USPS - Express Mail

My sister recently sent my phone off on Monday, express overnight and I still didn't get my phone yet. I really like to know what is the holdup.

I was expecting an important package to be delivered on Sunday, January 15, 2012. The family member who shipped it paid the extra fee for Sunday delivery. I sat by my open door all day (as I write this ,it is 3:30 pm) but there was no sign of a carrier. I have checked my mail box several times as well and there is not a, "Sorry, I missed you" note there either. The package contained a credit card which I needed to pay some important bills, not to mention buy some groceries. I'm unemployed and don't know what I'll have for dinner tonight. Thanks, Uncle Sam!

Mail was sent to me via Express Mail from Wapakoneta, Ohio. I was expecting delivery on January 9, 2012. The carrier made no attempt to deliver this mail as I waited for her to deliver so that I could leave to change the oil in my truck. She said that she knocked and blew the horn, but I assure you that she did not do either of those things. My front door was wide opened and if she would have made any attempt to deliver, I would have heard her.

She left a "Sorry I missed you" note in my mailbox, so I went to my local post office to pick it up, but it wasn't there. I had to call the Houma Post office to locate it and it was still with the carrier. I then drove to the Houma post office to pick up the envelope and filed a complaint. I had to wait for the supervisor (Kathleen) to take my complaint and she acted as if she could care less about my situation. She wrote a handwritten note on a notepad and signed it. She refused to give me a copy and when I asked if it would be followed up, she looked at me like I was **!

Not only did I waste the $18.30 that I paid for this service, but I had to call all over the place and finally pick up the mail myself. I will never ever use this service again and if I could find someone else besides the post office to handle my mail delivery, I most certainly would! This is the worst customer service that I have ever experienced, from beginning to end!

After searching for months, I accepted a last-minute job offer which required steel toe boots. After searching unsuccessfully for something within my price range in my area, I ended up ordering a pair of boots online and having them "overnight shipped" at extra cost. This should have put them at my doorstep several days before the start of my new job.

I ordered the steel toed shoes on December 29th 2011, I checked the company's website first thing December 30th and my shoes had already shipped. However, January 31st (a day on which there was mail) came and went, no shoes. Neither did they come January 2nd (I heard sometimes express packages are still delivered on Postal holidays).

I was supposed to start work tomorrow (again after months of searching for full time employment!) at 7am and now do no not have the necessary equipment to accept the job. I am so angry right now. The USPS is a joke, but the money they cost me that I could have used to support my family of 8 is not!

I mailed my passport to a family friend in New York from Lawton, OK on 12/19/2011. It's been 3 days and the package still hasn't arrived. I have to get my visitation visa and it's going to take 1-3 days to get the visa. My trip and flight has already been bought, costing over a thousand dollars and will have to be cancelled due to the snail-mail speed of EMS. What is the use of refunding me 18 dollars when they just cost me a thousand? Contacting them was no use either. No one can tell me an exact delivery date or location of my mail. I cancelled a flight that cost a thousand dollars due to the snail speed of EMS.

It's an express mail package #** US. I send the package to zone 6 from St. Pete,Fl to R.G., Puerto Rico on 11/21/11 at 8:56 am. The package was two days in Tampa and the other day on the way to Puerto Rico. I am very disappointed with the service. I pay so much money for a service that in reality is not express. My relatives use the same service on zone #6. They send me the package about 3 pm and I receive it the next morning about 11:am. Another thing, on the chart,18lbs is $96.5 and 19lbs is $99.45. I get charged $99.45 when my package was 18lbs 11.8oz. Thank you.

I shipped EMS package from Japan to my neighbor. The package left Japan on September 30th and got to JFK sort facility on October 1st according to tracking. Since then, nothing has been updated. I have called custom in NY and she said that it is still in USPS sort facility.

I called express mail center in JFK and this guy said that he could not locate my box and label may have fall off, so gave me a number to call mail recovery center.I called there. They told me to call consumer affair to do parcel search request in South Florida. I also was told to go to local mail office just in case it was there. Everyone I have talked in USPS has told me to go somewhere else and no one wants to take responsibility.

I just want to know where my box is, or whether package has been lost so I can file claim.

On Monday, October 3, I dropped my entire weekend sales into one of the post office drop boxes at the Food Lion Shopping Center on Latta Road in Durham, NC at 7:30 am in the morning. I usually take my shipping inside the post office, but since I was not going to be around later on that day, I had to drop all packages into the collection box. This was business mail, merchandise that my customers are still waiting on.

By Tuesday, I realized that there was a problem as the Express mail items did not show a scan and neither did any of the other items. I went to my local post office on Milton Road in Durham, NC on Wednesday to report this matter and ask for help. The manager, at first, just wanted me to go away, when she realized that I had already called in the Express mails at the 800 number the night before, she softened her tone of voice towards me and told me they would look into it. But at no point did anybody feel a sense of urgency about this matter. I called the postmaster twice, not much help, called consumer affairs, no help there either. It seems like everybody just wants to sweep the issue under the rug. I have written a formal letter of complaint to the postmaster general. Still waiting to hear back, but not holding my breath.

I have sent three international express mail parcels to Ukraine with tracking numbers **, **, and **. Apparently, all of them were not processed further down the Kearny, NJ processing center. It only said that the address was unknown or unclaimed. However, the parcels never went outside that center. Neither the receiver received it, nor was it returned back to me. I don't know whom to call and where to chase. As a result, I will probably lose my job.

My brother mailed me an express package from CT on Friday 9/09 for delivery on 9/10. A notice was left from the driver because I was not home. The slip stated that I pick up my package on 9/12 and upon doing so, no one could find my package. I waited 40 minutes for them to tell me that the package was out for delivery. I went back on 9/13 again, waited over 30 min with no answer as to where my package was and not a care in the world from the supervisor there. I was told, someone will follow up with me after speaking with the carrier both days but I got no call.

I called once again on Wednesday 9/14 and I was told that I would be contacted by the Station manager Ralph ** after speaking with Jovan who did call me 2 times that afternoon to tell me the package was not found yet. It is now Friday 9/16 and I have yet to receive a phone call from the Station manager. At this point, I believe the package was tampered with and stolen. I think that any customer deserves much more respect as far as communication is concerned. I am so upset and need to know what other steps I should take from here.

I paid $15.45 to the U.S. Post Office on Monday 9/12/2011 for an Express Mail package to be delivered to my daughter in Pennsylvania on Tuesday 9/13/2011. The price of delivery covered "guaranteed delivery of package before 3:00p.m. on Tuesday, and insurance of the package for $300.

The package was never delivered. A postal note was left in the box at my daughter's residence in Pennsylvania that no one was available to sign at 2:08 in the afternoon by "someone"? That was clearly not the case, since my daughter made arrangements to make sure to wait for the package until 3:30 p.m. No one came to her door for signature. When the package did not arrive in Pennsylvania on Tuesday, 9/13/2011, I called the Stroudsburg post office and spoke with an employee named Scott. He informed me that the package was there and could not be re-delivered until the following day. Nevertheless, in great frustration with the post office service, my son-in-law picked up the package himself at the Stroudsburg Post Office at 4:30 p.m. the same day.

The jewelry that I sent my daughter arrived crushed in the package. Since then I filled out a PS 3533 form and submitted the form to my post office at the Kingsbridge Station in the Bronx on Wednesday 9/14/2011. I handed the form to the postal worker by the name of Christina Gopal and explained the circumstances.

She gave me her supervisor's name of Mr. ** and gave me his telephone number to call ** to speak directly to him because the contents in the package I sent were not delivered as "guaranteed" and had arrived damaged. I called the supervisor's number at the Kingsbridge Post Office several times on Wednesday 9/14/2011 and got no response.

On Thursday 9/15/2011, I called the Kingsbridge Post Office at 8:10 a.m. to speak with the supervisor and was immediately cut off by a female clerk who abruptly told me to call back at 12:30 p.m. and hung up before I could tell her why I called.

To date, I have not been able to reach any postal worker who is cooperating with my very trying and difficult experience with the post office. Nor have I encountered anyone who wants to take charge for what happened to the crushed items that my daughter received even though I paid for insurance. I was told by a representative over the telephone to call the Consumer's Affairs Dept. of the Postal Service. I hope you can resolve this issue because it is something that a consumer should not have to experience for services paid. The postal workers that I had to interact with, as well as the service that I received is a horrifying experience that I don't expect to be duplicated again.

An express parcel was sent from Melbourne to Phoenix on 09/03 (air bill # **). It was picked up on 09/05 but did not arrive in Phoenix until 09/10. It spent 4 days at LA Customs. Being an express parcel with a hefty price tag, why did US Customs take 4 days to release it? I've had an ordinary mail reach Phoenix in less than 5 days!

I am very disappointed with USPS! I mailed an express package to my daughter on 9/6/11. As of today's date, 9/9/11, this package is nowhere to be found. I paid $60 to get this package there the next day which they call express and it's so far from that. I spent my whole morning calling different locations about my package and no one has a clue as to what has happened to this box. If they just do their job and scan packages at every point as indicated, this would not have happened. Someone has dropped the ball at the customer's expense. Yes, this should be refunded; however, it doesn't clear the matter as to why my daughter package got lost. It was being shipped from FL to KY and it never made past Fort Lauderdale. This was my first and last time trying to use the post office for shipping!

On September 6th 2011, I paid for the express mail international level of service, but that service was not rendered. Instead, I received the priority mail int'l. level of service. Here's the specifics:

On April 28, 2011, a package was left at the Miamisburg OH ** .that weighed 14 lbs,12oz, to be sent by express mail international (EMI), to Zihuatanejo, MX. Postage was 78.15, and the numbers were assigned to the box. The package arrived in Zihuatanejo on May 21st 2011, making total transit time to be about 22 days, over three weeks. Prior experience, (which I have had a lot of), shows that express mail packages to Zihuatanejo MX, have arrived in ten days from day mail was left at receiving p.o. in the us. And, priority mail international (PMI) packages have had a transit time range from three to seven weeks.

Concluding, per my opening comment, I received PMI service for an EMI price. The USPS did not fulfill the service level they sold me and I was charged an EMI rate, and received PMI service. Note that the transit time delay, per computer tracking of the box, was not due to being held up in Mexico. The delay was in the US customs international dispatch, where the package was held for several weeks, before being sent on its way. A fair resolution to this would simply be, for the USPS to refund me the difference between the cost of the $78.15 EMI postage I paid, and what would have been the PMI price, approximately 30% less. If I recall, the difference was around $28.00! Thank You.

I "Express Mailed" an envelope with "critical" documents to Singapore on August 18, 10:13AM from Jacksonville Florida. Promised delivery date in Singapore was for August 23. The track and confirm program showed that today, August 27th, the documents are still in "Customs Clearance" in France. When I queried a live person in USPS Customer Service, I was told that I should have and answer concerning the status of the envelope within 1 to 5 days; without any apologies or further explanation as to why the envelope was in France when I paid for a Singapore delivery.

The best USPS could presumably do at this point is deliver the envelope in Singapore on the 29th; which would make it 12 days or more in transit. You wonder why USPS is going out of business? I don't. I should have used FedEx, UPS or DHL and not still be wondering when my clients will get the material. I checked the tracking of my envelope online. The parcel number is ** and wish me luck. Rename this as the USPS Snail Mail.

On February 19, I received a Priority Mail box that had been ripped open all the way down on one side and taped back together after the sender had mailed it. The clear packing tape used to tape it back together was put right over the top of the postage label, so it had to happen after it was accepted for shipment. Out of 6 antique crystal goblets, two were completely smashed, as in smashed flat.

On Saturday, July 29, at 11:27 am I sent a Fulbright application via Express Mail to the Council in International Educational Exchange in Washington D.C. On Monday, July 31, the Express Mail parcel had still not arrived. I called the toll-free number to track the status of the Express Mail package that contained my application.

I am a faculty member at the University of Arkansas. The application was for a Fulbright Scholarship. The USPS error has potentially cost me a signficant career advancement, as well as the economic benefits that follow from such an advancement.