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FedEx - Late Delivery

FedEx • Disappeared • Damaged • Late • Wrong address • International crises • FedEx and the mail • FedEx Ground --- • FedEx Buys Kinko's

Celine of Marlton NJ (12/21/04):
A Christmas tree I purchased was shipped to FedEx on December 14, 2004. I received confirmation from FedEx that they received it and that it would be delivered on December 17. I stayed home from work that day so I could sign for it. The tree never arrived; that night I called FedEx and spoke with Melissa, who told me it would definitely be delivered the following day. As such I again stayed home from work. I called again at about 1:30 PM that day and was told they delivered until 8:00 or 9:00 PM but it was never delivered.

I called again on December 18 and spoke with Judy, who was very helpful. I was told that no one bothered to scan for it and that it was probably still in the terminal. She informed me it would take over 24 hours to trace it. FedEx called me at around 5:00 PM on December 20 to tell me that I would not get the tree in time for Christmas. They told me to call the tree company to have another one sent overnight. I called them and found that they cannot ship another tree in time for Christmas. I am quite dismayed that the employees I spoke with just brushed me off without doing their job even though I told them I took off work and that I had called numerous times to get information.

I did lose two days of work and I have no Christmas tree.

Dana of Arab AL (12/16/04):
I had a Fed Ex package that was scheduled for delivery on December 6, 2004. Inside the package was a gift I planned to give to the host of a Christmas party. FedEx initially sent the package from Tennessee to Texas, then back to Tennessee, causing it to be a day late. Then FedEx said they could not find where we lived, even though they have delivered to our home on numerous occasions. I called four times over the next several days giving directions and cell phone numbers where I could be reached. Nobody would give me any answers or let me talk to a manager. My husband even tried talking to them but was unsuccessful. I also sent two emails, which no one replied to.

Finally my package was delivered on December 15, 2004, after the Christmas party was over. The people at the customer service lines were rude and unresponsive to our requests. When we talked to the people at the local FedEx branch, they were friendlier but still failed to solve the problem.

I am out the total of $60.98, $10.99 of which paid for the shipping. Since my package was not delivered on time, I was forced to buy a new gift.

Theresa of Orlando FL (9/22/04):
I live in Orlando and needed an item for an upcoming hurricane. I placed my order on September 1, 2004. I paid $40.29 for next day air (the item I ordered cost $34.99). According to my tracking results my package was at the FedEx ramp on September 3 at 6:10 AM. However, I didn't actually receive the package until September 7. Six days for next day air? I understand there was a hurricane but that seems a bit excessive. Ground shipping is $7.95 and takes the same amount of time. I want a refund of $32.34. I called and emailed FedEx several times but they have offered no concessions.

Lisa of Gaithersburg MD (9/3/04):
My sister lives in Orlando, and was trying to get some supplies for the upcoming storm. She called me and asked me to send them to her FedEx because she couldn't get them down there. I bought the items, packaged them, and went to the FedEx store yesterday morning (9/2/04) to ship them.

Due to the exorbitant costs of sending them same day (starts at $150), I opted for next day priority shipping, since they guaranteed that she would get the items this morning (9/3/04), long before the storm hit, so she could prepare. This morning comes, no package. So my sister called FedEx, who told her that "due to the hurricane" they were not delivering any packages all day. Well, in Orlando today it was 90 degrees and sunny, with only a few clouds and a light breeze. When I tried to explain to FedEx that the weather in Orlando and Orange county was no worse than where I am in Maryland, they refused to do anything to make sure that the package was delivered (even though I paid for priority shipping and was guaranteed that it would be there today).

They said no one was delivering packages in Orlando. When I pointed out to them that UPS and the Postal Service were delivering (my sister was at work and got deliveries from both of them), they apologized, but said that there was nothing they could do. The package would sit at the airport in Orlando until some time next week, depending on what happened with the storm. Even if the package had held important medical equipment (luckily it didn't), they would not deliver it.

My sister and I have lost money on the cost of the items, along with the cost of packaging and shipping them priority. And the emotional cost is overwhelming, knowing that the items she needs to help her get through what may be a major hurricane are sitting in the Orlando Airport because FedEx could be bothered to look at the weather where they are before they decided whether or not to make deliveries, and to deliver priority items to the people they were sent to.

Linda of Sheridan WY (10/15/03):
I paid for overnight delivery. I was told I could get my passport by Saturday, Oct. 4. I did not get it til Monday, Oct. 6.

I missed one full day of my trip. Had to stay in a motel that cost me $96. Plus $136 in phone calls, $91 to get to my ship and $36 for cabs, plus missing one full day of my cruise.

"J." of New York, NY, writes (4/12/02):
The product delivery was "mission critical", which is why I used Overnight Delivery, but that did not appear to leave much of an impression on any of the SIX different customer service representatives with whom I spoke. Each apologized profusely, promising to resolve the matter promptly, each put me on hold for anywhere between five and thirty-five minutes, and none addressed the issue at hand. After eight hours of promises, hold time, and frustration, I have given up, and I will do everything I can to avoid using Federal Express in the future.

Damage Resulting: Sheer frustration. Loss of eight hours of work time that I desperately needed to dedicate to a project. On-time delivery of the product I contracted FedEx to ship was critical to my project's success, and their failure both to deliver the product and address my complaints contributed to my failure.

Tiffany of Hixson TN (7/11/03):
A package was paid to be delivered at 6 am on 07-11-03 and tracking results say the package has an expected delivery date of 07-14-03. My mothers flight is for the 15th. What if the passport isn't delivered on time? I am upset because extra money was paid to have the package delivered overnight which did not happen! My mother may not get to fly to Germany to be present at her mother's funeral. Also, the money for the plane ticket will be lost.

Vic of Plano TX (2/28/03):
I was expecting an important package delivered via their 2-Day Air Service. After THREE days and still no package, I called the 800# for Customer Service. Not only was the representative rude, but she offered NO assistance to help with the situation. Her only response was "if it's not there by 4:30PM, then call us back on our toll-free line". I'm STILL waiting for the package FOUR days later. FedEx has definitely lost any edge regarding shipping. I'm ONLY using the USPS whenever possible.

Fred of Arlington VA (8/18/02):
A package with overnight priority with IRS information required by August 15 was mailed to me from McLean to Arlington, VA, a distance of about 5 miles. FedEx said the driver could not find our residence, which is clearly marked. Although our phone number appeared on the front of the package, FedEx claims that their drivers are not equipped with a cell phone. This incident is the second late delivery by FedEx in the past two weeks. I may be fined a penalty by the IRS for late filing.

Brian of Visalia CA (8/17/03):
I ordered a product on Thursday, August 8, 2002. I paid for FedEx's 2 day shipping. I was told it would arrive on Monday the 12th. Using FedEx's tracking I saw that my package left the East coast and arrived in San Jose, CA on the 9th. San Jose is only a few hundred miles from my residence. Late on Monday the 12th I called FedEx to find out why I did not receive my package. They said they had "mechanical failure" and that I would get it the following day, Tuesday.

Tuesday came and went. I called on Tuesday and they said that the label had come off and that it was sent to Oakland. That same day, they searched their database in Oakland and found it. The lady told me that I would get it on Thursday the 15th, or Friday at the very, very latest. I questioned why a company that specializes in overnight shipping had to take several more days to get my item to me which was already late. Thursday went by. I called them again to complain. On Friday they left me a message on my answering machine saying that they had found my package and that I would be receiving it on Monday the 19th. (They had already found it on Tuesday.)

When I called FedEx on Friday I asked for a manager. I told him that I wanted them to send it immediately to me by overnight shipping. He said that he was sorry, but they could not deliver it on Saturday because it was not marked for Saturday delivery. Whose fault is that? I am very irate with FedEx. They did very little to expedite this. I will do all I can to never use them again. They did refund my shipping, which was the least they could do.

Syed of Syracuse writes:
I had a shipment coming from NY City. It was given to FedEx before noon on 6/28. I needed the shipment before noon on 6/29 and FedEx guaranteed us that they will deliver the package before noon on 6/29. My wife was home, with two of my kids, and we have a window in our bedroom from which you can see outside.

The FedEx delivery truck stopped in front of the building around 9:00 am. My wife was hoping that the driver will ring the buzzer BUT instead the TRUCK LEFT. She picked up the two kids and ran outside to hold the truck but it was too late. The driver left the regular message that 'SORRY WE MISSED YOU AS YOU WERE NOT HOME' while my wife was home and the delivery man didn't bother to ring the buzzer.

I needed the document very badly before noon. We, me and my wife, both called the FedEx immediately, after the van left, that she was home and the driver didn't bother. I spoke to the Manager, Lisa in Package Delivery, around 9:30 am. She told me that she will get back to me with the status. After waiting for more than an hour I called again at 11:00 am this time Ms. Lisa was in the meeting and spoke to Donna, who said the earliest they can drop the package will be 3:00 pm OR I can go (leave my work) and meet him in Pompee.

This is not the service I was expecting or in fact I paid for. I asked Donna if they have asked the driver WHY DIDN'T HE BOTHER TO RING THE BUZZER?. She said she didn't ask. I am really very disappointed by this kind of service.

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