United Parcel Service - UPS Reviews

UPS is the only good postal service compared to FedEx and USPS!

I appreciate how the owner MR. ** went out of his way to help me get the package deliver to me in Houston. My package was deliver to wrong address, the person who got the package delivered went to multiple UPS locations but was not successful getting any help. Syed understand the situation, call me and give me correct information and I ended up getting pkg shipped to my location. This is great customer service and shows how dedicated he is to help customer.

I am writing to share my sincere gratitude for the exceptional service provided by one of your drivers, Steven **, in Blountville, TN. My package (Tracking #**) had been delayed, and I needed the contents urgently. Steven went completely out of his way to ensure the package reached me as quickly as possible once it was in his hands. His professionalism and willingness to help turned a stressful situation into a great experience. I hope he can be recognized for his hard work and dedication to customer service. Thank you, Jennifer **.

Absolute worst delivery service!!! I am a brand ambassador and I have to have my shipments on time so I can take the product to the store and promote them. Thanks to UPS. I’m about to lose my job because my products never arrive on time or the driver takes them to my next-door neighbor's house and they steal the product. I’ve had to call corporate, which you can never get a hold of a human being. I’ve had to call the local supervisors promise it would change. They told me to change it to an access point to keep it safe and now that I have it delivered to an access point it takes even longer to get my package.

I sent a package to my son in West Virginia for my new granddaughter. I was told there was no apartment # on there. Looked up the address and it was a house, I was also told the driver was too lazy to drop it off. It cost me 53 dollars to send this and they send it back to me and refuse to refund my money.

Next Day Air shipment sent on Thursday dropped off on time at my local UPS store on time and on Friday the supposed delivery date, the Package now says deliver for Monday! So no attempt to deliver the next day Friday or even Saturday!! There is a reason why people pay premium to send overnight package. It’s very callous on UPS to not care and schedule a Next Day Air shipment at a slower speed as ground. Absolutely and utterly pathetic from UPS. Customer service outsourced to India and they don’t even understand very basic questions and give false information.

Actually, I RATE UPS as a ZERO -- A Big Fat ZERO‼️...They lost 1/2 of my package & opened & destroyed the other 1/2 of it to my Granddaughter for her Birthday/Graduation.... I paid extra to insure it & they denied the claim...They are a Money Grubbing, Rotten company & I will NEVER use them again‼️

BE CAREFUL - UPS will try and sneak fraudulent charges on your bill - LOOK AT EVERY CHARGE. They just charged me $219.94 for changing an address from Unit #108 to Ste #108. What they do should be against the law, THEY BASICALLY STEAL FROM THEIR CUSTOMERS EVERY CHANCE THEY GET.

Crooks. Plain and simple. Upcharge for "Premium Membership" so you can even attempt to find your lost package, and never actually give any extra benefits or help finding packages- but they will sure as heck charge you every year (automatically) without anyone reaching out. The website is an absolute disaster and next to impossible to cancel the subscription! They hide it behind 6 different pages. Turns out you can't "cancel" all you can do is "downgrade" a couple times, and then "put account on hold" for 6 months until it supposedly falls off automatically. How sly and pathetic can you be where you have to hide like cowards, and trick people. there should be a big red button at the bottom of every page- click here to cancel your subscription... not hide and be vague. Crooks and cowards. Disgraceful and a embarrassing for us in the U.S.

We had a package shipped through UPS and yesterday we received a notification that it was being routed to a Staples store 20+ minutes away because it "could not be delivered". Upon finally getting ahold of someone from customer service (which was no small feat and took several hours) we were told that the package was out for delivery yesterday but it was "too late in the day to try to deliver it" so now we have to go pick it up instead. Apparently paying for it to be delivered to your house does not even guarantee they will try to deliver it to your house. As someone who has delivered packages for a living this is absolutely ridiculous and inexcusable. This is far from the first issue we've had with UPS so in the future we will avoid them at all costs. If you want something to actually be delivered avoid UPS. That seems to be too much for them to handle.

Our office had great success with UPS deliveries until they installed the new UPS Sorting Hub in Plainfield, Indiana. It must have a black hole. They lose large envelopes completely. Never recover them. Their customer service is of no help; all they want you to do is file a claim. Finding the missing shipments should be a priority. So far this year (and it's only July) they have lost two at this sorting hub. We are trying to figure out other options because we can not have this much loss.

If it had let me keep 0 stars, I would! UPS is terrible. I will always check from here on out if they are the shipper. They will lie to get you off the phone. They do not care if your packages arrive on time. They are making the claims harder than they need to be, so you will just give up! UPS lost my package, gave me the runaround for 2 days before they finally located it, and delivered it 5 days late. At that point, I was out of state and could not use what I ordered, and now they do not want to refund me the $248 extra I had to spend trying to make up for what they lost! If you can choose your carrier for shipping go with FEDEX! And just FYI, my address was not incorrect; they made that note in the tracking, which is a complete lie. Two orders were placed from the same sender and shipped on the same day to the same address. Only one package arrived because UPS sent the other on a journey!

We neglected to pack medications for a cruise in Alaska, and had my sister bring them to UPS to ship to us at the next port of call, Ketchikan. It cost $350, which is pretty outrageous but we needed the meds. I went to the UPS store to retrieve them, but no one was there. I waited ninety minutes, and again, no one was there. I had a brief window of time and had to reboard the cruise. UPS has denied either refunding the cost or returning the package. It was UNABLE to be retrieved during working hours. This is unreasonable.. Completely unreasonable.

Driver not knock or ring bell for urgent signature package. Left note, wrote name and signed on back in customer place. Called x 3 in day, nothing.

I am a retiree living in a flat and hardly ever leave the flat except for exercise and long walks which are generally near sunset. A parcel was sent to me via UPS containing samples required for a research project. They were supposed to deliver the parcel at my flat (** 105) on FRIDAY last. The address was correct and the parcel was not delivered - reason - wrong address! Then they said that it would be delivered on July 07. Today, July 06 I find a note on my door saying that they were 'Sorry we missed you'. Time 1:40 PM - they would not have missed me if the 'delivery man/woman had pressed the bell. THAT is a way to inform the resident that they are needed at the door! Even a 3-year old knows that. Now the next time I can get it is July 08 at a store about a mile from me. My work has been held up for 5 days due to the incompetence of the delivery person.

Paid for overnight $106. Didn't get it until 5 days later. Can't seem to get a refund because every bot, phone call or person just passes the buck. I don't see how you are still in business. I will go out of my way to find alternatives in the future. Tracking number **. Spent over an hour and half on the phone trying to remedy it. Still no resolve.

Looks like I can't hurt your reputation. I paid for overnight and you then notified me it would be 5 days late. Even during the 4th my packages still should arrive on the 3rd. I'm just a desert storm vet. Ss/VA works exactly like you do or I wouldn't be ordering truck parts one at a time every month til my truck starts. So far it's been since Christmas. Everything I try to do ends up just like this. Enjoy your possibly last 4th cause we can't continue on like this and expect success

Shipped package within the state to a business address. UPS claimed "cannot deliver." I asked if they would re send-I would have to pay again and didn't refund my $. Girl that waited on me total **. No help. My package was returned crushed. F UPS.

UPS is awful these days. Every time I have a package shipped through UPS it is super late. I have signed up for notifications so many times and not once have I received a text or email notifying me about progress. I even had someone specifically working on a tricky case and both the vendor and I were emailing diligently and they never got back to us. It is really getting absurd. Right now I have a package that was supposed to get to me yesterday, is showing it’s in my town on the tracking. But the delivery date is now a week from now?? How can UPS be so disconnected??

My $300 package has been in baraboo delivery point for 3 days. It's a holiday now, they said we can expedite. Funny, it's a holiday, so you're closed till Monday after today. Ugh. I work for USPS; this is bad service, period. We would never.

This company sucks. I hate UPS. Horrible customer service and Horrible delivery drivers

07/2/2026: I have been scammed! My products were shipped to a UPS courier with a label made from the company I purchased them from. Within 2 days UPS tracking system noted that my package was arriving the next day. Two days later UPS tracking noted that my package would be delayed. After more than two weeks, now my package is lost.

Customer service is horrible! They knock and run, not giving a chance to answer. Offer no options for obtaining your delivery.

UPS driver delivered my package that required my signature. They did not obtain my signature. They let someone in the apartment complex sign for the package. The package was an unlocked iPhone. Lost forever.

UPS attempted delivery of my package on June 24 that required a signature, but I was not at home. I went online and signed digitally, and it showed as changed instructions and out for delivery the next day. The package was never delivered nor was the information updated for two days. After a week, the online details only says "delayed." The most recent update was June 25 (processing at Fort Worth facility). No one can tell me where my package is, when it will be delivered, or what has gone wrong. A note was finally added that digital signature was not allowed (something that would have been nice to know last week), but still no updates on the package, where it is, or when it will be delivered.

I went to the location on North Avenue off of Morning Glory Lane to have a certified package mailed, May 16, 2026. The package was never delivered but returned to me yesterday, June 29, 2026. That is over a month and they would not even refund the money I paid. I am sorely disappointed with them and refuse to do any more business with them.

I am extremely frustrated with the handling of my package. My package was scheduled to be delivered yesterday, but it never arrived. Instead, the tracking information falsely stated that there was a problem delivering the package. This is simply not true. No UPS driver attempted delivery, no one knocked on my door, no delivery notice was left, and there were no obstacles preventing delivery.

This worthless company doesn't even deserve 1 star. Competent incompetent. If the drivers aren't lazy then completely uneducated. Not sure how they are still in business. If anybody gets a choice of how they can receive their package ups would not be on anybody list. I would choose a bike messenger from another city before picking UPS.

This is a 1-star review for the UPS website experience. I needed to retrieve our account number to provide it to a customer. Since our company does not use UPS frequently, we do not receive many invoices, so I expected this information to be available in the account profile or settings. Unfortunately, after searching extensively, I was unable to locate it anywhere on the website.

Multiple level failure: 1. Pkg not delivered on 2-day air guarantee, 2. Customer service could not identify corrective actions, 3. Instructed to "Call billing" from store and "Call store" from billing to correct/obtain refund. After seeking supervisory support- same message repeated "Cannot correct, call someone else." How is this an ongoing issue?

For years UPS has been hands down the worst, most poorly run, time-wasting delivery company that routinely destroys merchandise and delays delivery by 3-4 days AFTER sending a notice that it is out for delivery (but doesn't get delivered). Remarkable how pervasively BAD the "service" truly is. I use them as an absolute LAST resort ONLY when there is no other option. Amazing how they stay in business. If I could give a zero I wouldn't hesitate...

Located in Miami, Florida. I experienced the biggest scam by this company. Worst company for shipping.!!! They over charged me a ton of money for small package and after a week I was notified by receiver that package never arrived and that was on hold for almost 5 days and nobody from UPS contacted me to notify. Now after almost two weeks they get my call and said, "Oh we will contact you back in 24 hrs because we don't know what happened.!!!" This ridiculous.!!! This company is a scam!!!

I will NEVER EVER go through UPS for ANY shipping again!! What a nightmare this has been, a work phone was left by mistake, had to ship it overnight to Florida, I was floored when they gave me the price of $160.00. What?!?! But the phone needed to be there so had no choice and paid it. Tracking the package it seems it was delayed first by bad weather, then a delivery mixup, here it is day 3 and still has not made it yet! It went down to Miami, back up to Riviera Beach, just to have to come back down to Boynton Beach where it should have went in the first place!! Please if you are sending anything please don’t go through UPS, and customer service is absolutely no help and they won’t refund anything. What a joke!

Absolutely the worst international delivery service I have ever dealt with. No one at UPS can explain why a package is stuck for days at a transit location. Customer service is unable to provide any meaningful updates, cannot expedite shipments, and seems to have no visibility into what is actually happening. What’s even more frustrating is that packages are clearly not processed in the order they are received. A package shipped a week earlier can sit untouched while newer packages from the same sender move through the network and get delivered first. There appears to be no consistency, accountability, or transparency in the process.

UPS is the WORST delivery service I’ve ever had the misfortune to use. Paid extra for overnight delivery. Didn’t happen and “customer service” is TERRIBLE! Trained to say there’s nothing they can do. Repeated excuses. Lack of relevant knowledge. Inconsistent information. There is literally no point to having them. It’s just there to make you feel like you are getting help. My pkg was supposed to be delivered by 8:30 am on Friday. It’s now Sunday and no guarantees it will even arrive before the recipient leaves!! I will now have to do the work of making sure that when/if it arrives it is returned to me. They take no responsibility. Only excuses. I will NEVER use UPS willingly ever again. HORRIBLE! With so much competition you’d think they would improve their service! Mine is one of many negative reviews. UPS is a dying company. Good riddance.

Never using UPS again. Delivered 1 of my packages and kept the other that I needed that day. Told me it didn't have a lot or apt with my lot #. Well neither did the other package they dropped off. From now on I will just not order something if ups is delivering. Dispatch also told me the day it was supposed to be delivered that it would be delivered the next day and now I'm being told it's gonna be 4 more days.

I shipped four packages through UPS during my cross-country relocation from Hoboken, New Jersey to Portland, Oregon. All four were picked up by the same UPS driver on the same day from the same address and scanned into the UPS network on May 30, 2026 in Secaucus, New Jersey. Two packages were delivered. Two were not. UPS's own tracking system proves they accepted all four.

90% of my returns are through Whole Foods. So fast and efficient. I never have to return with a box. Lately my purchases have had to go through UPS. #1 inefficient and laborious. I ordered something through Amazon and 1st of all it was delivered in a thin plastic bag. Yup the box was thrashed and damaged. Luckily my item was not damaged but it was a gift so the box it came in was important to me. So I initiated a return only to find that my ONLY option was UPS. Then it required that I put it in a box though they sent it with a plastic bag!?!?

I contacted UPS about a package that was apparently not being delivered. Sammy the first customer service representative. I spoke to. Told me he couldn’t help me. That I had to call the sender and find out why they didn’t give the address. I asked Sammy, how exactly he had a tracking number if he didn’t have an address. That doesn’t make sense. He acknowledged that they did have my address and that he was lying to me. I’m not sure why. Maybe Tim moved. Didn’t pay y’all whatever they agreed to pay you to deliver my package. I also asked Sammy to let me speak to his boss. Then I spoke to Rohan. Ro continue to lie to me and tell me that they couldn’t deliver my package until I contacted the sender and lied and said they didn’t have my address even though he admitted they knew what my address was and that they had the tracking number. I’m not sure what’s going on. Ups really hope you all can get it fixed.

I funded by myself that the package I was expecting had been 5 days in a UPS location and was being returned to Tallahassee! Real important documents that I need to have in time! Nobody from UPS sent a text, leave a paper or call! So disappointed.