United Parcel Service - UPS Reviews

My new Apple Watch 12 was supposed to be delivered Friday, September 18th. The driver attempted to deliver it, but no one was home, and it required a signature. The delivery was moved to the next day, but that was also a problem; we would only be home until 3 PM. I contacted customer service and told them about it, and within an hour the driver was at my door. I can't thank the CS person and the driver enough; great job.

I just wanted to let you know customer service at your store 7645 is outstanding from greetings when customers when we come through the door and as well when we get to the counter. The young lady who help me with return her is Kenyatta. This store have overall this store team members are great.

Sent a package for my daughter's birthday which I sent late. Very concerned it would arrive in time. The young lady who helped me was very kind and helpful. Walked me through a few options. It got there in time and I was very pleased with the service and the kindness shown to me by Meek. Beautiful young lady. Thank You!!

I am writing a review for the store at 5401 Farm to Market 1626 Ste 170, Kyle, Tx 78640. I had an issue with a return today 7/27/26 and I was assisted by many of the staff and they were fabulous. ** was amazing with his customer service and was able to get me what I needed and I would highly recommend! He is an amazing young man!

Our local area drivers are Phenomenal. Please don't change anything. No other delivery service drivers even come close to providing the level of service I get from the UPS drivers!!

I received a text my package was out for delivery. I waited all morning, afternoon and evening because I am renovating the house. My camera malfunction and went offline. I had left a note on the door for re-delivery tomorrow. I get a message, "Delivered." I can see what was if anything was delivered. I had called customer service. Spoke with an agent asking for delivery tomorrow at 5:00 p.m. I was still stop number 11. Too much for what we pay for UPS slow behind. They evidently didn't read my notes in large print on the door, "For redelivery tomorrow. Do not leave any package today." So if my package is gone tom when I go to that address ok well. I really don't care.

It doesn't matter what I order, but I can pay for overnight shipping and they send it when they want instead of when I requested. I'm tired of getting representatives that tell you they have reached out to the drivers dispatch unit and they have been informed of the urgency of your delivery, which is all lies, and then they place you on hold, just to tell you they can´t contact anyone from that department. UPS needs to hold their drivers and dispatch people accountable.

UPS has turned bad. The customer service is non-existent. They lose and steal higher end packages. The tie up you item with label scans to make it look like it is moving. If you need something quickly use Fedex (deliver all weekend) or Amazon. UPS has lost my business and so has any business that used them.

They Had my package Wanted me to pay a fee to receive my package. Didn't give me time to pay, and when I was going to pay, they Shipped back to the vendor. I called them to see if they could give me my package and they did nothing. Worst mailing company ever.

UPS is terrible at their 1 job delivering on time. I have a package from a vendor that was shipped with "UPS next Day Air" service. On the "next day" (a Friday) I received a notification at 10:33AM "Package Scheduled for Delivery Today" and a time frame of "by 12:00 PM", 12pm came and went, the I got "there was a problem but we will deliver the package today"... Well then at 10:08pm I received a notification "UPS Update: New Scheduled Delivery Date and Estimated Delivery Time"...rescheduled to Monday by 12:00 PM. Not an attempt on Saturday to fix their incapability to do their job, but a change to Monday... For "UPS Next Day Air" service. No information about what happened, no information about how to expedite things, just customer unfriendly behavior, we don't care attitude.

I have missed a package that needs a signature 2 days in a row. So I called to see what can be done about getting my package and the guy I spoke to said they would attempt to deliver it again the next day at noon, no mention of a delivery window, nothing at 11:20, I went to the gas station around the corner from me and they had attempted to deliver the package at 11:30. I really needed this package today, I am really unsatisfied with their level of miscommunication. Had I been told there was a window of time that it would be delivered I wouldn't have went to the gas station. Do better

So, if you think the US Postal Service is screwed up, check this out from United Parcel Service: I ordered some car parts from Canada before the tariffs kicked in. The parts were shipped via UPS. The parts sat in Atlanta for two weeks. I filed a lost package report. UPS said they couldn't find the package and sent me a claims form. I filled out the form and sent it to UPS. Today, I received an invoice from UPS for customs duties for a package they lost that was shipped before the tariffs kicked in. I called UPS customer service, and they said they paid the claim! I asked whom they paid the claim to, and they said, "to the shipper"! I don't have the parts, I'm out the money I paid for them, and they expect me to pay customs duties on a package that shipped before the tariffs kicked in. They wonder why they have a one-star rating on Trustpilot.

I paid to have a package sent 2 Day Air. Got the typical tracking email. Package stalled at on its way. It never made it to out for delivery, in route, etc. After the deadline of when the package was to be delivered I got an update saying our business was closed and a reschedule date was assigned. I was at the office all morning waiting on the delivery. No one ever attempted a delivery. When I called in, I got the same excuse that the driver said the business was closed. Then later I was told the package never made it to the truck for delivery. I have never seen a more incompetent bunch to deal with.

UPS used to be the best. I don't know what happened. Pay for 2nd day air delivery but it's day three, says won't be here till 5pm. I feel like shipments that customers pay more the 50 dollars for, should be delivered earlier in the day, not last. Next time, USPS or FedEx.

If I could rate UPS with a negative zero, I definitely would. I am a college student being waiting for a book that was emailed to me since last week. I should have received it by Friday night (September 18) and turns out they could not deliver it based on a “mistake” on the address. There was never no mistake on the address just an apartment # missing. I went on the app, I was charge about $2 to fix the “mistake” of the address.

Driver did not park in designated area, which is OBVIOUS. INSTEAD decided to park on septic, make with cones. Then had the audacity to tell me how stupid I am when I ask him to move. By the way he didn't move. I hope karma catches up with him!

Customer service is atrocious. The website is not user-friendly. The website lets you change delivery to an access point but does not tell you the package cannot be signed for. Attempting to change delivery back from an access point requires contacting the original sender. It cannot be done online or via a customer service phone call.

They will not deliver to my front door no matter how many times I ask and they promise to. Their customer service is now fully AI. Even when they say it is a "live agent" it is an AI that does not listen or help. When they say they will have the local delivery hub call, what happens is that they call and it rings once. If you don't answer they never call back. This is the worst customer service of any of the major delivery carriers.

The UPS store at 6765 DUNN AVE in Jacksonville FL is the worst. The lady in the store is the most rude person ever created. She is the devil herself. I rate this store a negative 1,000,000,000. I would never have a package sent to this location again and I would advise anyone else in Jacksonville not to conduct business with this establishment.

Waiting for two different packages from two different vendors. Both packages have been designated by UPS tracking as "loaded on delivery vehicle. Out for delivery today" TWICE. Packages have not been delivered even though they were out for delivery twice. Must be practice runs.

My Golden Retriever-RIVER, & I, want to thank UPS for losing his medicine. River was diagnosed with lung cancer. River’s oncology veterinary ordered special medication to help prolong River's life. The medicine has to be made by a veterinarian compounding pharmacy. The pharmacy shipped River’s medication last Thursday, September 17, 2026. I paid extra to UPS for overnight shipping. As of Monday, September 21, 2026, the medication has still not arrived and River is still suffering. The medication was shipped from Mesa, AZ on Sept 17, and is now lost in Rockford, IL. River and I, live in Texas.

I been expecting a package since Saturday mind you I knew it was coming so I’m excited. I’m waiting patiently keep looking at the tracker all day. So I’ve been expecting a package since Saturday; mind you, I knew it was coming, so I’m excited. I’m waiting patiently, keep looking at the tracker all day. So all of a sudden says tried to deliver package delivery on Monday. I’m like you gotta be kidding me no one knocked on the door. Then today is Monday and the same exact thing when I been home plus put a sign on the fort to knock hard. They get paid to do a job and they should do it. Too many of these same complaints on Reddit. Do better UPS. Get paid too much not to do the job.

I have had a number of experiences with UPS deliveries. First you get a delivery date and then they change it, slip it is more to the fact. This past experience is even worse. I dropped of a very time critical package at the UPS store. I was shipping the package Next Day Air and was assured that the package would be delivered the next morning. I mailed it on a Friday and was guaranteed that it would arrive on Saturday morning before 10:30 AM. Your guessed it, it will now arrive on Monday before 10:30 AM, maybe.

Does not come during the delivery window it says and when you go to sign digitally so it won’t happen again it will not let you and kicks you out for 24 hours because apparently I don’t exist in their system anymore, and it’s impossible to talk to a human.

UPS has been one of the worst delivery experiences I’ve ever had. They came to my home THREE different times and each time simply left a tag on my door saying they couldn’t deliver because no one was home. I was home ALL DAY on all three days! No one rang the doorbell or made any real attempt to deliver the package.

I spent 2 days in a row waiting for a delivery... Was home during the times they said the delivery should arrive... Listened for the truck/driver. On both days I received a tracking update saying delivery was attempted and no one was available... No notice posted on my door either time... Nor was a truck spotted anywhere in my vicinity... Opted to have package rerouted to a designated pickup spot instead of waiting for another phantom attempt.

I'm reaching out to you because I have tried to work with UPS in delivering my package, but they aren't showing up to my place. They have said they tried to deliver it but I have been working in the lobby so I don't miss them (plus we have a door man and a directory). I have escalated multiple complaints with UPS with no follow up calls for resolution. Might I add, the last person I spoke to on the phone to escalate my issue informed me the notes on my file said “see below” multiple times with my apartment number as “kevin20”..

This package was delivered to the wrong house and the wrong address. UPS sent me a photo of the package in front of the door of the wrong house. The house # does not exist on my street. I can understand that you might miss a number on the same street, but, the wrong house and the wrong street. Not sure what the driver was looking at. And of course UPS could not figure out where the driver left the package when I contacted them.

Worst delivery service and customer service is useless. It’s horrible that you pay and no one helps to resolve the issue. Just pathetic.

UPS doesn’t even deserve a zero rating. I am extremely disappointed with UPS and the level of service I received. In my experience, some UPS drivers appear to use a dishonest tactic when they either don’t want to complete a delivery or when UPS is short-staffed: they update the tracking information by claiming that a delivery was attempted and that the receiver was unavailable. That is simply not true in my case.

Extremely Disappointed with UPS Customer Service. I am extremely frustrated with the way UPS has handled my lost package. My package, associated with tracking number **, was sent to a completely different city and delivered to an address that was not mine. Despite providing the tracking information and repeatedly explaining the situation, UPS has refused to take responsibility for the error.

I don’t have a choice to use UPS when I place an order with a business. That’s the service the business uses. Now Every time and I mean Every time I receive a package. The date is changed and extended. My wig was extended a week because someone wanted it, took it and then ordered me another one and I had to wait for mine. Then when it’s not late it’s opened. The packaging on the items inside are tore opened and then taped together rudely. Then when you call to address the issue, can’t get in touch with ups customer service. Leaving me having to return open items that I purchased.

A phone was being delivered through T-Mobile that required signature. Time was 11:45 to 3:45 so I came home from work at 11:30. A note on the door said delivery was attempted (10:17). Now it will be tomorrow at same range. NO text of being early. Now it will screw up another day. Early is NOT better if no communication.

I'll start by saying that it is very difficult to contact UPS customer service if your issue does not fall into one of their AI buckets. A package for someone else was misdelivered to my address. In defense of UPS, this was likely not their fault as the person the package was delivered to used to live here and has been very irresponsible in filing change of address requests. He is in fact victimizing UPS, USPS, myself, and many others by his inaction and laziness. That being said, I did immediately contact UPS to notify them of the misdelivery. This was not an easy task as none of the layers of automated questions fit my issue, but I had to jump through the hoops to get to customer service. Once I finally got to UPS customer service, I found that the waiting time on hold was over 30 minutes so was given the option for a call back, which I chose.

I just had about enough. I had a UPS account and they're always delivering late and I mean much later than they say besides throwing the package down. Today was insane. They first said the package would arrive 12-4 then 5-8. I waited all day and the driver was a kid who delivered it 15 to 10:00PM. Yes at night! What reputable company delivers at 10PM at night? Someone would have thought he was a porch pirate or a burglar. I almost called the police! I deleted my account and will never use them again.

The site says the driver tried to pick up the box. I was here all day and the package is still outside. Customer service was no help. They just rescheduled. The guy couldn't take down any of my information without making mistakes. My time-sensitive package will just be late.

Don't use this carrier for anything, this is the 3rd time they have lost my packages and wont say hey I lost it when we find your package you will get it maybe, they will lie and keep telling you it's on its way, we have your package or it just wasnt scanned, this is a scam, want your money but service is non-existent, will never use this service again, also don't use USPS as they use UPS planes and will run into bigger problems, don't ever track your packages, supposed to have my package 5 days ago, missed the event the items were meant for, will send them back at ups cost, horrible service, Customer service is just a clueless, they don't care about you or your items going through their system, tell you that they have the same info you have which is B.S, they are all lying.

My package has been sitting at my local UPS location in Richmond Virginia, 9 miles from my delivery address for 3 days and it is not scheduled for delivery until September 16th. Why? This happens almost every time and we are so unfortunate that once again it is UPS Small Package choosing unnecessarily to just hold packages...or this location staff are completely useless.

UPS informed me late in the day on Friday that it had the wrong address for my over-night air, regularly-shipped, on-ice medicine. By the way, wrong address was disputed by the sending company. I updated my address anyway, which somehow caused UPS to recategorize over-night air delivery to much slower ground delivery, which bounced my needed medicine delivery to 3 days hence, not over-night. I spoke to a live agent who was less helpful than his artificial intelligence equivalent! I was told nothing could be done even though the shipment contained medicine needed by the next day & requiring on-ice preservation. Some "customer service!"

We were going to be out of town for the delivery date so I used the change delivery date option. I received an email with the date change immediately after doing it. Thus was two days prior to the scheduled delivery date. All notifications I received after the change still showed the original delivery date. So one day prior to delivery I called Customer service who verified that the change shows the new delivery date and we should be fine. I had a neighbor on call for the original delivery date just in case. The package was delivered after 11pm on the original delivery date. The change option didn't work and Customer service was worthless. Now I have to notify my neighbor before someone steals the package.