eHarmony.com

Madison of Pasadena, CA February 5, 2010

You defintely have to pay attention to the confirmation page and the terms and conditions. The auto-renewal feature is listed on both pages, which makes it legal and legitimate. There isn't anything a lawyer can do, nor your credit card company. Your bank will just call eHarmony and ask them about the charges.

Once the rep has explained to the bank about the auto renewal and the policy, the bank won't go any further. The won't continue with the dispute. They will just block it from happening again.. that is it. The number to contact eH is 1-800-. They are there from 4am PST to 12am PST.

Madison of Pasadena, CA February 5, 2010

You defintely have to pay attention to the confirmation page and the terms and conditions. The auto-renewal feature is listed on both pages, which makes it legal and legitimate. There isn't anything a lawyer can do, nor your credit card company. Your bank will just call eHarmony and ask them about the charges.

Once the rep has explained to the bank about the auto renewal and the policy, the bank won't go any further. The won't continue with the dispute. They will just block it from happening again.. that is it. The number to contact eH is 1-800-. They are there from 4am PST to 12am PST.

Madison of Pasadena, CA February 5, 2010

You defintely have to pay attention to the confirmation page and the terms and conditions. The auto-renewal feature is listed on both pages, which makes it legal and legitimate. There isn't anything a lawyer can do, nor your credit card company. Your bank will just call eHarmony and ask them about the charges.

Once the rep has explained to the bank about the auto renewal and the policy, the bank won't go any further. The won't continue with the dispute. They will just block it from happening again.. that is it. The number to contact eH is 1-800-. They are there from 4am PST to 12am PST.

laurie of westwood, MI February 4, 2010

EHarmony is a complete fraud. do not sign up they have the most unethical sick practices I have ever seen. you will be scammed in everyway. if already a done deal, write the better business bureau in LA, contact your credit card company before they auto renew. I found email addresses most bogus but i kept writing. I finally got a refund or at least they said they would give me one. I now have it in writing to provide to my credit card company. how much fraud does there need to be for consumer affairs and bbb shut them down! this is outrageous.

Frances of Los Angeles, CA February 4, 2010

I subscribed to 3 months at eharmony.com. On January 3, 2010 they sent me an email saying that I had made my FINAL payment for my 3 month subscription. On February 4, 2010 they informed me that they had "automatically renewed" my subscription and had taken additional amount out of my account. When I called them at 1-800- they told me that in the original agreement they said that they would "automatically renew" my subscription. I told them that if I wanted more than 3 months I would have subscribed to more than 3 months.

They now have my money. I called my bank and put a stop on any further withdrawals from my account by their company. This is a scam! They are unethical and are not tranparent. I would NEVER use their services in the future! I have read the consumer affairs board and I see that I am not the only person that eharmony has duped. I am on a limited budget and now I am in dire straits thanks to their antics.

Chris of Wayne, NJ February 4, 2010

I joined E-Harmony, and after my 3 months were up, I canceled my subscription. I continued to get matches, and learned I had to "close" my account. However, my profile remained in their data base, along with my credit card information. I next learned the only way to have your profile completely deleted is to write them, which I did. They following is the response I received:

"Thank you for contacting eHarmony Customer Care. I appreciate your concern regarding your profile and I will be happy to assist you. Currently, we don't have such functionality to remove your profile completely, however, as your account is closed, I can assure you that none of your matches nor us will be able to get access with your information. As America's Trusted #1 Relationship site, your security and privacy are very important to us. We look forward to helping you find the love of your life."

I would like the information I provided to them to be removed completely since I am no longer using their services. HELP!?!

Kathleen of Niles, MI February 2, 2010

My story is identical to Donna of Merrick, NY January 24, 2010. I clicked on a banner ad on the website that read I could purchase their services for approx. 19/mo for three months when I entered a code. There was nowhere to enter the code and I ended up being charged nearly 140. I immediately sent an email request cancellation. The response said little more than "you may have better results if you complete your About Me information" HUH? I completed a follow up survey about their customer service indicating customer service was poor and the issue wasn't resolved. There was no response. Since then I have sent half a dozen emails requesting a refund and have closed my account. I have requested all contact be via email so I have documentation that can be used as evidence to present to consumer complaint agencies.

Mary of Edina, MN February 1, 2010

I cannot give you any information about the company included and especially their phone number because they don't want ANYONE ESPECIALLY their customers to contact them. I spent over an hour 2 or 3 times to try to FIND OUT HOW TO ASK THEM A STUPID question; if it is not in there commonly asked questions your screwed. No "contact us" option ANYWHERE!

john of westminster, CA January 27, 2010

they charge my credit card to renew a 1 month subsription for my son jeff without my authoriztion (19.95)

Patrice of Lewisville, NC January 26, 2010

I signed up for 3 mos. last year and did not renew my subscription. Now I'm being charged 96.95 for something I didn't order. I live on a very limited budget, and I can't afford this. eharmony owes me 96.95

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