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FedEx - Late Delivery |
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A Christmas tree I purchased was shipped to FedEx on December 14, 2004. I received confirmation from FedEx that they received it and that it would be delivered on December 17. I stayed home from work that day so I could sign for it. The tree never arrived; that night I called FedEx and spoke with Melissa, who told me it would definitely be delivered the following day. As such I again stayed home from work. I called again at about 1:30 PM that day and was told they delivered until 8:00 or 9:00 PM but it was never delivered. I called again on December 18 and spoke with Judy, who was very helpful. I was told that no one bothered to scan for it and that it was probably still in the terminal. She informed me it would take over 24 hours to trace it. FedEx called me at around 5:00 PM on December 20 to tell me that I would not get the tree in time for Christmas. They told me to call the tree company to have another one sent overnight. I called them and found that they cannot ship another tree in time for Christmas. I am quite dismayed that the employees I spoke with just brushed me off without doing their job even though I told them I took off work and that I had called numerous times to get information. I did lose two days of work and I have no Christmas tree. Dana of Arab AL (12/16/04):
Finally my package was delivered on December 15, 2004, after the Christmas party was over. The people at the customer service lines were rude and unresponsive to our requests. When we talked to the people at the local FedEx branch, they were friendlier but still failed to solve the problem. I am out the total of $60.98, $10.99 of which paid for the shipping. Since my package was not delivered on time, I was forced to buy a new gift. Theresa of Orlando FL (9/22/04):
Lisa of Gaithersburg MD (9/3/04):
Due to the exorbitant costs of sending them same day (starts at $150), I opted for next day priority shipping, since they guaranteed that she would get the items this morning (9/3/04), long before the storm hit, so she could prepare. This morning comes, no package. So my sister called FedEx, who told her that "due to the hurricane" they were not delivering any packages all day. Well, in Orlando today it was 90 degrees and sunny, with only a few clouds and a light breeze. When I tried to explain to FedEx that the weather in Orlando and Orange county was no worse than where I am in Maryland, they refused to do anything to make sure that the package was delivered (even though I paid for priority shipping and was guaranteed that it would be there today). They said no one was delivering packages in Orlando. When I pointed out to them that UPS and the Postal Service were delivering (my sister was at work and got deliveries from both of them), they apologized, but said that there was nothing they could do. The package would sit at the airport in Orlando until some time next week, depending on what happened with the storm. Even if the package had held important medical equipment (luckily it didn't), they would not deliver it. My sister and I have lost money on the cost of the items, along with the cost of packaging and shipping them priority. And the emotional cost is overwhelming, knowing that the items she needs to help her get through what may be a major hurricane are sitting in the Orlando Airport because FedEx could be bothered to look at the weather where they are before they decided whether or not to make deliveries, and to deliver priority items to the people they were sent to. Linda of Sheridan WY (10/15/03):
I missed one full day of my trip. Had to stay in a motel that cost me $96. Plus $136 in phone calls, $91 to get to my ship and $36 for cabs, plus missing one full day of my cruise. "J." of New York, NY, writes (4/12/02):
Damage Resulting: Sheer frustration. Loss of eight hours of work time that I desperately needed to dedicate to a project. On-time delivery of the product I contracted FedEx to ship was critical to my project's success, and their failure both to deliver the product and address my complaints contributed to my failure. Tiffany of Hixson TN (7/11/03):
Vic of Plano TX (2/28/03):
Fred of Arlington VA (8/18/02):
Brian of Visalia CA (8/17/03):
Tuesday came and went. I called on Tuesday and they said that the label had come off and that it was sent to Oakland. That same day, they searched their database in Oakland and found it. The lady told me that I would get it on Thursday the 15th, or Friday at the very, very latest. I questioned why a company that specializes in overnight shipping had to take several more days to get my item to me which was already late. Thursday went by. I called them again to complain. On Friday they left me a message on my answering machine saying that they had found my package and that I would be receiving it on Monday the 19th. (They had already found it on Tuesday.) When I called FedEx on Friday I asked for a manager. I told him that I wanted them to send it immediately to me by overnight shipping. He said that he was sorry, but they could not deliver it on Saturday because it was not marked for Saturday delivery. Whose fault is that? I am very irate with FedEx. They did very little to expedite this. I will do all I can to never use them again. They did refund my shipping, which was the least they could do. Syed of Syracuse writes:
The FedEx delivery truck stopped in front of the building around 9:00 am. My wife was hoping that the driver will ring the buzzer BUT instead the TRUCK LEFT. She picked up the two kids and ran outside to hold the truck but it was too late. The driver left the regular message that 'SORRY WE MISSED YOU AS YOU WERE NOT HOME' while my wife was home and the delivery man didn't bother to ring the buzzer. I needed the document very badly before noon. We, me and my wife, both called the FedEx immediately, after the van left, that she was home and the driver didn't bother. I spoke to the Manager, Lisa in Package Delivery, around 9:30 am. She told me that she will get back to me with the status. After waiting for more than an hour I called again at 11:00 am this time Ms. Lisa was in the meeting and spoke to Donna, who said the earliest they can drop the package will be 3:00 pm OR I can go (leave my work) and meet him in Pompee. This is not the service I was expecting or in fact I paid for. I asked Donna if they have asked the driver WHY DIDN'T HE BOTHER TO RING THE BUZZER?. She said she didn't ask. I am really very disappointed by this kind of service. |
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