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Some complaints don't fit neatly in a single category. For example, Dennis of Nacogdoches thinks the company needs to import some smarter workers. Of course, not every shipment gets pounded into dust or sent off into the nether world. As UPS' defenders note, most of them arrive on time and in good shape. Here are some recent miscellaneous complaints: michael of plattekill, NY November 4, 2009 The person who runs this UPS store (1069) in Berkeley, Ca. is a cheat and a liar. He overcharged me approx. 325. on a simple shipment of items I purchased thru a auction. The lot consisted of (3) antique low grade firearms and (3) smaller items. One firearm was 58" long and required a oversized box. The manager made such a big deal over this,I felt I was probably dealing with an amateur. He over packed, over insured and lied about the method of shipping. I tried to reason with this person for over a month now thru emails to achieve a satisfactory solution. He likes to plays a cat and mouse type of game and demands respect if he was to listen to my grievance. But, all I got was delays and runarounds. He charged me 554.27 for a UPS ground delivery that weighted 43 lbs total. Afterwards I checked with UPS online and found that I could have shipped the same items myself with their packing using UPS for 150. I repacked the same items using reasonable shipping containers for about 100. I understand that they're entitled to pick-up charges and packing. Including pickup and packing. I tried to negotiate with Mr. L. for 225.00, but now he seems not willing negotiate and won't return my correspondence. I trusted the UPS system and agreed to his demands because he indicated the need for special returnable boxes, (this was the excuse given for the delay in picking up the items-more than a week later). I thought the extra charges was due to a returnable deposit for the boxes or I would never have given him my credit card number. When I complained about the price, he stated that if I wanted, he would return the items, but it was doubtful that I would find a better deal. He also indicated that one shotgun was smashed to bits. Talking long distance was difficult to hear and understand him. When the shipment arrived it was like a crazy person had packed them. Needless Giant boxes. Excessive packing materials (enough to fill a pick-up truck with), no kidding! I took pictures! I was overwhelmed. The so called returnable boxes were just standard boxes taped together. This person is totally unprofessional and a fraud. I have received numerous packages of like items from all over the country in the pass six months from other UPS stores. They all been priced fair and professionally packed. He wrapped the items in bubble wrap, then rewrapped them in foam. Put them in a 60" box, then put that box in another 66" box that was 16"d x 16"w with a 4" buffer of foam with enough packing tape to do 10 boxes. It took me more than a 1/2 hr. to get the items out. The 2nd box was just as silly. Three small items in a 24" by 30" box. This person has taunted me with a refund as long as I acted nice! Can you imagine the nerve of this person. I've been shipping with UPS for business purposes over twenty years now, but after this incident I've decided not to do anymore business with any auctions or outlets in California unless shipping is pre arraigned and cost is determined. Also to make matters worse. The (antique shotgun)that was smashed was wrapped and packaged like it was undamaged. I believe they damaged this item themselves. Mr. L. states that the item was picked up that way. But the auction indicates the item had repaires, but not broken. Their listing shows a picture of it intact. This is what I bid on. I have taken pictures of the items shipped and his ludicrous packing job. Needless to say this ordeal with UPS has been a nightmare. Riki of Staten Island , NY October 23, 2009 I'm sure it's fraudulent to agree to provide a service and then not provide it. Their idea of delivery is to sit outside, somewhere in the area of the delivery location and wait. They wait approximately 20min, no call or alert so you can get your package, and then leave you an infonotice. Sometimes they log in a place they never went to at all and the next day when they sit in the area, they call it a 2nd attempt. The problem is, when I pay for a service of delivery, I want it at my door! FedeX doesn't have a problem with doing that, no matter what neighborhood it's going to. But UPS drives around in brown trucks and then gives brown people substandard service, or no service at all. Then,they don't tell the shipper this information; they take the money, acting like they are going to deliver it and then make us go down to one of their central offices to pick up the package and deliver it ourselves! If you don't make special arrangements for this luxury, they send your package back to the original shipper and keep the money! Janet of Windsor, CO October 23, 2009 In February, I shipped 15 boxes of alpaca fleece up to Canada to have it made into yarn. I did my online "create a shipment" and have printed out my summary. For the value amount, I put in 10.00 per box. When I received my bill, they have added an additional 40.00 - 50.00 per box (15 total) The reason why is, they have taken the 15 total boxes shipped x the 10 boxes and given a value of 150.00 per box. This is not my error - I have talked with a couple of people in the Supply chain as well as faxed a Ross in Canada with copies of the invoices trying to get this cleared up. They won't budge. They now want me to split the cost with them. It is not my error so why should I pay at all? I am not sure how to get a resolution to this matter but can guaranty that I won't be using UPS again - we have other shipments going out but, I will certainly give Fed Ex a try next time! Leanne of Calgary, AB October 22, 2009 Actually i am a little upset with ups right now. I called yesturday to see if my package could be delivered to my work address they told me i could not change for that day but if i called before 7pm i could change the address for the next day, I called between 4pm-5pm last night to change the delivery address .... and today i still have not recieved it so i called and they stated the address change did not go through. i am very upset cause i needed my package for an open house today. the economic damage is that i never got to use my products for a open house today, lost money cause i only had pictures of my purses.. could not see them. also i have not received them yet. they may be damaged too eric of woodinvile, WA October 16, 2009 I ordered a product from NY. It was shipped UPS. I had to return it, so I re-taqped the original box completely the same as it had been shipped to me. Cost me 25 to ship, which was about right. I got a replacement product also shipped UPS, the same thing in the exact same box. I had to return it also, so I put it back in the box, re-taped it, and took it down to the UPS Store (Woodinville WA, store # 0191). Suddenly, it was going to cost 41 for the exact same shipping service. The guy at the counter told me that the box had grown an inch (!) and that was what accounted for the price increase. I had him pull up my invoice from the last time that I had shipped it, and he claimed that the box had grown one inch longer and thus cost more. Instead of working with me, he told me 1. I don't make the rules 2. I will cancel your transaction and you should ship this someplace else. I was flabbergasted- the guy was incredibly rude and clearly didn't care whether he had my business or not. So, I went a block away to the FedEx Store, where they cheerfully charged me 23 for the same service that I had tried to get through UPS. To top it off, I asked him if I could have the business card of the owner- he said sure, here it is, despite (as I found out later) he was the owner and did not identify himself as such. And you can't even complain about these guys. The UPS Stores are franchises, and, as far as I can tell, there is no way to complain to UPS itself about the situation. I have learned my lesson. Megan of Temple City, CA September 23, 2009 It is UPS's policy to not leave packages in plain site on the front porch where they can be stolen. UPS does not seem to think that following policies is important. For a few years now, I have had an ongoing battle with UPS leaving packages in plain view on my front porch. I have called. Supervisors have been informed, delivery drivers have been talked to, but it doesn't matter. It still happens. I have had packages stolen off the porch, but no one there seems to care and I'm sorry just doesn't cut it. On several occations, I have been home to wait for the package and it was left on the porch. No doorbell. No knock. No nothing and I was home! So I finally gave up with my home address and requested that the package be delivered to my boyfriend's address. His house is down a driveway a bit so I figured if they are not going to follow their own policy, then I might as well have it delivered where it's less likely to be stolen. the package today was delivered to the neighbor's house. The neighbor's house very close to the street and VERY clearly labeled as not my boyfriends address. There's a big 1018 right on the front. My boyfriend's address 1020 is also clearly marked right on the curb and on the gate at the entrance to the driveway. The gate is always open. So I call UPS and am told the local office will call me. They do. All they can say is the same old stuff: Sorry, supervisor involvement, and policy review with driver. Why didn't I think of that? It worked so well before. Oh wait, no it didn't. So I ask the guy what I can do, since they have a policy of not following their own policies, to ensure my package is not delivered to the wrong address or stolen. The UPS store he says, but that costs more because I have to start a P.O. Box with them. Nice. He also said I could put the package on will call and pick it up from the shipping center. AWESOME! So I am now paying full price for delivery to my location, but I have to pick it up from the ship center because they are too incompetent to hire people that can deliver a package correctly, and hire managers that can train drivers correctly. I am done with UPS. Mary of San Francisco, CA September 11, 2009 We were supposed to have a computer delivered on a Wednesday (September 9th, 2009). My husband Mark, handicapped, stayed home all day waiting for it without using the phone to leave the line open in case they called from the front door of our apartment building. Occasionally, knowing from past experiences that UPS hardly ever delivers to us the day they are supposed to, my husband would walk outside to check for UPS trucks nearby. One of the times he went out he saw a UPS truck, looked for someone but did not see anybody. He went back inside to wait for the call but they never did call. After a while he went back outside to check and saw the notice of tried to deliver but was not at home (9283-7625-4473). That was at 3PM. I called UPS right away, told them what happened and they promised me they would send back the driver today and deliver. They were not able to assure the time but they made me very clear that the package was going to be delivered that day. I also told them to make a note to please deliver the box to our door, not the front door of the apartment building since the box was 30lb and my husband, again, is handicapped, unable to barely walk. I canceled all my plans after work and run home to make sure I was there for the delivery. Of course the package was never delivered that day. The next day they reattempt to deliver, called from the front door, my husband buzzed them to get it but seeing that they were not getting to the apartment he went upstairs to the front door. He found the box of the computer at the front door but no sign of UPS. He cannot load any weight, so it took him 1 HOUR to drag the 30lb box downstairs to the door of our apartment. My husband walks with a cane even if he is 36 years old. Gary of de pere, WI August 11, 2009 After a perfect business relationship for over 13+ years and a ups.com account with shipments sent out weekly out of the blue UPS canceled my account, after 4 phone calls i finally found out why. It seems that my credit card needed to be updated and i had an 32 day outstanding bill for 10.21. not only did o not receive an invoice for this bill but i was not contacted either, after all these years of perfect service this is the thanks i get, now i have to jump through hoops to get my account reinstated. what a joke! Marshall of Roswell, GA June 1, 2009 I bought a Mac laptop from Club Mac. They use UPS (unfortunately) to deliver it. I received a call last Thursday from an automated UPS voice system that stated that between 8 AM and 7 PM that same day the delivery would be made to my home. I rescheduled my day to accommodate UPS, in order to be home to sign for the package. Early in the evening I checked the tracking number on-line and it stated that it was going to be delivered the following day. I was upset and called UPS. They transferred me to their Roswell, GA delivery depot. I was put on hold while they checked for my package which I decided to pick up at this location. I was on hold for over 20 minutes and when no one came back on the line I drove over to their building. The people I initially dealt with there looked around but could not find my package. The snotty-nosed female supervisor came out and told me it was still at their Atlanta depot. She was smug and did not care that I had lost my day because of her company. Even though they delivered the following day, which luckily I was home for, I hope that others planning to ship using UPS will select another courier service. UPS is a disgusting, pompous company who, like Circuit City, will hopefully go out of business soon. Marymcclaine of Fowlerville, MI April 4, 2009 everytime i get on the freebies.com they say its commercial property its amobil home park can you please fix it . thankyou. my computer sends the message all the time that it cannot be shipped. the ups truck comes every day in this park. Advertisement
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