Complain about a product or service

USPS - Express Mail

Dr. Daniel of Little Rock, AR, writes:
On Saturday, July 29, at 11:27 am I sent a Fulbright application via Express Mail to the Council in International Educational Exchange in Washington D.C. On Monday, July 31, the Express Mail parcel had still not arrived. I called the toll-free number to track the status of the Express Mail package that contained my application.

USPS • Damaged Mail • Lost Mail • No Mail Delivery • Stolen Mail • Wrong Mail --- • Address Disputes • Change of Address • Dangerous Drivers • Hostility • Prescriptions Mishandled • Privacy Violations • Restricted Substances --- • Priority Mail • Express Mail • Military Mail --- News • Movie Fans Suspect Foul Play at the Post Office

The tracking information indicated it had not yet reached its destination. I then talked to a USPS Express Mail representative at approx. 2:30 central time. That person assured me that the parcel had likely been delivered, but the information had not yet been entered into the tracking system. By 7:00pm central time, the parcel had STILL not arrived. At that point, USPS representatives explained that they did not know what happened, but that the parcel appears to have spent the entire day of July 31st in the post office, undelivered.

I have not been able to gain any help in locating the parcel or being assured of its delivery once it is found. The Express Mail 24-hour phone service has only been able to report that the parcel has not been delivered. Responsiblity for locating the parcel has been left to me.

I am a faculty member at the University of Arkansas. The application was for a Fulbright Scholarship. The USPS error has potentially cost me a signficant career advancement, as well as the economic benefits that follow from such an advancement.

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