USPS - Lost Mail

USPS cannot find parcel and says to file claim. Their reply, "If the address for the sender is not present or legible, the mail piece will make it's way to the 'Mail Recovery Center'." It could take at least a month for it to be scanned in at the Mail Recovery Center. In order to make an inquiry with the Mail Recovery Center, a complaint must be filed with consumer affairs; Consumer Affairs, United States Postal Service, 1927 Rosa Parks Blvd Ste 100, Detroit, MI 48216-9600, Phone number 1-800-ASK-USPS.

Value: $20.02

We would like book returned to us when located.

Mailed a package priority with delivery confirmation on Jan. 19, 2012. It still states the status of package as departed Memphis, TN on Jan. 20. This is unbelievable! PO office workers will never be held accountable. Hmmm. Have opened a claim and have talked to local postal worker. Dead end. A lot of help that was. Will discontinue using the USPS. Tracking number is **.

The USPS has lost a very expensive package and we just hit dead ends! We have called everyone to ask for help, some were helpful and some were very rude. The person at Consumer Affairs was a terribly rude person to me and to my husband. She should not be allowed to hold her job if she treats people like that. We are still on the search for our package. It made it all the way from Washington State to New Jersey PO at Spring Lake and has never been seen again. Where did it go? I had to refund my customer all his money now I want my package back. Does the PO have no accountability? Can they just steal my stuff with no consequences? We are very frustrated with the USPS! We want help!

I received a package from an eBay seller on Dec 27th but I decided to refuse the package and send it back. On the 29th, I took it to El Toro, CA USPS office and they told me to leave the package with them with the same tracking # **. The seller never received it. Whenever I went on usps.com and typed in the tracking info, it kept showing that it was delivered to me, Lake Forest, CA on Dec 27, did not state that the package was refused, nothing. So I decided to phone USPS and speak to the shipping supervisor. He stated that in his system, it showed that the item was refused and it went to the seller's city but then went to somewhere else and got stuck. So I asked him, why doesn't that show online when I go to track a package, he said that he will manually overwrite that and that I should be able to see the details of the package within a day or so. Well that happened and I thought I was saved and would now be able to file a claim with paypal and see about getting my money back. I did that on Jan 13th and got some of my money but just yesterday, I get an email back from paypal stating that the dispute claim has been closed because the tracking info on usps.com shows that it has been delivered to me. Not sure what happened, why it was changed.

Once again, I called USPS and they are telling me that it's in the archives and will take some time to pull out that tracking information again. Now, in the meantime, the seller still has not received the refused package I sent. I certainly do not have the package. All I have is an email update of the details from USPS, showing the detailed dates of the package, from the time it left the seller and the time it got stuck in Dallas, TX. But if I go online again and type the tracking info, it doesn't give me that detailed info any longer. All it says is that it was delivered to me. Now, I do not know what to do. Very upsetting because I have been dealing with this for over a month. I just don't know why USPS won't update their information online, or worse, update, then take it away. Makes no sense at all.

I lost one package that was refused to the country I shipped it to. I sent a typewritten letter, asking for them to cover the lost package as it was after 180 days. They sent me a form that asked for the same info again which was handwritten, and there's no further response. That was four months ago. I handed a $500 item to my carrier going to Canada. Well, the package never showed up in the system.

Last week, I shipped two items a domestic and an international $300 knife set. The knife set has disappeared. The postal service or mail carrier will not scan your package in unless you buy additional insurance for the items that were paid and printed at home. Right now, I am in the hole of $1200, including postage paid for my items that were stolen. If all other carriers including local delivery guys can scan packages in, it seems reasonable to expect the USPS to track packages until they reach a foreign country. They have no incentive to police their own people or make changes as they received money for no service.

I have also had a carrier refuse to take my package on the street, and the carrier was not punished. I am told that unless a postal employee assaults a person or steals mail, nothing can be done.

I sold an item on eBay and shipped package by USPS parcel post with tracking number ** on December 30th 2011. It was lost in shipping and was never delivered. I had to pay eBay $251.00 which they reimbursed the buyer. The only thing the post office can tell me is that the item was dispatched to the sort facility which was no help at all.

I have lived at this address since 1985. I did, at that time, receive mail from previous tenants. In 1986, my wedding RSVPs where sent to the dead letter office, claiming no such person. The only way I discovered this was one person put their return address on the envelope, and gave me a call. I was told by the post office that they would retrieve my RSVPs, which they never did. I periodically get mail for my neighbors, and also a family on the next block with the same house number, and a similar last name. I always circled the correct address, and put it back in the mail. I had received some of their mail, which looked important, so I hand delivered it to them and asked if they receive any of my mail.

They just said no, and slammed the door in my face. I had bank checks delivered, and was called by my bank, telling me there was a hand written message on the box, stating no such person, no such address. This happened again with my bank statement. I have ordered things through the mail, yet never received many of the items. I have been expecting a packet for DSS, concerning my health insurance, and I am about to lose my benefits. I did give them a call, and it was mailed in December. I have yet to receive it, and they sent another one, which I have not received. I have been living here for 27 years, and I think this has gone on long enough.

I send a package to USCIS on first week of January 2012, which includes my citizenship documents and $680.00 check for processing fee. It's been over a month and USPS at South Windsor keep telling me that my mail is still sitting at Hartford main office and unable to provide any status. They told me to open a case and I opened a case but no response. What should I do? Any help will be appreciated. Thanks.

On December 11, 2011 a projector was purchased by me in China via PayPal. When this item wasn't received, PayPal contacted the seller, and they provided a tracking number for the item that was sent, via registered mail. The tracking number indicated that the item was delivered on Dec 29,2011, in Concord, CA, however I never received the package, and the information provided by my local post office showed that it wasn't signed for. The local post office, sent me to the Main Concord Post Office to file a claim. This is when all my nightmares began. Numerous trips to the Main Office were made, talking with the supervisor, Lorrainne, Marinanne, and Bill on 12 different attempts to file a claim.

I am put on hold for half an hour, while they attempt to locate people that were supposed to contact me. Finally, I asked for the Post Master (Anthony **), who called and missed me, left a message that he would call back, and never did. I managed to speak to someone at a different telephone number, who gave me an address for this package that they show, and it is not mine. I need some help in filing this complaint.

I was supposed to have a package on Wednesday, February 2nd. So I checked and it did not come. Upon tracking the number, it said that it had been shipped to my home. I never got it. I am losing faith of the postal service. FedEx and UPS have never messed up like this. How can they say it was delivered and it wasn't? Upon calling the post office, they don't seem like they know anything. They said they sub-delivered it and it probably went to the wrong house. This is unacceptable. Now, what am I out my money? New subs shouldn't be allowed to deliver mail. I have credit cards and income tax items delivered to my home. What if those got into the wrong hands?

I had a package mailed out to me on 1/19/12 and as of today 2/2/12 am still waiting for it. I do have the tracking# that shows it never made it to the sort facility but the USPS is no help! What good are tracking# ?

I called the Consumer Affairs Office in San Antonio, Texas on 2/02/2012. I was given this number on 12/15/2011, and told they were investigating the matter, and I would hear from someone, or I could call to check the status of the investigation. The items were a new laptop computer, case, mouse, cords, etc. We had purchased for my daughter, who is in the US Air Force, now stationed in Okinawa, Japan. We had to purchase her a replacement computer, so she can communicate with family during her two year deployment. The lost computer was a graduation gift for completing basic training, and Field Medic School in San Antonio (at age 19). I'm proud of her for serving our country, and I find it sad, when I deal with a different branch of our government, The US Postal Service, concerning the missing computer, and deal with a callus and rude individual, as I did this afternoon in the San Antonio office of investigations (Frank). No one has even bothered to return a call, even though I was told on two occasions that someone will call you within 48 hours, beginning in November, 2011.

I sent the following email to a postmaster/friend.

I just got off the phone with the Post Office investigations office in San Antonio, and the number I was given previously when I called for a status on the investigation into Ashley's lost computer. I spoke with a gentleman named Frank. He said the matter isn't being investigated, and their records show that the person lost the tracking number. I told him that the shipper (my son), requested priority mail with tracking, and was told two weeks later (when he went to ask for the tracking number, he wasn't given, and after the package didn't arrive) by the lady at the Groves, Texas post office, that she didn't ship it priority as he had requested, even though she charged him $18.90. He was given a small piece of paper/receipt, but not a priority tracking #). Frank was rude. I asked him if that means that anyone sending through the U. S. Postal service is at risk of having a USPS employee simply take the items being shipped, and they don't even care enough about a complaint to investigate it. He said, "as you stated!"

I'm still amazed at his attitude.

I rely on USPS to reimburse customers who send me their goods. While packages I send out seem to arrive OK, envelopes with money orders inside are lost beyond tracing all the time. It's gotten to where I dread dropping a money order into the mail slot because the odds of it not arriving at its destination are so great. Since it costs me $15 (plus postage to send the cancellation request, more postage to mail a new money order, and more money to purchase a new money order), it very often turns out that all my profit is gone from several transactions per month.

It is simply the case that I do not, and cannot, trust the post office to do what it exists to do. While it may come through most of the time, it fails miserably far too often to be acceptable. The sad thing is there is absolutely no alternative to using them. Not everyone wants or is able to accept electronic transfers of funds, and I cannot afford a $12 wire charge every time I need to send a $20 payment. Using my bank's bill pay service is no answer either as they must also rely on the post office to send the payments I tell them to send, and I can only assume the failure rate is the same. Only when those checks are lost in the mail, I must pay a $35 cancellation fee!

I cannot afford to send every money order in a traceable package, and don't feel I should have to when the 45 cents I am now paying to mail it in a regular envelope should be enough to ensure that it at least gets to its destination. Delivery confirmation and signature confirmation don't trace anything; and if the item is lost, there is no recourse. Priority mail doesn't move any faster than regular mail and offers no extra services with it, so it is a misleading "promise" that gives us nothing for a lot more money. Post office employees have admitted this to me. So why would I pay extra for a service that really isn't a service at all?

I lose customers and end up looking like either an idiot or a scammer despite the fact that I work very hard to treat people right and give them an experience that will turn them into repeat customers. Even if they acknowledge that it's probably the post office, not me, that ** up the transaction, it still makes me look bad. There is nowhere I can call to issue a complaint about them as they are too large and too disorganized to care. They have a monopoly (for now) on our non-package mailing services. Registering a complaint here is just useless venting, but I guess it's better than nothing.

I filled for change of Address. It has been 3 weeks of waiting for a confirmation code. My mails are still being sent to the old address which is in California and nobody seems to have an answer of why that has been happening. I have contacted the carrier supervisor in Buena Park, CA and was happy to put me on hold and disconnected the phone. I have been trying to reach the post master. I am told she is not in the office three days in a row.

I have filed a complaint with the customer service and never seem to resolve the problem. Today 02/01/2012, they referred me to the supervisor and he only said they will investigate and call me back. This seems the routine of the post office officers. This has cost me a ticket back and forth from California. I had a case in court that I missed its hearing on the 23rd of January. It has cost me money and time, save for the energy spent on phone with helpless employees. I now have two different case numbers.

I am just sick and tired of my letters and packages not making it to there destination 75% of the time when I use USPS. And they wonder why they are losing business. I took a letter with a money order in it to the post office, walked it in the building and put it in the mail slot on the wall inside the post office on January 23rd. Here it is February the 1st and my money order is nowhere to be found. I will never ever use USPS for anything ever again in life. I've sent packages with clear tape on the package and it arrives to it's destination with blue tape and half of its contents missing. Something has to be done, but I'm quite sure that nothing will be. USPS sucks! UPS is the way to go!

On Jan. 12, I put in a complaint with 800-ASK-USPS because the package (one book Water for Elephants: A Novel [Paperback] by Gruen, Sara) never arrived. I was told that I should get a response within 48 hours. I called 3 days later to be told USPS called me (lie) and told me (lie) to call my local office. I asked the rep, why would I call my local office when the package made it to the destination state? That's what you need to do, so I requested to speak to a supervisor who said the same thing. My local office line was constantly busy or you would get voicemail. Today, I was able to get through (1/30). The rep told me to call 800-ASK-USPS because they do not handle out of state packages. I told him that's what I told 800-ASK-USPS, but they told me to call my local office.

He apologized and said there was nothing he could do, that 800-ASK-USPS is supposed to help you. So I called 800-ASK-USPS, who in turn said "yes, the 1st rep should have forwarded this in CA and not have me call FL (local office). But that I would have to wait 2 business days for a response". So I asked to speak to a supervisor who in turn told me "actually, unless this was insured, there's no way to track it!". I advised her that I had a tracking number for the specific reason of tracking. She said, "It doesn't matter, your item is lost" without a hint of remorse. I asked her for the Bell Gardens sort facility number, which she said she didn't have.

After questioning if this was in fact customer service, she replied that she wasn't psychic. She finally gave me number 562-776-5294, who then referred me to 323-586-1250. The rep there seemed like she understood my dilemma, but all she could do was send me a mail search form which according to her I should have received when I first called on 1/12. USPS is a joke.

I mailed my sister's special birthday package (ahead of schedule so that it would get there on time!). I mailed it in a Priority Mail box, with a priority label and added Delivery Confirmation, to be sure of it getting there. It never arrived. I went to the Newtonville Post Office and was assisted by Joyce, who is really helpful and nice. I filled out a Mail Recovery Form, which was sent to Atlanta center as the tracking showed (twice) that it was processed through there. I keep checking in and also called and spoke to Jean at the Boston Office of the Consumer Affairs who was very nice but said that I will only hear from them if they find it.

My question is this, if they can track it, why can't they track me or notify me? It seems to be quite ridiculous that this is the case. It has now been missing since Nov. 5, 2011. The tracking # is 0311 0820 0000 9412 8740. This does not bode well for the USPS that customers purchase extra tracking which is ineffective. I have very little faith in the effort that is being made to correct this. I would appreciate assistance because I do believe that someone can help.

I had a package attempted to be delivered around January 7th-January 9th. The postal worker left a notice, since I was not home. I signed the notice and left it by my mail box, authorizing the postal worker to redeliver, and leave the package at my apartment building. The notice was taken but the package was never redelivered. When I called the post office, another postal worker informed me that the package was there. I informed her that I would not be able to pick it up until January 28th.

She said she would put a note on it, stating that I would pick it up on January 28th, and the package would be there. When I went to pick it up on January 28th, I was informed that the package was no longer there. No one seemed to know what happened to it. The worker I previously spoke with, stated that she did not remember talking to me. She also stated that the package was probably sent back to the sender, which is not the case, as I spoke with the sender, and he did not receive the package back.

Beginning last year, I have lost a number of mails, including parking ticket, credit card bills, and telephone bills. Recently my American Express credit card bills disappeared for a period of 3 months, thus I was charged a total of over a hundred of dollars for the late charges and interest. It would be appreciated if you can help me to resolve this issue.

I sent the Boro of Morris Plains 07950, 2 checks to pay for municipal taxes for first 2 quarters both for their appropriate quarter of year 2012. I sent in 2 separate envelopes on date of January 8th of 2012. Checks dated Jan.9th 2012 withdrawn from my mother's account. The Morris Plains post office lost or misplaced the envelopes since that time, my mother has passed away. The bank has frozen her accounts resulted an insufficient fund notice. Fees could incur from & MP Boro. I would like a letter from post office stating their total liability in this matter.

I live in a condo complex where my receive letters and magazines in a locked "letter mailbox". This mailbox is big enough for about 6 stacked magazines. If I get a package larger than this box, the mail carrier can put it in a larger box - "package mailbox" (about the size of two stacked sweater boxes) and leave a key in the "letter mailbox" for me to unlock the "package mailbox".

I expected a delivery of a pair of shoes last week. This package could have easily fit in the "package mailbox". My mail carrier claims that it would not fit and she put the package on my front step instead. Half a week later and I never saw the package. What recourse do I have when the mail carrier did not use the standard procedure of using the secured "package mailbox". I spoke to the mail carrier and she claimed the package was "taken" from front door. Also, I spoke to supervisor and he claimed that tracking info states it was delivered. But delivered to whose house?

A package was mailed to me from Florida on Dec. 29, 2011. I have contacted tracking twice, and have 2 different case numbers. I did receive 2 phone calls from a supervisor at the Las Vegas post office, but she didn't have any more information than was on the tracking site. The package has only been tracked as far was Warrendale, PA, and that was on Jan. 15, 2012. No one can give me any information, as to the current location of the package. I keep getting told to "wait another 7 days" or "don't worry, it will get there". That is not acceptable. I was given a phone number of Consumer Affairs here in Nevada, and cannot even get someone to answer the phone, let alone get any information. I would most appreciate a call, letting me know where my package is, and when it will get here.

I sent a movie back two weeks ago to Blockbuster and they still have not recieved it.

I ordered a package from eBay and the USPS delivery people left it in front of the house without bothering to ring the door bell. It could have been picked up by any passerby. Aren't they supposed to get the recipient signature?

Basically, a small package was mailed on January 8 and I still do not have it. I called on January 17 and received case number CA107483659 yet still do not have package.Essentially, a bit much.

I had ordered tools off eBay and the tracking number said that it came to the Vallejo post office and went out for delivery but didn't say it was delivered. I went to the local post office and talked to the manager; he gave me the run around and I never got the package or reimbursement. This is money out of my pocket. What can I do?

I sent a package on December 19 with delivery confirmation number **. Item has not yet been delivered. I contacted the post office four times at 800-275-8777 with no resolve. I received the following responses.

I called late December and told the post office was busy around this time and it was probably just held up. Asked to give a call back in a week. Called early January and was told the systems were down and they could not check the number. Call back later. Called approximately 1/17. I was given this case number and someone would call within two business days: **. No one called. I called on 1/24; new case number was given. She wasn't sure why no one called. Told me to call consumer affairs: Lakeland Consumer Affairs at 414-287-2530. To date, my package has not been delivered and the post office is no help. I will continue to press and contact them until this package is found.

I shipped two packages on the same day with the same post office agent, one to NY and one to NJ. Neither arrived. I went back to the post office and the agent just laughed it off. It's a waste of $19.55. Where are my packages? I sent them October 31, 2011.

I shipped a package 1/03/2012 from Hollywood, FL Polk St office to Old Lyme CT. It also never arrived. When is the post office going to investigate and arrest the thieves that have infiltrated the postal system? I believe this is an inside job.

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Between December and January we have shipped two "consecutive" packages to Belize via USPS and I have yet to receive any sought for compensation, not even for the first one which would now be lost for almost two months. Every time I call with the case ID given to me a new complaint is filed. I would like to go after them for my frustrations.

We have been waiting for a book store to receive 4 boxes of books we shipped out over 2 weeks ago to a book store that bought all the books from us for a decent amount of money. We received an envelope in the mail today with the package label and a paper inside saying they received an empty box at one of the post offices. It only had the package label inside it and nothing else.

I guess someone cut the box open and stole the books, then shipped it out to the next post office completely left open. When we mailed it out at the post office, the lady behind the counter said we were not allowed to take out insurance on that type of package. I've never seen anything I could mail and not take out insurance. I knew something like this would happen the moment the lady told us we couldn't take out insurance on the items. Post office is getting so terrible now I don't trust them for one second.

I bought an item online and was sent with a tracking number and they (post office) has lost it in Detroit. I called four different numbers just to get the runaround.

I called to inquire about the location of the package my father mailed to me in NY from AL, due to be delivered on the 23rd of December, 2011. He paid $12.40 for this, and received a receipt, which he later mailed to me, in the hopes that it would help me locate the package, which still hasn't arrived by the 23rd of January, 2012. I called the post office 800 number, and somehow managed to connect with a live person. Although this is next to impossible, because that option is not offered. I was told by a representative that without a tracking number (and because my father didn't pay for delivery confirmation), there was nothing that could be done.

I requested to speak with a supervisor (Aaron, ID number: QQG0H0), who was very dismissive of my situation, and whose tone left a lot to be desired in terms of politeness. I questioned the policy of charging customers a fee of $12.40, to deliver a gift via the USPS, if it guarantees nothing, and they aren't responsible for delivering the package at any time. I am not complaining about the package being late. I am more upset that it's a month later, and I never received a 'sorry we missed you' delivery attempt slip at my home, leading me to believe that the package has been lost or stolen sometime, before it could reach me.

My father is almost 70 years old, a Vietnam veteran, and deaf in one ear because of it. I feel that the USPS scammed him by charging for a service, that it is not then obligated by any policy or law, of which I am aware to actually provide. So as of this point, I not only have lost the value of the contents of the package. My father has been deceived into paying the USPS for not delivering it. I would appreciate any guidance available to me.

Registered mail is lost. On Jan. 3, 2012, I sent a very important document (original will) as registered mail with the US Post Office. This mail left FL to Memphis, TN, signed in there Jan 6. Last anyone has signed for this document has been Jan 9 in Jonesborough Ark. Due to this horrible service and lost registered mail I have now had to face litigation probate and on the defense. This is not acceptable and I still to this date, Jan 23, I do not have any answers from the post office. I need someone to care to investigate this serious problem. Please.

Case #**, tracking #**, first class with confirmation (on both packages). Second package was lost within the same 2 weeks from the same PO. The package I am very upset about is going to a Jennifer ** on **. A 5x7 bubble wrapped envelope. I have spoken to several people from USPS and more from consumer affairs, but the last person I spoke to was Frances **. She asked me to email her a picture of what was in the package, which I did (12/31/11). Coach silver with multi-colors in the middle valet key chain. I never got a response back stating she received my email and what I should expect next. Since then, I have left numerous voicemail messages at the phone number I was given (**). She did tell me that because it wasn't insured, I would be at a lost on the key chain, postage fees and since it's an eBay product that was sold (by myself), the customer will leave negative marks on my account.

That will reflect other buyers from buying from me. Then I'm at a lost with the original package and the cost by me of the contents inside, the extra postage to go first class with confirmation, the cost by myself to go around town and to find and buy that exact key chain again. If I can't find it, I would have to issue a credit out of my pocket to my very, very upset customer. So I have a lot on stake and on the line if this package is not found ASAP. I feel like no one seems to care or is even concerned about my situation with your company and is even given me the time of day. I am a valued customer with your company and I'm not being treated that way at all! I don't even think anyone is looking for my idea or even cares. Someone needs to call me ASAP about this matter! FYI: This was shipped on 12/9 with an estimate delivery date of 12/12! The case was opened and no calls to me from your company about this issue was even made!

Last month, I sold a slightly used Nikon Digital camera body on Amazon for just under one thousand dollars. On December 28th, 2011, I shipped it from my local USPS location in Buena Park, California. I selected Parcel Post Service with delivery confirmation. Unfortunately, I didn't buy the optional insurance.

So, according to my tracking information, my thousand dollar package managed to vanish into thin air after leaving the Bell Gardens, CA sorting facility. It was expected to be delivered by the 5th, and now it's going on the 21st.

Upon reading this, I immediately went to my post office to inquire about the lost package and see what I had to do next. I was told that It might be best to wait longer. It had already been over 14 business days..

So I went home and called the general line and filed a missing package claim, and was given this confirmation and told that I would hear back from them within a few days. This didn't happen.

Now I'm at a loss for what to do next. I sold this camera in order to pay for my school supplies, and textbooks for the upcoming semester, and if I can't locate it, I'll have to refund the buyer and take a loss. Even worse, if I refund the buyer and then a few weeks form now the package mysteriously gets delivered to them, I'll probably be out both the money and the camera.

Please, If anyone can help me, I'd be very thankful.

I applied for a phone from Reachout Wireless. After being approved, I was given a tracking number. After checking their website as well as the USPS website, I saw that the phone had been delivered, only I had not received anything. After speaking with the carrier a couple of times, she attempted to help me locate my package. Finally, I called to file a case. I was given a case # and told someone would call me in 2 days. No one called, so I called to repeated the process.

I was told that in the USPS system, it showed that the package was delivered on 12/20 but returned to the post office on 12/27. No one knew where the package was. After an exhausting chase, I ended up paying for a second phone. And you guessed it, after tracking this phone, I saw on the USPS website that it had been delivered on 01/14. Only I still didn't have my phone. After a wild goose chase of people telling me they would call me back, I talked to the carrier who said that the relief carrier delivered my package to apartment # 4201. I live in 4301. My friend lives in 4201 and didn't get my package.

I spoke with consumer affairs, who called the manager of that location. He told me if my package got delivered to the wrong place, the relief :carrier would be fired. I spoke with manager today, who said neither carriers knows where my package is and because no signature was required, there's no way of finding it. I am getting very impatient with this location. This is the second time.

Lost important documents. I went into the post office to pick up a form to renew my passport. I asked the woman at the desk if I should come back and send it in person certified or track it. She said no, you can just drop it in the mail box. I found that to be uneasy in my mind, so I confirmed with her again that I did not need to send it certified or track it. She again said no. So I sent my passport form in on January 4th, 2012 and I check the status of it. They did not receive my passport form still as of yesterday, nor has it been sent back to me. I am very upset over this matter!

I bought 2 items from someone online. They said they sent on December 30, 2011 and the postage on the package has the printed date on it. It usually takes 3-7 days for me to receive from someone after they've sent. Weeks went by, and I only got the package today, January 18, 2012. When I got the package, it looked torn open and taped all over to seal the package. I opened the package, and I only received 1 of the 2 items I purchased.

I placed five checks in an envelope with my bank deposit slip as I have always done and sent it off in the mail. It has been over 4 weeks and the envelope has not been returned nor has it arrived at the bank. The post office said that there is not a way to track it and any forms a person was to fill out (like form 1510 or the mail research center search request) is for packages not envelopes.

USPS left a box sent by me in December on my dad's porch. Upon inspection said box was damaged. Contents inside were missing and looked as to be re-taped. Smith and Wesson certificate (which cost 50 bucks), cash for 50 bucks, family photos and Christmas cards are all gone. Contacted USPS here locally in El Mirage and filed a claim. Seeing as to my package was insured for a 100 bucks, I didn't see this coming. They told me to have my dad's wife bring the box to the post in their part of town. They were rude to her and chased her out of there. Ken at the El Mirage post office in AZ told me that it was unlikely I would get reimbursed for my cash.

I said ok. So I then asked about my certificate from Smith and Wesson. They said as long as I had proof I'd be covered. Well, I provided my check receipt of 50 bucks to Smith and Wesson for the certificate. He made a copy and sent me on my way. One month later I received a letter stating that I am only going to receive 15 bucks. I want to know how and why they were able to come to this decision when I provided clear evidence of my item shipped. If I'm insured for 100 bucks, shouldn't my "lost" mail be covered? I'm out 100 bucks, plain and simple. No certificate and no Christmas cash to my sister. I will no longer use the USPS for shipping packages.

I ordered a few gifts from Amazon.com. One of the gifts was an iTunes gift card. It was shipped separately. I received all my orders except that one. The mail man left a note on the door on Dec 15 saying that no one was home and they will try again Dec 16 which was weird right there because I have a 13 month old son who stays home with his grandmother everyday so someone was definitely there but that was not the issue. I never received the item. I checked online to see the tracking info on the order and it said it was delivered.

I called the post office and advised them I did not receive anything. They told me to check with the mail man. I saw the mail man a few days later and showed him the card he left and told him he never came back. He tries to take the card from me and says he has to check in the post office because he believes it was there. I told him I want to keep the card for my records. He then called me later on that day and said he specifically remembers putting the package in my mailbox. I told him I never got it. I even spoke with the postmaster general and no one can give me any answers.

USPS package showed delivered on Jan. 3, 2012 at 3.53 pm. But package was never delivered. Postal department non responsive to inquiry. Very frustrating. We have usual postal persons deliver mail and have had no indication of missing mail. Needless to say, this package is very important to me and would appreciate someone looking into the matter and even in the priority mail dead package file somewhere within the post office.

We sent a Christmas card with gift card enclosed to an old address. Our local PO told us the card was sent to Dead Letter office. We have the updated address and would like the card forwarded. However, it is impossible to reach a human and there is no voice mailbox. The "receptionist" says to contact "Consumer Affairs in your state." We are going in circles. Please assist.

I sent a package to granddaughter in Los Angeles with many, many holiday gifts since she could not come home for the holidays. Tracking information shows it was accepted at San Leandro post office on December 15, arrived sorted and went out for delivery on December 22. Tracking shows a pink slip was left. Granddaughter looked and looked but never found any pink slip and the post office claims they do not know where package is. The treatment by the Los Angeles post office has been terrible. They also will not return calls from the San Leandro post office supervisor who is trying to help track down the location of the package. This is ridiculous!

gathered all year long), the postage to send the package, and a $28 bank charge to cancel a check which was included in the box. At this point, I want the package to be found and returned to me so I can deliver package it in person when my granddaughter visits in a couple of months. Otherwise, sadly, if it is not found, I certainly want to be compensated for the fact that the US post office is supposed to safely keep the package if a pink slip is delivered and cannot now claim they have no responsibilities.

If they didn't deliver it, then they must have it. If they have it, they need to find it and return it to sender or be responsible enough to pay for their mishandling of the package. It is absolutely their responsibility to deliver the package or keep it at post office until it is claimed or returned to the original sender, period! My hope is that the original package is found and returned, but if not, it is only right that I be compensated for their mistakes. I would be most grateful for any help you can give me. Thank you. There is the possibility I have a case number already on file, check: CA107419811. Thank you again.

My friend sent me the parcel with my two dresses from Victoria's Secret to Kiev, Ukraine on the 7th of December but it never arrived here. USPS gave me some sneaky case number that doesn't help me at all. I wasted $150 for my items and my friends wasted money for delivery and my mail piece was lost. I just wonder if they are drunk or drugged over there all the time. How can you miss somebody's belongings? All they say is sorry, your parcel is not traceable, etc. etc. Thanks for "great" service and for missing my Christmas presents, jerks!

OK, I have a package coming from the Philippine ship on December 20, 2011, and I kept a look out on the tracking. The package arrived here in Virginia, USA, but I wasn't home, so I have that ticket slip notice. So I went and try to pick it up the next day at the post office, and they said It already went back to NY processing to go back in the Philippines to be sent to the original sender.

So I told them why it is already going back when it's only been a day. It's supposed to be 30 days without picking it up, and they can send it back to the original sender. Someone needs to get fired for not "** up and not paying attention in their job. I paid so much money for that Item to be sent here, not including paying for the shipping cost and my time wasted for waiting for that package for almost a month. Now I gotta contact the original sender to contact the Philippine postal to counter-stop that package, to not send the package back to Philippines. This is so inconvenient.

August 31st, I shipped a package to India via International Express Delivery, fully insured to 1,500 dollars. The buyer/receiver filed a claim with PayPal after not receiving the package and he got his 1,500 dollars back. I have called USPS several times, several inquiries have been opened and I never get the same answer. It's the 12th of January 2012 and I've been told that the item is in the Customs and is on the way to final destination and now has even been "delivered" but they won't consider it lost for insurance purposes. What a real nightmare! I paid almost 100 dollars in shipping and insurance + 1,500 dollars for the item. USPS is a joke, but they aren't funny.

I had mailed 3 boxes home, two from Virginia that have not been delivered to my house yet from over 2 weeks ago. One was from California that was totally destroyed, wrapped with plastic ties by the postal office that has more of someone else's stuff in it than my own. I also was sent another box from Virginia that arrived at my house torn up with holes in it and two of my glass Christmas trees that were wrapped in blankets and bubble wrap were destroyed. The box even had Fragile stamped over it. What is up with the postal service these days destroying boxes with no concern of a person's personal belongings!?

I have lost expensive clothing; the ones that did arrive home were covered in black stuff that wouldn't come off. I have lost personal information with my personal credentials and all of my business paperwork, CD with trade mark brand identities. I also had 15 DVDs in the box and only got 7 of them. What do you do about things like this? Where has the world gone that now everyone doesn't care about how they do someone else's things?

Sent 2 Christmas package out from Iowa two weeks before Christmas, one went north to Michigan, it made it there. The other one was going to Boulder, CO, it never made it. It has only been about 5 weeks, but still, even with the snow storm it should of made it there. It was insured, but can't find the slip yet to collect. What's going on, someone with sticky fingers and an eBay sellers account working for the post office? Won't use USPS for my packages again.

I have had an ongoing problem with my home post office (90065) since I moved to my address in February 2010. I have had lost mail, including paychecks that I've filed complaints about. Once, it took 2 months of complaining, the post office put a mail pick up card in my box, and then told me at the post office that they had no record. They asked me to sign the card. I said no, since signing indicates receipt of the mail. 2 months later, I got a call to pick up my paycheck with no apology. Furthermore, I get packages that belong to neighboring buildings with different addresses. However, their apartment # is 7, like mine. I fear that my neighbors may be getting my mail as well and just not returning it.

I have had several packages go missing, and sometimes they have a monetary value, especially if it is an item that I ordered or that my job ships to me. I can track most packages and many times they say "delivered" but I never get the mail. Since the tracking says "delivered", the post office says that I got the packages, but that is not the case. Finally, I am out of town and I have a mail forward. I have been getting envelope mail, but there are 3 packages that I am waiting for. I tracked the 1st one online and it said "undeliverable" on 1/3/12 to my Los Angeles address.

I called the delivery supervisor at my post office and he said that the carrier notified him and they would forward that package (**). 2 weeks later, I have not received that package at my forwarding address in 02125. However, I did get a different package (**) today, 1/12/12, that was "undeliverable" to 90065 on 1/4/12. The 3rd package that I am waiting for (**) says "delivered" to my Los Angeles address 90065 on 1/6/12. My mail forward is supposed to be until February. I would like this problem to be finally solved. I have never had an ongoing issue like this before at any post office. This is chronic and happens several times per month.

I moved to Collegeville in December 2011. I lived at ** in Reading, PA 19601 until December 22. I've rerouted, but I am missing several items, magazines and bills primarily. I don't think that the Reading mail carrier is accountable, she was reliable. I think the new owner ** may have gotten some of the mail and instead of returning it to USPS, he may be throwing it away (or worse- opening it!). What do I do? It's pretty obvious that I didn't get three magazines I subscribe to and a credit card bill. I suspect this was the mail that went out just prior to my change of address, but I thought the next owner was accountable for returning these items to the postal worker.

I would like these results to either be e-mailed or via snail mail (let's see if you can deliver) a.s.a.p.

The USPS Priority Mail Track Number is **. This mail is a very important mail to me and for my son's passport, birth certificate are inside. To wait for this mail, I kept staying in the room for the whole holiday, but it's still missing. According to the delivery recorder, the mail arrived at the post office at 9:56 am and were delivered at 10:01 am. In another words, it just took 5 minutes to deliver my mail. And of course, my mail is still missing. I should have received it on December 28 and until Jan 9, it's still missing. I can not believe it until now.

I sent a small quilt to my friend in Argentina since December 2, 2011. I'm in New York until today January 9, 2011 but it has not arrived to the destination. The tracking number still tells me that it was processed in Jamaica Customs in New York. Everyday, I look and get the same information. So where is my quilt? I have sent stuff down there and I never had a problem. I just want to know where it is. I have called the post offie but they told me that it is our their hands so they cannot do anything about it then they said sorry. What a racket?

I sent off two (2) separate packages on December 20, 2011 for delivery to the following places: Tennessee and Virginia (from Phoenix, AZ). I purchased delivery confirmation and was able to track each of the packages. As of December 22, 2011, the packages reached the Bell Gardens, CA post office and left this facility on December 23, 2011. To date, no updates have been received. In addition, I informed the recipients that the packages should get to them by December 27, 2011; however, due to the busy holiday probably give or take a few extra days.

As of January 6, 2011, I called the USPS to file a case # and complaint. They could not supply me with any information as to the whereabouts of the packages. I am pretty much assuming that these packages are lost, but for both of them to be lost is a little ironic. I would at least expect one of these packages to make it. I'm truly very disappointed as these packages contain Christmas gifts and in addition, I paid for the shipping services in which the customer service representative informed me that I probably won't be getting a refund for that as well. I mean, it's bad enough that the USPS lost my packages but that they won't refund me as well for the shipping costs. I'm truly irate. Can someone help?

Normally, I have no issues with USPS service. However, I mailed Christmas presents to NC on 12/13 and they only arrived yesterday (1/6). Additionally, more than half the gifts (all books) were gone. The box was packed so that the items would not shift during transport but my dad reported that most of the seams from it had been torn opened and re-taped. The only notice from the post office was that it had been repaired at Greensboro's facility. I had not purchased insurance as the items were not fragile. So I have no claim that I can make that would be accepted even though my package was completely mishandled. Further research shows that the items are more than likely going to auction. They are new books and not jewelry or something, but I expect that things that are mailed will arrive in their entirety and without damage. Not unreasonable, I thought.

I had paychecks mailed to me express mail on Wednesday 01-04-12 from California to Maine, guaranteed delivery by 01-05-12 3 pm. Although the package was picked-up at 11 am by the express mail carrier, it was not scanned until 1:45 am in California and no further information is available. No one knows where it is. Customer service is useless as all they tell me is what I can see that it left CA but no other information is available. The local post office tells me I just have to wait and see when and if it turns up.

My wife received a package from her family in W. Germany on 12/04/12. The box was damaged. It looked as though it had been run over. The contents of the box contained a woman's suit and food items. The food items were crushed and the suit was ruined because of the food items splattered all over the suit. We had received packages from Germany in the past few months with damaged items and items missing. Some of the packages we send to Germany don't even make it, they just disappear. Thanks, USPS, for nothing. You raise the prices for shipping items and you hire criminals. When we talk to USPS, we are told on both ends the packages were not damaged or stolen on their end. How about taking some responsibility USPS? What a joke.

Package that was delivered to me only made it half way through the system, and now it is just missing. Vanished into thin air. Hmm. . . . Postal service fails again. My vintage military tube tester is not replaceable; it's very rare and antique. Tracking number **.

I paid a flat rate box shipping with Delivery Confirmation to USPS. The package left Florida, arrived in Shrewsbury, MA and then no further info on the tracking is available. There was no delivery of the item, nothing. It was not out for delivery, but it was just scanned through at the sort facility. This was shipped on 12/20/11.

I called the office and they told me that no information was available. It's been 15 days now. They gave me a Case# and told me that someone would call me back, but there was no call back. I called them three times and then was referred to the escalations department. I was told that if I did not purchase insurance, I am out of luck. What!

I had to pay extra to ask the delivery person to ask for receipt confirmation and signature. This way, I could see if after it was delivered it was broken, or if it was stolen after delivery by leaving at the door. It's in the hands of the shipper until they are signed for by the receiver. So, I hand my item to a shipper. I pay the shipper to deliver and I have to pay for confirmation and signature required. The response I get is I am out of luck. Really!

I am out of luck because it was lost at your sort facility. I am out of luck because I handed you my children's gift and paid you to take it from me. It never left USPS! I think some restitution is in order. In addition, the customer service people at the escalations number were rude. They did not care at all and acted as if I was an inconvenience.

I am so upset. Those where my children's Christmas gifts. What else can I do? This is ridiculously wrong. Looking online, I see that this is a typical behavior for USPS. Take the money and lose it and never offer to correct it. All I want is my children's gift to arrive. If not, I want them to correct the loss as it was lost by them, in the USPS facility.

I sent first class mail parcel with delivery confirmation number to my sister's house. It showed that mail was delivered on January 3, 2012, but it wasn't. My sister checked her mail everyday for my mail. She only received one mail in her mailbox on January 3, 2012, which that mail wasn't from me. I have valuable things in the parcel mail for the children. Lately, her mailman accidentally delivered wrong mail to my sister's house all the time that had the same street number as her but has different street name. I am concerned that the mailman delivered my mail to the wrong address. Post office said that they can't do nothing once it scanned as it was delivered. This is very frustrating. I need help with this matter. This shows how irresponsible USPS is! The problem needs to be fixed.

I mistakenly sent all of my holiday packages via USPS this year ,2011. I sent a priority mail package to my Grandmother in Texas from Denver, CO on December 14, 2011. It should have arrived in two to three days, but she still hasn't received it. It's obviously just lost. I grieve the fact that this package was filled with crafts and pictures, homemade by my four children. Not a single item can be replaced. I didn't insure the package since it didn't carry a huge monetary value, but priority mail means priority.

I paid almost $15 for this package to get lost. Before I knew the USPS had lost my package, I mailed another flat-rate priority package to my sister-in-law who is mentally ill. It was full of individually wrapped Christmas presents. I mailed it on Monday, December 19, and was told it would take at the most three days to arrive. I mailed it to New Mexico from Denver. The clerk even joked that I could drive it because it was only a ten-hour drive.

Of course, it didn't arrive until the end of the postal holiday, December 27, 2011, so she had nothing to open on Christmas. Another package I mailed to Ft Collins, CO, a mere 45-minute drive from Denver, which hasn't arrived yet either.

The one I am most concerned about is the package mailed to my Grandmother in Texas because if it has been three weeks, then it is obviously lost. It is filled with precious items that I can't duplicate. I'm so sorry I trusted the post office with it. In the future, I will seek out a UPS or Fed Ex store. Every single item I ordered online with one of these carriers arrived early, in perfect condition.

I mailed 2 boxes to Texas for Christmas on 12/19/2011at 12:38:45 pm from Leesburg Station, Columbia, SC 29209-9998, (803) 776-6178, with delivery confirmation numbers ** and **, with arrival date of 12/27/2011. The box ending in # ** was delivered and received on 12/23/2011. The box ending in # ** is still in limbo somewhere, but not where system shows. They were both to be delivered to **. I sent an email on 12/27/2011 at 9:41 am regarding # ** and received case # **.

I received a call from Bert at Eastover Post Office (**) and was told to give until 29th to see if it would be delivered. Still, nothing happened. On 12/29/2011, I sent a second email at 9:23 am and received case # **. The system showed that # ** was forwarded to Arlington. On 12/30/2011, I was getting ready to go to Leesburg Station post office when I got receipt to take with me. I noticed on 2nd box that she typed in 76018 for zip code instead of 76017. So, I sent a third email at 10:01 to USPS.com Track and Confirm. I gave them both case numbers and asked if wrong zip code could cause a delay of delivery and shouldn't their computer catch error. I was informed that there is a 76018 station in Arlington.

I have been communicating with my daughter through this ordeal also. On 1/3/2012, she went to 3 post offices in Arlington and none had the package. On 1/4/2012, I called a CS rep and talked with Tammy at **. I explained what happened. She did her research and took information from me and gave me another case # ** and also the number to Consumer Affairs in South Carolina. I proceeded to call Bert at 9:30 to let him know that the package still hasn't been received. He was going to wait 1 hour due to time difference and call the Arlington (76018) post office and see what he could find out and get back with me.

I know during Christmas time there will be delays, but it has been 8 days since 12/27/11 and 16 days since I mailed packages. My mom and oldest granddaughter are still waiting on their gifts. On this receipt the bill # **, Clerk # ** at Leesburg Station is who handled this transaction. I just want my family to receive their gifts ASAP. I have all my documentation and receipt available to submit. Hopefully, this issue will be resolved this week.

** (merchandise $120) was missing. On Dec. 12, 2011, USPS First Class Mail International ($5.20) ** (merchandise $114) was missing. On Dec. 13, 2011, USPS First Class Mail International ($11.39) ** (gift $25) was missing.

They lost my package. I filed a complaint about it 5 times, and for the last 3 months, I never get any response from them whatsoever. I called back again and they gave me a phone number that is supposed to be handling my case. I tried to call that number so many times and it seems to be that no one is there to answer the phone and the voice mail box is full. It looks like that they have so many complaints and they don't want to answer their phone anymore and left the voice mail box full so no one can leave messages.

After visiting family for the Holidays, we shipped four boxes to ourselves back home as we didn't have enough room in our bags. Two arrived today looking like they had been dropped from a 30 story building. Both were pretty sturdy boxes so this is completely inexcusable. After inspecting box #1, several items were missing, more was damaged and overall, I figured it to be around $175. The box was also quite empty, which is interesting because when I packed it, it was completely full. I'm still unsure of the items missing from the box because I didn't think this would happen over the shipping process so I didn't document every item I packed. I've seen boxes arrive somewhat beat up but these boxes look beyond damaged. They literally look like the delivery truck flipped over and all the contents rolled down the highway, got run over a few times by a semi truck and then rolled down the side of a mountain.

I have been waiting for a package (my paintings) to be returned to me from a school. I was informed that they were mailed on Dec. 12. Well, there is still no sign of them. I don't even know if they made it to my city or if they were delivered but stolen, which unfortunately does happen. I am trying to get the tracking number if there is one from the sender, but so far no success. If I feel they were stolen, I will file a police report. Maybe I should that anyway.

The shirt was shipped in a USPS priority soft (flexible) envelope with a Customs Form Envelope 2976E with my shipping label inside of that.

Pictures of the shirt at: **. The shirt's size is XL. Please forward this to anyone it may concern, I just want the shirt back because I already had to refund the buyer due to eBay policies. Thanks so much and happy New Year!

My registered mail shipped by the sender on Dec 06, 2011, arrived in NJ in 15th. It's a few miles away from where I live (NYC), but then the package was sent to California distribution office and from there, it's lost. It has been 30 days and they don't know where it went. Part of the reason is that the USPS employee forgot to enter the 11373 printed on the envelop and they refused to correct their mistake.

USPS has the world's worst delivery service. Within 3 years, they lost my package 3 times (including this time) and once my package was returned to the seller because it has sit in P.O. too long without attempting to deliver or item arrival notification. Do we pay to lose our items?

I shipped a package of Christmas gifts to my son on December 12th to Cheyenne, WY. I bought the delivery confirmation, so I have a tracking number **. The package keeps rotating mostly between the Denver and Phoenix USPS sort facility, but once went off to the California USPS sort facility. I went to the post office where I mailed it and they can't do anything to stop it. It is December 31 now and it is in Phoenix again. Cheyenne is 1.5 hours north of Denver. Please help.

Really is this even worth my time and trouble? For years now, I have printed from my home and had sent out so many packages for my eBay online Store. My Post Office here in Caldwell ID has not even acknowledged half of them. I thought we were paying for a service. Really the US Federal Government cannot control how your mail is handled? The USPS is a sorry, incompetent business that is making a whole lot of money off of us. Where are all these packages ending up?

My sister-in-law sent us a package full of fresh baked cookies for Christmas. I finally received the empty package from USPS with a note saying, "This was found in our parcels in Thayne, WY 83127 on December 27, 2011. You need to contact your P.O. and see if they can locate content." They actually sent me the empty open package that someone in their office opened and ate the cookies out of. It's ridiculous! All I get is, "Sorry, there is nothing we can do." Cookies are no big deal, it is just the principle of the matter. How can you let your employees get away with stealing?

I completed a "hold mail request" on 11/21/2011 at the request of the Salinas post office since I was waiting to receive my mailbox key. Begin hold date was 11/22/2011; end hold mail date was 12/9/2011. I received my mailbox key and cancelled this request on 11/24/2011. I have a confirmation of "cancelled hold mail request" as of 11/25/2011. It's 12/29/2011 and I have received no mail in my mailbox for five (5) weeks. I finally have time to go to the post office and they hand me a stack of mail saying that they followed the "additional instructions", which I cancelled back on 11/24/2011. Really, what good is online services if the post office doesn't know how to follow their own instructions? Cancelled request--deliver the mail already!

I mailed a Christmas card with a handmade article (a fabric banner with the words "Peace on Earth" hand painted on it). I sell these for $25. They can be mailed flat in a 6x9 envelope, but I brought it to my local post office to make sure it could go for a regular 44 cents stamp, and they said yes. The recipient told me that the card arrived within a week, but the envelope was ripped and the contents were missing. I'm told there's nothing I can do since it was not insured or sent certified mail or with delivery tracking or any of those extras.

I mailed out a phone that a buyer won on ebay on Oct 29 2011. It was stuck in the sort facilities in NJ for almost 1.5 months. They said to me when I called numerous times, "We don't know where it is. We have to file a CA lost form." On Dec 2, 2011, they found it and it was en route to be returned to sender. It took two weeks for it to be returned but you guessed it, no phone inside. Someone lost/stole the phone. I then had to file a stolen form through Consumer Affairs of the post office but he said it can take 6 to 8 weeks plus they will not guarantee lost/stolen items. Moral of the story, don't use the post office. Now, I am out 340 bucks!

I mailed our son who is in the military in Afghanistan a computer he had ordered from Best Buy over the internet in order to enhance his job as a combat videographer. This package was mailed and insured for $1500 on 9/7/11 at the Midlothian, Texas post office with customs form attached. After my son never received the computer, I started filing forms with the USPS on the package.

Upon tracking the package, I discovered as per the tracking number, the box never left Midlothian and was never received at any other postal location. I contacted the military who has never received the package. When I called any help numbers or contacted the local postal offices, they merely told me to file the insured claim. I have, four times now. The first few times, I would quickly get mail back saying I had not forwarded the originals.

One can only send the original of the postal receipt and the insured confirmation form once, as after that, one has to send copies. Each time the PO responds, they give me 30 days to reply or the case is dropped. I cannot get anyone to act on this insurance claim. I am the victim but have become the accused. The USPS needs to be concerned about the thieves they have working for them and process my claim. I do not know who to complain to next. My son cannot afford to buy another new computer as he is a low paid military man.

We had to send him an older computer from our home to help him adequately do his military job. Somehow, the old one made it to him safely. I guess the thief has a brand new one now and didn't need a used one. I have no idea where to carry this now. I filed a complaint through the computer through the USPS and was told I complained to the wrong department but that they would forward my complaint. I do understand why they are not succeeding as a business.

This is in regards to case number **. I was told that someone would call me last Friday and here it is the 27th of December and have not received no response. How can someone in the USPS lie to me when I waited all day Friday and got no phone call and was told also that the complaint would be escalated? I'm trying to get two pieces of mail: one from January 2011 and October 02 that were mailed out from Muskogee, Oklahoma. The one from October 02 had a money order in it for $72.00 and was the payment for my storage unit in Green Valley, Arizona. Attempts to get results from both post masters in Muskogee and Mobridge have been none. I'm waiting for this phone call. Please advice.

I hate the USPS! They are basically paying for package roulette.

My fianc placed my artwork and specific document in the mail for delivery from St Louis to New York City which never got to me. Upon speaking to various people over the phone, they came to the same conclusion that I got when I realized the mail had not reached me; the freaking mail hadn't been delivered. They told me to fill out a claim online (which was just a dismissive way to get me off the phone).

This was a horrible experience and I will never do business with the USPS ever again. I rather pay UPS than deal with these people. In short, I lost my life's work and the art program for middle school aged kids was never created.

I lost money that was paid for delivery and deterred art program from being founded and I lost several future customers.

I sold a textbook online and had tracking. It made it to the right state and I was 20 miles from the right town when it disappeared. I filed three reports as USPS kept screwing it up. I had to refund the book. So I'm out $45.00 and the **** USPS dropped the ball. It's been two years!

I mailed two packages on Dec. 14 to South Carolina from Massachusetts, both same size and at same time. One was delivered, one is lost/stolen inside USPS facility in Jersey City, NJ according to USPS tracking #0xxxxxxxxxx1.

I had a Christmas present purchased from Megahobby.com for my roommate. Instead of it being mailed to my current address, it was mailed to my previous address (which was actually google's fault). Regardless I have put in a change of address form and it has been on file for over a year. I called the local USPS office and they confirmed it was delivered to the wrong address and told me on three different occasions that they would go to the residence and check for it and all three times they failed to. I spoke to the same person all three times and when I asked him why it wasn't already done, he said "we forgot, but we will check today". Now since it was delivered to the wrong place (even though they had my correct info on file) and they failed to check for the package when I called in time for it to be found and put under our Christmas tree, I now have no gift to give my roommate.

I mailed a package off on 12-16-11 which was supposed to be a priority mail. The kids still have not received the package and no can tell me any thing about it. I didn't get a tracking number so it's just money lost. I paid over $25.00 for it to be sent out.

On 12/20/11, I was waiting on a package to arrive for my 10 year old son for Christmas. The post lady arrived, I observed her from the window putting mail in my box in front of the house. My daughter walked outside as the post lady was driving away. There was only mail in the box. I was concerned and did a tracking on the package. I discovered that she scanned the package being delivered at the right time but did not leave it at my residence.

I spoke to the post lady on 12/22/11 and asked her if she could remember where she delivered the package, she gave me the attitude like she did not care. My 10 year old son burst in tears. He waited over a year for this item. It was possible that this post woman may have stolen my son's only Christmas gift. I am so depressed and upset about this because I do not have any money to buy him another gift.

I have a tracking number for a package (**) that, when checked online, says it was delivered to my old address and that I "moved left no address" even though my mail is being forwarded and was sent back to the sorting facility. There is also a second package that whose tracking number says it was delivered on the 9th of this month but it wasn't ( **). One package is lost, possibly stolen by the mail-person; the other is probably about to be returned to sender. Help, I need these!

The post office in Franklin, VT stated that they delivered our missing package on 12/17/2011 at 11:24 by leaving it on the ground below the mailbox. The item was ordered from Amazon and the information is as follows: Order# 104-2815219-5375456 with a tracking ID# 9101900007540980389728. As a result, the package has apparently been lost/stolen. The Franklin, VT Post Office does not have a confirmed policy on where to leave packages. It is at the discretion of the customer.

I had the Post Office pull my information card and it clearly indicated to have all packages left on the front porch of our residence, the reason being that the mailbox is 1/3 of a mile from the house. I am requesting compensation for the lost item which totaled $29.48. I feel that the Franklin, VT Post Office was negligent by not either placing the package on my front porch (per customer indication) or simply leaving a note in my mail box for me to pickup at a later date.

Can someone in post office help me with this DC status? I shipped a priority mail package from NY to IL on 12-10-2011. It reached IL 4 days later, but the status is stuck with "status not updated" since that day. It's been almost 1 week. I emailed to USPS site with my problem/ inquiry. I didn't hear anything from them at all. I called USPS again, and they gave me a CA number. No ones call me back. So, what happened to this package (0190 0007 5409 8289 9102)? I can't confirm with my buyer, if they received it. It's a Christmas figurine, supposed to be delivered last week. Where the ** is it? It's still missing. No info, and no status update. No one ever calls about what happened to it.

On more than one occasion, my mail has been lost at the USPS Nandino Sorting Center on Nandino Drive in Lexington, KY. My first experience this year was a priority mail package with delivery confirmation tracking. Anticipated delivery time was less than 4 days, and it was lost for 4 weeks. I don't think it ever would have been found, without the help of my local Frankfort, KY postal employees networking with those in Lexington. Now, another lost package. It was never scanned by the personnel at the Nandino Sorting-Distribution Center in Lexington, KY. It was last scanned, when the Frankfort, KY post office put it on the truck, destined for the Nandino Sorting Center in Lexington, KY, and lost.

No one even knows if my package, mailed on 12/12/11, is outside of Kentucky. It is supposed to be in Louisiana, with an anticipated delivery date of 12/17/11. Today is 12/21/11.

My father recently sent me his old iPhone via USPS. I'm in Germany, and when I went to the German customs office to pick it up, the box had already been opened and re-taped, and the iPhone was gone. All that remained was the green tape used to repackage it, the material used to cushion the phone, and a note from my mother. Additionally, there was a note from German customs attached to the package stating that, they had scanned the box, and that it was empty upon arrival. It passed through the processing center in Jamaica, Queens in NY, on its way to Germany.

I don't have the phone, and my parents lost the money paid to ship it. I had been counting on this to use in my studies, as I have city-wide internet, and need to record classes, to review them afterwards, as my German is not perfect. Thanks random worker, that had the audacity to take what did not belong to him/her, from the hands of a very poor student.

I sent a parcel post box on Dec 10th with delivery confirmation. The package was scanned on Dec 10th and the expected delivery to California was Dec 17th. I went online to check and the last thing it shows was that it was scanned in at Cumberland, RI post office. I called the post office and he said, "I have no idea where the package is since it's never been scanned again." It hasn't been delivered because there is no other scan. These were gifts for my 3 nephews whose family doesnt have any money. My husband is laid off and this was very hard for us to get all those gifts and ship them. I don't have the money to replace them at this point and no one can tell me what has happened to this package.

I mailed a package of Christmas gifts. My original address label was removed from the box and attached to a completely different box and mailed to my recipient. No sign of my original box and contents. I mailed a package from Wilmington, DE to Moorpark, CA on December 9. I mailed the package via parcel post from the UPS Store at 2207 Concord Pike, Wilmington DE 19803. Yesterday, December 19, the recipient received a package with my original label on it but taped to a different box from the one I used. Inside were an assortment of gifts and items totally different from the ones I sent. The box had originally contained two floral-print photo boxes labeled Mabel and Anna, each containing craft supplies for little girls (one with beading supplies and one with sewing supplies).

Instead the box contained old Mary Kay cosmetics, a secondhand fleece jacket, and gift bags labeled Jenny, Josh, and Aunt Sissy. None of my original gifts were there and I never sent any of the items received. The recipient said that it looked as though my address label had been sliced off and reattached to the new box.

I did not get a tracking number when shipping the box as I mistakenly believed I was shipping through UPS due to misinformation from the UPS Store. I spent over $20 to mail this package and the gifts inside were worth about $60 but even more in sentimental terms. I am extremely upset that someone apparently opened the box, stole my items, and sent someone else's gifts to my recipient. Two families are now missing gifts because of this.

On 11/30/2011, I shipped a package via USPS First Class mail with delivery confirmation. For the last 14 months, my package average delivery time is 2-4 days. I keep an eye on my tracking. As when packages are delivered, I sent a note to the buyer stating I see it has been delivered and thank them for their business. On November 30, tracking displays this information: Your item has been processed at our origin sort facility at 7:41 pm on November 30, 2011 in Reno, NV 89510.

On December 6, 2011, the message is still the same. I contact my local post office. They state since it is the holidays that deliveries may be slow. I explained that with all my deliveries I've sent with delivery confirmation, every single one has shown in the history of the tracking, when the packages are received and leave the origin sort facility. The postal worker states maybe someone didn't scan it. It happens all the time. She advised that I wait until December 12, 2011 and if the tracking history shows the same, to call back and speak to Pat the USPS manager of the Peavine Post Office, Reno NV.

In the meantime, I send usps.com a complaint about this. I received an email back from eCustomerCare National stating: In order to better serve you, your recently submitted inquiry was forwarded to an office that is better suited to address your needs. It is being investigated and you can expect a reply within 2 to 4 business days.

On 12/8/2011, I received in email: Dear ***, I regret learning of the inconvenience you have experienced. This email is in response to your recent complaint case number HQxxxxxxx regarding non-delivery of your First-Class package with delivery confirmation number xxxxxxxxxx. In order to provide you further assistance and investigation, I will need further information from you. At your earliest convenience, please call me at xxx-xxxx-xxxx. My hours of operation is Monday-Friday, from 8:30 am to 5:00 pm Pacific Time. Please accept our sincere apology for any inconvenience this matter may have caused you and thank you for the opportunity to address this matter with you.

**Your case has been investigated and a solution has been provided to you. Should you have any additional concerns, please return to www.usps.com to send them to the appropriate office. Please do not reply to this message. **"

I called that number. The message that answers the line is that they are on another phone call or I have called after hours and it disconnects the call. To this date, every single time I have called the provided number, I receive the same message.

On December 12, 2011, I called and spoke to Pat the Peavine Post Office manager. I explained to him what my concern is. He wanted to argue about an envelope cannot be sent with delivery confirmation. I explained (again) that the large envelope was sent with the USPS 'package' postal fee due to dimension requirements and limitations as outlined by USPS. With the 'package' fee, I can add delivery confirmation as an additional charge. He finally states that it is too early to be concerned. It is the holidays and mail delivery is slow. I concur, however, I explained again. My concern is that since 11/30/2011 I have mailed out 7 more packages that have reached their destination and this one has not even left the sort facility. He states he can do nothing since he doesn't work at the sort facility. I asked what my next step is. He stated to wait and see if it is delivered.

I then asked how long should I wait. One week, one month, one year? Pat states I must wait 30 days. I then asked and then what do I do? "Do I call you again and say the package is still sitting in the Reno sort facility?" He states that is when I file an insurance claim. My package has a value of $7.50. I did not purchase insurance. Pat stated then there is nothing USPS will do. I asked since I paid for First Class Mail with Delivery Confirmation and USPS failed to keep their end of the transaction, am I refunded my postage? He stated if I come in and see him after 30 days he will reimburse the postage (with proper documentation, which of course I have. )

It is wrong that USPS can lose my package and not be responsible in any way for it, especially when there is proof that they lost it. USPS has proof they lost my package or worse a postal worker stole it. They are basically shrugging their shoulders and asking me if I gave them an additional two bucks so I can get my seven bucks back. In order to mail a $7 package, to ensure it is delivered somewhat timely and safe, I or the buyer, has to pay in the least, $4.31 in shipping costs.

A lot of my transactions go through PayPal. PayPal's policy is I, the seller am responsible for all mailed items until there is proof that the item reaches the buyers verified address. If USPS loses it and there is proof USPS loses it, I am still responsible for refunds to the buyer. This includes whether or not the buyer wanted or paid for insurance. I am responsible for refunding money for a package USPS knowingly lost. Who is USPS responsible to?

My postal carrier (whom I have known for years), took a FedEx package in for me to the postal office. He then gave it to a sorter there, who claims he did put it in (FedEx) drop box. It has been 1 week and the parcel is not traceable. The tracking number has never once been scanned by FedEx. I now realize the USPS sorter "James" threw the FedEx in the garbage (competitive companies?) or kept the VZW (cell phone) for his own keeping (good luck, I reported the MEID #). This guy is in for a rude awakening as I have contacted a close acquaintance that works for the FBI postal fraud. The young guy over the phone, when I called to inquire, claimed he can't "remember" what he did with the package my postal person "Gary" gave to him.

I paid $16.39 to mail a package from Southern California to Washington. I mailed it on the 2nd of December. It was sent with a delivery confirmation, registered as leaving Bells Garden CA. on the 4th, then nothing. I called and set up an inquiry, and the first woman was very helpful. My local post office called me, and said it registered on the 14th in Maryland (were they sending it to Washington D.C?). On the 18th, it registered in North Carolina. When I called USPS, an agent informed "ma'am you chose to send this using the cheapest route possible, we don't even need to tell you where your package is in transition". I asked if it was considered economical to mail my package to the East Coast, and then the west. Why is USPS having money problems? I think I know. I had hoped my kids would get this box for Christmas. I am hoping it shows before St. Patrick's Day now.

I ordered a cigarette roller on Amazon.com. They sent my other package through FedEx and the roller through USPS. The "tracking" says it was being processed on the 14th in Detroit. It was supposed to be here on the 17th but it's not here and the tracking hasn't shown anything since the 14th. This was supposed to be a present for my friend who lost his finger in a work accident and can no longer roll his own cigarettes. What the hell, USPS?

I've been dealing with this situation for over 45 days and I have been forced to file two separate cases with the USPS (original case, CA **; new case, CA **). The package coming from San Diego, CA to ** Los Angeles, CA 90006 might have been delivered to ** (delivery confirmation: **). Both cases closed with notes in the account stating, "Package delivered." I called and spoke with supervisor C. at the local post office (**) and she said she didn't know what could be done. The package was delivered. The $600 custom coat was mis-delivered by the USPS with no assistance from anyone. Moreover, I've currently been on hold with Consumer Affairs for over 60 minutes as I write this.

On December 12, 2011, I sent a Priority Mail envelope with delivery confirmation from Lansdale, PA to ** Lane, SC 29564 and it cost me $5.65. When tracking the Priority Mail, the envelope stops tracking at the S. Columbia sort facility. The envelope was to be delivered on December 14, 2011. The delivery confirmation number is **. I am very disappointed in this service.

Where is my package, USPS? I sold socks on eBay and I shipped someone's order on Nov 28th and it was supposed to be delivered by Dec 5th. I dropped it on Bluebox. I have the tracking number but there's no information shown online. I asked USPS, but they don't know anything. What is this?

I paid $5.59 to assure the delivery of a letter. It was supposed to be delivered by December 5, 2011, and now it is December 13, 2011, and no one knows of the location of the certified letter, with the return receipt. The post office on Euclid Avenue is clueless. USPS is clueless. The operator tells me that certified letters are sent first class, and can not be tracked. I feel scammed and duped by the post office because of this certified mail. I could have sent a first class letter, for the price of a stamp about 50 cents, instead of wasting over $5.00. USPS is duping people with this service, and just stealing money.

I wasted my time, and threw away money, trusting this company to deliver my mail safely, in a minimal amount of time with this specialized service. I found out the certified mail service is fraudulent, and is not a safe method of mail delivery, and is no more safer than placing a letter in a mailbox, although it gives the impression that it is assured of delivery.

I called because an item was supposedly delivered to my address, when it never was. They kept saying there was not a ** thing that could be done, and even if somebody was accidentally delivered my package and is sent back, they wouldn't do a ** thing about it to try to get it back to me, like they don't care. They have no heart, nor compassion. They are crass and rude. I have never received customer service this bad in my life!

The problem began with ASUS distributor. I bought a laptop battery from ASUS distributor on Amazon, and they sent me the wrong one. I told them that I am in Uzbekistan now, and want the right one. They sent the right one and provided me with tracking number via USPS. But now, it is the sixth month and I still have not received the item. I checked online and USPS shows that the item was dispatched in Jamaica, NY but did not come to Uzbekistan. Actually, Uzbek post office personnel never steal items, because I order from different countries and this has never happened. But this time, I don't know what to do. I contacted the USA and Uzbek post offices, but they don't know anything. They also said what I saw online. Then the Amazon seller sent me another battery to USA address. But anyway, that laptop battery has not been found yet.

I ordered a Kindle Fire through Amazon.com in November 30, 2011. It has a tracking ID. The estimate delivery was at Dec. 6 and apparently it arrived Dec. 3, Saturday at 11.56 am. I was all day home waiting for my Kindle Fire package and even left a note at the door with my home phone number on it. Anyway that Saturday, I checked my computer at 3:00 pm to track the package and found out that the package was delivered on Dec. 3, Saturday which I found strange because I was waiting for it and I did not received anything.

Monday comes and I called USPS customer services to ask what happened with my package and they told me that it was delivered Dec. 3 at 11.56 am. They told me that maybe somebody could had grab the package and I might have to go to their office to file a claim which I'm planning to do this week, and the reason I have not file a claim yet is because I did not have a printer to make a copy of the receipt but now I have a new printer, I will make a copy of the Kindle Fire receipt. This is unacceptable, the driver that supposedly dropped the package could at least knock on my door which he or she didn't do. This incident happened here in Bronx, New York.

I have often received my neighbors mail and he mine. I have yet to have an issue with packages until recently, when a blu-ray I had bought through Amazon never showed up even though the tracking said it was delivered. I have been dealing with the local post master, Consumer Affairs and the sender for a month now. The sender and the person I am dealing with at Consumer Affairs have been very helpful. That is where it stops.

The post master obviously does not care. He actually said, "The post office rarely loses a package." I spit my tea out. Post master Kevin is also accusing me of keeping the package. I just love to spend everyday on the phone and email trying to get a $20 movie that I already have. You might be saying to yourself "$20? Chalk it up as a loss." Oh no, it is about principle now. Funny thing about it all, the movie in question is Atlas Shrugged part 1. Coincidence? I don't know. Where is John Galt?

I shipped a $500.00 package through USPS, on November 12th, and it got lost in transit. Since no one knows where the package is, have filed a case and no calls from them whatsoever! This is so disappointing, as today December 9th, no package it shows as it stock in their Jacksonville 32099 sort facility. Now they don't want to do anything about it, but guess what it shows that I ship the item and was in their hands when it got lost! Give me my package back! Advice if you are shipping anything higher than 50.00 add insurance. Is there anybody with the same problem that actually got solved?

I was expecting a Christmas Package (tracking# **) and I never received it. I originally went to the post office on 12/02/11 to find out about the package and they assured me that it is in the system and would be delivered. My mailbox is a slot in my front door and I never received it. I then found out that the post office had the package listed as scanned and delivered on 11/26/11. At this point, I approached the mailman and he said that he delivered it the day before, which was not true. I have had similar incidents in the past such as delivery of empty packages. When I tried to approach the postman a second time, he ran from me and wouldn't answer my questions. I believe that the postman stole my package because if he delivered like he said, it would have been inside my apartment.

I mailed 12 packages to my mother in Germany this year. None of them made it to her. So the last two packages I sent I insured them. German customs wanted to charge my mother duty on her Christmas gift and they set the price in euros. My mother does not have much money and she told them they are gifts. They did not care and said they are sending them back to me. That was 9 weeks ago. US post office said the packages were never sent back. German customs now said they know nothing about it. So I will collect the $600! Yes, I think German customs or Post Office in Germany are stealing packages. I started reading about it and it seems Germany has a very big problem with mail and packages being stolen. My guess customs are a bunch of thieves unless all of my packages were stolen or lost in the USA. Really stinks and will start using UPS for now on.

I shipped a package of boots to an eBay customer in November and two weeks later I received a letter in the mail with a piece of the package that had the customers address on it. The letter said it was separated from the package itself at the Los Angeles Distribution Center. The letter said to call the Atlanta Center which I tried relentlessly to get through to and I either a) got the runaround, b) was told that the number isn't allowed to be given out, or c) transferred to the accounting dept or another dept. I've tried 5 different phone numbers including one that my own post office gave to me. I'm so frustrated! I don't know how to get through to these people!

I mailed a $300 order to my customer in Hungary on October 13, 2011. It was sent from Simply Sassy Kids. Since the package was slightly under 4 lbs, it was sent first class mail, without insurance. I personally handed the postal worker the package. I still have the receipt, and the copy of the customs form. The package was scanned at the Jamaica, NY location on October 25th, and has still not arrived to my customer. I have filed claims, with no responses. No one from the USPS can tell me where my package is. It did contain a return address label, and has not been returned to me either. No wonder the USPS is going out of business. Who is going to ship with them, when they can't even account for the mail? The consequences include frustration, and most importantly, an unaccountable package, not to mention a loss of $300 in merchandise.

I went to ebay to buy a game online on November 19, paid for it, got a tracking number **. When I checked a few days later in November 25, it said deliver but never got it. Contacted the seller next day and he said that the package was delivered and he cannot do anything. So I went to the post office on December 3 and the guy said he will talk to the mail man. Never heard anything again. Today is December 7 and still nothing and I have not seen the mail man since. He delivers the mail in the morning, I think. I lost my money and trust for the mail man. I'm not saying he stole it but he lost it or misplaced it. I don't know. I can buy online no more.

I completed a mail hold form (from 07/01 - 08/01/2011) in person with Mr. Morales (head postmaster) for the occupants of my previous address (**). When I came to collect the mail (as instructed on my form), it was nowhere to be found. I moved to a new address shortly after. I contacted the new occupants of the hold address to verify the mail had not been incorrectly delivered. They assured me no hold mail was given to them erroneously. A month's worth of our mail is lost within the postal service. We entrusted our valuable and classified mail to the care of the USPS and it was lost. Our loss was poorly addressed and remains unresolved and ignored.

Since July 16, I have sent three pieces of mail to Conover North Carolina that have yet to be deliver. All three contained checks and gift cards. The checks were never cashed. I mailed these from post offices or placed them in the hands of a postal worker at my place of employment. They were not addressed to the same address but two different addresses in the same town.

I confirmed the addresses before they were sent. Where are they going? They also had the return address labels and were not returned. Can someone help me find them?

My young daughter used her allowance money to order her sister a Christmas gift. It was due to arrive over Thanksgiving, so I had the post office hold our mail while we were away. When we got back, we got a box of mail with other packages, but not that one. I followed the tracking number, showing that it was delivered to our post office, scanned, and sorted. So where is it? I filed a report at the post office, but they haven't contacted me. There is a second package without a tracking number. I don't expect to get that one either. I am out about $25. It's not much, but my daughter is unhappy because her gift didn't arrive. There is the added irritation of dealing with a postal service that couldn't care less. I am starting to wonder if that is one of their hiring criteria.

Numerous delivery of other people's mail when other boxes are clearly marked. Calling and making complaints, leaving the flag up for the postal carrier to get other people's mail out of my box as per instruction of the postal service person. Also, I've had to take extra safety measures as well. It makes me so nervous that the next time I order checks, I will be picking them up from the bank.

I work at Elloree Water System in Elloree, SC. We have bills that never get to the customer and at lease once every 2 or 3 months, we get one back that is all mangled up. I have a vender, Pitney Bowes, that I mailed a check to on Oct. 17, 2011 and they received it on Nov. 19, 2011. Since it was late, it was due Nov. 13, 2011, I have to pay a late fee.

Also, I had a letter returned to the office saying there was no receptacle. I called the person it was going to and he gets his mail there. He said lately, his mail is being returned and he does not know why. I called the local post office and they say it is being done in Columbia, SC. On a personal note, I live in Vance, SC and on Dec.1, 2011, I received a letter from a lawyer, that had a 30-day reply. It was mailed on Sept. 9, 2011.

I call the local post offices but nothing happens. Something needs to be done with the postal system. If the government can't run it right, then they need to sell it to the private sector.

A package was received at the Irving, Texas post office on November 19th and has been "out for delivery" ever since. When I called the facility, I provided a clerk with my tracking number; he proceeded to read the exact information that I could read online from home. He said that there was nothing else he could do to assist because the system hasn't been updated and he didn't have any way to track it. Hmm...

My package got delivered to USA post office in Edison, GA 39846. It was signed by an employee, UPatel, and kept there. They did not continue to forward to recipient's address in NYS. It seems there is someone stealing packages out of that office. A lot of people are complaining about money lost. I do not intend to lose out on my money. Please assist me with this post office's problem in forwarding my package to me.

I order some Christmas cards for business purposes in early November. According to the USPS, the package was delivered on November 30th. I never received it. I went to the local post office 3 times before any effort was made to look for the package. When they couldn't find it, the manager told me he thought the package was stolen; he insisted I call the police. The police said this was not their issue and the matter should be reported to the Postmaster General. I never was able to reach the Postmaster General but I did get someone on the phone at customer service. Long story short, my package was lost and no one has responsibility for correcting this matter. This is why the post office is going out of business.

I sent a package via Express mail. The package never arrived. It has been a month. At one point, I received a call saying the package was damaged and being sent on. I would like an attorney to contact me about my complaint.

A package, containing my travel documents as well as that of my baby, were sent from the embassy in Washington, DC since 11.22.2011 using priority mail that was expected to get to my within 2-3 days. But till now, I am yet to receive the package. All my efforts to knowing what is to be done by the USPS is not encouraging. They claimed my package was sent to another city; meanwhile, they have the correct address on the envelope.

Because of this delay, I missed my flight since I could not fly without my passport. Also, I took vacation from my job for this trip only for me to still be home while I should have still been at job since I am paid per hour. Worst still, I was suppose to have traveled latest on the 27th of November since my temporal residence in Norway allows me to stay outside that country for a maximum of 6 months and the 27th of November made it 6 months. I left for the US. Now, my residency is on the balance. I need help right now. I am very sickly now. I could lose my Norwegian residence. I have equally lost my flight that cost me $1,250. Third, I might lose my job if I do not return in time from travel. With this delay now, I am confused.

I ordered personal checks (containing name, address, account number and routing number) from a company, but did not receive them. I contacted the company I ordered them with, and they showed they shipped out 2 days after I placed the order. They promptly sent me duplicates, which I received. I opened my mailbox the other day, and the post office had put a single book of checks in there with a post-it saying they found this. Half of the checks were gone. My name, address, phone number, account and routing number are floating around, out there. I am outraged!

I shipped my package on October 21 to Pittsburgh, by USPS Flat Rate Box, with delivery confirmation. When I checked online, it showed my package had arrived to Pittsburgh, but after 10 days, my customer hasn't received it yet. I contacted USPS several times, and they said my address, which I provided to delivery, was incorrect (unfortunately, that address was confirmed by PayPal), and the package was in the post office, so my customer can schedule to pick it up. When my customer went to the post office, they said it wasn't there. I contacted USPS again, and they opened the case, but I haven't heard from them for 3 weeks now. They contacted me today, and told me how to fill out the stolen package form. I really dont know how to do it!

I mailed a certified/restricted envelope to the above person/address on November 3, 2011 from Santa Rosa, CA. Mr. Petersen states he did not receive it (This is the 3rd piece of certified mail that the receipt has come back with a signature that is not Mr. Petersen's. The name is misspelled. It is the same signature each time). These are court documents and it is very important that Mr. Petersen receives them. I have sent 2 emails, talked to customer service at USPS twice, and have not heard back from USPS about this problem. I would like my money back and find out why this mail is not getting to Mr. Petersen.

I was told today that the USPS could not help me resolve this, that I should call you. I was told that there was no way that they could promise me that a certified letter reach its destination, even after I paid over $13.00 to them for 1 piece of mail to do this service for me. It is an outrage. I want my money back and I want to find out who is taking Mr. Petersen's mail and signing for it. These are court documents and it is very important that he gets this information.

I mailed a $400 camera to my son in Brussels Belgium on November 9, 2011. The tracking number shows it being accepted at the Greenwich New York post office and then nothing. As the package was mailed first class and not priority and as it is less than four pounds, it was not insured. The postal service is unable to track the package and has "no idea" where it has gone. This is preposterous to me. It is 2011. The United States Postal service cannot identify the location of a package simply because it is a certain weight? It has a tracking number. What is the point of that? Now I have to suck it up and eat $400 and someone, somewhere has a really amazing Nikon camera. Whoever you are, you're welcome!

I have shipped a package with a book on Nov. 16. My receiver reported she only received the empty envelope today without a book inside. The envelope was tore off and stamped, "received in damaged condition at Fort Point Station C & S unit". I believe Fort Point Station is the post office processing station in Boston. Could you please help me find the book back? The name of the book is "Clinically Oriented Anatomy (Other, 2005)".

I used USPS all the time to send my package until February this year when my package didn't reach the destination. After several calls, I find out my package got lost and one lady from customer service suggested me to fill a claim (this was in February, 2011). I called several times after that and every time I received a new claim number, but without any result.

After more than seven months, somebody from consumer affair (which later I understood was also connected with USPS) contacted me and told me the package is lost and USPS did everything to find my package but without success. When I asked the lady (which become very rude) what is the next step, where else I have to make complain to recover my lost. She told me, "Nothing you can do, baby since you didn't have insurance on your package. There is nothing what you can do." I tried to explain her the value of this package was around $100 and since the USPS employers lost my package, somebody must to pay for this. The lady answered me again in a same rude way, "There is nothing what I can do."

My question is if somebody can help me to recover my loss. I still have all the papers as proof for this transaction.

I sent an express mail from Elkhart, Indiana on Tuesday, November 22nd. It was guaranteed to be delivered in Carol Stream, Ill. on November 23rd by noon. It was misrouted to Great Falls, Montana and there is no more information past Wednesday, November 23rd when it was sent out from Great Fall, Montana. What inefficiency! This is a mortgage payment and it is very important that it arrives. Supposedly it is being researched but no one seems to know where it is.

I ordered a phone from eBay to be delivered to my sister in time for her birthday. The postal office marked it delivered but I never received the phone. I called my local branch and although they seemed nice, they also seemed incompetent in handling the situation. They gave me 3 different stories that do not match. The postal guy said he was sure he delivered it, then he said there were other people on the route so he did not have any way of knowing whether it was delivered. The postal manager said the postal guy remembered delivering more than one package even though I only had one package scheduled to deliver. It seems like they will say anything to give you the run around and not accept responsibility.

I shipped two packages, purchased track and confirm. Over one month later and packages are still undelivered. The first package with tracking number **, accepted on 2011-10-25, 15:49:00, Bowling Green, KY, 42103; dispatched to sort facility, 2011-10-25, 18:10:00, Bowling Green, KY, 42101; processed through USPS Sort Facility, 2011-10-26, 08:32:00, Memphis, TN, 38136; processed through USPS sort facility, 2011-10-28, 13:14:00, Bell Gardens, CA, 90201. It never made out of the sort facility in Bell Gardens, CA. USPS customer service case number **.

The second package with tracking number ** and shipping label printed on Oct-17-11 with USPS Media Mail shipping cost of $3.01, dead mail/sent to mail recovery center; dispatched to sort facility, Oct-18-11, 17:56 PM, Bowling Green, KY, 42101. Accepted on Oct-18-11, 13:57 PM, Bowling Green, KY, 42103; USPS customer service case number **. Customer service told me to go to my local post office and fill out a form that would get the package back from the recovery center. So during my lunch hour, that's what I did. The customer service manager said I would receive a call regarding next steps. No one ever called. I've called the USPS Customer Service hotline three times, and each time they have no answer for me. This last time they advised me to call Consumer Affairs.

I sent out my Canadian passport application which had to contain my original Canadian birth certificate. Looking at my tracking number after a month, I realized my application never made it out of Chicago. I went by the post office and the only answer I was given is: "well it looks like it's in Chicago." If they know it's in Chicago, why can't they get it for me? They never advised my even though my address and phone number were on the letter.

I cannot leave the US without a passport and my work requires me to travel outside the country. I cannot request a Quebec birth certificate because I do not have a physical address in that Province. I am at a total loss. Nobody can tell me where my letter is! If they have my tracking code, they should know where the letter is now?

What worries me the most is that all my personal information is sitting somewhere for anyone to access: my birth certificate, a copy of my driver's license, my original marriage certificate, copies of my SSN, copies of my Green Card. I had to subscribe to Life Lock in order to get somewhat of a piece of mind. This is a horrible nightmare and no one can help me.

On September 23, 2011, I dropped off a package at my local Dartmouth post office. The package was sent out first class international mail from the US to Israel. Not being very knowledgeable about international mailing, I asked the clerk to make sure the custom's papers were made out correctly. After he said yes, I left. The buyer of the package contacted eBay on September 20 and opened a case against me for a not received item'. EBay refunded the buyer because I had no tracking no. then I had to pay eBay back. I thought the custom's no. was a tracking no. on the custom's CN-22. I wrote that the contents were a 14k gold bracelet valued at $240 and I wish that the postal clerk had explained to me about the different services that were available to me because of the valuables I was mailing. I would have chosen a safer mailing service with proper tracking and insurance.

I sent a manila envelope to California on 11/5, usually when I send an envelope like this at any other post office, they usually seal it up. Well, the lady didn't seal it up and now here it is 11/22, the person has not received the mail and every time I call this post office, the phone is busy and when I do finally get someone, they tell me someone will call me back and, I have 2 case numbers and still nothing has been done. This is very important paperwork, it was sent priority mail and she said it should take 2-3 days. Well it's almost 3 weeks. This is not the first time I have had problems with this post office. I will not be using this office anymore.

The Glenridge Station has left our route without a regular postman, since they transferred our competent carrier, Mr. Calvin ** to another route. I have spoken to Mr. ** (Glenridge Station), but still do not have a regular postman. We continue to receive neighbors' mail on a regular basis. Please address this problem and give us some help.

I have had two important items lost and or stolen due to the negligence of the USPS. I had a box with my child's new clothing supposedly lost and a check for $600 put in the wrong box and cashed because of these idiots. I am a single mom barely making and thanks to them my son gets no Christmas.

3 letters in 2 weeks, have come slit open, with contents removed. One of them had cash in it. I am disabled, and cannot get to the bank, thus my kind grandmother wanted to send me something nice. Obviously the post office is stealing items out of the mail. I called them, 'nothing we can do. It was not our fault'. Yes, the mail stealing fairy is at fault, and they wonder why the USPS is going out of business. Never once has UPS, or Fed Ex ever stolen, or misplaced one of my packages or letters.

I mailed a package for my grandnieces on Oct. 17th. They said it would take 3 days form Victorville, CA to Carson City, NV. It's Nov. 19th, no package. I called the post office in Victorville, I got nothing but busy signal every time I call. Never, never again will I use the USPS except for occasional letters. Even that, I'm not sure if they can handle this.

I mailed a package of books to Germany on September 29 and I was told that it would reach Germany in 7-10 days. After almost 2 months, there is still no sign of my package. The track number says "tracking expired". No kidding, it has been for ages! There is no one who could help me!

The post office said that it had gone from Albuquerque to Texas and then to Los Angeles, and back to Albuquerque, and back to where who knows? The package has disappeared. I notice on the website that I am not the only person who has this problem. I have heard about packages addressed to Mali, West Africa going to Macau, China, but for God's sake, Germany is in Europe, and your postal workers, if not illiterate, should be able to figure it out!

What is going on with your service? Are you all on drugs? I remember a time when we had the number one postal service in the world. Now, even Bangladesh has a better service than that of United States. It is about time that you all cleaned up your act!

I sold an iPhone to an overseas buyer and shipped it international first class mail. The USPS never delivered it and eBay refunded the buyer in full. The USPS says that they have no idea where my package is and they have no accountability. I was told that they would not track the package after it left the U.S. There is no recourse for me and I am now out over $200. This is truly criminal. I am out $211. I do not have a phone or the money.

I recently ordered a product online to be delivered to my work, since all parcels arrive directly in my office. After two weeks had passed and no package arrived I decided to check the tracking number. The tracking number showed it as being delivered at a time that I would have been in my office. The company I ordered from said there was nothing they could do since the package was marked as delivered. I contacted USPS, but they basically told me that someone at my work signed for it and must have lost it. A month later the company I ordered from contacted me explaining that USPS contacted them and found the shipping label for my package at the bottom of some a sorting barrel. That means they lost my package, but instead of owning up to it they marked it as delivered and knowing I couldn't follow up or dispute.

Another case was when my company ships samples to our customers through USPS. They ship as standard letters. These are essential to our business, and USPS is the only option cheap enough to allow our customers free shipping on samples. As of around September 2011, shipping times for these letters have doubled or even tripled. It sometimes takes 5 business days to deliver to addresses that are 2 hour drives away. Half of the blue USPS drop boxes have been removed from our neighborhood, and the ones that are left are only picked up a couple times a week.

I shipped out a small package on the 14th of November thru priority mail from Merced, Ca to sacramento, Ca. They said it' will reach it's destination the next day if not then the following day after. It's been 3 days and my boyfriend haven't received any mail. That's a lost of $50.

On 11/1/11, I sent a medium flat rate box from Lakewood, CA to Chesapeake, VA. I taped over the return address and destination address with postal clear tape to secure it. I must have dropped my receipt on the way out the door. Today is 11/16/11 and my daughter still has not received the package. Is there any way I can go to my post office to obtain a copy of the receipt? I used my bank card to pay for the shipping.

I mailed a first class manila envelope from the Farmington, CT post office on October 17, 2011 to be delivered to an AAA insurance agent in Cromwell, CT. The envelope was never received at the address.

I would like a response to my complaint.

Sent USPS first class package on Oct. 15. Last updated in Chicago on Oct. 16. It is now Nov 16th. There is no customer service phone number! When I went to my local post, he laughed in my face and said it was probably stolen and there is nothing they could do. Needless to say, this was a $1000 package but no one would have known the value of it upon visual inspection. No invoice. It was only pictures, no gold or money, etc. Now eBay/PayPal has refunded buyer including all shipping costs and I'm screwed.

On Saturday, November 12, 2011, the mailman (he was not the regular mail man) came to deliver the mail at 8:45 pm. He dropped all the mail on a crate next to the mailboxes without putting it in the mailboxes. This happened almost every day before this and now it's happening all the time. Important documents were expected and now I don't even know if they are lost. My husband tried to talk to him but the mailman totally ignored him.

I mailed a 20lb 10oz box to Tulsa, OK on Saturday, October 22,2011 by parcel post. It was insured for $200. Delivery date was for Saturday, October 29, 2011. It had return address and correct address going to the party involved. I made a call to Consumer Affairs at 1-800-275-8777 on October 27, 2011 to get status on box, when no available information was given after tracking. I was told that the box was still in Louisville, KY at sorting center. I waited until Tuesday, Nov. 1, 2011 when I made the second call to Consumer Affairs at same number above. I spoke with customer representative, Chevon, where she stated she would open an inquiry and gave me a case number, ***. She stated it would be two business days before someone would call me back. I gave an alternate phone number due to my daytime working hours. No one called me or the alternate number.

On Saturday, Nov. 5, 2011, I called again the same number above (unable to get through on the local Consumer Affairs #***) and spoke with Angelica and was told that the box was sent to recovery center (dead mail) in Des Moines, Iowa. She indicated someone had tried to contact me and that no alternate number was given. I gave the same alternate number again. On Nov.8, 2011, I called again (4th time) and spoke with Celena and was given a new case # *** and information on filing a claim for lost items. I need help in finding and locating my box and return it to me. It has been almost a month and still no one has contacted me to date.

My package ** was processed through USPS Sort Facility on October 28, 2011 at 07:32 am, at**. Was it stolen? I want them to find my package!

Have been going into Eastford, CT post office for years. The main lady there is so lazy and unhelpful. It's ridiculous. I have no intentions of going back there after this last experience. She was on a personal call when I walked in for help, and when she was ready she came to assist me. I needed to mail something and needed to purchase a box. I asked for tape and she tells me I need to buy the tape. Then tells me to "get it ready for her''. I proceed in getting it ready for her and go back to the window. She now asks if I wanted to mail this package. I almost lost it. Why did I go to the post office? To buy tape and a box?

The bottom line is, this employee is lazy. I worked in customer service for 12 years and I know what a consumer expects and this employee made feel like she was doing me a favor just for showing up to work. If I treated a customer the way she treats me when I go in there, I would not have been as successful as I was. I just want someone to address this situation and let her know that she is very lucky to have a job in this day in age and to not be as lazy as she is.

I sent out my parents' passports via USPS Express Mail to Consulate General of Canada Visa Office in Los Angeles on Nov. 7 for guaranteed delivery on November 8. However, the package was not delivered as scheduled, so I called USPS and was told that they are researching it and will try to locate the package. It's been more than 48 hours past due from their promised delivery time, and I felt very nervous about losing the passports.

How can I do now? Every time I call USPS, they will tell me to be patient and that someone will call me. But no one called me yet for 48 hours. It's a very frustrating experience. I don't trust them anymore.

On October 31st, I ordered a package from Amazon.com and the guy sent it out on November 1st on priority mail. I'm expecting it on November 9th and it's not there. I hate that I will likely have to dispute it with the guy who sent it through Amazon and my issuing bank if needed because I think the post office fed up plain and simple, but it is what it is. Thanks to the sorry post office.

I am out of $480 and I don't have an item I was really looking forward to.

My package was sent via priority delivery confirmation. I have a tracking number, **, which is of no value to me now. It is showing it was delivered to the location, however it was never received up to now. My package would have be delivered to the wrong location in error, and absolutely no one is trying to assist me in locating where my package went. No one has contacted me, and I'm on my third case with them.

I have been calling almost everyday and the USPS is just wasting my time. They can simply contact the last place my package was scanned, and find the person delivering, and find out where my package was delivered. Their service is horrible and I will never recommend them to anyone. I really would just like to get back my package. I will ensure everyone is aware of the horrible service given by the USPS. I will contact every possible person I have to, for all of you to do your job correctly.

Registered letter with $3,501 cashiers check sent 8/13/11, was lost & has been traveling around the country. Post Office case ** was opened but the mailing has not been returned. Even P.O. public relations guy; Torrance **, ** can't give me an answer when. USPS web site indicates it's finally in Los Angeles "Dead mail" but I've not been notified. 1 star is way too much (0 to minus 5 is better with all of the hoops that need to be jumped).

I bought an item through Topatoco (online business) which was "delivery confirmed" on October 28, 2011 at 1:50 in the afternoon. My son got home at 2:45 and did not see the package. I contacted them for 8 days concerning where the package was and even contacted the company back. Crystal, Beth, Ray, Steve, and, Lori at the Hershey, PA post office told me that there isn't anything that I can do because they can't find it, even though it was delivery confirmed and that if it doesn't have insurance on it, there isn't anything that can be done about it.

I don't have the money that I spent for it and I don't have the item. The post office has washed their hands of the whole thing so as a consumer, looking at the amount of complaints of the service, I don't have much faith in the postal system. I don't want to have to contact a lawyer. I just want them to give me the package that they supposedly delivered.

The package (with tracking number #**) was initially mailed from Brighton, MI 48116, and was received (scanned) in Bell Gardens CA 90201 on Oct. 28th. The package still has not arrived in Frazier Park, 93225. I contacted Bell Gardens, and the person answering the phone wouldn't give me any information, take my name, nor looked for the package, etc.

I contacted Consumer Affairs by phone, and the rep told me the package couldn't be scanned (makes no sense), but that it would eventually 'find it's way to me'. I believe it's been stolen. Please contact me as soon as possible. Thank you.

I ordered a package through Amazon.com. I found out after I initiated an investigation that my package was sent to New York City and I was told by a USPS employee that there was nothing they could do for me. I spoke with another employee who gave the number to consumer affairs and I left a message on the voice mail

I sent a package via parcel post on 10/12/2011 from OK to CA. I paid for insurance and had return receipt on it also. I did not put a tracking on it because the stupid woman at the post office told me I did not needed one, that because I had to return receipt on it, that, that would do. Hell no, it turns out that I did need it. Well, it never got there, and I don't have the return receipt or the package.

It was an IPhone 4 and stupid me, sent it on its original box, well everybody knows what the IPhone box feels and looks like, so a crocked USPS employee juts figured out what it was and made it "disappear." How convenient that it cannot be found or tracked now. Now I have to go through all this "**" just to get my money back! I hate the USPS! And I will never use them again!

My name is Abraham **. I was expecting a parcel since December last year December, but I still don't have it here. I learned that it stopped at Miami post office, and it should not be there. This my tracking number of the stuff: **. I hope that you will help me find out about this parcel. Thank you and God bless you. Hope to hear from you soon. The parcel is supposed to arrive here in Ghana.

This incident involves two post member offices in Pueblo, Colorado. The postman did not ring or knock at my door with my package and left me a mail slip. I go to the post office listed on the slip. They told me that my package is over at another post office. So I went over there and they looked for it and could not find it. I go back to the 2nd post office again and they were unable to locate it again. Went back to the first office and they did not bother to even look for it and told me rudely that "there are no packages here."

I sent an international priority mail. It's been a month now and it is frustrating how easily USPS pronounce the words, "We lost it". I guess never again.

I mailed a package with delivery confirmation. The package made it to the State of its destination and actually the city too. Once it made it to the city of destination, for some unknown reason, it was sent to "dead mail" center. I have been trying to locate this package and nobody seems to know where it went or which recovery center it went to. I have been trying to get any information about this package but I have made no progress. I am really frustrated that they obviously had my package and could confirm it was in their possession when it was sent to the recovery center. They have the tracking number and everything that they needed to know about the package, but now nobody seems to know where it is at. My case number is ** and I am really hoping someone can help me.

I mailed out a package containing some dry sag and packed cheese. I paid for flat rate shipping and told it would get to NM in 3-4 days. I mailed it out Oct 5th, it's been almost a month and no one can tell me where the package is. The tracking number says its' still in Bethpage, NY. When I call that postal office, they say it was sent out to NM. NM called me and they never received a package. Like I said almost a month, no one knows where it is so I'm out $50. I don't understand why they haven't mailed it back out to my office. Gotta love the local USPS.

Mail issues, mail delivered to my neighbors, mail dropped out of the mailbox, mail missing includes, bills, DES letters, but most importantly Hearing letter for Court. Unemployment benefits were stopped because I didn't show up for the hearing to Court which I never got a notice letter! So the court ruled in the employers favor after they made false accusations without any written documentation and I'm now being charged an overpayment of about $3,500 dollars. So after struggling to get a truck driver job and struggling to pay my bills, I now have to struggle with more debt.

I mailed my rent to my landlord via regular mail from Los Angeles to Las Vegas on October 13 and he has not received it. Now, I have to pay my rent twice because I paid in money orders and it takes 45 days to receive a refund. Both of us have locked mailboxes. I am a single mother and I live check to check. I will be broke now for over a month due to USPS losing my rent.

As I mentioned here before, I had boxes that USPS didn't deliver to my address. They never left a notice for me to pick them up from the Post Office or from the Management Office where they should have been delivered in the first place. The boxes were shipped back to Turkey and were waiting at the post office. They put a $300 return fee on the top of it. Without paying this amount I won't even be able take the boxes out of the Turkish Post office.

The USPS keep saying, "There is nothing we can do." They're not offering any assistance. They're not willing to pay the return of the boxes back to USA. They only know how to make money off the people, even when it's their fault that they didn't deliver the boxes. They don't want to do anything to help me, What was my fault?

As a citizen, as a person, don't I have civil rights to ship my belongings that I need to use for my personal needs from one country to my country? Is this a mistake? I have to pay $300 in order to have my belongings released from Turkish post office. Total cost to me is more than $500. For what? A few of my teaching books, some of my students' gifts which have sentimental values; nothing illegal in it.

What kind of organization is this USPS? They are supposed to serve the normal citizen when they send or ship mail or goods. What a horrifying service this is. Who are we supposed to complain to? Who is going to listen? Who is going to offer help? I want to know. I am not going to stop here. I am going to fight until justice is served.

I've tracked down one of the boxes which has been sitting in NY for the last 3 months at the customs office. I kept calling all day and no one is answering, I'm just put me on automatic answering machine. Even though I left a message, my name and my phone number, my calls are not returned. They are not answering the phone either. What happened to the name of the USA, a service oriented culture? What's going on with this service? Is this a professional people service sector? What a bunch of ** is going on? I want an answer.

I run a shipping store and a customer wanted to send a package to her son at an FPO--96601. When I used the ship & click label system, it dropped the 4 digit number for the APO. This package was shipped 9/24/2011. The lady has called everywhere and no one can give her a number to call so she can attempt to find the package. The delivery confirmation number is ** going to James **, **, Unit **, FPO, AP 96601. Can someone please tell me where to start to assist my customer in finding this package and getting it sent to her son?

I placed an order with Wet Seal whom FedEx was to deliver to my home. But instead they dropped it off at USPS. This took place in September! No one can seem to locate my package. I am outraged with both companies.

I mailed 4 large boxes from Los Angeles on 10/11/11 as Priority Mail (2-3 days). Two went to the east coast and two were to go to northern California (a couple of hours up the road). Well, the two going to the east coast got there in 2 days as promised; the two going to the same state have yet to arrive. There is no information on where they are or what's going on with them. I called last week and the Post office rep gave me a case number and told me I would receive a call within 2 business days.

Okay, 2 days go by and I call again. The case number did not exist and as a matter of fact there was no record of me calling the first time. Still they could tell me nothing except that I have to wait another two business days. Did I mention they said the delivery is not guaranteed? Why would I ship a package with the post office if it's not guaranteed that it will get delivered? If I pay for it then it should be guaranteed. Needless to say they boxes are just floating somewhere in California. I am a custom shoe designer; one pair was for a 15th wedding anniversary that has since past and the other pair is for a 25th birthday party that is this weekend. I now have to come out of my pocket with lot of money to remake both pair of shoes and reship them on my dime as well, while another pair has to be rushed this week.

I mailed 3 packages. They were insured. They never made it to the house I mailed it to. This is the 3rd time now. I have sent a total of 7 boxes, priority mail.

No stars. Absolutely horrible from service to attitude of employees. TNT mailed a package to my post office from New York on October 2, 2011, which has yet to arrive. It is now October 24, 2011 and no one knows what happened, so they say. I had another incident like this occur and my post office ends up finding it and giving it to me a month later. This package was for customers who previously paid for merchandise, which cost me money because I had to issue a refund for items I ordered for them that did not arrive.

I just started selling on eBay. On Sept 1, 2011, I sent a package to one of my buyers, the package went to one of the UPS stores. The buyer usually picks up there. When UPS received the package, the box was totally wet and damaged, and they sent it back on Sept 17. Since then, no one knows where the package is. It had a tracking number, but not insured. It's now Oct 24, and I still don't know where is the package and what should I tell the buyer. On Sept 29, twenty six days ago, I sent another package and they lost this one too. Who will pay the refunds to my buyers? I'm a single mom. I'm selling used clothed to afford new ones for my son because he grows very fast.

A parcel was sent 3 weeks ago from St Louise in Oct 4th. The tracking information says nothing since Chicago, Oct 6th. I can't contact USPS because their contact form requires a USA address for reply. I live in Australia. I check the tracking everyday but there is no update. Without contact, there is nobody accountable. The sender blames USPS so I can't get the cost of my parcel, not its delivery reimbursed.

Basically, I'm going to keep it short and simple as possible. I mailed 2 packages from my Puerto Rico home to my other house in Florida. Both were mailed the same day at the same time. It was a standard mail shipped on September 16, 2011. The estimate delivery was on the 23rd of September 2011. Well, I received one package on September 27, 2011. Both have delivery confirmation and insurance. Well, today is October 24th, 2011 and I still haven't received the second package. I've been calling the USPS customer service, also the store it was shipped from. All they do is give me the runaround. And even in one of the numerous times I called, the lady treated me like crap, basically saying I'm screwed. But I guess that's what I get for trusting the post office with my valuable collectibles. The tracking label says that it was scanned in Puerto Rico where I shipped it from. It has not been updated since then. I find it hard to believe that they can't find it. How can you lose a package with tracking? I am extremely dissatisfied with how unprofessional this organization has handled this. I will never use the post office for any delivery.

A package was sent to Plains, MT from my place of business on October 11, 2011. It is now October 22, 2011 and he has not received the package. The business is approximately 80 miles from one another. Where is the package? The Plains office says it is not there and I should call Atlanta, GA. Why would an intrastate package be sent out of state?

Since submitting an online change of address, we have had problems receiving our mail. We received it for a while at the new address but somehow, the system reversed the change and the mail started going back to the old address. Now, we are not receiving any mail. I have talked to the local supervisor three times and it's still not corrected.

I printed postage online at the beginning of September for a shipment to Lafayette, CA. The package was delivered on 9/12/11 to someone in Olathe, KS. USPS has been completely useless in helping me track down the package they delivered to the wrong address. I have called 6 times, I get a different case number each time, and I'm told repeatedly it was delivered. It's only after I show them that the package was delivered to the wrong address that they opened another case. I lost my postage ($7) and my product ($44) and was forced to pay for shipping and another product to the customer.

I mailed a violin back to a Canadian firm because of faulty construction. The box measured 2ft by 10 inches square, so it was not a small box. The address and my return address were clearly printed on the outside. I had to put the value and contents on the outside on a customs form. I paid $15.78 to send this not understanding that I was only sending it "first class" not insured. I tried to get a "signature required" but the clerk, after looking for about 5 minutes said that she didn't know where the forms were. I was never informed that it wasn't insured.

Three weeks later, according to the customs number, it hasn't crossed into Canada. Of course it hasn't been delivered. When I called to inquire and complain, I was told that there was no recourse and I should just hope that it will eventually be delivered. By putting the contents on the outside, I should have just put "steal me" on there as obviously some postal employee has stolen the package because they know there is no kind of control, no investigation, no responsibility on the part of the post office. They should be thoroughly ashamed of running an operation like this. Do not send anything valuable in the US mail; they are rife with thieves and incompetents.

To further my rant on this, I asked to speak to a postal inspector for my area and the "customer care specialist" told me that he could put me through. I said, "That would be okay but please also give me the number as I have dealt with this kind of organization before." To fulfill every stereotype of bureaucracy when the line was answered, they said that the office was closed for the day, and informed me to call during business hours and then automatically hung up. Your tax dollars at work.

I had a lost shipment. No solutions were offered. They failed to execute orders that were placed and failed to notify consumer when order was not placed, and they have lack of customer service resolution with live help feature on website and delayed replies to request. Should I continue?

A snap shot of our conversation and abrupt termination of conversation when I poised legitimate questions: Please wait for a site operator to respond. You are now chatting with 'Ethel' Your Issue ID for this chat is ** Ethel: Hello, how may I help you? B: Hello. The above order was sent to my post office to a PO Box. The post office is now telling me that they have lost the package that was delivered and scanned by them on October 15th. I need to know what can be done. The post office thinks someone might have returned it, but they never scanned it as returned.

Ethel: Please wait while I check that for you. B: The situation is more complicated as I have someone flying in on Saturday to pick up the unit and get some training with my company. B: I cannot refund his ticket to reschedule the training. Ethel: Is this your shipping address? Ethel: P.O. Box ** Ethel: ** Ethel: US B: Yes Ethel: Thank you. Ethel: One moment please. Ethel: Your item was delivered at 10:37 am on October 15, 2011 in **. B: To the post office, but they never put it in my P.O. Box. That is my point. They cannot find the package Ethel: Alright. Ethel: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Daphne' Your Issue ID for this chat is ** Daphne: Hi, this is Ms. Daphne. I will be assisting you today. Please hold while I review your previous conversations. B: Thank you. Daphne: One moment please. B: Are you still there? Daphne: I will be right with you. Daphne: Thank you for waiting, I need to send a report to the higher department so that they can check on this and track the package. Can I have the email address you can be contacted please? B: ** Daphne: Thank you for waiting. I'll be with you in just a moment.

B: However the package is lost and the post office has verified it as missing. So, I am not sure what tracking you can do. If you enter the tracking number for a search it says arrived at Anna Maria Post office, but then nothing else (i.e. released, signed or anything). They admitted they cannot find it. I need a unit in my hands by Saturday as I am flying an employee in to get his training and set up his home office. I cannot get a refund on the airline ticket to reschedule the meeting, so I need a resolution in putting a unit in my hands by Saturday Daphne: I will add that on the report. Please wait for their response email regarding this issue. We appreciate your patience on this. Thank you.

B: So that's it?B: I also ordered 2 other units and I have yet to get confirmation on those orders that I placed online. What is their status? Daphne: Yes, B as they are the only one that can reprocess or replace a magicjack plus order in case the package is not tracked. B: So will they (whoever that person is) reply to me soon, 1 hour, 4 hours, 24 hours? Daphne: I cannot give you the time frame on that B but I will make sure this will be in high priority note to be resolved. Daphne: Is there anything else I may help you with today? B: Yes, as stated above I ordered 2 other magic jack plus units (besides this one) and provided my cc number online but never received an order confirmation on them or shipment information. Can you please check on that?

Daphne: Have you used the same name and email address on the order? B: Address yes, email no, as I am having the units sent to me for programming set up. B: And then I train the person and provide them with the unit along with a phone, etc. B: For their home office Daphne: May I know the name you used to place the order and the email address please? B: It would have been my name. One is** B: The other I believe was** Daphne: Let me check. Daphne: Thank you for waiting. B: Yep. Daphne: As I checked in here, the order that was placed under the email ** did not go through. K23: Killed Excessive Orders in 5 minutes. Daphne: Try placing a different order.

B: Why would you do that? Do you guys understand that companies and individuals are counting on the fact that when we execute an order request and that if something is wrong that you would contact me or us? B: You need to get the MJPlus in stores as it is clear to me that your system cannot process orders correctly. Do you plan to sell them? This is all very frustrating to me. I hope you forward this comment to "them" too. Daphne: Email has been sent to ** for this matter B: I am in his email now and nothing was ever sent. Daphne: I'm sorry for the delay. I'll be right with you. Daphne: And there are no orders found for email **

B: Well, I am going to assume it was also terminated by your system as I placed the orders one after another. I will just call in my order request and file a complaint with Federal Trade Commission about how your company handles its business. Daphne: We respect your decision B. B: Thanks and I will eagerly await my high priority response to my lost unit. Daphne: Is there anything else I may help you with today? B: No, I am not sure you helped with anything. B: Did you?Daphne: I believe that I have already provided you all the information needed. I will have to end this conversation now. If you will have any other concerns in the future, please do not hesitate to chat us back. We are always here to assist you. Thank you.

So, bottom line: I never got a reply; I never found my ordered unit; and still have an employee with no home office set up (phone). I am trying to get a refund for the lost shipment and I am completely frustrated with the lack of real customer services. I almost thought that the first person was a bot and picking up on key words. The second one, seemed to take forever to reply to a simple reread or answer questions timely. That entire exchange took 40 minutes with most of the time idle waiting for a reply.

I shipped an item on 9/20/11. The post office sent it to mail recovery as dead mail. Now they say that it can't be found. It's been a month already. They said that they don't know what happened. This is crazy that they can just lose your package and can pretty much say "oh well" is it that the employees are stealing the items they want knowing nothing will happen or be done about it.

I went to my local post office on Oct 13, 2011 to buy 2600 $.29 stamps. I was told I ain't gonna get that there and to order online. I ordered $755 worth of stamps on. There has been no update online and no one can tell me where my stamps are. My local post office located on Saint John's Place in Brooklyn, NY does not pick up the phone.

This is the worst experience I have ever had with the post office or any other company. I just want my stamps from the post office in a package the post officehas sent and the post office can't find it. You can see why this is very frustrating. I am in a business in which I mail out postcards to earn extra money. I had to order the stamps because my local post office said so. So now here we are, days later and still nobody knows where my package is.

You guys have got me between a rock and a hard place and the only person that will pay a price for this is me. What price am I paying, this is the end of the year, and mid-November is when mail order takes a dip. Me not getting my stamps is putting me behind schedule and will cost me money. I have the names, the postcards, but no stamps. So as you can see I will be the only person affected by this situation.

I don't know if the mail lady is just being careless or she just doesn't care. I have made two complaints to my local post office and they referred me here. My mail is getting lost or sent to the wrong address. Neighbors and I are constantly exchanging mails. Our mail boxes all have names and even like this, I get my neighbor's mail from other side of complex or next doors and they get mine. With completely different addresses and names, this is happening way too often--almost daily. In some instances, I have missed some important appointments.

On September 15, 2011, I mailed a large package/box approximately 28" x 28" x 4" from the Cambria Heights, NY 11411 post office with delivery confirmation number **. The same day, the package was sent to the Flushing, NY 11351 facility. To date, the package has not been delivered.

I have made several attempts to resolve this matter by contacting 1800-222-1811 and 1800-275-8777, usps.com, ** & ** . I have been given **, **and **. No one with the USPS has given me any tangible help or information concerning the location of my package or why it has not been delivered.

I have asked for further information for claim/inquiry/investigation forms from Flushing Facility and the Mail Recovery Center. Every contact has passed the buck and has given me the run around. The USPS employees have actually stated, "the matter is really out of our hands" or "we don't have the actual forms, information or phone numbers. " This package had the delivery and return address clearly and correctly displayed for mailing purposes.

I mailed out a package through USPS on October 8. After tracking the item, I noticed that it was being shipped back to me without arriving to the original destination. Once I received the package, it said that the box was received with no contents. Is there a lawyer who would be willing to file a class action lawsuit? The contents were worth $70 but it is the principle.

I had a package shipped on September 17th. The post office website shows that it is at a local facility. I sent two e-mails, but did not get a response. I made a phone call and had a ticket filed, was told I would get a call back in 2 days, I did not. I called again and was on the phone for half an hour. I was advised they show it was delivered on September 18th, which it was not. Then the phone call was disconnected, and I was not called back. So I called again and after another half hour call, was told to complain here because there was nothing else they could do.

My two weekly newspapers were dropped off at the Frederick, MD plant as usual on Wednesday night, Oct. 12. However, as of Tuesday, Oct. 18, no subscribers had received The Brunswick Citizen and only perhaps half had received The Middletown Valley Citizen. The calls to my local post offices could not track down what happened. We did not know what to tell subscribers.

I mailed a padded envelope to a customer earlier this month. We live one city apart. Day after day went by, the customer was frantically calling me that the package still hadn't arrived. Eight days later, I received the package back. It was stamped "returned for postage". I asked the owner of my mail store to tell me what postage should be on the envelope. His reply was: "82 cents. You actually overpaid. You've got 88 cents on here." We then noticed that I left the last 2 numbers of the zip code off (intending to look them up and add before mailing). So, it looks like a lazy postal worker just slapped the postage sticker on there to teach me a lesson. By the way, the mail store owner told me that the use of zip codes is optional. It's another very disappointing encounter with USPS.

My brother in Raleigh, North Carolina sent me a package through priority mail to Elkhart. On September 30, he put an address on it that was no longer good for me. Of course, the package was not delivered. An attempt was made to deliver it on October 3 according to the tracking information, and it was returned to sender on October 6. This is October 14 and it still has not been received back in Raleigh, North Carolina. It was sent through priority mail, which means it was urgent or at least important, so even if it is being returned, it should be treated as such.

I sent a package internationally to Australia for my boyfriend. I paid extra for Express Guarantee. I sent it on Sept 30 with a guaranteed delivery date of Oct 10. When the gift never arrived at its destination, I jumped on the USPS website to track it. It appears it never left my local post office and has no info on where it could have gone.

Purchased item and was confirmed it arrived at p.o. zip **. Kamuela post office has lost my item and until today they cannot find it or know what has happened.

Not receiving my item has put a serious stress on my family. We have small children. Due to not receiving my item we have been without hot water at our home. My item: tankless hot water heater for home.

On October 11th, I called the Skokie, Illinois Post Office to register a complaint with their supervisor, Anita. I stated to her that I wanted to register a complaint and was immediately told that they were very busy and she'd have to call me back. I did tell her that my complaint involved a package of my medication which was delivered to another address (not mine) and that the package stated "wrong address" written in by someone else and that the package was open to the extent that the medication could have fallen out. She said she would call me back after she speaks with the carrier. As of today's date, I still have not had a response. Please respond because Anita didn't seem too concerned that my medication could have been lost!

I have had several negative experiences with the postal service over the past two years. I have mailed cards to family members in state that have neither ever arrived or arrived a few weeks later. We have also had materials sent from my office that never arrived at their destination. This is unacceptable, and I am frankly tired of getting the run around when I try to find out what may have happened to the items I have sent.

I have not received my People Magazine October 17, 2011 issue with Amanda Knox on the cover. Today, I just received next week's issue, very early; I usually don't get the magazine until maybe Saturday. When I lived in Chicago I would get the magazine on Thursdays. This is the 2nd time this happened. Please deliver the People Magazine.

Mail was opened when I got it from my locked mail box. The items in my package were missing.

The mail person marked a package as delivered on 10/3/11 at 2:13 pm. I was available at that time and I even saw the mail person. Once I realized the package was marked delivered, I called the post office and they told me to call early in the morning and speak to the carrier. Instead of calling, I spoke to the carrier during her regular delivery the following day and gave her the tracking number. When she returned the following day she stated that she could not find the package. I then called customer service and they said that if she sent the package to the wrong address, it was my loss. Does the post office does not have any responsibility for their deliveries?

United States Postal Service is losing my mail.

This is very serious to me; now I have to find another way to pay my bills.

(1) I mailed a bill payment on Tuesday, July 13, 2011 at post office in Reidsville (inside) to County Ed Fed Credit Union (Visa Office) in Philadelphia, PA. They say they never received payment and my South Georgia Bank records confirm same.

(2) I mailed a bill payment on Wednesday, September 14, 2011 at post office in Reidsville (inside) to Chatham Radiologist Office in Atlanta, GA. They say they never received payment and my South Georgia Bank records confirm same.

(3) I mailed a bill payment on Wednesday, October 1, 2011 at post office in Lyons to Walmart/GEMB Office in Atlanta, GA. They never posted payment and my County Educators Account records confirm same.

(4) My husband Charles also mailed a payment to AT&T for a cell phone bill and his phone was cut off before he realized his payment was never received.

I am submitting this to our local newspaper also.

I have not received mail since Aug. 11 that the postmistress, Ms. **, brought a letter telling me her mail carrier was stressed and feared for her safety. I work with schools, libraries, courts with abused women and children, do live Monarch displays, and give English lessons to Spanish people. I am called Mother Theresa, but not from Calcutta, though I am not a saint by any means. I did find out after my Anglo husband and losing my culture and language when he passed away, that racism, biased behavior and discrimination were all alive and well, and on me constantly now that I did not have the upper mid-class, Anglo husband by my side.

The incidents are innumerable these last 11 years but this concerns you and USPS. The carrier became my friend. Her AA husband, jobless and no license, worked for me (yard work). I was like a member of her family, (her words). I did not date, drink, smoke, had one granddaughter here who was friends with her only girl, Sara. They had a sort of Appalachian life style, which we did not care about or criticize. She loved working in her dad's garden, messing with the wildlife, indoors and out, horses and woods. She loved her parents and her children, though told them I would not come or expose my grandchild to their obscene and disrespectful behavior to the grandparents, Lisa, my mail carrier did it to her parents. I said nothing to her. The children respected me, my wishes and all was well.

One day, since she was here for long periods of time, gossiping and passing private information on other patrons, I give her a warm lunch on cold days, cool things on hot days. She was reported by Kelly ** who had been down the street waiting for her mail. Roberta, the then postmistress, told her. Lisa went after her and she gave me the names of people Kelly was catering from her home without a license and using a place in Rockford as a front. I would not do it and my hell began.

Four years of lost mail, tampering, installed security to prove it. When I did, since I had to refile 7 years IRS income tax, she returned letters with signature required. She did many more things to me but never once did I tell her a word. I have all the communications I had with **. Not one threat. The reason I have not had mail since the 11th of Aug.

I am 67, am not supposed to drive and was criminally attacked by her friend Gerry **. I am permanently handicapped and they want me to go get my mail elsewhere. My lot is half an acre and at times I need to back my van to get my mail. I have video, pictures and letters to prove all the Federal laws she broke, and when I showed her some of the proof she came up with "I threatened her, she is so stressed."

Both Lisa ** and her family come from quite a family, half my age, twice my size. ** half my age and three times my size so I would not even try to go head on with what one and all call Peter Built trucks. I do not believe in violence. I talked to a CIA friend who told me if the county has never helped me, go to the news, or file a civil suit. That is how OJ was done in. I have tunnel vision, or had, about the Justice System doing its job but to no avail. It is not a good time to be a Mexican, born in Texas or not. The only resolution I see is going to see the Attorney General or Lisa ** with my crime book. The CIA told me I should have been around them when I was young and for rating the lowest! I have been sending pictures, letters and evidence to USPS for months. To no avail. They ask ** to investigate. I tell them it's "like asking the fox to check the mayhem in the chicken coop". She is the problem and her friendship and or nepotism with **. This needs to be resolved!

I will and cannot drive on 7 Norco's or when I can't take more than 15 steps, especially when I do some yard work, that from all the medical bills cannot bring someone to do it. And I love doing it myself. I can't trust others, like Dave, Lisa's lover, father of her 5 kids, who mowed half my plants and trees and anything he could not see in his state. This will be the last time I try to resolve this without a scandal. If I have to buy a newspaper page on my own and report her indiscretions and the fact of all she spreads and still does on her route; the mixed mail, constant and her petty behavior and using information from mail to hurt patrons on her route. Thank you.

Brookhollow post office and the delivery system of mail in general is failing badly. I have mailed one package and two packages were mailed to me, which have been lost by the post office. Additionally, I have had three small packages which would fit in the parcel boxes next to the mail slots but which were not used for an inexplicable reason.

Thus far, package delivery for me has been 50% since living in the Brookhollow zone, strongly hinting at inappropriate behavior. When asking the staff why small packages are not left in parcel boxes rather than forcing me to take time off work to come in to pick it up, I was told they don't leave packages with the apartment complex office. Note, I didn't ask about the office, I asked about the USPS parcel boxes. Then, I am told they will look into it. It's been 6 months between the first report and the last one. Apparently, no one at Brookhollow cares. The worst post office I've ever dealt with.

I mailed 3 letters on 8/31 from Plymouth, MA. As of today, 10/6, only one letter has arrived at its destination. In addition, Bank of America sent me an ATM card on 8/31 that has not shown up either. What is happening with the mail and how is it just disappearing?

I had a 2006 federal tax return that needed to be postmarked by April 15, 2010. There is a statute of limitations in place with the IRS. It states that in order to receive my refund, my return would have to be filed/postmarked no later than April 15, 2010. I picked up my returns from my CPA. And I immediately headed down to the general mail facility in Phoenix, AZ. I had one of the clerks that was working underneath the tent. They had set up outside, postmark my certified mail receipts. Fine. They did the task completely. All I had to do was wait and my refund should eventually arrive.

After waiting several months and not hearing anything from the IRS, I finally started calling around for answers. I kept getting the runaround. And no one could give me any straight answers as to the whereabouts of my return. When I finally did get some answers, it was explained to me that the return was filed late, and that I was no longer entitled to that refund. I said, "Bologna" took the necessary steps to recruit the Taxpayer Advocate. That was a long and arduous process, but they finally came on board. After waiting several weeks, the IRS finally pulled my return from the archives with a copy of the postmarked envelope. It was postmarked on April 22, 2010!

I told the Advocate that it was impossible and that I wanted a copy of the postmark sent over to me right away. Before I hung up the phone with the Advocate, I asked her for the number to the certified letter that was at the top of the page. She read it back to me and I raced to my laptop to input the information under the USPS.com track and confirm section. When I entered the number to the certified letter, it stated that the return was received at the IRS office in Fresno, CA on April 18, 2010! Can someone please explain to me how in the hell this could happen? I want to know what moron hand canceled my return with the wrong postmark date! As it stands, the Taxpayer Advocate is determining whether they can take further action at this point.

I am absolutely livid! I can't believe that someone could have been so careless as to have put in the wrong numbers on that ** hand stamp on such an important date! I don't even know for sure if that's what happened. But I'm only brainstorming based on my own experiences working for that organization for 11 years. I want to know if anyone else experienced such a problem. And if they did, what was their recourse? Is it possible to sue the post office? I have a home in foreclosure. That money was supposed to go towards saving my house as a back up plan in case the loan modification wasn't approved. But now, I don't even have that. I'm so frustrated. It's stupidity like this that inspired me to leave the post office. Their machines are faulty. The managers don't give a ** about customer service. And the clerks and carriers that do go the extra mile are harassed and given letters of warning for not following postal procedures.

We mailed a letter through the Washington Crossing, PA Post Office on Saturday, September 24, 2011. The letter was for our daughter in Medford, MA. As of October 3, it still has not arrived. We were told it would take about three days for it to arrive. The letter contained photographs of her childhood which she needed for a college project. We have the receipt of the mailing, but have been told there is nothing the Post Office can do to locate the letter. After reading all the complaints about the USPS, I know I will switch carriers for future mailings.

I mailed out a priority envelope on 9/20/11 at 5:28PM at the Kensington post office in Brooklyn to a family friend in Rosedale Queens. Expected delivery was 9/22/11. The package never arrived to her house. Why? Because it was stuck in the Bethpage post office on 9/21/11 and hadn't been scanned after that. I called several times, spoke to several clueless individuals and nothing has been resolved. Now, that package is lost and I can't get my money back because it wasn't insured. I would like to know where the ** the package is and why it wasn't scanned after it left Bethpage? If they couldn't understand the address, then they should have mailed the package back to me! They also claimed a rep called me back 3 times to update me and even left a message, but that was a lie. Nobody got back to me. My tracking number is **.

I moved across country last year, from the East coast to the West coast. It was March of 2010. I sent some packages ahead of me to my uncle's residence. I had a friend send some more packages after I got to my destination. So, I had a total of 7 packages shipped.

The last two, and most important packages, never arrived. It has been over a year now of me calling and complaining and trying to locate my packages. The USPS has given me the total runaround saying that I did not have a tracking number so therefore they can do nothing for me. Yet, they said that they did search for my packages. I had over $400 in shoes and clothes and a brand new microwave, never opened, still inside the box. It was stamped as fragile.

I still dream about my shoes. I really need my microwave as well. I moved here with only clothes strapped to the top of my van and a computer, my children's computer, inside. I feel it is unfair that I still have no packages. The packages were shipped from Columbus, MS to Olivehurst, CA.

I sent out a bubble protected yellow golden envelope with a very special gift in it for my friend's sons and it was sent 8 days ago from Elkhart, Indiana to Columbia, South Carolina. She has not received it yet and we both are really worried about it. Somebody sent her a package after I did and she received it just fine but mine she haven't. This bothers me since it was picked up from my house by the postman. I want to know where these gifts are. The gifts are very valuable and they were together.

I used a USPS document mailer to mail a passport to my daughter at college; however, it never arrived! Now, I'm afraid that someone can use her information to steal her identity.

I mailed a package last September 17, 2011 from the Woodruff, WI post office. The package was registered with $2,500 insurance and a return RCT card. I have 3 different case numbers because they keep on saying the case is resolved when it is not. No one can tell me where the package is. I call everyday with no results. No wonder the USPS is billions of dollars in debt. They have the worst customer service I have ever experienced.

I sent a package to a guy who stated he received an envelope with a cut and clear scotch tape over the cut. A sticker was placed on the envelope stating that the contents were empty. Was it stolen or slipped out? No one will answer at the postal center. Thanks for the ** service.

My package was lost at the ISC sorting center in Chicago. USPS says it was on its way to Switzerland over three weeks ago. I have contacted the Swiss post office twice and they said the package never entered the country.

Is it flying over the ocean for three weeks? When I called to ask, the woman on the phone was rude. She said, "Sometimes we find the packages, sometimes we don't."

I'll never use USPS again. Their customer service skills are nonexistent. I will use the other carriers like FedEx and UPS from now on.

Agent located at ** San Francisco, California lost a package with three passports and money order. The website shows that the package never left the station; however, they say that they are not responsible for the lost package.

I sent out a letter. It has been five days and the receiver hasn't received anything. I am aware that if the information on the letter was written wrong, they would send it back to the sender. However, it hasn't happened yet. It has been a week now. I don't know, I just want the letter to be found if it was lost and have them send it to my friend.

I mailed out a package through USPS on 8/16/2011. As of today's date (9/26/2011), the package still has not arrived. I started an investigation but nothing happened. I got the runaround. The package contained $250.00 worth of merchandise. I have not had any luck in locating it. The USPS workers are not helpful and has nonchalant attitudes when speaking with me. I am very disappointed and will never use USPS ever again!

I sent out a package via first class mail. I got a call a couple weeks later from the intended recipient, saying that they never received it. The call to USPS, where I sent the package, was a complete waste of time as they had no interest in helping me. Now, I am out $130 because USPS cannot be trusted to deliver a simple package. All I know is that I will never send a package through USPS ever again. A delivery service that cannot deliver? Maybe that is why you are going out of business.

My mail is being returned and I keep receiving mail that is clearly mistakenly placed in my box. The address does not even match my building's address, not even the same street. The most upsetting is my infant receives SS1 last month. His check was lost, so I signed up for direct deposit on the bank card.

It's been almost a month and I have not gotten the card. I called the bank, the card was returned to sender two weeks ago. This is so frustrating, these mail issues. All sender have to correct address, I have verified and verified over and over again. When I speak to the mail man, he looks at me like I am crazy.

Can somebody tell me why in the world I haven't got my book till now? I called last week and they said they will investigate and call back. No one did. Please reply.

I shipped a package from Lexington, KY to St. Louis on 9/15/11 priority mail. In the package was a vintage purse that I had sold to someone for $65. I was told that it would be received by 9/17/11.

It is now 9/23/11 and the package is nowhere to be seen. I have called the local office in St. Louis to ask if they have, by chance, seen the package, only to be told they are not open and to call back at 9:00 AM. On my second call, I told them I didn't want to call back and that I want to speak to the carrier for that route. I was told that she was the supervisor and what could she do for me. When I told her my problem, she told me she would leave a note for the carrier.

At no time have they asked my name and phone number to contact me. It looks like I am going to have to refund the purchase price of the purse and not only be out the $65, but I also don't have the purse that was shipped. And the USPS wonders why they are having financial problems. I definitely won't be using them again. It's either UPS or FedEx for me.

The USPS blue mailbox, which used to be at the corner of Lake Park drive and McClellan (outside the old Baker Beach restaurant, now the Mioposto restaurant) needs to be replaced. Many people on Shoreland drive have had mail stolen from their home mailboxes. And the nearest blue box is at McClellan and Rainier avenue south, outside rite aid.

This is a long walk for someone disabled. Plus I just lost four pieces of mail from this supposedly "tamper proof" mailbox. May we please have our mount baker mailbox returned? Or may we please have one closer to this residential area? It would be much appreciated.

On August 29, 2011, I sent a package with Delivery Confirmation from San Diego, CA to Washington, D.C. The last updated tracking information is as follows:

Delivery status not updated

It is now September 22 and I have placed four calls to USPS. The San Diego post office took four days to return my call, which was returned on a Friday at 6pm PST. I called back immediately and received no answer. The voice mail that was left on my phone said that the tracking number I provided was incorrect, which is impossible because the first time I spoke with a rep, they looked the information up with me on the phone.

The San Diego post office was incredibly unhelpful. Her first response was, "It probably was delivered." Probably? I did not pay for a "This could have possibly been delivered" Confirmation. When I informed her that I have confirmed it was not received, she told me to call the Washington, D.C. post office because there was nothing else she could do.

I placed my first call to the Washington, D.C. post office, left my details with someone who said that I would receive a phone call back. No phone call was ever made. I made my second call to the Washington, D.C. post office, again, left my name and number and was told that I would get a call back. Again, no call was made.

Each person I spoke with told me that there was nothing that could be done in locating this package and that I would not be able to get my money back. How can the post office possibly not refund money for a service paid for which was not rendered? Ridiculous!

I shipped a package worth $100.00, priority on Aug. 29, 2011 with a delivery confirmation. On Sept. 3, 2011, I checked and the package showed that it was delivered to some other state than where I mailed it to. I mailed it to Monterey Park, CA. But the package was delivered to Beulah, ND. The person that purchased the package wanted their money back, because she did not receive the merchandise. So, I had to pay her. How does something like this even happen? I want the post office to take full responsibility for what they did and pay me for the damage caused. It wasn't my fault and no one wants to take responsibility. I had to pay her back what she paid me for the item, because they don't know where the item I sent is. If I do not get a response, I will take the post office to small claims court to get my money back. I strongly believe that it is their fault and they should fess up. Thank you.

The status indicates that they delivered it on Wednesday, 21 Sep11. I called the local post office and they informed me that they delivered the package to the leasing office. However, when I asked the leasing office, they informed me that they weren't available when the delivery was made. It's a digital camera worth $86.

The customer contacted me on September 13, 2011 through eBay asking for her package. At first, I misunderstood her letter, she said, "hi! Just letting you know that I still haven't received this item until now. What kind of postal service did u use? "Then she added that she wanted a refund. I thought she was asking for a refund due to receiving her package so late. I filed a claim with the post office.

I got another message from her explaining that she did not get the package. I misunderstood her very first message. I then contacted the post office on September 15, 2011 to try and locate the package. The post office told me that they need 2 business days. I never heard back from the post office, so I called on Monday September 19, 2011 at 4:08. The person I spoke to would not give me an answer or listen to what I was saying. I then asked to speak to a manager and he told me the claim is over, he wouldn't tell me what happened to the package. He told me to contact consumer affairs and hung up on me.

We mailed wedding invitations on 9/7/11, from the mailbox near our location. A week later, no one received them. I called the post office to find out if there was an issue but they just said not to worry and they might get/send back to me in a few days if there was a problem. Another week later, the invitations have not been received and they have not been returned. I know the postage was correct because more invitation was mailed from Manhattan and everyone received them. I stopped a postal carrier on the street to see if they knew anything and said there have been a lot of problems with the mail. 2 weeks late and no one has received them and now I have to buy more.

So far, the invitations have never been located. I had to order more which cost more money and pay more postage and I will need to take them into the Manhattan post office to make sure they get delivered. They are basically in limbo. I would like to know what has happened. This is extremely stressful and time sensitive and now costs a lot more money

The box was destroyed by the time it was received at zip code 23501. No items were in it at that time. It was resealed and shipped to me for delivery, which came to me as an empty box. Those 2 crosses were blessed by my priest just for my grandchildren. 2 gold boxes with Eastern Russian Orthodox crosses, each box has a note on them. Every item listed below was sewn just for my daughter's family. A lot of time was put into these items:

6 shower wraps with the following letters on them: CP, AP, BP, MP, GP, AP (2 wraps are white, the remaining are light blue)

I spoke with Kody. He will track the package and find out as to what happened to the items. Case #**. I gave him both phone numbers and he stated that a representative will call within 2 days as to where the items are. I told him that I want all of the items to be delivered in the next 2 days to Chantelle ** at the post office's cost.

I went to West Union, SC post office today and found that they were closed so I traveled to Westminster, SC and was helped by Clerk 03. She was extremely nice to me. However, her supervisor was very rude and told me that I was lying when I stated that the post office was closed.

West Union needs to put a sign up that gives the address for Walhalla, SC post office because it is closer than Westminster, SC. And the Westminster, SC supervisor needs to be coached on proper customer service skills and how to apologize for inconveniences while explaining how to better serve the customer. If the supervisor is graded on her work ethic, please not that I am complaining about her customer service skills.

I sent out a bulk mailing of about 1,450 pieces on September 1st. It still has not been delivered and the Post Office cannot find it. The information is time sensitive. And I have given the local Post Office ample opportunity, as now it is 3 weeks late. Thank you.

On 9/17/11, USPS stated that they delivered my package. I didn't receive the package. The post office on Austin Peay Memphis, TN 38128 has managers saying they are supervisors and supervisors telling me that their manager is too busy for me. It is terrible that the post office can steal and lose your packages and nothing is done.

On September 8th, 2011, the Stateline, NV post office lost or stole $205.95 worth of packages that had been supposedly delivered to me that day. Before I knew that these packages had been stolen, I simply went up to the postal worker. I asked him to look up four packages that I had been waiting for. He looked at the log for September 8th. It showed that these packages (indeed 4 packages) had been put in one of their bigger lockers, and a key was put in my PO Box. No key for that locker had been put in my box. They told me the key was 163, which I never received. I know that I had only received keys for locker numbers 151 and 87 (or close to that) during that week. And I have very good memory.

Within that same week, there were 3 different packages that were not ours that were put in our PO Box. We did the honest thing and returned them. We could have easily kept them. Perhaps we should keep the next package we get in error to prove the unbelievable disorder in this particular office. Unfortunately, if the Stateline post office did give the key to someone else and did not steal my packages, the people who did get them did not return them. My four packages contained: 1 HP Mini ($148.99), 1 dietary supplement - CystoProtek ($43.99), 2 Hurley clothing items - shirt and skirt ($6.98), and 1 pair of Earth Co leggings ($5.99). The postal workers at the Stateline, NV office have even admitted to me that their office has been messing up a lot. Something needs to be done, because it is costing people like me our money and our privacy.

In August, I ordered a pair of shoes for my daughter. Tracking information said that the package was delivered on September 2nd. I inquired at the post office and they confirmed it. I explained that I had never received a key for the parcel box. Over the next week I was given multiple stories, the substitute carrier thought she remembered putting the key in my box, then she definitely had, some of the keys are missing, the locks have to be drilled out, etc. After being given the runaround, numerous phone calls, major aggravation, I reordered the shoes and had them resent to my mother's PO box, surely they couldn't vanish if they never left the building. On Sept 19th, I found a key to the parcel box inside the post office, I opened the box and it was empty! I called the post office (from inside the post office), and explained the situation. The package was in the back because it was in the wrong box! The shoes had to be reordered again because they sent a different color since the original shoes were the last pair in the right color in stock.

This is why USPS is going down. I tried entering my package delivery number and requested updates to my email. Upon initial request on the 14th for updates on ID number **, I have received nothing. I keyed in the ID number just now and I found no information. The reason why I used UPS was for me to check out their tracking system. I guess I will just have to wait and hope for a delivery someday.

I informed the postman that I was not receiving my mail but he did not respond. I explained to him that someone had a change of address using the same last name but different first name, and using the same address as myself . Everyone has the same address except for the unit number mine. I told the postman that this person does not live here and that my mail was missing for over 10 days. Again, he did not respond. I called the post office and got the runaround. So I called and made a complaint. I told Pam the story and she said that the computer read the last name on the mail and that it goes very fast and that, maybe, the person who lied and said they live at my address has changed her address again, and my mail might be going to her.

My friend posted a package for me, which was in a brown envelope on Saturday, 10th, 2011. The company said it would be in Charleston SC on Monday. I checked the mailbox on Monday and there was no mail or package in the mailbox. The carrier who dropped the mail off in my area claimed that they brought the mail to my house on Monday and Tuesday. I checked both days countless times and there was no mail. The mail came to my house on Wednesday, for the first time this week, and there was still no package. The US postal office claims that in their computer system, it's stated that it had been delivered. I have not receive my package, which is a very important and valuable item, and they are claiming the mail was brought here on Monday and Tuesday which is not true. This is very careless and unprofessional work ethic. I am so displeased with this service.

On August 23rd 2011, I sent a priority mail as certified with return receipt to SW Miami. It was found undeliverable as addressed on August 25th and returned to sender the same day as specified on the USPS web. Since then, I've tracked the piece on the web with no new updates, no new scans and no one knows where the mail piece is.

I called and opened three cases with the customer service and they referred me to Consumer affairs (Brooklyn). They have no idea what happened to the mail piece. They only read me back whatever was on the web. They also told me that they don't know better than I do. I checked with my local post office and they too have nothing to say. I finally wrote to the consumer advocate and hopefully, I will hear from them although I do not count on it. I have with me a copy of my certified label and yet I cannot track it down. I do not know how long I should wait anymore.

I will never use USPS again to send important mails and that's for sure. I am stocked; I cannot travel and it will take me a year or more to get these documents back, if ever. Thanks a lot to USPS.

I was expecting a delivery from Amazon today, so I called to confirm. They informed me my package had gone out on September 10. But for some unexplained reason it was returned without my knowledge. It was not a sign package and I was home all day. They said it was undeliverable, but it was a DVD. And my home address has been the same for twenty-six years all my other families' mail was delivered. I also don't know why the Van Nuys' post office had the package since that's not my local post office.

USPS delivered the package to the wrong address (San Jose, CA instead of Belmont, NJ). USPS agreed that the package was properly labeled, and that they made a mistake but do not take any responsibility for delivery since delivery "is not guaranteed." Customers would not use USPS if we did not believe that they are competent enough to deliver a mail. Customers should be advised to buy insurance because USPS is unable to deliver. USPS does not feel accountable for their mistakes--that is poor customer service at best, fraudulent business at worst. They took my money, and my package, and I am left to pay for the lost item.

I mailed a package on 25 Aug 11 to Pennsylvania, and as of 10 Sept 11, it still has not been received. This is ridiculous and this is not the first time I've had issues with the USPS. Something needs to be done about this kind of service. We trust them with our valuables and they don't seem to care one bit about their customers.

The post office has lost one of my packages. I had paid for tracking and the records indicate that it was processed in Houston, Texas but there was no activity after that. I talked to the postmaster on the phone and have not heard anything since. I went to the post office and the lady postmaster would not come out to introduce herself or talk to me. I would like to know where my package is located.

I mailed a small package via regular mail, which was stamped at my company mail room and dropped in the mailbox. The item never arrived. This was mailed from Thousand Oaks, CA to an address in Bellevue, WA.

There were some custom jewelry in the box and I am assuming it was stolen, as I understand the packages get x-rayed.

I shipped a GMC Navigation system to New York with delivery confirmation, as well as $500.00 insurance. The tracking of the package shows lost. The United States Post Office is not paying me the insurance claim. They said I needed to send in proof of value. And I have, 4 times. They said they had not received it. I would use FedEx to send them the proof of value, but they make you send to a PO box. Anyway, I am out of $500.00 plus shipping and the $500.00 I owe the guy that never received his package. The Post Office should be investigated for theft and fraud. It's nice to be able to steal a package and then not let the claims process. They are criminal. The package was sent from the post office in North Richland Hills, Texas on Davis Blvd.

I sent a package via the United States Postal Service and it has been a month and I have not received it. It was last seen in Bell Gardens on August 17 and since then (today it's September 7), it has not been delivered.

I have made numerous calls to the USPS and I am told I will receive a call in 2 business days, but I never do. They are unhelpful and do not provide any information on how to check if they have my package in the undelivered mail center that they have in Georgia.

Furthermore, if they do have it there and it is not returned to me, everything in my package (a total value of over $600) will be either auctioned or destroyed. Inside my package I had put a paper with a return address, telephone number, and the address where it was meant to be shipped to. However, I have received no help or notice of where my package could be.

Please help me. Either call me or email me (I check my email frequently).

Thank you.

I shipped a package, first class, to Argentina on September 9. Literally a month later, they have no idea where it is, nor do they have any information for me to pursue that information myself. They don't know the mail carrier in that country or any relevant information.

When I asked their international shipping hotline, the lady told me that I can figure out the Argentinian mail carrier myself. When I asked what I could do with that information, she had no response. When I shipped it initially, they did not inform me of the fact there is no tracking unless I spend an additional $45.

My mom sent a package to me 2 1/2 weeks ago that was said to be guaranteed to be delivered to me in 3 days, at the most. The package contained forwarded mail, among other things that I need.

It has been 2 weeks over the guaranteed date and I have not received the package, nor have I even gotten a slip saying it was attempted to be delivered. And when my mother went to the Post Office she mailed it from to inquire as to how it can be found, she was abruptly told they can do nothing.

And so now, we are to just sit around and hope my mail arrives.

I had sent a package through USPS two weeks ago (Monday, August 22). They received an email that the package was being returned to me due to a payment issue on the postage; however, I have yet to receive it. How do I locate this package?

On May 13th 2011, I went to the Scituate Post Office and asked for the best way to mail my package to MassHealth, Taunton, MA. I also said it must be received on Monday. I was told to use Express Mail. (I have my receipts)

On July 22nd, my mother's long-term care facility business office called and told me that Mom was no longer covered through Medicard. I immediately called MassHealth and then the Taunton Post Office. I was told that they attempted delivery on Saturday but no one was there and they do not know where the package is and I never received it back. I called the Scituate Post Office and spoke with Tom ** who seemed very willing to help me locate the package and we talked several times.

I then called the following Monday as I did not hear back from him. He said that he was waiting for the Post Master as their history does not show where the package is. I called him back the same day and said that they need not send the package to MassHealth when it is found, but I want it back and with answers as to why it never arrived. I have never heard back from them. I would also like to note that the package was sent to the MassHealth P.O. box but the delivery person chose to attempt to deliver it to a government agency on a Saturday! This does not make sense as well.

I am now applying for hearings with the State and my mother's account and her coverage remain in jeopardy.

This horrible event has been extremely stressful and upsetting. I feel that I should have restitution for the cost of the Express Mail service (original package cost $13.25) and packages mailed on August 23rd (USPS $13.25 & UPS $8.34). But, more importantly, I would like a document from USPS stating that the package was lost, at no fault of mine.

My confidence in using the Post Office as the main source of sending important mail is at this point non-existent. I also feel the lack of concern or follow-up on the part of the postal workers which is upsetting. When I initially spoke with the Taunton office, the male employee did not apologize and he said that it was probably sent back to me, which it did not or that I should call the Scituate office. He then gave me the telephone number for USPS Consumer Affairs in Boston and said to call them and complain. Wow! What a lack of empathy or attempt to resolve my problem. The amount of work, time, telephone calls, correspondence, attorney assistance and distress this has caused me is more than I can believe.

I will be out of the country commencing Thursday, the 8th of September and will be returning on the 26th. If someone could contact me prior to my departure, it would be greatly appreciated.

On Thursday, 9/1/11, I gave my mailman a movie from Netflix. They said that I gave them an empty envelope, but I know the movie was in there, it was Star Trek. I was just wondering if maybe it fell out on his truck or something because I know it was in there when I gave it to him.

I tracked a package that was supposed to be delivered to my house. The package was not delivered and the tracking info said, "Notice Left". I physically watched my mail carrier delivered mail and he left no notice. I contacted my local post office and they did not know where the package was and still don't. I have made many inquiries through both the local office and 1800askUSPS and they don't know where the package is.

We ship packages out daily to our customers all over the world. USPS, by far, is the worst. First class packages have a tracking number but it isn't useful. They will not refund you on postage for a lost first class item and they seem to lose every package we send first class out of the states. Priority is a little better, but costs more. If a customer in Canada wants to choose first class, they have to wait 4-6 weeks for their items. Then, they will blame us instead of the post office. UPS and FedEx charges heavy duty in taxes and that's not cost effective. We feel like we are stuck. Sometimes, we have to ship out secondary product at our cost, time, effort and postage just to make the customer happy--all at our expense because of USPS' incompetence.

My package was never delivered.

According to USPS it was delivered to a zip code and they didn't provide any detailed information as to the address or scan of drop off. Furthermore, they refused to give any more information, all they say is that the carrier does not remember where he left it. They keep telling me to call later so this has been going on for 4 days without any resolution. I don't know where to go from here.

Thank you for your attention.

I mailed my electric bill at the post office on August 25 and received a disconnect notice on August 31. Bill was due on the 26th. I live right here in town yet the electric company hadn't received payment. Post office couldn't track down my mail, that was what they told to me. I was told to wait until Friday to see if the mail will show up or pay another $217.78, which we don't have.

Well, my grandfather sent my husband and I a check as a wedding gift. My grandfather only lives 45 minutes away and after 6 days, we are still waiting. Not only does it take until 6pm for our mail to even reach our mailbox, but sometimes they will even leave my husband's important documents (like his bank account information, insurance information, etc.) on top of our mailbox! We've received packages where the boxes are completely messed up (ripped in some spots, etc). I have tried calling to complain but they have been anything but helpful. I even had one of their ** twits hang up on me numerous times. From now on, I'm sticking with UPS. I hate USPS! If I could give them zero stars, I would!

I placed an order from nickelfreebelts.com on 08/26/11. The order was shipped priority mail and I never received it, so the company re-issued my product by USPS tracking number. On 8/29/11 was the delivery date. I again did not receive my delivery. I called USPS and made a claim. I have not heard back from them so I contacted the local post office phone number 813-831-5541 and spoke to a supervisor who talked to the mailman and said he never had a package for me. The contents of the package was a nickel-free belt shipped twice which valued at 35.00 x 2.

I had lost two items from USPS--the first one was sent from Chicago to Louisiana and the second one was from California to Louisiana. They were both sent as priority mail. I loaned both of these senders money to start up a small business, so the senders used registered priority mail. They offered to over night it but I had no problem waiting two to three days, and have my friends save money. I figured that I was receiving a tracking number. What is the worse that could happen? I was so wrong.

I ended up losing over $1,700, and neither one of my friends' business took off. So, they just returned the money they owed me. They sent it as a money order with my name on it so I would be the only person who could cash it. In both cases, the tracking number stated that the package was received, was sorted through sort facility, and en route to destination--that was the last update on both shipments.

The friends I loaned the money to do not know each other so it was not some kind of a plot. And neither one of them knew I loaned anyone else money. I have tried everything. Like most, the post say, "Sorry for the inconvenience." And that was it. No restitution, nothing more than "we will look into this matter further." I will call and will get the same answer: "sorry, we have no more updated information on your shipments."

Both friends offered to FedEx me another money order but I would not feel right doing that. In two months, I'm seeing my friend in Chicago and he offered to give me the money order when I get there. So, it had nothing to do with them. These are loyal people who I have known pretty much my entire life. My advice is to use FedEx; spend more money to save a lot of money in the future.

I filed a claim with USPS over a month ago and my claim is still pending. I sent my expensive Pioneer AVIC-N2 navigation unit to Pioneer electronics in Long Beach, California to have a flex cable repaired because they have a tendency to come loose which make the screen all black. So, I shipped my item and Pioneer electronics contacted me telling me that my item came in damaged. They took pictures of the item for me and emailed them to me, which I added to my complaint form.

A month has passed and I still haven't received any email, nor any kind of notice about what is going on with my case. I cannot even find a number to contact someone about this issue. Right now, my custom vehicle sits with no navigation, nor radio in it. No one wants to drive around for a month with nothing to listen to. On top of that, I have no navigation for trips. I have insurance put on the item and fragile put all over the box. You can see them stamped all over the box.

This is the third time a personal letter addressed to me has never seen the light of day! I know the sender had the correct information and postage as I watched it happen. It has been sent but it's been well over the time it should have gotten here and I cannot stand this! My junk mail makes it, but I never get my personal letters. Why does this happen? My letters get to their recipients via USPS but I never get their replies. Is someone stealing my mail?

I have shipped many packages with them and they have lost three packages within the last 45 days.

The Postal Service claims that my package was "delivered" to me but I did not receive it. They say that since the package was scanned as delivered, then, they can't take responsibility. This is the third package this year that shows as delivered via USPS that I never received. Clearly, they have a carrier that is stealing the packages. I lost all of the money from the transaction.

Where are my boxes? I shipped four boxes out to Florida two weeks ago and only one of them arrived. I just shipped out eight more boxes. But now, I'm really worried that they will also go missing. Everything in the box isn't worth much. It's mostly books, photographs and personal ephemera with sentimental value! I keep hearing these awful stories of USPS employees stealing uninsured mail. How can USPS let this happen?

I was expecting a package (first-class mail) since 16 August 2011 and it is now 24 August 2011. When I called customer service, the woman was nasty and not helpful in the least. The tracking information says that the package was out for delivery on 19 August 2011 but I still have not received the package. This is not the first time that this thing has happened to me. I will never deal with USPS ever again. Worst delivery service, worst customer service and worst company.

I am a current eBay seller for a living and have had NUMEROUS First Class International shipments that never reach their destination, and because this particular service does not come with a reliable tracking service, I am screwed out the money every time! I have just started using a third party insurer for these packages, however, it does nothing for the years of lost shipments sent overseas. I believe it is a combo of corrupt postal systems abroad, incompetence here in the US and lack of regard for packages. I find it hard to believe that the many shipments sent to the UK of all places that were lost are solely at the fault of the UK. I'm tired of my shipments getting lost and ultimately, the funds in my bank account, but I'm not willing to pay $26 to ship a T-shirt internationally with Priority International. There are reasons why USPS is going down and this is just one of them. Stop losing my packages and charge less for trackable services! All you got to do is scan the ** things!

I ordered a very nice dress belt online. USPS shipped it. In the tracking details, it says delivered. However, I never received it. I called USPS. It was nearly impossible to talk to an actual person. It gives you absolutely no option to talk to a representative. To me, that is no customer service. When I finally tricked the computer into connecting me to a representative, the only information she could give me was the tracking information. And I had more information on my tracking list than she did. Then I asked for her manager to complain about the difficulties. He gave me all kinds of excuses why they have so little information on the tracking. So, I told him that if they can't help me with my problem, they must refund my shipping. He told me I have to take that up with the people I ordered from. Once again, it was absolutely no help.

I'm not surprised to see how many complaints there are against USPS, saying the exact thing I'm saying. They are incompetent. They offer very little help, and some are thieves. Needless to say, I'll never get the package or money back. I will never get something shipped to my doorstep without a signature. And I will never use USPS again if I have a say in it. I suggest that no one else use USPS either.

My mother sent a package to me. It was a US Mail from Des Moines, Iowa 50313 to Belle Plaine, Iowa 4 days ago. It was 160 miles away and still, no delivery was made. Post office said it will be delivered in 2 days. Since I moved to this hick town, the mail delivery sucks. The package contains an item that cost me 3500.00 about 15 years ago.

On 08/08/11 at 11:05, I have mailed an item to La Canada Flintridge, CA 91011 from Folsom, CA 95630. It was processed/scanned in Santa Clarita, CA 91383 on 08/10/11 at 03:58. Then on 08/11/11 at 23:02, it was processed/scanned at the same place again. Then on 08/14/11 at 2:04, it was scanned in Saint Paul, MN 55121. Then on 08/15/11 at 16:40, it was processed/scanned at the same location again.

Santa Clarita is 35 miles away from where the package was mailed to. Saint Paul, MN is 2,000 miles away. I got an email from the person I shipped the item to saying, "Where is my item?" So, when I contacted USPS in Folsom, CA, they gave me where it is per tracking # and said that I need to file an online claim for this lost item. I am unable to track it online or file an online claim because this tracking # doesn't work online. It says, "Delivery status information is not available for your item via this web site." Help! I need to get this item or a refund of $120.00 (price of an item).

My mother, Grace **, mailed me a package from **, and it never got to me in **. She mailed it as priority on the 12th of August. She never got a receipt from the clerk at the post office and the post mistress says she can't trace it. Since when?

On 8/4/2011, I ordered Bingo supplies from Novelty House Bingo Supply in the amount of $79.21. I received the confirmation and they received my order. The next day, 8/5/11, it was shipped through USPS. I haven't had a chance to really read my emails until yesterday, 8/17/11. I thought it was kind of funny for the items to be taking so long to be delivered since it was sent priority mail, and my granddaughter has been waiting patiently for these items.

When I did opened and read my emails, I checked the tracking number to see when and if it was sent out. Not only was it shipped, they claimed that it was delivered 8/8/11 at 11 am. Well, this is where the nightmare begins. I called the company, Novelty Bingo Supply, to let them know I did not receive items purchased. I spoke with a woman by the name of Margaret. She advised me to call USPS to find out where they delivered items were. I asked her wouldn't it be better if they heard from their company. She said they will call, but after getting off the phone with her, I decided to call my post office and finally got through after 15 minutes of the line being busy and spoke with Ms.**, the supervisor.

I explained to her the issue. She asked me to hold while she checked whatever she was going to check. She got back on the phone, after a few minutes and asked if I had a tracking number. I gave that to her and she asked me to hold once again. This time, when she got back on the phone, she said that she had the postal carrier there. She proceeded to tell me that the postal worker did indeed deliver a box that fit a book and that she remembered someone cutting a tree outside our house. Well, that's funny because there are no trees or shrubs of any kind around my house. Then, Ms. ** asked me if I had a gate. I told her, "Yes, I have a gate in my backyard." She asked if I had one in the front, I told her no, so she said that the postal worker would check to see where she might have delivered the box.

Well, she showed up at my door like 15 minutes after I got off the phone with her supervisor, and she proceeded to tell me that she had a few packages delivered in the neighborhood that day. Only this time, she said that she remembers putting a bag type package in my mailbox. Now, we go from items in a box to being packaged in some sort of bag. Someone is lying and it is not me. We have been waiting for these items to be delivered. My granddaughters, 9 and19, bring my mail in everyday and they have no reason to lie. We are not that kind of family.

I sent an email to the Bingo Company on 8/17/11 to let Margaret know I did call the post office and what happened and what was said. Today, when I got home from work, there was a message on my phone from Margaret, stating that she also talked with Ms. ** and that she told her what they were trying to tell me, that the package was delivered. Then, Margaret tells me that maybe I should check the neighborhood myself to see about a tree and so forth. Well, you know what? I am not a postal carrier and I think the post office should be held accountable for delivering my package to somewhere else. Why is it my responsibility to look where she may have delivered this? For all I know, it could be in another area.

Well, I either want my money back, or I want the items purchased resent to me at the post office expense. When is anyone going to be held accountable for their mistakes? I would greatly appreciate your help in this matter and would like a response to this email.

Catherine

On or about July 16, 2011, I placed a mail in my home mail box. This mail consisted of checks to pay our Homeowners Insurance. On the first week of August, we received a call from the insurance company informing us that our payment was past due. After checking my bank statement and seeing that the check had not cleared, I could only surmise that it had never reached its destination, as well as another check that was mailed the same day.

On August 3, I called the phone number listed in my phone book for the postal service. I spoke with a representative, given a case number and told that someone would contact me within two days. No one called. After waiting for a week, I again placed a call to the postal service. Once again, I was given a case number and was told that someone would contact me within two days. No one called.

Today, August 18, I again called the postal service. This time, I was given a phone number for the Mid Carolina Dept. of Consumer Affairs for the postal service. I called and spoke to someone by the name of Patricia. I could tell immediately that Patricia did not want to hear my complaint because she would not stop talking long enough for me to register my complaint.

When I was finally able to tell her why I was calling, she informed me that there was no way to track first class mail. I understand this. I did not want it tracked. Had she stopped talking long enough and listened, she would have learned exactly why I was calling. All I wanted from her and the other employees of the postal service was someone to listen to my complaint and try to understand why I was so upset. Why can't these people do what they are paid to do? I don't know where these people receive their training but I believe they need a refresher course on how to treat consumers, especially people who pay their salaries.

At 4 p.m. E.T. on July 29, 2011, I went to the Ben Hill Post office to mail two boxes from Atlanta to California because I am moving to go to college. Each box weighed 50 lbs. One box had clothes, jackets, and shoes on it and the other box had my PlayStation 3, HERO system, pictures, scrapbooks, shoes, together with my cap and gown from high school.

On Monday, August 15, 2011, one of the two boxes was received. The box I received was not the box I shipped. It had my information written on it but it was not my handwriting. It was a box full of maxi pads, pantie hose, Armor All tire stuff although I did have my cap and gown in it. So, someone opened my box to put the cap and gown in this box, which was not mine. The box was much smaller and could not have weighed anywhere near 50 lbs.

When I shipped my boxes, I inquired about placing insurance on my package but was told by the clerk that I could not put insurance on them if I couldn't provide receipts to show what was in the boxes. So now, one of my boxes is missing and I'm sitting with a box that I didn't ship.

I contacted the post office to file a claim on July 17th. I attempted to do it prior than that but the system was down at the post office. The claim representative explained that she would forward it along to the appropriate investigation area. It would be a 90-day investigation and if they could not recover my contents, then there was nothing they could do because I didn't have insurance.

What happened was unacceptable because I tried to put insurance on my boxes; it was the clerk who told me not to. I now believe that this is an internal job. Why would someone lie about their policy?

Right now, I am in California with just the clothes I was able to bring in my suitcase. I have minimal clothes, a few pairs of shoes and no jackets. The bulk of my belongings were in the packages. If the postal service is unable to recover my stuff, I will have almost nothing. I'm due to start school on August 29, 2011 so I'm not currently working. No income is available to replace my stuff.

I bought and mailed a money order from this post office on August 2, 2011.

I ordered Amtrak train tickets on August 3rd but it never arrived. I called Amtrak and they confirmed me that the ticket were mailed on August 4th. It is now August 17 and I still have not received the tickets. Thankfully, Amtrak reprinted tickets for me at the station on the day of my trip. I'm left wondering what USPS have done with my tickets. I have a locked box mailbox, so nobody could have taken them. I also don't receive the Wednesday ad mailers on a regular basis. It's hit and miss with those. And other mail that is sent out and arrives on a set schedule has been arriving a day later than normal.

What the heck is going on with USPS? I'm wondering what mail I have that's been going missing besides my tickets.

Lucky for me, Amtrak was good about issuing me new tickets but they scolded me saying that they sent the tickets and it wasn't their fault that USPS didn't deliver them. I would've lost $84. Also the delay in delivering my paychecks has potential to cause me financial problems. They are mailed days earlier locally so that they arrive on my pay date. Frequently, they arrive a day later, which they shouldn't.

I never received package from USPS. An attempt was made on 8/8/11 to schedule a redelivery, but still no delivery. I phone the post office on 8/9/11. I was advised by manager twice. And on 8/13/11, I was told it was on the truck. As of 8/14/11, still no delivery.

I mailed a package back to a store I needed to exchange, filled out label and gave it to the clerk. I gave the money and got a receipt. Much to my dismay, I never received a tracking number. All I was asked of was if I wanted shipping confirmation.

Now I can not track the package and don't know where it is and I am out about $100 for the item. What's the point of using the ** at USPS? UPS gives you a tracking number regardless. You don't need to request it. It will be a great day when we don't have to pay for this sub par service out of our tax dollars.

I bought an item on Etsy. Seller provided tracking number. Elk Grove Village United States Post Office lost it despite having a tracking number. Clearly, someone stole it.

I called Martha of the USPS in Batavia. Per Martha, she called Elk Grove twice but no one called her back. So I have a tracking number for a package and what's it worth? So far, nothing. What's the point?

I shipped at least 19 boxes from Virginia to Hawaii, but only one box made it here. That box was oversized, and the cashier was gulling to charge me until she noticed most of it was air. So, she voided and charged me the regular price for that weight. Well, I never received the box. A tracking shows that it was delivered, but I never received that box which contained only a large rug and queen sized comforter. What do I do now?

I have mailed packages and letters to Puerto Rico. It is taking up to ten days and more for the recipient to get the letter. My mother yet has to receive the letter. I sent her packages through priority mail. It took seven days to get to her. I paid extra for that. I don't understand why it took so long for a letter to get there. I spoke to the post master of my local post office. He said it should take about two or three days for a letter to get to Puerto Rico.

I was suppose to receive a package on Thursday Aug 4 and its been 5 days pass due and I still have t receive anything nor did they attempt to deliver it. They kept giving me the run around talking about its being delivered, the lady was out 2 days and they now they cant find it. Personally I think someone stole it and they covering up. That post office been receiving alot if complaints. This doesn't make any sense and im so fed up!!!!! I just want my shit and they're playing with me. 5 Days late! Like seriously ? They are the worst! Worst service ever. I rather have it delivered by ups or fed ex. Yall need to find out what's going on because im seconds away from going off!!!!!!

I have shipped a book to California with a confirmation number: **, to check the status on it. The last status on it was on August 1: out for delivery at 9:xx am. Then later on the same day: 11:xx pm status hasn't been updated.

So I called the 800 number for USPS, telling them what happened. They gave me a case number and they said that they will give me a call back within 24 to 48 hours. And since August 1 until now no one have called me back.

I called back again today, August 6, to see what happened. They gave me another case number saying that they had documented that and they are sending it to Consumer and Industrial Affair office, who would solve the problem for me. And now I'm here waiting for them to call me back to solve the problem.

I receive unemployment and you keep loosing my mail. I have four children to support I need the checks tj pay rent. Without the unemplyment checks I cant do that im about to gett evicted because of this problem. When this happens I pay late charge. I have called the post office the supervisor says he will fix it and never does. You have to do something about it...

For the last 4 weeks I have not received my Pennysaver and all market and local vendor coupon advertisements. Market advertisement always arrived on Tuesday for the Wednesday specials. The Pennysaver is always here on Wednesdays. Where are they and why am I not receiving them. I can not get anyone down at the Post Office to give me any answers about when this is going to straighten up. They (Alma and Ernesto) both claiming to be the supervisor, say they are going to deliver these items to my address, but each week I have to call to no avail. These items have my address on them. Is there no consequence for holding my mail???? They say they are going to deliver it and only once in the last 4 weeks has this occurred. I need these coupons and I use the Pennysaver for ads also. When is this situation going to correct itself? I had one occasion not so long ago when my mail was held in some invisible place for over a month and my bills were late as a result. The post office had to write letters to take responsiblity for the mess so my credit was not damaged.

Please tell me what's going on.

I placed an order for a piece of jewelry for my mom's birthday on 7/18. The vendor sent it to me via first class mail. When I checked the tracking number, it just said it left the Indianapolis hub on 7/19. Around 8/1, I called the main number and they said they had no record of the package. I called my local post office in Lindenhurst, NY and they said they couldn't track the package for 30 days. I filed a complaint with the Inspector General and just got a form e-mail from Kathryn **, the supervisor at the Lindenhurst post office with a generic apology that basically just said sometimes they lose stuff. No accountability at all.

An express mail was sent on Friday, July 22, 2011, around 9 a.m. from the Lanham MD post office. The package was being shipped to American Airlines at DFW Airport in Texas. The notice was left on Saturday, July 23, 2011, but no other updates regarding the package have been documented.

I have called the USPS 800 number at least four times, but no one can help. I was referred to your office. The package has yet to be returned to me. If delivery could not be made, the package is supposed to be returned to the sender in five days. I did not get the service I was promised. I want my money back. The tracking number is EG 938224444US.

i had purchasd a few money orders from this small rural post office and one of them didnt get cashed, it is lost, i lost the copy of the money order and the post office has the reciept of the money orders i purchased and will not help me to run a trace on it. the lady that sold me the money orders knows me, knows i purchased them from her, has a copy of them and will not help me. there is no fraud and i understand i dont have my copy but i dont feel like loosing $100. i have small kids that got into my paper work and somehow the stub was lost.

I attempted to have an item shipped via USPS Priority Mail with the "Hold for Pickup" option to my local PO center.

After ordering online, I watched my tracking number like a hawk until I saw that it arrived at the PO center that I sent it to. "Success!", I thought. I figured I would then drive down there and simply pick it up. When I got there after work, they looked around for maybe 15 minutes before they said they couldn't find it and told me it must have been sent out for delivery to my house (the opposite of my request.) I got the manager's number and went home.

It wasn't at my house. So I looked up my tracking number again, I saw that the PO center had forwarded it to an invalid zip code (one in a mountain?) which had the code 'Undeliverable as addressed.' I called the managers number several times but it just rang -- no answer or voice mail. I then looked up the number on Google for his office, but when I called, it was always busy.

I then called 1800-ask-usps. Their automated line couldn't understand anything I said, and wanted me to provide it with a tracking number. When I gave it a tracking number, it had no information and suggested I contact the local PO office, for which I had already given up trying to reach. It took maybe 30 minutes to finally get someone on the phone at the 1800 number (a combination of pressing 0 and saying 'customer service'.) The guy at the number said the package had 'probably' been forwarded back to the sender.

I emailed the sender to let them know it might have bounced back to them, and continued watching the tracking number. I saw it was forwarded from the invalid zip code to another local PO center downtown. I called that office hoping I could pick it up there, but they were unable to tell me where the package was or where it was going. The lady said the package had come in and that they "got rid of it" due to the invalid zip, but that was all she could determine using their computer system. It was either out for delivery, forwarded to another center, or returned to sender.

So at this point, I've driven down to my local USPS where I tried to have it shipped. I've tried to call them. I've tried to call their manager. I've emailed them. I've called the main number. And I've spoken with the center downtown. None of them could tell me where my package was or where it was going. My cell phone number is listed on the package, but they haven't tried to reach me. It just seems so inefficient.

I suspect I'll eventually get my package after USPS stops forwarding it around and it returns to sender. Then we can try again with UPS or FedEx.

If you ever need a document sent international, DO NOT use International Express Mail even if at the US post office branch, they mark it as extremely urgent because that doesn't mean anything. A waste of 30 bucks. Sent an international express 2-page document from NJ to Philippines and up to now, the "extremely urgent document" has not reached its destination, 7 business days later. For $30 bucks? this is poor business. Almost like a scam. What do you do?

Courier never delivered package to the NY, NY 10118 destination. The phone number was on the label and they never called the recipient to find the office suite.

i go to post office. they brush me off and say let us investigate, and we call you back. they never call and when i go there in a week they dont know what im i talking about. and the manager say our over work employees sometimes drop the boxes in wrong BIN. i tell him 8 out of 10 packages? then the manager says "why dont you get a mailbox here and this never happens again".

I've been waiting on a really important financial unemployment mail for over 3 months. I've lost everything.

The lady at the post office was nice and professional. But I was told my package I was sending to GA would arrive in two days and that's what I paid for. That was on Tuesday, 7-26, 2011. Well today is Friday, 7-29,2011. I tracked my package 15 minutes and it still has not arrived. I sent pastry and I am afraid my family will not be able to eat it. I am very disappointed.

I mailed a priority package on the morning of 7/15/11 for delivery in Pasadena, Ca. The tracing says that the package went to NY, then to Ca. and now has been back in NC for two days since 7/25 (today is 7/27). I assume that it is supposed to be returned to me but no one can tell me where it is. I need the contents!

The post office is stealing my packages, and not logging them into their computers. I stand in line, but they will not scan them. They tell me they have to wait on the customers behind me; that they will scan them later. Then, the tracking numbers never reflect this.

I have been selling on eBay for years now. All of the sudden, the last few months they are missing and I have to refund people.

I have a list of tracking numbers that say they were never accepted when I personally delivered them to the PO.

What a shame that they are above the law; soon I cannot continue my business at this rate

I have waited again for my mail from a post office in Joppa, IL.

It has been over three weeks for this particular letter. It still has not come. I have lost at least five pieces of mail sent "to" this post office, and I have not received at least the same number of letters "from" the same post office.

My friend I am corresponding with has also filed a complaint as she even got an electric bill two days later than the due date. This has been going on far too long, and I am sick and tired of never knowing if I am going to get my mail from this address: PO Box #**, Joppa, IL.

The residents of this town use PO Box's. I receive mail "always" from my relatives in Scotland far quicker than I get mail or non from this Post Office. I want this looked into as it is a federal crime to tamper with mail. There is no other conclusion I can come up with for so much mail to go missing on both ends.

Problem #1: Refusal to Provide Service

I went into the Malabar Post Office, as I frequently do, to ship out an international pre-paid package. I stood in line for ten minutes as there were only two postal clerks to check us out. I was the last one in line with no one behind me for a while, but by the time I was at the front of the line, a line had formed behind me. I had one package and asked Clint (the clerk) to please check-in and accept my package for me, so that records shows that the package was accepted at the post office for tracking purposes, and proof that it had been accepted into the postal system.

Clint refused to scan my package into the system; he informed me that USPS clerks only check in pre-paid packages at their convenience, and because there was a long line behind me, it wasn't convenient. He was not going to scan my package into the system for me, but would take the package and put it in a bin-- where it would be scanned in later.

I replied to the clerk with a polite, "No, thank you. I understand, I will just come back tomorrow." He then became very rude. He stated that if any of the other employees scanned in my pre-paid packages, they would get fired.

I asked him why they would get fired for providing a service to me that I had paid for, and was entitled to.

I also stated my confusion by politely saying to him that I have been in business for two years now, and have always had my packages scanned into the postal system when dropping them off (in which he knows because I am in there every other day with shipments, everybody there knows me).

He then firmly and in an annoyed, rude manner stated that they only check in pre-paid label at their convenience, and if he caught any of the other clerks scanning in my pre-paid package, they WILL get fired. Then, he looked at me and said, "I'm serious."

I simply explained how the last time I had left a package with the USPS without being scanned in; it never got checked into the postal system. It was never delivered to my customer; in which USPS refused to help me track this package stating that they had no proof I dropped the package off at any postal facility. They advised me in the future to make sure to have the postal clerk scan my packages for acceptance when dropping them off. I nicely and calmly stated I would just come back early the next day to check in my packages then. Again, I was told if he seen any postal clerk screening in my pre-paid package they would get fired.

I simply just left the post office with my package. I went home, called USPS, filed a complaint and was told that an investigation had been opened, and that I would receive a phone call within two business days.

Clint was loud and rude; even though I was being polite about the whole situation, he continued to demean and embarrass me in front of all the postal workers and customers-- as if I did something wrong.

My Case number filed is CA10576634; I never received a return phone call.

Four days later, I called back in because I now had eight packages to be scanned in and shipped, but I did not know what to do being that I did not want to go in and deal with the same degrading situation.

I opened a second case CA105787407 regarding this situation, and was told that someone would call me within two business days--still no call.

I have since gone in on Clint's day off; had my package scanned in by a different clerk, and accepted into the postal system. However, this as I am finding out does not mean a thing either.

Problem #2: Lost & Untraceable Packages

As of 2011, my packages have not shown any tracking updates, and have gone lost. Some not ever being delivered to my customers.

Lately, the tracking numbers only show that the packages have been accepted at a specified postal facility along with the time and date that it was scanned into their system (thus, supporting the importance of having your package scanned into the postal system when dropping off a package).

However, even with proof that your package was scanned and accepted by the Unites States Postal Service, if your package has not been delivered or has been lost, (as lately quite a few of mine have been) the USPS states they are not responsible for the items that they failed to deliver or have lost.

This means that they are in fact providing a fraudulent service, and committing a crime as far as the law is concerned.

I am paying for my packages to be delivered to a specified address. I am also paying for the service of having my packaged tracked up until delivery. If my packages are not delivered and are not traceable; they have not provided me with the services I paid for, and are obligated to prove that their service was provided or refund me my money.

As recent records show, according to all my recent shipments, packages are not being scanned and tracked any further from the postal facility in which they are being checked into. I pay for the service of tracking my package, and having them delivered. Lately, neither of these services are being successfully provided to me, even though I have paid for these services.

I wonder if it is possible to file a Class Lawsuit against the USPS for financial loss, damages caused by not compensating customers for services paid for and not rendered when packages are lost and damaged in the care of the USPS (in the case where USPS cannot provide proof of delivery or track your package).

I mailed an Express package on Thursday, 7/21/11. The package arrived at it's destination (hotel) however was refused as they did not show a guest with this name. When I called Monday morning to USPS to find out why package was not delivered, I was told they did not know and directed me to Consumer Affairs. I spoke to Teresa and she said she showed package was delivered and directed me to the San Diego Post Office. I called and called and the phone just rang and rang. I called back to USPS and spoke to a Supervisor, Rodney who took my information and said that he would get an answer and call me back. He never did.

I called back a couple hours later and spoke to another supervisor, James, who was beyond RUDE and of course clueless and could not help me. Nobody could help me with anything. Obviously the people at ASK USPS need training. I finally decided to call any post office in San Diego to hopefully find someone, anyone that might be willing to actually WORK AND HELP ME! I did. Farrell answered the phone and was my saving grace. She got a hold of someone at the San Diego PO who found the package, changed the address is forwarding. Then Stefanie called me from Consumer Affairs Houston. What an angel. I sure wish I would have gotten her this morning!!! If more people had her kind attitude, the world would be a better place. I think I am done using USPS for any Priority or Express packages EVER!

I cannot receive a certified letter sent to me which is a large check. I have received two confirmation numbers in a week plus a complaint number. I also spoke with the local post office supervisor who assured me that it would be delivered and it has been a week since.

When the mail person comes, they have no idea what happened to the letter.

A package has not been delivered, and the label number was 1Z2YV0100492310275. The supposed day of shipping (according to eBay) was May 22 2011, but the USPS tracking site displays "There is no record of this item." I ordered an investigation at a Panamanian Post Office, and there was no data of the package having entered Panama. Collector's items cannot be replaced. The damage is beyond description.

My name is Sut ** (Candice), I live at **, Denver, CO 80231. I've moved to Denver from Minneapolis, MN last Wednesday, and I mailed 33 packages on 7/11 at USPS (18 North 12th Street, Minneapolis, MN 55403). I arrived at my current address on 7/13. Since my apartment is facing the mail box house, I watched the mail man (sometimes it's an older woman) come every morning at around 11 AM (sometimes after 12, but usually at 11-11:20 Am). It's always a small van (smaller than a Honda CR-V). I knew that the packages usually take 2-9 days to arrive; since the amount is large, I kept waiting.

During the wait, I received other small mails from FedEx or USPS. Yesterday, 7/21, I watched the mail man came with the small van again, and was disappointed. I went to check the mail box after he was gone, and found that he actually left a hand-written note on a white piece of paper, which was obviously torn down from a larger paper, and it says, "You have packages at the post office waiting to be picked up."

This morning, a small van came again; I ran down to the mail-man, and asked about my packages. He told me that it was him who left the message. He said nobody had told him anything about delivering my packages, and when he asked whom I spoke to, I couldn't answer. He was nice enough to give me his name, Bob and his manager's name, Natalie. He said that she should be able to arrange my delivery.

I spoke to Natalie and this time, she told me that I owe some postage because the people of the Minneapolis post office didn't measure and calculate the fare correctly; therefore, I would have to go to the post office to pay first, and haul the packages back to my apartment, by myself. I asked if I could come to the post office to pay the fee, and have the packages delivered to me--she refused. She said, "We're understaffed" and "you're living on the third floor." I offered that if they could deliver one at a time I would be happy about it. It's OK even if the mail person will just knock on my door, and I can go down to carry the box myself. I understand it's my responsibility to pay, but isn't it their responsibility to tell the customer the correct postage fee and deliver the items?

Finally, she said that she had to speak with her manager, who would be in the office in a couple hours (it was 11:15 AM when I called her because the mail man came at 11:05 AM today), and she will let me know what he could do for me. After three hours, I called again. Natalie said that she had already spoken with her manager, and she claimed that he came to the same conclusion as she. I asked if I could talk to her manager, she said he's already gone. At least, I had his name this time, Adam **. She wouldn't give me a number to reach this person, and said I would have to call again to speak to him. After two hours of helpless struggle, I called the USPS general information number at 1-800-275-8777 and asked for instruction. The person believed the situation is unfair to me, and gave me the direct number to the department of customer affairs of USPS at my location, 303-853-6185. I called at 3:05 PM and left a message. I called again at 3:30 PM and left another message. Their office hour is M-F 8-4:30pm. I tried to call a couple times before 4:30 PM, still no answer. Here I am, trying another way to help myself.

Step out of the story and think, if I owed money to USPS, they would not deliver my package until I pay them. Then there was no first attempt of delivery, if I'm correct about it. If there wasn't a first attempt, why am I responsible for hauling the packages from the post office myself? For a person who has nothing in the new home, the only thing I can do is wait for my stuff to arrive. I don't think it's my fault not to have a car. Also, if this wasn't going to work out, the person at the Minneapolis office shouldn't have let me mail all the stuffs in the first place. Why do I have to be punished because they miscalculate the fare? I have already sent this to USPS's website. I really don't know how long it would take for someone to contact me.

On June 2011, I ordered a US passport and paid $182.72 for an expedition processing because I bought two airplane tickets from American Airline on May 18, 2011. I was traveling to Santo Domingo on July 2, 2011 when my kids were off from school and their father had visitation with them for two weeks, also my boyfriend had vacation from work. I scheduled an appointment on May 1, 2011 with a doctor in Santo Domingo to have an operation on July 4, 2011.

The National Passport Center mailed my passport on June 23, 2011 and gave me the tracking number **(FedEx). On July 1, 2011, I went to my local post office again for over the tenth time, to check my box and gave them the tracking number that the national passport gave me to check if they had received my passport. At the post office, they confirmed that they had receive the passport. I spend the entire day at the post office with the manager in charge, looking thru every box possible to see if they misplaced the passport and on the phone with the national passport center but they couldn't find it.

I made numerous phone calls to the National Passport Center and every time somebody different answer the phone, they gave me different information on the steps to follow in order for them to issue another passport. The manager at the post office just apologized to me for loosing my passport. Finally, the manager at the National Passport Center asked me to download a form which I have filled out and faxed in order for them to mailed me a replacement passport overnight. They gave me a tracking number ** When I checked the tracking number, it said that the passport would arrive at my house at 10am on July 2, 2011. My flight number ** to Santo Domingo from JFK was leaving at 11:30am. I panicked because I knew that I wasn't going to make it to the airport on time since I live 2.00 hrs from it. I called FedEx phone number 1800-463-3339 and explained to them my situation. They put an urgent note for the driver.

On July 2, 2011 at 7.00am, I called FedEx again and asked them how far the driver was. The lady told me the she hadn't pick up the mail yet but if I wanted, she was going to hold on to my passport in order for me to pick it up myself early. She told me that if it was delivery as planned, it would get to my house around 11:30am or 12:00 noon.

I wrote the addresses where my passport was hold on and got there at 8:15am but the office open at 9:00am. I waited until opening and I got my passport, from there I went to the airport. We got there 30 minutes prior the flight. We wasn't able to abort the plane.at the airport. They explained to us that we couldn't wait either on stand by because they were back up from the day before and wasn't any direct flight to Santo Domingo with in five days.

I called my brother at the Bronx and asked him to call the doctor in Santo Domingo to see if he could change the day of the operation for me. The doctor couldn't do it. The only available day he had open after that was three weeks after. I explained my situation at the airport and the only choice they gave me was to purchase two other tickets from JetBlue. Flight number ** that was leaving at 3:30pm. I bought them and called my sister in Santo Domingo to let her know the new time to pick me up at the airport SDQ in Santo Domingo.

We would like to know why if we got a confirmation on June 16th, then the mail would be forwarded from ** to ** Now it is July 21st and the mail is not being forwarded. Why can't anyone give any answers? The systems are down, the supervisors thought it was taken cared of and to call back tomorrow. I could go on and on and on.

In the meantime, we are not getting the mail and we would like answers as to why not? The original confirmation is **. Can someone please help us out or we will report this all to higher authorities who can figure this out!

i mailed out a priority mail large flat rate box to my son at ft. bliss on feb 15,2011 i called the post office on base to tell the post office that i sent a box to my son and it should be arriving there a couple of days later then i called the building where the mail is delivered to the soldiers and told them that a box was coming there for my son well guess what the box is not there my son never got the box it never got delived to my son i have called everyone on base and got no answers i either got hung up on or never received my phones calls back i went there in march of this year 2011 and looked in my son's room and it was not there not even the stuff that was sent there i put in a money order and put a tracer on the money order and it was never cashed and now the box is lost here it is july 2011 and i called the base and it can not be found i have a list of what was sent to him that was in the box nobody wants to help me or find the box i have the receipt where i mailed it but the post office where i mailed it offered me the tracking sticker to put on the box he had gotten boxes before this one and he got every one up until this happened and after that he got all boxes except one it was sent back to me stamped "unclaimed" if i can send a package clear around the world but a soldier can't get a package in the united states

I mailed 60 wedding invitations, first class mail, dropped off inside the La Verne, CA Post Office on Tuesday, July 11th. They were addressed to at least 8 people in La Verne, 45 to local California addresses, and 7 to New Zealand and Australia. As of Saturday, July 16th, not one person has received an invitation. I went to the post office on Friday to ask them to investigate. First I was told by the clerk that nothing can be done, so I asked to talk to the Postmaster. I waited 1/2 hour and finally he came out. He copied my address labels, receipt for the postage, actual copy of invitation and envelope, etc. and said that he would look into it.

Now I have to have the invitations reprinted and remailed out. I want the post office to pay for this.In the future, everything will be done by email, and online bill paying. Americans can no longer trust the post office.

I used the on-line service to change my address from Florida to Jersey City on April19. Confirmation number 1110990000525400. The change was to be as of 4/27/11. I also telephoned magazines, medical insurance, and all other significant organizations from which mail was expected. At some point in late May or early June, I discovered my mail was being sent from Jersey City back to Florida. My address change had been erased. I have filled out two more forms at the P.O. I still do not get my mail here.

I "won" an auction on e-bay, items were shipped to my P.O.Box with delivery confirmation. I checked the tracking number on Friday, July, 15th and it listed the items as being Delivered on Wed. July 13th yet they weren't in my P.O.Box nor was there a key to a postal locker in my box. I called the post office and was told that the zip code on the scan sheet looked "odd" but that they were scanned in as being Delivered.

Best that Judy(local Employee) can figure is that the key to the postal locker was placed in the wrong P.O.Box and that the person that owned that P.O.Box took my item. Judy was going to put a note in all the boxes that she things might have gotten the key by "mistake"(negligence more like it) in hopes that the person will be honest enough to return my items.

I returned 2 packages through the post office on 6/17/11. Neither item has been received back by the 2 different merchants. I could understand if maybe 1 of the items didn't get back to the merchants but neither one of them did. They went to two totally different merchants and states. I didn't insure these items as I have never had a problem in the past.

When I approached several staff members of the usps they said sorry can't help you. Well I think it is very strange that neither package was received back as if they never got mailed to begin with. Now I am out about $120.00 for both of these items combined. I have submitted a claim to my local USPS and haven't heard a single word. When I originally called the claims office 1 week ago I was never called back until 1 week later which is today. I don't think that is very good customer service to the public. We have to depend on the USPS for most of our mailing needs and I am not at all happy. I am requesting the $120.00 refund for losing my packages.

For the past year I have been having issues receiving my mail as well as receiving others mail. I have called the 800 number they sent me a post card with the pink sticker to place on my box that worked for a few weeks, then I called the postmaster Debra who said she was going to have then check and double check and sign a card for a few weeks that was done for about 1 1/2 weeks, again I have tried to get this resolved I called the consumer number and they said I have to write a letter( very ironic I think) but I have to write a letter to Dora Therian to get the ball going to try to resolve these issues other then this when I get missmail I am supposed to call and speak to the route supervisor for them to get it because up till now my neighbors and I have just given it to the correct neighbors. But what about the mail that never makes it to me??? I have been waiting for 8 weeks for a social security card for my son that was never received mail via usps on 04/13/2011.

Brought in mail on July 1st to be sent next day/Priority with tracking. As of today July 11th my item has been misplaced & per the post office there isnt anything they can do. The lost mail has cost me $1294.80 & i am going to demand i get reimbursed by the post office.

I ordered the Insainty work out program through paypal and my tracking confirmation says it was delivered to Coppell tx 75019 on June 22, today is June 30th and I dont have it. I have been talking to the office in Coppell TX and they told me the mail man says he knows he delivered that package so they had him look again. I was then told he could have put the key to a partial locker in someone else's mail box. If that is the case someone has my package and since its a program everyone wants what is the likely hood that they will say hey this dosent belong to me let me send it back.

USPS in Coppell tx tells me the only thing I can do is file a complaint. I asked them what that will do basically she told me nothing I will just be filling a complaint and because of their screw up and the mail man not paying attention to what he was doing Im out of my money. The only thing that will be done to him is he will be disciplined what kind of crap is that? It should be a no tolerance rule that a mail man can put someone's mail in another person's mail box and get away with it! Whos to say he didnt take it for himself. There is no one watching these people and it seems to happen alot.

On 4-4-11 I went to this post office to mail out an international package. The instructions to me were to have a tracking number so that a resolution center could track the package so that I may be reimbursed for the items inside once it reached its destination i the UK.

It has been over two months and I can't find the package on usps. I called 1800-222-1811 to find out where it is. I was advised that because the package was 1st class the package could not be tracked and there was nothing I could do to recover the $190 for the cost of the items inside.

I need to recover that $190 or have notification of some type letting me know the package was delivered. I was not advised that once the package left the US that the package was no longer trackable. The post office that mailed out the package keeps telling me that the label number is the tracking number and it may just take some time or that it may have been in the airplane that had the bomb threat, however I believe that happened in June. I keep getting the run around and am getting nothing for it.

How do I recover the cost of the items? It has been over two months. With out being trained in the Postal Service field, there was know to know what would happen.

USPS lost my son's passport and certified birth certificate mailed from the federal government via priority mail.

A member of the household moved, and put in a forwarding address.

The postal carrier apparently couldn't figure out what to do with everyone else's mail, so they just decided not to deliver it. So our mail sat in a crate for two weeks, and never moved.

Some of our stuff, including a package of mine, was forwarded to that person's new address. To make matters even worse, it turns out the address they were forwarding it to, wasn't even correct.

Now it's supposedly being sent back from Chicago, to Naperville, with no way of tracking where it is, other than calling the Naperville post office, and dealing with people who have no idea what is going on, and constantly giving my number to people who never call back.

It's difficult to figure out exactly what is going on, due to the incompetence of the Naperville post office staff.

All of this, because one person's forwarding address (which they got wrong) apparently applied to the other two people living in the house.

We are tired that USPS loses our packages and they never do anything about it. We ship most of our items First Class Mail and we pay delivery confirmation on each package. Sometimes USPS loses packages right away and they never update the tracking information on their website. Sometimes the tracking number shows "Delivered" but USPS delivers it to the wrong address therefore our client never receives their items. I have opened so many cases on USPS and I never even get a call back. We have lost so much money as we ship a lot of packages daily and we have to refund our clients that never receive their orders. Someone has to do something about this as it should be IMPOSSIBLE to lose a package when it has a return address. PLEASE HELP!

After moving here I used the change of address form THREE times and still did not recieve any mail. I have both me and my husbands last name on our box in big bold print which you cannot miss. 2 Friends sent me birthday cards. one was returned to them saying no one at that address, was was never returned or received. Four months after living here my sister sent a wedding invitation which was returned to her again with "return to sender" and no explanation. I have had packages sent here never show up and never returned which I lost money on.

I have had one with tracking confirmed it was delivered here although that day NO mail ever got here and I waited all day for it and left my doors open so that my dog would bark to let me know if something came. I ave lost money time and time again on both merchandise and paying for shipping and now I am forced to have to open a PO box just so that I can receive mail! Why should I have to pay for this? I still get peoples mail who used to live here last year as well as other tenants who moved 6 months ago.

The mail boxes are clearly marked yet I get mail for other names and address thrown in my mailbox. I have complained numerous times to the post office and they don't know what to tell me or what to do. What can be done about this?

This also feels futile.

I realize that the majority of USPS employees try to do the best they can. But what can we (customers) do when our mail is so unreliable that we become exasperated? Mail and packages vanish, esp. packages. The people who moved and left forwarding addresses years ago are still having mail show up at our house. We are losing $$$ in packages disappearing, both directions, whether it is scanned thru our local post office and does not come to our home, or we drop off packages (we can't always stand in the endless line to get insurance) and they never get scanned into the system. So we cannot prove we sent it back.

This is simply beyond incompetence. Where are our packages going? They cannot vanish into thin air.

Yet we are paying for packages to arrive at our home, then cannot prove where they went. How can we continue purchasing by mail when vendors only use USPS, not FedEx or UPS? We have no choice.

No answers, just complaints and frustration.

I called USPS today and someone is supposed to call us about it (again) in 2 business days. So far complaining does not help. It does appear the system is permanently broken.

I ordered 2 packages from amazon on sunday June 5th 2011 i was checking day by day to see where my package was at and on friday June 10th i checked and sad that it has been delivered and i also got a text to my phone from amazon that it also was delivered but it hasnt arrived at my front door

I have asked via telephone and in person at this post office branch since December 2010 for the carrier not to leave packages. I have posted signs on my mailbox, still the same thing now. In May 2011, I tracked 2 packages online that I've been told were confirmed delivery that I never received and I was told there is nothing can be done due the confirmation. I asked if someone signed for them. I was told no, it just mean the carrier delivered it to the address. I then stated despite the numerous times I have asked for packages not be left and now are missing. I said what am I suppose to do now? I don't have my item regardless of how many times I request, complain or demand packages not be left. I was told "sorry we'll talk to the carrier."

This is a further complaint about the Chewelah post office, on almost a weekly basis we get someone else's mail. It is our practice to personally return the mail to the clerk inside the post office. The manager was notified last week. One of the clerks put a note on the back of our box asking mail sorters to be more careful and they have always been pleasant until this morning when my wife took some mail that was in our box that was addressed to someone else with a different box number.

When she handed the mail to the male postal clerk, he threw up his arms and raised his voice and said: "we are only human and people make mistakes we are only human, there is a slot out front for that and you don't need to be bringing that in here all the time." The only difference from today and a few days ago was there were other customers in the office this morning.

This was the same clerk that offered to put the note on the back of our box and admitted that they often get careless. This is the third time this week that we had to return someone else's mail this week. It makes me question how often is our mail being put in someone else's box and not returned. My wife should have been treated with more respect then to be yelled at in a federal public building by the clerk and to be told she shouldn't be bringing it to him. There is a slot out side for this. Which suggests this missed placed mail is a common practice. Last Feb, we filed a complaint about our mail that had never been delivered and they assured us that didn't happen in their office. Well, I now know it does happen and often. I respectfully submit this complaint and request that this matter be looked into .

I need the mail man to pay attention to make sure I get my mail.

I have contacted the USPS on several occasions to complain about late mail. On May 4, I received a DVD from Netflix that was mailed back in December. I canceled my Netflix account back in February so there is no reason I would receive a thing from them. I called to complain that day and was told someone would contact me within 2 business days. It has been over 2 weeks and no one has contacted me. This is not the first time this has happened. I received a letter from USAA a month after it was dated and postmarked. I complained when that happened as well without any resolution. I am afraid there are pieces of important mail I may not be receiving because the system is breaking down somewhere and no one seems to care. The complaint number I was given on May 4 is **. Thank you.

My zoned postal office is located at 575 East Tremont Avenue, Bronx, NY 10457. At one point, I was getting personal mail left open in my mailbox. I contacted the Mail Inspector and received an apology through the mail. Just recently, I had two of my major credit cards (HSBC and Union Plus) change addresses without my consent.

When I contacted the credit card companies, they said that an automated postal service change of address was processed and they couldn't give me any more information. They told me to go to my zoned postal office. I called before I went over there on a Saturday and I was told that I would have to speak to the supervisor there, Kelvin **. They told me that he would be there to assist me. I came to the post office twice that day and I was kept waiting until I couldn't wait any longer. I was unable to get anything done.

To this day, I don't know who fraudulently changed my address to those credit cards. I am very irritated and agitated that all they could tell me was to call 877-876-2455 or go to **. That phone number did little to help me and the website I was given wasn't valid. This last incident, I have found out that some of the DVDs that should have been delivered to me were watched by someone else and returned straight to Netflix without me knowing about it. I cancelled my Netflix account. I didn't get my Con Edison bill last month and I'm not sure why. These separate incidents have frustrated and infuriated me to the point where I feel I have nowhere to turn. I hope that I will be able to get some feedback from someone on what to do with this situation.

My rights have been intruded, invaded, and imposed on. I feel helpless and I don't know where to turn. I feel violated and the situations that have appeared with regards to this Post Office incompetence have made me go through measures that I should not have in order to protect myself from further violation. I don't want to do anything and I feel like something might get lost or stolen because I didn't do anything about it. Please get back to me with what actions I can take to make sure that these incidents stop occurring.

A package have been sent to me from Russia on 04/23/2011. It arrived to Moscow on 04/26/2011, then on Russian ems website it says, it has beem exported to the USA on 04/26/2011. But today is 05/19/2011 and it still didn't arrive to USA! How is it possible? On UPSP website, it is the same information about my package, except it says that originating post office preparing to ship my package. So how to find out where is my package and which website says true?

When I called to their 1-800 number, all what they say is to write a claim, which we already did. But how long is the wait until somebody will really look at this? These are important things for me, as I'm expecting a baby in less than a month and there is jogging stroller inside ,which were a present from my parents. There was a little mistake on the package zip code, correct is 29617. But the package still didn't arrive to USA, I guess it wasn't the case.

My father sent a mid-sized parcel to me from a local postal office in New York. He paid for the shipping charge to Japan and was told it was classed as priority mail. The package never made it to Japan and this was shipped in February 12, 2011, well before the earthquake on March 11. It should have arrived but instead, no trace of the package can be found. It was scanned once at the counter upon acceptance but never scanned at the next transfer station. Or it might never have made it that far as well. Basically someone handled this parcel and either placed it in a wrong bin or walked off with the contents. It was a parcel containing six hats, some gift wine glasses and birthday cards for my daughter.

It's amazing how no one in the postal system could explain the normal journey a parcel would take to get to Japan from NY. Each person my dad and I spoke with gave a different tale. The 1-800 line was useless and their help was suggesting to file the claim and that is all. They seemed sure enough it was lost and unlikely to be found. No one could explain the reason why this parcel was not properly scanned at the next transfer station or report back any evidence that an investigation was actually underway. Their investigation was merely typing in the parcel scan number into their track and confirm engine which I already did online for free.

They merely read me the same results. I was shocked to see how poorly they have pursued this and still await some information or explanation. This is the second incident involving the failure of delivery on the part of the US postal service. Why bother asking for insurance money and placing barcodes on parcels if they are not properly or responsibly handled? Our claim has been filed but no word yet from those guys at USPS.

On 4/20/11, a notice was placed in my neighbor's mailbox. My neighbor was on vacation. I had been given several dates for this item. Today, 5/13/11, I have not received this item. Now there was a notice placed in my mailbox on 5/11/11, whereas I was not at home. I was promised that this shipment will be redelivered on 5/12, in which I spent the whole day waiting for delivery.

Today is 5/13/11 and I have not received this shipment as well. I did call the Cathedral Post Office. Someone picked up the phone and placed me on hold for approximately 20 minutes and then I was disconnected. I tried to call back and there was no answer. Something needs to be done. I am a disabled person. Therefore, I refused to stand in line trying to pick up a package when I paid for delivery. I would greatly appreciate if someone would look into this matter and advise me of their findings.

I sent a package to my daughter containing headphones using Priority Mail. Using the online print and ship service, I entered my daughter's email address so she is notified of the shipping information. When the package was supposed to be delivered, my daughter was not home so the following business day, she called the local postal office in Oxnard to report the missing box. She was told that they will talk to the carrier and call her back. Upon learning of this problem, I called the USPS 800 number and was given a case number and was told that someone will be contacting me in 2 business days. After 4 days of not hearing from them, I called to follow up on the case. I was then given the direct number to the delivering office, the same office my daughter contacted, so I called them and I was told that they will investigate and call me back.

Days later, with no word from them, I called the office again and again was told that they will investigate and get back to me later that day; it was a Saturday. The following Monday, I called them again and told them how disappointed I was with the customer service this office provides and asked to give me an answer one way or another. I was then told by the supervisor that the package scanned as delivered. That I know though my daughter never saw the box. I asked what options do I have and was told that without insurance, I have none.

My feeling was that, it was their negligence that caused this package to get lost but I was given the "tough luck" response by these people. I even explained to them that where I live, when a package is undeliverable, the post person leaves me a notice in my mail box so I can pick up the box the following business day. When my daughter finally caught up with the delivery person, she was told that the package was left at her door step since it's easier to leave it there than go back to her parcel box to put it there. I'm not convinced that it was delivered to her and mysteriously disappeared. But regardless of what really happened, the only thing clear to me was that I shipped this package using USPS service and it never got to the destination, to my daughter. They lost it but to them, it's my fault for not paying for additional insurance for it.

On April 15, I mailed from home my tax payments to IRS and to the state of Colorado, but hey have never been received. Therefore, I will have to pay a stop payment charge at the bank and a penalty to the state and IRS for late payment.

I returned an item on 3/14/2011, and I did not track my item. It's been more than 30 days and the return item has not been received. I paid the item. The invoice number is on my debit card. I mailed the item and the post office do not know where my item is at. Somebody at the post office took my item.

I sent a package to Mexico from NYC, the USPS offers international service (even express) and I paid for an insurance. The items in the package had so much personal and familiar value but they delivered the package incomplete. I called USPS and they said that they gave the package to a third company and somebody on the way stole my stuff. Now, after three months, they don't want to give me my insurance money back. They hung up my calls because they have no more information regarding the package. They always say that they're going to let me know but I never received a call from them.

I have filed a complaint to the USPS Inspection Service, concerning Mail Fraud and Mail Tampering, but I am still having problems receiving mail to my current address. I have not received any results (Reference number: **).

I have been tracking a document sent via Express Mail International. As per the tracking info on the USPS site, it says my document was processed and left the Los Angeles CA 90009 facility on April 1, 2011 and is currently in transit to the destination. Today is April 11, 2011 and the document has not arrived yet. I live in Los Angeles! How come my document has not arrived yet? I have called USPS, filed a complaint, went to my local USPS post office and they don't have an answer! What do I do? The documents are very very important. What is my recourse? Help!

I had a package sent to me from Oakland to Orange county, ca. That package was refused for delivery by Oakland post office. I called several times with excuses ranging from not enough postage, wrong zip code, sent to the wrong post office and that it was reset to Orange county. A few days after I opened a claim, they called me up saying they had my package at Oakland and it would be available to pick up. They would not send it to a post office in Orange. I'd have to pick it up in Oakland!

So I drove though the night up to Oakland to get my package. On arrival I spoke to a woman who said she had put a note on it the night before and it would be in the back room. She came back looking confused and told me that the package was then missing and she didn't know where it had gone. So I drove about 500 miles for a missing package. It's been two weeks and they still can't tell me what happened to it.

I mailed my cloths (USPS) from Littleton, CO to Jacksonville, NC. The boxed arrived at the local PO and at some point between CO and NC, the box either broke open or was opened and taped back up. Several items were missing from my box and one shoe and 5 ladies tops were in my box that were not mine! Figure that one out!

On March 14th 2011 at 11:54 am, I went to the US New Dorp Branch Post Office to mail out a package. At the window with clerk number ** assisting me, I mailed out a ten pound box for which I paid $30.20 on priority mail. I did not purchase insurance nor did I purchase delivery confirmation. I was told that the package should arrive in two to three business days.

Ten days later, I called the Post Office because the package had not arrived at its destination. I was told by a USPS representative to call the Customer Complaint Department. On March 24th 2011 at 11:00am, I called 800-275-8777 and filed a complaint. I was a promised a call back from the USPS within two days but I never received a call, so I called them numerous times again.

At 1:40pm today, I was finally informed that nothing could be done and to contact the Consumer Affairs Department. The package has a value of over $200.00 in content plus the $30.20 I paid for priority service and I'm being told by the USPS that I have to take this as a loss.

The post office delivered my package to the wrong address. I have delivery confirmation dated 3/17/11. They admit they delivered package to wrong address, However, there is no recourse. They do not know where the package is. I have no package. I am w/o goods I paid for and PO refuses to reimburse me for goods they misdelivered! This is so wrong. How can they get away with that?

Tuscola, Illinois post office contacted several times and Hazelwood just can't find it. This cause our business much distress as a check for a payment due to Manheim was lost and we had to reissue a payment. I would like a refund. No one will issue me one. I find this to be unacceptable. We lost priority in a a selling spot for a vehicle we took to Manheim, St. Louis due to the lost mail. This cost us our time, and extra money, not just the $3.24 I lost in this mailing.

Ordered dog collars from England and have not received it. The order was placed in October 2010. Royal mail said that the United States Postal Service has it but I have emailed them but no response. I did get a survey only from them.

We noticed mail missing from 12/2010. There were 3 checks mailed by StateFarm Ins. on 12-22-10 1 notice from the dept of licensing on 12-17-10. 1 bill from Sacred Heart Medical center. I called today to all partys above Statefarm said the checks were mailed yet uncashed I called DOL they told me a notice was sent on 12-17-10 I called sacred heart and they told me there billing date was12-16-10 we received none of these I got concerned and went to the Chewelah Post office and talked with the postmaster I believe her name was Sherry and expressed my concerns to her and asked about any reports of stolen mail from anywhere before being delivered to Chewelah.

She said there had been no reports and she would go in the back and look around our PO box and all other undeliverable mailings she came back and told me there was nothing of ours I asked her if there was any way to track mailings she stated unfortunately there is not unless it has been sent certified I asked her if there was any one I could contact about my concerns and she suggested the consumer affairs. All parties that I called today stated that all of these mailings had been sent to **. Any help would be greatly appreciated.

I went to pick up a parcel that had arrived at their facility on February 28th 2011 since I had not received any notices or parcels on an item that I ordered. I received a notice both from the vendor and the USPS website that my order arrived at the post office on February 28th. The label number is ** per USPS Label/Receipt Number ** Service(s): Registered Mail; Status: Arrival at Unit. The item arrived at 7:06 am on February 28th 2011 in Federal Way, WA 98023.

I was told by Ed at the USPS office to contact you since they cannot find the package. I lost of a $117.00 purchase.

I received a letter from my cousin that lives in Harbor City that was to be given to my granddaughter for her birthday. When I received the letter, it had already been opened. You could tell that the envelope was sealed. Unfortunately there was suppose to of been 2, 20 dollar bills in the envelope but it wasn't. I know the money is gone but the P.O. needs to investigate their employees.

On February 16, 2011, I presented at the United States Post Office Old National Station a 30lbs 12.2 oz parcel (big box) to be shipped to Madison, AL with an expected delivery date of February 19, 2011. Over 21 days later, the parcel was never received. The confirmation status indicates that the parcel was received at Old National Station on February 16, 2011. Old National said the parcel is not there, Alabama station indicating they never received it. The parcel was insured for $100 but the items in the parcel were priceless. I shipped sentimental priceless items of my recently deceased (1/16/11) brother to our nephew on 2/16/11.

USPS wrongly delivered my package with tracking info : ** and after inquiring with them, their supervisor asked me to call again after 3 or 4 hours. She said though that there is no guarantee that you will get further information. USPS site does says that package was delivered to a guy named Elvarado, but I am Indian-Asian and I have nobody with that name in my house. USPS is clearly not taking responsibility for their actions. My package was worth $160 and it looks like I lost it. Corruption is growing day by day in this country.

USPS lost my package. Package is in NY, while I'm in NV. USPS is doing nothing. The phone might be broken.

I sent an irreplaceable document, a Last Will and Testament via registered mail to a Long Wood Florida address on January 29th 2011 and to date February 8th. It has not been delivered and no one in the postal service seems to know where the document is. All that I am being told since Saturday 5th is that, someone will contact me at either the telephone number or email address I provided and also that it arrived in Carol Stream, IL on the same date it was mailed.

I have paid for a service that I have not received and no one seems to really care. I would like for this document to be located and delivered by Feb 10th. There are court proceedings being held up due to this situation.

I mailed a package on Dec. 27, 2010 and it was never received by my son. I have called several times and the call last week told me it was located and expected to be delivered by Jan. 23, 2011. Well, it was not delivered. I called and they told me that it was expected to be delivered next week. I then told them that was what I was told last week. The operator then gave me a consumer phone number to call on Monday and gave me another, third one! The package was only going 175mi. Please help as my son is looking everyday for it.

My mail was sent back without being notified. I had to pay late charges due to bills being returned and also have not received checks ordered from my bank as they were returned. I was never notified to contact sender with the correct address, a PO Box instead of a street address. I had no problems for years getting mail delivered. I contacted Arley Post Office and was told that I should make sure the correct address is on all mail. But I have no clue what was sent back in order to notify everyone because clerk Amanda ** never notified me that she was returning my mail to senders.

My daughter while in New Zealand sent home items of value and clothing which she insured on March 20, 2010. When the package arrived, it was damaged and only the clothing remained. The missing items totaled approximately $330 USD. After months of trying to get her money returned, neither the US or NZ post offices will replace or refund her money. This week, we learned that they are sending a check for $80, the amount of the postage to send us the package. Even after taking the package to the post office which stated that the package was damaged before we received it. We are at a dead end at this point as neither the US post nor the NZ post will make this right with her.

I am sick and tired of USPS losing mail and not having any explanation. Especially after four time with priority postage and signature confirmation. Each time they screwed up and lost it and no one is accountable. No explanation, other I had to take action and call the remote post and try to find my package. No knowledgeable personnel who can work customer issues. It's usually up to the individual to handle their problems. I wish FedEx would put these hacks out of business once and for all.

I mailed a large flat rate box at the Port Angeles Post Office on Tuesday, Oct. 12, 2010. It was heading to Japan. The first and last scan was in Port Angeles. Heretofore, when I had mailed exactly the same size box in the same manner, I received scan info that the package left the United States, arrived in Japan, left customs in Japan, and was on its way to be delivered. This package never received any scan for having left the United States. The USPS 800 number is totally useless. They can do nothing for me, and the same with my local post office. Please, please help! I need my package to be located and delivered. The USPS is so unhelpful. It is flabbergasting. I am totally sick over this.

I ordered a package from Hongkong early September. The package had the wrong zip code on it. When sent to the USA, the address on the package was:

The zip code should have been 43230 for Gahanna. The seller in Hongkong sent it to the zip code on the receipt which was 43219. Once it got to that zip code, the postal service should have caught the error and sent it to the Gahanna zip 43230. I went to the Gahanna post office and the Columbus post office and the item has disappeared. I need to get reimbursed for this item. It was a $109 computer. It as a gift. Tracking # xxxx***

My friend mailed my two suitcases that were filled with clothes and jewelry from Brentwood, California to Miami Beach, Florida. She didn't insure them but I paid $87 or so to send them. Though both suitcases were filled to the brim, I only received one and it was less than half of what it started out being. What do I need to do? She spoke with the post office and they suggested this but no one is claiming responsibility. What can I do? They owe me my clothes, my jewelry plus the cost of shipping the suitcase that I never received. Help!

My son sent a letter on 9/10/10, guaranteed for delivery by 3PM on 9/11/10. I called and tracked it online, through customer service and the local post office. No one knows where it is located. My son paid a premium price for the guaranteed delivery. To me, this is mail fraud. A fee was charged for a service that didn't happen. Whoever was the person who dropped the ball needs to be held accountable. I needed to get the check sent to me, deposited in my bank today. This is a tremendous financial hardship for me. My son would have sent the money Western Union if the US post office wouldn't have been able to guarantee the delivery, but they did.

I send out my USCIS application packet on August 31, 2010 via express mail next day delivery, that is on the 1st of September 2010 (guaranteed delivery before 12 PM). Tracked the package all day. Got no updates. I called USPS customer service and they said the mail man will return and update the status of the mail. They only know to read what I was able to read online.

Next day, 2nd of Sept 2010, I called again 1800-ask-USPS: no updates on the tracking number. Update: Arrival at Unit, September 01, 2010, 10:20 am, CHICAGO, IL 60604. Got the consumer affairs number 612-, but I am unable to locate what happened. They provided me with consumer affairs number in Chicago. Called consumer affairs office and spoke to 3 agents. They are unable to help locate the package. They provided me with the LOOP mail facility number. Called the number (312-xxx-3530/3533/3534). They responded and provided me with verbal information as follows: "We attempted to deliver your item at 11:43 am on September 01, 2010 in CHICAGO, IL 60604 and a notice was left."

All day passed with no information. Agents got my number but never responded back to me. One of the agents asked to call back tomorrow morning. On the 3rd of September, I called the same USPS LOOP facility. The agent says packet has been delivered. We don't hold any packets/mails here. Called consumer affairs. Agents start screaming on me over the phone: "We don't have information. Contact USCIS. We have left the notice and they have to come pick it up." I asked to connect to her supervisor: no supervisor and no other agents to transfer.

Called USPS LOOP facility in Chicago. I was put on the hold and left no response for an hour. I called consumer affairs. The same agent starts screaming no information, just the LOOP facility number to provide. I called LOOP facility Chicago post office again and asked if they are willing to help me or not or just want me to keep calling just to know if the mail was delivered. So updated with this. Now the information is different: packet has been delivered but no delivery confirmation. Agent asked for a fax number to fax the delivery confirmation label. Nothing so far. I'm still waiting.

My other friends mailed the application the same day in the evening and it was accepted by USCIS next day morning at 10:30 AM (FedEx and UPS). That is what I called service. I called them to see if they can help me move this packet out of USPS and mail to USCIS. But USPS has the most disgusting staff to deal with. USPS needs to conduct training sessions to their illiterate employees and teach them how to talk to customers.

I hope these people monitors the calls. They have the rude people sitting around all over the place who just don't know what they are doing and provide any help to their customers. I would recommend not using this service at all and don't even try to talk to any. Most unreliable, irresponsible and careless staff. They don't know what they are doing. My application was delayed and as per the guarantee, the mail was never delivered before 12pm next day but instead was sitting somewhere else. I lost my money, my application is late, and my processing is delayed.

My girlfriend, Kristen, ordered and paid for a pair of shoes for my 3-year-old son from Famous Footwear and had them delivered. We watched the tracking of shipment for a couple of days by the conformation number because we needed them ASAP. They never showed up but the shipping tracker stated they were. Kristen went up to the post office and the clerk said she didn't know and that she'll talk to the postal carrier and we'll come back tomorrow. The next day Kristen went back, they said the carrier set them on our fridge in the garage. When Kristen told them that's impossible because we don't have a fridge in our garage and the garage is never open. She changed the story saying he put it in our mailbox. They won't do anything and my boy needs some shoes.

I mailed out a letter on August 21st, first class mail with delivery confirmation. In the letter was my wife's old passport that we were sending back to be renewed. This letter was processed through sort facility on August 21st in NY, the day it was mailed. It was processed through sort facility on Aug 23rd and stayed there until 11:56 pm, August 27th and processed through sort facility on 8:26pm, August 27th. As of today, it still has not been delivered to the address in Philadelphia; it has been in Phila since August 23rd. At the following zip codes 19176, 19107, 19105 and 19176; it is going to zip 19109 zone 2 npic (passport renewal office).

Does anyone have any ideas what can we do to get this delivered to its destination or returned to me. I have called and sent e-mails to the post office on several occasion and have claim numbers. Please advise. I have lost United States passport plus check for 110 dollars.

I ordered a cell phone service from consumer cellular. The package was shipped on 8/30/10 out of Portland, OR. By both USPS customer service and consumer cellular, it has been confirmed that the package was delivered on 8/30/10 at 11:39am in Phoenix, AZ. This was confirmed after I gave my tracking number. On this morning, 9/1/10, I received other mail in my box but not the package from consumer cellular. I have complained to USPS customer service and was given a case number, but I have no faith. I had a problem in the past when I ordered a product from Purity Products. The product is designed to promote prostate health.

The USPS in Phoenix repeatedly returned the item with the false claim that I was not at the address and the item was not deliverable. I repeatedly confirmed with the company that my correct address was printed on the shipping label. A complaint to USPS customer service did not help resolve the problem. I got so frustrated that I just cancelled my order.

As a result of the prostate formula not being delivered, my health could have been put in jeopardy.

A package was sent overnight on Monday, August 23, 2010 at 12:10 pm using USPS shipping from Pasadena, CA to Chicago, IL. It was paid in full to arrive before 12:00 pm (noon) on Tuesday, August 24, 2010 and no signature was required. Myself and my spouse stayed home from work all day to receive the package. It did not arrive before noon, no notice was left in the mailbox, on the door or anywhere in plain sight. The doorbell was not rung, no knock on the door. I checked the tracking number online immediately only to find that the package claimed to have been in transit to my apartment. I waited until 4 pm to check the tracking number online again, after having checked the mail retrieval area of my apartment complex several times to discover no package or notice was left and that the online status claimed that the mail carrier had "attempted to deliver the item at 10:19 am on August 24, 2010 and a notice was left." Clearly no notice was left and no indication that an "attempt" was made (no note, no knock, no ring) when the package was meant to be left at the site without a delivery signature needed.

The website stated that any issues regarding failed attempts be reported immediately to a representative at 1 800 ASK USPS (275 8777). I called on Tuesday, August 24, 2010 to report failed delivery on the item paid to deliver before noon and was told specifically to contact the USPS consumer affairs department at 312 983 8403 between 8:00 am - 5:00 pm to report the specific incident. But first I asked if I could pick up the parcel in person at the carrier location.

I was instructed to call 773 772 4734 between the hours of 8:15 am -6:00 pm for the Wicker Park Post location at 1300 N Ashland Ave to ensure the package was held there and that I may be certain to pick up the package at this location as all packages including PO Boxes, commercial packages, residential packages, overnight, expedited or other packages come to this location only. At the time of speaking with this representative, it was past 5:45 pm. I called the Ashland location at 5:50 pm, no response. I called at 8:20 am again with no response. I resorted to going to the Ashland location in person to inquire about retrieving my package only to find out that the sign on the door says the Ashland location opens at 8:30am, not 8:15am.

To my disadvantage again, I was told by the attendant on duty that no packages are ever sent to the Ashland location with the exception of packages sent to PO boxes only. Additionally, she handed me a photocopied and cut piece of paper indicating the actual location (Wicker Park Courier Annex on 1419 Carroll Street) to pick up any packages addressed to recipients without a PO Box. Moreover, she claimed that she and several postal employees at this site had "repeatedly informed the corporate offices that the 1300 N Ashland location only holds packages for PO Boxes."

So not only has the entire day of August 24 been wasted on waiting for a package that should have arrived at noon, the entire morning of August 25 has been wasted for specifically confirming to 1 800 ASK USPS that the package was sent to a residential address (not a PO Box) which they should know where customers can pick up packages not linked to a PO Box and therefore, being given the wrong location information by corporate offices and then by being redirected a second time to go to the Carroll office. Both locations are in opposite directions of my home and required over 2 hours of travel time. This has significantly disturbed my and my husband's working days and now requires me to physically go to a third location to pick up the package. I reschedule all of my appointments for that day and missed on several client/business meeting translating into hundreds of dollars.

I called the Wicker Park Courier Annex several times after returning home from the Ashland post office with both numbers given to be busy. I continued to call to try to get online with a live representative and finally spoke with a female. I described that a package did not arrive at the stated time and I would like to pick it up in person. After explaining that no notice was left and there is no indication of attempted delivery, I asked her to check if the item was at that location. After 5 minutes of silence on hold, she comes back on the phone to tell me that she indeed does have the package at the Courier Annex and she is holding it in her hand. I confirmed the package tracking number with the one I used online, I asked her name (Miss **), I asked her to hold onto the package and not to send it out as I will be there today, August 25, 2010, as soon as possible to pick it up in person. She told me that would be fine, that she would hold it and reminded me that office closed at 3:30 pm. After 45 minutes of transit, I arrive between 1:00 pm -2:00 pm at the location only to receive a disgruntled attitude and snark from a woman at the counter who had the same voice, demeanor and poor tone as the woman on the phone.

Upon arrival, I had to explain the entire situation again, I gave her the item tracking number I used to check status online. I gave my ID card and proof of residency in Chicago. After 10 minutes of disappearing into the backroom, and with a line of 3 customers behind me, she came back informing me that I should have gotten the notice claiming delivery. Alarmed, I reminded her that no notice was left regardless of the online tracking status note. I asked her where my package was after giving her all the necessary information and she said that it was already sent out! I specifically asked a Miss ** to hold the package and yet it was sent out anyway.

I explained to her that I asked to have it held for my personal retrieval, and now it was going to be delivered to my home again, this time with nobody to retrieve the package because my spouse is at work and can't miss more time off and because I am at the courier location to pick up the item. The woman I spoke to in person dismissed me and told me that I should "try to catch the [mail carrier] if I wanted to get my package", implying that I would have to run after a mail truck in my neighborhood right now or come back to the WP Courier Annex to retrieve the package again and miss another day of work! At that point, I asked for a phone number of her manager (of which she refused to give me only until asking her a fourth time), and finally for her name, which she claimed to be "Miss **". She could have been protecting her real identity.

I left the WPCA, another 45 minutes of travel, came home and called Consumer Affairs for USPS, explained the situation again and was put on three-way calling with the WP Courier Annex to find out that the postal worker I had worked with was named "Martha", a.k.a. Miss Martha **. Martha had claimed that someone else in the office "read it wrong" and insisted that the mail carrier for my neighborhood (Wicker Park) was done with their route and in transit to return to the Annex. This would indicate that redelivery was attempted and that another notice was left on my door, or in the mailbox regarding the package. Again, no notice was left and again no indication of an attempted redelivery. The woman at the Annex claimed that the package would be waiting for me (again) this time and that I could pick it up. I told the Customer Affairs rep this information and that I would not be able to retrieve the package for a second time at the Annex location that day due to more lost work hours.

The USPS Customer Affairs rep called the annex again to request redelivery of the item immediately to my door. I waited on the porch of my apartment for the next 10 minutes, and moments later a mail carrier arrived at my door with the package. I had asked him if he was done with his route and was on his way back to his main warehouse. He said that he was far from finished with his route. This shows again that Miss **/ Martha (African American woman in her 40's, 5'4") was going to insist I return to the site only to tell me that the package wasn't going to be at the location again because it is still with the mail carrier and thereby waste my time and money.

Over two months ago, almost three to be exact, I shipped a very import package from Los Angeles to the Virgin Islands. This package contained clothing, books, and very important family heirlooms. I shipped the contents to a PO Box. One month later after having not received the package, I contacted USPS. They told me that someone else, someone who does not hold that PO Box was given my package. I have called many times, complained to may different people, even having received a case number and nothing has been done about the situation. It has been over two months and every time I call, they treat the situation as if it is new.

First of all, most of my clothing is now gone. All of my winter belongings and shoes. Pictures I have had my entire life are gone, causing me extreme emotional damage. The contents of the box are too expensive to purchase again, and the sentimental memories I had in that box are impossible to replace.

I sent a $950 laptop to Moscow Russia, asking the employee to insure the package for $950. I received a receipt and customs label. It has now been two months and the package is still not delivered. Russia Post says the package never even entered their country. After talking with multiple USPS employees, each one shows that the package was mislabeled for Australia instead of Russia and that could be the reason that it is lost. Now they claim I can't even make an insurance claim because there is no record of insurance bought (no insurance form). Please help!

First of all, David had been looking into this matter for me and done what he could do. My wife had sent a package to my mother in Florida by priority mail. They say it takes 2-3 days to be delivered .and would not let my wife insure the package. Now, it has been 10 days and still no package. We have called the 1-800-222-1811 tracking number and looked on the internet; the package arrived in Orlando on Aug 15th and was processed 15 different times on that day and the same, the next day. The lady that I talked to on the 10th day pretty much told me that there was nothing they could do to help me resolve this and they would forward to the office in Fort Pierce Fl.

We would not have sent the package priority mail if they didn't need it so fast. I have sent other mail regularly and they have received it in the proper time. I paid for service and am very disappointed in the hub in Orlando, Fl. I have called every day to try to find this package with no luck. I call the 800 number and get nothing but a run around; they act like they don't care to even help the customer. Also, the priority sticker was put on my envelope and not in one of the packages. This is very poor customer service.

I mailed a package to Jefferson city, MO. I did not seal my envelop, because some times they ask what is in the package. So I left it open, and when I mailed it, I forgot to seal it. After one week, I got just envelop with their letter that stated that all content in the envelop has been lost. So I lost all the valuable items, medicine, and glasses.

I went to the post office to request that they should at least check the package as their routine job. But the person who mailed my package refused to cooperate and told me that it's not her job to even look around the package. Also, I tried to talk to her supervisor and bring to her attention that they shouldn't mailed any open packages. But she defended her employee and did not want to admit or improve their service.

I did not receive a package but the delivery confirmation number said that I had. I called the post office and they had no idea where the package was and basically said, "Oh well, there's nothing we can do". This is an item that I ordered, paid shipping for and expected to received so basically my money was tossed down the drain and the post office doesn't care one bit. This is why they are hurting financially now. Other companies such as UPS and FedEx provide insurance and confirmation with all packages and are also cheaper. I'm done dealing with the post office.

This person works in the Claims Department. I submitted a claim for my lost package. I sent a package containing a laptop and a cellphone to my mother for her 70th birthday. I live in Southern California; she lives in Puerto Rico. The day before she was supposed to receive the package, I received a brown envelope from the Jacksonville Bulk Mail Center, FL, containing a claim form and just the top of the box I had sent.

I went to my neighborhood post office, Victorville, CA, and submitted the paperwork to the supervisor there. She told me that there should be no problem. I should receive an answer within two weeks. It has now been almost two months and I keep getting the run-around. I have submitted all the required paperwork at least twice. I now know why people go postal. It's not the postal employees, it's the people they spin around and around to get what they are entitled to. I had $400 worth of insurance on the package. All I want is to have them stand by their policy and pay for their mistake!

I sent an express mail on August 14, 2010 from St Paul MN to New York, NY. It supposed to be delivered by 3:00PM August 16. Today is August 17. So far (4:18PM) the mail has not arrived yet and even further, nobody know where the package is now. I called 1-800-222-1811 many times since yesterday afternoon, but nobody has given me any update on where the package is and when it can be delivered. Track # is EH665646024US.

Mailed seven silver Morgan dollars. Mailed them priority mail (confirmation $7). Pual was the only human connection and did have a couple answers. He tells me the coins left N. Aurora postal service to O'hare Field. That is were he tells me they were lost, probably stolen. He also told me there is no accountability at the airport. So sad, our own postal service telling me that this is fairly common.

There is a lot of talk about going to a 5 day delivery schedule because of the economy and budget cuts. I'm sorry to say that they could go to a one day schedule and it wouldn't matter to me. I have had 2 packages and a letter lost within 60 days and that little card they put in your box that "we missed you" when a registered letter is attempted to be delivered is a crock. I have watched the mail carrier, he does not come to your house to deliver it or to find out if anyone there is home or not. I haven't seen him get out of his truck and go to anyone's house except for the packages that do make it to there destination.

Why should I pay for services or something I am not getting? The service has gotten terrible and I have found that private carriers and e-mail is the way to go. It may cost you the same or a little more but you can almost bet you will get your items and it gets to where it needs to go. I am through with using the us mail.

I mailed a Priority Box to my daughter in CA and she never received it even though they said it would take three days. It has now been three weeks. I contacted the Post Office I sent it from and the one who delivers her mail. I put a tracer on the box by calling the 800 # given to me by the Rocky River Post Office. I had her landlord check the mail and surrounding areas to see if it was misplaced. I have been constantly calling both Post Offices to no avail. Is there someone I can contact to check to see if the box was damaged? I have sent numerous Priority boxes to her in the past with no problem. I'm not sure what to do now.

Two packages at separate times were lost and never recovered. They were both under the tracking system and the tracking system claimed that they were "delivered." I called the post office several times and then finally went in person. I spoke to the available supervisor, Carmen, and she said that she would speak to both the mail-carrier and the package deliverer. She called me back within a few days only to tell me that there was nothing that could be done. I am upset by this post office's lack of inquiry as to where my packages ended up. I am sure that I am not the only person who has experienced this problem. Lost over $20 in lost items for one package. Another package was worth $30, but the sending company kindly replaced it for me. However, USPS Blythebourne has been no help.