FedEx Reviews

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

Was in store on 4/12/26. Deanna went above and beyond helping us with some MN docs and printing. So very patient and knowledgeable.

Package says it will be delivered today, yet tracking shows it's been sitting in NY for 3 days. No way to ask anyone at FedEx as they only have an AI chat box.

If only I could give zero stars. I have wasted so much time trying to get a package delivered from the Long Island City FedEx Facility. The status is "Future delivery requested" but I requested an update last week and the status has not changed. I tried to contact the online chatbot as well as contacted customer service and both were unhelpful and frustrating experiences and definitely not user friendly. Why is it so hard to get a package which is currently is sitting in a warehouse?

I have lived here 27 years, same address, hundreds of deliveries via FedEx, UPS, USPS, etc.. Suddenly Fedex claims my address is 'invalid' and failed to deliver. So to facilitate receiving my package, I opted to pick up the package at a drop location in town. 5 days and two support tickets later, STILL NO DELIVERY, NO MOVEMENT, NO UPDATE.... No call, no email despite my contacting customer service a dozen times. The package STILL sits in Manassas, Virginia. Do not use fedex.

Looking at all the reviews about FEDEX, it seems I am not the only one to experience issues with FEDEX. They should be shut down for taking money for services and not delivering. 3 times in the last week I had packages shipped to me and I have not received any of them. The 1st package "proof of delivery" photo, shows it sitting outside, on a sidewalk in front of the entry/exit door to a 17 story apt. building and FEDEX said "it was delivered correctly to the lobby." So FEDEX believes the sidewalk is a lobby? The 2nd package proof of delivery photo was of an unknown location to me and again, I did not receive my package. It seems that the drivers do not want to take more than 5 steps from their trucks to actually deliver to people's doors.

They are never on time! I spent all day waiting for my couch just for them not to come. I had to take a day off to be home. Waste of my time!!

I will never use Fedex again since I can't speak to a person on chat or on the phone. Done with this ai bs! The stupid ai just hangs up on me because it can't answer questions and reason like a human. What a shame. I've loved FedEx over the years because they gave A/C to their drivers when UPS drivers had no protection. Now they don't seem to care about people at all... crappy customer service and costing human jobs for robots and ai. Completely downhill!!

I ordered a new phone from Xfinity, on 7/15, it was shipped by Fedex, it arrived near my town in Norcross, GA at 7:30 am on the 16th, and fedex automated algorithms told me its "estimated delivery date," was between 10:50a-2:50p on the 16th. It also told me I had to be home to sign for it. I've been waiting and rearranging my schedules to be here. It's now about 3p on the 18th, and still no phone. There's supposedly a 1-5 day "window" they claim, so then why tell me it will be here, when it's not going to be here? Fedex is THE worst. So over it

Driver submitted to fake delivery attempt. Was home all morning waiting for the delivery driver. Never arrived, but submitted a false claim.

FedEx also left a door tag instead of a package at my home too! We were home waiting for several hours and tracking via the app. My son saved his own money for this purchase and we were waiting eagerly to sign for it. This situation needs to be addressed, I don’t believe drivers would do this unless they had unrealistic expectations put on them by managers. Unfortunately, Fed Ex does not give us access to a local site where this issue can be addressed properly. Be better.

I'd give them no stars if I could. Absolute garbage company, well I won't say that because the garbage men are 95% on time. Remember these aren't my ETAs. They are yours and I've never seen one be right. The FedEx In Cambridge Ohio has got to be the worst one in existence. Always late, dates will change one way then 8 hours later change back. If they need a signature you might as well count on them wasting 2 or 3 of your days. The delivery drivers will pull up to your house and sit there. Then pull away never even getting out of the van. 5 hours later you'll get a notification that a "Attempt" was made to deliver said package that doesn't require a signature? Must not have wanted to walk the 8ft or pick up that heavy 15lb package?