FedEx - Late Delivery

FedEx • Disappeared • Damaged • Late • Wrong address • International crises • FedEx and the mail --- • FedEx Ground • FedEx Kinko's --- • FedEx Buys Kinko's

Jericho of Greeley, CO October 30, 2009

My father shipped out a package on 10/25 from St.Louis , MO to come here to Northern Colorado. Estimated delivery was Today, 10/30/09. I have to work at 5 and it is 3:27. This package contains a very important legal document pertaining to a family estate. Honestly, how long does it take to ship a briefcase with papers in it?

michael of topeka, KS October 23, 2009

Yesterday, FedEx tracking stated parcel was on truck for delivery. Did not get parcel; website stated no one at home, not true. Today I was waiting at home again. there was a slight knock at the front door; I was extra alert, so heard it. Driver did not ring doorbell yesterday or today.

Bao of Brooklyn, NY October 23, 2009

I was supposed to receive a FedEx Express package by 10:30am today. It's 1pm and I am still waiting for this package. I don't live in a building with a doorman and the package contains personal confidential information that I need to receive myself. Their customer website states the following..."Our Tracking page provides timely package status information, but we cannot predict the exact delivery time for a particular package along our courier's route. However, you can expect it to arrive by the scheduled delivery commitment for the service chosen."

Obviously this is false as my package is 2 1/2 hour behind. I called their customer service department at 11am and was informed that they'll look into this ASAP. However, they couldn't get in touch with the driver to find out an estimated delivery time for me. She's put out an urgent request and that a trace agent will be in touch.

When it was 12:30pm, no one has called me. I have no updated information and my boss is wondering when I'm coming into the office. So, I tried their online customer chat and the representative promised me that they're "doing everything they can" to make sure that I get the package ASAP. However, she couldn't get a hold of the driver either.

All in all, where is the driver? Can't FedEx keep track of the status on all their deliveries? Why do they have a customer service department if it's pretty much useless?I don't think FedEx understands that we have to go to work and therefore, do not have the time to sit around and wait for their poor delivery service. It is now 1:30pm and no package, no update, no phone call, no email, NOTHING. I am late for work! I don't have time to sit around and wait for something that is late.

Don of Winters, TX October 9, 2009

Placed an order for a computer part through my Houston based supplier, on Wednesday, 10/07/2009 for over-night delivery to my address. Found out around 6:15 PM on 10/08/2009 that "the plane was delayed in Austin, TX". The tracking information showed that the part was in Austin BY 10 AM today, yet they did absolutely nothing to re-route the part to get it here on time. I run a computer business and now have to reimburse my customer for the cost of overnight shipping for which they will not get the part on time now. I lost money on this and was told that my supplier, who shipped it through FedEx, will have to request a refund for me.

Here I am stuck with a part that the customer will not take receipt of because they are going elsewhere to get the part. FedEx - another job of costing someone money AND a customer. As long as I live I will never, ever, ever, use FedEx again. I will also inform everyone I know of how FedEx is careless in their handling of customer complaints.

When I contacted them about the issue, the lady simply told me that there was nothing that could be done. If I wanted a refund that I would have to take it up with my supplier. She actually sighed with sheer disgust, when I asked her what I was supposed to do! I hope they get sued right out of business!

t of covington, GA September 24, 2009

Free thinking people do not exist at FedEx they have been programed to lie and make excuses about why they can not deliver a package on time. (Cannot locate recipient)(address correction)(thats not our normal driver) my address is correct and UPS and USPS make deliveries at my home all the time and I never have a problem. what the problem is FedEx uses a maping software that is not up to date. they call and ask directions and then enter a entry in the tracking system like the common ones I listed above. the bottom line is they are a bunch of liars and it seems the lies are from a class they go to because they tell the same lies over and over. Im to the point where I cringe when I get a shipment conformation from FedEx because I know they will be late and they might be days delivering a package. whats for sure is they will lie to you and couldnt give a crap about you or your package. I personaly have a surprise for them this customer works for a major corporation and I will spread the word to do my personal best to rid my company of the unethical liars that make up the company FedEx.

jegadeesh of tirupur, HI September 18, 2009

we have sent the package to our buyer on 12/09/09. but still its not delivered to our customer. so we lost more in this delay unnesscary. who is going to pay for this. we lost our valuable customer. earlier fedex people committed, for usa will deliver with in two days. now six days gone. if iots continue, we will close our fedex account.

J of New York, NY September 10, 2009

We receive and deliver FedEx packages a few times each week. Our office never have problems with UPS or post office. However we frequetly have problems in receiving packages from FedEx. Because there are scaffoldings outside the building, the drive would not even stop at the door to check. They will just log in "incorrect address" or "business closed" and then they just don't deliver the packages. This didn't happen one time but constantly. I think the drivers working for that office are lazy and tried to minimize their work as much as they can.

For the past 6 months, we had this problem. In between, sometimes the packages were delivered and the delivery guy said he was the alternate guy not the regular guy. He didn't have problem delivering the package at all. I complained to 800 cusotmer service and I complained at their office at 149 Madison Avenue, but nothing changes.

At this FedEx office, there is always a line and you can hear other customers have the same complaint. It seems many customers have to go themselves to pick up the package. Why do we have to pay that much money if we have to pick up the package ourselves? I am more than happy to use UPS, unfortunately, the client in California likes to use FedEx. So I am pushing my client to switch service to UPS.

My recommendation to everyone is NOT to use FedEx. Their web tracking and 800# service is good but ground delivery service sucks. the Madson Avenue office is particularly bad. The service is underpar and the office is running very inefficiently. UPS is doing a much better job in NYC. Also, we should consider using post office and they have a great price. Any other mail delivery company is better then FedEx. FedEx enjoyed their monopoly for too long and they took their customers for granted. Particularly at Madison FedEx, they do not care of their customers at all! They worked like a government bureaucracy.

Neil of Yucca Valley, CA August 26, 2009

FedEx suxs. So I order a phone to be shipped overnight. Well that was two days ago. When I tracked the phone on Fedex's page the information for it ends two days ago. Apparently the Fedex guy is just driving around with my stuff on his truck. He's taking my property for a tour of the city, day after day. Maybe sometime this week he might feel like delivering a package that was paid to be shipped and delivered overnight. Its so sick, you call them and they tell you its coming. I don't even think they know where my phone is. They are so lazy at least UPS delivers stuff on time. I'm out a phone and the money I paid for it, but the good news is Fedex is out, yet another customer.

Cathleen of brooklyn, NY August 21, 2009

I live in a n apartment building and I am waiting for very important medication. I was here all day waiting for it to come, and I finally went downstairs to see what was going on. When I did, I found a door tag attached to my building's front door. I gave them my bell number and they have my name and I also have a door man. My package was not delivered and I now have to go pick it up.

Katrina of Stahlstown, PA August 16, 2009

I ordered a package from JC Penny, they shipped it out the next day (8/10/2009) via Fed Ex. There was construction at one end of my road, however my road is a thru road so it comes out on another route at the other end. Anyone with a delivery service should have 1. a GPS or 2. a Map or mapping program. They called me on 8/13 telling me they "tried" to deliver but my road is closed and noted on the package tracking that my address was incorrect. Not true. I gave the driver directions to access my street from the other end. Again, is this not 2009. I know they, at the minimum have a mapping program at their pick up point.

The following day I heard my dog outside barking. I went outside and saw a "Penske" rental van in my driveway with a guy with a Fed Ed uniform on in it close his door. I called my dog in, asked the guy if everything was o.k. and he just drove off. On the package tracking it noted homeowner not home or available. What a crock. Now I have to wait 3 more days for them to deliver. What weak attempts to deliver. Why would he do that? Never a problem with UPS!

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