FedEx - Damaged Shipments

I purchased an antique mahogany mirrored shelf with inlaid scrimshaw from eBay seller James for $375 plus shipping and insurance on March 20, 2012. James shipped the shelf to me via FedEx. The shelf arrived broken in two on April 6, 2012. I immediately took photos of the broken shelf and the packaging and filed a claim with FedEx. FedEx first said they could not tell the shelf was broken, which was ludicrous. It very obviously was broken.

Then, they sent me a letter denying the claim because the shelf was "not properly packed for shipment." The shelf was completely wrapped in thick bubble wrap twice over, which was then taped closed. It was shipped in a significantly larger box than its own dimensions, and it was thoroughly cushioned with tons of shock-absorbing material. The shipping box was thick-walled, too. The box was securely taped shut at all points. There is no way the shelf would have been broken in half if the box had been properly handled en route from Maryland to Texas.

I paid the seller via check, and since FedEx denied the claim, he does not answer his phone or return phone calls. He does not answer his emails. He refuses to refund me, even though I did not pack the shelf or transport. He is still listing auctions daily on eBay, and so far as I know, he is still shipping via FedEx. He told me he ships about 20 packages a week with FedEx, and he has nearly 5000 feedback. Is it likely that he did not package the item properly? No, it is not. This is just FedEx's attempt to get out of paying the claim.

Now, I have been left high and dry by both the seller and FedEx. I have filed a criminal complaint for fraud against the seller with ic3, per eBay's suggestion; and I will be filing a civil suit against FedEx very soon if the claim is not paid. After searching online today, I have discovered that FedEx routinely denies claims as a matter of course. This is dishonest and no way to run a business. I want all of my money refunded immediately.

I purchased a banjo through eBay and requested it be sent via FedEx ground. The banjo arrived on time but was damaged. I paid for shipping insurance for $900 and the total damage estimate is $480. I filed a claim with FedEx but each time I call, the runaround seems to get worse. I finally got a damage call tag # and FedEx picked up the package for inspection. It was returned without the original packaging and I have heard nothing since then. I made two trips to the FedEx location given to me on the phone but they said they could not do anything at that location. This is a scam and I have a damaged banjo and no compensation.

The wardrobe box held my personal belongings with a hanger bar for hanging my clothes. The top and bottom of the box looked like opened and I have taken many pics to show the damage. I had my prescription meds in the suitcase inside the box and when I moved the box to view it clearer, one of my meds fell out the bottom of the box. I doubt my meds are even in it. I have not opened the box yet. I want a FedEx rep to visit and open the box with me and more pics will be taken then. I'm appalled at the way FedEx handles packages and how they try to deny all their claims. Please acknowledge you received this complaint. I will be seeking legal representation for disregarding this notice! I want the response to be immediate. Totally dissatisfied!

FedEx Insurance: Focusing pin on an insured telescope was bent in transit. It was packed in a custom foam fitted wooden case with outer cardboard marked "FRAGILE, GLASS". FedEx simply denied repair claim even though manufacturer states that this most often occurs from an excessive end impact (box also said Do Not Stand on End). Why bother with insurance if it is simply denied without recourse?

I sold glass mosaic through eBay and shipped via FedEx ground. I packed accordingly with Styrofoam, bubble wrap, corner protectors, everything (I have been shipping this material for years, but usually use UPS) and added insurance to the package. I added "fragile" signs to the box. The box arrived visibly damaged and so was the material inside it. The receiver sent me pictures of the damaged material and filed a claim with FedEx for the amount of $1100. FedEx replied saying I (as the sender) have to file the claim and closed his case. I did file the claim and received a message stating it was denied because the item was not properly packed. Funny enough, there were no images of the exterior package or interior protection included in the pictures the sender provided to FedEx. So how can they say it was not packed properly? What a joke, this is stealing! I paid for insurance and now there is nothing I can do about it?

Shouldn't it be illegal to charge for shipping insurance and not pay damage claims? I shipped antique neon light to an eBay customer and hand-delivered it to my local Fed Ex store. I told the lady behind the counter what was in it and if we could mark it fragile. She didn't. It broke. They denied the claim. I lost. I guess I'll see what "brown" can do for me from now on.

I ordered a pair of shoes from eBay (international seller) on Jan.18. After weeks went by and I have not received item, the seller provided me the tracking. I looked up the tracking and it stated that it was delivered and signed by A. ** (no such person live at my house with that name) on Jan 23. The first time I called, FedEx rep.said FedEx attempted to deliver and no one was living there.

What?! I have been living in this address for almost ten years, have received mails on every mail day and UPS as well as FedEx shipments before. Then he said they tried to reach the shipper but never received a response so destroyed. He told me they would investigate and someone would call me back in 24 hrs. The next day, there was no call, so, of course, I had to call back.

Another rep. said they attempted to call my cell but got busy, which is a lie because I do not have any missed calls and I told him I pay bills on time and use my phone daily, so that's BS. Then he said he's not really sure what the situation is, although he says online status is not correct. So I asked then FedEx just makes up stuff to put online for tracking and he didn't reply. Then he said after reading some more on his end that it was initially attempted and delivered to the wrong address (he actually admitted it was wrong address). Then they tried to deliver to the correct address, which I stated that's definitely not the case as there is always someone home. And, if we did miss it, where is the missed delivery note that's supposed to have been left? And what happened to the 3x delivery attempt? Rep. just said that was it and then it was considered abandoned and the package was destroyed.

I highly doubt it was destroyed. I think a FedEx employee opened my package, saw how cute my shoes were and kept it, then made up some bogus BS story that their own co-workers could not keep up with. All I can say is, it's absolutely disgusting behavior! It's not just the money as I can get that refunded via eBay, but the loss of my time and no product, it's absolutely unacceptable. I definitely will not be using FedEx again.

I sent several pieces of instrument using FedEx a few months ago. I did not put a declared value because I thought FedEx, as a delivery company, should do a reasonable job as it should do. Unfortunately, all items in the package were badly damaged from dropping and crushing. The FedEx refused to take the responsibilities. It seems that many people on this board had similar experience with FedEx. What can we, as customers, do about this misconduct?

What about packages that were never delivered and then "destroyed" by FedEx customs? I ordered my wedding dress from a dressmaker in Portugal. It was delayed at FedEx customs for two days because they apparently needed to know if it was "woven or knitted." When they finally received the answer from the dressmaker, I had already called them inquiring about it. They said I needed some special number to have it sent to me. I knew nothing about this.

Long story short, my dress never made it in time for my wedding and in fact never made it. A couple of days later, I called to inquire about where it was. They said that they needed my SSN in order to release it to me (it was still across the country in Phoenix in Customs. I live in California). I told them I'd like to give that information to a manager, not just "anyone" over the phone. Because a manager wasn't available at that time, I told them I'd call them back in two days on my day off to talk to someone. When I did so, I learned that the day before, my package was labeled "abandoned" and therefore "destroyed" by FedEx Customs because there was a five-day holding limit.

This was the first time I'd heard of a five-day holding limit. They'd contacted the dressmaker but she didn't want to pay for the dress to be shipped back to her. No one contacted me at all. On top of it, no one from FedEx could tell me exactly what "destroyed" meant. I still don't know. (An employee free-for-all?) Since then, I've filed a claim, including all required documents, hoping that FedEx would pay for at least part of my dress. I just received notice in the mail yesterday that they "cannot honor" my claim. In the same letter, they gave me some links to FedEx "guide to services, claims online, packaging, etc." As if I'll ever use them again. On top of it, it's pretty humorous that they think they won't be hearing from me again, and again, and again.

I sold four deli scales on E-Bay to one customer. I carefully packed the scales with bubble wrap and plastic air pillows. I also labeled the box with an 8-1/2" x 11" saying "Do Not Stack - Fragile". The scales were insured at the sale price which was $450.00 (originally bought for $1800.00). The recipient called to say three arrived safely and one damaged. I immediately called FedEx to start the claim process. They took my information and told me someone would be in touch. Two days passed and I called again, this time to find out the process takes a week. So after 9 days I called again and was asked if I had sent any supporting documentation in. I was bewildered, "What documentation and where do I send it?" I asked. All of that information is on your claim form. "What claim form?" I asked.

Let me send that to you right now. I filled out the form and sent in all of the documents (original bill of sale, repair estimate, cost to Ship which they should have). At this point two weeks had gone by all of which could have been avoided had the first rep told me I had to fill out paperwork. I received a phone call from FedEx a week later then asking me the recipient's phone number, which was on the shipping information. I gave the information and the recipient called stating that FedEx wanted either pictures of the box and contents or they would have to pick the box up and ship it back to me!

The recipient opted to take the pictures as we did not want FedEx to return the package. He then e-mailed them to FedEx. A week went by and I called again, this time the rep told me sending the pictures was not an approved method of inspection. I told the rep FedEx doesn't know what end is up. Three days later a letter arrived saying FedEx was denying my claim because the package was not available for inspection. I called again and this time actually spoke to Gene in claims department. He told me pictures were an acceptable way to inspect a claim under $1000.00. Gen also said they never received the pictures. Again the pictures were sent.

Today Gene called and said, "I can't pay the claim because the item was not shipped in manufacturer's original packing. If that is not available then the item must be packed above the manufacturer's standard." That scale was dropped and crushed no original packing would have saved it. FedEx has shun all responsibility from the beginning putting all the work on the claimant, even to go as far as if you print out certain shipping information from their website and accept their terms, you absolve them from any responsibility for damaged packages. This information was part of the supporting documentation for their claim process! I told Gene he has lost a customer, and Gene this is not over!

I sold an item. I packed it with depot personal and carriers OK. I shipped the item and it was dropped a number of times destroying the item inside. I have people who viewed this. I filed a claim for replacement values and shipping. The refund came to 1/3 of the claim. They ** me.

I ordered a 37-inch HDTV from walmart.com. The FedEx delivery man arrived with the package on the appropriate date, 12-24-11. He smiled and said, "I have a TV for you." I could see one side of the box and it looked fine. I signed the form and he set it inside my house. As soon as he left, I slid the box into another room and immediately saw that the other side of the box had significant damage. There were two holes (the largest was 5 inches by 2 inches) and two tears of about 5 to 6 inches each. The box is still sealed but I can feel breakage through the holes.

This is not the way to do business--hiding potential damage and taking off! The driver should have said, "I see some holes in the box; why don't you open it now so we can see if the TV is okay?" I would have respected that. I have emailed walmart.com and they responded immediately with an offer to refund the item. I really wanted a replacement but it is out of stock. But I don't think Wal-Mart should be responsible for FedEx's mishandling of the package.

I work for a business that does a lot of musical instrument sales on Ebay. Just in the last month, Fedex has lost 2 very expensive guitars as well as damaged 3 beyond repair. When I called Fedex (because 2 of the claims were denied), I was informed that Fedex does not insure packages and they do not offer insurance. I said, "Then why does the rate go up if I increase the value of the package?" She said it was liability. Obviously, it is liability insurance but she wouldn't say it. Everyone at Fedex calls it insurance except for the claims reps. Dealing with them is an absolute nightmare. Two of the boxes were crushed, but both of the claims reps said they don't see 'any sign of mishandling'.

I had an item that was damaged, and FedEx simply denied the claim without inspection or further inquiry of any sort. The $80 brass lamp base arrived damaged. The box was well-packed and marked. Clearly, the box was crushed, corner to corner.

I filed a claim and got a "tracking number." The shipper faxed the airbill information. Then, there was nothing. I sent my inquiry to customer service and got a canned response and nothing more. I repeated the inquiry, but got the same canned response. Then, I got a simple denial letter. I followed up on the denial letter, but again, I only got a canned response and nothing more. Are they kidding?

It's time to start a movement. Every time I shop from a Web merchant that only ships via FedEx, I use their "contact page" to ask if they can arrange for UPS/USPS shipping. Otherwise, I simply won't be a customer of theirs, either. I do keep shopping after I inquire, and I might find another source before you get back to me. So if you're on the sell side reading this and ship exclusive via FedEx, it might be good to consider the buy side of the business - before I reach your Web store.

I sent a package to Michigan and what I had in my boxes were to be shown on display. When I flew to Michigan, I opened the box and the piece was broken in two parts. I saw the FedEx employee when he had to come back and pick up the piece in Philly and he was livid. I saw him throw the boxes into the truck. I suggest that this employee shouldn't do this job if he vents by throwing a customer's insured and fragile mail.

Now, I cannot sell what I had in the box and I need to know what the next step is. I had $500 insurance on each box. This is only a material cost.

I called FedEx and spoke with a representative about where I was shipping from, where I was shipping to, and an estimate of the weight. I originally gave an estimate of 30kg to be safe, and they generated a report saying the cost would be 1260 NIS. I later asked for an offer for 25kg and I was informed that even if my shipment actually weighed less than 30kg, I would still be charged the full 30kg. The offer was then reduced to 1000 NIS. I asked how I would need to present my suitcase and backpack to FedEx when they came to get my things, if I needed a box or anything, and they said that it would be placed into a box by them. They said my shipment would be delivered within a few days of pick-up.

On the shipment day, I was told to fill out three invoices, and one Personal Effects form. I did this completely and these forms were handed off with my luggage on July 3rd 2011 to the FedEx representative, who came to retrieve my shipment, along with the three copies of my passport that I was told I needed. On July 6th 2011, my credit card was charged $293.82, which was 1000 NIS as of that date.

On July 12th, when my shipment should already have been shipped, I received an email. I was abroad with no access to a cell phone, but I emailed back expressing my concern as to how my package could possibly weight 37kg and received no reply. On July 20th 2011, my credit card was charged $221.19, which was 760 NIS as of that date.

The form was filled out again, delivered and sent to FedEx. When my bags finally did arrive weeks late, the justification was that the appropriate forms were not with my shipment. If I gave the appropriate forms to FedEx upon pick-up of my shipment, I should not be responsible for late delivery if they lose any of these forms.

As of July 21st 2011, I had received my small backpack, but not my suitcase which constituted the rest of my shipment. When I called FedEx, they told me that they couldn't locate my suitcase. The next day, I received a call from the Lost and Found in Memphis, TN and was told that they did have my suitcase. My suitcase was shipped to me and received on July 23rd 2011, which was 20 days after my shipment was picked up. When I did received my suitcase, the handle required to operate the rolling suitcase was damaged and would not retract anymore. My suitcase was also quite beaten up, with black marks and dents all over it. This was only the second trip that my suitcase had taken and did not have any prior damage.

Even though my suitcase was delivered weeks late and broken, I was told that I would receive no refund because I was responsible for the delays and the damage. The damage according to FedEx was attributed to my shipment not being in a box, though I was told that my shipment would be placed into a box.

I shipped a framed print from my deceased parent's estate in Wisconsin to my home in Philadelphia. It was packaged at FedEx store. I had no clue of the value and just gave a rough estimate. When it arrived in Philly, the outside of the package looked impeccable, but when I opened the package, the glass over the picture was broken in 3 large chards of glass. The picture and the frame looked intact, so I did not take the picture out of the plastic that was taped over the internal packaging. I called FedEx to report the damage. I was told to fill out a claim form (which was faxed to me) and that someone would come to inspect the package. I was given a case number which, incidentally, no one ever asked me for on future phone calls. They gave me a damage tracking number.

When the driver arrived, I thought he would actually inspect the package to determine that the glass was broken. In addition, I had a question about the claim form. He was totally disinterested in my question and began to take the package (which was not taped shut). I asked him if we could call someone to verify the procedure and I was told, "Listen buddy, I have to get going." Flustered, I erroneously shoved the claim form into the box as he left. He said he would tape up the box in the truck. At this point, I got a sinking feeling in my stomach that my picture would never be the same.

I immediately called customer service to verify that he was supposed to take the package. I expressed that the driver seemed clueless and was rather rude. I was assured that the package would be inspected and returned. I assumed that it would have to be returned to the local office not shipped all the way to Chicago!

When the package finally arrived back to Philadelphia, it was just dropped off on the porch with a doorbell ring. There was no signature service required on the original shipment, but this was a package that was supposed to be inspected! When I got to the porch, the outer box looked tattered. It was not taped shut. As I pulled the frame out, the plastic was shredded and torn, and all the glass was missing. The poster image was irreparably scratched, the matting was coming off, and the frame was severely chipped in several places. It was apparent that the frame was never unwrapped for any inspection. It was not necessary to ship this package to Chicago to inspect it. In fact, it was never necessary to take it off the premises of our home to inspect it! All that was originally necessary was a new piece of glass. Instead, the picture is completely ruined.

This has been a painful and frustrating experience. I trusted in the reputation of FedEx and my previous positive experiences, but that trust is literally shattered. If I had assumed it was dangerous to trust FedEx, I would still have my picture. In hindsight, I should have cut my losses with the broken glass and given FedEx a complete pass. Then I would have just paid for the glass and had my memories.

While I was initially distraught and emotionally overtaken over the initial damage, the person on the phone was giving me the run around about sending in receipts for a package that was in my parent's home for several years. In the emotion of the moment, I stated that I don't care about the money because the memory has been destroyed. I said that I do not want to be charged for the shipping. At that point, she had her "legal technicality" and said, "If that's what you want." I said something to the fact, "Yeah, you are legally covered now. That's great." When I calmed down, I got in touch with the Cincinnati Customer Advocate who said those words would not be held against me. She put a notation on the case.

I have since learned that merely the framing is more than $100 of what I estimated for the total value, and the print is not available online. I would have to go to the Vatican Museums store where it was originally purchased (if they still sell it). Who knows what the print costs?

I sent in the claim but have only been given a check for the original shipping cost. The saga continues.

[I still have the damaged goods and packaging. They have not moved since I opened them.]

My son's ashes were shipped via FedEx. When we received the package, the outside of the box was fine but when we opened it, my son's urn was busted into at least a dozen pieces and ashes were coming out of the plastic bag. We contacted the Holy Cross Mortuary, and spoke to David ** who was the undertaker and told him the problem. He had a few choice words for FedEx himself. Next we called FedEx and my husband spoke to Marcos. From there, I don't know what all was said but I am sure they said they would get back to us.

My son passed away last May 28, 2011. He was cremated and his body was shipped out on June 17 and we just received it today, June 24, 2011. My son was an Air Force Veteran. We were truly upset after having waited so long only to see what we saw in that box.

I have been using FedEx for all my business shipping for 15 years. I manufacture and ship high quality home audio speaker all over the country. Over the entire 15 years of using FedEx, every time they damage any of my products, they have consistently denied the claim and used the excuse that I packaged it wrong. Every speaker I ship is well packed in boxes with rubber foam caps and styrofoam panels surrounding the complete speaker. The cause of the damage is always related to either the delivery person or the hub terminal dropping the boxes from a critical height or having something dropped on them and smashing the box.

Whatever the damage, it is always easy to determine that FedEx miss-handled the boxes and caused the obvious damage. I've written complaints over the Internet in the past and received hundreds of emails from customers all over the country who are experiencing the same problem of FedEx refusing to compensate for the damage they caused!

The main problem is simple; the company that is shipping the packages is also the one charging for the supposed insurance (Declared Value) and also the one who decides whether to cover the claim or not - a clear conflict of interest. The fact is, they are not insuring the packages, thus, they call it "Declared Value". You declare the value of the merchandise and they decide whether they think it is worth it and if they should cover the claim. They know customers are helpless if their items are damaged and most can't afford to take them to court.

Their Claims department is totally corrupt, and my conversations with them have proven it over and over. The last two speakers they damaged were clearly because of their fault and even the local ground manager tried to get them to compensate me but with no success. One of the speakers was indisputably damaged by them, but when it came to compensating me, they only sent $220 for a $1,600 loss. They used a technical excuse that I did not have a Declared Value on the shipping order. I did fill out a complete shipping order with a $1,600 declared value, but the local terminal manager made a mistake when the speaker mistakenly came back to my business rather than to the appointed customer, so he (the manager) instructed me (through the FedEx driver) to install a new tracking number on the box and assured me that I wouldn't be charged for redirecting the box with a new tracking number on it.

Because of that new tracking number installed on the box without a new shipping order filled out, FedEx Claims department used the latter number and said that it didn't have a Declared Value assigned to it. When I explained to them that the local ground terminal manager had requested the new number be installed, they didn't care and were not going to cover the damage under any circumstances. The local manager also called and told them he was responsible for the mistake and wanted them (Claims) to bill the damage to his terminal, and they still would not compensate for the damage.

This is the same kind of stories people from all over the country are complaining about. I estimate FedEx makes millions of extra dollars by charging customers for what they think is insurance, and they seldom compensate when the damage occurs. I'm sure they don't treat their big account customers this way, but the little guy doesn't have any recourse except to take them to court and most I have spoken with can't afford the time or money! I refused to use UPS at the beginning of my business because I heard they operate the same way and I had friends who advised me not to deal with them either.

I have hoped and tried to find a large law firm that would represent the thousands of customers that have been taken by FedEx, but none seem to want to take on this corrupt giant.

Package delivered within 3 days on Friday afternoon (yesterday). I personally signed for it. The box was damp on the bottom and corner was wrinkled as if it had been dropped. I had ordered a student trumpet in its case for my son from a seller on ebay. Newspaper was packed around the instrument inside the case and also around the outside of the case in the box. The case seemed okay, but the finger ring on the part of the trumpet that stuck up highest had broken off where it had originally been soldered on. Looks like an easy (and inexpensive) fix on an inexpensive trumpet.

Today (the next day, which is Saturday) I called Fedex to lodge a claim. After waiting to talk to a representative who spoke with a heavy accent, she asked for the tracking number and told me to hold, and my call was disconnected. Called again and went through same thing (same agent? ) who was effusively apologetic, but told me I needed to send back the instrument and its packing for inspection by Fedex and to get a new one. I explained that the seller did not have another trumpet, and that I did not wish to delay my son's band and private lessons by sending it back.

She put me on hold for "James" in their customer advisory dept. James was also very nice but after making several excuses, told me to call Fedex Claims back Monday between 9 and 5. So I got nowhere with two calls that used up over 20 of my cell phone minutes so I could be told something that the original voicemail system could have been programmed to say. To be continued on Monday....

I purchased a used computer. One week later, using the same box and protection, I re-shipped it from Chicago to Vermont via FedEx. Upon arrival the computer's screen had burned out. After having my claim denied because, "We inspected the shipment and did not find any evidence to indicate it was mishandled while in our possession" (other than the fact that it no longer worked). I called to dispute the denial. The person I spoke to actually offered to settle with me for half the value of the computer.

When no check arrived, I called back and was told that FedEx had changed their mind. My only resort is to take my business elsewhere and that I will do.

I bought some very expensive speakers, Atlantic Technology 8200 series, and had them shipped by FedEx from California to Texas. I had them insured for $6000, not enough for replacement but close, and FedEx damaged every speaker when they arrived. I called the FedEx office, explained what happened, and they stated they had to have the speakers picked up to be examined.

FedEx picked them up the next day, and first sent a letter explaining they saw no damage. I then sent pictures to them showing the damage, and asked where my speakers were. FedEx sent the speakers back to the person I bought them from, and have since not been able to get them back. FedEx reps have since told me I would have to make the person turn them over to them, and until I made this person comply, they were going to deny the claim. The sender used my FedEx account, and insured it with my money. The fact FedEx had stalled on this dilemma, and refused to act appropriately, I have no choice but to complain to every consumer group, and then take them to civil court to try to get relief on this.

I build G Scale (1/24) model train bridges of aluminum and steel. I had sold a bridge to a gentleman in Wisconsin for around $162.00 which I also listed as the declared value. The bridge which was 6 feet long and disassembled for shipping at 4" thick of aluminum, cardboard and padding arrived bent in half and every piece of aluminum was broken in half! The box was also in shambles. The box was clearly marked "Fragile" and "Do Not Bend" which was obviously ignored. My customer called his local FedEx who arranged for pickup and inspection of the package about 6-8-2010.

The package (bridge) was then shipped back to me. I went to my local FedEx office where I dropped off my packages to file a claim. The lady behind the counter said that she couldn't help me because that was an Express location but gave me a 1-800 number. I called the number and the lady emailed me my claim form which had the wrong declared value listed--$1.62! Infuriated, I called the number back and spoke to Joseph who said it was a typo and that he could clearly see that the declared value was $162.00. I was told to just scratch it out and put the correct amount above it. I did so and mailed the claim form with a copy of my customer's receipt to Pittsburgh about 6-16-2010.

This morning, I checked my website's email and my customer informs me that he received a letter from FedEx stating that they denied the claim because "the item was not packaged properly for safe shipment." It's a metal bridge--boxed, padded and clearly marked! I printed off the email and immediately called the claims department again and spoke to Joyce, who informed me that only the shipper can file a claim. What? I spent 15 minutes on hold while she tried to get the claim history using the tracking number. She came back on telling me that she couldn't get through to that department but left a message to call me on my cell phone.

I won a statue on eBay and paid $848.40 on April 13. On April 20, we received a FedEx door tag that said that we weren't home and they would try again tomorrow. I called to explain that we work until 5 pm. The rep said that since it was FedEx Ground, we couldn't schedule a delivery time but we could have the package re-routed. I agreed and gave them my work address. After typing all of that into the ticket, the rep paused and then simply said that my address wouldn't work since my name wasn't the one on the package. My husband was the listed recipient. I asked if I could provide my driver's license to verify the same address but she said no. I had to call back with my husband's work address.

The next day, April 21, we had another door tag on our house. I called and asked why the package wasn't re-routed to my husband and they said that a signature-required package couldn't be re-routed at all. I asked why I had spent 45 minutes on the phone the day before if it wasn't possible. I was then placed on hold. When the guy finally came back, he apologized that I was misinformed and said they'd stick to their word and re-route the package to my husband. My husband received the statue the next day, April 22, and dropped it off at his parent's house on his way home. When his parents opened it, the statue was missing part of its head and hand. They were shattered. I emailed the eBay seller and received the FedEx claim #852410010059410 and was told to call to schedule pickup.

I called FedEx on April 26 to have the package picked up. The guy on the other end of the phone walked me through all the info they needed including my in-law's address and then asked me how we were going to pay for the pickup! I asked why we'd need to pay since the package was insured and they told the seller that they'd pick it up. He responded that all pickups required payment. I asked what our free option would be and he gave me an address close to my in-law's home.

On April 27, my in-laws took the package to the address we were given and were told that the FedEx office could not take a FedEx Ground package. My mother in-law asked why the rep gave us this address and she responded that she didn't know. She then pointed to a phone on the wall and told my MIL to call and ask. After talking to another guy, my MIL was told that the package would have been picked up for free and asked why we didn't do that. She told them what I was told and they apologized and arranged a pick up time. The package was finally picked up on April 28. eBay refunded my $848.40 on May 18 after the seller refused for several weeks. He wanted to wait for his FedEx reimbursement.

To summarize, I ordered this statue on April 13 and didn't receive my refund until May 18. I spent at least two hours on the phone with FedEx and my mother in-law spent at least 20 minutes. FedEx reps "misinformed" me about package re-routing policy, the package pickup policy and even the address for the location they wanted us to go to instead.

I had 4 boxes picked up in WV and shipped to me in OK where I have relocated. The boxes contained jewelry and a large jewelry armoire. I paid extra for declared value. One box was damaged which caused my armoire to be damaged and some jewelry to be missing. They did not put the correct declared on the proper boxes. I called the very next day and explained what had happened to one of the boxes. I was told a claim would be opened. I was also told I did not need the box or packing material. I was further told they would send a check for $100 plus the cost to ship that box right away and the rest of the claim would be determined later. They did everything they could to deny the claim and even decided not to send the payment they said they would. They were also very rude and nasty. This company needs to get better customer service and also needs to listen to the recordings they make when a person calls in with this kind of situation. I will never use this company again and I will be sure to tell every one I can get to listen about what happened to me.

Don't use FedEx--very poor service. If you are out when FedEx try to deliver a parcel, don't feel confident that you will know about it. I live in a block of flats with a security exterior door - very common for central London. If the delivery person cannot get to your postbox, they will try two very unreliable methods to leave you the card:

b) Push it under the number plate of your flat, outside the building at the mercy of anyone walking past the flat, or the wind (!).

You parcel will then be returned to the sender as you don't know it has arrived. Oh, they'll also crush items and damage them. Rubbish service. I am really angry. Crushed Nespresso capsules that won't fit into the machine!

In February, I purchased a Ramsa mixer off eBay. It was shipped in a heavy duty case with foam packaging on all sides, and marked topside and fragile. Pictures were taken prior to handing it over to FedEx showing now damage. When it arrived, two corners were shattered and the steel arm rest bent. It had obviously been dropped on edge from many feet in the air.

It took FedEx a month to get an inspector to look at it. They denied the claim. I appealed and it was sent "upstairs". Only after I contacted the BBB did I find out from the BBB that "upstairs" had again denied the claim. FedEx will not release the damage report and will not give any information out on who has denied the claim. Lesson learned. Don't use FedEx.

I was denied of a legitimate damage claim. Consequences are loss of income, damage to reputation as eBay seller, and financial and emotional distress. The purchaser of the item was very upset, as it was a guitar which he was counting on.

A Fedex truck came to deliver two packages and pulled up past our driveway into our yard. The truck ended up getting stuck and so he tried to turn around in our yard and got stuck again. My neighbor pulled the truck down the driveway with their tractor.

Fedex is wanting to pour some top soil down, cover with seed, and be done with the situation. I do not agree that it will take care of the problem. I think the soil will get wet and will end up with what we have now, which is a mess.

I shipped a Krell stereo amplifier in the original box and packaging as well as some extra bubble wrap stuffed around it for extra padding. The amp was insured for $1,800. It arrived damaged. It was dropped on one of the corners and is now useless. A claim was filed and it took them 18 days to deny the claim and close the case. They never called to explain anything. I just happened to log onto my FedEx.com account and notice that it had been denied on January 26. I am getting nowhere with them. They will not give me direct communication with the particular claims representative that handled the case.

I had a package delivered on 12/15/09 the driver must have obtained his/her drivers license from a cracker jack box.The driver drove across part of my yard and took out the corner of the rock garden [100lb rocks]. Not to mention 6 to 8 inch deep rutts.

We received a poinsettia plant from FTD, delivered by Fedex. The order number is E2788339. It was ruined, as it was left on our doorstep in the freezing cold. We also received two other pkgs, which were ok, as they weren't perishables. Please contact us by email or phone. We want a new plant to replace what we have. The plant is frozen.

I have shipped several of these projectors with no problem. I am not new at shipping this item.

The buyer reported the breakage to FedEx and they picked up the box. FedEx has turned down the claim so I am out several hundred dollars. Fedex now informs me that the insurance only covers lost of the box it does not cover its contents. The statement as to what FedEx covers in regards to insurance is listed nowhere on their site.

Somebody needs to file a class action suit agains FedEx. They are charging extra for insurance that is no good. FedEx is making thousands of dollars on all the extra insurance charges that they do not intend to back up. I have been paying extra for insurance for years thinking it covered content. FORGET SHIPPING WITH FEDEX. They have lost my account.

I want to repair my apple macbook. So, Apple send me a empty box and I put laptop in and send it back. Apple says that they receive laptop but box is empty, so where is my laptop? I think its problem is with Fedex, not with apple. But whom to trust. I need help to find out my laptop.

Today I received a check from FedEx covering all damages and the total shipping cost. I am confident that the key to this successful damage claim (after the claim was initially denied for "inadequate packing") is:

1. having photographs of the package documenting its condition as it was delivered to the customer (for future shipments, I'll also take photos before shipping)

2. having receipts for the (new) packing materials that I used, thus avoiding the accusation of having packed with a "used" box

3. consistently pointing out the specific factual errors in FedEx's original claim rejection letter (these all had to do with the condition of the package on delivery)

4. being polite, factual, and firm.

FedEx also sent a letter of apology for their failure to meet my expectations on this shipment. I appreciate the gesture. Although I wish my item had not been damaged, I am satisfied with this outcome.

I shipped FedEx ground. Despite my packing, FedEx managed to drop the package hard enough to drive the front knobs of the amplifier into the sheet metal of the chassis (they HAD to have dropped it five feet or more to achieve that IF the packing had been intact). They also tore the corner off of the outside box, thus dumping all the packing peanuts out. The customer reported that when the package arrived, there were packing peanuts all over his front yard.

The amplifier was damaged to the tune of $617 of repairs. FedEx denied the claim saying that the amplifier was not properly packed. Their inspection report said that the outer box was used, and that there was no visible damage to the package.

Fortunately, the customer took photos showing the torn off corner, the dumped packing peanuts, and the worn condition of the box on delivery. Also fortunately, I saved the receipt for the brand new outer box that FedEx claimed was "used."

I've sent my request for reconsideration of my claim. Will FedEx do the right thing? I don't know yet, but I'm getting a sinking feeling that they won't.

Total cost was over $300.00.

WAY TO GO CONSUMERAFFAIRS.COM!!!

I have been a FedEx account holder for a few years, and I have had no bad experiences before this one. I shipped a used computer and monitor to my mother, whose system had been knocked out by a lightning strike. I have been shipping truck loads of items for the film industry for 21 years, so I know what it takes to pack a parcel for safe transport. When my mother received the box, she opened it to find the base of the monitor had been broken, and while it worked, it was useless, because it couldn't even stand up anymore. I filed a claim for 150.00. I included ads for the same monitor on sale for 149.99 to 169.99. FedEx came and took the box, packing, and broken monitor (she kept the computer, which worked fine). A couple of weeks later, the broken monitor arrived back to me in the original box. A letter came from FedEx too, which denied my claim, saying, "no visible damage to the outer carton or it's contents." I immediately wrote an email to FedEx, including photographs detailing the creases in the box, indicating that something heavy had been set on the top of it. The creases showed it had been crushed down nearly five inches. After four weeks or so, I got another letter declining my claim stating, "According to the pictures submitted regarding this shipment, we have determined that it was not adequately prepared or packed for safe transportation." Now that I'd shot down their first reason, they had moved on to another one. The packing might have looked SOMEWHAT less, since the computer had been removed and kept by my mother. I had used styro peanuts, shredded paper, and hundreds of wadded plastic shopping bags.

Well, here's the update. Linda, of FedEx claims, says the claim is DENIED until I provide proof of the value of the broken merchandise. I explained that these were unavailable for sale; but that I did have a pricelist from 1999. After searching the inventory of every available piece, I did find one on ebay for $200 - not working, according to the seller.

So, I e-mailed the business owner to whom I shipped, asking for some help. He called back; and informed me that (just as we had both feared) the FedEx inspection resulted in the shipment being returned with another broken figurine. What morons! Why couldn't they break everything the 1st time?

He's going to e-mail me a price catalog from 2005. He said he called; and was told that I would have to submit another damage claim. Attempting to do this took forever. Finally, I was told that another claim was not necessary; and that they wouldn't need another attempt at destroying all of the merchandise. This process is, apparently my new life.

My wife had 9 Melody in Motion figurines from the inventory at her deceased father's Wildwood, NJ store. At her insistence, I located a REPUTABLE dealer located in Tiffin, OH.

The best price was at FexEx, which is right around the corner from our home. I very securely packaged these items (most in their original styro containers and boxes - circa 1985) in a 2ftX2ftX2ft box. I overturned the box before closing the lid...not a bit of noise or movement. Satisfied, I marked all 4 sides and top of the package in big, bold, red lettering "CAUTION FRAGILE Porcelain Figurines with Moving Parts"; and included the word UP with arrows pointing to the top.

The package weighed 38.4 lbs on FedEx's scale. When asked about insurance, I declined, for the simple reason that damage could ONLY be done purposely. The clerk indicated that since the contents were irreplaceable, I had to declare a value of at least $500. I agreed.

Three days later, I received an e-mail from the recipient. He sent me a picture showing damage to 2 of the pieces. I called his business; and he related to me that he saw the Fedex truck pull up, the driver exited the vehicle with a large package prominently marked CAUTION FRAGILE, etc, walked up the 1st 2 steps, TOSSED the package on the porch, got back in the truck, took off before he could even walk out to greet him.

Now, if this happened right in front of the business owner, can you imagine what happened while no one was watching? He also related that, being in business 49 yrs, he knew better than to mark "fragile" on anything - it just makes them throw it harder. He currently has claim forms for damage from USPS, UPS, and now my FedEx shipment sitting on his desk.

FedEx claims dept insisted on picking-up the entire shipment for inspection - not just the 2 damaged pieces. Is it because they feel like failures for not destroying the entire shipment the 1st time? The business owner didn't like the idea of giving them a 2nd shot at this merchandise. According to him, that's not the way the others do it.

Now, Melody in Motion has ceased production. Even if they hadn't, all 9 of these figurines were "retired" for 15-20 yrs or more. The only price list I have is dated July 14, 1999. The combined total value of the 9 at that time was $3400.

I claimed the entire $500 from FedEx. If they take the position that only 2/9ths of the shipment was damaged, can I insist that they replace (impossible to do) the pieces? I will not accept $111!

Endless calls and rude customer service reps later, we are getting nowhere. We have completed hurdle after hurdle to collect on damage. Each time we are told that something else is needed.

I had a shipment of a chair that was delivered at an incoorect addrss-but FEDEX kept insisting that it was delivered and that I could tell the vendor if I did not receive. Two days later they located my shipment and delivered without ever returning my calls and left the shipment for it to get wet in the rain. They kept telling me tehir driver was right and I was mistaken, I am very disappointed and frustrated. Fed ex customer service and delivery services are hjorrible. I did not get the chair in time -for a birthday gift

I shipped a crystal vase to NY. Before shipping I called FEDEX and described the product to be shipped and the value of $7000. I was advised how I should have it packed and that it can be insured for the value fo the vase as long as it is packed corrctly to their standards. Was told by their customer service that if everything is done properly the package would be covered. Of course, the vase was broken during shipping. This is a 20 lb crystal vase so it is not something extremely thin and fragile and packed with about5-6 inches of foam. I got the run around with FEDEX and they claim that they will only cover $1000 regardless of declared value or amount of isurance paid. Now they have the vase and is "trying" to locate it to be returned to me which has been going on for 3 weeks. They outright admitted to guilt saying that it was packed correctly and was brokern by them but sorry we are SOL>

My fiancee lives in the Philippines. On June 18, 2009 my fiancee went to the FedEx Office in Davao City, Philippines. She sent documentation to me that is required in the process of getting her K-1 Visa. She was told the package would arrive in Smyrna, TN in three days without delay and would be secure. The contents were fully inspected by a FedEx employee before it was accepted for shipping. There was a shipping label affixed to the large FedEx International Priority Mail delivery. On June 22, 2009, when the FedEx delivery made the delivery, I noticed there was a label affixed to the envelope over the original shipping label with the following words, "Opened for Inspection."

Then there was another FedEx shipping label affixed over label stating that the envelope was opened for inspection. The second FedEx label had the following words, "Cleared US Cutsoms. If Customs should declare a value, you will be billed later." Next there was a final shipping label affixed over the FedEx label with the note. The air way bill clearly described the contents as documents. A FedEx representative also inspected the documents before accepting the shipment. How can any person in their right mind assess a monetary value to personal ID documents for the purpose of immigration? The U.S. Postal Service, with all the complaints heard lately, I have never encountered such problems.

Fedex ground picked up my expensive Fender VG Stratocaster Blizzard Pearl Electric guitar insured for the max of musical instruments of $1k.

Item delivered crushed, inner guitar case cracked and bent on both sides.

Many hours were spent hand carving the diamonds and lettering. Eight coats of Sparathane (sanding between each coat) were applied to the stick. An inert .5o cal shell for the foot was supplied by a local Coast Guardsman who was more than thrilled when he heard about the project. A hand-carved Aggressive Grizzly Bear was custom made especially for this project and it was affixed to the top of the stick. 240 inches of Alaska Moose Hide Leather (tanned by Alaska Natives) was weaved (in paracord lanyard fashion) to provide a tasseled lanyard of over three feet. The walking stick was carefully packed in an undamaged Heavy Duty cylindrical shipping tube. FedEx provided the damage and the devastation.

The tube was crushed and so was the contents. The walking stick is irreplaceable. The items value was priceless but if a price had to be put on it I would estimate around $5000. I just received a check from FedEx for $100. They seem to think that their liability is not beyond the $100 since the shipment had no declared value. I would really like to get Mr. F. Smith's mailing address so that I could send him the short description if the item and attach pictures of before and after FedEx handling. I'd also like to send him back his insulting check.

Two boxes was shipped from New York to Carrollton, Texas at a resident. One box contained a monitor, mouse and keyboard. The other box contained hard drive, (tower) connection cords. I unwrappped the computer parts from the boxes and started to connect the parts I soon found out that the stall the monitor was on was broken off. The mouse was cracked and the mat was torn. The computer did not work. Federal Express which delivered the things to me on March 26,09.

It is now April 7, 09. There is no conclusion to the claim I made right away. Only insinuation that the site it was shipped from did not package it properly. This computer was purchased by me from Dell and it was in good condition. The cost $836.00. The boxes looked worn out. I believe it was tossed on trucks. This was a ground shipment. Which cost about $116.06 this included boxes, plastic bubbles and peanuts.

I shiped a package with a 5,000 ring to Paris France. After I shipped it got an email from ebay saying the buyer of the item used the account without permission and the ring had been relisted. When I told them was already shipped they said contact shipper right away and have delievery stoped.So I called fedex and was told package was still there and was not due to be delievered till MON. becasue it was a weekend. I was told it would be returned to me.

And then was put through to internation frude devision and gave them my story who also assured me package was intercepted and was being returned to me. I was so relieved. the next afternoon I get a call from fedex saying they are sorry put the package was delievered. I said what yesterday you told me was on way back to me. she kept saying how sorry she was and I should have told them was a frude. I said I did and was even connected to that department.

So she put me on hold saod item was on truck and was trying to reach the local office and the person on other end hung up with her three times becasue she did not understand english and the fedex rep did speak frence. I said you mean to tell me the internation branch of fedex can not speak the lanuage of the people they have to deal with so I am out of a 9,000 dimond ring. She said I am sorry and someone from our frude devisoion will be in touch. that was two weeks ago and not a word. And of course the escrow comapny turns out to be a scam also. and ebay no help either. someone please help what are my options. I can not afford this loss in this day and age.

the lost of a 9,000 Dimond ring.however the buyer biided 5,000.

Open an account with FedEx to have 2 6volt batteries sent to me, they sent the batteries to me but in the process of getting the delivery they damaged the batteries, I had the batteries delivered to Pipe & Supply with there approval delivery for business to business since ground will not deliver items to a residential address, the driver delivered the batteries to Todd, I ask who sign for package but no one had sign the driver had just delivered packages and sign that M.George had sign for it but I faxed a copy of the signature of what FedEx had and had M.George sign the fax, M. George signature was not even close to FedEx signature the driver or someone NOT at Todd Pipe had forged the signature, the batteries were leaking on the floor.

If FedEx would have had someone check the package it would have been refused. FedEx wanted the battery back I put the packaging and battery in a plastic bag since it was leaking. I insured the batteries, but I have received a letter from FedEx unable to honor request for claim. This was the second time from the same shipper where they damaged the batteries.

I'm out the cost of batteries plus shipping and insurance paid, since the batteries were leaking I have a couple of shirts and pants with holes.

Package received was damaged,plastic medication container was broken and the pills were loose in the envelope. pkg tracking. Waited 30 minutes 5-5:30pm for the driver that was due at 5:15pm. I decided to leave and pick it up the next day and the clerk offered no apologies.

40 of the 180 prescription pills were broken in little pieces and mixed with pieces of broken plastic.

I entered the restroom. When I accidently hit a woman who had on a fedex uniform with the door . Due to her position behind the door I was not able to see her standing there.I apoligized for hiting her but, she then assulted me and cursed me out. I'm 6 month pregnant, and I have been employed for 5 years. I'm not a trouble maker, but this went too far. I hope that this complaint is taking in to consideration . Thank you .

I,m very emotionally disoriented to see profesional people act out in rages . I even left my job for the day .

Last Wednesday February 11 2009, I was concerned that a FedEx pickup for the painting would cause the painting to be left outside in the extremely cold temperatures, since I was working all week away from home. Sending it with FedEx on Saturday would have been perfect, since my husband was at home all day. Friday night I made a bar code GND slip with FedEx, I set up an account on the internet, typed in a visa number paying for the pickup on the internet.

FedEx don't pick up from my area on Saturdays! Monday was a holiday. So, all day Tuesday the painting went in and out of my house, hot, cold ,hot ,cold. Finally I called and a FedEx rep. 'Angela' who said my account had a hold on it. Nobody knows why there was a 'hold' on my account. FedEx don't pickup parcels if there is a 'hold' on the account.

Angela assured me that she would arrange for a pickup right away, the next day Wednesday, between 2 pm to 4 pm. She insisted that I use the original bar code weigh slip GND for the Express pick up. I gave her my visa number over the phone.

So I managed to go home briefly on Wednesday at 3 pm to find a FedEx note stuck to my door, beside the parcel. The FedEx express pickup does not accept GND items!

I phoned Andrea at FedEx and explained the frustration. She assured me that if I took the box to my dental office where I work, FedEx would come to pick it up between 4 pm and 6 pm. Andrea told me twice to give the driver my visa number.

I have sent a complaint to FedEx. I would have been a new customer, but if these shenanigans take place just to have a parcel pickup, do they maybe play hockey with the parcels for the encore?

Sorry for the extended delay.

My company, Signal Integrity, LLC, mailed a manuscript by CD with a 2 page letter to Hoboken, NJ 07030-5774 on Jan. 5, 2009 at a cost of $28.20. The CD was broken in transit.

On Jan. 9, 2009 we mailed a replacement CD to the same address along with an 1,100 page hard copy for $14.20 and it arrived safely and on-time.

The US Postal Service has delivered hundreds of NetFlix CDs without any breakage in the past two years at a cost of $0.42 each.

This has taught my company about the relative value and reliability of a FedEx delivery?

If you read through the "Liabilities Not Assumed" section of FedEx's dis-service guide, you will find that they have excused themselves from every mistake they could possibly make. The money-back guarantee is a lie and you WILL NOT BE REFUNDED if they fail to deliver as promised! They usually use the "bad weather" excuse, but don't stop there. I even had one customer disservice rep of theirs tell me that I had to provide an estimate for the cost of unbending a framed paper poster that they had damaged by bending the box, purchased at FedEx Kinkos, in half during transit. Unbend paper???? Maybe if there's a God and he works at Kinkos...

Unfortunately, my boss likes them because there has always been 5 degrees of seperation between him and the nightmares FedEx brings to our shipping/receiving department. I maintain a summary of the hours spent trying to fix their mistakes and the results (mostly negative) so that soon, I will be able to convince the boss to switch to UPS. It has become so frustrating knowing that when I call customer service, the first thing they will do is excuse themselves from any wrong-doing rather than apologizing or working to resolve the problem and make the customer happy.

The most recent incident was a x-mas gift from our company that arrived broken and late. They have an excuse for both mistakes: they don't pay to replace or repair ceramics, and of course, bad weather made them late.

Bought an all metal sewing machine on eBay. The seller shipped it insured via FedEx. The reinforced steel machine arrived broken in two. There are a half dozen pictures of it in perfect condition before FedEx shipped it. FedEx admits the machine is destroyed. Refuses to pay claim. I do not understand how their selling of shipping insurance constitutes anything less than fraud?

I ordered flowers for my wedding from fiftyflowers, who shipped overnight from thier farm in Bogota via Fed Ex. The shipment arrived in Memphis, TN which failed to clear the package with customs and then forwarded it on to Kansas City. I receieved email confirmation that I should receive the flowers no later than 10:30 a.m. the following day. After 10:30 came and went, I checked the Fed Ex website only to learn that there was an exception due to incorrect address. This is what FedEX also informed the shipper.

After many phone calls, we learned that the Memphis facility had failed to clear the package with customs and the package now had to be sent back to Memphis, TN before it could be returned to KC and delivered to us. Needless to say, by then the flowers would be dead from lack of hydration. Fed Ex refused to expidite the process in order to get the flowers to us the following morning and initially refused to refund the price of the flowers, but after 3 phone calls agreed to reimburse the shipper - not me.

The shipper also refused to take any responsibility or reimburse the expense blaming it on FedEx. Needless to say, even ordering the flowers to be delivered 2 days before my wedding turned out to be a nightmare due to FedEx' mistake. However, we could not order too far in advance of the flowers would also be of no use. Brides beware of any pertinant shipmets for your wedding where the vendor uses Fed Ex. I will hesitate to do business online with any vendor that utilizes FedEx. Disappointed and utimately disgusted in KS

I had to scramble 2 days before my wedding to call all local vendors and try to piece together the right number of flowers in the right colors. In addition, while Fedex has agreed to file a claim that may result in reimbursement for the vendor, the vendor has refused to reimburse me.

I packed a 66# New Rolanf 700GX. Sent it fed ex ground to New York. It arrived smashed. Recipient had fed ex pick it up and filed a claim. Fed ex shipped it back to Fl.. It arrived(packaging) even more smashed. An independant inspection company came and sent a report(they even said I packed it had enough strofoam and corrugated cardboard and alot of directional info and many fragile, handle with care, transport this end face up. Fed ex denied claim and said inadequate packaging. I paid 1850 to have insurance for this. Packaging was from Roland factory. I want to file a small claims report.

keyboard is cracked on both ends. Box is smashed. Inside styrofoam blocks are flattened.

PAID DELIVERY 678531260219352. A shipped package from my office in Chesapeake Virginia arrived in NY. Same was damaged in NY. Rather than repairing the box and delivering same, the department shipped same back to Virginia when the package was a mere 1/2 day from delivery. This package was time sensitive. My concerns were not appropriately addressed by Fedex. It is better to deliver a package retaped with a claim form attached rather than send same back to inception. It was explained to them that there was a strong business case as to why that pkg. had to be there. My firm is out $500 and upset at the ridiculous regard by customer service at Fedex.

To repair my case and equipment it will cost me $724.50. I lost a job and could not canvass for other jobs because my equipment was damaged.

They continue to leave unprotected packages that have gotten wet and damaged by rain

Signed legal contracts damaged beyond salvage.

On 4/28 I went to Price Slashers in Port Jervis new york to have a large framed,glass print shipped out to my home address in Mcallen Texas .The young lady(c.s)her initials.) was instructed by the store manager Maria to take a box from the back of the store.Ithen helped her to raise the picture up and place it on the counter.She then taped up the box.At that point i was asked who i wanted to ship it with and maria said FEDEX was better.After the young lady was through with my package she proceeded to register so i could pay.Shen then ask me if i wanted to insure it and i asked her for the price so far wich was $23.00 I then told her what ever fifty dollars would get me for insurance wich was $5.000.00 for the price of $46.32 .I then paid and asked her if that was it and she said yes.

I left the store and the next day flew out to mcallen texas .On may 7th I still did not recieve my picture so I called fedex and was told it was being shiped back to new york because it was damaged(glass was broken)and was told to fill out a claim form(emailed it to me)I called them back and told them that I could not fill out the claim form unless I took the picture to the gallery to have a estimate on what the cost of repairs were going to be and the loss of value. The instructed me to call the store and discuss shipping with them and that FEDEX is not responsible that the store is contracted out and i would have to talk to them The store says no I bought insurance through them(I never saw a policy or asked if I wanted one)and said i would have to pay shipping cost again wich would further damage picture PLEASE HELP

tHIS IS PHYSICALLY DRAINING ME BECAUSE THIS PICTURE MEANS SO MUCH TO ME IT HAS BEEN HANDED DOWN FOR 3 GENERATIONS AND IS PAINTED BY A FAMOUS ARTIST AND FINDING OUT THAT ALL THE DAMAGE THAT FEDEX IS CAUSING TO THIS PICTURE ONLY TO RECIEVE A HUNDRED DOLLARS (THEY DO NOT TELL YOU THIS)

I sent a claim in earlier but I dont think it went through. Anyway, I ordered a BluRay player from EBay to be delivered to Hawthorne Florida. When I tracked it I found out that the driver put the package at the top of my drivway which is 300 ft from my home. I never recieved any package.

FedEx and UPS have been delivering to this address for 24 years and have never left any package up by that road. I am a service connected disabled veteran and I have been getting my pain medications delivered by FedEx for at least 8 years. They should know better than to leave a package up there and I feel they are responcible. This is the letter FedEx sent me stating they were unable to honor my request.

Amount: $160.00 USA Ship Date/Received Date 04/11/2008 , Dear FedEx Customer, We regret that you were dissatisfied with our services and that you had to file a claim for the above-referenced shipment. After carefully reviewing the claims documentation and shipping records, we are unable to honor your request. Fed Ex investigated the claim and determined that your shipment was properly delivered to the correct address.

Fed Ex offers three Delivery Signature Options for residential deliveries; they are Indirect Signature Required, Direct Signature Required, and Adult Signature Required. Details of the Delivery Signature Options can be found in the FedEx Service Guide and online. If a Delivery Signature Option is not requested by the shipper at the time of tender, FedEx is under no obligation to obtain a signature upon delivery and reserves the right to release the package at the recipient's address without a signature.

1,_Delivery_SignatureOptio_n wasnot reqsted and_therefore Fed Ex_was _ authorized to deliver the shipment to the recipient's address without a signature. Our research verified that the shipment was properly deiivered to the recipient's address. We apologize if this is not the resolution you were expecting for this claim, but for future shipments to a residential address, please consider selecting one of the Delivery Signature Options, if you do not wish for FedEx to release the package without a signature. Thank you for shipping with Fed Ex. We appreciate your business, and hope you will continue to count on us for reliable, high quality delivery services.

I sent an envelope to Ireland from saskatoon, canada on thursday 24rth april i wrote my address and I know it is clear by the time it reached ireland the people there were not able to deliver this envelope as there is absolutely no address visible on the cover

The copy I had has a clear address to be delivered but the copy to dublin was not clear you would have sent a proper CLEARLY LEGIBLE COPY TO IRELAND After paying such a lot of money it is is a shame that it could not be delivered properly. can somebody improve these ?

lot of hassle as the documents are very important

I have observed on multiple occasions Federal Express tractor-trailer trucks operating in an unsafe manner. Generally, it is excessive speed, but I have also seen erratic lane changes several times.

When I have attempted to call the Federal Express customer contact center, they are anything but helpful. They usually tell me I have called the wrong number, even though I am dialing the exact phone number printed on the trailer. When I am finally able to get a customer service agent from Federal Express to take down my complaint, I have requested someone call me back to acknowledge receipt of my call, but not once have I received a return call.

Several weeks ago, I wrote to the President of Federal Express about these same issues. One of his assistants did call me, but the individual was anything but cordial, acknowledged receipt of the letter, and then terminated the call without even saying goodbye. Many tractor-trailer trucks weigh as much as 80,000 pounds, which is 25 times as much as the average passenger car. They take much longer to stop and are more susceptible to high winds. Most of the Federal Express tractor-trailer fleet consists of double-trailers which are heavier, harder to stop, and more dangerous in high winds or wet roads. From the drivers seat of my car, it appears to me that Federal Express is not interested in operating their fleet of tractor-trailers safely. Perhaps a letter from your office will persuade them to take highway safety more seriously. Thank you for your assistance in this matter.

I ordered a computer from Apple as a gift for my son. It left Apple facilities on time but sat in the facility at Chicago, on the truck for delivery for 6 days before delivery. When called, we were told that ground delivery was when they got it to us and not per any date, even though a delivery date was given on the tracking notice.

Package delivered damaged and returned with the order being cancelled. The box was torn and the computer did not work. I will not order from any site that uses Fedex as they act as though complaints are nothing and not dealt with. A very poor shipper and one I would recommend be avoided. The net result is time was wasted which hurt as my son uses the computer in his work as a software designer. Time lost means lost income. No help, or understanding showed by Fedex.

We shipped a room divider screen that weighed 80 lbs. to Florida. We wrapped it in plastic double thick and then shrink-wrapped it. Then we constructed a box to fit it from 2 UHAUL thick wardrobe boxes. Lastly it taped shut with strapping tape. We insured it for $1000. When it arrived in Florida there was little damage to the outside of the box but the wood was dented in 4 places - 2 on each side of the screen-which seemed to match up with the forks on the fork lift.

Clearly FedEx dropped it from a high distance on the fork lifts more than once. When we filed a complaint they first tried to blame the sender to the recipient and vs versa. When that did not work (we were both sender and recipient), they said we did not pack it well. I asked for details, and I was told that by definition, if it is damaged, I did not pack it correctly. Everyone should be aware of this policy. The screen cannot be repaired, according to a furniture repair person who came to look at it. We are out a $1000 piece of furniture.

I shipped a $5,000.00 Martin guitar from Texas to Tennessee. It got mis-shipped from Texas to Miami, Florida, 75 degree weather. Next day, it shipped to Nashville Tennessee, 14 degree weather. The cold and hot, humid/dry change caused a split in face of guitar. The weather extremes caused a humidity change, and the cold weather, to hot, back to cold, caused the nitro-lacquer to split from dryness, cold, and extreme heat. This is a common problem when shipped to a humid place, then a dry place. FedExx admitted shipping to humid Miami, and changed the delivery location and date by a full day, enough to do the damage. I had the delivery driver stay here while I opened the excellently packed box (he had to assist me in opening it), and he saw the damage immediately. The sender and I both have pictures of the guitar prior to it's leaving Texas. It was perfect.

This previously MINT Martin 1986 HD-28 Brazilian guitar is one of 47 ever built. It is a rare guitar. It will never be the same. The guitar was insured by the sender for $3,750.00 as he did not know the actual value ( I am a collector), but we still have not received an answer from FedEx. The repair will cost in the neighborhood of $800.00 to make it sound, but the crack will never disappear. This guitar was worth $5K, but has lost at least $1,000.00 in value, even with the expert repairs to be made by a Martin Guitar authorized repairman. The damage will always be a negative with a Mint guitar's resale value.

We sent a package Sep 12 and it was delivered to the WRONG ADDRESS! The driver was lazy or stupid. It was perishable frozen fish from our Alaska sportfishing trip. By the time we redelivered it was a total loss. I called to file a claim, and the gal said she'd have her manager call me back. SHE NEVER DID! They don't want to pay on claims! I had to call back another month later, and am still waiting for settlement.

I ordered a Turducken from Cajun Grocer on Sunday December 16, 2007. This was supposed to be our Christmas dinner. I selected Overnight FedEx delivery to make sure we got it on time. Our package arrived on December 20. It was opened, the dry ice was gone, and the internal packaging was opened. I called Federal Express to get an explanation as to the following: 1. Why my package spent an extra night at a FedEx facility. 2. Why it was opened. They could not or would not answer any of the questions. A manager named Mike Brown promised I would get a call with an explanation on Friday December 21, 2007. I didn't. I still have the package and high resolution photographs.

This totally ruined our Christmas dinner. Furthermore it looks like a violation of privacy and could in fact be a health hazard.

We took a memory box to the local FedEx Kinko's (Rancho Santa Margarita, CA) to have it professionally packed and shipped to Chicago. We paid extra for insurance, special handling and to indicate the package contained fragile artwork. The box arrived damaged, and the contents looked as if the box had been drop- kicked across the country. We filed a damage claim and included estimates for repairs in Chicago. FedEx picked up the box for inspections, confirmed the damage and issued a check, then shipped it back to California--I would guess by kicking and dragging it behind the truck and further damaging the contents. Then, to top it all off, their 'customer service' rep was rude and abusive when my daughter called to inquire as to the whereabouts of the package.

The initial $250 estimate for repairs would have covered the damage done in the trip from California to Chicago. We will be out another $100 or so for the additional damage done when FedEx re-shipped the package across country.

I received a package that was damaged during shipping. It was a large/heavy box with one delivery person. The flight case and it's contents were damaged. There are 3 large, very visible cracks in the case. Also, the contents (a professional mixing console) has a severe hum in one of the 16 channels. It could have other extenive damage to other electronics! I called Fedex 2 days later after inspecting the console to report the damage. They picked it up 3 days later. They brought it back 2 days later and this time 2 guy's delivered it. The delivery persons had no further info as to what I was to do next.

I called Fedex immediately. I was told that a claim was going to be filed online on my behalf right then, and that I would be contacted within 48hrs. I was not contacted. I called them back 5 days later. I talked to 4 different people and was told the info was (conveniently) just coming in and they would contact me in 2-3 days. I was not contacted. I called them 9 days later. I was told for the first time that I had to print out a claim form and fax it to them and they would get back to me 48hrs after. I did so the next day! 12 days later I got letter saying they could not honor my claim request because no physical damage could be seen.

I called Fedex immediately. I talked to 4 different people and was told for the first time that the sender had to contact them in writing that he permitted me to settle the claim. The sender had contacted them before it was picked up 5 weeks prior. He was told at that time that there was no need for him to contact them and that it was being taken care of. That all started 5 weeks ago and I still have a broken sound board and flight case.

I have lost money because of having to pass on recording and live sound gigs.

I FedEx'd household goods including glassware to London, but it reached the destination in bits and pieces and also some of the items were missing. A claim was filed at Fedex London, but the answer we got was that the packing was insufficient for fragile goods and the claim denied by FedEx Delhi. Then I called the customer care who wouldn't reveal any information. Then I contacted the coordinator of FedEx Delhi for settlement of claim. They told me that FedEx doesn't accept the shipment if the packing is not according to international standards. So my reply to Amrist Seair was that it is between them and FedEx ,and as they packed the items and their company may settle it. Then these people just refused to talk to me and have been very rude.

After this I contacted Mr. Errol Mascerenhas at Fedex Mumbai via email asking him for the settlement of my claim. He wrote back saying that he has asked the Sales Territory Manager who deals with Amrit Seair to initiate the claim process. It has been over 10 days, and there is no reply from their side.The claim was filed in the month of June 2007. Since June we have been contacting them through telephone calls and emails. I've lost goods worth 350 pounds and also is causing mental torture and harassment.

I shipped 2 packages that were all professionally packaged by a certified FEDEX shipper. They were decorative mirrors each valued at $400. The packages were returned to me before the receiver even got them because Fedex destroyed the merchandise. The boxes were brand new and specifically designed for the products but looked like they were dragged down the road behind the truck with numerous holes in them. Fedex only paid a claim of $100 because they say that is the maximum amount to cover the product.

Why, then, does Fedex request a declared value and require the customer to pay that bracket for the insurance?

I shipped an heirloom dining table and FedEx totally destroyed it . They paid only $142 of the $700 damages. They say this is because I did not insure with them .

The table was depreciated, as a result, 70%.

On February 15th I sent my brand new Eastman Archtop Guitar (model AR810CE- with a list price of $2495) Through FedEx to replace it with another brand new guitar with a different finish. I insured it for $2500 and FedEx smashed it. Now they will only pay me $1500 for it, when a replacement will cost me over $2000. To make matters worse now they have lost my guitar, so i don't have anything to show for i t- except for being screwed out of $1000. In addition I am a professional musician and they have successfully pulled me out of the jazz market and severly hurt my finances.

It took me over 50 days to get a straight answer out of FedEx, and now they are screwing me. When I contacted FedEx and talked to Linda Paternastor she assured me, and I recieved an e-mail, that I would recieve the full amount of $2500, but Hope Iverson ( the claims department manager) shot it down. They don't care about the average American, the don't care about anything other than the all-mighty dollar. When I informed them that I am a soldier serving our country in a time of need they continued to have a hard heart and wouldn't budge. I am hoping that I can get the help of my fellow soldiers, as well as the help of every sailor, airman, and marine to pull all support from FedEx, so that at the very least I will be the last service member to be screwed over by them.

On advice of a friend, I shipped 2 music boxes, 2 ceramic mugs, a tea pot and a decorative ceramic bowl from Florida to Chincoteague. All items were bubble wrapped then suspended in styro. peanuts inside a shipping box with adaquate space around. All were broken or shattered. I have photos of the damage... Since I was still in Florida I could not immediately open the package.... Now it's too late... so FedEx gets off....

I estimate $32.00 for the mugs, $40.00+ for the music boxes... $25.00 for the teapot and $12 for the decorative ceramic bowl. $109.00 down the drain courtesy of FedEx.

I purchased an item that was shipped FedEx Ground. It was a 30-year old piece of furniture I bought to hold a TV and electronics equipment. It arrived severely damaged... delivered by one older man who dragged it (by himself) some distance before knocking on my door and asking for help. I contacted the shipper and a claim was filed. A gentleman came out and took many photos, filed a report and after weeks of no contact I called to check up on the claim and was told it was an antique and they sent a $100 check to the shipper and closed the case.

I told the investigator (during his visit) that the item was NOT an antique. I told him that it was less than 30 years old and that it was purchased for daily use, not as a piece of value or a trophy piece. A customer service advocate at FedEx told me if I wanted the case re-opened I should ask the shipper to send a fax indicating the report was incorrect, that it's not an antique and that he's giving permission for me to communicate about the piece. After another few weeks of no contact, I called FedEx for an update. They received the fax but have said they cannot communicate with me. They've said they misinformed me before--that the shipper cannot give me permission. I asked for a description of what an antique is (as per the policy) and clearly, my piece is NOT an antique. FedEx has lied to me more than once during this transaction. I've spent hours on the phone and have received contradictory (and ever-changing) data.

The piece, valued at $1,600, is destroyed. The $200 I paid for insurance (and the money spent for shipping) is also lost. FedEx sold me insurance they obviously had no intention of making good on. I've lost valuable work time speaking with low-level FedEx employees who say whatever they must to get me off the phone and to keep me quiet for another few days/weeks.

Shipped through FedEx, package was totally destroyed (damaged) from rough and careless handling. Filed claim, but always denied. Same thing happenned last time, FedEx left package in front door, I never received it, filed claim, but denied. This people love to deny people's claim against them.

Shipped a TV to my daughter in LA. Fedex packed the TV, insured it for $600 and shipped it. Cost = $81.52.My daughter had to go on an unscheduled business trip and the TV was returned to me. TV was returned to my driveway with glass sticking out of the box. Once a square box, it now was almost completely round. My husband cut his finger when trying to move the box up the driveway to a safe area. I paid $50 at the dump to get rid of it. We are now up to $131.52 in expenses. Fedex sent me a check for $172.04. That leaves me with $40.52 to replace a Sony Trinitron 32 inch TV.

I have talked to three different representatives. They take down the information, tell me they will get back to me and then never call back. The TV set was not new, but what can I buy for$40? In the letter, sent with the check, it said 'We have requested a credit or refund of the transportation charges'. I haven't seen that either.

Besides cutting his finger, we had to load this package on to a pickup truck to take it to the dump. We are both disabled and this was difficult. We don't want anything more than our packing and shipping charges of $81.52 returned. Is that too much to ask for?

i shipped 2 two computers to gary,ind and both were damaged on arrival. fedex refuses to pay the claim stating another carrier transported the items.