Hy Cite Finace / Royal Prestige

Do not make decisions in haste. This is exactly what Hy Cite/Royal Prestige tries to get you to do. My fiance and I bought a set of pots and pans during a seminar 5 months ago where the presenter made cooking with them look oh-so-easy. First, it is not easy to work with the pots and pans. They come with a DVD of instructions, and I've cooked while watching the DVD, going step by step, and the food still does not turn out the way it's "supposed" to. I have yet to cook a steak without drying it out or anything at all without the pots turning brown, which means they have to be polished after every use. Second, I've called to see what I could have done with lowering the price or returning them as I was not satisfied. But they will not consider anything.

Lastly, I am not happy about the finance rate. The day we purchased them, I specifically asked the presenter about the finance rate, and he said it is included in the $1,900. That sounded odd, so I asked again and was assured $1,900 is the total price we would be paying. Guess what happens when we receive the bills? You got it; they're tacking on interest! We pay $80/month, and they add another $35 of interest to the next bill. Somehow, by the time we are done paying for these, I don't think we will have paid only $1,900 for these ridiculous pots and pans.

On the one hand, they don't require as much oil and they are more healthy than other pots and pans lined with plastic, but what good are they if they are difficult to use and we'd rather not cook because of them? Bottom line is don't buy them if you don't want to spend the time learning how to use them and polishing them. Also, don't buy them if you have to finance; otherwise, you'll spend way too much for them. Buy them if you have the money up front.

I bought a set of pots and pans for my son and daughter-in-law as a wedding present, and they hate them. The cookware is junk, and when I contacted the company I was told that I could not get a refund, and the account had to be paid. Just yesterday, I received a phone call about a late payment from June 2011. It is now January 2012, and the man on the phone was extremely nasty and accusatory. The people are running a scam with a ** product, and have you sign a contract before you even know what you're signing. Do not purchase anything from them.

I was lied to and was told I would receive two free trips, $500 worth of gift certificates (for a bunch of junky items) if I purchased the cookware, flatware, and knife systems. The company damaged my credit after filing against me after one missed payment which was lost in the mail! I had paid my bill on time or early for 2 years before that one missed payment that had been lost in the mail. I can not say enough bad stuff about this company. They are rude, lying, manipulative individuals and I hope they are put out of business soon!

I give this company a zero in their products and services. Yes, I bought some pots from this company called HY Cite/Royal Prestige. This company is horrible, because their products are cheap and no good. When you try to get hold of them, they don't answer or say you have dialed the wrong number. I tried to return the pots and I couldn't get hold of them at all. I tried to get hold of them, but I was unsuccessful, so they put me in collections. Until right now, I have these pots, and I don't even use them.

My (now) husband and I went attended a seminar about a year ago. The rep. basically said that if we purchased the dishes, we would receive a free trip, knife, and $1000 worth of groceries. None of the aforementioned things came free. Our payments increased after about 6 months, which was expected. However, about a year after our purchase, I called to try to lower the payments or the APR. The rep was rude and non-compliant. I was told that I could not return any of the unused products and that I should have read my contract even though the rep told us something different.

In addition to all of this, I spoke with someone in the accounting department that told me I could return products for a lower payment. This company is unwilling to work with customers dispute their economic condition. This company also falsely advertises their produce, causing you to believe that you will receive free things with your purchase. The dishes are absolutely not worth what they cost. It will take you forever to pay for them. Please learn from our error as newlyweds. This is not an investment and the company will not work with you beyond you three (3) day return. They will tell you whatever they need to in order to receive your purchase.

Bought the Royal Prestige pots and pans about 7 years ago. Been using them ever since, probably the best investment I have EVER made.

Yes the chicken will burn instantly to the bottom of the pan...this was shown in the demo. If you follow the directions and put the lid on and wait...you get the most juicy chicken ever!

And non-stick! Teflon you have to let soak in soapy water...this you just sponge off immediately after using and no problems whatsoever. Would highly recommend to ANYONE.

Royal Prestige is a scam. They will ruin your credit and make you order products worth thousands of dollars. Their representatives will constantly harass you with phone calls to your cellphone, home job, and even your husband's job. They will collect money unauthorized from your bank. Their representatives falsely make orders for you and have you paying them regardless.

The customer service is horrible and when you tell them the problem, they say nothing can be done. You will be in for years before you can pay off the debt which is thousands of dollars. They pray on poor Hispanic struggling families with lots of children and cause undue stress. Hy Cite Finance does not care about their customers, they only care about their business and taking your money. This is a very selfish company and I suggest you do not do business with them at all. Do not fall for their lies and pressure, please pass this information along.

I can say Hy Cite Finance ruined my life. A representative made a phone order of almost $3,000 of crap, and claims that I accepted it after so many times of saying no, then she continued calling. The company does not want to cancel it because they claim to have verified it. Even after sending this unwanted package that I never signed for and was refused by UPS, they still charged me thousands of dollars on top of the big amount I was still due with them. I never wanted what was ordered by the representative but they want me to pay for it. This is a horrible business. Hy Cite finance and Royal prestige will rip you off and harass you and damage your credit.

We were pressred into buying a Ocean Blue sweeper. Its a piece of junk "supposed to be far superior to a Rainbow. HiCite harrasses us multiple times a day, calls numbers they are told not to call etc. they try to debit our account other days than the actual date set up on the contract, etc. They are damaging our credit, won't let me explain, Wimby won't shut up and listen to me, she talks as I am trying to explain and keeps saying pay your bill, pay your bill, etc.

i called the number about warranties and was on hold for 20 minutes,no body took my call all i need is a remplace valve and a piece for my water filter.i have paid a lot a money for this poor customer service. i will appreciate if some one call me back.