FedEx Reviews

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

No delivery service is perfect but FedEx is by far the worst one there is.

Raj Subramaniam has taken a top-notch company and run it into the ground. I ordered a computer from eBay on Aug 3rd; it is now Aug 22nd, and I have still not received my computer. FEDEX SMARTPOST is probably the worst shipping method ever devised; Fred Smith was dead set against SmartPost. They keep packages for days at a time, begging that they be lost or misplaced. Then either deflect the blame on the seller or the USPS. When it is very clear that they have control over the package. If I were in charge of hiring and firing Raj Subramaniam would be looking at a pink slip. I will tell anyone who will listen to question sellers about how they are shipping packages, and if they say they are using FedEx, they should request a different service or seek a different seller.

I would give them a 0 star but not an option. They deliver to the wrong address, then tell me they are working on it, then tell me it’s my problem and I am out the money on my products that cost hundreds of dollars. They say it’s the company that sent it that has to pay for it; that company says Fedex has to pay for it.

I can’t stand Fedex - can’t stand even more so that Amazon has started to use Fedex on their deliveries. Somehow Fedex is worse than USPS. You make me want to rip out all the beaver hairs down there at once while getting prodded with a burning hot iron to the face. Customer service non existent. Your app sucks. The app & the site is buggy. Try to say I will pickup the package. Taken to another page that says you want to verify my identity. With a number and email that show - are not that of my own. WTH am I to do about that. Rooting around to find I, the recipient cannot do anything for delivery instructions, updates or anything. Why? Why only the seller gets to. Which coming from Amazon - I can’t contact the seller!!! I tried!

FedEx cannot, for the life of them, deliver a package to the correct address. My house isn’t within a quarter mile of another house. The address number is very legible on my mailbox at the end of my driveway. Yet, they repeatedly deliver to the wrong address, have made no effort to correct the errors, and their customer service is borderline impossible to get through to.

Delivered wrong address, friend ordered, used my name, just got wrong address, seen driver, said never even had package in my name, or my friend who ordered it. Said call Fed Ex, see what happened. Rude lady, even though had my name, refused give me address where my package went. Had wait till next morning, called sender, they looked up order, gave me address sent to! Luckily, nice ladies 3 blocks away had package still on porch, I asked if package delivered yesterday for me, they both said right here, had already phoned sender. Luckily still nice, honest people still around. Unlike rude lady on phone from Fed Ex, & Driver who lied, saying never any package with my name on it.

FedEx is the WORST shipping carrier ever. Every single one of my packages get delayed or never never deliver. Companies need to stop using them!

As usual FedEx does it again. This time r a left a sign for the driver with my address and with a arrow pointing down and the words downstairs. What does the driver do, it was left on the sidewalk at the top of the stairs at 12:18 CT. I have called their customer sevice number 4 times today and have spoken to 6 people. It is now 17:12 in the evening and my package is still up there because I have medical reason. The package weighs about 90lbs. Do they care? Waiting on a call that I have been promised all day.

I have dashcam video.

Absolutely Ridiculous!!!! I had three documents literally on the scan machine ready to scan, it was a few minutes past 8 pm (and they close at 8 pm). The manager (Javier) came to me and asked me to leave. I told him I had a time sensitive documents that I needed to send the same day and I only needed to press scan three times. He complained that it would take more time, as after scanning the machine would take time to send the scanned docs to email, etc... and he asked me to take my documents and leave immediately and threatened to call security if I do not do so. So pathetic! Does anyone know if Fedex's policy is to ask customers to leave immediately after close and threaten them to call security? Please drop a comment if you know. Thank you.

I arranged to stay home ALL Day for an item that the seller originally said didn't need a signature. I was home all day and around 5:00pm I went outside and found a FedEx sticky on my door saying they tried to deliver bur no one was home. I called customer service (an **) and said that I had stayed home all day and found that the driver needs to come back and bring me my package. The agent tried to say that perhaps I didn't hear the doorbell, but my doorbell is connected to my phone so it is impossible for me to miss it! I said that the FedEx driver apparently never rang the bell. They said they could not come back with my package and then I would need to be home the next day for delivery. To say I was angry is an understatement.

I am not a shipper; I receive things from FedEx and someone should buy them an atlas of roads in the United States. I live in Oklahoma, order came from Utah to Kansas City to Dallas, TX, to New Jersey, back to Dallas to Olathe, KS. To my home! See my problem!

I got a message stating my scheduled pickup didn't occur because I wasn't available. Actually I was! I stayed home all day waiting. It's a total falsehood, very unprofessional and a clear example of how the performance of the carrier company continues to worsen with each passing day, month and year.

How do these people stay in business? If you’re a business and use FedEx you have to know they are destroying your customer base. I do all my business online, so are constantly receiving packages. I keep a file on FedEx, UPS, and USPS for my packages. It provides percentages based on on-time, 1, 2, 3 or more days late. If they honestly provided tracking or not. FedEx has by far the worst score. Almost 50% late deliveries, provide unreal delivery dates and simply provide later date each time the day of the delivery gets here. Totally impossible to contact. To all you users, I also keep listings of which provider uses which service, and if at all possible, use sellers that do not ship FedEx. If you think I am the only one doing this, you need a new business plan. By the way, I have received 3 packages using FedEx in the last week, and none arrived on the original delivery date.

Terrible service. I received an email that my package would arrive yesterday between 11 and 3. It never came and I was not given an update.

I will never in my life will use this awful company, they lost my suitcase which was a huge suitcase from Boston to Philadelphia. Tracking number ** and we even did not receive a refund, they do not deserve a single star.

The absolute worst experience every time I have a package coming from them. Their package delivery estimates are a joke. They’re always at least a day later than estimated, and this time it will be 6 days later than their original estimate showed. The customer service is horrendous as well. The chatbot can only answer questions that are in the FAQ. Calling and speaking to a representative is no better. They don’t have any clue of the actual situation at the holding center.

I have had multiple deliveries from FedEx. They were not my choice of delivery service. Every delivery is 2-5 days late, often damaged and many times delivered to the wrong address. I have been avoiding purchasing from any company that uses this service.

ZERO STARS! FEDEX IS AWFUL. Package was getting delivered on a different day than I was told so I wasn't home when it arrived requiring a signature. It went to my local office. I called and said I would be out of state for a week...They said it would be held at the local office. When I returned, I was told it was sent back because 5 days had elapsed. The local office and the Customer Support line said it was coming back to the local office upon instructions from the sender. Yesterday, I was told it would be there at noon..it wasn't. Today, I was told it was sent back to the sender and that FedEx never sends the package back after the 5 days. All of this can't be true. I asked to speak to a supervisor and was left on hold indefinitely. I went to the store and was told to call Customer Support again. This isn't how to run a company!

Our electric bikes arrived yesterday and Fed Ex should be ashamed that they even put them on the delivery truck. The bikes were so damaged down inside the boxes that the sprocket in one was bent so badly that the chain was rubbing against the tire. The bracket that the handlebars attach to was mangled and that was down in the interior of the box! The large battery was ripped away from the bracket that holds it and the prongs it slides into on the bike were bent out of place. The boxes themselves were trashed and parts of the bikes were sticking out of the boxes. Now we have the hassle of having to ship these back and hope we get new ones that aren’t destroyed.

UPS, Amazon, DHL, GLS delivery people can read signs, use common sense. FedEx delivery people are lazy or inept. They never use the call box to call the owner who opens the gate for the driver to deliver to the unit at our condo complex of 30 units. Easier I guess to either throw the pkg over the fence, leave the pkg unsecured in front of the gate in plain view of those passing by on the street or leave a notice saying the owner wasn’t home, even though they never even tried to call the owner on the call box phone! Lazy inept unprofessional = FedEx delivery drivers!!!!

I would leave a zero stars but it will not let me. Not only did they lose my irreplaceable package. The AI will not let me speak to a human. Disconnected the call. I really would love to know what happened to the package. Especially since the package contain an irreplaceable item.

Dog shit company, always delays packages, takes days to update tracking information.

I ordered an item I couldn't get in-store. Unfortunately, they happened to deal with FedEx. On three consecutive days, FedEx said they were on site at our apartment building to make delivery, and three times they said they couldn't deliver, even though they had all the info. Not once did they give me a phone call or email (I was told they would email) to say they were downstairs at our front door. I could have easily run downstairs to collect my package. Then, when the original retailer sent me a FedEx link to "manage my delivery", I filled out the form, twice, but kept getting the message "something went wrong". By this point, my blood pressure was hitting top marks. I tried to call FedEx to speak to an agent but couldn't get past the automated customer service. Thru that I set up an alternate delivery address for tomorrow. We'll see if I actually get my package....

Four times now, FOUR times they give me a delivery date and the date passes. The tracking site says "we're actively working to get your a new delivery date." Well, that will stay like that for days to weeks. I'm going to suggest to anyone I buy from to NOT use FedEx to ship to me. I'll pay extra to actually GET my packages. This is ridiculous. It's every single time. Over it. Don't use FedEx.

FedEx is absolutely the worst delivery service ever!!!!

Poor customer service - they are slow and dishonest about package delays - they throw around packages and drivers are rude - I really do not trust Fedex and wish my packages did not get delivered by them - if I ever have the option I would not use Fedex. The service has dropped off the last 10 years.

My name is Kristian **, and I have had the worst experience with FedEx in their entire process with trying to obtain a package. I was expected to receive a package requiring a signature and while waiting for 3 days, each one of them their delivery driver made a note that they attempted to deliver, which was flat out a lie! More so, when calling the customer service team, they hung up on me twice, denied me from escalating the issues, and then lie to me that they don’t have any drivers available to deliver my package. They don’t find resolutions and only try to dictate what they are willing to offer you, which is also a lie!! Their representatives do not help resolve nor make efforts to help the customer. In short, my package is being held hostage, customer service reps hang up on you, and that they should not be an option to use as a package carrier.

Calling FedEx is a total joke if you want to talk to a person to get information on an expected delivery date. My package I am expecting to be delivered has been stuck in Kansas (I am in Texas) for several days, and FedEx only has a recording regarding the package tracking number. Says it is expected delivery today....find that hard to believe being the package has been stuck in Kansas. VERY frustrating to say the least. I believe from many experiences with FedEX that if you want a package delivered without problem, then send it UPS.

On the afternoon of July 15, I took an envelope to send by FedEx to an adjacent state. I paid $103.50 for First Overnight delivery. It was supposed to be delivered by 11 am on July 16. That came & passed. I kept checking tracking, but nothing changed. When I called Fed Ex late in the afternoon, I was told it had "not been put on the truck". At midnight, tracking said it arrived in Baltimore--which is a 1 hour drive from the starting point.

SELLERS BEWARE OF THIS SHIPPING SERVICE. Package was shipped July 14, 2026. Tracking number **. They said package was damaged, but they do not want to return it to seller or buyer and they do not want to pay for damages they clearly caused.

Worst Experience from FedEx. My Parent Sent international Package. Still never Delivered. Fedex Wrote a Story for them Saying Customer Asked to Dispose the package. I am the Recipient and my parents Sent the package. We never got a call or Text on Asking to dispose the package., In fact FedEx Sent me an invoice of 20$ to pay as Customs clearance which Fedex Never Delivered the package. I never Recommend FedEx.

WTH is wrong with FedEx.? Stopped caring I guess. Sent package to wrong address. Didn’t call me to confirm. Just decided on their own where to send it because my mailing address is a PO Box. Thankfully it made it to a relative's house (and no I never lived there). Tried to call them back to find out how they came up with that address and to ensure it doesn’t happen again…. NOPE, endless automated loop with no customer representative. It used to be a decent company.

FedEx has been absolutely horrible with my package. The tracking says it was shipped to the warehouse, but they never scanned it, so there is still no update showing where my package actually is. My delivery date was August 4th, and today is August 8th, and FedEx still cannot tell me where my package is or when I’m going to receive it. I called customer service to ask if I could pick up the package myself or if there was anything I could do to get it. Their response was basically, “We have about 4,000 packages that we have to go through, so they haven’t been scanned yet.”

I have had a number of packages that were supposed to be delivered at my home from different types of online shopping and it seems that Fed Ex is the sorriest, most careless delivery service there is. Today I was looking for a package and got no notification that it had been delivered, and when I finally did get the notification and went out to get it from where it was supposed to be on my porch, there was no package. I ended up sending texts to all of my neighbors asking if my package was delivered to them instead.