FedEx - Late Delivery

FedEx • Disappeared • Damaged • Late • Wrong address • International crises • FedEx and the mail --- • FedEx Ground • FedEx Kinko's --- • FedEx Buys Kinko's

Adrienne of Atlanta, GA February 5, 2010

I was supposed to get a delivery Tuesday, 2/2/2010. I was called from 678 290-7047 for an apartment #. There are no apartments where I live. Promised delivery on Wednesday, did not happen. Thursday, 2/4/2010, I took off for delivery and it never happened, lost days pay. Here it is Friday 2/5/2010 and I called at 4:33 pm because I still did not receive the equipment for my daughter to use for school. I was told the driver came at 9:57 am. Guess what? he did not ring the door bell and left a notice. I don't understand why I need to leave a note on the door, saying I am home ring the bell, duh! Isn't that what the door bell is for. I was reading the paper and other stuff from 9:00 to noon and no one rang the bell. After this time, I had visitors and they rang the bell and I answered the door. Fedex needs to train their employees much better than the ones I have has to deal with this week. I will never deal w/a seller that ships via Fedex again. Their service sucks!

Linda of Bellingham, WA January 14, 2010

I sent my computer to a friend to do some repairs and we used fed-ex ground. The trip there was uneventful. The return trip however has been ridiculous. It shipped early Monday Jan 11th and was to arrive Tuesday Jan 12th. According to the Fed-ex tracker it arrived in the Burlington, WA hub (which is 1/2 hour away from where I live) at 6:39 am and supposedly went out for delivery at 9:25 on Tuesday Jan 12th. It never arrived and I continually checked the tracker until about 11:30 pm to see if there was any info, but found none.

The next morning when I checked somebody had made a note that at 8:27 am on Monday the 12th "Customer not available or Business Closed" Delivery exception. Three things wrong with that... 1: I was home all day, 2: the time noted was almost an hour before the package was put on the delivery truck and 3: the package did not require a signature to be delivered. I called 1 800 GO FED EX 3 times over the course of the day. The first 2 times they assured me it would arrive today (now Wed Jan 13th).

Well, 7:30 pm rolls around and still no computer so when I called the 3rd time the person tells me we need to do a trace on it because there were no notes made for that day that it was on the truck and so it may be lost. He also tells me that when notes are posted sometimes it may take 11 hours for them to update and show on the tracker. Now it's after midnight, it's Jan 14th and I check the tracker once again.

There is a note posted as Jan 13th, 9:40 pm for delivery exception saying "Unable to Locate Address-street number". What a joke... I live on a dead end street that has a whopping total of 5 houses. My house sits close to the street, I have numbers on my house AND numbers on my mailbox which is right in front of the house. On the same day this delivery was due to arrive (Jan 12th) we received a package from UPS without incident.

Over the Christmas holidays we received numerous packages without incidence from UPS and USPS. Over the past couple years I've received many many packages without incidence. I even had a note on my front door all day today telling the driver I was here and where to leave the package. It's all very fishy and doesn't add up, I don't know what's going on but none of the tracker info is truthful, the notes they're making are completely bogus and this is the last time I will ever use Fed Ex. My fears revolve around what kind of condition my computer will arrive in.

Ray of Spokane , WA January 13, 2010

On Jan. 11, 2010 I Shipped a package PRIORITY OVERNIGHT from Spokane, WA to Carson City, NV. and advised the reciever of the shipment. At 1530 on the 12th of Jan I was contacted by the reciever that the package had not yet been recieved. Trcaking the package I found that the package had been sent to the hub in Memphis, TN. I see no way that the package would ever arrive the next day due to circuitous route FEDEX chose to send my package. It was a time sensetive package which contained important documents which still at this time have not reached their destination. All this and a HEFTY rate to achieve a delivery time comprable to a USPS delivery. Time will tell if their claims office lives up to their promise to pledge of making restitutions for not honoring their delivery promises.

jian of fresh meadows, NY January 8, 2010

I ordered some clothing as gifts for friends. I was waiting at home on the estimated delivery date. The driver never show up. I called customer service, was told they were going to redeliver the next day. And I am waiting whole day today. It's 7:40pm now. The driver still didn't show up. I am calling the customer service, I asked to speak to the supervisor because I know they will tell me same thing they told me yesterday. After about 30 minutes of waiting, they hung up on me. Don't use Fedex. They are very irresponsible!

Richard of Nine Mile Falls, WA December 30, 2009

Dec 23, 2009 at my resident, my wife found an attempt to deliver tag on the front door from FedEx. My wife was home "all" day inside the house and heard no one ring the door bell are knock. On that tag it says that you will try to deliver Dec 24 2009 before 1700 hours. So, again my wife made sure she did not go any place and even put a note on the door stating that she was home.

Now this is Christmas eve and my wife needed to go out, "but did not leave beacause of [their] notice". When I got home from work around 3:00 pm we made sure that we kept an eye out for the FedEx delivery person. Now we got to 1700 hours and still no FedEx. The delivery tag states it's from Verison, DT1021 8936 9346, 430968616125.

Now we get to Monday 12/28/09 and my wife is a senior and not a good driver. The FedEx office is over 25 miles away from our resident and that would be 50 miles away and round trip. I took the time to go to the FedEx on Havana and contacted the clerk. The clerk said that they had delivered that package. I said no you have not. She said it was addressed to Susie 16-- Iris Court. I said oh that great, that's my neighbor. I live at N. Iris Court. Which now shows that the driver cannot even get his numbers right when we have them on the mail box, and large numbers on the house.

So, [their] driver lied and left a message for us to wait for a delivery on 12/24/09 all day and part of christmas eve really is bad business. It really put my wife out because she had things to do christmas eve before that evening with our family coming to our house. I contacted the manager there at the Havana office and he said he was sorry.

I don't care how sorry FedEx is, the driver should have made contact with us when he delivered the right package to the right house. This is very unprofessional how FedEx does business when you require someone to be expected to be there "per your door notice". Yes, this is just a package. Jobs are hard enough to find but this incident was totally uncalled for by a driver that does not care about his job and this actually put us out on time lost needed to do other things before christmas day. I hope you don't take this complaint lightly.

jack of zavalla, TX December 24, 2009

I ordered product from Avionics Masters in Ft. Lauderville, Fl 33309 and shipped to me overnight fed ex on Dec.21,2009. Arrived in the Nacodoches station (which would deliver to me) on Dec 22, 2009 @ 9:51am and went on truck, the driver ran out of time and did not deliver, but went back to station. Dec 23, 2009 I called fed ex 1-800 number and the said expect between 10am and 2pm, waited till 3:30 pm and no package, called back and was told for sure today delivery, 5:30pm, no package, called back and was assured I was to get package today! she said she called branch. Waited all day no package, called again Dec 24th - 9am and was told package was at branch and was going to be delivered, but after teo days of promises and lies, I told to hold at branch and I would pick up. I drove one way 60 miles to be sure I got package and did pick it up at 11.00am Dec 24th. fed ex should have told me about delay instead of stringing me along. Very POOR.

Something else, try to get a phone # to any kind of manager, branch or regional, to let them know whats going on, its impossible. They don't have a way for customers get satisifaction. The operators on 1-800 numbers are like parrots, say memorized speech over and over and tell you there is nothing they can do, but put in note to the branch your having trouble with, for them to look at. Do you actually believe any body is going to tell on themselves to a higher authority that they are doing a bad job? Pleeeeease ! Any stockholders looking at this? DUMP your stock NOW! this company can't survive. Check out "fed ex complaints" on web.

Joseph of Ashland , VA December 24, 2009

I have been waiting since Dec 21st. for Fedex to deliver my 8 year old daughter's Christmas gift that I ordered from ToysRUs. Fedex keeps telling me they can not deliver it due to the weather. They said they tried to delivery it ON Dec. 21st, Dec 22nd and Dec 23rd, Yes we had 15 inches of snow Dec. 18th 09 but my road and drive way was clear early Dec. 22,09. Fedex also said they tried to deliver the item Dec. 24th at 2:18pm but no one was home THAT IS A LIE they DID NOT attempted to delivery it on Dec. 24th or any other day, we were home waitting for the package. in fact my husband was outside. He would have seen FEDEX. Fedex told me they will try to deliver the pacage Dec. 29th. after Christmas. So thanks to Fedex my little girl can't have her Christmas gift till after Christmas. I will never order anything from anyone again as long as they use Fedex for shipping.

j of rbc, AL December 24, 2009

I ordered mdse in plenty of time for Christmas. It was shipped to my office on 12/16/09..Website said they attempted on 12/18. noone was at office @ lunchtime. next attempt @ 12/21 at 3pm. noone @ office so they left tag to sign for package to be left at door. we did. they told me on customer service line that they never intended to deliver it again they left tag just because they have to. ?? WTF?? does that mean. They keep putting the package they are not going to deliver on the truck and now I can't go pick it up, but they don't plan on delivering it until after christmas. They would not let me talk to any managers?? I won't use them again for sure.

Gabriele of Ridgeville, ON December 21, 2009

I sent a Christmas parcel to my daughter in Thailand through Canada Post/Fed Ex on Thurs Dec. 17th 2009. There is a 4 day shipping guarantee with this company. Today, Monday Dec 21st I received a phone call from Fed Ex in Misssissauga that they cannot send my parcel because it has hair dye and chocolate in it.

I assumed it was on it's way to Thailand. Why did it take 4 days to call me? Why was I not forwarned at the post office in Fonthill that I could not send those things? It was clearly written on the ouside of the parcel and I packaged it there. The person that called me expected me to drive to Mississauga to pick up the items that they were not sending. I live in Niagara and it's 3 days before Christmas.

My daughter will not have her presents to open up for Christmas.

Lori of Bremerton, WA December 6, 2009

I ordered an item through a website that i have used multiple times. This time the company chose to send the items through FEDEX. The package was schedule for delievery on THursday the 3rd. I took the time off of work to ensure that i would be home for the delievery. I saw the truck while doing my yardwork, it drove past my home and didnt even stop, i figured that it wasnt my delievery. When i tracked the package the next day the're web site stated that there was no one home to recived delivery for the package at 1451. I took Friday off so that i could wait another day for my delievery. I waited until Friday afternoon to check their website again, at this time it said at 1056 they were unable to locate the address.

My boyfriend called for me around 1420 and was told that the item would be delievered with no problems on Saturday. I called there processing station on Saturday morning to ensure that it was on going to be delievered. I was told that it would be delievered between 0800-2000. I called back at 1538 to ensure that the item was indeed on the vehilce and i was told once again that it would be delieverd at the previously mentioned times. It was at 1951 i called again, and was told that it would be delievered another day was unable to be delievered. I was told that it was the company policy to not discuss route policies and deliquencies of it drivers.

I was then told to call back another day to recieve information about my package and why it was not delievered. When i requested to speak with a manger i was told that there were was no one that i could talk to and that they couldnt give me a phone number or e-maill address at which i could make a complaint. When i became adgetated they took my phone number, told me that they would have someone call me tomorrow and the phone was propley hung up ending the converation.

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