United Parcel Service

I used our UPS account number to ship a small pallet of goods. Standard going rate was $300 to $400. UPS is attempting to collect $2,100 and threatening to take the matter to collections if we do not pay the demanded price. I spoke to two individuals on a conference call and we all agreed that UPS would make an adjustment and bill the shipment at a fair rate. The collections people at UPS refuse to contact their own people to verify this conversation. I agreed to pay a fair price and UPS will not accept a reasonable payment when offered. UPS has also threatened to revoke my existing terms for payment for parcel delivery service after twelve years of doing business.

I bought some phones from Letstalk.com and they had the bad idea of shipping the phones by UPS. In the past, I would just call UPS and ask them to reroute the package to my office address (due to the fact that most of us have to work and won't be at home when the package arrives). You don't want to hear about the nightmare I have lived for the past week or so. Not only did UPS refuse to reroute my packages but they charged me some $40 promising that if I did that, I could change the address online. Big lie! After they took the $40 immediately from my checking account, they said they could not do that because of shipper's restrictions. So, I was stupid enough to go to the UPS center located in Edison, NJ, only they did not know where the package was, and the UPS who was giving out the packages (who had a terrible attitude, was slow as heck, and had major communication problems) told me she didn't even know when the truck was due back. She told me this when it was past 9:30 pm on a Thursday evening.

That same night, I called UPS to complain. They said, "A supervisor will call you on Monday morning." That supervisor did call, but was yelling at me without even letting me explain the situation. She was so moody even; she said she was going to return my package to the shipper right away and not four days later, as stated by UPS this whole time the situation was going on. If you can, please avoid this shipper unless you want to put your customers on a hellish trip to nowhere. On a side note, I never got my phones.

Teller lost my debit card! - I just went through the drive-thru teller of my local Chase branch because their ATM machine was not working again. She asked me to send my debit card and picture ID, which I did. She sent me a withdrawal slip for me to sign for the $100 I said I wanted, which I did. Then she sent me the money and my picture ID back, but no debit card. I asked her to send it to me and she said, "It's in the tube". I said, "Actually, it isn't. That's why I'm calling you." She went, "I put it there." I told her, "It isn't here." She then said, "I'll just get you another debit card." No horror at having lost a card from here to there. No apology. I became very upset. Did I mention it is Friday morning, and I won't have access to cash the whole weekend? The supervisor finally came and apologized, and in the course of trying to explain the unexplainable, she said perhaps the card went into another tube to another customer. Doesn't that make you feel that they really know what they are doing?

I suggest everyone to never use UPS at all. This is the second time they lied, tried to deliver and none. A few years ago, I found my package in the lobby. I complained to them. How come this happen and I had my passport in the package? They apologized, blah blah. Now after few years, I am traveling soon and expecting very important documents, birth certificate. etc. The driver first went to the wrong home. Then when I called them, they indicated they notified the driver and a local person called me from the local office here in Calgary. She was extremely rude, raising her voice on me, cutting me, etc. She said a third attempt was made, but that's impossible because my wife was at home. So UPS is a liar, disgusting and they have very rude people. Never ever will I use their service. Please don't use it.

I was on a bike riding home and a UPS driver was not looking where he was going and almost ran over me. I was lucky enough to be able to miss him. But the jerk decided to then yell at me for being in his way! I wish there was some place to complain that will get some results, as it is very dangerous to be on the road with some drivers. They should be more aware of their surroundings as it is Bike to Work week!

This is the worst customer service company I have ever had a displeasure of dealing with and I will do my best to never use them in the future. In fact, I will do my best to avoid purchasing anything if it is delivered by UPS. The company arbitrarily decides a package requires a signature and won't accept a signature unless it is in person. Well guess what UPS, people work and aren't home. It is absurd. Even though I am willing to take the risk and have it delivered without me being there in person and with me just putting my signature on the notice, they left. They won't leave the package. No one is going to take it and they could easily deliver it to our backdoor where there is no chance of anyone coming to steal it. They also won't tell you what time a package will be delivered. I had to find someone to be at home all day waiting and then the UPS agent didn't ring the doorbell and just left the ticket to state they were going for the third attempt the next day. I just want to scream!

I had a package from Apple Computer sent to me via UPS. Delivery was scheduled for between 11:30 a.m. and 3:30 p.m. At 2:20 p.m., I noticed a sticker on my front door saying a delivery attempt had been made. The fact is that 4 people were at home and a car was in the driveway. Despite this, the driver did not ring the doorbell or knock on the door. The driver just walked up and placed an "attempt to deliver" sticker on my door. After a call to the national 800 number, we got a call back that we could meet the driver in an industrial area if we could get there in 2 minutes. We did, but this is terrible service. I will make every effort to never do business with UPS again. They do give fair warning as they have named their company "oops".

I have lived here for 6 years and I can say that the UPS service is the worst I have ever experienced. I have a sign posted at the front doorbell that says, "UPS and FedEx, please deliver to back door! Do not leave packages at this door". It is the same distance to the back door. My front door is not used because the hardware is defective and I have had packages go missing there. Most UPS drivers are very considerate, but occasionally, a driver will throw the package on the top step of the front porch and I will not know it's there. Much of my orders are perishable if left in the sun, which is a big problem if left at the front door.

Thursday 4:30 PM Alderwood Road, Walnut Creek, a private road. UPS vehicle, license ending in ** was speeding down this tiny road. He may have been upset as he had to wait a minute for a car to clear the path as it is a single lane, but grossly over-reacted if this was the case. Many children and pets adorn this country road and he needs to dramatically reduce his speed. This is highly unusual as most drivers are very courteous and respectful.

In January of this year, I was returning a large package to the company I purchased it from. I was issued a RMA from UPS. The first time UPS attempted to pick up, I was not home so they left a "UPS InfoNotice". The InfoNotice indicated there would be two more attempts. The second day UPS attempted to pick up, I was at home waiting for UPS to pick up. I checked the front door and there was a "UPS InfoNotice" marked "Final Attempt".

I called UPS to inform them of this and the customer service representative (or person claiming to be a customer service representative) basically said there was nothing they could do and I would have to bring the item to UPS to be shipped or get a new return authorization. I asked to speak to a supervisor. He told me that because I live near an industrial area where UPS does a lot of deliveries and pickups, they did not have the time to deal with my return item.

I made it very clear that the second day, I was home and it was not a third attempt! UPS made it clear they had no concerns and that the driver was accurate in that it was a third attempt - and even if it was - I was home! This has happened before and this is the first time I have made a complaint. The recurrence of this is obviously a pattern of conduct on the part of UPS to make one attempt at delivery/pick up and then the heck with the customer.

My accountant used UPS to overnight our taxes which also included all the documentation they needed to do the taxes. My husband was going out of town so we needed them expedited so he could review them, sign the necessary papers and fax them back to the accountant to be e-filed. The delivery was slated for a Saturday morning delivery. I waited at home and by 2 p.m., when the package hadn't arrived, I called the accountant and got the tracking number and started tracking the package. On their website, I saw that the package supposedly had been delivered to my front door at 10:12 a.m. This was now at 3 p.m. and I had been home the entire day but the package hadn't been delivered to me. As you can imagine, I was very upset. All our information that anyone would ever need to wipe us out financially was in that package. My accountant called UPS and spoke to someone, only to be told that since it was Saturday they had all gone home for the day. I was beside myself and my husband was really angry at UPS and their unwillingness to help us with this potential disaster they had created.

About 2 hours later - around 5pm - a neighbor knocked on my door with the missing package. Evidently, the driver had delivered it to the wrong address and then lied, saying he had delivered it to my address. My door has large, easy-to-read numbers on it. My neighbor - whom I had only met once - as I discovered, has a dark screen door and the numbers are barely visible.

So not only did the driver do a careless job, he lied. Is this the kind of service UPS wants to provide? Aren't they liable for this kind of mishandling of packages? I thought it was bad enough when they've left big packages at my front gate - not inside the gate and didn't carry them up a short flight of steps to my front door - just dumped them - but this has to be illegal. And if it isn't, shouldn't it be?

And given the significance of the material in the package, the driver should at the very least be severely reprimanded if not fired. What company can have an employee who is that careless and lies about it? I'm not a vindictive person. I just don't want anyone else to go through what we went through and if I don't speak up, it'll happen again. The next time, the person might not have such honest neighbors and they could be completely financially wiped out.

I, of course, have contacted UPS customer service. They seemed appropriately upset at what had happened. They assured me they would contact the supervisor of the driver. But it's 4 days later and a call with excuses for not being able to reach the supervisor isn't good enough. I guess they don't care enough and so now I'm going to make a lot of noise. I don't want anyone else to have to go through what we went through. It's not acceptable and UPS has a serious problem that needs to be fixed.

Wednesday, April 11, 2012 at FAG Bearings in Stratford, Ontario approximately noon, UPS driver sitting at customer. I came in and parked 25 feet ahead of small UPS van. A younger driver came around me, showed me the finger, turned around, came back toward me very close, opened window part way and shouted the ** word long for a few times. I asked him what was the problem several times and he would not reply. The young reddish hair male then drove away. I called my employer. FedEx freight said I threatened him. Not true. Your driver instigated the whole matter, where I was fired. Legal action is in the process for all parties connected. I demand a reply on his status.

I mailed a package containing a pillow I had made from one of my deceased mother's garments to my sister. The pillow, which weighed less than one pound, was delivered to an unsheltered side entrance at their home on an extremely windy day. The package blew away and after an extensive search of the area, was found approximately 1/2 mile from their home. I attempted several methods to contact UPS to discuss my disappointment with the failure of the employee who delivered the package to assure that it was safely protected from the elements. The process to lodge a complaint is unwieldy and really nonexistent. I requested a refund of at least a portion of my shipping fees and was denied.

UPS informed Staples that my package was delivered at front door on step. This is the information that Staples provided me about my delivery. The information UPS has is that the package was delivered. No location was given by the driver. My package was put on top of my car on the hood and put a large gouge on the paint. I contacted Staples about this and told them that I will never purchase from them again if they use UPS. I told them I want USPS only for all deliveries. Now, if Staples wants money from me, they must ship my orders via USPS or they will not get my money. I will not purchase from any company who uses UPS for my shipments.

It is the company's prerogative to ship my orders the way I want or to not get my money. I will not, under any circumstances, give my money to any company that will not ship my order via USPS. This is how I will address my distaste for UPS and its gross negligence and unconscionable dishonesty. UPS is a company without any ethical standard. I am also filing a small claims action in California. If we, the consumers, want to fight against unethical, dishonest, crooked companies, we need to inform them that we will not allow it anymore. No more money to anyone who uses UPS. Lawsuits in small claims court where there is evidence of wrongdoing and damage is very appropriate. If the consumer continues to purchase from companies who use UPS, that consumer is not real credible.

I purchased book on 3/14. On 3/15, my books were shipped via UPS. I never got any information. I called to the company today and turned out that they shipped it on 3/15. When they tracked via UPS, they told me that they attempted delivery on 3/21 three times and I wasn't available. That's a lie because I never even received yellow sticker to notify that they did attempted the delivery. To keep the story short, UPS promised to call me tonight at 8:30PM to deliver the package.

I called 1800 number and they told me it's going to be at 11PM. Also, I tracked my package and it shows that I requested my packages to be picked up, which never happened. I'm having problems with UPS since December. Somehow, my package was not delivered and got lost. Since then, I never get packages, they don't deliver and ask me to go and get it myself. This time, there was no notification at all. Poor customer service.

Being in the customer service industry for over fourteen years, I know we unfortunately hear the complaints more often than the good service stories. Please know that 99% of my experience with UPS drivers have been very good, but I wanted to bring to your attention a bad service experience I had with one of your drivers at my place of business this afternoon. A driver named Danny on trailer number ** came to my store for a delivery. I redirected him to have the shipment delivered at our other location, which is a building directly behind the store. UPS has delivered to our other warehouse location many times before and this has never been an issue. The driver made several poor excuses on why he couldn't drive around the parking lot to drop off the shipment. Then he told me if I wanted it delivered to their direct traffic! Locations are in the same parking lot. He did end up delivering it where I wanted it with no problem. I understand the UPS' drivers work long hours and are on time crunches, but he is in the customer service industry and there is no need to be inconsiderate.

On several deliveries, my packages were left outside on the ground in front of my building after one ring on my bell and the package was food. On two occasions, my packages were left with someone in the building without my permission. On 3/15/2012, once again he rang my bell once. By the time I got to the bell, he was in the building but he never came to my door. After a few minutes, I called from my window "what happened and where's my package?". He said he left it with some lady, stating on the door it says to leave my packages with her. There is no sign that states that on any door nor did she have my permission to pick up my packages. He was very rude.

I took the entire morning off to wait for this package. UPS has done this before, several times. They just stick a notice on your door after a feeble attempt at knocking. In fact, it has happened so many times I have specifically told the driver that my room is at the far end of the house and he has to open the storm door and knock on the door, loudly. The difference is this package was important that I took a half day off to wait for it and subsequently most of the afternoon chasing the driver down. Couldn't you driver figure out the only morning delivery I have had in twenty years might be important. That's in several dozen deliveries.

The package was for delivery before noon. It was marked signature required, as well as a second package from China being delivered. Only a complete moron would assume nobody was home waiting for the package.

I called UPS at 8:15 am, 11:55 am (after discovering the notice), at 12:58pm when UPS didn't call back as promised. They called at 1:24, 1:44 and 1:48 to tell me I could either meet the driver or pick it up later in Bethlehem (~20mile). The driver would be delivering packages to a garage less than two miles away (which, by the way is two right turns). The driver refused to correct his mistake and drive the 2 miles to deliver the packages he should have had in my hand 3 hours earlier. So, I had to drive to this garage and wait. He was supposed to be there within 20 minutes. He was late!

My time is valuable to me, and I should not have to waste an entire day chasing down a package. I assume this is probably the same driver that has left packages in the woods in the snow, or outside in the pouring rain with no protection. Not even a flimsy plastic bag to keep the contents from being ruined. The last time it was two food processors worth about $500 that had to be returned, thanks to UPS.

The postal carrier honked when she came up the driveway and I was at the door to receive two other packages. Don't UPS trucks have horns they can use when their fingers are too delicate to knock on the door audibly? When someone comes up my driveway, the neighbor dog almost always starts barking. I have two parrot, 5 feet from the door. When someone knocks, they let me know it. The fact of the matter is the driver did a pathetic job, but different from the past, this package was extremely important. UPS wasn't even going to bring it back Saturday, but Monday.

I paid Canoga Camera an extra $75 for this expedited delivery. They went to great lengths to assure the package (ordered after 5pm EDT) would leave in that night's shipment. After hearing the true facts, not the yarn that the driver spewed out, they credited me the full charge, as they should have. Now UPS should reimburse the vendor for the trouble you caused all of us, except the driver who didn't lift a finger to help. In fact, I'd prefer if he never show his face on my property again. Send a driver who is willing to do his job properly.

All my mail is being returned to sender. I have been to the post office and was told by the supervisor that my landlord should have someone in the office of the building to receive the mail when there is a mail box in front of the building. I asked to see that policy in writing and was told no. I am not the landlord!

Your drivers are so stupid that they have never been able to deliver any package of mine to the correct address. Customer service is of no use because all they keep saying is the package was delivered. I sent my adult son next door (as this is where packages are delivered) and fortunately my package was there. No one lives there which is good as I might never have gotten my package. The irony is my street number is clearly displaced next to my front door. Please hire drivers that can read or afford glasses. This is so frequent that whenever I order anything in the future I will pay extra to make sure UPS is not the carrier.

03/8/12 this afternoon, UPS came to the door and rang the bell. I was on the third floor, nine months pregnant with a seven year old and a mother who is in bed and can't move around as she wants to. I heard the door bell, looked out the window and said "I am coming". I told my son to sit at the table till I get back and rushed downstairs, only to see the UPS driver had already left and on the next block at someone else's door. So that means to say when I said I was coming, she started writing the slip. Now calling UPS, some of them are so nasty to you. The lady said "we will call you back in an hour". When I did not hear from them in an hour, I called back. The lady told me that the driver said they stood outside for five minutes and no one came to the door. I might be pregnant, but not stupid and can tell time.

Do you know they tried to cover their track already? The invoice number was not good anymore and the tracking number no longer say first attempt, but out for delivery by the end of the day. If the driver doesn't like their job, they should leave the job and UPS will get someone who is ready to work and someone who will enjoy their job. This is unfair. I placed an order and used UPS because I know I will get my package when I need it. I am angry.

One of your UPS drivers damaged my left side driver mirror on February 25th. I have placed numerous calls to UPS since February 27th. It is now March 8th and I have yet to hear from any UPS representative. This lack of customer service is unprofessional. I am requesting an immediate communication from a regional manager, not a middle man, to contact me ASAP so we can resolve this problem.

UPS driver drove off my driveway onto my lawn and destroyed parts of my lawn. I asked UPS to come out to take a look at it they. They told me they would not and advised me to do what I had to do.

We live in an apartment building directly behind a supermarket. We also have a secured parking structure with a gate. Delivery trucks continue to block the gate making it difficult and sometimes impossible to enter or exit. If there is something that can be done about this, I would appreciate a response.

On Wednesday, February 22, 2011, UPS had a delivery for me. I was not aware of it but I was out and noticed the truck parked outside. Since I knew I had orders I run upstairs to try to catch him but he had already left. I met him in the lobby and asked if he had a delivery for me and gave him my name and apartment #. He said yes so I told him if he is going to deliver it to my apartment. He said their policy is if they made one attempt and the person is out and he is met outside he's not returning. I told him, "But this is a big box. I can't carry it." He said well there's nothing he can do. I understand their policy but the worker had no work ethics. First, he was speaking to me like the stereotype of people leaving in the projects with no respect.

Well, I told him he can keep the package and return it on his next delivery and he walked away. There were many people in the lobby waiting for the elevator and witnessed his disrespect and disregard for the company he represents. The reason for my complaint is to let workers dealing with the public know that everyone should be treated with equal respect. I know if he went to 5th avenue or Madison avenue or Park avenue, his attitude will be different. There are educated people leaving in the projects and money has no ethnic color.

The next problem with UPS that needs to be investigated is that they outsource their customers service reps. When I called first I believed I got a woman from Atlanta. Next, I got someone else. All they do is to send an email and someone in your region will contact you. A woman from the 718 area code contacted me. I think her name is Estrella. I returned her call, left me on the phone for over half an hour. When she finally came on the line with the same breath handling all the phone line, I explained to her why I called and asked to speak to a supervisor or manager. She told me that none of them are there. I asked will they be there in the morning and what time. She said they can come in anytime. She has no idea.

I called back the headquarters and spoke to a Johnelle and told me someone will call before 7:30 pm. The call came at 7:05 pm and that same Estrella told me that the supervisor will call me in the morning. I received no call. I called back the headquarters and there I was in the Philippines. I asked for someone who is dealing with Consumer Affairs. Her name is Shay and said that she has no direct info. I asked her where is this since I recognized her accent. She said is in the Philippines and they have no access to phone numbers to the UPS office. UPS service is very poor their service is outsourced and they should have people in the USA dealing with these complains.

The woman Estrella I spoke to in the 718 area code sounded like she was in a mad house, very unprofessional. The government should investigate UPS very closely. There should be free access to contact someone in the USA, not going around the world and they have no answers. And I searched the web and found no complaints contact and the 1800-742-5877 is the outsource number, just telemarketers.

I received a notification card stating that my package could not be delivered due to the address, which I checked and it was correct. The notification card said that my package will be withheld at the UPS office in LMM International Airport in Carolina Puerto Rico until February 22.

I proceeded to visit the UPS office to pick my package up and surprisingly, I found out that the package was returned to the sender. UPS procedures are inappropriate such as the service at the office counter. Clients deserve respect from the UPS Company as well as good customer service.

The UPS driver of this route feels that he can pull up on the sidewalk in front of my home and tear my lawn up. I am 78 years old and I have lived at the above-mentioned address for 50 years. I take great pride in my property and the way it looks. I would ask that you make sure that your UPS driver parks on the street along with everyone else. I have had to hire someone to come out and fix the deep holes in my grass and reseed as well. Thank you in advance for your direct attention to this matter.

I spoke with a manager from your billing department, explaining my ripoff by UPS. The only response was I need an invoice number. I said I do not have one, but you have my account number, my credit card number, my home address, my ssn, and date of birth. But to solve my situation, I need a damn invoice number, which I did not have driving on the highway. So I had to call another department to get this invoice number, which was 3 numbers after my account number.

I shipped a letter which weighed 00.0.100 lb, a standard letter, overnight TN to WI. ($29 + fuel cost total $32 + going and return) A lady from one of your department called me to let me know my debit card date was expired. I need to update the card, which I did. I happened to ask the total bill, she said $116+. This must be a mistake; it was only a standard letter. She then said it looks like they added 9 lb to my bill. All I sent was a standard less than 0.8.

The situation should have been handled in-house. Why aren't UPS working as a team, solving customer problem. This was a UPS mess up. Why do I have to call 3 different departments on a UPS mess up. I will post this on Facebook and call a news media to resolve this situation. 24h response I do not have. They said the amount to cover this ripoff bill someone at your distribution center made erroneously.

I have owned this store for seven years. I open at 11am. The signage on the door very clearly reflects the hours of operation.

UPS driver tries to deliver a very important package on Friday at 10:09 am (we were closed). So on Monday following the unsuccessful Friday attempt, this Einstein UPS driver make an attempt to deliver the same package at 9:30am. What a stroke of geniuses that was. So my wife calls UPS, explains the situation to the Driving Supervisor. She agrees to check into the complaint and return the call, she never called.

Of course, as luck would have it, when we called the second time she (Supervisor) was gone for the day. I was told that the only way I could get my package was to leave my store and go meet the UPS Driver because he was too busy to deliver my package today. So I ask to speak to the supervisor and I was told that he was out Delivering a package and could not be reached. Although, I was told he would return my call but I have absolutely no belief that he will call.

Conclusion, I will instruct my vendor to use USPS because no one can correct the problem. I guess it's too complicated to just deliver when the business is open.

Someone from UPS Elkton, MD office called me on 2/3/12 to set up a delivery of a large package. The girl stated that someone had to be home to accept it as they didn't leave things this size and cost at your door. I took the day off and waited. A UPS tractor trailer pulled up in the allotted time slot. However, the driver said the item was too big to bring up to my door. He stated he could only slide it off the truck and leave it in the curb. I told him absolutely not, that it was supposed to be delivered inside the door. He said he was not allowed to go up outside steps or curbs and there was no lift gate on the tractor trailer. I called the Elkton office and the gentleman I talked to said the boss was off, but they were only a curb delivery service.

I had the truck return that evening and my husband and 2 sons unloaded the package. What if my husband or children had been injured unloading this? Does UPS have such poor customer service that they no longer bring packages being delivered to a residential house to the door? They told me to complain to the person who shipped it. This doesn't make sense to me when UPS is paid to deliver a package they should deliver it to the door. I am very displeased with the service and the individuals I spoke to in Elkton, Maryland and the truck driver were extremely rude.

I ordered an item from Cabelas, shipped next day ($31.95 not a cheap thing to do). I get home from work and there is one of the notices on the door saying seller required a signature. So I called Cabelas to confirm this; it was untrue. So I called UPS 4 times in a 3-hour period just trying to get my package delivered. While I was on hold the last time, I checked their tracking again, and it said that I refused the delivery and the item is being returned to sender (I was at work). So now, I am out the $31.95 for shipping as Cabelas will not refund shipping cost as their standard policy.

Oh, and this is the third time that UPS had done this to us, the second time after complaining to UPS about it, the driver came back the next day with our package and had words with my partner about ratting him out to corporate. The last time, they asked for "the opportunity to renew your trust in our services". Well, this was that opportunity. Now I wish I could have things shipped with FedEx. The only problem is that UPS pretty much has a shipping monopoly on the items that I order online, so there is no other option.

I was in today about 3:45 picking up a package at a Corpus Christi location (321 Navigation). Manager was attending another customer and when she was done, she asked me how she was able to help me. I gave her my info and she went to the back to look for it when the previous customer came back in asking the other worker (Cindy **) for her driver's license. Cindy asked the manager where it was and the manager said she never took it from her. The lady said she did and Cindy seemed aggravated.

I asked the manager if she can please look for my package because I was in a hurry (had to pick up my daughter). That's when Cindy ** started saying right in front of me as she grabbed my info out of the managers hand "Oh my God, God ** man" making it known she was annoyed by me. Not being subtle about it one bit. I couldn't believe what I just experienced. I walked to the doorway of the back room where the packages were and asked her if she was saying that towards me. She completely ignored me. When she was done getting me my package, I asked the other employee who was manager. She said she was which I couldn't believe because she did nothing about the situation. I told her to give the supervisor's name and number that was above her. That's when Cindy ** started yelling out his information, making it seem as she was not scared nor did she care if I reported her. I asked the manager for Cindy's name and again she started yelling it out. I have never had such a horrible experience in my life. I really hope something is done she won't do it to another customer and give UPS a bad name.

I ordered a Christmas gift from The Discovery Store. When I came home from work one day, I noticed a UPS notice in the lobby stating that the delivery was a "first and final attempt". I called UPS and they told me that this was per arrangement from the shipper and if I wanted the package, I'd have to travel out to the Bronx where the local site is located. If I don't pick it up in a few days, it would be returned back to the shipper. I called The Discovery Store and they said they did not know of such an arrangement (the first and final attempt). I called UPS back and told them I would not be picking up the package since they would not be redelivering it.

I reordered the gift and had it shipped to another apartment in my building. The gift arrived and a few days later, I got notified by my super in the basement that a package arrived from UPS. It was the package that they said was a first and final attempt delivery and would be returned to the shipper if I did not pick it up myself. I contacted UPS and they told me that I had to call The Discovery Store so that they could send me a shipping label. I told them that didn't make sense because they were planning to send it back to them initially without shipping labels and they were making me waste time and energy on a mistake they made.

After a moment of going back and forth with each other, they finally said they would have someone come to my home and pick up the package. A week went by and they told me they would have someone come the next day by 7PM. At 9PM the next day, I called them back when no one came by. The representative told me that I was given wrong information, that the procedure was that I would have to contact the shipping company for a label and that's why the delivery person didn't show up. I was furious and it took some yelling and threats to go out of my way to avoid using their service and resorting to the competition instead for them (a supervisor) to say that she'd have someone from the local site contact me in the morning.

The next day while I was working, I got a call but missed it from UPS. The voice message said they'd call me back in 10-15 minutes. I waited and never got a call back. That was on a Friday. I called back on Monday and I was told a driver would come to my residence by 7PM. At 7PM, once again, no one came. When I called them, they said the driver was "probably" running late. Here we go again with the runaround. My experience with their customer service, nonetheless, is poor. In the meantime, I have a credit card statement saying that I need to pay for that package. Please help!

USPS just switched the answer on Track and Confirm when I complained about my missing parcel! It even says that they pulled an offline record so that they are pretending that my parcel never left Japan! (Over 2 months ago!) From December 7, 2011 till 2 weeks ago, Track and Confirm continually said: parcel is at the 20740 Post Office (Maryland), getting ready to forward.

I complained online 5 times. Even my local post master verbally told me that it is sitting at that post office. Last time, I put in another online complaint form to the post office where it's sitting at. They actually changed the answer to say it's still in Japan, and it even says they did it by pulling old information offline! So the kicker is I caught USPS in a lie as I contacted Japan Post and their Track and Confirm is more thorough. Their notice actually says on December 7, 2011, it was sitting in the Maryland post office (20740) and was sorted to be forwarded to my local post office. So some postal employee is really messing with my mail, covering up their errors with the Track and Confirm messages, or who knows what. And USPS is not providing me answers, or even a proper investigation. I want my parcel.

United States Postal Master: If you are reading this, please investigate this and deliver my parcel safely without vandalism to me ASAP. As long as it's safely delivered, no questions asked. Please! After 5 complaints, phone calls, etc. Getting correct justice from this company would be a miracle. I am in awe that they can just change our records to cover up their mistakes whenever they feel like it! The U.S. Attorney General must look into this!

8:30 A.M. I did not find the package until Thursday evening Feb 2, 2012 at 9:10 PM. There was no notice put in my mail slot as to the delivery at my back door. I only go out my back door maybe twice a week.

I have no idea when the VA is shipping the insulin to me. I am not always home and would like a notice from the driver when he leaves a package. If the cannot give me that courtesy, I am going to notify the government of your delivery practice. Since the packages come from the VA, which is part of the US government, I am sure I can get someone to take notice. This is not the first time this has happened. The last time it was 4 days before I found the package.

Has any consumer had experience contacting their Attorney General? I made the huge mistake of mailing a Christmas package (non-additional insured) via Staples through UPS in December of 2011. Well, it was delivered to a wrong address, not even the right zip code! I have been given the run-around back and forth between UPS and Staples.

From reading all these complaints, I think it doesn't matter who I file a claim to if UPS is involved; it's bound to be a mess. I am contacting my Attorney General tomorrow. I have been trying to resolve this issue since January 6, 2012. I contacted my Attorney General in 2005 for an issue with a local tire store and I got resolution.

UPS driver broke handle off my screen door and left quickly. I had just returned from the mail box in front of my home. I went back to my office and the door bell rang. Before I could get to it the driver had already dropped the package inside and was heading down the street. I whistled for him but he kept going. I reported the incident to UPS and got the run-around from one rep to another.

Finally, I replaced the handle and applied for the reimbursement of $48.02 which UPS said they would not pay because I had no surveillance cameras or proof that their driver broke off the handle. He was the only one at the door since I had moments before coming back into the house through the front screen door. It seems that UPS does not want to consider the legitimate complaints of their customers but would prefer to protect their drivers instead. Sad!

I ordered a California Law Digest for my management class at CSUN from the California Chamber of Commerce. They mailed me my expensive book via UPS, although, I did not know that or I would have refused the delivery service. UPS claims that they delivered my book today at 11:51 AM. My son came home today from High school at 12:00pm and there was no book by the door, as they claimed.

When I called them to have them search the book, they refused and asked me to contact the sender. I have a class that I paid $324.00 per unit to take and I don't have the book to take the class because UPS failed, as usual, to deliver. I want the reimbursement for my book. It is $159.99 plus tax, plus shipping and UPS is incapable of delivering. This is not the first time they failed to deliver and claimed to do so for my household. Please expedite this. It is urgent!

My name is Dean and I own DNA car service (their driver is a great man, so don't blame him, he did everything he can). I mail the turbo intercooler aluminum pipe to Detroit, never got received. Also, I order parts from Mercedes Romano in Syracuse which came damaged and I pay for part twice. It has been weeks and nobody is telling me what's going on. I lost close to $900.00 and I don't know why there is no number to call them. If I do, everybody plays stupid. Please call me or stop at my store, no emails or give me your phone number. This is not my fault!

I was sent the urgent parcel to Osaka Japan from Chiang Mai with tracking number 1z3w6v490454605843 .I sent it out on 1/21/2012 time 11.00 am. After 2 days, on 1/23/2012, the status of shipment showed the parcel arrived to Osaka Japan , but the UPS at Japan can not find the parcel . What is the **? So then I rechecked with UPS at Thailand.

Customer service told me the parcel was still in Thailand, but why does the tracking monitor say it arrived in Japan since? It is now 1/24/2012 and the parcel still cannot be found. I tried to call UPS. Customer service said she don't know where is my parcel and need time to check! She doesn't know about where my shipment is? Oh my god, I'm so disappointed in UPS customer service in their answer and the tracking for the parcel. I need someone's help for investigation. What is going on?

I purchased a television through Amazon. The seller was Tiger Direct. The carrier was UPS. My home is new, completed a month ago, so the address is new. The new address is registered with the US Postal Service and with 911. UPS brought the television within about 30 miles of my house, according to tracking information. And then, they declared the address incorrect and returned the package to the seller. I was not notified and discovered this only when tracking my package. The address was not incorrect and. Had UPS attempted to verify it, they certainly could have. FedEx and USPS have had no problem making deliveries to our new address.

I had a pair of shoes sent to me. I received an email from the company saying that the shoes were reported delivered. I then came home to find the package not there. I called UPS and the manager said that they were left at the door even though the owners of my apartment building has told them to leave packages in the office with them. I, like many of you, am very unhappy and I would like to make sure I have the support of others before I go to a lawyer.

The UPS delivery person left my package (containing expensive perfume) on top of my mail box at the street (which I believe is illegal), instead of walking the 100' to my front door.

UPS leaves my packages at the wrong address. This keeps happening. I have complained for a year. I can't seem to speak to a manager as I get hung up on time and time again each time I hold for one. All I want is UPS to leave my packages at my address. It's not a complex request.

I purchased an investment coin for US$5,462.50 in January 2011 from a reputable auction house in the USA. UPS, through their lawyer David **, acknowledges that the coin was stolen by an employee of UPS's security company Minaar Security at UPS's branch in Durban, South Africa. UPS have a video of the theft and reported the matter to the police in South Africa.

UPS repudiate any claim against them for their negligence; and despite offering to process a claim against Minaar Security for compensation, UPS refuse to follow up, and UPS refuses to acknowledge any of my numerous requests for feedback. This is in spite of the fact that I had previously done all my importation of coins through UPS. The attitude of UPS, including its management, and Minaar Security is appalling. UPS obviously does not value the goodwill of their customers. Anyone using the services of UPS and Minaar Security does so at their own peril.

I had an order to be delivered. I used UPS and I paid extra just to make sure that the package would be on time since it was a present. Then I received an e- mail saying that the package was sorted wrongly and I wouldn't get the package until a week after it was supposed to have arrived. When I called, they were completely cold and had no way of helping me. When I asked to speak with a manager or someone else I was denied and told there was no one else I could speak with. Now the package is in my city and still won't get here on the same day. I even e-mailed customer service and was given no helpful information.

We really do not even want to offer a "1" rating at this point as we had one of our worst holiday seasons for damages ever and all the damages were on UPS due to mishandling.

On 12/2/11, our customer notified us of extreme damage to both the shipper and the merchandise. The box was ripped open and the contents had been dropped very hard or had something dropped on them. Photos were provided by our customer. We submitted the claim online and for nearly a month now, we have been battling UPS about a scheduled package inspection. They have scheduled, canceled, re-scheduled multiple times only to have their driver either not show up at all or claim the recipient canceled the inspection. Neither the customer nor us canceled anything. After back and forth for over a week, the package was mysteriously picked up by the driver late at night but not scanned.

It was lost and nowhere in the UPS system for 2 weeks over the holidays and then according to our customer it mysteriously reappeared on 1/5/12 with the driver showed up with it citing he thought it was to go to "Diapers.com." No inspection was done and still my customer sits waiting for someone to come and pickup or inspect the now "more damaged" merchandise! Our claim status still shows "pending package inspection scheduled" and the tracking number says the package was refused by the customer and returned to the sender, us! Not true!

This is one of four UPS claims in one short week of business. Unfortunately, 2 of the claims we are a third party to due to drop-shipping and have no real grounds to intervene, however, our suppliers are getting the same run-around we are on this particular claim. The fourth claim was paid finally but only after jumping through ridiculous hoops and experiencing distrustful antics by UPS that would make any business owner furious. Not only are they careless with property (as recent videos show without a doubt), they also run their claims department like the county zoo.

The monkeys behind bars are more cooperative and knowledgeable! Their documentation sucks! If their drivers are this incompetent and careless, then it's easily understandable why I had 4 claims in one week with UPS while "0" claims with FedEx and "0" claims with the USPS. UPS has lost yet another customer and we don't care how much the other guy charges. UPS will never earn our business back. This after a 2nd, 3rd and 4th chance to make this right. No more!

On a first attempt delivery, a note was left in my absence. After this UPS did not return to my location or leave a note that any other attempts were made, investigating my tracking information, I found that two second attempts were made. However, no notes were left indicating this and I was at the location awaiting their arrival. I contacted the UPS customer service center in Maspeth and they advised that they would deliver the package the next day (they also advised that it is their procedure to leave a note behind when an attempt is made). The next day UPS website indicated that they had not done so, and instead sent the package back to the shipper.

My company bought a Christmas/retirement gift for 20-year retiring secretary. It was to be delivered to my home. The day of the retirement party, the package (29 lbs) had not arrived. I tracked it and UPS claimed it had been delivered. After an hour of trying to get a local telephone number, I called the local office and was told the package was delivered to my home at 7:15 p.m. the previous night and since the drive was gated, it was left at the street curb.

I said, "You mean you left it in the rain on a public street and just drove off?" I thought it had been stolen and was told to report it to authorities. I drove 12 miles to my home to make sure I didn't just miss seeing it. Sure enough, it was hidden behind a wall and had been there throughout the night and had been through half inch of rain.

I called the dispatcher back and reported the situation, asking why in the world the driver didn't deliver it to my door. I was told my drive was gated. I said, "No, it is only an entry. The gate is never closed and your driver entered the gate to place the package behind the wall." She said, "Well, we apologize." I said, "No, this is unacceptable. I want to speak to the manager or supervisor." She said I'll have him call you but I never heard from anyone. A similar thing has happened before with UPS when a case of wine was left in 90 degree heat for several hours in my driveway, rather than the driver coming to the door. So far, I haven't been able to get a real live person in authority to whom I can complain.

On 12/30/2011 at 4:11pm EST - I missed a UPS delivery attempt. On 1/3/2012 at 5:24pm EST - I missed the 2nd delivery attempt. Because the third attempt is the final attempt, on 1/4/2012 I waited for UPS to make the delivery.

I saw the UPS enter my block at approximately 7:10 pm EST. The UPS driver made a delivery attempt at a residence across the street from me. At 7:15 pm EST, while I waited outside my apartment building (25 degrees that evening), the UPS driver passed my residence without making a delivery attempt.

At 7:26 pm EST I called UPS to inquiry if more than one truck was sometimes used to service the same block and was told to wait until 8:30 pm EST for the delivery. At 7:49 pm EST I checked the UPS website, using the InfoNotice Number from 1/3/2012 (2nd delivery attempt) and noticed that the UPS driver falsely claimed that I was not available for the 3rd and final delivery attempt.

UPS Customer Service told me that since I missed a 3rd delivery attempt, my package will be sent back to the sender. The UPS truck was making deliveries later than usual on the block where I live. I believe that the UPS driver being behind schedule, possibly coupled with the below freezing temperature, led to the UPS driver falsifying information on his hand held device to show me as not available.

I have a prepaid label for return and UPS refuses to pick it up. I am a disabled veteran. I cannot make it to the UPS place. I have told them this. He said no problem. When you see a UPS driver, flag him down and give him the package. Okay, am I supposed to stand on the road side with a package hoping to see a UPS truck? And if I do, how am I supposed to make him stop?

I'd like the world to know UPS does not care about the disabled. Secondly, they don't even honor their own labels for prepaid resend? Oh, no. They are trying to milk an honorable veteran.

I called customer service on 12/29 to report a UPS driver's inappropriate and threatening behavior toward me during a delivery. When I requested he slow his driving speed on a private lane, he stated he did not like how I spoke to him and would come back in the middle of the night to my residence. The tag number is MD 76J 571. But due to the darkness, I was unable to read any other identifying information (such as a name) on his uniform. This was not our usual UPS driver.

I've warned my neighbors plus contacted the business who used UPS as their delivery service. UPS needs to ensure the safety of customers/public. I also emailed UPS on 12/30 to make a follow-up report as the customer service rep I spoke with last evening did not appear as concerned as I was regarding the UPS driver's behavior. I have requested an immediate response from UPS regarding how the situation will be handled.

Box shipped December 16th from Colorado to Miami, was to arrive Dec. 21st. This box was insured and had tracking. Well, guess what? It did make it to Miami as promised on Dec 21st, and was even out for delivery.

Okay, this is where it gets crazy. UPS freely admits that they mixed my box up with a group of boxes that were supposed to be delivered to a commercial address, some school. So because the school is closed for the holidays, all the packages have been put aside, sealed in a container on a trailer, not to be delivered until January 10th, that is nearly a month from when my box originally shipped!

Now, I understand that it's the holidays and delays of a few days are to be expected, but this is ridiculous. UPS knows where the box is, they admit it was an error on their part (having nothing to do with events out of their control, i.e. weather) and they simply refuse to go get it out of the trailer. It's not even an option to go pick it up before then, which I would gladly do just to get my property back.

Now, how frustrated would you be if your package was sitting only a few miles away but you couldn't get it for a month? Worse yet, this is costing me money! The items in the box are custom-designed paddles that I was to deliver to my customers on or around Christmas. Now, I have had to tell them: "so sorry, I can't get you the paddle you've ordered because the box is being held against my will." If you were my customer, what would you think? This is all so unacceptable and unbelievable. The worst part perhaps, through all this UPS has been very unapologetic, has not offered to compensate me in any way and agents have not returned my calls when they promised to do so. So I hope you like some bad press UPS, because I'm posting this everywhere I can think of.

I ordered a new hard drive on Sunday 25th December at 10:06 PM from newegg.com with rush processing and UPS 2 business day delivery. I got an email at 10:30AM on Monday, 26 December, indicating that my product is in stock and the order has been paid for, scanned and processed for delivery, and will be shipped out that day to UPS in Los Angeles for 48-hour delivery service. At 3:15 PM, I get an email saying it is at UPS in Los Angeles and I will receive it in 48 hours. So I should get it Wednesday, the 28th, right?

The morning of the 28th December, I went online to UPS with the tracking code to check what time it will be arriving at the house later in the day. However, it says the parcel is to be delivered tomorrow, 29 December "by the end of the day" (just what time is the end of the day? Is it 5 PM? Is it 11:59 PM?) Isn't the 29th of December 3 days from the 26th of December and not the two days as paid for? So I called UPS to inquire how is a 48-hour delivery made into a 72- or more hour delivery. I politely explained this 3 times.

Finally, she goes, "Oh, yeah, I see what you're saying! You see, Monday the 26th of December was actually our drivers' holiday for Christmas since they had to work on Christmas Eve which was the 24th of December, sir. So that is why you will receive the package on the 29th instead of two business days on the 28th which is still only today. So you see my thinking on that, okay, sir?"

My head was spinning and I wanted to scream, but knowing one must be diplomatic I decided to offer this: "I am glad to hear the hard working drivers get a holiday, but since I chose UPS because they were the best option in price and service for 2-day delivery, which is what I am paying for, then I would think UPS should have been up front and explained that deliveries will not actually be 48 hours. But according to what you are saying it actually was expected in the first place to be a full 72-hour delivery due to UPS deciding to celebrate Christmas on the 26th of December even though Christmas is the 25th and drivers working on the 24th should have nothing to do with either of these dates. See my thinking on that?"

She told me (and I kid you not): "Well, you can still cancel it if you want." "No, dear, I do not want to cancel it. Just deliver it as planned, please," I pleaded. "Okay, sir! Thank you for choosing UPS," (all cheery sounding and blowing a bubble with her gum). Click! She ended the phone call!

Is this legal? I paid for 48-hour delivery, but they keep the money knowing they're not going to deliver for at least 72 hours and that's supposed to be acceptable without telling you up front? How can they legally charge you for a specific service if they're not open or operating drivers to provide that said paid service? Not even the MOB where I grew up in Pennsylvania would try this!

I still don't have my camera! I don't want the money I want my camera! That's all I want! This was the first email I sent.

"I apologize in advance for the lengthy email. I will try to make it short and straight to the point. Store was out of stock on the camera I wanted so they placed an order online in store. Order # **. Order total: $547.49. This item was the only item I wanted for Christmas and it was stolen before I even personally/physically received it!

The Canon Rebel (Sku# 187075) that was delivered today at 2:05 pm via UPS was stolen from my lobby. I have never had a package stolen from me in my building before. I worked from 10-7 pm on 12-23-11, the day the item was delivered. Because I was working I informed my mom and family to be on the look out for the camera as I was tracking it and knew it was to arrive on Friday, December 23, 2011. My mom came home (4:30-5:00 pm) and saw there was no package in my lobby or even at my apartment door. I called my neighbors and my family to see if they maybe picked up the package for me and none of them had. Since that point I have called my building management company, the police, UPS and Best Buy. I have to say the worst part was of all of this was trying to speak to someone at the general customer service line.

The first time I called I spent one hour and 24 minutes on the phone. First my call was sent to an online rep, then a retail rep, then to the actual store, only to be told to call the customer service line back. After all of that I finally got through to an operator that informed me the department I needed to speak with had closed 12 minutes prior to me getting through. I just want some help! I have contacted my building management company as well as the police. I just want a replacement camera. I have all that you need to prove I am not lying about any of this. Whatever you need I will provide. I do truly want my camera, please help me!

Bottom line, I would like to receive my camera please. It is not my fault that my item was not home when I got there. I have never had a problem with anything being shipped to my building until today; not sure why someone would take another person's Christmas gift. I'm pretty much out of fight. I've cried enough. I have given you guys $550.00 for a stolen package.

I tried to file a claim with UPS and they said you (Best Buy) has to do that. I was not allowed to process a claim. Thank you so much for taking the time to read this email.

On December 19th, I realized I had not received a gift I ordered on the Internet. When I tracked the shipping information from Amazon, it showed it had been delivered via US mail on 12/14. It had not! I printed the information and went to the post office in Glenview, where I spoke to Peter, the supervisor on duty. He said he would check with our new carrier, Carol, about it. That afternoon Carol spoke with me saying she had remembered delivering the book and pointed to where she said she had left it. I told her I never received it and told the same thing to Peter when he called that evening.

Since the book was a Christmas gift, I reordered and was told if the first order showed up to return it. On 12/21, my second order arrived UPS and the first order also arrived by mail. That evening Peter called again to see if I had found the book. I told him yes but would be retuning it to Amazon. He said as long as it had not been opened that would be fine. However, it was easy to tell someone had opened the package. Peter told me to bring it to the Post Office and he would take care of it, which I did today.

My complaint is this, after standing in line for 45 minutes, I asked to speak to a supervisor about the return. The lady on duty called four (4) times asking for supervisor help. Finally after 25 minutes, my husband asked two men behind the door for help. A bearded man said he was a supervisor but not in-charge of delivery. He was not only rude but showed his anger, grabbed the book and slammed the door in our faces. If this is the way the US post office does business, I can certainly understand why it has.

I had a package that was scheduled and on the truck for delivery on 12/23 per UPS tracking. At 4:47PM, I received an email from UPS stating that the driver could not deliver the package because my business was closed for the holiday. That was a lie. We were open and waiting for the UPS delivery. At 4:50PM, I called the UPS customer service number and asked the representative what my options are. The representative said that I could pick up the package between 9:00 to 5:00 on Christmas Eve at the facility in Commerce City, CO. On Christmas Eve at 9:00AM, I arrived at the UPS facility for a six-hour wait for my package. It was the biggest logistic nightmare I have ever witnessed. I read that Scott Davis, the UPS CEO, earns over $5 million per year to run a company that has the rudest customer service and zero management. I guess that is logistics.

My grand children's gifts were in a warehouse in Laurel, MD. On December 23, the lady at Toys R Us assured me. I just received them around 12:00 P.M today. After I called on Monday the 26th, they never answered. I called today, 12/27/11, and surprise surprise, they showed up. I did not appreciate all of the laughter I heard, when I called them this morning, 12/27/11. You ruined my Christmas for me, because I had nothing for my grandchildren. I had put my trust in you. My son used to work for you in the warehouse, and told me awful stories about how these young guys laugh off orders. I promise I will never use any company that uses UPS, as their delivery service! I know you don't care, but eventually, with all of the complaints, it will ruin you.

I live in a large apartment complex and I came home to find my packages outside my door. Anyone could have taken my packages, but thank God no one did. I am new to the neighborhood and I've never had a problem with UPS before. I asked the office regarding the problem and it is customary to leave the packages at the office if no is available. When did UPS start leaving packages outside your door unattended? I always thought UPS had good service. I'm a little disappointed with UPS and hope future service improves.

I sent my son's Xbox 360 out for repair via UPS on the 7th of this month. It took 4 days to ship to Texas, which was to be expected. Microsoft repaired the Xbox and "shipped" it back Monday, the 19th. UPS received the package on the 21st. This was disappointing, but no real problem. Then, a bunch of cryptic messages reading "Arrival" and "Departure" without any further information began showing up on the tracking. No location was listed, only the times. Two Arrivals and Departures were listed and finally on the 23rd, it said that the UPS package had reached the facility after 48 full hours.

The only thing: the facility it reached is literally 10 miles away. So, after two and a half full business days, it showed up someplace. Then, Christmas Eve, it left. Now, shipping down from my location to the facility in Mesquite, Texas was 3 days. Now, for some horrible reason, the ** at UPS have delayed the shipment until Friday the 30th, which not only screwed up my son's Christmas, but is literally a full week late. Plus, there are unaccounted days being added on, giving me the impression that the driver is driving and screwing off instead of doing his job. Not a horror story, but receiving a package a week late is unacceptable and I will seek my money back from UPS.

Terrible. UPS delivered an envelope (placed under my welcome mat) that was torn open and empty. Contents were missing. I had to chase the guy down and refuse delivery. Then the 800 number was useless. Hard to believe but this looked like this during the shipping process. Stolen were 1 birthday and 5 Christmas presents. Merry Christmas from UPS!

I had ordered a last minute gift and paid the extra to have it delivered Next Day Air. The package was scheduled to arrive 12/22 by 10:30 a.m. I continued to track my package and at noon it was finally listed as delivered. I checked my porch and nothing was there. After further research, it was delivered to Amazon's Distribution Center in Breiningsville, PA. I contacted UPS and a very rude supervisor, Steve ***, returned my call stating that there is nothing that they can do. They have to wait for Amazon to initiate the return to them. So much for customer service and getting the packages delivered.

So I asked him again why the problem and had I known this I would have never had it mailed Next Day Air. He once again said there was nothing he could do and it happens. I am still waiting for the package. After talking to UPS, I contacted the original sender. They were also surprised by the awful customer service provided by UPS and said that they would mail me a new one, on them (amazing customer service on the companies end). They had it shipped again Next Day Air. It should have been delivered today 12/23 by noon, with a delivery confirmation.

At 1 p.m., I called UPS and spoke with a rude Felicia, who said that they have a 90-minute window and since it is peak time, they cannot confirm the delivery time. I said to her, "So you are telling me my time is less important than yours and I now have to sit around and wait for the package to be delivered at your convenience?" She then stated it was peak time and it would be delivered by the end of the day. I asked her why they stated by 12 p.m. on the tracking information if they aren't going to stand by it and all she could say was it was peak time and there is a 90 minute window. I have never heard so awful customer service in my life and to top it off, Christmas is in a few days and the only thing they can say is a generic line about 90-minute window. I then called back at 2 p.m. and they told me that can't commit to the time frame because of the holidays. I told the representative I wanted a time for the package to get here and he gave me a song and dance about the route and that there may have been problems on the route. Enough with the excuses. Where is the package?

Over the past year I have purchased about 9 items thru the internet and UPS has managed to deliver only 1 on time. In today's adventure, after sitting at home for 2 days, I went online to check the status of my package only to find that the driver noted that the apartment was not properly numbered and he was unable to deliver the package. I don't live in an apartment! He obviously either went to the wrong place or decided not to deliver the package because it weighs 325 pounds. I must also note that their records state that they have attempted to deliver the package 3 times and I wasn't home. I'm retired and spend about 98% of my time at home. I'm aggravated and frustrated with their lousy customer service, but who cares? I don't want a standard apology letter from their customer service department that their lawyers have approved. I just want my package and I, going forward, I will only buy from companies that will give me the option of using another company.

The door was answered pretty quickly when the delivery man knocked at about 7pm est. He then told me, "You have three more packages so follow me to the truck," and shoved one of the boxes with his foot at me. I was not wearing shoes and the package stubbed my toe. I was just wearing a lightweight t-shirt and shorts and it felt like 30 degrees outside but he already turned around towards the truck. When I stood there flabbergasted, he came back and ordered (with a smile) "Get your packages." "Excuse me?" I couldn't help but raise my voice. "Isn't it your job to actually deliver the packages?" We exchanged words for a minute or so before he caved in and went to get the other packages. I asked for his name to report him but he wouldn't give it.

I've never had any issues with UPS when I lived in Philadelphia but ever since I moved to Virginia, all the drivers had been mediocre. I let slide the fact that a large, heavy package marked fragile was slid down the stairs to slam in front of my apartment door. Sure enough, a piece was broken and a replacement had to be sent. There have also been several instances where I have been home but the driver did not knock and left the sticky note. I don't expect the delivery people to help me get the boxes inside my home (I can do that myself. Thank you very much.) but stubbing my toe and ordering me do half their job when I'm not even dressed for the weather is where I draw the line. That's ridiculously rude.

I bought a box, bubble wrap, and tape from UPS store. I also got directions on how to box my original Brian Halsy prints, that I sold to a lady in Ilinois. I boxed them up the way I was told, and shipped them with the description, "framed art". UPS store in Brevard NC told me that they looked good when we shipped them. 3 days later, I was tracking them, I saw where they had been destroyed, and were being discarded. I went to the UPS store and started a claim. They said they had never seen where a package, that was labeled, discarded before. Well, UPS did an investigation, and said they weren't going to do anything, and that I didn't package them right. They finally sent package back, and said that I should salvage what I can, and bring it back to them, and they would ship it back for $25.

I'm an electrical contractor. For one, if i destroy something, I must replace it. If not, I could walk into your house and break something, and charge you to fix it. I also can't believe that they get to investigate their own **-ups. This is a scam, and I need to at least report my opinion to someone. I paid $100 to ship these, picks $35 for boxing materials from them, and $59 to ship. How can this company be allowed to take your packages, and their employees break it. It's my responsibility to refund this lady her money, which I will do, because it's not her fault either. The two parties who had nothing to do with this are the ones who are suffering, not the the company who is in business to deliver your packages unharmed, and advertises they are the best. Please help me. If you can give me some ideas as to who I can call to get some kind of recourse. They denied my claim, and want me to spend more money to ship what's left to the customer.

UPS should not be allowed to just drop off a package at your door and leave, because of all the damn thieves out here! They should at least be courteous enough to leave the package out of visibility, for example behind a bush or in the backyard! Just because a car is in the driveway, that doesn't mean that someone is home! The mail man requires a signature for packages, so why not UPS? Not to mention, the mail man goes out of his way to ensure that the customer gets their mail! I mean, get with the damn program UPS, before I switch to FED EX and just be damn FED UP!

I ordered a performance dress from overseas. The merchant sent the dress out on Dec. 10, 2011 using expedited services (3-4 days). The latest the dress should have been received was Dec. 14, 2011. Using the UPS tracking service, I saw where UPS delayed processing the package on time and the plane was missed on Dec. 14. Per their site, the dress would be delivered by 10:30 am Dec. 15, 2011. The next morning I checked to discover the package was received in Memphis and shipped on to North Carolina overnight and went out for delivery. Per UPS, the address label suddenly became illegible or was missing and now the delay has become due to the merchant.

After speaking with 3 representatives who stated to keep a watch on the status, I finally requested to speak with a supervisor who stated the dress would be Express shipped to Memphis for Dec. 16th. The dress sat in North Carolina's center the entire day of Dec. 15th. After speaking with a Memphis supervisor and the other supervisor, the dress should (no guarantees) have arrived in Memphis the morning of Dec. 16th. Their system once again displayed a new delivery date of Dec. 16th. To my surprise this morning, the dress shipped out from North Carolina to Knoxville, TN. It will not arrive in Memphis today, which by the way, is the day of the performance. It will be Monday before receipt of the dress...too late.

So, when I spoke with the supervisors, they were being untruthful about the entire situation and knew it would not get here on time. I contacted the merchant and let them know that they may want to reconsider using FedEx for their international deliveries and should insist on being refunded for their expedited shipping charges. UPS may not guarantee their services, but I guarantee I will not and encourage others not to use UPS again.

The 1st TV was damaged, I signed up for text tracking, but received none. I spent 8 days waiting for a $475 TV , because I am disabled & unable to lift & worried it would be left on the porch even though over $350. The 2nd TV I receive no text, the doorbell rang, so I got up right away, but they left the TV on porch. I called out to the man, but he ignored me & left. UPS notified I was disabled & required help just to place it inside the door before delivery. I called 800# right away, spoke to Carlos & Sonja and she was calling local UPS.

Local UPS Stacy was very rude when I asked if UPS has a program to help disabled, she said bye and rudely hung up on me. She called me back saying the driver should not have stopped when I called, he has other packages to deliver besides mine & drivers can no longer enter home so they can't help me (I live approx 3-4 miles from UPS). I said he can stand on the porch and just slide inside wall beside door, she said no since that would be entering my home. I said what's the difference than handing me a package as I'm standing in front of my door, she said it was.

I asked what happened to compassion & UPS must have a policy to help disabled, she was very demeaning and said maybe tomorrow she might get someone then. She also said they never pass on info. I asked what happened to tracking texts, she wouldn't answer. She said next time I should leave a note on my door. She asked smartly what happens when USPS has a package 4 me, I said he rings my doorbell and hands it to me. That really ticked her off. Stacey was very disrespectful and degrading related to my disability. I would like to complain as they showed indifference towards my disability. They made no effort to accommodate my disability and Stacy was condescending towards the disabled in general and demeaning.

Luckily my mom came over, and with moderate difficulty was able to bring in off my front porch, which is not protected or enclosed and December in PA there was no snow on my porch and no one stole the 32" flat screen TV. It is principle they have no provision for disabled even when notified ahead and have not received any text even hours later. It is embarrassing, helpless and insulting watching TV sitting pretty much out, open to elements.

Deplorable handling of claim for lost package. UPS lost my return JC Penney catalog purchase (a car coat) and then when I filed a claim, held up the claim without notifying me due to lack of "original invoice." Of course, the "original invoice" for the purchase was in the lost package since it was being sent back to Penny's for a refund! I faxed UPS what I had, i.e. the JC Penney's bill showing the charge for the item but wasn't good enough. UPS suggested that I go online and find some bogus similar item to represent what was in the lost package. I found this very strange.

UPS acknowledges that it is responsible for the lost package and will pay $100 on the value of the merchandise plus the shipping cost of $12.36, that is if they decide that my JC Penney's bill can be accepted in lieu of the "original invoice" which I presume is still inside the lost package. So even in the best case scenario, I'm out $43.72, plus fax cost, plus interest due on the Penney's account. Never, never again will I use this company!

I have had two issues since I moved to my new house a little over a month ago. One: the driver left a $2500 piece of equipment, along with another package, at the wrong address! I live on drive and he left the package at circle. If your job is delivering to the right address, this is totally unacceptable. Luckily the packages were still outside the other person's home (you could see the two big boxes from the street), and I just picked them up.

Second issue: a package I wasn't expecting was delivered this past Friday. I have a gate in front of my house, so you can't access my front door. The delivery person threw my package about 9/10 feet into a pile of leaves and mud where it sat getting rained on for three days. The package was completely soaked through. The CSR I spoke to said the drivers won't leave packages if you can see them from the street, so that's probably why he threw my package onto my front yard. That's obviously ** because the two packages the driver delivered to the wrong address several weeks ago were definitely visible from the street.

I will not use UPS ever again. I will ask any vendors I use in the future if they use UPS, and if they're not willing/able to use another shipper, I just won't buy goods from that vendor. I will never use UPS again or allow vendors to ship via UPS to me. UPS is a terrible company. I, too, wish I could give them zero stars.

I have an interview in Toronto, with the US Consulate for renewing my working visa. I shipped all the original documents using UPS. They lost the documents. Aside from losing the documents, I lost my plane and hotel reservations. The customer support team are trained to say how "sorry" they are, aren't they? I lost my hotel reservation, plane ticket, and the interview with the US consulate, and who knows the implications on trying to obtain those original documents again.

I went to pickup 7 packages (all shipped together by the company) at the main UPS warehouse location on 8901 Atlantic Avenue, Orlando, Florida. One package was missing. Customer rep at desk spoke to the manager, made me write down address and phone number and told me that the package will be delivered the next day. Next day comes and I decide to track the package online on the UPS website and the status update states: "11:16 A. M. As requested by the customer, the receiver will pickup at a UPS facility within 5 business days. Customer has confirmed and will pick up packages this evening."

That's a total lie. I never confirmed with them anything. I just got off the phone with UPS and they told me they have to charge me $6.00 for redelivery. I asked why I should pay for a mistake on their part. Then, the customer service lady on the phone apologized and stated that she will have that UPS warehouse give me a call to sort this out. Totally ridiculous from the get go.

I had a package that was shipped from Khols to my home. I was not home when the package arrived, so I called to see why they delivered at 2 pm when I stated to deliver after 4 pm. I could not get a straight answer, so I called back 4 times and then asked them if I could have the package delivered to my job. I already paid for shipping. The United Parcel Service said that I would have to pay an extra $6 to have the package delivered to my job by the rep. And if I do it on line, it is an extra $4. This is not acceptable because I already paid at least $15 to have it shipped to my home. There should not be an extra charge to deliver it to me. I believe the United Parcel Service is ripping off business and customers to make up for the economic deficit that they are facing. I am very upset and I will not be using the United Parcel Service again. I will be contacting the company I brought my item from also.

There are multiple issues, all without manager/ supervisor-returned calls. Verbal complaints have been filed with UPS. Here are the issues:

1) The truck driver passed me in the left lane of a clover leaf on ramp, cutting me off and forcing me onto the shoulder. Freight has yet to contact me regarding this complaint. Try to avoid UPS trucks like the plague.

2) Multiple damaged packages to my place of employment. No matter how much packaging my vendors added, the contents were damaged. I requested non-UPS delivery and have spent hours in traffic while calling critical items from Orange county to avoid UPS. This is an expensive option. We had to have new product shipped or driven to Orange County, which is 92miles one way), to pickup critical replacement items while returning damaged materials

3) UPS center is claiming that we have requested all items be picked up from the center. They can not show us who made this request. They are holding items without notifying us that they are being held. They even threatened to return a few items. Is it possible retribution for complaining? We lost manpower hour and vehicle wear and tear to retrieve the package from their center. Our client almost cancelled the order because of the delays in delivery

4) Drivers enter and exit our parking lot at unsafe speeds, honk at cars backing out of legal parking or swerve around them. CVC requires them to stop and let the car exit the space. We watch carefully for their drivers before crossing the parking lot or moving our vehicles.

5) On a recent call tag, the driver became upset when we asked what we were to be returning and to whom. He threw the tag at my counter, and yelled he would be back at the end of the day for the package once we figured it out. That driver and no other UPS driver ever returned to our office for over a week. We had to take the package to a UPS store for return a week after the fact.

Not much to do!

I only gave 1 star because there is no option to give no stars! I had 2 packages in less than a week that I have had issues with at UPS. I have contacted the 1-800 number and I think that it is a joke because I don't know how they can call it customer care. The reps are rude, not willing to help and seem to place the blame on everyone/everything besides UPS.

I ordered an item on 11/30 and sent confirmation with tracking # at 2:05pm MST. It was to be shipped on 2-day air so I should have received it by 12/2 since I needed it by 12/3. I was told by UPS that it wasn't actually shipped until 12/1 despite the proof that the sender provided to them, so I will not get the package until 12/5. The sender then resent the pkg overnight with Saturday guaranteed delivery and I still did not receive the pkg due to "adverse weather conditions" in Denver.

Funny that UPS was the only one that seemed to stop operations due to snow (come on, it is Denver). The exact note said at 9:22am indicated "Adverse weather conditions. The movement of the package will resume as soon as the weather conditions allow." When I saw a destination scan at 10:42am, I assumed that "movement" had started to happen. Well I never got the package so I called UPS 1-800 number again and was told I would get it on 12/5. If I needed it on 12/5 I wouldn't have had it shipped overnight with guaranteed Saturday delivery.

I asked if I could pick the package up and was told that I cannot because the facility is closed on Saturdays. I had to purchase different items and no longer need the ones that were to be delivered. I was also told that I would not get refunded for the shipping because "guaranteed doesn't always mean guaranteed." I did post a comment on the UPS Facebook page and I got an email asking if I could send the tracking info so they could try to take care of the problem. Too late, the problem was I didn't receive the package when it was needed.

Four previous packages were left in front of my apartment door. One was left while I was inside and there was no knock at the door. I luckily received them. I was not so lucky on the 5th. A camera lens was left outside my apartment unattended for 4 hours. My door is visible from the parking lot and street. Of course, when I arrived home, the package was not there. Luckily, the vendor (Amazon) replaced it. UPS stated that the driver uses his/her best judgment about whether or not to leave a package. They have awful judgment. It is near impossible to contact them about this issue.

I received a tracking number from UPS, which was shipping from Microsoft. They informed me my shipment would be delivered, and guaranteed by Friday, 12/2/11. It originally shipped from California, and going to New Jersey. Today, I see that the UPS tracking says late train. Well, if you can't guarantee, why would you even say that. I know that they know where it is, and I can not get a definite answer out of them. Why am I paying for shipping, if the customer service stinks, and was very rude to me on the phone. All I want is my product, and would like answer. Don't give me the runaround.

I paid for second day air for delivery of a time sensitive package bought from an Internet merchant. The package was shipped by them 11/28 at 9 am. On 11/30, UPS had "An exception in sorting" meaning they sent the package to NH instead of Houston. I called customer service who told me the package would arrive on 12/1 in the morning. It did not arrive. I again called CS and was told it would arrive on 12/2 (today, as I write) in the morning. It is 11:10, no package. I always use FedEx and have had an account with them for years. Never have they not delivered on time. FedEx is reliable and their employees friendly and efficient. UPS's first two CS reps didn't show any interest. I was told the package couldn't be shipped next day air the day. The mistake was made was because "the shipper had only paid for 2nd day air and they couldn't "upgrade" the service!

So UPS makes a mistake but they cannot mitigate their mistake by shipping it next day air because the shipper didn't pay for next day air even though I didn't receive it by second day air! Figure their logic there.

The package contains birthday party invitations for my 12 year old granddaughter who needed the invitations in hand this morning at the very latest in order to give them to her friends at school. Can't be done tomorrow on Saturday so they won't be received on time. She came over Wed. night to address them and again Thursday night but I had to tell her they hadn't arrived. If they don't arrive today before the end of school, she and I will be unable to correct the problem. If they do arrive, I will have to get them addressed and to the school by 2:30. This problem is not as serious as some of the UPS horror stories I have read but to me and to my 12 year old, it is serious, indeed. The company Zazzle has refunded the entire price already but once again UPS does nothing! Thanks for being here to allow victims to have our say. No, the package has yet to arrive.

The Cannon camera was on the truck and scanned for delivery on 11/29/11. It was not delivered. The revised delivery date was 11/30/11, and not delivered. I contacted UPS and received terrible customer service. The agent could have cared less and instructed me to call QVC. Upon calling QVC and informing them what had happened, I was told the package more than likely was stolen by UPS personnel and that they see this happen with UPS very frequently with packages that required a signature as UPS personnel are educated to know a signature means a valuable item. This is a business item and has delayed several contracted assignments.

I am awaiting another camera from QVC. QVC will contact UPS, file a claim and report the serial number of the stolen item to Cannon. Legal action will be considered from this point.

Below is a message I wrote but was unable to send through the UPS website because they dictate the content of messages they will accept: "Your tracking site shows a package sent to me with the tracking number ** was delivered on 11/28/11. I have not received the package nor did anyone at my residence or my next-door neighbor. The driver neglected to attempt a personal delivery. The driver did not ring my bell nor the other two bells per the posted directions for deliveries. I realize that the shipper needs to address this issue in regards to a claim, but I need you to know that it is unacceptable that the driver did not attempt delivery to me, and I want my merchandise."

My hearing aids were sent via UPS, signature required. Nobody was home on 11/25/11 so a notice was left on the door stating that a delivery would be made on Monday, 11/28/11 before 10:30am. No delivery was made. I called UPS at 10:00 PM, and after many unhelpful people, I spoke with a supervisor. He told me that I would get the package before 10AM on Tuesday, 11/29 and that a representative from UPS would call me, and let me know the package was on the truck. No call, no package. I went through the same routine, and got another supervisor who informed me that the package was lost! I now have to wait to get new hearing aids, which will take a few weeks.

We have trouble receiving deliveries, every other deliver the driver can't find us. We'll get a delivery one day and not the next because our address is wrong. We pay extra for next day deliveries, and when they don't get here for 2-3 days, then we are being cheated. We waited all day yesterday for delivery, looked on tracking line and they stated we had an improper address. How can it be improper when they delivered last week?

Today we had one package out of 6 delivered went to UPS on Field St. in Odessa, they were absolutely no help. The answer was, "Well, I don't know. You still have until later today to receive." I needed them today. Now, I'm not sure if I'm getting the rest of the shipment. We have a job that has to be done by Friday and those filters aren't here. Do I get to charge UPS for my lost job?

The problem is we heard a UPS delivery guy tell someone, if they only have one delivery to a certain area of town that day, they will put off that delivery for a day or two. It is now 6:00 pm and still no delivery of my other stuff. I'm very frustrated. My boss would like to yell at someone. Give me a number, and write me a check for my shipping fees.

You have to live it to really appreciate how bad of a business UPS is. If I'd stock in UPS, I'd sell every last share at tomorrow's opening. It is incredulous how inept this company is. They are in the business of logistics and provide customers with information to track our packages so we plan accordingly - not so much. Just because their system says the package is scheduled for delivery and you see evidence of real-time local facilities in the receipt of your package, there is always the chance that it is sent to Iowa from NJ where it was intended to be delivered today.

My entire afternoon was planned around this package and they could care less. No compensation to the client but an offer to refund AMEX their shipping charges - which I am pretty sure they could care less about. Honestly, I will tell everyone I know including my place of business to avoid UPS and every chance I have to ship anything an alternate method, I will.

UPS driver claim to have made two attempts for delivery on 11/18/11 at 2:22 pm and 2:44 pm. How do you claim 2 delivery attempts 20 minutes apart? Customer service claim it was probably a mistake. After I saw this I knew it was going to be a problem. Left big note for package to be left inside door. I had someone check for package throughout the day. Website claim package was left at front door at 2:00pm. I had someone go to retrieve package: no package. I have had packages left inside the door all the time, never had a problem. I don't understand why companies use them and their customer service always has some lousy excuse when you call them. I am sure the driver took my package!

Just attempt to let United Parcel Service know how you feel about their delivery service on their web site; it is impossible. It is clear to me that they could care less about customer service. Calling their customer service line, forget it. I am asked to rate my experience. In my opinion, UPS does not even rate one star. It is bad enough that I have invested a little time to write this. UPS, you are a disappointment and your customer service is not what you claim it to be.

The driver left the package on my doorstep. I live in San Francisco, within a block of a large grocery store, and a public park. There is foot traffic day and night and my doorstep has no setback from the sidewalk. Having had packages stolen, including bank checks which were forged and used, I have tried many preventive measures. The one which seemed to work was a sign on my door: "Please do not leave packages on doorstep." UPS, however, removed the sign and left the package anyway.

But seriously, does anyone read these? I ordered a case of self tanner and have not received it and my UPS driver just passes my business by. My marriage was not a scam Mr. UPS driver. Really. Now come on, deliver my package.

I would not even give UPS one star, however in order to submit this I had to. I received one of the UPS postcard notifications that my package would be held through 11.15.11. It is now 11.15.11 and I went to pick up my package but guess what? UPS sent it back on 11.14.11. According to one of the UPS employees there is an ongoing issue with the vendor UPS contracts to send these postcards out and getting the wrong date on them. Well, I have been in the corporate world a very long time and at no time would my company continue business with a substandard vendor. Why does UPS? Is it money? Is this vendor cheaper than the others? Well guess what? The people experiencing the adverse affects of your decision are your customers. I will never use UPS and will be sure that our company does not either if given a choice. There walks business UPS, now is the savings with a substandard vendor worth is?

Tire-Rama repaired a tire for a UPS vehicle on 7/20/11. We have a PO number and the driver's signature. I have mailed, and faxed copies of the invoice to two different locations. No one ever gets back to me, and they don't pay the $35. What would UPS do to us, if we didn't pay their bill for 4 months?

UPS was supposed to deliver a 125lbs package to me today. As usual, they will deliver before 7:00PM. The package was on truck for delivery at 4:00 this morning, 11/9/11. When I did not see the package by 6:00PM, I called UPS. They said the package was going to be delivered, perhaps later than the 7:00PM originally stated. 8:40PM, the automated voice system at UPS said the package was refused. At this point, I was absolutely livid. I finally got through to a UPS customer service person, who at first told me it could take up until 11:59 tonight. I mentioned their automated system's response and she checked and said the customer refused the shipment.

So, I have been sitting at home waiting since 7:00 this morning, have not moved off my property, yet the CSR confirms that the driver said someone at my address refused the package. I have been here all day, my wife was here with me until early evening, then I remained here by myself. Period. When it started getting dark, I put my front and side porch lights on (I'm on a corner). I have front and side blinds open so I can see out. I have spoke to no one, no UPS person came on my property and spoke with me. This is a farce! Their solution is that they will enter a case and someone will call me tomorrow morning. What a joke!

I went into the store at 9322 3rd Ave, Brooklyn, NY 11209 to ship a birthday gift, a framed print, from Brooklyn, NY to Belle Mead, NJ. I wanted them to box and ship it. By the time, these idiots got through it cost me $40.00. The box was twice the size of the print and when I questioned it, she told me that she didn't have one to fit. Think she would have mentioned that before she packed it up? She added so many peanuts that the box now weighed 6 pounds. The framed print was only 8x16 and when she finished it the box was 26x20x12. I am outraged. She told me that it would arrive tomorrow. Hell, for $40 I could have carried it there myself.

We shipped our package internationally with UPS last week, and it got stuck at US Agriculture Department. UPS has for this case a customer service available 6 am - noon EST only! We are pacific time, so by 9 am they are gone and messages were not returned until the next day!

My complaint is that the UPS system with limited office hours, limited availability and limited effort of calling is not set up to reach the customer in time. Only when I complained and requested to get the supervisor, I was told I would not be called back, as the supervisor was not in and would be back next day! Guess what, the supervisor called me. Just a week too late, our package was ruined by then.

Is there a minus scale to rate UPS? I had to put one star because my complaint wouldn't be accepted otherwise. UPS has rude employees, even at the corporate level. No one cares anymore about customer service. For the last 4 years, UPS has delivered my packages to neighbors, left them out in the open on property that isn't even my property. They have never left a note that they were at my residence. I have a security gate and they can't be bothered to use the manual gate and put my packages inside.

I have been told that they "are not allowed to back up their trucks". They are now refusing to deliver to my home at all. Their decision was made due to a recent claim I filed. The package, according to the driver, was left more than 2 blocks away on property that isn't mine. Because a claim was filed, they now route my packages to a home I own, but rent out. That driver backs up more than 2 blocks because it is a dead end street. I have seen him do it. UPS has gotten too big to care about customer service, but some companies only use them!

My name is Donna** and I'm livid at the service that UPS provides. The rudeness is disregarding tone of Barabara from customer service to the lack of information of the driver. I had a delivery which was supposed to be at my home on 10/26/11. Well, it did arrive according to schedule but the driver thought it would be easier and it would keep him on time schedule if he gives all packages for this building to the rental office. Residents have made countless complaints and the drivers disregard our request due to the mandatory time schedule that your company has them on.

So, as a result, my package was signed for by a Ms. Allen who then stated, "Stop delivering residents' packages to our office and take it to their apartments." We have over five hundred units and UPS drivers refuse to deliver to the residents as required. They will state that they're not home when most are handicapped and can't leave. Well, here it is the day of a major event and my package is not here due to the laziness and unprofessional behavior of your employees.

When I complained about this situation and asked to speak to a supervisor, I was told by Barbars that there was neither a manager or supervisor available. They were all out in a sarcastic manner. I asked her if UPS knows that leaving other people's property elsewhere is illegal without the party's consent to do so? Barabara stated clearly that it was not illegal and UPS had the authority to do so at will! The blogs of complaints basically state the same thing, that consumers are not receiving their paid merchandise from your fast-paced drivers.

I am scheduled for a second delivery between 4 to 4:30 pm on 10/27/11, and it's 4:27 and I'm still waiting and e-mailing my complaint to UPS. My contact information is Donna **. I'm now notifying Macy's with regards to this matter.

I have contacted UPS corporate offices several times after the driver failed to deliver packages in my apartment building, He was seen by the doorman on several occasions, riding up the elevator and back down without stepping off. He would then leave my packages at the desk, reporting that no one was home. I was, in fact, home each time but didn't receive packages until the next day or so because he did not even leave a package slip on my door. I would then have to drag heavy boxes, sometimes weighing 30 to 40 pounds each, up to my apartment when the driver could have easily brought them up on a dolly. Each time I called the offices to report this, the supervisor would assure me that they would address the problem with the driver.

Well tonight, the UPS driver delivers a package to my door and says, "If you keep calling corporate on us, we're going to start sending your packages back." My response was, "Oh, really?" Again, I called UPS corporate offices, Amazon (since I receive many packages from them), and anyone else that would normally send me a package and told them about my recent experience with the driver. Amazon assured me that they would send my packages with FedEx from now on. Again, UPS said that they would escalate the issue to a local supervisor.

If this driver is so brazen as to come to my door and threaten to send my packages back, what types of threats would he be willing to make next time? This type of behavior is obviously unprofessional and I expect more from someone who can easily get past security in my building.

I am writing this complaint in regards to the unprofessional attitude of one of your UPS drivers, license number ** in Roosevelt, New York on 10/25/11. My brother, sister, and I were parked on Nassau Road. My brother was the driver. He started his car to pull off, and the driver of the UPS truck blocked him in. My brother blew his horn to alert the said driver that he was about to pull out of the parking area, and the driver cursed him repeatedly with words that were so filthy. It was horrible.

I was in the front passenger seat and I leaned over to see who was defiling his temple in that manner. He then drove off. He was so angry that one would not have known what he would have done. This is not good representation for UPS.

Your driver in truck number ** drives through this neighborhood way too fast and in an unsafe manner. It is an area for active seniors and we walk a lot. The streets are very narrow and there are no sidewalks. The posted speed is 25mph which he totally disregards. He always exceeds that limit. A couple of days ago, my wife and I were walking and came adjacent to a parked car, which barely leaves room for another vehicle to pass. This driver sped up to our location and didn't slow down at all. We both feared for our lives and literally had to jump out of the way. I am sending a copy of this complaint to the local police. I hope that you will corral this cowboy before someone gets hurt.

Can there be zero stars? I awaited delivery of an iPhone most of the day Friday but had to leave, during which time, delivery was attempted. A notice was left saying that the delivery would be re-attempted between 2:00 p.m. - 5:00 p.m. on Monday. I arranged my day to be home during that window. But I arrived home at 1:30 p.m. to find that UPS had already been there and was already gone.

When I called customer service, the rep gave me a script that the windows are estimates only and that the driver could arrive before or after. There are five windows on the delivery slip. Only one was checked. And nowhere does it say that the driver could arrive before or after that window. They claim to be unable to contact their drivers as I would happy to go to him since I had already set aside three hours of my time.

The options they gave me were: await delivery the next day, knowing that they might not honor the specified window; drive to a UPS facility 45 minutes away; or ask a neighbor to await delivery for an unspecified period of time. I consider all three unacceptable. In contrast, FedEx delivered a second phone I ordered, left a slip allowing me to sign for them to leave the package. No problems whatsoever. And I know that they can contact their drivers because they've done so for me in the past.

I will rate UPS with 0 star. I paid $80 for express delivery to the Philippines. The package didn't arrive on the day expected. My fiancee called UPS Manila customer service several times and was just given a runaround. It seemed like every time she calls, nobody really cares to assist her in resolving the issue. Tomorrow, I am going back to the UPS store in Panama City and ask for a refund. I will never use UPS again, and I will spread the news to my family and friends.

I have had ongoing issues with packages being delivered to my home via UPS. Conveniently enough, they're the only ones we 'don't hear' at the door. We heard everyone else from FedEx to Takeout, but never UPS. This incident was the last straw, when I came home tonight and found a notice that they attempted a second delivery, mind you, there was no notice of the first attempt, not to mention that my mother-in-law was home all day, no one came to my door.

I did attempt to handle the situation, as calmly as possible; I was given the run-around by three different representatives about having it shipped to another address, without them charging me for their mistake. They not only gave me the incorrect information, about which department handled processing the fees, but when I called the other department back and they said they don't handle it. I can't get a straight answer out of a single one of them. And the worst part is this; the package is for my wedding, which is week away.

On July 19, 2011, I was due to receive a package that was coming via UPS, well, I never got the package. When I tracked my package, I saw that it had been signed for, but no one was at my residence to receive my package. When I finally spoke to someone from the UPS location at 138th Street & Canal Place (Bronx, NY), I was told by someone named Lonny that a individual with my same last name and address came up to him while on his route and asked for my package. And Lonny said to me to just call the company to send me a new one. But when I went online to to see the signature for the package, the person's name was spelled totally different.

I wrote to UPS Headquarters and got no response from them. But while I was on vacation, I was contacted with a followup call from an unnamed individual. The only thing that I could make out from her call was the fact that she was calling from UPS. Not to mention she called me repeatedly within an hour and never called again. So naturally when I returned home, I tried to get the issue resolved. But when I called UPS from the number that called me, of course I got no answer. So I wrote another letter. Again I was contacted by another person from UPS, this time the caller left a name and a call back number. But when Sandra and I spoke, she gave me no insight as to what happened to my missing mobile device that was scheduled to be delivered on July 19,2011. She suggested if I was ever to have a package delivered via UPS that I could give her a call. This whole experience was an inconvenience to me and not to mention the level of customer service I received was unacceptable.

My package was set to be delivered on 9/29/2011. When the driver attempted delivery, I was not home and my roommate refused to sign since it was not his name. They left an InfoNote, which was not handed to me by my roommate until about seven hours after the attempt because I had not been home. On the slip, it only stated that there had been a delivery attempt. Nowhere did it specify that it was being returned to sender. I checked the online information which specified that it was being returned, and then called the customer service line.

The first person I spoke to offered no help, and just told me that she could not do anything. I would have to contact the sender and ask them to contact UPS on my behalf. She told me that UPS cannot access any particular parcel, or change its destination, once it is being returned. I asked to speak to her supervisor, and she attempted to continue to try to talk me down. I had to ask a second time before she transferred me. The second person I spoke to also told me that they could do nothing, and to contact the sender. He was not helpful, and it was very evident that he had no interest in resolving my problem.

I then asked to speak to his supervisor so I could lodge a complaint for the service that I was receiving. He told me that no matter who I talked to, no one would be able to help and that it was company policy to never deal with any package being returned to sender. I asked a second time to be transferred. When I was transferred, the third person told me that I would have to deal with the local UPS office and to not contact the sender. I asked him why he told me different steps to follow than the two previous people.

He said that unless I was changing my story with each person, they would have told me the same procedures because they had to follow a certain guideline. I explained that I was not changing stories, which is incredibly insulting, and that I do not understand why their instructions were conflicting. Whenever I asked why I could not have my package held in the area, or have another delivery attempt (there had only been one attempt), he told me that it was no longer in the area. Once it is processed, they have no control over it.

According to the tracking information on the package, however, the package did not leave the city for at least another hour after I hung up the phone. This man told me that the only way to get my package was to wait for it to be returned to sender--across the country--and have them reship it to me (which would bring the total transit time to three weeks). Every time I ever asked for answers for why my package was being returned and why they could not re-route it from the next processing center, it became very evident that none of them knew what they were talking about.

Since I was told to wait for the local office to call and figure out how to get me my package, I asked him, "So, what you're telling me is that I have to deal with the local office--who has no authority in Maryland, where you're sending my package--and that corporate is useless?" He said that yes, that was exactly what he was telling me. He also told me that they would not be able to get my package to me any sooner than the two additional weeks. Overall, I was very frustrated and not pleased at all with how they were treating me and the issue. They had no interest whatsoever in actually fixing their mistakes, and in helping resolve the issue.

They provided incorrect delivery information and then changed the status of delivery from one day to the next. The package was in their possession, but no attempt was made to get the package out onto the truck for delivery. I contacted UPS to file a complaint as I have before. Nothing's changed with this company, poor service provided to consumers with no means of correcting problems with their system.

UPS delivered at 8:30 PM while I was home. They did not ring the doorbell or knock on the door. They left a damaged package on the front doorstep that weighed ninety pounds. The box was severely damaged, and the package cost over $400.

If I could rate UPS zero stars, I would but one is the lowest rate I can give. The failure of UPS to deliver my packages, over the last 2 years, has resulted in countless complaints to UPS (including their supervisors), and the driver still does not deliver my packages. I do not have this problem with FedEx. 98% of the time, when I receive a package from UPS, I do not even receive an info notice, let alone the package. Countless times, I have been home and waiting for a package, only to see that when I track it, delivery was "attempted," when in actuality, it was not. No UPS delivery driver shows up, no notice is left.

The result is that my packages are either returned to the sender or I have to pick them up. This defeats the purpose of using a service like UPS. If it were my choice, I would never use UPS again. When I'm expecting a package from UPS, I put a very clear note on my door, indicating they should ring my doorbell as if I should have to let them know this, and I include my cell phone number as well as noting that they can leave the package with the business that I leave above. But I suppose it's difficult to follow these directions, when no driver actually shows up to "attempt" delivery.

I recently shipped a Crafters Maple Flathead banjo through the Staples shipping center via UPS and paid for extra insurance to cover the sale price. I used the same packing in which I had received another banjo (Taylor Guitars shipping box) and packed it in the same way. The buyer reported that the box had broken open during shipping, been re-taped, and there was damage to the resonator. He took it to local UPS office where they determined that it had been packed properly and had been dropped or that another package had been dropped on it during shipment. They told him it would be repaired to his satisfaction or replaced.

Staples managed to delay the claims process by requesting only one piece of information at a time, waiting for me to call to request information, and threatening to close the claim if I did not call regularly. The claim was for $336 for Elderly Instruments to repair the resonator. After a month, UPS simply denied the claim, confident that I would not sue for a few hundred dollars.

So, while I will never ship with UPS again, you may. If you do, spend the extra money on better packaging rather than on UPS insurance. They'll simply use your money to fight your claim!

I purchased three train tickets and money order to send to a family member on 7/15/11 from Amtrak. I went to a UPS shipping center and paid for the package to be there (md) on Monday - 2nd day air. The package never arrived. I called UPS several times and asked why it stated on the truck for delivery. At that time, a representative said that they scan drums and don't actually always touch the package physically. These tickets were for a specific date and now, I'm being told to wait 8 days for a trace, yet the money I paid for the tickets, money order and shipping all are gone and the only thing they are talking about refunding is $19.95 cost of shipping. I want either my package back to me (shipper) or the refund total expense. I keep getting the run around and then they have the nerve to be rude in speaking with me. You can't contact the Landover or Laurel MD UPS facility; you can only go through the 800 number, which sends a message to the center who does not reply in a timely matter.

I was expecting a delivery on 9-20-11 from UPS. I waited at home all day and continuously tracked my package. At about 6:50 pm, the UPS truck pulls up. I waited for him to come up the stairs (3rd floor). About a minute later, I hear the truck pull off. I immediately called UPS customer service. The first customer service representative said that there could be another truck. On the second call, which was three minutes later, the customer representative said that they were close.

There are too many unemployed people that need a job and would be delighted to have his. I paid about $14 in shipping cost. I will call everyone in the UPS directory tomorrow. This driver deserves to be terminated. By the way, this is not the first time that this has happened. If they don't like stairs, then pick a different career. I have never had a problem with FedEx. The customer service representative would not give me the truck number nor the driver's name.

On Monday of September 19, the UPS driver on Rosewood Street, stopped on our yard. When he left the yard, he left with such power that he created a gulley and ruts in the lawn. We would appreciate your repairing our yard back to its original condition. Please, repair our yard as soon as possible.

UPS is the worst company that I have ever seen in my life and dealt with. I'm a T-Mobile employee and we don't have an agreement that indicates that when we send a package to customers, we need their signature. However, when I called UPS this morning regarding drivers not delivering my package that should be received 2 days ago, what they did is file a complaint and have someone call me. I would like to add that this did not only happen one time. Things have been going on with this individual driver. Someone did call me with the name Kerri from UPS Edison, NJ office this morning and she said "that's how we roll here at UPS Edison and I can't do anything about it".

Not only that, she also said "if you don't like it, then it's too bad!". I have a notice from the driver and it indicates that the sender requested a signature. But like I mentioned earlier, I'm a T-Mobile employee and when I called the customer care to verify, they told me that it's not true and they didn't request to get my signature. So UPS Edison, NJ is lying. The way Kerri was defending this driver is ridiculous. Not only that, she also told me that I can't call all the time and complain. She has other things to worry about besides my package being delivered on time or not. So next time, don't bother her for this little things. All I asked is justice and result for this situation. They're not even ready for that!

The driver indicated that he attempted to deliver my package at my residence and it was not true. He didn't knock on the door nor rang the bell and leaving the notes saying that no one was home. On top of that, the slip that driver left on the mailbox is that package from Verizon. On the original package, it clearly says that it's from T-Mobile. So now you can imagine that this driver is not paying attention to what is what. All I wanted from UPS is to get this driver fired and hire someone else who actually wants a job! And yes of course, deliver my package safe and secure to me!

The package wasn't delivered, as the door tag indicated. This is not the first time. I missed the first delivery, and the door tag said that they will deliver it again, on the coming Tuesday after 5:00pm. I asked for an early leave from my work, to wait for the package until 10:00pm, but nothing came.

The customer service representative didn't even apologize to me. And they said that I "have to" wait for the package again, the next day. The CRS was arrogant and reluctant to say anything except, "we don't know what has happened, but your package is still in the local facility."

Same thing happened to me last year. If there is a class action against UPS, I will definitely join. UPS should be sued, for not fulfilling their legal obligation (here in this situation, the schedule of promised delivery) in such a bold way, and even didn't care to explain, apologize, and compensate for it.

The UPS representative in Aiken, SC on 9/13/2011 called at 11:43AM. She was in such a rush that she did not give me a chance to explain the issue I had. She said, I quote "I'm out of here". She called me at that time and wanted to rush off the phone. I ate lunch at 12:00 also.

UPS shipment was supposed to give me three notices prior to returning to shipper. I only received one notice. And by the time I got it, the package was already returned to sender.

I'm not going to bore anyone with the details, but suffice to say that UPS (UK) are the biggest bunch of incompetent, amateur, second rate cowboys that it has been my misfortune ever to have contacted them! They couldn't deliver a hard-boiled egg, never mind a parcel! If they could find it that is! If they were able to find it, they would probably break it anyway!

I shipped an overload kit consisting of 2 springs and a box of U-bolts only the U-bolts arrived. This is an item that was shipped on a regular basis; wrapped in a cardboard then taped, then shrink wrapped, then taped again. It's almost impossible to get apart without a knife. This package weighs over 100lbs so you can't just threw it around.

I have been elected by the neighbors to ask the driver in our area to slow down. Our home delivery provider drives way too fast and whips around the curves and corners. I don't know who it is but I have heard from two separate neighbors now. One neighbor was going to back out and the UPS truck came racing down the street, and if she had physically moved the car, she would have been hit hard. Another neighbor said, "He is going to hit someone one of these days because he drives too fast!" I deal with Fed Ex and UPS daily here at work and both of the drivers are fabulous. I am kindly and gently providing this information to UPS so that the driver can be reminded. One neighbor said that we should call the police, but I thought I would try a friendly reminder first. There are children in the neighborhood and there are many blind spots. Trust me, I know where they are. Driving slower will keep everyone happy, including the driver whom I am sure wouldn't want to cause any accidents. He is probably a great person. Thank you.

On February 4, 2011, I accurately weighed, measured and packed a piece of artwork I had sold. UPS gave me an amount of $73.46 and picked it up. My check cleared on February 6. Two weeks later, my client called to say it had just arrived, and it was seriously damaged. It was insured for $800. So, I told her to call UPS for a pickup, and I called to request a claim report. The next day, I received a call from my neighbor (whom I had never met) saying his UPS account had been charged $130 plus for my package, and his account was closed.

To make the long story short, Brandon ** from UPS had called them. He told them that I had committed fraud, and should be reported to the authorities. It seems that UPS decided I should pay more, even though it was accurately weighed and measured. Since I did not have an account with a credit card attached, they found someone who did and lived on the same street, and charged their account, and changed all the shipping information to their name, address and et cetera. Plus they entered the wrong delivery address, so they charged me (or them) for giving UPS the wrong address.

It took countless hours on the phone and mailings on both of our parts to get the information corrected. They redelivered twice to my client and charged me for it all. They brought it back--to my neighbor! It took several months to get the claim honored since when they changed everything, they also didn't reinsure it. Recently, they began sending me bills for all their redelivery errors. I would call (they only have one phone number and would have to explain every time), and they would promise someone would call back in 24 hours, and no one ever did. Now they have turned me over to the collection agency.

I was scheduled to get a package on Thursday of last week. On that day, I arrived home to find the UPS truck blocking my entire driveway. I waited several minutes for the driver to get out of the truck and deliver my package. This never happened. So, I blew my horn and the truck finally started and moved out of my driveway. I pulled into my driveway and got out waiting for my package. The truck just sat there for several more minutes and then left never delivering my package. I filed a complaint with UPS customer service which turned out to be useless. The truck did the same thing on Friday. I still got no package. I filed a second complaint which was useless again.

On August 18th, UPS delivered a stock certificate sent to me by TD Ameritrade to the wrong address. The tracking number they had turned out to be for a different parcel. They have no idea of what happened to my negotiable security. They said it is my problem and are not cooperating.

For my sister's sweet 16th birthday on 6/25/11, I shipped a box through UPS to Virginia from Florida. The box contained gifts, a card, and a $50 bill taped to a cute picture frame. I wrote on the outside of the box "Happy Birthday" and "Sweet 16" decorate the box. I took the rectangular box to my local UPS store already taped on all seams. All the flaps were sealed shut and flat and met at the seams. We did the paperwork and my package was on its way. It was in good condition when it left my hands.

On the day it was to arrive in Virginia on 6/23/11, I contacted my sister to be on the lookout for UPS. She contacted me when UPS rang her bell and she retrieved the package at the door. She brought the package in and immediately took a picture and sent it to me. The box was no longer taped on the ends or across the long top and the top flaps no longer laid flat and met at the seam. Sometime after the box left my hands, someone had opened the box and now the top flap did not lay flat and was at a peak and someone had taped three strips of tape across the peak rather than the length of the top seam.

I then used webcam her to watch her open the box and nothing was as I had packed the box. There were notes I had taped to each gift for description and they were not all in place. I filed a claim with UPS the next day. Now, two months later, I have a voice mail from the UPS store stating that UPS says they will not satisfy my claim due to "unusual value". According to them, "cash" is unusual value and I was not going to be reimbursed.

Never mind the fact that a UPS employee opened the box and stole money from it. I don't know what kind of people they employ but even if they don't cover shipping the cash, what does this say for their company that they simply deny my claim and are not concerned whatsoever in assuring me that they are a good company and do not employ people that open people packages and remove items. No courtesy call whatsoever from UPS! I was a very frequent shipper at UPS but will no longer be and will be spreading the word that UPS employees will steal from your packages.

I ordered my school books from Chegg and put my main address as my PO Box, but had my house address on the order as well. Normally, UPS ships it to my house regardless of what address I put on there, so I didn't think it would be a problem. My books arrived at the UPS store on Aug 10. I received a letter on the 17th (I picked my mail up at 9 p.m.) telling me that my books would be sent by the 17th if I didn't pick them up by then. I called the store the 18th (at 9 a.m.) to see if my books had already been sent. The man I talked to said yes they had. I then asked why they had not notified me in a timely manner. He told me that it wasn't his fault, so he didn't know. He was rude and very unhelpful.

I called the customer service number to see if I could reroute the order. The woman I talked to (she was polite and helpful) told me my books would be arriving at the Chegg warehouse that afternoon, so they couldn't reroute it. On the 22nd, I called Chegg wondering why only one of my books had been refunded. I was told that UPS sent my books back separately to the places that had been originally purchased from by Chegg instead of their warehouse. I asked for an estimate of when the rest of my books would arrive at their warehouse, so I could be refunded and they told me that UPS had shut off the tracking device for all of my books so they had no idea. I will go out of my way to avoid using UPS in the future.

I missed (by 10 minutes) being home to sign for a delivery at 5:30 PM on a Friday. I didn't know it would be required. The note on the door said delivery would be made again on Monday. I checked on line to see if there was a possibility for me to pick up the parcel. But that was only available on Monday. In other words, if UPS can't make a delivery by Friday, they simply shut down until Monday. My parcel was simply locked up for three days. I am surprised at this, since my impression was that this was a business that promoted service. I'll know better next time.

It's really a funny thing! When I paid $15 to get overnight shipping on a package with UPS, instead of waiting and getting it for free, I actually expected it to get to me the next day or two days at most! No, it took at least 5 days to get to me! So, I paid $15 extra just for my package to go from Nashville, TN back to Louisville, KY, and to sit for three days!

I've lived here for 18 years and always had great service from UPS. But now, packages were left on my doorstep, but out of sight. I've had two deliveries this week. The first was left at the gate to my backyard, which I cannot see from the front door. The second (today), was thrown over the gate into my backyard where the dog lives. Yes, it was breakable and chewable. Come on! Leave stuff at my front door.

On Friday, August 5,2011, a notice was left on my door. I called the toll-free number and asked what options I had as nobody would be available to sign for the package in normal business hours.

Option 1 they said was to change the delivery address for a fee, option 2 was to have the package held at the UPS facility and I would pick it up. On Monday, I received a phone call at 7:43am advising that the package would not be available for pick-up until after 3pm and that the facility will be open until 9pm.

I arrived at the facility at 8:05pm and was advised that the package had gone out to delivery, that the driver had not returned and could not be contacted, so we were unable to check his whereabouts as I was willing to wait. I called the toll-free number to find out that after-hour updates to shipments are being updated the following business day. I was on the phone for 85 minutes, while the agent tried to reach her supervisor to try to reach the facility supervisor to help me as I could not return to the facility again. Finally, they agreed to change the delivery address without charging me.

Tuesday morning I called the facility as I was instructed the evening before, to remind them to deliver the package to me at my office and not to the mailroom. After that I was called by another supervisor who asked me if I could pick up the package, to which I said no and advised her that we agreed it would be delivered to my floor at my place of business. She then called me to confirm that they will deliver the package.

I called a few times to check on the status and at 5pm I called again as business closing time was approaching. I was put on hold for 10 minutes. I hung up and called back, no answer. At 5:40 I was told that the package was delivered at 5:12 to the mail room.

UPS systems are slow, employees are not helpful, they lack common sense and they have absolutely no sense of customer service as I had to speak to 7 people and the it still was not straightened. It is also common to put customers on hold for over ten minutes as it happened to me 3 times.

On August 8,2011 I found a Final Attempt notice on my apartment door. The UPS tracking site shows delivery attempts on August 4 and August 5. I was home in my apt on both those days. No delivery person came to my apartment. No notices were left. I'm disabled, who's using a walker and portable oxygen and traveling to the Foster Avenue location is very difficult. The call center agent wasn't helpful, apologetic but of no use in resolving the problem. I'll be happy when the regular delivery man is back. He's excellent.

Left a note on my door with tracking number asking UPS delivery guy to leave package at my door. I signed it. He left note at bottom of my note "sorry, I can't lift it by myself, Steve." He somehow "managed" to deliver it to my apartment complex office. I am on 2nd floor. 80 lbs is heavy for a petite woman like me, but it shouldn't be for a delivery driver. When I talked w/UPS and asked what would have happened if I had been home, Deborah Mangham (commerce city office) said I could have helped him carry it in! Interesting liability issue there, Deb. At first they said they would get it from the office and deliver to my door, but never did - said they didn't want someone to steal it, and that my apartment building was classified "Level Four" so they couldn't leave stuff at doors. My apartment complex manager said she didn't know of any thefts at all. I have had several things left at my door by UPS and FedEx - all documented. Totally absurd! So, I'm just returning it. UPS customer service sucks - talked to 8 people in all. Totally useless and the local rep was downright rude. There seems to be no unified policies that govern customer service and they don't seem particularly fond of their Amazon.com relationship. I'm going to work to get them out of my office building as a result of this mess!

8/1/2011 Between 10:30 AM to 12:00PM and never showed, called in and was told they would show at 8;00am to 12:00pm On 8/2/2011 Waited and they never showed. Never came to the door and did not leave info notices On the door or at the call box.

UPS drivers are driving down my street almost daily at close to 35 miles an hour. I live on a quiet residential street. I have stopped them and asked them to slow down since I have small childrent that cross the street often. Our street is curved and there is a blind spot to all drivers. I can hear the trucks coming they are going so fast. I spent $7000 having my dogs back put back together because of a fast driver and your drivers are horrible.,

I have been and is still calling and complaining for years about this UPS driver. He delivers packages in the 3800 block of Rokeby Rd., Baltimore, Md. zip code 21229. The driver leaves the UPS InforNotice on the outside on the front of the screen door. The high winds blew the InfoNotice off the front screen door to my next door neighbor's fenced front yard. I called, reported it to UPS. Nothing has changed with this behavior of this UPS driver. He gets a kick out of mentally and emotionally abusing me, his customer. I asked UPS customer service/supervisor to tell the driver to leave the InfoNotices between my front screen door and my front door. I do believe the supervisor(s) have told the UPS driver, but he continued to not to follow those instructions; he continued to do what he wanted to do.

Several times he left my packages between the screen door and the front door without me signing the UPS InfoNotices. Other times he gets a kick out of mentally and emotionally abusing me, his customer, when I write at the bottom of the UPS InfoNotice to please do not leave the UPS InfoNotice on the outside of the front screen door.

I have told UPS several times I do not use my front door. I asked UPS to tell the driver to not leave the InfoNotice on the front screen door. I told UPS I don't always go out on the front porch to look at the front screen door. I always check the front door between the two doors. I park my car at my back yard, I always use my back door to go in and out of my house.

I have had it with the mental and emotional abuse from this UPS driver. Monday, July 18, 2011, the UPS driver left the UPS InfoNotice 9313 0937 300 0 on the front screen door again. I found it when I went to get junk ads off the front porch. The InfoNotices never state from whom the packages are coming from. Tuesday, July 19, 2011, the package came from a Baltimore City Jail. I signed for the inmate dirty clothes. Please check to see if the drive turned the InfoNotice in to your company. Please look at the writing on it, it states about the front screen door, about me writing to UPS, about his continuing mental abuse and I stated I was writing this letter.

I find the signing of the InfoNotices a joke the week of July 3, 2011. I signed and picked up two packages from UPS, sender from Puritan Pride Vitamin and Drugstore.

The same day, the UPS driver delivered another package and he did not request a signature for a Puritan Pride Vitamin package. I just went to UPS to pick up a Puritan Pride Vitamin package hour ago.

The UPS driver stated there have been reports of theft in my area. I told the UPS driver I have never had any package stolen from me nor have I ever reported any package stolen from me. I have security cameras on my front and back windows of my house. I have told the UPS driver and when I call the UPS customer service reps.

What happened to the UPS InfoNotices I signed? Did the driver turn in all the UPS InfoNotice?

When I write on the InfoNotice to place InfoNotice below the screen door, it is not for everyone to know that I am getting a package. The driver left me a UPS InfoNotice # 9313 0809 436 8 on the door, for all to see on July 12, 2011. I called UPS customer center and I stated an InfoNotice was left on the front door with date July 12, 2011, my name, and nothing else was marked. The UPS driver never stated what company shipped the package. How can I refuse a package, if the company is never stated? I still have the UPS InfoNotice # 9313 0809 436 8 if you need to see it or I can fax it to you. Please email me back with you fax number, I will be waiting to hear from you.

Tell me this is not mental and emotional abuse. I will be talking to my attorney about the mental and emotional abuse from your UPS driver.

What are the UPS policies?

I don't understand why representatives of UPS lie to clients. My wife talked yesterday with a representative named Claudia ** who was helping us receive a box from the US. The track # is **. This box contains some shoes that were determined as used by the customs department. But Claudia said that if the used shoes were separated from the package then UPS would deliver the new shoes and other items to us. UPS would return the worn shoes to the client, but now she said that she did not say this, WHY?

Afterwards, I received an email from Oscar ** who told me that UPS will not split up packages and deliver the cleared items to the end customer. If this is true then why did the agent Claudia ** told us otherwise and only to change her story later? All I want is the contents of the package. They are charging the shipper for the days that the package is waiting to be cleared for shipping. I am sure that the agent Claudia ** wants to steal the items and use them for herself.

I will never use UPS again and I will tell all the people and companies that I come in contact with that UPS stands for Utterly Pathetic Service. I say this because when I was young, I know two people who worked for UPS in Texas and when they had "broken" packages they would check to see what was inside the boxes so they could steal the contents. This happened many times since I always saw them with many new items that they said came from "broken packages." None of the supervisors seemed to care so long as the workers finished their work on time. This company is full of dishonest people!

Did you get my email regarding a UPS driver in our neighborhood who is blatantly abusive to me? The date was July 20, 2011.

This is the second report on this same driver. He crashed into my Mercedes four years ago, then yesterday, he parked across three lanes of my home driveway, not letting me drive my car into the garage. He told me to wait, while he delivered two packages to two neighbors who were at far away angles. I respectfully asked him to move his truck, and he told me that I would have to wait.

I met belligerent responses, careless, and reckless endangerment to a homeowner. I give your driver on this route a rating of below zero.

UPS Driver deliberately parked across my driveway in cul de sac.

I was waiting tillhe was finished delivering pkg. to a neighbor, he saw me waiting for him to move his truck, I asked him, then he arrogantly got another package and delivered it to another house further away--he was rude, arrogant, defiant, and mouthed back at me. He crashed into my Mercedes about 4 years ago, no remorse, you still have him on this route--very bad. Please see that this delivery person is fired.

There is no respect for a resident trying to get into their own driveway. I EXPECT an answer immediately.

They approached me and wanted me to leave FedEx and they offered a low discount rate. All of a sudden, Amazon negotiates a rate agreement with them but states my business is to receive no discounts. With no warning, UPS pulled all incentives from me because Amazon dictates this.

UPS delivers to my work every day, sometimes twice a day. Every so often, the driver will enter "A correct suite number is needed for delivery." There is no suite number. There has never been a suite number. There will never be a suite number. That doesn't stop UPS from making the vast majority of deliveries to my work address; yet every so often, the driver won't make a delivery based on the need for a non-existent suite number.

As a consequence, I paid for second-day delivery. The item was on the truck, but the driver simply refuses to deliver the package based on the lack of a nonexistent suite number.

I ordered an item that was shipped via UPS. I was unable to take the delivery due to work, so I called for the item to be held at the office. I received a notification that the item would be held at the office for me to pick up starting on Wednesday, June 15, 2011. On June 15, the item was placed back on the truck for delivery for a 4th attempt. When I got home between 5:30 and 5:45 pm, I saw another door tag and called for a hold again; I was told that I had to pick it up that night between 8 and 8:30 pm or the item would be returned to the shipper because they tried to deliver it 3 times. I showed up within the allotted time frame to retrieve the package and was told that the item was returned to the shipper at 6:22 pm.

I was told by the people running the counter that they weren't informed of any package that was being held for pick-up for me. I called the following day to file a complaint and was basically told that it was my fault for not being home to take the delivery; and UPS' policy says that after 3 attempts, the parcel will be returned to the shipper. I called a second time and explained the situation again. I told them that I did call for a hold on the package. I was told that UPS was in the business of delivering packages and not holding them.

I was forced to waste an hour of my time driving, not to mention the gas that it cost me to drive from Sanger to Fresno and back to retrieve a package that wasn't there even though I was told that it would be available for pick up that evening. I called to try to get reassurance that something like this would not happen to me again and was treated very rudely and was never reassured that the company would go to any lengths to rectify the situation. I was repeatedly told that it was my fault for not being at home to take delivery of the package.

Your truck stopped at the end of my driveway and left a package at my mailbox on the side of the road. Your drivers usually leave them on the front porch or in front of my garage door. I live on a fairly busy road so anyone driving by could have stolen my package. It was of a considerable size so it stuck out like a sore thumb. Please do not leave my packages on the side of the road. This is an accurate account because I watched him from my window.

UPS left an "info-notice" on my door saying that they had tried to deliver a package requiring a personal signature and would be back the following day, Thursday, between 10:30 and 2:00, and that I would need to be there to sign for it. I waited from 10:00AM to 2:30PM, missing work all the time for their driver who did not show up. At 2PM, I started calling the 800 number on the notice and was told that I was expected just to wait and missing work. I told them that waiting for their late driver had already cost me 4.5 hours of pay and that I did not think this was acceptable. I was told then that the notice times were not firm and it might be as late as 7PM before they get around to deliver.

I left to go back to work. The diver came later and left another notice stating that I needed to take off again today to again wait on their driver. I called the 800 number and told them that I would not be available today, out of town on work and so they decided to return the parcel to the shipper since this would have been the third try and why do it if no one would be there? I did not request this return, I only told them I would not be here today, Friday. I also asked them about compensation for my lost wages waiting for their driver and was told that was not their responsibility. I can only wonder at how much is lost yearly by individuals in wages waiting for UPS drivers who cannot keep appointments.

The driver delivered a package to my house. My dog was out, and she gets defensive about people coming into the yard. She normally doesn't attack. She'll just bark at the person. The driver said that "she almost bit him", and he grabbed a tool in my own yard to pop her on the nose, and he even admitted it. I am very upset with this, and I would like to say that if I ever catch another driver hitting my dog(s), I will never use UPS again. The driver hit my dog with a tool.

On 06/10/2011, UPS attempted a delivery. They left their tag that said another delivery would be made before 10:30 AM on 06/13/2011. I waited until about 12:30, and no one showed up. I left their tag, signed and printed name on the back. I went on an appointment, and came back home about 2:45 PM. I found another tag on my door, that said he would make his final attempt on 06/14/2011, between the hours of 10:30 and 2:00. I called the UPS in Indianapolis, and told the lady there that I had stayed home all morning until 12:30 PM, and the delivery person did not show up. I also called the 800 number in the morning, around 10:15, and talked with this lady, and she said it's not 10:30, yet sometimes they are a little late, so I waited another 2 and 1/2 hours.

The lady I called and talked with in the afternoon, said she would call the delivery man, Larry, and see if he would swing back to my place, waited until 6:15, and called the so called supervisors Wayne and Dave with no help. I asked the last supervisor I talked with, if I had to sit at home again all day (he said yes). I told him I would never use, or buy from a business that used UPS (I quote). What kind of supervisors does UPS hire? If he worked for any other company, he would be fired!

I am on a fixed income. I do small jobs for people that don't have a lot of money. I do a lot of it for nothing, if they don't have money, but most of the times, they give me 5 or 10 dollars. But the economic value has nothing to do with it. I spend a lot of money with UPS, and they just say sit and wait all day, like I don't have a life. They have grown so big, that the little guy means nothing to them.

In January, 2011, I had to send time sensitive material to my son, a US Marine, in California. It was very important that he receive it the next day and I felt UPS would be the most secure delivery. The package took 2 days on its delivery and cost me $43.00. I wrote to UPS at their home office and they apologized and promised a refund would be processed within 1 to 2 billing cycles. I never received the refund.

I received the shipment with several items missing from the box. UPS claims that the items inside were damaged because of a broken bottle and therefore removed unauthorized bottles of liquor but also other items which were said to have been damaged. This is not the case because there were also a paperback book and some cotton twine in the same package which were dry and did not smell. It is obvious that whoever at UPS decided to use the excuse of damaged goods as a means to pilfer items in the shipment.

By exercised their right to remove the two bottles of liquor, they did not have a valid reason for stealing the food item as well. In my opinion UPS failed to deliver on their procedure that they would return the remaining items to the shipper when they removed the discrepant items. UPS = United Pilfer Service?

I shipped case via UPS from St. Louis to Sacramento, CA. The hard case was damaged in route and caused a plastic screen (valued over $300) to be cracked and rendered unusable. I filed claim via local UPS, where we shipped the unit from. My claim was repeatedly denied even after several photographs that were provided on how it was shipped.

If you ship anything take photos as you pack it, and unpack it, as without that, they seem not to pay the claim. We have shipped hundreds of packages and this is one of the only claims we have ever had.

I had to replace the screen at the cost of more than $350; we had the unit insured for $5000 for shipment.

I shipped my computer tower to the eMachine Repair Center to have repairs done. I used UPS to ship the PC tower and tracked it everyday. The day it arrived at it's destination, I received a phone call from eMachine telling me that they received my package and upon opening it, they discovered there was no computer tower inside the box. Instead, there was a banding machine, which is something UPS drivers carry on their trucks. I asked him to describe the package to make sure they had the right box. He described my box with my packaging, down to the purple towel I used to wrap around my tower for protection and the newspaper and foam I used as packing materials. It was my box indeed, but not my property. My computer tower had been switched with this banding machine. UPS stole my computer. I called UPS right away and told them what had happened. They opened a claim and picked the package up from eMachine to investigate the package and determine if my computer tower was not inside the box and if it had indeed been switched with a banding machine.

Now they're giving me the run around, won't call me back, and won't give me any information on the investigation. After the investigation, the package was sent back to the "shipper", the UPS drop off location that I used to ship the package. Today when I called the "shipper" to find out what they were going to do about this and if I was going to get my money back, I was told that UPS messed up something on their computer and they picked the package back up from the "shipper" and it was going to be investigated again. It seems there is no accountability in this company. They stole from me, simple as that. Now something should be done about this. It would have been no different if someone had come in my home and stole something, they would get arrested. Do they think that just because this is UPS they can get away with theft? It's not fair to me, now I'm almost out by 500.00.

This happened on January 17 2011, I had just purchased this Computer a few months ago , The total value of the computer with taxes and shipping is 435.00. This could also result in Identity theft because there was a lot of personal information on my computer, and emachine had me remove all passwords before i sent it to them for repair. So the stress is unending. So I'm out of a new computer and could lose a lot more if this turns into identity theft.

Last Wed., Jan. 19, I attempted to send a very important package to Houston by UPS. A week later, the package has still not been delivered, and they cannot locate it. The package contained my passport, and other very important documents for a work visa. Now, I must spend time, and hundreds of dollars replacing the documents (including my passport), and re-delivering them to Houston.

UPS sent me 5 invoices for the last 4 months about shipments from an address I have not lived at for over 1 year. Items shipped to people I do not know. I called UPS, and each time, they admitted mistake and promised to clear up the mess. Each month, I get yet new charges and threats, approximately, 6 phone calls and 6 times I was promised that they would fix their mistakes. Now I got an account suspended notice and collection threats. All for shipments I did not make from a house I do not and have not lived in for over a year. In fact, it has been vacant for several months and they are still claiming to pickup from this vacant house. I can back this up with owner of house and prior tenants and more if needed. Help.

I travel a lot and I schedule all my deliveries when I am in town. I had an order that was delivered to UPS on 1/10/11. The weather conditions was not good, so it was not delivered. However, it is still not delivered and the weather conditions are fine. They were fine since 1/13/11 and it is now 1/16/11.

I called UPS and was told by Ann and Lycafa that they would guarantee the delivery to be no later than 1/13/11. After 7:00 p.m. on 1/13/11, I called UPS and try to reschedule my delivery since I was leaving the town the next day. I was rudely told by J.C. and her supervisor, Matt, that they would deliver it the next day, and if I reschedule the delivery, I would be charged $6.00. As you can see by this letter, it was not delivered the next day.

I know I won't have a choice, but if I did, I would never use UPS. As my letter states, I am still waiting for my package. The only reason my package has not been delivered is because it is in the back of the UPS truck. I guess they will deliver it when they get around to it. Thank you for allowing me to make this complaint.

What took place is described below (starting at the BBB case description). Today, January 14, 2011, my son David received a bill for over $600.00 from UPS, and he never requested any service nor did he have any contract with UPS. The UPS client is me, Ezequiel **, and I provided my credit card at the time of scheduling a shipment via telephone call. UPS had only charge $8.69 to my card and not the $398.00 cost that they originally priced the shipment at. Please review the case below since I find it redundant to re-write it again. Thank You.

I received a phone call today, January 6, 2011 in the morning, from Mrs. Kay ** of Orlando, FL. UPS at telephone number 407 826 8001. Mrs ** informed me that they found the TV and that it was so badly damaged that they decided to destroy/discard it. Mrs. ** also told me that they will only refund me $1,000.00, She stated that we refused delivery and that the TV value was set at $1,000.00 and that my son signed such declaration.

To set the record straight, I'm once again stating that this delivery never happened, and therefore, was never refused. By their own account, they are accepting that the TV was too badly damage for delivery so they destroyed/discarded it. My son and I deny reporting a value declaration of $1,000.00 but rather $2,000.00. It is obvious that UPS destroyed this TV/package and they do not want to take responsibility for it, Their excuses so far are that the delivery was refused; the package was abandoned; and now the TV was badly damage and the declaration value is $1,000.00; and finally, they are stating that we were never charge for the service. The inconsistency of UPS's statements/excuses evidently proves the deception, lies, and mere effort to avoid responsibility.

Again, we sustain our request for a full refund of the declared cost of $2,000.00 and hope that justice can be served. My Christmas was ruined by UPS, and my New Year has so far become a nightmare. The sense of letting my loved ones down during this holiday cannot be measured with a dollar value, and even $2,000.00 will not equally balance the lost nor will it erase what was already done.

UPDATE: This is a follow up for Complaint ID#:**. UPS denied my claim, stating that the item was not properly package. This item was in its original Toshiba distribution package and was delivered to my son's house and later picked up by UPS for shipping to me in PR in the same condition it was delivered. We have not altered this package at all and UPS accepted it for shipping the way it was delivered to my son (new and unopened box). I should not pay for UPS's negligence.

I'm appealing to UPS's decision. UPS is now trying to keep the package (TV), reporting that the package was abandoned by the shipper and the receiver which is far from the truth. They are subjecting to keep the $2,000.00 TV plus the $398.00 charge for their services, that they obviously never provided. If UPS do not return the TV, Amazon will charge me for the replacement and this will double my cost to $4,796.00. I'm therefore requesting that UPS be held responsible for their negligence and be required to pay for this claim.

The consumer indicated he/she did not accept the response from the business. UPS continues to misconstrue the facts. What they call the shipper is only my son's residence address at Orlando, FL. I arranged the pick-up and shipping of this item from my son's house to me. I was the one that made all the arrangements and paid for the shipment, therefore, I'm both the shipper and the receiver. My son, David (whom they call the shipper), was a mere intermediary between the UPS and I. David did not call nor did he make any arrangements, contracts, shipment request, nor did he pay for anything. I'm the UPS customer, and they are not communicating with me.

I will not request a refund from my son who had nothing to do with it other than being at his house when UPS picked the package up. As for the package, UPS picked it up from my son in the same condiction they left it. It was not opened or altered in any way. Amazon.com will replace the damaged television if the damage one is return but UPS will have to refund my $398.00 shipping cost (for an item that they broke) or redeliver the replacement to me fro, my son's address at Orlando FL.

I'm making it easy; just provide the service that I paid for by returning the damage TV and bringing the new TV to me, and if you do it right this time, the issue will be the result. Once again, I'm the client here. I'm the one affected. I'm the one doing all the communication. I'm the one that contracted UPS and paid them.

I was told that an agent would come to my house to inspect the package and more than likely pick it up to return. The following day, nobody arrived and I decided to call UPS again. I was instructed exactly as the day before.

Another day passed and nobody arrived. I contacted UPS once again and they said my claim was elevated to urgent and that someone would call within an hour. That also did not happen, so I called UPS again and requested to speak to a supervisor. My call was placed on hold, presumably waiting for the supervisor's response. Twenty minutes later, the phone call was cut off and they never responded.

I registered at UPS.com and emailed customer service with my tracking number plus case history. Once again, I telephoned UPS to request a supervisor. This time, a supervisor responded to my call, assured the issue will be resolved and said that someone would contact me within the hour. That never happened. I resorted to a google search for a higher contact and was able to communicate with the administrative office at Atlanta, GA. Once again, I was assured the issue will be resolved and an inspection agent will be at my house the following day. That never happened.

Today, December 24, 2010, before I started this report, my email was finally responded. The message stated that someone would be contacting me by noon today. It is 1 o'clock and that never happened. Needless to say, I was aggravated by the Grinch (UPS) who has stolen my Christmas and that of my family's. I have been kept hostage at my own house, waiting for UPS for the last four days to solve this problem, and it appears that they have no interest whatsoever in providing the service that I'm entitled to. My shipment cost me over $398. That is a lot of money to pay for all this aggravation and abuse. That is why I am filing this report. Hopefully, you will be able to help me.Desired Resolution: I'd like to be refunded for the price of the TV, $2,000.00 plus the $398.00 shipping cost; a total of $2,398.00.

For the past two weeks I have had major problems with UPS not delivering my packages to my business. Last week, three packages were due to arrive at my business. There were no tags left on my door, no knocks while I waited all day and evening for the packages to arrive. I rechecked the tracking number on their website to discover that no attempt to deliver actually occurred. Because somehow they made an assumption that my business was "closed" that day.

I ended up driving down to their package center in North Dartmouth (12 miles from my business) to retrieve these packages myself. I had to wait an hour and a half for their delivery truck to return with my packages. Today, several days later, again this same crap with non-deliveries. A tag was left on my door yesterday telling me that the driver had come by. I sit less than 10 feet from my front door, no knock came whatsoever. And today, I waited patiently all day for the delivery of the package but nothing came. I then checked online to find out that UPS marked my package not to be delivered today, because of the same reason before.

Nobody at UPS can tell me where or how this assumption happens or where this information database is actually kept. All they do is send emails to their supervisors asking them for information and no answers ever come from that. I am so upset with UPS that I would never ever choose to ship anything with them ever again!

I took my Yamaha keyboard to UPS Store. They inspected it and it was insured. This is the first time I have used them. I purchased it for $475.00. I was able to fix it for $120.00 because they dropped it. They refused the claim because the recipient didn't save the packaging. I packaged all my items with large bubble wrapping and foam, cardboard box over it, and lots of tape. I even have some bubble wrapping and foam left over. They denied the claim because they couldn't see the box. The recipient didn't know she was supposed to save it, neither did I. They dropped it. They should have to pay. Please advise.

My biggest mistake ever was ordering my entire New Year's Eve outfit 2 days before New Year's Eve and expecting that overnight delivery via UPS would actually work out for me. (sighs) UPS is the worst delivery service. I had 5 packages that were to be delivered via UPS. I placed my orders on Wednesday, December 29, 2010 with Victoria's Secret and Amazon.com.

I chose one-day shipping, so my packages would arrive the next day on Thursday, December 30. Everything seemed to be going well. When I checked all my UPS tracking numbers the morning of Thursday, December 30, all packages were out for delivery. Well, except one. 1 package out of the 5 total, there was an exception given to it. "Damage reported / Damage claim under investigation. Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify sender with details of the damage." Goodness gracious!

So already 1 of my UPS packages would not be delivered to me. Thank goodness that was just a bracelet and not a major factor to me. And Amazon immediately issued me a full refund for both the item price and shipping charge. Such a shame that Amazon had to clean up UPS's mess. So ok, on to the remaining 4 packages.

I kept checking all day regarding status. They all kept the status out for delivery. I live in Brooklyn, NY where the major blizzard hit. And granted, there is difficulty navigating the streets due to lack of snow removal, etc. I will admit that. However, I don't know how Domino's Pizza delivery guys driving little Toyota Corollas, Cablevison technicians, FedEx delivery guys, and ordinary people driving navigate the streets just fine. But UPS with their huge big brown trucks can't.

They are the only ones who seem to have issues with delivering anything. Yeah, ok. So anyway, after calling UPS about 5 times throughout the day regarding my delivery and them assuring me it will definitely be delivered today, I just felt something wasn't right. But UPS kept telling me that the driver is still out with the package. It's peak season; drivers can deliver up until very late (even said as late as 10:30PM). ROTFL!! What a joke!

But I indulged all the ** UPS was feeding me, even though I knew better. I have dealt with UPS's horrible delivery service for more than 10 years. I know better. I am used to their ridiculousness. Finally around 8:30PM EST, I just knew that UPS was not coming. After being lied to and given the runaround and me questioning UPS, etc., I was finally told that there was an exception for my 4 packages. "Emergency conditions beyond UPS's control." Oh how did I already know UPS was going to use the weather and snow as an excuse not to deliver?

So I was so livid at this point, because I paid for next day delivery and UPS just would not give me a straight answer about delivery! They knew they were not able to deliver to me today for whatever ** reason they gave! So then I spoke to a William at UPS who told me my packages would be out for delivery tomorrow. I just don't trust UPS to even deliver tomorrow. If there are "supposed" emergency conditions today beyond UPS's control, how is that going to change by tomorrow?

I asked the UPS representative If I can just pick up my own packages. Its quite funny that UPS can't deliver to me, but I can get to them to pick up my packages. There are no emergency conditions beyond my control stopping me. (eyes roll) This representative William is going to tell me that yes I can pick up my packages and gave me the address of 10401 Foster Avenue, Brooklyn NY 11236. That is my local UPS horrible facility. I asked him what time I can pick up my packages.

He also told me that first thing in the morning, someone from UPS will call me to confirm a time. But then he tells me that the local facility is closed tomorrow (Friday, Dec 31 - New Year's Eve). I asked him how the heck will I be able to pick up my packages if the local facility is closed then? He said no worries I will still be able to and someone will contact me. I didn't believe anything he told me.

William sounded like he was just saying anything to try and pretend to give good customer service. After I hung up with the UPS rep William, unsatisfied with his ** service, I called both shippers, Victoria's Secret and Amazon.com. Victoria's Secret provided me a full refund for this horrible UPS non-delivery. Again, Victoria's Secret was cleaning up UPS's mess. And then I called Amazon.com and told them what a horrible UPS experience I was having with their packages being delivered.

Amazon did a 3-way conference call with me and UPS. I spoke to yet another UPS rep (a woman this time) who said the conditions beyond UPS's control--could be weather related. It could be that they are back-logged with deliveries due to the weather. But um, can someone please tell me how that is my problem when I paid for next-day delivery? If UPS is back-logged, why are they even accepting more next-day packages to deliver?!

But also, this rep told me she is going to change the packages status back to just me waiting on delivery tomorrow. She said the facility is indeed closed tomorrow (Friday, Dec 31 - New Year's Eve) and the next available pick up would be for Monday, January 3. So why did William give me different wrong information? So she changed it back to me, taking the chance for delivery tomorrow.

Being that my packages are all Next-Day Air Savers, those packages are the ones being delivered on December 31. But I am 99% sure my packages won't be delivered. And if they aren't, whenever UPS does decide to deliver, I will just refuse the order and send the packages back to Victoria's Secrets and Amazon, being that they were not delivered when I needed them and therefore are of no use to me anymore.

I am so sick of UPS's horrible service and will avoid them as a delivery service at all costs. I will try and stick to FedEx, DHL, even USPS. And again, the local UPS facility at 10401 Foster Avenue, Brooklyn NY 11236 is absolutely horrible! I won't even attempt to speak to a supervisor at that location in the morning, as I was advised. I am sure the supervisor won't give a **** either about my packages.

My wife shipped a brand new television to herself from Los Angeles. Due to to the high insurance value, the flat panel television was accepted in person by the UPS agent. The television was in the original manufacturer's (Sony) shipping carton, sealed and unopened. Two days later, the TV is out for delivery and then suddenly was reported damaged. It went back to the facility where they claim to inspect and file a report/claim. The claim was denied due to improper packaging. We picked up the item from their facility and can see that it was clearly damaged due to a fall from the truck of some sort. Not sure what they did to "inspect" the box, but it is apparent that they are at fault. Sony ships (carefully) all their TVs in the same containers, to individuals, to stores and businesses. To claim that this one was improperly packaged is straight fraud because they don't want to pay out the insurance claim.

I have lost the TV which was valued at $2800 in replacement cost as well as my shipping fee (they delivered it damaged) and the insurance money that they are denying due to this "improper packaging" claim. I have pictures of the shipping carton and of the damaged one to show anyone. UPS should be sued (and I still may) not just for the damage, but also for the express lying that they are doing.

I purchased items from 2 different retail sites online for my children this Christmas. I was excited to be getting these packages delivered to my home today, by UPS. Well, that was according to their tracking site. That didn't happen. 1 of the 2 packages actually required one of mine or my husband's Signature for inspection, but I guess that didn't matter to UPS either.

I tracked my packages online through their website at about 2pm today and according to their site, my packages had been delivered to my address at 11:47am with a signature from some random person that does not even live in my home or bear any of the names on my two packages. I called the UPS customer service # about 6 times so far today, they did request for me to call the shipper to start an investigation, blah blah blah. I did.

I asked to make a complaint to someone, they transferred me to a supervisor, she said she would call the UPS service center that delivered my packages to have them track down the driver and they would call me once they knew what happened. I waited for about 2 hours. Called back and spoke to another UPS employee who says, "Sorry, no one returned your call, your package was delivered to this address, blah blah blah" which was my own address, I've been at all day waiting for them and no one came. Basically, telling me the same thing. I've been hearing their employees say and reading for myself on their tracking site all day.

I spoke to another supervisor, same story. I had to get more aggressive on the phone with him and explain to him that the driver did not deliver to the right address! He delivered them into the hands of a thief (by circumstance) instead. It just seems as if they did not care or want to help and this is just not right. I purchased these items online with my own hard earned money and for UPS to be able to basically get away with their careless way of delivering (in my case not delivering) for retailers who pay them for their services, is just down right criminal.

Now, my children will not have gifts to open from us this Christmas, thanks to very selfish unionized UPS workers, yes all of them, not just the driver, who don't take their work seriously and consider what they are actually doing. Instead we will be showing pictures of the items that we ordered them online for Christmas but have to be "investigated by UPS" before we ever see them. UPS is practically stealing money from consumers who pay them to get the job done and get it done right!

On October 4, 2010, I shipped a custom headlight for warranty repair back to vendor in New Orleans. That was where the company that did the original work was located. I paid for a 2-day delivery. I insured for $1,000 based on the CSR recommendations. I also mentioned UPS tariff of value per CTN. These incompetent people are a waste of time and money. First, the CSR makes out the label computer printed directly into UPS main system. It is not the one used by customers.

My recipient refused the delivery due to the $98.78 as a Cash on Delivery. That was on 10/8 which is 2 days longer than what was paid for. Now, it gets lost in the Mississippi hub for 10 days. Then they find it and send it back to me without delivering to the recipient ever getting to do the repair. Worst part is I work for a U.S. customs broker and handle all the damage claims. I am all too aware of shipments not packed correctly or shift in transit, etcetera. I packed myself more than adequate packing materials.

In addition, I purchased a carton to ship via UPS from Staples. It also indicated to ship UPS via Staples. Imagine my surprise when they told me that claims were denied due to improper packaging. After reviewing the claim denial and UPS tariff, I wanted my money. How can they insure a shipment then deny coverage. Since I talked to a ton of CSR representatives to sort out the claim, they just kept denying. End result is I took down UPS for a judgment for $2,820.00. Idiots, I would have settled for the $1,000.00 in insurance and refund my shipping for $98.00. They tried to play hardball and I shoved the very tariff down their throats.

They attempted to hide behind. I will advise all clients to never use UPS whenever it comes up in conversation. Now let them pay for not only the damage but above and beyond. It turns out that the arbitrator had a claim problem with UPS. He kept asking UPS for a copy of pictures of the damage and tariff. Once I gave him the full tariff of 45 pages, he wasn't too happy. I highlighted the parts that were relevant. However, since the tariff contained very ambiguous language, it was used against them.

I requested to have a pick up at the location. When I went to pick up the package, the lady at the counter stated they put it on the truck. I had to take time off work to go out to the UPS place (which is in the sticks) and wait in line, to be told there is nothing they could do about it, but to go home and wait for the driver. These were high-end Christmas and these were birthday and Christmas gifts from Best Buy. Both companies have now lost my business and I will spread the word of their inefficiency and inability to read any time I get a chance.

On December 9, 2010, a package of mine was left with a total stranger by a UPS driver. Needless to say, it's been almost 2 weeks and that person has not left me a note or given me my package. I can't understand what would possess the UPS driver to leave my package with someone who doesn't live in my apartment. He could have easily have redelivered or left it with the office next time they were open. Also, he never left a note on my door. I was tracking this online and realized my package had been delivered. The only clue is the online note that says left with woman. I checked with the rental office and they said they were closed by that time. I have contacted UPS many times trying to talk to the driver to find out what apartment number he left my package with, a name of the person and the signature. They have been no help. The only response I have gotten is to contact the company I bought the package from which is **** and they can't help me any further.

That makes no sense because **** did their part. It was UPS who dropped the ball completely. I want to know these things: Who is the driver so I can speak to him? What AP number of name of person took my package? Whose signature? Why would the driver leave my package with a total stranger? Because of the driver's incompetence, I never got my package I paid for 2-day shipping. **** has been much more helpful than UPS even though it's no fault of their own. I am sickened by UPS brushing me off and not knowing which neighbor of mine is a thief. This was a present to cheer up a friend who went through cancer treatment. I was empty handed when she came to visit. I refused to let this go until I find out who took my package. The only one who can resolve this is the company which caused the problem, UPS. Anything less is unacceptable.

I'm befuddled that UPS thinks that their policies of throwing packages into the snow or bushes is okay. Consumers pay $ for items and for proper shipping. Jennifer ** at UPS Headquarters- (404) 828-4900 defended their policies of placing items in the snow or bushes but added they should be placed in plastic bags.

So, it's okay if the camera, iPod or telephone packed in a mere cardboard box sits in the bushes and snow for hours or perhaps days. Blame the consumer for not being grateful. Ironically, Jennifer ** wouldn't place her defense of "throwing packages into the snow or bushes" in writing.

Companies using UPS should be cautious when shipping items. An item placed directly into snow will be exposed to a more extreme environment than one left on a porch. As I was at home when the driver attempted delivery, I was able to interact with him and video-recorded part of our interaction, on my property. It may be seen here: "http://**"

Friday, December 17th 2010, my mother in law and I went to this UPS store twice, the first time was to buy boxes for shipping Christmas presents. The cashier at the front desk was very helpful and provided us with a chart on the cost of the boxes in green, and the cost of shipping in red. We bought 3 boxes and packaged everything ourselves at home except one gift. It came to about $17 for boxes, and we figured about $30-$40 to ship referencing the chart. We went back to the UPS store about an hour later to ship 3 boxes, and have UPS client's box and ship the other one. After ringing up all the items, our amount came to $96 to ship three boxes, (all between the weight of 2-16 pounds) and box and ship an item weighing less than a pound. We were both surprised with this cost and calmly asked cashier (Who was different from the previous cashier) Why it was almost $100.

She mentioned something about insurance. We said we didn't want any insurance. She replied back saying that "it's automatic of everything over $100". This did not make sense to us, seeing as we never said the cost of the items or that we wanted insurance on them. I then said they were not over $100 and they were in fact less of the cost of shipping which was $96.Another woman behind the counter said to us that insurance was "automatic" and that it was no charge to us. So at this being said, we figured the price was just for a shipping and boxing rate. We checked the chart we looked at the previous time we were there, and the cost still didn't add up.

I then asked the cashier what the red columns meant (assuming they were shipping costs such as the previous woman told us). The cashier replied back saying "Those red columns don't mean anything to you, they are not shipping costs." So I asked "If they're not shipping costs, what are they there for?" She ignored my question. My mother in law and I were furious. So we took the labels off, grabbed our boxes and left. Also the first time we were there, the same cashier who dealt with us was there giving a man a price of $40 on a small box. Less than a 6x6, and weighing less than 6 pounds.

I had a rather large package from Hammacher Schlemmer to be transported via UPS (ground). It was delivered today. My neighbor found it at the end of the lane sitting on top of the mailboxes. This is not acceptable. I was home all day today. I am leaving on a trip at 6:00 am tomorrow. I will not be home until Monday afternoon. What if the package were left tomorrow, would it be safe? Would it stay dry? This is a Christmas present.

My lane is short--maybe 30 yards. It did snow today--hardly a dusting. I once missed finding a package that UPS left in the middle of my car port (where I couldn't see it when I drove in, nor when I parked because it was under the car). I ended up buying a duplicate present for my friend. USPS provides better service by far.

A new UPS driver in Champaign, Illinois, has ruined my years of previous satisfaction with UPS services. The driver rang the doorbell and I immediately answered. I could see the UPS truck but the driver had gone next door. I didn't see a package at my door and assumed that he rang my bell by mistake. As the driver is returning to his truck, he says that he threw the package in the bushes. I asked why he would do that and the driver asked if I'd rather have the package stolen?

A package left at the door or thrown into the snow (in a cardboard box) is for a no brainer. The driver confidently defends his training of placing items in the bushes and snow because the snow was not melting. A manager or supervisor (Sarah) from the Urbana, Illinois office somewhat defended this position stating that he should have placed the package in a plastic bag before putting into the snow and bushes.

I am highly disappointed that UPS allows this. Electronic items are not cheap and it's simply not right to place cardboard boxes containing electronics in the snow. UPS had let me down.

I have had it with UPS. I live in an apartment, in a neighborhood that has gotten increasingly bad over the past several years. My UPS driver continues to throw packages on my doorstep even though they are visible to anyone who happens to walk by. I have put a huge sign on the door begging to please not leave packages on the doorstep. Also, I have put it on the address label in case they decide not to notice the sign. It continues to happen over and over again. Last month, I had an expensive package stolen. The vendor said they would not send anything to this address anymore because of it. I begged them not to do that, considering I don't have anywhere else to send it. I have called UPS probably 25-30 times about this problem.

Every time it is the same story. Oh! Sorry, that wasn't your "normal" UPS driver. My normal driver must never, ever work. I will personally talk to the driver myself. They did it again? This is a security issue. We'll get them involved. Oh! It happened 4 days later. I'll personally talk to the driver. After the package was stolen and the replacement package was delivered on a workday and I wasn't home, the driver left a note. That was on a Friday. I called when I woke up Saturday to schedule a redelivery. The driver had already attempted to redeliver in the morning, but this time he just left a rude note (with the wrong tracking number) saying, "Not home again."

On the phone, UPS told me that they don't redeliver packages anymore, and if I don't get it the first time they try, I have to come pick it up myself. Meanwhile, Monday the UPS driver came back and threw it on my doorstep! This was the redelivery of the stolen package! After it happening yet again today, I have decided to no longer do business with vendors who use only UPS. Period. I was threatened by a vendor I've done business with for almost 10 years that they would no longer send packages to my home. Because of my long history with them, and amount of money I've spent, they decided to continue. However, if anything else is taken (and it's only a matter of time until it happens) they will discontinue doing business with me.

On 11/19/2010, I shipped two boxes by air from my home in Tucson, Az to my business in NYC. Only one arrived. I have called and spoken to 5 different employees and have found all to be equally unhelpful. The incompetence and general disdain is shocking. After two weeks of calls, I found out that the tracking department did not even have my correct shipping address on file. During every call each employee inferred that the error was mine, the label wasn't affixed properly and the box was not properly taped and fell apart, one even suggested that the box never existed!

If I ran my business in this fashion I would be long out of business. Today I was told that the investigation was closing. They cannot locate my shipment in their "system"; at the same time they are admitting that no calls were made to any of the UPS hubs it would have passed through. I am a small business owner who desperately needed this merchandise to sell. This is a significant loss of revenue.

I shipped a $9,000 new embroidery machine and insured it for $4,400. I just received a call from the recipient telling me that it just arrived in Alabama smashed up with the UPS box visibly damaged. It was witnessed and acknowledged by the UPS driver as being damaged by UPS and so it was refused and immediately sent back. The shipping cost me $200 and I have taken $2,000 from the purchaser as a good faith deposit.

That money has all been used to cover bills and pay the UPS for shipping and cannot be re-collected. It was used because it was understood the machine was in the good hands of UPS and, lest it fall into 'bad' hands, it was insured. My wife and I sacrificed this machine (its sale) to help us recover from our personal bankruptcy due to a loss of income from a disability and the medical bills that went along with that. There is a zero possibility that we can re-pay any of that money back.

The now damaged machine should re-arrive in Harrisburg in one week, but from what I read in your complaint forum UPS will never honor their own insurance policies and they routinely determine that every damaged shipment is due to improper packaging (without any oversight services of an independent inspector). They simply refuse to pay for their carelessness! This comes right down to them accepting a fee for a service. According to the complaints Consumer Affairs has already received, UPS has established an historical record proving they have no intention on delivering on that service policy. We the people need the strong arm of the Consumer Affairs Office to put the UPS company in their place by 'covering' the bogus insurance policies they've been selling to consumers.

I feel this can only be a Consumer Affairs Office class action suit issue. Individual consumers could never be expected to have the resources to force the largest, world-wide shipping company to force them to do the right thing. Please check your own site. There are 22 pages of these types of complaints. This is not an isolated occurrence; rather, it is an unstated company policy to defraud the consumer. Without this damage reimbursement money there can be no Christmas for us. And I'm sure I speak for the person who stands to lose her $2,000 deposit for purchasing this now damaged equipment to fill her dire production needs. What will I be able to do with a brand new, but now smashed machine, and nothing left to sell? Please help us all.

We, a small business, are exiting a personal bankruptcy, and were forced to sell our only item of value to another small business. That other small business needed a second machine to stay in business and handle their increased workload. The deposit money they paid has been used to pay bills and debts; there is no way to recover any of it because UPS badly damaged the carefully packaged and marked machine. UPS traditionally defrauds shippers of their insurance monies by their policy of declaring the package to be improperly packaged. In this case, two UPS store employees helped my daughter and I package it on their own store showroom floor; we used their advice, their box and their shipping materials! Small businesses cannot recover from this kind of abuses done by a very large, irresponsible and untouchable big business.

I had ordered over $200.00 worth of oil from a company. I got the shipping confirmation and was waiting for its arrival. I got a call from a person that lives a quarter mile away from me on the same street. Anyway, they had received my order. I drove down and picked the order up. My address is **, their address is **. It could be an honest mistake, but because it was an honest person that the shipment was delivered to, I have my order. I sent UPS an email and heard from them promptly on the next business day by 9AM. She checked and on her records, it showed that the order was delivered to the wrong address. She said that a temp person must have delivered the order and apologized for their mistake. If I had not contacted them, I'm sure that nothing else would have happened. The order was recorded as delivered to door. On my records from UPS, it shows that it was delivered to my front door!

In summer of 2010, I sent a package via UPS to a Scan Ca in San Francisco to have original 35mm slides scanned. Weeks later, I would learn that Scan Ca never received my slides. After tracking my package, I learned the package was lost at the UPS South San Francisco facility. A tracer request was initiated by UPS resulting in a lost package.

For reasons I don't understand, Scan Ca was the party who had to file a claim and now is considered the Shipper. Funny, I thought I was the one who shipped the package. And because I am not the shipper, UPS will not speak to me regarding my claim, not will Scan Ca give me the time of day, and I'm not worth their time. So, now I'm in the dark, and out my original slides. Take my advice: one, do not send original anything via UPS. My original slides are lost for good, I regret doing business with either parties. The monetary value cannot be recovered, the items were priceless.

UPS Shippers Beware. How many times have you shipped with UPS and billed to a third party's UPS account number? Well did you know that if the third party doesn't pay their bill, UPS will charge it to your account?

UPS is opening accounts with no exposure to them because they have a back-up plan for collections, you, the unsuspecting shipper. And that is exactly what happened to Lucky Bucky clothing. We had a customer, Theresa *** of Kenterri Stables in Canada who instructed us to bill shipping to her UPS account. When she apparently didn't pay 5 of her UPS bills, months later, we started getting her charges on our account. We were allowed to continue to bill to her delinquent account over a 5 month period. Kenterri's total reversed charges are around $1000 including late fees. We pleaded our case with UPS Corporate asking that these questionable charges be credited and as a good faith effort Lucky Bucky would utilize UPS as its primary shipper.

Dale ********, UPS SSR Supervisor of the UPS Mid South District offered to credit half of the Kenterri Stables charges if we would pay the other half of Kenterri Stables charges. Guess UPS only felt 50% responsible? We declined the offer and said we would take our dispute to UPS CEO, Scott ***** only to have Dale ****** withdraw his offer. Our request for fairness with the CEO ended up back in Dale ********'s office with no additional consideration except with the demand to pay Kenterri Stables' UPS bills by the 23rd of November, 2010 or the Lucky Bucky account will be turned over for collections. Mr. ***** referred us to the page 158 of the UPS Service Guide which states the responsibility of payment by the shipper if the consignee defaults. This warning is not on the create a shipment page when selecting bill the receiver. Lucky Bucky Clothing's Story is UPS extended credit to Theresa ***, Lucky Bucky did not.

UPS allowed Lucky Bucky to continue to bill to Theresa Sanford's account when she was apparently not paying her UPS bills. UPS failed to warn Lucky Bucky on their online Create a Shipment website page that shippers are liable for 3rd party charges.

UPS was not very forthright in making a 50% credit offer to Lucky Bucky then withdrawing it when LBC wanted to go up the UPS Corporate Chain of Command for further consideration and the complaint ended up back in Mr. *****'s office again anyway.

Lucky Bucky made a good faith effort to use UPS as its primary shipping vendor. Lucky Bucky Clothing operates under the philosophy of Treat People as You Would Be Treated. Every one of our customers is important and we always want them to feel they are respected and treated fairly. The UPS attitude to Lucky Bucky is pay Theresa ********'s UPS bills by the 23rd of November, 2010 or be turned over for collections. Lucky Bucky hopes as a result of this dispute UPS will make their third party billing policy more transparent for Businesses using the UPS shipping website. If we had been informed or warned at the time of creating a shipment online and choosing bill the receiver, we would not have billed to Theresa *******'s UPS account. Lucky Bucky didn't extend her credit to begin with, UPS did. How many businesses in America can simply bill you if another company defaults on their account?

Good business is when both parties understand the policies and agree to do business in a fair and ethical manner. It is such a shame to see UPS, a business that started off small, grow to be the largest shipping company in America, and then seemingly quit caring about small business, especially a long-time (30 years) user of the service. Let us know how you feel about this unfair business practice and how many of you knew it even existed. Please pass this story on to help others.

I bought a like new, one hour run time, no cosmetic damage at all, Ampeg SVT 2 Pro Bass Amplifier made in USA on Ebay for $1400 with 2 1/2 years left on warranty which retails for about $1800 of same condition used in stores. Also Ampeg isn't maufacturing in the USA anymore. The sender had a UPS store package, shipped, and then damaged the 1400 dollar above-mentioned amplifier.

When I received the package, the box was mangled and completely taped up. Ironic since it has a team lift sticker on it saying item in box is heavy weighing 73 lbs and 'fragile' written on every surface of it. The head was only wrapped in 2 pieces of bubble wrap, 1 big bubble sheet and 1 small bubble. The box was half-filled with packaging peanuts. After removing the head from box, the bubble wrap was completely banged and smashed up to the point I couldn't even turn it on because the switches were busted out of it to the point I can see the insides of the head through where the switches were supposed to be mounted. The head also had handles used to lift it, which one was pressed all the up to the face plate, which was bowing out from the rest of the unit from it being crushed in shipping.

I never opened up the heads enclosure to see internal damage to the other components and tubes. We have $1500 insurance on it, but it's going to be a month before I get the money which isn't enough compensation for my inconvenience since I was to use the amplifier for recordings and live performances, which I had to cancel thus costing me so far $500 this past week, not to mention the 3 weeks I still will not have my refund for. I cant buy a substitute head because I have no more money, and I sold my old head to help pay for this one which I was supposed to get in perfect condition. I have before and after pictures so in case they say they aren't at fault or try to pull a fast one on me. ** UPS!

Don't use UPS if the delivery involves a condominium building without a doorman. We were visiting our daughter in Chicago and wasted three days (10 AM to 7 PM) waiting for the delivery of a package that never came. We asked for an email or phone call in advance of the delivery, but UPS said that wasn't possible.

They couldn't even give us a two hour window during which the delivery might be made! When we finally gave up (we actually wanted to see something of Chicago outside the apt!) we were told that we would only have one hour to pick up the package, between 8 and 9:15 at night! How can any business survive with such disastrous customer service policies!

I ordered a product from Circuit City. Paid for 2 day shipping on 11/18/2010. Checking the website for tracking with UPS, I noticed that my package arrived in Dallas, then went to Mesquite, then several hours later went back to Dallas. When I asked the company about this, they told me that they don't actually scan the packages and that my package had never been in Dallas the first time. That they just assigned that on there cause it should have been there. When talking to one of the supervisors, he told me that we had not paid for a Saturday delivery so instead of going out with the deliveries, it had been shuffled back and forth on the trucks to delay it.

I sent in a Guitar amp for warranty repair to a company on the East coast, insured for $300.00 and double boxed. It arrived there and when inspected by NEW, the warranty company, they noted a smashed in grill and heavy damage at the top of the amp as if it were stomped on or hit by something very hard. The amp was totaled. They called UPS and had it inspected. UPS came and took pics and told them they would get back to them. When they did ,they told them the box was Nnt packed properly so no claim will be paid! It was double boxed and heavily padded. UPS is really pathetic!

I shipped a pair of boots to my child last Friday, I weighted the boots, the box weighted 3.0 so the label stated 26.53. I didn't add the apt #, okay, so they tried to deliver the packet couldn't. Called UPS to add the address customer service told me they could not address the information. She would have to come and pick up the packet. Told her that she have to call for a pick up time.

She calls, they tell her they will be delivering the packet on Monday. So then the charge me another $32.10 for this packet. Telling me that the dimensions were wrong which made the weight more and also charged me for adding the apt#. I could have sent her that money for another pair of boots rather than paying UPS all of this money without my consent. I am totally disgusted. I will never use there service again. It is a big rip off.