FedEx - Failed Deliveries

I'm really angry with FedEx cause I ordered some parts for my bike and I was supposed to get the package between February 3th and February 7th and so far I didn't get anything and it's the second time that I called and they told me that the package is in the facility near me cause they attempted to deliver to me but nobody answered the door which is not true cause my wife was home all day and nobody rang the bell or even leave any paper at my door saying that they attempt to delivery. And what make me more mad is that I called and they keep telling me that they don't know if the package is in the facility or in the truck for delivery and in mean time, I don't know where is my stuff and time is going and package nothing! FedEx really sucks.

I stayed at home an entire day and waited on my package. I missed class and everything. At 4:40 pm I get an email that says FedEx attempted to deliver my package but no one was there. I know or a fact that I went nowhere. I called FedEx and they said there should be a yellow door hanger on my door. There was none. No one even attempted to deliver my package like my time is not valuable. That is ridiculous and very unappreciated. So now I have to waste another day tomorrow waiting for my package and no one may come again. I am livid!

I received a single notice of missed delivery from FedEx on February 2. They marked it as the third attempt. Either there's a lazy driver or they're shorting their customers to reduce repeat delivery volume. I called customer service after I received a message stating that they could arrange for a drop off at a FedEx/Kinkos location. The rep told me that I either had to go to their processing facility in the Bronx or loose the delivery. I do not have time to go 3 hours out of my way to a place that isn't connected to public transit today, or I will miss work.

The package was a textbook for a class that I needed for homework over the weekend. Thanks to FedEx incompetence, I had to drop a class, loose my tuition money and receive a W on my transcript. Thanks **.

I received a package on 01/11/2012 from FedEx. The driver left the package on my front porch. When I realized that it was something I didn't want, I took the package unopened to a FedEx office near my home that same day. It has now been 4 weeks and the sender has yet to receive it back. FedEx claims they don't know where it is. Now, I am on the line for something I don't even have anymore. FedEx is a horrible courier service!

Let's just say that FedEx should be ashamed of their employees and their customer service. Without naming names, dealing with the Jackson MI facility, was my worst nightmare. Pass the buck doesn't even begin to describe the runaround, and failed attempts to actually speak with someone, to admit their gross delivery schedule mistake. Doesn't anyone take any responsibility for their jobs anymore?

My item was supposed to be delivered on a Friday, and FedEx says I will have to wait until the following Tuesday, because they only have one delivery vehicle, and they didn't have my correct phone number. This is FedEx? Never again will I use FedEx. I can only compare them to Comcast's customer service, which is terrible!

I received a tracking number from FedEx and tracked my package. It was loaded on the truck for delivery on 01-04-12. There was no delivery. I called FedEx and said they need directions, so I gave it to them (also the phone number for the driver to call if he needed help). On 01-05-12, FedEx called and said they needed directions again. I provided them with my phone number again, but got no delivery, nor calls. On 01-06-12, I called FedEx, and they said they were on the truck for delivery. I gave them directions and my phone number again. What can I do to get my package?

I have 3 or 4 deliveries from FedEx from so far. And all the time they were left on my front door, and online status says, "Left at front door. Signature Service not requested." This is unacceptable as people steal locked cars in Detroit! UPS never does that. Even if signature is required, the delivery guy comes several times to deliver to hand. If things get lost as several people mentioned here, customer is left to deal with the seller.

Our courier box was taken and some product missing in my FedEx courier box.

On November 11, I was to receive a package. I knew the package was heavy and large and would not fit in my car so I purposely stayed home from work so that I would not miss the delivery. As I was waiting, I was also tracking the package online.

Around 3:00 pm, I noticed that the tracking system was saying that my package had been delivered at noon and signed for by someone named FMARIA. I immediately contacted FedEx and was told that the driver delivered the package to the wrong address and had to go back and get it. Then I was told that it would be delivered to me on Saturday, November 12. I spoke with another customer service agent telling them that the driver made a mistake and I should not be penalized for that, therefore I wanted them to deliver the package to me on that same day (11-11).

The agent told me that she contacted the driver and he would in fact deliver the package to me. I waited and waited until 8 pm when I knew delivery ended. At this point, I went outside and saw that there was a sorry we missed your door tag on my mailbox. The driver claimed he had been to my house at 12:58 pm. This makes no sense especially when the package was supposedly delivered to the wrong address prior to 12:58 pm. Also, as I stated, I was home all day meaning that if the driver did come to my home he did not ring the doorbell.

On Saturday, November 12, I contacted FedEx at 8:30 am. I was told that the driver would be delivering my package sometime before noon. I waited and regularly looked out the window. At one point around 11:00am, I did see a FedEx Home Delivery van drive down my street, however, he did not stop at my house. As I was checking the tracking around 1:20 pm online, I saw that the driver scanned delivery exception stating I was unavailable. Again, I had been home and the doorbell never rang. I called FedEx again explaining that the driver was not ringing my doorbell and I was told that he was still in the area and she would request that he return. I waited again for another two hours and contacted FedEx yet again. This time, I was told that FedEx home delivery does not redeliver and the package would be delivered again on November 15.

At this point, I am extremely upset with the way this situation has been handled. This driver (whoever he is) is clearly not doing his job the way he is supposed to and I, the customer, am being highly inconvenienced because of it. I sat around for two days waiting on this package. I took off work because I knew I could not afford to miss this package due to the size and weight of it. Now I am definitely going to miss the package on Tuesday and I refuse to miss another day of work especially when the driver clearly isn't ringing the doorbell.

Am I supposed to sit outside on the porch in order to get my package? I am truly disappointed by your company. This is not the way to treat customers and drivers should not be able to get away with misdelivering packages and not ringing doorbells. I also am baffled by the fact that the driver misdelivered the package but then tried to cover his tracks by putting a door tag on my mailbox. He should be reprimanded, not the customer.

FedEx lost a package that was very important to me - it was a gift for my fiance. The retail price of the item I bought was $499, and I had some coupons and I got the item for $150 from the merchant. FedEx lost track of my package. They show a departure scan, but do not have an arrival scan. I have tried calling them several times, but they have no answer for me except, "We are trying to locate it".

The real issue is that even though merchant is refunding my original amount ($150), the coupons I used have expired, and the merchant no longer honors them. I don't blame him for that. It is because of FedEx that I did not get my item at a price that I wanted it for. I highly suspect one of their employees stole the package, and didn't scan it on arrival.

I was the winner of a Google Places competition in which I received a Google Chromebook. After taking the Chromebook home, I experienced issues resulting in the laptop needing replacement. Margarita at Google was beyond helpful, and after dealing with a Google Ninja troubleshooting the errors for a week, Margarita sent a replacement laptop via FedEx the next day.

The laptop was delivered while I was at work. However, instead of leaving a notice for me to pick up item or attempt a 2nd delivery, the driver left the item with a neighbor that I do not know resulting in a lost package. The neighbors deny having the laptop so I filed a complaint with FedEx and notified the shipper, Margarita.

FedEx did an investigation and was unable to locate the package. They advised the shipper (Google) to ship another unit and fill out a complaint form to be reimbursed. Google Places does not have another Chromebook to send me and as such I am out of laptop that I spent a lot of time doing work to eventually win.

FedEx puts the blame on the shipper for not requiring a signature and Google is unable to replace an item they have already replaced once. This is truly a big let down and nobody is taking responsibility.

I spent many hours working on this competition to win and I am now forgoing the reward of my work due to the negligence of FedEx.

The package is still in transit. I sent the international priority package from Irvine to India, via FedEx. It was supposed to be at destination on Oct. 3rd. It is still in transit. The customer support guys haven't heard back from the Delhi station yet. It is in transit since Sept 29th. Where is my package?

I use FedEx for many things; to send out tickets, jerseys, etc. This time was unlike the others. I asked the ** behind the counter 3 times if I could send a package on Friday and make sure it goes there, Saturday morning. He said yes 3 times and charged me $61.18. Then, the package didn't arrive on Saturday so it was sent back. I talked to one lady who said I was guaranteed a refund. Today, I was told there was no way I am getting a refund. I find this to be absolute garbage and I will never use the FedEx company for anything, ever again. You stole $62 from me and you hired some uneducated people. I hope you go out of business because you treat your customers like garbage.

I ordered a new Smart Phone through ATT Wireless and they only ship via FedEx. I hesitated ordering for three days but I am disabled and have a hard time going to a store. I ordered the phone with a ship date of 09-23-2011 and online it said it could take up to ten days to receive the phone. Each day I would check my front and back door several times for a note or the package, but no luck. I went online and it stated the phone was left at my front door on the 27th. Five days ago, I went to file a claim. The shipper did not request a signature after delivery and there is an "agreement" between the shipper and FedEx and I cannot file a claim.

Several deliveries over the past three months have had "delivery exception" written by delivery person. The person claimed that the business (our church) was closed. I was there. The custodian was there. The secretary and numerous other tenants were there (all church related agencies). UPS and USPS all make deliveries. FedEx says "delivery exception business closed" over and over without ever delivering the package. And they are requiring the recipient to drive several miles to pick it up. Lazy and incompetent delivery personnel are one thing. Lying is another. FedEx is fraudulent in their practices. Whenever customer complaints are made, the response is that the only one who has recourse is the shipper. It's too bad, so sad. I would never choose to use this company to make deliveries, as it causes the recipient far too much hassle.

A tag was on my door when I got home from work. I called FedEx to ask about redelivery. I explained I work during the day. FedEx agreed that the driver would redeliver after 5:30 pm the next day. The driver attempted redeliver at 11:56 am. Of course, I wasn't home. I called again. I was told the package was on driver's truck, and he would be notified I was at home right now (around 4:15 pm). He never delivered the package. I have to work again tomorrow. The nearest "convenient" pick up facility is a 2-hour drive round trip. I'm not taking work off to get that stupid package!

FedEx has shipped to me before and I have received all my items. But now, I haven't received my Epson V600 scanner. It was estimated to be delivered on the 14th. Tracking says it was delivered on the 12th at 7:35pm at my front door, but I haven't received it. Is there any reason for this? I've been using FedEx before. This is the first time it has happened.

I ordered my daughter a set of wooden dolls worth $19 for our holiday gift to her. I ordered it on August 28th and it was said to be shipped on the 30th. It is now September 12 and I still have not received it. I called them asking where it was since it had not shown up. They said, "Oh, it was delivered to your house six days ago." What? I have been home. There was no package, no knock, no ring, nothing. I have been sitting here day in and day out as a stay-at-home mom. I was waiting for it in the mail but it never came. So, where is it now? Who did they give it to? And the big question is, why hasn't anyone given it to me? I wish they have got signatures. This is ridiculous.

I've dealt with FedEx before and have had problems; nothing as bad as this. You attempted to deliver a package on 8/25. Since no one is supposed to work and they need to wait all day at home for you guys to come whenever they want to, they left a note indicating that they would try to deliver again before they sent it back. Since I actually work for a living, I called your number and got a scatter brain in Arizona and tried to relay to her that I wanted to have you hold this package tomorrow in Herndon so I could pick it up. I was skeptical that she understood, but she indicated she did do this.

When I showed up during work to pick it up, it wasn't there. It was on the truck. I asked the person there to call and see if they could deliver after 4, when I would be home. They said they would but they never did. I checked it online and it indicated that they would deliver by 7, they did not. I sent an email and got a response from "Amir", of course, who indicated that it was back at Herndon.

I called this morning and asked if it was there and they indicated it was. I then showed up, asked for the package and after a half hour, they told me it was lost and to file a claim. I just called the claim number and your representative told me it wasn't lost; it was at the facility. I told him this is ridiculous since I just made another trip in the ** rain to pick it up but apparently his x-ray vision found what your representative could not. He called them and now they say it is there.

I have never seen such across-the-board incompetence and lack of interest at any level, anywhere. I will never use FedEx again and neither will anyone else I know. In the meantime, I expect this package to be delivered to my door on Monday without signature as I continue to work for a living and can't spend another three days chasing it down. Ridiculous. Shameful. I expect a response.

The delivery guy from FedEx claimed he attempted to deliver my package. I checked tracking ALL day to make sure it goes here. To my surprise, when I checked again, it said deliver attempted. Well, there was NO delivery attempted whatsoever. There was no doorbell, knock on the door, OR post-it stating an attempt of delivery was made. I called the customer service and they told me that they will attempt tomorrow. How am I supposed to trust you when you didn't even attempt today!

The customer service contacted the station and the person there said they couldn't get a hold of the delivery person. How did that happened in 2011? Unless the driver is out in the boonies, there is no possible way he cannot be contacted. I am extremely upset at this situation and would never again trust FedEx.

I am reaching this organization in the hope that someone can help me resolve the absurd issue that the FedEx office in Campinas, Brazil created for me as a customer.

On July 20 my mother shipped a package from Curitiba, Brazil to Miami, it was a hand made porcelain picture for me. I started tracking the package and in the first three days the package got stuck at customs in Brazil. No one contacted me. I called the US FedEx office in Campinas, Brazil and they told me that my mother should have filled a form that states that the merchandise has no commercial value, which they should have instructed her to do at the point of dispatch. It took 5 days of communicating with someone with an email address of davi.bueno.osv@fedex.com who had absolutely no training to attend to customers and did not explain how to decipher any of the terms in the form.

I logged a formal complaint which didn't produce any results. Finally I sent the form and I received an email from Davi saying "ok, received."

Assuming that all was okay, I called the next day and the person from customer service could not say where the package was. After 20 minutes on the phone and being charged of international call rates, they told me that the item was still stuck at customs and all was broken so they do not know what to do. I told them to send it to me anyway.

My mother had been calling the store from where she sent the gift. She also went there and the person whom she was talking to was extremely rude and demonstrated absolutely no interest in resolving the problem.

At this stage, I have spent a fortune in international calls, the item which have a personal value was broken, and FedEx cannot even send it back to my mother or to me here in the US. That's still not including the stress that my mother and I had been through because of the complete disregard of FedEx employees. This experience with FedEx had been the worst customer experience of my life. It had been a torture, an episode of black horror.

Can anyone help me understand how I can be reimbursed for the cost of shipping, all the useless phone calls and the stress that we've been through?

Karinna

I am so upset! I took a full day off work to wait for my package to come. I lost wages and felt sick all day from lack of sleep over this, just to wait and wait, call and call customer service (which, by the way, all the calls went to some other country).

I was told over and over that they have until 8:00PM to deliver. Then I was told they have until midnight to deliver! What a crock of **!

Now it's 9:00PM and the driver is a no-show. So, waste of a full day of work for nothing. They need to do something about this.

Drivers are either refusing to make all deliveries or they are stealing packages. I lost too many packages with this company and when you call customer service, they don't care.

I shipped a package via FedEx (tracking #852150471916) on 12/19/09 to Hollywood, Florida, and it never reached its destination, was never scanned, nor ever found. In fact, any and all efforts to convince the company to find out what happened and to even try to find the package were met with an unprecedented level of rudeness and discourtesy, the likes of which I have never encountered from any company I have ever dealt with. That I had been a loyal customer of FedEx for nearly 10 years didn't seem to matter one iota to them.

This has been a now nearly 18-month struggle. The above named person is one of the chief offenders in this drama. She resorted to an exceptional level of rudeness and nastiness, even going as far to resort to forcing me to deal with the head of FedEx Security in NYC, even though it isn't a security matter, slandering me throughout customer service, instructing everyone there to route any call I make there to either her or this FedEx Security thug in NY who has threatened to have me arrested if I ever call again. All for simply trying to get answers about my missing package, which I believe is somewhere in their system at one of their facilities, misplaced and unaccounted for. Even efforts by local consumers affairs agencies, attorneys and my local political representative on my behalf were rebuffed by these people.

It has been two days and the FedEx package (Tracking Number: **) still has not been delivered as promised. I contacted 1-800-GOFEDEX(463-3339) and filed a case. FedEx stated that a delivery was attempted on 28 July 11 a 8:36 p.m., after office hours and no one was at business. We were here and we have a 24-hour video security but no FedEx driver ever made an attempt to deliver because no door tag was left.

I still don't have the package as of 29 July 11 at 8:45 a.m. so, I filed a complaint with case number: **. I did follow it up for several times but all I get is excuses. I have experienced this same problem on three separate occasions: 14 April 2010; 10 December 2009; and 11 November 2009. Everything was recorded. FedEx' upper management needs to do something about the Albany, Georgia Office. I welcome the opportunity to provide any information needed to improve customer service--a business should honor its delivery promises.

Before leaving Mexico I shipped a parcel to a relative in the States. Using the online tracking system I saw the parcel arrived to FedEx office in Virginia where my relative lives. Next thing I know I'm receiving a text from my relative saying the package was back en route to Mexico! Turns out the lazy bums NEVER - never - tried to deliver the parcel to the house address but, instead, relied on telephoning the house. Since the phone was never answered FedEx returned the item from whence it came and refused to send it back to Virginia because the company didn't want to pay for the cost.

Back in Mexico I figure I could have a friend pick it up. No dice. Mexican Customs assigned a $117usd cost to it and unless I 1) paid the Customs fee and 2) paid another delivery fee the parcel is to remain in FedEx warehouse...barring no employee has stolen it already.

DO NOT USE FEDEX FOR DELIVERING. If I could give zero stars I would. I shipped a 10 x 12 x 12, 4.3lb package via FedEx on Saturday. Was told by employee on the phone that as long as I got the package to FedEx by 3PM it would go out that afternoon. Found out later (after calling customer service @ corporate) that shipments using Ground don't go out on Saturday. Apparently the employee shipped it Express - which I DID NOT want. Asked for the package to be in Laguna Niguel, CA by Wednesday. Shipping = $53.82. Really? WHAT A RIP-OFF.

Asked if she could see whether delivery on Thursday or Friday would be cheaper, and she said no (found out later that this is COMPLETELY UNTRUE, after calling customer service @ corporate). I had no choice but to ship the package, it had to go out. Called customer service @ corporate to talk to an incredibly RUDE rep, interrupting me and having major attitude with me. Found out that clearly the rep in the FedEx office had NO CLUE what she was doing, and my wallet suffers. NEVER EVER SHIPPING FEDEX AGAIN!!!!! GO TO USPS OR UPS!!!

Hello, my name is Susan **. I represent NWSS at 2064 Kettner Blvd # 36, San Diego, Ca 92101. We shipped a package with FedEx on 9-10-10. The tracking number is 102342415431466. The package was delivered to the wrong address. FedEx was unable to retrieve the package, and advised me to file a claim. I filed a claim and after months of waiting, I received a letter stating I was not the shipper because their system listed FedEx's main office as the shipper. Apparently, this is done when you make a onetime credit card payment, and don't have an account number with them. After showing FedEx the charge on my credit card statement, FedEx finally admitted NWSS was the shipper.

After several more months, I received a letter on 1-14-11 stating that my proof of purchase could not be validated. The letter had no contact information. I was not able to provide additional proof that I purchased the lost item, and I was dismissed. This unit was insured for $15,000, and just vanished in FedEx's custody. They spent the entire investigation trying to find ways to discredit me as the shipper, and discredit my ownership of this equipment. FedEx admits to losing the package, yet never credited my original shipping of $118.19. I was not treated fairly by FedEx.

I made a order on the 07/07/2011, and I was supposed to get it on 07/12/2011. The package was supposed to be delivered by Fedex SmartPost, but I never received it. I checked the package status online and it said it was already delivered. I called Fedex, and they kept giving me numbers, that would only operate by machine or they would never answer. I decided to write an e-mail to the customer support, and they replied that I should check with my neighbors and also gave me a phone number that I spent the whole day calling, and nobody would answer.

I checked with all my neighbors and nobody knows anything. It is Fedex responsability to give the package in hands or ask for a signature. The delivery guy probably just left the package outside, didn't even ring the bell (because I was home all day), and left. This is a very irresponsable thing to do since, anybody can get the package. I'll be filling a lawsuit if I don't get my package until the end of this week.

Despite providing a home address, my packages are consistently dumped at the apartment office with no delivery attempt made to my home--not even a note on my door that any delivery attempt was made.

I am tired of excuses that the regular delivery driver was out, etc., or even no excuse at all. It is my understanding that you must pay an additional fee for home delivery; however, no attempt was made at home delivery. Was that not theft of service? This has happened consistently over a span of years and I am tired of paying for a service that I am not receiving.

I live in an apartment community of several hundred residents, I do not feel that I could possibly be the only person that Fedex does this to. I feel they turn a blind eye to this practice because they collect the funds, they can give greater amounts of packages to their drivers to deliver by dumping them at apartment offices so it's a win-win situation for them and there is no incentive to rectify this situation. I have called numerous times over the years and yet this behavior continues and I feel it will continue until it costs them money.

On May 26th of 2011, I ordered an Asian Edition Playstation 2 and a 220V-100V/110V Step-down Step-up Converter (500w) so that my U.S. Outlet wouldn't have to burn out my Asian/Japanese Console Systems. Anyway, on May 29th of 2011, FedEx.com reported that the package was on a vehicle out for delivery. I had an errand and was on my way back to my apartment about 10 minutes away at a walking pace. When I arrived, I checked the apartment building office after reading on FedEx.com that the package had been delivered at 9:25am on May 29th of 2011 and signed reportedly by a B ** I was at the office asking about the name and the package. When I spoke with the Apartment Manager, she stated that there was no one by that name within the office, a staff nor a resident.

I contacted FedEx and was told that the courier stated he entered through the office and that the office staff member opened the door for him and led him to my apartment door where he knocked until somebody answered the door.

1. I live alone in my apartment, so no one would have been available to answer the door.

2. The Apartment Office Staff procedure for accepting packages addressed to their residents is to sign for the package on the residents/recipients behalf and then inform the resident that the package had arrived. The Office Staff that I spoke with on the day of May 29th, 2011, stated that No FedEx packages were delivered that morning.

3. The store that I placed the order to was Play-Asia.com, which is based in Hong Kong. I had ordered from them a few times before and their shipping delivery address was always correct and had been delivered to me prior to the package that this complaint is about.

The package has not been received as of June 24th, 2011. FedEx, whom I called several times on the matter, told me to contact my shipper. They also told me that they could do nothing more for me.

I had shipped my item to Nigeria in early December. Suddenly, in the middle of January, my item had been found lost by FedEx at the warehouse. After two weeks of argument with FedEx representatives, they had agreed to give me some invoice to cover my lost. In the phone conversation, the representative agreed to pay me RM 1,000 of the lost (my lost was RM 1,500) and also the shipment cost (RM 140.70). FedEx also had promised me to deliver the check before 9 of February 2011, yet they failed to do that. I just received the check on February 18, 2011.

I got so frustrated when I saw that the total amount was only RM 1,000, not as promised. So I called Mr. ** and he said, "That already includes everything." I told him that as a first-time customer, I am so frustrated because I lost all my trust to a global company like FedEx. They have led people to wrongly believe in their brand's promise or mission. I don't believe that FedEx really cares about customer care and I don't think that their staff hold the integrity and trust that we, customers, need from them.

This is the first and the last time that I will send a shipment using your company. With this bad experience, I will surely tell all my friends and relatives to avoid using FedEx because we cannot believe in your promises anymore.

My daughter sought to save money by ordering a textbook online, then having it shipped to our home by FedEx. But FedEx never delivered. After one week, we received a post card in the mail saying that because of snow, they could not come to the house. We called the number on the postcard. Our inquiry went to voice mail. We called other numbers, trying to get a person with whom we could speak to make arrangements for an alternate delivery. Four days later, we still have been unable to make contact with a live human being, other than the switchboard which passes whispers down the lane messages to the people we must speak with.

Ironically, at the mall yesterday, I stopped a FedEx driver. Though we had been told FedEx drivers are not accessible by phone, he was able to make contact with the driver for our route. The driver did not have the package on the truck again! As the depot which is keeping the package is located in another state, we are giving up on trying to get our package and are forced to cancel the order. I cannot believe that a company such as FedEx does not have phone contact during business hours. UPS (United Parcel Service) is light years ahead and will be the delivery service we use from now on.

The package was sent on January 18 and it was scheduled to arrive on January 21 from DC to NY for a cost of $20.00. However, on January 21, they advised on their tracking webpage that attempted delivery cannot be performed due to weather. The area was not impassable; it was a mild snow system that had passed and was over in early morning hours. Nevertheless, several calls were made to FedEx operators to assist in procuring the package. The only advice option per FedEx is to physically pick the package up from the FedEx facility, provided that the I.D. address is identical to the physical address, according to FedEx.

We do not receive mails from where we live. We receive them at our town's post office box. According to FedEx, they will not release, even to the actual recipient, if the address on the package is not the same as the physical address--even with a picture. They advise that I must bring the deed to my home which has the actual physical address. The deed is in a safety deposit box and inaccessible. So now, I will have to wait until Monday, January 24, to receive the long-awaited package.

Today is Monday and I still do not have the package. When I checked their website, I found out that they are holding it at the facility because they said that I would pick them up. Yes, I would have done so, but they told me that my I.D. was not acceptable. I called today to advise what transpired and FedEx customer service hung up on the call. I had to re-dial and speak to another customer service to ask them to deliver it tomorrow. This is a prime example of the level of service FedEx has. I will never use them again and I advise everyone to do the same.

I ordered contacts online because I ran out realizing it after a new pair ripped accidentally. I ordered them for overnight delivery paying an extra twenty dollars for that service. They didn't even bother to call me when the package arrived and just left a sticker at the front door of my building. Why? It's locked don't they know to call? I needed my sight. Then I called for redelivery and they said they can't deliver Saturdays, so now I have to waste gas and money to pick it up. Worthless company.

To make a long story short, FedEx lost my file of mine containing my medical diploma during shipping a month ago. They finally found it in some other people s office, sent it back to me. During the process, I lost $750 worth of application fee to be certified as a doctor. FedEx reimbursed me shipping and gave a $100 coupon? I tried having them reimburse the $750 but because I did not pay insurance on the package, they refuse. Is it that fair? Thanks a lot for your help.

I sent a small package to India on October 1, 2010. They promised it will be delivered by October 4th or latest by 5th. The tracking record shows the package is traveling to different parts of India, instead of the specified destination. My $80.00 is wasted, it was very urgent. It seems FedEx (USA) doesn't care, they can't get in touch with their partner company in India. There's no excuse for the delay.

The best advice I can give to those that use FedEx: Do not use FedEx service. Try to use other companies more responsible and serious.

FedEx customer service is bad. They do not care about the customer. They simply do not care, laugh in the face of the customer, they wash their hands, say they are working on the case but it is a lie. Supervisors and managers know they have thieves working in the deposits, warehouse where our package rest. It is useless to file complaints with supervisors or managers as they work together robbing their customers those who pay their wages. Do not use FedEx for your shipping. Never ever use FedEx located in Venezuela. FedEx in Venezuela are the most thieves. They stole an iPod with a value of $ 400 and also a wallet.

I had Verizon ship out a replacement phone for me for an overnight Sat Delivery. Address was inputted wrong, fair enough people make mistakes. I called Sat to have the women update the address to reflect that there is in fact an apartment number. She updated the package and I waited for Monday to get my replacement phone. No phone. So I called again and the women tells me Oh the apt number was entered incorrectly - sure okay still being patient I ask that she please update once again with the correct number and that I have been waiting since Sat for a replacement for my phone.

Today is Tuesday. I was promised the package today, I even had my neighbors go to my apartment to tag my door letting the Fed Ex guy know he can leave the package without a signature. Only to my dismay this note was entirely not necessary seeing as how they never even tried to deliver it. So much for this "overnight priority shipping." How about "you will get your product when these r***d monkey's that work at the FedEx facility actually wake up for the day?" What the hell kind of business is this? The women didn't even update my info until Tuesday morning which resulted in me having to wait again for a phone that I called in about on Friday. Why even take my number if you aren't even going to use it to let me know that you can't find my apartment? Unbelievable.

My documents packet was accepted as a International priority packet by Fedex in Chandigarh, Punjab, India. This packet is now untraceable and Fedex customer service doesn't have a clue as to where it is. I have contacted the place where this packet was booked and was informed that the packet is delayed and is in Delhi, India. He said that they don't know its exact location. There are no scans, except initial label generation, in the system when I try to scan this package on fedex.com. Fedex has an unreliable service.

My medications are sent via FedEx Express. On the day I was waiting for them, they did not arrive. At 6:00 pm, I received a call telling me the driver took the package back to the station because he thought my address did not exist. In order to get my medications, I had to have a family member drive me from my home in Mexico, MO to the station in Columbia, MO (approx. 60 min. while in pain). Lisa, the FedEx rep, who initially called me and the same one who met with me at the station in Columbia, had me follow her into an office at the station to sign for the delivery. When asked why the driver didn't call the number on the address label to get directions, she replied that it was "a new driver".

When I contacted FedEx with my complaint I received the following: "Thank you for contacting FedEx. We apologize for the problems you experienced with your shipment. Our primary goal is to handle each package in a professional and business-like manner. We assure you that your experience with this shipment was not typical, nor does it reflect the high standard of service we want to provide. However, according to our service guide, if a recipient's address on an airbill or a shipping label is found to be incomplete or incorrect, we may attempt to find the correct address and try to complete the delivery. But we assume no responsibility for our inability to complete delivery under such circumstances. Use of P.O. box numbers, P.O. box ZIP codes or incorrect ZIP codes, omission of suite numbers, apartment numbers, or the use of old street addresses for recipients who have relocated are examples of addresses requiring corrections."

"If the correct address cannot be determined and the recipient cannot be reached, we may attempt to contact the shipper for instructions on further handling, or to arrange the return of the shipment. We will not be liable for failing to meet our delivery commitment for any shipment with an incomplete or incorrect address. Our records also indicate that this shipment was delivered on August 10, at 7:12 pm and was signed for by D. ** at **. In the future, you can save time by accessing proof of delivery information via our online tracking page to request proof of delivery that includes a picture of the recipient's signature. Please use our online Request Signature Proof of Delivery Page. Again, please accept our apology. We appreciate your notifying us of this problem and will do our best to make sure your next encounter with FedEx is more satisfactory."

The first problem is that there was no error in the address. It was complete and is identical to the one on the package from the previous month. I have these in my possession. The second problem is the statement that shows the package was then delivered to that same address at the very same time that I was picking it up at the station, approximately 50 miles away. There were three different calls to FedEx placed from the time I was notified of the failure to deliver my medications, to the time of delivery at the station. The last call informed me that they were calling the station to have them meet me outside (they closed to the public at 6:45). If their records show that the package was delivered to my door, then those records are falsified, and they will not be able to place a driver in my hometown at that time of day.

I shipped a package by FedEx to Apple Comp, using Apple's emailed label, on April 16. FedEx delivered it to Hewlett Packard. FedEx says Apple should pay because their label was wrong. Apple says FedEx should pay because they lost the package. I'm out $1100 for the malfunctioning brand-new computer that I was returning.

The FedEx driver delivered my package to someone, who as far as I am concerned does not exist, and insists that the package was delivered to the correct address when in fact it wasn't. No one was at the address when the driver delivered the package. My cell number was available and no one called me, apparently their tracing department is unable to have the driver come by my address and show me who the person is who signed for the package. There was no urgency to deal with my problem and the attitude was, "Well, the driver said he delivered it to the correct address".

Having the recipient say the package wasn't received is apparently not enough reason to question the driver more closely. I lost time, lost productivity. The package cost money-- a value of $999.99, and now I have to wait for the claims process to be completed by the shipper.

I shipped some important documents for overnight delivery - from Queens, NY to Manhattan (approx. 2 miles). The package was lost for three days and then turned up in Japan. After "expediting" it back to the US (Memphis, Tenn.) it was held up by US Customs for another three days. It finally arrived at it's intended destination after eight days. That's lousy shipping but they also have lousy customer service.

Mailed a package from FedEx on 5-3-10 with a declared value of 7100.00. Purchased the declared value premium which was $64.02. Employee wrote jewerly across the top of the bill of lading. When the package arrived at the destination, the item was missing. Filed a claim with FedEx and it has been denied becaue of some statement on the back of the bill of lading that states other items listed in the current FedEx Service Guide. Which makes no sense. The individual at FedEx is Maxie Kincade, 901-397-4555. Claim # 05265237434 Denial was provided on the phone, nothing has been received in writing.

I was told on chat on June 16th that package would be delivered on June 17th and to check the computer update for exact time of delivery. I gave explicit delivery insturctions, as well as recipient giving exact instructions, to leave the package inside door, and number one, no computer update, no one came to look at notice from recipient, still hanging on the door, no one came to deliver, package in Brooklyn, NY and told two times that delivery would occur and to check the computer for update.

Nothing is being done for two days. Simply lied to me. And I spent about an hour in chat to verify they understood every word about delivery. Then simply nothing, no computer update, recipient's note was not even looked at, and no one cared a hoot about the delivery.

very simply, i have used fed-ex for 15+ years and my company has shipped thousands of packages flawlessly!

my errorS were sending, no signature required and forgetting to add apartment "H" for a recent package i shipped to, lets call it 1018 E Whatever Street...

lost is my personnel check and unregistered gift cards...everybody denies everything at apt E, and fed ex blames me and gives me and the recipient the runaround...35 dollars to cancel my check, and lost gift cards later, i get the invoice from fed ex for my priority delivery and all fed ex can say is, "its not fed ex fault we delivered to the address you wrote sir"

but i never wrote APARTMENT "E"

for better or for worse, i will switch to UPS based on priciple!

I ordered from Biotin on 21 April and paid for two day shipping. My package has still not been delivered. The FedEx driver has the private code to enter my community and dare I say they had my phone number. They entered into their computer that my name was not on the security board on 26 April then on 27th. No call was attempted and my box was in the Oahu storage facility. I called for 4 hours straight and the 1800 rep refuses to let me speak to the Oahu facility. They said they will try to deliver my box again tomorrow, on the 28th, days after my scheduled delivery date. I asked for a refund of the $37.99 and Pam said that they can't, that Biotone needs to refund the fee. Why? They did their job!

I still have no package, still have no phone call from the Oahu facility manager. I am upset. This happens all the time in Hawaii. The service is terrible. The customer service is terrible.

I was sent a package by a mortgage company, via FedEx delivery, which was never properly delivered and is lost. I have contacted both the mortgage company, who sent the package and FedEx, both of whom accept no responsibility for the lack of proper delivery of the package. This is a very important package and must be recovered immediately.

The contents of the package was a certified check which must be returned to the bank of origin. The bank representative has told me that to place a stop payment on the check will take 90 days, which will cause great financial hardship.

Ultimate Arcade Bartop cabinet kit ($164.989) was shipped via FedEx. No package was delivered! I believe the driver has stolen the package.

I purchased a replacement bulb on eBay for my television on March 20, 2010. It should have arrived on March 25, 2010. I checked the tracking number and it was in Dupont on the 25th, on the evening of the 26th I called and they said that it had been delivered on my door step, I said that it had not, they said that they would contact the driver and that it should be resolved in 12 to 24 hrs.

I called on the 27th and they informed my that the terminal is closed on weekends, called on the Monday the 29th and they said that they still had not talked to the driver but will and he is given 24 to 48 hours to find where he delivered it. I called on Tuesday evening around 5:15 pm, and was told that Brian M. goes home at 5:00, called, again on the 31th, Wednesday and they would not let me talk to Brian but told me to contact the seller and have them submit a claim.

I do not understand, my house is not hard to find, they have been here before, high school kids at pizza places find it okay, why can't FedEx? Where did he deliver it? I would be more than happy to go there, I asked all my neighbors, tried to figure out how he could screw it up, no luck. They started out somewhat kind but later just go rude, blew me off, the item cost $130.00 and I do not believe the eBay seller is going to go through the red tape to get his money out of FedEx, they seem totally unorganized and not professional.

I still do not have the part to fix my television, I do not have another $130.00. It has been 2 weeks now, it was supposed to be here in time for my son's birthday party with about a half dozen teenage boys wanting to play video games all night, but no TV because FedEx delivered my package to the wrong address or kept it for themselves. The driver never went looking for it.

They said the address on my package was incorrect. I confirmed with the company that sent my package and it was correct. When we called FedEx, we found out that the guy didn't know where he was going and so just took it back! Aren't the drivers supposed to know where they are going, be able to read a map, or use a GPS? So my package was delayed by 3 more days and all we got was that they were sorry, this was all they could do. Next time, I will not use FedEx, since you pay them for services they are unwilling to provide. Paid extra money for a quick delivery that did not happen.

On January 4th, a package was shipped via FedEx to Cape Coral, Florida. According to FedEx website, it was delivered on the 5th. However, people at the address were saying it was never received. We have been back and forth with FedEx on this since January 7th. Finally, today in a conversation, it came out that the package was actually delivered to SW 57th Street as opposed to SW 51st Street. When the driver in Florida was contacted, he blatantly said it was irretrievable at this point. I can't imagine that no one would take the time to go back and check. FedEx is taking no responsibility for the misdelievered package. They are saying it looks like 57st Street. Now, who writes 57st Street as opposed to 57th Street. I keep telling them it is 51st Street and get nowhere.

I am very upset! I sat at home, checked the tracking information on FedEx online, delivery was expected by 4:30 PM today, 03/02/2010! At 3:59 PM, there was a notice that delivery wasn't attempted! I didn't even receive the common courtesy of a phone call!

What the heck is going on? I used to drive a truck and I sure couldn't pick and choose when I delivered to my customers! I have a friend who is an oil truck driver and he has been out delivering in our area all day!

It must be nice to up and say, oh I don't feel like delivering, and just ignore your customers. Friends who were out today saw FedEx trucks in the area. So, where is my package? Am I not important enough to deliver to? USPS delivered today? Are they a better choice for shipping? I am so disgusted that I wasted the day sitting here, with no notification, and waited for nothing!

I would appreciate some sort of compassion or compensation for the time I wasted here finding out 30 minutes before expected delivery that their driver decided I wasn't important enough to deliver to or even make a quick phone call to!

I've used FedEx many times in the past, but I assure you that I will consider my shipping options very closely in the future. I have a business also, and this package was very important. I certainly wouldn't treat my customers with such disregard. I traveled when the snow was 14" deep here to care for my customers!

Has FedEx gotten so big that they have forgotten who's behind them, and how to care for and appreciate loyal customers? Thank you! An entire day's wages from my business! About $300 worth! Along with feeling completely unimportant and disregarded!

I could not get my phone from FedEx. They have the money I paid for the phone. I have made three phone calls to FedEx to arrange to get my phone from them and have gotten nothing but the runaround. Please send me my phone either through the mail or by UPS.

I have had dealings with FedEx twice, and so far FedEx has a perfect record of incompetence. The first time, my brother sent me a computer which FedEx just outright stole (when I lived in Louisville, KY), and of course the complaint got nowhere. This time, someone sent me an important document, but not worth stealing, so they just took it to the wrong address. I don't know why any one uses FedEx. They are nothing but thieves and punks. Do they just hire felons? FedEx can have one of their crooked attorneys call me, but I don't see why.

On December 23, 2009, I sent a piece of coin-jewelry from Arizona to Oklahoma via FedEx overnight delivery with $500 insurance. The recipient told FedEx that the item had not arrived on 12/26/10. When I contacted FedEx, they said they would continue looking for the item only if I do not put in a claim. The online tracking showed the item still out for delivery. I called FedEx a few times over the next week, and they said they were still looking for the item, and the on-line tracking was still showing the item out for delivery.

Finally on 1/8/10, the online tracking was changed to delivered. When I contacted the recipient, they said the item never arrived. I called FedEx to file a claim. They said they would have someone call me back. Nobody from FedEx called me back. I called FedEx daily over the next week to file a claim and each time I was told the person handling that was not available and that they would have someone call me back.

Finally, on 1/20/10, I was told my claim had been denied. I advised FedEx that I had not even filed a claim. They said the recipient had filed a claim 2 weeks ago, and it was denied because they don't insure coins. I advised the FedEx person that the item I had sent was not a coin, but a piece of jewelry you would wear around your neck. I spoke with a Manager and was told the same thing. I advised the manager that I had been trying to file a claim since 1/8/10 and that the item I had sent was jewelry. I told the manager the the recipient could not possibly know what I had placed in the FedEx mailer as he was not there when I sent it.

The manager, Mrs. Maxie **, told me if I sent a copy of the jewelry invoice, she would settle the claim and get me my $500. On 1/20/10, I emailed her a copy of the original invoice that specifically said the item was a piece of jewelry. On 1/27/10, she emailed me back saying they were denying my claim because they believe that even though the FedEx deliveryman did not mark the item as delivered until over 2 weeks after it was supposed to be delivered. They believed him when he said he left the item on the recipients porch and that she had decide the jewelry I sent was not jewelry. In other words, they refused to cover their loss of the item even though insurance had been purchased. FedEx is just a scam company with employees that continually lie to their customers. The jewelry that FedEx lost was worth nearly $1,000. It was insured for $500 with FedEx, but they refused to pay-out.

A dresser, in a 100lbs box from Amazon.com, was supposed to have been delivered on 1/21/10 2-day Express. When I checked the tracking information, it showed it would not be delivered until 1/22 yesterday. When I arrived home from work at 5:30, I checked the tracking status and FedEx claims to have delivered the package at 11:48AM. I was home for lunch at noon and there was no package at my house or any notification on my front door. I called the FedEx 800 number and spoke to a rep explaining the situation. I told him that my next door neighbor had put a FedEx package inside my house, which had a notification on the front door and arrived ground, a lamp shade. The same next door neighbor was also working outside his house all day and only saw one FedEx truck, the lamp shade delivery.

There was no 100lbs box sitting outside my front door or anywhere on the premises of my property. He said they would need to contact the driver and have him retrace his route as to where he left the package. I got a call back about 1 hour later. Dan, who was extremely rude and without saying so in so many words accused me of having the merchandise at my house. I am almost 66 years old and certainly cannot move a 100lbs container by myself. Can anyone else for that matter without a dolly? I was told that I would receive an update this morning. I had to call at 10:00AM as there was no call. I was told by this rep to be patient, they were working on it and there were no new updates. It would be Monday at the earliest before I would receive any communication. He also added that if I had not heard from FedEx in 5 days, I should file a claim!

My conclusion on this situation is that the package was delivered to the wrong address. I checked the order confirmation I received from Amazon.com and the address is correct. The driver and FedEx are unwilling to take responsibility for an error on their part and are definitely stalling for time and dragging this out as long as they possibly can to avoid any financial outlay on their part. I have paid for a dresser, plus FedEx Express shipping charges for merchandise that was never delivered. In the meantime, I have paid for a dresser plus FedEx Express shipping charges for merchandise that was never delivered.

I clicked the tracking link in my e-mail and it said that my package was delivered at 1:35 pm and was left at the front door. I was home all day and I would have heard the delivery truck in my yard and my dog would have barked. I filed a claim and supposedly the driver is going to call me about it. It is going on three days now and every time I call FedEx I am told that they are working on it.

Obviously, the driver left the package at the wrong house. This goes to show you how *** and *** these drivers are. My address is clearly shown on my mailbox. I have a sign in the front yard with my address on it and I also left a note stating to deliver the package to the trailer in the back of the property. I'm sorry, but you do not deliver a package to a house if you aren't 100% sure it is the correct address. These drivers need to read more carefully (or read, period). Obviously, the house you left my package at was not a trailer! FedEx employees are so *** and very unreliable.

On November 4, 2009, I sent photos/negatives of photos to my sister in the US. I sent it through FedEx. I received an Airway bill, and kept tracking the same online. On November 6, 2009, the package reached Alaska, and was held there. My sister inquired what happened to the package, and she was given a reason that the commercial invoice was unreadable, and cannot be released. We inquired on how the package will be released and FedEx Alaska required me certain forms. I have not filled out, nor signed here. These forms were supposedly supplied to me by the FedEx Tagaytay, when I made a contract with them to ship my goods. However, the same was not provided, nor was I informed the need to fill out the same.

So, FedEx Alaska asked me to write them a request to release the package, and send it back to the Philippines. I did not. This letter will imply that I have waived whatever liability FedEx has. I contacted the call center of FedEx, and called them everyday, sometimes more than once a day. I incurred telephone expenses, and have not focused on my work. All they can offer is "sorry for the inconvenience" excuse. By the last week of December, I was extremely worried that my package has not yet returned to me. I kept calling the call center. They informed me that the package was already returned to FedEx Tagaytay, and at the disposal of one Solano. I inquired about it, but I was unsuccessful, and still they have not returned the package to me. I even sent messages to one Solano, who is manning the FedEx Tagaytay branch, but to no avail.

It was December 30, 2009, when an officer of the "barangay" went to our house, with the mother of one Solano, bringing the package to my house. To my horror, it was the first time I faced with authorities. Why did it have to happen? Am I a criminal, and this mother of Solano needed escort from this official? Was this to scare me? I did not sign any receipt, because to me, FedEx did not only made a breach of contract, but rather committed a crime of negligence, and in our law, swindling is punishable. FedEx cannot explain to me what and why this happened. I have consulted and hired the services of lawyer to protect my rights. I feel violated, not only my property, but as a person. I deserve more than an explanation. FedEx has to pay for this. The photos and negatives have sentimental value to me and my sister. They made a breach of contract, and cause great irreparable damage to us.

The consequences include the photos/ negatives, which were supposed to be used in a presentation for November 10 (in a birthday party) that were not delivered, also, the cost of shipment, long distance and mobile calls to the call center of FedEx. Not to mention the time I spent for updating and following up, my blood pressure and stress level went up, and almost had a seizure from my epilepsy, and the cost of lawyer's fees.,

I was expecting a package delivery by FedEx that never made it to my home. I received only one final door tag notifying me that the delivery guy came and didn't find me. I am pretty sure that the delivery guy never came for the two past delivery attempts. I never found those door tags. More frustrating is when I checked online that FedEx will attempt that final delivery. I left my work early to make sure I get the package. I was at home between 3:30 pm and 7 pm and never heard any door bell ringing at any moment. Not even a knock on the door. When I left home in the evening I found the famous door tag stating that they came at 3:48pm. I was at home waiting for it at that time.

Finally, I had to drive 25 miles to pick up the package myself. I did that on my personal time, loosing 1 hour and 30 minutes of my week-end driving instead of enjoying the company of my family. How on earth FedEx ground come to Boston (where I live), don't deliver the package (for some reason), and still end-up storing it 25 miles away from my residence? I am sure it makes some great economical sense for FedEx to do that, but this is absolutely ridiculous from a customer point of view. They own hundreds of FedEx centers closer to my home but they still make me drive 50 mile on a week end. I lost time that I could have spent with my family on a week end. Driving for 1 hour and 30 minutes in a snowy weather is never a pleasant moment.

I paid extra for 3-day delivery. First day, door hanger left. I called and requested a late delivery (after 4) next day. I was told that was not a problem. The next day, attempted to deliver at 11AM. Another call requested a new location to apartment complex office. The office staff told me there were no attempts to deliver from FedEx all day. I called and I was told there were going to be no more attempts. I cannot justify paying a cab $40.00 to pickup a package that I have already paid $47.00 for expedited delivery for. FedEx was extremely rude and told me I could file a claim for the package.

I ordered a package and it was to take 7 to 10 business days and this was in December. After 10 days, I haven't received it so I called the FedEx number and spoke to someone. I was told this package was sent to the wrong location and was to be back in my area a few days after that. I still as of Jan. 7, 2010 haven't received it yet. A complaint was filed and still nothing has been done. I recently checked the tracking on this package and it still shows my package is sitting in Indianapolis, IN. That date shows Dec. 13. Now, I just got off the phone with FedEx again and they told me that they will file another claim. I was also asked has anyone contacted me. I said no because they haven't. This is a nightmare and has caused a lot of problems for me. This is a Christmas gift and I haven't seen it nor has anyone tried to rectify the situation. I would appreciate if someone could call me and let me know what it is that I can do because I just can't see how this package has been missing. This was ordered the beginning of December and I haven't seen it yet.

I went to the TracFone site online, ordered two promotional TracFones, one for me and one for my daughter. I had TracFone deduct the cost of one of the phones from my bank account, and the cost of the other phone from my daughter's bank account. I have the order numbers, tracking numbers from TracFone and their carrier FedEx, for the orders that were placed in October and shipped out on Oct. 16, 2009. I was following the tracking and since I was off from work sick, I was available at my apartment to sign for the phones. However, the phones were shipped but were not delivered to me. I did not authorize FedEx to leave my order with anyone else and did not give them permission to let anyone else sign for the phones. We are new to the area and do not know our neighbors. The phones were delivered to the wrong apartment, signed by someone that I do not know.

The TracFone people said it was FedEx's responsibility. FedEx said that they talked to their driver and he said that he remembered distinctly leaving the phones with a tall, light-skinned black woman who signed for the phones. Her name and signature are on the FedEx sign/box. I do not know this person. The apartment manager said that the apartment that it was apparently delivered to, one of the residents is an older man in a wheel chair.

Again, I do not know these people. After much hassling with calls and being transferred to many different people at FedEx and TracFone, and many days of dealing with this and being put on hold, promises of being call back, and no follow through, FedEx said that they sent a refund for the phones to TracFone and that they would have to issue me the refund, the approximately $87+ that they deducted from our bank accounts.

When I contacted TracFone again, same big run-around with no resolve, even contacting corporate that promised follow-up. I have not, as of yet, heard anything back from them, and all of this has been going on now for three months now. I am still out $87+, do not have the two phones I ordered from TracFone. I was told by TracFone that because they have a record that the phones were delivered and received, and activated, that they probably wouldn't issue a refund (that was in the beginning), at that time they deactivated the phones. But since then, the people that stole (signed for the phones) have reactivated the phones and they are actively being used. I even called the local police telling them about someone receiving our property and claiming it as their own. The police declined to get involved. TracFone led me to believe that this would be taken care of, but it has been three months.

I really don't think they plan on doing anything about it, or it would have been taken care of by now. We actually have two other TracFones with a different area code. We wanted these new phones for the new area code we are living in. So, unfortunately, both TracFone and FedEx failed us. So buyers, beware, when ordering online. If you are contemplating ordering from TracFone and items that may be delivered by FedEx, stress to them that you don't want anyone else signing for your ordered merchandise, or you may be out money, and merchandise, with no one to help you to resolve your problems.

I paid almost $100 to have a certified copy of my marriage contract sent to Philippines so I could get my passport in order. I ordered this on December 16th from Vitachek who did send it. I contacted Vitachek and received my FedEx tracking number, only to find out they returned my documents to the US to Vitachek--due to non delivery. There were not any attempts to deliver my FedEx package. I am home every day and no one came. When contacting FedEx, I was told that there were attempts to deliver but I didn't provide them with accurate address. This is total **.

I ordered new printer on eBay. The printer was shipped on 12/28/09, FedEx tracking #**. I checked tracking on 12/31/09. The driver report indicated that delivery could no be made, package refused and returned to sender. This, I'm sorry to say is not true. My wife and I were home all day. No attempt to deliver was made. I called FedEx customer service, they were no help at all. Hopefully, if I ever receive the printer, it will not be damaged. Anything you can do to help will be greatly appreciated. Thanks.

On12/12/08 I bought an M-17 Alienware laptop from their web-page. I spent a total of $2800 close to this amount. Well, on 10/01/09, I had to send it to the shop under the warranty to be fixed because of a malfunction. They returned it on 10/24/09 (according to Fed-Ex files). Around 11:00 am somebody signed the package and it was not my name or my signature. Well, the next Sunday or Monday I checked on my friend's house about the shipping and I called them right away because I never got any Fed-Ex labeled package. Well, as today January 1, 2010, there's no news. They washed their hands. Neither Fed-Ex or Alienware wants to take responsibilities; of course they asked for police report, invoices, I.D. copy, signature, and I already sent all of that, but still no answers. Well, what I do not like is that I already paid $1700 and I do not have anything neither answers. Bye. Thanks. Happy New Year.

I moved one house over in September 2008 and changed my address with all businesses at that time because I worked from home and receive packages all the time. Since that time, I have received several packages, always delivered to my correct address until recently.

I was given the tracking number to monitor the shipment and watched for the package. During that time, I also received several UPS packages that were delivered on time.

The package did not arrive at my house and I contacted Fedex customer support to inquire and they place an inquiry for a driver follow-up and informed me that the package was delivered to my old address, which is an empty house! She also said that if no one called me back by Tuesday that they would proceed with a claim.

The 25th, I received a call from "Bob" at Fedex to confirm that I had requested a driver follow up and give me details on the circumstances. He was very rude and acted as if I was at fault for the package missing because my address was incorrect. I told him that I had changed my address with Fedex long ago and receive packages all the time at my correct address. He then proceeded to tell me that it is highly unlikely that I will receive the package because the sender did not request a signature. I told him I was aware of the lack of a signature requirement, however, I have still received a lot of packages at the correct address with no signature requirement and never had a problem.
He said he was delivering according to the address on the package and it was the wrong address. I know it was correct because my friend scribbled out the wrong one and wrote the correct address on the package!

Instead of looking on the package, he looked at the manifest that is printed out for each driver prior to deliveries being made and went strictly by that. I have to wonder how many other wrong addresses they have delivered to since they obviously can't read package labels.

His response was that Fedex is not liable for misdelivery of packages and there is nothing they can do about this. I was livid with this guy's attitude and the manner in which he spoke to me and contacted my friend to let him know what Bob said. He said he would check with the shipper he used to ship the package and see what he could do from his end.

The following morning, I again called customer support to see if any further progress had been made on the investigation and the lady told me that the case had been closed! I then filed another claim for a misdelivered package to generate some type of attention since I was getting nowhere with the driver, or the guy who called me. He was not the actual driver but made me think he was. This morning I received another call from the "driver" but it was a different person from whom I had spoken to before. He said that the package is gone and that they cannot change my address in their system and that it has to be done at the shipper's end. My friend checked with the shipper and he was told they cannot change the address in the system either. Needless to say, the guy I talked to this morning was a bit more pleasant but no more helpful than the other one. Still I was told there is nothing that can be done since the package has been delivered and is not located there any more but that I should just have my friend send a replacement. Now I don't know about most of the people in this economy, but not everyone can afford to go out and buy a "replacement" laptop for one that was lost by FEDEX!

In this city, there have been a number of fraudulent practices by mail carriers and delivery people so of course I have a sneaking suspicion that the package was not even placed on the porch at the empty house because it was so obvious that no one lived there. Perhaps I'm wrong to judge but the way this was handled seemed incredibly suspicious and I am not going to rule out the possibility of shipment fraud because this is a well-known business.

I have concluded that the laptop is gone and that Fedex will not honor any claims that are made but you can bet that my friend will pursue it to the top if necessary because he has "people."

My message to others is DO NOT USE FEDEX FOR SHIPPING - THEY ARE DISHONEST AND RUDE AND THEIR BUSINESS ETHICS SUCK! THEY DON'T CARE ABOUT CUSTOMERS OR THE LOSSES THAT ARE EXPERIENCED AS A RESULT OF THEIR CARELESSNESS.

Meeting their delivery quota each day is what their goal is because that is what determines their pay - the almighty dollar rules again!

I sent a 33 lbs and 20/30/40cm big box to Macau on Dec 14th, express! Dec 18th should be delivered, on 21st I checked online and called 1-800 fedex, asking why my shipment still in transit they told me just left HongKong on the way to Macau, I was waiting waiting...till 23rd I called 1-800-fedex again, they told me couldnt find my shipment.....ITS HUGE AND 33LBS box,,,......couldnt find? DONT UNDERSTAND at all......

We had ordered phones for christmas presents that were shipped out on Dec.20.on 2 day express.we tracked shipment on line and also called.We were told package would be delivered on 23rd between 11am - 7pm.After no package by 8pm traked on line and driver had commented - no such address.Spent next 2 hours on phone with numerous customer reps.None were any help at all.One even complained to me that she had to work 10 hours christmas eve so my issue may not be as big an issue as i thought it was.

In the end i was told i could have the package held at my local terminal and pick it up there or wait for it on christmas eve for delivery between 11 am and 7 pm,which was not an option as we were going out of town.We elected to pick up at terminal - a 40 mile one way trip.Finally picked package up at terminal next morning after showing FedEx employee my picture ID to prove i lived at the address that FedEx said did not exist.

Spoke with Arcillia of FedEx and told me that they were conducting an investigation, but several times I have called and they haven't give the results of the same.

My Coach prescription glasses were mailed back to my address through Fedex on November 20 according to the tracking history (when I looked up the tracking number from FedEx online services). I still do not have my glasses. I have been calling about my glasses but I have not gotten any other update but that FedEx had sent a claim form to Coach. The FedEx driver was supposed to have left them at the front door; the statement changed to -he dropped them over the wall by the back gate; then the statement changed to - he could not remember what he did with the glasses. I am very upset that I have to suffer for the driver's carelessness. The claims dept from FedEx wanted me to contact Coach and get a status update about my claim. This should be between Coach (the shipper) and FedEx, not me, the customer. It makes me feel more like a ping pong ball rather than a valued customer.

This time I did not see the driver or the truck, so I didn't know there was a package on my step until a couple hours later when I saw someone take it and get into a car and drive away. We did not catch them. FedEx says there's nothing they can do about it.

Fed Ex "re-routed" and delivered my two packages to the wrong address and an unknown party signed for and claimed my property on December 16, 2009. The total value is $283.00 and I would like to investigate the person who signed. I repeatedly advised Fed Ex that I do not know, nor did I authorize, this individual or another designee to sign for the shipment. Tracking numbers are: 808945943547790 and 808945943545703 Fed Ex Case ID No. - 1218929614

I am a hardworking, honest, law abiding citizen who was victimized by a dishonest person who signed for the shipment, seemingly without any questions from the Fed Ex courier who was at the wrong delivery address. The total cost of the items including S&H is $283.00. Fed Ex is stalling the claims process, by sending frivilous forms and giving me no concrete answers when I phone.

My package was initially delivered on 12-07-09 and 9:10 a.m.. A door tag was left instructing me to sign the door tag, and leave the tag on the door in order for my package to be delivered the following day. I followed the instructions to the letter, signed the tag where the driver left a hand written note to "please sign here" and returned the tag to the door. The next morning, I saw the Fedex truck drive pass my house but did not stop to deliver my package. The door tag was still on my door. I called Customer Service and they informed me my package was left at my neighbors house! I do not know my neighbors, but proceded to walk down and across the street within 3 minutes of delivery. I knocked, rang the bell, but they refused to answer the door. I have now wasted my entire day on the phone with Fedex trying to retrieve my package and fix a problem that is due to their pure negligence and mishandling.

I had sent my immigration documents to singapore from FedEx gulshan 2 office (Landmark Centre, 1st floor) on 27th November 2009. Track no- 4107 6319 5903. The due date of my document was in 30th November 2009. The stuff there assured me that it will reach the destination by the morning of 30th November 2009. But it did not reach it by that time but 1st December creating problem for my immigration. Who will be responsible for this? Can you do anything about it? Waiting for your reply.

The FedEx package was picked up by the FedEx representative on September 20, 2009 and was lost by the FedEx service in the Paris (France) airport on October 1, 2009. To begin with, FedEx never informed me about the loss of the package. When I discovered that the package was never delivered, I contacted the FedEx service - and this is when the nightmare started.

The FedEx representatives were rude and misleading, always lying to me about the case's status. Several times I was told that I do not have to do anything since they have their regular procedure of dealing with similar cases. I was told that the complaint was filed on my behalf and that the Claims Department will be in touch with me due in time. However, since nobody called me, few weeks later I made an attempt to communicate with the mentioned Claims Department.

To my surprise, I found that the FedEx representatives were not willing to connect me with the Claims Department. Even when placing a phone call through an automatic service and asking for the Claims Department, my call was always going somewhere else but not to the Claims Department. Whenever calling FedEx, I was always connected to a representative who was then passing my call to another person and so on and so forth, endlessly. I was often placed on hold with the longest waiting time of 25 minutes.

Each time I was connected to the next FedEx representative, I was asked to repeat what exactly was in the lost package. Each time the FedEx representative was telling me that s/he has no record of the package's content, although I was specifying it during each of my phone calls to FedEx. Finally, after many days of torture and humiliation, one of FedEx employees told me that my complaint was never filed "on my behalf" and therefore nothing was transferred to the Claims Department.

I personally filled out the complaint form (Claim No 33387919) and submitted it by Fax to the FedEx office. At the same time, I filed my complaint with the Better Business Bureau. The BBB received several bureaucratic and formal letters from the FedEx representative.

Later, I received a check for $100 from FedEx. I did not accept this check. It was sent back to Madame Sheila F. I consider this pathetic check for $100 as yet another insult coming from the monster-business. Better Business Bureau failed to assist me with my effort to receive complete compensation from FedEx.

1. Economic loss of $950. 2. Emotional damage: I was lied, insulted, misled and humiliated on multiple occasions. 3. Time loss: should the FedEx representatives be truthful, I would never wait for them "to file a complaint on my behalf"; should the FedEx phone system and employees be truthful, I would be able to either communicate with the Claims Department or would be informed that the customers are forbidden to communicate with the claims department. 4. Business and personal loss of a carrier: due to the lost trust in FedEx business, I had to make an effort on finding another carrier for all my future express mail services. It took time and additional effort to establish this new service.

On August 23,2009, I returned a broken Verizon Dare phone to Verizon @ a FedEx drop box located at 16 Hudson Ave in Glens Falls, N.Y. 12801. The pick up time was Mon. Aug. 24 at 6:00PM. Four weeks later, Verizon began charging me 210 dollars for the phone I retured via FedEx. Verizon stated they never received the phone! I called FedEx immediately and was asked for the tracking number. There was a pre printed return label that I affixed to the box but did not write down the tracking number. I was told with no tracking number FedEx could not help me.

I gave FedEx the drop box location, the pick up time the serial number of the lost phone, a visual description and model number of the lost phone. Verizon put a trace on the phone but they maintain that they did not receive the broken phone. While Verizon clearly understands that I did not keep broken equiptment, they will not credit me without the merchandise. I am in this situtation because I did not write down a tracking number which was just a number over a barcode, who knew. It has been nearly 3 months since this all began and I have called FedEx and Verizon weekly to see if the phone has been located. FedEx checks their "overload department" lost and found and Verizon continues to search but as of tonight Nov. 20, 2009 I am still being charged for the phone.

A express mail box delivered to wrong house and returned to sender. This has happened too many times around the holiday season.

The FedEx ground driver continues to leave my packages on the wrong streets. This has happened numerous times over the past ten months. When the person to whom the package is mistakenly delivered and I phone FedEx to complain, we are either treated with indifference, or we are told that a supervisor will call...but nobody ever does. Emails to customer service are also ignored. Some of these boxes contained health related appliances that were delayed in reaching me.

I had a package being sent 2day mail from Verizon. When my package didnt come, I looked online at my tracking number. My tracking number came up as an invalid address. I am in a newer development-but not so new that I dont get mail, or other packages. My address is accessible by the USPS website, Yahoo maps and UPS can find me...but for some reason the idiots at FedEx seem to think my address is invalid. Not only do they say that the first time, every other time I complain on the phone they give me a different reason as to what is wrong with my address: my street, my zip code...what next? They have delivered 3 packages to me to date, but they cant find me?

When I asked Richard in the Memphis TN corporate center, he sounded completely idiotic. NO education whatsoever! He kept saying I dunno, I cant tell you that, I cant answer that....he couldnt do ANYTHING!!!!! He then transferred me to some other guy named Chuck...not a supervisor like I asked for; Chuck told me that I should have my package by 4pm. I asked him how do they determine if my address is "invalid" or not. He said he trusts his driver, but also the USPS website. I said I am staring at my address on the USPS website and it is completely valid.

I hung up without any good feelings about this. I need this package because I am leaving for the weekend and needed it YESTERDAY as it was promised. Why didnt they call and confirm the address? Why didnt they take the extra steps to make sure the 2day delivery time was kept??? This is all their fault and I will NEVER use them ever again. I am so done with the idiocy and the fact that I am willy-nilly transferred around to one incompetent person after the next. I am so mad...they are so incompetent!!

One afternoon, at the nearest FEDEX Store, I had dropped off all my 11 packages in. After following the instructions of the FED EX store worker, I completed all my customs paper work, and packaging procedures.

Only to find out the next morning, a unprofessional "REPRESENTATIVE" from FED ex called me to tell me that my packages were not acceptable because they now claim my packages to be "unaccompanied baggages". When I had asked them why were my baggages "unaccompanied baggages" they had failed to tell me the reason. In additional, the "representative" couldn't tell me what 'unaccompanied baggages' means.

A lot of things went wrong here: 1) Why did they just accept my packages at Fed ex when they could have told me that these were "unaccompanied baggages". Their staff are not welled trained, and are not even able to decipher which packages are able to be accepted.

Any regular customer can walk into Fed ex can go in and ship their personal belongings. This is really Discrimination.

3) In this situation even though Fed ex is totally at fault, the "unprofessional" representative only told me that I could just come and pick them up myself, without offering any type of compensations.

4) The driver who came back to deliver the 11 packages to my house, just left all my packages ,without us knowing, outside my house. NO SIGNATURE, or PHONE CALL...NOTHING!

Their customer service is just horrible. The girl that had talked to be on the phone was of no help. This is by far one of the most unprofessional services I've ever used. Because of this terrible experience and mistreatment as a customer, I would suggest to everyone not to ever use Fed Ex ever again. Please try other alternatives.

I will do my best to let everyone know about my horrible experience so that they may never have to go through such hassle again!

I sent a 70lb box to my son from wa state to ny, fedex track stated delivered, NO BOX ever arrived. they are putting a trace on it, but it seems to me that since i didnt require a signature FEDEX could care less that my son receives his care package or not. These days who can afford to ship a box full of food to a college student living so far away, ONLY to have FEDEX lose my package. He lives off campus it is not a dorm, nice home, home owner is also checking the neighborhood, at least i get more respond from a total stranger than i do from fedex!!! frustrating...To: fedex WHERE IS MY SONS PACKAGE!!!!!!!!!!!!???

(2) packages to be delivered that needed to be signed for. twice delivery attempeted while no one was home. Company, and driver lied about third and final attempt. Numerous promises of delivery from 9'11 to current - 9/18, and either driver did not show up, packages were not put on delivery vehuicle, and today, only one of the two packages was delivered. 6 times they were called since 9/11. Six times the customer service representative or station manager said they would be delivered. Trying for 7th time today. This company is amazingly inept - of course, unless you're not a "small fry"

i have one packege come from india they can,t delivery to my apt. they report they not find me but i stay home everyday and wait for it. but i do not see fedex guy. i call them. they can,t find us address or they don,t take it serius i think. the guy never come to my apt. if yes how he miss it. i still live with this apt. how he miss us address i can,t belive it.

My order from Smash Direct order Amazon for 2 Polk Audio Monitor 50 speakers were sent through Fed Ex on were shown delivered on the 15th under:

Carrier Tracking ID: 597285460439817

I was home all day on the 15th and never received my speakers.

I have filed a claim with Smash Direct llc. and with Fed Ex but nothing has been done regarding this order.

I have a detailed list of times and dates of all my calls with Fed Ex and with Smash Direct but I have had no success in tracking my order.

I want my money back or the speakers which I have not been able to get resolved through Fed Ex or through Smash Direct llc.

I waited for an overnight delivery all day Friday. This was software required to complete a promised job on the weekend when nobody would be in the corporate headquarters. I watched the FedEx tracking page online all day while looking out the window for the delivery person. I have a doorbell, a door knocker, a dog that barks at anything louder than insects outside. Later, I see that my package has been returned to the "cartage agents facility" 50 miles away and noted "Signature Required". Calls to FedEx repeatedly tell me that an attempt was made but nobody was home. I asked them about a door tag and if they had the number. Nope. Another attempt will be made on Monday or I can drive 100 miles roundtrip to retrieve it myself. I would not be so upset about this if it did not happen repeatedly. I have seen the FedEx delivery agent just stop and drop all his packages at the community office here because he is late, lazy, whatever, without even attempting delivery to an individual residence. I understand that this is not the way that FedEx does business but they are sub-contracting agents who should be held to the same standards. After all, it all reflects on FedEx and all I want is what I paid for.

I started as a Tupperware Conultant. Tupperware shipped my package 8/13/2009, and the tracking info said it would be here today, Monday 8/17/2009. So I have been awake, and near the door. At 12:02 there was a knock at the door. It was a neighbors child. I saw the FEDEX door tag on my door, saying "attempted delivery, no one available".

I can hear a 10 year old knock, but not a grown up performing his job?

This is not the first time this has happened, but this is the first time it has an economic impact on me.

I was shipped a replacement battery for my computer that was due on Aug 10. Called Aug 13 when the tracking number showed it was still en-route from Bryan TX to Franklin TN (had been en-route for 6 days). Guy said "we'll" put a trace on it and that someone would call the next day. Next day n one calls and the package is still "in transit". I call and the girl is absolutely no help. She informs me that they are required to call me back within 24 hours and that it technically had not been 24 hours. She goes on to say that she has no idea what happened to my package but that thy will run the "trace" for 0 days. Not knowing their definition of a "trace" but assuming it is helping somehow, I ask her what happens at the end of 10 days. She says at that time I can file a claim. In other words, they lose it, they make me wait three weeks and then when it doesn't get here its MY responsibility to take the next step. WOW, what great customer service. This is absolutely the WORST shipping experience I have ever had. The USPS is a lot better than these yahoos. Won't EVER use them again.

I purchased an Apple notebook from ExperCom.com and it was supposed to have been delivered Fedex Ground on 7/29/09. I tracked the package around 2:15 PM and it stated it was delivered and someone name SJones signed for it. There is no SJones at my home.

I first spoke to a Customer Service Rep at the main number at Fedex who told me it was delivered to the given address on the label and was signed for. I told her there was no one at my home by that name and that my son had been waiting for it all afternoon. She told me that it would take 24 hrs to get a hold of the driver to receive word on the delivery. I then called back about an hour later and they were able to get me over to the service station the driver worked out of.

I spoke with the manager LaSon, who told me that he had tried to get in contact with the driver as he had already got word of my issue. He said the driver had not called him back but he would be back in the office in about a half hour and that I would receive a call on the update. I called back maybe 45 min later and the manager had left for the day and left no information with the next shift as to what was going on. I had to then explain to the next person (Shawn) my issue.

He then tried to get a hold of the driver at that time but the driver apparently already came back to the office and went home for the day. In the mean time, I have no idea where my computer is nor does it seem like anybody cares about the situation. As it stands, I am going to the Fedex Service Center in the morning and speak to the manager in person as this is totally unacceptable.

On June 30th, 2009, my fiancee sent a package through FedEx containing a 14K, three-stone diamond engagement ring and two lipsticks from Montreal, QC. The package was picked up from Anjou, QC, brought to Mirabel, QC, where it arrived at the FedEX Memphis, TN, facility. After a two day clearance delay in Memphis, I received the package in Kenner, LA, on Friday, July 3rd, 2009, at 8:42 a.m.

When I opened package, the ring was not in the package, but the two lipsticks were. I immediately contacted FedEx about my missing ring. I was put in contact with a FedEx customer relations representative who began a search for my missing ring.

Since it was a holiday weekend, I did not receive any updates about the status of my missing ring until Monday, July 6th, 2009. As 5:00 p.m. EST, I was told by the FedEx representative that my ring could not be located and gave me the option of beginning the claim process. I was reluctant to stop searching for the ring, so I left that decision up to my fiancee, since he is the one who bought and shipped the ring. My fiancee told FedEx that he would like their organization to search a little while longer for the ring.

After searching the rest of that week, FedEx told my fiancee that the ring could not be located and was offered to begin the claim process. My fiancee started the claim process on Tuesday, July 14th, 2009 and concluded the claim process on Thursday, July 16th, 2009.

My fiancee insured the package for $500. Although the ring's actual worth was more than $500, my fiancee was told by FedEx that this was the maximum amount the package could be insured for. My fiancee received a check on Friday, July 24th, 2009 for $564.00, the $500 insurance amount plus the shipping costs.

The official story is that FedEx "lost" my ring, but obviously, one of FedEx's employee stole the ring since it was the only item that was missing from the package.

I did not sign for or receive my Verizon wireless card. FedEx tells me I signed for it, and that it was delivered. I did not receive or sign for it, and much to my surprise there is not much a consumer can do to prove otherwise. This is my first bad experience with online ordering, which I won't do again, so I guess it's a pretty cheap lesson, but I am surprised at the helpless feeling from being scammed. Just beware of FedEx is all I'm saying.

Twice in the past two months, computers I ordered from Dell Computers that were shipped via Fed-Ex, have been stolen from the Fed-Ex Distribution Center in Sacramento.

These were two separate incidents; different packages, shipped on different dates. Both packages were in Fed-Ex's custody when they were stolen. Apparently, theft at the Sacramento Hub is a common occurrence, and so is Fed-Ex's lack of follow-through.

In both instances, I requested that my packages be held for pick-up. When I arrived at the Fed-Ex Distribution Center, an apologetic Fed-Ex manager informed me that my package did arrive at their location, but that it had been stolen from the Fed-Ex warehouse. The Fed-Ex manager assured me that the matter was "under investigation." I have not heard from Fed-Ex since.

the item will be dilvered in july 3 2009 by 3pm.. when i got home at 2:30 pm ill check my package using the tracking number.. and it says that my package is already delivered at 1:33 pm with nobody home... what they did is they left the package in front of our door, outside our house.. what happened is the package was lost... they should not left any package in front of house without nobody accepting it.. thats craziness....

It's not only an inconvenience for me, but causes me additional pain. I'm disabled due to a back injury. Walking with crutches and carrying packages is difficult. That's why I pay for "HOME" delivery.
I do my best NOT to order from companies using FedEx, because I know I won't get my packages delivered to my door. I'll have to go to the Complex office to get them.

UPS does an AWESOME job of delivering to our doors. UPS drivers do their job correctly!

On June 22 the fed ex driver attempted to deliver a package to my address, 74 r. st Jamaica, ny 11433. Then again on 6/23 at 1pm, but I was at work. On June 23rd I called their customer service to request that they hold the package so I can pick up the package on 6/26 Friday morning at 8:00AM. The customer service representative assured me that she noted the account and will put in a request to have my package held.

On June 24th another delivery attempt was made, so I called the customer service again and was told that it shows in the computer that my package is supposed to be held per my request and she doesnot understand why the package was placed on truck for delivery, so the cust. Representative assured me again not to worry just come and pick up the package on Friday.

On June 25th another delivery attempt was made, so the driver decided to leave it with a neighbor residing at -18 107 ave. I went to the address and found that the address did not exist. The only addresses on 107 ave are: 13 - 19. I spoke to several neighbors at each of these addresses and they swear that Fed Ex did not deliver a package to their address and there is no such address and no such person by the name of K Ward!

I called customer service 3 times to request that the package be held, I was totally ignored. Instead, driver delivered it to an address that he wrote on the door tag receipt that did not exist. The contents in the package was a graduation present that I needed for Friday 6/26/09. I paid $82.36 for the surround sound speakers in the package.

I requested a reimbursement for the contents in the package and I was told to call the company that I ordered it from. I was spoken to as if it was my fault that they didnot follow my instructions to hold the package so I could pick it up and that fed ex has no intention on reimbursing me for the missing package. Did not receive a package and it was delivered to an unknown address

Mike B - the delivery driver for Fedex was supposed to deliver a package 6/24/09 based on the tracking information via FedEx tracking on Web. I rearranged my entire schedule to be home for delivery of my package. At 6:45, I reviewed the web information to find that Mike B had logged that the customer was not available for delivery as of 5:05 pm. He did this without making any effort to deliver my package - I was actually outside talking with my neighbors between 4:30 and 6:00 pm. He apparently decided he did not want to both with my delivery and assumed I was not monitoring its tracking.

Anyway, as already stated, I was home, he didn't bother to attempt delivery. I am told he would be the one to redeliver it tomorrow (6/25) apparently if he felt like it, and my day once again would be structured around having to be home for that delivery. Refusing to do this, I made arrangements to pick up the package in the morning. A driver should not do his job when he feels like it and then lie about doing it. Fedex should be more responsive to customer relations.

I sent a parcel from my address to my parents in the UK. With old computer games in it which the UK tried to bill me TAX for so they said they would just return the package to the sender which is my home address i haven't heard anything about this package since and it was sent on the 18th Mar and was supposed to be getting returned by the 24th Apr. There were games and gifts inside this parcel and i am missing everything.

I ordered an item and it was shipped FEDEX ground. I waited and watched the FEDEX website but was at work. FEDEX website stated the item would be delivered on Saturday May, 15, 2009, so I had my wife wait for the package. Well I continued to watch the website and saw the "Delivery" was at 10:30 PM at night and "Left on Doorstep". Well the wife never got the package and the video camera on the front door never recorded anyone coming to the house on Saturday.

Sunday morning I reviewed the video and then contacted the Fremont Police to "Report the Theft" Because FEDEX swears the item was "Scanned as Delivered". Fast forward to numerous call to customer service...nothing happens until I tell them I have video of the house and NO ONE delivered a package.

Fast Forward to Tuesday Night, while I am at work, my wife calls and states a FEDEX driver just dropped off my package. The only problem is the item delivered is not the one I wanted, and I had 72 Hours to return the item, but the shipper reviewed the "Delivery Status" which states the item was delivered Saturday and the "72 Hours" is now over and I am stuck with the wrong item that cant be returned.

NO ONE at FEDEX will even say "I'm Sorry, our driver messed up." Now FEDEX is closing the claim and blames me for not demanding the shipper use delivery conformation. How did I know the shipper would not request a signature conformation?

I am stuck with an item I did not want and due to FEDEX driver stealing the package and delivering it late after getting caught in a lie, I can not return the item because they refused to update the "true delivery date". FEDEX is a sham and steals packages after they state they delivered the item on time.

Missing Delivery - FedEx claims they delivered my package to F Silly. I live in an apartment building with about 30 units in it. I asked my landlord in the rental office about this and she said it never arrived. No one lives in my building by that name. I have incurred a $75 loss as a result of the failure of FedEx to verify who they were delivering to.

On April 29th, 2009, I had arrived home from my daily activities (errands and so on) to find that just outside my building (on the ground) was a DoorTag from Federal Express that was supposed to have deliver me a package. I was upset because first, why would they leave a DoorTag outside (then falling onto the ground and getting stepped on by almost every passerby). What had caught my attention was that it had my Apt number in huge BOLD lettering ( Apt # 3 B ) on the front portion of the DoorTag. That evening I had called Federal Express to complain upon the fact that whom ever was the driver had done something that was unacceptable. How could someone NOT want to do there job correctly by just throwing the DoorTag in the front of my building for it to be destroyed. (not stuck nor placed in a location where it won't happen to fall) Imagine what my package is being treated like. The representative have said her sorry(s) and I had requested for the package to stay at the location when it arrives so that I could pick it up the next day. It was done... so I thought.

I had arrived to my house and noticed that ANOTHER DoorTag was posted outside, but this time on a metal fence just outside my building (which has no fences surrounding the entrance)... Now, I am upset... frustrated at the fact that I was lied to, deceived and God knows what has come upon the where-about's of my package. Please help me. I had filed two complaints to them and they seem like it's just a joke. It's Federal mail that they are dealing with, please have this matter corrected for me and / or if not help me with this matter please. I don't know what else to do. Thank you very much and God Bless.

I recently purchased a $65 stroller on Ebay. Never having any problems with my shipments before I didn't purchase the insurance which was probably two dollars more because I didn't expect anything to go wrong. But something did go wrong. The stroller was sent out via FedEx on march 31st, and was to be delivered by April 2nd. I left a note on my apartment door for the driver in case I missed him, to take the box to the manager's office. At work, I checked the status of the delivery only to find out that it was delivered. Later that night when I got home, the door tag the driver left for me stated that he took the package to the office. I never received my package.

I've been calling FedEx none stop and they've pretty much given me the run-around.At first, according to the driver, the told me a blonde girl by the name of D. Sullivan signed for my package at the office. They also said that this person claimed to be my niece. A few more days, a few more calls, and they told me that the driver spoke with her again and she said that she took the package to my door. I still didn't receive the package.

I called FedEx today to find out if there were any updates for me and this time they told me that the claim my shipper filed was denied because the package was delivered, yet I never received it. I am still very young and inexperienced in dealing with situations such as this and I feel completely bullied not only by my shipper who refuses to render his support in any way but by FedEx. I will no longer be doing business with FedEx because they took their dishonest driver's word over mine after I gave them the real manager's number to call and verify that I did not receive the shipment. Please, if you have any advice for me regarding this situation I would highly appreciate it. Thanks, a disappointed consumer.

i was supposed to get a packege before easter and it was taking so long so i tracked it and it said delivered and sign by r g and that is not me and just live with my husband so i imediatilly called fed ex and told them what happened so later i get an message on my machine from the delivery man for fed ex saying that i sign for it r g to call back and say he delivered them so i called him back and said im valerie s not r g you never came to my house. in which he proceded to hang up on my. so when i call the next day he says he delivered it to a differnt house i was so upset so i have been in touch with them like 4 weeks and yet to recive compinsation for my 54 dollars but someone got free shirts and i got to pay for them and never wear them

I ordered a set of rims and it was shipped via Fedx the driver delivered the rims which was in 4 separate boxes, to my home and left them in my driveway without any notice my wife was going to the store and opened the garage door and saw one package on the floor in our driveway. Apparently someone took the other three packages. I called and spoke to the shipping manager F. Martin and he informed me that the package was delivered and the driver lied about where he placed them he indicated the packages was left at the front door but admitted leaving them in my drive way. After starting a clime which took me up the chain because no one cares to the corporate office where I got a hold of S. Black who is not worth much and cannot do anything but is the only contact.

The first agent I spoke to was J. Dugan he was very condescending and rude stating they show the package as delivered and once the driver places the packages somewhere on your property it counts as being delivered. He did not care where the packages were placed or that the driver lied about not leaving them at the front door which was what he noted. After our conversation he took it upon himself to not go further and send the case to executive claims where H. Iverson was then assigned to it; I tried many times to contact Hope without success. I called S. Black and she contacted Hope and placed several voice mails and even sent her emails still no response.

This is truly scary one of the largest shipping companies in the world and this is the way it is being operated? No one knows what the other is doing and there is no control the last resort is S. Black and she is no help I asked to go higher but the CEO do not speak to little people "the customer" how shameful.

My laptop need servicing, i contacted Hp aand they said that i should send the laptop to them, so doing Hp has sent a box with therir address, it was send by Fedex, which i received myself. I was instructed as what i should have done in order to get it to them. I received the box on the evening of the 11th of March, on the 18th of march, i was traveling along the area in search for a Fedex office there is noe in the area, so doing on Lefferts blvd, infront of 101-05 there is a container for droping things, i drop the package containing the laptop,one week later i contacted Hp for the status of the package, i was told that they have not received the package and that i should contact Fedex,

doing that after giving them the tracking. No, there was no trace of the package, i contacted on supervisor by the name of Eric, i ask him a few question such as having the records of the various drivers making pickup, he said to me that pickup are made during the mornings, i further asked him if he had reports of the container broking he said no, i said to him therefore one of your driver had to pick up the book and did not turn the package,

upon visiting the are i observed that there is a camara in the area and all activites will be captured my coclusion is the package is stolen the one that pick it up must have felt that in stead of placing the package in the container i should have taken it to one of the office.he took and did not scanned it. i am a retired person and depend on my computer. please help to resolve this problem.

I was waiting for a delivery and it didn't come. Called FedEx and they said they had retained it because it was fradulent. Yet they posted in their web site that infact the package had been delivered to me.

I shipped a package via FedEx using a third party shipping company. The package was delivered to Decatur, Ga when it should have gone to Webberville, MI. I filed a claim online and they said that the third party shipping company had to file the claim. I went to the company they verified the address that the package was supposed to be going to, so there was no mistake on their part. It was a carbon copy in my handwriting. FedEx was adamant about the package being shipped to the correct address. I don't know who has over $200 to ship a pacakge to a wrong address. I told the that I wanted to see a copy of the airbill with the address for the item I shipped. They said it would take 45 days for me to receive. I don't care. I want it. There incompetence has lost me as a customer and I will tell anyone else not to ship anything via FedEx because they are not reliable.

They denied my claim and said that I had to speak with the third party shipping company. Now I have to dispute charges through my credit card company because they do not need to receive payment when they did not ship to the correct address. great

I sent a package on Tuesday and it was supposed to be delivered by noon Wed. FedEx attempted delivery on Wed and Thur, then finally my recipient picked up the package in person on Fri. At the location, they found out that the driver had been going to the wrong building. The cost was $55. Since I have an account with FedEx, I get the option of disputing online. I did, and they rejected it saying it was a weather related problem on Fri. Unfortunately, there is a 20 character limit to explain your reasons for requesting a refund, so I couldn't explain what happened. Next, I submitted another written request on their Contact Us page. Five days later I got a response, and again they denied it citing weather-related problems. It seemed like they didn't even read my message thoroughly.

Finally, I called the number they provided in their reply. When I explained my case, the representative I talked to told me that she couldn't provide a refund because I had already been denied twice. She said the only thing she could do is write the charge down to a lower cost category. I told her that it was their mistake and I want a FULL refund. She said she couldn't do it, so I requested to speak with her supervisor. The supervisor, J. Helton, was even less helpful. He first said it was a weather problem and that's why it was delayed. I pointed out that it wasn't just delayed, it was never delivered. I explained to him that the driver had gone to the wrong building. He insisted that the driver had gone to the correct building, but that the recipient was not there. So came just came down to my word against his. And he flat out denied my request for a refund. I asked to speak with his supervisor and he said only thing I could do is write to Memphis, TN 38116

These are some things I have issues with: 1) It's not clearly stated on their dispute page that if the request is denied twice, then they can't do anything about it. 2) I provided a contact phone number in case there were problems with the delivery. How come this number wasn't used? 3) Sometime they blame the weather, sometime they say the recipient wasn't there. These are just excuses to me. 4) The fact that it has now come down to their words against mine. Why would I send something overnight to the wrong address? Why would my recipient lie about what happened? They are the ones who needed the package in the first place. I am so frustrated with FedEx. I won't be using them ever again. I'll try DHL or UPS from now on.

My package wasnt delivered on April 2, 2009, I checked online to track my package, and it stated that it was delivered at my door. Wrong, I was home during that time of said delivery and there was no knocking or package left. I checked my leasing office to make sure it wasnt there, and they said, There was no FedEx delivery in yesterday.

When I called FedEx Customer Relations for the second time the morning of April 3, 2009, they said they spoke to the call center and the driver said, He remembered delivering the package at my door.? I told them I am hundred percent sure if someone was knocking or putting a package at my door, I would have known about it since I was at home. FedEx needs to take responsibility and not take the word of the drivers stupidity over the consumer. Instead of having FedEx investigate at the center, I have to call the seller for them to do their claim and investigate with FedEx, which would take five more working days.

Waiting for the seller to do the investigation with FedEx.

The driver released my package to someone else other than me. I called about this on Thursday, March 27th. I was connected with a woman in a Fedex facility in my area. I told her that when I tracked my package, it said that it was signed by a person named M. I don't know who this person is and there is no person with this name on the mail boxes in my building. I told this woman that I didn't know who this was and there was no message or any thing left to let me know where my package is. She informed me that my package was in apartment G.

I went to Apartment G before I left for work at about 2pm that day. There was no answer. I tried again the next day at the same time and there was no answer. I decided to leave a note under their door. The people who live there denied that they accepted any package from Fedex and that I was misled by Fedex. I called again today to inform Fedex that my package is gone. I was again connected to the same woman at the facility in my area. She again told me that it was in apartment G. I told her it wasn't. She said that she would send the driver to find the package.

I get home from work tonight, I've heard nothing about it, there is nothing online about it and no email telling me what has happened. I called 1 800 fedex. The woman I spoke with was not sympathetic and when I asked to speak to a supervisor, she informed me that the supervisor would tell me the same thing she just did. Sounds like she is trying to keep me from speaking to a someone.

I was connected to a man named Hugo. He was no help at all. All he did was defend the actions of Fedex and offered little help other than telling me policies and that I should contact the shipper of my package to make a claim. He refused to give me any other information about who he is. This leads me to believe that he was not a supervisor. I have wrtitten a complaint letter to Fedex and have not had a response yet. I have made a claim with the company I purchased the merchandise from.

I ordered four pre season baseball tickets on Tuesday March 24. The game is scheduled for saturday March 28. I was under the impression that the tickets were protected under a guarantee through Stubhub. I also purchased the over-night delivery option through the shipping company being used. What apparently happened is the Fedex majorly miss placed my tickets and as of now(THE DAY BEFORE THE GAME IS SCHEDULED), I have been informed on through my own attempts at contacting the fedex shipping facility, I have been told that MY Delivery WIll Not Be Made on time? I was never contacted, about my delivery and I feel that way this whole situation shows the bare bones of the Fedex corporation. I guess I should have used UPS, its no wonder why FedEx is tanking in todays struggling economy.

Now , to settle the minds of my family who were treating this event as our final hurah of our vacation, I have to attempt to retrieve my tickets from said delivery site. I have to waste more of my time, money and efforts trying to clean up a situation that should have never come to be. Thank you FedEx for absolutly nothing.I will NEVER USE THE SERVICES OF FEDEX, NOT FOR MY BUSINESS, NOT FOR PERSONAL USES, NOTHING.

My family vacation was ruined, and my tickets are not being pursued through my own abilities. A shipping company should do what shipping companies do...ship things on time.

I sent some urgent documents, Tracking no. by using Fedex and was assured that it will reach within 72 hrs. But very sorry to say that untill now it is not received, shipment date: 03-19-09, Time 9:00 AM (Saudi Standard Time). I will tell that it was so urgent to reach there on time bcoz there were some travelling documents, which by delay in delivery has expired which is of no use for me anymore. Whom to blame, I was not told that it will happen.

Almost I lost around 5oo US dollar by delay in delivery, and the efforts which i made to prepare these documents is almost my one year hardworking.

I was expecting delivery of a laptop from Dell via Federal Express on February 27, 2009 at my apartment. I obtained information on the delivery date by using tracking information from the web site of FedEx. I was expecting the package to be delivered to my apartment per my request to Customer Service at Dell.

I waited for DJ all morning on February 27, 2009. I called DJ at 1:04 PM. He told me that he had already delivered the package to the apartment office. I asked him why he had left the package at the office of the apartment complex since I had instructed him specifically to deliver the package to my apartment. He explained to me that he had mixed up the delivery.

I called the apartment office at 1:25 PM; the apartment office informed me there was no package for me.

About ten minutes later I heard knocks on my door. DJ was knocking on the back entrance of my apartment. After fumbling for keys for a couple of minutes I opened the door and DJ handed the package from Dell to me. I asked DJ whether I need to sign for the delivery of the package. DJ told me that the apartment office had already signed for the package.

There is too much false information in the delivery process. I feel that the FedEx delivery person (DJ) deliberately misled me and provided false information on the tracking form of FedEx. It is very unusual for the recipient of a package not to sign the delivery paper when the package is handed over to the recipient in person.

The whole situation has caused me severe mental distress. I feel I have been harassed unnecessarily.

It has been 6 weeks since I initially inquired about a $200.00 wedding gift that was delivered to the wrong address. The employee and the Kinkos/ fedex store put the wrong label on the package so it went to the wrong address. Then it took them almost 2 weeks after I brought it to their attention to return to the address to try and retrieve the package. I was told over 3 weeks ago that they would review my claim because they weren't even sure if FedEx did anything wrong at all.

I've spoken to many employees, managers included and they all give ME attitude-I can't quite fathom this. What happened to customer service? I have left multiple messages and have still not heard the outcome of my case review. I've tried to speak to managers higher up and I've been told I can't. This must be their tactic in preventing lawsuits because people get so tired and frustrated with the lies and run around. What am I supposed to do?

FedEx stated they would not ship to a post office box. I asked them to put it in the mail so I could get the package, gave them 2 different addresses, gave them options, and 6 days later - still no package. Finally, after too many calls and garbage from the company, I just told them to return the package to the send for delivery by another carrier.

unable to get package at all, uncertain the process for the company that sent the package and what will happen now,

In order to finalize a passport application, I was required to send further documentation to the passport office in Seattle, Wa. I was asked to forward the documents overnight with proof of delivery and signature in order to finish my application.

The package arrived in Seattle on Saturday (the next day) scheduled for delivery to the office on Monday. I monitored the FedEx website from 8:00 am to noon on Monday to confirm that the package had been received but all it showed was that the package was on the FedEx vehicle for delivery. At noon, I finally called the 1-800 number to find out where my package was. After several minutes on hold, I was told that someone was trying to contact the driver. I called back an hour later, again I was told they were trying to contact the driver to find out the delivery status. Finally at 3:00 pm, I was told that they were pretty sure? the package had been delivered but that the driver had already left for the day and I would have to wait until Tuesday to confirm delivery.

My complaint at that point was that I needed proof of delivery that day, which is why I paid for Priority Overnight shipping and that the timing of this delivery was critical because I had to contact the main passport office in Washington, DC, which is 3 hours ahead of us, to prove I had sent the required papers. I was told that a customer service advocate would contact me.

A little after 4:00 pm, I called back because no customer service advocate had ever called me. At that time, I was basically told too bad, theres nothing we can do.?

On Tuesday morning (1/13/2009), I again monitored the internet for proof of delivery. I called FedEx at 11:00 am to find out the status of my package. They again told me they would try to contact the driver and find out where the package was, they understood why I would be upset and a supervisor by the name of Mr . Haberly would contact me because of the foul-up. NO ONE EVER CALLEDEVER

At noon on Tuesday (1/13/2009), the website finally showed the package had been delivered; however, there was no signature image available.

A supplier told me that they wwere sending me a package which was supposed to go by FedEx Ground which is different from FedEx Air. For 28 years we have had packages delivered to our street address at which we receive no mail. Our mailing address is a PO Box in a different community. We anticipated the FedEx package would be delivered to our street address. FedEx has a service called Smart FedEx rates and picks up packages and takes them to the postal service.

Our package took two weeks to wind up at a local post office, three zip codes away from our address. It was necessary for me to drive some miles to retrieve the package. The flaw in FedEx Smart Post is that a package can't enter the FedEx system without a street address. Yet Smart Post delivers only to postal addresses.

The FedEx Smart Post system is carefully calculated to render any package sent to us to have a wrong address. Colleen Witacil a trouble shooter for FedEx told me the problem could be resolved if you would move and get a regular address. Why should we move just to satisfy the address pecularities of a service which can't make effective deliveries?

With the many problems we have had with FedEx Ground and now FedEx Smart Post, whenever a supplier says they are shippng by FedEx, we just cancel the order rather than deal with FedEx again.

my immigration lawery sent me my medical test paperwork by FedEx , and i never got it , when i called FedEx they admitted that they lost it,and there is nothing they can do , the problem is i spent 4 years prepering for the canadian visa , spent around 9000 dollers ,and it is not likley i can get a doplucate copy of the documents that i lost.

A package for my daughter was shown as being delivered to my house and signed for. The only problem is that no one was home at my house on the day they say they delivered it, and to make it even more comical whoever signed for the package didnt even get my name right. Fed Ex tells me that the shipper has to contact them in order for me to get a refund but the shipper says that their investigation shows the package was delivered and that FedEx has denied the claim that I intiated with FedEx. Its a big pass the buck situation and FedEx won't take any responsibility for thier drivers carelessness or all out fraud(whatever is the case)

I'm going to lose out on the 40 bucks I have in this but FedEx is going to lose out on ANY business of mine in the future. I have never had an issue with UPS and I have used them many times. I am very dissapointed in Fed Ex's efforts to help me out. My town is so small (180 people) that all I need is to talk to the driver that delivered the package and find out whose house he let sign for the package and I'll take it from there, but they wont do that.

Just that feeling of helplessness you get when you're stuck between two companies that don't want to take responsibility and there is nothing you can seem to do about it.

I shipped a package from San Francisco Ca to Bonney Lake Wa (suburb of Seattle) on Monday Dec. 22, 2008. It was scheduled for delivery on Dec. 24, 2008. Due to weather it was delayed. I tracked the package on friday Dec 26 and was told it was in washington and would be scheduled for delivery on Saturday. This did not happen.

I contacted Fed Ex on Monday the 29 and was told the package was in a warehouse that was closed on sunday and monday and the anticipated delivery would be on tuesday the 30. My friend stayed home all day (didn't run planned errands) to be there, By 8 pm no package. I contacted Fed Ex the next morning and was informed an attempt was made. I stated this was a lie, that my friend had been home all day. I was then informed that she must not have seen the delivery van pull up or heard them. I stated that this was a lie as well, she has a small dog who barks whenever a car pulls into the driveway.

Today is January 3, 2009 I have contacted Fed Ex everyday. I first get the runaround that the delay is due to weather. When I point out that it has not snowed since Christmas I then get the but some streets are still blocked I then respond that this is not the case on the street where my friend lives . I then get the well the package has been place on the truck for delivery tomorrow, to which I then respond that the tracking online states it has been on the truck since Dec. 29th. I ask to speak to a manager and am told they are all taking calls. I have conference called Fed Ex with my friend from Wa. on the line and they are still trying to blame the weather. DO NOT USE FED EX. I REPEAT DO NOT USE FED EX.

The FedEx ground truck was stolen and my package was never recovered. I paid for $3000.00 worth of insurance and shipping, a total of $32.98. I submitted my paperwork to file the claim. After about 2 weeks I received a check for $132.98 and was informed that was all I was going to get. I have not cashed the check. What can be done about this.

A package was not delivered. A door tag was left and driver drove off. We were both home and had been tracking the package on-line. We saw where the delivery was attempted but the FEDEX tracking said no one was home to sign for the package. We specifically stayed home all day to accept the package because we paid for two day delivery.

I bought an expensive ladies swing-pack over the internet from the Official Name Brand store. This was done on the 20th of December its web page claimed in bold letters and colors that you could order that day and have it delivered by the 24th, which would be Christmas Eve. I waited and waited and it never arrived. I was empty handed on Christmas being that it was a gift for my mother in law. It was more than embarrassing, there are no words to explain the ordeal I came upon when we were supposed to exchange presents on Christmas morning. The package unexpectedly appeared on my door with no courier delivering it on the 26th of December it seemed the courier rang the doorbell and ran for it hoping he wouldn't be met by an angry customer. Im very disappointed with the service they offered and I dont know if my friends and family will ever trust them again to deliver anything for us.

I rushed around on December 22nd to get my final packages together to send out via FedEx for delivery by the day before Dec 25. I got to the FedEx / Kinko's, got them packaged, and got them sent out 2 day Express prior to the pickup that evening. According to their web site the package was picked up that night and left the local FedEx sorting facility at 8:26PM bound for Indianapolis. Then according to their web site it departed Indianapolis Dec 23 at 8:37PM. On Dec 24th when it didn't show up as being on site at the FedEx facility or anywhere other than "Departed FedEx location - Indianapolis" I began calling FedEx. I finally got a hold of someone who stated that there were weather problems along the route but it would get to the facility by the morning of the 25th although we'd have to pick it up before 12 noon. All morning I checked the web site and called FedEx but never got through and it never showed up on line as being delivered. So when I checked on the 26th it still hadn't shown up. Finally at 8:56AM they noted it as at the destination's local facility.

So the story so far: Paid for 2 day express; when I'd noticed it was late I was told it'd get there Dec 25th but we'd have to pick it up (not what I paid for, but being that it's a holiday that's somewhat understandable); didn't arrive as promised (so I had people ready to go pick these up on Dec 25th to no avail); eventually arrived (or is set to arrive - they haven't as of yet) the next day.

No comes the worse part. I called customer service and after so number of apologies was eventually told "it's our policy not to refund or reduce the charges due to weather related delays". They certainly say they are sorry enough but apologies only really mean something individual to individual - restitution is the true form of "remorse" from a corporation. After getting the runaround from the first agent, I ask to speak to someone else, and they put me through to someone else in another group who gives me the same story. I ask to speak to someone else who tells me the same story until eventually I tell her that all I want her to say is "Too bad - we're not doing anything about it".

My advice on FedEx:
Read the Terms and Conditions on the back of the Airbill - they use the excuses rather liberally and their Money Back Guarantee on the back is limited by the separate section on Limitations on Our Liability and Liabilities Not Assumed (I assume they're separate not just because the latter covers damage as well as delivery times, but also because it makes the Money Back Guarantee - which is in a different area of the Terms and Conditions - seem to stand on its own). Legally accurate - customer satisfaction orientation - not so good. Bottom line - no guarantee.

Second piece of advice - Be careful with dealing with their "customer service" centers. The first escalation went up a level but then they were content to use what I see as a truly despicable practice of shipping calls around the same level of the call center - essentially hoping to tire out the customer.

Total score on customer service: Normally very good when things are going good, but when there are issues (and when true customer service strengths show through) the rating is "poor".

On Friday, December 19, 2008, I took a box of Christmas gifts for my family to the local FedEx/Kinkos location in Ann Arbor, MI to be shipped to San Diego, CA. I declared the value of the box to be $150 and paid $32 to have it shipped in time for Christmas. On Tuesday, December 23, I called my sister in San Diego to verify that she received the box. According to the tracking information, FedEx had delivered the package on Monday, at 10am by leaving it at the front door.

In short, she did not have the package.

After speaking to my sister, I contacted FedEx costumer service to report the disappearance of my box. The woman on the phone was very nice and apologetic, but then put me on hold for about 10 minutes while "transferring" to the claims department. After 10 minutes, I was still on hold, she came back on the line, said "hello?" and then hung up before giving me time to respond.

Now, FedEx is telling me that according to their investigation, the box was delivered to the correct address, so it appears that "either my sister does have the box" or "someone walked off with it."

Neither I, nor my sister have ever filed a claim before, and have in general have had positive experiences with FedEx. The strange thing about this is that my sister was home when they claimed the box was delivered and the driver claims to be able to recognize my sister's house when it is in a track home community where all of the houses look the same! Even I get confused as to which house is which on their street.

So, currently, I am hopeful that FedEx will give me the declared value of my box so that I may buy the gifts for my family again, though obviously not in time for Christmas and reimburse me for the cost of shipping (FedEx credit would also be reasonable).

If everything works out, I'll update this post accordingly. If not, and I don't get my box delivered or compensation for my loss, then I recommend to avoid using FedEx when possible.

I had a package that was suppose to be delivered by Christmas. I live in Vermont (New England). On December 23rd, the package was scanned in at New Jersey. Moving forward the package should have moved on up to Vermont. Instead, Fed Ex sent the package back down to Memphis, TN. Why???!!! This makes no sense. Due to weather delays, it is Christmas day and I am short one very expensive package.

When I called Fed Ex to complain, they said there is nothing we can do sir. Nothing you can do?...I thought. How irresponsible. A company this size should have commitments to excellent customer service. Several other people had packages delayed due to weather and their packages went out, however, mine sat waiting on Christmas day in the Williston warehouse. Again, I asked why and they could not give me an answer. This type of poor customer service is infuriating. I want something done about this.

There was no economic or physical damage resulting from this...yet. I spent money on shipping however that I didn't get.

I ordered a Christmas present for my mother 10 days before Christmas using 3-5 Day delivery. I followed the tracking online and was expecting to receive the package on December 20th when it arrived in my home city and was placed on a truck for delivery to my home. After 3 days of delivery exception a term used by the company, I called FexEx to find out why it was taking so long to deliver the package to my home.

After spending around an hour on the phone trying to get though the computer to a real person, she could not tell me anything more than it would be delivered to my home by Christmas Eve. It's now Christmas day and the package has not been delivered. I presume that it is still on the truck awaiting delivery. My 89 year old mother will not receive her present this Christmas due to their incompetence. FedEx failed to deliver on the promise it made of 3 - 5 day delivery... (now going on 9 days.)I am going to try and find a replacement gift today but this will likely cost me a great deal more time and expense. FedEx doesn't seem to have a way to register complaints about the company. I hope someone can find a way to send this to their company heads. As for me and my friends, FedEx services will no longer be used.

Cost of this to me personally, $100 - $150 plus time spent trying to correct the problem.

Today is December 24, 2008. With the short work week The company I work for had the payroll checks sent to my home. The checks were supposed to be delivered by 8:00 AM so I made arrangements with the employees who were not on direct deposit that I would meet them at the plant between 12:00 noon and 1:00 PM, however they needed to call me to confirm Fed Ex had delivered as promised. When I looked up the tracking information this morning it stated that the package arrived in El Paso at 8:34 and was out for delivery at 9:13. At 11:30 I called the local distribution center and was told the plane was late and I should receive it between 12:30 & 1:00 PM.

The package was delivered at 2:05 PM and the driver that delivered it happened to see it on the floor of a driver he was helping out. It had the strip on it for first AM delivery so he brought it to my house. Thank goodness he took the initiative or who knows when I would have received it. I have had Fed Ex miss other commitments and have no confidence they will meet commitments. While corporate may continue to use them I will use other services in the future.

There were 16 individuals who were counting on their checks to do some last minute Christmas shopping plus I was forced to waste most of my day waiting on the delivery.

A package was shipped on priority overnight delivery to arrive at my address. As per FedEx website, priority shipments are scheduled to arrive by 10:30 am. I did not receive my package until after noon. On calling customer service representatives, I was informed that all priority guarantee has been suspended from December 18th and hence no refund will be provided. No such information was (and still is not) available on the website. Why promise such a service and charge higher rates if they cannot be held accountable.

When asked about this the customer rep just told that there won't be any refunds as the service has been suspended. If they dont guarantee delivery, they should say so on their website. I obtained a quote from FedEx webiste for a similar shipment immedately after the incident and there is no mention of suspension or modification of services from December 18.

Due to the delay, I was unable to deliver an important present before they intended recipient left town and this has caused a lot of emotional distress.

Shipped a package to my daughter in Seattle. The package was picked up (according to Fedex tracking) on Dec. 17 with an estimated delivery of Dec. 23. Tracking on Dec. 19 had it leaving Kansas City that morning. No other tracking information until Dec. 23, 4:52 pm when it arrived in Portland, OR. The tracking information changed to indicate that it would be delivered by the end of the day on Dec. 24. But by the afternoon of Dec. 24 the tracking info still had it arriving in Portland on Dec. 23. It hasn't left Portland yet. Now I understand that weather can cause delays, but that is why companies should have contingency plans - something Fedex obviously doesn't have.

Emotional damage to my daughter in that her Christmas package which I was assured would be delivered on Dec. 23 will not be delivered before Christmas of this year.

I ordered something that was being shipped through fedex I paid extra for overnight shipping and told me that it would at my home by 4:30 the next I finally got the package that I needed to have by the next day about 3 days later it doesn't say much for the company if they can't make a delivery on time even when someone pays the extra and I called them up and complaned and there costimer care it the worst there is is could not resalve my proplem and treated me very disrespectful.

My package, which shipped from California on December 15th arrived here in Illinois in the wee hours of December 19th and was promptly placed on a truck for delivery. No delivery attempt was made. Every business day since, my package has been placed on the truck for delivery and no attempt has been made to deliver it. It's now December 23rd. Four business days later, no attempt to deliver the package has been made.

Apparently, my home is at the end of the route and if there's too many packages to ship, or the weather is so-so, they just don't get to my house. But instead of moving my shipment to some sort of higher priority (like morning delivery of the next day), they just keep putting this poor package on the same truck only to be ignored yet another day. Customer Service offered absolutely no assistance whatsoever. They merely say that the package is scheduled to be delivered today, but it never arrives. It is true that we have had a couple of bad travel days among the four business days that FedEx failed to attempt a delivery, and that would be an understandable excuse for those two days. For the other two, there is no explanation.

In any case, why continue to put the same package on the same truck driving the same failed route in the same order day after day after day? I've got to believe that there are many other packages in my area that also haven't been delivered for days. It seems to me that the logical and correct thing to do in this case is to load these forlorn packages onto a truck and head straight out here in the first part of the day in order to finally get those packages delivered. But they give no indication that this is the case and tomorrow's weather forecast is again calling for snow, so I expect that tomorrow night I'll be even more frustrated than I am right now and will be writing an IOU to slip into my Mom's Christmas card promising her a gift whenever FedEx get around to delivering it.

No Christmas gift for Mom this year.

I ordered 2 laptops from DELL on Dec. 16. Fedex delivered them to my home on Dec. 18 with no signature service requested, meaning the driver supposedly dropped them by my front door without obtaining any signature for them. Needless to say, they were stolen from my porch. I didn't find out they were stolen until I called DELL today (Dec. 23) to ask when they were to be delivered, because I hadn't received any tracking information. Estimated delivery on my order was to be between Dec. 19-23. The DELL claims rep I spoke to said the laptops were shipped with signature required for delivery, yet someone at FEDEX changed that enroute to my house. The FEDEX rep I spoke to as well verified that same statement. Why FEDEX changed the signature requirement, I don't have a clue.

I ordered over $1600 worth of laptops that were stolen because of negligence by FEDEX.

I reported my debit card lost from Greendot on Fri, Dec. 19, 2008 and was promised delivery by Mon Dec. 22, 2008 via Fed Ex. It is 5:30pm, Dec. 23, 2008 and no package. I suffer from anxiety and have experienced several episodes of panic attacks througthout the day. Please make this delivery, I feel abandoned

Cannot find a Fed Ex phone number to make any inquiry about an undelivered package. According to my tracking number it has been sitting in one of their depots 40 miles away for the past 3 days. Weather is wintry but passable for all other traffic. Why do they refuse to publish any contact information that would help to find out to find out why they are not delivering in a business-like way?

This is a Christmas present that will arrive needlessly late and while I am away.

As usual Fedex Cumbernauld failed to deliver despite being guaranteed next day and costing 60.They had all the correct details and my telephone number and could'nt be bothered to contact me. Having had the same experience before I contacted customer service and asked for the depot number. I was told I could'nt have it and had to go online and get it there, Why could I not have it from the call centre beats me.

After 5pm I started phoning the depot,engaged none stop from then till 6pm when they finish and then lo and behold I could get through but of course, no answer as everyone's gone home. I then phoned customer service again and was given a range of reasons from different people as to why the parcel had not been delivered from the wrong address (not true),the driver had no mobile phone(not true),the depot had tried to phone me(not true).Truth is ,even Fedex know the depot at Cumbernauld is useless, this I was told by customer service eventually(true.Now we have to claim the money back, hassle for me and a loss to Fedex just because they have a bunch of losers running their depot. Beware, I will certainly never use them again but the fact remains ,I was guaranteed delivery and took a day off work ,as in previous occasions and they failed to deliver despite my best efforts.

Self employed and lost a days potential earnings of 100 plus pounds plus had a wasted day sitting in the house when I really need to be working

They were supposed to deliver my package yesterday. I called them tonight and spoke to some fillipino person that the only english they knew were hat, cat and rat. That made me upset. My package is in moline whice is 38.9 miles from me. The road is A-0k I guess a ice cube on the ground is bad weather for them. Today is saturday so it will take them 4 days to deliver it here! I could of walked and got it quicker. The package isnt important but thats not the idea of it. What if was your fiance's wedding ring or your diabetic medicine! I have never had a problem with ups. I will make sure that I use ups from now on. Dont ship with fedex!

FedEx has been commisionned to make two deliveries to our new house, which we've lived in for one month. One was cable boxes from Cablevision, the other was a computer from Dell for a Christmas gift. Both times, they did not leave appropriate Door Tags that accurately reflected the information so that we were able to have our deliveries made. One of the times, we were at home, sitting in front of the window next to the front door, and they slapped an incomplete and inaccurate door tag on the door and ran away (the tag stated that another attempt would be made on Saturday, but upon calling FedEx, that was a lie, it was supposed to say Monday).

Sometimes the tags for the same shipment would say a signature was required, sometimes it would say not. But never did they actually leave the packages even when we did what was stated as required by us (and not to mention when we were sitting next to the front door, perfectly capable of signing!). They are not providing the services they are paid to do, and CableVision and Dell should be equally displeased.

This resulted in delayed shipments of cable boxes that the cable company was charging us for, though we did not get them until a week later. Also, we're not sure the computer will be received in time to give for Christmas. We would have to drive down to South Jersey (from Central) to get it, and the weather is not supposed to be favorable to that. What's more, that is what FedEx actually suggested we do, rather than making their driver make an appropriate last delivery (there are supposed to be 3 total, we've had two so far, with the third scheduled for Saturday...I mean Monday, presumably). They were paid to deliver these items. They did not and are not delivering these items on the terms they were paid under, and it is causing increased cost and inconvenience to me, and potentially causing them to renege on their obligation to deliver the computer.

I requested important document from Alameda County office and paid for FedEx delivery on 12/02/2008. FedEx website indicates that they delivered the envelop on 12/03/2008 at the door but we have not received anything. Last one week I am hearing from their office that they are going to talk to Driver and find out where the package is but no result. All I hear is we left the package at the door and BLAH-BLAH-BLAH...

Again, FedEx Ground delivered to a street across town instead of the intended address, my house.

As usual, I learn that it pays to do business with a company that has a Union Contract with their drivers! Like the UPS with the professional hard-working Teamsters.

According to the Fed Ex shipment tracking page, my package was to be delivered 11/18/08. On the 18th, I looked again and it said 1:54 am: In local facility, Gillette WY, and 6:49 am: On Fed Ex vehicle for delivery. After not receiving it, I looked at the site that evening and saw rescheduled delivery - no attempt made to deliver. This record remained the same on 11/19 at 9am. i sent several emails and got excuses like it's on the vehicle this morning for deliver to it just arrived in our facility.

This afternoon, after several emails to Fed Ex about hteir lack of customer service, I see a NEW entry that there was supposedly no one at the address - this is incorrect! The site says it's on a Fed Ex truck for delivery. Now I sit and wait - wondering if I will get my package or another set of excuses when I have to track it down tomorrow.

The consequences remain to be seen

I arranged for a parcel to be delivered Fedex ground. I had a delivery date of 11.12.08 according to the tracking number.I work from home so no problem waiting for it to be delivered. By 10.30pm it hadn't arrived so checked the tracking again. It said 8.09pm - delivery exception, delivery now 11.13.08. Still didn't arrive today (11.13.08) so checked tracking no. again. Now there is an extra line saying delivered 11.12.08 at 8.09pm. So, now they are saying they delivered it and they didn't deliver it at exactly the same time.

Called the customer support line. The man I spoke to said that the package had been delivered 11.12.08 at 8.09pm. Asked me if I had checked outside the door! When I asked why the tracking said delivery exception at 8.09 pm also he said that his screen didn't show that and more or less implied I was lying.

This is the third disappearing parcel this year and every time I have to contact Fedex they are very unhelpful to the point of accusing me of making it all up. One time they told me a parcel had been delivered and left outside my door on the left side and said I must have only looked for it on the right side and to go and have another look! Now they have taken on DHL customers their service can only get worse if that is possible.

I custom make jewelry and the beads I had purchased were in limited quantity and I doubt that I will be able to get any more.

I order a laptop from Buy.com. The package had the 1st attempt delivery on Friday November 7, 2008 around 12:30pm. My wife took off from work on Monday November 10, 2008, as it was the next business day when deliveries will be made. See waited around all day for the delivery. Finally around 5:30pm she hears the truck pull up. My wife then proceeds to put our family pet (dog) in the other room so as not to aggravate the driver while he was performing his task. When my wife came out from the bedroom the driver had got in the truck and drove away. She looked and our door had been tagged but he never attempted to knock.

My wife immediately called he 1-800 number and spoke with a representative who informed her that she was calling the depot and would speak to the manager, call the driver who just left and have him deliver it. I got home from work around 8pm and still no package. I immediately got on the phone with a rep who apologized but would not do anything for me. After telling him I wanted to speak to a manager he put me on hold for 10minutes and transferred me to rep out of the Newburgh depot. She said there was nothing she could do tonight, that she had never been called from the 1st meaning that my wife was lied to. She then informed me that she would leave a note for the manager explaining the situation and have him call me in the morning to see if at possible I could have it delivered by10am today Nov.11th. She stated that he would call one way or the other, the 2nd lie, because this never occurred. Now here I am today again waiting for delivery that no one is home to get because we took off of work yesterday to get!

I can not calculate the loss to my business

I bought in item on e-bay and the seller shipped it via Fedex to the wrong address. I caught their mistake and notified them the same day. They called Fedex and provided an updated shipping address. Fedex said no problem but it might take an extra day. Seller notified me of this the same day.

Two days later I called Fedex to confirm that they were shipping to the correct address. The rep said he had it in their system and read it to me. He said it hadn't appeared in the online tracking site because it takes 24 hours. I didn't bother to point out that it had already been 48 hours. The next day they delivered it to the wrong address anyway. I called Fedex and asked what happened. The rep said just because you call us and ask us to ship it somewhere else is no guarantee that we will do so.

So, not only are they incompetent, they're liars. They are off my radar completely. I will have to pay to ship the item to the correct address.

I placed an order with an online store for a five pound bag of candy. I wanted to insure delivery for the Halloween holiday so I selected 2 day delivery. Never recieved item. Called FEDEX on 10/31/08 to inform them. They claim it was delivered on 10/29/08. I told them that I know UPS requires signature at the door for all shipments to my apartment and I assumed they required the same procedure.

FEDEX claimed they dont require signatures on all packages sent to my apartment. I believe this 2 day service of FEDEX is Fraud. They have to make the delivery by the second day and just give a tracking number showing the service was performed. I still never recieved my item and customer service at FEDEX didnt seem to care.

FEDEX is going have a lot of upset customers at my apartment building and possibly elsewhere if these fraudelent practices of theirs continues.

I spent the whole day waiting for my FedEx package today, checking the tracking number every couple of hours. Needless to say, it was important to me and supposed to have been delivered today, Oct 24, 2008. Last time I checked the tracking number was at 5:30pm and it said there was an attempted delivery (A LIE!) at 5:01pm, but that I was not at home! I left a very clear and simple note on the door - to press the top buzzer or call my telephone number. The top buzzer has my name on it. Nobody ever came; there was no note on the door. This driver needs to be fired.

I then called and talked to some very ambivalent customer service reps: Stephanie and Miss Laquita (would provide no other name, but said her agent number was 625533.) They both told me that the location that now has my package is closed (half an hour after this fictional delivery attempt), and that I would have to wait tomorrow.

So I have to alter my plans and spend entire day at home. Or maybe another day after that should driver happen to want to duck out a little early to catch that happy hour! THIS IS HORRIBLE, HORRIBLE SERVICE. I WILL NEVER USE FEDEX AGAIN AND I WILL INSIST THAT MY PACKAGES, BOTH INBOUND AND OUTBOUND BE SENT USING UPS, DHL, USPS OR ANY OTHER SERVICE.

Wasted day!

I was supposed to receive a package from Buydig an online website. They ship packages through fedex. I received the tracking number and from the website I learnt that fedex made 2 attempts to deliver the package to my home. So I called them up and enquired whether 3rd attempt will be made for delivery. I was given an affirmative answer.

So the 3rd day, I waited since morning at my home, keeping the doors open for the fedex guy to show up. At around 1.00 pm I thought of checking the website to see what happened. On the website to my utter shock, i see that they have updated their log by writing Customer Customer not available or business closed and time of log 12.40 pm. I am sitting at home with all doors open and no one had arrived!

I called the Fedex guys and they apologized for the mistake and informed me the driver should be here in another 1.30 hrs. So now I have to wait another hr and I missed an important appointment

I missed a day of research time. Added to that the farce that is fedex website!

I bought an electronic music instrument, Korg EMX-1 for $360 from somebody in Chicago. Seller shipped through fedex. Fedex tracking said delivered at the time when I was home and saw/heard nothing. Called customer service numerous times. Talked to driver in charge of delivery and he told me himself that he never stopped by my house on the day that was tracked as delivered. After an investigation failure I had to file a claim. I have not heard from them since then. At this point I think it's very likely that I will never see my Korg EMX-1 OR my $360.

Fedex is responsible for my loss of an item valued at $360. It took me a long time to find this item. It took me a very long time to PUSH FedEx to give me customer service. I had fedex representatives hang up on me once. Do not use FedEx unless you want to go through a lot of stress and possibly loose your goods.

My husband ordered some items for our children for Christmas, paid extra for 2 day delivery and waited for the package. 2 weeks later it STILL hadn't arrived, called customer service and they showed it had been delivered. They contacted the driver who informed them that he didn't feel like driving the 5 miles to our house and dropped it off at a local convenience store instead. Luckily we live in a small town and the clerks knew us and held the package for us, unfortunately,smalls towns also tend to be nosey and someone had opened the package and looked through it.

Then recently our heat went out and we ordered a heater to be delivered on Oct 13 by fed ex. Oct 8 I was sent an email saying it had been shipped. On Oct 13, no package and a new email saying it had just left the place it was ordered from that day and wouldn't be delivered until the 16th. Called Fed ex and was informed that although it was scheduled to be picked up on the 8th the driver had chose to not go pick any packages up from that company until the 13th. I will most definitly not be using fed ex anymore.

the truck passes between the house and garage a least 3 times a week or in front of the house daily. driver knows us by first name. an important package was return by fedex (incorrect address). this has happened before! Only with fedex!

I want this to stop. fedex should maybe use a gps if their that lost on the same road. my car quit. fedex had my phone battery returned. i had to walk afterdark couldn't call for help. i have had my back rebuilt lately the walk was painful tore up my shoes on the ruff berm. all because of fedex. they even have my home phone #

I had a delivery which the fed ex delivery person has let a neighbor recieve and sign off. That neighbor gave me the package opened already, saying that he thought it was his package. What I don't understand is that when I called customer service and told them that in the future anymore package like this would be better re routed than having a neighbor recieve it.

The person on the other line told me that they need permission from me to be able to re route and yet they are allowed to leave it with a neighbor without my permission? How stupid is that?

No physical damage I feel strongly that there is a violation of privacy.

I ordered a Leather Classic Sports Jacket from Amazon. I paid $16.50 for delivery. I tracked the item and FedEx tracking indicated it was delivered Sept. 25 @ 10:40 am. I was at home at the time and not heard any doorbell. I checked the front door and no delivered product was found.

I contacted the seller and told me Fedex will contact me. No contact was made. Neighbor from house #106 gave me the misdelivered item, I live in #146.

Package misdelivered, left on the doorstep, at wrong house. Homeowner gave package to a driver, who was in the neighborhood, though apparently this was not logged in, and the package cannot be located. FEDEX essentially implies everyone is lying, and has been extremely frustrating and unhelpful.

Several phone calls placed over 3 week period ... each time I was told that a trace had been placed on the package, and they were awaiting results of the trace. Now they tell me, too much time (approx 3 wks) has gone by to make a claim.

$600 antique lamp lost

We dropped off a package which was not scanned and therefore not traceable. Representatives have been unpleasant and unhelpful, and have implied that we are lying.

Birthday present not delivered to 95 year old father.

Ordered cell phone through AT&T Premier. Phone was for 2nd day delivery, signature required. Ensured I was available that (entire day) to take delivery. Checked FEDEX tracker website that morning and saw package was on truck for delivery. Checked again at lunch and saw that the tracker indicated was delivered. Suprise! Called FEDEX. Rep attempted to contact driver and could not. Could give me no information on address delivered to. Took my phone number and promised to call back as soon as contacted driver. Two hours later, no call.

Called FEDEX back. Rep indicated driver had been contacted and would retrieve package for redelivery in next 30 minutes. Would contact me (number on file) for updated delivery time. Two hours later, no update. Called FEDEX back. Rep indicated driver would pick up package for redelivery in next hour. I informed rep I would call back at that time. Up to this point no reps could give me any information other than delivered to wrong address and package was signed for.

Called FEDEX one hour later. Driver indicated that when he finally arrived at the original delivery location, a business, the package could not be found. Rep ewas able to give me original address delivered to at this time and was able to view signature on FEDEX website. I was given case id # and directed to contact AT&T and report phone lost during delivery. Order reprocessed and noted as original shipment lost. had to repay state tax (Ca). Replacement phone to be shipped ASAP. AT&T recommended that for future occurences of this type, to contact AT&T immediately and they will facilitate 3-way communication with FEDEX to hopefully get better response.

Am out repayment of state tax and considerable frustration. Phone was shipped with correct address, signature required and was still delivered to incorrect location.

A package was sent to me via FEDEX, and as I live in a busy city apartment building, I told the shipper to require a signature for the package to be delivered. The person shipping the item vis FEDEX contacted me yesterday voicing concern, as the tracking log on the FEDEX webite indicated the package had been left by the front door, as no signature was required-even though he instructed FEDEX NOT to deliver without me signing for the package.

Halfway through the package's trek to me, the package barcode had apparently been unreadable and repelaced- the shipper and I suspect a FEDEX error occoured then, and thus the package was left on the building stairs- which means it was stolen....FEDEX seems indifferent to the situation..

Mismailed package

I went to a fedex office to send a package to mexico, containing pictures & my niece's social security card. I did not know they had to put the zip code to verify if they were able to mail it to my destination, which that person didnt do, i found out the second time i went up there. So i called international & said they could only mail it to certain places. I wanted the package back, since it was going to be a 4 hour drive for my sister to go pick it up where it was, that i had to pay $70.00 more so they could return it to me.

I called again to a different representative the next day and she said she sent an invoice to mexico so they would send me back my package at no cost, which i never received. Now they cant find the package and i dont know what to do! I want to sue Fedex!

Lost of my niece's social security card, and she needed it to be able to come to the united states and be able to receive her passport.

I ordered product from a company in Texas as a present for my wife as it was our 5th wedding anniversary. I ordered the product on July 07. Fed Ex confirmed electronic notification on July 11 and stated that the estimated delivery date would be July 16. I kept checking their website with my tracking # and no updates were made whatsoever.

I finally contacted Fed Ex on the day the item was to be delivered (July 16) and asked them why no updates had been posted as to the package's whereabouts. They said it was in their possession and had not left the terminal in Texas! Again,this is on the date the item was supposed to be delivered! They said thay would trace the item and try to decipher why it had not left the terminal. They admitted it was their error.

I called FedEx and filed a claim I explained to them what happened. They said it was probably misdelivered since my complex has 2 street addresses which means there are 2 identical apartment numbers for every building in the complex. Now. FedEx called the driver while still in route 4 times with no response from the driver to see what happened. The next day they tried sending another driver to the possible misdelivery address to try and retrieve the package. They pretty much admitted it was misdelivered. This new driver went to pick up the package but the apartment occupants said they did not know anything about it. Now here I am 10 phone calls to fedex later (otherwise they wont put any effort on it ) and on my way to the local police to file a complaint against Fedex.

The concert tickets front row gift for my wife's birthday. I lost a full workday, im extremely angry since it is not the 1st time this has happened. This were 350 dollar tickets, front row seating.

I took a day off to wait for a package delivered. I heard the door bell and when I open the door the Fedex truck was driving away. The worst is that I cannot go and get the package. The driver is a contractor and the Fedex facility will be closed by the time the driver returns. Fedex customer service informed me that there is no way they can contact the driver until Tuesday! Today is Saturday. So, there is no way I can get the package myself. Customer service informed me that maybe they would be able to contact the driver Tuesday, but they are not sure.

Besides the stress, the package contains a recorder I needed for a job. I will not be able to do the job.

After three days of trying to get a pickup, I was lied to.There was ALWAYS someone hereat the house. The first call made to fed Ex,on the 3rd day, I was informed it would SURELY BE PICKED UP BY 7 PM. at 9:30 PM, that eveing..I again called fed Ex to find out WTH happened THIS TIME! I was told that I could contact customer service the NEXT DAY! This did NOT get my package delivered within the time frame I was ASSUREDit would be delivered in.

THis was to go to a 108 year old woman. It was a package of pants that needed to be hemmed because my aunt (the 108 yr old woman) could not see to thread her needle any longer. This kind of incompetence and lying should not be allowed! MY 28 yr old son stayed here to be SURE someone was available for the pick up! I waso upset I hung up. When I phoned back again, I was sent to yet another person, who informed me that NO ONE WAS HOME> That was NOT what I was told during the first conversation that evening! They apologized for forgetting and then I was told I was lying when in facxt their representative did!

no pick up... cancelled pick up and went to united parcel Service (UPS) instead.

FedEx Lost My Package I had sent a FedEx package containing a Wii Fit System for my sister on June 11, 2008 and was told that it got lost. I had tracked my package online and on June 14, 2008 saw that it had arrive at the San Leandro, CA FedEx Distribution Facility. It was suppose to be on a FedEx vehicle for delivery that day and never arrived.

I called FedEx on June 16th inquiring about the package and was told that it was delivered but no one was there to received the package. FedEx had told me that they will try again the next day. Again, the package did not arrived due to the same reasons, and so, I had requested that the package be delivered from 10am to 5pm. FedEx had inform me that a trace was sent to the San Leandro facility and the driver of the vehicle. The package was still not delivered.

I then contacted FedEx again, that following day and had requested that my sister come pick up the package and to have them hold it at the San Leandro location. I was told that a representative would give me a call once the package is located back at the facility and then we can pick it up. I did not receive a call. I contacted FedEx again and had requested for the phone number of the San Leandro location so that I can locate my package. I was told that it wasnt available and that I had to wait for them to reply from the traces that was sent to them.

The next day, June 20th, when I had contact FedEx about my package, I was inform that my package could not be located and that it may possibly be lost. The representative had suggested that I file a claim for the lost item. I had told her that I rather have the item found than get reimburse back for the value of the item. The Wii Fit is a very popular item and is sold out everywhere. The system sells online for around $180.00, which is also hard to find. At this point, the representative told me that she will email a claim form to fill out and that in the meantime she would put on record that I rather have the package located. I had asked her if it was okay to call back again the next business day just to see if there was a response on the traces and she said it would fine, except the San Leandro facility is not open on Sunday or Monday, and that I would have to call back on Tuesday.

When I had contacted FedEx on Monday June 23rd, I was told that there was a claim already file and that there was no information available for me. I was informed that the item was lost and that I also had to submit the remaining backups for my claim. I asked the representative to let me know if the San Leandro facility responded back to them and was told that she cannot provide me with any additional information and that the only alternative is to file a claim. The person was very rude and did not offer any assistance. All she kept repeating was did I submit my claim information yet. I was not aware that I need to submit a claim immediately and was only trying to see if there was any good news for me. I was not treated with any respect and felt that the person should have been more considerate as I was only trying to get some information about my package that was lost.

The next day, I printed the claim form that was sent to me and had contact FedEx again to see if I can get some assistance in completing the form, as this was my first time filing a claim. I was transferred to the Ground Claims Dept. and was left with an automated answering system that eventually disconnected me because I did not know an extension. I called again and this time the representative that had transferred me was kind enough to make sure that there was an actual person on the other line that can assist me.

Unfortunately, the person who I was transferred to, named Hermanie, was not helpful and was not customer friendly. The answers I got from the represent were questions that made me feel dumb. Below are some examples of the answers I got from the FedEx representative: Shipper: What does the control number represent? Where do I get that? FedEx Rep: What was on your shipment form? Did you not get one? Shipper: Is it okay to leave certain information blank if I dont know what it is for? Is this section ok to leave blank? FedEx Rep: Just complete what pertains to you? Does that pertain to you? The representative also started sighing when I had brought up a question. I was very uncomfortable asking for any further assistance and finally just completed what I can.

On, June 24th I had faxed in my claim form and requested that a representative contact me to confirm that they had received it. I did not receive call. On June 27th I went ahead and emailed the claim form in hoping that someone would contact me to make sure that my claim was received. Still I have not received a reply.

I had called again on July 3 to see if I can get an update and was told that the case was still pending. The representative had notify me that Hermanie would be the one handling my case and that I would have to speak to her. I was transferred but was only able to leave a message. Since then, I have not received a call or an email regarding my lost package. I am very disappointed with how FedEx had handle my lost package and am writing to Consumer Affairs to bring this to their attention, as well as informing my colleges of my unpleasant experience. I sure hope that this does not happen to other customers who has their package misplaced by FedEx.

I have to spend a large portion of my time searching for another Wii Fit for my sister, which is sold out in every store that I have looked.

I ordered $199.73 worth of merchandise from NikeStore.com. Nikestore sent an item worth $40 through UPS and that arrived just fine and on time. The rest of the order worth $159.73 was sent through unreliable FedEx & this is what was listed in my FedEx tracking information. Jun 25, 2008 5:10 PM Delivered La Grange, IL Left at front door. Signature Service not requested.

I checked yesterday and I checked again earlier today. Nothing. No package for me. I called both NikeStore and FedEx to complaint about my lost package. The only reassurance NikeStore representative could give me is that actions to resolve this problem will take between 12 to 14 business days. FedEx representative on the phone said she'll inform the driver and someone will call my cell once they figure out what happened that caused my package to disappear. Meanwhile, I don't have any of my new shoes while my old ones are falling apart. I can't get credits back until after 14 business days.

Economic Damage $159.73 Lost Merchandise No refund (or other types of retribution) until after 12-14 business days

My package has been in the Fedex Midland Office for delivery Since June 18, 2008. Today is the June 24th. I called an the fedex gentleman in the Midland office told me that it hadn't been delivered because the drivers have DOT rules to follow. I still have not received my package from them. This is not the first time within a 6 month time that we have had delivery problems with Fedex Ground in Midland, Texas.

3 attempts were made to deliver a package to my house. The sender had placed a signature request on the package and I was not home duriing the day to sign for it. I had the company call FedEx to remove the signature request, which they kindly did. I called FedEx back to request delivery again, which is what they told me to do. I was told my package would be delivered on Monday, June 9th. It was not. I called Monday night and they said it was still out for delivery. It is now Thursday, June 12th and still no package. I called yesterday and they said they had no further information about it.

I called again tonight and they said the same thing. I asked if there was any way we could find out MORE information and she called the facility in Ventura. I was on hold for a few minutes when she came back and said they *think* they found it and would I hold longer. I asked if I could receive a call back. When they called back, they said the driver had already attempted the three times, and would make a fourth attempt IF HE FELT LIKE IT! If not, I would have to drive at least 30 minutes in bad traffic...to pick it up myself. I paid for delivery and am not also going to pay for gas to go pick it up. Fedex is so rude. I would NEVER ship anything through them.

June 9, 2008 I've been robbed by Federal Express to put it in less than 10 words. The problem started the fourth of June when I was waiting for my envelope containing 2 tickets for a concert on July 14 in Jones Beach. I bought the tickets in Stub Hub and they delivered as they said they would

I was expecting the Tickets on June 4; to my surprise I receive this Email from StubHubPlease inspect your tickets immediately to verify that they match your order. If anything is wrong, give us a call Within the next 3 days - better yet, right away!

I went immediately to Federal Express Web Site to check my tracking number and this is what I see about it Ship date Jun 3, 2008 Delivery date Jun 4, 2008 1:17 PM Status Delivered At this point I Call Stubhub and they Told me that they were not responsible for my loss because they did their part in sending me the tickets and if I havent get them that I have to go to the Police and get a report of my stolen tickets and then they will try to spoke with the person who sold the tickets and see if they can reprint them.

I went to the superintendent of my building and check the surveillance cameras, two of them in the front door and one just above my door, I Check from 12:30 PM on June the Fourth to 2:00 PM since the delivery person allegedly delivered the package at 1:17 but I knew the outcome of my investigation, the delivery person never rang my door or put it under my door or give it to another person or neighbor because he or she never came to the front door of my building or any other door near my apartment, this person stole the envelope because didnt need my signature and told to Fedex that the package was delivered.

Now I ask you, what are my options here? My credit card has been charged and I dont have the tickets or any person to help me. I have called several times every day to Fedex in order to resolve this problem but the only thing they say is that is under investigation and they will call me if anything, but they never call back. Please help me get some justice out of this injustice, Im going today to the police and start the report and the superintendent told me that my DVDS would be in my hands today (Surveillance Cameras Copies)

A package was sent to me Friday, May 31st for the next business day, Monday, June 2nd delivery. It is now Thursday at almost noon and the package is not here. When I called this morning at 9:30 AM to track the package prior to 3:00 pm. I was assured that I would receive a call back in one hour, but if I didn't hear to call back.

When I called back the second person took no responsibility at all and when I said I hoped they were not billing their client for a package that took longer than pony express to get to us, she continued to say it was their fault for having put an incomplete address on the airbill form. No explanation was given as to why Fed Exp, upon their inability to deliver the package, had not called their client. The Representative continued to insist they had no responsibility and all she could tell me was that the package should be here by 3:00 pm. Prior to my calling them again, I wish to make this a formal complaint.

Fed Ex Ground has done it again, it seems. What a pathetic delivery service this place has turned out to be. Yesterday, I waited all day at the delivery location listed on the package to be delivered and it never came. Upon researching the tracking of said package on the FedEx website, it stated that it was attempted and unable to be dropped at it's intended location.

So, I called for a little information. Little did I know, this is futile at best. They could take a lesson OR TEN from UPS. They proceeded to tell me that the package would be attempted again the following day, today, and that it would be sometime between 8 am and 8 pm. Fine ... I was at the location to be delivered at 7:30 am this morning.

Long story short, after waiting all day and not seeing anything even resembling a delivery truck enter the parking lot, my fiance tracked the package again online. Same message. Unable to be delivered and attempted at 4:30 pm. This after I had been there doing nothing but watching for a truck to come, any sort of delivery vehicle mind you, for the entire day. Well, in a bit of anger (or more), I travelled to the hub that it came from .... BOTH TIMES. That site is much like a prison with security everywhere and no access for anyone. No response from the buzzer outside the isolation gates. How does a company in this day and age function like this? I know that I'll never use FedEx again and I'll make sure that noone else I know does either. I work in the mail/delivery service industry and I will definitely use this little tidbit of information as a means to personally discredit FedEx and the poor service it attempts to provide.

This package will be sent back to it's original place of shipment and then have to be re-shipped. It's contents are somewhat fragile and I assume this is only the beginnings of my nightmare because of this.

I ordered an iPod from apple and when Fed Ex came to deliver it to me, nothing was in the box. Apparantly its a common occurance. Fed Ex stated that someone probably stole it during transit or something. They even have a IPD theft department. If you google it there is lots of stories about fedex stealing peoples iPods. It needs to stop. I will never use FedEx agail!!

I was sent a very important package containing visa information. I tracked the status of the package from NY, to Memphis, onto Paris and finally Johannesburg, South Africa. I was quite impressed. But, once it got here, is when I experienced a very slack, non caring attitude by 5 different phone operators. The day the package was estimated to arrive, I phoned 1 operator to find out where it was. It hadn't left JHB yet, but would be coming the next day. I was under pressure because the day after I had my visa interview at the U.S consulate, and it takes weeks to get an interview session there. The next day, I and my parents phoned and got a hold of another 4 operators. Each one said sorry, it's already at our third party. We don't have a contact number, and we cannot help you.

Excuse me! This is a courier service, who don't know where my package is, and are too damn lazy to find our where it went, or to try and help me out. I stressed my situation to them, and they said they were unable to help. Eventually, I phoned at 16:30 again, got a hold of Michelle, and the first thing she said when I explained my situation was: Well I must get a hold of the third party guys right away. This is what I'd been waiting to hear all day! Within 5 mins, I had been put on a 3 way conference call with Sonja in Bethal (2 towns away from me, 4 hours worth of driving, there and back). She said the guys driving the truck didn't know where the package had to go, so they just dumped it there and left. They didn't bother to call (I found out afterwards that they didn't have a contact number for me, but none of the operators bothered to state that fact either) and went back to JHB. Sonja offered to get it delivered the next day.

I said I had to be at the interview the next morning, so I had to drive all the way to Bethal, on some of the worst roads in the country with our Land Rover, nearing colliding with a lot of traffic because of the bad state of the roads. I then gratefully picked up the package from Sonja, before having to drive all the way to JHB, eventually arriving at about 10pm. So, thank you FedEx for the wonderful experience, it's almost a do it yourself service! I'd like to thank the 2 ladies who did eventually bother to help me though.

I ordered a BluRay disk player off of EBay that was to be delivered. I never recieved my disk player. I tracked it through FedEx And they said it was dilivered. I finaliy got to talk with the man that dilivered it and he said the package was left at the top of my drivway just off the roadway. The package was not were he said he left it. The top of my drivway is 300 ft from my home and if he left it up there it was stollen and they are responsible because no one has ever left anything up ther except telephone books or newspaper. FedEx and UPS have always delivered to my home and I have diliverys all the time. I am a permanently disabled veteran and FedEx has been delivering to this home for 8 or 10 years.

FedEx had no right to leave a dilivery up on that highway for someone to steel. FedEx were unable to honor my request. I am furious and I want my money or my Bluray player.

I am furious and I want my money or my Bluray player.

Ordered a $237.00 digital recorder online. FedEx driver misdelivered to 10 houses down. Driver admitted error, both he and I tried to retrieve the package. Fedex denied claim! Had driver call Hope Iverson, claims manger, to admit error still getting run around two months later still out the money. Fedex told the shipper that we are lying and that the package was delivered.

There are thousands of mirror situation where FedEx has used deceptive claims to avoid paying legitimate claims. Cannot believe this is happening to me let alone the thousands of e-mail I have been reading with similar cases. The fact that they are still in business is unbelieveable. If there ever where to be a case for a class action it would be against FedEx.

Out the $237.oo for the item, Hours of calls and e-mails, loss of sleep and tremendous stress.

FedEx lost my packet. When I sent it, the only thing I filled was the addresses; the other things were filled by the FedEx employee. When I inquired about the packet they say it is delivered; but it was not. Then they just sent me $100 check as a compensation of lost packet. My packet was a gift to my friend, and it was cost around $750. They are saying you haven't declare the cost amount, but I didn't know that--and also the form was filled by their employee, and she didn't even ask me about the cost. So how would I know? They are saying that they can do this much only. Now can you please suggest to me what can I do? I would really appreciate your effort toward this.

I paid for express shipping on an item I needed. I keep seeing these posts on different sites that claim that Fed Ex is better than UPS because they will deliver at requested times, give or take a few hours. I don't know where they are getting that from because I called and asked and they told me definitely not. I missed them the first delivery attempt because I was at work. The second day I took off half a day and still managed to miss them. So for the last day I took off a day of work, stayed home all day, and even slept on the couch in case they delivered early. I sat on the couch and waited, I thought they should have been there by 1 so I opened the door and there was a sticker saying they had attempted delivery at 12. I was sitting LITERALLY 4 ft from the door, there is no way they could have knocked or rang the door bell or even opened the outer screen door because I would have heard it. I called and they assured me that they would send the driver back. Six hours of waiting and I call to make sure. Then they tell me he is not coming back. I said, so are you telling me that I have to take ANOTHER day off work? They pretty much didn't care. I will NEVER use Fed Ex again. I paid extra for expedited shipping and I can't even get the package, what a joke!

Missed a day of work, extra money for faster shipping is a waste of time.

I sent documents and a little cash very well disguised to a private individual. Figured it would be delivered within 15 hours. Bad judgment on my part. And prohibition by FedEx for sending cash means that, if a worker spots it, it is theirs! After 25 years of using FedEx for both national and international shipments, for both professional and personal items, it's clear to me, FedEX workers have Xray capacity. ie., FedEx'ers can help themselves to valuable packages with little recourse. Silly Me!

Not a lot of Customer Service Love from FedEx. After a week, had to keep calling to see it anyone cared or was doing anything to find out what happened. Never had a shipment drop off the face of the earth like this before.

I ordered computer parts from a store on internet. They sent me a tracking number for FedEx. FexEx showed the package delivered to me on 2/12/08 with somebody by the name Frank signing for it. The problem is that there is nobody here by that name, and where the package was delivered is unknown. I reported it to FedEx, and they said they will contact the carrier that delivered it and would respond with in 5 to 6 hours once they find out what happened. It has been 4 days, and they have not called at all. I reported it to the merchant I purchased the part from, and they said they would file a claim and will respond after 6 days. They wanted to hold on to my money. In reality they were all leaving me holding the bill in the air for $437.23. They didn't call me, either. Neither of them have any incentive to call me because they are not the one who lost money, I did. So they don't care how long it takes.

The economic impact is that I purchased a case and many other parts that go in to the computer to be integrated with this package I purchased that disappeared. Now I am in the hole for a few hundred dollars, and I don't have the parts to finish the building it.

My package showed delivered at side door Friday. Today is Saturday, and we still cannot find the package. We went all over our neighborhood. (A private neighborhood of about 20 houses.) I called to try and find out and was transferred to the local branch, where Katie told me this happens, and they cannot help me. She will put a message into the driver. I told her once before FedEx lost a large package of mine. The driver called and harassed me, screaming at me to look outside the garage door. I was explaining over and over to him I was outside looking at my garage. Later I found that package leaning against my neighbor's garage, who lives 1/3 a mile up the road. She said those things happen. She took my number. She told me there was no complaint department.

Expected items are young Living Essential oils that I use for my health worth about $60, paid extra for expedited shipping. I was given a brush off by the FedEx person. Had my husband search the neighborhood for this package. I called Young Living, and they are closed until Monday.

A package was sent to my address from a printing place in the Washington, DC, area in mid-December. Somehow their deliveryman delivered it to a UPS person in the building next door to mine. He signed for it but never forwarded it here. It wasn't until many weeks later did I realize that I had been sent, but never received, this package. I complained to FedEx's claims office and seem to have gotten nowhere. It is obvious that this package has been lost. After calling the person who sent it and all others involved: it would be nice since it was their error to rectify this matter at this point--instead of pushing it aside and hoping I'll go away. They are very large company that is in a service business and should act accordingly. They should take some responsiliity for their lack of action and lack of delivery.

I am a customer who believes they are responsible to the sender of this package.

On January 17, 2008 two packages from Gadspot (shipper, California) were to be received at my residential location. According to FedEx tracking website, package one was delivered at 11:56 AM and accepted by my wife, the other alleged delivered package was delivered at 9:07 AM and accepted by SCHASSAGNE?, a person unknown to us. (There are only two persons living where we live: myself and my wife.) While one of the packages was received in good order at 11:56 AM, the other allegedly received at 9:07 is nowhere to be found. Both my wife and I were home at 9:07 on January 17, 2008. FedEx did not show up at our house until 11:56 AM to deliver the other package. The FedEx documented fact (tracking) that the driver WAS AT MY HOME AT 11:56 AM on January 17, 2008 delivering the one package is strong evidence that the driver was not at my home at 9:07 AM on that day to deliver the other package, as FedEx claims (unless FedEx uses poor delivery route management).

I, in fact believe, that if they investigate, they will probably find out that the driver was not in my geographic area at 9:07 AM on that day. (That should be very simple, all they need to do is look at the delivery addresses slightly before and slightly after 9:07 AM on January 17, 2008.)

FedEx declined my claim since the package was delivered to someone. I lost $320. Paypal, which I used to pay for the product, also refuses to refund me because the seller has proof of delivery. As far as I know, the driver could be enjoying my purchase.... Very unfair....

On 12/12/07 I ordered and paid $269 for a Corbeau racing seat for my newly-acquired Mazda Miata, which I am using to participate in events on race courses. This is something my adult sons have encouraged me to get back into, at age 71. The seat was shipped via FedEx. According to their tracking it arrived quickly in Stockton from the shipper in Utah, and was dispatched with the temporary driver on December 14, 2007. The log says the driver delivered it to our front door at 12:49PM on 12/14/2007.

I was waiting at home the whole day, and know no-one came up our steep, 700-foot-long driveway the whole day. I did not receive the seat, and haven't since, even after MANY attempts to get FedEx to rectify the problem. At least 3 times the persons I spoke with assured me the driver would contact me and come to my house. That never happened as a result of these calls.

On February 8th I got ahold of John again, after trying 3 times. He informed me that the loss was the responsibility of Corbeau, the shipper. My logic that the seat was shown by the tracking record to have been in the possession of the Stockton depot and the temp driver had no effect. He was adamant that the shipper was at fault because he didn't insure it! From what I read in other letters in this section, FedEx's liability is limited to $100!

I am stuck in the middle. I am out the $269, a fair amount for an old retired guy, and still don't have the seat. As it looks now, there's little chance FedEx will realize their temporary driver either lost or stole the seat, and I still won't have the seat I need for driving.

I purchased a movie poster from a somewhat large business located in Canada. This business only ships with FedEx, and I never had a problem until now. I bought a poster that was shipped on the 24th of January for $44 after shipping. I checked the status on my package and realized that it was stuck at the local FedEx facility, since the 26th of January. I called up FedEx and they did keep in touch with me throughout this ordeal. I just got off the phone with them today; February 4, 2008, and they just told me that they lost the package. All they told me was that I can file a claim and get my money back. The product I bought was a movie poster that was $44 at the time of my purchase, and now it is worth $125. I assume that someone from FedEx stole my product, since they track all packages. I guess they do not do background checks on their employees.

They should pay me back my cost, or give me the same product that I purchased, instead of filing a claim. This is unacceptable.

FedEx Ground lost a huge bicycle transport case that was quite pricey. After making no attempt to contact me or update me on the status, they finally admitted it needed to be filed as a claim. They at first told me to located ads or websites showing the item, as I had no idea where the receipt was. I did that within a day. Two weeks later they told me that wasn't good enough; I needed to locate the original invoice. It took me the better part of the weekend, but I did that as well. One week or two later I got a check for $100, even with documentation of nearly $600 loss. They take no responsibility for getting their products shipped. This case was huge, 3 feet high, nearly 4 feet wide. It had to be an inside job.

Besides the time to locate documents and be kept on hold waiting for claims, I am out nearly $500. There was no bike inside the case, and nothing that could have gotten destroyed. Now it will be time in Small Claims Court and to consumer sites warning them of this horrendous service.

My factory got a shipment from Jordan through FedEx. It is now 9 days and still waiting to release the shipment but unfortunately nobody is caring. Nobody answers the phone from 9 am to 1 pm. After calling the customer support, they informed me I should call the customs department. I said nobody answers the phone calls and they said we will leave a memo and they will call you back. Many promises and nobody has tried to reach me.

I have contacted all the employees in the custom's department (Dalia, Hani amin, Mohamed Hafez) informing them these are raw materials and will be go through manufacture process for export to Russia and this should be done as soon as possible, but nobody is interested. They only say I will get it tomorrow. I went to the FedEx office in Cairo yesterday and met the Customs manager, Mr. Khairy Farag, who apologized and said tomorrow. I am very disapointed from this very bad service and will inform my clients(I do export my products to 15 countries worldwide) don't ever use Fedex as courier in Egypt.

I have a real problem with my partner in Mosccow due to this delay caused by FedEx to clear the raw materials and I may lose the trust from my client in Mosccow. This is really a very bad situation.

I purchased a very expensive Blackberry mobile phone and a holder for the phone totaling $319.98. The package was shipped from AT&T in Texas to my address in New York City via Fedex. When I got home from work, I tracked the package, and it specified that the package was delivered to my home and left at the front door. Needless to say, there was no package at my front door. After numerous phone calls, some representative (she refused to give me her name despite my pleas for it) called me and stated that the driver delivered the package to the wrong address and that she would return to that address, retrieve the package and bring it to me. The representative then called me back 20 minutes later and assured me that the package would be delivered to me that night. I still do not have my package.

It baffles me how employees hired by a multi-millionaire dollar a year business could be so incompetent. Shipping to the wrong address appears to be habitual with FedEx drivers and not accidental or even coincidental. Three months prior to my phone being shipped to the wrong address, I was waiting for a package from FedEx; I even stayed home from work in order to receive and secure the package. I saw the FedEx truck from my window and went downstairs. The driver had driven past my address to a house 7 doors from me. I saw him as he rang that bell and leave because no one was home at that address. However, I recognized the logo on the package and flagged him down. When I approached him, I told him who I was and my address and he stated that he was sorry for going to the wrong address. If I didn't recognize the logo, that package would have been lost, or worst, if the people were home at the address he initially went to, who knows if I ever would've received my package. I do a lot of online shopping. As of today (1/14/08), I will not purchase items from online vendors if they solely shipped packages via FedEx!

As of this moment, I do not know the extent of any economic or physical damage. The primary damage is emotional and inconvenience. Because I didn't receive my phone, I am still without a mobile phone.

I am not sure who is at fault, the Fed Ex delivery service or the mailroom at the apartment complex where I had it sent. I purchased a replacement battery for my laptop from Apple computers online. Apple sent it by standard Fed Ex ground service to an apartment complex where my son lives, and where my iBook laptop is waiting for me to upgrade it when I visit. The signature on the December 18, 2007 proof of delivery does not look like my son's handwriting and he has not received the battery.

This replacement battery cost me $129.00 on my credit card. The iBook laptop will not work properly without it. I will not be able to install the software upgrades I purchased for it.

My wife mailed two mens coats from Shanghai to me. The staff in Shanghai Fedex office mislead her while filling out the shipment sheet so that the package was held by customs, I had to fill out a lot of forms to clear the package, and at last, I was so happy that the package was cleared. But Fedex delivered the package without informing me, so that I wasn't home the first time and second time. I then called fedex and made an appointment for deliver. The deliver day came and I stayed home to wait for the package. At about 8:30, a fedex driver pressed the doorbell and I went downstair from the 3rd floor, but when I opened the door, the guy had left. Then I call the fedex serveice line and a guy told me he would call the driver to come back that day. But I had waited until 6:00, and nobody appeared, so I called fedex again, they checked the door tag number and told me the driver had come back to the company. I had to walk a long distance to the fedex office to get my package. Such a terrible experience with Fedex service.

I am totally disgusted with this company. I have never dealt with so many incompetent people at the same company. My wife and I have had conversations with at least 10 different employees on different occasions in trying to either pick up the package or have it delivered. They keep putting it on the truck after I have asked them to leave it at the pickup location. But they didn't ever deliver even after my wife took Friday from work to be here all day. We were promised that it would be delivered on Friday even though it had already been attempted to be delivered on Wednesday night. We were out celebrating her birthday. Bad mistake on our part. We will see what happens this Monday, but I really needed it before the weekend if at all possible. They were all pathetic, incompetent and clueless. Every different person gave us totally different and conflicting information and then could not perform any simple requests. I will never use their service ever again for any type of delivery.

The much needed printer for the computer will probably arrive almost a week later than it should have.

FedEx Holiday Delivery Fraud: I had placed an order, the order was shipped via FedEx Ground at 12/3/07 at 12:25:00 pm (PST), delivery date was Dec. 7. Fedex claimed Delivery Exception due to No Attempt Made, and delivery was rescheduled for next business day. On Dec. 8, 2007 Fedex claimed customer not available or business closed; however I was here expecting the delivery. There was no knock or slip at my door to show there actually was an attempt. Dec 11, 2007 again Fedex claimed customer not available or business closed; however I was here expecting the delivery again. There was no knock or slip at my door this time, either, to show there actually was an attempt.

I have made calls to Fedex each time to inquire about it. Each call was uneventful as they claim the driver was here. I spoke with supervisor Cory Harrell on Dec. 11, 2007 regarding this matter. I asked for the package to be handed over to another carrier; he said no, I would receive it on the 12th, but I have heard the same promise before after 5 calls to Fedex. I then called the vendor to ask for their help, and the representative called Fedex as well. I feel that I will not get the package possible do to theft or fraud. I fear the delivery driver may claim to have delivered the package (as he claims to have been here before but left no notice), and I will have no proof. Can anyone help? Copies of the email are being sent to following: Consumeraffairs.com, NBC News Consumer Alert, and Fedex Fraud.org.

My brother died in August in an unexpected infection following surgery. My elderly mother and our family have waited for 3 months for my brother's personal effects to be shipped to my mother. These included irreplaceable paintings and ceramic masks that my brother had created. Three packages were sent FedEx, but the address was wrong (424 instead of 444) but my phone number was correct on the label. As it turns out, the address 424 is a parking lot; and my husband and I searched up and down the street extensively, even going into a vacant house which the driver at one point said may have been where he left them--looking for the packages which the FedEx driver initially said had been left at "424" but changed to "428".

After we brought this to the attention of managers and eventually FedEx corporate managers, the driver's story changed. But at no time did he call my cell phone when he did not find "424", and he did not follow company policy of returning the boxes to the terminal. The claim can be $100 per box, which is inadequate as the personal effects of my late brother are more valuable than this amount--and invaluable at any price to his family.

FedEx keeps saying they are "sorry", but those packages have to be somewhere, and we are beginning to wonder if the driver stole them. Within hours of the supposed drop-off at "424" and then "428"--neither viable locations, we nor neighbors had seen the packages, and it is a busy area so porch theft is unlikely. My family cannot replace these items which mean so much to us.

I ordered an item that should have arrived Nov. 21 but due to FedEx, I still do not have. FedEx claims the driver could not locate my street Nov. 21 and thus refused to deliver my item. I had called that evening and suggested they take down directions to my house, yet they refused and asked for only my phone number. Nov. 23, I stayed home all day to make sure I would get my item (in lieu of many day-after Thanksgiving activities planned). After noon, I called FedEx and they claimed the item was on its way. Four p.m. rolled around and still no item. I kept calling FedEx who finally reported to me at 6:05 p.m. that my item was not delivered because the driver could not 9again) locate my street. They suggested I call again Monday morning and, again, leave my phone number.

I stuck around Nov. 26 after verifying with customer service the item would be delivered by the end of the day. Internet tracking also stated I would receive the item. An e-mail confirmed this, too. However, someone from FedEx called in the afternoon to tell me the item was not on the truck. Internet tracking states they could not locate me. It now appears FedEx has lost my parcel. I would highly discourage anyone from using FedEx. The company clearly does not know how to operate a business and does not care about the $150 I am now out.

I sent a FedEx package to my employer that contained all my receipts from two international trips. The package was mailed on Nov. 7. On Nov. 12, I received an email from the accountant at my job saying that the receipts had not arrived. I called Fedex and was told that a load of almost 70 Fedex envelopes could not be located and that they were looking for it. Fedex had never informed me that the package was lost. I called them several times, and each time was told that they were still looking. I had made copies of most, but not all, of the receipts and re-sent them to my job. I didn't copy all the receipts because some of them were on small and hard to copy pieces of paper. I am now being held responsible for the missing receipts. I had not heard from Fedex for at least 2 weeks and called again today. I was told that I could now file a claim. However, they had never made any effort to contact me to let me know.

I should have been paid on Nov. 14 and am still waiting for payment. The worst part is that I will not be reimbursed for the receipts that I had not copied. This comes to almost $1000.

I placed an online order; package was shipped Fedex with tracking. Tracking info showed package was left at front door yesterday (11/23/07); family was home all day. There is no package anywhere to be found! This same scenario happened twice before lately. We are trying to purchase from people that will not ship FedEx. It is my responsibility to inform others about FedEx and their "no service"! Thanks.

Must contact store that shipped item, file lost item report, get another shipment or refund and order from someone that will not use FedEx. I find it amazing that no one can hold FedEx accountable for losing or stealing shipments!

I had the most horrible experience in all my life with FED EX. Fed Ex was supposed to deliver a package which contained payroll checks for our employees. The original arrival date of the checks was suppose to be Wednesday, November 21. However, due to mechanical problems in Memphis FED EX could not deliver. When we spoke to Frances Fields of the FED EX office in Memphis, she guaranteed arrival on Friday November 23 at 8:30 a.m. Our company told the employees to come in on Friday and I made arrangements to open the office for them to pick-up checks. On Friday the checks were not here. When I called the Memphis office they told me they were in Houston; however, they could not guarantee a time they could deliver. I asked where the checks were and they told me they were in Houston, however, could not guarantee the time they would arrive at my office. I had over 100 employees waiting on their checks, which were told the checks would be here, because FED EX guaranteed the arrival time.

Not only did I have to go and pick-up the checks, but I got wrong directions of where the FED EX office was in Houston, got lost, ran out of gas, and I knew I had people waiting for me back in the office. The people I dealt with at FED EX are the most unfriendly, uncooperative, non-customer service people in the Memphis and Houston offices. When I finally got to the FED EX office (16465 W Hardy Rd Station), they could not release the checks to me, because I was not the person on the package. I had to wait another 30 minutes.

I believe not only should I get our delivery fee back, but we should be compensated for the hours we spent in the office waiting for the FED EX package. 3.50 Hours(waiting time)X $9.50 Hour (average rate) X 100 employees.

I ordered a movie from NBC Universal, and they only use FedEx. The shipper states they left it on my porch. I have a locked gate to access my porch, and they couldn't access the gate, where they say they left it. FedEx is completely ignoring me. I have been calling and emailing them for over 2 weeks, and I am getting the run around. I just find it alarming they can just leave packages anywhere and then say they were delivered.

I have contacted NBC Universal about this issue and they are not that concerned either. They have the FedEx shipping tag which says the package was delivered, but where is it?

My large Fedex envelope was dropped off 10/10/07 @ 01:31. The tracking # is 862527186340. I paid $17.44 for two-day service going to Wyoming Board of Nursing in Cheyenne, WY. On 10/24/07 I called the Board of Nsg to see what the status of my nursing license was and was told they never received it. I then called Fedex 800-463-3339 and was told that their records show that the pkg never left the Kinko's store. I drove to the Kinko's and asked to speak to the manager. No manager was available, so I spoke to the employee in charge. He stated that the pkg was scanned by the driver and left the store. At that time they pulled out some tables to see if the pkg might have fallen underneath one. I left the store and spoke to a Fedex supervisor in Memphis that stated that the pkg had to be in the store. I called today 10/25/07 and talked to several customer service people with Fedex and they were still laying the blame on Kinko's. I called Kinko's and asked to speak to Bruce Petersen, General Mgr. He said that the pkg was not at his store it was scanned and taken by the Fedex driver. No one wants to take responsibility for the missing pkg so no one is actively looking for it. This has caused me an unbelievable amount of stress since the pkg was my livelihood. I was waiting on my nursing license to arrive from WY any day now and the process has to start all over again. This is a very time consuming to do. Today I requested Wy to send me another pkg in the mail. At this time I estimate I will lose at least a month's salary and overtime in WY, and the BIGGEST factor is in the pkg was my entire work hx, date of birth, finger prints, social sec #, credit card info, my whole life. If this pkg gets in the wrong hands I could have identity and credit card fraud. I need some assistance in dealing with this company.

Sheri

1. $17.44- shipping

2. $15.00- fingerprints

4. Emotional stress and increased anxiety about the contents of this pkg and the uncertainty of my employment.

I was expecting a package from Fed Ex and tracked it online everyday to see its progress. It was suppose to have arrived on October 16 but did not come. No big deal.

I called Fed Ex that evening and was told there was an address problem. I checked my end of things; and yes, I did make a mistake. I called them back and gave them the correct zip code. I was told I would receive my package the next day. It did not arrive.

I called them again to see what was going on and was told there was an address problem. I said I knew and that I had corrected it. They took the zip code again and said I would receive it the next day. We are now up to October 18. I waited for it and it did not come.

I called again during the day this time and was told there was an address problem. I asked where my package was and if I could come to them and pick it up. I was told that it was on a truck, but that I could come and pick it up at their facility as they were open until 8 in the evening.

I drove clear across the Baltimore metropolitan area in the middle of rush hour and said I was here for my package. I gave them my tracking number and after about a 1/2 hour was told that it was on another truck and they could not find it. I was told that the driver scanned it back in to the facility because there was an address error.

After I got home, I called Fed Ex and was told that no one put a pick up for the package and that I would receive it tomorrow. Any one want to place a bet.

Tomorrow will be October 19 and if I have still have not received my package, I am going to call Fed Ex and tell them that they can reimbeurse me the money for the package that I have not received and that they can keep the package if they can ever find it.

Nobody was rude to me the whole time, but with this experience, I will never use Fed Ex again. If I purchase something online, I will make sure that the sender does not us Fed Ex or I will take my business elsewhere.

So far, I am out a 1/4 tank of gas, the cell phone bill has not come in yet; and if I do not receive it tomorrow, they owe me for the cost of my package which was $215.

The Fedex driver shows he delivered my package on Oct. 12th. I was home and there was no package delivered. Fedex said they would track it down and call me on Monday, but no package, no call. Called again and they said it takes 3 days. I called them the next day, and they said that home delivery was off on Mondays. This is the 3rd time Fedex has not delivered a package, and said they did. What can I do?

Do not have enough time to reorder from another vendor to get the product I need. I have to change from one vendor I like to another because they only ship Fedex.

I called and made an inquiry on a packed to be delivered on 3-30-2007. The package had not moved on the tracking information in 3 days. The customer service said we had to wait to make a report tell the day after the package did not show up on the delivery day. The next day the customer service rep. said they would call us back that day (saturday) to let us now what happened to the package. This was about 10:00 am and at 6:00 pm I called back to find out what had happened to the call back. The customer rep this time said I needed to call the shipper to have them make a claim for the package. I then asked for a supervisor and got put through to a claims rep. that then said the office at which the package was last reported at was closed tell tuesday and I would hear back from them after they could search for the lost package. I would like to know who they report to or how they are held responsible for my package.

I ordered a gift for my son on Feb.16 from a company in San Gabriel,CA. I paid for the merchandise and also the fee for FedEx shipping. I was given a tracking number and tracked the package, as the company stated it would shipped out within 2 days. I had checked several times with the rental office of the townhomes in which I live, and they stated that FedEx had not been there, but would bring it to my home first. I called several locations in Charlotte who also tracked the package and stated that it was on the truck for delivery and that I would receive it anytime on the 9th. By 6:30p.m. the package still hadn't arrived and I placed several

She in return stated that she could not explain why the package was not delivered, as it is in Charlotte where I reside. Needless to say my child will have to wait to see if the gift is delivered tomorrow, and I hope it does, but I will add that I will never use FedEx again ever!!

I had scheduled a pick up at FEDEX.A day passed and no one turned up to pick the package. Next day I called they gave an excuse that dispatch team missed the package. I again rescheduled the package. Again the next day, no one turned up. Then I called up call center to inquire. The call center rep was in adequately trained to handle my queries. He kept visiting his supervisor.

Although this order had my correct address (on the package) FedEx delivered it to the wrong address. A letter to the CEO of FedEx complaining of poor service resulted in a letter from Teresa R. Jordan, Executive Management Assistant at FedEx offering an apology and informing me that she would authorize Dell to refund my $59.00 shipping fee. It has been 60 days since the date of her letter and I have yet to see a refund listed on my credit card. I would appreciate an investigation of this matter. Had the resident where the package was delivered not known me, the computer would have been returned to Dell.

I recently ordered a golf bag from Ebay. The bag was shipped on February 16th by the distibutor and I was sent a tracking number through FedEx. The initial delivery date was February 21st. That day came and went. I checked the tracking again and saw that the package had now been sent to Georgia and would not be delivered until the 25th. A week and a half to deliver a package that was supposed to be sent two day priority! Horrible service!

This golf bag was supposed to be a gift for a friend whose birthday is on Friday. Because of this, I am forced to purchase a new gift for him.

I sent a package to Charlotte, NC Aug 28. The package did not arrive until Sept 13. It was to Century/21 earnest money. The realtor never told me she did not receive the check. I had left town to seal the deal. No deal and no money. I scrambled to find my records 400 miles away to track this item. The finally got to right company, but no one knew who the money belong to.( What agent was to recieve the funds). That lasted for for 3 to 4 days.

I lost the house it had a swimming pool.

FedEx Employee tampered with my original packaging containing a 2.0 Ct Diamond as a return merchandise to the seller in NY that I paid in the amount of $8,011.50. It was repackage and was shipped to the seller in NY, and the box is empty. Diamond was stolen. I asked FedEx for a full investigation of my lost diamond, but refuse. A check was sent to me in the amount of $100.00 which I have not cashed todate.

I paid the seller in NY for the cost of the diamond in the amount of $8,011.50. Now I don't have the diamond, nor the $8,011.50.

We live in a country club development. When we are out of town, FedEx delivers to the country club office. However, the truck driver has been dropping packages off at the office when we are at home, telling them that we are not there. Today, I had to hunt down two packages that had been dropped off at the Pro shop, not the office. We were home all week. I am really tired of chasing down packages. I have contacted FedEx three time regarding this matter but have yet to receive a response.

I was supposed to receive a FedEx package. The truck driver stated that he tried to deliver the package three times. Each time I asked that someone call me when the delivery was being made. Unfortunately, no one did. I spoke with several customer service representatives and supervisors and no one can help me get my package.

I still have no package after six days and they will not re-attempt delivery. I am unable to fit the package into my vehicle if I pick it up at the FedEx office; moreover, I have no idea where said office is.

I ordered a plane ticket from Orbitz and had it shipped via FedEx; a signature was required. On the day of delivery I heard the doorbell ring and went to open the door, but nobody was there. My package had been left outside the door. I went online and typed the tracking number on the FedEx website. My package information came up and reported that my signature was "on file." However, when I clicked the "signature proof" button no signature came up. I called the FedEx customer Service and, upon my inquiry about the missing signature, was told that for the holiday season FedEx waives the requirement of the signature, without telling anybody.

I am really upset, because I paid $21.95 for a service that was supposed to be performed in a certain way and wasn't. Speaking with a woman at FedEx customer service, I also found out that if a home is sold and its previous owners waive the signature requirement, FedEx does not require signatures from the new owners. In fact, they don't base the waiver on a name, but rather on the address. This means it is an individual's responsibility to call all the carriers to notify them that there has been a change of tenant in a house. I certainly will try to avoid using the services of FedEx in the future.

My husband ordered something and had it sent express via FedEx to our home in Washington. FedEx tried to deliver the package to our house one time while I was at work. I contacted my husband, who then contacted FedEx to let them know when they could deliver it to me. They said it would be sent to our home at the specified time. The next day, several hours past the promised delivery hour, my husband called them yet again. They said it was delivered to his work address, but he never gave them his work address; FedEx had way of explaining how they had gotten the information.

Because the package was delivered to his office, someone else was allowed to sign for his expensive package.

Unfortunately, FedEx allows anyone to sign for another person's package without authorization. We will now have to try to contact the person who signed for the package and hope it arrives intact and unopened.

FedEx Ground was supposed to deliver an iPod computer to my home on September 3. They tried to deliver it at 11:15 AM but nobody was home. I called that afternoon to ask if I could stop and pick it up on the way home. They claimed that was not possible because it would still be on the truck at that time. They said it would be delivered on September 4, so I waited at home for the entire day. I called at noon and was told they had called the distribution center and I could expect the computer by 4:00 PM. I called at 3:50 PM and they said it would get there by 7:00.

At 6:30 PM, I was finally told that the iPod was not on the truck after all. The company refused to do anything else to help me that day. When I tried calling back later, my calls were immediately put on hold. I suspect they had caller ID. The last person I talked to did tell me that my iPod would come on Tuesday; however, it did not because "of the holiday." They now claim it will come tomorrow.