USPS Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About USPS
United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.
- Affordable shipping rates
- User-friendly tracking system
- Wide range of shipping options
- Frequent delivery delays
- Poor customer service response
- Lost packages reported often
USPS Reviews
Filter by Rating
- (332)
- (170)
- (175)
- (548)
- (5,474)
Popular Mentions
- 4,889,230 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,889,230 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 12, 2026
Jared did a great job in walking me through the process of modifying my hold mail request. He laid out the steps carefully, and helped me through a few segments that were not clear. He's the reason I gave the service a 5. One area needing improvement: The bot is not ready to walk users through the process. I asked very simple questions --how do I change the date of my mail delivery hold that the bot could not understand or help me through the process.
Reviewed April 14, 2026
I’ve had a great experience working with Jonathan ** at the credit union. From the moment I walked in, he was professional, friendly, and genuinely willing to help. He took the time to clearly explain my options and made sure I understood everything before moving forward, which I really appreciated. What stood out most was his patience and attention to detail. He handled my transaction smoothly and made the entire process stress-free. It’s not often you come across someone who combines strong knowledge with such excellent customer service. Jonathan truly made me feel valued as a customer, and because of him, I feel confident continuing to do business with this credit union. I highly recommend working with him if you have the chance.
– Sam
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed April 10, 2026
Huge thanks to Jason at the Weaverville Post Office for catching a loose check that accidentally went out with my company mail and making sure it got back to me. Exceptional service and much appreciated!
Reviewed April 1, 2026
Two thumbs up to Robert and Marcus and the delivery guys of USPS North MLK Blvd. Appreciate your help retrieving my package. God bless you.
Reviewed March 8, 2026
It's been good. Today though the text was mistaken as I got a text that my item was by the front door but was actually in the lockbox which is ok. The text was wrong which is no big deal. Being a Sunday the driver was probably anxious.
Reviewed May 22, 2026
Sent a package from St Charles Missouri to Mesa Arizona. Paid for Signature delivery and insurance. Recipient moved, had the new address in with USPS. Instead of forwarding to new address, they just dropped it in a box and the new tenants got the package. And they kept it. Was personalized item and gift cards. Contacted USPS about the insurance and was told you have to prove what was inside the package. How do you prove what is in the package? How do you prove that what is in the box is what you were saying unless you had video proof of it. So it's a big scam to get more money from you if you pay for extra insurance and obviously signature delivery because they don't do it and didn't even get an apology. Needless to say USPS has lost my business as far as packages are concerned. I would rather pay more to a competitor than to deal with the shadiness of usps. Shameful
Reviewed May 20, 2026
They haven't improved. Same old don't care company. How can a package depart Birmingham AL at 8 pm and then depart again 7 hours late the next day? The same situation in San Jose, CA. Ridiculously amazing.
Reviewed May 19, 2026
Lost rent check. Dropped off a box today and am unable to track it this evening.
Reviewed May 16, 2026
The absolute worst! Every time I turn around, they bring my packages all the way to my city, only to turn it around and send it back west. It's utterly ridiculous! The postal service wants to know why they are going broke? It's garbage work like this. Heck, they are so good at pissing people off, they should have people submit reviews on how well they do at making people miserable. They'd have a 5-star rating. Good job, USPS! 👍
Reviewed May 15, 2026
I am extremely disappointed with the service I received from the United States Postal Service regarding a lost package and the lack of resolution afterward. I received two collector cards from an exclusive Dragon Ball Z event. These cards were event exclusives and highly sought after, with current market values around $500 each. I had arranged a trade with a reputable card dealer who was willing to exchange two action figures from the same event — figures my two sons had desperately wanted. We waited in line for nearly five hours at the merchandise booth, only for the figures to sell out right before we reached the front. Since my children are not interested in collecting cards, this trade was the perfect opportunity to still get them something they truly wanted.
I packaged the cards extremely carefully and responsibly purchased $1,000 worth of insurance before shipping the package from Massachusetts to Florida on March 9, 2026. Unfortunately, the package was repeatedly lost in transit. I had to constantly monitor the tracking because it continually showed delayed movement with no progress. Each time I contacted USPS, I was told the package had been “stuck in a loop,” that it had been corrected, and that it was on its way to the destination. This same situation happened three separate times with the same explanation and no actual resolution.
After exhausting multiple required steps and waiting with no progress, I finally filed an insurance claim for the $1,000 insured value so I could still purchase the action figures for my boys. I provided every piece of information requested through the USPS claims process. One requirement was proof of purchase for the cards. Since these were exclusive event cards obtained through special promotional packs with random rare pulls, there was no traditional receipt showing the individual card values. Instead, I submitted current market value information and comparable pricing from TCGplayer, a widely used and respected resource for collectible card pricing.
USPS denied the claim anyway and has made the appeals process extremely difficult and frustrating. I have called multiple times, spoken with several departments, and still have no resolution. As of today, May 15, 2026, more than two months later, the package remains lost in this so-called “loop,” and no meaningful action has been taken.
It is incredibly unfortunate that this happened. I trusted USPS because of what the Postal Service has historically stood for and because I believed it to be a reliable shipping service. Instead, this experience has shown me how difficult it can be to recover insurance on valuable items, especially collectibles where market value is the standard measure of worth. It feels as though USPS will only reimburse what they personally decide an item is worth, regardless of the insurance purchased or the documentation provided.
I will never use USPS again for anything important or valuable, and I would strongly caution others before trusting them with irreplaceable items. The worst part of all of this is now having to explain to my two boys that the action figures they were so excited about are likely gone because the package — and the insurance protection I paid for — failed us. Sad and deeply disappointing.
USPS author review by ConsumerAffairs Research Team
The United States Postal Service (USPS) is the official and original postal service for the United States. Ever since Benjamin Franklin was appointed as the first postmaster general in 1775, USPS has been delivering mail to people across the country. Today, USPS has expanded its services to also include international shipping, package shipping and priority mail.
Easy to use: Anyone can send mail through USPS by using their home mailbox or dropping their mail off at any post office in the United States. Consumers and businesses can also arrange for package pickup online, making it easy to mail packages without leaving home.
Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Priority Express fees start at $22.95, and shipping runs seven days a week, so packages will be delivered on weekends. First class mail is available to send items weighing up to 13 ounces. Stamps cost only 47 cents, and your parcel will be delivered within one to three business days.
Precious Cargo Box: Consumers who are sending fragile items can purchase a Priority Mail Precious Cargo Box. These boxes ship for a flat rate and include $50 worth of insurance. They include polyethylene foam dots or inserts that prevent items from moving during transport. Precious Cargo Boxes are available in three sizes.
Shipping insurance: Consumers and businesses can purchase insurance to cover the cost of their package up to $5,000 for standard mail in the event of damage or destruction. Most priority mail shipments automatically come with $100 worth of insurance, and more can be added on for an upcharge.
Military and diplomatic mail: Send packages to your loved one who is in the military for the price of domestic shipping, even if they are overseas. Save an additional two dollars when you use a large flat rate box. You can print off a label complete with custom forms right from your home printer and arrange for home pickup to simplify the process of sending a package to the military overseas.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
USPS Company Information
- Company Name:
- USPS
- Year Founded:
- 1775
- City:
- Washington
- State/Province:
- DC
- Country:
- United States
- Website:
- www.usps.com