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United Parcel Service |
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Some complaints don't fit neatly in a single category. For example, Dennis of Nacogdoches thinks the company needs to import some smarter workers. Of course, not every shipment gets pounded into dust or sent off into the nether world. As UPS' defenders note, most of them arrive on time and in good shape. Here are some recent miscellaneous complaints: Terry of Reddick, FL February 7, 2010 We recently noticed that our new UPS driver would not leave deliveries at our gate, as all previous drivers have done, usually without a problem. This results in a sticky note left on the gate, right on top of the big yellow sign there that says "please leave deliveries outside gate", indicating that a signature is necessary and the driver cannot leave the package. We live in a rural area. On several occasions I've been in enough of a hurry to receive the shipment I've driven 40 miles to the nearest customer service center to retrieve the package myself, rather than miss another "delivery attempt." This after I saw the driver in the street and ran out of the house to flag him down. He drove away with me in plain sight. The latest incident involved a piece of medical equipment my husband needs to sleep. I was home all day, never heard a truck, or a horn beeping, or the dogs barking. My husband was incensed by this latest occurence and called UPS to determine what the problem is. They called back the following day to advise me the driver was 8 minutes away and could I meet him at the gate to sign for the package. It turns out this is a new policy instituted by UPS to protect themselves from further problems at residences that have filed claims in the pst. My past claim involved a 5 Christmas hat that UPS allegedly left on our front porch, but which I never received. We live on 7 acres, fenced and gated, with 3 German Shepherds on patrol in the yard. No driver could possibly have left a package on our front porch. Nevertheless we're being punished for someone else's incompetence. I'm certainly never shipping with UPS again and will go out of my way to order only from businesses that ship via USPS or Fedex. My husband had to spend another night of discomfort because his CPAP mask was not left at the gate - as specifically instructed by the shipper and the sign on our gate. Robbin of Chilliwack, BC February 5, 2010 I purchased printing services and trimming for some bookmarks and returned a second time to repeat the same print order. However when I received the bill the amount was 44.14 higher than the previous print job. When I complained to the manager, he made several very lame excuses, including the fact the he was charging me by each bookmark, not each printed page. I've worked in the print industry for many years and so was not impressed when he tried to do this! When I also mentioned that their competitor charges exactly the same as his first bill for this job, he asked me to prove it by getting a signed receipt from the competitor. Needless to say I was getting annoyed at his point, and demanded my 44.14 to be returned immediately. He offered to write me a cheque and I said no, I want a receipt and cash returned to me. He tried to print a receipt but claimed the printer wasn't working, and also he didn't have the cash in his register, even though this was in the late afternoon. So i demanded he write a receipt by hand and sign it and I said I will return the next day for the cash payment. He did this and I left. I returned the next day, and the manager then made several more excuses about how his son made the pricing error and that he wasn't responsible for this. When I responded by asking if he was crazy, he threatened me with libel and pointed to the camera in the store. I responded with asking if he was now threatening me after trying to steal from me, and he demanded I say I was sorry, which I did but I also said for him to stop immediately, and return my 44.14. He then tried to redo the amount without adding the taxes i paid. I said no, pay me now. I was very angry at this point and would not listen to any more of his lame excuses. He did give me the full amount in return, but took the handwritten receipt. I left the store at that point and will never return. The manager is a thief and a liar and no one should ever think of doing business with this UPS store in Chilliwack. I am sending this letter to the Better Business Bureau in Chilliwack as well. Juan of Madison, WI January 26, 2010 Had a shipment delivery attemot today which required a signature. The driver did not ring the door bell. Asking around, this is typical. BOB of Apple Valley, MN January 26, 2010 I took a box into the UPS store in Apple Valley to ship, having growing up in the small package business, I wasn't sure they would accept the pkg. I took into the store and asked them if this was okay to ship, 3 people looked over and said it was okay. I shipped pay premium for weight and size and insurance. The unit was severely damaged by UPS Corp. and when my nephew in Denver went to file claim UPS rejected on account not pkg. properly. They sent back to UPS store and I went in to file claim. They refused on acct. on pkg. properly. I proceeded to take to small claims court and told judge I asked them if okay to they said yes, they said that they have a sign that says we accept no liability. The judge ruled in my faovr and I got my claim for 402.00 The moral fo story is do not ship with UPSE stores and they cannot hold UPS Corp. liable for shipments. This is for general information for other people with UPS problems. Take them to small claims court. Andrea of Lauderhill, FL January 8, 2010 They don't seem to know the difference between before and after. I waited 2 hours today to pick up a package at their facility and still didn't get it because it was placed at the customer's service desk that closes at 5pm in spite of the fact that I told them I work until 5:30pm and will not be able to pick up the package until after 6pm. I've done this twice. When I went to pick up the package their rep., Tom, tells me I didn't call to schedule a pick up because it is not in their system. You'd think he was my Father had you heard him yourself. I'm going to try again tomorrow. I'm complaining because the more complaints they get the sooner they will have to clean up their act and stop hiring childish adults. I just want to add my complaint to the pot. Thanks for listening. theresa of portland, ON December 29, 2009 My dog's pain medication was ordered and scanned by ups on 12/22 for a "3-day select" delivery. I phoned ups yesterday (12/28) to find out when it would arrive. They said it would arrive today, 12/29. After waiting all day, I called again only to find out it will not be delivered until tomorrow 12/30 and I cannot come pick it up this evening. I've had problems with UPS before - they are incompetent in my opinion. Jim of Mechanicsburg, PA December 22, 2009 I am tired of getting phone COD notification phone calls from UPS for deliveries that are not mine! Today I got the third one in several days. These harassing phone calls must stop and stop NOW!!! Jean of Holland, PA December 10, 2009 UPS driver sped from a complete stop to beat out my car after stopping at a stop sign. I was outside when the driver rode back by my home and harassed me and called me fat ass. I am 7 months pregnant; I have never in my life been called a fat ass. I hope that if someone reads this and has encountered a similar experience that they contact the UPS customer service and could aid in the termination of employees like this. I’m expecting parcels from UPS this week, and I only hope that this driver is not delivering to this neighborhood. I hate to think of the things he says to other individuals. Catherine of Elmhurst, IL December 5, 2009 CHECK YOUR TRACKING STATUSES! Someone in the office committed fraud by typing in that the customer requested that the package be picked up at the Franklin Park center on two separate orders shipped using UPS. Had I not checked the status of my packages online I would not have seen the notes and would not have been informed that the packages were not being delivered as expected and within 5 days the packages would have been supposedly shipped back to the seller. I am still waiting on resolution of the second package and wonder if I will receive the other UPS orders from major on-line businesses that ship through the Franklin Illinois UPS office. Wayne of Huntington Beach, CA December 2, 2009 I paid for 2nd Day Air and received it on the 3rd day. UPS entry stated it package was delivered on friday @ 4:40pm. We were waiting for package and it never showed up until friday when we returned home. UPS insisted it was delivered on friday but they were not here to witness it,yet we were. Still they stuck to their entry as being delivered on friday,just by computer entry. Advertisement
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