United Parcel Service - UPS Reviews

I am writing a review for the store at 5401 Farm to Market 1626 Ste 170, Kyle, Tx 78640. I had an issue with a return today 7/27/26 and I was assisted by many of the staff and they were fabulous. ** was amazing with his customer service and was able to get me what I needed and I would highly recommend! He is an amazing young man!

Our local area drivers are Phenomenal. Please don't change anything. No other delivery service drivers even come close to providing the level of service I get from the UPS drivers!!

UPS is the only good postal service compared to FedEx and USPS!

I appreciate how the owner MR. ** went out of his way to help me get the package deliver to me in Houston. My package was deliver to wrong address, the person who got the package delivered went to multiple UPS locations but was not successful getting any help. Syed understand the situation, call me and give me correct information and I ended up getting pkg shipped to my location. This is great customer service and shows how dedicated he is to help customer.

It's the second time I have an awful experience with FedEx. Packages are always days late and you can almost never reach a live representative and when and if you do they are rude and never give precise information other than, "You have to wait" and "There's nothing we can do". What kind of service is this.

Their message said they delivered package but when I pressed the button for more information, it said "customer refused the package and it was returned to sender". Extremely bad experience. No customer support. Unresponsive. From now on, I will inquire which shipper the seller uses and will not buy from the seller if UPS is the only option.

Very reliable when it comes to small sturdy packages, however I sell and ship computers in the country. Each and every time there has been major damage issues when shipping with UPS. Extremely timely and will not fail at getting your package to the destination; however it will get severely beat up in the process. If it is fragile and you put stickers on the package saying so, it is almost like they intentionally punch and kick that package. I have shipped PC's without fragile stickers on them and somehow they arrive in better condition than with them. I should not have to lose money because UPS refuses to accept an insurance claim of damaged goods, which I pay extra for might I add, usually $150 extra. They claim it is to prevent fraud, except i am only claiming the severely damaged parts, such as a shattered case and broken graphics cards.

UPS could not offer a window less than the entire day for a signed only delivery. The shipment came from out of the country and would be ruined if in high heat for a few days. They came of course when we stepped out and cannot delver again until Monday. They will not let me pick it up and the customer service was of no help. This company should not be allowed to be in operation for how they treat customers and their no service. Please do not use this company for any ground deliveries.

Overnight Air package in limbo after "mechanical failure" and ZERO updates since 8:39pm the previous night. Customer service had nothing different than what I could look up online.

I don’t usually leave negative reviews, but I am extremely disappointed with the delivery service I received. My package required a signature, and the first delivery attempt was made around noon. Since I work full-time, I called customer service to see if I could have the delivery attempted later in the day. Unfortunately, the representative I spoke with was very rude and unhelpful.

My package was delivered to the wrong address. No customer support to talk to to get driver to get it and bring it to me. It was a long cylinder of fabric from Alabama. Delivery time was decent if it had come to the right address.

I ordered an item that was supposed to be delivered on 7/28. It was marked as delivered in a different city, with no delivery photo. It was delivered on 7/30, and the box is absolutely destroyed. The box is bulging and covered in tape. Customer service is not helpful. It's difficult to get to a live agent instead of a bot.

I have more packages missing stolen or delivered to wrong addresses by UPS than any other delivery service out there. They really need to get it together and get rid of the thieves and people that do not care about their jobs instead of worrying about their own salaries.

I had a UPS store send out some money orders for my health benefits, almost 600.00 and they never delivered/ lost the pkg. Never notified me of anything. I have been calling and going online to file a claim and you cant get anywhere, They feed you full of bull. I was told a claim was made about a month ago and I asked for the claim no. I was told I would hear back in 24 hours, NOTHING, OF COURSE.... I called again this morning and was told it's not a claim no. It's a case no. No claim was ever filed and it's past the liability time period.... WTF I have been calling and calling and get nowhere and now I am out the 600.00 plus the 40.00 I gave them to ship it. NEVER USE UPS, THEY WILL GIVE YOU THE RUNAROUND BIG TIME WHEN THEY LOSE YOUR IMPORTANT PAPERS.

I signed the statement before getting the price - When I heard the price I was surprised and wanted to change it but the manager said because I had signed it was not possible!

My order from Costco was delivered today. The box that the toilet paper was suppose to be in was completely ripped open and my toilet paper was put in a large clear bag. 2 rolls are missing and 1 roll was unwrapped. I called Costco to report this and I will be getting another delivery. Did this UPS guy think that it was acceptable to leave something like this?

Have been waiting on packages for our business for two days. These packages are 50 miles away according to tracking info. Customer service is no help. I'd go get them myself but I am not sure where to find them!

Horrible. I paid $102 to over night documents from Long Beach to Newport Beach. This was Wed. It was guaranteed 8 am Thursday arrival. They never gave to driver on Wed so it left Thurs and was delivered Friday. They refuse to refund my money for the guarantee. They don't call me back and ignored my BBB complaint. They are Horrible and the lack of respect for customers is shameful. They are liars and shameful

Smh and LOL my package did a whole day off work. It took these clowns 11 hours to deliver my package then the driver had the nerve to have a nasty attitude - like man if you hate your job that bad go find a another job - if you can't deliver a package during normal business hours 9am - 5pm what the hell are you doing delivering a package at 9pm - Slow and unprofessional. It keeps getting worse every year!!! I see why Amazon is taking over!!! They need to allow customers to go the distribution center and pick up for themselves. These the delivery drivers are slow and dishonest. They will steal and destroy packages just throw your package around like trash or deliver to the wrong address because there lazy!!! What can brown do for you? Lol. Not a damn thing!!

I went to a local UPS store to send a flash drive to my sister. The store employee packaged it in an envelope with bubble wrap. They printed a mail label and placed it on the envelope which they placed behind the counter. A day after the delivery date, the package still hadn't been delivered. I tracked the package and was informed that a label had been created and is waiting for the package? When I called the store, they told me that the person that assisted me had taken vacation and they wouldn't know what happened to the package until they returned. I will never use this company again.

This has to be the worst company I have ever dealt with. One time they wanted to overcharge me, they claimed a package I sent was sent from California when in fact was sent from New York. They sent one of my packages to the wrong adress was was not recoverable. They overcharge for a box they claimed was bigger and heavier than what I paid for, they claimed the box taller and wider, they added 42 pounds to the true weight of 95 pounds and overcharged almost $100. My opinion is that they are doing these dishonest actions as they have been affected by Amazon shipping and USPS. They are thieves.

The LIES!!!!! Delivery attempt made lie!!!!!! UPS Drivers are pure trash!!!! No intergrity! Do not follow delivery instructions choosing to lie instead!!! Just as bad as FedEX now!

UPS has a company called Roadie. This is a business model similar to Uber, where individuals drive for Roadie and deliver UPS packages to their final destination. Worst experience ever with this company. Their driver delivered someone else’s package to me and my package to an unknown person. Their customer service rep says they can’t find the package, they have no way to track it. Meanwhile, UPS reported to the shipper that they had delivered the package to me. Now the shipper doesn’t want to give me a refund for the product I’ve never received.

Abysmal service. Send a package overnight and it arrives 4 days late. Request a refund. Never get a single communication. Go to the store multiple times and they assure me it's under investigation. On 4th visit to store 3 months later, they tell me that oops... refund department replied to them just a few days later and not to me. And guess what? No refund. It was a weather related issue. I say, "That's dumb. I'll pay for ONLY what you delivered and not for what I didn't get." They give me a telephone number to a department that says they can't help me and I need to go back to the store to get the right number. ** YOU! UPS. How about this. That $142 cost you a client for life. I will never use you again.

UPS is by far the worst shipping company bar none. I am not overexaggerating here, I have had issue with about 90% of my packages. With them either showing up looking as though they were dragged behind the truck, remaining in limbo for weeks at a time with nobody having any idea where they are, or having printed up all the correct info only to have UPS send it back stating that I need another document, (that was clearly tapped to the outside of the box in a clear shipping envelope) having it returned to me, spending hours on the phone with people making every excuse in the book telling me that the shipping label needed to be printed online, (when it was) only to find that everything was done correctly be my team. When I asked if I would have to pay to ship it again, they said that I would have to pay again (even though it was the fault of UPS). There is absolutely no customer service or care at UPS. STAY AWAY FROM UPS!!!!!

I have taken a side-by-side clutch to a UPS store, not a drop-off, and they labeled my package for me to send it. It left the store for the warehouse, in which it never left the warehouse and was stolen. I was refunded $100 for a product that was worth $3200. After a long, drawn-out hassle, I was able to get my hundred dollars back after calling the store multiple times and having to send in several different emails and printed labels. I will never use UPS again. Better to go with FedEx.

Worst customer service of my life, very poor communication and lies about delivery status. (Regarding my mattress shipment, tracking number **.) The mattress was originally scheduled for July 24th then rescheduled (and paid extra) to deliver on July 25th, but never arrived. The delivery date was then pushed to Monday July 27th- after zero updates, I called at 3:30 pm on Monday to check in and was told, "Yes mam, it will be delivered by 9 pm today." That was a lie. After 9 pm I called again and was told it will come tomorrow (Tuesday 7/28).

Opted to the abandoned townhome that I share a wall with. However, the house is clearly abandoned. The notification was too late for any correction to be made. I was told the next delivery attempt would be the next business day which would be Monday. This is a problem because my current cell phone is not working. Customer support was heavily accented and did not seem to quite grasp the English language adequately. He kept telling me not to worry rest assured, there would be forthcoming notification of when I could receive my phone. I told him that if the place was open tomorrow Saturday and they could not deliver it until Monday if they would hold it there I could come pick it up on Saturday and have my phone instead of having to wait 3 days. At which I was told a notice would be forthcoming and when they will attempt to deliver the device again. I mean, REALLY??

Do NOT USE THEIR SERVICE. I sent a one of a kind large oil painting signed. Packaged correctly, labeled correctly with special labels marked fragile. It was never received in Texas. Package was marked as Damaged and Missing with Box Discarded. I made countless calls to customer service center to no avail. Told to file a claim. I asked to dish to Damage Department to ask them to send the package back, they said it was not found. How can a package be listed as damaged?And missing, and they threw out the box?? It was not listed as lost. It was stolen by their staff!! That's what really happened. Don't trust this company. To get reimbursed you have to provide proof of the item purchase receipts or proof of value of the item, and they determine if it's worth reimbursing you.

What should be a simple transaction for a employee phone gone terrible wrong by UPS. After speaking with representative who informed me that stated (UPS will not be redelivering my package today) because they could not get through only one side of the gate. They never attempted to call and see if we could come get it or if we open other side! Funny Amazon just delivered a package to us yesterday....came right to the door!!

I would give zero stars if I could. They take no responsibility for damaging contents even though there is clear damage to the box and refuse to pay the insurance claim even though the extra insurance was added. Careless and irresponsible company.

I purchased an Apple computer from Adorama, but the delivery experience with UPS turned what should have been a simple transaction into a frustrating ordeal. The shipment required a direct signature. I stayed home for two full workdays waiting for delivery. During that time, I spoke with UPS multiple times, including a supervisor. I offered to meet the driver if access to my property was a concern, and UPS had my phone number. Drivers have contacted me in the past when they needed assistance finding my home, so I expected the same level of communication here.

Whenever packages arrive at the Baldwin Park facility they always get delayed by three days to a week past the original delivery date.

Between the UPS store corporate and the UPS capital service, I am left with an insult and a delivery on the other side of the country. Sent keys to California under their fastest possible rush, and it was delayed. We were only at the hotel a day. When we saw it was delayed, we called to have it rerouted back to the shipping address. That failed, and it delivered to CA. Now I'm in TN, without the keys, and they give me a partial refund. A month of promises that they will pick it up from the hotel and return to sender, and they never did. The store says call capital. That number says call the store's corporate. This is the company my father served for 30 years. I've been loyal to UPS because of my father's memory. Now I'm left with a torn up insult of a refund check and a month of aggravation trying to get these keys!

Shipped 1 item. They tried to raise the price mid shipment... Got that corrected. Still delayed delivery, but the agreed to exorbitant price. The very next shipment sat stagnant until the day before delivery, when weather was cited as reason for delayed delivery. For no particular reason at all half price. Identical shipments. Yeah if you want it on time maybe they ain't the best, but if you want casino style prices roll them dice!

Had a package worth over $1,000 from T-Mobile that required my signature. Since I wasn’t home for the first delivery attempt, I immediately paid $17 through the UPS website to have the package delivered to a different address. When my package didn’t arrive as expected, I called UPS customer service. I was assured not to worry and was told I would receive it by 9:00 p.m. That never happened. I called again and was told I would receive it on Monday. On Monday, I discovered that my package was being returned to T-Mobile because the driver supposedly couldn’t find my address. This made no sense because UPS has delivered to this address many times without any issues.

Is there any negative stars available? We sent a package back from Windsor Ontario, Canada to Washington USA. It took 1 day to get the package. To send back it took 4 weeks (30 days) as it was stuck in the warehouse. After at least 20 phone calls and many gray hairs later the package arrive to the destination. Every person in customer service was a waste of time, useless and that is speaking nicely. Summary: Not a good place to send a package and if you do it is self inflicted pain on yourself.

One of the most frustrating and pathetic experiences with UPS. International delivery has become a mental harassment. Multiple emails about the same thing from different people. No one takes responsible action. No one tells you what to do beforehand, and they threaten you to dispose of the package at customs. Their fees are insanely high, which also they don't inform beforehand. I would NEVER go with or recommend UPS again.

Abysmal service. Required to take entire day off and stay home all day to sign for package. Estimate delivery time went from 1:30-3:30pm to update 3:30-5:30pm. Then 5:30-7:30pm and finally last update reflected "by 9:00pm". Then at 8:15pm received notification the package will not be delivered on a Friday as promised and that the delivery truck had driven an hour back to distribution center! The delivery was delayed one business day which really equals three days delayed. Now I have to take yet another entire day off and cancel a doctor's appointment with no guarantee of delivery. This and like companies have no business being in this line of work. There needs to be severe ramifications and fines for this horrid service.