FedEx - Late Delivery

Tracking said box was on truck for delivery early this morning. Delivery never happened. Delivery is slow enough. Arrangements were made for someone to take delivery. If you claim it is on a truck for delivery, that delivery should be made. This is very poor business practice on their part. This is why I always use USPS.

I bought a gift and purchased two-day air delivery (by the way, it was in Sarasota, Florida going to Naples, Florida a two hour drive maximum). It was placed on a truck at 8:24 am in Naples, Florida for delivery and we were told the driver didn't have enough time to deliver the package. Wow, they are really loaded down and it's not even Christmas. Phone call with agent and a supervisor were totally unsatisfactory. I was told it wouldn't be delivered (at all now). I have to pick up. They are not open on Saturday or Sunday so Monday is earliest. My grandsons birthday is today, Friday, and I can't get until Monday. Don't set expectations that it would be delivered via an email stating the package was on the truck for delivery at 8:24 am on the correct day it should arrive (dumb move)! We will be contacting company where purchase was made. We will never ship via FedEx and the handling of this was ludicrous. No customer service. Company stinks. Hope they fold in this economy.

3. Vehicle was too full.

Needless to say, the delivery is already 5 days past the scheduled delivery date. Contacting someone for assistance at FedEx is worse than a root canal. The problem as I see it is twofold: There are just way too many "managers" and not one person will admit their mistake. Whatever happened to taking responsibility for one's job? I'm thoroughly disgusted and infuriated. FedEx has us by the... and they know it.

I was given a delivery date of 1/28/2012, which was a Saturday that worked out wonderfully for my scheduling. I stayed home all day awaiting the delivery of a very important package, checking the status periodically throughout the day for any changes or updates on the whereabouts of my important delivery. Only for the time to get down to close to closing of the business and me giving it a last stitch effort that maybe the driver is still on his way to my home since I know he hasn't come yet being as though I sat in my living room by the front door the whole day.

My home isn't that large so he could have thrown a pebble at my window and I would have still heard it. I checked the update and it says "Delivery exception: Customer not available or business closed", which was a blatant lie on the driver's part! He never came to my home and if he just so happened to miraculously mouse tap on my door and me not hear him, he didn't leave evidence of an attempt which from my previous encounters with FedEx, a hang tag is left.

I am outraged at the actions of such a lazy individual that clearly chose to shorten his route but falsifying information to clear his Saturday early. I even went so far as to call the facility to confirm Saturday delivery. I am an executive escalations analyst for a fortune 500 company that deals with Fed frequently and unfortunately, I have learned that these lazy antics are not strangers to this company.

Hence, the most recent fiasco on the news with the lazy agent tossing a fragile package over a gate. I will be continuing to escalate this complaint to the highest level in and out of the FedEx company because although it may seem petty to you, this package was of immeasurable importance to me and it was tossed aside as if my time wasn't important in this matter.

Spending a whole day anticipating this arrival only to find out I was shammed to the back and lied on is a pill too large to swallow on my part. Then to be informed that I have to wait an additional day because the company is closed on Mondays made the lazy actions of that person even harder to accept because if he/she would have in fact did what he gets $2 an hour to do, I would have my package and wouldn't have to explain to you why I am upset with the actions that this company accepts. I expect this delivery person to explain his false accusations and be dealt with accordingly or this will definitely not be over. The news and Better Business Bureau will be contacted. Thank you for treating your customers like unimportant factors in your business.

We worked for days on a proposal, delivered it to FedEx in time to have it shipped. FedEx had a "mechanical" problem, didn't notify us of the problem and the proposal arrived the day after it was due and was then rejected. It seems there should be more compensation than just the shipping fee. I am very dissatisfied with FedEx!

I received a call from FedEx to make sure someone was going to be home on 12/22/11 at 4:30pm to sign for the package. We stayed home that night and didn't do other things as planned as this was a Christmas Present. That night, we called the toll free number spoke to different representatives. It was back in the Lebanon FedEx office.

It cost extra to deliver the package on Saturday so we would have to go up on Saturday to get the package or wait til after Christmas to get it. We called on Saturday again to make sure the package was still in Lebanon and they said it was. The item was supposed to be free over night delivery as the company was running a special for Christmas. Needless to say we paid highly for the delivery for what we went through because FedEx representatives didn't advise us correctly.

Saturday, traveled over an hour to get the package. When we got there, the package wasn't there and the lady at the desk called the driver and the package was already on the truck to be delivered within the hour. There was no way we could get back home by then. Not only did our plans gets missed up on Friday but the Saturdays plans got missed up. Spent all the money on gas to go get the the package and it was on the truck. We paid dearly for the shipping with the price we paid in gas.

The representatives said it wouldn't be delivered until after Christmas. We changed our plans for them to deliver and had to change our plans on Saturday to go pick up a package that wasn't there. If FedEx can call to make sure someone is going to be home, I feel they should of called to let us know they weren't delivering the package as we waited all even for them to deliver. A free overnight shipping coupon to use on a future order would be nice to make up for the price in gas we spent on the trip to get the package.

I shipped 2 boxes to Portland, OR which were never received. I was told they would follow up with the driver and would call back in 2-3 days. When I never heard from them, I called back only to be told again that the boxes had been delivered on the appointed day. I explained I had already been through this and had a case # only to be told they had not had any follow up and would call me back in 2 days.

When they called back all they said was the packages were delivered on the day before stated. Big help, I asked how the process worked backtrack the boxes. Pretty much depends on the driver going to the right place in the first place. I get dog food shipped every other month and unknown to me the FedEx driver was leaving it at a totally different street name and address and the lady living there was delivering it to me. She finally got tired of this and let me know she was the one leaving the box at our front door. I wondered why the tracking would say one delivery day and I would get it the next. This went on for 3 deliveries until I called them and complained and they notified the driver of his error I guess. Maybe the drivers they hire can't read.

I am going to stop ordering online from any retailer that I am not already familiar with because if that retailer uses FedEx, I will not order from them. Tracking information indicated that my order was delivered yesterday, but it wasn't. When I called FedEx last night, they said that they would put a trace on the package and that the driver would contact me within 24-48 hours.

I said I needed the package today. The man said that with that short of a turnaround time, I should call back today and ask to be connected to the shipping terminal. I did that, and was told by the customer representative that there was no way around the 24-48 trace, and that they would not connect me with the shipping terminal. She said I would just have to deal with the regular process. I explained that someone else had told me that I could speak directly to the terminal to see if I could work it out.

She said she didn't know why he would tell me that and continued to talk over me and refused to listen to what I said. It was horrible customer service. I will never use them again and will avoid retailers that do. I have no idea where the incredibly expensive package that I ordered is, or if I'll ever see it. I needed it by today, but I guess I'm just going to have to figure out something else. This is the ultimate first world problem, but it's ridiculous.

I ordered some parts with a delivery date of 01/03/12 to ** Anna IL. I checked the tracking number and it said the package was delivered at 09:30 AM with a note ''left at back door'' . This is not the delivery address. FedEX was contacted about the mistake. The clerk said they would start a track on the packages. When I returned to my home, ** Anna IL, the package had been left on my door step, after being opened. I left the packages on my door to load in my truck, and went inside my home after notifying FedEx that I had possession of the packages. I returned outside, and the packages were gone. i called the Union County Sheriffs Office to make a theft report. In the meantime, I called the FedEx line to be told to call back in 30 minutes.

I called back, and the lady said that a driver picked the packaged up, and that he would return it the following day. The driver never knocked on my door to say he was taking the packages. The billing address was **, where the box was at! The delivery site **. Now, I'm out 3 days, because of a mix-up on your part. My name was on the shipping and billing addresses. The addresses were different, but the name was the same. Common sense would tell you to knock on the door and see if, and how the packages arrived there, since it wasn't dropped off there by FedEx, yet picked up there. No notification was given by FedEx. I am an unhappy customer!

I shipped a package from San Diego, CA to Missouri on 12/21/2011 with guaranteed deliver of 12/24/2011. My package was not delivered until 12/29/2011. They claim "weather" delay. That is a bold faced lie. There was no inclement weather in CA and in MO. I will never, never, never use FedEx again!

FedEx claimed to have attempted to deliver an important package two days running, even though three of us were here each day, waiting for and looking out for the package. Clearly the driver made no attempt to deliver, no door tag was left. They simply posted it as "customer unavailable". Simply untrue. What did FedEx offer on each day when I called? "Our apologies for your inconvenience - but there is nothing we can do about it."

On a certain date, I was expecting very important documents. I purposely stayed home to receive such package. Instead, I received a sticker on my mailbox. It seems the FedEx delivery guy was too lazy to ring my doorbell to notify me of my delivery. After immediately notifying management, I was told they could not do anything about my so-called "missed" delivery (#**) for that very same day.

On December 22nd, I placed an order with Amazon for an inflatable mattress to be delivered the next day. I paid for the overnight shipping, verified it was at my sort facility on December 23rd. It was on the truck all day and back at the sort facility that night. The next day (late), I asked the driver why it was not delivered on time when it was on the truck all the day before. His reply was "I had too many deliveries". I told him my kids were spending the night for Christmas and they had to sleep on the floor because my shipment was on the truck.

He stated, "At least someone got some sleep; I haven't slept in weeks." I told him I was going to ask for my money back on the overnight shipping and he stated "Amazon shipping is free". I told him he was mistaken and he asked if I wanted to send the package back or keep it. I told him I would go ahead and keep it because I don't want to have to depend on FedEx to get it to me on time next year when I may need the mattress again. The driver was rude and very unprofessional. I don't understand why FedEx does not hire more people to accommodate the increased volume during the holidays. Every thing on the trucks should be delivered no matter how late it is before returning to the facility. I will never choose FedEx as a carrier and try to avoid retailers that ship FedEx.

Unfortunately, I was not surprised to see so many recent complaints. I ordered a doll for my niece through American Girl. I spent the extra money for a 2-day delivery and it got to the nearest center on time. For two days it has gone on the truck and no delivery. When I keep calling, I keep getting told that there is "high volume". The week before Christmas seems like it would be expected and that they would make provisions for that. The only solution I have is for me to drive an hour and a half to pick up the package. I plan on demanding my money back from American Girl, but I will definitely not purchase from any company that uses FedEx. Maybe at some time the company will understand their own mission statement that is listed on the website. If you don't believe in following it, why post it? I will never use FedEx again.

I paid over $10 a pound for a 2nd day package delivery from Mesa, AZ to Marietta, GA. It arrived midday on the 3rd. I see that Memphis has been backed up for 4 days, but not a word about that when I shelled out $54.55. Never again! The Local rep said there might have been snow in Memphis and I would have to file out a claim.

Avoid the FedEx Distribution Center in Boone, NC at all costs. These people are rude. My delivery was late due to driver becoming ill. There was no back up driver and I was not informed that my packages had been returned to the Boone Distribution Center. At 5pm, I began searching for information and I found out their driver became ill, etc. I called the 800 FedEx number and learned I had to be in Boone by 6pm. I collected my tracking numbers and drove 45 minutes to the distribution center.

I arrived with four minutes to spare. When I expressed my displeasure at not being notified of no delivery (after paying for two days), the operations manager, Scott *** told me, "Well, we do not have to give you your packages!" and he picked up my packages and moved them to another location. When I told him I would call the main number, he started with, "Well, we can work this out or else." I have no idea what the "or else" meant. He would show me my packages, then take them away. Another employee, whose name was mostly covered by a pin of some sort, Keith ***, told me that I should have shopped earlier. I told him that I paid for two delivery and if they were unable to provide such service, they should let businesses know. They were both aware that I had a flight to catch the next morning and these were gifts to go with me.

FedEx delivery is terrible. They are too lazy to knock on the door unless they have to get a signature. Their service is late, they just live packages on the doorstep and have delivered to my doorstep as late as 10:30 p.m. I will only use USPS or UPS. Beware of FedEx's crappy service. I saw on the news today, 12/21/11, where a FedEx fiver was caught on camera throwing an LCD large screen monitor over a fence and the item was completely damaged.

Not even one star. I was sitting at home about two feet from my front door and I heard a scratching on the front door. I looked out the window and saw the FedEx guy walking down my sidewalk. I yelled out to him "I am here." He did not ring the bell or knock on the door. I called the 800 number before he even got out of my neighborhood. I ended up meeting him at another location. That's a lame effort on his part to deliver the package. I guess there is kudos for those delivery drivers to at least make attempts. There must be a time issue. It takes more time for someone to answer the door and sign. But just as long the driver rolls up to the house and places the door tag on the door, that is deemed "attempted". That's a very poor service. I am disgusted and would not recommend FedEx to anyone. I had even taken the day off from work to receive the package and this is how I am treated.

I am supposed to get a phone and a phone battery replacement separately in the mail. I got my phone with overnight shipping on time. The battery was suppose to come either then or today. I did not. The FedEx truck delivered a package to my neighbor and not me. I am severely angered. I have no phone to use. I'm losing my social life. I have anger issues and I'm mad.

Not delivered on time. I was told that there was ICE in Memphis, TN. . . sorry! I was told by the Manager in Lenoir, NC (the destination terminal, her name is Sherry), that they have been backed up in Memphis, TN for 4 days!

FedEx took my package knowing that things were backed and made no effort to let me know.

Terrible customer service and late shipping, I have nothing else to say.

I ordered item on the second day and paid $15 for package to be delivered as such and also on the tracking to be delivered on 11/30/11. Noted on truck all day on 11/30/11 and there's still no package on 12/1/11. I needed the item by yesterday or I would not have paid the extra fee for shipping. Now the driver wants me to call and I called and he will not answer the phone on the cell phone he provided.

My package has been on his truck for two days and he continues to take it back to the warehouse. I did not receive it on time. I'm still waiting and getting no where. The item was needed yesterday and now I am without item. I will not ship with again or order from any merchant that uses FedEx.

FedEx sends an email aat 9:00 am stating my package was delivered to my front door at 8:30 am. No package. I search the property frantically and walk around the neighbors. I call FedEx and they say they will call the driver and call me back. They never call. Then I get another email at 1:00 pm saying they dropped the package at my front door at 2:30 pm. The package arrives at 5:00 pm after everyone has panicked all day. I get a call from the FedEx lost package department 36 hours later asking me if I have looked under bushes and walked around the house. I doubt I will recommend them again.

I had a package shipped from West Chester, PA to Shavertown, PA. It is a 2 1/2 hour drive. If that was supposed to be 2nd day express shipment well it is now 2 days later and according to their website the last activity is, it is leaving Coatesville, PA at 7 PM 2 days ago. It does not in any way take 2 days to make it 100 miles, I could have just driven there and gotten the package in less time and for damn near the same price. **** Fed Ex, I've worked for UPS and I almost always get packages from them and never had an issue thus far. They will be getting all my businesses from now on, hell! I'd rather ship something with UPS.

** is wrong with FedEx Logistics? I ordered something on the 7th and paid extra for 2 day shipping. The item is being shipped from Indiana to Missouri, a day's travel at worst. Tracking shows Indiana to Chicago to Georgia? What? Suddenly, my tracking status changed from the 9th delivery to the 10th. This is not what I paid for. **. I won't be using FedEx again and be warned that I won't buy anything from any online stores anymore that use FedEx exclusively as a shipper.

It would be one thing if this was the first time, but it is not. The last package took 6 days to deliver. I was told that the driver attempted to deliver but no one was home for two days. I work from home and my office is right by my front door. There is no way that someone tried to deliver without me knowing it. There was no notice left on my door claiming this. I believe this is the standard excuse when they can't get a package there on time. Goodbye FedEx. You won't be seeing me again.

Deliveries never arrive. Checking tracking information of no value as they are fabricated stating delivery attempts when none were made. I'm home now awaiting delivery on 11/25/11 for an overnight item sent 11/13/11 (after being returned to sender and re-sent). Promised delivery this morning and another no-show. Witnesses that we were here with door open waiting for delivery though again they claim two failed attempts.

We had needless delay on important docs, numerous long distance phone calls and emails and days waiting for missed delivery. Robo phone call this morning announcing delivery before 10:30 AM and gave instructions to hit any key to repeat. I did so and got message "this phone call has problems" and was disconnected.

Horrible! Since last week, I've been waiting for a package that was only supposed to take 2 days via FedEx. The super dumb diver didn't have the sense to ring the door buzzer. Three times he "missed" me (and twice, someone was home to pick it up). (I only knew they came because I followed the tracking online.) Since they can't do a fourth delivery attempt, I have to pick it up from a facility of theirs. The most annoying part is the FedEx customer service up until today kept lying to me that someone would come a fourth time or later in the afternoon. I won't ever trust FedEx with something of importance ever again. I wanted the name of the driver to complain but was told by customer service, they "didn't know." Stupid protects stupid I see! I still don't have my package which I need by Saturday and now I have to trek to the "nearest" FedEx pick up facility which is nowhere near me, to pick it up. I hope to never have anything sent to me by FedEx again.

My bank sent out a three-day express package on Oct. 3, 2011 and I have been tracking it through 1-800-GoFedex because I do not have the tracking details.

On the 7th (the 4th day), I still had no package but the FedEx truck passed my house so I immediately called the 1800GoFedEx who called the hub and they called the driver to let her know she just passed our address. The driver turned around and we saw her speeding by again so we called FedEx once again and told them she just passed us again and I was told that she put it in the computer that no one was home. The excuse I was given was that this is a new driver and she did not know the area.

I called FedEx once again and told them that this package was time-sensitive and I needed it immediately. I asked to schedule a pickup from the hub when my package got back and I was denied. I then call FedEx and got a hold of Christine **. This executive vice president "assured me" I would get my package Saturday before 9 a.m. or someone would lose his or her job and that she would personally see to it. Therefore, with her being with the executive committee, I agreed to wait one more day then I could have my time-sensitive material.

Saturday came, nothing. Monday (day 8) came, still nothing. I called Christine once again and she told me the priority delivery person that she selected lost his job but she would get the other priority delivery person to get it out to me.

I called repeatedly and each time she told me the delivery guy was still in Memphis but I would get my package by 9 p.m. Again, like a fool, I waited thinking that she was on this and she gave me her word. I went to bed at 10 p.m. and the delivery person still did not show up. At 10 p.m., I called 1800GoFedex once more and asked the representative if I could schedule a pickup at the hub Tuesday morning and she put it in the computer that I was picking my package up.

Tuesday, day 9 . I called to see which hub my package was returned to so I could go pick it up and was told it is again out for delivery.

I have had enough. I then called Christine again and she said she did not see the memo in the computer and my package was out for delivery with the priority delivery person. This people are so incompetent! Sick of this, I called David J. Bronczek, FedEx Express President and Chief Executive Officer.

I explained to him (Bronczek) everything I went through up to this point. I was offered a compensation package and I explained to him the only package I wanted was the one with my name on it that still has not been delivered. He asked if I wanted to file a missing package claim and I told him it is not missing; he and Christine know exactly which driver has it and where it is. (I may have been hateful and a little rude, but come on). He made it clear that I was being rude but he told me my package would be here today!

Guess what? No delivery attempt but even better than that, at 10 p.m., which is the delivery cut off time, I called 1800gofedex and as I told the representative that I needed to track my package and gave them the address, they told me that there is no package for this address anywhere, not out for delivery, not delivered, not failed delivery...nothing! I explained to the rep that there was no way I could be tracking my three-day package for eight days now and it just disappeared. I told him that the CEO David J. Bronczek and the Executive VP, Christine have been addressing this and the representative hung up on me. I called back and explained again to a representative who tried to help me but this address will not show up in the FedEx database.

If the Memphis headquarters Executive Vice President and the Operating Company CEO's words are not good, what does that say about the entire company?

Can someone contact me and give me advice on getting my package?

My packages were shipped on 9/28/2011 from Texas. It arrived in New York on 10/01/2011 according to FedEx tracking records. The driver tried to deliver it on Saturday 10/01/2011 but the office was closed. I contacted FedEx. They stated that it was shipped to place of business. They operate from Monday to Friday from 8:30 am to 4:00 pm. I'm checking FedEx tracking page everyday from 10/1/2011 until 10/5/2011. The note was posted as customer not available or business closed on 10/1, 10/4, and 10/5. I asked our night security office, "Did FedEx attempt to deliver the package off hours?" The answer is no. They never left the door tags or note at the gate. Do they attempt to deliver or give us the runaround? I called or chatted with FedEx customer service on 10/2, 10/3, 10/4, 10/5 and finally today 10/6. The solution is that they would send it to be hold at FedEx location close enough for me to pick it up there.

This is not the first time I have problem with FedEx home delivery. The first time they also placed it on hold at FedEx location 40 miles away from where I live. I had to call the sender to redirect it to my office, which worked fine. But it took additional week for me to receive the package. This time, it took additional 5 days, but I still did not get the package yet (tracking # **).

I sent 1 small envelope express to San Salvador. Tracking showed it sat in USA for 3-days! Here it was 4 days later. Still, the package has not been sent! If you want anything delivered to Central America, use the post office. I paid $65.00, for what? It would have gotten there the same time as paying $1.25!

FedEx shipped my package four days ago. At first, it was set to arrive on September 30, at least, according to the tracking page. The package arrived in Nashville, where I live, early that morning (5:23 a.m.). When I checked the tracking page that same morning, I noticed that the arrival date had been changed to October 1 so I waited. It is now October 1. My package is supposed to have been out for delivery as of 8:46 this morning. The sun is about to set, and I am sure that the FedEx facility is closed this late on a Saturday. It has been ten days since I first placed the order, which just totally compounds my frustration.

FedEx Home Delivery was supposed to deliver something to me, and they then decided they didn't have time. They marked it as "Delivery Exception -- no one home", which wasn't true. I was tracking the package online, so I knew when to expect it. I was sitting here waiting for them when they marked it. I waited another 4 days, and the package was eventually returned to the vendor. I had the vendor re-ship the package via USPS Priority Mail, and it was delivered in 2 days. That was 2 weeks ago.

Yesterday, FedEx Ground was supposed to deliver something to my business. On the FedEx tracking website, it said, "On FedEx vehicle for delivery". Fine. I waited, and it wasn't delivered. Later that night, the tracking website was updated to read: "No attempt made, delivery scheduled for next business day". Today it is "On FedEx vehicle for delivery" but still, no delivery.

Now another vendor's merchandise isn't getting delivered because of FedEx's failure to deliver. Should I call the vendor and complain about FedEx? I tried calling FedEx Customer Service, but the customer service rep could barely speak English and couldn't understand what I was saying. He wasn't helpful at all. I am thinking maybe of making sure only to patronize vendors who use UPS or USPS for delivery methods, or asking my current vendors to select a different carrier.

FedEx is being behind on the tracking of a package. The package is coming from CO to Hattieville. It left CO on the 9th, today is the 14th and it is still in Dallas, after 33 hours. I thought FedEx was faster than a turtle. My package is to arrive on the 15th, but I don't think it is going to make it. I will not be using FedEx again; I will go back to the Brown Truck because I know my package will arrive on time or early. As of this morning, FedEx has not updated their tracking. I still get what is happening on September 12th. The have poor service.

I will never, ever use FedEx again. FedEx delivered by package late due to what they said was a mechanical difficulty in Indianapolis. I immediately requested a refund through their telephone response system. After waiting a couple of months for a credit to come through on my credit card, I called FedEx to find out what happened on my credit. To my amazement, they are now claiming that the delay was weather related and refused to issue a refund. To support their revised version of the truth, they told me that a national weather statement was issued on May 26 for all packages scheduled to be delivered on May 27.

FedEx believes the statement absolves them of any responsibility to deliver packages on time on May 27. The problem with this story is that my package was supposed to be delivered on May 26. All of these storms that FedEx claims which delayed shipments occurred after my package were supposed to be delivered. I just got done arguing with a FedEx supervisor on their customer service line for over half an hour. I tried explaining to him that their timeline justification for denial of the refund doesn't make sense. All I got was arguing out of him.

I honestly can't believe any company would treat a customer like this. FedEx has just lost a customer for life.

my air way bill number : ** as late arrival 1 days, on 7 June we paid cash in China in RMB 848 ( about USD133) form bill. on this schedule is no late then 13 June arrival Poland .

we contact China Fedex office by phone, china Fedex just answer us is wrong address recipient postcose, in 64-232. and I sure on air way have recipient telephone no. can contact , why not contract to calling first , so that made my gift is late arrival, Fedex use 8 days time for delivery , we would like to money back in RMB 848 about USD133.00

Await for return

Chow

I have ordered a laptop and some shampoos from the USA because they are not yet introduced in the UAE. Fortunately, after two weeks of wait we got the product and my brother who studies in the US shipped them to me via FedEx. He has been always shipping items to me via FedEx, but this is the worst incident of them all. They hand over my parcel to the first random person they found that had a matching name; since they haven't found any contact information. The person who took the parcel was a crook and refused to return back the items to me.

I have waited for one week for FedEx to finally get back to me and tell me they will refund the original declared price only, no emotional compensation; knowing that this incident caused me a lot of tension that I had to stay at home for one day to forget it. Moreover, the representative office people talk to you and make you feel they did you a favor!! They did 2 big mistakes : 1) Didn't confirm the correct name of the customer since the second name was different. 2) They didn't confirm the airway bill number which is a disaster. I don't know how else to deal with them because I am over frustrated at this stage. I have been depressed and tensed since then.

I ordered computer parts to get 2 different medical clinics back up and running. The shipment went out on Thursday as expected and was to be a Friday morning delivery. At noon on Friday, I called FedEx as I had not received the shipment. I was told it had just arrived at DFW and that it would be delivered that afternoon. At 5:00 pm Friday, I called again and asked when the truck would be by to deliver the package. There had been FedEx trucks making deliveries all day here in Irving. So, I see no reason an overnight package would not also be delivered. There was bad weather so I understand a delay of maybe a few hours, as I still had to support all my clients. It just took me longer to get there than I had wanted.

I was told that on Friday night no one had unloaded the package, and that they would have it unloaded first thing on Saturday morning. Now, I just assume that when you are behind, you still will try and catch up. And being an overnight delivery, I expected it to be delivered on Saturday. The 800 number said they would have the Irving office call as soon as the package was unloaded and on its way. I called again at noon on Saturday to ask where the package was. I was told it would be delivered on Monday. I explained that was not acceptable and that was not next day service. I asked if I could drive directly to the FedEx distribution to pick it up. The agent put me on hold and called to verify I could. I was told they would have it at the counter when I arrived. I drove to the FedEx but they did not have the package ready.

I called back the 800 number to find out how to get a refund since they did not deliver the package as agreed. I was told I had to call 800-622-1147 to get claims resolved. I called as I was told. They told me that all I needed to do was contact the supplier and have them call this number, and they would credit their account since the package was not delivered. At that point, there were no notations on the shipment status. And as I have stated, FedEx was delivering packages all day Friday in Irving. Now, when I pulled up that shipment status, it showed delayed due to weather. So, FedEx claims they are not responsible for the delay.

The supplier called. I was told there would be no refund as the shipment was delayed due to weather. That is not what the billing department told me and agreed to do. In fact, I was told today by the billing department that the shipment was flagged as delayed since Thursday. Again, it was just another lie from FedEx staff. They had the package in Dallas on Friday. They were delivering packages on Friday. And the shipment was not flagged as delayed due to weather until Sunday when I tracked it again just to see what their system was doing. I was told by the billing supervisor that FedEx is not required to put notices of weather delays on the package tracking pages.

Thursday to Monday is not overnight delivery. My information was on the package and I should have been notified at the first delay. The fact is I still have never received a call from any FedEx person to notify me of the delay or to tell me they had the package unloaded or that it was being delivered. A delay would have been to deliver the package Friday afternoon instead of Friday morning. 4 days for a shipment is not overnight shipping. They were operating and delivering packages in the days in question. The airport is only a few hundred yards from the distribution facility and they did have the container. So, the only acceptable delay is with the plane that was 4-5 hours behind. The tracking number is **. This is unacceptable performance for an overnight delivery. This is unacceptable support from any company.

I ordered a laptop from Dell and paid for FedEx 2Day delivery. Dell shipped the item on 31 Jan to Indianapolis. and the package was due to arrive on 3 Feb in Colorado Springs, but did it not arrive. I figured an extra day was okay due to the weather. I called FedEx today and discovered my item was sitting in a container on the ramp at Denver International Airport at 3:30pm, 4 Feb. I informed the operator that I was deploying to Iraq on 6 Feb and needed the laptop. She placed an urgent flag on it but I doubt it will arrive until next week after I deploy. It appears the 2Day Express was bumped so they could expedite the overnight items. I have lost complete faith in FedEx and will be taking my business to UPS.

My daughter sent me a package on Friday morning via FedEx. She paid for an overnight delivery and was told that the package would be guaranteed to arrive before 7:00 PM Saturday. Now, I am told that they do not deliver on Mondays either so I have to wait until Tuesday. Well, I am waiting for the money that she sent me; she did pay for express delivery. The fact that I could not go anywhere waiting for this package was very annoying.

Basically, I was told several times that my package will arrive at a certain date but they will always push it back. When I tracked my package, the first time it was supposed to arrive was on Jan. 6th. It didn't come, I called customer service and they told me there was a delay so they would reattempt to deliver the next day. Long story short, every time I track my package, it is pushed back. Actually, I am still waiting because the customer service promised me today that on Jan. 9th, it will arrive. But, of course, they promised me again that it will be here on Jan. 12. Hopefully, it will come.

One last thing, this was my first time doing business with FedEx and I will never ship with them again. UPS here on out.

I was told that my package would be delivered on January 5 as it needed a signature and I waited and waited and it never came. So I called and the office said they had up until 9:00 PM and it never came. I waited until 9:00 PM and I called back. They said the driver was overloaded and he couldn't make it so now it's rescheduled for January 6.

It's now after 12:00 PM and it still hasn't come. It's not my fault that FedEx gets overloaded. If they put it on the truck, they should stay out and make the deliveries. Unless you break down or have an accident, you ought to get the job done FedEx. ** off! I will never use FedEx again!

I would like to rescind the complaint I made against FedEx yesterday. It turns out the tracking database was down so my package was delivered.

I explicitly asked the counter agent, if the weather would delay overnight shipments, and she said it wouldn't be a problem. As of this writing, my "standard overnight" package, is at some sorting center in Tulsa Oklahoma, and Dwayne's photo in Kansas will probably not process my Kodachrome super 8 film. All because of FedEx. Not only am I out the $51.00 it cost to ship via standard overnight service, but my Kodachrome will never see the light of day. I want everyone to know that, if it absolutely, positively, has to be there overnight, count on FedEx to ** you!

Any chance of my Kodachrome memories being preserved forever are gone, despite the fact that I did everything in my power, to make sure I would have my film at the lab on time! I can't begin to tell you how ** I am about that. I actually chose them over express mail from the USPS, which hasn't let me down yet. FedEx ** me the one time I counted on them, and I will never ever use them for anything personal again!

The new cell phone we ordered for my disabled sister should have arrived on 12/24/10. My husband's work closed early that day, so I get that. But then it should have been re-delivered on 12/27/10. It snowed, but only 7 inches on 12/25. Most folks were at work on 12/27/10 and the roads were safe after the sun came out and temps climbed.

However, FedEx didn't even attempt to deliver any packages, but they also didn't contact folks to let them know to not expect a delivery. When the package still didn't arrive at my husband's work, he called and was told that their distribution center would be open until 8:00 PM. He drove in the dark of the evening, trying to avoid the black ice that wouldn't have been a problem earlier, and made it to their distribution center by 6:15 PM. He walked up to the door to see the 7 employees locking the doors, turning off the lights and leaving.

He then had to make his way home. This added more than an hour to his evening commute at time when folks should not have been driving after the sunset (quite different from driving during the day). Now, my disabled sister is scheduled to return tomorrow and we don't have the new cell phone that she needs in order to improve her safety and communication. If we had been contacted by FedEx earlier in the day, I could have drive to the FedEx distribution center and picked up the package. Of course, then shouldn't I get paid for the delivery fee?

FedEx said, they attempted to deliver my package. I have been waiting here all day on 12/27. There was absolutely no attempt made, as the whole family was home, waiting for this belated Christmas present to arrive. When I called, they said I would have to wait until the following day, until 7PM to attempt again. I asked to speak to a supervisor, and was given a person who was not a supervisor. When I finally reached a supervisor (Mike), he said there was nothing they could do. Although tomorrow, they could deliver until 7PM, they were not willing to come back at 5PM and deliver to me today, and his reason was because the driver was already back.

This is the second issue I have had with FedEx. The last issue, I had to call because the driver actually did not knock on my door to deliver a package, but walked in. When I called that time, and explained how horrible it was to have a man just walk in my house, and nothing was done but an insincere apology. It seems there are no repercussions for poor inappropriate services.

The consequences are frustration, and the fact that my husband now has to drive 13.4 miles at $3.50 a gallon, to pick up the package, as we cannot lose pay, just by sitting at home, waiting for them to make another fake delivery tomorrow. The cost of the delivery was included in the delivery, and we are out that as well, since we have to pick it up ourselves.

I ordered a gift for my wife for Christmas. It was shipped from PA on December 20. It was scheduled to be delivered on December 21. It never was delivered and returned to Alexandria facility. It sat in the FedEx facility and each day the delivery date changed to the next day, even after talking to a manager in Atlanta who was going to resolve the problem. It has been 3 days and I still have not received the package, only promises of delivery on the next day. I've sent two e-mails to customer service and got no response. I called their 800 number only to get a busy signal (called numerous times on the same day.) I can't even get a response from their customer service. I will never use FedEx ever again. They are unreliable.

FedEx has failed for over a week to deliver my package, with a bunch of trumped up excuses. It is being delivered to my business and they said no one was home or business was closed when they just didn't want to come to Mead ville. They also said weather caused a delay, when we haven't had snow the whole time they had my package. They won't even let me pick it up even though they have a FedEx office in our town.

I have an order delivered to me with an express delivery service. It cost $23.00 and was guaranteed that I will receive it before 12 o'clock the next day. But next day came and nothing happened. I tried to contact them but all the office is closed because it was Saturday. The FedEx depot who was supposed to deliver it was just about 5 miles from my home. And they did not contact me or anything to let me know why they cannot delivery it. They are not a reliable service and they are a lying company who only makes you suffer! Do not use their service anymore!

I ordered a gift card from Coldwater Creek. It was sent via overnight from FedEx on Dec. 8, destination Baton Rouge, LA. It has been sitting in the facility in Grove City, Ohio since Dec 9! The FedEx website is worthless for this type of problem.

Date of delivery according to FedEx was for 12/02/10, but I was not home because I work. I called and requested to have my package delivered the next day after 2:00 p.m. Customer Service Representative told me that it was not a problem and the package would be delivered after 2:00 p.m. I took half day off work to wait for delivery. However, I got home at 1:50 p.m. A second attempt to deliver had already been made. I called Customer Service and I spoke to Supervisor George but apparently FedEx cannot work with you on a time frame for delivery because the driver's receive a route and must stay on that route. So why did Customer Service take my request for delivery after 2:00 p.m.?

Why wasn't I told this when I called to request the time of delivery. Supervisor George said the driver was too far away already and could not come back. I live in Downey and he was in Paramount. Paramount is a neighboring city, so I even offered to meet driver since according to them he was already too far away. Supervisor George took my phone number so that the driver can call me back and tell me where to meet for me to receive the package I paid them to deliver to me at my home. Nobody ever called me back. My package will not be delivered unless I wait for FedEx all day, but I cannot afford to take any more time off work. I have already paid for the product, yet I have not received it and sender has no control over lazy FedEx.

Thursday, 12/02, 05:37 PM (Toll Free 800-463-3339 DT 11), I contacted FedEx to notify them I had not received my package although the FedEx website showed status as delivered. FedEx informed me the package had been delivered to ** at 12:15 pm. I informed them that that was not my address. They confirmed my address to be ** and told me the driver has delivered the package to the wrong address. Note: My correct address was on the package. The representative also assured me the driver was still out on his route and would be contacted immediately to go retrieve the package and deliver it to me that same night. I was placed on hold while the representative made a couple of calls. He came back and once again assured me my package would be delivered that same night. The representative took my phone number so they could call me with an update. No returned call.

Thirty minutes later, 06:04 PM (Toll Free 800-624-9897 DT 16), I contacted Dell to inform them of the issue with the delivery. Now 2 hours since the earlier call to FedEx, I called back to get an update. Once again I was put on hold while the representative told me she was contacting the terminal or branch to get an update. Once again, I was assured the driver was still out on deliveries and had been notified to pick up the package that same night. I was told I would receive a call in a few minutes. Again, no return calls.

Friday morning, I contacted FedEx as soon as I got to work. I went through the same series of questions and then put on hold so representative could check. I was told the package would be picked up that morning and they would have the Branch Manager call me back. At 08:49 AM, I got an incoming call from 800-463-3339 DT 3. Wow, I received a call from the Branch Manager, I don't recall the name, a woman. She assured me the package was being picked up in the morning and more or less promised it would be delivered ASAP. I did tell her I would not be home till mid afternoon. She said she would let the driver know and would try to make sure the package was delivered after 3 PM. She had been in contact with the driver and everyone was aware of the issue. She said it would be resolved today! As with the past conversations with FedEx representatives, I thought something was actually being done to resolve the issue. Boy, I could never have been so wrong! Oh, and she more or less laughed at me when I told what I had been told the night before about the driver was going to retrieve the package and get it to me. She said the driver had been off for hours by the time I called?

After waiting patiently for my package to be delivered, I once again called FedEx. This time I was told the package had been retrieved and the driver was still out making deliveries, be patient, I would receive my package shortly! A representative named Robert, once again, took my phone number and assured he would call if anything changed. No phone call, no package! I didn't dare leave my house because I had been told the driver would be here and I didn't want to miss his delivery. I once again called FedEx, was put on hold several times, then passed over to Sharon **, CAT Representative in Atlanta, GA? She asked for all the same information as the numerous other representatives and gave the same line of **! At 05:49 PM, Sharon called me back to let me know Robert would be calling me within the next 15 minutes to update me and if he did not call me back to call back and ask for her specifically (which I did later, but her office was closed), Oh, and Robert never called!

No one ever called! And now it gets even better! When I called Sharon back to let her know after 2 hours I had not heard from Robert or anyone else, I was transferred to yet another CAT representative from some other state, I don't recall her name. After being on the phone with her for quite some time, she informed me my package had been retrieved and was now in the Irving Distribution facility. Are we getting somewhere now? I asked if I could pick it up Saturday morning, she put me on hold to check. The CAT representative came back on the line and connected me with the Branch Manager of the Irving location, I don't remember his name either as I was getting very fed up with FedEx!

Anyway, the Irving Branch manager told me he had just gotten off the phone with the delivery driver, who made the mistake in the first place, and the driver did not know anything about a package being delivered to the wrong address! This was the first the Branch Manager had heard of this also. How is this possible? So the Branch Manager assured me the driver was going to pick the package up first thing Saturday morning and he would try to get the package delivered to me on Saturday, but could not promise, but I would get a phone call once the package had been retrieved.

Saturday evening, 12/04 05:24 PM, once again, no contact from anyone at FedEx! So I called yet again. Maria, the representative was pretty much useless. I filed a complaint with Maria, complaint no. **. The package has still not been retrieved! My question is I want to hear the so-called recorded conversations FedEx claims to keep. There are too many Customer Service Representatives, CAT representatives, Branch Managers that do not know what is going on and/or just flat out do not care! I can understand one, maybe two representatives not following through, but for as many FedEx representatives at so many different levels to all be so uncaring is unacceptable.

I paid $26 to have a document envelope overnight delivered from Charleston SC on the 23rd of November at 12:00 noon to Asheville, NC to arrive before noon on the 24th. This was time-sensitive material that required further processing before the close of work on the 24th. The document was not delivered until 3:15 on the 24th. I requested a refund and was told that because of severe weather, they would not honor their so-called "money-back-if-not-delivered" policy. The severe weather was to have happened in Memphis, TN on the 23rd. Checking weather for Memphis on that day showed rain but no severe weather report.

I was told by the local agent the delay was due to heavy overload of holiday shipping. Is that considered an "act of God"? Their claim of insured delivery or refund is simply fraud as they just say something beyond their control happen and so they are not responsible. How many other people have been taken by this scam and false advertising? They still refuse to issue any refund for shipping cost. The full extent of damage is not yet known.

I am having trouble with FedEx for they never do what they said. I take Kemo and I never get my packages on time for they come when they get ready. When I call to complain, they always are rude and nasty. I can't miss my treatment waiting for FedEx to come. And every time I call, they allway's say that they will come before 8:00 am or after 12:00 pm and they never do.

I am having trouble with FedEx for they never do what they say. I take chemo and I never get my packages on time for they come when they get ready. When I call to complain, they always are rude and nasty. I can't miss my treatment waiting for FedEx to come. Every time I call, they always say they will come before 8 or after 12, they never do.

Every time I get a package from FedEx, they come when I am not at home and they know that I am not there. I call a week in advance to let them know that I take demo and won't be home from 9- 12 pm, but they come anyway. This has got to stop because I cannot miss my treatment for FedEx.

I am a consumer writing you from Bulgaria. I have to send a package from Bulgarian FedEx office in Sofia, on October 11th 2010 to Abu Dhabi Film Festival UAE. My package consists of a Video cassette of my new film that is selected in a competition of this very prestigious film festival. The package was for Cultural purpose only and I use international priority that should make everything faster because I have a limited time; my film is scheduled for screening on October 15th.

In the FedEx Office in Sofia, Bulgaria, they asked me to fill different documents and I did it. They picked up the package around 12 o'clock on October 11th and promised to fly to destination at the same day. Next day at 11 o'clock or 24 Hours later, they call me that I have to fill other documents and their delay makes impossible the delivery of my film on time. When I wrote a letter to the manager of the Bulgarian office explaining the situation, he wrote me back that they have rights to decide which packages to accept or not! In my background, I have successful award winning films and for me, it is unacceptable that a courier company decided which film has to be screened and which is not and in this way, they changed the results of the competition in the festival.

I sent an International shipment to the Caribbean on September 13, 2010. By FedEx's website this package would be delivered by September 17 at 6:00 pm and I have been using this service for two years. The package spent 5 days in one US location without any form of explanation. Calls to numerous reps revealed that there was no reason shown for the delay at Newark FedEx location. The package instead of taking 5 days now arrived in the Caribbean 10 days after shipment date.

The package was cleared by local customs and to be delivered by a driver and he had this package driving around with him/her on September 24. This was a very sensitive package as it contained very urgently need medication as the recipient was completely out of medication by this. After many telephone calls to the FedEx office in the Caribbean they were able to get it delivered. On October 01, 2010 I received a call from a senior FedEx personnel now saying the package was with customs. It was not evident before but just now he found out. The company in my opinion did not even try to find out what the cause was if it was actually in customs and what is needed to rectify. This kind of behavior cannot be tolerated from a company such as this. Someone needs to properly investigate and send me a copy of the records that this package was really in customs. Until I receive same I will not rest, or they using customs to cover someone's negligence?

I ordered online a package from **** on the 13th of September to be delivered 2nd day after. It is now the 20th of September and it still hasn't been delivered. I called FedEx on Saturday which is five days after ordering to trace the package and I was told it was being held at an office where I couldn't pick it up because the deliveryman said the address was not correct. I was given a case number and told I would receive a call from FedEx. I never received a call. After checking, I found out FedEx had the correct address, it was just the deliveryman's incompetence.

I will never use FedEx again, ever. And I will go out of my way to avoid a FedEx delivery from a product delivered by FedEx and find alternative methods. Locally, this FedEx sucks.

Took a FedEx next business day to deliver my phone from New York to Strasbourg France. They are going to deliver 5 days later, second time they are cheating me with the delays. No phone, no papers, no hard drive for my meeting.

FedEx shipped package with a delivery date showing on their web site as Sept 2 2010 for two days with signature required. So I took the day off to accept delivery and then the morning of the delivery date, the web site changes the delivery date to the following day. So now, I have to take another day off to await delivery just because FedEx can't decide which way to send packages. I use FedEx and UPS 3 to 4 times a week and I never have problems with UPS. I am " Fedup " with "FedEx"! UPS only from now on. And by the way FedEx does not care about anything but the money. No customer service whatsoever. Sell your stock now cause with the down economy, customer service has to rise to the top and with such ** poor service, they won't be in business long. Two days pay gone. To the tune of 768.00.

Important shipment needed by 8 a.m. on Monday, July 12. It was shipped June 28th by 2nd Day Express, but learned this meant "two day delivery and not including weekends," so I paid another $20 to up it to Saturday delivery. This was called in at 11:10 a.m. on Friday. No delivery was made on Saturday and when it didn't arrive on Monday morning, I called and refused delivery. They still delivered the package while I was in Europe for a month. Now they're trying to refuse to refund my shipping as they claim it was delivered "on time". Only some serious aggravation and financial cost. My package was a GPS unit with a European map chip and I wound up having to spend a small fortune on car rental GPS units so I could navigate within several European countries.

I had an important shipment to be sent via FedEx on the 8th August, 2010. After organizing everything, I was assured it had been sent, and was advised to wait 2 days for tracking to show up on their site. Sure enough, after two days it was still not available. After chasing it for a further 2 days (does anyone in customer service actually care anymore? )I was told that it had 'just' been shipped. Not happy, but otherwise glad it was on it's way, I expected to receive the package in a further 2 days. My package did not arrive in 2 days, and seemed to take a rather obscure trip around the Asian continent.

My package has supposedly arrived today, and I have been told that it's my responsibility to come and pick it up from 'one' of their offices. Upon ringing customer service, I was told, disinterestedly, that they didn't know where my package was, and that I would have to call back later to speak to someone who knows where it is-presumably, that is. I'm disgusted with FedEx, as this has been my second bad experience (both similar), and I don't expect to pay good money to have a company decide 'when' to post my goods, and 'where' to send them. This is the last time I will ever use, or recommend, this company.

FedEx package sent to me with Saturday delivery requested. It didn't come. FedEx said they attempted the deliver, but no one was home. Baloney! I was there all day, waiting for the package. (**) **. I stayed at home Mondaystill nothing. It didn't arrive 'til Tuesday.

I called this morning at 8:40 AM to request that I pick up this package. CSR stated that truck was already loaded and they would make a redelivery to my home. Since they could not guaranty me the exact time, they said they would call the driver and took my phone number so they could call me. Then, I would have a window of approximate time for delivery so I could be sure to be home.

I went to the post office at 11:00AM and when I returned, there was another notice of attempted delivery at 11:52AM. I missed the delivery person because they did not do what they told me they would do. Now they are offering to deliver at 3pm and I have wasted my whole day for a delivery. This is not unacceptable. My time is more valuable than sitting and waiting for FedEx and them not following through. We own a small business in Dallas and sure don't conduct business in this manner.

I had a package shipped on May 26, 2010 from china to Honolulu, hawaii as of this complaint 29th I has not and will not arrive until 1 June. I was told by representatives that it is sitting in Alaska but when I spoke to "Vise" on the 28th she said it is being loaded on the aircraft and would fly out and arrive the next morning, now of which has happened not to mention that I would have had to pick this package up. So not only am I getting overcharged but lied to also. This is not the first time this has happened and someone should investigate this company. I run a small business and this has cost me business. tracking number 868752826577. I have lost business and money and had to reimburse clients as a result of these continuous situations.

My tracking number is **. It's 14 days that I have not received my product yet. I am told by FedEx Baku office that all the products have been delivered in Baku now, only the product is lost. It is the fault of the man who has shipped it. The product is missing in Paris and when it will be found and re-sent me is unknown. It makes me crazy. Please give me exact information. I understand you but you do not want to understand me. Please, please, please. I had it up to here. It is approximately 7 days I have been running around calling the office, writing messages but I do not receive any information without being told not to worry. I am under the pressure because I had promised someone this product. I do not know how much you understand me. Please tell me am if I am going to receive my product till 15 April or not? I have already lost my confidence in your responsibility. I am looking forward to your reply.

I had a package scheduled for delivery to me on 4/3/2010. I double-checked in the morning and it did say the package was out on delivery at 6:59 am. So I waited at home for the whole day for the package. I put all other things off just to wait for the package. I didn't leave my home for even a minute. Then in the afternoon around 5pm, I checked online again, it said 4:41 PM, "Customer not available or business closed". I was at home for the whole day. Plus, that package didn't require signature at all!

I called FedEx right away and when I finally spoke to a real person, I was told that the station was closed and they couldn't do anything and had no explanation. They could only try to get it re-delivered on Tuesday, 4/6/2010, which is three days later and they still cannot guarantee the delivery. Didn't we pay to get the package delivered? What I got is "maybe","we'll try" and "we cannot guarantee". I wasted my whole day to wait for the package which I need in a hurry and they just couldn't deliver it and made up excuses which are not true at all. What a terrible service!

I put an important bid for our company in the drop box near our office. I had arranged online for priority overnight delivery because the bid would be rejected if it did not arrive on time. The drop box shows that pickup is at 6:00pm and on that day it showed that it had not been picked up yet. The time was 5:15pm. The next day I started to track online and noticed no movement of the package.

After a lot of phone research, I learned that due to inclement weather, the drivers were told to pick up the drop boxes early. The driver who serviced this box never changed the pickup notice. If he had, I would have known to take my package to the shipping center.

I ordered a large package which I could not purchase locally because I have no way of hauling it. I took the day off of work today to ensure that I do not miss delivery. I heard a vehicle coming up the road, looked out the window and watched the delivery driver drove up my road, turned around in the circle and drove right past me, no stopping.

I called customer service concerned that this may have been the driver with my package. The agent said not to worry, it should arrive shortly. I checked the tracking online multiple times and ended up seeing the driver said I was not home. So I called back. The customer service agent was polite and did everything she could. She ended up transferring me to the local office where I spoke with another woman who said she knows the driver and he is not that kind of a person. So I guess that makes me a liar. Apparently, the driver called in saying that he stopped and has a door tag number and cannot come back. A door tag number says nothing about the driver's activity, only that he scanned a piece of paper. So, basically, I paid FedEx to deliver a package to me, I lost an entire day's pay, approximately $150, (and wasted hours watching for him) and ended up just being frustrated and upset.

On March 2, 2010 I received an automated message from FedEx Express at 8:02 PST. The message stated that a package would be delivered between the hours of 12pm and 7pm and that it required a signed receipt of delivery. This was a Nexus 1 phone for my son's birthday. I changed my schedule based on this phone call made by FedEx to be home for the delivery.

The phone was not delivered that day. It finally arrived on March 3rd at 11:30am just as I was leaving to go to a doctor's appointment. I lost a 1/2 day of work based on the phone call made by FedEx that this item required a signature at delivery and was given a specific time for the delivery.

I wasn't important enough for their Boone, NC driver to deliver to me. I went in 14" of snow to care for my customers at my business. I found out via online tracking about 30 minutes before expected delivery, that I was disregarded, after sitting here waiting!

After signing up with Amazon prime yesterday, I decided to order one of my client work orders from Amazon. During this order, they had an option for next day Saturday delivery, which is exactly what I needed, so I purchased. I also work another job at night where I get off at 4a m, so I decided to just stay up and clean my house, before you knew it was 3 pm and no FedEx. So, I decided to check the tracking on Amazon and noticed that FedEx said they tried to deliver at 11ish which is a "bold face lie". My son showed around 11 am and did not leave until 12ish headed for the Smithsonian Museum.

This order was for a contract work order for a client of mine that I was trying to fulfill for Sunday morning. Since FedEx did not fulfill their side of the contract, I lost my contract and $650 in prepping hours. I canceled the package and told them to just send it back. I don't need it now that you got me fired from my job and I lost money out of my own pockets. I will never get anything delivered from FedEx. USPS or UPS is a lot more reliable, and I don't think my word and integrity can take anymore beatings from this unreliable company. They also offered to deliver on Monday, which I think is a smack in the face. That's not what I paid for!

I waited all day yesterday, the 15th, because they said my package was on the truck and would be delivered. They never came even though they said they were in the neighborhood at 1:22 or so. I had a note on the door that I was home and no tag was left that they were here. Now the package has been returned and I have to go through this whole affair again. My husband is in the hospital and I lost a whole day waiting for FedEx. This driver should be fired!

I am very dissatisfied with FedEx delivery service. I have been tracking a package that was scheduled for delivery on 1/12/10. I have noticed an "exception" was entered twice referring to nobody being home for delivery on a package that doesn't require a signature. We have been home waiting for this package (which does not require a signature and can be left). I have made several calls to FedEx in reference to the package and was assured it would be delivered and I'm still waiting. They were not sure why it wasn't delivered the previous day. I know the driver never attempted to deliver the package because we were home and secondly, they never left a slip either day that they claimed they tried to deliver. I called FedEx customer service again and asked to speak with a supervisor and was told that they were busy at the moment and would return my call in 15 minutes. Of course, that never happened.

I ordered a package on 2/9/2010, paid for one day shipping. It was shipped on 2/10/2010 and supposed to have been delivered to my home by 2/11/2010. Here it is, 2/12/2010 and still no delivery. I called and complained. I was assured it would be delivered by no later than 5PM today. Well, it's now 7:35PM. Nothing. Get this, the facility it's supposedly sitting at is only 35 or so minutes away from my home! Another FedEx man delivered another item today, who had a longer drive from his facility than the one that's closer to me. How funny is that? Why pay for one day shipping when you get it in the 5-7 day shipping? This is a joke! I'm a full-time student as well as a full-time mom. I paid for one day shipping because I needed the item quickly. Here I am now without the item needed past the time I needed it.

I was supposed to get a delivery Tuesday, 2/2/2010. I was called from 678 290-7047 for an apartment #. There are no apartments where I live. Promised delivery on Wednesday, did not happen. Thursday, 2/4/2010, I took off for delivery and it never happened. Lost days pay. Here it is Friday 2/5/2010 and I called at 4:33 pm because I still did not receive the equipment for my daughter to use for school. I was told the driver came at 9:57 am. Guess what? He did not ring the door bell and left a notice.

I don't understand why I need to leave a note on the door, saying I am home ring the bell, duh! Isn't that what the door bell is for. I was reading the paper and other stuff from 9:00 to noon and no one rang the bell. After this time, I had visitors and they rang the bell and I answered the door. FedEx needs to train their employees much better than the ones I have has to deal with this week. I will never deal w/a seller that ships via FedEx again. Their service sucks!

I sent my computer to a friend to do some repairs and we used FedEx ground. The trip there was uneventful. The return trip however has been ridiculous. It shipped early Monday, Jan. 11th and was to arrive Tuesday, Jan. 12th. According to the FedEx tracker, it arrived in the Burlington, WA hub (which is 1/2 hour away from where I live) at 6:39AM and supposedly went out for delivery at 9:25 on Tuesday Jan. 12th. It never arrived and I continually checked the tracker until about 11:30PM to see if there was any info, but found none. The next morning when I checked, somebody had made a note that at 8:27AM on Monday the 12th, "Customer not available or Business Closed" delivery exception. Three things wrong with that: I was home all day, the time noted was almost an hour before the package was put on the delivery truck and the package did not require a signature to be delivered.

I called 1-800 GO FED EX three times over the course of the day. The first two times, they assured me it would arrive today (now Wed Jan. 13th). Well, 7:30PM rolled around and still, no computer. So when I called the third time, the person told me we need to do a trace on it because there were no notes made for that day that it was on the truck and so it may be lost. He also told me that when notes are posted, sometimes it may take 11 hours for them to update and show on the tracker. Now, it's after midnight. It's Jan. 14th and I checked the tracker once again. There is a note posted as Jan. 13th, 9:40PM for delivery exception saying "Unable to locate address-street number". What a joke. I live on a dead end street that has a whopping total of 5 houses. My house sits close to the street, I have numbers on my house and numbers on my mailbox which is right in front of the house.

On the same day, this delivery was due to arrive (Jan. 12th) we received a package from UPS without incident. Over the Christmas holidays, we received numerous packages without incidence from UPS and USPS. Over the past couple years, I've received many, many packages without incidence. I even had a note on my front door all day today telling the driver I was here and where to leave the package. It's all very fishy and doesn't add up, I don't know what's going on but none of the tracker info is truthful. The notes they're making are completely bogus and this is the last time I will ever use FedEx. My fears revolve around what kind of condition my computer will arrive in.

On Jan. 11, 2010, I shipped a package priority overnight from Spokane, WA to Carson City, NV and advised the receiver of the shipment. At 15:30 on the 12th of January, I was contacted by the receiver that the package had not yet been received. Tracking the package, I found that the package had been sent to the hub in Memphis, TN. I see no way that the package would ever arrive the next day due to circuitous route FedEx chose to send my package. It was a time-sensitive package which contained important documents which still at this time have not reached their destination. All this and a hefty rate to achieve a delivery time comparable to a USPS delivery. Time will tell if their claims office lives up to their promise to pledge of making restitution for not honoring their delivery promises.

I ordered some clothing as gifts for friends. I was waiting at home on the estimated delivery date. The driver never showed up. I called customer service, and I was told they were going to redeliver the next day. And I am waiting whole day today. It's 7:40pm now. The driver still didn't show up.

I called the customer service, and I asked to speak to the supervisor, because I know they will tell me same thing they told me yesterday. After about 30 minutes of waiting, they hung up on me. Don't use FedEx. They are very irresponsible!

Dec 23, 2009 at my resident, my wife found an attempt to deliver tag on the front door from FedEx. My wife was home "all" day inside the house and heard no one ring the door bell are knock. On that tag it says that you will try to deliver Dec 24 2009 before 1700 hours. So, again my wife made sure she did not go any place and even put a note on the door stating that she was home.

Now this is Christmas eve and my wife needed to go out, "but did not leave beacause of [their] notice". When I got home from work around 3:00 pm we made sure that we kept an eye out for the FedEx delivery person. Now we got to 1700 hours and still no FedEx. The delivery tag states it's from Verison, DT1021 8936 9346, 430968616125.

Now we get to Monday 12/28/09 and my wife is a senior and not a good driver. The FedEx office is over 25 miles away from our resident and that would be 50 miles away and round trip. I took the time to go to the FedEx on Havana and contacted the clerk. The clerk said that they had delivered that package. I said no you have not. She said it was addressed to Susie 16-- Iris Court. I said oh that great, that's my neighbor. I live at N. Iris Court. Which now shows that the driver cannot even get his numbers right when we have them on the mail box, and large numbers on the house.

So, [their] driver lied and left a message for us to wait for a delivery on 12/24/09 all day and part of christmas eve really is bad business. It really put my wife out because she had things to do christmas eve before that evening with our family coming to our house. I contacted the manager there at the Havana office and he said he was sorry.

I don't care how sorry FedEx is, the driver should have made contact with us when he delivered the right package to the right house. This is very unprofessional how FedEx does business when you require someone to be expected to be there "per your door notice". Yes, this is just a package. Jobs are hard enough to find but this incident was totally uncalled for by a driver that does not care about his job and this actually put us out on time lost needed to do other things before christmas day. I hope you don't take this complaint lightly.

Very POOR.

Something else, try to get a phone # to any kind of manager, branch or regional, to let them know whats going on, its impossible. They don't have a way for customers get satisifaction. The operators on 1-800 numbers are like parrots, say memorized speech over and over and tell you there is nothing they can do, but put in note to the branch your having trouble with, for them to look at.
Do you actually believe any body is going to tell on themselves to a higher authority that they are doing a bad job? Pleeeeease !

Any stockholders looking at this? DUMP your stock NOW! this company can't survive. Check out "fed ex complaints" on web.

I have been waiting since Dec 21st. for Fedex to deliver my 8 year old daughter's Christmas gift that I ordered from ToysRUs. Fedex keeps telling me they can not deliver it due to the weather. They said they tried to delivery it ON Dec. 21st, Dec 22nd and Dec 23rd, Yes we had 15 inches of snow Dec. 18th 09 but my road and drive way was clear early Dec. 22,09. Fedex also said they tried to deliver the item Dec. 24th at 2:18pm but no one was home THAT IS A LIE they DID NOT attempted to delivery it on Dec. 24th or any other day, we were home waitting for the package. in fact my husband was outside. He would have seen FEDEX. Fedex told me they will try to deliver the pacage Dec. 29th. after Christmas. So thanks to Fedex my little girl can't have her Christmas gift till after Christmas. I will never order anything from anyone again as long as they use Fedex for shipping.

I ordered mdse in plenty of time for Christmas. It was shipped to my office on 12/16/09..Website said they attempted on 12/18. noone was at office @ lunchtime. next attempt @ 12/21 at 3pm. noone @ office so they left tag to sign for package to be left at door. we did. they told me on customer service line that they never intended to deliver it again they left tag just because they have to. ?? WTF?? does that mean. They keep putting the package they are not going to deliver on the truck and now I can't go pick it up, but they don't plan on delivering it until after christmas. They would not let me talk to any managers?? I won't use them again for sure.

I sent a Christmas parcel to my daughter in Thailand through Canada Post/Fed Ex on Thurs Dec. 17th 2009. There is a 4 day shipping guarantee with this company. Today, Monday Dec 21st I received a phone call from Fed Ex in Misssissauga that they cannot send my parcel because it has hair dye and chocolate in it.

I assumed it was on it's way to Thailand. Why did it take 4 days to call me? Why was I not forwarned at the post office in Fonthill that I could not send those things? It was clearly written on the ouside of the parcel and I packaged it there. The person that called me expected me to drive to Mississauga to pick up the items that they were not sending. I live in Niagara and it's 3 days before Christmas.

My daughter will not have her presents to open up for Christmas.

I ordered an item through a website that i have used multiple times. This time the company chose to send the items through FEDEX. The package was schedule for delievery on THursday the 3rd. I took the time off of work to ensure that i would be home for the delievery. I saw the truck while doing my yardwork, it drove past my home and didnt even stop, i figured that it wasnt my delievery. When i tracked the package the next day the're web site stated that there was no one home to recived delivery for the package at 1451. I took Friday off so that i could wait another day for my delievery. I waited until Friday afternoon to check their website again, at this time it said at 1056 they were unable to locate the address.

My boyfriend called for me around 1420 and was told that the item would be delievered with no problems on Saturday. I called there processing station on Saturday morning to ensure that it was on going to be delievered. I was told that it would be delievered between 0800-2000. I called back at 1538 to ensure that the item was indeed on the vehilce and i was told once again that it would be delieverd at the previously mentioned times. It was at 1951 i called again, and was told that it would be delievered another day was unable to be delievered. I was told that it was the company policy to not discuss route policies and deliquencies of it drivers.

I was then told to call back another day to recieve information about my package and why it was not delievered. When i requested to speak with a manger i was told that there were was no one that i could talk to and that they couldnt give me a phone number or e-maill address at which i could make a complaint. When i became adgetated they took my phone number, told me that they would have someone call me tomorrow and the phone was propley hung up ending the converation.

FedEx needs to deliver packages as contracted. Takes your money and then calls to ask if you will meet them down the road or pickup at their site -How can they charge fee's for services not rendered? US Postal Service, UPS & Staples have them beat hands down!

My father shipped out a package on 10/25 from St.Louis , MO to come here to Northern Colorado. Estimated delivery was Today, 10/30/09. I have to work at 5 and it is 3:27. This package contains a very important legal document pertaining to a family estate. Honestly, how long does it take to ship a briefcase with papers in it?

Yesterday, FedEx tracking stated parcel was on truck for delivery. Did not get parcel; website stated no one at home, not true.

Today I was waiting at home again. there was a slight knock at the front door; I was extra alert, so heard it.

Driver did not ring doorbell yesterday or today.

I was supposed to receive a FedEx Express package by 10:30am today. It's 1pm and I am still waiting for this package. I don't live in a building with a doorman and the package contains personal confidential information that I need to receive myself. Their customer website states the following..."Our Tracking page provides timely package status information, but we cannot predict the exact delivery time for a particular package along our courier's route. However, you can expect it to arrive by the scheduled delivery commitment for the service chosen."

Obviously this is false as my package is 2 1/2 hour behind. I called their customer service department at 11am and was informed that they'll look into this ASAP. However, they couldn't get in touch with the driver to find out an estimated delivery time for me. She's put out an urgent request and that a trace agent will be in touch.

When it was 12:30pm, no one has called me. I have no updated information and my boss is wondering when I'm coming into the office. So, I tried their online customer chat and the representative promised me that they're "doing everything they can" to make sure that I get the package ASAP. However, she couldn't get a hold of the driver either.

All in all, where is the driver? Can't FedEx keep track of the status on all their deliveries? Why do they have a customer service department if it's pretty much useless?I don't think FedEx understands that we have to go to work and therefore, do not have the time to sit around and wait for their poor delivery service. It is now 1:30pm and no package, no update, no phone call, no email, NOTHING. I am late for work! I don't have time to sit around and wait for something that is late.

Placed an order for a computer part through my Houston based supplier, on Wednesday, 10/07/2009 for over-night delivery to my address. Found out around 6:15 PM on 10/08/2009 that "the plane was delayed in Austin, TX". The tracking information showed that the part was in Austin BY 10 AM today, yet they did absolutely nothing to re-route the part to get it here on time. I run a computer business and now have to reimburse my customer for the cost of overnight shipping for which they will not get the part on time now. I lost money on this and was told that my supplier, who shipped it through FedEx, will have to request a refund for me.

Here I am stuck with a part that the customer will not take receipt of because they are going elsewhere to get the part. FedEx - another job of costing someone money AND a customer. As long as I live I will never, ever, ever, use FedEx again. I will also inform everyone I know of how FedEx is careless in their handling of customer complaints.

When I contacted them about the issue, the lady simply told me that there was nothing that could be done. If I wanted a refund that I would have to take it up with my supplier. She actually sighed with sheer disgust, when I asked her what I was supposed to do! I hope they get sued right out of business!

they call and ask directions and then enter a entry in the tracking system like the common ones I listed above.

the bottom line is they are a bunch of liars and it seems the lies are from a class they go to because they tell the same lies over and over.

because I know they will be late and they might be days delivering a package. whats for sure is they will lie to you and couldnt give a crap about you or your package.

to do my personal best to rid my company of the unethical liars that make up the company FedEx.

if iots continue, we will close our fedex account.

We receive and deliver FedEx packages a few times each week. Our office never have problems with UPS or post office. However we frequetly have problems in receiving packages from FedEx. Because there are scaffoldings outside the building, the drive would not even stop at the door to check. They will just log in "incorrect address" or "business closed" and then they just don't deliver the packages. This didn't happen one time but constantly. I think the drivers working for that office are lazy and tried to minimize their work as much as they can.

For the past 6 months, we had this problem. In between, sometimes the packages were delivered and the delivery guy said he was the alternate guy not the regular guy. He didn't have problem delivering the package at all. I complained to 800 cusotmer service and I complained at their office at 149 Madison Avenue, but nothing changes.

At this FedEx office, there is always a line and you can hear other customers have the same complaint. It seems many customers have to go themselves to pick up the package. Why do we have to pay that much money if we have to pick up the package ourselves? I am more than happy to use UPS, unfortunately, the client in California likes to use FedEx. So I am pushing my client to switch service to UPS.

My recommendation to everyone is NOT to use FedEx. Their web tracking and 800# service is good but ground delivery service sucks. the Madson Avenue office is particularly bad. The service is underpar and the office is running very inefficiently. UPS is doing a much better job in NYC. Also, we should consider using post office and they have a great price. Any other mail delivery company is better then FedEx. FedEx enjoyed their monopoly for too long and they took their customers for granted. Particularly at Madison FedEx, they do not care of their customers at all! They worked like a government bureaucracy.

FedEx suxs. So I order a phone to be shipped overnight. Well that was two days ago. When I tracked the phone on Fedex's page the information for it ends two days ago. Apparently the Fedex guy is just driving around with my stuff on his truck. He's taking my property for a tour of the city, day after day. Maybe sometime this week he might feel like delivering a package that was paid to be shipped and delivered overnight. Its so sick, you call them and they tell you its coming. I don't even think they know where my phone is. They are so lazy at least UPS delivers stuff on time. I'm out a phone and the money I paid for it, but the good news is Fedex is out, yet another customer.

I live in a n apartment building and I am waiting for very important medication. I was here all day waiting for it to come, and I finally went downstairs to see what was going on. When I did, I found a door tag attached to my building's front door. I gave them my bell number and they have my name and I also have a door man. My package was not delivered and I now have to go pick it up.

The following day I heard my dog outside barking. I went outside and saw a "Penske" rental van in my driveway with a guy with a Fed Ed uniform on in it close his door. I called my dog in, asked the guy if everything was o.k. and he just drove off. On the package tracking it noted homeowner not home or available. What a crock. Now I have to wait 3 more days for them to deliver. What weak attempts to deliver. Why would he do that? Never a problem with UPS!

I had a package arriving from US to Egypt, it arrived in Egypt after 3 days which is good but i had to wait 2 extra days before seeing status changing to Clearence delay. I was just waiting after until i decided to search for Fedex number in Egypt which is wrong on Fedex website, it seems that they don't update their page and i received a notice by mail that my package was held at the customs, i checked number to call them to understand why they are sending me such notice, is there something required from me? the phone number on the notice is also wrong!

Well, I finally managed to get a number for Fedex Egypt after 3 days of waiting, when i called, i was told that it is held on customs so i asked if anything is required from me, the answer was "no", i told the guy so why i received a notice? he asked me to hold then came back advising that i should make a delegation for Fedex to clear the package (why no one told me that before!) so i did and fax it to them, the next day i received a second warning notice from Fedex that my package will return to sender or destroyed!!!, i contacted Fedex number again and explained the whole story again and that i provided a delegation yesterday (it seems that they don't keep record of customers calling or able to track anything) he advised that this second notice is for telling me that it is held in the customs.

The next day, i received another papers from Fedex which is a copy of the request done by Fedex for the customs and Customs feedback, i can tell you that i have spent almost 3hours trying to understand what those papers were about and what should i do with them, as usual, i contacted Fedex and as usual, they told me that it is pending clearence from customs, so i have to repeat the whole story with my contacts with Fedex, after she told me that if something is needed from me, they will contact me

so i asked her why did i receive papers from Fedex request with the customers, she hanged a little bit before asking me to hold, after some long time, she came back and told me that she will put me in contact with their guy in the airport who advised me that those papers needs to be signed by some governamental party to allow my goods to get into the country (like i was supposed to know that by my own!) and i have to do it by myself as it is outside the airport! he advised that once i have the approval, i should contact him so he send me someone to collect the approval (Thanks God),

I managed to get the approval two hours after (good thing when dealing with governamenal entity), i called same number and resaid what is going on adding what i am requesting now as i was leading the whole process, i know what is going on more than them, but she advised me to call the call center (i didn't know that the number i got was the custom departement within Fedex) so i called the call center and explained what is going on and what i am requesting, he advised me my details so he can send someone to pick up the approval (he seemed new starter as there was someone beside him telling him what to ask me, it was surprising that they didn't get my info by themselves specially that i provided them the tracking number where my info are listed), well the courrier got and took the approval,

two days later, it is still same status, no one is contacting me to let me know what is happening and the call center doesn't know anything (i believe the only tool thsy have is the tracking tool that i can check from the net which is not very clear to understand what is going on) so i decided to write this complain on Fedex as i still not getting any concrete step nor does they keep me updated.

I forgot to mention that it is currently delayed from the initial expected date by 5 days and that i choose "international priority service" to get it soon but for sure i regret to have chosen Fedex for this shipment and i regret more that i have chosen "international priority service", it is really slow. And i still don't know how much will they surcharge me

i scheduled a pickup on 30th june, tuesday. It is a prepaid ground shipping. If i dont get the item back to Ozark electronics then they wud charge $998 plus tax on my credit card...i stayed that whole day waiting for it, they didnt show up. Again today (2nd july)i had scheduled a pickup and yet again they disappointed me big time. I thought fedex was a good shipping service but it sucks big time. Today again my whole day was wasted.

NOW I am sitting on hold, let's see, for 1 hour and 10 mins so far wiht no customer service person. Just a recorded message "One of our Fed Ex representatives will return to your call as soon as possible". Does that mean never! I have had it. I will never use Fed Ex EVER AGAIN

Fedex failed to deliver the package in the time required. The package was damaged and half open.

For two weeks now I've been at war with fedex ground.

I ordered a 4lb harddrive, via 3day service. The day of delivery checked fedex web and it stated that there was a security exception. That was a lie. I was at the office all day no one showed. Didn't receive package until the following Tuesday and it was damged.

I sent it back. The company sends it back thru fedex. Same problems as the first delivery attempt. Est arrival jun 5, driver never showed but fedex website says they did. Security exception. That's. A lie I waited all day for the package. Call fedex useless. Scheduled for jun 6. Waited from 9am to 8pm no package. Check website and it says that driver attempted business closed, that was a lie also.

The company spends between 150'000-350,000 a year using fed ex. Company checks and order forms for 12 florida stores were needed to be sent out today. Post office was already closed or this would be a non issue.

Paid $43 for fedex to deliver a small light letter to Paphos Cyprus. ended up in different city, no evidence of receipt at correct address. what does one pay for, an 82cent stamp would have achieved better performance. this was global express guarenteed.

To top it off I now have to call another department to "see" if they'll re-emburse me for their mistake. That Charity event is not receiving their check nor are they receiving the note that went along with it. How sad. I won't ever use Fed EX again. We have business accounts, personal accounts and you know what. I don't care if its only one person, this onw person has a big mouth and will make sure others here about the agent who could care less and acompany that doesn'tstand behind its product.

I will probably have to drive over an hour away to Beltsville and get my package myself since the drivers are getting paid to do nothing. I am very dissapointed with this service and will stick with UPS for as long as I live.

I have a senior citizen at home who is able to receive packages when they are delivered. UPS, DHL, no problem..but FedEx can't seem to get it right. A few months ago, I had a delivery. The first attempt failed. The senior citizen said that she never heard the doorbell. I signed for them to leave the package, but got more failed attempts and had to take off work to pick up my package. Today was incredibly frustrating. Yesterday, FedEx posted a note for delivery failure. But the senior at home heard the driver! She hustled down the stairs and by the time she got to the door, the truck was gone! Now I say senior, but this woman walks 5 miles a day, so it's not terrible difficult to get to the door.

Today, I stayed home. I went into the garage, door open to hear the bell or a knock, 8 minutes later I come back (and I mean 8 minutes) and there's another sticker-no delivery. No I don't want them to leave an expensive item at the doorstep. I call the 800 gofedex and they are useless. I say. Hey the sticker is from 6 minutes ago. If you contact the driver, he can redeliver today. They can't contact drivers. How insane is that. There's no way to contact an employee? Well I did a little research and found that these drivers are independent contractors. They're worked like dogs and FedEx gets richer.

I have no idea if I'll get my package because I can't seem to get to the door in the 2.7 seconds the driver waits to see if we're home. I now have a standard note to contact any business online that I want to order from and ask if they use FedEx ground. If they can't switch to a different delivery firm for my package then I'll have to do business elsewhere.

I've lost a day at work (which nowadays is risky - I could get laid off) and I can't be home another day. I might as well have driven the 500 miles to get my package from the vendor.

I ordered a computer from Dell, through tracking number, I know the package would be delivered on Sat. I had been waiting for a whole morning, left the door of my room open in order to hear the door bell. Around 2 pm, I checked the website, found out the delivery today is marked as unsuccessful attempt. I called the FedEx 800 number immediately, the representative contactd the driver. The driver said that he indeed saw cars on driveway, he knocked on the door ( why didn't he use the door bell?), nobody answered, so he assumed nobody was at home and left.

I asked why he didn't use the doorbell? It is a house, and nobody is able to hear his knock. The representative told me that the driver would try to deliver the package from 4pm to 8pm in the evening. Of course, it never happened. I called the 800 number again in the evening, this time a supervisor answered my call. He talked like a machine gun,in a very fast speed, doesn't give you time or opportunity to talk.I had to ask him to stop talking several times, so I can explain my case. He told me that I have to wait at home on next Tuesday for the package,the time for delivery? he doesn't know.Do I have a fulltime job as he does? Or leave a note to ask the driver to left the package there. I told him it is a 1000$ computer, it is unsafe to do in that way, because FedEx claim they are not responsible for the loss of the package in such situation. Basically his attitude is this is company policy, like it or not.

I have been staying at home, waiting for the package from 8am until 8pm, dare not to leave the house, dare not to take a nap, checked the front door multiple times, listen to any sound may sound like a doorbell or knock. My whole day is ruined.

Ordered an iPod from Apple. Did not check, waive signature-my mistake. Fedex tried to deliver at 9 am, I was at work and called Fedex at about 3 to request an afternoon delivery, they said they would deliver after 4:30. I goot home the next day and there was a not on my door delivery attempter 9:20. Called the second time and the person said she would look into it and call me back-she never did, after an hour I called again, this person said (here''s the second lie) that they could not deliver it in the afternoon, because Apple had paid to have it delivered before 10:30 in the morning. She als said I could pick it up. I asked where the place was but it was too far from my house.

So the next day I stayed home in the morning for my before 10:30 delivery. Around ( the phone rang, I picked it up after 2 rings and the perosn hung up. I hit call back & it was Fedex. I guess calling to see if I was there. I went through several people, it turns out the woman yesterday, who lied about the 10:30 pick up, also had the iPod pulled from the truck, I assume spitefully. Finally I got a menager who had the grace to be embarassed by the terrible performance, but could only offer to have it put on a truck for the afternoon. I do not beleive her because they have lied straight ahead. I'm now waiting to see if it ever shows up.

I lost a morning at wok and the delivery is three days delayed.

The first incident was when my husband was deployed, I am a military wife . I had just delivered my son he was three days old. I got home just in time for a glider that I bought to be delivered by Fedex. The day it was supposed to come they never delivered it. I called they said they had the wrong address and couldnt change it , I would have to call who I bought it from to change the address. I called the company I bought the glider from and they said they gave fedex the right address to begin with and gave fedex a call anyway, who claimed to have now fixed the situation. Needless to say within the next few days still no glider. I had to go down to the fedex store with my newborn still recovering from childbirth pick up the gilder by myself and bring it home!

The second incident: I live in a duplex that was remodeled into a one family home so one side of our house has a gate that leads to the back yard and basement. The other side is our garage , there is no front door to the house at all. On the side with our 12 foot Iron gate there are numerous signs saying DO NOT DELIVER anything to this side of the house instead please go to the garage because we do not use this side of the house. We have our mailbox, and a doorbell next to the garage as well as a little place to put deliveries. Today I got a delivery from fedex on the garage side with no problem.

Later this evening we had strong winds and my husband went to check something on the basement side of the house, there was a box that was sun washed that had been thrown over the 12 foot gate. He brought it into the house and when we opened it , it was Gourmet cheese I had ordered! Needless to say the cheese is bad now. I called fedex and complained only to learn it had been delivered 4 days before. I use the term delivered lightly, I should say thrown over our 12 foot Wall/cast iron gate! The cheese came in glass jars with oil in it. None of the glass had broken thank goodness but why would a fedex person throw something over a 12 foot cast iron gate with a sign in front of him saying to deliver to another side of the house?

My order of Gornet cheese was spoiled!

Every single time I get packages delivered using fed ex, they come days late and every day I check the tracking status and it says attempted delivery. I do not work outside of the home and am here every week day and have a security system that shows every single person or vehicle that enters our property. On this delivery, yesterday and today it says they attempted delivery. That is such a lie and I had 4 people working outside all day today.

The consequences are when you order online and are expecting a delivery you paid for, you want it the day it is supposed to get here. I am going to get the drivers name and do everything I can to get him in whatever trouble possible. I shop 80% online and fed ex causes much mental anguish for me.

I put my package on a hold to be picked up after there had been an attempted delivery because I was out of town and no one would be home to answer the door. I went to go pick up my package this morning and even though it'd been put on a hold, it was sent out for delivery anyways. So, I left work early today and waited for my package for an hour an a half while tracking the package online until it said that there was an exception - customer not available or business closed. The delivery man didn't even try to deliver the package to the house.

So then I spoke to a representative who told me the package was on hold and had been at the facility for an hour. I drove to the Fedex store again for the 2nd time to pick up my package only to be told it was not there and the driver could not redeliver it. So Fedex, (the bright minds that know how to sort packages!) expects me to go there for a 3rd time tonight to pick up my package that I should've gotten in the morning had they done their job right and held my package like they were supposed. I've been chasing my package back and forth and this is ridiculous. No one should have to chase their package around if the company is doing their job right.

Ordered supplies for my business that were shipped via Fedex. Items shipped from TX 3-20-09, ran track data and stated would be delivered 3-23-09. Rechecked track data Sunday 3-22-09 to make sure still on track and tracking data stated parcel at OKC, OK and will be delivered 3-23. 3-23 which was a Monday came and went, no package. Ran track data again, now all of a sudden it stated parcel delivered Saturday 3-2109 left on doorstep! How can this be, the tracking data changed!

My busines is located at the same location as my residence, we were home all day and nite, Fedex never came. Called the main Fedex number 3-23 and was informed they'd contact the hub in Joplin, MO and initiate a trace. Called back 3-24 and discovered this hadn't been done yet? Expressed my frustration with the fedex cust svc agent who tried to call the Joplin hub and only got an answering machine! At 11 am, no one would answer the phone! The parcel contained hazardous materials (aerosol paint) that usually I must sign for, now all of a sudden it was left on doorstep...hmmm.

The items in the parcel that fedex mishandled and apparantly lost contained items to complete an order for a customer, a $550 order! Customers don't care what problems fedex caused me, it's not their problem it's mine, which is true. Fedex in Joplin dropped the ball pure and simple, there is NO excuse for a driver to deliver to the wrong address! This is 2009 with motor vehicles, watches, and computers...it's not like he was on horseback, using the sun to tell time, and carrying a stone ledger.

I will never use fedex again as my business is only starting and building a reputation is crucial and fedex just put a big dent in it over the mishandling of one small box! They've delivered here twice a week for over a month, not like they didn't know where I lived!

I had a 2 day delivery scheduled to arrive today. It stated on the tracking that a signature was required and I called Fed Ex about it since I was at work. They said if I left a note with the details..the driver will leave it. Nope..he didn't. He arrived 10 minutes b/f I got home and left a door tag. I called Fed Ex explained what I was told to do and they never left it. It didn't need a direct signaute. The operator then told me I could pick up the package between 6pm and 9m tonight.

So I ran down there about 6:45 to pick it up. The building was closed and no one was there. There was a sign on the door saying that it was only open between 5:45 and 6:15 despite the operator said it was open from 6-9pm. I called Fed Ex again...sorry nothing we can do you will have to wait until Monday...despite I had 2 DAY delivery. I can't sit and wait at home all day waiting for a package when I have a job. Fed Ex can't tell you an estimated time nor will they call you when you leave your number posted on the door.

Fed Ex transferred me over several days from one person to another until we received the bill and they said they would NOT guarantee the delivery due to bad weather and will not notify the client because they do not have the time to call everyone! They will not reimburse the $62.37 because of bad weather.

The package was expected to be there for an early meeting.

I waited for two days for my package, three hours each. The driver said he was there but I never heard the door and there was no notice on the door. I tried to change the address to my work address but they did not let me. I have to go now to the warehouse and miss have of days work.

We ordered a gift that was to be delivered Thursday Feb 5. On that day we received a phone call from someone at the Bakersfield office saying the package missed the truck and could we drive to Bakersfield ( 1 hour and 30 minutes) to get it. After informing person we could not, they said it would be delivered the next day, Friday. We stayed home all day waiting, no delivery. Left for dinner after 5 pm, came home and saw tracks at the gate, no note, no package, no phone call. We call first thing Saturday morning to inquire and the package is lost at this point. I get 4 people, all with different excuses. Finally, the secretary says the driver has the package on his truck and would be delivering it. I ask for an approx delivery time. She said they don't give delivery times. So... we wait all day?

We are still waiting. We have things to do other than wait on a saturday for a overdue package/gift, with no recourse. It will be UPS from this day forward, we have never had a problem with their company. If the package is not delivered today, i need a number to call instead of venting here on an internet site.

late gift very inconvenient. not to mention unprofessional.

I have instructed my authorized representative in Belize, Central America, to send me on a urgent basis, 2 lbs, of our Habanero Hot Peppers, here to Aruba, because we have an important client who need a long term contract for hot pepper delivery. Since I know that we have what this client need, I commit myself to have a sample delivered to him in just a couple of days, which he agreed!

On January 20, 2009 my representative in Belize delivered a package containing +2 lb of Habanero Pepper to the authorized agent in Belize. The next day (January 21, 2009) the package left Belize to Miami, Fla. USA.

Today it is the 26 of January, 2009 and nobody in FEDEX USA, Belize and Aruba can tell me exactly what is going on.

The FedEx agent in Belize gives us a cellular phone number to call in Miami (!) which we did call and first it was that 'paper is missing', then that it was the weekend, then other paper is missing, etc... Today, I called the cellular number of FedEx (!) in Miami, and a lady, absolute not in a good humor, just limit herself by telling me that 'it will go out today!!!

Now in the afternoon of January 26, 2009 I decide to call FedEx Aruba, to know if the package arrives, and to my bitter surprise they told me that nothing have arrives...maybe tomorrow! (ONE WHOLE WEEK AFTER THE DATE OF SHIPMENT / TALKING ABOUT EXPRESS COURIER SERVICE).

Then the lady at the FedEx in Aruba decides to 'help' me with finding out what is going on. She uses the computer to communicate and after trying so many times, she told me that the system is not allowing her to get into the Miami Office, and Miami Office is blocked and she is not receiving any response!!

She promise me to go check what can be done... and right now 'the day is gone' and tomorrow it will be a week, that I have send some fresh samples to Aruba, from Belize to Aruba, via Miami, and at this point NO ONE CAN TELL ME WHAT IS GOING ON AND WHERE IS THE PACKAGE AND WHEN I WILL RECEIVE IT.

The worst part of this is that those fresh samples by now are wasted and worthless to use as a 'marketing material' with my client.

After ordering an item it was shipped by Fed Ex. The driver made one attempt at delivery then the package was held for pick-up. I called Fed Ex to complain and 3 days later received a phone call at 7:30am on a Saturday. It become apparent that Fed Ex cares nothing about customer service nor customer satisfaction. Allowing employees to get away with not doing the work they are paid to do is a disgrace!

I purchased a gift from Boudin Bakery in San Francisco, to be delivered 600 miles up the coast in Oregon. It was shipped on Dec 22 using Fed Ex 2-Day shipping. The weather has been terrible in Oregon, so I wasn't really surprised when the package didn't make it on the 24th. However, when it was still on a truck coming from Sacramento on the 26th, and didn't get delivered until the evening of the 29th, then I was upset. I contacted Fed Ex...they could care less, especially since I wasn't the one who actually shipped the package. They told me that Boudin Bakery would have to file the complaint.

Fortunately for me, I ordered my gift from Boudin Bakery -- a STELLAR company. They gave me a FULL refund ( product and shipping) on the morning of the 29th even though the problem wasn't their fault. The refund was credited to my card THE NEXT DAY! I have encouraged Boudin Bakery to cancel their contract with Fed Ex and try someone else (although I know that even UPS isn't perfect).

I order a package from Saks Fifth in Cincinnati Ohio,on Dec 18 2008 They shipped via FEDEX air 2 day delivery on Dec 20, 2008 for Xmas. Package never arrived. They then promised Saks that the package would be delivered on MOnday, DEc 29th, 2008. Now they tell me my package may not get delivered till Jan 5th due to a clerical error ghostwriter stopping delivery til Jan 5th. I've had several problems in the past with FEDEX and I'm FED Up. I prefer UPS they are efficient and timely. Packages get to you when they are suppose to.

Thank you for your email. We apologize for any inconvenience you experienced with this shipment.

Please be assured that we have sent a follow up message to the Terminal on your behalf with regard to this shipment and requested them to give you a call back as soon as information becomes available.

Thank you for your patience and for shipping with FedEx.

I called customer service today and was informed that the terminal is closed today and will reopen tomorrow. Which means the earliest my package will be delivered is on Wednesday, 8 days past the estimated delivery date. That's if the Seattle facility is overloaded because of other shipping delays in which case it will be delivered no later than the following Monday, Jan. 5, 2009.

This is why I will never ship anything by Fedex again.

On December 16 (with the guarantee of delivery by Christmas eve if the order was mailed by December 17) we ordered three expensive gifts for three of our seven children through FedEx. On December 23 the package arrived in Portland Oregon and we were sure that we would receive our gifts by the next day.

On December 24, we had not received the package so we contacted the 800 number. We were told that they would not be delivering the package until the day after Christmas, but if we wanted to we could go to the warehouse on Christmas day and pick up the package. We confirmed the next morning that the warehouse was opened and ventured through the snow 45 minutes away to pick up the package.

When we arrived at the facility we were greeted by a rent-a-cop that informed us that the facility was not opened and they were not sure why the call center kept telling people the facility was open...so needless to say we wasted over 2 hours of our Christmas day due to the call center's stupidity. We AGAIN called and we were informed that the trucks would be out the day after and that would email them to let them know that we should be first priority. AGAIN no delievery the day after.

AGAIN we called the call center and was informed by a broken english foreiner that ground doesn't deliver on the day after, that we had to wait until December 27 and they would be out in force. (Does the right hand not know what the left is doing? The stories were never consistent).

On December 27, the three kids waited and waited for the fedex man to deliver. AGAIN they did not deliver. We called and they said due to the treacherous weather they could not deliver. Funny...I called my brother and informed them of the new update and he stated that it was funny since they delivered in his area which was almost impassable due to the snow. I am then informed that they wouldn't deliver until the 30th. Finally, on December 28th on a day they don't deliever we arrived home to find our package on our doorstep (I was beginning to think that the fedex man was one of those fables like the easter bunny or the toothfairy).

Needless to say that the three out of the seven kids that didn't receive their gifts on time did not get to experience the same Christmas holiday the other four did...in a time that parents try to form equality, especially in blended families this made it difficult.

I had a delivery scheduled for 10:30 AM Dec 24th contents unimportant. Package sat in Newark, NJ. Called on the 24th to Customer service and was apologized to and was told the package will be delivered on Friday the 26th. NO PACKAGE on the 26th. A trace was placed and Saturday delivery was promised. The package went to Romulus, MI hub Friday night and has did not make it out for delivery on Saturday as promised YET AGAIN.

I called at customer service at 5:30 am, 8:30am, 10am, 12pm, 2pm. Each time I was told to call back later until one woman said it will not be delivered until Monday. I also asked if the shipping fees will be refunded and was told they will not be refunded due to weather delays. The first delay was weather related but if someone with a radio or televisions can read surely could have rerouted packages to other areas the stop further delays. The second and third delays were not weather related. 2 further overnight deliveries could have been made. This is the type of service that would make most companies fail and is inexcusable. I will make sure I never use fedex again.

I ordered 2 packages via Fedex on Dec. 21st that were guaranteed to be here Christmas Eve by 4:30pm. Needless to say, both of them never arrived. One was for a party I was going to on Christmas Eve, which wasn't a huge deal (my mother understood), but the other was a gift for my 5 yr. old daughter on Christmas day. My husband spent hours on the phone with Fedex trying to figure out why our packages weren't there. He was put on hold for 72 minutes waiting for a manager just to get disconnected.

When he called back (waited another 30 minutes), they said a manager wasn't even there to take our call. He was also told that there was nothing they could do, and it wouldn't be delivered until Dec. 26th. Well, today is the 26th...still not delivered. My husband called again, and now they say it won't be delivered until Monday because of the weather, but if I wanted I could pick it up. It's only a half an hour away from me at one of their facilities. So, what will take me about an hour round trip to pick up, they can't deliver for 3 days.

I am now trying to get back shipping charges since I had paid extra to have them delivered before Christmas. I also had to go out Christmas day, and try to replace the gift for my daughter that wasn't here.

I requested the package to be delivered after 5pm; however, the request was denied by Fedex Ground. I called again (1800 GO FEDEX!) to find that they are not able to reach the terminal. I waited for 2 days and they are still not able to reach the terminal, Wilmington DE. Additionlly, the address they provided me was 2 Commons Rd and when I arrived at the location, they gave me a copy of directions to 6 Dock View Drive. Wired Management and misleading information from the main office.

Finally reaching at 6 Dock view drive, it only helped elevate my frustration to find that inspite of my request to hold the package, they had sent it for deliver and with a choice wait couple of hours at office for the driver. I still have not got my package and will call DELL to reship the package with UPS. Complaint Number...still waiting on the phone.

I have place an order for a computer to be shipped to me on 12-24-08 2nd day ground. The order was picked up by FEDEX on 12-21-08 and expected delivery was 12-24-8. I called FEDEX on 12-23-08 and left special instructions to try to ship the package by 2:00pm on 12-24-08. The instructions were given to the driver. I called 4 times on 12-24-08 to track my package but FedEx mentioned that they do not have any way to track the driver. I was waiting for FedEx delivery till 5:00pm on 12-24-08 but all my coworkers were allowed to leave at 1:00pm.

I checked the FedEx website to track the package and it says that they have tried to deliver at 1:31pm, which is not correct. I called FedEx again on 12-24-08 around 7:00pm and they said that the package will be delivered on 12-29-08. I asked why not on 12-26-08 which is a normal business day. Even Stock Exchange is open on 12-26-08 but they said that is closed on that day. I even spoke to one of the FedEx driver and asked him if there was any way to track the package and the driver and advise me where he/she is at. I could have waited little longer for the package. FedEx could have delivered on 12-26-08, 12-27-08.

I was waiting for the computer to finish some project for the job before the Year end. This project needed to be finished. Since, it is not going to be completed, it might effect on my year end evaluation and compensation. I am not sure how am I going to finish the project by the year end.

I received a phone call on Tues,12/23/08 at 10 am from FedEx. The man replied, this is Chris with FedEx and I have a package for you and was wondering if you could meet me in Rushville because I'm unsure of the roads? I told Chris, no, I just got home from work after working all night and that he worked for FedEx and that was their job to deliver the package to the customer, not my job to meet them and pick it up and I hung up the phone.

By 2 o'clock in the afternoon I had not received any package and called the Quincy, IL FedEx number and spoke with Jay and explained this to him. I also gave Jay my phone number and informed him that if this was not resolved and I did get any results that I would file a formal complaint with Consumer Affairs and Jay responded, there's no need for that. Jay said that this was not his driver and that he would call the manager in Springfield, IL and inform them. I have not received my package or have not heard a response from FedEx.

I have had this happen before during the summer with FedEx and I received a call from a man with FedEx asking if I could meet him in Rushville to pick up my package and I told him the same thing, no. I am very upset because I am sure this was a package was to be delivered in time for Christmas and should have been and wasn't someone needs to be held responsible! I am also very upset that I did not receive a phone call from someone at FedEx following up with this matter and that I still have not receive my package! I know that will NEVER personally use FedEx for shipping because they so unreliable!

The day prior to my package to be delivered, I called Fedex to remind them that since I work from home, I WILL BE home all day to sign for the package. I understand it's the month of December and drivers can get very hectic. To be sure, I called again twice on the delivery day, spoke to 2 representatives and asked them kindly to please send a message to the Fedex driver, I AM HOME to sign for the package. I even left a courtesy note on the door, saying FEDEX, please knock, we're home. At 10 PM, I was getting aggravated because package was still not here, tracked on website again, a comment left on website Customer was not available to sign or business was closed.

I was furious! I was home the ENTIRE day, waiting for the driver. It was a very important package, that is the main reason why consumers pay triple the price for Fedex and UPS because we WANT packages to be delivered and guaranteed on a certain date. And the comment saying I wasn't available to sign was completely false. I had to call to file a complaint, speaking to another representative for the 4th time, just to inquiry about my package. This is ridiculous! I am very upset!

It doens't matter how many courtesy notes/phone calls I made previously, had done everything I could, and even more than what I'm supposed to, but I couldn't fix others' problems when they don't even do their jobs right to begin with. All of the Fedex representatives had been very helpful, I don't know why the driver still couldn't do the job. So if the driver decide it's too much troubles or too late to drop off my package at my resident, he/she decides to go ahead and put CUSTOMER NOT AVAILABLE TO SIGN for their own conveniences. And not to mention, NO DOOR TAGS! I lost counts of how many times NO DOOR TAGS. Fedex needs to get rid of such employees who are fooling the customers.

I am the secretary for a small church, and we are only in the office from 9:30am to 1:30pm, Tuesday, Thursday and Friday, information clearly posted on the front door. The delivery driver left a door tag saying the 1st attempt was made on Wednesday, so on Thursday morning I put a big sign on the door asking to come back during our office hours. There was no contact from the driver on Thursday or Friday. Next Tuesday, I received a post card saying that they already made 3 attempts to deliver so I would have to make an alternate arrangement. I called the telephone number given on the card and arranged with Darlene to have the package delivered on Friday. I waited in the office until after 5:00pm. No package, and no response to my telephone calls.

On the following Monday I called the office and was told that there was no record of a Friday delivery arrangement and the driver was refusing to make the 4th attempt. It was the driver who determined when and if a package was delivered and I was told that I would have to go to the office and pick up the package myself as the dispatcher has no control over the driver. I went to the office on Tuesday. The woman, Maria, who eventually assisted me, first told me to sit without offering any help, because she was busy bickering with a colleague. Even though I was the only one there, it took over 30 min, before I got our packages.

I had to spend several extra hours in the office on Friday, awaiting the non-delivery, then had to go in on Monday to arrange for the pickup, and finally on Tuesdayhad to drive several miles away, to be insulted by the office staff, before I was able to get our packages.

I spent the whole day waiting for my FedEx package today, checking the tracking number every couple of hours. Needless to say, it was important to me and supposed to have been delivered today, Oct 24, 2008. Last time I checked the tracking number was at 5:30pm and it said there was an attempted delivery (A LIE!) at 5:01pm, but that I was not at home! I left a very clear and simple note on the door - to press the top buzzer or call my telephone number. The top buzzer has my name on it. Nobody ever came; there was no note on the door. This driver needs to be fired.

I then called and talked to some very ambivalent customer service reps: Stephanie H. and "Miss Laquita" (would provide no other name, but said her agent number was 625533.) They both told me that the location that now has my package is closed (half an hour after this fictional "delivery attempt"), and that I would have to wait tomorrow. So I have to alter my plans and spend entire day at home. Or maybe another day after that should your lazy liar driver happen to want to duck out a little early to catch that happy hour!

THIS IS HORRIBLE, HORRIBLE SERVICE. I WILL NEVER USE FEDEX AGAIN AND I WILL INSIST THAT MY PACKAGES, BOTH INBOUND AND OUTBOUND BE SENT USING UPS, DHL, USPS OR ANY OTHER SERVICE.

So the 3rd day, I waited since morning at my home, keeping the doors open for the fedex guy to show up. At around 1.00 pm I thought of checking the website to see what happened. On the website to my utter shock, i see that they have updated their log by writing "Customer "Customer not available or business closed " and time of log 12.40 pm.

I am sitting at home with all doors open and no one had arrived! I called the Fedex guys and they apologized for the mistake and informed me the driver should be here in another 1.30 hrs. So now I have to wait another hr and I missed an important appointment. I missed a day of research time. Added to that the farce that is fedex website!

FedEx - Thumbs Down! I had 6 packages to send out, so I opened an account with FedEx, I called to schedule a pickup on July 14th at 2:13pm, and I went on the FedEx Website to get the labels printed out for the packages. That part of the website is very sensitive and to my frustration, I spent 2.5 hours continuously getting "Error" messages...even with FedEx's Tech Support helping me on the phone. I was sooo frustrated, I wanted to shoot myself! (Not really... but you know what I mean) Putting "examples" of how they want the dollar value of the packages to be typed in would have helped. Do I put the "$ dollar" sign? ...Can I put Decimals? ...Do I put ".00" after the dollar value?

When I type in names, Can I put "dashes" in the Name of the company that I am sending the package to (example: U-Haul"... These are all the problems that I had with FedEx's website. And even though FedEx's Tech Support did the best he could, HE DIDN'T EVEN KNOW everything! I asked to speak to a manager, (I thought that the manager may know more, and the problem would be resolved sooner) but, the Tech refused to let me. FedEx is a large Company, they need to get their WEBSITE TOGETHER and their TECHS EDUCATED PROPERLY!

The second part of the events of the issue with Fedex, is that when I called to schedule a pick-up, on July 14th at 2:13pm, (as I mentioned in the beginning) I was told that it would be the next day, which was July 15th 2008, between the time frame of 9am to 5pm. I waited by the door all day until 6pm. During that time, I called FedEx several times to confirm that the truck was coming. They assured me that it was. It did not come. I called after 6pm and I was told that the packages were actually supposed to be picked on the 16th, due to the fact that I called to schedule a pickup after 4pm on the 14 th. I have my phone records to PROVE that I called at 2:13pm.

Well, I received an Email early morning, on the 16th, confirming that the Packages were to be shipped on the 15th, along with the tracking numbers! What a contradiction!

Later, on the 16th, the truck finally showed up about 1pm. I was told that the driver was going to have plastic sleeves to put the Shipping Labels in, to tape onto the Packages. He didn't. I had to improvise by using Plastic Food Storage Bags. So, what is my impression of FedEx? I feel as though it operates as though it were in a Third World Country. A friend of mine said that FedEx and UPS were merging into one Company. Their new name will be called "FedUp." Thank you for your time.

I ordered a professional grade camera/lens from RITZCAMERA.COM for a contract. I allowed enough time for delivery based on the delivery schedule provided by both RITZ and FEDEX. These items were to be delivered on 6/12/08. I worked from home, awaiting my delivery, which NEVER occurred. Upon contacting FEDEX, I encountered nothing but contempt from everyone from frontline customer service all the way to supervisory personnel. Their answer was 'that it was my fault, because I didn't use 'express shipping'. This is fraud!

When I am told that I will receive the purchase on '06/12/08', based on shipping info, as well as, FEDEX tracking info. I expect it to be delivered. I have now missed out on a professional level photoshoot because of this issue. This is unacceptable! Who can the public trust? If a company, FEDEX, says that they will deliver on a specific date, and they do not, what recourse, as the public, do we have? Their customer service really does not care. I actually had a supervisor hang up on me tonight. I am extremely dissatisfied with RITZCAMERA.COM, GOOGLE, and FEDERAL EXPRESS.