United Parcel Service

I ordered an item from Cabelas, shipped next day ($31.95 not a cheap thing to do). I get home from work and there is one of the notices on the door saying seller required a signature. So I called Cabelas to confirm this; it was untrue. So I called UPS 4 times in a 3-hour period just trying to get my package delivered. While I was on hold the last time, I checked their tracking again, and it said that I refused the delivery and the item is being returned to sender (I was at work). So now, I am out the $31.95 for shipping as Cabelas will not refund shipping cost as their standard policy.

Oh, and this is the third time that UPS had done this to us, the second time after complaining to UPS about it, the driver came back the next day with our package and had words with my partner about ratting him out to corporate. The last time, they asked for "the opportunity to renew your trust in our services". Well, this was that opportunity. Now I wish I could have things shipped with FedEx. The only problem is that UPS pretty much has a shipping monopoly on the items that I order online, so there is no other option.

I was in today about 3:45 picking up a package at a Corpus Christi location (321 Navigation). Manager was attending another customer and when she was done, she asked me how she was able to help me. I gave her my info and she went to the back to look for it when the previous customer came back in asking the other worker (Cindy **) for her driver's license. Cindy asked the manager where it was and the manager said she never took it from her. The lady said she did and Cindy seemed aggravated.

I asked the manager if she can please look for my package because I was in a hurry (had to pick up my daughter). That's when Cindy ** started saying right in front of me as she grabbed my info out of the managers hand "Oh my God, God ** man" making it known she was annoyed by me. Not being subtle about it one bit. I couldn't believe what I just experienced. I walked to the doorway of the back room where the packages were and asked her if she was saying that towards me. She completely ignored me. When she was done getting me my package, I asked the other employee who was manager. She said she was which I couldn't believe because she did nothing about the situation. I told her to give the supervisor's name and number that was above her. That's when Cindy ** started yelling out his information, making it seem as she was not scared nor did she care if I reported her. I asked the manager for Cindy's name and again she started yelling it out. I have never had such a horrible experience in my life. I really hope something is done she won't do it to another customer and give UPS a bad name.

I ordered a Christmas gift from The Discovery Store. When I came home from work one day, I noticed a UPS notice in the lobby stating that the delivery was a "first and final attempt". I called UPS and they told me that this was per arrangement from the shipper and if I wanted the package, I'd have to travel out to the Bronx where the local site is located. If I don't pick it up in a few days, it would be returned back to the shipper. I called The Discovery Store and they said they did not know of such an arrangement (the first and final attempt). I called UPS back and told them I would not be picking up the package since they would not be redelivering it.

I reordered the gift and had it shipped to another apartment in my building. The gift arrived and a few days later, I got notified by my super in the basement that a package arrived from UPS. It was the package that they said was a first and final attempt delivery and would be returned to the shipper if I did not pick it up myself. I contacted UPS and they told me that I had to call The Discovery Store so that they could send me a shipping label. I told them that didn't make sense because they were planning to send it back to them initially without shipping labels and they were making me waste time and energy on a mistake they made.

After a moment of going back and forth with each other, they finally said they would have someone come to my home and pick up the package. A week went by and they told me they would have someone come the next day by 7PM. At 9PM the next day, I called them back when no one came by. The representative told me that I was given wrong information, that the procedure was that I would have to contact the shipping company for a label and that's why the delivery person didn't show up. I was furious and it took some yelling and threats to go out of my way to avoid using their service and resorting to the competition instead for them (a supervisor) to say that she'd have someone from the local site contact me in the morning.

The next day while I was working, I got a call but missed it from UPS. The voice message said they'd call me back in 10-15 minutes. I waited and never got a call back. That was on a Friday. I called back on Monday and I was told a driver would come to my residence by 7PM. At 7PM, once again, no one came. When I called them, they said the driver was "probably" running late. Here we go again with the runaround. My experience with their customer service, nonetheless, is poor. In the meantime, I have a credit card statement saying that I need to pay for that package. Please help!

USPS just switched the answer on Track and Confirm when I complained about my missing parcel! It even says that they pulled an offline record so that they are pretending that my parcel never left Japan! (Over 2 months ago!) From December 7, 2011 till 2 weeks ago, Track and Confirm continually said: parcel is at the 20740 Post Office (Maryland), getting ready to forward.

I complained online 5 times. Even my local post master verbally told me that it is sitting at that post office. Last time, I put in another online complaint form to the post office where it's sitting at. They actually changed the answer to say it's still in Japan, and it even says they did it by pulling old information offline! So the kicker is I caught USPS in a lie as I contacted Japan Post and their Track and Confirm is more thorough. Their notice actually says on December 7, 2011, it was sitting in the Maryland post office (20740) and was sorted to be forwarded to my local post office. So some postal employee is really messing with my mail, covering up their errors with the Track and Confirm messages, or who knows what. And USPS is not providing me answers, or even a proper investigation. I want my parcel.

United States Postal Master: If you are reading this, please investigate this and deliver my parcel safely without vandalism to me ASAP. As long as it's safely delivered, no questions asked. Please! After 5 complaints, phone calls, etc. Getting correct justice from this company would be a miracle. I am in awe that they can just change our records to cover up their mistakes whenever they feel like it! The U.S. Attorney General must look into this!

8:30 A.M. I did not find the package until Thursday evening Feb 2, 2012 at 9:10 PM. There was no notice put in my mail slot as to the delivery at my back door. I only go out my back door maybe twice a week.

I have no idea when the VA is shipping the insulin to me. I am not always home and would like a notice from the driver when he leaves a package. If the cannot give me that courtesy, I am going to notify the government of your delivery practice. Since the packages come from the VA, which is part of the US government, I am sure I can get someone to take notice. This is not the first time this has happened. The last time it was 4 days before I found the package.

Has any consumer had experience contacting their Attorney General? I made the huge mistake of mailing a Christmas package (non-additional insured) via Staples through UPS in December of 2011. Well, it was delivered to a wrong address, not even the right zip code! I have been given the run-around back and forth between UPS and Staples.

From reading all these complaints, I think it doesn't matter who I file a claim to if UPS is involved; it's bound to be a mess. I am contacting my Attorney General tomorrow. I have been trying to resolve this issue since January 6, 2012. I contacted my Attorney General in 2005 for an issue with a local tire store and I got resolution.

UPS driver broke handle off my screen door and left quickly. I had just returned from the mail box in front of my home. I went back to my office and the door bell rang. Before I could get to it the driver had already dropped the package inside and was heading down the street. I whistled for him but he kept going. I reported the incident to UPS and got the run-around from one rep to another.

Finally, I replaced the handle and applied for the reimbursement of $48.02 which UPS said they would not pay because I had no surveillance cameras or proof that their driver broke off the handle. He was the only one at the door since I had moments before coming back into the house through the front screen door. It seems that UPS does not want to consider the legitimate complaints of their customers but would prefer to protect their drivers instead. Sad!

I ordered a California Law Digest for my management class at CSUN from the California Chamber of Commerce. They mailed me my expensive book via UPS, although, I did not know that or I would have refused the delivery service. UPS claims that they delivered my book today at 11:51 AM. My son came home today from High school at 12:00pm and there was no book by the door, as they claimed.

When I called them to have them search the book, they refused and asked me to contact the sender. I have a class that I paid $324.00 per unit to take and I don't have the book to take the class because UPS failed, as usual, to deliver. I want the reimbursement for my book. It is $159.99 plus tax, plus shipping and UPS is incapable of delivering. This is not the first time they failed to deliver and claimed to do so for my household. Please expedite this. It is urgent!

My name is Dean and I own DNA car service (their driver is a great man, so don't blame him, he did everything he can). I mail the turbo intercooler aluminum pipe to Detroit, never got received. Also, I order parts from Mercedes Romano in Syracuse which came damaged and I pay for part twice. It has been weeks and nobody is telling me what's going on. I lost close to $900.00 and I don't know why there is no number to call them. If I do, everybody plays stupid. Please call me or stop at my store, no emails or give me your phone number. This is not my fault!

I was sent the urgent parcel to Osaka Japan from Chiang Mai with tracking number 1z3w6v490454605843 .I sent it out on 1/21/2012 time 11.00 am. After 2 days, on 1/23/2012, the status of shipment showed the parcel arrived to Osaka Japan , but the UPS at Japan can not find the parcel . What is the **? So then I rechecked with UPS at Thailand.

Customer service told me the parcel was still in Thailand, but why does the tracking monitor say it arrived in Japan since? It is now 1/24/2012 and the parcel still cannot be found. I tried to call UPS. Customer service said she don't know where is my parcel and need time to check! She doesn't know about where my shipment is? Oh my god, I'm so disappointed in UPS customer service in their answer and the tracking for the parcel. I need someone's help for investigation. What is going on?

I purchased a television through Amazon. The seller was Tiger Direct. The carrier was UPS. My home is new, completed a month ago, so the address is new. The new address is registered with the US Postal Service and with 911. UPS brought the television within about 30 miles of my house, according to tracking information. And then, they declared the address incorrect and returned the package to the seller. I was not notified and discovered this only when tracking my package. The address was not incorrect and. Had UPS attempted to verify it, they certainly could have. FedEx and USPS have had no problem making deliveries to our new address.

I had a pair of shoes sent to me. I received an email from the company saying that the shoes were reported delivered. I then came home to find the package not there. I called UPS and the manager said that they were left at the door even though the owners of my apartment building has told them to leave packages in the office with them. I, like many of you, am very unhappy and I would like to make sure I have the support of others before I go to a lawyer.

The UPS delivery person left my package (containing expensive perfume) on top of my mail box at the street (which I believe is illegal), instead of walking the 100' to my front door.

UPS leaves my packages at the wrong address. This keeps happening. I have complained for a year. I can't seem to speak to a manager as I get hung up on time and time again each time I hold for one. All I want is UPS to leave my packages at my address. It's not a complex request.

I purchased an investment coin for US$5,462.50 in January 2011 from a reputable auction house in the USA. UPS, through their lawyer David **, acknowledges that the coin was stolen by an employee of UPS's security company Minaar Security at UPS's branch in Durban, South Africa. UPS have a video of the theft and reported the matter to the police in South Africa.

UPS repudiate any claim against them for their negligence; and despite offering to process a claim against Minaar Security for compensation, UPS refuse to follow up, and UPS refuses to acknowledge any of my numerous requests for feedback. This is in spite of the fact that I had previously done all my importation of coins through UPS. The attitude of UPS, including its management, and Minaar Security is appalling. UPS obviously does not value the goodwill of their customers. Anyone using the services of UPS and Minaar Security does so at their own peril.

I had an order to be delivered. I used UPS and I paid extra just to make sure that the package would be on time since it was a present. Then I received an e- mail saying that the package was sorted wrongly and I wouldn't get the package until a week after it was supposed to have arrived. When I called, they were completely cold and had no way of helping me. When I asked to speak with a manager or someone else I was denied and told there was no one else I could speak with. Now the package is in my city and still won't get here on the same day. I even e-mailed customer service and was given no helpful information.

We really do not even want to offer a "1" rating at this point as we had one of our worst holiday seasons for damages ever and all the damages were on UPS due to mishandling.

On 12/2/11, our customer notified us of extreme damage to both the shipper and the merchandise. The box was ripped open and the contents had been dropped very hard or had something dropped on them. Photos were provided by our customer. We submitted the claim online and for nearly a month now, we have been battling UPS about a scheduled package inspection. They have scheduled, canceled, re-scheduled multiple times only to have their driver either not show up at all or claim the recipient canceled the inspection. Neither the customer nor us canceled anything. After back and forth for over a week, the package was mysteriously picked up by the driver late at night but not scanned.

It was lost and nowhere in the UPS system for 2 weeks over the holidays and then according to our customer it mysteriously reappeared on 1/5/12 with the driver showed up with it citing he thought it was to go to "Diapers.com." No inspection was done and still my customer sits waiting for someone to come and pickup or inspect the now "more damaged" merchandise! Our claim status still shows "pending package inspection scheduled" and the tracking number says the package was refused by the customer and returned to the sender, us! Not true!

This is one of four UPS claims in one short week of business. Unfortunately, 2 of the claims we are a third party to due to drop-shipping and have no real grounds to intervene, however, our suppliers are getting the same run-around we are on this particular claim. The fourth claim was paid finally but only after jumping through ridiculous hoops and experiencing distrustful antics by UPS that would make any business owner furious. Not only are they careless with property (as recent videos show without a doubt), they also run their claims department like the county zoo.

The monkeys behind bars are more cooperative and knowledgeable! Their documentation sucks! If their drivers are this incompetent and careless, then it's easily understandable why I had 4 claims in one week with UPS while "0" claims with FedEx and "0" claims with the USPS. UPS has lost yet another customer and we don't care how much the other guy charges. UPS will never earn our business back. This after a 2nd, 3rd and 4th chance to make this right. No more!

On a first attempt delivery, a note was left in my absence. After this UPS did not return to my location or leave a note that any other attempts were made, investigating my tracking information, I found that two second attempts were made. However, no notes were left indicating this and I was at the location awaiting their arrival. I contacted the UPS customer service center in Maspeth and they advised that they would deliver the package the next day (they also advised that it is their procedure to leave a note behind when an attempt is made). The next day UPS website indicated that they had not done so, and instead sent the package back to the shipper.

My company bought a Christmas/retirement gift for 20-year retiring secretary. It was to be delivered to my home. The day of the retirement party, the package (29 lbs) had not arrived. I tracked it and UPS claimed it had been delivered. After an hour of trying to get a local telephone number, I called the local office and was told the package was delivered to my home at 7:15 p.m. the previous night and since the drive was gated, it was left at the street curb.

I said, "You mean you left it in the rain on a public street and just drove off?" I thought it had been stolen and was told to report it to authorities. I drove 12 miles to my home to make sure I didn't just miss seeing it. Sure enough, it was hidden behind a wall and had been there throughout the night and had been through half inch of rain.

I called the dispatcher back and reported the situation, asking why in the world the driver didn't deliver it to my door. I was told my drive was gated. I said, "No, it is only an entry. The gate is never closed and your driver entered the gate to place the package behind the wall." She said, "Well, we apologize." I said, "No, this is unacceptable. I want to speak to the manager or supervisor." She said I'll have him call you but I never heard from anyone. A similar thing has happened before with UPS when a case of wine was left in 90 degree heat for several hours in my driveway, rather than the driver coming to the door. So far, I haven't been able to get a real live person in authority to whom I can complain.

On 12/30/2011 at 4:11pm EST - I missed a UPS delivery attempt. On 1/3/2012 at 5:24pm EST - I missed the 2nd delivery attempt. Because the third attempt is the final attempt, on 1/4/2012 I waited for UPS to make the delivery.

I saw the UPS enter my block at approximately 7:10 pm EST. The UPS driver made a delivery attempt at a residence across the street from me. At 7:15 pm EST, while I waited outside my apartment building (25 degrees that evening), the UPS driver passed my residence without making a delivery attempt.

At 7:26 pm EST I called UPS to inquiry if more than one truck was sometimes used to service the same block and was told to wait until 8:30 pm EST for the delivery. At 7:49 pm EST I checked the UPS website, using the InfoNotice Number from 1/3/2012 (2nd delivery attempt) and noticed that the UPS driver falsely claimed that I was not available for the 3rd and final delivery attempt.

UPS Customer Service told me that since I missed a 3rd delivery attempt, my package will be sent back to the sender. The UPS truck was making deliveries later than usual on the block where I live. I believe that the UPS driver being behind schedule, possibly coupled with the below freezing temperature, led to the UPS driver falsifying information on his hand held device to show me as not available.

I have a prepaid label for return and UPS refuses to pick it up. I am a disabled veteran. I cannot make it to the UPS place. I have told them this. He said no problem. When you see a UPS driver, flag him down and give him the package. Okay, am I supposed to stand on the road side with a package hoping to see a UPS truck? And if I do, how am I supposed to make him stop?

I'd like the world to know UPS does not care about the disabled. Secondly, they don't even honor their own labels for prepaid resend? Oh, no. They are trying to milk an honorable veteran.

I called customer service on 12/29 to report a UPS driver's inappropriate and threatening behavior toward me during a delivery. When I requested he slow his driving speed on a private lane, he stated he did not like how I spoke to him and would come back in the middle of the night to my residence. The tag number is MD 76J 571. But due to the darkness, I was unable to read any other identifying information (such as a name) on his uniform. This was not our usual UPS driver.

I've warned my neighbors plus contacted the business who used UPS as their delivery service. UPS needs to ensure the safety of customers/public. I also emailed UPS on 12/30 to make a follow-up report as the customer service rep I spoke with last evening did not appear as concerned as I was regarding the UPS driver's behavior. I have requested an immediate response from UPS regarding how the situation will be handled.

Box shipped December 16th from Colorado to Miami, was to arrive Dec. 21st. This box was insured and had tracking. Well, guess what? It did make it to Miami as promised on Dec 21st, and was even out for delivery.

Okay, this is where it gets crazy. UPS freely admits that they mixed my box up with a group of boxes that were supposed to be delivered to a commercial address, some school. So because the school is closed for the holidays, all the packages have been put aside, sealed in a container on a trailer, not to be delivered until January 10th, that is nearly a month from when my box originally shipped!

Now, I understand that it's the holidays and delays of a few days are to be expected, but this is ridiculous. UPS knows where the box is, they admit it was an error on their part (having nothing to do with events out of their control, i.e. weather) and they simply refuse to go get it out of the trailer. It's not even an option to go pick it up before then, which I would gladly do just to get my property back.

Now, how frustrated would you be if your package was sitting only a few miles away but you couldn't get it for a month? Worse yet, this is costing me money! The items in the box are custom-designed paddles that I was to deliver to my customers on or around Christmas. Now, I have had to tell them: "so sorry, I can't get you the paddle you've ordered because the box is being held against my will." If you were my customer, what would you think? This is all so unacceptable and unbelievable. The worst part perhaps, through all this UPS has been very unapologetic, has not offered to compensate me in any way and agents have not returned my calls when they promised to do so. So I hope you like some bad press UPS, because I'm posting this everywhere I can think of.

I ordered a new hard drive on Sunday 25th December at 10:06 PM from newegg.com with rush processing and UPS 2 business day delivery. I got an email at 10:30AM on Monday, 26 December, indicating that my product is in stock and the order has been paid for, scanned and processed for delivery, and will be shipped out that day to UPS in Los Angeles for 48-hour delivery service. At 3:15 PM, I get an email saying it is at UPS in Los Angeles and I will receive it in 48 hours. So I should get it Wednesday, the 28th, right?

The morning of the 28th December, I went online to UPS with the tracking code to check what time it will be arriving at the house later in the day. However, it says the parcel is to be delivered tomorrow, 29 December "by the end of the day" (just what time is the end of the day? Is it 5 PM? Is it 11:59 PM?) Isn't the 29th of December 3 days from the 26th of December and not the two days as paid for? So I called UPS to inquire how is a 48-hour delivery made into a 72- or more hour delivery. I politely explained this 3 times.

Finally, she goes, "Oh, yeah, I see what you're saying! You see, Monday the 26th of December was actually our drivers' holiday for Christmas since they had to work on Christmas Eve which was the 24th of December, sir. So that is why you will receive the package on the 29th instead of two business days on the 28th which is still only today. So you see my thinking on that, okay, sir?"

My head was spinning and I wanted to scream, but knowing one must be diplomatic I decided to offer this: "I am glad to hear the hard working drivers get a holiday, but since I chose UPS because they were the best option in price and service for 2-day delivery, which is what I am paying for, then I would think UPS should have been up front and explained that deliveries will not actually be 48 hours. But according to what you are saying it actually was expected in the first place to be a full 72-hour delivery due to UPS deciding to celebrate Christmas on the 26th of December even though Christmas is the 25th and drivers working on the 24th should have nothing to do with either of these dates. See my thinking on that?"

She told me (and I kid you not): "Well, you can still cancel it if you want." "No, dear, I do not want to cancel it. Just deliver it as planned, please," I pleaded. "Okay, sir! Thank you for choosing UPS," (all cheery sounding and blowing a bubble with her gum). Click! She ended the phone call!

Is this legal? I paid for 48-hour delivery, but they keep the money knowing they're not going to deliver for at least 72 hours and that's supposed to be acceptable without telling you up front? How can they legally charge you for a specific service if they're not open or operating drivers to provide that said paid service? Not even the MOB where I grew up in Pennsylvania would try this!

I still don't have my camera! I don't want the money I want my camera! That's all I want! This was the first email I sent.

"I apologize in advance for the lengthy email. I will try to make it short and straight to the point. Store was out of stock on the camera I wanted so they placed an order online in store. Order # **. Order total: $547.49. This item was the only item I wanted for Christmas and it was stolen before I even personally/physically received it!

The Canon Rebel (Sku# 187075) that was delivered today at 2:05 pm via UPS was stolen from my lobby. I have never had a package stolen from me in my building before. I worked from 10-7 pm on 12-23-11, the day the item was delivered. Because I was working I informed my mom and family to be on the look out for the camera as I was tracking it and knew it was to arrive on Friday, December 23, 2011. My mom came home (4:30-5:00 pm) and saw there was no package in my lobby or even at my apartment door. I called my neighbors and my family to see if they maybe picked up the package for me and none of them had. Since that point I have called my building management company, the police, UPS and Best Buy. I have to say the worst part was of all of this was trying to speak to someone at the general customer service line.

The first time I called I spent one hour and 24 minutes on the phone. First my call was sent to an online rep, then a retail rep, then to the actual store, only to be told to call the customer service line back. After all of that I finally got through to an operator that informed me the department I needed to speak with had closed 12 minutes prior to me getting through. I just want some help! I have contacted my building management company as well as the police. I just want a replacement camera. I have all that you need to prove I am not lying about any of this. Whatever you need I will provide. I do truly want my camera, please help me!

Bottom line, I would like to receive my camera please. It is not my fault that my item was not home when I got there. I have never had a problem with anything being shipped to my building until today; not sure why someone would take another person's Christmas gift. I'm pretty much out of fight. I've cried enough. I have given you guys $550.00 for a stolen package.

I tried to file a claim with UPS and they said you (Best Buy) has to do that. I was not allowed to process a claim. Thank you so much for taking the time to read this email.

On December 19th, I realized I had not received a gift I ordered on the Internet. When I tracked the shipping information from Amazon, it showed it had been delivered via US mail on 12/14. It had not! I printed the information and went to the post office in Glenview, where I spoke to Peter, the supervisor on duty. He said he would check with our new carrier, Carol, about it. That afternoon Carol spoke with me saying she had remembered delivering the book and pointed to where she said she had left it. I told her I never received it and told the same thing to Peter when he called that evening.

Since the book was a Christmas gift, I reordered and was told if the first order showed up to return it. On 12/21, my second order arrived UPS and the first order also arrived by mail. That evening Peter called again to see if I had found the book. I told him yes but would be retuning it to Amazon. He said as long as it had not been opened that would be fine. However, it was easy to tell someone had opened the package. Peter told me to bring it to the Post Office and he would take care of it, which I did today.

My complaint is this, after standing in line for 45 minutes, I asked to speak to a supervisor about the return. The lady on duty called four (4) times asking for supervisor help. Finally after 25 minutes, my husband asked two men behind the door for help. A bearded man said he was a supervisor but not in-charge of delivery. He was not only rude but showed his anger, grabbed the book and slammed the door in our faces. If this is the way the US post office does business, I can certainly understand why it has.

I had a package that was scheduled and on the truck for delivery on 12/23 per UPS tracking. At 4:47PM, I received an email from UPS stating that the driver could not deliver the package because my business was closed for the holiday. That was a lie. We were open and waiting for the UPS delivery. At 4:50PM, I called the UPS customer service number and asked the representative what my options are. The representative said that I could pick up the package between 9:00 to 5:00 on Christmas Eve at the facility in Commerce City, CO. On Christmas Eve at 9:00AM, I arrived at the UPS facility for a six-hour wait for my package. It was the biggest logistic nightmare I have ever witnessed. I read that Scott Davis, the UPS CEO, earns over $5 million per year to run a company that has the rudest customer service and zero management. I guess that is logistics.

My grand children's gifts were in a warehouse in Laurel, MD. On December 23, the lady at Toys R Us assured me. I just received them around 12:00 P.M today. After I called on Monday the 26th, they never answered. I called today, 12/27/11, and surprise surprise, they showed up. I did not appreciate all of the laughter I heard, when I called them this morning, 12/27/11. You ruined my Christmas for me, because I had nothing for my grandchildren. I had put my trust in you. My son used to work for you in the warehouse, and told me awful stories about how these young guys laugh off orders. I promise I will never use any company that uses UPS, as their delivery service! I know you don't care, but eventually, with all of the complaints, it will ruin you.

I live in a large apartment complex and I came home to find my packages outside my door. Anyone could have taken my packages, but thank God no one did. I am new to the neighborhood and I've never had a problem with UPS before. I asked the office regarding the problem and it is customary to leave the packages at the office if no is available. When did UPS start leaving packages outside your door unattended? I always thought UPS had good service. I'm a little disappointed with UPS and hope future service improves.

I sent my son's Xbox 360 out for repair via UPS on the 7th of this month. It took 4 days to ship to Texas, which was to be expected. Microsoft repaired the Xbox and "shipped" it back Monday, the 19th. UPS received the package on the 21st. This was disappointing, but no real problem. Then, a bunch of cryptic messages reading "Arrival" and "Departure" without any further information began showing up on the tracking. No location was listed, only the times. Two Arrivals and Departures were listed and finally on the 23rd, it said that the UPS package had reached the facility after 48 full hours.

The only thing: the facility it reached is literally 10 miles away. So, after two and a half full business days, it showed up someplace. Then, Christmas Eve, it left. Now, shipping down from my location to the facility in Mesquite, Texas was 3 days. Now, for some horrible reason, the ** at UPS have delayed the shipment until Friday the 30th, which not only screwed up my son's Christmas, but is literally a full week late. Plus, there are unaccounted days being added on, giving me the impression that the driver is driving and screwing off instead of doing his job. Not a horror story, but receiving a package a week late is unacceptable and I will seek my money back from UPS.

Terrible. UPS delivered an envelope (placed under my welcome mat) that was torn open and empty. Contents were missing. I had to chase the guy down and refuse delivery. Then the 800 number was useless. Hard to believe but this looked like this during the shipping process. Stolen were 1 birthday and 5 Christmas presents. Merry Christmas from UPS!

I had ordered a last minute gift and paid the extra to have it delivered Next Day Air. The package was scheduled to arrive 12/22 by 10:30 a.m. I continued to track my package and at noon it was finally listed as delivered. I checked my porch and nothing was there. After further research, it was delivered to Amazon's Distribution Center in Breiningsville, PA. I contacted UPS and a very rude supervisor, Steve ***, returned my call stating that there is nothing that they can do. They have to wait for Amazon to initiate the return to them. So much for customer service and getting the packages delivered.

So I asked him again why the problem and had I known this I would have never had it mailed Next Day Air. He once again said there was nothing he could do and it happens. I am still waiting for the package. After talking to UPS, I contacted the original sender. They were also surprised by the awful customer service provided by UPS and said that they would mail me a new one, on them (amazing customer service on the companies end). They had it shipped again Next Day Air. It should have been delivered today 12/23 by noon, with a delivery confirmation.

At 1 p.m., I called UPS and spoke with a rude Felicia, who said that they have a 90-minute window and since it is peak time, they cannot confirm the delivery time. I said to her, "So you are telling me my time is less important than yours and I now have to sit around and wait for the package to be delivered at your convenience?" She then stated it was peak time and it would be delivered by the end of the day. I asked her why they stated by 12 p.m. on the tracking information if they aren't going to stand by it and all she could say was it was peak time and there is a 90 minute window. I have never heard so awful customer service in my life and to top it off, Christmas is in a few days and the only thing they can say is a generic line about 90-minute window. I then called back at 2 p.m. and they told me that can't commit to the time frame because of the holidays. I told the representative I wanted a time for the package to get here and he gave me a song and dance about the route and that there may have been problems on the route. Enough with the excuses. Where is the package?

Over the past year I have purchased about 9 items thru the internet and UPS has managed to deliver only 1 on time. In today's adventure, after sitting at home for 2 days, I went online to check the status of my package only to find that the driver noted that the apartment was not properly numbered and he was unable to deliver the package. I don't live in an apartment! He obviously either went to the wrong place or decided not to deliver the package because it weighs 325 pounds. I must also note that their records state that they have attempted to deliver the package 3 times and I wasn't home. I'm retired and spend about 98% of my time at home. I'm aggravated and frustrated with their lousy customer service, but who cares? I don't want a standard apology letter from their customer service department that their lawyers have approved. I just want my package and I, going forward, I will only buy from companies that will give me the option of using another company.

The door was answered pretty quickly when the delivery man knocked at about 7pm est. He then told me, "You have three more packages so follow me to the truck," and shoved one of the boxes with his foot at me. I was not wearing shoes and the package stubbed my toe. I was just wearing a lightweight t-shirt and shorts and it felt like 30 degrees outside but he already turned around towards the truck. When I stood there flabbergasted, he came back and ordered (with a smile) "Get your packages." "Excuse me?" I couldn't help but raise my voice. "Isn't it your job to actually deliver the packages?" We exchanged words for a minute or so before he caved in and went to get the other packages. I asked for his name to report him but he wouldn't give it.

I've never had any issues with UPS when I lived in Philadelphia but ever since I moved to Virginia, all the drivers had been mediocre. I let slide the fact that a large, heavy package marked fragile was slid down the stairs to slam in front of my apartment door. Sure enough, a piece was broken and a replacement had to be sent. There have also been several instances where I have been home but the driver did not knock and left the sticky note. I don't expect the delivery people to help me get the boxes inside my home (I can do that myself. Thank you very much.) but stubbing my toe and ordering me do half their job when I'm not even dressed for the weather is where I draw the line. That's ridiculously rude.

I bought a box, bubble wrap, and tape from UPS store. I also got directions on how to box my original Brian Halsy prints, that I sold to a lady in Ilinois. I boxed them up the way I was told, and shipped them with the description, "framed art". UPS store in Brevard NC told me that they looked good when we shipped them. 3 days later, I was tracking them, I saw where they had been destroyed, and were being discarded. I went to the UPS store and started a claim. They said they had never seen where a package, that was labeled, discarded before. Well, UPS did an investigation, and said they weren't going to do anything, and that I didn't package them right. They finally sent package back, and said that I should salvage what I can, and bring it back to them, and they would ship it back for $25.

I'm an electrical contractor. For one, if i destroy something, I must replace it. If not, I could walk into your house and break something, and charge you to fix it. I also can't believe that they get to investigate their own **-ups. This is a scam, and I need to at least report my opinion to someone. I paid $100 to ship these, picks $35 for boxing materials from them, and $59 to ship. How can this company be allowed to take your packages, and their employees break it. It's my responsibility to refund this lady her money, which I will do, because it's not her fault either. The two parties who had nothing to do with this are the ones who are suffering, not the the company who is in business to deliver your packages unharmed, and advertises they are the best. Please help me. If you can give me some ideas as to who I can call to get some kind of recourse. They denied my claim, and want me to spend more money to ship what's left to the customer.

UPS should not be allowed to just drop off a package at your door and leave, because of all the damn thieves out here! They should at least be courteous enough to leave the package out of visibility, for example behind a bush or in the backyard! Just because a car is in the driveway, that doesn't mean that someone is home! The mail man requires a signature for packages, so why not UPS? Not to mention, the mail man goes out of his way to ensure that the customer gets their mail! I mean, get with the damn program UPS, before I switch to FED EX and just be damn FED UP!

I ordered a performance dress from overseas. The merchant sent the dress out on Dec. 10, 2011 using expedited services (3-4 days). The latest the dress should have been received was Dec. 14, 2011. Using the UPS tracking service, I saw where UPS delayed processing the package on time and the plane was missed on Dec. 14. Per their site, the dress would be delivered by 10:30 am Dec. 15, 2011. The next morning I checked to discover the package was received in Memphis and shipped on to North Carolina overnight and went out for delivery. Per UPS, the address label suddenly became illegible or was missing and now the delay has become due to the merchant.

After speaking with 3 representatives who stated to keep a watch on the status, I finally requested to speak with a supervisor who stated the dress would be Express shipped to Memphis for Dec. 16th. The dress sat in North Carolina's center the entire day of Dec. 15th. After speaking with a Memphis supervisor and the other supervisor, the dress should (no guarantees) have arrived in Memphis the morning of Dec. 16th. Their system once again displayed a new delivery date of Dec. 16th. To my surprise this morning, the dress shipped out from North Carolina to Knoxville, TN. It will not arrive in Memphis today, which by the way, is the day of the performance. It will be Monday before receipt of the dress...too late.

So, when I spoke with the supervisors, they were being untruthful about the entire situation and knew it would not get here on time. I contacted the merchant and let them know that they may want to reconsider using FedEx for their international deliveries and should insist on being refunded for their expedited shipping charges. UPS may not guarantee their services, but I guarantee I will not and encourage others not to use UPS again.

The 1st TV was damaged, I signed up for text tracking, but received none. I spent 8 days waiting for a $475 TV , because I am disabled & unable to lift & worried it would be left on the porch even though over $350. The 2nd TV I receive no text, the doorbell rang, so I got up right away, but they left the TV on porch. I called out to the man, but he ignored me & left. UPS notified I was disabled & required help just to place it inside the door before delivery. I called 800# right away, spoke to Carlos & Sonja and she was calling local UPS.

Local UPS Stacy was very rude when I asked if UPS has a program to help disabled, she said bye and rudely hung up on me. She called me back saying the driver should not have stopped when I called, he has other packages to deliver besides mine & drivers can no longer enter home so they can't help me (I live approx 3-4 miles from UPS). I said he can stand on the porch and just slide inside wall beside door, she said no since that would be entering my home. I said what's the difference than handing me a package as I'm standing in front of my door, she said it was.

I asked what happened to compassion & UPS must have a policy to help disabled, she was very demeaning and said maybe tomorrow she might get someone then. She also said they never pass on info. I asked what happened to tracking texts, she wouldn't answer. She said next time I should leave a note on my door. She asked smartly what happens when USPS has a package 4 me, I said he rings my doorbell and hands it to me. That really ticked her off. Stacey was very disrespectful and degrading related to my disability. I would like to complain as they showed indifference towards my disability. They made no effort to accommodate my disability and Stacy was condescending towards the disabled in general and demeaning.

Luckily my mom came over, and with moderate difficulty was able to bring in off my front porch, which is not protected or enclosed and December in PA there was no snow on my porch and no one stole the 32" flat screen TV. It is principle they have no provision for disabled even when notified ahead and have not received any text even hours later. It is embarrassing, helpless and insulting watching TV sitting pretty much out, open to elements.

Deplorable handling of claim for lost package. UPS lost my return JC Penney catalog purchase (a car coat) and then when I filed a claim, held up the claim without notifying me due to lack of "original invoice." Of course, the "original invoice" for the purchase was in the lost package since it was being sent back to Penny's for a refund! I faxed UPS what I had, i.e. the JC Penney's bill showing the charge for the item but wasn't good enough. UPS suggested that I go online and find some bogus similar item to represent what was in the lost package. I found this very strange.

UPS acknowledges that it is responsible for the lost package and will pay $100 on the value of the merchandise plus the shipping cost of $12.36, that is if they decide that my JC Penney's bill can be accepted in lieu of the "original invoice" which I presume is still inside the lost package. So even in the best case scenario, I'm out $43.72, plus fax cost, plus interest due on the Penney's account. Never, never again will I use this company!

I have had two issues since I moved to my new house a little over a month ago. One: the driver left a $2500 piece of equipment, along with another package, at the wrong address! I live on drive and he left the package at circle. If your job is delivering to the right address, this is totally unacceptable. Luckily the packages were still outside the other person's home (you could see the two big boxes from the street), and I just picked them up.

Second issue: a package I wasn't expecting was delivered this past Friday. I have a gate in front of my house, so you can't access my front door. The delivery person threw my package about 9/10 feet into a pile of leaves and mud where it sat getting rained on for three days. The package was completely soaked through. The CSR I spoke to said the drivers won't leave packages if you can see them from the street, so that's probably why he threw my package onto my front yard. That's obviously ** because the two packages the driver delivered to the wrong address several weeks ago were definitely visible from the street.

I will not use UPS ever again. I will ask any vendors I use in the future if they use UPS, and if they're not willing/able to use another shipper, I just won't buy goods from that vendor. I will never use UPS again or allow vendors to ship via UPS to me. UPS is a terrible company. I, too, wish I could give them zero stars.

I have an interview in Toronto, with the US Consulate for renewing my working visa. I shipped all the original documents using UPS. They lost the documents. Aside from losing the documents, I lost my plane and hotel reservations. The customer support team are trained to say how "sorry" they are, aren't they? I lost my hotel reservation, plane ticket, and the interview with the US consulate, and who knows the implications on trying to obtain those original documents again.

I went to pickup 7 packages (all shipped together by the company) at the main UPS warehouse location on 8901 Atlantic Avenue, Orlando, Florida. One package was missing. Customer rep at desk spoke to the manager, made me write down address and phone number and told me that the package will be delivered the next day. Next day comes and I decide to track the package online on the UPS website and the status update states: "11:16 A. M. As requested by the customer, the receiver will pickup at a UPS facility within 5 business days. Customer has confirmed and will pick up packages this evening."

That's a total lie. I never confirmed with them anything. I just got off the phone with UPS and they told me they have to charge me $6.00 for redelivery. I asked why I should pay for a mistake on their part. Then, the customer service lady on the phone apologized and stated that she will have that UPS warehouse give me a call to sort this out. Totally ridiculous from the get go.

I had a package that was shipped from Khols to my home. I was not home when the package arrived, so I called to see why they delivered at 2 pm when I stated to deliver after 4 pm. I could not get a straight answer, so I called back 4 times and then asked them if I could have the package delivered to my job. I already paid for shipping. The United Parcel Service said that I would have to pay an extra $6 to have the package delivered to my job by the rep. And if I do it on line, it is an extra $4. This is not acceptable because I already paid at least $15 to have it shipped to my home. There should not be an extra charge to deliver it to me. I believe the United Parcel Service is ripping off business and customers to make up for the economic deficit that they are facing. I am very upset and I will not be using the United Parcel Service again. I will be contacting the company I brought my item from also.

There are multiple issues, all without manager/ supervisor-returned calls. Verbal complaints have been filed with UPS. Here are the issues:

1) The truck driver passed me in the left lane of a clover leaf on ramp, cutting me off and forcing me onto the shoulder. Freight has yet to contact me regarding this complaint. Try to avoid UPS trucks like the plague.

2) Multiple damaged packages to my place of employment. No matter how much packaging my vendors added, the contents were damaged. I requested non-UPS delivery and have spent hours in traffic while calling critical items from Orange county to avoid UPS. This is an expensive option. We had to have new product shipped or driven to Orange County, which is 92miles one way), to pickup critical replacement items while returning damaged materials

3) UPS center is claiming that we have requested all items be picked up from the center. They can not show us who made this request. They are holding items without notifying us that they are being held. They even threatened to return a few items. Is it possible retribution for complaining? We lost manpower hour and vehicle wear and tear to retrieve the package from their center. Our client almost cancelled the order because of the delays in delivery

4) Drivers enter and exit our parking lot at unsafe speeds, honk at cars backing out of legal parking or swerve around them. CVC requires them to stop and let the car exit the space. We watch carefully for their drivers before crossing the parking lot or moving our vehicles.

5) On a recent call tag, the driver became upset when we asked what we were to be returning and to whom. He threw the tag at my counter, and yelled he would be back at the end of the day for the package once we figured it out. That driver and no other UPS driver ever returned to our office for over a week. We had to take the package to a UPS store for return a week after the fact.

Not much to do!

I only gave 1 star because there is no option to give no stars! I had 2 packages in less than a week that I have had issues with at UPS. I have contacted the 1-800 number and I think that it is a joke because I don't know how they can call it customer care. The reps are rude, not willing to help and seem to place the blame on everyone/everything besides UPS.

I ordered an item on 11/30 and sent confirmation with tracking # at 2:05pm MST. It was to be shipped on 2-day air so I should have received it by 12/2 since I needed it by 12/3. I was told by UPS that it wasn't actually shipped until 12/1 despite the proof that the sender provided to them, so I will not get the package until 12/5. The sender then resent the pkg overnight with Saturday guaranteed delivery and I still did not receive the pkg due to "adverse weather conditions" in Denver.

Funny that UPS was the only one that seemed to stop operations due to snow (come on, it is Denver). The exact note said at 9:22am indicated "Adverse weather conditions. The movement of the package will resume as soon as the weather conditions allow." When I saw a destination scan at 10:42am, I assumed that "movement" had started to happen. Well I never got the package so I called UPS 1-800 number again and was told I would get it on 12/5. If I needed it on 12/5 I wouldn't have had it shipped overnight with guaranteed Saturday delivery.

I asked if I could pick the package up and was told that I cannot because the facility is closed on Saturdays. I had to purchase different items and no longer need the ones that were to be delivered. I was also told that I would not get refunded for the shipping because "guaranteed doesn't always mean guaranteed." I did post a comment on the UPS Facebook page and I got an email asking if I could send the tracking info so they could try to take care of the problem. Too late, the problem was I didn't receive the package when it was needed.

Four previous packages were left in front of my apartment door. One was left while I was inside and there was no knock at the door. I luckily received them. I was not so lucky on the 5th. A camera lens was left outside my apartment unattended for 4 hours. My door is visible from the parking lot and street. Of course, when I arrived home, the package was not there. Luckily, the vendor (Amazon) replaced it. UPS stated that the driver uses his/her best judgment about whether or not to leave a package. They have awful judgment. It is near impossible to contact them about this issue.

I received a tracking number from UPS, which was shipping from Microsoft. They informed me my shipment would be delivered, and guaranteed by Friday, 12/2/11. It originally shipped from California, and going to New Jersey. Today, I see that the UPS tracking says late train. Well, if you can't guarantee, why would you even say that. I know that they know where it is, and I can not get a definite answer out of them. Why am I paying for shipping, if the customer service stinks, and was very rude to me on the phone. All I want is my product, and would like answer. Don't give me the runaround.

I paid for second day air for delivery of a time sensitive package bought from an Internet merchant. The package was shipped by them 11/28 at 9 am. On 11/30, UPS had "An exception in sorting" meaning they sent the package to NH instead of Houston. I called customer service who told me the package would arrive on 12/1 in the morning. It did not arrive. I again called CS and was told it would arrive on 12/2 (today, as I write) in the morning. It is 11:10, no package. I always use FedEx and have had an account with them for years. Never have they not delivered on time. FedEx is reliable and their employees friendly and efficient. UPS's first two CS reps didn't show any interest. I was told the package couldn't be shipped next day air the day. The mistake was made was because "the shipper had only paid for 2nd day air and they couldn't "upgrade" the service!

So UPS makes a mistake but they cannot mitigate their mistake by shipping it next day air because the shipper didn't pay for next day air even though I didn't receive it by second day air! Figure their logic there.

The package contains birthday party invitations for my 12 year old granddaughter who needed the invitations in hand this morning at the very latest in order to give them to her friends at school. Can't be done tomorrow on Saturday so they won't be received on time. She came over Wed. night to address them and again Thursday night but I had to tell her they hadn't arrived. If they don't arrive today before the end of school, she and I will be unable to correct the problem. If they do arrive, I will have to get them addressed and to the school by 2:30. This problem is not as serious as some of the UPS horror stories I have read but to me and to my 12 year old, it is serious, indeed. The company Zazzle has refunded the entire price already but once again UPS does nothing! Thanks for being here to allow victims to have our say. No, the package has yet to arrive.

The Cannon camera was on the truck and scanned for delivery on 11/29/11. It was not delivered. The revised delivery date was 11/30/11, and not delivered. I contacted UPS and received terrible customer service. The agent could have cared less and instructed me to call QVC. Upon calling QVC and informing them what had happened, I was told the package more than likely was stolen by UPS personnel and that they see this happen with UPS very frequently with packages that required a signature as UPS personnel are educated to know a signature means a valuable item. This is a business item and has delayed several contracted assignments.

I am awaiting another camera from QVC. QVC will contact UPS, file a claim and report the serial number of the stolen item to Cannon. Legal action will be considered from this point.

Below is a message I wrote but was unable to send through the UPS website because they dictate the content of messages they will accept: "Your tracking site shows a package sent to me with the tracking number ** was delivered on 11/28/11. I have not received the package nor did anyone at my residence or my next-door neighbor. The driver neglected to attempt a personal delivery. The driver did not ring my bell nor the other two bells per the posted directions for deliveries. I realize that the shipper needs to address this issue in regards to a claim, but I need you to know that it is unacceptable that the driver did not attempt delivery to me, and I want my merchandise."

My hearing aids were sent via UPS, signature required. Nobody was home on 11/25/11 so a notice was left on the door stating that a delivery would be made on Monday, 11/28/11 before 10:30am. No delivery was made. I called UPS at 10:00 PM, and after many unhelpful people, I spoke with a supervisor. He told me that I would get the package before 10AM on Tuesday, 11/29 and that a representative from UPS would call me, and let me know the package was on the truck. No call, no package. I went through the same routine, and got another supervisor who informed me that the package was lost! I now have to wait to get new hearing aids, which will take a few weeks.

We have trouble receiving deliveries, every other deliver the driver can't find us. We'll get a delivery one day and not the next because our address is wrong. We pay extra for next day deliveries, and when they don't get here for 2-3 days, then we are being cheated. We waited all day yesterday for delivery, looked on tracking line and they stated we had an improper address. How can it be improper when they delivered last week?

Today we had one package out of 6 delivered went to UPS on Field St. in Odessa, they were absolutely no help. The answer was, "Well, I don't know. You still have until later today to receive." I needed them today. Now, I'm not sure if I'm getting the rest of the shipment. We have a job that has to be done by Friday and those filters aren't here. Do I get to charge UPS for my lost job?

The problem is we heard a UPS delivery guy tell someone, if they only have one delivery to a certain area of town that day, they will put off that delivery for a day or two. It is now 6:00 pm and still no delivery of my other stuff. I'm very frustrated. My boss would like to yell at someone. Give me a number, and write me a check for my shipping fees.

You have to live it to really appreciate how bad of a business UPS is. If I'd stock in UPS, I'd sell every last share at tomorrow's opening. It is incredulous how inept this company is. They are in the business of logistics and provide customers with information to track our packages so we plan accordingly - not so much. Just because their system says the package is scheduled for delivery and you see evidence of real-time local facilities in the receipt of your package, there is always the chance that it is sent to Iowa from NJ where it was intended to be delivered today.

My entire afternoon was planned around this package and they could care less. No compensation to the client but an offer to refund AMEX their shipping charges - which I am pretty sure they could care less about. Honestly, I will tell everyone I know including my place of business to avoid UPS and every chance I have to ship anything an alternate method, I will.

UPS driver claim to have made two attempts for delivery on 11/18/11 at 2:22 pm and 2:44 pm. How do you claim 2 delivery attempts 20 minutes apart? Customer service claim it was probably a mistake. After I saw this I knew it was going to be a problem. Left big note for package to be left inside door. I had someone check for package throughout the day. Website claim package was left at front door at 2:00pm. I had someone go to retrieve package: no package. I have had packages left inside the door all the time, never had a problem. I don't understand why companies use them and their customer service always has some lousy excuse when you call them. I am sure the driver took my package!

Just attempt to let United Parcel Service know how you feel about their delivery service on their web site; it is impossible. It is clear to me that they could care less about customer service. Calling their customer service line, forget it. I am asked to rate my experience. In my opinion, UPS does not even rate one star. It is bad enough that I have invested a little time to write this. UPS, you are a disappointment and your customer service is not what you claim it to be.

The driver left the package on my doorstep. I live in San Francisco, within a block of a large grocery store, and a public park. There is foot traffic day and night and my doorstep has no setback from the sidewalk. Having had packages stolen, including bank checks which were forged and used, I have tried many preventive measures. The one which seemed to work was a sign on my door: "Please do not leave packages on doorstep." UPS, however, removed the sign and left the package anyway.

But seriously, does anyone read these? I ordered a case of self tanner and have not received it and my UPS driver just passes my business by. My marriage was not a scam Mr. UPS driver. Really. Now come on, deliver my package.

I would not even give UPS one star, however in order to submit this I had to. I received one of the UPS postcard notifications that my package would be held through 11.15.11. It is now 11.15.11 and I went to pick up my package but guess what? UPS sent it back on 11.14.11. According to one of the UPS employees there is an ongoing issue with the vendor UPS contracts to send these postcards out and getting the wrong date on them. Well, I have been in the corporate world a very long time and at no time would my company continue business with a substandard vendor. Why does UPS? Is it money? Is this vendor cheaper than the others? Well guess what? The people experiencing the adverse affects of your decision are your customers. I will never use UPS and will be sure that our company does not either if given a choice. There walks business UPS, now is the savings with a substandard vendor worth is?

Tire-Rama repaired a tire for a UPS vehicle on 7/20/11. We have a PO number and the driver's signature. I have mailed, and faxed copies of the invoice to two different locations. No one ever gets back to me, and they don't pay the $35. What would UPS do to us, if we didn't pay their bill for 4 months?

UPS was supposed to deliver a 125lbs package to me today. As usual, they will deliver before 7:00PM. The package was on truck for delivery at 4:00 this morning, 11/9/11. When I did not see the package by 6:00PM, I called UPS. They said the package was going to be delivered, perhaps later than the 7:00PM originally stated. 8:40PM, the automated voice system at UPS said the package was refused. At this point, I was absolutely livid. I finally got through to a UPS customer service person, who at first told me it could take up until 11:59 tonight. I mentioned their automated system's response and she checked and said the customer refused the shipment.

So, I have been sitting at home waiting since 7:00 this morning, have not moved off my property, yet the CSR confirms that the driver said someone at my address refused the package. I have been here all day, my wife was here with me until early evening, then I remained here by myself. Period. When it started getting dark, I put my front and side porch lights on (I'm on a corner). I have front and side blinds open so I can see out. I have spoke to no one, no UPS person came on my property and spoke with me. This is a farce! Their solution is that they will enter a case and someone will call me tomorrow morning. What a joke!

I went into the store at 9322 3rd Ave, Brooklyn, NY 11209 to ship a birthday gift, a framed print, from Brooklyn, NY to Belle Mead, NJ. I wanted them to box and ship it. By the time, these idiots got through it cost me $40.00. The box was twice the size of the print and when I questioned it, she told me that she didn't have one to fit. Think she would have mentioned that before she packed it up? She added so many peanuts that the box now weighed 6 pounds. The framed print was only 8x16 and when she finished it the box was 26x20x12. I am outraged. She told me that it would arrive tomorrow. Hell, for $40 I could have carried it there myself.

We shipped our package internationally with UPS last week, and it got stuck at US Agriculture Department. UPS has for this case a customer service available 6 am - noon EST only! We are pacific time, so by 9 am they are gone and messages were not returned until the next day!

My complaint is that the UPS system with limited office hours, limited availability and limited effort of calling is not set up to reach the customer in time. Only when I complained and requested to get the supervisor, I was told I would not be called back, as the supervisor was not in and would be back next day! Guess what, the supervisor called me. Just a week too late, our package was ruined by then.

Is there a minus scale to rate UPS? I had to put one star because my complaint wouldn't be accepted otherwise. UPS has rude employees, even at the corporate level. No one cares anymore about customer service. For the last 4 years, UPS has delivered my packages to neighbors, left them out in the open on property that isn't even my property. They have never left a note that they were at my residence. I have a security gate and they can't be bothered to use the manual gate and put my packages inside.

I have been told that they "are not allowed to back up their trucks". They are now refusing to deliver to my home at all. Their decision was made due to a recent claim I filed. The package, according to the driver, was left more than 2 blocks away on property that isn't mine. Because a claim was filed, they now route my packages to a home I own, but rent out. That driver backs up more than 2 blocks because it is a dead end street. I have seen him do it. UPS has gotten too big to care about customer service, but some companies only use them!

My name is Donna** and I'm livid at the service that UPS provides. The rudeness is disregarding tone of Barabara from customer service to the lack of information of the driver. I had a delivery which was supposed to be at my home on 10/26/11. Well, it did arrive according to schedule but the driver thought it would be easier and it would keep him on time schedule if he gives all packages for this building to the rental office. Residents have made countless complaints and the drivers disregard our request due to the mandatory time schedule that your company has them on.

So, as a result, my package was signed for by a Ms. Allen who then stated, "Stop delivering residents' packages to our office and take it to their apartments." We have over five hundred units and UPS drivers refuse to deliver to the residents as required. They will state that they're not home when most are handicapped and can't leave. Well, here it is the day of a major event and my package is not here due to the laziness and unprofessional behavior of your employees.

When I complained about this situation and asked to speak to a supervisor, I was told by Barbars that there was neither a manager or supervisor available. They were all out in a sarcastic manner. I asked her if UPS knows that leaving other people's property elsewhere is illegal without the party's consent to do so? Barabara stated clearly that it was not illegal and UPS had the authority to do so at will! The blogs of complaints basically state the same thing, that consumers are not receiving their paid merchandise from your fast-paced drivers.

I am scheduled for a second delivery between 4 to 4:30 pm on 10/27/11, and it's 4:27 and I'm still waiting and e-mailing my complaint to UPS. My contact information is Donna **. I'm now notifying Macy's with regards to this matter.

I have contacted UPS corporate offices several times after the driver failed to deliver packages in my apartment building, He was seen by the doorman on several occasions, riding up the elevator and back down without stepping off. He would then leave my packages at the desk, reporting that no one was home. I was, in fact, home each time but didn't receive packages until the next day or so because he did not even leave a package slip on my door. I would then have to drag heavy boxes, sometimes weighing 30 to 40 pounds each, up to my apartment when the driver could have easily brought them up on a dolly. Each time I called the offices to report this, the supervisor would assure me that they would address the problem with the driver.

Well tonight, the UPS driver delivers a package to my door and says, "If you keep calling corporate on us, we're going to start sending your packages back." My response was, "Oh, really?" Again, I called UPS corporate offices, Amazon (since I receive many packages from them), and anyone else that would normally send me a package and told them about my recent experience with the driver. Amazon assured me that they would send my packages with FedEx from now on. Again, UPS said that they would escalate the issue to a local supervisor.

If this driver is so brazen as to come to my door and threaten to send my packages back, what types of threats would he be willing to make next time? This type of behavior is obviously unprofessional and I expect more from someone who can easily get past security in my building.

I am writing this complaint in regards to the unprofessional attitude of one of your UPS drivers, license number ** in Roosevelt, New York on 10/25/11. My brother, sister, and I were parked on Nassau Road. My brother was the driver. He started his car to pull off, and the driver of the UPS truck blocked him in. My brother blew his horn to alert the said driver that he was about to pull out of the parking area, and the driver cursed him repeatedly with words that were so filthy. It was horrible.

I was in the front passenger seat and I leaned over to see who was defiling his temple in that manner. He then drove off. He was so angry that one would not have known what he would have done. This is not good representation for UPS.

Your driver in truck number ** drives through this neighborhood way too fast and in an unsafe manner. It is an area for active seniors and we walk a lot. The streets are very narrow and there are no sidewalks. The posted speed is 25mph which he totally disregards. He always exceeds that limit. A couple of days ago, my wife and I were walking and came adjacent to a parked car, which barely leaves room for another vehicle to pass. This driver sped up to our location and didn't slow down at all. We both feared for our lives and literally had to jump out of the way. I am sending a copy of this complaint to the local police. I hope that you will corral this cowboy before someone gets hurt.

Can there be zero stars? I awaited delivery of an iPhone most of the day Friday but had to leave, during which time, delivery was attempted. A notice was left saying that the delivery would be re-attempted between 2:00 p.m. - 5:00 p.m. on Monday. I arranged my day to be home during that window. But I arrived home at 1:30 p.m. to find that UPS had already been there and was already gone.

When I called customer service, the rep gave me a script that the windows are estimates only and that the driver could arrive before or after. There are five windows on the delivery slip. Only one was checked. And nowhere does it say that the driver could arrive before or after that window. They claim to be unable to contact their drivers as I would happy to go to him since I had already set aside three hours of my time.

The options they gave me were: await delivery the next day, knowing that they might not honor the specified window; drive to a UPS facility 45 minutes away; or ask a neighbor to await delivery for an unspecified period of time. I consider all three unacceptable. In contrast, FedEx delivered a second phone I ordered, left a slip allowing me to sign for them to leave the package. No problems whatsoever. And I know that they can contact their drivers because they've done so for me in the past.

I will rate UPS with 0 star. I paid $80 for express delivery to the Philippines. The package didn't arrive on the day expected. My fiancee called UPS Manila customer service several times and was just given a runaround. It seemed like every time she calls, nobody really cares to assist her in resolving the issue. Tomorrow, I am going back to the UPS store in Panama City and ask for a refund. I will never use UPS again, and I will spread the news to my family and friends.

I have had ongoing issues with packages being delivered to my home via UPS. Conveniently enough, they're the only ones we 'don't hear' at the door. We heard everyone else from FedEx to Takeout, but never UPS. This incident was the last straw, when I came home tonight and found a notice that they attempted a second delivery, mind you, there was no notice of the first attempt, not to mention that my mother-in-law was home all day, no one came to my door.

I did attempt to handle the situation, as calmly as possible; I was given the run-around by three different representatives about having it shipped to another address, without them charging me for their mistake. They not only gave me the incorrect information, about which department handled processing the fees, but when I called the other department back and they said they don't handle it. I can't get a straight answer out of a single one of them. And the worst part is this; the package is for my wedding, which is week away.

On July 19, 2011, I was due to receive a package that was coming via UPS, well, I never got the package. When I tracked my package, I saw that it had been signed for, but no one was at my residence to receive my package. When I finally spoke to someone from the UPS location at 138th Street & Canal Place (Bronx, NY), I was told by someone named Lonny that a individual with my same last name and address came up to him while on his route and asked for my package. And Lonny said to me to just call the company to send me a new one. But when I went online to to see the signature for the package, the person's name was spelled totally different.

I wrote to UPS Headquarters and got no response from them. But while I was on vacation, I was contacted with a followup call from an unnamed individual. The only thing that I could make out from her call was the fact that she was calling from UPS. Not to mention she called me repeatedly within an hour and never called again. So naturally when I returned home, I tried to get the issue resolved. But when I called UPS from the number that called me, of course I got no answer. So I wrote another letter. Again I was contacted by another person from UPS, this time the caller left a name and a call back number. But when Sandra and I spoke, she gave me no insight as to what happened to my missing mobile device that was scheduled to be delivered on July 19,2011. She suggested if I was ever to have a package delivered via UPS that I could give her a call. This whole experience was an inconvenience to me and not to mention the level of customer service I received was unacceptable.

My package was set to be delivered on 9/29/2011. When the driver attempted delivery, I was not home and my roommate refused to sign since it was not his name. They left an InfoNote, which was not handed to me by my roommate until about seven hours after the attempt because I had not been home. On the slip, it only stated that there had been a delivery attempt. Nowhere did it specify that it was being returned to sender. I checked the online information which specified that it was being returned, and then called the customer service line.

The first person I spoke to offered no help, and just told me that she could not do anything. I would have to contact the sender and ask them to contact UPS on my behalf. She told me that UPS cannot access any particular parcel, or change its destination, once it is being returned. I asked to speak to her supervisor, and she attempted to continue to try to talk me down. I had to ask a second time before she transferred me. The second person I spoke to also told me that they could do nothing, and to contact the sender. He was not helpful, and it was very evident that he had no interest in resolving my problem.

I then asked to speak to his supervisor so I could lodge a complaint for the service that I was receiving. He told me that no matter who I talked to, no one would be able to help and that it was company policy to never deal with any package being returned to sender. I asked a second time to be transferred. When I was transferred, the third person told me that I would have to deal with the local UPS office and to not contact the sender. I asked him why he told me different steps to follow than the two previous people.

He said that unless I was changing my story with each person, they would have told me the same procedures because they had to follow a certain guideline. I explained that I was not changing stories, which is incredibly insulting, and that I do not understand why their instructions were conflicting. Whenever I asked why I could not have my package held in the area, or have another delivery attempt (there had only been one attempt), he told me that it was no longer in the area. Once it is processed, they have no control over it.

According to the tracking information on the package, however, the package did not leave the city for at least another hour after I hung up the phone. This man told me that the only way to get my package was to wait for it to be returned to sender--across the country--and have them reship it to me (which would bring the total transit time to three weeks). Every time I ever asked for answers for why my package was being returned and why they could not re-route it from the next processing center, it became very evident that none of them knew what they were talking about.

Since I was told to wait for the local office to call and figure out how to get me my package, I asked him, "So, what you're telling me is that I have to deal with the local office--who has no authority in Maryland, where you're sending my package--and that corporate is useless?" He said that yes, that was exactly what he was telling me. He also told me that they would not be able to get my package to me any sooner than the two additional weeks. Overall, I was very frustrated and not pleased at all with how they were treating me and the issue. They had no interest whatsoever in actually fixing their mistakes, and in helping resolve the issue.

They provided incorrect delivery information and then changed the status of delivery from one day to the next. The package was in their possession, but no attempt was made to get the package out onto the truck for delivery. I contacted UPS to file a complaint as I have before. Nothing's changed with this company, poor service provided to consumers with no means of correcting problems with their system.

UPS delivered at 8:30 PM while I was home. They did not ring the doorbell or knock on the door. They left a damaged package on the front doorstep that weighed ninety pounds. The box was severely damaged, and the package cost over $400.

If I could rate UPS zero stars, I would but one is the lowest rate I can give. The failure of UPS to deliver my packages, over the last 2 years, has resulted in countless complaints to UPS (including their supervisors), and the driver still does not deliver my packages. I do not have this problem with FedEx. 98% of the time, when I receive a package from UPS, I do not even receive an info notice, let alone the package. Countless times, I have been home and waiting for a package, only to see that when I track it, delivery was "attempted," when in actuality, it was not. No UPS delivery driver shows up, no notice is left.

The result is that my packages are either returned to the sender or I have to pick them up. This defeats the purpose of using a service like UPS. If it were my choice, I would never use UPS again. When I'm expecting a package from UPS, I put a very clear note on my door, indicating they should ring my doorbell as if I should have to let them know this, and I include my cell phone number as well as noting that they can leave the package with the business that I leave above. But I suppose it's difficult to follow these directions, when no driver actually shows up to "attempt" delivery.

I recently shipped a Crafters Maple Flathead banjo through the Staples shipping center via UPS and paid for extra insurance to cover the sale price. I used the same packing in which I had received another banjo (Taylor Guitars shipping box) and packed it in the same way. The buyer reported that the box had broken open during shipping, been re-taped, and there was damage to the resonator. He took it to local UPS office where they determined that it had been packed properly and had been dropped or that another package had been dropped on it during shipment. They told him it would be repaired to his satisfaction or replaced.

Staples managed to delay the claims process by requesting only one piece of information at a time, waiting for me to call to request information, and threatening to close the claim if I did not call regularly. The claim was for $336 for Elderly Instruments to repair the resonator. After a month, UPS simply denied the claim, confident that I would not sue for a few hundred dollars.

So, while I will never ship with UPS again, you may. If you do, spend the extra money on better packaging rather than on UPS insurance. They'll simply use your money to fight your claim!

I purchased three train tickets and money order to send to a family member on 7/15/11 from Amtrak. I went to a UPS shipping center and paid for the package to be there (md) on Monday - 2nd day air. The package never arrived. I called UPS several times and asked why it stated on the truck for delivery. At that time, a representative said that they scan drums and don't actually always touch the package physically. These tickets were for a specific date and now, I'm being told to wait 8 days for a trace, yet the money I paid for the tickets, money order and shipping all are gone and the only thing they are talking about refunding is $19.95 cost of shipping. I want either my package back to me (shipper) or the refund total expense. I keep getting the run around and then they have the nerve to be rude in speaking with me. You can't contact the Landover or Laurel MD UPS facility; you can only go through the 800 number, which sends a message to the center who does not reply in a timely matter.

I was expecting a delivery on 9-20-11 from UPS. I waited at home all day and continuously tracked my package. At about 6:50 pm, the UPS truck pulls up. I waited for him to come up the stairs (3rd floor). About a minute later, I hear the truck pull off. I immediately called UPS customer service. The first customer service representative said that there could be another truck. On the second call, which was three minutes later, the customer representative said that they were close.

There are too many unemployed people that need a job and would be delighted to have his. I paid about $14 in shipping cost. I will call everyone in the UPS directory tomorrow. This driver deserves to be terminated. By the way, this is not the first time that this has happened. If they don't like stairs, then pick a different career. I have never had a problem with FedEx. The customer service representative would not give me the truck number nor the driver's name.

On Monday of September 19, the UPS driver on Rosewood Street, stopped on our yard. When he left the yard, he left with such power that he created a gulley and ruts in the lawn. We would appreciate your repairing our yard back to its original condition. Please, repair our yard as soon as possible.

UPS is the worst company that I have ever seen in my life and dealt with. I'm a T-Mobile employee and we don't have an agreement that indicates that when we send a package to customers, we need their signature. However, when I called UPS this morning regarding drivers not delivering my package that should be received 2 days ago, what they did is file a complaint and have someone call me. I would like to add that this did not only happen one time. Things have been going on with this individual driver. Someone did call me with the name Kerri from UPS Edison, NJ office this morning and she said "that's how we roll here at UPS Edison and I can't do anything about it".

Not only that, she also said "if you don't like it, then it's too bad!". I have a notice from the driver and it indicates that the sender requested a signature. But like I mentioned earlier, I'm a T-Mobile employee and when I called the customer care to verify, they told me that it's not true and they didn't request to get my signature. So UPS Edison, NJ is lying. The way Kerri was defending this driver is ridiculous. Not only that, she also told me that I can't call all the time and complain. She has other things to worry about besides my package being delivered on time or not. So next time, don't bother her for this little things. All I asked is justice and result for this situation. They're not even ready for that!

The driver indicated that he attempted to deliver my package at my residence and it was not true. He didn't knock on the door nor rang the bell and leaving the notes saying that no one was home. On top of that, the slip that driver left on the mailbox is that package from Verizon. On the original package, it clearly says that it's from T-Mobile. So now you can imagine that this driver is not paying attention to what is what. All I wanted from UPS is to get this driver fired and hire someone else who actually wants a job! And yes of course, deliver my package safe and secure to me!

The package wasn't delivered, as the door tag indicated. This is not the first time. I missed the first delivery, and the door tag said that they will deliver it again, on the coming Tuesday after 5:00pm. I asked for an early leave from my work, to wait for the package until 10:00pm, but nothing came.

The customer service representative didn't even apologize to me. And they said that I "have to" wait for the package again, the next day. The CRS was arrogant and reluctant to say anything except, "we don't know what has happened, but your package is still in the local facility."

Same thing happened to me last year. If there is a class action against UPS, I will definitely join. UPS should be sued, for not fulfilling their legal obligation (here in this situation, the schedule of promised delivery) in such a bold way, and even didn't care to explain, apologize, and compensate for it.

The UPS representative in Aiken, SC on 9/13/2011 called at 11:43AM. She was in such a rush that she did not give me a chance to explain the issue I had. She said, I quote "I'm out of here". She called me at that time and wanted to rush off the phone. I ate lunch at 12:00 also.

UPS shipment was supposed to give me three notices prior to returning to shipper. I only received one notice. And by the time I got it, the package was already returned to sender.

I'm not going to bore anyone with the details, but suffice to say that UPS (UK) are the biggest bunch of incompetent, amateur, second rate cowboys that it has been my misfortune ever to have contacted them! They couldn't deliver a hard-boiled egg, never mind a parcel! If they could find it that is! If they were able to find it, they would probably break it anyway!

I shipped an overload kit consisting of 2 springs and a box of U-bolts only the U-bolts arrived. This is an item that was shipped on a regular basis; wrapped in a cardboard then taped, then shrink wrapped, then taped again. It's almost impossible to get apart without a knife. This package weighs over 100lbs so you can't just threw it around.

I have been elected by the neighbors to ask the driver in our area to slow down. Our home delivery provider drives way too fast and whips around the curves and corners. I don't know who it is but I have heard from two separate neighbors now. One neighbor was going to back out and the UPS truck came racing down the street, and if she had physically moved the car, she would have been hit hard. Another neighbor said, "He is going to hit someone one of these days because he drives too fast!" I deal with Fed Ex and UPS daily here at work and both of the drivers are fabulous. I am kindly and gently providing this information to UPS so that the driver can be reminded. One neighbor said that we should call the police, but I thought I would try a friendly reminder first. There are children in the neighborhood and there are many blind spots. Trust me, I know where they are. Driving slower will keep everyone happy, including the driver whom I am sure wouldn't want to cause any accidents. He is probably a great person. Thank you.

On February 4, 2011, I accurately weighed, measured and packed a piece of artwork I had sold. UPS gave me an amount of $73.46 and picked it up. My check cleared on February 6. Two weeks later, my client called to say it had just arrived, and it was seriously damaged. It was insured for $800. So, I told her to call UPS for a pickup, and I called to request a claim report. The next day, I received a call from my neighbor (whom I had never met) saying his UPS account had been charged $130 plus for my package, and his account was closed.

To make the long story short, Brandon ** from UPS had called them. He told them that I had committed fraud, and should be reported to the authorities. It seems that UPS decided I should pay more, even though it was accurately weighed and measured. Since I did not have an account with a credit card attached, they found someone who did and lived on the same street, and charged their account, and changed all the shipping information to their name, address and et cetera. Plus they entered the wrong delivery address, so they charged me (or them) for giving UPS the wrong address.

It took countless hours on the phone and mailings on both of our parts to get the information corrected. They redelivered twice to my client and charged me for it all. They brought it back--to my neighbor! It took several months to get the claim honored since when they changed everything, they also didn't reinsure it. Recently, they began sending me bills for all their redelivery errors. I would call (they only have one phone number and would have to explain every time), and they would promise someone would call back in 24 hours, and no one ever did. Now they have turned me over to the collection agency.

I was scheduled to get a package on Thursday of last week. On that day, I arrived home to find the UPS truck blocking my entire driveway. I waited several minutes for the driver to get out of the truck and deliver my package. This never happened. So, I blew my horn and the truck finally started and moved out of my driveway. I pulled into my driveway and got out waiting for my package. The truck just sat there for several more minutes and then left never delivering my package. I filed a complaint with UPS customer service which turned out to be useless. The truck did the same thing on Friday. I still got no package. I filed a second complaint which was useless again.

On August 18th, UPS delivered a stock certificate sent to me by TD Ameritrade to the wrong address. The tracking number they had turned out to be for a different parcel. They have no idea of what happened to my negotiable security. They said it is my problem and are not cooperating.

For my sister's sweet 16th birthday on 6/25/11, I shipped a box through UPS to Virginia from Florida. The box contained gifts, a card, and a $50 bill taped to a cute picture frame. I wrote on the outside of the box "Happy Birthday" and "Sweet 16" decorate the box. I took the rectangular box to my local UPS store already taped on all seams. All the flaps were sealed shut and flat and met at the seams. We did the paperwork and my package was on its way. It was in good condition when it left my hands.

On the day it was to arrive in Virginia on 6/23/11, I contacted my sister to be on the lookout for UPS. She contacted me when UPS rang her bell and she retrieved the package at the door. She brought the package in and immediately took a picture and sent it to me. The box was no longer taped on the ends or across the long top and the top flaps no longer laid flat and met at the seam. Sometime after the box left my hands, someone had opened the box and now the top flap did not lay flat and was at a peak and someone had taped three strips of tape across the peak rather than the length of the top seam.

I then used webcam her to watch her open the box and nothing was as I had packed the box. There were notes I had taped to each gift for description and they were not all in place. I filed a claim with UPS the next day. Now, two months later, I have a voice mail from the UPS store stating that UPS says they will not satisfy my claim due to "unusual value". According to them, "cash" is unusual value and I was not going to be reimbursed.

Never mind the fact that a UPS employee opened the box and stole money from it. I don't know what kind of people they employ but even if they don't cover shipping the cash, what does this say for their company that they simply deny my claim and are not concerned whatsoever in assuring me that they are a good company and do not employ people that open people packages and remove items. No courtesy call whatsoever from UPS! I was a very frequent shipper at UPS but will no longer be and will be spreading the word that UPS employees will steal from your packages.

I ordered my school books from Chegg and put my main address as my PO Box, but had my house address on the order as well. Normally, UPS ships it to my house regardless of what address I put on there, so I didn't think it would be a problem. My books arrived at the UPS store on Aug 10. I received a letter on the 17th (I picked my mail up at 9 p.m.) telling me that my books would be sent by the 17th if I didn't pick them up by then. I called the store the 18th (at 9 a.m.) to see if my books had already been sent. The man I talked to said yes they had. I then asked why they had not notified me in a timely manner. He told me that it wasn't his fault, so he didn't know. He was rude and very unhelpful.

I called the customer service number to see if I could reroute the order. The woman I talked to (she was polite and helpful) told me my books would be arriving at the Chegg warehouse that afternoon, so they couldn't reroute it. On the 22nd, I called Chegg wondering why only one of my books had been refunded. I was told that UPS sent my books back separately to the places that had been originally purchased from by Chegg instead of their warehouse. I asked for an estimate of when the rest of my books would arrive at their warehouse, so I could be refunded and they told me that UPS had shut off the tracking device for all of my books so they had no idea. I will go out of my way to avoid using UPS in the future.

I missed (by 10 minutes) being home to sign for a delivery at 5:30 PM on a Friday. I didn't know it would be required. The note on the door said delivery would be made again on Monday. I checked on line to see if there was a possibility for me to pick up the parcel. But that was only available on Monday. In other words, if UPS can't make a delivery by Friday, they simply shut down until Monday. My parcel was simply locked up for three days. I am surprised at this, since my impression was that this was a business that promoted service. I'll know better next time.

It's really a funny thing! When I paid $15 to get overnight shipping on a package with UPS, instead of waiting and getting it for free, I actually expected it to get to me the next day or two days at most! No, it took at least 5 days to get to me! So, I paid $15 extra just for my package to go from Nashville, TN back to Louisville, KY, and to sit for three days!

I've lived here for 18 years and always had great service from UPS. But now, packages were left on my doorstep, but out of sight. I've had two deliveries this week. The first was left at the gate to my backyard, which I cannot see from the front door. The second (today), was thrown over the gate into my backyard where the dog lives. Yes, it was breakable and chewable. Come on! Leave stuff at my front door.

On Friday, August 5,2011, a notice was left on my door. I called the toll-free number and asked what options I had as nobody would be available to sign for the package in normal business hours.

Option 1 they said was to change the delivery address for a fee, option 2 was to have the package held at the UPS facility and I would pick it up. On Monday, I received a phone call at 7:43am advising that the package would not be available for pick-up until after 3pm and that the facility will be open until 9pm.

I arrived at the facility at 8:05pm and was advised that the package had gone out to delivery, that the driver had not returned and could not be contacted, so we were unable to check his whereabouts as I was willing to wait. I called the toll-free number to find out that after-hour updates to shipments are being updated the following business day. I was on the phone for 85 minutes, while the agent tried to reach her supervisor to try to reach the facility supervisor to help me as I could not return to the facility again. Finally, they agreed to change the delivery address without charging me.

Tuesday morning I called the facility as I was instructed the evening before, to remind them to deliver the package to me at my office and not to the mailroom. After that I was called by another supervisor who asked me if I could pick up the package, to which I said no and advised her that we agreed it would be delivered to my floor at my place of business. She then called me to confirm that they will deliver the package.

I called a few times to check on the status and at 5pm I called again as business closing time was approaching. I was put on hold for 10 minutes. I hung up and called back, no answer. At 5:40 I was told that the package was delivered at 5:12 to the mail room.

UPS systems are slow, employees are not helpful, they lack common sense and they have absolutely no sense of customer service as I had to speak to 7 people and the it still was not straightened. It is also common to put customers on hold for over ten minutes as it happened to me 3 times.

On August 8,2011 I found a Final Attempt notice on my apartment door. The UPS tracking site shows delivery attempts on August 4 and August 5. I was home in my apt on both those days. No delivery person came to my apartment. No notices were left. I'm disabled, who's using a walker and portable oxygen and traveling to the Foster Avenue location is very difficult. The call center agent wasn't helpful, apologetic but of no use in resolving the problem. I'll be happy when the regular delivery man is back. He's excellent.

Left a note on my door with tracking number asking UPS delivery guy to leave package at my door. I signed it. He left note at bottom of my note "sorry, I can't lift it by myself, Steve." He somehow "managed" to deliver it to my apartment complex office. I am on 2nd floor. 80 lbs is heavy for a petite woman like me, but it shouldn't be for a delivery driver. When I talked w/UPS and asked what would have happened if I had been home, Deborah Mangham (commerce city office) said I could have helped him carry it in! Interesting liability issue there, Deb. At first they said they would get it from the office and deliver to my door, but never did - said they didn't want someone to steal it, and that my apartment building was classified "Level Four" so they couldn't leave stuff at doors. My apartment complex manager said she didn't know of any thefts at all. I have had several things left at my door by UPS and FedEx - all documented. Totally absurd! So, I'm just returning it. UPS customer service sucks - talked to 8 people in all. Totally useless and the local rep was downright rude. There seems to be no unified policies that govern customer service and they don't seem particularly fond of their Amazon.com relationship. I'm going to work to get them out of my office building as a result of this mess!

8/1/2011 Between 10:30 AM to 12:00PM and never showed, called in and was told they would show at 8;00am to 12:00pm On 8/2/2011 Waited and they never showed. Never came to the door and did not leave info notices On the door or at the call box.

UPS drivers are driving down my street almost daily at close to 35 miles an hour. I live on a quiet residential street. I have stopped them and asked them to slow down since I have small childrent that cross the street often. Our street is curved and there is a blind spot to all drivers. I can hear the trucks coming they are going so fast. I spent $7000 having my dogs back put back together because of a fast driver and your drivers are horrible.,

I have been and is still calling and complaining for years about this UPS driver. He delivers packages in the 3800 block of Rokeby Rd., Baltimore, Md. zip code 21229. The driver leaves the UPS InforNotice on the outside on the front of the screen door. The high winds blew the InfoNotice off the front screen door to my next door neighbor's fenced front yard. I called, reported it to UPS. Nothing has changed with this behavior of this UPS driver. He gets a kick out of mentally and emotionally abusing me, his customer. I asked UPS customer service/supervisor to tell the driver to leave the InfoNotices between my front screen door and my front door. I do believe the supervisor(s) have told the UPS driver, but he continued to not to follow those instructions; he continued to do what he wanted to do.

Several times he left my packages between the screen door and the front door without me signing the UPS InfoNotices. Other times he gets a kick out of mentally and emotionally abusing me, his customer, when I write at the bottom of the UPS InfoNotice to please do not leave the UPS InfoNotice on the outside of the front screen door.

I have told UPS several times I do not use my front door. I asked UPS to tell the driver to not leave the InfoNotice on the front screen door. I told UPS I don't always go out on the front porch to look at the front screen door. I always check the front door between the two doors. I park my car at my back yard, I always use my back door to go in and out of my house.

I have had it with the mental and emotional abuse from this UPS driver. Monday, July 18, 2011, the UPS driver left the UPS InfoNotice 9313 0937 300 0 on the front screen door again. I found it when I went to get junk ads off the front porch. The InfoNotices never state from whom the packages are coming from. Tuesday, July 19, 2011, the package came from a Baltimore City Jail. I signed for the inmate dirty clothes. Please check to see if the drive turned the InfoNotice in to your company. Please look at the writing on it, it states about the front screen door, about me writing to UPS, about his continuing mental abuse and I stated I was writing this letter.

I find the signing of the InfoNotices a joke the week of July 3, 2011. I signed and picked up two packages from UPS, sender from Puritan Pride Vitamin and Drugstore.

The same day, the UPS driver delivered another package and he did not request a signature for a Puritan Pride Vitamin package. I just went to UPS to pick up a Puritan Pride Vitamin package hour ago.

The UPS driver stated there have been reports of theft in my area. I told the UPS driver I have never had any package stolen from me nor have I ever reported any package stolen from me. I have security cameras on my front and back windows of my house. I have told the UPS driver and when I call the UPS customer service reps.

What happened to the UPS InfoNotices I signed? Did the driver turn in all the UPS InfoNotice?

When I write on the InfoNotice to place InfoNotice below the screen door, it is not for everyone to know that I am getting a package. The driver left me a UPS InfoNotice # 9313 0809 436 8 on the door, for all to see on July 12, 2011. I called UPS customer center and I stated an InfoNotice was left on the front door with date July 12, 2011, my name, and nothing else was marked. The UPS driver never stated what company shipped the package. How can I refuse a package, if the company is never stated? I still have the UPS InfoNotice # 9313 0809 436 8 if you need to see it or I can fax it to you. Please email me back with you fax number, I will be waiting to hear from you.

Tell me this is not mental and emotional abuse. I will be talking to my attorney about the mental and emotional abuse from your UPS driver.

What are the UPS policies?

I don't understand why representatives of UPS lie to clients. My wife talked yesterday with a representative named Claudia ** who was helping us receive a box from the US. The track # is **. This box contains some shoes that were determined as used by the customs department. But Claudia said that if the used shoes were separated from the package then UPS would deliver the new shoes and other items to us. UPS would return the worn shoes to the client, but now she said that she did not say this, WHY?

Afterwards, I received an email from Oscar ** who told me that UPS will not split up packages and deliver the cleared items to the end customer. If this is true then why did the agent Claudia ** told us otherwise and only to change her story later? All I want is the contents of the package. They are charging the shipper for the days that the package is waiting to be cleared for shipping. I am sure that the agent Claudia ** wants to steal the items and use them for herself.

I will never use UPS again and I will tell all the people and companies that I come in contact with that UPS stands for Utterly Pathetic Service. I say this because when I was young, I know two people who worked for UPS in Texas and when they had "broken" packages they would check to see what was inside the boxes so they could steal the contents. This happened many times since I always saw them with many new items that they said came from "broken packages." None of the supervisors seemed to care so long as the workers finished their work on time. This company is full of dishonest people!

Did you get my email regarding a UPS driver in our neighborhood who is blatantly abusive to me? The date was July 20, 2011.

This is the second report on this same driver. He crashed into my Mercedes four years ago, then yesterday, he parked across three lanes of my home driveway, not letting me drive my car into the garage. He told me to wait, while he delivered two packages to two neighbors who were at far away angles. I respectfully asked him to move his truck, and he told me that I would have to wait.

I met belligerent responses, careless, and reckless endangerment to a homeowner. I give your driver on this route a rating of below zero.

UPS Driver deliberately parked across my driveway in cul de sac.

I was waiting tillhe was finished delivering pkg. to a neighbor, he saw me waiting for him to move his truck, I asked him, then he arrogantly got another package and delivered it to another house further away--he was rude, arrogant, defiant, and mouthed back at me. He crashed into my Mercedes about 4 years ago, no remorse, you still have him on this route--very bad. Please see that this delivery person is fired.

There is no respect for a resident trying to get into their own driveway. I EXPECT an answer immediately.

3. With no warning UPS pull all incentives from me because AMAZON DICTATES THIS

UPS delivers to my work every day, sometimes twice a day. Every so often, the driver will enter "A correct suite number is needed for delivery." There is no suite number. There has never been a suite number. There will never be a suite number. That doesn't stop UPS from making the vast majority of deliveries to my work address; yet every so often, the driver won't make a delivery based on the need for a non-existent suite number.

I ordered an item that was shipped via UPS. I was unable to take the delivery due to work so I called for the item to be held at the office. I received a notification that the item would be held at the office for me to pick up starting on Wednesday, June 15, 2011. On June 15, the item was placed back on the truck for delivery, for a 4th attempt. When I got home between 5:30 and 5:45pm, I saw another door tag and called for a hold again; and was told that I had to pick it up that night between 8 and 8:30pm or the item would be returned to the shipper, because they tried to deliver it 3 times. I showed up within the allotted time frame to retrieve the package and was told that the item was returned to the shipper at 6:22pm. I was told by the people running the counter that they weren't informed of any package that was being held for pick-up for me. I called the following day to file a complaint and was basically told that it was my fault for not being home to take the delivery; and UPS policy says that after 3 attempts, the parcel will be returned to the shipper. I called a second time and explained the situation again. I told them that I did call for a hold on the package. I was told that UPS was in the business of delivering packages and not holding them.

Thursday, June 23 @ 4:15 pm

Your truck stopped at the end of my driveway and left a package at my mailbox on the side of the road. Your drivers usually leave them on the front porch or in front of my garage door. I live on a fairly busy road so anyone driving by could have stolen my package. It was of a considerable size so it stuck out like a sore thumb. Please do NOT leave my packages on the side of the road. This is an accurate account because I watched him from my window.

UPS left a "infonotice" on my door saying that they had tried to deliver a package requiring a personal signature and would be back the following day, Thursday, between 10:30 and 2:00 and that I would need to be there to sign for it. I waited from 10:00am to 2:30pm missing work all the time for their driver who did not show up. At 2pm I started calling the 800 number on the notice was told that the I was expected just to wait missing work. I told them that waiting for their late driver had already cost me 4.5 hours of pay and that I did not think this was acceptable, I was told then that the notice times were not firm and it might be as late as 7pm before they got around to delivering.

I left to go back to work. The diver came later and left another notice stating that I needed to take off again today to again wait on their driver. I called the 800 number and told them that I would not be available today, out of town on work, and so they decided to return the parcel to the shipper since this would have been the third try and why do it if no one would be there. I did not request this return, I only told them I would not be here today, Friday. I also asked them about compensation for my lost wages waiting for their driver and was told that that was not their responsiblity. I can only wonder at how much is lost yearly by individuals in wages waiting for UPS drivers who cannot keep appointments.

The driver delivered a package to my house. My dog was out and she gets defensive about people coming into the yard. She normally doesn't attack she'll just bark at the person.

Well the driver said that "she almost bit him" and he grabbed a tool in my own yard to pop her on the nose and he even admitted it. I am very upset with this and I would like to say that if I ever catch another driver hitting my dog(s) I will never use ups again.

06/10/2011 ups attempted a delivery. left their tag that said another delivery would be made before 10.30 am on 06/13/2011 I waited until about 12.30 and no one showed up. I left their tag signed and printed name on back. went on an appointment and came back home about 2,45 pm found another tag on my door that said he would make his final attempt 06/14/2011 between the hours of 1030 and 2.00. I called the ups in Indianapolis and told the lady there that I had stayed home all morning until 12.30 pm and the delivery person did not show up. I also called the 800 number in the am at 10.15 and talked with this lady and she said it,s not 10.30 yet sometimes they are a little late . so I waited another 2 /1/2 hours.

the lady I called and talked with in the afternoon ,said she would call the delivery man Larry.and see if he would swing back to my place waited until 6.15 and called the so called supervisors Wayne and Dave with no help. I asked the last supervisor I talked with if I had too sit at home again all day (he said yes) I told him I would never use or buy from a business that used ups(I quote) (OKAY) What kind of supervisors do ups hire? If he worked for any other company he would be fired!

In January, 2011, I had to send time sensitive material to my son, a US Marine, in California. It was very important that he receive it the next day and I felt UPS would be the most secure delivery. The package took 2 days on its delivery and cost me $43.00. I wrote to UPS at their home office and they apologized and promised a refund would be processed within 1 to 2 billing cycles. I never received the refund.

I received the shipment with several items missing from the box. UPS claims that the items inside were damaged because of a broken bottle and therefore removed unauthorized bottles of liquor but also other items which were said to have been damaged. This is not the case because there were also a paperback book and some cotton twine in the same package which were dry and did not smell. It is obvious that whoever at UPS decided to use the excuse of damaged goods as a means to pilfer items in the shipment.

By exercised their right to remove the two bottles of liquor, they did not have a valid reason for stealing the food item as well. In my opinion UPS failed to deliver on their procedure that they would return the remaining items to the shipper when they removed the discrepant items. UPS = United Pilfer Service?

I shipped case via UPS from St. Louis to Sacramento, CA. The hard case was damaged in route and caused a plastic screen (valued over $300) to be cracked and rendered unusable. I filed claim via local UPS, where we shipped the unit from. My claim was repeatedly denied even after several photographs that were provided on how it was shipped.

If you ship anything take photos as you pack it, and unpack it, as without that, they seem not to pay the claim. We have shipped hundreds of packages and this is one of the only claims we have ever had.

I had to replace the screen at the cost of more than $350; we had the unit insured for $5000 for shipment.

I shipped my computer tower to the eMachine Repair Center to have repairs done. I used UPS to ship the PC tower and tracked it everyday. The day it arrived at it's destination, I received a phone call from eMachine telling me that they received my package and upon opening it, they discovered there was no computer tower inside the box. Instead, there was a banding machine, which is something UPS drivers carry on their trucks. I asked him to describe the package to make sure they had the right box. He described my box with my packaging, down to the purple towel I used to wrap around my tower for protection and the newspaper and foam I used as packing materials. It was my box indeed, but not my property. My computer tower had been switched with this banding machine. UPS stole my computer. I called UPS right away and told them what had happened. They opened a claim and picked the package up from eMachine to investigate the package and determine if my computer tower was not inside the box and if it had indeed been switched with a banding machine.

Now they're giving me the run around, won't call me back, and won't give me any information on the investigation. After the investigation, the package was sent back to the "shipper", the UPS drop off location that I used to ship the package. Today when I called the "shipper" to find out what they were going to do about this and if I was going to get my money back, I was told that UPS messed up something on their computer and they picked the package back up from the "shipper" and it was going to be investigated again. It seems there is no accountability in this company. They stole from me, simple as that. Now something should be done about this. It would have been no different if someone had come in my home and stole something, they would get arrested. Do they think that just because this is UPS they can get away with theft? It's not fair to me, now I'm almost out by 500.00.

This happened on January 17 2011, I had just purchased this Computer a few months ago , The total value of the computer with taxes and shipping is 435.00. This could also result in Identity theft because there was a lot of personal information on my computer, and emachine had me remove all passwords before i sent it to them for repair. So the stress is unending. So I'm out of a new computer and could lose a lot more if this turns into identity theft.

Last Wed., Jan. 19, I attempted to send a very important package to Houston by UPS. A week later, the package has still not been delivered, and they cannot locate it. The package contained my passport, and other very important documents for a work visa. Now, I must spend time, and hundreds of dollars replacing the documents (including my passport), and re-delivering them to Houston.

UPS sent me 5 invoices for the last 4 months about shipments from an address I have not lived at for over 1 year. Items shipped to people I do not know. I called UPS, and each time, they admitted mistake and promised to clear up the mess. Each month, I get yet new charges and threats, approximately, 6 phone calls and 6 times I was promised that they would fix their mistakes. Now I got an account suspended notice and collection threats. All for shipments I did not make from a house I do not and have not lived in for over a year. In fact, it has been vacant for several months and they are still claiming to pickup from this vacant house. I can back this up with owner of house and prior tenants and more if needed. Help.

I travel a lot and I schedule all my deliveries when I am in town. I had an order that was delivered to UPS on 1/10/11. The weather conditions was not good, so it was not delivered. However, it is still not delivered and the weather conditions are fine. They were fine since 1/13/11 and it is now 1/16/11.

I called UPS and was told by Ann and Lycafa that they would guarantee the delivery to be no later than 1/13/11. After 7:00 p.m. on 1/13/11, I called UPS and try to reschedule my delivery since I was leaving the town the next day. I was rudely told by J.C. and her supervisor, Matt, that they would deliver it the next day, and if I reschedule the delivery, I would be charged $6.00. As you can see by this letter, it was not delivered the next day.

I know I won't have a choice, but if I did, I would never use UPS. As my letter states, I am still waiting for my package. The only reason my package has not been delivered is because it is in the back of the UPS truck. I guess they will deliver it when they get around to it. Thank you for allowing me to make this complaint.

What took place is described below (starting at the BBB case description). Today, January 14, 2011, my son David received a bill for over $600.00 from UPS, and he never requested any service nor did he have any contract with UPS. The UPS client is me, Ezequiel **, and I provided my credit card at the time of scheduling a shipment via telephone call. UPS had only charge $8.69 to my card and not the $398.00 cost that they originally priced the shipment at. Please review the case below since I find it redundant to re-write it again. Thank You.

I received a phone call today, January 6, 2011 in the morning, from Mrs. Kay ** of Orlando, FL. UPS at telephone number 407 826 8001. Mrs ** informed me that they found the TV and that it was so badly damaged that they decided to destroy/discard it. Mrs. ** also told me that they will only refund me $1,000.00, She stated that we refused delivery and that the TV value was set at $1,000.00 and that my son signed such declaration.

To set the record straight, I'm once again stating that this delivery never happened, and therefore, was never refused. By their own account, they are accepting that the TV was too badly damage for delivery so they destroyed/discarded it. My son and I deny reporting a value declaration of $1,000.00 but rather $2,000.00. It is obvious that UPS destroyed this TV/package and they do not want to take responsibility for it, Their excuses so far are that the delivery was refused; the package was abandoned; and now the TV was badly damage and the declaration value is $1,000.00; and finally, they are stating that we were never charge for the service. The inconsistency of UPS's statements/excuses evidently proves the deception, lies, and mere effort to avoid responsibility.

Again, we sustain our request for a full refund of the declared cost of $2,000.00 and hope that justice can be served. My Christmas was ruined by UPS, and my New Year has so far become a nightmare. The sense of letting my loved ones down during this holiday cannot be measured with a dollar value, and even $2,000.00 will not equally balance the lost nor will it erase what was already done.

UPDATE: This is a follow up for Complaint ID#:**. UPS denied my claim, stating that the item was not properly package. This item was in its original Toshiba distribution package and was delivered to my son's house and later picked up by UPS for shipping to me in PR in the same condition it was delivered. We have not altered this package at all and UPS accepted it for shipping the way it was delivered to my son (new and unopened box). I should not pay for UPS's negligence.

I'm appealing to UPS's decision. UPS is now trying to keep the package (TV), reporting that the package was abandoned by the shipper and the receiver which is far from the truth. They are subjecting to keep the $2,000.00 TV plus the $398.00 charge for their services, that they obviously never provided. If UPS do not return the TV, Amazon will charge me for the replacement and this will double my cost to $4,796.00. I'm therefore requesting that UPS be held responsible for their negligence and be required to pay for this claim.

The consumer indicated he/she did not accept the response from the business. UPS continues to misconstrue the facts. What they call the shipper is only my son's residence address at Orlando, FL. I arranged the pick-up and shipping of this item from my son's house to me. I was the one that made all the arrangements and paid for the shipment, therefore, I'm both the shipper and the receiver. My son, David (whom they call the shipper), was a mere intermediary between the UPS and I. David did not call nor did he make any arrangements, contracts, shipment request, nor did he pay for anything. I'm the UPS customer, and they are not communicating with me.

I will not request a refund from my son who had nothing to do with it other than being at his house when UPS picked the package up. As for the package, UPS picked it up from my son in the same condiction they left it. It was not opened or altered in any way. Amazon.com will replace the damaged television if the damage one is return but UPS will have to refund my $398.00 shipping cost (for an item that they broke) or redeliver the replacement to me fro, my son's address at Orlando FL.

I'm making it easy; just provide the service that I paid for by returning the damage TV and bringing the new TV to me, and if you do it right this time, the issue will be the result. Once again, I'm the client here. I'm the one affected. I'm the one doing all the communication. I'm the one that contracted UPS and paid them.

I was told that an agent would come to my house to inspect the package and more than likely pick it up to return. The following day, nobody arrived and I decided to call UPS again. I was instructed exactly as the day before.

Another day passed and nobody arrived. I contacted UPS once again and they said my claim was elevated to urgent and that someone would call within an hour. That also did not happen, so I called UPS again and requested to speak to a supervisor. My call was placed on hold, presumably waiting for the supervisor's response. Twenty minutes later, the phone call was cut off and they never responded.

I registered at UPS.com and emailed customer service with my tracking number plus case history. Once again, I telephoned UPS to request a supervisor. This time, a supervisor responded to my call, assured the issue will be resolved and said that someone would contact me within the hour. That never happened. I resorted to a google search for a higher contact and was able to communicate with the administrative office at Atlanta, GA. Once again, I was assured the issue will be resolved and an inspection agent will be at my house the following day. That never happened.

Today, December 24, 2010, before I started this report, my email was finally responded. The message stated that someone would be contacting me by noon today. It is 1 o'clock and that never happened. Needless to say, I was aggravated by the Grinch (UPS) who has stolen my Christmas and that of my family's. I have been kept hostage at my own house, waiting for UPS for the last four days to solve this problem, and it appears that they have no interest whatsoever in providing the service that I'm entitled to. My shipment cost me over $398. That is a lot of money to pay for all this aggravation and abuse. That is why I am filing this report. Hopefully, you will be able to help me.Desired Resolution: I'd like to be refunded for the price of the TV, $2,000.00 plus the $398.00 shipping cost; a total of $2,398.00.

For the past two weeks I have had major problems with UPS not delivering my packages to my business. Last week, three packages were due to arrive at my business. There were no tags left on my door, no knocks while I waited all day and evening for the packages to arrive. I rechecked the tracking number on their website to discover that no attempt to deliver actually occurred. Because somehow they made an assumption that my business was "closed" that day.

I ended up driving down to their package center in North Dartmouth (12 miles from my business) to retrieve these packages myself. I had to wait an hour and a half for their delivery truck to return with my packages. Today, several days later, again this same crap with non-deliveries. A tag was left on my door yesterday telling me that the driver had come by. I sit less than 10 feet from my front door, no knock came whatsoever. And today, I waited patiently all day for the delivery of the package but nothing came. I then checked online to find out that UPS marked my package not to be delivered today, because of the same reason before.

Nobody at UPS can tell me where or how this assumption happens or where this information database is actually kept. All they do is send emails to their supervisors asking them for information and no answers ever come from that. I am so upset with UPS that I would never ever choose to ship anything with them ever again!

I took my Yamaha keyboard to UPS Store. They inspected it and it was insured. This is the first time I have used them. I purchased it for $475.00. I was able to fix it for $120.00 because they dropped it. They refused the claim because the recipient didn't save the packaging. I packaged all my items with large bubble wrapping and foam, cardboard box over it, and lots of tape. I even have some bubble wrapping and foam left over. They denied the claim because they couldn't see the box. The recipient didn't know she was supposed to save it, neither did I. They dropped it. They should have to pay. Please advise.

My biggest mistake ever was ordering my entire New Year's Eve outfit 2 days before New Year's Eve and expecting that overnight delivery via UPS would actually work out for me. (sighs) UPS is the worst delivery service. I had 5 packages that were to be delivered via UPS. I placed my orders on Wednesday, December 29, 2010 with Victoria's Secret and Amazon.com.

I chose one-day shipping, so my packages would arrive the next day on Thursday, December 30. Everything seemed to be going well. When I checked all my UPS tracking numbers the morning of Thursday, December 30, all packages were out for delivery. Well, except one. 1 package out of the 5 total, there was an exception given to it. "Damage reported / Damage claim under investigation. Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify sender with details of the damage." Goodness gracious!

So already 1 of my UPS packages would not be delivered to me. Thank goodness that was just a bracelet and not a major factor to me. And Amazon immediately issued me a full refund for both the item price and shipping charge. Such a shame that Amazon had to clean up UPS's mess. So ok, on to the remaining 4 packages.

I kept checking all day regarding status. They all kept the status out for delivery. I live in Brooklyn, NY where the major blizzard hit. And granted, there is difficulty navigating the streets due to lack of snow removal, etc. I will admit that. However, I don't know how Domino's Pizza delivery guys driving little Toyota Corollas, Cablevison technicians, FedEx delivery guys, and ordinary people driving navigate the streets just fine. But UPS with their huge big brown trucks can't.

They are the only ones who seem to have issues with delivering anything. Yeah, ok. So anyway, after calling UPS about 5 times throughout the day regarding my delivery and them assuring me it will definitely be delivered today, I just felt something wasn't right. But UPS kept telling me that the driver is still out with the package. It's peak season; drivers can deliver up until very late (even said as late as 10:30PM). ROTFL!! What a joke!

But I indulged all the ** UPS was feeding me, even though I knew better. I have dealt with UPS's horrible delivery service for more than 10 years. I know better. I am used to their ridiculousness. Finally around 8:30PM EST, I just knew that UPS was not coming. After being lied to and given the runaround and me questioning UPS, etc., I was finally told that there was an exception for my 4 packages. "Emergency conditions beyond UPS's control." Oh how did I already know UPS was going to use the weather and snow as an excuse not to deliver?

So I was so livid at this point, because I paid for next day delivery and UPS just would not give me a straight answer about delivery! They knew they were not able to deliver to me today for whatever ** reason they gave! So then I spoke to a William at UPS who told me my packages would be out for delivery tomorrow. I just don't trust UPS to even deliver tomorrow. If there are "supposed" emergency conditions today beyond UPS's control, how is that going to change by tomorrow?

I asked the UPS representative If I can just pick up my own packages. Its quite funny that UPS can't deliver to me, but I can get to them to pick up my packages. There are no emergency conditions beyond my control stopping me. (eyes roll) This representative William is going to tell me that yes I can pick up my packages and gave me the address of 10401 Foster Avenue, Brooklyn NY 11236. That is my local UPS horrible facility. I asked him what time I can pick up my packages.

He also told me that first thing in the morning, someone from UPS will call me to confirm a time. But then he tells me that the local facility is closed tomorrow (Friday, Dec 31 - New Year's Eve). I asked him how the heck will I be able to pick up my packages if the local facility is closed then? He said no worries I will still be able to and someone will contact me. I didn't believe anything he told me.

William sounded like he was just saying anything to try and pretend to give good customer service. After I hung up with the UPS rep William, unsatisfied with his ** service, I called both shippers, Victoria's Secret and Amazon.com. Victoria's Secret provided me a full refund for this horrible UPS non-delivery. Again, Victoria's Secret was cleaning up UPS's mess. And then I called Amazon.com and told them what a horrible UPS experience I was having with their packages being delivered.

Amazon did a 3-way conference call with me and UPS. I spoke to yet another UPS rep (a woman this time) who said the conditions beyond UPS's control--could be weather related. It could be that they are back-logged with deliveries due to the weather. But um, can someone please tell me how that is my problem when I paid for next-day delivery? If UPS is back-logged, why are they even accepting more next-day packages to deliver?!

But also, this rep told me she is going to change the packages status back to just me waiting on delivery tomorrow. She said the facility is indeed closed tomorrow (Friday, Dec 31 - New Year's Eve) and the next available pick up would be for Monday, January 3. So why did William give me different wrong information? So she changed it back to me, taking the chance for delivery tomorrow.

Being that my packages are all Next-Day Air Savers, those packages are the ones being delivered on December 31. But I am 99% sure my packages won't be delivered. And if they aren't, whenever UPS does decide to deliver, I will just refuse the order and send the packages back to Victoria's Secrets and Amazon, being that they were not delivered when I needed them and therefore are of no use to me anymore.

I am so sick of UPS's horrible service and will avoid them as a delivery service at all costs. I will try and stick to FedEx, DHL, even USPS. And again, the local UPS facility at 10401 Foster Avenue, Brooklyn NY 11236 is absolutely horrible! I won't even attempt to speak to a supervisor at that location in the morning, as I was advised. I am sure the supervisor won't give a **** either about my packages.

My wife shipped a brand new television to herself from Los Angeles. Due to to the high insurance value, the flat panel television was accepted in person by the UPS agent. The television was in the original manufacturer's (Sony) shipping carton, sealed and unopened. Two days later, the TV is out for delivery and then suddenly was reported damaged. It went back to the facility where they claim to inspect and file a report/claim. The claim was denied due to improper packaging. We picked up the item from their facility and can see that it was clearly damaged due to a fall from the truck of some sort. Not sure what they did to "inspect" the box, but it is apparent that they are at fault. Sony ships (carefully) all their TVs in the same containers, to individuals, to stores and businesses. To claim that this one was improperly packaged is straight fraud because they don't want to pay out the insurance claim.

I have lost the TV which was valued at $2800 in replacement cost as well as my shipping fee (they delivered it damaged) and the insurance money that they are denying due to this "improper packaging" claim. I have pictures of the shipping carton and of the damaged one to show anyone. UPS should be sued (and I still may) not just for the damage, but also for the express lying that they are doing.

I purchased items from 2 different retail sites online for my children this Christmas. I was excited to be getting these packages delivered to my home today, by UPS. Well, that was according to their tracking site. That didn't happen. 1 of the 2 packages actually required one of mine or my husband's Signature for inspection, but I guess that didn't matter to UPS either.

I tracked my packages online through their website at about 2pm today and according to their site, my packages had been delivered to my address at 11:47am with a signature from some random person that does not even live in my home or bear any of the names on my two packages. I called the UPS customer service # about 6 times so far today, they did request for me to call the shipper to start an investigation, blah blah blah. I did.

I asked to make a complaint to someone, they transferred me to a supervisor, she said she would call the UPS service center that delivered my packages to have them track down the driver and they would call me once they knew what happened. I waited for about 2 hours. Called back and spoke to another UPS employee who says, "Sorry, no one returned your call, your package was delivered to this address, blah blah blah" which was my own address, I've been at all day waiting for them and no one came. Basically, telling me the same thing. I've been hearing their employees say and reading for myself on their tracking site all day.

I spoke to another supervisor, same story. I had to get more aggressive on the phone with him and explain to him that the driver did not deliver to the right address! He delivered them into the hands of a thief (by circumstance) instead. It just seems as if they did not care or want to help and this is just not right. I purchased these items online with my own hard earned money and for UPS to be able to basically get away with their careless way of delivering (in my case not delivering) for retailers who pay them for their services, is just down right criminal.

Now, my children will not have gifts to open from us this Christmas, thanks to very selfish unionized UPS workers, yes all of them, not just the driver, who don't take their work seriously and consider what they are actually doing. Instead we will be showing pictures of the items that we ordered them online for Christmas but have to be "investigated by UPS" before we ever see them. UPS is practically stealing money from consumers who pay them to get the job done and get it done right!

On October 4, 2010, I shipped a custom headlight for warranty repair back to vendor in New Orleans. That was where the company that did the original work was located. I paid for a 2-day delivery. I insured for $1,000 based on the CSR recommendations. I also mentioned UPS tariff of value per CTN. These incompetent people are a waste of time and money. First, the CSR makes out the label computer printed directly into UPS main system. It is not the one used by customers.

My recipient refused the delivery due to the $98.78 as a Cash on Delivery. That was on 10/8 which is 2 days longer than what was paid for. Now, it gets lost in the Mississippi hub for 10 days. Then they find it and send it back to me without delivering to the recipient ever getting to do the repair. Worst part is I work for a U.S. customs broker and handle all the damage claims. I am all too aware of shipments not packed correctly or shift in transit, etcetera. I packed myself more than adequate packing materials.

In addition, I purchased a carton to ship via UPS from Staples. It also indicated to ship UPS via Staples. Imagine my surprise when they told me that claims were denied due to improper packaging. After reviewing the claim denial and UPS tariff, I wanted my money. How can they insure a shipment then deny coverage. Since I talked to a ton of CSR representatives to sort out the claim, they just kept denying. End result is I took down UPS for a judgment for $2,820.00. Idiots, I would have settled for the $1,000.00 in insurance and refund my shipping for $98.00. They tried to play hardball and I shoved the very tariff down their throats.

They attempted to hide behind. I will advise all clients to never use UPS whenever it comes up in conversation. Now let them pay for not only the damage but above and beyond. It turns out that the arbitrator had a claim problem with UPS. He kept asking UPS for a copy of pictures of the damage and tariff. Once I gave him the full tariff of 45 pages, he wasn't too happy. I highlighted the parts that were relevant. However, since the tariff contained very ambiguous language, it was used against them.

I requested to have a pick up at the location. When I went to pick up the package, the lady at the counter stated they put it on the truck. I had to take time off work to go out to the UPS place (which is in the sticks) and wait in line, to be told there is nothing they could do about it, but to go home and wait for the driver. These were high-end Christmas and these were birthday and Christmas gifts from Best Buy. Both companies have now lost my business and I will spread the word of their inefficiency and inability to read any time I get a chance.

On December 9, 2010, a package of mine was left with a total stranger by a UPS driver. Needless to say, it's been almost 2 weeks and that person has not left me a note or given me my package. I can't understand what would possess the UPS driver to leave my package with someone who doesn't live in my apartment. He could have easily have redelivered or left it with the office next time they were open. Also, he never left a note on my door. I was tracking this online and realized my package had been delivered. The only clue is the online note that says left with woman. I checked with the rental office and they said they were closed by that time. I have contacted UPS many times trying to talk to the driver to find out what apartment number he left my package with, a name of the person and the signature. They have been no help. The only response I have gotten is to contact the company I bought the package from which is **** and they can't help me any further.

That makes no sense because **** did their part. It was UPS who dropped the ball completely. I want to know these things: Who is the driver so I can speak to him? What AP number of name of person took my package? Whose signature? Why would the driver leave my package with a total stranger? Because of the driver's incompetence, I never got my package I paid for 2-day shipping. **** has been much more helpful than UPS even though it's no fault of their own. I am sickened by UPS brushing me off and not knowing which neighbor of mine is a thief. This was a present to cheer up a friend who went through cancer treatment. I was empty handed when she came to visit. I refused to let this go until I find out who took my package. The only one who can resolve this is the company which caused the problem, UPS. Anything less is unacceptable.

I'm befuddled that UPS thinks that their policies of throwing packages into the snow or bushes is okay. Consumers pay $ for items and for proper shipping. Jennifer ** at UPS Headquarters- (404) 828-4900 defended their policies of placing items in the snow or bushes but added they should be placed in plastic bags.

So, it's okay if the camera, iPod or telephone packed in a mere cardboard box sits in the bushes and snow for hours or perhaps days. Blame the consumer for not being grateful. Ironically, Jennifer ** wouldn't place her defense of "throwing packages into the snow or bushes" in writing.

Companies using UPS should be cautious when shipping items. An item placed directly into snow will be exposed to a more extreme environment than one left on a porch. As I was at home when the driver attempted delivery, I was able to interact with him and video-recorded part of our interaction, on my property. It may be seen here: "http://**"

Friday, December 17th 2010, my mother in law and I went to this UPS store twice, the first time was to buy boxes for shipping Christmas presents. The cashier at the front desk was very helpful and provided us with a chart on the cost of the boxes in green, and the cost of shipping in red. We bought 3 boxes and packaged everything ourselves at home except one gift. It came to about $17 for boxes, and we figured about $30-$40 to ship referencing the chart. We went back to the UPS store about an hour later to ship 3 boxes, and have UPS client's box and ship the other one. After ringing up all the items, our amount came to $96 to ship three boxes, (all between the weight of 2-16 pounds) and box and ship an item weighing less than a pound. We were both surprised with this cost and calmly asked cashier (Who was different from the previous cashier) Why it was almost $100.

She mentioned something about insurance. We said we didn't want any insurance. She replied back saying that "it's automatic of everything over $100". This did not make sense to us, seeing as we never said the cost of the items or that we wanted insurance on them. I then said they were not over $100 and they were in fact less of the cost of shipping which was $96.Another woman behind the counter said to us that insurance was "automatic" and that it was no charge to us. So at this being said, we figured the price was just for a shipping and boxing rate. We checked the chart we looked at the previous time we were there, and the cost still didn't add up.

I then asked the cashier what the red columns meant (assuming they were shipping costs such as the previous woman told us). The cashier replied back saying "Those red columns don't mean anything to you, they are not shipping costs." So I asked "If they're not shipping costs, what are they there for?" She ignored my question. My mother in law and I were furious. So we took the labels off, grabbed our boxes and left. Also the first time we were there, the same cashier who dealt with us was there giving a man a price of $40 on a small box. Less than a 6x6, and weighing less than 6 pounds.

I had a rather large package from Hammacher Schlemmer to be transported via UPS (ground). It was delivered today. My neighbor found it at the end of the lane sitting on top of the mailboxes. This is not acceptable. I was home all day today. I am leaving on a trip at 6:00 am tomorrow. I will not be home until Monday afternoon. What if the package were left tomorrow, would it be safe? Would it stay dry? This is a Christmas present.

My lane is short--maybe 30 yards. It did snow today--hardly a dusting. I once missed finding a package that UPS left in the middle of my car port (where I couldn't see it when I drove in, nor when I parked because it was under the car). I ended up buying a duplicate present for my friend. USPS provides better service by far.

A new UPS driver in Champaign, Illinois, has ruined my years of previous satisfaction with UPS services. The driver rang the doorbell and I immediately answered. I could see the UPS truck but the driver had gone next door. I didn't see a package at my door and assumed that he rang my bell by mistake. As the driver is returning to his truck, he says that he threw the package in the bushes. I asked why he would do that and the driver asked if I'd rather have the package stolen?

A package left at the door or thrown into the snow (in a cardboard box) is for a no brainer. The driver confidently defends his training of placing items in the bushes and snow because the snow was not melting. A manager or supervisor (Sarah) from the Urbana, Illinois office somewhat defended this position stating that he should have placed the package in a plastic bag before putting into the snow and bushes.

I am highly disappointed that UPS allows this. Electronic items are not cheap and it's simply not right to place cardboard boxes containing electronics in the snow. UPS had let me down.

I have had it with UPS. I live in an apartment, in a neighborhood that has gotten increasingly bad over the past several years. My UPS driver continues to throw packages on my doorstep even though they are visible to anyone who happens to walk by. I have put a huge sign on the door begging to please not leave packages on the doorstep. Also, I have put it on the address label in case they decide not to notice the sign. It continues to happen over and over again. Last month, I had an expensive package stolen. The vendor said they would not send anything to this address anymore because of it. I begged them not to do that, considering I don't have anywhere else to send it. I have called UPS probably 25-30 times about this problem.

Every time it is the same story. Oh! Sorry, that wasn't your "normal" UPS driver. My normal driver must never, ever work. I will personally talk to the driver myself. They did it again? This is a security issue. We'll get them involved. Oh! It happened 4 days later. I'll personally talk to the driver. After the package was stolen and the replacement package was delivered on a workday and I wasn't home, the driver left a note. That was on a Friday. I called when I woke up Saturday to schedule a redelivery. The driver had already attempted to redeliver in the morning, but this time he just left a rude note (with the wrong tracking number) saying, "Not home again."

On the phone, UPS told me that they don't redeliver packages anymore, and if I don't get it the first time they try, I have to come pick it up myself. Meanwhile, Monday the UPS driver came back and threw it on my doorstep! This was the redelivery of the stolen package! After it happening yet again today, I have decided to no longer do business with vendors who use only UPS. Period. I was threatened by a vendor I've done business with for almost 10 years that they would no longer send packages to my home. Because of my long history with them, and amount of money I've spent, they decided to continue. However, if anything else is taken (and it's only a matter of time until it happens) they will discontinue doing business with me.

On 11/19/2010, I shipped two boxes by air from my home in Tucson, Az to my business in NYC. Only one arrived. I have called and spoken to 5 different employees and have found all to be equally unhelpful. The incompetence and general disdain is shocking. After two weeks of calls, I found out that the tracking department did not even have my correct shipping address on file. During every call each employee inferred that the error was mine, the label wasn't affixed properly and the box was not properly taped and fell apart, one even suggested that the box never existed!

If I ran my business in this fashion I would be long out of business. Today I was told that the investigation was closing. They cannot locate my shipment in their "system"; at the same time they are admitting that no calls were made to any of the UPS hubs it would have passed through. I am a small business owner who desperately needed this merchandise to sell. This is a significant loss of revenue.

I shipped a $9,000 new embroidery machine and insured it for $4,400. I just received a call from the recipient telling me that it just arrived in Alabama smashed up with the UPS box visibly damaged. It was witnessed and acknowledged by the UPS driver as being damaged by UPS and so it was refused and immediately sent back. The shipping cost me $200 and I have taken $2,000 from the purchaser as a good faith deposit.

That money has all been used to cover bills and pay the UPS for shipping and cannot be re-collected. It was used because it was understood the machine was in the good hands of UPS and, lest it fall into 'bad' hands, it was insured. My wife and I sacrificed this machine (its sale) to help us recover from our personal bankruptcy due to a loss of income from a disability and the medical bills that went along with that. There is a zero possibility that we can re-pay any of that money back.

The now damaged machine should re-arrive in Harrisburg in one week, but from what I read in your complaint forum UPS will never honor their own insurance policies and they routinely determine that every damaged shipment is due to improper packaging (without any oversight services of an independent inspector). They simply refuse to pay for their carelessness! This comes right down to them accepting a fee for a service. According to the complaints Consumer Affairs has already received, UPS has established an historical record proving they have no intention on delivering on that service policy. We the people need the strong arm of the Consumer Affairs Office to put the UPS company in their place by 'covering' the bogus insurance policies they've been selling to consumers.

I feel this can only be a Consumer Affairs Office class action suit issue. Individual consumers could never be expected to have the resources to force the largest, world-wide shipping company to force them to do the right thing. Please check your own site. There are 22 pages of these types of complaints. This is not an isolated occurrence; rather, it is an unstated company policy to defraud the consumer. Without this damage reimbursement money there can be no Christmas for us. And I'm sure I speak for the person who stands to lose her $2,000 deposit for purchasing this now damaged equipment to fill her dire production needs. What will I be able to do with a brand new, but now smashed machine, and nothing left to sell? Please help us all.

We, a small business, are exiting a personal bankruptcy, and were forced to sell our only item of value to another small business. That other small business needed a second machine to stay in business and handle their increased workload. The deposit money they paid has been used to pay bills and debts; there is no way to recover any of it because UPS badly damaged the carefully packaged and marked machine. UPS traditionally defrauds shippers of their insurance monies by their policy of declaring the package to be improperly packaged. In this case, two UPS store employees helped my daughter and I package it on their own store showroom floor; we used their advice, their box and their shipping materials! Small businesses cannot recover from this kind of abuses done by a very large, irresponsible and untouchable big business.

I had ordered over $200.00 worth of oil from a company. I got the shipping confirmation and was waiting for its arrival. I got a call from a person that lives a quarter mile away from me on the same street. Anyway, they had received my order. I drove down and picked the order up. My address is **, their address is **. It could be an honest mistake, but because it was an honest person that the shipment was delivered to, I have my order. I sent UPS an email and heard from them promptly on the next business day by 9AM. She checked and on her records, it showed that the order was delivered to the wrong address. She said that a temp person must have delivered the order and apologized for their mistake. If I had not contacted them, I'm sure that nothing else would have happened. The order was recorded as delivered to door. On my records from UPS, it shows that it was delivered to my front door!

In summer of 2010, I sent a package via UPS to a Scan Ca in San Francisco to have original 35mm slides scanned. Weeks later, I would learn that Scan Ca never received my slides. After tracking my package, I learned the package was lost at the UPS South San Francisco facility. A tracer request was initiated by UPS resulting in a lost package.

For reasons I don't understand, Scan Ca was the party who had to file a claim and now is considered the Shipper. Funny, I thought I was the one who shipped the package. And because I am not the shipper, UPS will not speak to me regarding my claim, not will Scan Ca give me the time of day, and I'm not worth their time. So, now I'm in the dark, and out my original slides. Take my advice: one, do not send original anything via UPS. My original slides are lost for good, I regret doing business with either parties. The monetary value cannot be recovered, the items were priceless.

UPS Shippers Beware. How many times have you shipped with UPS and billed to a third party's UPS account number? Well did you know that if the third party doesn't pay their bill, UPS will charge it to your account?

UPS is opening accounts with no exposure to them because they have a back-up plan for collections, you, the unsuspecting shipper. And that is exactly what happened to Lucky Bucky clothing. We had a customer, Theresa *** of Kenterri Stables in Canada who instructed us to bill shipping to her UPS account. When she apparently didn't pay 5 of her UPS bills, months later, we started getting her charges on our account. We were allowed to continue to bill to her delinquent account over a 5 month period. Kenterri's total reversed charges are around $1000 including late fees. We pleaded our case with UPS Corporate asking that these questionable charges be credited and as a good faith effort Lucky Bucky would utilize UPS as its primary shipper.

Dale ********, UPS SSR Supervisor of the UPS Mid South District offered to credit half of the Kenterri Stables charges if we would pay the other half of Kenterri Stables charges. Guess UPS only felt 50% responsible? We declined the offer and said we would take our dispute to UPS CEO, Scott ***** only to have Dale ****** withdraw his offer. Our request for fairness with the CEO ended up back in Dale ********'s office with no additional consideration except with the demand to pay Kenterri Stables' UPS bills by the 23rd of November, 2010 or the Lucky Bucky account will be turned over for collections. Mr. ***** referred us to the page 158 of the UPS Service Guide which states the responsibility of payment by the shipper if the consignee defaults. This warning is not on the create a shipment page when selecting bill the receiver. Lucky Bucky Clothing's Story is UPS extended credit to Theresa ***, Lucky Bucky did not.

UPS allowed Lucky Bucky to continue to bill to Theresa Sanford's account when she was apparently not paying her UPS bills. UPS failed to warn Lucky Bucky on their online Create a Shipment website page that shippers are liable for 3rd party charges.

UPS was not very forthright in making a 50% credit offer to Lucky Bucky then withdrawing it when LBC wanted to go up the UPS Corporate Chain of Command for further consideration and the complaint ended up back in Mr. *****'s office again anyway.

Lucky Bucky made a good faith effort to use UPS as its primary shipping vendor. Lucky Bucky Clothing operates under the philosophy of Treat People as You Would Be Treated. Every one of our customers is important and we always want them to feel they are respected and treated fairly. The UPS attitude to Lucky Bucky is pay Theresa ********'s UPS bills by the 23rd of November, 2010 or be turned over for collections. Lucky Bucky hopes as a result of this dispute UPS will make their third party billing policy more transparent for Businesses using the UPS shipping website. If we had been informed or warned at the time of creating a shipment online and choosing bill the receiver, we would not have billed to Theresa *******'s UPS account. Lucky Bucky didn't extend her credit to begin with, UPS did. How many businesses in America can simply bill you if another company defaults on their account?

Good business is when both parties understand the policies and agree to do business in a fair and ethical manner. It is such a shame to see UPS, a business that started off small, grow to be the largest shipping company in America, and then seemingly quit caring about small business, especially a long-time (30 years) user of the service. Let us know how you feel about this unfair business practice and how many of you knew it even existed. Please pass this story on to help others.

I bought a like new, one hour run time, no cosmetic damage at all, Ampeg SVT 2 Pro Bass Amplifier made in USA on Ebay for $1400 with 2 1/2 years left on warranty which retails for about $1800 of same condition used in stores. Also Ampeg isn't maufacturing in the USA anymore. The sender had a UPS store package, shipped, and then damaged the 1400 dollar above-mentioned amplifier.

When I received the package, the box was mangled and completely taped up. Ironic since it has a team lift sticker on it saying item in box is heavy weighing 73 lbs and 'fragile' written on every surface of it. The head was only wrapped in 2 pieces of bubble wrap, 1 big bubble sheet and 1 small bubble. The box was half-filled with packaging peanuts. After removing the head from box, the bubble wrap was completely banged and smashed up to the point I couldn't even turn it on because the switches were busted out of it to the point I can see the insides of the head through where the switches were supposed to be mounted. The head also had handles used to lift it, which one was pressed all the up to the face plate, which was bowing out from the rest of the unit from it being crushed in shipping.

I never opened up the heads enclosure to see internal damage to the other components and tubes. We have $1500 insurance on it, but it's going to be a month before I get the money which isn't enough compensation for my inconvenience since I was to use the amplifier for recordings and live performances, which I had to cancel thus costing me so far $500 this past week, not to mention the 3 weeks I still will not have my refund for. I cant buy a substitute head because I have no more money, and I sold my old head to help pay for this one which I was supposed to get in perfect condition. I have before and after pictures so in case they say they aren't at fault or try to pull a fast one on me. ** UPS!

Don't use UPS if the delivery involves a condominium building without a doorman. We were visiting our daughter in Chicago and wasted three days (10 AM to 7 PM) waiting for the delivery of a package that never came. We asked for an email or phone call in advance of the delivery, but UPS said that wasn't possible.

They couldn't even give us a two hour window during which the delivery might be made! When we finally gave up (we actually wanted to see something of Chicago outside the apt!) we were told that we would only have one hour to pick up the package, between 8 and 9:15 at night! How can any business survive with such disastrous customer service policies!

I ordered a product from Circuit City. Paid for 2 day shipping on 11/18/2010. Checking the website for tracking with UPS, I noticed that my package arrived in Dallas, then went to Mesquite, then several hours later went back to Dallas. When I asked the company about this, they told me that they don't actually scan the packages and that my package had never been in Dallas the first time. That they just assigned that on there cause it should have been there. When talking to one of the supervisors, he told me that we had not paid for a Saturday delivery so instead of going out with the deliveries, it had been shuffled back and forth on the trucks to delay it.

I sent in a Guitar amp for warranty repair to a company on the East coast, insured for $300.00 and double boxed. It arrived there and when inspected by NEW, the warranty company, they noted a smashed in grill and heavy damage at the top of the amp as if it were stomped on or hit by something very hard. The amp was totaled. They called UPS and had it inspected. UPS came and took pics and told them they would get back to them. When they did ,they told them the box was Nnt packed properly so no claim will be paid! It was double boxed and heavily padded. UPS is really pathetic!

I shipped a pair of boots to my child last Friday, I weighted the boots, the box weighted 3.0 so the label stated 26.53. I didn't add the apt #, okay, so they tried to deliver the packet couldn't. Called UPS to add the address customer service told me they could not address the information. She would have to come and pick up the packet. Told her that she have to call for a pick up time.

She calls, they tell her they will be delivering the packet on Monday. So then the charge me another $32.10 for this packet. Telling me that the dimensions were wrong which made the weight more and also charged me for adding the apt#. I could have sent her that money for another pair of boots rather than paying UPS all of this money without my consent. I am totally disgusted. I will never use there service again. It is a big rip off.

I purchased important equipment needed for our school to be installed the day of expected delivery. I paid for 2nd day air and the tracking data stated it was on the truck for delivery. That was in the morning. Nothing delivered all day. At 4:50 pm, I called customer service to make sure they would deliver the package that day. The customer service guy said he would contact the local office and they would call me. He stated that he would log my request. All the time I was polite, but firm during our conversation. Twenty minutes later, there was still no delivery, so I called customer service again. This person asked for my information and could not find the log. Their customer requests are logged by phone number and tracking #. Nothing! So we repeated the process.

The local office called later and stated that the driver made a delivery attempt, but we were closed. A fabricated lie! We were there the whole time, and the door was unlocked! Then the local rep asked if I wanted to pick the package up. I stated that was unsatisfactory, but if that was my only choice of getting the package then OK. She said the package was there. When I arrived, the package was not there! It was some other items that didn't get delivered to us. She didn't even bother to check the tracking #. I then had to wait another half hour for the truck to return to the depot. I finally accepted the package @ 6:30 pm. We missed our deadline for installing the equipment. It was replacement for failed hardware. I had to spend my day off at work to complete the installation before business resumed on Monday. I expect a refund for the expedited freight charges. We'll see if that happens.

I ordered a 22-inch monitor from Target. While the monitor made it from Ohio to Harrisburg, to my home in Philadelphia, it never made it to me. Although I paid for the product, which is now out of stock and I can no longer get this monitor at the price I paid for. When I call UPS, I was told I have to have the shipper start a trace. I told them when someone gets sick from food poisoning, they don't go back to the restaurant for aid, they go to a doctor.

So I call once a day and I'm giving this bold face lie, they've started an investigation. I asked for specifics which they don't have any comments. They'll wait for five days and say their investigation is over and they're unaware of what happened to package. Someone is really enjoying my razor thin monitor.

There is a big note on the door for him to ring the bell. I believe the lazy **, had his form filled out before he left his truck. I immediately ran out to catch him but he was deaf. I am sick and tired of lazy, trifling UPS drivers. He could have left the package if he did not want to wait for a signature. But no, he did not even make an attempt to deliver the package. I am tired of them filling out the forms before they leave the truck.

I am the owner of Tumbleweeds bookstore, which is located at 2715 Buford Road. We close at 6 PM. A certain UPS driver chooses this exact time to park in our alley and block myself and my employees from getting out to the street. Last night, my employee had to wait until 6:20 before she could leave. At this time of year, it is dark by 6 PM and there have been quite a few robberies committed in our alley. This individual driver knows exactly what he is doing and continues to do so, causing some very bad feelings between our two businesses.

I have been advised by Chesterfield County Police that our alley is private property and they cannot intercede on our behalf. I am also going to report this to UPS corporate and the local BBB. This is a safety concern for me and my employees.

You sent me a bill/invoice #**, Control ID 37S9, for $36.72. I have not contracted or asked for your service in at least a year. The V.A. contracted with Novasam Inc. Glen Burnie, MD 21061 to send me a small computer to check my breathing. Once done "Novasam" called UPS and had them pick the device up and instructed me to leave it on my front porch. Your driver picked it up. There was no return sticker provided.

On 5 Nov 2010, I received a bill for a service I did not ask for. I called your customer service and explained the above. The woman I spoke to went to talk to her supervisor. The result was I was supposed to contact Novasam and get them to take care of the bill. I explained that I do not have the slightest clue how to get a hold of Novasam. Then I asked why I should do your job for you. I did not tell UPS to pick the item up nor did I tell them to ship it anywhere. So I cannot be held responsible for a problem created by UPS with Novasam's help.

The woman said, "Those are the rules." To which I responded, "I am not doing your job for you." I eventually asked to talk to her supervisor and she stated that she had just spoken to her supervisor. I asked again to speak with her supervisor. She said, "Goodbye, Mr. ***," and hung up on me. I would like as many people as possible to know how I was treated and hopefully for all of them to e-mail UPS and ask why. Thank you.

I am very unhappy with the delivery service of my package that I ordered from Amazon. I have received packages from UPS on many other occasions and have never had any type of issue before. The delivery guy practically threw the package into my hands as soon as the door opened, and even after I said hello, he said nothing. UPS may wanna consider investigating or monitoring who works for them. This is ridiculous. After all the money, they charge for shipping and handling, my package should have came with a smile or at least a hello would have been nice.

I sent a very small time-sensitive package through my local UPS store and was guaranteed delivery the following day. The delivery was to arrive at a store in a very small town in Saskatchewan. Aware that the location was remote, I questioned the promise that it would be delivered the next day. I was assured that it would be no problem. I payed $39.87 and went home to email the recipients that the package was on its way and would be delivered the following day. They also questioned whether it would be possible as their location is so remote and expressed concern because usually UPS transferred their shipments to Purolator in Regina, SK and ended their part of the shipping there in the big city.

They told me that they would probably not receive the package for three extra business days. I sent them the tracking number and the guaranteed date to reassure them. They asked me to send my shipment (a short film on DVD they needed for a grant application) by ftp instead, just in case UPS did not deliver.

It is four days since I sent the package and UPS has still not delivered it. I contacted the office to ask for a refund and the man I dealt with sent a request for a refund for me. I heard from him half an hour later and he said that I was not eligible for a refund due to weather adversity in the region and that was the end of the story. I contacted the UPS head office and they could not issue me a refund either. The manager I dealt with on the phone said that she did have the ability to process refunds but would not do so in my case. My issue is that to me, it looks as if my shipment arriving there within the 24 hour period was most likely an impossibility and I payed almost $40.00.

I also spent money using the daytime minutes on my phone to call the UPS head office. As I was placed on hold and repeatedly transferred, the duration of my phone call was one hour and ten minutes.

I have used UPS for 4 years with almost no problems. In the last 6 months, I have had several boxes smashed but no damage. I always insure every item for the maximum, and as such, I have spent a few thousand dollars on insurance in my fairly active small business. I usually receive acolades from my customers for the great packing jobs I do since my items are one of a kind usually.

I shipped an item to Linclon, NE in Sept. It was triple bubble wrapped but UPS managed to smash the box hard enough to ram a 5/16" steel shaft through the box and bend it . The claims man that came to look at the box and item was "semi-indignant" to my customer , and made him mad enough that he became enraged with me as well. He had complimented me on the great way I packed the fuel injection. UPS upset him, and then denied any responsibility stating, "It was not packed to UPS Standards." I have subsequently learned that UPS has an almost a robotic response to all claims with an automatic "Not packed to UPS standards" answer.

After speaking to two people at UPS, I can describe them as cold and disinterested in helping. I insured it for $1000.00 and I have never asked for a claim to be paid in the past, but this one was almost destroyed! My customer demanded his money back and advised me that he would never use UPS again if any way possible! After being shoved around by UPS, I have since directed my business to USPS and FedEx . UPS has become sloppy, and disinterested since the recession has caused them to lay off lots of good people in exchange for a bunch of part-time rookies. My friend who works for UPS said he knows of plenty of examples of boxed falling 15 ft. from conveyers and workers kicking them around like footballs.

In short, UPS used to be the pinnacle of success to be envied by the industry, but in my opinion now, they are money grubbing, running scared, and I will not use them unless I have to in the future.

The artical was a Corvette Sunroof. It is an extremely durable item. It was double packed and the corners were double reinforced. When it was delivered, it looked as though it had been run over. One corner of the box had tire marks on it. The box was damaged that the top was protruding from the container. The roof was cracked.

The declared value (valued at $1,200) will not begin to cover the replacement of this item. The item was picked up for inspection and the roof was shipped back to the store that packed and shipped it. UPS has denied the claim and has refused to pay for the damage.

They got my package, and informed me that they would send it immediately. After that, I call them almost every day for 10-15 days. Every time I do, they would tell me that I will get it tomorrow. Their tomorrow never came, and they just update the tracking information with some nonsense excuses--like the address is not correct and the contact person is not in the mailing list. Never do business with this company. This is not the first time that this thing has happened. I only had bad experiences with this company.

I am being bullied by UPS. It started when a UPS driver attacked me at my front door 7 months ago! The police had to get involved, it was so bad. Ever since then, my packages have either been returned to sender "at customer request", which of course is not true. I, the customer, did not request this. Or the packages have been broken. (Olive oil from 2 different companies had to be returned before it even got to me.) The best defense is a strong offense in UPS's case, so they are lying about me in order to justify their actions. I'm told the original bully driver is "very popular" down at the center. He now has a buddy saying he too had a problem with me. Not true. At all. And I will take a lie detector test to prove it. In fact I insist! They are now telling me that they refuse to deliver to my house!

The 2 people I've dealt with (Terry **, customer relations manager at corporate in Atlanta, and Mike **, Hillsboro, Oregon center manager) are rude and nasty and very unprofessional. It's like dealing with a little kid mouthing off to her mommy. It's unbelievable!

They're saying, I even threatened the driver with a gun! Not true. I'm a vegetarian, animal rights activist and anti-gun activist. To say I would threaten anyone with gunfire is a joke of epic proportions. I did say that if he attacked me again I have the right to defend myself. I do. How is that statement threatening anyone with gunfire?

The very antagonistic and rude Terry ** even told me that security said there was a 2nd driver that had a problem with me. Well, security just knocked on my door to deliver a package and pick up another one and she told me that, that's not true. They never said there was a 2nd driver. Terry ** has been an aggressive nut job from the beginning of this fiasco. Is she too, friends with the original driver?

This feels like collusion to commit a felony to me. Harassment, denial of paid for delivery, soon denial of medication needed to save my life! I already have one local news crew interested in the story. Do I really have to go that far? I'm telling you, they are abusing me something fierce. And out of fear for their jobs, they're attacking me and blaming the victim.

They tell you delivery is between 10:00 am and 2:00 pm. I waited 2 separate days and they didn't show, and I left at 2:30, both times. They lie and don't care about the customers.

My package was to be delivered on Friday, October 8, to my work address. I don't work on Fridays but I went to work especially to get my new mat. I kept checking the tracking and it said package out for delivery. At about 3:30 pm, I called UPS because our regular driver is usually there by mid-afternoon. Also, I had noticed that the address of my shipment looked strange on the invoice from Online Fitness. For whatever reason, someone had put the street number on the same line as the name of my company. The UPS representative said, "Oh, it's okay. He's a trained professional; he'll be able to read what address it is supposed to go to. It will be delivered by 5:00 pm." At 4:00 pm, the update on the package was the driver couldn't read address, delivery rescheduled.

I was livid. I phoned UPS and demanded my package be delivered to me. By now they mysteriously had the correct address as they did when I spoke to the first representative. They told me that the driver is at 144 Montague St. delivering packages if I wanted to run after him and get it. This address is a 15-minute fast walk from where I was but I said okay. I told her it would take me about 15 minutes and she said he would wait.

When I got to Montague St., I stood by the truck waiting for the driver to come back. My cell phone rings. "We're sorry ma'am, the package has never been with the driver. It is in our warehouse in Mayspeth." I was dumbfounded. Why these people don't know what they're doing is beyond me. She said, "If you want to come get it, you can get here by 8:00 pm." I asked her if she was looking at the package. I also asked if it was two packages and she said, "No, this is the only tracking number you gave me." I tried to explain that on the system it showed two boxes with the order. She assured me, "No, it was only one box."

So, since I live in NYC and don't have a car, I took two trains, a bus, walked about a mile and waited in line for over 20 minutes but I got my package. As I was leaving the UPS warehouse and waiting for the bus that would take me to my two trains for the ride home (3 hours round trip), I decided to take the mat out of the box and put it in the mat sak for easier carrying. Oh, wait though. There is no mat sak!

I paid for the mat and mat sak package and only got a mat. I wrote the seller immediately. I have no more fight in me. It is the incompetence that is always shown with UPS and the bad luck of Online Fitness. The Online Fitness guy is always kind but that is starting not to mean anything to me.

I filed a claim with UPS because their computer system still says there were two packages! I also filed a claim with the seller. I hope to get my mat sak next week once they figure it out. But, from now on I will order directly from Manduka. I'm a yoga teacher and will order a lot, and I will insist they send it any way but not UPS.

UPS Delivery in Omaha is (for the lack of a better word), incompetent. Most notably, their online tracking system is very inaccurate. In my case, their system said that the package has been out on a delivery truck locally to me for the last two days when in fact, I was told today (10-08-10) that the package was never on a delivery truck and being shipped out of Omaha (even though the tracking page said that Omaha received the package at 2:10AM on 10-07-10). The delivery will be delayed for another 6 days.

UPS keeps saying that they will deliver my package on time, but it never is on time. The driver keeps trying to deliver the package during non-business hours even though the hours are posted for delivery on the front window. This is really hurting our business since we need the packages delivered to us on time like they promise. Im still waiting for a package to arrive even though they say they will attempt again today and yet I still don't have it. I called customer service and the individual was rude and couldn't help me. Now I'm just here waiting hopelessly as to when they will redeliver my package and between our posted hours of operation. We lost the chance to send our mailers for business because we didn't receive the shipment of envelopes today, thanks to UPS and their broken promises. This will cost our business $2000.00 to send out our mailers a different day.

I ordered checks and after I arrived home from work today, I was looking out my window because I heard someone leaving my yard. It was the UPS delivery guy. He never rang my bell nor did he come to my door. I could have gone the whole weekend without knowing I'd had a delivery. If I had not looked to see if he was leaving something for my neighbors.

I called to remind them I had a package that was misdelivered that they needed to pick up. Both the person I spoke to and her supervisor who I asked to speak to refused to send the driver back out to my house to pick up the package. They wanted the tracking number. Since I already delivered one package that was misdelivered to my house to the neighbor and because we already called to ask them to pick it up, I didn't feel like going outside to do more of their job. I explained that this wasn't complicated.

All they need to do is let the driver for this area know he needs to stop by my house. They said they could not do that without a tracking number. I asked them to just come, pick up the package. They said if they did that, they would have to bill me. I suggested to the supervisor that they schedule a pickup and "comp." it, or give it to me as a gift since I am working so hard to try to get them do their job correctly. The supervisor said she could not do that. I asked to speak to her supervisor. She said she would have to have that person call me back.

Do not give Cricket your credit card. They will charge it. You will fight to the point of frustration, and they will never give it back. Here is my horror story. I purchased 3 phones from the internet, with 1 month of service up front for each phone, for a total of $142.44. My monthly payment was supposed to be $118.11. Keep in mind that Cricket does not let you activate a phone, without paying for the first month.

About 15 days later, I receive a text that my next bill would be $256.88. My wife called the 1-800 number and they said "not to worry, you will not be charged that", and that my online transaction has not been applied to my account. About 15 days later, we get our credit card statement and they charged our credit card $256.88. When I called the 1-800 number, they said they do not see my payment of $142.44, and that they can not tell me why, or provide me with detail of why I was charged $256.88, and that I had to go to my local Cricket store.

My local cricket store could not help me with this problem and gave me 2-3 numbers to call, which all led back to the original 1-800 number.Turned out that they charged my credit card again for my first month of service for each phone, and continued to tell me they do not show my first month's payment that was paid up front. Keep in mind that cricket does not let you activate a phone without paying for the first month. If cricket does not activate your phone without the first month up front, how is it that I have service without paying my first month of service? I had the hardest time explaining this to them, to the point they said that my bank charged the $256.88 in error, and not them. The 1-800 customer service people hung up on me several times, and gave me the run around. I am still fighting it.

Others have also complained about fraudulent charges, even after the service is disconnected, and they canceled the auto pay. If this happened to you. I would advise you to change your credit card account, and get a new credit card number.

Yet again, UPS refuses to leave packages as my regular guy was on vacation. They are insisting for a signature which is not required by the company I ordered from. I left note on door with my signature as I knew the package was to be delivered today and I work and am not home for UPS daytime deliveries. This is an ongoing problem that needs to be resolved.

Our house is on a corner lot. There is a side gate which we do not use. It is wired shut to prevent our dog from leaving the yard. Since it is a picket fence and we have a small dog, the fence is reinforced with chicken wire along its entire perimeter. One week ago, we had a package delivered by UPS. It appears the delivery man decided to force his entry through our side gate by ripping the wooden gate off its hinges and separating the chicken wire from the picket fence.

Because I didn't see the damage right away, the dog escaped through the broken fence. Luckily nothing happened to the dog. The repairs cost me half a day and nearly $30 dollars - all because this delivery man was too hurried to walk around. Just to be clear, the front gate is clearly visible to anyone approaching from the side of the house. Any reasonable person approaching the side gate would see that it is wired shut, and noticing the front gate, would walk around.

We have had dozens of packages delivered by UPS and FedEx. Pizza delivery men, census workers, visitors, solicitors, etc. all seem to find the front gate with no difficulty. I'm convinced that this delivery man, probably running late on his route, decided to bulldoze through our gate rather than take the 30 seconds to walk around.

Friday evening, a box was delivered to my property. We live on two acres in the country. The driver left the box in the fenced part of the property. We have two large dogs, a puppy ~110 lbs. and another dog ~65 lbs. We've lived here for eight years. If we don't receive the packages ourselves, drivers have always put a note on the front door and placed the packages either in the back end of our truck which has a cargo shell or have placed boxes in plastic bags (against the weather) and left them behind a large cottonwood so they're not visible from the road.

We had no idea the box had been left until Sat. morning when we found the dogs chewing on some of the product from inside the box. Then we had to go on the hunt to even find it. I called UPS 800# to report the damaged items and to complain on the driver. Initially, I simply wanted an apology from the driver and the opportunity (thinking it was a new driver) to explain what to do if we weren't home at time of delivery.

Well, the driver called me but didn't apologize. Instead, Kim (driver) proceeded to rudely and loudly fuss at me for having complained about her. There was no apology. She was so rude that after a while I simply hung up. I didn't slam the phone down, just put it in its cradle. Since Kim had been to the property several times before and had always known what to do with the boxes we were surprised at her aggression and her irresponsible delivery. She had told me she left a note but not on the door, on the fence.

We eventually found the "note." It's a blank form torn from a sticky pad. Usually drivers put the time of delivery and where the package has been left. Kim wrote nothing on the blank form. So now, I have had several calls trying to resolve the situation. We don't want that one driver coming to our property because we don't have any trust in her ability to handle our packages with care.

UPS has offered us this solution: if you don't want that particular driver, you will have to pick your packages up at the nearest UPS service center. It happens to be 40 miles away! In the process of all these phone calls I've learned the following:

4. UPS doesn't care about the customer.

I feel held hostage by a driver who obviously feels she can do anything she wants and get away with it. I was told by Jonathon that he'd spoken with her and it wouldn't happen again - but how can I trust that when she's been working for UPS for some years. She already knew their rules and requirements and even what to do with boxes at our property when we're not home. On top of that, when she did do wrong, she felt obliged to be ugly to me instead of apologetic.

It is sad when a company such as UPS has no clue about customer service and so little control of a bad delivery employee. My businesses will suffer because of this driver and the UPS rep seemed to simply shrug. The attitude is, "If our driver is bad, too bad, there's nothing you can really do about it and you're stuck with whomever we send your way." I for one will do my best never to ship with UPS again! The box split open, my dogs pulled out some of the product and destroyed it. It is not so much the dollar value as it is the lack of satisfactory response from the driver and from UPS. The actual product is being replaced by the seller.

The driver claims to have attempted delivery. I was waiting for the package all day long, no attempt was made. My bell did not ring, nor was there a knock on the door. When I saw on my screen that an attempt was made and was not successful, I called UPS. I was told someone would call me. The person who has called me was from the office. The person said that the driver had no reason to keep my packaging, implying that I was lying about it. I called back the call center, and they basically said there was nothing they could do about it. So, the drivers can lie about attempted delivery, and there is nothing we can do except to wait at home the next delivery day!

UPS damaged our merchandise. We put a claim 4 days ago. No response. They are very careless in customer service. Large Co. Bad management

On June 8 2010, I had ordered a replacement fuel tank for my Polaris four wheeler. After several back orders from Polaris. Waiting patiently at my residence in Florida for weeks. I found employment in San Antonio,Texas. I called Babbits and spoke to Kali about the pending move. She suggested that Babbits would hold my order until written confirmation of my new address was sent. Left Florida on July 6, 2010. Having to make two trips from Florida via Texas. Also submit change of address with post office. Faxed new address on July 22,2010.

Called Kali on the 23th. She confirmed that the order was shipped the day before. On the 28th the first attempted was made to deliver. Babbits incorrectly got the address wrong. After a second ill attempted. I tracked the order to Leon Valley Texas after calling U.P.S. I spoke to a gentleman there who took my information and side that he would call back in a hour which he did. The problem apparently was the omitted of the word highway. The corrections were made over the phone. Also additional information was given. The parks name and the park manager who would intercept at the office in my absent. More information for the driver to use.

The gentleman assured me that the package would be there tomorrow. I spoke again with Babbits and informed them of the mess up. The correction was made on the tracking. On the 29th, I discovered it has departed Leon Valley and arrival in Houston Texas. I contacted Babbits again which Kali was already talking with U.P.S. Was informed that my package was route to Florida. How did they get an old address I don't know. As I am typing my parcel is in Mobile Alabama on its way to Florida where no one lives. Aug.2, 2010. Thanks a lot U.P.S. The economic down fall will be the condition of the parcel. If my parts are salvageable. And if not then a possible claim and reorder. And the stress and aggravation of not knowing.

I bought camera stuff out of NY over the weekend of 7/24. It was labeled and scheduled for pickup on Monday, the 26th. One package was scanned and one was not. On Tuesday, I tracked the one package that was scanned. On Wednesday, one of the two packages was delivered. I had hoped that someone had combined them. I called customer service to see what they knew. I was told by camera vendor that I needed to wait until Friday as that is the last day for delivery so they could put a track in. I checked online just to see what was delivered late in the evening. My package is in Mesquite, TX for its first scan. It is being sent back to Charlotte, NC by ground. This will allow them to get it to me the last day of delivery.

I spoke to customer service at UPS. I was told by them that wherever a package turns up in the system, they count that as the start time and place of the shipment, even though the label tells them where it was sent from. I used as an example if a package is sent from Seattle, WA to Portland, OR that has a two day delivery for ground shipment and it goes to Washington DC, that they will send it back across the country by ground.

He said yes and confirmed it would go back ground. He also said that "he does not know why it would be printed in Washington DC and shipped from there". UPS customer service also told me that not all scans of packages get put into their system. Why have a way to track packages if not all scans are being looked at. I guess if my package had been scanned into the system, someone would have seen that it was off track earlier.

I received a notice at my door today that UPS would not deliver my package without a signature. He checked Box A, which specifies that "your written authorization is required to leave package." My husband called UPS and spoke with the Fife, Washington branch (Dean). My husband said that we have our house up for sale and we still live here. We sill sign the back and leave for the driver. Dean said that he cannot do that and that it is against our policy. You see, I don't understand because our home has been on the market for over a month and they have been delivering because we still live here.

I called when I got home and asked to speak with a supervisor. Well, I got a hold of Dean and he said that he was a manager. I asked why the driver marked the box A when all he needs is a signature. Dean started arguing and I started getting upset with him. He said that he would not deliver because it's against their policy. I asked to see that policy and he refused to provide me with that information. He said that it is a high traffic area. He said that they are not going to solve this and I said, nope, because we are authorizing you to leave the package with signature. He said that they will put it on truck but will not be delivered. I got a little smart with him.

I waited and called back and spoke with Melissa in customer service. She said that we are all supposed to be a team and work together. She does not know why Dean said that. She is not aware of any corporate policy on the sale of homes--if the homeowner lives there and authorizes to be dropped with a signature. My package is with QVC and they did not require a signature, only UPS did. She said that she would send a message and ask corporate to explain why. She said that she spoke with her manager and they were not aware of any corporate policy. She would have someone call me within an hour.

As of 7:20 our time, no one has called. She said that this would be the Fife, WA branch. I told her that they would not call back because they are rude people who work there. Dean, especially, he needs to have a little ethics when he is dealing with customers. We have lived here for nine years and we still live here. I called back at 6:45 and spoke with Naomi. All she did was read the notes and said that someone would call and no one has called yet. This issue still has not been resolved. I am very disappointed with the lack of customer service with this Dean person. So my husband is driving down to pick up package.

Although complaints about UPS do absolutely nothing to improve their service, I'm going to add my complaint to the seemingly endless list of complaints.

Why this has no effect on them improving their standards of business, is beyond me. The rule seems to be that the bigger a business gets, the shoddier their customer service gets. UPS scheduled a delivery to me to arrive today. Their "Tracking" website shows one minute that it will arrive today. Refresh the screen, and it shows that I'm now an "Exception", meaning that they forgot the ** package at the station and didn't check before leaving.

So, that means that I have to wait the weekend for a shipment that was promised today, a simple 2 lb package. I phone the main office, and there's no apology, no reason for the error and that it just happened. That I have to wait another two days for something I was counting on arriving when promised.

When will UPS get its act together? Never, that's the answer. They simply do not care. I wish they would burn a harsh, cold death, and go away. Why can't someone create a competent company that does what it promises? Or at least, if an error is made, to try and fix the problem and not just blow it off. I guess it's too much to care about.UPS gets their money, and that's all that matters. UPS sucks, and I will never use them again.

I ordered a 40-inch TV and a BluRay DVD player online from TigerDirect.com on June 29, 2010. The products were shipped out via UPS on June 29, 2010 to my apartment in Bronx, NY. I was given two tracking numbers, **(BluRay) and **(TV). According to UPS.com tracking information, the DVD player could not be deliver on July 1, 2010 because "a correct company or receiver name is needed for delivery. UPS is attempting to obtain this information". Neither TigerDirect nor I received any phone call or email from UPS in an effort to get the correct information. Both party tried contacting UPS, however, the product was sent back to the TigarDirect.com warehouse on July 2, 2010.

Even though the TV and the Blu Ray player were placed through the same order, the TV apparently did have the correct information. According to UPS.com tracking information, a delivery attempt was made at July 2, 2010 at 11:50AM but "the receiver was unavailable to sign on the 1st delivery attempt. A 2nd delivery attempt will be made". On that day I was home since 11:30AM and no attempt was made. Even if the attempt was made before 11:30AM, no delivery notice was left behind for me. I checked that the second attempt will be made on July 6th so I took half day off of work to make sure I will be home to sign for the package. I was home since 12:30PM and stayed there all afternoon and evening. To my surprise, around 6PM I saw the message "the receiver was unavailable to sign on the first delivery attempt. A 2nd delivery attempt will be made UPS.com. This message was timed at 5:15PM, July 6, 2010. But in reality, no attempts were made, no one from UPS ringed my door bell or knocked on my door, I never received any delivery notice on my door or in my mailbox. I even asked the 24 hour security personal in my building and no one even saw a UPS truck.

I immediately called UPS customer service at 1800-PICK-UPS to inform them of this problem. I was told that they will contact the supervisor responsible for the Bronx area delivery and he or she will get in touch with me within an hour. I confirmed my cell phone number and waited for an hour and a half, but no one ever called. I called back at 7PM to follow up. The representative could not give me a reason as to why no delivery notice was left if I truly "missed" the delivery nor could he tell me when the supervisor will call.

He did offer me some other options, which I was already aware of: 1. The third "attempt" will be made on July 7, 2010. 2. I can pick up the package myself 3. I can pay $6.00 and schedule a delivery time Monday-Friday from 10AM-7PM. 4. The package can be shipped to an alternate address. I informed the representative of the following: I already took time off of work today and will not be able to do it again the next day; I do not have a car so I cannot pick up a 40 inch TV, this is why I wanted the TV to be delivered in the first place; I, like most people, work Monday-Friday, in the emergency room from 8am to midnight; and finally, no, I want the TV shipped to my home, no where else.

I asked if they could inform the driver to leave the package at my door if I leave a written, signed note stating that it is okay. According to the representative this was against their policy and I would have to contact the shipper (TigerDirect.com) so that the shipper can contact UPS. If I do not use on of these options, my package will be sent back to the shipper after the third attempt. I asked to speak to a quality assurance supervisor or a manager because the delivery was never attempted and false information was given. I was told to hold while I'm being transferred, after 45 minuets or so I was disconnected. I called back around 7:50PM and requested to speak to the manager again, this time I was also disconnected after holding for about 5 minutes.

I called back for the fourth time around 8PM and spoke to another costumer service representative named Linda (at this point I started to take notes of the representative's name). I expressed my concern and again requested to speak with a supervisor or manager. Linda told me that someone did try to contact me around 6PM, but my contact number was incorrect. That seemed unlikely since I confirmed it at least twice with the first representative I spoke to and the second representative I spoke at 7PM did not mention the attempted phone call. Linda said the only thing she can do is type a note for my account so the supervisor will contact me tomorrow (July 7, 2010) after 10AM. I asked if I can have the contact information for the UPS branch responsible for delivering to Bronx, NY so I can contact them directly.

She said that information is confidential and she cannot give it out because that's the company policy. My request to speak to a quality assurance representative was also denied because "no one is available". I hang up before she told me any other information. Instead I decided to contact TigerDirect.com and their representative, Fernando, sent a note to UPS stating that it is okay to leave the package at the door is no one is home. I am unsure if UPS will accept this request yet. As of right now, July 6, 2010 at 10:40PM, UPS.com tracking information states the next scheduled delivery date is 7/7/2010.

In summery, UPS provided false information stating that they attempted to deliver the package when in reality they did not. When this issue was brought to their attention (on four different occasions) nothing was done because according to them, nothing could be done. UPS did not try to look into the fraud nor did they provide me with a reasonable explanation or solution to the issue. When I requested to speak to someone in charge regarding this unethical, and likely illegal, conduct I was either "disconnected" or outright denied. I want the people responsible for this matter reprimanded. My package was delayed due to the irresponsible actions of UPS employees. I request compensation for the time and the frustration this matter have caused.

My company sent an old green mower engine for repair to the Philippines. We did fill up the declaration form that the engine is for re export after repair. We are surprised that UPS Manila trying to collect tax money of 11,580 peso from consignee. There should not be any taxes as it is for re export. I want to report this matter to UPS International but I don't have their contact numbers and the person to be contacted. I do believe this is just a dirty business they are doing together with custom officers in Clark Base airport, Pampanga, Philippines. Please help us to report this to UPS International so that other people will not become victims. I have copy of complete documents of the airfreight via UPS Brunei to UPS Philippiens. Please Help us as the engine is still at the airport and will not be released until the tax is paid.

The UPS delivery driver is lazy and does not deliver packages to the apartment door or leave any notice on the door. I am a disabled veteran that had my morphine left at the office without any notice on my door that it had been delivered. I believe that this medication is to follow some type of chain of custody. Some way of tracking down who has it. I have had a couple problems with the office not giving me my packages. It is unfair that UPS doesnt make any effort to notify or attempt delivery to a veteran of this country.

Our order came UPS and I noticed the box had been opened and taped back up. When I opened it, there were 2 boxes of coffee missing. I called the next day and spoke with a lady who said they would send out the missing coffee at no charge. In about 10 days I received a complete order along with another bill. So I have been charged twice. We are aged and disabled on SS and cannot afford to not get what we pay for or to be shorted.

Before reading the other posts, I thought I had a pretty bad experience with UPS, but my experience was rather mild comparatively...

I called and attempted to have my package held by using the automated system. The automated system did not give me the usual prompt to hold the package, so I pressed 0 to speak to an operator. I explained to the operator that I wanted the package held at the UPS facility, but it seemed like the option had been removed from the automated menu. The customer service representative said that the menu option was not available because the package was going to be automatically held for 5 days after the first delivery attempt. Being the second delivery attempt had been made earlier in the day, I asked him why a second delivery attempt had been made. He sort of stumbled over the words and said that the driver did that as a courtesy. It sounded a little odd to me, but since I had no reason not to trust this individual, I thanked him and hung up, assuming that I could pick up the package the next day he suggested.

The next day, I left work early to pick up the package from UPS before they closed at 8pm. I got there with only a few minutes to spare. I presented the InfoNotice to the clerk and was informed that the package had been returned to the sender. I told the clerk that I had called to have the package held and inquired about what went wrong. He first questioned whether I had actually called to have the package held. Then, after I told him exactly what time I called, he stuttered and in a confused and ill-informed manner similar to the customer service rep I had spoken to the day before, attempted to explain that Level 1 packages cannot be held. I asked him if it was customary for non-UPS personnel to know what Level 1 meant and to know these types of packages cant be held. I questioned why the customer service rep the night before didnt explain the policy rather than claiming that the package was automatically held. He flatly and with no sort of compassion, caring or concern for me, the customer, said that there was nothing that he could do. I left and thanked him for wasting my time.

I really doubt that my letter will end up anywhere but in the UPS customer service email trash bin, but Ive feel like Ive done my part. I have alerted them to a serious problem.

I doubt that Im the only person that feels that way, but because the package recipient has little or no control over what carrier is used to ship their packages, the egregious behavior will more than likely continue unchecked. But, I do hold out hopes that this letter may end up in the hands of someone who cares. The company slogan of my employer is remember who we work for, which is a way to remind each employee that their every action, positive or negative, affects the customer. I urge the UPS employees to remember who you work for, because many people depend on timely delivery of their important packages and trust you to ensure that happens. I am unsure if the employees at UPS consider this fact when they go about their everyday duties. If they did, I think there would be far less Internet based complaints regarding UPS customer dissatisfaction.

UPS driver left parcel at base of my mail box out on the road instead of delivery to the house. My house is 100 yards from the road. The tracking number is: 1Z 691 046 03 6674 4944. There was no damage since the weather is dry and no one stole the package. But in the future I would appreciate delivery to the house.

I can't stand the inefficiencies and rigid shipping procedures of UPS. They're not customer service orientated at all. I live in a dense urban environment (Harlem-NYC), where packages can't be left at my doorstep. I had a roommate who agreed to lookout for a package due on a Monday while I was at work. However, the apartment number was missing on a package, and I was able to see this "Exception" added to the online tracking page. It was within the hour of the Exception being added, so I called the Bronx Shipping Center real quick and tried giving them the apt. number so I could hopefully catch the driver while he was in the neighborhood. No dice... the sender has to alter the address. Fair enough, since this is probably to prevent fraudulent activity.

So, I have the sender contact them immediately after calling. Again, to hopefully catch the driver before it was too late. However, they were told that UPS "won't do same-day redelivery attempts" and that the package would be scheduled for tomorrow, even though the driver was still close by! They offered to hold it for pick-up, but it's a 119 lb. package so I simply couldn't do that.

I work a full time job, and tomorrow was no good since no one would be here. Complicating things even more, they refuse to give a time period any narrower than 9am to 7pm (all day), and they wouldn't let me reschedule the package for Saturday delivery, since it was sent out via UPS Ground, which only operates during weekdays.

I told them I wasn't going to be home on Tuesday, but that Wednesday would be better, since I'd be home most of the day. They said they'd have to make an attempt tomorrow regardless (Tuesday) and if no one is home, they'll try again Wednesday! But I'm sitting here telling you that no one will be there Tuesday. "I'm sorry sir, that's our policy."

So, because of a missing apartment number, which could have been checked and corrected before it ever became a problem, I have to miss an entire day of work because they have such a huge window for delivery times. 9am to 7pm! And if you don't schedule delivery times, why are there narrower window periods on your sorry we missed you slips?

My package is now 2 days late and I had to call out of work in order to be here to receive it. A simple call to the driver with the apartment number on the date of the first attempt could have prevented this entire problem.

Today was yet another day in many years of UPS delivery frustrations. A few days back, I placed an order from a large online retail site for several different items which I planned to use this weekend. Because this site ships from several locations throughout the US and I ordered several different items, they originated from multiple cities. In all cases I selected 2nd day delivery.

I came home today excited for my items to find one package shipped via USPS and delivered, one package shipped via FedEx delivered, and one UPS tag saying signature required. Neither I nor the shipper requested signature delivery for this item. I called UPS to ask why it was not left and was told it is the driver's discretion if they wish to leave a package at a door or not. I asked how it is that FedEx and USPS could deliver on time, but this was limited to only one company.

I have repeatedly had problems with only UPS in the past on this item. Really, it drove the issue home with this unlikely scenario of having 3 shipping methods in the same day come to my home. Multiple times in the past, I have called to request all boxes be left. They indicate the note is made on my address, but stress it is at the driver's discretion. I genuinely fail to understand why it is at the driver's discretion to decide if they wish to deliver a package I paid expedited freight on or not.

I recognize the person taking my call is not personally to blame for the delivery inadequacies. I stated this to her & asked that she take a note to the supervisor that I would like it on record the driver did not deliver the package as committed. She refused to take the note. I asked again and she said she refused to take a complaint against the driver when the driver did nothing wrong and followed up with "is there anything else I can help you with today?" I asked for her supervisor to document my concern and she again refused.

While I find their policy of not delivering unacceptable, it is something I have unfortunately encountered before. A flat out refusal to document a customer concern is the ultimate slap in the customer's face. I have since contacted the retailer to consider this service in their future shipping contracts. Moving forward, I will only purchase online from companies willing to ship via non-UPS methods. I also will be taking this to my next neighborhood meeting to make my neighbors aware of the deficiencies of service from UPS in our area on both delivery, and incident reporting.

A package was sent to the University of Puerto Rico which was closed due to a student strike. We went personally to notify UPS package center (they never answer the phone) and were told that the delivery truck was in Rio Piedras and we could get the package from the truck. After looking for the truck for 45 minutes, we were informed that the truck had returned the package to the Carolina UPS center.

We went there the next day at opening time and were told that the package had been returned. Following a discussion with the employee, who claimed it was not their mistake and that we were not correctly informed (even when it was himself that informed us), he admitted that UPS had failed in keeping the package for the expected 3day period. When we asked to talk to someone that could tell us if we would be reimbursed, he dialed the UPS center personnel which, as usual, failed to connect to any living person.

Item #350296002761 with a tracking # of 1Z8F00820300999415 was never received. UPS states it was delivered at the end of our icy driveway (which was not icy on the date in question). Our regular driver was off that day, to be fair. This is the first incident that has happened in all the years my family has been dealing with UPS and they had a business for over 30 years.

I started this claim on 12/28/2009 and have called many times and they tell me or my mom that they have to contact the shipper. Someone even came to the house and I signed a paper stating we did not receive the package. The value is just under $100 but as I am a full time student and work part time, that is a lot to me. Is there anything else I can do? Every time I call, I feel like they are telling me "too bad for you." Item was already paid for up front with my debit card. I ordered it on Ebay which I also wrote and they pretty much told me "too bad" also. I purchased the item through "Buy".

Two info notices were left on my door and I was home. If the driver rang the bell, I would have answered it and there would be no problem. This is a frequent problem with UPS. They rarely, if ever, deliver. I have to stand outside and wait usually. This service is not free and they should be held accountable for it.

UPS has a quite a problem with their billing. It may be intentional due to the number of times this has happened. Are they using someone else's cash for a while? That is one of the questions. When you ship an item that is one (1) pound you get a bill for shipping an item weighting seven (7) pounds. This has happened to us three times in the past month. We noticed it, called and got a credit. Larger companies who ship a large quantity may not notice this error, and therefore pay the bill as it is. Is UPS doing this on purpose to generate more revenue, hoping that no one notices? My advice is look at every bill and compare it to your slip that has your tracking number on it. We are catching these errors. Still we have to pay from the original invoice and receive a credit; therefore, we are that money for a short time frame. If not caught, company's shipping cost could rise tremendously!

Those are the words you hear from UPS when they fail to provide the service you paid for. Every UPS rep I talked to tonight had the same thing to say about their failure: "I'm so sorry, Sir." That phrase must be in their training manual. I have a plane to catch at 6am, Friday morning for a project in the Caribbean, and I ordered some specialized tools that I need for the project to be delivered 2nd Day Air.

When the UPS truck made a delivery today, I asked about this package, and the driver said, "It's not on this truck. Maybe, another truck will be coming." I called UPS customer service around 4pm today and asked about deliver status. The UPS rep said, "It's on the truck and is scheduled to be delivered today. They have until 7pm to deliver."

6:30 and no UPS delivery. So I called UPS customer service, and they told me the same thing "It's on the truck and is scheduled to be delivered today. They have until 7pm to deliver."

10:30, I call customer service; and they told me "It's on the truck and is scheduled to be delivered today." I asked the rep if he really believes there are UPS trucks out at 11pm delivering packages. He answered, "I'm so sorry, Sir." I asked the rep if UPS will ship the package to my destination in the Caribbean at their expense. "I'm so sorry, Sir, but there will be an additional $271.00 charge for this." So, it will cost me an additional $271.00 for their failure. If I ran my business like that, I would be out of business in a week. My shipping advice - FedEx.

I did a test run with UPS last week. We live in Hawaii, and have a business account with FEDEX. The problem is that FEDEX only ships out at noon each day. If your shipment is not ready, you have to wait for the next day - and there is no shipping on the weekends. I took my package to UPS on Thursday afternoon. It needed to be delivered on Saturday at a large Resident Hotel in California, near San Francisco. The package was not delivered until the following Monday, and when I called UPS, they told me that they do not deliver on Saturdays! I paid an extra $15.00 to have this service, and now find that it was not available? This company is going under, and I will be one of the ones that makes sure it does.

What good is NAFTA when UPS customs hit you for extra fees from online purchases?

I ordered a textile item from Canada to New York. UPS customs intercepted the item, created a UPS account for me, and proceed to charge US Customs Duties, other government charges, and brokerage charges without any consent or notice. The charges were in excess of $100. Plus, if I need to exchange the item, I will have to pay those same charges for the return item a second time. I was told by UPS I can file a form for the reversal of the duties, but the catch is: there is a fee to file this form to reverse the charges and the fee may be more than the actual duty!

I ordered something online, I need it. On 3/25/2010, I found a note on my door saying UPS was here, they need a signature and will be back on 3/26/2010 between 10:30-2:00PM. I was at my home. There should have been no way I missed that person. First, I went online to their website to request for them to come back that night because I will not be here that second date. Their website doesn't work. I found the 1800 number and called. She told me if I check a box on where they should leave the package, sign and print my name on the back of that document, they will just leave it where I told them to. When I got back, there was a second notice.

Now I am upset. I did what the person said knowing I was not going to be here and I still don't get my package that I paid for? So once again, I called. The lady explained I can go to Oshkosh to get it. Well that was great until they told me that not only do I have to travel to Oshkosh, I paid for the shipping to my house that I can't go until 7PM. Give me a break! What kind of customer service is this? I paid for the item, I paid for the shipping. Get me my ** product to me without hassle. Is that too hard to ask for?

Back in July of '09, I sent the following complaint to my supervisor who in turn forwarded it to UPS regional sales. Yesterday, this driver was put back on our route.

"Our UPS driver's behavior has been increasingly unpleasant and unprofessional. He has made me uneasy on several occasions as a result of his off colored remarks but recently I have been so uncomfortable that when I see his truck pull up outside, I leave my desk so that I don't have to deal with him. There were a few things that happened last week that were completely out of line that I would like to put on record. I feel that what happened should be considered sexual harassment and when I think about all the people that he visits on a daily basis, it concerns me that I'm not the only one he's harassing. If someone had not explained to me the definition of sexual harassment, I could have gone on for months being increasingly more and more uncomfortable and not ever have said anything for fear of unjustly accusing someone of such a sizable act. Knowing what I know now, I feel it is best to put it on record in hopes that no one else has to feel uncomfortable in their workplace.

"When I first started, our driver seemed pleasant enough but over time, it began to seem as if his stop in our office was more to chit-chat than it was for business purposes. He has increasingly spent more and more time in our office, stopping in to tell a joke or ask about our weekends. He started to come in 2 sometimes 3 times a day; always at random times, even if we didn't have a pick up for that day. It seemed odd to me but I didn't think much about it. Over time, it got to be distracting so we asked him to call before he came in so if we didn't have a pick up, we could tell him not to bother stopping by for that day. This worked for a few weeks and then he began to just stop in again.

"I began to get frustrated with his constant unannounced untimely visits when he would come into the office and I would be with a client on the phone and he could obviously see that I didn't have a pick up for him and would indicate such (by pointing to the lack of UPS packages on the counter and shaking my head and mouthing the words "nothing today") and he would hover at my desk until I was off the phone (sometimes upwards of 5 min). My job is detail oriented and at times very hectic and I don't want to think about having to rush off the phone with a client just to say hi to the UPS driver. I detest the 5-10 uncomfortable minutes I have to spend entertaining the UPS driver on a daily basis.

"All of this leads me to last week wherein I feel that his behavior has crossed the boundary into sexual harassment. I was obviously in the middle of a meeting with co-workers when our driver came into the office. I told him we didn't have a pick up, said thank you and returned back to our meeting. He says "Hey" hands me his phone and tells me to read the text message he received. The message said: [expletive, vulgar suggestion...."]. I handed him back his phone and as pleasantly as I could, I told him that that was inappropriate and to please leave my office.

"As I mentioned before, it was already to the point where I wanted to leave my desk when he came in. After he left, I turned to my co-workers and expressed to them how offensive the message was and how I felt about his lack of professionalism. They both pointed out that if I'm not at my desk, he doesn't stand around. He pops his head in the door, they tell him we don't have a pick up and he leaves. It's only when I'm at my desk that he feels the need to stay and visit. They have both made comments on several occasions about how different the driver acts on the days that I'm not here.

"Two days later, Charlie comes in and I am on the phone with a client. He hovered, as usual, and when I hung up the phone. I told him we didn't have a pick up for the day and that I would appreciate it if he stopped coming into our office like this. His reply to me was "Dang, someone's [vulgar comment]." He starts laughing as if he'd just told the funniest joke ever. I told him he was rude and that he needs to leave the office. He tried to get me to give him a high five and I told him again to leave. He finally left after I asked him 5-6 times to do so.

"The next day, not wanting to hear anymore off handed remarks and knowing that I had an important call to make, when I saw the UPS truck pull up out front, I closed the blinds and locked the front door and put up a sign that said "No UPS today." Instead of leaving it at that, our driver tries to open the door, sees that it is locked and begins banging on the front door. He yells through the door, "Have any pick-ups?" Then he leans down and looks through the open 3-4" of space not covered by the blinds on the window next to the door and starts to knock on the window. I looked at him, shook my head as if to say no, we don't have any pick ups. He stands there for about 30-45 seconds and then says, "Still [vulgar comment]?" He laughs and then he leaves. All the while, I am on the phone with a client.

"His disruptions and distractions are just too much to handle anymore. My biggest fear is that if he continues to be our driver, his offensive and insensitive behavior will only continue to escalate. I would like to avoid anymore discomfort and I would like to request that we contact UPS directly, file a complaint and request a new driver. If you would like to discuss with him the implication of his actions, I feel that he needs to know that his behavior is distasteful and repulsive."

I am appalled at how little respect is given to UPS clients. I'm not even able to file a complaint and I can't get a lawyer to touch the case because of the union. How disgusting! The consequences are immeasurable. I am on edge every time I see him pull up outside. I shouldn't have to feel this way ever, let alone at my place of employment.

So I missed the UPS delivery man when he attempted to deliver my package, as always. I work during the daytime, so this always happens. I called up my local UPS facility and explained the situation and asked if I could just come by and pick it up that evening. They said sure. About 20 minutes later, someone from that facility called and told me that my package was there and I'd be able to pick it up before 7pm when the front office closes. I left work 30 minutes early in order to make it there in time.

I got there at 7:45 and the people staffing the front desk acted like they didn't know anything about it. Then, one of them told me that they were waiting on the driver to come back with the package. I begin wondering why they told me my package was there if it wasn't. So then the office closes at 7pm and they move me into the security guard's office to wait for my package which "should be here in 20 minutes."

So I sat there and waited and waited and waited and waited until 8pm when I decided that it was pointless. I left. I called back the next morning and someone mumbled something as they answered the phone. I couldn't make out anything she said, so I didn't know if this was the UPS office or a random mentally disabled person who doesn't know how to speak. So I had to ask the lady if she was with UPS. She asked "what part of town" I live in, so I told her my zip code. Then she asked what part of town that is in.

It seems like someone who deals with packages all day would know zip codes for different areas of town. I don't live in a huge city. She transferred me over to some other lady, who then got my address and name and then told me that the former person I talked to had transferred me to the wrong department. Big shocker. She said she couldn't transfer me to the right place so she would have to let me go. Then someone calls me back 10 minutes later and informs me that my package is back on a truck for a second delivery attempt and that if I still want to pick up my package there, I will have to wait until the next morning. She said that someone "didn't do what they were supposed to last night." DUH.

After speaking with three different people on this call, the final lady I spoke with gave me the one and only "I'm sorry" that I ever received. I don't know if it's the entire company or just my local facility but the employees of UPS seem to be mouth-breathing ***. I think they all deserve government jobs because the only place you'll find less efficiency and moronic individuals screwing with you without an apology is a government office.

To make a long story short, even after I put a hold on the package with an automated person, I was never given an address for pickup on a Friday evening. They're closed on weekends. They turned around on Monday and tried to deliver it at 9:30am.

Wow! Apparently, this is not a question of being a Fortune 500 company! Somebody needs to go undercover like (Undercover Boss). What a waste of time, gas, service, and a host of other things to follow. I'm still trying to get my package

On 12/7/09, we insured and shipped men's 18K Rolex watch to The Charlotte UPS hub (not an ups store a corporate hub) at our local UPS store #1682 in Knoxville, TN. They told us we were covered and insured. It was delivered for a cod cashier's check inside the hub. It was picked up by the supposed individual we dealt with. We were told that cashier's checks have to go to UPS corporate and then corporate would send us a check. It would take 5 days. On the 6th day, we called about our cashier's check. They said no problem, check is on the way.

13 days later, we were called to the store to pick up our cashier's check. We talked to the bank and they told us the cashier's check was a counterfeit cashier's check! Now we jumped into action and called everyone we could to find help. We kept getting the same reply sorry, not our problem. We have not let this rest. When you see the cashier's check, you will see that in the corner of the check has a removable hologram sticker (like come on licensed sports products), PO BOX address not physical address for the bank.

Finally, I was able to get the Charlotte hub phone number and called for help. The check had no ID or DL# EXP date of DL on the check, nothing was written on the face of the check as verification by the UPS hub. I was told a 20 yr. employee waited on them and everything was normal, a $6,300.00 cashier's check with removable stickers and no id verification written on the check! They didn't' have sec. camera in that area they said. It took me 2 months to get this much info. How can UPS accept a cashier's check across the counter at the main hub &and not list any info about the person picking up the package?!

How can corporate have our check for 13 days and no one notice anything screwy about this check? UPS said corporate has a clearinghouse that the checks go to before they are shipped to us (the original shipper). Negligence, poor trained employees?! At the least, this 13 day lag time from corporate gave the criminal 2 weeks lead time from the crime. We were told the insurance was only for damage to watch in shipping! First, we heard about this lack of coverage we paid for coverage of $6,300.00 watch. I've talked to dozens of people, filed police reports to local, state and federal agencies.

But UPS were negligent in the accepting of the Wire fraud and theft from their HUB. We have been told to file a claim with our local store but no one knows how to file a claim on this. This hasn't been done before! But head of security at the Charlotte Hub says it's a huge problem. Who do you believe? None of them we are on our 2nd letter to all of the executives of UPS in Atlanta. The first letter generated the call from head of security, who does not know how to file a claim or who can help. We are still waiting for the reply from 2nd letter to hear from corporate directly, not a 9-5 standard reply UPS employee. If anyone has had this experience or ideas, help please.

UPS treats residential delivery customers like second-class citizens. Their service is often unreliable. I've been held hostage in my home for an entire day waiting for deliveries on at least 4 separate occasions. Even second delivery attempts have fallen far outside the stated delivery window. I've lost countless work hours, missed appointments and running errands.

I was to get a delivery on Feb. 13th, 2010. UPS said undeliverable conditions because of snow on streets, yet I was getting FedEx and USPS no problem. I finally got the package yesterday, Thursday 2-18-10. They had a note in their system on 2-16-10 undeliverable and we had perfect cleared street to my house. Blacktop showing. I have had numerous issues with UPS but this one took the first prize. I paid extra for a fast delivery for Valentine's Day which they ruined. It was a $100.00 gift that I had purchased as a surprise. UPS is a disaster most of the time. Very unreliable.

FedEx and USPS are making on time deliveries. Laurel MD UPS facility has huge system problems. Currently, I am still awaiting delivery of two separate packages for which I paid for 2nd day AIR with UPS. Almost a week later, no delivery date available. Now, two new purchases from Amazon are stuck at the same facility "due to adverse weather conditions." The snowstorm was almost a week ago. Everyone else seems to be back on track but not UPS Laurel, Maryland facility. Does anyone from UPS Corporate care? I need the items for my home-based business. And with no delivery date available for any of the packages and since UPS won't allow me to drive the 30 minutes from my house to pick up the items, I am just sitting here waiting and waiting.

This has been my experience with UPS over the last nine years. UPS is a delivery service, meaning their whole purpose for being is, well, to deliver packages. Sometimes, I actually get them. When I do, they are usually late. When I do get my packages, this is my experience.

Quite some time ago, a custom called "knocking" became a tradition in America and in many other countries. However, this tradition has completely alluded the Men in Brown. So, since they don't knock, you must be wondering how I ever know I have a package. Easy. The building shakes. In my younger years, I thought it was just another earthquake. Now I know: UPS has deposited a package somewhere near the entrance to my home. (I think the loud thud I hear is my package being dropped/thrown against the building or onto the walkway. )

Now, when I hear/feel this loud thud, I run to see if I have had a delivery from UPS. Sometimes I am able to get to the door in time to see the driver scurrying away like a scared mouse. Sometimes, I just see them jump into their "getaway truck" and take off. Unfortunately, I now am often interrupted by "deliveries" that turn out to be people stomping by in their pursuit of the Great Outdoors.

Sometimes, I hear someone yell something that sounds like "UPS" before the thud occurs. Then they are gone. If they need a signature, look out! They will stand in front of my door and yell "UPS! UPS! UPS! UPS! UPS!" over and over while they pound on the door impatiently. If I dare ask a question or make a comment, their anger escalates.

I have had packages delivered to the wrong address (unclear on whether the address problem occurred with the shipper or with UPS). However, when I told my driver about this, he rudely told me he had missed his lunch break to deliver my package. Um, first of all, you don't say that to a customer. Secondly, I missed my lunch, too. Know why? Because I was on the phone for over an hour with UPS!

This week was the last straw for me. I ordered checks which were to be delivered on Monday. They were not. I was here. The tracking said a delivery was attempted. It clearly was not. Tuesday. Different day, same story. Wednesday. I got lucky! I heard a truck! I ran/flew out the door, grabbing my shoes but not even putting them on, because I knew I would not have time. I was on UPS time! I rounded the corner and came to a screeching halt, just in time to see the big brown truck pulling away.

I spent most of this week on the phone with UPS Customer Service. As I am sure you can guess, I did not get very far. One supervisor actually told me she would call the driver and "see if he had time" to deliver my package. This was at 3:31pm. What!? You are the supervisor, and he is the employee; and you will see if he has time to do his job during working hours? Huh?! Am I being punked?

Today is Friday. In case you have not guessed, I have not received my checks. I have spent the whole week dealing with UPS and doing little else. I did get a local manager who was very helpful and apologetic and who really is trying to resolve the issue. I do feel that he will do everything he can. However, a lot of the damage has already been done.

This morning, a good Samaritan called to tell me that my checks were flying all over the city. (They have been cancelled now and are unusable, of course.) I met with a UPS supervisor at the "crime scene," where we found some of the checks to use as evidence. I think the driver was angry with my request that my package be delivered and decided to let my checks fly out the window as he drove off. Well, I hope he got a kick out of it, because this is a really bad time to be out of work!

I have made it clear to the powers that be at UPS that if this person is not terminated immediately, I will never order from another company again that uses UPS. It is not worth it to have to go through this! I have also begun to tell these companies that they will lose my business forever if they continue to ship exclusively with UPS. (I was told he will not be terminated, because he is union. However, due to the seriousness of this matter, I am counting on his union status not standing in our way.)

Contact the UPS Corporate Headquarters (info above) and let them know how you have been treated. Tell all the companies you do business with that they will lose your business if UPS is the only shipping option. Union or not, monopoly or not, they can't survive without us, the customers. (Remember Circuit City?) Take your business elsewhere and demand better service for your money!

Today, February 16, 2010, I contacted UPS Headquarters. I got "lip service" and was told UPS simply "lost possession" of my checks. When I mentioned it was a real coincidence that I complained and it "just so happened" that my package was the one for which they "lost possession," I was told that "That doesn't even make sense." Please stop this company from doing this to other people and then covering it up by saying it was a "mistake." That is an insult to customers' intelligence.

I had a product shipped through UPS for a ship date of 02/10. It was never delivered on 02/15. I called UPS in the morning of 02/15 to ensure that the package will be delivered on 02/15. I stayed home all day because I was told that the UPS person will be at my apartment between the hours of 9am to 7pm. I stayed home all day only to find that the shipment was again not delivered according to the UPS website due to "Emergency conditions beyond UPS control". The 2 day delivery package is now 5 days late. I called UPS to ask if my package can be delivered after 6pm because I already waited 4 days for this package and now it is going into a 5th day of nondelivery and they refused to work with me. I felt like I am asking these people to do me a favor when they are the ones at fault. I even tried to understand that they ignored the 2 days ship payment and just required them to give me a time of delivery after between 6pm and 7pm and they refused to work with me. The last time they tried to deliver a package to my apartment, they claim that on their second attempt the apartment address was not on the package. Which was a lie because the package first attempt was placed on my door by the UPS delivery person.

I just wanted to add my 2 cents to the list of complaints about UPS, which apparently stands for "Us? Poor Service". Up until December of 2009, for the past 8 years the UPS driver(s) on the route where I live were all quite willing and able to leave my packages at the apartment complex leasing office where I live. Now, they will not. When I confronted the driver the one day that I was home in the middle of the day, he told me that he "does not have time" to do that. Then when I complained to the local office, I was told that the drivers are not required to leave packages at the leasing office, that this is just a "courtesy" that a driver "may" do. I was also told that the box on the attempt to deliver form that says "will deliver tomorrow after 5" is "just an estimate".

Then I was told that the driver did go to the leasing office today and was told that they would not accept packages. So I spoke to the manager at the leasing office and she told me that the UPS driver had not even been there today. After waiting 5 days and over a weekend for a "3rd attempt", and leaving a big 8 X 11 note on my front door instructing the driver to leave the package at the leasing office, he did not, and he lied about it. Now, I have to get in my car and drive to the UPS office to get the package or else they will return it to the shipper.

I also will be contacting those mail order vendors and internet merchants to let them know that I will no longer shop with them if they do not give me the choice of delivery service. It appears that since UPS has a virtual monopoly on ground shipping in this country, and the workers are all unionized, they do not really have to provide any level of service at all, they only have to say that they do. I would like to suggest that someone get the government to look into this company and their very poor practices.

UPS strikes again. In the future, I will refrain from trading with any business (boycott) that uses UPS. After the recent snows in the area, I have noted that: A. My trash/recycling company who fails to serve at the drop of a hat, performed as contracted, B. FedEx trucks were making deliveries in my neighborhood, C. USPS only failed to deliver/pickup on Monday of this week, D. UPS trucks were in my neighborhood delivering on Saturday, failing to deliver my paid for two day delivery scheduled for the day before. This is their best effort to deliver? My Friday scheduled UPS delivery was called off on account of weather. This after the roads were cleared and the sun shone for two days in a row. All of Washington, DC was back to work and I had driven between Stafford, VA and Sterling, VA on Friday making pickups and deliveries myself.

I actually drove within blocks of the facility, as well as rural two lane roads. Had the computer tracking information been updated in a timely fashion (an alleged 12:00 noon weather declaration that was posted after 6:00PM), I would have picked up the packages myself and accomplished what they failed to do. The packages in question are relatively expensive Valentine's Day gifts and finding replacement gifts at this late date are unlikely. UPS is closed on Saturday for customer pickup or I would have gladly gone today to pick the items up. Unfortunately, UPS Chantilly, VA does not make such customer accommodations available. They are a M-F operation. I called the 800 number, waited for 15 minutes for a human and was advised that there was nothing UPS would do about their incompetence.

Apparently, if they use the catch-all phrase (emergency), they are not obligated to fulfill their contracts regardless if an actual emergency exists. The tracking site did say the delivery was "rescheduled", for when is anyone's guess. It is unlikely I will be available for their future deliveries and the items will be "returned to sender". The only one who won't be hurt by their callous incompetence is themselves. Their attorneys have insulated them from being responsible to their customers. My recourse will be to vote with my wallet and make sure all with whom I speak know my opinion their "quality" of service. If your business uses UPS, I will be trading elsewhere. I will celebrate the day they are out of business.

2/6: the igniter on my furnace bit the dust. Being a senior living on Social Security, I could not afford $350 to call for service. Immediately I ordered the part from a company on the west coast (the part cost $30). I know how to install it. I paid $25.77 to have it shipped 2-day air via UPS. They were closed until Monday, 2/8, and shipped the same day. The part was scheduled to deliver on 2/10. The tracking information said on schedule "out for delivery" as of 9 am. It did not arrive. Although I have called the 800 number several times, they assured me that the driver had not returned and would not return until his truck was empty. At 3 am the website changed the delivery to 2/11.

Now we did have a snow storm and it was the worst I can remember, but I live on a main road and it was very passable. I waited all day, again being assured it would be delivered that day. It was not. I called the local UPS center and asked if I could pick it up. They rudely said they had thousands of packages and could not go thru them to find one. I explained that it was a part for my furnace and I had no heat and the temperature was 20 degrees. They put me on hold, then picked up the phone and hung up. Again it was rescheduled. Now the delivery date is 2/12. I waited all day. In the afternoon UPS said that it was on the truck and they would be delivering until 9 pm, not stopping at the normal 7 pm. I called the local UPS center at 9 pm to see if by chance I could come pick it up. I was told no and it would not be delivered until 2/15. Sure enough, it has been rescheduled for delivery 2/15.

In addition to the UPS delivery service being unacceptable, the UPS customer service is extremely inadequate. They cannot help you with anything more than what you can get for yourself on the website. I worked in customer service for 40 years. If I had done my job like that, I wouldn't have had it long. I have had to keep my gas fireplace going 24 hours a day as well as a blower and fans to keep the heat circulating throughout the house. I thank God I have the gas fireplace. Not sure what I will do when my next electric/gas bill comes.

UPS strikes again. In the future, I will refrain from trading with any business (boycott) that uses UPS. After the recent snows in the area, I have noted that: (1) My trash/recycling company, who fails to serve at the drop of a hat, performed as contracted; (2) FedEx trucks were making deliveries in my neighborhood; and (3) USPS only failed to deliver/pickup on Monday of this week. My Friday scheduled UPS delivery was called off on account of the weather. This after the roads was cleared and sun shone for two days in a row. All of Washington, D.C. was back to work, and I had driven between Stafford, VA and Sterling, VA on Friday making pickups and deliveries myself. I actually drove within blocks of the facility, as well as rural two-lane roads. Had the computer been tracking information been updated in a timely fashion (an alleged 12:00 noon weather declaration that was posted after 6:00 pm), I would have picked up the packages myself and accomplished what they failed to do.

The packages in question are relatively expensive Valentine's Day gifts, and finding replacement gifts at this late date are unlikely. UPS is closed on Saturday for customer pickup, or I would have gladly gone today to pick the items up. Unfortunately, UPS Chantilly, VA does not make such customer accommodations available; they are M-F operation. I called their 800 number, waited for 15 minutes for a human, and was advised that there was nothing UPS would do about their incompetence. Apparently, if they use the catch-all phrase (emergency) they are not obligated to fulfill their contracts, regardless if an actual emergency exists.

The tracking site did say the delivery was "rescheduled", for when is anyone's guess. It is unlikely I will be available for their future deliveries, and the items will be "returned to sender". The only one who won't be hurt by their callous incompetence is themselves. Their attorneys have insulated them from being responsible to their customers. My recourse will be to vote with my wallet, and make sure all with whom I speak know my opinion on their "quality" of service. If your business uses UPS, I will be trading elsewhere. I will celebrate the day they are out of business. I am being deployed in the immediate future, and may be seeing my last Valentine's Day. Thanks to UPS for making it "special".

UPS claims they can't control the weather. And the recent winter blizzard has adversely affected both individuals and businesses. Most businesses care about customer service. I paid for two day air, yet the package won't be delivered on time as I paid. UPS doesn't care. Of course, UPS can't control the weather. However, since the snow stopped days ago in Kentucky, where the shipment currently is, and also the snow has stopped in MD, where I live, one would rightfully assume that the package would be on its way now.

It's not true. Also, UPS cannot tell me when the package will be delivered nor does UPS offer any accommodation or adjustment to the $16.20 I paid for a service I did not receive. UPS may be a big company and that seems to be all it cares about. From various complaints I have read on the internet, UPS does not care about the people who pay for their services, their customers. I wasted $16.20 to get a package here in two days. I cannot complete my project on time.

We recently noticed that our new UPS driver would not leave deliveries at our gate, as all previous drivers have done, usually without a problem. This results in a sticky note left on the gate right on top of the big yellow sign there that says "please leave deliveries outside gate," indicating that a signature is necessary and the driver cannot leave the package. We live in a rural area.

On several occasions, I've been in enough of a hurry to receive the shipment that I've driven 40 miles to the nearest customer service center to retrieve the package myself rather than miss another "delivery attempt." This, after I saw the driver in the street and ran out of the house to flag him down. He drove away with me in plain sight. The latest incident involved a piece of medical equipment my husband needs to sleep. I was home all day, never heard a truck, a horn beeping, or the dogs barking.

My husband was incensed by this latest occurrence and called UPS to determine what the problem was. They called back the following day to advise me the driver was 8 minutes away and if I could meet him at the gate to sign for the package. It turns out this is a new policy instituted by UPS to protect themselves from further problems at residences that have filed claims in the past.

My past claim involved a $5 Christmas hat that UPS allegedly left on our front porch, but which I never received. We live on 7 acres, fenced and gated, with 3 German Shepherds on patrol in the yard. No driver could possibly have left a package on our front porch. Nevertheless, we're being punished for someone else's incompetence. I'm certainly never shipping with UPS again and will go out of my way to order only from businesses that ship via USPS or FedEx. My husband had to spend another night of discomfort because his CPAP mask was not left at the gate, as specifically instructed by the shipper and the sign on our gate.

I purchased printing services and trimming for some bookmarks and returned a second time to repeat the same print order. However, when I received the bill, the amount was $44.14 higher than the previous print job. When I complained to the manager, he made several very lame excuses, including the fact the he was charging me by each bookmark, not each printed page. I've worked in the print industry for many years and so was not impressed when he tried to do this! When I also mentioned that their competitor charges exactly the same as his first bill for this job, he asked me to prove it by getting a signed receipt from the competitor.

Needless to say I was getting annoyed at his point, and demanded my $44.14 to be returned immediately. He offered to write me a check and I said no, I want a receipt and cash returned to me. He tried to print a receipt but claimed the printer wasn't working, and also he didn't have the cash in his register, even though this was in the late afternoon. So I demanded he write a receipt by hand and sign it and I said I will return the next day for the cash payment. He did this and I left.

I returned the next day, and the manager then made several more excuses about how his son made the pricing error and that he wasn't responsible for this. When I responded by asking if he was crazy, he threatened me with libel and pointed to the camera in the store. I responded with asking if he was now threatening me after trying to steal from me, and he demanded I say I was sorry, which I did but I also said for him to stop immediately, and return my $44.14.

He then tried to redo the amount without adding the taxes I paid. I said no, pay me now. I was very angry at this point and would not listen to any more of his lame excuses. He did give me the full amount in return, but took the handwritten receipt. I left the store at that point and will never return.The manager is a thief and a liar and no one should ever think of doing business with this UPS store in Chilliwack. I am sending this letter to the Better Business Bureau in Chilliwack as well.

I had a shipment delivery attempt today which required a signature. The driver did not ring the door bell. Asking around, this is typical. Additional wait time for packages to arrive. It slows down the auction process. The equipment needs to be delivered within a specific time due to the materials that it's made out of. At the end, the service that was paid for was not of quality service.

They don't seem to know the difference between before and after. I waited 2 hours today to pick up a package at their facility and still didn't get it because it was placed at the customer's service desk that closes at 5PM in spite of the fact that I told them I work until 5:30PM and will not be able to pick up the package until after 6PM. I've done this twice. When I went to pick up the package, their rep Tom told me I didn't call to schedule a pickup because it is not in their system. You'd think he was my father had you heard him yourself. I'm going to try again tomorrow. I'm complaining because the more complaints they get, the sooner they will have to clean up their act and stop hiring childish adults. I just want to add my complaint to the pot. Thanks for listening.

My dog's pain medication was ordered and scanned by ups on 12/22 for a "3-day select" delivery. I phoned ups yesterday (12/28) to find out when it would arrive. They said it would arrive today, 12/29. After waiting all day, I called again only to find out it will not be delivered until tomorrow 12/30 and I cannot come pick it up this evening. I've had problems with UPS before - they are incompetent in my opinion.

I am tired of getting phone COD notification phone calls from UPS for deliveries that are not mine! Today I got the third one in several days. These harassing phone calls must stop and stop NOW!!!

UPS driver sped from a complete stop to beat out my car after stopping at a stop sign. I was outside when the driver rode back by my home and harassed me and called me fat ass. I am 7 months pregnant; I have never in my life been called a fat ass. I hope that if someone reads this and has encountered a similar experience that they contact the UPS customer service and could aid in the termination of employees like this. Im expecting parcels from UPS this week, and I only hope that this driver is not delivering to this neighborhood. I hate to think of the things he says to other individuals.

I am still waiting on resolution of the second package and wonder if I will receive the other UPS orders from major on-line businesses that ship through the Franklin Illinois UPS office.

I paid for 2nd Day Air and received it on the 3rd day. UPS entry stated it package was delivered on friday @ 4:40pm. We were waiting for package and it never showed up until friday when we returned home. UPS insisted it was delivered on friday but they were not here to witness it,yet we were. Still they stuck to their entry as being delivered on friday,just by computer entry.

On October 30, 2009, at approximately 10:50 AM, I stopped at Mac Printint to drop off a package to be sent UPS. As I started to get out of my truck, I reached into the passenger seat to get the package. As I took my foot off the brake, the truck rolled forward bumping a blue mailbox belonging to USPS. I went into the building and told them that I had bumped the mail box, but saw no damage to anything. No one even responded to me. No one asked for my name, driver's license or insurance information. So, I left my package on the counter and got into my truck and left.

Before I got home, which took about half an hour, they had used the information on my UPS label to get my name, called my home, told my husband that I had smashed into the building and cracked the whole building! They proceded to contact my insurance company, State Farm Ins., and to call my home on a daily basis asking for money to fix the supposed damage.

I contacted State Farm and took pictures of my truck and the wall at the store. There was NO damage to my truck and I saw none to the building or mail box. Mac Printing's insuance agent, Heskett Insurance, filed a claim with State Farm for $650.00 and included in this claim is a copy of the front of my package with the UPS label. This is the only way that they could have gotten any information about me since no on asked me anything at the time of the incident. My agent at State Farm was shocked that they had copied the package and stressed to me that this is a violation of my privacy. I have contacted UPS and been given the run around from one department to another with no answers from any one. The people at Mac Printing have even threatened me with a law suit for the $650.00 if State Farm does not pay the claim.

The actual problem here is that my privacy was violated when they copied the label on the package. They had no way of knowing if the name on the package was mine or someone I was dropping the package off for as I have dropped off packages for other family members and friends a number of times.

They didn't know anything about my vehicle other than it was a black truck. Not what model or year or anything. I feel that my privacy was terribly violated. I have been harassed, threatened, upset, called a liar, had my name dragged through the mud in a small town and been in a state of continual stress since this began. No one asked any questions at the time although the person who contacted my husband told him that the whole building shook from the impact. My agent at State Farm agrees that this was terribly mishandled and that the label from my package should have NEVER been used in the fashion.

Our company receives shipments from UPS week day mornings around 10 a.m. We had customers & company mechanics waiting for parts to be delivered 11/18/09. At 4 p.m. UPS had not yet made delivery. I called the above listed number and talked with "Dudley", telling him UPS had not arrived. I was not hostile, just trying to get information about shipment. He evidently was having a bad day, with his attitude being so blunt. He told me the truck would be at my shop by 5. When I told him we normally got shipments mid morning, he told me if I wanted morning shipments I should get next-day air. I told him that was too costly, that FedEx and other companies can deliver in morning w/o next day air. He told me that I should go with them! He put me on hold at least 2 times, so I know he must have been getting other phone calls that were not helping his situation, and told me to hold on because he wanted to discuss "this" with me. He said he was well aware of the Kellebrew Farm Services - UPS "feud". I was not aware of it. Basically, I was appalled by his manners, or lack of them. I still cannot believe he had no better diplomacy than he did.

This is regarding a rejected shipment under trk # H7949385205, I have submitted to your brunch in Khobar, Saudi Arabia. Yesterday morning I have submitted a shipment contains a DNA test but when the sales man asked me what this envelop contains? by mistak I answered it contains document, while I suppose to answer it contains of DNA test samples. In the same day at night I received a call from the branch that this shipment is rejected because it did not contains document only and asked to come and pick up the shipment.

I came to pick up it but I found out that the envelop was opened by UPS staff which it is not right. My complain is that they have no right to open the envelop with no permit ion of me, therefore; I did not receive it.

I talked to the supervisor who said that it's their right to open the package. This altitude is absolutely not acceptable and the DNA test has spoiled off curse. This bad altitude cost me moral loss inaddition of financial, so I decided to complain to you against this unacceptable behavior. I need your support to find a solution to this matter. DNA test cost 310.00 ( USD ) Delay of test time Shipment cost 180.00 (SAR) custmer service supervisor tried to fool me

This was a backery dough baller. I asked if the package being wrapped in film would be OK to ship I was told that it would cost me $10.00 extra, I said that it was fine and that I want $1,200.00 of ins. coverage. total price $119.87 I said that it would be Ok . the agent never asked for payment. On moday the 9th of OCT. it was picked up by a UPS driver. I asked him if was OK they way it was wrap, he said that it was fineIt was a heavy package and asked if he needed help and he said it was fine. This 150lb guy pulled out and lifted up on the truck. I asked for a shipping label he said he would bring it the next day. The next day he dashes into my store with a shipping document puts it on my counter and runs out. I yell " I need to pay" he yelled back it was taken care of.

I needed this money because I had just started a new buiness and had bills to cover. There is so much more to this story but I won't bore you, I have recieved Phone calls a nd letters from UPS telling me that I should not have shipped my package the way I did , that the package was over weight by 100 lbs. their driver wrote down that it 140 lbs. they said it was 250 lbs. ?another call told me that the package was damaged , and a nother told me it was lost, when in fact it was documented that it was if in their warehouse and it had been veiwed buy the buyer. all UPS wants to pay is 100.00 because I did not have insurance

two weeks later I get a call from the buyer that the package is sitting in the warehouse she seen and touched , yet UPs insist that it is lost. and that is it. I am beat out of my money and my machine because of their incopetance. It has been a nightmare that I will never again will go throughbecause I will never again use UPs and do not reccomend anyone else to use them

I am writing on behalf of my parents.

A UPS Driver was speeding on their subdivision road and because of his speed he failed to stop for my parents dog. He hit the dog. If he had not been speeding than he would have had ample time to stop the truck and wait for my father to get the dog, who had barely left the driveway. My father was outside with the dog and saw that he was getting close to the road, which is not a busy road with a speed limit of about fifteen. He was on his way to retrieve the dog from the top of the driveway when the speeding UPS driver failed to stop and hit the dog on November 6. The dog was immediately taken to the vet where he received medical care and was diagnosed with a broken pelvis and would probably have to have one of his hind legs removed due to nerve damage.

I order House hold supplies, computer parts online. Every package I receive from UPS it's wide open, actually one could see all the content in side the box or package. I've filed complaiance on UPS site but no use. I've tried to catch the driver but I've no idea when this guy comes, he just leaves the open package at my door step. It's very frustrating why this guy is openning my packages.

I'm sure it's fraudulent to agree to provide a service and then not provide it. Their idea of delivery is to sit outside, somewhere in the area of the delivery location and wait. They wait approximately 20min, no call or alert so you can get your package, and then leave you an infonotice. Sometimes they log in a place they never went to at all and the next day when they sit in the area, they call it a 2nd attempt. The problem is, when I pay for a service of delivery, I want it at my door!

FedeX doesn't have a problem with doing that, no matter what neighborhood it's going to. But UPS drives around in brown trucks and then gives brown people substandard service, or no service at all. Then,they don't tell the shipper this information; they take the money, acting like they are going to deliver it and then make us go down to one of their central offices to pick up the package and deliver it ourselves! If you don't make special arrangements for this luxury, they send your package back to the original shipper and keep the money!

In February, I shipped 15 boxes of alpaca fleece up to Canada to have it made into yarn. I did my online "create a shipment" and have printed out my summary. For the value amount, I put in $10.00 per box. When I received my bill, they have added an additional $40.00 - $50.00 per box (15 total) The reason why is, they have taken the 15 total boxes shipped x the 10 boxes and given a value of $150.00 per box.

This is not my error - I have talked with a couple of people in the Supply chain as well as faxed a Ross in Canada with copies of the invoices trying to get this cleared up. They won't budge. They now want me to split the cost with them. It is not my error so why should I pay at all?

I am not sure how to get a resolution to this matter but can guaranty that I won't be using UPS again - we have other shipments going out but, I will certainly give Fed Ex a try next time!

i am very upset cause i needed my package for an open house today. the economic damage is that i never got to use my products for a open house today, lost money cause i only had pictures of my purses.. could not see them. also i have not received them yet. they may be damaged too

I ordered a product from NY. It was shipped

UPS. I had to return it, so I re-taqped the original box completely the same as

it had been shipped to me. Cost me $25 to ship, which was about right. I got a

replacement product also shipped UPS, the same thing in the exact same box. I

had to return it also, so I put it back in the box, re-taped it, and took it

down to the UPS Store (Woodinville WA, store # 0191). Suddenly, it was going to

cost $41 for the exact same shipping service.

The guy at the counter told me

that the box had grown an inch (!) and that was what accounted for the price

increase. I had him pull up my invoice from the last time that I had shipped

it, and he claimed that the box had grown one inch longer and thus cost more.

Instead of working with me, he told me 1. I don't make the rules 2. I will

cancel your transaction and you should ship this someplace else.

I was

flabbergasted- the guy was incredibly rude and clearly didn't care whether he

had my business or not. So, I went a block away to the FedEx Store, where they

cheerfully charged me $23 for the same service that I had tried to get through

UPS. To top it off, I asked him if I could have the business card of the owner-

he said sure, here it is, despite (as I found out later) he was the owner and

did not identify himself as such.

And you can't even complain about these guys. The UPS Stores are franchises,

and, as far as I can tell, there is no way to complain to UPS itself about the

situation.

I have learned my lesson.

It is UPS's policy to not leave packages in plain site on the front porch where they can be stolen. UPS does not seem to think that following policies is important. For a few years now, I have had an ongoing battle with UPS leaving packages in plain view on my front porch. I have called. Supervisors have been informed, delivery drivers have been talked to, but it doesn't matter. It still happens. I have had packages stolen off the porch, but no one there seems to care and I'm sorry just doesn't cut it. On several occations, I have been home to wait for the package and it was left on the porch. No doorbell. No knock. No nothing and I was home! So I finally gave up with my home address and requested that the package be delivered to my boyfriend's address.

His house is down a driveway a bit so I figured if they are not going to follow their own policy, then I might as well have it delivered where it's less likely to be stolen. the package today was delivered to the neighbor's house. The neighbor's house very close to the street and VERY clearly labeled as not my boyfriends address. There's a big 1018 right on the front. My boyfriend's address 1020 is also clearly marked right on the curb and on the gate at the entrance to the driveway. The gate is always open. So I call UPS and am told the local office will call me. They do. All they can say is the same old stuff: Sorry, supervisor involvement, and policy review with driver. Why didn't I think of that? It worked so well before. Oh wait, no it didn't. So I ask the guy what I can do, since they have a policy of not following their own policies, to ensure my package is not delivered to the wrong address or stolen.

The UPS store he says, but that costs more because I have to start a P.O. Box with them. Nice. He also said I could put the package on will call and pick it up from the shipping center. AWESOME! So I am now paying full price for delivery to my location, but I have to pick it up from the ship center because they are too incompetent to hire people that can deliver a package correctly, and hire managers that can train drivers correctly. I am done with UPS.

We were supposed to have a computer delivered on a Wednesday (September 9th, 2009). My husband Mark, handicapped, stayed home all day waiting for it without using the phone to leave the line open in case they called from the front door of our apartment building. Occasionally, knowing from past experiences that UPS hardly ever delivers to us the day they are supposed to, my husband would walk outside to check for UPS trucks nearby.

One of the times he went out he saw a UPS truck, looked for someone but did not see anybody. He went back inside to wait for the call but they never did call. After a while he went back outside to check and saw the notice of tried to deliver but was not at home (9283-7625-4473). That was at 3PM. I called UPS right away, told them what happened and they promised me they would send back the driver today and deliver. They were not able to assure the time but they made me very clear that the package was going to be delivered that day. I also told them to make a note to please deliver the box to our door, not the front door of the apartment building since the box was 30lb and my husband, again, is handicapped, unable to barely walk.

I canceled all my plans after work and run home to make sure I was there for the delivery. Of course the package was never delivered that day.
The next day they reattempt to deliver, called from the front door, my husband buzzed them to get it but seeing that they were not getting to the apartment he went upstairs to the front door.

He found the box of the computer at the front door but no sign of UPS. He cannot load any weight, so it took him 1 HOUR to drag the 30lb box downstairs to the door of our apartment. My husband walks with a cane even if he is 36 years old.

After a perfect business relationship for over 13+ years and a ups.com account with shipments sent out weekly out of the blue UPS canceled my account, after 4 phone calls i finally found out why. It seems that my credit card needed to be updated and i had an 32 day outstanding bill for $10.21. not only did o not receive an invoice for this bill but i was not contacted either, after all these years of perfect service this is the thanks i get, now i have to jump through hoops to get my account reinstated. what a joke!

This is a complaint against a young man at the UPS store in McHenery, It took this young man 40 minutes to wait on customers and a few of us got mad and went some place else because I'm new in this area. I couldn't,not to mention that there is a hair salon a few doors down,that was waiting for him as well he took this long and left the store unattened while him and his girl friend argued. I'm sorry I'm a firm beliver that customers come first and I wont be returning to that store. I think personally UPS lost a lot of its customers that day. You may want to do something about this before you lose more of your customers.

I bought a Mac laptop from Club Mac. They use UPS (unfortunately) to deliver it. I received a call last Thursday from an automated UPS voice system that stated that between 8 AM and 7 PM that same day the delivery would be made to my home. I rescheduled my day to accommodate UPS, in order to be home to sign for the package. Early in the evening I checked the tracking number on-line and it stated that it was going to be delivered the following day.

I was upset and called UPS. They transferred me to their Roswell, GA delivery depot. I was put on hold while they checked for my package which I decided to pick up at this location. I was on hold for over 20 minutes and when no one came back on the line I drove over to their building. The people I initially dealt with there looked around but could not find my package. The snotty-nosed female supervisor came out and told me it was still at their Atlanta depot. She was smug and did not care that I had lost my day because of her company.

Even though they delivered the following day, which luckily I was home for, I hope that others planning to ship using UPS will select another courier service. UPS is a disgusting, pompous company who, like Circuit City, will hopefully go out of business soon.

everytime i get on the freebies.com they say its commercial property its amobil home park can you please fix it . thankyou. my computer sends the message all the time that it cannot be shipped. the ups truck comes every day in this park.

Who is the client and who is the provider of services? IN our day and time,a lot of people are at work when UPS tries to deliver. Why does the company not instaure Saturday delivery? I actually had to run after the delivery truck with my car to get my package...that is after UPS left a computer on my door step (when I was not home) the day before! A company that refuses to take into account his clients' needs may just disappear eventually. I had to run to get my package before it was sent back and I paid for the service? Just wanted to let someone know. Nothing but shoddy service

We used UPS's website to create shipments and schedule pickups for packages. When we do that and print out the total amount charged to our account, we are billed a higher amount and when we do not pay that higher amount, we are charged finance charges. I have receipts that prove everything.

We have been overbilled on 3 shipments and have finance charges levied against us.

I want to complain the UPS Store #4384 's bait-and-switch tactics, and fraud sales activity.

The UPS store #4384 locates in Fremont, CA, 94539.

When I checkout the mailbox rental service, I clearly told the store employee that I use this mailbox for holiday package delivery. Also when I query the difference and limitation about the variable type mailbox, I am told that the business mailbox rental is used for business purpose only, and personal mailbox rental is used for person mailbox purpose only. Also I am told the difference among different size mailbox is just for customer's convenience only, and no actual limitation for them. The store employee refuses to disclose the printed price table flyer for their mailbox rental. Ken clearly told me "No big deal", "Everything is fine".

Under Ken's promise, I order 12-month small personal mailbox rental in Dec 13, 2008 with the price $171.

Since I make 12 month mailbox rental, my Christmas gifts & new year gifts are on the way to this mailbox, there is no way to stop the delivery. Ken significantly plays this type trick to force me to upgrade the mailbox rental to a much higher price.

This UPS store's activity messes up my Christmas shopping, and lots of my friends in this community know her behaviors. We are no longer desire to do business with this dishonest person.

To try nicely resolving the issue I go to the business, however, it is found that the lock in my mailbox is changed and my key does not work since Dec 24, 2009 without my authorization. Also, to my surprise, the business owner does not the refund the fee, and even he abuses the customers with the bad language. I can not believe that this type business activity happens in US.

As my previous words, the business owner issues the bogus advertisement to attract the customer without intention to redeem the coupon. He tries to take advantage the nice customer. I am obviously not happy with their business style, but I am too nice and fall into the trap by his bogus words.

1. Fully refund the mail rental fee ($171).
2. Responsible for the damage or cost if he returns or throws away the incoming package (To be determined).
3. Responsible for the extra cost by their discontinue the service and early termination of mailbox rental (To be determined).
4. Provide the official letter to explain the reason. Flexible oral explanation is not acceptable.

5. Forward my incoming mail/package to my address or call my cellphone to pickup.

On Sept. 22 2008, I had a shipment attempt of a bike I purchased from the US (total cost $1215.90) to me to my brothers place in Burnaby BC Canada by UPS. I had the package shipped to him for I was in the process of moving and had no address at the time. They made their first delivery attempt that day but my brother was not home and they left him a slip accordingly. That evening he called to see roughly what time he could possibly expect the next days attempts seeing as how he would be home.

At this point UPS has no answer to that and the next day they call him and alert him that the package was lost. I personally feel the bike had been stolen because where can a box that large disappear to? It either stays in the truck or goes to our Richmond holding facility. Regardless the package is gone and an investigation is launched. Throughout the first couple months of the tracking and investigation, UPS demonstrates its ineptness by constantly calling my brother and also mailing him the delivery bill of $131.23 for the lost package that was never delivered. This gets deleted.

Now into the month of Dec., Ups hasn't resolved anything and it is at this point I ask to speak to a higher level representative for I have nothing of where their process is specifically at (of which in the end I have no less than 4 upper level reps. I've dealt with to get answers). On Jan. 9 2009 I receive an email from the shipper saying he has spoken with a UPS representative and has sent them the information they requested and didn't know what else they wanted. The whole matter should have been resolved at this stage while the two parties were in contact about what was needed.

Oddly enough, on Jan. 12 2009, I receive my first email stating that the process has been started through UPS claims department to initiate a claim on my behalf so that I can get reimbursed. At this point they inform me about the information they require from the shipper. They state their liability lies with him ( I can only imagine seeing as how him name probably is on the original paperwork.) At 3.5 months into this process it is only because I seek some sort of justice and I finally am getting ****** off enough about it that it looks like they are finally moving on this. But you know what? Nobody cares about it but me because I am out $1215.90 USD and obviously UPS is in no hurry to get me my money. UPS maintains they have tried to contact the shipper by email and phone (no answering machine) but have had no luck.

On Feb.17 2009, I sent my representative at UPS a detailed email about how I would like to proceed. I asked her to send the shipper and email of the highest level importance, CCing myself and her boss about the history of this case, what steps UPS has taken, my level of frustration and where the process is at the moment. The email had been sent by her but to no reply. When the shipper was contacted at the end of 2008 (or beginning of 2009) that is when it should have been resolved. Instead here I sit. Obviously I'm ****** off that my package was lost and that I have not been compensated.

I also feel UPS has not acted in a timely fashion and has bought as much time to stall the processes and have me just fade off. And the shipper? At 5 months after this began why should he care since he got his money long ago. A few thing don't add up about the email I ask my Rep. to send this month. UPS states Claim paperwork was issued on November 5, 2008 with the shipper being sent paperwork at this time. If this is true why would it take him until Jan. 9 2009 to email me in which he doesn't mention responding to paperwork sent and only that he spoke to someone on the phone about what they needed. And why wouldn't UPS contact me at this point to let me know what is happening? They should have CCd me by email at this stage so that I saw where thing were going. But I was left out of the loop and no one cares but myself.

Throughout this whole mess I have kept all details including corresponding emails, all original billing of the purchase from the shipper and even taped phone conversations with UPS for what it is worth. I am obviously looking to get back the cost of the bike but at the absolute bare minimum my $125.50 shipping and handling fee from UPS that exists with my original bill (more like notshipped and mishandled fee). And yes, I might add, the package was insured. Should you feel the need for any more detail or corresponding proof or paperwork, I will send you what you need.

I was about to finish my Disney's International College Program in Orlando and I had a lot of things to send back to my school in Macao. I did not know how to take my baggage home because it was too heavy for me to carry and I planned to travel around U.S. for several more days before I came back to Macao. However, UPS came to Vista Way apartment to help us taking things home. In the afternoon of January 15, one staff of company's UPS store#4365 came to Vista Way apartment. I chose the UPS Worldwide Expedited service to my baggage and it cost me $517 which included insurance. The expected delivery date should be in 5 days as website said when staff typed my baggage information in the computer.

However, when I arrived Macao in January 26 I did not received my baggage. I was very anxious about my baggage. I called company in Macao and Guangzhou, China for help everyday to ask why I cannot receive my shipments. They cannot tell me the exact reason and said maybe there is something wrong with the address. I really do not know what is wrong with the address because it was pretty accurate (Macao University of science and Technology). It was yesterday, February 16 that my baggage finally arrived my school. It took a whole month for me to get my shipments! All my school books and my clothes are in that baggage, so I can only wear the same clothes those weeks and had no books to read in classes!

I called company's customer service hotline in Shanghai, China for refund and compensation but they told me to contact you UPS in America. I have to say there is a huge problem with company's shipping and delivering service process. As a customer, I wrote the correct address, I gave $517 the shipping fee, I called company when my shipment did not arrive. I did everything I can do, only hope to get my package. Unfortunately, it came out to be a whole month for my package from Orlando to Macao by UPS. I think if I didn't call company everyday to check my package, it cannot be with me now.

[UPS] company should be responsible for the huge delaying of my package. Another thing completely unacceptable is that I searched for help in company in Macao and they sent me to Guangzhou company, then UPS Guangzhou sent me to UPS Shanghai customer relations. I write to ask for the refund of my shipping fee which is $517 and the related compensation. Hope UPS can take care of my request eventually and take measures immediately.

I received a bill from UPS from the week of January 17, 2009. UPS states that they sent out this mail the next business day on January 19th. I received this today, February 17th, 2009 and the bill was due February 11th. I have to pay a late fee of 6% of the amount due this period.

Why won't UPS deliver after office hours, or at least provide some Saturday pick-up options? Most of us must stay employed in order to order packages that are subsequently shipped with UPS - doesn't it stand to reason that the shipping company should offer some evening delivery options? Not all of us can afford to take an ENTIRE day off from work in order to receive a package. I wish more vendors would use the U.S. Postal Service, which, believe it or not, is far more consumer friendly when it comes to package delivery. And at least the postal service offers Saturday pick-up (for those packages which require signature).

I find it impossible to believe that any vendor would consider using a service like UPS that is so consumer-unfriendly. Their competitor, FedEx, was able to actually page their driver and find out that my package would be delivered between 3 and 3:30 - I don't expect the same from UPS, but it would've been nice if they would provide the phone number of their warehouse, so that you can speak to someone there, instead of speaking to someone in Minnesota when you're calling from Pennsylvania.

Loss of one entire day's pay. With this in mind, what would drive me to EVER consider UPS as a shipping option? There's no publicity like negative publicity, and believe me, I am now on a mission to lead EVERY person I know or come in contact with AWAY from UPS.

They delivered a package to my home and left it in front of my door. I live in an apartment building with 7 apartments on each floor 3 flights. Who does that? I've had this problem before with UPS enough is enough.

I had a duplicate payment I made on an invoice from UPS and when I asked to have the credit credited to my new account as the credit was on a closed account, (I had to open a new business account with an out of state move) UPS not only removed the credit completely but then put that same amount as a charge on the new account and the old account putting me out of the original amount x 3. They use the same tracking number with an explanation of wrong shipper billed on both accounts. This tracking number happens to be the one on the bill I double paid.

I have made many calls and get the run around and nobody listens or one rep puts the blame on another department but no one fixes the problem. Supervisors never call back as well as regular employees that promise to fix it and call back tomorrow. They take no responsiblity for their errors. It just gets more frustrating.

At this point I'm so frustrated with their performance I'm considering cancelling my account comletely and will start using USPS instead. I have literally spent hours of my time trying to fix what should be a very simple billing issue but for UPS it appears to be too much for them to figure out which makes me question what happens if I have a complicated billing issue. May God help me or anyone else with that scenario.

If I choose to ignore this problem I'm out the amount of the overpayment plus the two erroneous charges I'm stuck with paying and if I choose not to pay them I get late charges and my credit is in jeopardy. A very unfair and in my opinion illegal situation. I'm basically bullied into paying for their mistake or I hurt my credit.

I was in dire need to get a very important document to my daughter in the Coronado area, I called the UPS store above and they refused to accept a letter from me overnite--they they decided they would for one time only fee of $15 -- I think that was outrageous, what, they needed lunch there? I think that was very poor customer service -- I never heard of a UPS store not excepting, usually with a $5 fee is the common practice -- maybe that store needs to apply a little more customer service, with a friendlier attitude, and change their policy to accomodate others.

Twice in the last 3 months UPS has drasically mishandled shipments. First they misdelivered a package even after I called to insure they had the correct address. When they failed to deliver properly I asked that the package be held at the central distribution center and I would come pick it up myself. When I went to get the package I was told that they failed to take the package off the truck and to come back at 8 pm (15 minutes before they close), when the driver (and the shipment) would return for the night. I did so, only to discover that the driver wouldn't be back until 8:45, and was made to wait even longer until the truck arrived.

For the second package that was mishandled, I ordered flowers--and was charged for overnight delivery to insure that they arrived fresh--only to see via tracking information that the package was improperly sorted and therefore misdelivered. It arrived 3 days late, NOT fresh, and no refund or compensation were offered.

I have had the last three packages delivered to my front gate. I live 3/4's of a mile back in the woods, I can not see my front gate or my second gat to my home. I have not authorized any package to be left tied to my front gate. I am disabled an do not go out of my house very often so the package my hang there for days. It can be stolen if the wrong people go by my front gate and I not know that it is there. This last package says to leave the package on my front door. I didn't request that but my front gate is not my front door. I have a black topped rd all the way to my house so there is no reason for the driver not to come down my road. I'm not sure why they are not comining to my door because they use to come down my road all the time when it wasn't paved.

All the other carriers deliver to my house and even the postal deliver large packages to my door when they won't fit in my mail box. If something is stolen I will not be charged with it when the package is tied to my front gate, My neighbor delivered this one to me and has seen mine and his packages tied to the front gate. I have told the drivers that I am home most of the time and if they don't want to go down to my neighbor's house that I would sign for their's because their road is not paved. I have witnessnes that have seen the packages tied to my front gate, so if something is stolen I will not be responsable for it. Even if your driver says he delivered it to my front door. packages are stolen all of the time in rural areas which drive up the cost for everybody.

i paid $200 to have boxes shipped to Va ...next day air..to arrive Saturday. my UPS station said LATE IN THE DAY DELIVERY. i did not require signature. it was important for these boxes to get to VA for they were needy supplies going to a family in Argentina that needed shoes and clothing...school supplies for their 2 boys. a church person was going to take them for us leaving the country on 5th early early flight. UPS made attempt to deliever at 11AM and NOON! people work.

when i called to complain Mr. Mendoza could care less. that is my feeling with UPS they care less about the customer. they said too bad we only try once. thats the problem of your local ups office promising you a delivery time late in the day. oh well. thats the attitude. when i asked for the supervisors name i was told I AM NOT GIVING YOU A NAME! this is the UNITED STATES! now two boys in Argentina have no shoes...school supplies or the very basics of what they needed. how can UPS be so UNCARING?

I orderred 3 Items form two different vendors. Both processed the orders quickly and had them to UPS the next day with trcaking information email to me. 1 Item orderred next day air the others 2nd day. I am currently on day 4 and am being told maybe I'll get it by the 2nd. So I asked for a refund on the shipping cost. Was told flat out that would not happen because of emergency conditions in my area. To this I add that I drive past the UPS in Pacific WA to go to work. Tiny Nissan and no chains, no problems.

I guess the truck driver went into labor during delivery or something. One of the items showed on the truck and on time up until 9PM and then went to the Emergency status as the other two shipments. Looked out side when the status changed driver must have been blinded by the stars that were out that evening. I mostly ship FEDEX or Regular Postal. Believe it or not I have had better luck with regular mail service than UPS. It had been years since I used UPS since the last bad experience. In my opinion nothing has changed, the service is still poor and there is no customer service when they are obviously in the wrong. It will be years before I use them again maybe they will have invented transporters by then.

The UPS driver always seemed a bit off as if he were on some illegal substance. Well to make matters true, he dropped off a packed the other day and bent down to tie his shoe. 2 bags fell from his jacket pocket and one seemed to be a white powdery substance, the other seemed to be some pills in a bag. Does UPS not perform random drug screening? Someone is going to get killed from employees like this. I have tried to report this but he still comes around delivering packages.

I ordered an approximately $600 camera and memory card package from amazon.com on a Wednesday. I paid for overnight deliver but because the next day was Thanksgiving I had to wait until Friday. I sat at home all day Friday in anticipation of my delivery. When 5:00pm came around I checked the tracking website. It said they had attempted deliver only 20 minutes prior. No way - no knocks, no doorbell ringing, no note left on the door.

I called to complain and see if I could pick up my package - you'll have to wait until Monday. But I work on Monday - no alternate arrangements could be made until after a second delivery attempt. There was a note left this time as expected but I did tell them I'd be at work. So I had to wait that one out. I called in to work on Tuesday so that I could be sure to be there for my third delivery. I didn't leave the house. Still no door knocks, no ringing bells, no notes. I checked the tracking website at 3:00pm. It said they had attempted to delivery my package at 1:07!

I called the distribution center - they said there was nothing they could do. I demanded to speak to management...they said tough. I threatened to come to the office and a manager called me back a short time later. They told me I could drive the neighborhood and look for the UPS truck. So I did. I paid $25 for overnight shipping and 6 days later I'm out in the cold dark night driving around a foreign neighborhood searching for a UPS truck.

Biggest complaint is their delivery service that requires a signature. They leave an automated message that delivery will take place today between 7:30 am and 5:00 pm. Basically their drivers run the same routes day after day after day and know approx. when they will be in the area within a couple of hours... Need to work on better scheduling arrangements.

My complaint is that the UPS drivers come only as far as the front lobby and leave notices for packages on the Property Managers office door (my office is on the 2nd floor). The drivers need to go directly to the apartment door and ring the door bell, as the resident might be home! If a notice is to be left, it should be left on the resident's door and not on the office door. It has been my experience that the front office won't deliver the notices.

i was to meet the driver at my old address at 1 o'clock, never showed, but driver said no one was there, fresno ups are dumb enbreeds.

At about 3:35pm, on Friday, September 5, 2008I was driving down 183rd Street between Hillside Avenue and 89th Street or Avenue in Jamaica, when a UPS truck blocked the flow of traffic. I got out of my car and said to the driver, I have to go pick up my granddaughter. He bellowed, I don't care nothin' 'bout your grandduaghter. Look you got plenty of room to get through here. I said no I don't.

The driver became enraged and began using 'other' language. I told him to calm down or he would have a heart attack. He them jumped back in the truck (plate# 62155JM), putting it in an available space as he should have in the beginning. As I drove by him, I advised that I would be calling the incident in. He began using his 'other language again. Subsequent to speaking with a supervisor, Serge, I was not confident that this situation would be adequately addressed; ego, this written compliant.

I was unnecessarily detained in picking-up my granddaughter.

As with every, yes, EVERY shipment I have recieved from UPS, it has taken a delay, and NEVER arrives on its scheduled delivery date. Unfortunately, many US companies will not ship to Canada with any other courier than UPS. Which also turns out to be the most expensive with brokerage fees. I have recieved many packages from the US from different couriers (usually USPS or FedEx), and there is never any trouble, is cheaper, never customs trouble, and always on time.

Now, with UPS unable to give me a new scheduled delivery date, I have no idea when my package will arrive, or if anybody will be there to recieve it.

PHANTOM DRIVER... DRIVER SHOWS AND NEVER CALLS OR TELLS WHEN...THEY MIGHT AS WELL NOT DELIVER ON THIS ROUTE AT ALL.

NO DAMAGES. DRIVER AND SPECIFIC GARAGE NOT RESPOMSIBLE AND ORGANIZED ENOUGH TO TELL CUSTOMERS WHEN THEY WILL BE DROPPING BY OR APPROXIMATELY WHEN.

I am in the process of having the worst customer service experience I have ever had with any company. I missed my initial delivery yesterday, and as given a redelivery window of today between 10:30am-2pm. Beginning earlier than 10:30am today, I have been waiting for my packages. It is now 6:30pm and I after multiple assurances that my packages will be delivered by the 7pm end of day if I would just be patient, I have just been informed by your customer service center that the (and I do in fact quote) "have no idea" where my packages are. To give you a little perspective of the day:

10:00am: Speak with a driver delivering packages to my next door neighbor who states that he attempted the delivery yesterday, but did not have room on his truck and believes the packages will be coming on another truck today. He also assures me that I will have my delivery by 7pm (end of business day today). 4:30pm: (this now being 1 1/2 hrs past your approximate delivery time) talk initially with an agent who lies over the phone to me and tells me that there is no way of contacting a driver. Incidentally, I do object on principle to any company policy that encourage a system of lying to customers. This seems to be extremely wrong for a company that prides itself on being considered "ethical" as per website. I ask to speak to a supervisor who agrees to contact the center (Quincy) and states that they will call me with an approximate delivery time within 1 hour.

5pm: Speak with the same driver as before (who is again in my immediate vicinity). He still doesn't have my packages. 5:30pm Call again, having not received any information within the 1 hour window. Speak with another supervisor who states that Quincy's phone was down and that is why I have not received any information, but that the main center received notification that 1. Quincy's phone was down and 2. that my packages would be delivered between 6 and 7 pm. No answer as to why no one from the main center was able to relay this message. 6:10pm Another UPS driver comes to deliver a package to my neighbor who lives in Apt 1. Asked him whether he had my packages. He informs me that he was contacted by Quincy regarding when he would be at my address and that he told them he would be here between 6 and 7pm.

6:30pm Call again and speak with a supervisor.

After some waiting and checking, am told the following: 1. There has been some confusion regarding the package for me and the package for my neighbor despite that fact that 1. I had been giving the notice number with each call that was filled out the previous day by your driver and clearly lists the correct name, address, and number of packages and 2. Individuals on the phone with me had been correctly identifying the name and number of packages on the phone to me with each discussion. Unclear where this confusion originated, since I have been given the notice number and confirming the name and number of packages with each conversation. 2. They "have no idea" where my packages are. 3. Despite numerous promises that I would have my packages at the end of the day, it was unlikely to happen. 4. It was unclear whether anyone would be able to locate or tell me where my packages are this evening. 5. I would very likely have to repeat this entire process tomorrow.

I would have to say that this has been an extremely unpleasant experience and it would be very unlikely that I would ever use [their] services again. In particular, I have several concerns regarding how this has been handled. 1. Obviously, I find it concerning that a shipment company could have trouble locating packages. 2. Customer service supervisors told me several times that I could use a more expensive service which would guarantee delivery by a certain time, or that I could pick the packages up myself (assuming that they could be found). I find it concerning that they are essentially stating that their basic service is inadequate. I am using [their] service in the hopes of having inexpensive, basic transportation for goods. If this requires either purchasing a higher level of service or essentially performing self service by picking up packages, this is of no use to me.

3. Please don't have service employees lie to customers. I was told repeatedly by agents that it was impossible to contact the drivers or to know where they were. Clearly as supervisors were able to do so, this is not the case. Still don't have my packages.

First they sent us a check for $100.00 which we sent back now they are offering us just $3000.00 due to the amount not being insured to cover the replacement cost.

Is this not negligence on the part of UPS who damaged the equipment in shipping and should they not be liable to replace the above for mentioned item values. The switches were damaged beyond repair and looked like tey had been dropped from a great height onto the ground, the circuits boards are cracked and for us to be able to continue providing business to our clients we need this resolved can you please help.

I'm moving across country from PA to CA, and needed to ship my possessions. In trying to determine the most cost-effective way to ship my possessions, I took an average weight box to the UPS store and asked for an estimate for 20 boxes equal weight/size of the sample box. I was told that there's no way they can give me a price that way, and the best way to get an estimate is to bring all the stuff in and they'll weight it all together and provide an estimate. The guy was very friendly and gave me his card to call to arrange a pick-up and he'll give me an estimate.

So I called an arrange the pickup and he gave me a form to sign that indicates he took 24 boxes, a suitcase, and a set of golf clubs. He required a credit card number as well. He was supposed to call me with the estimate and I can proceed (or not). However, I never got an estimate for him. I'd called him during the day to find out what the cost would be and he said he hasn't got it all figured out yet, and he would call me back.

Well, it was time for me to fly out to CA, and I never heard back from him. Then, I received my credit card bill and saw over $970 charge from the UPS store. What this store did was unethical. The business practice was completely deceitful, and I would never use the company again. I am working with the credit card company to see if there is any recourse, as I did not sign any credit slip authorizing the charges.

Its just that every time I have a package being delivered by UPS. The delivery person never rings my bell he just leaves the notice outside my door. I am at home waiting and I go and check there is a notice when I was home. I have been having these problems with them for quite sometime now and I am getting really frustrated. When I call over to the center the manager/supervisor is always very nasty and not helpful at all, and they keep leaving me 3 notices when I am home those three times. I have been making so many complaints. No one has yet to do anything about the situation. That is why I look to you guys to please help me! Thank You!

Received letter from corporate headquarters in GA, saying we were to cease shipping because we were being acussed of reselling their product. We are a small printshop in this town. Woman owned and operated.Before we opened in Aug.2007 UPS was in here setting up our shipping. They knew from day 1 we were going to be shipping for ourselves and for the public. They showed up how to pack and how to use the label machine.

July 2, 2008 they are trying to shut us down for bogus reasons. We cannot get a straight answer from anyone about anything. They have purposely give us numbers to call that lead you around in a circle. We were told to remove all UPS reference from ads and store advertisments. The cease date was July 14, 2008, no one has arrested us or called or come in to threaten us with legal action, but we have done exactly what they wanted. We have invested in buying our own boxed and packaging materials, we have never resold a UPS box. If they were to check their records they would see that we do not order shipping supplies from them. We have receipts for the boxes we sell to the public for shipping.

We will lose approx. 4-7 thousand dollars a month. As we are a small business this will hurt us. We do business with DHL as well so we now have to sell our customers that DHL is the alternative. As you can image, Christmas time last year was good for our business. We also ship to our printing customers and their business relies on being able to ship their orders out of state.

We are assuming at this point that what they are trying to do is stop us from shipping for the public so they can open one of their monopolies UPS Store in the area. I am looking for others who have the same problem and for help. We don't represent a threat against their big business, but they just have to have it all apparently.

Left after waiting 10 minutes past scheduled time for shop to open. Wanted to purchase stamps and propriator was obviously more than a few minutes late.

A UPS Next Day Air Package was placed in the mail box, rather than delivered to my home during the day, as requested and as promised. The mail box pickup, by my son-in-law did not occur until 6 PM because the mail box is far from the home.

I sent a package overnight early am on Friday, May 30. The package contained grant information that needed to be delivered on June 2, and millions of dollars were on the line. The tracking information claimed the package had been attempted to be delivered at 7:30am and 1:30pm, and had been undeliverable. Our receiver has a guard on duty at the gate at all times. This information was innacurate at best, and most probably a complete falsification of events.

Our receiver received a voice mail after 4pm with a number to call to get the package. This number was "not a working number." I finally called customer service a little after 5pm. The first person, Tiara, told me the truck had arrived back already and she would try to find somebody to take it out and call me back within the hour.

I waited at work for another hour (past 6pm), but nobody called me. I called the customer service number again and spoke with Mary, who could not redirect me to Tiara as she had already left, and took down a complaint form about the driver, told me I would be contacted within the hour, and we ended the call (nobody called me back). I called back and spoke with Arkiri (Artili?) who would not give me a customer id number or his full name, but told me he was in North Carolina. He told me the package was on the truck, when I asked if it was on the truck en route or at the warehouse in Landover, MD, as Tiara had said earlier, he insisted it had never been back in the warehouse. I asked to speak with a supervisor to figure out the correct information, and he hung up on me.

I called back and spoke with Lisa K, who immediately redirected my call to Matthew W, who promised the package would be delivered the next morning (a day late) and gave me a number to call if there were any problems.

I arrived at work the next morning to see that the package had supposedly been delivered and signed by a "Tashay" in the mail room. Our receiver had no record of any person by that name as an employee, had not seen a UPS truck by their office that morning, and saw no package in their mail room.

I called Customer Service and spoke with Kevin C and then his supervisor, Brian B, and after 45 minutes of speaking with representatives on Tuesday, June 3, where I was forced to explain the situation again, as no complain forms were connected with our account, which is what I had understood to be the only thing accomplished the night before, Brian realized my organization is a "Preferred Customer." I was rerouted to a woman who gave me her direct line, stayed on the phone with me, and in under 2 minutes discovered the package had been delivered to the wrong address, at the DOS loading dock, which was not where the package was supposed to be delivered, and was lost amongst the hundreds of packages there. Eventually our client went down to the location and sorted through the packages to find the correct one. Not a great way to begin the grant review process.

After sending the above into UPS, I saw a missed call on my work phone from the same number I had been in touch with. They left no voice mail or way to contact them again.

I would think this consitutes major fraud on the behalf of UPS, and someonw should look into it.

Their trucks are always be clean, and their drivers always the utmost professionals. Seems to me a front for scamming the public out of hard earned money and a loss of clientell.

I pay for UPS delivery just like anyone else but the local UPS drivers are so indiffernt and lazy, they will not deliver. My business suffers because timely orders do not arrive for repair of equipment. Not only do I have to go to an out side business for repair work that I can do if my packages arrive, I also have to travel 60 miles each time to do so.

Two bad delivery attempts: 1) tracking history showed that a note was left on door. 3 times he did not knock on door or leave a note. I called and complained and the operator said, "He's a good guy and he's been working there for years!" She tried to argue with me. She said she would tell the guy to leave package for pick up. When I got there, I found out she lied becaused I went there next day and it wasn't there.

2) A recent order, I waited from the morning hours till 6pm. They took so long I said they should return to sender. I found out they arrived at 6:30. They make everyone wait the entire day. My neighbor got a package that same day earlier in the day but I didn't get mine till 6:30? Why wasn't my package with the other guy who deliveried to my neighbor? my first order cost me $20 in shipping and a 10% restocking fee. my second order just $6 and the hassle of waiting all day. They should allow ppl in a rush to call the drivers and find out a status.

May 22nd I purchased an a/c compressor on Ebay. I paid for: Shipping & Handling via UPS 2nd Day Air to 744XX (includes any seller handling fees) $39.95 USD I looked up the tracking information. When I called and asked why I had not received my parcel I was told that there was weather conditions that prevented it from being delivered, however, my parcel was incorrectly shipped to Oklahoma City after arriving in Tulsa (I live in Tahlequah, OK). Oklahoma City is where there was weather conditions that prevented the parcel from moving.

I called customer service for answers; however the customer service with UPS was only argumentative with me. It is now 5/28/08 and I have not received my parcel. I paid $40 dollars for this service, and yet UPS customer service is hostile towards me. I was instructed the the package is arriving the 2nd day, however, the package was picked up by UPS Thursday the 23rd, there is Friday the 24th, Monday was Memorial Day, Tuesday the 27th. and now it is Wednesday the 28th.

I paid UPS to deliver this in 2 days because i wanted my package urgently. I was planning a trip that now I do not now if I can go on. It was necessary that I received this, and now I am wasting my time with this matter. If I could not receive this part on time, I did not need to pay for the 2 day air delivery. Again, UPS customer service is spinning the matter and not willing to help in the matter. This has cost me time and money. I have already booked a hotel room and took vacation days off from work for this trip of mine, and UPS has failed to provide the service I paid for.

Two UPS customer service agents refused a refund; one wrote, "There is not a guarantee that your package will travel in a specific manner requested by the shipper." This seems fraudulent to me. $19.15 paid for 2ND DAY AIR service that was not provided.

As a regular customer for 30 years of a large book seller, I've frequently had books delivered to my home. Of late, the driver has decided that the best way to leave the book is to break the lock on my sliding screen door so as to leave the book behind it. After 7 years of conveniently placed deliveries, I now have to buy a new screen door everytime I get a UPS delivery.

It had happened twice, and as I had no proof that UPS was the culprit, I replaced the door and moved on. Then, about a month ago, I was home when the UPS driver approached the screen door. I was ten feet away and asked him not to pull the door open. He did anyway.

I showed him the damage he'd just caused, and he immediately said he did not do it. He told me that he wanted to leave the books behind the screen door, whether it caused damage or not. "It's not my problem," he said.

I asked him for his name, and told him I'd discuss it with his supervisor. He would not say his name; he pointed at me and said, "My supervisor's an *******, and now I'm gonna make you sign personally for every package now. You'll have to stay home and wait for your deliveries."

I notified the supervisor, and told him I felt unsafe around this guy: that I could no longer afford his style of delivery. I explained that this was, at the very least, willfull vandalism, and that it was odd for UPS to to knowingly condone this. The supervisor promised me that driver would never deliver here again, and I dropped the matter. (I also replaced the door...again.)

Fast forward to yesterday. My first UPS delivery since the incident, and I came home to find a slip insisting that I remain home to receive the package the next day. I did (losing a day's wages) and called UPS. They sent out 2 "supervisors" with the package. One of them told me that he really did not believe me, and then told me, "Oh, we break stuff all the time." He told me he did not care what my preferences were, and that the same driver would continue to deliver here. He became quite loud and threatening in his tone, backpeddling and denying what he'd just said. He then said that he would note that all future shipments should be placed as I specified..I asked him if a customer is standing there and telling the driver not to break the door - and he does anyway - why would his instructions make a difference?

He puffed his chest and said that if I didn't like it, I didn't have to use UPS.

I've been in touch with several vendors and notified them that I would no longer purchase their products if they continued to ship with UPS. I know this is going to cost me more in the end, but I cannot, in good conscience, patronize a company that knowlingly works with a vendor that displays such blatant animice towards its customers, anymore than I could buy clothes from a manufacturer that uses child slave labor.

Given the supervisor's behavior, it's clear to me where employees such as this one learn to treat people badly. Bad customer service occurs because employees treat customers the way they think their supervisors treat them. Hostility begets hostility. My guess is that the supervisor would rather defend his employee than deal with an obvious problem. Then again, I've been an HR consultant for ONLY 23 years and published 2 books on the subject.

I could be wrong, but it's unlikely.