actually made it to me. The USPS tells me repeatedly that they have received no packages for me and that the tracking numbers provided by the merchants are not valid USPS numbers. In addition, the merchants will not refund my money or re-ship my merchandise. I have used these particular merchants for numerous years, without incident. However, I have had great difficulty receiving my mail at this current address for the entire year that I have lived here. There have been other packages lost, in the past, and many items returned to sender and marked as incorrect address.
Currently, I have approximately $130.00 in medical uniforms lost in the mail. In addition to the money invested, I am also violating new department dress code, as our colors have changed, and apparently I am not likely to receive the packages. There are no local uniform stores and I can hardly afford to continue ordering items that I have no confidence in receiving.
Priyanka of Tampa FL (01/25/08)
My friend has shipped a Dell XPS brand new laptop as a gift to me on Jan 4th, 2008 through USPS. Luckily he took insurance on it as that was a priority mail which was supposed to reach in 3-4days though it is not guaranteed. From the next day we started tracking the item it said it was accepted on Jan 4th from Hartford. This was coming to Tampa. We continued tracking daily but there was no change in the status as of day one. We waited for 5 days and called customer care to ask what happened. They took a complaint and gave me a reference number saying someone will call me. No one called until next business day. We again called the Tampa post office to see where the item is and they said they don't have any idea. We went to Hartford post office and they also told they don't have any idea other than they know it is just shipped. This continued for so many days and customer service gave me more than 10 reference numbers for my complaints. We went to psot office personally to meet the guys there.They didn't even bothered to check what happened to the item. Finally this is 21st day and I am going to claim for insurance. Hoping to get at least that. I went through a lot of pain as it was a brand new laptop. How frustrating.
Priyanka of Tampa FL (01/14/08)
I am expecting a priority mail sent to me on Jan 4th 2008.They told that I will get it in 4 days but they say now it is not guaranteed. I paid extra money for the priority service and today when I called, no one is repsonding from the post office and they are not willing to help me in finding the package. I called both the post offices and the response was so irresponsible.
Jan of Fallbrook CA (01/06/08)
I purchased an item on ebay and had it shipped. It has never arrived. My package only had to travel 60 miles to the Fallbrook Post office and then on to me. So according to their notice my package was lost/taken off their truck or out of the post office itself. They requested the information from the sender which they received. I have given them all the information I can. As of this date January 4th, 2008 I have not received the shipment nor is the postal services taking steps to rectify this matter.
Financially I am out $28.00 but that's not the point. My product was logged into the USPS offices they had possession of it, they lost/took it, they should pay or replace it.
Zhao of Brooklyn NY (01/05/08)
I ordered a book from Amazon. I got my pick-up slip on 12/31/07 that says I can pick up my package on 01/02/08. So I went to the post office,and waited for half an hour. The clerk told me that she couldn't find my package. She asked me to leave a phone number, and will call me about my package. I never received the phone call. The next day, I went to the post office again, I got the same result, but this time the supervisor came out and asked me to leave the phone number again. So I did, I waited for two day, and no phone call. Today, it's my third time going to the post office. I have waited for more than an hour, the supervisor wouldn't come out to talk to me about my package, this time he sent a clerk to tell me the driver was delivering outside and asked me to wait at home and gave me their post office number to call them. I don't think I will receive my package today. I don't know what happened to my package. I have lost my patience now.
Although the book only cost $7, I was very frustrated about it, because I need the book for the coming semester. It's wasting my time, and I don't feel satisfy with their services. The USPS's goal is 100% customer sanctification.
Ingrid of Lawrenceville GA (01/02/08)
During the process of shipping, my computer was lost or stolen due to the postal service's neglect. The computer was insured at replacement value for $1000. I filed an insurance claim (VH313476848US) and was only refunded $289.90. I also filed an appeal, which was denied. I received a letter from Supervisor, Autria Finley stating that my computer was purchased in 2002 and has depreciated over the course of time.
I am without a computer due to the postal service's neglect and unable to purchase a new one for $289.90. I am in the process of filing a civil lawsuit against the United States Postal Service and was advised to contact you regarding this matter. I require a contact name and mailing address to start this process. Please advise.
Margaret of Indianapolis IN (12/27/07)
The USPS attempted to deliver a package on 12-22 to my residence. They left a notice stating that the package would be available for pickup on 12-24 after 9 am and that a signature was required. I went to the post office to pick up my package on the 26th. They told me that they couldn't find it and that the delivery person probably had it. I was then given a phone number to call if I did not receive it that day. I stayed home all day and when my mail arrived but my package did not and I started calling around.
I have since come to find out that they delivered the package on Sunday and left it on my door step where it was stolen. I called the post office and asked them why they would leave a package unattended on my doorstep (when they didn't do that the day before) and they told me it wasn't their problem. The paperwork they left on the 1st day tells me otherwise. I filed a complaint with the 800 number listed on their website and once again waited around most of the day only to call back and find out that the complaint had been closed. They refer the complaint back to the original office to handle and they closed it with no resolution
My 4 year old did not receive his Christmas presents.
Karen of Ottumwa IA (12/18/07)
We sent out a certified check in the amount of over $3,000 to the company we have our car loan with to pay off the amount due on the loan. This was mailed out on December 4th, 2007. They have not received the payment as yet, and this is December 18th.
We are getting ulcers over this. It should not take this long to send something from Iowa to Arizona. We will need to pay a stop pay fee, and have a new check issued if the first check does not show up. And, we are being charged interest everyday on the amount of the loan with each day that passes. Something isn't right here.
Neha of Roanoke VA (12/15/07)
I sent a woolen coat to Texas on Nov 20th with signature confirmation. It can't be traced now, I want to file a complaint so that I get refund of my coat. Please help me.
I have damage of about 250 dollars.
Amanda of Winder GA (12/14/07)
I mailed a package on 12/3/07. It was a 21 lb. box and I paid for a 3 day service and thought I was paying for tracking. Come to find out, what I paid for was confirmation and parcel post. I was told by the attendant that my mail would arrive in 3 days. She offered me insurance stating that it would cover damaged items. I did not have any glass, so I declined. I did not realize that without insurance it would not cover a lost package. She never said that. Now it has been 10 days and my package has still not arrived. The box contained close to 500 dollars worth of items. These are Christmas presents I was sending to my niece and nephew. I also packed all the receipts to the items and placed them in a zip lock bag inside the box. This was incase some of the items were the wrong size, they could be exchanged. The receipts contain my husband's name and credit card number. This is his personal information! I want to know where my package is and nobody seems to know. I believe my mail was stolen by a postal employee. Is there anything I can do about this? My post office is of no help to me. They have that your just a needle in a haystack attitude. I trusted the post office to mail my package and deliver it safely and now they cannot even tell me where it is.
Carol of Saint Thomas, Vi OTHER (12/10/07)
I submitted an Express Mail Flat to 00803 at 8:43 am Saturday, December 7, 2007 and was told it would be at addressee in zip 06339 sometime Sunday Afternoon. As of 4pm Monday, December 10th, it is someplace past US Customs which is the last action tracked at 7:57pm Saturday, December 7,2007. The tracking system doesn't know where it is, and phone calls by USPS Express Mail in Puerto Rico to 06339 Ledyard CT have not yet found it. So the overnight service I was promised is far from being delivered
The flat contained a prescription for a drug which I must take daily and which I have run out of. The pharmacy will supply it ASAP, so there's nothing to be done over and above REFUNDING the $16.25 I wasted on making it Express Mail.
Michelle of Houston TX (12/10/07)
I live in an apartment. So there are many boxes where I currently receive my mail. I get mail for many different apartment numbers. Normally If we recieve mail in our box that does not belong to us we place it on top of the boxes so the person who it belongs will not be denied their mail. I called and complained to Debroah Brown, my local Post Office manager and she said she would 'talk to the carrier'. That was about a month ago. Last week I found a few letters of mine on top of these boxes, thrown with junk mail. I also am missing TWO packages that were supposed to be delivered according the the tracking number (via USPS.com) on the 7th of Dec. at 2:44pm. It is now the 10th and nothing. I called back to my local post office today and Miss Debroah Brown said she would call me back. She hasn't.
I've lost important, pricey packages.
Karen of Ridgecrest CA (12/10/07)
I bought a book via Amazon.com from an individual, and he sent it USPS, but I never received it. Weeks later I received the shipping label in an envelope via USPS from L.A. bulk mail center with stamp found loose in the mail at L.A. B.M.C. I have called USPS several times and got two CO numbers (34752520 & 34660708) but was told USPS will not refund my money even though this was damaged and lost by USPS. I insisted it was USPS' problem and at that time the woman hung up on me.
The shipping label was ripped off by USPS, I never received the book, but they refuse to refund me $10.49.
Lorraine of Escondido CA (06/20/07)
My certified company mail was lost. The post office from where it was mailed said they scanned it in. They said they could not verify that the post office in Pasadena had received the certified mail. They said I could call the post office in Pasadena. They lost it, shouldn't they call? I asked about a refund for the fees paid and they told me that there isn't a money back guarantee.
Mark of Colorado Springs CO (06/20/07)
Express Mail envelope to address in Greece. Paid $25.00 for a tracking service and expected 3-5 day delivery. Item has not arrived after 22 days and USPS does not know where the item is. It takes 17 days to confirm that they do not know before any refund claim can be filed. In practice, this service is no different from a $3.60 normal international mail.
How is USPS allowed legally to offer a "tracking service" when they clearly have no effective control or knowledge of the item once it has left the USA?
Ron of Peoria AZ (03/26/07)
3 weeks ago my sister mailed a Priority Mail large box to my home address in Phoenix, Arizona. This was supposed to be a 2 or 3 day delivery. It has now been 3 weeks and still no package. I LOST OVER $150 DOLLARS OF MATERIAL THAT WAS IN THE BOX PLUS THE ADDED EXPENSE OF DELIVERY FOR A PACKAGE THAT I HAVE NEVER RECEIVED.
Patricia of Inglewood CA (08/01/06)
For the past 3 weeks some of my mail has been delivered to my neigbor's address. She is a 93-year-old woman and she keeps the mail on various tables throughout her home. I have no idea of the location of my other mail. Sometimes I get one piece of mail sometimes two. Most days nothing. I have gone to my local post office only to be told that there is nothing they can do, that they don't have my mail.
I have filed a complaint online but haven't heard from anyone. I am unemployed and need my unemployment check among other important letters regarding possible employment.
Louis of Lady Lake FL (07/18/06)
The USPS lost my telephone payment mailed out on 6/24/06 and has not been received or cashed as of 7/18/06. This is the third incident of lost mail I have experienced since 12/05. The US Postal Service first lost a box sent to me containing Christmas gifts mailed from NYC on 12/20/05. The box was tracked but never recovered. The second incident recently occurred (7/3/06)which involved a letter with a check in it. The USPS received the letter mailed from me to Oklahoma City. They called me from Oklahoma City to tell me that the letter was received damaged and opened. The letter was in it along with the check. They asked me if any cash was in the envelope. I told them no. I was told that they are investigating the incident and have an idea that the crime occurred in Florida.
Tina of Madison NC (06/27/06)
I have notified the postal service for 5 years that B.C. Tree Service is not at our address- and for 5 years they continue to send it. They also continue to put Relus Road mail into our box - and deliver our Rierson road mail to Relus.
I received my Blockbuster DVDs opened since they were delivered to Relus road. Some DVDs don't get to me at all. I had a time sensitive document that did not arrive at all until the Relus Road folks pushed it back to the postman.
Stanley of Tucson AZ (06/13/06)
I bought a money order to send money to my bank because there is no branch where I am. The post office has lost it and will not even tell me if it has been cashed. They say they will respond by mail to my home address even though I told them I will not be home for several months. They say it will take 60 days to get my money back. This is money I need to pay my bills with now.
Chris of Huntington Beach CA (06/08/06)
I recently shipped a package worth $500 from Michigan to California where I recently moved, anyways USPS looses the 3 foot x 2 foot 25lb package ( I think it was stolen, who loses a package this large!) The package was scanned by an employee here in town at 5am when he tried to deliver it! at 5am! Why not interview this guy and see whats going on? But no... Anyways, Ive spoken with 10+ customer service reps, 2 supervisors, and the manager at the local branch, and their replies are ok we can look for it, and they look for a few minutes then nothing.
So I put a tracer on the package, and continue to phone usps, contact postmaster general. So today, I speak with a USPS manager who tells me that The package is now considered lost, they will not continue to look for it, and I will not get reimbursed for the packages although I can fill out some form to make an effort to.
Don of Groesbeck TX (05/25/06)
I run a small business out of my home. I buy and sell over ebay and use this address to receive merchandise for resale. Or should I say I attempt to receive material from this PO. Out of the last five deliveries only once was I notified by the post office that a package was arrived and ready for pickup. The other four items needed to reported as missing to the sender and a tracking number obtained only to discover that the items had been at our po for over two weeks. The postal employees denied that the item was present at their location until the tracking number on an arrival notice was shown them at which times our merchandise was found in back. The only time that notification was given me by the PO, I took the yellow form to the counter and was then told that it was a mistake I had no package even after explaining that I was waiting on a delivery. Again the item did not appear until I went forward with a tracking order showing that the item was in PO.
The delay in recite of our merchandise required the duplicate purchase of these items which themselves were lost in the system thus delaying the fulfillment of our orders thus eroding the public confidence in our ability to complete our transactions in a timely manner.
Nancy of Coram NY (05/10/06)
On Jan 28 2006 I went to the coram post office to mail a package to Florida 34609. Linda was my cashier at the post office. I said I want to send this package media mail and I want to insure this package. She put the transaction thru and then asked if I had receipts for the items. I replied honestly and said no they were disney dvds, videos and cds I have collected for my daughter since she was born....and I didnt keep all my receipts from walmart etc. She said then you can not insure them. She deleted the transaction and redid it over with no insurance. Linda gave me wrong information. I have since spoken to 3 postmasters and I have been told I could have insured it. Now the package is lost and nobody is helping me.
Susanne of Tyrone PA (04/03/06)
At the minimum of once per week, I receive the wrong mail, and/or my neighbors receive my mail. My tax return check was placed in a neighbors mail box, and we received the neighbors court summary for fines. We have spoken to the carrier and the post master, to no avail. We are told that they are using information that we gave them, and that we must be mistaken. We have also been told that there wasn't anything that could be done, but to try harder. Well, after a year and a half of their mistakes, I am completely fed up. I have many neighbors that are having the same problem with the same post office and carrier, and they have had enough as well. Please do something to make them accountable for their errors.
Receiving bills too late to pay on time. Who knows what other mail has been lost over the years, due to their negligence.
Soujatya of Horsham PA (03/31/06)
I have used the Priority Mail Services of USPS to send a package (that contained a check of US $1257 and a note) to the recipient who stays in Jamaica, NY, on March 29, 2006. I have asked for delivery confirmation. The status of the item shows Delivered at 9:40 am on March 31, 2006 in JAMAICA, NY 11432; however, after contacting the recipient, I found that she never received the package. On further investigation, it was revealed that the USPS mailman who was delivering packages on that very day, showed a highly irresponsible behavior in his delivery mode.
That USPS staff did not intimate the recipient about the package when he came to deliver the package. He dropped the package outside the r recipient’s apartment door, and left NO note. He scanned the package as delivered without actually delivering the package to the recipient in proper way. The result is that the package is still missing. I have lost a check of $1257. I later requested my bank for stop payment but incurred a charge of $40.00 for this service. When I contacted the local USPS Post Office in Jamaica, NY and complaint about this irresponsible behavior and negligence on part of their staff, I received no assistance from them. We haven’t arrived at any settlement yet I have undergone a good amount of financial loss and mental stress in this seemingly trivial affair.
I lost a check of US $ 1257 and eventually caused a lot mental hassle dealing with USPS staff. Non-cooperation from the local USPS office in Jamaica, NY in settling this matter. The check was meant to pay my international travel tickets as the recipient is a travel agent. My travel arrangements got severely hampered and caused me a lot of mental agony.
Sylvia of Miami FL (03/21/06)
On February 13, 2006 I expressed a bid proposal to operate a concession stand for the City of Saugatuck in Michigan. Overnight delivery by the USPS was guaranteed for February 14, 2006 by 12 PM. The proposal wasn't delivered until February 15th at 12 PM. Since the deadline for the proposal was February 15th at 10 AM, my bid was rejected.
I have owned and operated the concession stand at Oval Beach for 5 years. Now I have lost my livelihood due to the incompetance of the USPS.
Jaynie of Algonquin IL (8/16/04):
I almost don't even know where to start as there have been numerous times when the Algonquin Post Office has totally mishandled the simplest request. On at least 3 occasions I have gone out of town and filled out the required information card to HOLD MY MAIL- making sure to check the box stating that I would PICK UP THE MAIL when I returned. Low and behold, and not to my surprise, over half of the mail was lost, missing, stolen, delivered somewhere else, or just vanished into thin air!
No one seems to have an answer as to where it has gone or what will be done about it. (Obviously, nothing has or will be done about it.) After numerous visits to the post office to try to find out where my mail is, the only response I have gotten is a sympathetic "oh, that's a shame". PLEASE, save the sympathies and find my mail!
Among the items missing are several support checks, an American Express gift card, a gold charm purchased on the internet (paid for in advance), checks to my husband for work he had done, my son's school schedule, I.D. card, bus schedule. (I am curious as to why no junk mail is missing). Now I am left to figure out their mess, have checks cancelled and re-issued, gift cards cancelled and re-issued, go to the high school and have schedules re-issued, and swallow the fact that the charm I purchased and paid for is probably dangling nicely around the neck of someone other than who it was intended for.
It was even suggested by the post office that I might want to knock on the doors of people with the same number address as mine in the subdivision to see if my mail was delivered there. First of all,the mail was on HOLD, so why would it be delivered anywhere? Second, is it my job to track down their mistake? My time is worth just as much as theirs, and they will continue to get paid for their time whereas I will not.
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