FedEx Reviews

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

Was in store on 4/12/26. Deanna went above and beyond helping us with some MN docs and printing. So very patient and knowledgeable.

Every time I've had someone ship me items through FedEx, the delivery driver NEVER delivers it properly.

I never received my medication. FedEx claimed that I signed for it! Biggest liars EVER!!! This should be enough for a criminal investigation but FedEx doesn’t give a red rat's ** about ANYONE!! They deliver to incorrect address if they even bother to deliver. Their delivery people couldn’t find their ** with both hands!! I refuse to ever do business with a company that uses them as a courier!

FedEx is a terrible company to deal with especially if you run into a problem. I was recently the recipient of an overnight package for a ~$10k guitar. The package was overnighted on a Thursday and for some reason, which they didn't explain, the package was loaded onto the truck, taken off the truck and back to the facility about an hour from my home. The supervisor, Tamara, claimed it never went on the truck as if that really matters... I didn't receive the package on time. Because the shipper didn't pay for overnight/weekends my package got pushed out to Monday delivery. It's hard to believe they work that way but the problem is you really don't have a say in who your shipper selects. If you did, these shipping companies would react a little different.

They didn't knock when they needed a signature. 6 people home, 5 cars..and customer service said they would redeliver today but not true

Worst customer service ever. Package was originally supposed to be delivered on a Wednesday. Wednesday sent me a new date of the following Monday. Tracking showed it in Hutchins Texas the Monday before the original Wednesday it was supposed to be delivered. I called and ask if I could just pick it up there. They said no. Not possible. I would get it when it was scheduled and not before. So it sat in a warehouse for a week that was a couple of hours from where it was supposed to be delivered. Every package I have gotten from them lately is always a week longer than they originally say and some things don’t come at all. I will avoid using them at all cost.

In my experience, the driver will leave an attempted delivery notice on my door when I was home waiting for the delivery. The driver never knocked on the door or rang the doorbell. He simply put the notice on the door and left. This happens every time I have a delivery that requires a signature. I've signed these notices for release of the delivery just to have the driver do the same thing all over again. So, I've started to have the merchants use a different courier service... such as UPS or DHL (USPS). I don't know how FedEx stays in business with this extremely bad service.

If it was an option, I wouldn't even give this company a 1 star review. They deserve ZERO stars. Zhang ** in customer service couldn't direct to supervisor help to get my address corrected for future deliveries and was rude. I have had to spend HOURS-DAYS just to get my packages. Made me talk to sellers that submitted the correct address and Fedex is changing it to an address I haven't lived at for YEARS. Absolutely HORRID delivery service from this company. I was told the last two times by Fedex employees that they would have my address corrected but to this day. It is not.. Fedex definitely needs to either update their maps or get a better label services to deliver packages. My address is on Google Maps and there is no reason my packages should go from Broken Arrow to Bixby??? Please help me make sense of this...

Package says it will be delivered today, yet tracking shows it's been sitting in NY for 3 days. No way to ask anyone at FedEx as they only have an AI chat box.

If only I could give zero stars. I have wasted so much time trying to get a package delivered from the Long Island City FedEx Facility. The status is "Future delivery requested" but I requested an update last week and the status has not changed. I tried to contact the online chatbot as well as contacted customer service and both were unhelpful and frustrating experiences and definitely not user friendly. Why is it so hard to get a package which is currently is sitting in a warehouse?

I have lived here 27 years, same address, hundreds of deliveries via FedEx, UPS, USPS, etc.. Suddenly Fedex claims my address is 'invalid' and failed to deliver. So to facilitate receiving my package, I opted to pick up the package at a drop location in town. 5 days and two support tickets later, STILL NO DELIVERY, NO MOVEMENT, NO UPDATE.... No call, no email despite my contacting customer service a dozen times. The package STILL sits in Manassas, Virginia. Do not use fedex.