UPS - Damaged Shipments

Insured package damaged during shipping, insurance claim denied - I shipped a custom guitar amplifier to a customer. The item was packed and inspected by UPS clerk at the Colorado Springs Depot. It was insured by UPS for $1,500 and shipped to Huntington Beach, CA. The package was left at the residence without receipt. The customer reported the item damaged and requested a full refund. The item was insured by UPS and a claim was filed. It was denied by UPS claiming the packaging error.

I just received a package; my package showed up with broken glass in it. The delivery guy dropped the package off and ran before we could stop him. I want this replaced.

On May 13, 2011, I shipped a $400 AV receiver to Atlanta for repair due to electrical storm. I purchased insurance for the value of the unit at the cost of $10. Several days later, I got a call from the repair facility that the package had arrived and when they opened it, they could tell that it had been dropped from a good height and the area that you plug the components into was dented and damaged. They would not work on the unit and informed me that I needed to file a claim with UPS. After filing the claim, I received notice that UPS was denying my claim as they felt the box that I used for shipping was not of the correct thickness. I have had numerous calls to the UPS Store that I shipped the AV Receiver from and they told me today that they were not going to pay and that I could come pick up the package.

In the last few weeks, I have received two shipments from UPS. I was at home when a thump occurred at my front door. Opening the door, I found a box inside a large plastic bag. It was raining, so the driver threw the bag to the door. Inside, the antique German beer mug was shattered. I reported the damage to UPS. The UPS demand was that I return the damaged box and beer mug to the original shipper location, so that they could examine the package to determine if it was properly wrapped. It was wrapped in bubble plastic. The breakage came as a result of improper handling. The second shipment was in a like manner--improperly handled, tearing open the outer and inter boxes. In this case, the wooden drawers were mounted on Styrofoam blocks, so the case had a small scratch. I need the German beer mug repaired by a competent restorer.

I purchased a new, powerful, gaming computer with $3,000 chipped in from my family because I'm disabled and they know computer gaming is what gets me through the days. I had trouble with it from day 1, but I was a trooper and tried to work through it. But the problems worsened, and on Dec. 9, 2011, I packaged it up and shipped it back to the company I had purchased it from, and purchase insurance for the full cost of the computer so that it cost me over $150 to ship. In my opinion, the computer company is partly to blame because it was apparent that they didn't do any quality control (they were so busy at the time of purchase they offered a 5% discount to those willing to have their new orders placed at the end of the line) and if they hadn't sent me a defective computer, I never would have had to ship it back in the first place.

Dec. 16, 2011, I get an email from the computer company saying the package had arrived, but badly damaged. And I should make a claim. Making a claim was an adventure in itself, but I won't go into that here. I was told that in late Dec. UPS had inspected the package and they would likely deny the claim due to improper packaging. I packaged it in the exact same box it arrived in and I even added extra foam on the top because I was concerned about it having room to move up and down. Included with the email informing me of the damage were several pictures. The top of the box at some point had been completely opened and resealed with a clear, plastic tape (I used good ole industrial strength duct tape when I sealed it).

The outside case of the computer was badly damaged, and broken into pieces. The internal frame - hard steel frame - was bent in three places. It is apparent to me that the machine fell out of the box at some significant distance and hit the floor. It had to be a pretty significant distance because otherwise I don't think it would've bent the internal steel frame in three places.

The computer company at first started to assess the damage, and claimed the only thing they could see damaged was the case, as it turned on and worked upon putting it back together and trying it. But then they just stopped touching it, saying it was a mistake and against company policy for them to touch it until my claim with UPS was settled.

It is now almost April 9. Four months have gone by and I haven't had access to a $3,000 computer that I own and paid for. And UPS has still not made an offer of what they're going to cover or not cover. After initially being told my claim would likely be denied due to improper packaging, I began posting daily on the computer companies forums at how wrong all this was. Apparently, it had an effect because a month or so ago, I was told UPS re-inspected the package and were likely going to compensate me, but for the case only, although I still haven't even gotten official confirmation of that.

So, I lose access to a $3,000 computer that I own for at least 4 months and who knows how many more, and if and when I get it back, the only thing that will be replaced is the outside case when the inside components obviously took blows that no computer components are manufactured to withstand and I'll get to stress every day forward wondering when those components will fail as a result of those blows even though one couldn't "see" any visual evidence of damage at the time. And when those parts fail, I would be 100% responsible for them. All of these even though none of it were my fault. I can't even put into words how angry I am, how depressed I am, and how badly I'm doing because I don't have my gaming computer to help get me through the days. This is wrong, period.

I shipped a Mac Pro Desktop Computer, Valued at $1000 from Calgary, Alberta, to Edmonton, Alberta, and paid for $1000 insurance. When I dropped the package off at the UPS store, I asked the person working if it was sufficiently packaged or if I needed better packaging and was informed the packaging was perfect and the computer would arrive in perfect condition. Well, the next day, the buyer contacted me and said the machine is completely destroyed. So I filed a claim with UPS, it took over a week before UPS contacted the receiver (after I called to see what was taking so long), claiming they didn't have his contact information even though when I filed the claim, it was the first thing they asked for.

Well, I just had to call UPS again to find out what was going on (another 10 days later) and I was informed that my claim was denied because my package was shipped in my packaging and not on an "UPS Box". Huh?, since when does it matter when shipping an item what brand of cardboard box the item is in? From what I have heard and read on all the forums about UPS, is that they deny every claim until you make a fuss which I am going to do even if it takes me calling them every single day and taking them to court. Word of advice, never use UPS.

It's obvious shipping with UPS is the worst choice, especially when it comes to business goods. I have received 3 sets of shipments for starting my new business, and each time the package arrived, it looked as though my product had been through chaos. I've had many shipments through other companies, and UPS is by far the worst. Are the workers at UPS this miserable in their lives, such as their service? It shows, UPS does not provide the customer care that is required for business. I refuse to allow my business to be represented by such a deterioration of another business. UPS is off my list of services to use.

I originally sold a guitar to a person in Nashville. I packaged up the guitar like I always do and shipped it UPS and insured it. The customer received the guitar and the box is damaged. It has a punctured hole on the top; something pierced the box and put a chip in my otherwise flawless guitar. The box is also scuffed and damaged. I contacted UPS since I have the guitar insured. They picked up the guitar from the customer in Nashville with the box, but the customer did not have all the packing material I used. He had thrown it out so he packed it in the original box with his packing.

UPS picked up the guitar the next day. They tell me it could be five days before I hear anything. That's okay. I'll wait. Two days later, UPS called me and said your claim is denied as it was packaged poorly. So I argued with the girl on the phone from UPS, telling her the box was perfect until UPS got a hold of it. Regardless, she wouldn't hear it. She said it was denied and goodbye. So now I have a damaged guitar, which will cost hundreds to fix. UPS charged me to ship it back to my house and denied my claim. I am so pissed off. And this is hardly the end of it.

I moved from S. San Francisco to Georgia. Before moving, I shipped stereo equipment in 5 cartons. All were packed with extra care to hopefully protect the fragile contents--corner protectors doubled, shrink wrapped, all were marked "fragile" and "this side up," and all were bound with tape from UPS marked "heavy item." 4 of the cartons arrived; two of them had damaged boxes, and one of them had a big hole in the side. My receiver had parts loose and rattling inside. Regarding the box that did not arrive, after calling UPS to find out where the last box was, I was informed that it was damaged beyond salvage and was discarded by UPS.

First of all, I don't know what right UPS had to dispose of my property. The items in the box were vintage Yamaha speakers with hardwood cabinets that aren't used in the new speaker enclosures any longer. The closest in value we could find was valued at $599.99. It's insured for $112.00. I was not told about the estimated content value at the UPS store I shipped them from.

When I contacted UPS about it, they said they would only pay the $112 that the insurance cost and value of contents for the same. In total, my claim will not even cover the cost of new speakers. And like many others, I was given the runaround and told that the reason that they would only pay that much was because there was no declared value upon shipping.

I will never use UPS again. I contacted a lawyer to find out if I had any recourse. He said yes, but it would cost more to sue than what could be gained. He said to wait for a class action suit and get involved then.

Unethical Business: UPS delivered a package in a nice brown box. When I opened the box, inside was the original box of the company I bought from. The box was destroyed and pieces inside were damaged and loose. When I finally was able to get a human at UPS, no resolution offered but a run around. I asked them to ship me a new product with 2 day shipping. They refused. I purchased a tool to sharpen chain saw blades. It will cost me more than the product costs to pay someone to sharpen them. I ordered a new tool. I asked UPS to ship it for free. They refused. As far as I am concerned, when they covered up their mistake and delivered a nice looking package, they lied. That makes them liars. And I can do nothing about it.

We shipped out an irreplaceable 1895 Music Box through UPS. It was damaged in transport by UPS (when I say damaged, I mean it looks like it exploded). We purchased insurance on this package. When we purchased the insurance, no one told us about the 3-page packing instructions from UPS. We told them what was in the box and they even took our $30 for insurance and still did not tell us about the packing instructions. We have shipped many items (over 7000 packages in 6 years) daily through our business over the past 6 years and have never had a problem. We opened a claim through the UPS Store we shipped it from.

The package was shipped back to UPS on a Friday, we finally called them the following Tuesday to find out if the package was there. They said it was and we had to pick it up. They never called or anything. I wonder if it would still be there or if they were going to even call us. Mind you, this is in a town where you literally know everyone. These people live less than a 1/4 mile from us, and they know who we are and we use them for our business. We asked if they knew what the status of our claim was. They said there was no claim filed and they knew nothing. After some digging on the website and many phone calls to UPS, we found there was a claim filed in their name and we had to go through them.

UPS said they have been in contact with them on this claim. Even though this is our $2300 we are talking about, they cannot tell us anything and we need to deal with the shipper. The shipper is standing by their story that there is no claim and they know nothing. This is unacceptable, if we ran our business this way, we would not have one. The package we are talking about was 27"x27"x28", and it weighed 79 pounds. It was packed with 4 cardboard boxes on each side, as well as packing foam and Styrofoam. It had 'Fragile' and 'This Side Up' all over it and 'Caution: Heavy' label on it. It looks like it was dropped about 4 stories onto concrete.

We paid our customer and the person who bought this to keep our good name. Now we are out $2,300. We did our part, our customer did their part, what about UPS? Step up to the plate and take responsibility for your part. UPS pays for insurance to cover this, and I paid UPS the insurance fee to cover me. If UPS was doing their job, this would not have happened. I will be filling a police report on both UPS and the UPS store as well as getting an attorney. They could just pay what they owe and be done with it. But now they will have a lot of added costs.

I just got off the phone with UPS and feel the only satisfaction I will get is by venting because they will never admit fault. I bought thousands of dollars worth of plumbing equipment online for a bathroom remodel. Some two dozen boxes arrived fine. Three small items and a toilet were shipped back in the same packaging they arrived in. Three were the wrong items, one toilet (out of three) was no longer needed. One of the small boxes arrived back at the supply house empty. The toilet (never opened) arrived broken.

When I filed a claim for $629 (all paperwork included), I was told they would not pay more than $100 because the forms didn't indicate a declared value. I explained the UPS driver literally left the forms on my porch and gave no instructions one what to fill out. All the forms were filled out exactly the same. I told customer service the driver should have been clear and maybe seeing the size of the item he was wrestling into his truck, would have suggested filling in the box that said carriage value (huh?). I also asked why, after spending thousands of dollars for the products and the shipping, would I fail to fill in the value if I was told to? The answer was basically, "We screwed up but you're the one who's screwed." Never again.

A package was received on 3/5/12 at my home in CA, 91384, at around 3:00PM. It was sent from Orion, Illinois, with tracking number **. It was an airplane Excite 90 worth $ 157.00. When I opened the box, I found both sides of the wing damaged. It is a model aircraft, almost ready to fly, which means it has covering on it. There is no way to fix the wood without removal of all the covering. The airplane is worthless without wings. Both the supplier and the customer (me) are very upset.

I paid $800.00 for a Disney 50th anniversary haunted mansion big fin statue Halloween art/prop from a close friend because he had two of them. The shipper packaged the item very well. It had peanuts, 30-gallon garbage bag full of bubble wrap/styrofoam, and extra cardboard for support. The package was marked fragile. When the item arrived it was dropped on to my porch on a corner. Also, it looked like it was run over by a truck. The box was ripped and there were scuff marks all over it. The box was destroyed. I have never seen anything like this.

The item was in approximately 100 pieces and it was insured. Of course, UPS denied the claim, as always, after I sent them 30 pictures of the box and the damage. This is absurd. I told them, "Did you see the box? Did you see the damage to the package? Did you see all of the styrofoam, all the peanuts, and the bubble wrap?" The item was wrapped like 30 times. Every open spot was covered and wrapped with peanuts and Styrofoam. Oh yeah, what about the extra cardboard on the bottom and sides for extra support? Nope, of course not. I have never heard of them excepting responsibly for their action. That's just criminal. Oh, they will sure take your money for insurance but they will not cover it because they can get away with it. My item was worth $2500.00 and they destroyed it because it was marked fragile.

I have no idea what they were doing to this box. All I know is that the CD player unit and head unit are destroyed. Sure the shipper didn't insure it over $100. But now I am out over $500 for this unit since now I have to send it in for repairs. But I am too scared to place it in their hands. The day the unit arrived, the driver banged on our door like he was the cops out for blood. When my husband - who was caring for our 2-month old son was able to race to the door - the driver was already banging on all the other neighbors doors, disrupting everyone on the floor.

He had the audacity to yell at my husband for ordering such heavy items in the first place since it takes so much to bring the box up to the 5th floor. He claimed that he stood outside ringing the building doorbell. Sure he did - doorbells that are brand new and haven't even been installed completely and do not work. My husband would have grabbed the baby and come out with him to get the box with a basket, but no the driver slammed the box on the ground because it was too heavy for him and ruined the entire unit. Thanks UPS. When I called even your CSRs are rude and incompetent.

My claim was denied, after UPS damaged the package, it looked like it was dropped from a building, then hit and ran over by UPS. I paid extra for handling, and they said it wasn't taped properly, but tape was still intact, but there was a hole at the side of the box.

I packaged the computer in original shipping carton complete with padding and protection, went to UPS store and shipped it with insurance to cover loss or damage. Store agent accepted package with insurance fee of $165.

The computer arrived and did not turn on. I then removed the cover to find the entire internal contents loose and damaged. Mother board, cards, computer chips, even some parts that were screwed in place were broken! It looked like it had been through a tornado! And what did UPS do? They denied our claim because the carton didn't meet their rating standard.

Mind you, this computer was originally shipped to us in the same carton! The UPS Store clerk accepted our $165 insurance fee for apparently a non-insurable container. Does anyone else see a problem here?

On Feb 19, I took a 50 x 60 original painting packed to UPS. It was thrown over the fence when it was delivered and ripped open. I paid $129.03 for it to be delivered. I even comment about a video I saw on the news about them throwing a package over the fence the girl send it will be signed for. The box only weight 16 lbs. I will never use UPS again and will tell anyone I know to stay away from UPS.

I've called several times to have UPS inspect a Porsche headlight that I shipped to a customer in Canada. I opened a claim because my customer received the light damaged. Can someone please help me expedite this claim? It seems like I'm getting nowhere.

UPS driver could not make it up my driveway after a light snow event so he threw the package into a snowbank unknowing to me. Delivery email said put in porch. Plowing snow, I did not see the package and ran over it and it is buried somewhere in a snow pile. I called them and asked what the driver did to the package and no response.

We have shipped UPS and not FedEx for 40 or 50+ years, 50 to 200 packages daily in new boxes, new wrap, new bubble, new tape. Our claims rate is the lowest of any shipper. But for 30+ years, we have seen damage due to shelving lips in the van UPS trucks. Many times, we have brought this to the attention of... Today, one of the best drivers (and in 50 years we have had many drivers) John said "Maybe you need to put a Caution Do Not Lip Load label on the boxes that you have concern." I still hope that some day, a smart UPS person looks at this "Shelf Lip" and takes note of the possible PSI on the bottom box on the lip up edge and saves UPS the claims of "Lip Loaded Boxes" for the next 50 years. PS: I made a label. Thank you.

Lost package: I shipped a package through my local UPS store that I sold for $250 on eBay. I never ship anything and do not know the procedures well. They never asked me about insurance and I openly stated the price of the item at $600. The driver lost the item and through a month long claim process they admitted to losing the package. the UPS store will not talk to me nor will UPS.com.

My damage claim #00515573 was denied due to insufficient packaging. This is just a rubber-stamp denial. I was never asked any pertinent questions about the packaging, only the number on the box (none) and the type of packing used (one inch bubble wrap). I went on the UPS site to check and the packing was more than they require (over two inches of bubble wrap on all sides), but the agent I talked to never even asked me how much packing was used.

Complete loss for me. I am glad to see all the package throwing videos going up online lately. Wish I had one to post also (maybe in the future). Being an avid eBay-er, I know too well how the drivers like to toss the packages and save themselves the last few steps.

I've shipped hundreds of guitars in my life and always thoroughly. I shipped a like new 1970 Martin 00-18, weighing 8-10 lbs in the case, weighed 39 lbs after boxed and was received with a broken body! Sickening! These people need their nuts cut off. I had $1,800 insurance and was denied my claim. I'm working on the lawsuit now. I'll never use "brown" again. I wish they would fold up shop and USPS would pick back up. Much better and faster service with them and they always delivered on Saturday. If you're smart, don't send important things through UPS, or just not at all. These people should pay and suffer consequences.

On November 11, 2011, I bought two Selkirk high tech chimney pipes online in McCall Idaho, and had the seller ship them to me in Apple Valley California, by UPS. UPS completely destroyed my shipment of double wall insulated stainless steel chimney pipes. They are very ruggedly constructed and they were shipped in the manufacturers original shipping boxes. They were so badly damaged as to be unrepairable.

When I made a damage claim, they picked up my pipes at my house. I allowed them to take my pipes only for the purpose of assessing damage, and signed a receipt for my pipes to be taken to the local distribution center. When I inquired two days later about the whereabouts of my property, they told me they had been shipped out of state. I then told them if they weren't back in my hands in three days I would have the police arrest them for theft. This seemed to me to be an act to destroy the evidence, so that I would have nothing to show in court. Then they led me on with a series of excuses indicating that I would be paid for my loss.

As I stated, the pipes were shipped in Selkirk's standard shipping containers, but they eventually rejected my claim on the basis of inadequate packaging, saying that the packaging did not meet ISTA-3A standards. This opens a whole new fraud, as UPS does not require or mention this standard when you ship. In fact, I could not find anyone at UPS, or UPS stores who even knew what ISTA is. But now I do know, because I downloaded the ISTA-3A online, and found that the packaging on my items greatly exceeded the standards they quoted. The experience with these people is a genuine nightmare, of fraud, cheating, stonewalling.

Without any doubt, UPS operates a system of criminal conspiracy to avoid responsibility for damage claims. My intent is to stop UPS from operating their business in California, and hopefully in the United States of America. I am contacting the California Bureau of Consumer Affairs, The Attorney General of California, The ICC, both California Senators, and my representative in Congress. I welcome the help of any citizen who abhors these sorts of business practices.

I shipped a package to Baton Rouge, LA from El Paso, TX on December 19, 2011, Monday. I was told it would be delivered on Thursday. I did not catch the fact that they had not put her apartment number on their delivery address (several days earlier, I had caught it on another package that I had sent). The box had to be repackaged with one of their boxes because of a problem with my box. It was insured for a sizeable amount of money.

It was not delivered on Thursday; On Friday it was not delivered. On Friday, we traced it and found it in Baton Rouge with "wrong address" on it. They said they would deliver when we gave them the apartment number, which we had done originally, and did again. They said it would be delivered on Saturday. We checked, and my granddaughter also checked. They said they were closed, but it could be picked up if they would come to the office. The office was closed and no one was answering the door. Of course, everything was closed on Christmas day.

Calling customer service on Saturday, they said it would be delivered on Monday, but also that it could be picked up. That's impossible! The office is just down the street from the delivery address. On Monday also, the office was closed, and they were told it would cost $15.00 to deliver it from a different office! It is not my fault that the clerk did not put the complete address on the box. Today I am registering a complaint with the company. If they charge to have it picked up, there will be further ** to pay, including contacting my attorney.

After reading the complaints from other customers, and hearing about problems from other customers from friends and relatives, I will never again use UPS! And I will tell everyone I know also not to use UPS. Any future deliveries we plan to have, we will tell the sender to use a different service. I am so angry that I cannot even say thank you, to say nothing of my disappointed granddaughter who had nothing for Christmas from her grandmother and grandfather. Good bye.

One star is too generous for these **. I shipped a custom built high-end desktop computer to Iowa using UPS. Upon arrival the recipient notices a banging, rattling noise when the box was moved, and there was evidence of damage to the outside of the container. I advised him open the box and inspect for damage, which there was. What was described to me sounded like the container had been dropped (not good for a computer). I advised him to take everything to the local Marshalltown, IA UPS facility, where he was met with a rude and indifferent represented and was informed of nothing plus the agent kept the box and contents. I then called UPS for information, and was told that the packaging was insufficient (** because it was the original shipping carton with all the interior padding intact). I am still awaiting the return of the package so I can assess the damage and see if anything is salvageable.

UPS damage insurance is just a scam for them to make more money, with no intention of paying any claims even though it is their idiot delivery and processing center people that are causing the damages. I am out $1470.00 and will take any and all recourse to expose the fraud that UPS insurance is, be it social and/or legal platforms.

I returned a Mitsubishi Mr. Slim ductless mini split system to AC Wholesalers via UPS. KAPCO, Inc. was the agent who arranged the shipping. There were a total of 4 boxes. All items were in original factory packaging, and in good condition. I paid for additional insurance on the condenser ($1,200.00) and wall unit ($600.00). Upon arrival, AC Wholesalers refused to accept the condenser, because it was damaged in transit, and returned it to KAPCO, Inc who arranged the shipping. The box of the returned item was mangled, despite stickers on the box stating "fragile do not stack" and the unit itself was damaged.

I had KAPCO, Inc file an insurance claim with UPS, but they denied the claim stating that it should have been packaged differently. As a consumer who rarely ships anything, I did not know the difference between ground and freight shipping, nor was I aware that factory packaging was not acceptable, when returning an item. I believe KAPCO, Inc working as my agent should have informed me, if there would be a problem, and UPS should have refused to accept the packaging, if it was not to their specifications. In any case, I paid for the insurance in good faith to protect against damage or loss, but UPS after the fact, keeps your money for shipping and insurance, without delivering the services they were hired to do. As a result, I am now out $1,200.00, at no fault of my own.

Minus 10 rating! I've been shipping worldwide over 40 years and know how to pack for safe delivery of delicates. I just received my 6 boxes of my late mother's circa 1950-1960 household glass and crockery. All are smashed to smithereens! Actual value of these items were minimal, but the sentimental and family history value were priceless! I don't know what kind of illiterate, ** apes this company is now using, but apparently they only hire bottom feeders who's only skill is destruction.

Don't waste your hard earned money on this low class piece of ** so-called shipper. They ain't what they used to be. Find a better alternative! Obviously, I will never, ever use this piece of crap again! If you still have old fashioned values of quality, pride of service and believe in personal communication for customer service resolution, do not use UPS—ever!

My grandmother had passed away and I went down to clear some her personal effects and ship them from Florida to NJ. I went to the local UPS store with my items packed for shipment, and informed them they were very fragile and irreplaceable. I was never offered any type of protection. They did use fragile tape on the 4 boxes, but when I received them the items in each box were damaged and broken. The boxes looked like they had been through a war. I had more items packed in my luggage that I checked at the airport that they also marked fragile and they were perfectly fine and they were not as protected as what I shipped.

Before we left, we shipped one more box that we let them pack. A different fragile sticker was used and that box was received with no damage. The outside of the box looked like it was handled with tender loving care. I have all 5 boxes along with photos. I submitted a claim with UPS and they declined the claim. I disputed the claim and they still declined it.

I shipped a Sony Playstation 3 from the UPS Store #6179 at 1323 W. Walnut Ave (Suite 2) in Dalton Georgia to Harrison, NY . The box was very well-packed with peanuts and styrofoam and plastic. The UPS clerk who received the package mentioned the package looked good.

It arrived as if it had been thrown around, stepped on and beaten with a ball bat. UPS told me it was not packaged correctly and will not pay the $300 insurance claim. The Playstation was damaged and will not play now. I have to refund the buyer's money plus pay shipping back to me. I ended up losing $340. UPS will not listen to reason or even try to negotiate.

Do not use UPS if you have something of value to ship. They do not pay claims.

Got a phone call from our UPS driver. Told us he could not deliver our package to our home. We would have to wait until he had another delivery to the N. of Tower City. (We live 3 miles N. of town). Or he would leave our package at the the gas station in town. Was sent by mailer "smart post" or what ever you guys call it. Where the package is to be drop shipped to the local post office. They arrive to our town after the post office is closed for the day. I complained he said other drivers would just return the package to mailer. He was just being nice.~ Wow!

I was a sent some china dishes as a Christmas gift, and even though the box was clearly marked "fragile", it looked as if the box went to hell and back. It was smashed, ripped, and dragged around, and just by looking at it, I knew it wasn't going to be good when I opened it. Most of the stuff were broken! I mean, come on, I pay to have something delivered, and they can't even do that correctly.

The UPS Store in Anaheim, California is a robber's store. The Spanish speaker owner have just charged me double of the regular price. Before I paid, I had reconfirm the outstanding price twice with him. He was sure and confirmed the fake delivering price to me more than two times. I became a [Big Idiot] after I trusted the owner and paid him double.

Once noticed I had been fooled, I have made phone call the UPS customer service hotline. And, being told, they can charge whatever they want. I will never go to any UPS stores in USA and get robbed again!

I give UPS one star because I was just tracking a package and apparently instead of delivering it to my house, the truck driver decides that my and my mothers work is easier to get to that he is going to leave my package there with somebody that is not me and not my home address which was on the package label. I'm pretty sure that is illegal and honestly I am a very, very mad customer right now.

I give UPS one star only because the box arrived on time. Inside the box, however, was an antique portrait (circa 1850), with such damage to the frame that it is unrepairable. The UPS store picked the packaging materials, packed the painting, and shipped it to me in Boise. I shipped it to myself, when I was out of town.

The painting was not packaged as they said they would. No peanuts, no extra cardboard or corner protection, and there's only one sheet of bubble wrap in a box with no significant room for padding on any side. I had a witness (my sister) when I dropped off the package, and I took a photograph of the painting in the UPS store to document its excellent condition at the time we left it with the store owner, who said that he would pack and ship it later that day.

I purchased an extra $300 worth of insurance. The total charges exceeded $190 for this one item. My sister was here to see me remove the painting from the box, and she can witness to the damage done in transit. This was over 2 months ago. I filed a claim immediately, documented the damage, and waited to be paid. It is now over 2 months later, and after two denials of my claim (one alleging that I had packed the painting, and not them), I still have not been paid by the UPS insurance adjuster, even though I provided a proof of damage prepared by a professional frame shop here in Boise. The UPS store refuses to give me any written documents showing how much money I paid for materials, packaging services, shipping, or for the insurance. They claim that that is "internal UPS information. " And they apparently are now refusing to pay the insurance claim because I have disputed their charges.

On October 17, 2011 I mailed a computer tower to my friends in Tennessee through the UPS Store, 1945 Scottsville Road, Bowling Green - (270) 842-7299 package tracking number **, which was delivered on 10/18/2011 at 10:55 am damaged. The package was bubble wrapped and foamed and still received a small dent to the tower along with a crashed hard drive.

Now, I paid for insurance of up to $500 because the standard shipment only gets $100 insurance. I reported a claim on October 17th p.m. with "Shawn" at UPS. Both my friends and I have been on the phone since and all we have gotten is a runaround. They said someone would call to set-up a time frame to check out the package, etc. and no calls, nothing. Please help. I have to replace this computer with another and they are not even taking this seriously.

I shipped a Windsor chair owned by country music star Dottie West. The chair was packed in a heavy cardboard box. The sides are reinforced with styrofoam panels. The chair was wrapped in bubble wrap and the box was filled with peanuts. The chair arrived broken in pieces. It was insured for $300. A claim was sent to UPS through local store. UPS denied the claim, saying the item was not packaged properly. The damage to the solid wood chair was so extensive that it must have gone under severe mishandling at some point during shipping. I will keep pursuing this. But someone needs to file a class-action lawsuit against this company. I will never use UPS again.

I sent a plastic pool table light through UPS, and it was damaged. I paid $108.50 for shipping & handling. I also went to the UPS store in North Bend Oregon to purchase box and shipping supplies. And I received advice on how to ship this item. Once, I was contacted by the eBay customer that the item was damaged. We then placed a claim with UPS. It took about 3-4 weeks to get the claim denial. The reason for denial was improper packaging.

So now, I am out $108.50 for shipping fees. And I had to refund my customer $195.00 for the car. In order to get my car back, I would have to send the customer $70.00 for additional shipping. What is the purpose of insurance when it will be denied? Someone needs to check how many claims are being covered by Crawford Insurance.

I shipped an autographed poster signed by Greg Lemond that was framed. I double bubble-wrapped it, taped it. It is in a cardboard box, added cardboard to the corners and taped even more.

It was late to the destination and was out for delivery for two days. When I inquired, UPS said it was damaged and discarded it.

My rating is based on the validity of the packing services that each company provides. This is a general complaint against both UPS stores and Federal Express stores. Both offer packing services that guarantee against any loss or damage for a fee, of course. The catch is that it is arbitrary as to what they consider to be proper packaging. Where a small box, bubble wrap, popcorn, and paper might be sufficient to ship an item with, they may want to stick it in yet another box, with bubble wrap, popcorn, and paper. This will inflate not only the cost of the packaging, but the cost of the shipping. If one protests, they will state that they will not guarantee the item if it is not packed the way that they determine is appropriate. And that folks, is how they get you. One UPS store clerk told me that one of the ways that they determine the cost of packing is by how fragile an item is. I commented that that is absurd, because a fragile item is fragile, period. For example, an internal part of a very sturdy camera body can be damaged just as easily as a porcelain sculpture when mishandled.

I had 2 packages. The first one was a TRD Supercharger Fit Kit and it arrived in a timely manner but it appears it was opened and the other one was a 5.7L TRD Supercharger, which has not arrived and both packages were sent by the same shipper at the same time, on 09/12/2011. Both packages arrived in San Antonio from Arizona at the same time 09/14/2011, but I only received one package, the one that was opened. I tracked both packages online and the one that I have not received is just listed, as being in San Antonio, so I tried calling and all they say is its in route. This delay is going to cause me to reschedule the installation, assuming that I have all the parts from the opened box and the 2nd box at all.

I shipped a few packages over the Christmas season last year which consisted of a projection television, two sub-woofers, and a set of wheels--all of which came back damaged from shipping. The sales were through eBay so I had to come out of pocket to refund my customers. It took me months to work and make extra money to repay them. But I did! They were supposed to be sending me a settlement over the projection television but they claim that I owe them $136 over fees. I need to pay them before I can get my money.

I have had so many of them lie to me, and I am sick of it. I must represent those who have lost hope and those who feel that because they are a large corporation, this is okay. It is not. I owed them $24, which I have no problem paying, but these people added an extra $105 to ship the TV to me. Why would I pay $100 to have a television broken in their possession shipped back?

I have even contacted UPS corporate but the regional reps never contacted me when they were supposed to. I really needed the money from those sales, in which, I initiated to help my family through some of the toughest times of our lives. So, no, I will not quit. The wheels I shipped were damaged, proclaimed lost for a month--and just when we got into the settlement conversation, they mysteriously appeared.

What can Brown do to screw you?

I have used UPS for a long time but I will never use them again! My last experience with them turned out to be the final straw! They have the worst customer service department on the planet and their careless handling of packages, especially large heavy ones, is unequaled by any carrier on the planet! They will also refuse a claim at the drop of a hat, using an ever dirty trick in the book and a plethora of BS excuses to deny that it was their fault or that they had anything to do with anything behind their hallowed walls!

They once managed to destroy an expensive keyboard that was shipped in a road case and yes, the road case was trashed as well! The keyboard was fully insured and they still tried to wiggle their way out of it! It took the persistence of the customer and I to work thru their stall tactic and finally after 120 days and a looming lawsuit, they finally conceded and honored the claim! This is just one way they take care of their customers - not!

In my last dealing with them, I called them for a pick up and the representative on the other side of the phone asked me for all my information including my credit card number for billing purposes and he gave me an estimated price with fully insuring the item, (another expensive keyboard) and I was told that the driver would be there that day to pick it up. As promised, the driver showed up and filled all the paperwork out with the names, shipping, delivery address, etc. and told me to sign and I would be billed by their customer service department. Everything seemed normal until 3 days later when the keyboard arrived at its destination and the customer called me, telling me that the box looked like it was thrown under a semi-truck! The driver even commented about the condition that the box was in and stated that it looked like it went thru the Sampsonite luggage Gorilla test! Not to take the attention away from the item, the keyboard was damaged but it was repairable! Notwithstanding here is where the horror begins!

Since the item was damaged but repairable, the customer chose to keep the keyboard and have it repaired instead of requesting them to totally cover the claim as irreparable, clearly damaged by their carelessness. Well, to say the least, they denied the initial claim immediately which resulted in my initial contact with their customer service claims department. After explaining how it was packed and what my thoughts were as to how it was damaged in transit and how it was handled, the representative overturned the denied claim. I was told that I would receive claim paperwork in my email and to fill it out and fax it to the claims department with a written estimate to repair the item, which I did.

I went to a friend's office and we faxed all the paperwork over to UPS. Now, the BS part 2 begins when 2 days later I received a phone call from them claiming that they will not honor the claim because they could not read the part of the shipping receipt that was faxed to them concerning the value of the item, stating that nothing was checked off on the shipping ticket for the value of the keyboard! So, I returned back to my friend's and we enhanced that page and re-sent that page but still, to no avail! It was then and only then did they come up with their copy, of course all in their favor!

Going back to the beginning of my complaint about this transaction with UPS, all this information such as what was in the package, the size and weight of the package, and how much it item I was shipping was valued at, including my credit card number for billing was given to the UPS representative who initially took the pick up call! All of which should have been in place and applied to the carton by UPS at the terminal! Now, they are telling me that they will only honor the claim for the $100 plus the shipping that they supposedly gave me and are responsible for and wait, it gets even better!

I looked on my credit card statement and couldn't find any charges made by UPS for the shipping or otherwise! There was nothing - no charges to be found at all with regards to any part of this shipment but in the mail, that very same day, was a bill from UPS, billing me for the shipment and low and behold there was a late charge attached to it! The only thing I received from UPS, prior, was a claim denial letter, an acceptance of damage claim letter, and a package with the same paperwork that I also received in my email to fill out and either mail or fax in to them. That was it! I requested a phone record of the initial correspondence and I was told they did not have it and that it was not available for me. I also asked for a corporate phone number in which I was also told they could not provide to me and this was after being put on hold for 5 minutes!

This is blatant incompetence and irresponsibility involving more than one department of the UPS company infrastructure and is one of the shoddiest forms of business I have seen by a large corporation in quite some time! I will be following this up by filing a complaint against UPS in small claims court! I will also post an update after this issue is resolved.

Often, these three delivery men from UPS have some sort of bad attitude where they ruin my deliveries every time they have a notion to ruin one. Last Monday, a package came mashed into pieces and tonight (usually, they don't drop deliveries until 10:00 p.m. at night), the package came almost halfway ripped open!

In the past, I asked the terrible UPS delivery person to bring a receiver boxed in a package right inside the door. He lifted it up in the air and dropped it on the hard floor! I've reported this to the company who sent these shipments and I've reported these even more incidents to UPS. But nothing has been done to reprimand these rotten, spoiled, bad attitude delivery men from UPS!

The driver left my package (an all in one printer/fax) close to my fence where my horses were able to reach it. They drug the plastic bag containing the box with the printer in it and destroyed the entire contents. We were at home and the driver could have easily left his delivery at the door of my home, left a note, or more easily and more responsibly placed the package away from my fence and access from the horses (which drivers have always done in the past).

Asked for furniture to be crated. Had 3 other quotes for crating and he kept saying he would too. 10 emails titled creight & freight went back & forth; plus I mentioned crate enough time with a witness you'd think he could understand that.

He raised his price 400 at the last minute while loading the truck.

Later I asked him twice for insurance papers, traI ask him twice for insurance papers, tracking numbers etc. He didn't respond. I couldn't do much as I was flying out of town.

What he did do was pile it all high on a pallet: heavy sofa, king mattress & box spring, recliner & chest. Didn't bother to secure it to the pallet and shrink wrapped it instead of crating it.

On 6-13-11, I shipped a Harman Kardon AVR7300 receiver that cost me $2500 in 2006. I packaged the item in 'factory' packaging and bought additional insurance. I was told that the package would arrive to its destination in 7 days. To my surprise, the man I sent it to called me and told me that the receiver had been destroyed. He took plenty of pictures and he called to file a claim. UPS told him they would pick up the package from his home and get it to their inspection department in order to determine if it was their fault. On Wednesday, July 6th, 2011, I received a call from the local UPS store. The manager informed me that the claim filed had been denied because it was not packaged properly.

I told him that was crazy, that it was shipped in the same box the "factory" used to send it to me. He said it didn't matter, that the claim had been denied. I could not believe the way the box looked. It looked like it had been thrown under a bus. So, I asked the manager if he would have shipped a box for me that looked like the box that UPS destroyed. He told me "no!" The admission that the manager of the UPS store would not ship my package looking like it does now tells me that he admits that UPS damaged my package. I left my package with the local UPS store and asked him to keep it for evidence until I figure out who can make me whole in this process.

Unfortunately, after making half a dozen phone calls, I can already tell that no one at UPS is going to do anything about this situation. I can also tell by reading other testimonies on the web that this seems to be standard operating procedures for UPS -- deny all claims and hope they go away. How can UPS take my money to insure the package and then fail to pay when damage occurs? This appears to e-fraud in the highest magnitude; and if you or I did such a thing, we would end up being fined for doing so. I would love to hear from someone on what I can do to get UPS to make me whole and to ensure that this never happens to others.

paid $190 (outrageous amt) to ship a rare model plane, which arrived in a damaged condition. both the recipient and i got so tired of jumping through hoops, we both gave up. tried to get help from ups stores, ups corp, and store mgr, to no avail.

After I returned from Afghanistan, I needed to ship my 50" plasma TV from Crofton, Maryland to Maple Shade, New Jersey. When I got home, my TV was on the front porch, leaning into the porch furniture. When we opened the package, the TV screen was smashed into pieces. There were no tracking papers on the box. I have tried multiple times, and many hours, trying to get reimbursed for the TV. They tell me that they did not scan it into their system and basically, are calling me a liar when I said that I put a value of 1300 dollars on the paperwork. Now, because of their negligence, I am out 794 dollars. This is not the homecoming I was expecting when I got home, after serving my country for 15 months. I continue to try to reach a settlement with the company; the cost to replace the TV is 1300 dollars. I do not expect that; I just want the original price. Is there anyone out there who can help? I am tired of being put on-hold for hours, trying to resolve this with UPS company.

I sold a Nikon Scanner (value $2000) and shipped it through UPS with insurance. The buyer received the package with obvious damage to it. Upon opening, he found the scanner in pieces. I filed claim, and Crawford Insurance (UPS) initially said I packed it with a deflated bubble wrap. Imagine that? I filed a complaint and they responded with a different excuse, that the box I packed it in did not allow enough distance for the bubble wrap to protect it. My thoughts? I will never use UPS again; and I suggest that the insurance they sell to protect the shipper is absolutely worthless. It's nothing but a scam.

While moving my mother from Florida to Virginia Beach we decided to use UPS to ship her TV rather than risk a POD (fearing extreme temperatures). We knew this was risky also, but UPS offers insurance which the U-Haul did not. We insured the TV for the reasonable cost of the TV, informed the clerk at the UPS store what was in the box and asked him for any suggestions he had to insure our property arrived safely. The TV was wrapped in an inch of bubble wrap on both sides and a thick quilt, and then placed in a large TV box marked as fragile. Two days later the box arrives at my house (no apparent damage to box). We opened the box, removed the wrapping and find the TV has been busted to pieces.

Now UPS wants to take no responsibility because we didn't leave the product in the box so they could investigate the packaging? "Must not have been packed to their specifications" is their reply. Were we given specifications when they accepted our insurance money? Not likely. Did their representative inform us our product was in danger? No chance. Just take the money and we'll scam the customer if it breaks is their attitude. What is the customer going to do sue us? We're UPS, good luck. How can you investigate a product with it still in the box? Why don't they have someone investigating packing before they accept our insurance money? My recommendation is don't ship anything of value UPS, avoid their insurance, and if possible avoid UPS all together.

I shipped an oxygen machine from Texas to California for my mom. I made sure the machine was packaged correctly. I paid more to have it delivered as soon as possible since my mom really needed it and of course got insurance for it! My sister waited for the UPS all day but says they (UPS) never knocked, only left a note on the door (first attempt to deliver). UPS finally delivered the next day. After opening the package and trying to use the machine, they (mom and sister) found out the machine wasn't working and the package was damaged. I got in contact with UPS and filed a claim. A UPS representative said she was going to send someone to pick it up and inspect it!

Someone was sent two days later to pick it up. I waited around two weeks so they would have enough time to inspect the machine. Finally, I decided to call UPS only to find out that they shipped the oxygen machine back to Texas without a box. UPS never told me they were going to send it back specially without any protection! I don't know what to do. I called the local UPS store and the manager said they're not paying anything because the machine wasn't in a box! Now I have to buy another machine for my mom. I've lost $800 for the machine plus $150 that I paid UPS to ** up the machine (shipping and insurance)! Can someone help me or tell me what to do!

I Sold 2 very high end Meridian DSP5200 speakers to a gentlemen in New York. These speakers new are valued at $14 000.00 and one cannot function without the other. After packaging the speakers in the original packaging they were shipped in from England and adding additional pillows on each side I shipped them from the UPS store. I paid for insurance on the speakers in the amount of $4000 and sent them on there way. The gentlemen in New York had paid for the speakers prior to shipping. The package arrived in New York and was immediately declined due to the fact that one of the speakers was crushed in on the side. By damaging one speaker the other becomes worth nothing. I contacted UPS and had to actually file the claim myself.

I did not hear back from UPS and decided to contact them this morning 05/31/2011 to follow up. Once I reached the store I was informed that my claim was denied and that I was not going to be paid out any money. The claim according to UPS was that the speakers were not packaged properly this resulting in the damage being my fault. I was shocked at the response because I am now out of pocket $5000.00+shipping and I do not even know where my speakers are. After doing further research online there seem to be thousands of these types of situations within UPS.

I have before and after pictures of the speakers and pose the question, what do we pay insurance for? I paid the insurance, UPS damaged the shipment resulting in the speakers being worth nothing and I have had to repay the gentlemen that purchased the speakers. This is so wrong and just another insurance scheme, why am I being asked to pay for these speakers when it was UPS that clearly damaged the package during shipping. At no point when purchasing the insurance was I informed of any of the claims they are making. I expect to pursue this legally and will ask for the full value of these speakers.

Ryan **

I shipped my Commercial Shaved Ice Machine through UPS Store #1524 about 8 weeks ago. Oh my God! I typed in UPS complaints on Google and I was surprised to read as many complaints about UPS. Most of these cases are exactly to the T of what my case is. I shipped it to a buyer. It was damaged clearly by UPS so the buyer denied the package and ever since, I have been getting the run around and going in complete circles with UPS. I have spoken to people all over the country. I have given Char, the store manager, whom I sent it through living hell and she still can't do nothing about it. I spoke with claims department corporate and no one has anything to offer me as far as compensation.

I took pictures before I sent it and I have pictures of the machine completely destroyed by UPS (mishandled). The box looks like it had been through hell and back. I never thought a company as big as UPS would be this unprofessional. It is disgusting. They have denied my claim 2 times already, saying that they didn't package it so it isn't their fault which is complete **. I trusted them and paid them to deliver my package and they failed at doing so and I have to suffer. After reading so many complaints, I am going to print this out and do something about this.

My question is has anyone ever taken UPS to small claims or sued them over damaged package? I am really thinking about taking the step. If I am wrong in life, I am the kind of person that will step up and take the blame, but I know 100% that I am in the right on this one and after reading everyone's topics, I feel that UPS needs to change the way they do business. It is pathetic. I packed my package just fine and paid them to deliver it. It was damaged by them and it was clearly their fault but since they didn't pack it, they are saying that they aren't going to compensate me. I have got the run around and waited weeks and weeks before I finally got denied again. I will never, ever ship through UPS again in my entire life after going through this and dealing with these unprofessional **.

The Whites Creek UPS Hub destroys packages. It has the highest damage rating of UPS and still, nothing has been done to resolve the problem. They need to get rid of the gorillas who throw packages off the roof. Also, the Crawford agency of Texas denies any claim for damage the first time it is submitted. And if you will keep after them, they will eventually pay the claim. For a service company, this is about as bad as it gets.

I shipped a Desk top computer packed super good. I've shipped hundreds of different items through UPS for work myself, from nails, soap, bolts, electronics, paint, aerosol cans,12 foot all thread, and so much more. I learned and know you have to pack stuff good because UPS will handle it poorly. I packed it so good I almost didn't purchase insurance! I did just in case of the worst. The worst happened. They smashed my box around (!) so hard, it dislodged internal components of the computer, damaging several parts, bending the whole case, and breaking at the very least one component worth $250! I was in no way prepared for what happened.

I was waiting for weeks expecting "like the said they would" a call saying they would send a technician to fix it or a check to cover it after a pro did fix it. It turns out after over a week's wait they come take a picture or two and actually claim insufficient packing! No way the box is half full of material and just crammed in so much. During the unprofessional inspection, I in no way felt like it was a true inspection. She didn't measure my computer or the box or try to repack it or inspect inside broken parts or even turn it on. They denied me so fast and I will in no way accept this rich corporation ** good people undeserving of such unprofessional mistreatment!! They never contacted me letting me know it was denied until I called weeks after inspection. Every aspect of the handling of insurance claims is unprofessional and truly a scam to save them millions of claims that should be paid.

They damaged 3 separate shipments of mine. Looks like they dropped cars on them. Driver states damaged was from UPS freight but they denied claims. Worse shipping company, horrible rates and customer service is unbelievable. They are the worst company I have ever dealt with.

I sent off an Audio Mixer to Canada - the mixer was made out of metal, heavy and in a box the size of a small suitcase. The box was packed and closed at the UPS store, I paid for shipping and asked to insure the mixer for $300 - I paid and off it went. Arriving in Canada, it was badly damaged. The metal was bended and obviously, the box must have fallen off of some height. Therefore, the receiver denied the package and UPS sent it back according to their data to my house in Los Angeles.

Since I had left for the summer, there was none to receive the package and so the box and with it the mixer disappeared. I first filed an insurance claim due to the damage which was denied, UPS saying the box was not sufficient enough. After that, the UPS Store reopened the claim filing for the disappearing of the shipment and UPS again denied, now saying the mixer was only insured for over $150. In between, UPS also actually claimed that the box was delivered and signed by myself at the door --while I was in Europe traveling!

I have been shipping with UPS since 1974. Starting about 15 years ago, any time that they damaged a shipment, their stock answer is that the package isn't sufficient. No matter if their truck ran over the package, it's still my fault. Most recent example: They broke my flat rectangular package in half despite the fact that inside of the package I put a 2 inch wide x 32 inch long wooden stiffening rod to prevent any damage. They broke the rod and bent the package and ruined my product but it is still my fault for "insufficient packing of the product". I've been trying for 6 months to get compensation and nobody will answer my calls or my emails.

We have shipped with UPS for 30 some years and have used the same packing methods, with improvements where needed. Our breakage rate has been extremely small for a pottery manufacturer! Now this year, we have had more shipping breakage than in the past years and the damage claim on the last "mangled" box was denied for "improper" packing! Since the customer discarded the packing before reporting the damage, how can they support such a claim? We don't seem to be able to contact a live person to settle this problem, so what do we do now?

We shipped 3 boxes of large lamps and shades to a customer, 2 of the 3 boxes arrived just fine. The 3rd box was crushed from the top and the lamp fittings (socket and vase cap) were mangled. We could replace these as the large pottery base seems to be okay, but we can't get UPS to ship it back and they are denying on the basis of inadequate packing.

I've been in contact with Ms. ** numerous time, mostly through email. She informed me that the pottery will not be a re-reimbursement, because of inadequate packing. Funny this is, they never saw how I packed it, since UPS 800 # rep told me to throw it away here at my home! As far as the compensation for the dinnerware, Ms. ** does not know how to reimburse me.

A package was damaged in transit. It was returned to me. UPS posted a notice that there had been damage and that the "damaged merchandise was discarded".

When I received the returned package, there was, in fact, no discernable damage to the packing but there were items missing. There was no way for me to determine what the supposed damage--if any--was. UPS had taken it upon itself to determine that. In fact, I have no way of determining if there was any damage done at all. The items involved was artwork of relatively small value. The point of my complaint is that unless the UPS employees involved were experts, they would have had no way of deciding whether or not something was irreparable. And even if they did have this expertise, I did not assign them the right to make those decisions on my behalf.

I sent artwork to an art dealer who was going to pay me $5000 for it on 8/18/10. I packed the art, insured it for $5000. The UPS store accepted it as secured and packaged properly. The package was damaged during transit by UPS before it got to the dealer. UPS opened internal investigation and concluded it was not packaged properly so all claims were denied. They sent the damaged artwork back to the UPS store. Does the fact that they accepted the package and took my money to insure it not mean anything? If it was not packaged properly and yet they accepted the money to insure it, isn't that fraud on their part?

On Sept. 2, 2010 ,I sent a piece of original artwork to West Conshohocken, PA via UPS and paid for $500 worth of insurance. I packed the matted watercolor painting in a plywood and cardboard box designed for shipping artwork, sandwiched the artwork between heavy cardboard and wrapped it with 3 layers of bubble wrap, the package being very snug and tight. The piece arrived on Sept 3 with obvious and severe damage to the plywood box due to UPS mishandling. The matte on the original art was bent, there is slight damage to the artwork that must be addressed. It was steamed to take out a curved crease on the lower middle part of the artwork.

The receiver refused to accept the package and had UPS return it to the sender which was me. But I never heard a word from UPS. They received the damaged package on Sept. 9 and it has been sitting there until tonight. Today, I received a phone call from my art buyer asking where the art was and when I would return it! I was baffled by the call, I found out it had arrived in a damaged state!

So I dug out my UPS receipt, tracked the package and found it had been sitting at the sending location since Sept. 9! A person named Ken signed for it and never contacted me! I went there in person and retrieved the artwork. The manager told me the damage claim had been denied! He handed me a letter from a company called Crawford & Company out of Fort Worth, Texas who handle their insurance claims. A (Ms/Mr? ) Leslea ** claims I did not package it well and it needed a minimum of 2 inches of packing material between the art and the walls of the container which it clearly had! The package almost bulged with packing material. When I went to see the damage tonight, I did not see all the packing material I had used. This claim denial from Crawford & Company is outrageous and criminal, and UPS is playing a cynical game with consumers well aware the insurance they collect from consumers is a total fraudulent scam!

UPS is accepting monetary payment for a service that they market, but they cannot provide. Extensive damage rates on shipments and not taking responsibility for damage during shipment that they cause. Damage rates exceed 50% despite packaging. Then, UPS will nullify any claim against them by stating that the items were not properly packaged--needs independent decision instead of UPS doing their own determination.

The damage seems to occur independently of how the items are packaged. Also, there is no recourse path for the average citizen that ships with them. The customer service process is very circular and difficult to navigate. It is impossible to reach anyone who can answer questions, take accountability or anyone who has any authority to remedy the problem. The answer to every concern is always a "process" that the consumer must go through, most of the time, in vain. The answer is a "hoop" that you must jump through in order to get resolution. They are really just trying to set up obstacles in hope that you will just get tired and drop your issue.

They seldom resolve any issues and use UPS store retail franchise owners as an obstacle to problem resolution. The franchise owners don't want to work with you either. I seriously suggest stopping shipping because USPS is just as bad and UPS cannot get the job done well on a consistent basis. This will put me out of business because I cannot get the ordered merchandise shipped out without damage consistently.

A heat press was shipped to us by the manufacturer, after repairs, using our UPS account. The package was insured for its value ($2500.00) and there was a signature required at delivery. The UPS driver dropped it in our back alley and disappeared. We were never informed or aware of a delivery. We never signed for this delivery and we found the package accidentally. The packaging was done at a UPS facility. We have no responsibility in what happened to the press while carried around by UPS. But UPS arbitrarily made the decision not to pay for the damage which was caused by their neglect. It was obvious that they mishandled the package: when we opened it, we found impact damage to the top of the press, consistent with being dropped.

UPS atrociously denying claim. I shipped my laptop which is under warranty to the manufacturer to fix the touch pad issue. I packed the laptop very well with side supports and wrapped it around using a bubble pack pretty tight. I shipped it thru UPS and insured it for US$500.

When the laptop was received at the repair facility, they noticed a crack on the screen and quoted US$200 to fix. I reported the issue to the UPS franchise where I shipped it from. The franchise told me that I have to report that to UPS as they cannot process any claim. I then contacted UPS and filed a claim. UPS told me that they would pick up the Laptop and investigate the damage. I contacted UPS a week after the Laptop was picked up UPS. I was told that I am supposed to contact the franchise from where it was shipped from, since the claim should be initiated by the franchise. When I told them that I initiated the claim process, the agent I talked to said, probably they thought me as the person representing the franchise. I told them clearly that I am an individual filing myself for the damage.

Then I visited the franchise to check on the status. The owner of the franchise said, he received the laptop but didn't understand why it was shipped to him and as there was no information from UPS. Then I explained to him the history and he promised me to initiate the claim process. It's been a month since the claim was filed. I am told that they claim was denied stating the packaging was not good enough. The claim was re-submitted by the franchise and denied again. It's been two months since I shipped the laptop first. I haven't got a penny out of UPS. I couldn't use my computer which I bought to do some freelance work. I have lost two months of warranty period already with my laptop sitting idly with UPS.

So far its been direct financial damage, indirect financial damage and a lot of frustration with UPS driving me from pillar to post. I have shipped many packages before with FedEx, UPS and USPS. I have insured the packages most of the times. This is the first time I am filing a claim for a genuine fault of UPS and it is getting rejected. I completely disagree with UPS that the packaging was the issue. Even if it was an issue, then why did they offer me the Insurance? Shouldn't they say, they cannot insure it since the package doesn't meet the required standard or so?

So, it looks like they don't care about anything when you pay them money as insurance premium. But everything is an issue if you report any damage. It seems I have been wasting thousands of dollars so far on insuring my packages during shipments throughout my life. It is unbelievable that such a multi-billion dollar company acting so cheap on a couple of hundred dollar claim and treat its customer like a dirt. Did anyone take on these kinds of arrogant corporate on unfair business practices? I want to take the fight to UPS and make them take notice that even common person has strength and courage to fight them.

UPS destroyed an antique crystal platter that was in a box with clothes that I sent from Pittsfield, MA UPS Center to my home in Sarasota, FL. I was visiting my parents for a month and shipped clothes instead of luggage. My mother is never sure if we will see each other again, so she gave me my grandmother's (her mother) crystal platter. I purposely walked into UPS Pittsfield with the box unopened to show the customer service rep what was inside. She assured 3 times that the box would be packed properly.

I insured the box for $1000. Also, I advised her that I had lined the box with a plastic table cloth in case the box got wet. When I returned home, I opened the box and was shocked to find the plastic cloth in a ball in the corner of the box. The box was only packed with balls of kraft paper. No bubble wrap and no foam. The platter was broken and all over the box. The inside of the box looked as if a hurricane had hit it. "One" shoe was missing and a Red Sox Memorabilia lighter.

I have been calling UPS many many times. I have spoken to over 14 people. UPS actually sent an investigator to my home (Mark **) to take pictures of the inside and outside of the box, and the broken crystal platter. He advised that I would receive a claim form in one week. I have not. I received a letter from Crawford & Company advising that my claim was turned down because I incorrectly packed the box. Did I not tell 14 people and Mark ** that I did not pack the box? I received a phone call from a representative of Crawford (Stephany) who advised that Crawford never received any correspondence from Mark ** or any photos!

The letter from Crawford was signed by Grace **, though Stephany informed me that Ms. ** only sends out these "form" letters and has nothing to do with the case. Stephany advises that she is going to "try" to contact Mark **. It is doubtful that I will ever hear from her again! Stephany advises that she doesn't care who I complain to! This maze of poor UPS customer service is their policy and procedure on how to cheat their customers. No one seems to know their job description and no one cares. To be missing one shoe is puzzling and furthermore, there are broken pieces of the platter that could not even be found in the box. This is unacceptable. I researched UPS complaints and found pages upon pages of complaints. I think this could be a great major lawsuit. What consumer attorney would take this on?

I shipped a large item that I sold on eBay UPS ground. When the package left, it was not broken or ripped; when the buyer received the item it was broken. UPS admitted to damaging the item; now they do not want to make good for the damage. They are trying to blame my packaging for the damage, and I explained how it was packed when I called for the pick up and the customer service person said it was fine. This will cost me $230 that I do not have. I am on a fixed income and occasionally, I sell things on eBay. This was not even for me; it was my son's light and he is on ssd and cannot afford to refund the monies, for something we did not do.

I made my granddaughter a rocking horse for her 2nd birthday. She lives in Texas, I had to ship it. I went to a professional packaging store and had them box it and protect it, they wrapped the legs individually and filled the box with styrofoam peanuts, marked the box fragile and an arrow with this side up. When it arrived in Frisco, Texas my daughter found that the front rocker was broken in two (2) and there was a hole in the box adjacent to the broken rocker, they broke a 2X4.

What kind of employees does this company have, breaking a 2X4. My God, what thugs. I do not wish any recovery, this was a piece of love for my granddaughter and they treated it like trash. I will never use UPS again and will campaign for their demise.

Postal Convenience Center authorized shipping outlet packed a $500.00 Seth Thometh wall clock. It was insured for 500.00 dollars. UPS delivered it to my son in Bay City Michigan. The box was labeled fragile. UPS set it inside the garage because no one was home. Upon returning home, my son noticed the top of the box was bent in. Upon opening the box, the top of the wooden clock was broken off. The clock is solid oak. UPS was notified twice by San Diego to look at the clock. They refused to come out for a inspection. My son was told by UPS to send it back to the Postal Convenience Center in San Diego. My son refused to send it back.

We are getting the run around by UPS. The left top section of the clock has a good size piece broken out. At this time, we have no idea if the clock works are damaged. The clock is still in original packing box.

I sent a package through UPS and it happened to be a very strong and durable, 2-1/2-inch thick top log end table, and I packaged it with one of those very thick sleeping bags, the ones that weigh a good 10 pounds themselves, to protect the table from dings and scratches. I also packaged it in a box that was used to ship a range in, also I marked the box fragile, and marked the top as TOP, to ensure there would be no dings and scratches.

Well, somehow UPS managed to say that the package was damaged and did an inspection, in which said that my packaging was inadequate, and refuses to pay for the damages! Now the log end table is so thick and durable that you could throw the thing down your driveway and still not break it. It would get some dents and scratches, but not break! So all I could figure is that UPS deliberately damaged the product so they can send it back, in which they think I will resend it, hence paying them $68 to ship it again! So they are trying to scam me out of another shipping fee, then also I would be out the $275 for the table I would have to rebuild!

I have gotten a hold of a news crew in Bosie Idaho, and they asked if I would go in front of the camera with this, I agreed, so if there is anybody with the same trouble, I am claiming that UPS has gone scandalous! if you want to go public and file a class action against UPS let me know! We will get something going. UPS can't keep getting away with ripping people off this way! I lost $275 log end table, and the $68 shipping cost. I would have lost my customer but was able to talk to him and he is just as mad at UPS as I am!

My husband and I had UPS do two moves: one from Toronto to Vancouver and the other from Toronto to Reno. While the inter-Canada move went fine, even smoothly, the one from TO to Reno was a nightmare. Every single thing that could be broken came broken, mangled, and shattered. I had packed my 3 sets of wine glasses with packaging material I purchased from UPS, reinforced with thermo cool peanuts, and packed inside a bigger box that was itself supposed to be the big shield and UPS still managed to shatter every single glass, each microwave-heavy dish, and ceramic bowls and canisters. I wept at the loss of my dear objects not so much because I paid and waited for these shattered goods to reach me but because so many memories are tied to objects that come into one's life as cherished gifts, things one has bought with hard-earned savings and with a great deal of love and pride.

The man who delivered the goods virtually threw the boxes into my apartment and instead of reassuring thuds, I heard unfamiliar jingle-jangles as the boxes hit the hardwood floor. It sounded like church bells in my apartment but I knew even then that my breakables were indeed broken. The delivery guy at the Vancouver end joked with us: "I tell people, look at our logo and think 'Use Purolator, Stupid!" He may have been just right. For those thinking of using UPS in the USA, Do not!

My husband shipped a carton of MonaVie juice in the original factory sealed box to a buyer in Utah. Please note that UPS is the official shipper for all MonaVie factory products, and this was the same exact packaging as are all MonaVie shipments. Literally, thousands of these boxes are shipped without incident from MonaVie to all over the country. We have shipped a total of 12 of these boxes ourselves. One box was shipped from the main UPS station in N. Syracuse and was damaged in transit, and UPS paid us for it. We were not notified of damage to the shipment to Utah from UPS Store No. 1137; I found out about it when I checked the tracking number secondary to my customer's inquiry on the whereabouts of the juice she had ordered. My husband and I called Mr. **, who told us the claim was denied due to "improper packaging".

We called UPS to complain, and a mediator called Mr. **. The mediator was told that Mr. ** had advised my husband that the packaging wasn't correct at the time he brought the MonaVie in. This was absolutely not true. My husband handed the package over to an employee (not Mr. **), and the only question asked was whether the shipment contained alcohol. Mr. ** never suggested that he could file a dispute on our behalf and told us that if we called customer service, we would basically get nowhere.

My questions are: If MonaVie ships all its product in the same boxes via UPS, how can we be told that the claim is denied due to "improper packaging"? How could UPS have paid us for damage to one package, but not to an identical second package? How could Mr. ** say that my husband was spoken to about packaging when my husband never laid eyes upon Mr. **? How could Mr. ** refuse to file a dispute with UPS upon our request? We wish to pursue this injustice in any way possible.

Over the last year, UPS has damaged/lost several of my packages. I ship approximately 60 packages per month. Several of the boxes have been damaged by "crushing". UPS in every instance has claimed my boxes aren't "properly packaged," which is a lie. They are trained to deny any responsibility for their actions. I want to participate in a class action lawsuit or news media "expose" to stop this fraud against their customers. I've lost credibility with some customers who do not receive their orders on time. I've also suffered monetary losses due to their poor handling, damage, and loss of my boxes.

We got scammed by their "insurance". We shipped something from Canada to the US. We got it "insured" (haha what a joke) for its value (around $1500). It was properly packaged and everything. When it arrived, the computer inside the box was trashed. We used all the original packaging including the Styrofoam pieces the box originally came with. Everything fit together securely and the computer was in working order. We had the computer diagnosed. Even the computer's processor and RAM chips were destroyed and could not be salvaged. None of the computer's parts are salvageable.

We filed a damage claim and have been badgering them for over 2 weeks about this matter. No one has returned any calls as they've repeatedly promised. We have been jerked around. We have now been told that when you ship something via UPS, you are essentially giving them both your package and your money to ship it and there's never a guarantee it'll even arrive. If it's "insured", it's only guaranteed to arrive at the destination eventually. There's not even a promise regarding the time frame even if you pay extra to ship it "2nd day air" or any of their other time promises. It's just guaranteed to get there eventually! And there is no insurance against damages unless you also pay them even more to have them package the box for you. Yeah, that's right. They deny any responsibility for packages damaged while in their care unless they've packaged it, regardless of if it is packaged to their own packing standards.

When you choose UPS, you choose to willingly give up your right to a package's safe and timely delivery unless you want them to soak you for extra money just to do their job correctly. Don't choose UPS. They're trying to scam you if they are negligent with your belongings during shipment, and further trying to scam you with their "insurance".

I won the bid for a 1952 TD MG engine block on eBay last March 16th 2010. I paid with PayPal for $418.66 for block, plus shipping within one hour after auction closed. After several requests to the seller as to when the block would arrive, I received it on April 13th at around 8:00 PM. When I opened the box the next morning, a piece was broken off. I took some pictures and sent them to the seller. He said he would file a claim. I tried to file a claim and was unable to manage the send around in circles of UPS system. UPS contacted me and I sent them pictures of the damage.

Both the seller and me expected UPS to respond quickly but they did not. Around the last week of May, I received a call from the seller telling me that UPS wants the Engine block and the box. They would pick it up the next day. The driver came and took the box but would not take the engine. So the next day, I took it to Daytona Beach UPS. For the next month, I tried to get information from the seller but he would not answer the phone nor respond to my message. I tried to get information from UPS but they never responded.

Two weeks ago, the seller called to tell me that UPS refused the claim and that he would put the money in my PayPal account. He has not and he refuses to answer the phone nor respond to my messages. I have tried to resolve this with eBay; it is impossible to deal with them. They'll send you around in circles system. It is also more than 45 days and they don't care. I would like to take legal action but don't know how.

The seller has block my money, $418.66, I paid for shipping and UPS would not deal with me. I spent many hours finding a block repair shop in my area, neither UPS or shipper cared that I even took the block to a repair shop to get a quote.

UPS took the position of corporate greed and said that they will not honor our insurance policy and the shipper Is putting the loss on me. This is very upsetting especially that no one cares. The tragic part is that I was going to make a spare engine for my 1952 TD MG and now, that will not happen.

In two months time, I've had 4 deliveries by UPS. All boxes looked as though they played kick ball with them. Two had breakable items and they were in pieces. Two coffee mugs were shattered in the first box and the crock pot was broken in several pieces in the next delivery. With that particular box I was home and standing about 10 feet inside the house from where he proceeded to drop the box onto the driveway outside our garage door. I heard it slam down and thought how glad I was it was only a lot of clothes I had ordered. But no, it was a box with fragile etc. all over it. It was purposely done. We are taking it into the UPS office from where it came from on Friday. I expect no satisfaction as they seem to not care at all.

Hoping my sister who sent the crock pot as a gift can get her $55 back from the store. I'm sure they won't win the claim with UPS as they packaged it themselves. I will never use them and hope others start doing the same.

I received my package in a box that I did not send in and it was taped as if a child had done it. The box was half opened, merchandise as I could see was scratched. I called UPS, had them pick it up and after many calls and letters, they say claim denied! What a rip off. I will never use UPS again ever! The worst of it is the employees know they can rip off the customers and not even be reprimanded for a federal offense.

I shipped a set of stainless steel nerf bars back to a company that shipped them to me (they sent the wrong ones). I used UPS ground and insured them for $250. A few days later, they arrived at the facility damaged, the entire end of the box was compressed in a few inches, the facility informed me of the damage, and I contacted UPS that day to file a damage claim. UPS was very sorry that my package was damaged and they would remedy the situation immediately, so they told me anyway. I was told that someone would be contacting me in the next 3 business days. A week and a half goes by and I call to check on the status of my claim, the person on the other end of the phone informs me that my claim was denied and the package shipped back to the UPS store I shipped out of.

I ventured out to the UPS store and inspected the damaged package with the manager of the store. Upon inspection, we determined that without a doubt that this package was crushed on one end, damaging the nerf bars (made of stainless steel, mind you). Upon further inspection, we found that the extra packing material I put in the box had been removed, as well as the box containing all of the mounting hardware. The store manager informed me to call the facility I was shipping them, too, to see if there was anything they could do. Needless to say, the item was damaged in shipping and they weren't going to take responsibility (I don't blame them).

I called UPS back and spoke with someone about disputing the claim, after being juggled around on the phone for over an hour, they told me that the UPS store I shipped from had to dispute the claim. They wouldn't work with me directly. UPS denied the claim due to "Insufficient Packaging". These items were shipped in the same box they came to me from the factory in. The box is made of heavy cardboard with foam padding securing the nerf bars. I even added foam padding and extra cardboard on the corners of the box to prevent this very incident from occurring. Back to the UPS store I go! I took the damaged package back to the UPS store and the manager made good on his promise to dispute the claim for me.

Fast forward to today, the regional sales support representative for my area came in and talked with me and the manager. He agreed with all of my points and still denied the claim (2nd time). I was informed that now 2 claims have been filed, the damage claim on the package was a closed case and can't be reopened. So here I am, writing this, sharing my experience with everyone. I pointed out to the manager and the sales support representative that UPS sold me insurance that they are not making good on, their reply was the items were insufficiently packaged (a broken record by now). Bottom line, I purchased insurance thinking I would be covered. The UPS store should not be selling insurance that has no meaning. This is insurance fraud in my eyes. They took my money and I get nothing in return when they clearly destroyed my package and its contents. The store I shipped from didn't inform me that there were packaging requirements. I figured the box that made it over from China to Arizona, then to PA would have been more than sufficient as it arrived here safely.

I can't believe that UPS is getting away with selling their "insurance". It's all a big scheme for them to get extra money from consumers. There was another guy there that had a TV that was pierced by a forklift, and guess what? They denied him, too, "Insufficient Packaging." What am I to do now? I'd be the bad guy if I bent one of these nerf bars around someone's head, being civil doesn't seem to be getting me anywhere. What are we supposed to do when this happens? It's clear to me that UPS doesn't care about their customers. I'll never use UPS again. I don't care if it costs me $80 more to go to FedEx.

I flew to Nashville, TN for my father's funeral. My mother sent things that had been in our family for three generations via UPS. The items were shipped May 24, 2010. When the box arrived, it had a hole in it the size of a softball. Many of the items were missing. What was left in the box was destroyed! I choose to send an email to upper management, in hopes it wouldn't happen again to someone else and perhaps even get an apology. To date, I have not heard a word from UPS. The items were my fathers', his father's, and my father's father's father! It is now gone or broke.

I have rarely good experience with UPS. I have stopped using them altogether, but I often get packages from elsewhere through UPS. They are 90% of the time damaged. The time I have to spend on dealing with it is enormous. Their driver are unprofessional and sloppy. I am sure the way they handle the packages in their distribution centers is even worst. I encourage anybody to switch to any other carrier as long it is not UPS!

I shipped a bike via UPS in a bike box. Fragile labels placed on all sides of box. I circled this side up on both sides. I drew large arrows with Sharpie on both sides indicating "this side up". Box was new. Insured. I wrote, "Signature upon delivery" on form and on box.

The bike arrived without signature and had severe compression of the box. The front axle hub had been pushed through 3 layers of twin wall and bubble-wrap and torn box 8 inches down the side. I racked the handlebars and compressed onto frame damaging the front tube supports at the top. Carbon fiber bike has to be shipped to Trek for x-ray to determine damage to frame. The front wheel will need repair/replacement. If frame is damaged (determined by Trek), will require repair/replacement.

I had shipped a package containing pet medications that I had preplaced to my father. I received a call today that my package had leaked and ruined the box and therefor it was discarded. I get no refund of anything. First off nobody ever asked if there were liquids in the package or explained about mailing liquid goods. So one thing in my package leaks and everything is thrown out. There were things in the box that would not have been ruined by leakage and yet it is thrown away anyway and I get nothing. I should at least be refunded my shipping cost if nothing else. I will never use UPS again for mailing anything.

I received 4 wheels and tires from UPS last Wednesday. Every package was shredded open on the side that clearly said this side up. All the wheels were damaged. I had 1k insurance on each wheel. I've shipped wheels packaged like this many times over many yrs. These were shipped the same way, bubble wrapped and then wrapped in 10 layers of plastic. These were damaged on purpose in my opinion.I got jerked around for a week, sent 40 pictures and got a PDF file telling me they were packaged wrong and denied the claim. These are $6800 wheels. I'm beside myself. What do we do? This is out of control.

I ordered an engine for a classic car I am restoring. I live in NC and the business I bought from is in Phoenix AZ. It is a reputable company that builds and ships engines all over the country. Once my engine was built and shipped to me, it finally arrived in my driveway on Dec 30, 2009. Upon inspection of the very well built box, I noticed that it was broken all around the base, and one whole side of the box was missing, and there were parts of my engine falling all over the place. Well, as I cut through the plastic wrap UPS used to put my box back together, I noticed broken pieces were just thrown in there.

The damage was, my air filter unit was smashed and half of it was missing. The Holley 750 carb was completely smashed in. Both of my valve covers were cracked wide open, moroso spark plug wires were severed in half on one whole side of the engine. All 4 spark plugs on the right side were shattered, and it turns out it needed to be completely rebuilt as the internal balance was thrown off due to the fall or whatever happened to it in transit.

My problem was not the fact that it was destroyed but the fact that it made it to me that way and the driver tried to leave before I could finish looking at it! I am not exaggerating when I say I had to run the truck down and tell UPS I am not taking the damaged item. Well the fun started there. After filing a claim with UPS, they told me that they would only pay me 10 cents, yes one dime, per pound since the engine was bought online. Yep, they would only pay $490 of my $7400 spent. That wouldn't even cover my shipping cost. After proving that this was no backyard built used engine and that it is a legit 100% brand new engine built by a master engine builder and months of my phone calls being ignored, UPS finally decided to pay for it and ship it back to the builder.

Well, here I am almost 5 months later, and UPS still has yet to ship my engine from the builder and back to me. After speaking with the UPS service rep, she assures me that it is a paperwork issue with the shipper and that she is doing everything she can to get it back to me. That is completely not true. The problem is that in talking with the builder, UPS will not call, or attempt to contact them. They show up long after the shop is closed (6pm) and leave a note on the door saying that they were there.

Basically it is the very last priority for them. Their other packages get picked up from the shop but not mine. I just refuse to believe that UPS is an honorable business anymore. If I were not the aggressive person that I am, I would have been ** out of $7000! They tried just about every trick in the book to not pay for the damages. They would have me fax in receipts, and lose them even though I have the fax received confirmations.

They would tell the builder that they were waiting on me to fax receipts, and tell me that they were waiting on the builder to send them the same info plus the proof that the engine was 100% new. Weeks and weeks of this game went by and I finally decided to call the builder myself and that is when I found out that UPS was just ** our chains. Here it is April 22, 2010 and I am still waiting for UPS to pick up my engine and ship it to me. Who knows what excuse I will hear from them next?

I shipped 2 large packages from the UPS store in Tucson AZ to my home in South Carolina. Both were 32 gallon Rubbermaid Storage bins, with lock-tight lids. Each was packed tight with bubble wrap, corrugated cardboard, kraft paper and newspaper wadding, as well as a blanket and two sheets for extra padding. Both arrived destroyed!

All our pictures and figurines were totaled, my metal fire box was smashed, my router and its installation disk (in the original box) were crushed, and my computer and monitor were irreparably damaged. All of our precious and fragile possessions, we shipped rather than take with us in the move across country are gone.

At first, UPS told me their insurance (I paid extra for) doesn't cover the damage. When I found out that was a lie - they processed my claim and denied me because I didn't use UPS packaging. As if their boxes are magically immune to the type of punishment my packages must have received to split open a Rubbermaid bin!

Bottom Line: UPS handled my boxes with nothing less than careless brutality! I am appalled by the way UPS has tried to misrepresent their insurance and stonewall their claims process. I am pulling UPS from our shippers list at work, advising my clients not to use them, and I will never use UPS again! Damaged beyond repair: 7 pictures (frames broken, glass shattered and pictures scratched), 3 statuettes, 2 decorated ceramic bowls, 1 router, several CD disks, 1 metal fire box, 1 $1,500 computer, and 1 high def 27" flat LCD screen monitor.

I am a professional photographer who orders new equipment from dealers in NY and ship to Washington State. In a previous order I received three very expensive lenses that were packed in their own boxes inside a larger box filled with packing peanuts. When the shipment arrived the outer box was so smashed that the packing peanuts were leaking out and each of the three lenses inside showed damaged to their own boxes. Obviously the sender did not ship these items in this condition and obviously UPS did the damage.

The delivery lady made no attempt at an apology of explanation. When I questioned the damage she acted as if there wasn't any and just asked if I wanted to accept or reject the delivery. Since I was leaving in 2 days for a very important photo shoot I felt compelled to accept the delivery. Fortunately for me, the lenses have worked perfectly every since.

Last week I ordered a new extremely expensive lens from my NY retailer and made darn sure it was coming via FED EX, and I ordered some non-breakable items from another NY retailer and chose to ship that one via UPS. The Fed Ex delivery arrived in perfect condition. But the UPS box arrived quite smashed with no explanation as to why. I have learned my lesson with UPS and believe they hire gorillas to do all their backroom handling and can reasonably expect to receive every shipment damaged and will never ship anything again via UPS other than soft package items that don't matter how the gorillas handle them.

I shipped a painting from NYC to Maryland 21093. The buyer reported it damaged and refused the package. I placed the order by phone, requested an invoice be provided. I took the insured price for $1000, insurance. UPS has refused to honor the insurance because they say their drivers are not required to fill out the forms and therefore the insurance was not written on form, so it will not be provided. Tracking #**. The claim was for $800 plus shipping. They also suggested that it was not packed according to UPS's guidelines. The package was packed in inner cardboard and outer cardboard (triple thick). The buyer paid me $850 and now I'm in a position where I owe the money back and the sale of a second piece to same person is in jeopardy.

Why charge insurance if they do not intend to honor it? They offered to pay back $50 shipping plus $100 free coverage, which every package gets. Why did they offer me that much if my packing was at fault? Also, them shipping to wrong address upon the return which further exacerbated the damage. The UPS form does have small print on the reverse side of their form with much pertaining information. To charge me the insurance and then, the driver not complete form properly and say it's not their responsibility. It is fraud and gamesmanship. But you need a microscope to read it. The frame is ruined, painting has minor damage to canvas but will never be in perfect original condition again.

On March 13, 2010, I shipped a small package from the UPS store at Yonkers, N.Y. to my granddaughter in Poughkeepsie for her birthday on March 17th. It did not arrive. Checking at the UPS store later the next week, I found out that the package had been damaged and was returned to the store. Inside, a horse glass globe music box was broken, a birthday card with a $20 bill was missing. Other small figurines were present. I had wrapped the globe with plastic thick bubble wrap. They refused payment of value $30 due to not properly placed items. I guess the birthday card and $20 bill must have fallen out when they were inspecting the package. I am sure that the damage caused was due solely to the carelessness of UPS personnel not using due care in transporting the package.

Model trains were shipped from NY to PA and damaged in transit. They're insured for a full worth through UPS, which is denying the damage claim, stating insufficient packaging. Photos by the receiver of package show the exterior box damaged and broken internal Styrofoam from force to box (dropped?). Replacement parts are no longer available. Value of train set decreased from $1400 to approximately half, $700.

I was shipping a very large package from my mom's house in California to my house in Portland, OR. The package was 6 ft high by 3 ft wide and only 6 inches wide. It was three display walls for doing trade shows. The package weighed 45 lbs. I called the 800 number to schedule a pick up at my mom's house. I had originally called to get a price and see if they could even ship something this large. On this original phone call, they quoted $125 to ship the package. I was surprised at the price so I didn't schedule then and looked into other options. Not finding anything for less, I called back a week later to schedule the pick up.

On this second call, the guy on the phone barely spoke English and didn't give me a price or any other information about the shipping, only a day when they would be picking up the package. I told my mom she would have to fill out the form since the guy on the phone didn't take any information. The driver picked up the package and I still had no idea how much I was going to be charged. Days later, the package was still not delivered. When I tracked the package, it showed that it was out for delivery.

Finally, my UPS driver showed up at my door and asked for my phone number. He said they didn't have it, (which is wrong since my mom put both her number and mine on the slip). He said the package was bent and he didn't think it was supposed to be like that so he was going to submit a claim on it. He said that someone would be in contact with me. At this point, I was pretty upset since it was $500 worth of merchandise and not having it prevented me from starting to sell at the weekly market in Portland. So I lost business and merchandise. I checked my credit card statement to see how much they charged me. It turned out they had only charged me $35, which I found perplexing, since I would imagine a 6ft package should cost more than that. So I assumed it was shipped improperly.

Finally, two weeks later, they sent a letter to my mother saying it was packaged improperly. The packaging was the very same that it arrived in from the company I bought it from. The contents of the package would have been hard to damage since they are large walls, with metal framing and are made of foam themselves. I just can't believe they could even possibly say it was packaged improperly since that is how it was shipped to me originally.

It seems like if you bend a package in half, it doesn't matter how much packaging there is you are still going to damage its contents. I have pictures, the box was bent in half and since they are made of metal framing. I can't even bend it straight. The package had to have had a very large amount of force put on it to be bent in that manner.

My display walls were bent in half and unable to stand up since the top half is completely bent over. These were $500 display walls totally destroyed. Also, I have been unable to sell my work since now I have no way to display things at the shows. I have now lost three weekend of income, so loss of merchandise, and loss of profits from loss of business. They also didn't even offer to refund the shipping cost, which seems pretty outrageous to me. I still have had no compensation. I'm out $500 for new display walls plus profits from three weekends of selling at the market, that is 6 days of work. This is pretty detrimental to my small business since now I have to come up with $500 just to be able to make any money.

I am just your average "run of the mill" everyday American customer. I made a few mistakes recently and that was having UPS ship some of my eBay business items. The first item I shipped made it to my customer just shy of Christmas a few days after it's origination. On time... but in pieces. Now the item I shipped wasn't just an ordinary item. It was a vintage keyboard instrument packed in what the music industry calls a "flight case" which is designed to take the impact of day to day touring of a professional musician. The item was destroyed. After fighting with your Claims Depot, they told me that the item was not shipped properly. It needed 1/4' of foam inside the case to be safe and they measured a fraction less. None of the less, they paid the claim after long conversations.

Mistake number 2 took place on Dec 18 2009. Days after I shipped the first item. I went to your UPS hub in Newark, DE. The package weighed in at over 95lbs. This time it was a guitar amplifier shipped in an ATA Flight Case with over a 1/4" foam inside. The Case was then cover in cardboard and shrink wrapped. 3 weeks later, the package got stalled in a location near by it's destination. I made a few phone calls and found that your company had lost my 95lb package. Wow! Now that is impressive!

They put a tracer on the case and I received a call later that week to my surprise, they found the package. I asked them to send to forward the package onto it's original destination. It took multiple phone calls and 2 more weeks before UPS would ship my package. UPS then issued me a new tracking number. This time my 95lb package weighed about 45lbs. Wait, 45lbs? That's a 50lb difference. I was very worried to what happened to my package. So on 2/03/09, over 6 weeks after I originally shipped this item, it shows up on my customers door in such bad condition, he refuses the package. It then goes back to Salt Lake City where it sits.

After 17 phone calls, I finally get a new tracking number. Now my package is weighing 65lbs. It's coming back to me. I get the package back on 2/16/10. Almost 2 months after I originally sent this item. The item is severely damaged! I immediately placed a phone call to report the claim. The women on the phone tells me someone will contact me by the end of the next business day to schedule an on-site inspection. Three days go by, no phone call. I call again the following Monday.

Nobody could give me any information on the claim I phoned in the previous week. I had to reprocess the claim. I get this "Someone will contact you by the end of the next business. I waited two days, no contact. I called back and had to go over my whole story all over again. The women told me someone will call me today (Wed 2/24/10). A women called me later that day and told me. She will be out to do a site inspection the following day (Thurs 2/25/10) at 10:30. Thursday goes by, Friday goes by nothing. I had to call again on Monday 3/01/10 and women tells me "someone will contact you by the end of the next business day to schedule an on-site inspection." Well, It's Tuesday evening and as you can probably noticed, I am fed up! I just need this situation rectified immediately. I don't know how your company can survive treating customers this way. I am forwarding this info to the DC Area Better Business Bureau. I am appalled at your companies customer service handling!

I shipped two home theater speakers to a buyer, each in their own manufacturer original shipping box. One arrived in perfect condition, the other did not. There was not a puncture to the box but the damage to the speaker enclosure and one of the sub woofers indicated a serious shock to the package, so much so that the woofer was out of its gap and frozen, plus the feet were destroyed and the rear right corner of the speaker cabinet displayed crush damage. Upon inspection of the UPS tracking report the words "Transportation Accident" appear under both of the tracking numbers. The damaged item was shipped to UPS' independent evaluator and the report came back that the packaging was insufficient. UPS then shipped the damaged item back to me in the same box. Therefore they have denied the claim and I have to replace the entire speaker at my cost to the buyer and ship it UPS to him again.

My damage claim was handled by UPS the same way as many listed in the complaints. They fall back on packaging guidelines in their fine print to reject claims. One point that has not been brought out is the charge for insurance. Even if UPS can justify rejecting any claim with their blanket "packaging guidelines", how do they justify keeping the insurance? As a bare minimum they should return the insurance fee. Otherwise, they are saying, "Sorry, our insurance doesn't cover that but we're keeping the premium anyway." Rejected claims should only apply to uninsured packages because when they sell the insurance and accept the money, they have the package in their hand and they have the option of accepting or rejecting the responsibility for it based on their "packaging guidelines".

On 1-20-10, I sent out for tanning bulbs. They have been for 11 years with insurance. It got broken on 1-26-10. They sent out a second box. It's broken on 2-2-10. They sent a third box. The customer received box top bulbs broken up. The driver had heavy boxes on top and left them knowing they were broken. The package inside was over 100% correct, 11 years of practice.

They denied insurance for reason of improper package, but they didn't open any of my boxes and threw them away. Who knows, they might have taken home, then they asked me to take 7 pictures of the box inside and items. That's crazy. They have the damaged box, not me and wanted me to do fraud pictures; fake crazy way to run a business. So, small claims, here I come, and friends are writing an article for the front page of the newspaper.

I shipped a properly packaged item via Office Depot through UPS (United Parcel Service). The item was delivered damaged. The recipient contacted us immediately. I was told by UPS to leave the package for pickup and inspection. After 2 weeks, we were told the item was not packaged properly. 100% lie on the part of the UPS inspectors. I packaged according to their guidelines. They dropped the 61lbs package and totally destroyed the internal components due to the drop. No accountability at all on their part. $200 loss due to their negligence and unwillingness to stand by their mistake. I will never use them again.

We had shipped home seven suitcases, one got lost then shipped one week later. My luggage was violated, my personal items were in two different bags and were open. My personal items were messed with. Four suitcases were damaged. Their person took all our information via telephone. We asked for $250.00 for insurance to be added, they did not add the value. I sent a copy of the cost of the luggage. They will only pay $100.00 per bag and for my personal items, they opened both.

I bought diesel generator in AZ. I paid UPS $417.00 freight charge up front. It was not complete; it's missing gen. Also, it was poorly created--engine was tipped over on one side. I moved the fuel tank and broke alt. Many broken parts,was returned, and I received credit for engine. But UPS declines settlement.

Separately bubble rapped and tightly packed two studio monitors in one box with speaker faces covered with reinforced cardboard. Sent out from a local UPS shipper store. Receiver said he received only one speaker, and it was demolished. I filed a claim and 3 weeks later the package was picked up and returned to me with a claim denied for packaging error. One of the speakers was totally gone, disappeared. UPS could not even find it. The package weighed 31 pounds when I shipped it; it arrived weighing about 14 pounds. UPS had nothing to say. I'll never ever use UPS again. This cost me about $100 for a pair of $80 speakers that I couldn't even sell or use, or get them returned to me. I would have been better off just setting the speakers on fire and cook marshmallows over them.

I own am custom glass sign and mirror company. I have been shipping with UPS for 4 years now. Two parcels were broken last year within 17 days of each other. The first claim was denied. Once I provided UPS with proof the parcels are packaged and crated above and beyond their guide lines they approved the claim. I am going through the same long drawn out process of proving my case once again. I have already made a new mirror for my client and shipped it out to them. I am in the process of writing a letter to the CEO of UPS, Mr. D. Scott Davis. I will be sending him a certified letter discussing issues and concerns. If my claim for $2500.00 is denied, I intend to take them to small claims court. A custom framed mirror valued at $2500.00 was broken and has already been replaced and shipped to the client.

I sold a computerized carving machine on ebay a caraftsman compucarve. I had ups pickup this item up on 12/04/09 it was delivered to Hardin Kentucky on 12/07/09. My buyer called me and reported it was damaged and he believed it was done in shipping. So I called ups and reported that the package was damaged and they said they would investigate and get back to me which they did not do. So today I called them back and they said that the it was not packaged properly so the insurance I took out would not be covered. When I shipped this item I shipped it in the original box that sears shipped it in. And specifically asked the driver before I helped him load it on the truck is this package ok to ship and his reply was absolutely.I need some help if you can please with this. I have seen nothing but nightmares about trying to hold ups responsible for creating damages.

They stated that it wasn't packaged properly.

If that is their requirement, it should be in LARGE PRINT on their UPS labels, so individuals who do not deal with UPS on a regular basis can know. It seems to be a way to charge for insurance, make extra money, and never have to pay a claim.

I used UPS to ship a package that could not be flipped over. The store manager assured me it would not be flipped over and their employees also stamped in with "this end up" and other stamps. UPS not only flipped the package updside down but it was dropped several times. I filed a complaint because I did insure the package. UPS's insurance company denied payment even though the store manager called them and said that they had told me it would not be flipped. I was denied my claim because I had 2 1/2" of packing vs. 3".

I am a regular seller on eBay and normally use the postal service for shipping. On Oct 26, 2009 I sold a mega quilter and table to someone in Washington State. Do to the size and the weight it was more economical to send the packages through UPS. I boxed the items in four boxes using 2" form around the products and foam peanuts to fill the voids along with this I made cardboard inserts filled with heavy crumpled up shopping bags. I took the boxes into the service center on 6th street in Oak Creek, Wisconsin and showed the counter person Joe the boxes before I sealed them. He stated "everything was good" I proceeded to secure the top with 2" pressure sensitive tape. We labeled them and asked if I wanted insurance. I stated I would need to have insurance enough to cover what the person bought them at. the original price of the sewing machine and table was over $3000.00 I insured it for the purchase price of 2 boxes for $700.00 each and two Boxes for $300.00 each which totaled to $2000.00 for the shipment.

The packages arrived on the Friday of that week. The person who receive it informed me that two of the boxes where dropped and that they were going to take in the sewing machine to see if it could be fixed (it could not). I informed her to get in touch with UPS because the boxes where insured. She informs me she could not do anything and was instructed to ship them back to the sender to file the claim. I received the boxes back on the following Friday and inspected them. The items where broke bent and jammed. I called UPS to place a claim and this is where the nightmare stared. The person in the claim center was very sorry for my damaged packages and would place the claim for me. I asked can i bring in the packages to show the inspector the damage. I did this because; if the inspector never worked with a sewing machine or a quilting table they would not any what the are looking for. the person at the claim center inform me that it is the practice of UPS to have me box everything up and a diver will pick the boxes up and take them to the center to be inspected by their staff and I would be notified of the results.

The packages where picked up and they inspected the boxes and reported to a third party processing center that the boxes where not packaged properly, and that the claim was denied. The third party also did not have any numbers to give to talk to some at the point that inspected the boxes. I called the UPS claim center and requested a Supervisor only after explaining this to three people and giving each person my tracking numbers did I finally get to a supervisor. All were very sorry for my damaged boxes and wanted to help me. This was sounding like a canned response after a while. I inform the supervisor of the problem and the response I got from the third party and want to know the next step. The supervisor name Joe said I can dispute the findings and reopened the claim. He just need to check on something and would call me back in less then 1 hour.

Two hours later no call so I called the claim center again and after explaining to two people that I needed to talk to Joe in claims they transferred me to Jason in shipping, i ask Jason in shipping to transfer me to Joes in Claims. Again I was placed on hold and Jason came back on the line and told me he could. find Joe in claims, he also was very sorry for my damaged boxes after a half an hour talking to him to try a get the process on disputed claims, Jason inform me he could not do anything. He also told me that i would half to wait for someone in claims to call to give me the answers I asked. I am still waiting.

We ordered cattle semen online. When we received the order we noticed the shipping shell was cracked on the side and bottom. This shell is to protect the tank inside. How they could have broken this is beyond me. When we checked the tank inside the nitrogen was gone and the semen no longer good. They Do Not Care! We have cattle that we were going to breed when we received the semen. They still are not bred.This is going to throw our calving date off.

Large flat package was left at our front door in (the pouring rain". It has been raining since the middle of last night. The rain did not start in the day, or after the package was left. It is not sprinkling, misting, it is a cold hard rain. AND we have a covered back porch. This package contained two large 16 x 19" hand done colored artwork. One of which was done about our 3-1/2 year old niece who just recently passed in a very tragic accident. I am exceedingly disappointed in the judgement of this package delivery person.

I had received a call from the company on the other end stating that 2 of the machines were smashed and the other 2 were damaged but repairable. UPS is saying that they should with stand a four foot drop well these looked like they fell out of the plane you would need a sludge hammer to break open the housing on these machines. It was obvious that these machines were extremely abused and now they're denying it was their fault and will not pay for the damages.

A Viking Professional stove top and a hood were both sent to me by Brian M. M. Package came to my house damaged and I made a claim. UPS advise that I should wrap up the package and place it outside my house. As usual, UPS came and pickup the damaged goods - stating the need to examine it.

Days pass, weeks pass, no words from UPS. I finally called and ask what happened. They told me I need to speak with the sender. I spoke with the sender and he also has no clue what's going on. Both claims remained opened from December 2008 until now October 2009. Finally I called and spoke with Marsha @ Crawford & Co. she told me one of the claims were approved while the other was denied. I'm not sure how one can be approved while the expensive one of the two was denied. This is packaged by Viking Corporation.

My fence was over 5 feet tall. Gate was locked, I saw the two items behind my gate. The delivery guy had toss over the 80LB items in hope it would survive the impact. VERY MISTAKEN. Worest thing is to take my damaged item and send it back to the SENDER....WHY? I've paid for them...it should be returned to me. The seller has since resold the damaged goods, kept my money and ask that I go an argue with UPS for the refund.

I'm still dealing with both...no end in site. CAN SOMEONE HELP ME? I'm sure this happend numerous times every day. BROWN GIANT RETURN MY ITEM OR REIMBURSE ME FOR THE DAMAGE!

Shipped package in March '09. Shipment damaged. Damage reported. Per the receiver of damaged parcel UPS handled inspection. Received Claim information by mail. Claim information is to be received only after "ups inspects the package" per their claim site. So, my "damage / claim " loss paper was sent to me. I complied and got 1-of many phone calls at this time from a Rep of Crawford and Company (insurance adjuster for UPS) I complied with their request for validation of sale.

Per UPS damage / loss info, they state "Please submit the following within 90 days from the date of this letter". "Original invoice, sales receipt, catalog page, or signed statement listing each item and the value". I sent them a "signed statement listing each item and the value". This was approved and then later denied...I was then asked for a listing of the same product on EBAY. I sent them screen shots of the items for sale that cost way more than mine. This was OK'd by the person I sent it to.....to only find out it was denied again. They, "Crawford and Company", then asked for the item listing itself on EBAY...which by this time it was so late it couldn't be pulled up. The Crawford person, Adriana, said in the notes "it states, from weeks ago, that it can't be pulled up" .... and yet they demanded it from me. She had no place to go so I asked for her boss.

She got Chris A who then asked for a Paypal receipt and argued with me ....everyone is always "I'm sorry"....seems to be the mantra...I said stop apologizing (50th time) and fix the problem. He started asking more questions and then told me now that the unit had been thrown away they would deny the claim. Interesting enough I had conversations with them thru the course of this and told them it had been tossed. I am now told my claim will be denied.

I have gone back thru UPS info for damage/loss and no where does it mention to keep the damaged goods. Common sense says to hang on to it, but from the fact that the "damage / loss" claim was started by them, the process of looking at the damaged goods has already taken place. They have a diagram of the process claim on the UPS site and we are past that point, it has been since March the unit was shipped, and now I am told, after many conversations with them about this parcel, that they will not pay .....AGAIN, NO WHERE DOES IT STATE TO KEEP THE DAMAGED PARCEL AROUND.... FOR ANY AMOUNT OF TIME.

I now have Chris A's boss name and I have to go thru this proces 1-more time to make sure nothing can be done. Next step is court. Damages are approx. $1100....I need to figure out who to serve so it doesn't go to court and they say "not our problem, you sued the wrong folks...

I will never, ever use UPS again. I had a very exensive theatre light that needed fragile handeling. I brought it into the store and expressly said I needed it shipped to my new home address in SC. I was asked if I wanted it shipped in it's original box, which had a lot of stryofoam fitted packaging. I said no...I want it packagaed with an additional box with peanuts. I insured it for $1,200 with UPS. It was left on my door, not one indication that it was "fragile" however there was a big sticky on it that read "$1,200". Nothing like adversting the value of a package left on a prorch. UPS...what are you thinking?! Of course it was damagaged beyond repair. It came in a box not much bigger that ther original, and not more than 25 peanuts. Here I am over 3 months later waiting for them to make good on the insurance. There is no one to talk to because the insurance is via a contract between the UPS store owner and the insurer. The check is made out to the store owner and sent to them.

You have ZERO rights as the property owner..ZERO..they will not talk to you, they will not tell you if the UPS store owner has the claim check. They apologize over and over again..WORD TRACK....I told them to stop apologizing and send me my claim check!! Sorry...contact the UPS store owner... I can't reach him on weekends. He is not there. BEST PART....they came to my home to pick up the salvage (damaged unit)...even though they have not paid my claim. I told them I work and cannot be home for the pick up. The said leave it on the door step. I asked, what if someone takes it. . will you still make good on my claim if the salvage is taken....NO.."we can't be responsibile" I asked if I can take it to the local UPS store and have it picked up there...again NO...but I can drop it off my self at the UPS located in SALT LAKE City...(from South Carolina)...is this company for real!? It needs to be outted as the worse company for customer service EVER! I HATE them. I will go out of my way to use the US Postal Service from now on. Do Not Use them if you have anything of value to ship!!!!

I shipped a computerized embroidery machine from Arkansas to Mississippi in July 2008 for repair. I took the unsealed box to the UPS store to allow them to see the machine and the packing inside out. I told Mr. M that the machine was fragile and he assured me it was packaged fine and all it needed was "do not drop" and "fragile" stickers. He added the stickers and sealed the box. I purchased insurance for $2,000.00 for shipping to and from the destination. On the day the machine was delivered back to me I asked the driver to wait while I inspected the box. and reported to him that the machine was broken. It was obviously roughly handled and or dropped and damaged.

I spent 4 months talking back and forth with Mr. M and he with UPS and Crawford Insurance Company, trying to get the damage claim paid. They refused to pay the claim stating that the box was not packaged properly. The box was in fact packed by Mr. M, the owner of the UPS store. I have never received any type of official notification that they would not pay the claim or why. They just acted like it didn't happen.

I took Mr. M and his store to small claims court to try and get them to pay. The judge said that the store was not at fault and that I should sue Crawford Insurance Company and UPS corporate. I am currently in the process of waiting for that court date. UPS has answered me through the Rose Law Firm in Little Rock, Arkansas, and apparently plan to spend more on trying to cheat me than it would have cost to pay the claim. They know that I will have to spend more on attorney fees than the claim is worth. To me, they plan ahead to cheat people.

This year for my birthday, my mom shipped a bedside lamp she thought I'd love (which I would have) via UPS. Unfortunately, when it got to me, it looked like this (YouTube video of destroyed package). My mom went back and forth with UPS but they denied her claim even though she bought the additional insurance.

Their response was that it wasn't packaged to UPS standards but there was an inordinate amount of bubble wrap and packaging in the box. The packaging was fairly destroyed and some of it clearly came out of the box through the holes created during delivery.

Apparently, this is the shipper's fault. Can anyone explain this to me?

I let them know that the package had never been delivered and the receiver had not refused the package. Also that I was the customer and I had not put in a claim yet so how could it have already been denied. I called several times over the next few days and was told different things each time - that no claim had been filed and that it had not been denied, while other customer support people told me the exact opposite. No one would give me their name. The painting arrived back on 8/26/2009. It had been completely destroyed - like someone had dropped it out of an airplane. I tried the UPS website to put in a claim but was not allowed to place one. The message was that it was not possible to put in a claim on this package. When I called UPS I was told the original story again that I could not put in a claim -that they had already done an internal investigation and my "claim" was denied. I reminded them that I was the customer and it was my right to put in a claim but was told that I had no right to do so. Again nobody would give me their name.

Driver made delivery August 25 to my residence, either while entering drive or leaving drive, maybe both did damage to my flowering plum tree. This is a very meaningful tree to me, and has a great deal of personal value. I am disappointed that the driver never mentioned anything, nor did he make an effort to return to the home and tell me about it. I have many deliveries coming to my home this week all VIA UPS hope we do not experience any further damage while driver is entering and leaving. By the way I left the tree as is should some one like to see the it. I also took photos right after he left.

We purchased a 32'Flat Screen. The Picture went blank but there was sound. We were asked to ship the TV to the Warranty Co & we did. We were told that the Power Source was replaced as well as installed a new DVD player which had stopped working. The TV was shipped back to us via UPS only to discover that the TV Screen was shattered upon removing it from the box. We were asked to ship the TV back and that UPS would have to investigate how the TV was damaged. Now we are waiting to find out when our TV will be replaced, and who is responsible.

UPS managed to break the glass and has now denied the claim saying that it was not properly packaged which I dispute and claiming to have inspected the package which they have not. Their denial is nothing but lies. I am claiming payment of the damages, approximately $50.00 plus return of the shipping charges of $13.35

Sent a bike out to a customer that bought it on E-bay. He never recieved it and was having a fit. Finally UPS drop off at Smith Services called and said the bike is back and all crushed. Yep, it was and taped back together. The seat of the bike looked like it been dragged on the street and the box had holes in it and was part missing and all the packing I had to pack the bike was gone out of the box. Just the bike was in there. The gal at Smith Services even noticed when we sent it that the box was just like new.

I just couldnt deal with it, so my son sent in a complained to UPS viva internet and they checked it out cause I paid for the insurance. And they said the bike was not packed good enough so I dont get the insurance.. 36.00. Well, it was packed well enough but it all was out of the box. I think it fell off the truck and another run over it as how it looked. But anyway UPS will not make good on the insurance. Why pay it, if they are not good for it.

After selling an expensive item (Chicago Bears Walter Payton Autographed full size helmet) That I purchased Insurance on Friday, July 3, 2009 thru UPS in the amount of a declared value of $2,000.00 at a cost of $34.07. When buyer received item on July 10, 2009 it was destroyed. Buyer returned item to me on July 13, 2009 in original packaging and original box and put box inside of another box for return shipping and received on July 15, 2009.

After receiving item I contacted UPS like I was instructed by UPS Representative to put the claim thru on the insurance but UPS refused to investigate the item and denied claim because it was returned back to me (1st Excuse).

After a phone call to UPS's corporate office on July 17, 2009 I spoke to J. Kinnary, J. advised me to contact UPS's insurance, which is Crawford. I called Crawford on July 17, 2009 and spoke with W. Porterfield, W. asked me to forward pictures of damaged item and packing material and I did. It took 3 attempts and many phone calls on my end to get any responses from Crawford.

Then on July 20, 2009 C. Reed from Crawford called me to tell me the claim was denied, due to the fact that the bubbles that were used were not big enough (2nd excuse). I contacted BBB in Atlanta, GA and filed a complaint on 7/30/09 on 8/3/09 I received a response from BBB that UPS denied the claim again, because item "The item was packaged in a plastic container with no cushioning inside the plastic container" (3rd excuse).

The helmet is in an acrylic case that is designed to hold it secure. The packing of the helmet is as follows: The helmet comes in the acrylic case which is protecting the helmet and the autographed. The case which is containing the helmet had bubble wrap and popcorn to cushion the item entirely, which I have pictures of via e-mail to W. Portfield due to his request of wanting to see pictures of packing material.

At this point I am beside myself. I have also filed a claim with Illinois Attorney General Office. I am hoping someone will hear my case and many others that I found on different pages of the internet and do something about UPS's way of NOT handling claims and making up lies so they don't have to refund peoples money. The helmet is destroyed at the hands of UPS and in the amount of $2000.

I took an antique drop-leaf table to the local UPS shop, had them wrap and package the table and ship it to a family member in Maryland (also fully insured with UPS) in late June 2009. When the shipment arrived, the shipping carton was intact but the table itself was badly damaged (split wood, pieces broken off, etc.). We have not been able to determine how the table was damaged in shipment.

I have called UPS eight (8) times now to schedule an inspection of the shipping carton and contents. Each time I was told that a UPS representative would contact the recipient within 24 hours to schedule an on-site inspection of the carton, wrapping materials and contents. To date (8/4/09), no contact from UPS. This includes today, 8/4/09, when I was told that a UPS representative would contact me (I arranged/paid for shipment) and the recipient. No phone calls received. Clearly, insuring shipments with UPS is a waste of time and money. A total scam, based on my experience so far.

I shipped a $2000 flat screen TV in its original manufacturer unopenend packaging. UPS accepted it and also accepted to insure it. Got a shattered TV and now UPS claims packaging was insufficient. Why did they take it and insure it anyways if it was not sufficient? What a scam.

I shipped two 24 x 24 aluminum signs to my customer in Lilsle ILLINOIS on july 6, 09 expected delivery july 9, 09. My customer refused the package immediately as it was damaged. She called me to advise. UPS are supposed to advise me it was refused. They did not. On the tracking record I found out that UPS DISCARDED THE CONTENTS! To date they have not contacted me. What right do they have to discard MY contents? I shiped out two more panels on 14 july TODATE (22 july) they still have not arrived? WHAT'S GOING ON? UPS denied my claim for the 1st shipments saying they were not packed correctly. I ship signs out regularyly and have never heard so much nonsense in my life!

there is nothing on the ups website about how pack a tv there's nothing in the store about how to pack and ship a tv nothing on the receipt nor did any of the clerks handling the package ever told me they can't accept the tv because it me there standards.The claim agent that called me(KRISTINA 631-756-3952) said the only money she could refund was $100 even though i paid $1400 for my tv. it seems to me that ups is making up the rules as they go i guess she figures i dont stand a chance against a global corporation such as ups. I just people to know that when they ship with ups they are taking a very serious gamble because ups will not own up to anything that is wrecked or lost in there hands and im sure they have insurance just for stuff like this .

We ordered a party dress on May 12, 2009 from BarriePace website. It was charged and shipped on May 13, 2009 with UPS 2ND Day Delivery Service. On May 15, we called BarriePace and UPS; and both stated it would arrive on May 22. The web tracking system also showed "Estimate Delivery date: May 22." I got the item on May 22 with a slight package damage. We can't do anything since on May 23, we have to go abroad.

5 weeks after (when we came back), we were curious and rechecked the web tracking system. We found that UPS modified the date to show it was delivered on May 15, 2009! I called, and they didn't want to admit! We had the phone conversations as proof, a web screen shot on May 20 (The package was still in process.), and 2 witnesses. Still UPS said they didn't change the system!

I sold a rare Beatles album on eBay. I packed it well in bubble wrap inside a cardboard mailer and sent it to a customer in North Carolina. It was refused by my customer because it had obviously been folded in half and the record was rattling around, smashed to pieces. I was assured that my claim would be paid. After several weeks, I received a letter saying my claim was denied because of insufficient packaging. What's the sense of buying insurance if they can just deny it whenever they want?

I had to refund the money to my customer and I lost an irreplaceable record album that I had owned for over 40 years. Plus the shipping charges both to and from my customers address! They deducted freight charges from my PayPal account to send my smashed album back to me!

I packaged a $2000 electronic synthesizer, took it to Staples where it was inspected and shipped via UPS to my son in California. I "insured" the package. When it arrived it was horribly damaged. I figured that was no problem because it was insured. The insurance was denied due to "insufficient packaging". The packaging was NOT insufficient, and it had been inspected prior to insuring and shipping. In addition, in order to "inspect" the damage, they shipped it again - back to Laconia, NH!

I have a horribly, possibly irreparably damaged keyboard, which I have to go pick up in EXACTLY the same place I mailed it from, and not only are they not making good on the insurance, they won't even refund my money for shipping (its now back where it started!)or insurance that they didn't pay off on!

On 3-18-09 a upd freight semi tractor trailer rig ripped the siding off my house by snagging a wire going accross the road. He never stopped. Witnessess told him to leave a note but he just drove off. ups now has denied my claim for the damage.

The siding is cracked and peeled back to where rain gets in the outside wall causing more damage the longer it stays that way. This could result in having to reside my entire house at about $8000 lose to me. I will now be sueing ups which will cost me alot.

I shipped a wall sculpture at THE UPS STORE in Lagrange KY on February 25, 2009. The item was undamaged and in good condition when I took it to them for shipment to my home in Virginia. I paid $90.50 for shipping, handling and insurance on my sculpture. When it arrived in Virginia I found my $822.50 sculpture had been totally destroyed.

I contacted Ms. S. Bernthold, the owner of the store for resolution to this matter. After many weeks of visits and phone calls to her she finally got an approval to pay my claim. She told me to produce a statement indicating what I had paid for the item and I did. She told me that I would have a check within two weeks. On April 16, 2009, I received a letter from her stating that UPS was not going to pay and that there was nothing she could do about it. Upon receipt of the letter, I contacted UPS in Louisville and was told by a representative that Ms. Bernthold would have to request further acion on this matter as the item was shipped from her store.

On April 17, 2009 I went to the store to speak to Ms. Bernthold and requested my money for the item that had been destroyed. She told me there was nothing she would do about about it inspite of the fact that she had received an approval from the claims dpeartment for payment. She told me that I would have to contact the Louisville office and request a review. I told her that upon receipt of her letter I had contacted them and was told that she was the only one that could request anoher reveiw.

She stated that was not correct and that she would not be able to do anything. She offered no futher assistance or information. Ms Bernthold was very eager to wash her hands of this matter. In closing, I was told that this claim had been approved and I want the money due me for the item that was destroyed. My total loss at his time for item, shipping, handling and insurance is $913.

This unethical company must be investigated. This item was insured for $800. My total loss is $913.

ups damaged my shipment and refused to pay. why did i pay for insurance? they are scammers. terrible company policy. never again

I brought packages in to ship to my house in New York. The man asked what was in the boxes. I told him a vase and table well packed. He said okay printed the lables and shipped them. They were in heavy boxes I bought at a storage place and clearly marked fragile this side up. When they arrived my UPS driver would not give me the box he said it sounds broken. The nexted day UPS called and said they examined the parcel and said it was improperly packed so they were not responsible. Explaine to me how a vase paced in a comforter and a blanket put inside the legs of a table is not considered well paked they said it neede 2" inches of bubble wrap for me to be able to put in a claim.

The man never asked how we packed it he just said is it well packed he lifted and said good. Now my problem is when UPS decided to refuse my claim they sent the box to me opened with missing pieces of the vase and the table legs bent. The thing the forgot to mention was that there was a 6" by 6" hole in the side of the box, bubble wrap would not have saved this vase I feel they are responsible and should at least reimburst my shipping fees.

I shipped a desktop phone system to a customer by packing it in a heavy box, wrapping each phone 2x in large-cell bubble wrap, and adding styrofoam peanuts for extra protection. The customer contacted me stating the phones arrived looking like they had been smashed by hammers - I told him no problem, I had purchased insurance, and I would file a claim. A few days later, I arrived home to find the package on my doorstep with no explanation. Sure enough, they looked like the customer described. The housing of each desktop phone was completely shattered. After looking at the damage it was obvious the box had fallen from a large height (the box was relatively intact). After repeated calls and voicemails, I was told the claim had been denied due to insufficient packaging.

I was asked if I wanted to dispute this outcome, to which I promptly agreed - this began a 2 month cycle of endless calls, voicemails, etc trying to get an explanation of WHY this had happened. To sum up, they kept saying my cellphone (shows how much attention REALLY went into this - it was an office phone system!) had not been packaged properly. First I was told I should have had 2 of packaging. I told them I had MORE than this, there was 3 of packaging plus peanuts. I was then told the box was not approved, and any box they had not approved would result in a denied claim. This was an extremely heavy CISCO box; and the damage had nothing to do with the box anyway. Finally I was told the dispute had been closed nearly a MONTH earlier anyway, so there was nothing that could be done even if they wanted to.

Obviously, I am out the phone system, and I had to return the customer's payment. I spent the last two months calling every 3-4 days trying to resolve it (mostly leaving voicemails). I am out the shipping fees, plus the Insurance (which they are ready to point out is NOT insurance) I purchased. The bottom line is I am done with them, I will not ship with them again, and I will do everything I can to ensure purchases are not handled by them. The lack of care for the package, the dishonesty of selling damage protection (or whatever they call it) and refusing to pay for it, and complete lack of care for the customer throughout the process were completely ridiculous. The bottom line is I am convinced the people I spoke with would change their story on the fly and say anything to keep from paying what should have been an honest claim.

I recently retired from the US Air Force and mailed some of my thing through UPS. I packed the computer and printer in the original boxes because they come with all of the support to keep the equipment from getting damaged. I insured all of my boxes and now almost two years and counting they still come up with excuses not to pay my claim. I have two UPS store employees that can verify that I have completed all the necessary paperwork that has been requested but get no closure on my claims.
My pictures and showdow box from my retirement were either broken or chipped.

I have a letter stating that they had approve part of the claim but could not tell the difference between the CPU and the printer. I sent them more pictures stating which was the CPU and which was the printer. Now they want me to prove value. The previous worker at the UPS store told me it was common practice for them to stall on a large claim to keep from paying. Now the other worker that took over the store told me he can't understand why they won't pay. His calls are either ignored or met with more requirements.

I have since replaced the computer and printer but the shadow box with the flag and medals can't be replaced without being redone. There is no way to get the presidential coins replaced. Any help in the matter would be greatly appreciated.

I shipped 2 HiFi speakerss in 2 seperately packaged parcels. Both packages had adequate wrapping & protection. They were inspected & checked in by hand at the UPS depot Saturday Morning & seen and checked by a superviser. This was not a driver pickup. If there were insufficient packaging, why did they accept it. The other speaker arrived perfectly safely. Dropped off 26/01/2009 with UK tracking number deivery to Vitoria, Spain. One speaker box arrived perfectly ok, the other smashed in & a write off. 450 GB Pounds value lost. UPS states inadequate packaging, this is a smoke screen. I have pictures to show. I had no seperate shipping insurance, but paid with a Gold Visa C/C & may have a claim there, which may also be possible?

Stand alone (very strong) Linn Speaker box cabinet made in England cracked/split open on the botom feet end through being dropped or impacted from a height on it's own weight of 17 kilos. Severe mishandling or wanton damage during loading/unloading?

I shipped three parcels from Durango CO, to Albuqeurque, NM on 06/06/2008. I paid for insurance on the parcels which were large solar panels. Each panel cost $750 each. Two of the panels arrive at destination broken beyond repair. One was intact. A claim was filed within the required timeframe. Damaged packages were picked up by UPS but were not returned to me as indicated in the policy. No communication has been received by me from UPS regarding the claim.

The packages continue to be listed in the UPS tracking system as: THE PACKAGE WAS DAMAGED IN TRANSIT. UPS WILL NOTIFY THE SENDER WITH THE DETAILS / ALL MERCHANDISE IS BEING RETURNED. UPS WILL NOTIFY THE SENDER WITH DETAILS OF THE DAMAGE On October 1, 2008 I sent a letter to UPS Corporate Headquarters requesting action on the claim. I did receive a phone call subsequent to this letter but only played phone tag and did not actually talk to a human.

Cost of solar panels ($750*2) for a non-profit on tight budget. Delay in completion of an important project to the Discovery Museum of Durango

I delivered an antique table to be delivered to an Ebay winner and it was in perfect shape. I have pictures from the Ebay auction. I delivered the table 2 bloc ks away and set in in their shop. Two employees were expecting it and said thank you. I said let Lynn know it is here

They called the new owner of the table who was paying for shipping and said the table leg was broken and glued back on by the owner. That would be me. The new owner sent me an email about this. Shocked, I called Lynn (owner of the UPS) and she went on to say that the leg was not damaged, but a crack had developed, due to its age? The table was in pristine condition--20 years old. It obviously was dropped or manhandled. Now I am stuck reimbursing the new owner for the full value of the table that has been shipped to her. This store has done nothing but coverup sloppy work and lied repeatedly.

bought a small dishwasher from isell4you@live.com, received the dishwasher, was damaged, the front nobe broken, scatched and the back leg and motor mount broken, would not hold water. contacted ups right away, boy did they mess this up. First they charged the seller for my shipping, had to have UPS credit him and charge me for the shipping, then when I file a claim they wanted to return to shipper, shipper refused, claimed it was shipped in excellent condition.

Called UPS again to cancell pick up, the did not cancel and charged me, had to call again, they credited me. Then was told someone had to come over and expect the item. Never happened, weeks went by, called again, after amost 2 months finally got a claims person. They told me because I went ahead and fixed the dishwasher and no-one ever came out to look at it and the packaging, I get to eat the damages on the dishwasher. Even though I have receipts that prove it was damaged. I have never used ups on such an item, never filed a claim, UPS did not advise me of the proper prcedured for filing a proper claim.

They made one mistake after another, and now they said I did not follow the right procedures so I'm screwed. I get to eat the cost of the repairs on the dishwasher and they walk away scott free. This is not right, they should make this claim good. Why would I have to buy parts for a dishwasher I never had, if the dishwasher I ordered and received was damaged. They said I did not keep container and take pictures, so I have no proof it was damaged.

front of dishwasher scratched, nob broken, back metal leg bent, had to rebend back, the motor mount that holds the motor and water was broken and would not hold water.

I purchased a guitar from a man named Zach in the Nashville area. He packed the instrument well and verified it was packed to UPS specs and insured it for the purchase amount of $1500.00 The instrument was broken in transit. Zach filed a claim with UPS (Crawford) They denied the claim. The reason they gave for denying the claim was because they DID package it properly

The neck is broken on this instrument. I got an estimate to replace the broken neck at $2200.00 I paid $1500.00 for a broken instrument that was insured and I am bearing a total loss on this broken instrument.

I ordered a pair of solid cherry night tables from James Reid Furniture in Kingston Ontario Canada at a cost of $899 + tax Canadian (approximately $1600 USD). The items were shipped via UPS in the manufacturers shipping cartons and when the driver was asked whether the packaging was adequate indicated that it was. Both boxes were shipped on one waybill as a single insured shipment using my UPS account. The items arrived at my home in Frisco Tx approximately one week apart. The first item was checked and the damage was reported to UPS immediately.

UPS picked up the first package the following day to inspect the damage. When the second package arrived I reported the damage to UPS and they arrived the following day to pick up this package for inspection. Both pieces of furniture were obviously mishandled as pieces of the half inch+ solid cherry were splintered. UPS called later that week and informed me that my claim had been denied due to insufficient packaging. I was angry, but asked when the items would be returned and was told that they would be in transit to me soon.

Both items were shipped back to Canada without ever informing me. The furniture store that shipped the package refused the return shipment. Total cost was: Furniture - Approx. $1600 USD Shipping - Approx. $250 USD Brokerage fees at border - Approx. $250

We are having several shipments damaged by UPS with the boxes crushed, ripped open, and contents sticking through the sides of the box and damaged. We placed a claim and a third party arbitration firm refused the claim because we did not package the product well enough.

I went to the UPS shiping center and asked for training on proper packaging. The desk attendant could not provide me any training. She said All I can tell you is we were always told to have 2 of packing on each side of the box. I asked if they have a packaging engineer. I was told no. I asked how many people do packaging at this site. 4. Do you have any packaging instructions for customers? No. Do you have any packaging instructions for the people who work here? No

Just before leaving she searched UPS' website and gave me a printed page referencing packaging. UPS has no packaging procedures for themselves on site. The attendants can not tell you how to package, they have no pakaging engineer, they have no packaging instructions for customers, UPS: crushs, tears, and rip open boxes, and have the goods haging out the sides damaged...but it's my fault although we have photos of the package leaving our shop in A-1 condition.

Shipped, on a pallet, a 4,000 inverter. Insured shipment for $4,000 which is the cost to repair. It was a critical shipment for a machine that was down. UPS dropped the pallet destroying the unit. It was beyond economical repair. After a dozen phone calls and 7 business days they finally came to inspect it. They denied the claim as improperly packaged. Excuse me.... when a unit is palatalized and then dropped how are you supposed to package for that? We have shipped hundreds of units over the last 26 years. This is not the first time we have run into this with UPS. We have since switched to Fed Ex and have had NO problems. I do not recommend shipping with UPS and if you do the insurance is a scam unless they lose the unit altogether.

Our customer is demanding $14,000 for downtime reimbursement and having to buy a replacement unit for $11,000.

Iphone was broken in shipment. Was Bubble wrapped in a phone box. They claim improper packing and they deceived on insurance. I bought but there is none, only a value stated. Very poor service afterwards, but they kept my $42.00 ship cost too.

Iphone broken. $540.00 damage claim

Paid to have my 26 inch flat panel TV, only a few months old. Shipped from St. Louis to Fullerton CA. TV was destroyed. I followed the instructions given to me by the UPS staff on proper and correct packaging, I even added extra packaging. UPS clerk asked value of TV and I told him. Asked if I wanted insurance and I said yes. MAde the mistake of thinking TV was insured and found out that it was not. UPS will only pay 100.00 plus shipping cost. Horrible service and very confusing group. I will NEVER use UPS AGAIN.

Flat panel TV screen smashed, corners of tv broken.

My 72 year old mother - mailed me her guitar as a gift. (She is a breast cancer survivor who had a mastectomy in 2004 and she no longer would try to play her guitar after her surgery). My mom keeps everything emaculate and the guitar was still in the box it was purchased in by my sister who bought it as a gift for her a few years earlier. Anyway, my mom was charged almost $90.00 to have them stick it in a box with a couple of little air bags and shipped to me as a christmas gift - this was done in November because she wanted to make sure I got it early. My mom also paid to have it insured for $500.00 - this is not some super fancy guitar - but it was in like new condition and its sentimental value is what is devastating to me - this is the last guitar my mom will ever own and UPS delivered it to me with a huge hole punched clear through both boxes and into the body of the guitar.

I called immediately to complain - and requested that they not only pay to fix or replace the guitar, but refund my mom all shipping costs. (It was strange that they had 3 box charges on her receipt considering they only used 1 box). As I explained to them, this guitar really can't be replaced because of its sentimental value which I know means nothing to them.

They made me talk to 12+ people, pinballing me around the phone system, made my mom talk to them also to get her shipping charges refunded (Which she has never received to date either).

AGAIN-- no calls from anyone after about 10 days I called again and now they say the store that shipped it has to deal with the claim. I call them and speak to owner Emily - who at first was nice and seemed compassionate but after I did everything she asked (Sent her multiple pictures and all the info about the guitars make, build, etc. she says she'll call me to settle claim soon). I don't hear from her either and call just before Christmas and she rudely says to me that she is busy dealing with customers and doesn't have time to deal with me, because her customers are her priority.

I am a student, I came from Mexico to Los Angeles to study and I needed to bring my MacPro form Mexico, so I went to UPS and sent it to me from Mexico to here and I INSURED IT WITH THE RECEIPT as evidence of the total worth of the computer. The computer got here, the box had obviously been mistreated and opened, when I saw my computer I almost died, someone tried to open the CPU by force, now if you dont know how a MacPro looks, its a big metal rectangle, and on the back it has a big button indicating to press it you want to open it, wich they didnt even care to look for, they just wrecked part of the box to open it, I understand that customs may have wanted to look whats inside, but UPS is responsible for the computer since I paid them not only a lot of money for the shipment, but also to insure the computer, so they had to have someone look after the computer while it was being inspected.

Before I finish I just want to point out that I have called so many times to UPS and they have been playing with me, they literally have been lying and stalling with me, saying that they are going to send someone to asses the damages, but then nothing happens, ITS BEEN ALMOST 1 MONTH

I mailed a package to myself on 11-15-08 via UPS from Chicago to Brooklyn. I waited 10 days for this package and it never showed. That's when I started calling in an attempt to track the package. I was told everyday for twenty days that the package was on it's way. The package never showed. They then put a tracer on the package in a attempt to locate it. It was then that I was told that the package had been all over the country from location to location and I knew then that it had been through hell. I was told that the Tracer would take 8 business days. after 11 business days had passed they then closed the investigation and assured me that they were cutting me a check for the loss of my package, damages totalling $7231.

A day later I called to check the status of my compensation and that's when I was told that the bag had been located, and that it was on it's way. 2 days later the bag showed up and it wasn't even in the original package that I sent it out in. They had to repackage what was left of the bag. Which was only a few pieces of my garments and they had been drenched and were started to mildew. I called UPS and told was assured that they would pay for any damages and loss because of the package.

I waited five days for the payment that they assured me was on it's way. After 7 business days I was finally told that they would only be compensated for the merchandise for up to $100, even after they destroyed my package, and I had to wait for more than two months, they've showed no mercy and have no interest in even meeting me halfway.

All of my camera equipment was among the contents of the package, and I'm a photographer. So I haven't been able to work for close to three months, and now the camera equipment is gone, never to be recovered.

I shipped my computer in the original box that came from tigerdirect.com to Bethlehem, PA. UPS broke a $1300 brand new desktop tower. I filed a claim, they went to the recipient's address and confiscated the computer tower and shipped it back to the UPS store here in Florida. Then they denied my claim saying insufficient packaging.When it was in the original box! So, now now I have no computer and no money!

Completely demolished case and motherboard. I have no working computer for school and I do not have $1300 to buy a new one. I need to take them to Small claims court asap.

UPS Ripped me off for $635 I paid $35 to the Bloomington MN UPS Store (#4519) to return a $600 Sony HDTV that I purchased online from B&H Photo (in NYC). I told Randall it was $600 in value. I was not offered insurance, so I thought UPS would be responsible. I packed it in the same box, styrofoam, and air bags it came with. According to B&H Photo, the package was damaged when it arrived. B&H Photo said it looked like a forklift had punched right through the box.

A claim was issued, and the local UPS Store informed that UPS has denied the claim and I am out both the $600 purchase and $35 shipping charge. The UPS Store said that regardless of whether or not I had purchased insurance, if UPS Corporate denies the claim, they won't pay. Their reason for denying the claim is It wasn't packed properly. Now B&H Photo / UPS is returning the broken HDTV to me. So I paid $635 for a TV that doesn't work.

I shipped two embroidery machines to 2 different states and BOTH were damaged in shipping via UPS. One of the machines was so badly damaged on the outside a steel rod actually bent, that they are paying that claim (even though 5 of styrofoam encasing it!)

The second machine they are denying. First they said it was because there was no visible damage. then when I refiled, they now say insufficient packaging. I used the manufacturers packaging which is a complete styrofoam encasement, then additional styrofoam pieces on the top of it for added protection. Ialso added additional bubble wrap! The handles were both torn up obviously it was thrown or dropped. Now the computer panel will not communicate properly with the machine so the hoop goes everywhere but where it should. They are denying the claim and Im out $2000.00!

computer panel internally damaged making the machine not communicate properly for hoop to move properly

On November 7, 08 I used UPS to send a TV to New Orleans, LA. and had them pack and ship it. I opted for the insurance to be placed on it for 1400.00 just in case it was damaged. When the packages arrived, the TV was damaged, I called them on or around the fifth of December to file the claim for the TV. On the 14 of January Jody called me and said that my claim was approved and that it would take ten working days to get my claim. Well on January 21, Jody called again and said that they want to fix it instead of giving me my claim money. First of all, it cant be fixed, second of all, they dont make that TV anymore and third why r they not honoring my claim. So I need some help trying to resolve this problem.

I shipped some gift cards as a Christmas gift via UPS 2nd Day Air to my son in California & it was to arrive on December 24. UPS reported damage & loss of contents on a 2nd Day Air envelope. There were gift cards in a Christmas card inside & the envelope was reported damaged & the contents missing. It was an obvious theft by either the UPS driver or someone loading the UPS truck.

on 4am on Christmas eve the package was on the truck & by 5pm. it was damaged & contents missing. I have tried in vain to recover the cost of the gift cards totaling $275 & my claim has been denied several times by UPS.

I had to replace the gift cards & the Christmas gift ended up costing me double ($550) The receiver did not have the replacement gift in time for Christmas. UPS never re-imbursed for the cost of the shipment.

I ordered an Archos media player on eBay (it was the second one I ordered from the same seller inside of two weeks). I left the house at 9:30pm 1/8/09 and came home 15 minutes later and a brown envelope was propped up on my porch. It was for the second Archos. I opened the package and the box inside was empty. No Archos, no cables, and no manuals. Upon examination, the box was ripped open on one end and the envelope wasn't the shipper's normal bubble padded envelope. Instead, the box was inside of a plain envelope with the address label cut from the original bubble padded one and taped to the new envelope. I immediately notified the seller and described everything and even sent him pictures.

Next day, I showed it to the driver who normally delivers to my house (he said he didn't deliver it since he was dropping off stuff to my house much earlier in the day) and he said it looked like a repack from the facility. He also gave me a direct number to the Farmingville facility. I called and spoke to Carol. She called their damages department and they said there was no Archos there. Now the seller has to do a trace on it.

I looked up the tracking number of the package and saw that it had passed through the facilities in New Jersey and Uniondale, NY. From my research on the internet, it seems that packages tend to get 'lost' frequently in those two facilities. Seems to me that UPS employees are raiding packages and walking away with them. I've been to a UPS facility for a job interview and there is no real security (just a guy in a booth everyone has to pass through with a metal detector).

Due to this, I am now out $166.99.

I sent a Guitar Amplifier by UPS packed it great and it was damaged when received by buyer. When I bought the amp from someone on ebay the train was derailed coming from LA to Florida. The buyer said that the amp was heavily damaged.

Buyer received amp and said the amplifier was heavily damaged due to shipping. UPS denied my claim of $600.00 due to not packing up to their standards. I packed the amp as a amp should be packed with styrofoam and paper all around. Now, I am out $600.00 for the amp and have no money to pay the guy back due to bad times in the economy. How can they get away with this. They damaged the amp and are not responsible, this is ridiculous. What is happening to America. How can I get my money back after being denied by UPS. I really need the money and want to pay the buyer back, he has $200.00 from another deal I made on Ebay. I will never use UPS again and am telling everybody not to use UPS.

I bought a surround system from a seller on ebay about three weeks ago. The seller is reputable, and packed the whole thing nice and neat. The package was insured, and I figured I was covered. When the UPS truck arrived at my house, I went to the street to get it and lo and behold, here was a box that was obviously crushed. Even the driver apologized, stating he got it like that at the warehouse, and I should open it to make sure things were alrite. So I did, and after removing the packaging, looked as though things were ok, and nothing had been hurt (it was dark when I did this).

I got inside, unpacked it, and parts started falling out of the packaging. So I took pictures of the whole thing, in the box and out, and filed a complaint/report. UPS called me, did the inspection, and then said they had to contact the shipper (which is totally backwards, since I already paid for it) So, the seller then calls me and says UPS says it was his fault for not properly packaging the thing. Mabye the forklift marks on the box had something to do with the faulty packaging? Anyway, I'm going to the local TV station with the pics and a investigative story. They really shouldn't [upset] someone that has a wife in media. Would love to include this site in the report!

Well, since I happen to be a audio engineer by profession, I fixed the reciever and the damage to the speakers, only after they told me the claim had been processed on my end and all I needed to do was wait. Doesn't cure the fact that the value of the property has now been cut to almost nothing since it was destroyed. So I'm out the value, plus shipping, and the shipper, in my opinion, should be also reimbursed for the headache of dealiing with these idiots. Mabye a nice story about them on the local CBS affifiate here will wake them up.

I have used UPS for not even a month and my customers keep receiving broken items...In the past DHL was my shipper for many years,not one broken item in all that time. My beef is with this last package sent out after the Holidays,a pedestal stand that was placed inside a box with a crate that held the item,so the stand wouldn't become umbalanced, placed rounds and rounds of Large Bubble Wrap around the stand.....The item had an inception,which they lied about and claimed the customer rejected the package,because of damage.....My customer told me she was never presented with the package. UPS claims I used the wrong box,incorrectly packaged....Will not give me a refund.....Not to mention I had FRAGILE stickers all over the package. Dimmensions of this package 19x13x13 I feel like if a FRAGILE PACKAGE is dropped of a truck,it really doesn't have any chance of survival. I'm never using UPS again. What a Hassle

Pedestal was dropped so hard that it came out of the box and smashed the top half of the stand.

A customer gave us the wrong address to ship to and we were billed for an address correction and so was the customer we both ended up paying it. and ups will not refund the money. Nice that they can double dip our accounts like that.

loss of income

a package comong from Yves Rocher Inc.Quebec, Canada, was coming opened and broke and somebody deliberate filled up the box , replaceing the air-pillows for damage with local newspapers, the newspapers are dated dec.16 and the pacakage was deilvered in dec.18 2008, after several delaying and returning back.I took 3 pictures like samples of violation.

violation of correspondence and privacy.

I mailed 9 packages & was charged a LARGE SERVICE FEE for EACH BOX because I mailed them by US MAIL & not by THEIR UPS service. They do not have it posted that they will charge an EXTRA FEE for this service & I was NOT INFORMED of this at the time I mailed the packages. I learned of it 2 days later when I returned to mail 1 parcel & I balked at the cost, The clerk then told me that they charge an EXTRA FEE to send it by US MAIL !!! Shoudn't they inform you in advance??? They charged an EXTRA $ 8.00 for one of the boxes !!!

I estimate it cost me an extra $30-440.00 to send my parcels & considering the economt I think thats a bit EXCESSIVE !!

UPS has virtually destroyed an important package and enclosed document that I paid $18.50 for overnight shipping! This is not the first time they have badly damaged a package, but IT WILL BE THE LAST TIME! NEVER AGAIN UPS!! Unbelievable...

I will have to try to use this document but will eventually have to order another one. I will NOT allow it to be shipped via UPS I can promise!

I returned a 3'x5' rug to the company I ordered it from in mid-Sept. I shipped the rug via UPS per their instruction, after carefully sealing the rug in the original packaging materials. I took the package to a nearby The UPS Store and paid over $30 for shipping. The rug was damaged in transit, while in the possession of UPS. As such, the rug merchant refused to take delivery, returning it to me and giving me a phone# to contact UPS to file a damage complaint. UPS opened a case file and picked up the rug to inspect the damages. The next day, I received a call from The UPS Store telling me to come pick up my rug!

I called UPS and only then was told that because I took the rug to a The UPS Store - a separate entity from UPS - it was shipped under the store's account# and therefore, the store was their customer not I. They would not tell me the result of their analysis, claiming that was confidential between them and their customer. They told me that if they determined reimbursement was warranted, they'd provide it to the store and I'd have to work it out with the store to get reimbursement. They would not tell me however whether reimbursement was made to the store, again claiming confidentiality. I talked to the store owner who told me it would take 10-15 business days to get any reimbursement from UPS and that he'd call me when he received it. I've called several times and been told that the claim is being processed.

Today, they left me on hold for 10 minutes, waiting for the owner before I finally hung up. I called again and was told the owner would call me back. I've not received a return call. I then called a UPS complaint # only to find out that it's for The UPS Store and all they'll do is file a complaint requiring the owner to return my call within 4-5 business days. Bottom line, I'm getting the run around from UPS, the store and The UPS Store company. It's becoming apparent that the only way I may get reimbursed for my loss is to take the owner to small claims court.

It's shocking that UPS can get away with such behavior...it's my property, I paid the shipping costs, they damaged it while in their possession (it appears that someone dropped a sharp pole-like object onto the rug, piercing the packaging and tearing a hole through the rug) and yet, they don't think they have any responsibility to me at all. I can't be the first customer who's experienced such shoddy treatment.

$221.15 cost of the rug + $33.98 UPS shipping fee.

Yesterday (December 1st) UPS delivered a package to my townhouse in Frederick, MD. Usually the driver leaves the package wedged between my screen door and my front door in an attempt to protect it from the weather and any prying eyes that might want do some Christmas shopping at my front door. This is usually not a problem however on the day in question we were experiencing high winds. Since the package was too wide to allow the door to completely shut the wind was able to catch the open screen door and slam it against the house.

The (screen) door was damaged enough to prevent it from completely closing. Replacement will cost at least 200 dollars. I visited the UPS website and found no avenue for addressing this type of incident. Is UPS liable for the damages done to my screen door? If so how do I go about recouping?

We shipped merchandise from California to New York using our own trunk. The trunk's value is $400. When we received the package, the trunk itself was dented. I filed a complaint and the UPS employee came to our business location to pick it up. A week later, they rejected our request to replace the dented trunk. I disputed their decision. They stated that they would call the shipper to clarify the aforementioned events. We had not heard from them in two weeks, so I called UPS to find out what was the status of our trunk.

They claimed that the trunk was shipped back to the shipper. I called the shipper and the shipper stated that they did not receive anything. I later found out that UPS shipped it to the wrong address and I managed to get in contact with the person who had our trunk two weeks ago. UPS claimed that they will go pick up the trunk and return it to us. Ever since then, we have not received the trunk and the last time I spoke to a UPS agent was Monday, November 24th, 2008. They claimed that they were unable to assist us even though we are a loyal customer.

I have shipped a custom built computer value of 2100$ that I have spent lots of my time into, the box containing the computer was carefully packaged with lots of bubble wrap, and foam inside, also I have put about 15-20 stickers stating that its FRAGILE, when the computer arrived, the box looked like it was endlessly dragged and then thrown from a plane, and afterwards ran over by a tank! The case of the computer was BENT in the middle! Keep in mind it is a steel structure, with metal body, and only a tank or a Boeng 747 landing on it could do that damage, regardless of that I have declared the item for 1500$ and they state that there is no declaration at all! They keep hanging up when I call, I will be going to my local UPS store, if no negotiation will be made, I will take this to the news, and to the court, this is just ridiculous! STAY FAR AWAY FROM UPS!!!

I sent a package to my friend in Atlanta, Ga 10/31/08. When my received it someone had open my mail and took all my items out and replace someone else's item in my box. I had very personal items such as **** pictures and telephone equipment, panties and such(Victoria Secret). I feel like privacy has been violated and UPS doesn't want to compensate the damages.

August 1, 2008 I had luggage shipped to California. That luggage contained clothes and a beautifully ivory crafted jewelry box. That box was wrapped in cloth and in between an abundance of clothes. My jewelry box carries extreme SENTIMENTAL VALUE. THE TOP WAS RIPPED OFF!

Ive been overly polite and patient with UPS and their claim agents (Crawford Insurance). It is November 5, 2008, over 2 month ago someone came out took photos of my damaged jewelry box said that Crawford handled their claims. I NEVER received a call nor any form of correspondence stating that my claim was denied! I called the store I shipped it from (The UPS Store in Arlington, TX) which that manager had to call them; then call me back with the horrible news of my claim being denied.

I asked that manager for the number so I could get a clear understanding of why my claim was denied.The agent at the # was RUDE. I was heartbroken and tearful when I spoke with this RUDE agent. I wasnt irate at ALL. But all I got was ATTITUDE AND INSUFFICIENT ANSWERS! UPS need to get another insurance companyor maybe UPS is in with that company; seeing that you do pay for that insurance protection.

I used UPS to ship some very expensive Virgin Oil, wrapped carefully in bubble wrap and surrounding by several very expensive spices and herbs that were individually wrapped in pressure sealed packets. I insured it for $100, the package never came, finally after much checking we were told that it was damaged and that they disgarded it. Also that it was my fault that it was damaged because I wrapped it wrong, so they will not pay. I truly believe that they might have dropped it and then opened it and the driver thought the spices and herbs were drugs and stole them.

Good luck with their claims department - there only answer is too bad. It seems that they can claim that they disgarded my package without any proof of that, no pictures, no anything. Their policy is that if they lose or steal anything they can just blame the customer for wrapping it wrong. Why don't they have to show me the so called damaged package. Also the herbs and spices were pressure wrapped and couldn't possibly have been damaged - where are they? Their attitude is deplorable and seems like it should be illegal. I won't trust them with anything, the customer has no rights.

I lost a $100 worth of merchandise and have no way of collecting from UPS, they claim I wrapped the package wrong, but they don't have any proof of that, just their word.

So said my package was put on my front porch at 7:58 p.m. /10/27/08. (PITCHED OVER FENCE) NOT on front porch. The box looks like it went to Iran and then run over , or shot at and just maybe hit, had a good size hold in the side. My 7 year old could have wraped this box better. I called the company that I ordered the items from a they said that they hear it all day how there items get delivered. and The lady even had the mouth to tell me I was mad. Well I guess so. You would be also. anybody would.

I can say that this box was damage before it even got to my home. There was even an item missing from the box.

I ordered a table and when it arrived both ends of the box were ripped open. They left it when I wasn't at home and propped it up against the door so the damage wasn't apparent. I wasted my time by filing a claim. They wanted me to pay to send it back. I said that I shouldn't pay because I wasn't the one who damaged it. The company that shipped it also wanted me to pay for shipping. I understood that I would not get reimbursed and the original shipping cost was about $40!

When I called UPS all I got was a run around. I ended up getting my money back since I had paid by Paypal - but I still don't have a table. If you file a damage claim with UPS you will likely never hear from them. I sent three emails and none were answered.

I sent a Certificate that was given to my uncle by the King of Laos. It is very dear to him and he wanted me to digitally archive it for him. I purchased the proper packaging from Uline and sent it UPS with a big message on it DO NOT BEND. It came back bent in 2 places with a sticker saying that the shipping label was missing/illegible and to return to sender. The sticker was placed over the ups shipping label that we print off everyday in our office.

I spoke to a UPS rep and they gave me the run around and numerous apologies and said that there was nothing they could do cause their computer said that the shipping label was the reason for the return. I happen to notice that there were two stickers on the top of the clearly printed label. Upon pealing back the top one i find the original sticker that said package damaged return to sender.

Basically they knew they damaged the package and rather than take responsibility for it, they blamed me the shipper for a bad label. I was like wow how deceitful, someone damaged it and tried to cover it up and blame me in the process. I called them again and told them about it but it was disregarded because it is not what their computer said. I went through the claims process and got a call saying that they would not pay for damages because it falls under some tariff that they came up with. They would not even pay to repair the damages.

According to the person I spoke to, Its just a piece of paper. That was just a slap in the face. I asked to speak to a quality control person to ask how something like this happens and come to find out they do not have one. How does a multimillion dollar company not have quality control?

I had to take the document to a document repair company where they removed the original certificate off its backing and put it on a new backing. Cost me $550. Worse than the cost of the repairing the document was having to tell my uncle that the certificate he trusted me with was damaged.