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Maria of Fort Worth TX (07/22/08)
I went to a fedex office to send a package to mexico, containing pictures & my niece's social security card. I did not know they had to put the zip code to verify if they were able to mail it to my destination, which that person didnt do, i found out the second time i went up there. So i called international & said they could only mail it to certain places. I wanted the package back, since it was going to be a 4 hour drive for my sister to go pick it up where it was, that i had to pay $70.00 more so they could return it to me.
I called again to a different representative the next day and she said she sent an invoice to mexico so they would send me back my package at no cost, which i never received. Now they cant find the package and i dont know what to do! I want to sue Fedex!
Lost of my niece's social security card, and she needed it to be able to come to the united states and be able to receive her passport.
Joseph of Dexter MI (07/16/08)
I ordered product from a company in Texas as a present for my wife as it was our 5th wedding anniversary. I ordered the product on July 07. Fed Ex confirmed electronic notification on July 11 and stated that the estimated delivery date would be July 16. I kept checking their website with my tracking # and no updates were made whatsoever.
I finally contacted Fed Ex on the day the item was to be delivered (July 16) and asked them why no updates had been posted as to the package's whereabouts. They said it was in their possession and had not left the terminal in Texas! Again,this is on the date the item was supposed to be delivered! They said thay would trace the item and try to decipher why it had not left the terminal. They admitted it was their error.
Anthony of Las Vegas NV (07/12/08)
I purchased concert tickets which were never delivered by FedEx. The were 350 dollar tickets and were supposed to be delivered overnight by fedex. I stayed home from work specifically to get those tickets personnaly from FedEx. I cheked outside every 30 minutes or so during the day but did not see anything. at 3:20 pm I decided to check the tracking on the FedEx website again and to my surprise it said it was delivered at 2:38 pm and left at the front door. That is untrue. No one knocked and no package was left anywhere. I went as far as doing a walk around my apartment to see if it was left anywhere, even went to the complex front office and they did not have it. I called FedEx and filed a claim I explained to them what happened. They said it was probably misdelivered since my complex has 2 street addresses which means there are 2 identical apartment numbers for every building in the complex. Now. FedEx called the driver while still in route 4 times with no response from the driver to see what happened. The next day they tried sending another driver to the possible misdelivery address to try and retrieve the package. They pretty much admitted it was misdelivered. This new driver went to pick up the package but the apartment occupants said they did not know anything about it. Now here I am 10 phone calls to fedex later (otherwise they wont put any effort on it ) and on my way to the local police to file a complaint against Fedex.
The concert tickets front row gift for my wife's birthday. I lost a full workday, im extremely angry since it is not the 1st time this has happened. This were 350 dollar tickets, front row seating.
Claudia of Newburyport MA (07/12/08)
I took a day off to wait for a package delivered. I heard the door bell and when I open the door the Fedex truck was driving away. The worst is that I cannot go and get the package. The driver is a contractor and the Fedex facility will be closed by the time the driver returns. Fedex customer service informed me that there is no way they can contact the driver until Tuesday! Today is Saturday. So, there is no way I can get the package myself. Customer service informed me that maybe they would be able to contact the driver Tuesday, but they are not sure.
Besides the stress, the package contains a recorder I needed for a job. I will not be able to do the job.
Osage of Surry ME (07/11/08)
After three days of trying to get a pickup, I was lied to.There was ALWAYS someone hereat the house. The first call made to fed Ex,on the 3rd day, I was informed it would SURELY BE PICKED UP BY 7 PM. at 9:30 PM, that eveing..I again called fed Ex to find out WTH happened THIS TIME! I was told that I could contact customer service the NEXT DAY! This did NOT get my package delivered within the time frame I was ASSUREDit would be delivered in.
THis was to go to a 108 year old woman. It was a package of pants that needed to be hemmed because my aunt (the 108 yr old woman) could not see to thread her needle any longer. This kind of incompetence and lying should not be allowed! MY 28 yr old son stayed here to be SURE someone was available for the pick up! I waso upset I hung up. When I phoned back again, I was sent to yet another person, who informed me that NO ONE WAS HOME> That was NOT what I was told during the first conversation that evening! They apologized for forgetting and then I was told I was lying when in facxt their representative did!
no pick up... cancelled pick up and went to united parcel Service (UPS) instead.
Thu of West Covina CA (07/08/08)
FedEx Lost My Package I had sent a FedEx package containing a Wii Fit System for my sister on June 11, 2008 and was told that it got lost. I had tracked my package online and on June 14, 2008 saw that it had arrive at the San Leandro, CA FedEx Distribution Facility. It was suppose to be on a FedEx vehicle for delivery that day and never arrived.
I called FedEx on June 16th inquiring about the package and was told that it was delivered but no one was there to received the package. FedEx had told me that they will try again the next day. Again, the package did not arrived due to the same reasons, and so, I had requested that the package be delivered from 10am to 5pm. FedEx had inform me that a trace was sent to the San Leandro facility and the driver of the vehicle. The package was still not delivered.
I then contacted FedEx again, that following day and had requested that my sister come pick up the package and to have them hold it at the San Leandro location. I was told that a representative would give me a call once the package is located back at the facility and then we can pick it up. I did not receive a call. I contacted FedEx again and had requested for the phone number of the San Leandro location so that I can locate my package. I was told that it wasnt available and that I had to wait for them to reply from the traces that was sent to them.
The next day, June 20th, when I had contact FedEx about my package, I was inform that my package could not be located and that it may possibly be lost. The representative had suggested that I file a claim for the lost item. I had told her that I rather have the item found than get reimburse back for the value of the item. The Wii Fit is a very popular item and is sold out everywhere. The system sells online for around $180.00, which is also hard to find. At this point, the representative told me that she will email a claim form to fill out and that in the meantime she would put on record that I rather have the package located. I had asked her if it was okay to call back again the next business day just to see if there was a response on the traces and she said it would fine, except the San Leandro facility is not open on Sunday or Monday, and that I would have to call back on Tuesday.
When I had contacted FedEx on Monday June 23rd, I was told that there was a claim already file and that there was no information available for me. I was informed that the item was lost and that I also had to submit the remaining backups for my claim. I asked the representative to let me know if the San Leandro facility responded back to them and was told that she cannot provide me with any additional information and that the only alternative is to file a claim. The person was very rude and did not offer any assistance. All she kept repeating was did I submit my claim information yet. I was not aware that I need to submit a claim immediately and was only trying to see if there was any good news for me. I was not treated with any respect and felt that the person should have been more considerate as I was only trying to get some information about my package that was lost.
The next day, I printed the claim form that was sent to me and had contact FedEx again to see if I can get some assistance in completing the form, as this was my first time filing a claim. I was transferred to the Ground Claims Dept. and was left with an automated answering system that eventually disconnected me because I did not know an extension. I called again and this time the representative that had transferred me was kind enough to make sure that there was an actual person on the other line that can assist me.
Unfortunately, the person who I was transferred to, named Hermanie, was not helpful and was not customer friendly. The answers I got from the represent were questions that made me feel dumb. Below are some examples of the answers I got from the FedEx representative: Shipper: What does the control number represent? Where do I get that? FedEx Rep: What was on your shipment form? Did you not get one? Shipper: Is it okay to leave certain information blank if I dont know what it is for? Is this section ok to leave blank? FedEx Rep: Just complete what pertains to you? Does that pertain to you? The representative also started sighing when I had brought up a question. I was very uncomfortable asking for any further assistance and finally just completed what I can.
On, June 24th I had faxed in my claim form and requested that a representative contact me to confirm that they had received it. I did not receive call. On June 27th I went ahead and emailed the claim form in hoping that someone would contact me to make sure that my claim was received. Still I have not received a reply.
I had called again on July 3 to see if I can get an update and was told that the case was still pending. The representative had notify me that Hermanie would be the one handling my case and that I would have to speak to her. I was transferred but was only able to leave a message. Since then, I have not received a call or an email regarding my lost package. I am very disappointed with how FedEx had handle my lost package and am writing to Consumer Affairs to bring this to their attention, as well as informing my colleges of my unpleasant experience. I sure hope that this does not happen to other customers who has their package misplaced by FedEx.
I have to spend a large portion of my time searching for another Wii Fit for my sister, which is sold out in every store that I have looked.
Nik of Lagrange Highlands IL (06/26/08)
I ordered $199.73 worth of merchandise from NikeStore.com. Nikestore sent an item worth $40 through UPS and that arrived just fine and on time. The rest of the order worth $159.73 was sent through unreliable FedEx & this is what was listed in my FedEx tracking information. Jun 25, 2008 5:10 PM Delivered La Grange, IL Left at front door. Signature Service not requested.
I checked yesterday and I checked again earlier today. Nothing. No package for me. I called both NikeStore and FedEx to complaint about my lost package. The only reassurance NikeStore representative could give me is that actions to resolve this problem will take between 12 to 14 business days. FedEx representative on the phone said she'll inform the driver and someone will call my cell once they figure out what happened that caused my package to disappear. Meanwhile, I don't have any of my new shoes while my old ones are falling apart. I can't get credits back until after 14 business days.
Economic Damage $159.73 Lost Merchandise No refund (or other types of retribution) until after 12-14 business days
Michele of Midland TX (06/24/08)
My package has been in the Fedex Midland Office for delivery Since June 18, 2008. Today is the June 24th. I called an the fedex gentleman in the Midland office told me that it hadn't been delivered because the drivers have DOT rules to follow. I still have not received my package from them. This is not the first time within a 6 month time that we have had delivery problems with Fedex Ground in Midland, Texas.
Julia of Camarillo CA (06/13/08)
3 attempts were made to deliver a package to my house. The sender had placed a signature request on the package and I was not home duriing the day to sign for it. I had the company call FedEx to remove the signature request, which they kindly did. I called FedEx back to request delivery again, which is what they told me to do. I was told my package would be delivered on Monday, June 9th. It was not. I called Monday night and they said it was still out for delivery. It is now Thursday, June 12th and still no package. I called yesterday and they said they had no further information about it.
I called again tonight and they said the same thing. I asked if there was any way we could find out MORE information and she called the facility in Ventura. I was on hold for a few minutes when she came back and said they *think* they found it and would I hold longer. I asked if I could receive a call back. When they called back, they said the driver had already attempted the three times, and would make a fourth attempt IF HE FELT LIKE IT! If not, I would have to drive at least 30 minutes in bad traffic...to pick it up myself. I paid for delivery and am not also going to pay for gas to go pick it up. Fedex is so rude. I would NEVER ship anything through them.
Carlos of Bronx NY (06/09/08)
June 9, 2008 I've been robbed by Federal Express to put it in less than 10 words. The problem started the fourth of June when I was waiting for my envelope containing 2 tickets for a concert on July 14 in Jones Beach. I bought the tickets in Stub Hub and they delivered as they said they would
I was expecting the Tickets on June 4; to my surprise I receive this Email from StubHubPlease inspect your tickets immediately to verify that they match your order. If anything is wrong, give us a call Within the next 3 days - better yet, right away!
I went immediately to Federal Express Web Site to check my tracking number and this is what I see about it Ship date Jun 3, 2008 Delivery date Jun 4, 2008 1:17 PM Status Delivered At this point I Call Stubhub and they Told me that they were not responsible for my loss because they did their part in sending me the tickets and if I havent get them that I have to go to the Police and get a report of my stolen tickets and then they will try to spoke with the person who sold the tickets and see if they can reprint them.
I went to the superintendent of my building and check the surveillance cameras, two of them in the front door and one just above my door, I Check from 12:30 PM on June the Fourth to 2:00 PM since the delivery person allegedly delivered the package at 1:17 but I knew the outcome of my investigation, the delivery person never rang my door or put it under my door or give it to another person or neighbor because he or she never came to the front door of my building or any other door near my apartment, this person stole the envelope because didnt need my signature and told to Fedex that the package was delivered.
Now I ask you, what are my options here? My credit card has been charged and I dont have the tickets or any person to help me. I have called several times every day to Fedex in order to resolve this problem but the only thing they say is that is under investigation and they will call me if anything, but they never call back. Please help me get some justice out of this injustice, Im going today to the police and start the report and the superintendent told me that my DVDS would be in my hands today (Surveillance Cameras Copies)
Aaron of Shakopee MN (05/17/08)
Fed Ex Ground has done it again, it seems. What a pathetic delivery service this place has turned out to be. Yesterday, I waited all day at the delivery location listed on the package to be delivered and it never came. Upon researching the tracking of said package on the FedEx website, it stated that it was attempted and unable to be dropped at it's intended location.
So, I called for a little information. Little did I know, this is futile at best. They could take a lesson OR TEN from UPS. They proceeded to tell me that the package would be attempted again the following day, today, and that it would be sometime between 8 am and 8 pm. Fine ... I was at the location to be delivered at 7:30 am this morning.
Long story short, after waiting all day and not seeing anything even resembling a delivery truck enter the parking lot, my fiance tracked the package again online. Same message. Unable to be delivered and attempted at 4:30 pm. This after I had been there doing nothing but watching for a truck to come, any sort of delivery vehicle mind you, for the entire day. Well, in a bit of anger (or more), I travelled to the hub that it came from .... BOTH TIMES. That site is much like a prison with security everywhere and no access for anyone. No response from the buzzer outside the isolation gates. How does a company in this day and age function like this? I know that I'll never use FedEx again and I'll make sure that noone else I know does either. I work in the mail/delivery service industry and I will definitely use this little tidbit of information as a means to personally discredit FedEx and the poor service it attempts to provide.
This package will be sent back to it's original place of shipment and then have to be re-shipped. It's contents are somewhat fragile and I assume this is only the beginnings of my nightmare because of this.
June of Pahoa HI (05/14/08)
I ordered an iPod from apple and when Fed Ex came to deliver it to me, nothing was in the box. Apparantly its a common occurance. Fed Ex stated that someone probably stole it during transit or something. They even have a IPD theft department. If you google it there is lots of stories about fedex stealing peoples iPods. It needs to stop. I will never use FedEx agail!!
Ashley of Platrand OTHER (05/14/08)
I was sent a very important package containing visa information. I tracked the status of the package from NY, to Memphis, onto Paris and finally Johannesburg, South Africa. I was quite impressed. But, once it got here, is when I experienced a very slack, non caring attitude by 5 different phone operators. The day the package was estimated to arrive, I phoned 1 operator to find out where it was. It hadn't left JHB yet, but would be coming the next day. I was under pressure because the day after I had my visa interview at the U.S consulate, and it takes weeks to get an interview session there. The next day, I and my parents phoned and got a hold of another 4 operators. Each one said sorry, it's already at our third party. We don't have a contact number, and we cannot help you.
Excuse me! This is a courier service, who don't know where my package is, and are too damn lazy to find our where it went, or to try and help me out. I stressed my situation to them, and they said they were unable to help. Eventually, I phoned at 16:30 again, got a hold of Michelle, and the first thing she said when I explained my situation was: Well I must get a hold of the third party guys right away. This is what I'd been waiting to hear all day! Within 5 mins, I had been put on a 3 way conference call with Sonja in Bethal (2 towns away from me, 4 hours worth of driving, there and back). She said the guys driving the truck didn't know where the package had to go, so they just dumped it there and left. They didn't bother to call (I found out afterwards that they didn't have a contact number for me, but none of the operators bothered to state that fact either) and went back to JHB. Sonja offered to get it delivered the next day.
I said I had to be at the interview the next morning, so I had to drive all the way to Bethal, on some of the worst roads in the country with our Land Rover, nearing colliding with a lot of traffic because of the bad state of the roads. I then gratefully picked up the package from Sonja, before having to drive all the way to JHB, eventually arriving at about 10pm. So, thank you FedEx for the wonderful experience, it's almost a do it yourself service! I'd like to thank the 2 ladies who did eventually bother to help me though.
Leroy of Hawthorne FL (05/04/08)
I ordered a BluRay disk player off of EBay that was to be delivered. I never recieved my disk player. I tracked it through FedEx And they said it was dilivered. I finaliy got to talk with the man that dilivered it and he said the package was left at the top of my drivway just off the roadway. The package was not were he said he left it. The top of my drivway is 300 ft from my home and if he left it up there it was stollen and they are responsible because no one has ever left anything up ther except telephone books or newspaper. FedEx and UPS have always delivered to my home and I have diliverys all the time. I am a permanently disabled veteran and FedEx has been delivering to this home for 8 or 10 years.
FedEx had no right to leave a dilivery up on that highway for someone to steel. FedEx were unable to honor my request. I am furious and I want my money or my Bluray player.
I am furious and I want my money or my Bluray player.
Angela of San Antonio TX (04/30/08)
Ordered a $237.00 digital recorder online. FedEx driver misdelivered to 10 houses down. Driver admitted error, both he and I tried to retrieve the package. Fedex denied claim! Had driver call Hope Iverson, claims manger, to admit error still getting run around two months later still out the money. Fedex told the shipper that we are lying and that the package was delivered.
There are thousands of mirror situation where FedEx has used deceptive claims to avoid paying legitimate claims. Cannot believe this is happening to me let alone the thousands of e-mail I have been reading with similar cases. The fact that they are still in business is unbelieveable. If there ever where to be a case for a class action it would be against FedEx.
Out the $237.oo for the item, Hours of calls and e-mails, loss of sleep and tremendous stress.
Brijen of Los Angeles CA (03/09/08)
FedEx lost my packet. When I sent it, the only thing I filled was the addresses; the other things were filled by the FedEx employee. When I inquired about the packet they say it is delivered; but it was not. Then they just sent me $100 check as a compensation of lost packet. My packet was a gift to my friend, and it was cost around $750. They are saying you haven't declare the cost amount, but I didn't know that--and also the form was filled by their employee, and she didn't even ask me about the cost. So how would I know? They are saying that they can do this much only. Now can you please suggest to me what can I do? I would really appreciate your effort toward this.
Heather of Fort Worth TX (03/08/08)
I paid for express shipping on an item I needed. I keep seeing these posts on different sites that claim that Fed Ex is better than UPS because they will deliver at requested times, give or take a few hours. I don't know where they are getting that from because I called and asked and they told me definitely not. I missed them the first delivery attempt because I was at work. The second day I took off half a day and still managed to miss them. So for the last day I took off a day of work, stayed home all day, and even slept on the couch in case they delivered early. I sat on the couch and waited, I thought they should have been there by 1 so I opened the door and there was a sticker saying they had attempted delivery at 12. I was sitting LITERALLY 4 ft from the door, there is no way they could have knocked or rang the door bell or even opened the outer screen door because I would have heard it. I called and they assured me that they would send the driver back. Six hours of waiting and I call to make sure. Then they tell me he is not coming back. I said, so are you telling me that I have to take ANOTHER day off work? They pretty much didn't care. I will NEVER use Fed Ex again. I paid extra for expedited shipping and I can't even get the package, what a joke!
Missed a day of work, extra money for faster shipping is a waste of time.
Elli of Coral Gables FL (03/04/08)
I sent documents and a little cash very well disguised to a private individual. Figured it would be delivered within 15 hours. Bad judgment on my part. And prohibition by FedEx for sending cash means that, if a worker spots it, it is theirs! After 25 years of using FedEx for both national and international shipments, for both professional and personal items, it's clear to me, FedEX workers have Xray capacity. ie., FedEx'ers can help themselves to valuable packages with little recourse. Silly Me!
Not a lot of Customer Service Love from FedEx. After a week, had to keep calling to see it anyone cared or was doing anything to find out what happened. Never had a shipment drop off the face of the earth like this before.
Reuben of San Dimas CA (02/16/08)
I ordered computer parts from a store on internet. They sent me a tracking number for FedEx. FexEx showed the package delivered to me on 2/12/08 with somebody by the name Frank signing for it. The problem is that there is nobody here by that name, and where the package was delivered is unknown. I reported it to FedEx, and they said they will contact the carrier that delivered it and would respond with in 5 to 6 hours once they find out what happened. It has been 4 days, and they have not called at all. I reported it to the merchant I purchased the part from, and they said they would file a claim and will respond after 6 days. They wanted to hold on to my money. In reality they were all leaving me holding the bill in the air for $437.23. They didn't call me, either. Neither of them have any incentive to call me because they are not the one who lost money, I did. So they don't care how long it takes.
The economic impact is that I purchased a case and many other parts that go in to the computer to be integrated with this package I purchased that disappeared. Now I am in the hole for a few hundred dollars, and I don't have the parts to finish the building it.
Johnnie-Lynn of Baldwinsville NY (02/16/08)
My package showed delivered at side door Friday. Today is Saturday, and we still cannot find the package. We went all over our neighborhood. (A private neighborhood of about 20 houses.) I called to try and find out and was transferred to the local branch, where Katie told me this happens, and they cannot help me. She will put a message into the driver. I told her once before FedEx lost a large package of mine. The driver called and harassed me, screaming at me to look outside the garage door. I was explaining over and over to him I was outside looking at my garage. Later I found that package leaning against my neighbor's garage, who lives 1/3 a mile up the road. She said those things happen. She took my number. She told me there was no complaint department.
Expected items are young Living Essential oils that I use for my health worth about $60, paid extra for expedited shipping. I was given a brush off by the FedEx person. Had my husband search the neighborhood for this package. I called Young Living, and they are closed until Monday.
Phillip of New York NY (02/11/08)
A package was sent to my address from a printing place in the Washington, DC, area in mid-December. Somehow their deliveryman delivered it to a UPS person in the building next door to mine. He signed for it but never forwarded it here. It wasn't until many weeks later did I realize that I had been sent, but never received, this package. I complained to FedEx's claims office and seem to have gotten nowhere. It is obvious that this package has been lost. After calling the person who sent it and all others involved: it would be nice since it was their error to rectify this matter at this point--instead of pushing it aside and hoping I'll go away. They are very large company that is in a service business and should act accordingly. They should take some responsiliity for their lack of action and lack of delivery.
I am a customer who believes they are responsible to the sender of this package.
Sylvain of Miami FL (02/11/08)
On January 17, 2008 two packages from Gadspot (shipper, California) were to be received at my residential location. According to FedEx tracking website, package one was delivered at 11:56 AM and accepted by my wife, the other alleged delivered package was delivered at 9:07 AM and accepted by SCHASSAGNE?, a person unknown to us. (There are only two persons living where we live: myself and my wife.) While one of the packages was received in good order at 11:56 AM, the other allegedly received at 9:07 is nowhere to be found. Both my wife and I were home at 9:07 on January 17, 2008. FedEx did not show up at our house until 11:56 AM to deliver the other package. The FedEx documented fact (tracking) that the driver WAS AT MY HOME AT 11:56 AM on January 17, 2008 delivering the one package is strong evidence that the driver was not at my home at 9:07 AM on that day to deliver the other package, as FedEx claims (unless FedEx uses poor delivery route management).
I, in fact believe, that if they investigate, they will probably find out that the driver was not in my geographic area at 9:07 AM on that day. (That should be very simple, all they need to do is look at the delivery addresses slightly before and slightly after 9:07 AM on January 17, 2008.)
FedEx declined my claim since the package was delivered to someone. I lost $320. Paypal, which I used to pay for the product, also refuses to refund me because the seller has proof of delivery. As far as I know, the driver could be enjoying my purchase.... Very unfair....
Ben of Columbia CA (02/09/08)
On 12/12/07 I ordered and paid $269 for a Corbeau racing seat for my newly-acquired Mazda Miata, which I am using to participate in events on race courses. This is something my adult sons have encouraged me to get back into, at age 71. The seat was shipped via FedEx. According to their tracking it arrived quickly in Stockton from the shipper in Utah, and was dispatched with the temporary driver on December 14, 2007. The log says the driver delivered it to our front door at 12:49PM on 12/14/2007.
I was waiting at home the whole day, and know no-one came up our steep, 700-foot-long driveway the whole day. I did not receive the seat, and haven't since, even after MANY attempts to get FedEx to rectify the problem. At least 3 times the persons I spoke with assured me the driver would contact me and come to my house. That never happened as a result of these calls.
On February 8th I got ahold of John again, after trying 3 times. He informed me that the loss was the responsibility of Corbeau, the shipper. My logic that the seat was shown by the tracking record to have been in the possession of the Stockton depot and the temp driver had no effect. He was adamant that the shipper was at fault because he didn't insure it! From what I read in other letters in this section, FedEx's liability is limited to $100!
I am stuck in the middle. I am out the $269, a fair amount for an old retired guy, and still don't have the seat. As it looks now, there's little chance FedEx will realize their temporary driver either lost or stole the seat, and I still won't have the seat I need for driving.
Andrew of East Dundee IL (02/04/08)
I purchased a movie poster from a somewhat large business located in Canada. This business only ships with FedEx, and I never had a problem until now. I bought a poster that was shipped on the 24th of January for $44 after shipping. I checked the status on my package and realized that it was stuck at the local FedEx facility, since the 26th of January. I called up FedEx and they did keep in touch with me throughout this ordeal. I just got off the phone with them today; February 4, 2008, and they just told me that they lost the package. All they told me was that I can file a claim and get my money back. The product I bought was a movie poster that was $44 at the time of my purchase, and now it is worth $125. I assume that someone from FedEx stole my product, since they track all packages. I guess they do not do background checks on their employees.
They should pay me back my cost, or give me the same product that I purchased, instead of filing a claim. This is unacceptable.
Warren of Delray Beach FL (02/01/08)
FedEx Ground lost a huge bicycle transport case that was quite pricey. After making no attempt to contact me or update me on the status, they finally admitted it needed to be filed as a claim. They at first told me to located ads or websites showing the item, as I had no idea where the receipt was. I did that within a day. Two weeks later they told me that wasn't good enough; I needed to locate the original invoice. It took me the better part of the weekend, but I did that as well. One week or two later I got a check for $100, even with documentation of nearly $600 loss. They take no responsibility for getting their products shipped. This case was huge, 3 feet high, nearly 4 feet wide. It had to be an inside job.
Besides the time to locate documents and be kept on hold waiting for claims, I am out nearly $500. There was no bike inside the case, and nothing that could have gotten destroyed. Now it will be time in Small Claims Court and to consumer sites warning them of this horrendous service.
Khaled of Cairo OTHER (01/21/08)
My factory got a shipment from Jordan through FedEx. It is now 9 days and still waiting to release the shipment but unfortunately nobody is caring. Nobody answers the phone from 9 am to 1 pm. After calling the customer support, they informed me I should call the customs department. I said nobody answers the phone calls and they said we will leave a memo and they will call you back. Many promises and nobody has tried to reach me.
I have contacted all the employees in the custom's department (Dalia, Hani amin, Mohamed Hafez) informing them these are raw materials and will be go through manufacture process for export to Russia and this should be done as soon as possible, but nobody is interested. They only say I will get it tomorrow. I went to the FedEx office in Cairo yesterday and met the Customs manager, Mr. Khairy Farag, who apologized and said tomorrow. I am very disapointed from this very bad service and will inform my clients(I do export my products to 15 countries worldwide) don't ever use Fedex as courier in Egypt.
I have a real problem with my partner in Mosccow due to this delay caused by FedEx to clear the raw materials and I may lose the trust from my client in Mosccow. This is really a very bad situation.
Dana of Bronx NY (01/14/08)
I purchased a very expensive Blackberry mobile phone and a holder for the phone totaling $319.98. The package was shipped from AT&T in Texas to my address in New York City via Fedex. When I got home from work, I tracked the package, and it specified that the package was delivered to my home and left at the front door. Needless to say, there was no package at my front door. After numerous phone calls, some representative (she refused to give me her name despite my pleas for it) called me and stated that the driver delivered the package to the wrong address and that she would return to that address, retrieve the package and bring it to me. The representative then called me back 20 minutes later and assured me that the package would be delivered to me that night. I still do not have my package.
It baffles me how employees hired by a multi-millionaire dollar a year business could be so incompetent. Shipping to the wrong address appears to be habitual with FedEx drivers and not accidental or even coincidental. Three months prior to my phone being shipped to the wrong address, I was waiting for a package from FedEx; I even stayed home from work in order to receive and secure the package. I saw the FedEx truck from my window and went downstairs. The driver had driven past my address to a house 7 doors from me. I saw him as he rang that bell and leave because no one was home at that address. However, I recognized the logo on the package and flagged him down. When I approached him, I told him who I was and my address and he stated that he was sorry for going to the wrong address. If I didn't recognize the logo, that package would have been lost, or worst, if the people were home at the address he initially went to, who knows if I ever would've received my package. I do a lot of online shopping. As of today (1/14/08), I will not purchase items from online vendors if they solely shipped packages via FedEx!
As of this moment, I do not know the extent of any economic or physical damage. The primary damage is emotional and inconvenience. Because I didn't receive my phone, I am still without a mobile phone.
Henrietta of Los Alamitos CA (12/30/07)
I am not sure who is at fault, the Fed Ex delivery service or the mailroom at the apartment complex where I had it sent. I purchased a replacement battery for my laptop from Apple computers online. Apple sent it by standard Fed Ex ground service to an apartment complex where my son lives, and where my iBook laptop is waiting for me to upgrade it when I visit. The signature on the December 18, 2007 proof of delivery does not look like my son's handwriting and he has not received the battery.
This replacement battery cost me $129.00 on my credit card. The iBook laptop will not work properly without it. I will not be able to install the software upgrades I purchased for it.
Huang of New York NY (12/18/07)
My wife mailed two mens coats from Shanghai to me. The staff in Shanghai Fedex office mislead her while filling out the shipment sheet so that the package was held by customs, I had to fill out a lot of forms to clear the package, and at last, I was so happy that the package was cleared. But Fedex delivered the package without informing me, so that I wasn't home the first time and second time. I then called fedex and made an appointment for deliver. The deliver day came and I stayed home to wait for the package. At about 8:30, a fedex driver pressed the doorbell and I went downstair from the 3rd floor, but when I opened the door, the guy had left. Then I call the fedex serveice line and a guy told me he would call the driver to come back that day. But I had waited until 6:00, and nobody appeared, so I called fedex again, they checked the door tag number and told me the driver had come back to the company. I had to walk a long distance to the fedex office to get my package. Such a terrible experience with Fedex service.
Robert of Weatherford TX (12/15/07)
I am totally disgusted with this company. I have never dealt with so many incompetent people at the same company. My wife and I have had conversations with at least 10 different employees on different occasions in trying to either pick up the package or have it delivered. They keep putting it on the truck after I have asked them to leave it at the pickup location. But they didn't ever deliver even after my wife took Friday from work to be here all day. We were promised that it would be delivered on Friday even though it had already been attempted to be delivered on Wednesday night. We were out celebrating her birthday. Bad mistake on our part. We will see what happens this Monday, but I really needed it before the weekend if at all possible. They were all pathetic, incompetent and clueless. Every different person gave us totally different and conflicting information and then could not perform any simple requests. I will never use their service ever again for any type of delivery.
The much needed printer for the computer will probably arrive almost a week later than it should have.
Ed of Philadelphia PA (12/11/07)
FedEx Holiday Delivery Fraud: I had placed an order, the order was shipped via FedEx Ground at 12/3/07 at 12:25:00 pm (PST), delivery date was Dec. 7. Fedex claimed Delivery Exception due to No Attempt Made, and delivery was rescheduled for next business day. On Dec. 8, 2007 Fedex claimed customer not available or business closed; however I was here expecting the delivery. There was no knock or slip at my door to show there actually was an attempt. Dec 11, 2007 again Fedex claimed customer not available or business closed; however I was here expecting the delivery again. There was no knock or slip at my door this time, either, to show there actually was an attempt.
I have made calls to Fedex each time to inquire about it. Each call was uneventful as they claim the driver was here. I spoke with supervisor Cory Harrell on Dec. 11, 2007 regarding this matter. I asked for the package to be handed over to another carrier; he said no, I would receive it on the 12th, but I have heard the same promise before after 5 calls to Fedex. I then called the vendor to ask for their help, and the representative called Fedex as well. I feel that I will not get the package possible do to theft or fraud. I fear the delivery driver may claim to have delivered the package (as he claims to have been here before but left no notice), and I will have no proof. Can anyone help? Copies of the email are being sent to following: Consumeraffairs.com, NBC News Consumer Alert, and Fedex Fraud.org.
Carol of St. Paul MN (12/05/07)
My brother died in August in an unexpected infection following surgery. My elderly mother and our family have waited for 3 months for my brother's personal effects to be shipped to my mother. These included irreplaceable paintings and ceramic masks that my brother had created. Three packages were sent FedEx, but the address was wrong (424 instead of 444) but my phone number was correct on the label. As it turns out, the address 424 is a parking lot; and my husband and I searched up and down the street extensively, even going into a vacant house which the driver at one point said may have been where he left them--looking for the packages which the FedEx driver initially said had been left at "424" but changed to "428".
After we brought this to the attention of managers and eventually FedEx corporate managers, the driver's story changed. But at no time did he call my cell phone when he did not find "424", and he did not follow company policy of returning the boxes to the terminal. The claim can be $100 per box, which is inadequate as the personal effects of my late brother are more valuable than this amount--and invaluable at any price to his family.
FedEx keeps saying they are "sorry", but those packages have to be somewhere, and we are beginning to wonder if the driver stole them. Within hours of the supposed drop-off at "424" and then "428"--neither viable locations, we nor neighbors had seen the packages, and it is a busy area so porch theft is unlikely. My family cannot replace these items which mean so much to us.
Joey of New River AZ (11/26/07)
I ordered an item that should have arrived Nov. 21 but due to FedEx, I still do not have. FedEx claims the driver could not locate my street Nov. 21 and thus refused to deliver my item. I had called that evening and suggested they take down directions to my house, yet they refused and asked for only my phone number. Nov. 23, I stayed home all day to make sure I would get my item (in lieu of many day-after Thanksgiving activities planned). After noon, I called FedEx and they claimed the item was on its way. Four p.m. rolled around and still no item. I kept calling FedEx who finally reported to me at 6:05 p.m. that my item was not delivered because the driver could not 9again) locate my street. They suggested I call again Monday morning and, again, leave my phone number.
I stuck around Nov. 26 after verifying with customer service the item would be delivered by the end of the day. Internet tracking also stated I would receive the item. An e-mail confirmed this, too. However, someone from FedEx called in the afternoon to tell me the item was not on the truck. Internet tracking states they could not locate me. It now appears FedEx has lost my parcel. I would highly discourage anyone from using FedEx. The company clearly does not know how to operate a business and does not care about the $150 I am now out.
Victoria of Nyack NY (11/26/07)
I sent a FedEx package to my employer that contained all my receipts from two international trips. The package was mailed on Nov. 7. On Nov. 12, I received an email from the accountant at my job saying that the receipts had not arrived. I called Fedex and was told that a load of almost 70 Fedex envelopes could not be located and that they were looking for it. Fedex had never informed me that the package was lost. I called them several times, and each time was told that they were still looking. I had made copies of most, but not all, of the receipts and re-sent them to my job. I didn't copy all the receipts because some of them were on small and hard to copy pieces of paper. I am now being held responsible for the missing receipts. I had not heard from Fedex for at least 2 weeks and called again today. I was told that I could now file a claim. However, they had never made any effort to contact me to let me know.
I should have been paid on Nov. 14 and am still waiting for payment. The worst part is that I will not be reimbursed for the receipts that I had not copied. This comes to almost $1000.
David of Doyline LA (11/24/07)
I placed an online order; package was shipped Fedex with tracking. Tracking info showed package was left at front door yesterday (11/23/07); family was home all day. There is no package anywhere to be found! This same scenario happened twice before lately. We are trying to purchase from people that will not ship FedEx. It is my responsibility to inform others about FedEx and their "no service"! Thanks.
Must contact store that shipped item, file lost item report, get another shipment or refund and order from someone that will not use FedEx. I find it amazing that no one can hold FedEx accountable for losing or stealing shipments!
Susie of Houston TX (11/23/07)
I had the most horrible experience in all my life with FED EX. Fed Ex was supposed to deliver a package which contained payroll checks for our employees. The original arrival date of the checks was suppose to be Wednesday, November 21. However, due to mechanical problems in Memphis FED EX could not deliver. When we spoke to Frances Fields of the FED EX office in Memphis, she guaranteed arrival on Friday November 23 at 8:30 a.m. Our company told the employees to come in on Friday and I made arrangements to open the office for them to pick-up checks. On Friday the checks were not here. When I called the Memphis office they told me they were in Houston; however, they could not guarantee a time they could deliver. I asked where the checks were and they told me they were in Houston, however, could not guarantee the time they would arrive at my office. I had over 100 employees waiting on their checks, which were told the checks would be here, because FED EX guaranteed the arrival time.
Not only did I have to go and pick-up the checks, but I got wrong directions of where the FED EX office was in Houston, got lost, ran out of gas, and I knew I had people waiting for me back in the office. The people I dealt with at FED EX are the most unfriendly, uncooperative, non-customer service people in the Memphis and Houston offices. When I finally got to the FED EX office (16465 W Hardy Rd Station), they could not release the checks to me, because I was not the person on the package. I had to wait another 30 minutes.
I believe not only should I get our delivery fee back, but we should be compensated for the hours we spent in the office waiting for the FED EX package. 3.50 Hours(waiting time)X $9.50 Hour (average rate) X 100 employees.
Dori of Los Angeles CA (10/28/07)
I ordered a movie from NBC Universal, and they only use FedEx. The shipper states they left it on my porch. I have a locked gate to access my porch, and they couldn't access the gate, where they say they left it. FedEx is completely ignoring me. I have been calling and emailing them for over 2 weeks, and I am getting the run around. I just find it alarming they can just leave packages anywhere and then say they were delivered.
I have contacted NBC Universal about this issue and they are not that concerned either. They have the FedEx shipping tag which says the package was delivered, but where is it?
Sheri of Raleigh NC (10/25/07)
My large Fedex envelope was dropped off 10/10/07 @ 01:31. The tracking # is 862527186340. I paid $17.44 for two-day service going to Wyoming Board of Nursing in Cheyenne, WY. On 10/24/07 I called the Board of Nsg to see what the status of my nursing license was and was told they never received it. I then called Fedex 800-463-3339 and was told that their records show that the pkg never left the Kinko's store. I drove to the Kinko's and asked to speak to the manager. No manager was available, so I spoke to the employee in charge. He stated that the pkg was scanned by the driver and left the store. At that time they pulled out some tables to see if the pkg might have fallen underneath one. I left the store and spoke to a Fedex supervisor in Memphis that stated that the pkg had to be in the store. I called today 10/25/07 and talked to several customer service people with Fedex and they were still laying the blame on Kinko's. I called Kinko's and asked to speak to Bruce Petersen, General Mgr. He said that the pkg was not at his store it was scanned and taken by the Fedex driver. No one wants to take responsibility for the missing pkg so no one is actively looking for it. This has caused me an unbelievable amount of stress since the pkg was my livelihood. I was waiting on my nursing license to arrive from WY any day now and the process has to start all over again. This is a very time consuming to do. Today I requested Wy to send me another pkg in the mail. At this time I estimate I will lose at least a month's salary and overtime in WY, and the BIGGEST factor is in the pkg was my entire work hx, date of birth, finger prints, social sec #, credit card info, my whole life. If this pkg gets in the wrong hands I could have identity and credit card fraud. I need some assistance in dealing with this company.
Thank you!
Sheri
1. $17.44- shipping
2. $15.00- fingerprints
3. At least one mths salary + overtime, may not even have a job in a month. (1 year's contract)
4. Emotional stress and increased anxiety about the contents of this pkg and the uncertainty of my employment.
Terry of Randallstown MD (10/18/07)
I was expecting a package from Fed Ex and tracked it online everyday to see its progress. It was suppose to have arrived on October 16 but did not come. No big deal.
I called Fed Ex that evening and was told there was an address problem. I checked my end of things; and yes, I did make a mistake. I called them back and gave them the correct zip code. I was told I would receive my package the next day. It did not arrive.
I called them again to see what was going on and was told there was an address problem. I said I knew and that I had corrected it. They took the zip code again and said I would receive it the next day. We are now up to October 18. I waited for it and it did not come.
I called again during the day this time and was told there was an address problem. I asked where my package was and if I could come to them and pick it up. I was told that it was on a truck, but that I could come and pick it up at their facility as they were open until 8 in the evening.
I drove clear across the Baltimore metropolitan area in the middle of rush hour and said I was here for my package. I gave them my tracking number and after about a 1/2 hour was told that it was on another truck and they could not find it. I was told that the driver scanned it back in to the facility because there was an address error.
After I got home, I called Fed Ex and was told that no one put a pick up for the package and that I would receive it tomorrow. Any one want to place a bet.
Tomorrow will be October 19 and if I have still have not received my package, I am going to call Fed Ex and tell them that they can reimbeurse me the money for the package that I have not received and that they can keep the package if they can ever find it.
Nobody was rude to me the whole time, but with this experience, I will never use Fed Ex again. If I purchase something online, I will make sure that the sender does not us Fed Ex or I will take my business elsewhere.
So far, I am out a 1/4 tank of gas, the cell phone bill has not come in yet; and if I do not receive it tomorrow, they owe me for the cost of my package which was $215.
Cynthia of Doyline LA (10/16/07)
The Fedex driver shows he delivered my package on Oct. 12th. I was home and there was no package delivered. Fedex said they would track it down and call me on Monday, but no package, no call. Called again and they said it takes 3 days. I called them the next day, and they said that home delivery was off on Mondays. This is the 3rd time Fedex has not delivered a package, and said they did. What can I do?
Do not have enough time to reorder from another vendor to get the product I need. I have to change from one vendor I like to another because they only ship Fedex.
George of Burton MI (03/31/07)
I called and made an inquiry on a packed to be delivered on 3-30-2007. The package had not moved on the tracking information in 3 days. The customer service said we had to wait to make a report tell the day after the package did not show up on the delivery day. The next day the customer service rep. said they would call us back that day (saturday) to let us now what happened to the package. This was about 10:00 am and at 6:00 pm I called back to find out what had happened to the call back. The customer rep this time said I needed to call the shipper to have them make a claim for the package. I then asked for a supervisor and got put through to a claims rep. that then said the office at which the package was last reported at was closed tell tuesday and I would hear back from them after they could search for the lost package. I would like to know who they report to or how they are held responsible for my package.
K. Lee of Charlotte NC (03/09/07)
I ordered a gift for my son on Feb.16 from a company in San Gabriel,CA. I paid for the merchandise and also the fee for FedEx shipping. I was given a tracking number and tracked the package, as the company stated it would shipped out within 2 days. I had checked several times with the rental office of the townhomes in which I live, and they stated that FedEx had not been there, but would bring it to my home first. I called several locations in Charlotte who also tracked the package and stated that it was on the truck for delivery and that I would receive it anytime on the 9th. By 6:30p.m. the package still hadn't arrived and I placed several
She in return stated that she could not explain why the package was not delivered, as it is in Charlotte where I reside. Needless to say my child will have to wait to see if the gift is delivered tomorrow, and I hope it does, but I will add that I will never use FedEx again ever!!
Nachiketa of Austin TX (03/07/07)
I had scheduled a pick up at FEDEX.A day passed and no one turned up to pick the package. Next day I called they gave an excuse that dispatch team missed the package. I again rescheduled the package. Again the next day, no one turned up. Then I called up call center to inquire. The call center rep was in adequately trained to handle my queries. He kept visiting his supervisor.
Howard of Livingston TX (03/21/06)
Although this order had my correct address (on the package) FedEx delivered it to the wrong address. A letter to the CEO of FedEx complaining of poor service resulted in a letter from Teresa R. Jordan, Executive Management Assistant at FedEx offering an apology and informing me that she would authorize Dell to refund my $59.00 shipping fee. It has been 60 days since the date of her letter and I have yet to see a refund listed on my credit card. I would appreciate an investigation of this matter. Had the resident where the package was delivered not known me, the computer would have been returned to Dell.
Justin of Westminster MD (02/22/06)
I recently ordered a golf bag from Ebay. The bag was shipped on February 16th by the distibutor and I was sent a tracking number through FedEx. The initial delivery date was February 21st. That day came and went. I checked the tracking again and saw that the package had now been sent to Georgia and would not be delivered until the 25th. A week and a half to deliver a package that was supposed to be sent two day priority! Horrible service!
This golf bag was supposed to be a gift for a friend whose birthday is on Friday. Because of this, I am forced to purchase a new gift for him.
D of DC (11/28/05)
I sent a package to Charlotte, NC Aug 28. The package did not arrive until Sept 13. It was to Century/21 earnest money. The realtor never told me she did not receive the check. I had left town to seal the deal. No deal and no money. I scrambled to find my records 400 miles away to track this item. The finally got to right company, but no one knew who the money belong to.( What agent was to recieve the funds). That lasted for for 3 to 4 days.
I lost the house it had a swimming pool.
Elizabeth Riverside CA (10/25/05)
FedEx Employee tampered with my original packaging containing a 2.0 Ct Diamond as a return merchandise to the seller in NY that I paid in the amount of $8,011.50. It was repackage and was shipped to the seller in NY, and the box is empty. Diamond was stolen. I asked FedEx for a full investigation of my lost diamond, but refuse. A check was sent to me in the amount of $100.00 which I have not cashed todate.
I paid the seller in NY for the cost of the diamond in the amount of $8,011.50. Now I don't have the diamond, nor the $8,011.50.
Ozgur of Durham NH (12/14/04):
On November 24, 2004 I bought an MP3 player and shipped it via FedEx on November 27. When I tracked the shipment, I learned that it had arrived on December 1, 2004; however, it was delivered to someone named "Rachel" - not the person to whom I shipped it. I called the intended recipient and found that he had not received the package. I have emailed FedEx three times but have received no response. The package remains missing.
Gary of Hoopa CA (11/22/04):
I purchased a window switch for my Chevrolet Monte Carlo on ebay; the switch was sent via FedEx on November 9, 2004 from Orlando. It is now November 22 and the package still has yet to arrive! As such the window of my car has been stuck down for over a month and the interior is near ruined. What ever happened to "three to five working days?" I will never again use FedEx; this is the second time I have waited over ten days for a package to arrive.
Al of Alexandria VA (12/23/03):
My order was not delivered at the time I had scheduled. No phone call was attempted or note left. I called customer service for some explanation and they came up with some story about the delivery location (a quiet town in CT) being an 'unsafe location', which is just not very likely.
Amanda of Allentown PA (12/22/03):
Ordered a new cell phone. Package was shipped overnight, "guaranteed" by 3 pm. Well, 3 pm came and went--no package. Called FedEx and was told the CS agent would try to contact the driver and call me back w/in the hour. No call. I called back 2 hours later. Got a very rude rep named Ruth, who told me "Didn't they tell you to wait 24 hours? We never say we will call back in an hour."
She then proceeded to actually bother to read the notes the previous rep left, which said they did try to call but got no answer (impossible; I was by the phone the whole time). She said it would be delivered tomorrow, and they were "very sorry." I said "I believe you have a guarantee on your site? I would like to take advantage of that." She huffed at me, heaved a big sigh, and said, "Well, you need to call the billing department after you get the package and give them the invoice number." So here I am, still waiting for this package that was "guaranteed" by 3 pm.
I needed this phone, as it is vital for communication for my home-based business. In addition, I am being charged for a service plan from the cell phone co. that I am unable to use
Vicki of Colfax WI (12/13/03):
FEDEX made an attempt to deliver my package (this computer from dell) on Monday & had just missed me. I called their 800 # & explained that no one is ever home until 12:45 pm at the very earliest. The next day they came earlier. I called again & re-explained. The next day they came earlier & noted the form that was left on my door that that was my final attempt. I called yet a 3rd time & insisted that they put me thru to the local FEDEX office in Eau Claire WI. I was told that they would have to totally rearrange the route of their driver & that it was a great inconvenience for them to do so. My packages were delivered on Friday, after waiting almost 1 full week.
Elizabeth of Ontario CA (12/10/03):
I had ordered a cell phone from verizonwireless.com, they sent me an e-mail saying that my phone was on its way through fedex. I checked the tracking of my cell phone on the fedex website and saw that it said it was being shipped from Ontario, CA, to Ontario, CA. It has now been three days, and I still have no phone.
I did not understand why, until I called a fedex customer service line. The lady told me that my package was being delayed because of snow and ice in Ontario. I said, "I don't live in Canada, I live in Ontario, California, the same city it was shipped from." She then put me on hold and later told me that it would arrive at 7:00 p.m. I don't understand why it takes so long to deliver a package to someone in the same exact city as where it was being sent from in the first place.
Diana of Waco TX (8/13/03):
I won an Ebay bid on Vintage Sessions clock, Immediately paid for. When after two weeks the clock had not arrived, I contacted the seller. He gave me the tracking number of the package. I went onto the website, and found that tracking showed the package had been delivered and signed for at the front door. When I contacted Fedex, and told them that the package had not been delivered to my address they stated that the address on the package was wrong. It was 1308 and my address is 1398.
They promised I would be contacted by another division of the company. But that I should go down the road and see if the package had been left at 1308. This is what is completely mind boggling. First that they are asking ME to do their work for them. Second it that I live in the country. Every House has a mail box, and on every mail box is a 911 address.But thinking perhaps it had been left on a neighbors pourch, I wnet and took a look, even stopping at the houses where it might have been left. The first house in the 1300 block is 1329. If as they say they left the package at 1308, then it was left in a field under a watermelon.
Again two days later, I called them back, as I had never been contacted as promised. I was told that the delivery man would be sent back out to retrace his steps and see if he couldn't find the package. And promised once again that I would be contacted with some answer to what they had found. Two days later, no reponse, so I call once again. I experienced, the most unprofessional behavior of my life, and thats saying a lot. This woman was curt, and rude, and wouldn't even listen to what I was saying.
I have contacted the shipper and told him to deal with this himself, or refund my money. But whenever I purchase anything in the future, whether by phone or internet, I will demand any carrier other that Fedex, and if the shipper can't comply, then they will lose my business.I have never seen such inept business dealing, and hope to never see such again.
Manuel of San Antonio TX (8/1/02):
I ordered a product online from a comapny and I had it fedexed 1-3 days express ground. After recieving my tracking number, I began keeping track of my product. My package actually went out on the 26th of July and on the 29th I checked the status on my package and it stated that a delivery attempt was made. Only problem I had with that is that I was home all day long and there was no way that a fedex truck came by, so at that time I am a lil bit upset, so I proceed to call fedex.
When I called a customer rep answered and told him to check my tracking number to verify that there was an actual attempt made, he told me thats what it stated on his end. I told him that I had been home all day and theres was no way that anyone came by. He then proceeded to contact the ground terminal in my city and have someone there explain why there was an attempt made when theres was actually no attepmt made. A lady told me at ground terminal that that was an error and what "probably" happened was the driver ran out of time and that it would be delivered the following day. I told her ok.
The following day came and by 530pm I still had no package, so I called fedex once again and they transfered me over to the ground terminal again and spoke with somone else. They looked up the tracking number and told me the package was never sent out for delivery. At this time Im about fed up. I told the person at ground terminal was was it not sent out but she had no answer for me but again reassured me that it would and that she would make notes in the compter about what the situation was.
On the 31st about 2-230pm I call fedex to get a status on my package, they told me the only activity that they see is when there was a delivery attempt on the 29th, so once again they transfer me over to ground terminal and once again I speak with someone else, they look up the tracking number and that s what they have as well and they canot find the package anywhere.
Prior to the 31st, I contacted the company where I placed my order with and gave them headsup on what the situation was and told them they needed to contact fedex and they did so and opened up a trace on my package. Well after they could not find my package, they transfered me to the tracer dept and they told me that they were still trying to locate my package. They also told me someone would be contacting me later on to try and solve this issue.
Well I never did get a phone call. I got home and wrote the comapny were I obtained my package from and gave them an update on the situation and i also wrote fedex a very nasty letter about their lack of professionalism and so on. Well today is the 1st of august and this morning I check my tracking number and it stated that my package was on a trailer going back to its origin. You could of just imagined my facial expression when I saw that. A few hours later I contacted fedex and demanded to be transfered over to ground terminal and then asked them to explain why my package was sent back and of course they had no answer.
After my altercation with fedex I called the company where my product came from and told them the whole situation and they were beside themselves they had no idea why fedex was having this problem. I told them that i would be calling later to see if they got their return and I wanted to know if there was actuall damage. Later on that day I called back and spoke with the person whom I been speaking to and he told me he got the package back about 30 min and that there was nothing wrong with the package it was fine.
Peter of Cliffside Park NJ (1/8/02):
I have to tell you that FedEx is totally failing to deliver packages. I tried to call FedEx numerous times and never got any attention. I did pay for 2 days delivery and spent a day waiting for the package, but it never arrives on that day, as it is supposed to. Instead on the FedEx website I could see that apparent attempt was made at 11 AM, when I was by the door, waiting, and they will redeliver next day. No one ever left a note on the front door that any delivery attempt was made, nor was any attempt to ring a bell.
I am completely disgusted by FedEx. This is not the first time FedEx spit in my face as they do it ALL the time and once even lost the package. (I am more than sure that driver stole it!). I do not know if this is general behavior of all FedEx, but Moonachie, NJ branch is for sure.
Dave of Rohnert Park, CA, writes:
I moved from Newton MA to Rohnert Park CA on Dec 14th, 2000 for my new job. I sent approx. 15 packages from our company (we have a major account with them) and had every USA airbill copy for each box I sent. I recieved only 11 of my 15 boxes.
One box contained very important IT books vital to my job. Some I had and have relied on and a lot of them were new. I sent that box along with some other items in other boxes such as a tennis racquet, answering service, etc. When I arrived in CA, my box of books, the main concern was nowhere to be found. I did not keep track of what the specific tracking number for my books was but it was insured. I didn't think that FedEx could lose 4 boxes because the stickers had been torn off because of mishandling. But that is what they told me in the Pateluma FedEx distribution center where the boxes were supposed to arrive.
One of the tracking numbers on my list could no longer be tracked after only 2 weeks. The other packages had their stickers torn off from what they told me, therefore shipped back to their Overgoods Dept where lost boxes are held in Memphis TN. One tracking number after tracked said wrong address so it couldn't be delivered what the address was extactly the same as others I actually recieved.
So what we have is my books lost, told that the stickers were ripped off and sent back to Memphis. They did a search for a month only to tell me that they found nothing. I gave them complete descriptions of the pictures of the books, list of books. Also each book was bubblewrapped and had a sticker on the book that had my name and email. I wonder if they can read? So now, Feb 1, they tell me to file a claim only to find out that around Feb 15 that they turned down my claim because I didn't give them information on the prices of the books. I sent them that information and have heard nothing since for $600-700 worth of books vital to my job.
You can no longer contact their claim dept and have to talk with customer Service to hear them read their computer screen only to tell you that the claim is being processed, and stuff I already know but you get nowhere with this
Charles of Birmingham AL (4/15/03):
I ordered a computer cable from a major computer manufacturer, who shipped it on March 20. Fedex tried to deliver it on March 24, 25, and 26, but each time I was not home. I went to pick it up on the 27th, since the notices left on my door state that they hold it at the warehouse for 2 days after the third delivery attempt. Instead, they had sent it back the night of the 26th, just a few hours after the third delivery attempt.
I wouldn't have been mad, except that the lady at the counter was very rude and essentially told me that everything was my fault. She and the local manager claimed there was no policy on returns, and that they randomly sent packages back as they prepared them for return. They claimed this despite the clearly explained "two day" policy on each notice left on my door.
I eventually received a replacement cable from the shipper through UPS. I dropped it at that point. Today, the story took a strange twist. I have a message on my answering machine from Fedex that my request for a refund for the $5.52 shipping charge had been denied. I hadn't paid any shipping, so I hadn't requested any refund. What's more, they say that I owe over $41,000 on my invoice! I have no idea what they're talking about, since I haven't shipped anything else, and don't have a shipping account. I'm sure there is some error, but it only speaks volumes about how poorly managed Fedex is.
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July 24 2008
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