eHarmony.com

I joined eHarmony in December 2011 for three months. I asked for matches within my area only to be sent matches of very old people from every other country. I logged on and spoke to a service rep on their chat line, and told her I wanted to cancel my account. She suggested she adjust my settings and see if that was better. I told her I would give it a week and if they couldn't deliver what they had agreed to I would cancel my account. After waiting a week and receiving no matches at all I cancelled my account through their online cancellation. I sent them three emails, which they "can't find" and logged on and cancelled my account once again; however, I have been billed for two more payments from my credit card.

I would expect to have to honor my side of the agreement if eHarmony had honored theirs. They haven't supplied any matches in this time (even though account was closed) but have charged for a service they didn't provide. I have spoken to them again on their chat line and also rung them, but keep getting fobbed off. Now I am informed they will send my complaint to an account specialists. I want my money back that eHarmony has debited from my account. This is a scam and the company has no interest in being honest or upfront with the people that they are dealing with. They have two business days to contact me, then I am going to Consumer Affairs.

I received an email stating I am now a member. I never applied for a membership. Eliminate my membership, and return my money!

I terminated my account several months ago. Today, I was browsing my recent credit card statements and saw that eHarmony was still auto-renewing my account and billing me.

I called and the help guy said that I had never even attempted to close my account, much less succeeded in doing so. The help guy said that if I had even attempted to cancel my subscription by clicking to the first page of cancellation, for example, a record would have been generated that he would be able to see. He claimed there were no such records. I specifically recalled cancelling my account. Account cancellation through the website is easy and fast, so once I did it I didn't count on it not working. I figured if they made it so easy, they must be an honest company. But apparently it didn't work, for some unknown reason, although I have a very strong suspicious of why it didn't work.

Next, the help guy made a claim I knew with 100% certainty was false. Although he may have been telling the truth, as he knew it, since eHarmony likely manipulates their records to mislead their help desk people. He claimed that, according to his records, I logged into my account and closed matches less than a week ago. Once he said that I knew eHarmony was screwing with my account.

The help guy seemed like an honest guy (although I have my doubts even about that), and he refunded the full $22 monthly charge I had been charged. It was somewhat humorous that he did that because at first when I called he was quoting the contract and telling me he couldn't refund any of it. But after arguing for ten minutes he went up to an $11 refund, then after 20 minutes he went up to a $22 refund. Unfortunately for him, I could not care less about $22, and I kept arguing. I never once asked him for a refund, he was basically just doing it to get me to go away.

I wanted him to explain to me how it is my account didn't close and how it is he had records of me logging in when I was sure I hadn't been. I demanded an explanation but he had none, he basically just intimated I was crazy and refused to even admit the possibility of the eHarmony system being faulty or erroneous. It is one thing to say he had a given set of information in front of him, but it is entirely implausible and insulting for him to refuse to even admit that he might be wrong. He claimed that in the entire history of eHarmony they have never gotten a complaint like this. I find that extremely hard to believe.

I suspected someone might have illicit access to my account and was secretly using it to meet girls. However, the account only showed activity in the form of matches being closed, which apparently only I can do, and only after I login with my email address and password. He was extremely emphatic that only I could close matches, and he went on and on about it. I could tell he was not a particularly intelligent individual because much of the information he was giving me was irrelevant to the core issue, and he wouldn't even stop spouting off irrelevant information once I explained to him why it was clearly irrelevant. I don't have a problem with stupid help desk people. They have horrible jobs and don't get paid much so I don't expect them to be highly intelligent or effective.

Anyway, no messages were sent from my account to any ladies. So obviously no one was using it for their illicit gain, because no one gains anything from just closing matches. Closing matches is a highly tedious process, especially given the number of matches eHarmony emails you every day.

Why should you believe this story? I am highly educated, highly intelligent, financially well-off individual. I have no criminal background, reputation of being a liar, or any history of getting in trouble. I certainly didn't argue on the phone for a half hour or write this review because I care about the money. My memory is at least good enough for me to remember what I did in the last week. I am 100% certain I did not login to eHarmony, and I have clear memories of cancelling my subscription a few months ago. Additionally, I have had a girlfriend for over a year, and certainly have no reason to be using eHarmony at all.

Basically, I argued with the guy for a long time trying to get an explanation for all his clearly erroneous records. But, unfortunately, it is impossible to argue with someone when I have no hard evidence of my allegations. The help guy claimed that I should have gotten an email confirming my cancellation, but, when I cancelled just now, I got no such email. Ultimately, the only person who controls the eHarmony records is eHarmony, and they obviously manipulate the records to extend subscriptions. If someone gets pissed off enough, eHarmony has set up a misinformed staff of help desk people to get all flustered, refund the money, and protest endlessly about how supposedly wrong their customers memories are.

I suppose the ultimate takeaway is that eHarmony is as greedy as every other subscriber-based business out there. If you want to cancel your account, don't count on it being easy. I am sure they make some cancellations easy so that they have plausible deniability, but likely they have some kind of system for identifying people that don't pay close attention to their bills, and they target those people as special revenue generators.

Don't join eHarmony. Meet a girl in the real world. Just to make it clear this review isn't posted by a competitor: I am sure match.com and all other dating websites engage in similar shenanigans.

I signed up for a 3 month subscription for a one-time payment of $69.95. After the first month, they automatically billed me again for $69.95! There is no way I would have agreed to pay almost $70 per month for this service! I disputed the charge through PayPal. They investigated and ruled in my favor, and credited back the amount. eHarmony then suddenly cancelled my subscription, which means I got cheated out of two months. This company is blatantly ripping people off, and should be stopped. POF or Match are legitimate, and offer much better services.

I've subscribed for one year, and this is my 3rd month, and there is no one communicating with me. It's a waste of my money. All I get is ugly fat people as far as Florida. I'm not going across the country to talk to people . This site is a big waste of time. When I communicate with someone, I never get a reply. I found 2 people within 2 weeks on **. eHarmony is not the site for me, and I want to unsubscribe, and get my money back.

The matches weren't based on the profile and there were a lot of days when there were no matches at all.

Three days in, I was really appalled at the "selections" I was presented with. I cancelled only to be told that after 2 days, I was billed the whole amount. I then called and received "an offer" for extended service at a lower fee. I declined and did my matches. Sheesh, I have seen better looking hookers than my matches.

EHarmony continually takes out money regularly from my account even though I haven't used them for many years. The bank I use state that, if they eHarmony doesn't stop taking unauthorized money from my account father this e-mail, the bank can have them charged with internet fraud, as I asked eHarmony not to take money from my account many years ago. I do not like the site and find that it is not what I am looking for. I am not that desperate to find a partner and if they were honest, they would be able to look up my previous logins to see exactly how little I actually used the account. They have one week to stop or legal action will be commenced.

If I have to close off my account to stop them, then I will and they will also be charged for any, out of pocket expenses I incur. The bank has been notified and will hand this matter over to their legal department when I phone them next week. I will give eHarmony until the 10th of February to cease removing money from my account illegally. Then legal action starts.

When I signed up for this service, it was not specified how you would control the dating program. I do not have any choices in seeing more candidates. You continue to show few choices, i.e. Edward and Ernest. I'm not interested in any of the two and I cannot move forward to see other choices. I have found this method of dating very frustrating and choose to cancel my original subscription now.

After 14 days and a hugely unsuccessful attempt at using eHarmony, I tried to get my money back. I was able to cancel my "subscription renewal", but I was then told that I am ineligible for a pro-rated refund because my 3-day trial period ended. I am out $140 (minus the cost of my 14-day use). The best they would do is reducing my 6-month subscription to a 3-month subscription. Awful.

After joining for a month and deciding it was a waste of time, I cancelled the membership. I received a further 3-month bill for $120 some months later. I cancelled it again via the website and sent them an email detailing the misunderstanding and asking for a refund. 3 months later, I've been debited $120 again. This company's business is outrageous blatant theft.

I signed up for a 30 day free trial in 7/2011, and found they were not forthcoming with their "matches". I immediately cancelled. Today (6 months after my free trial has ended), eHarmony charged me over $200.00 for ongoing membership that I did not request. I have contacted the fraud department of my credit card. eHarmony is a total rip off, and it is time for a class action suit.

Terrible! I paid for a six month membership and received mostly "inactive" account matches. Most of these profiles have not been active in more than three weeks (I"m certain, it's been a few months at least) and it's unlikely they have ever been paying members. I was endlessly matched with people who filled out questionnaires, but never paid for the service, thus I couldn't communicate with them. Most of their profiles weren't even filled out. After spending that much money, I deserved to be matched with real and active members. I would recommend this site to no one. I'm angered and feel totally ripped off.

I was researching their site. I found that they offered a deal of $19.95 for 6 months! I started signing up, it switched to $29.95 a month and I can't cancel or get a refund. I called and cancelled membership online, but they keep billing me and will until April of 2012. This was of course, back in Nov 2011. The site was nothing but a list of people's faces, no way to chat. It generated random matches from all over the country. I requested a 25 mile radius. It is beyond bogus and I want to know how I can get my money back. Please, this is a scam and needs to be dealt with.

eHarmony prides themselves in bringing together couples in marriage. They do not disclose the marriages they have broken because they send spam emails to people's email addresses who have never requested them with pictures of matches telling them to join their service. I know of many people who have been harassed with emails from EH and other dating websites. These people are already married. They are obtaining emails addresses from other marketing websites. EH or any other dating agency are not genuine as some of the customers are still in a marriage.

I specified matches from no more than 100 miles away. They repeatedly sent matches from all over the world. The matches they sent were not well matched at all. Their advertising is a complete joke when compared to what they deliver. They have zero integrity. I canceled after 4 days and they informed me they will still charge me for the full 3 months. Worst Company in the World Award. I will tell everyone I can about how terrible they are for the rest of my life. Bad corporation. They must have read the book "Sell More, Care Less" by Noah Conscious. I got ripped off for $137 and wasted 3 or 4 hours filling out their forms.

I was registering on eHamony and at the final stage where I was supposed to put my phone number it was considered as an invalid phone number. I can't complete my profile registration.

Joined the site a little over two months ago. Have only received four matches. After reading reviews on this site decided to check out the site to see if the matches which I received and had no response to were active. Each match I was sent said "active over three weeks ago". What does over three weeks ago mean? I suspect these matches are not active at all. I read about the inability to cancel membership and how they continue to bill you after cancellation.

I went back and checked the option not to auto renew. This seems to not work according to posts on this site. The entire amount for a year has already been charged to my card. I am canceling my card tomorrow, so there is no way, they can put any more charges on it. They can take me to court. I will also be contacted the BBB and also a consumer advocacy group. I have a close friend who is a journalist for 20/20 and will probably love to do a story after reading all the posts on this site as well as many others I have read about this fraudulent dating site. Do not join this site would be my advice.

On 11/21/2011, I signed up for the trial offer 3months for $49.95. Today ,12/18/2011, received email from eHarmony that $49.95, successfully processed. My bank account has a negative balance of $49.95. I didn't authorize the charge! I attempted to contact eHarmony and asked for steps on how to cancel my subscription, next month, 1/18/2012.

I cancelled my subscription. This is fraud! I continuously receive yahoo emails from eHarmony, to renew my subscription at a special offer, because the trial period was going to end. This was my authorization to renew, which I chose to ignore. I had no intentions of renewing due to personal reasons. How dare these people take advantage, and victimize us. I want them to payback $49.95, plus bank charges, and investigate these fraudulent charges. They have no integrity, and are in this for financial gain. People need to be aware of their deception. I read the small print, and they should not be slapped on the hands, but they should be fined.

They matched me up with a loser. Be careful and don't be so stupid and fall in love. It started out nice and ended up with him insisting that I move in. I left my job, friends and everything. It lasted a couple of months and then he wants me out. The problem is that I'm not financially able to do so. Here I am in this situation and just waiting to be thrown out any day. What a jerk and how ignorant I am? I am living under his roof with nothing. He never comes home. I am trying to save money and hopefully be able to afford to get an apartment and get out of this situation.

I've went through the whole questionnaire thing, but decided not to sign up. I did sign up for Match which had the same exact problems as eHarmony with the fake profiles, outdated and inactive profiles and auto-renewal. I had a horrible experience with Match and I could tell this would be the same. I don't know if this would work but when signing up for either of these sites, I would recommend you take screen pictures of every step when it comes for payment. My friend unchecked "auto-renewal" on here and at the end of her three months was charged again! She had taken pictures so when they claimed she hadn't unchecked the box she threatened to report them to BBB and send the pictures along with it.

She got a refund real quickly! Also, maybe to avoid this renewal problem and cancellation *** policy, see if you could use a prepaid Visa card? Make sure if you try this, you register the card with Visa and make sure it's able to make online purchases! I've heard of this working for a few people but it's possible the sites have caught on by now. But, the worst that can happen is that it's refused and that right there should be a huge red flag that they're out for your money! I'm now on the free OkCupid and am loving it! I've been on about 4-5 dates in the past two months and new (real) people are on almost everyday. Good luck everyone!

eHarmony seems to be nothing but fraudulent. The name itself sounds more legitimate than most dating sites, but that doesn't seem to be the case here. The company sure has a way with advertising. I was also surprised to read so many of the same complaints, but why should I be surprised? I just signed up earlier, and of course I was dumb enough to read the reviews after the fact I gave them my billing information. After reading so many negative reviews, I closed my account before the 3-day grace period was up. (Not even 5 hours after signing up). I even double checked that my auto-renew was turned off. Thank God I read this. Otherwise, I'd be stuck with a pointless bill.

At least with most bills, it actually pays for something you regularly use such as a cell phone. Does the owner of this company never heard of business ethics? I recommend deleting any credit card information. That seems to be how people are getting charged regardless of their subscription time frame. I did that not even 2 hours after signing on. I really got lucky this time, but it was only because I was curious enough to read the reviews. I'm glad I did, because I plan on calling them in the morning demanding a refund since it's within the 3-day window time. It disgusts me that companies actually do this to people. If you are also one of the lucky ones to read the negative reviews before their 3-day trial is up, save the money and demand a refund ASAP! Everybody knows Marketing and Sales is somewhat manipulative but this is unethical.

Okay, I just re-signed on for a second 3-month stint, only because a woman stepped out on a limb and contacted me and I wanted to try and reply.

The first subscription didn't pan out so well. The first month, I had plenty of matches and was able to go out on 2-3 dates out of the whole pile, so far, so good. The only irregularity was that it seemed like I'd often get matches far outside of my strict criteria that I had set. So I called in, and they found out that the settings, though reflected correctly on my side, weren't posting correctly on their internal site. Once that was corrected, the matches fell within the parameters I had set. Strangely enough, though, the next month, I received almost no matches, 4 at most. This should've sent a warning sign to me, but I didn't bother with it since I was crazy busy at work. I didn't bug them about it, or maybe I did and don't remember.

Anyhow, fast forward to the last month, and I started receiving matches again but went only 1 date. So all total, about 3-4 dates over a 3 month span. Not exactly a stellar record, but I'm hoping that the next few months won't be as busy at the office and I can really see how badly the service works or not.

In the beginning of signing up, they ask you if you are single, married, separated, etc. After picking separated I continued to fill out their hour long questionnaire about myself. After all the grueling reflecting I come to the end where they tell me I cannot be accepted due to not being single.

Why didn't they end it before I went through all the questioning? Even if I am single, I will not use this site. It's a waste of time! They wasted my time when they could have said that since I am separated, I can't continue but instead they lead me through an hour's worth of questions. What a joke.

I signed up with e-Harmony in August 2011 for 3 months. I disabled the auto renewal feature. They kept sending me emails about my subscription payments, and the one I received in October stated that, it was my last payment. On the 5th of November 2011, I received an email informing me that they had taken out another payment for the month of November. When I rang them, they said that I had not informed them 24 hours before my membership had expired about stopping payment. E-Harmony have been very deceptive in their dealings. I would like to advise others to steer clear of them. I have advised the local Consumer affairs in Australia about this matter, and will also explore the possibility of contacting the Current Affairs show, which highlights such scams.

Wow. If I would have seen all of the complaints about eHarmony's charging policies I would have never signed up. Similar to many complaints here, they automatically renewed and recharged my account without notifying me first. Sure, it's legal, but is it ethical? This is not different from aggressive fitness clubs that underhandedly charge people. This is not a good company. Stay away from eharmony if you want to keep you money.

I was requested to email thru Uharmony20.com. A girl by the name of Alena ** gave me the VISA to your country story. Mothers wages garnished for plane tickets. Passport, customs interview. Then emergency after emergency. $4500.00 later absolutely nothing. Joined Match.com and am now realizing all dating sites are bogus! No communication whatsoever!

I signed up for 3 months at $14.95/mo. after using Match.com for 3 months. My understanding of this service was that this was sort of a more serious, more specified service than Match. This was where people looking for a more serious relationship were more likely to pay their money.

All was well for the first few days and then I started receiving matches pretty far out of my specifications. Miles out of my range, and not even close to other specifications. I emailed EH customer service and they basically told me I just wasn't open-minded enough and that's why I wasn't finding love. Okay, fine. But I know my limitations. I work full-time and go to school. I don't have the time to be driving all over my region to meet potential dates. Also, I'm 5'10". Sorry, but I'm just not comfortable dating men who are 5'6" (nor are they dating me) so hey, don't send them to me. I mean, really, the 29 dimensions are rubbish. I was matched with whomever happened to sign up on a given day.

After a few days (more like a week) of receiving no matches, I was receiving a full inbox again. This time, however, it was full of matches which were completely invalid. Most had no photo and/or had not logged in for over three weeks, indicating to me that either they'd abandoned their account or they took the test for fun and, well, abandoned their account. Again, I contacted customer service and was told that I was being to picky. I needed to allow a man to give me a photo of his own accord. Also, I was being impatient. Many of their members are busy, and don't log in every day. I should also note that one of my matches during this time was a friend of mine who'd moved to Atlanta 3 months prior to my signing up for EH. According to him (and he's a very reliable source), he hadn't logged in since just before he'd moved, and hadn't been a paying member in 6 months. Way to go, EH! Yes, I did bring this to their attention. They chose to ignore it. I understand that it's impossible to know how active your members are but maybe only match the paying members up with each other? I don't know, it seems like that should be a perk of shelling out the cash.

I attempted to cancel my account after a month because of the fact that they had not upheld their end of the bargain. I was not receiving valid matches and wasn't getting any benefits from the money I was paying. They refused, stating I still needed to pay for the remaining two months I'd signed up for. I relented, and asked that they simply withdraw the balance from my account, subsequently close my EH account, and let me be on my way so that I didn't have to deal with their abysmal service ever again. They refused, stating I still had two more months left on my contract and hey, why not enjoy the benefits of my account?

Really eHarmony? Really. Avoid this dating service like the plague! At least with Match.com you have the freedom to move around on the site and make your own choices.

I had subscribed for a full year on October 3, 2011 and tried to close the account two weeks later; however, there was no refund for the 11 months service which was not going to be used or provided. What a rip off! I have a financial loss of over $210 dollars for unused services.

I signed up for eHarmony on a Monday evening, 17 Oct 11. It took two days to get all my profile with pictures posted because they have so many questions to answer. Then, when I started getting my matches, they were too far from my area. All the matches were from 150 to 250 miles away and I had specifically specified no more than 30 miles. Their website is very hard to navigate through and I am very computer literate.

I called eHarmony on a Friday about noon on 21 Oct 11 to cancel my service and get a refund. They informed me that I should have called them by midnight last night and that I had missed my cancellation period by 12 hours (their service reps are only available until 4:00 p.m. Central Time) so I would have had to call before 4:00 p.m. yesterday.

Also, when I signed up with them, I never saw anything about the time allowed to cancel. eHarmony is a very deceptive and misleading company that is defrauding unsuspecting people out of millions of dollars and something needs to be done to stop them.

The Auto Renewal System is absolutely dishonest. I understand the not providing a refund after 3 business days after a renewal. I called them 5 hours after being automatically billed. (The bill happened at 4 a.m. ) They were not helpful. I am a good consumer. I tried to disable auto renewal when I first signed up and they led me to believe that if I disabled auto renewal I would essentially be closing my account that day! Yes, they pulled a fast one on me. This is just not a good way to do business. I have to contact PayPal to try to get them to reverse it. I doubt they will do anything. It ** to be charged for 6 months of a service that I will not be using. Dirty business practice. Too bad.

I'm very new to this website. I had come across a match I was interested in, so I decided to email him the 5 questions. The very next morning, he had disappeared from my profile entirely. I'm not sure what happened, but I want him back!

You totally mislead people into thinking you have their best interest in mind, holding free matches out there as an incentive. But knowing the only free matches you give are so out of date as to be useless, just be honest, you want your 14 or so dollars, and then maybe you will see fit to make an actual attempt to help someone out. ** all you internet services that prey upon what we, as people, hope so much for and yet are so confused about.

On the same day that I closed my account, they auto-renewed me for another 3 months stint. It is very sneaky. They do not provide any notice and their standard contractual terms state a no refund policy regardless of when you close your account -- even if on the same day that they charge you for their renewal program. In other words, they provide zero service or zero value, and they still charge you and do not provide any refund in whole or in part.

I am pretty careful as a person, but I am not at all sure how I could have missed this in the fine print, which was stated in red font after the renewal took place. I doubt I would have missed that at the time of sign up -- insinuating that I do not recall any text being highlighted at that time. Their auto renewal program (which I do not recall specifically selecting, as if it were the default option) is a very quasi-dishonest way to do business, and certainly, not in keeping with the Christian happy fair image that they are advertising. I would not personally be willing to do business with them again because of this experience. In my opinion, the company has violated my trust and ripped me off pulling a fast one on me, even if they sneak out of it because of the legality in the fine print of their agreement.

While I understand that the terms and conditions do specify that one cannot receive a refund once one has paid, their auto-renew system is completely dishonest. They don't alert you that your subscription is going to expire, let alone that it's going to be automatically renewed. They only tell you after they have charged your credit card, and after you can no longer get a refund.

I opened an account for my cousin on eHarmony and after logging in to check matches, frequently, my computer stopped working. I took it to a technician who informed me that every time I log into the site, viruses and cookies got into my computer. Now, it might not work again no matter what they do. I have tried to contact eHarmony to inform them of this issue, but there is no contact information, just general questions. We are closing the account and do not recommend it to anyone.

I signed up and my demographic information was incorrect. It was impossible to find a way to correct it from their website. So, as a result, it never was. I was sent matches from all over the country except ones that were near me, so the whole "meeting people" experience was extremely limited and dare I say, ineffective. The information posted is so limited about others that you can't possibly know anything about the other person. I failed to see how the matching process really was matched.

In addition, their automatic renewal policy is a sham. They don't notify you before your renewal is coming and they just charge you. When you then want to cancel, as I did, you are left paying for more of a membership that didn't work for you in the first place. In my experience, there are many other useful dating services and I would never use, nor recommend this service to anyone--not even to my worst enemy (if I had one).

The problem with eHarmony is that the female applicants are not sincere. They are looking for a perfect match, and they are very difficult to meet. There should be a penalty for people who refuse to meet people in a way that they can lose their membership, or you should get your money back if people won't meet you. There's no reason for people not giving me a chance.

I was sent random matches that didn't fit my profile. Their "scientific matching system" isn't scientific but a "just send anything" system. I spent a long time filling out the profile questions, being really clear and specific about what I was looking for to help in the search. It's a huge disappointment and feels like a scam. I sent them a complaint but from what I've read, they really don't care. It's sad that they don't have good customer service and are not being honest about the site's services.

eHarmony auto-renew is deceptive and not forthwith in its disclosure. They automatically credit you card after they have renewed the subscription. There is a 3-day grace period on a subscription, and the renewal policy in the same sentence is worded in such a way that it can be easily misconstrued by reversing the wording of the short notice. I was not satisfied at all with the matches.

After over an hour and a half of answering questions about myself, it's like they didn't even try to match me with someone. I workout and eat healthy, but all the matches were overweight, sick, and not wanting to meet someone. I had one match who constantly had an excuse to not wanting to meet me, after prolonging the conversation for several weeks. I realize now that she was probably working for eHarmony to try and keep the subscriber distracted to prolong the subscription. I thought that I had disabled the auto subscription renewal, but I don't have any number or valid indication that I had.

I never authorized eHarmony to share my personal information with a marketing company but I have been receiving unwanted magazine subscriptions as a result. The marketing company, m2mags, indicated that they got my name and address from eHarmony. You can't put a price on personal information. How many companies will m2mags share my information with?

The auto-renew policy is totally nefarious. The policy seems designed to be as obscure as possible. Turning off the auto-renew is actually indicated as "cancel subscription". Once you figure this out it then take a series of five web pages and a survey to complete the process. Some of the questions in the survey are of the "when did you stop beating your wife" kind, and seem designed to make you feel like you have failed in some way using eHarmony.

I joined eHarmony for three months (May-Aug) and I never saw the automatic renewal button on their site. So they charged me $96.95 for the next three months (Aug-Nov). I called to cancel the renewal and they still charged me $39.95 for a one-month subscription, when I don't want it and do not use their service at all.

Anyone wants to file a class action lawsuit against eHarmony for fraud, misleading advertising and hidden fine print? How in the world can anyone find out in 3 days if they want to continue the service when it takes forever to create a profile and be accepted. Then they send people and more questions but answers essentially get ignored. I do not think there are real people behind those pictures and profiles. The one that responded was a fraud from Nigeria!

I was on E-Harmony for about three weeks when I called to cancel because of not getting anywhere with it. They said that I have a 12-month contract and that they would not refund my money because of the 3-day rule! They are holding me hostage to poor quality of service and goods and I have to keep paying for it? In addition I am a 55 year old woman and that $107 per month is causing financial hardship for something I can't use! Let's sue them for fraud, misleading advertising and hidden fine print that seems to keep everyone who wants to cancel as their hostage. I am outraged! I own a business and if a customer is unhappy I do every thing I can to make them happy! This is a bad company. The fine print is hidden. They are slick, slick, slick.

I signed up on eHarmony for a limited 3-month membership for about $135 in Dec. 2009. I was careful to make sure this was for only 3 months and careful to make sure that there would be no automated extensions of my membership. Once my membership expired, I discontinued using the eHarmony service, foolishly thinking I had concluded my business with them.

In July 2011, I noticed eHarmony charges on my credit card of $107.85. As it turns out, they started that billing in mid 2010 and had quietly soaked my credit card for $647.10 over the past year. I called to inquire, they said that the best they could do is refund half of that. They insisted I had not been careful enough to check all the "opt-out" check boxes on their website to make absolutely certain automatic extensions were disabled.

At the time I signed up, I was *very* careful to ensure my membership was for 3 months only. But I have no proof, so they got my money. Please do not do business with eHarmony unless you enjoy scanning your Visa account daily for unauthorized charges.

I signed up for the three month subscription to their service, with the understanding that the 1st month would be immediately billed and the next 2 months would come out of my bank acct each month. I decided i wanted to cancel and emailed the customer service to tell them that i would finish out that month since i had already paid, but they were to cancel after that and to no longer take money from my account. They replied saying that i had signed up for three months so i couldn't cancel and they would continue to take out my payments, so i should continue to take full advantage of the service. Since i sent that e mail i have not received any "matches" (other than the original 4 i got the 1st week) and they have refused every photo i submitted for my profile for no specific reason, They give me a list of possible reasons it was denied. These same photos were accepted by other dating sites with no trouble. Because of this i am paying for a service that isn't doing what they advertise and after a month i still have no picture on my profile. I feel e harmony ripped me off and is taking my money, but isn't holding up their end of the contract.

I've been with eHarmony for almost a month. I've been hit with 4 scams since being with eHarmony.

I would start communicating with the lady. Things start going good and we seem to hit it off. We decide to meet. That's when she informs me she is either in Russia or Africa. She is stuck there and can't get home because she is short on money and if I send her some money through Western Union, she can get home and we can spend the rest of our lives together.

I can't believe they try this crap. Does it work? Do people really send money?

I've reported this to eHarmony. I don't know if they will do anything about it. All they asked for is the name of the account so they can get ahold of the people. I hope they do.

eHarmony has agreed to refund my money for the next 5 months since I paid for 6 months and I used one month. I can live with that. They gave me a confirmation number. They said it will take 7 days to refund my money.

Eharmony has continued to bill me even though I have only signed up on short-term contracts. They have used and billed me without my consent. I feel betrayed and taken advantage of by sleek small unclear billing means. I have signed up on short terms only but Eharmony has continued to auto bill my checking account. They also make it impossible to contact someone to resolve this matter. I am furious.

They engage in false advertising. They do not do any research on their matches as they claim, promise a money back guaranty which they do not honor, and have "free communication" promotions which only allow blind contact through their system. If you want to see a pic of the potential matches you have to pay for it. They basically just throw a bunch of random people at you (over 100 "specially selected" in my case). If there is a class action lawsuit being put together I want to be included.

I signed up again after leaving in August 2008. When I renewed, the site said I had 359 new matches, so I figured I had a good chance of finding someone. After paying and logging on, I discovered that the "new matches" extended back to August 2008. Out of those 359 matches, only about 15 were from this year. Out of the ones that interested me, only three wrote back, and only met one. All this for only $59.95. This site in no better than any other, and much more expensive. As far as I'm concerned, they ripped me off. I'll never join again.

I signed up for a three-month subscription. Prior to the termination of the three months, I cancelled renewal of my membership. eHarmony ignored my instructions, renewed my membership, and charged my credit card. I contested the charge, and I sent a letter to the president of the company. But I did not receive any response. The credit card company contacted eHarmony. eHarmony said that the charge was valid, and the charge was added back to my credit card balance.

I followed the steps to cancel them, since I was having no luck meeting anyone interesting and it was completely ignored. They just continued to charge me and send more "matches". Twice I tried to complain to them, but they leave no phone number under the so-called "Contact Us" page. All they leave is a way to e-mail them. But it only has certain subjects they'll let you write about. I finally checked a fictitious box so I could e-mail them and the message was ignored! I will try again. But if I meet with the same problem, I'll have my bank notified.

In March 2011 I re-signed up for eHarmony - a service that I had used successfully in the past. I purchased a 3 month membership, and was charged for the first month upfront (with an agreement to be billed monthly). I immediately attempted to update my profile, since some of my information was outdated and was surprised to find that I couldn't make any changes at all. When I had been a member in the past, it was under a previous version of their webpage. The web pages either wouldn't load completely or would pretend to save changes, but nothing 'stuck'. I contacted customer support that day, requesting tech support (or a way to use an older version that would work). They were unable to figure out the problem, but offered to make minor changes (like to my 'location' since I had moved), while they tried to make things work.

Over the past month an a half, I have tried everything their tech support suggested taking hours of my time, without any payoff. Different web browsers, settings, preferences, security levels, everything multiple times (because for some reason, they were unwilling/unable to look through the full email chain). At first I was grateful for the assistance; over time though, it became very frustrating, since nothing was fixed. To be clear, I'm talking about emails with 'suggestions' for me to try every 2 or 3 days for a month.

After I was charged the second monthly installment, I requested a refund. It is unacceptable to charge a second time for a service that hadn't been rendered yet. At first, they acted as though they were taking the situation seriously, but once I requested a refund they changed tactics, stating that if I had wanted a refund, I would have needed to have requested it in the first 3 days after signing up. Because I was willing to work with them to fix a technical issue on their end (I do not have any other websites that I have ever visited with similar issues, and I had always been able to use their site just fine before the change to the most recent version), I am being told that there is nothing that they can do for me.

When I responded that telling me that I couldn't have a refund because I was patient and giving them the benefit of the doubt, they told me that everything is fine on their end, so there obviously isn't a problem and then condescendingly told me how sorry they were that I was considering leaving the eHarmony 'family' - as if I were deserting them, rather than giving up after being charged twice for a service I had yet to receive.

I requested the name/phone number of a person that "could" help me and have been waiting over a week for any kind of response.

Once you give these thieves your credit card, you're apparently out of luck even if they are unable to make their site usable. Deal with them at your own risk!

Received an inappropriate text on my cell phone which, when researched on **, appears to be fairly pervasive. There were over 19 pages related to the same theme. The originating number (which was apparently different for most of the recipients) left this text: "Hey, Susan, I got your number from a friend (I hope it's right). I think your sexy. Call me at** if you want to meet". According to some of the posters on **, the 323 number was a sex site.

It was very disturbing that the originator knew my first name and as I started reading the posts on **, the common theme of eHarmony started to surface (in some cases, the name used by the originator in the text was a "nickname" that the recipient had used only on eHarmony). I would strongly suggest that someone in authority contact eHarmony to audit their security policies so that this type of thing can't happen. Additionally, it makes me worry that if they can carve out a first name, isn't the rest of the information on file subject to abuse, as well?

I signed up for a 3 month membership and cancelled just before my term was complete. I followed the directions on the web site to cancel. The following week I was charged for another month. I emailed customer service asking for a refund. I received an email response stating that I had not cancelled my membership so I would not be getting a refund but that my membership would be cancelled at the end of that month. I couldn't prove that I had cancelled and thought maybe I did something wrong, so I let it go.

One month later another charge. After searching the web site, I finally found a phone number and called to clear this up. I explained the situation to the rep who answered and was put on hold. After several minutes he came back on the phone and asked me why I didn't cancel my membership online before the end of my subscription. I know he must have been reading from a script, but I just explained that. I was told I would get a refund for the last month. They still got an extra month from me because I didn't fight it the first time. I have since read many complaints about the same issue. Wish I would have looked into their practices a lot better before getting involved with them.

I signed up for eHarmony. The method of communication was like seventh grade. I tried to cancel in less than a week but was refused. I paid for three months and was cancelled with no refund. eHarmony stole $134.85.

They are a horribly crooked company. I hope that you are reading this before signing up. I'm going through FBI currently; this is an internet fraud.

I joined this site about 3 months ago. It is very hard to follow and although I have paid my money for 1 year, I have tried to unsubscribe but get no answer from any of my last 4 emails sent. They have continued to take my money.

eHarmony charged my bank account after I canceled my subscription. The claim process to request a refund was a real headache. The company repeatedly told me that I was ineligible for a refund and I insisted that getting a refund was my right as a consumer.

My calls were transferred from one person to another. All of them telling me the same thing. Finally the company allegedly authorized a "courtesy" refund and I told them that the refund is not a real "courtesy" but their legal duty to honor my consumer rights. It took me about three hours to solve this issue.

Getting an e-mail confirmation from eHarmony was another headache. This company is a mess and its behavior suggest a pattern of continued discrimination which is now subtly due previous lawsuits. In addition, there is no Spanish option when dialing their phone number which is 800-673-3548. My bank account is currently overdrawn as a result of this unauthorized charge. They really made me cry, not because of the charge but the unfairness of the process.

Beware! The free February Communication is not free. You cannot email anyone unless you pay the membership. It's a typical eHarmony money scam. And after this, I swore never to go there again.

I joined eharmony for a three-month membership. I turned off the switch for auto-renewing my membership, but it apparently wasn't updated. I hadn't been on the site for over a month when they auto-renewed my membership. I called them 2 days later to ask for a refund and to cancel my membership and they refused. Funny how they promote the site as having certain high values, but resort to underhanded practices like this to steal money from their clients in order to line their pockets and satisfy their greed. I lost $140.

I agreed to subscribe to eHarmony for a one-year subscription and they asked me to pay $107.80 a month for three months. I paid $107.80 on October 21 and the second month on November 21. For the third month, my credit card was updated and changed due to someone using my card fraudulently. Due to the unpaid third month, my subscription was suspended on January 2, 2011, which was fine. I was contacted by them via email over the holiday period while I was out of town.

Upon returning, I contacted them via email on January 16 to resolve the matter, update my credit card information, and pay the third installment. They informed me that I needed to call them to resolve it. Upon calling on January 20, I was informed that they could no longer accept my payment and that I must start a completely new subscription all over again. I asked about the $215.60 that I had already paid toward it. They told me that I had the benefit of the service for two months. This is a rip-off.

After several months of bad referrals, I cancelled my membership. This company did not send good prospects, just lots of unqualified people. Now that I have unsubscribed, I can't get rid of these people. They continue to send me emails although I have asked them many times to stop. Every few days, there is another message from them. They apparently have no site to exchange dialogue making communication almost impossible. If you can't stop these guys, please limit the damage they are doing. The primary damage is financial and mental, i.e. not getting what is advertised and eHarmony's contacts with me after I chose to cancel their service.

About three months or so ago, I decided to save up some money ($25 or so per month ) so that I could join EHarmony to find that "special" someone. Unfortunately there was a three-month membership limit, so it was roughly $75 for me to join. Not refundable, even if you meet that "someone" in less than a month.

Well, this is what ended up happening to me, or so I thought. I had several responses but the one that matched just about every compatibility issue was Ryan. We matched so well, in fact, that there was really no one else I felt was "perfect". Although, I did converse with some other "matches" and I wanted to go out on a few more dates.

Needless to say, that never happened. Ryan insisted he was in love with me and wanted me to close my EHarmony account. He did not do this for me, by the way. The more we dated, the more I began to realize that we had nothing in the way of being compatible. He basically lied for sex, as he was a virgin at the time (31 years old, by the way). The more I learned about him, it became very apparent that he is a gay man. I'm not sure exactly what his motives were for all the lies, but I have been caused psychological and economical turmoil, which I will explain in the next section.

The economic damage is bad enough because I am disabled, but I don't expect that I'll ever see that money again. I would just be happy with the months I didn't use returned to me. I think that's perfectly fair since Ryan lied to me.

I am just terrified to try EHarmony again. I was under the impression from their commercials that they screened individuals, and based compatibility on honesty. This whole thing has just been an emotional roller coaster. I think the site should be shut down, but that's just my opinion.

My other worry is that even though we used condoms, he may have lied about sex with men. Now I have to be tested for HIV and a whole host of STDs. I'm terrified. Please get back with me through email or phone. I don't know what to do.

I seldom used the eHarmony website that I had subscribed to, and a charge for the next six months appeared on my credit card. I wished to cease my participation and wrote a short, pleasant email requesting a refund and resigning from the service. Their response is included at the bottom of this message. What it says, in summary, is: The auto payment hit and it doesn't matter when it happened, we won't give you back your money. You're now a member of eHarmony for another 6 months. I called the provided phone number and was very politely notified that I had been amply warned about the auto payment feature and that I was stuck. I responded with threats of a credit card dispute and a lawyer and demanded a manager.

I waited on hold and the same very nice person came back and said that he had checked with a manager and some other account person, and that they were going to give me my money back. The reason that I'm here is most people aren't as persuasive as I am and would be stuck with this horrendous billing practice. This isn't a strategy of a reputable company. Trapping people with a payment and refusing reimbursement when they immediately request a reversal without using a product or service is worthy of a scam operation.

Their emails and telephone representatives are kind, encouraging and are frosting over a nasty billing practice. At the end of the conversation the fellow invited me back to eHarmony anytime that I wanted to return. Unless this atmosphere changes, I'm not getting near the place. Below is a copy of the response from eHarmony from December 6, 2010. Note: The renewal date below on the 6-month subscription, this payment had just been processed.

"Thank you for contacting eHarmony Customer Care. We are sorry to hear that you are wishing to leave the eHarmony community. I have reviewed your account and see that your subscription has been renewed by 6-month renewal at the rate of US$140.95. Please note that all eHarmony paid subscriptions are set to automatically renew 24 hours prior to the end of each subscription. This ensures continuous communication with your matches and provides you with great renewal rates. The auto-renewal feature is clarified during the subscription purchase and can be turned on and off from within your account at any time. While reviewing your account, I see that you have not turned off your auto renewal feature.

This is the reason why your subscription has been renewed. I have gone ahead and turned off the auto renewal feature. Your subscription is now set to expire on 06/05/2011. Rest assured that you will not incur further charges. Unfortunately, you are not eligible for a refund. However, we would love to help you make the most of your eHarmony experience. Also, I would suggest you to feel free to call our Customer Care at 800-263-6133 should you need any assistance. Our phone representatives are available to take your call Monday through Friday, from 6 a.m. to 6 p.m. and Saturday from 8 a.m. to 4:45 pm Pacific Time.

Keep in mind that any one of your matches could be the person who will love you and share your dreams for the rest of your life. We don't want you to miss out on the joy that a relationship like that can bring. I would like to direct you to a link, ** that will provide you with stories about members who did not give up and found that special someone. We look forward to helping you find deep, meaningful love because we're eHarmony and love begins here."

I joined eHarmony 3 months ago, signing up for a 3 month subscription. Today, while checking my bank balance, I noticed eHarmony automatically took $139.00 out of my account. I could not find a number to call anyone, so I wrote them an email stating that they made a mistake taking money out of my account, because I did not renew my membership. I received a letter stating, "we are sorry to hear that you are wishing to leave the eHarmony community. Please note that all eHarmony paid subscriptions are set to automatically renew at the end of each subscription.

This is to ensure continuous communication with your matches, as well as to provide you with our discounted renewal rates. It was also clarified during the subscription purchase process that this charge can be processed 24 hours in advance of the account expiration. When this functionality is turned off, the account is time stamped with the date of the cancellation. While reviewing your account, I noticed that when your subscription auto-renewed, the auto-renewal feature was not yet turned off. This is the reason why your subscription has been renewed.

Unfortunately, you are not eligible for a refund. However, we would love to help you make the most of your eHarmony experience. Feel free to call our Customer Care at 800-263-6133, should you need any assistance. Our Phone Representatives are available to take your call from 4 AM to 12 AM Pacific Time, 7 days a week".

I never received a notice that my subscription was coming to an end! It seems that at least they should remind someone that if the want to continue with their subscription, because it is about to end. After complaining to take this complaint to Consumer Affairs, they granted me a refund of $99.00 and would cancel my subscription.

Today there was no email in my box confirming this, just a notice stating that I renewed my subscription for another month! I called and spoke to a woman named Pricilla, and asked her to send me a confirmation that I canceled my subscription as of today, and that I would receive the amount promised. She put me on hold four times! They absolutely refused to give me a letter promising my refund, and would only send me a letter stating my subscription was canceled, with no confirmation number, or name identifying the person I spoke with. This is so wrong in so many ways. Please publish this letter so as to save another person from going through what I have. They took $139.00 out of my account, for services I did not want, and gave me no conformation that they would refund any of it!

I asked for a refund because of all the login issues and after two weeks of spending 99% of my time re-logging in to their service and trying several different computers, I had it. So they sent me this long email asking to answer issues I had encountered and about fifteen different questions to answer at length, only to tell me that I was not eligible for a refund ($124.00 for three months and I can't even use the service).

Waste of time, keep making me with weird white guys, then I asked for African American men only. Waste of money. I cancelled and they better get my cancellation right.

Check your age matching. I am 87 years old and soon-to-be an 88-year-old woman. I do not want invitations from 33-year-old studs. Tell them to stay in their own age. Don't waste their time and waste mine. There's no excuse for this. Thank you! I look forward to seeing this changed. I am visually-impaired and your crazy lettering is difficult for me to read

I am a single working mom of 3 kids. I just had a divorce this year after 14 years of marriage. This summer, I decided to try to do these dating sites and try to just meet someone just to hang out with and spend time with when I had free time (2 days every 12 days). After going on Match.com, I found I was meeting some crazy guys and decided after all the marketing to try eHarmony. My girlfriend told me there were a lot of questions and she personally did not like the site saying it was too much work but thought perhaps it would be a good place for me because Match was more like a meat market than a dating site. So, I thought it was June but looks like July, I tried this site out. The date now makes sense because I had just finished a course for my online schooling to better myself for advancing my career. I spent hours trying to answer the questions and carefully think about what I was looking for and who I was (not hard, I had spent many years figuring that out which is why I'm divorced).

I took this seriously. However. it is hard to log on and go through all these steps and learn the system and use it properly while going to work and taking care of my kids. I decided that this was definitely not for me and cancelled my membership with eHarmony. And yes, I chose Bill-Me-Later because it fit my budget better, I could pay over time. (I chose 6 months because I was told to take it seriously and that less time was really a waste of money from all I read). With running around and trying to check in, I decided that it was more of a commitment than I could make at that time and I had decided I really need to focus on school.

So I thought I'll cancel and try again at another time.Well then I kept receiving e-mails so I logged back in to see what went wrong and 'cancelled' again. This time, I thought that I was just getting e-mails for the sake of tempting me to log in and reactivate my account. I told the Bill Me Later people to stop billing and get with you but they kept billing. I just let it go because I was tired of dealing with it and I had much more serious issues going on at work. Well then came the calls. Call after call after call. Day after day.

I called in at one point but I got a rude person on the end of the line telling me that I had to pay. So, I ignored more - yes my bad but I'm tired and have bills, children, and work to tend to, so it's not my priority. Then I get a call this last Sunday from a more private number and I answered. I told her to take me to court I was so mad.I don't have a problem paying a set-up fee $50? I don't care. I'll pay it. Well, I do care, every dollar is important to me but so is my sanity. Obviously your system is set up with all this effort behind it but 3 days in the life of a single parent is nothing. Also, how much do I have to read exactly? I was busy answering so many questions and my profile and then trying to figure out the system in what little time I had that I was unaware of the 3 day policy - and that is just unheard of.

Now, when I tried cancelling (I thought I had), nothing popped up to tell me that I was outside of a three day policy and that I would still be responsible for the payment. That should have been made clear either you cancel and get no refund or you can postpone your membership. But I was made to think I cancelled the service. I will fight this either way, I have taken too much over the years to keep sitting quiet and I'm tired of getting taken advantage of. This site comes off as a loving and gentle way to find someone and instead it's made dating or finding someone even more difficult and quite frankly a nightmare. I will add in closing that I was getting matched up with people that I didn't want to date - age, race (sorry - I have dated men outside my race and it's just not for me), religion, politics, location .

I was wondering how this could match me up with people I did not want to meet. And really the site was difficult and time consuming to use as a person who just wants to meet people and see what's out there.Crazy enough, when I cancelled I was going to come back but when I had more time to devote to this. I definitely won't now. This makes me appreciate the simple life of being alone. So you have my thread and what I said, I deleted nothing. I am tired and frustrated. I hopefully did not put anyone down, that is not my intent, I am just angry about this.

I cancelled my membership with Eharmony 8 months ago and then out of the blue they starting charging me a monthly fee of $22.00 a month. I emailed them immediately and stopped the charges but the 1st month charge they will not reverse even though I cancelled my membership 8 months ago. They claim that I did not go a step further to click off "do not auto renew". This is a scam and bogus charge for their lack of customers. I am shocked and angered by their lack of ethics and professionalism.

I am currently disputing this 1-month charge just out of principle and will blog immensely if they do not do the right thing. I pay for everything that I rightfully purchase and don't have a problem with that but this was very devious to charge someone 8 months after the fact of a cancellation. They're just scam artists in my book. Please help put this company in it's place before they do this to someone else. Thank you.

I have been a member for some time. However, you have charged me a lot of money and have not made one female contact. Every time I want to contact someone, my password is rejected. Take a look at my record and you will see how many passwords you have given me and not one works. I have my own password and cannot use it because of rejection. This is a robbing website and I just got an email from you saying that my last payment of $19.00 will expire and I have not had one contact that I have been able to talk to. Get with it and and I will send you my password on your request. Otherwise, I shall contact the Attorney General for satisfaction from you which has been nil. Give me a response! I have a page full of other sites and have no problem.

I have been trying to tell eHarmony that I do not have the funds to try this online dating service. But low and behold, the number I got was to a fax machine and the emails that I have received were ones that you could not respond to tell them you want to cancel. Now, I have to wait 24 hours to find out that I probably cannot cancel and that I will probably have to stick with it no matter what. If so, what a big ** mistake that this eHarmony is.

Two of them, I ended up receiving emails from eHarmony instructing that I did not contact them. I found out later that one of them was in litigation with eHarmony over being separated not divorced or single and the other match got a hold of my credit card info and charged for another 6 months with eHarmony.

The result was I had to close my account and close out the card. I was unsuccessful in getting the charge removed from my account although I filed a fraud alert after eHarmony told me that this match had made an unauthorized charge to the credit card I had registered with to use for the 3 month period. After that, it was all downhill from there. I couldn't use that particular credit card. I had to pay for a fraud alert for the next 2 years. And eHarmony wouldn't respond to any of my attempts to get my money back or the unauthorized charge that this man made reversed. I continued to receive emails from eHarmony ,from so-called matches who really wanted to communicate with me but it required that I sign up for 12 months.

Recently I decided to take advantage of the 10-day "free" communication period October 1-10th, 2010. Guess what? No matches and although I had to complete another personality profile questionnaire, they were still using my original information. What do you think are my chances that they will actually match me up even though I indicated that anywhere around the world was my perimeters? I lost the use of my federal credit union credit card. I was stuck with the unauthorized charge of $59.95 and no service.

I signed up for a three-month trial around the end of 2008 and finally got three matches, which were all from New York, shortly before the period was to expire. Two of them I ended up receiving emails from eHarmony instructing me that I should not contact them. I found out later that one of them was in litigation with eHarmony over being separated, not divorced or single. And the other match got a hold of my credit card information and so I was charged for another six months with eHarmony.

The result was that I had to close my account and close out the card. I was unsuccessful in getting the charge removed from my account although I filed a fraud alert after eHarmony told me that this match had made an unauthorized charge to the credit card I had registered with to use for the three-month period. After that, it was all downhill from there. I couldn't use that particular credit card. I had to pay for a fraud alert for the next two years. And eHarmony wouldn't respond to any of my attempts to get my money back or the unauthorized charge that this man made reversed. I continued to receive emails from eHarmony from so-called matches who really wanted to communicate with me but it required that I sign up for 12 months.

Recently, I decided to take advantage of the 10 day "free" communication period October 1-10th, 2010. Guess what? No matches and although I had to complete another personality profile questionnaire, they were still using my original information. What do you think are my chances that they will actually match me up even though I indicated that anywhere around the world was my perimeters?

Two of them, I ended up receiving emails from eHarmony instructing that I did not contact them. I found out later that one of them was in litigation with eHarmony over being separated not divorced or single and the other match got a hold of my credit card info and charged for another 6 months with eHarmony.

The result was I had to close my account and close out the card. I was unsuccessful in getting the charge removed from my account although I filed a fraud alert after eHarmony told me that this match had made an unauthorized charge to the credit card I had registered with to use for the 3 month period. After that, it was all downhill from there. I couldn't use that particular credit card. I had to pay for a fraud alert for the next 2 years and eHarmony wouldn't respond to any of my attempts to get my money back or the unauthorized charge that this man made reversed. I continued to receive emails from eHarmony ,from so-called matches who really wanted to communicate with me but it required that I sign up for 12 months.

Recently, I decided to take advantage of the 10-day "free" communication period October 1-10th, 2010. Guess what? No matches and although I had to complete another personality profile questionnaire, they were still using my original information. What do you think are my chances that they will actually match me up even though I indicated that anywhere around the world was my perimeters? I lost the use of my federal credit union credit card. I was stuck with the unauthorized charge of $59.95 and no service.

Two of them, I ended up receiving emails from eHarmony instructing that I not to contact them. I found out later that one of them was in litigation with eHarmony over being separated not divorced or single and the other match got a hold of my credit card info and charged for another 6 months with eHarmony.

The result was I had to close my account and close out the card. I was unsuccessful in getting the charge removed from my account although I filed a fraud alert after eHarmony told me that this match had made an unauthorized charge to the credit card. I had registered with to use for the 3 month period.

After that it was all downhill from there. I couldn't use that particular credit card. I had to pay for a fraud alert for the next 2 years. And eHarmony wouldn't respond to any of my attempts to get my money back or the unauthorized charge that this man made reversed. I continued to receive emails from eHarmony from so-called matches who really wanted to communicate with me but it required that I sign up for 12 months.

Recently I decided to take advantage of the 10 day "free" communication period October 1-10th, 2010. Guess what? No matches and although I had to complete another personality profile questionnaire, they were still using my original information. What do you think are my chances that they will actually match me up even though I indicated that anywhere around the world was my perimeters? I lost the use of my federal credit union credit card. I was stuck with the unauthorized charge of $59.95 and no service.

eHarmony.com has offered 10 days of free communication but it is fraudulent and a scam. They do not show photos of the matches unless you are a paid subscriber and they want you to communicate with a shadow on people they chose. It think it is dishonest advertising.

In order to get any type of customer service or technical support, one has to search through many pages and stumble upon the "magic" link to be able to email them. They do everything possible to ensure they never have to get a communication from a customer of theirs, even if they are a paid customer. They do not want to be bothered by you, they only want your money. After finally emailing them about an issue I had, they gave me the following "secret" phone # for support. That # is 1-800-951-2023. Now their precious secret is out. Call them and tell them to take some courses in customer service. I wasted days trying to resolve the technical issue I had on my own, and hours searching for a way to contact this company.

It was very worthwhile. I was matched up with several good matches, dated two and then ended up being matched with a third guy who is now my husband. It's not a toy, so yes you have to pay to play, but it's worth it.

The site is controlling and slow. I posted a picture which wasn't shown to my "matches." I only received communications after I made inquiries to customer service.

I was conned into a "free" weekend. I did all the testing and then offered a reduced rate for a three month-package. I attempted to use the site and get acquainted with other users. Again, there is no browsing on all profiles, you are only doled out five a day, and found that those did not match my standards of religion, non-drinking, nonsmoking code of ethics. I was sent all social drinkers or moderates, Catholics, Presbyterians, etc. I also was insulted when I went to try to match and told I needed to pay more money after I signed up to get the "personality" tests. I was livid. I complained and then was no longer introduced to any quality matches, just some 3000 miles away. What a farce! This company is bogus and portrays the success of their matching games. I do not agree. They refuse to give refunds and expect a client to pay regardless of their doing their part or making any consultations for their lack of integrity.

I canceled my credit card after two months, notified them and they could no longer charge my card for nothing in return. Then after I canceled, they hurried and sent me more messages that there was someone in Wyoming wanting to contact me. I did not give in to their ploy. I wrote the following letter to them to complain. I do not trust these sites. Their matching is not helpful. It was the biggest waste of money with their lack of finding anyone who was even near what I am about. Here is the complaint I send in response to their attempt to lure me back. No way! "Just unsubscribe me please. I found the eHarmony method of online "dating" to be very unhelpful.

Evidently, according to your analysis process, I take an active role in taking care of others and have no life. What an insult! I am a service-oriented person, and the scanning process does not take into consideration there are people who actually give a "care" about others and have qualities that are enhanced as they give acts of service in a genuine way. I guess the system is inhuman and cannot fathom that nor match me up with someone like myself in the two plus months I was a subscriber. Please delete me from your system since there was no way for me to do it myself. I find that very manipulative and controlling on eHarmony's part. Sincerest regrets that this site did not measure up to my standards of living a chaste, virtuous life and a non-drinking lifestyle." I signed my name and sent it to them as a reply.

I was offered free service. After lengthy questions, they required payment to "view" matches,none of which were actually matches. There was no response from those who "might" be matches. I do not believe any of them ever received any notice from eHarmony. This is such a scam and I have requested cancellation of my subscription.

Wow! What a wake-up call. I have used E-Harmony in the past with no luck. However, they had a good promotion going, so I thought I would try again. I was wrong. I spoke to 2 people and 1 supervisor. For some mysterious reason, my credit/debit card was declined. I immediately called my bank and was assured there were no holds put on my card and there was more than enough money in my account. I called back again since the promotion was only good until the end of the day. Again, they said my bank declined payment.

This time I spoke to a supervisor at the band. She faxed me paperwork showing me where E-harmony was actually blocking my card from being processed. I guess they did not want me as a customer. They gave me some cheesy excuse on how they were unable to locate why my card was not being accepted. I used my card for groceries and I have no problem. Thanks E-harmony for saving me the money. I spent it on something much wiser. Maybe you should change your name to E-Disharmony.

At the beginning of the really long questionnaire, one of the first questions they asked was your status - they had a box for every time of relationship including married or separated. Since I am separated but not legally divorced, I marked separated. I answered a ton of questions and at the end, they said they couldn't help me because the site was for singles only.

I joined eHarmony for a year for $240.00 in September 2009. I was sure in a few months, I would meet someone. I did meet two people, but none of which fits what my profile asked for. There appears to be no way to get in contact with eHarmony to let them know of my concerns. I am so fed up with this site. I just don't know what to do. I can't believe that there was not one guy out in the MD, VA and DC area that I matched. I wasted a birthday gift of $240.00 on this site.

I joined eHarmony.com today. All I get is men from other states. 2 were from New Jersey. I feel I'm not getting my moneys worth. If I'm doing something wrong, that's why I'm not getting Jersey men, let me know.

I also signed up during the free communication promotion, but after completing a lengthy profile, had to give credit card information just to view a match/profile. I never received any 2-weeks credit.

I complained via email and the CSRs never addressed my specific complaint, but denied my request for the credit. I think the company misleads people with this promotion, then gets your credit card information and sucks you into a membership, a costly one at that! The quality of matches seemed to be better than Plentyoffish or OkCupid (i.e., degree professionals), but I never had the time to find out because I canceled to avoid another pricey month, and never got the 2 free weeks I thought I was supposed to get. And yes, I also had search problems, too, and then some obviously inactive matches.

I had to join for 3 months and my last month has been: 75% matches without photos and most of them are shorter than me. I'm a 5'10" female. Do you think I'm looking for a 5'7" man? Why do they not advertise contact info? Why is it directly to the company?

Well, long ago in 2008, I signed up and paid. That has since lapsed. This past weekend over Labor Day 2010, they had a "free" communication weekend, so I looked just to see what might happen. First off, I had zero new matches. What a surprise! Looking at the 8 old ones, from 2008, I decided not to write to them, as they may well have met and married someone by (2 years?). Now, perhaps they are married and divorced them. They could've died by now. Lo and behold, since Tuesday (the day the free promo ended), I have received a grand total of 8 (funny how they all did this) letters from my old matches (yes I remember their names and cities), all 8 of whom magically "saw" me and are now interested and are "requesting communication". This of course requires a paid sign-up to do.

I will bet both of my boobs (no risk bet) that those people have no idea that eHarmony is sending out these communication requests. And I will further bet the same commodity that eHarmony sent the men the same letter, stating that I requested communication with them after 2 1/2 years. Take what you like from this. But if you ever want to meet an actual person and have an actual date, try Okcupid or Plentyoffish. Just bring your asbestos shorts, ladies. They all think we are all desperate, really.

Mormoral weekend 2010, eHarmony was free. I needed a new password every day to get in. Lots of emails out of my age request. All my requests were ignored. All matches were mostly non-compatible. To access eHarmony with your own email is not possible directly like other sites. You must log in each and every time, very time consuming. This is the 3rd dating rip off site in a row that I've tried. They didn't get my money this time.

I was given a match named "Aramis", which he admittedly said later on was not his real name! His name is Gaspar **, a physician in the Highland Mills area. He must of signed the e-harmony required policy that states all users must give honest and true information.

Other than the fact that he insulted my intelligence as a student in psychology, I was amazed that e-harmony would not catch a out right liar like that. I am trying to have them do something about it. I don't trust the site anymore.

I was offered a free trial this past weekend, so I filled out their massive questionnaire, which was very time consuming. When it came down to the range that I was willing to explore (30 miles?, 100 miles?, etc. ), I put the option, "anywhere in the world!" I received an email later that stated that they had no matches for me! No matches anywhere in the entire world! Come on! I'm not that bad, am I? Imagine how that made me feel! I went to the internet and was somewhat relieved to find other people unhappy with this company. Apparently this is just a scam. Probably having to do with my low income at the moment. They probably figured that I couldn't afford to be scammed by them!

Their website and their emails are in a perpetual loop. It's impossible to use them. There is no way to call them, because they do not list a phone number. Their tech support is impossible to activate. It caused a lot of aggravation and waste of money.

I joined eHarmony for 3 months and they were sending a lot of matches but none of them were really a match. I joined again for a year and they stopped sending matches, I may get one here and there, usually without a picture and I need a face to go with a communication. I was very disappointed with their marketing tactics and requested they send my money back but they refused. It took me a while to find their address, contacting them is not an easy task. Now they are asking me to join for another year. Are they kidding!

Once again, I was duped. Back in 2008, I decided to give Eharmony a try. It was a bad idea. The "men" I met were always miles and miles away or really bad matches. After a month, I gave up. Well, much to my surprise, when I attempted to "try for free" last week, I discovered I had to pay first. So, in my ignorance, I went ahead and forked out my $59.95 only to discover that Eharmony had been loading on "matches" for the past 2 1/2 years, can you believe this?

After nearly a week and a half of asking them to please delete these useless matches whom I am sure have gone on with their lives and probably wonder why I never ever contacted them (because I was not even active at the time), I finally get an email (I emailed and emailed at least four times) stating that I have to do it myself, manually, one by one. Forget this. I called my bank just now to request "fraud. " Can you believe it? The bank representative actually asked me if I wanted their phone number? What is the chance that a Wells Fargo bank rep is going to have an EHarmony phone number handy to call?

It seems to me Eharmony must get an awful lot of fraud complaints for them to be so liberally willing to hand out their number, one which frantic members can't even seem to obtain themselves for the life of them! I said "no, thank you." I was done dealing with Eharmony and just wanted my money back. I will say that their book is excellent and saved me from a potential lethal relationship. I highly recommend it. When I had a recent "boyfriend" read it, he stopped when he got to the chapter on "good character" and refused to go on. It seemed he had a bad one and high-tailed it out of the relationship so I will give the authors credit for that, but as for this website, I think it is ** and a ripoff at that. Shame on them for such lousy service, and in this economy as well. May karma came around to get them.

They had a trial membership but they never paid attention to my requests (distance of matches etc.). Also, they will not refund even when I only had it for one day they are hard to contact and it is a service that basically epitomizes the good old greedy business profile so common today. Get them to commit then make it difficult to get a refund or decent service that was requested! I would rather stay single than deal with a company as sleazy as this cute ads but what is truly underneath?

They read the email before it is sent to your match.

I just wanted to let anyone know that you can dispute the charges that so called "eHarmony" is charging you. Please call your charged card company and place a dispute with them. Explain that you can not get anyone at this company to help you. I hope that this helps.

I have been an eHarmony member for 8 months and have had email correspondence with one match! I'm not ugly, fat or stupid. I recently received a match that under occupation was listed "my subscription ends Jan 2! Let's talk now." Since it is August, I doubt this person is referring to January 2011! To me it looks like eHarmony sends out matches that aren't active members! If that's not a scam, I don't know what is.

I purchased three months of eHarmony for $59.95. I was not thrilled with any of the choices I received. I live in Virginia. I asked that they find someone 30 miles away and they send me Ohio! What the heck. I finally find a number to call them and they will not refund my money. Do not use this site. It is a fraud. I specifically asked for nondrinkers that was all they ever sent to me. I am so disgusted at how they seem so good on TV. Do not waste your time or money.

Beware! I can't get out of my contract even though I have canceled the contract twice. I feel as though I am caught in a hurricane! They keep sucking money out of my bank account and I can't stop it! I will keep fighting to get out. Unfortunately, I may have to sacrifice my 1st born child and her three children!

I know that my membership expired either June or July. I just found out from my credit card company that I am still being charged. I want my money back. I cannot find a number for Eharmony. My credit card is still being charged.

Eharmony.com is a scam online dating service. All advertising is false and they rip you off by taking your money and refusing to refund for dissatisfaction with the service. The CS Group is worthless. I have never seen a website that lies like this one does. I want my money refunded and my credit card credited.

I wasted an hour filling out their questionnaire because they had a free weekend. I was told their service would cost about $3,000. I can't afford it and they told me they also couldn't match me with anyone. To me, all it is is a computerized prostitution as we men have to pay basically to have sex. If they expect me to pay, I would have called an escort service for a lot less if need be. I'm tired of being alone and I feel they take advantage of lonely people.

I found out that they have a married man in there, but tells them he is not married. I know his wife and she is trying to divorce him because he is mean and has cheated on her. I just think they should know about him and his name.

eharmony hadn't sent me a single member from June 12, 2010 to the end of my contract, July 26th. I thought my membership was expired since I hadn't received members and turned-off the automatic renewal subscription. But I am charged for an additional 6 month membership.

They advertise to the public offering a week trial period. I took time to upload pictures, fill out extensive questionnaire, etc. However, one has to pay to be able to communicate with other party after going through the question and answer forum. This is blatant false advertising and it affects both parties. I can't respond to the other party unless I am willing to pay. The person on the other end doesn't get a response and never really knows why. Basically he will assume that his request was ignored by me.

I was asked to share personal information that I can no longer retrieve. This service takes financial advantage of people by misrepresenting their advertising plus I am now am getting tons of advertising by this dating service since they have my personal email address!

I replied to a free trial offer and did not get anything real for all the time I spent filling out their application. They offered free communication and gave no pictures, no email availability and only very stilted fill out the form communication. Seemed like false advertising to me and no response to my inquiries.

Dear Readers, I am resorting to this email because e-harmony is not a reputable dating service. Do not waste you time, energy and hard earned money joining them. First of all, there is no such thing as free trial, you see no photos unless you join. How long those profiles been in their archives? Only God knows. After I tried to benefit from their free trial advertisements, I did fill in and answered almost 150 questions they were asking in there sign up form. I discovered I get to see no photos, much less get to chat to any of the members.

So I decided that is just not and I didn't wanna be a part of it. Unfortunately, I have been getting non-sense emails, approximately 3 or 4 a day. I have been emailing their support personnel and asking them to please stop sending me their emails due to I had no interest in what they were offering, but all those 4 or 5 requests have falling to deaf ears. Please think twice before you decide to join, even filling in their questionnaire will be a mistake. Thank for reading, be careful and good luck.

I am very disappointed in this dating site. They offer a 10 day free communication week. I feel this is false advertisement. I spent a lot of time with the cat and mouse chase to find someone and finally get to the e-mailing stage only to find out that I am not able to do that unless I subscribe to their service. What a rip off! Now I have people on the other end thinking I must be some kind of weirdo or something not wanting to talk with them. It's a shame they do business this way. A complete waste of time, mine and theirs. I will never use this site again and I hope others will think about this before they start on a journey that will never come to pass.

eHarmony has been advertising on TV and the internet 10 free trial days to use their online dating site. During the trial period you cannot see pictures nor can you email making it impossible to form a true opinion of the dating service. My personal experience tells me their advertisement is fraudulent due to limited disclosure. You are led to believe that you have full access when in fact are limited unless you join.

I was truly disappointed by eHarmony Dating Service because after filling out multiple pages of compatibility forms, they told me I was not allowed to use their service. Let responders decide on that. I was married three times but with tragic circumstances, two times leading to divorce. That does not make me a bad person but would not lie about it.

I rejoined after receiving several emails virtually pleading me to do so. When filling out the form, I specified it was for one month only and completed the box specifying termination after 1 month. Imagine my surprise and disgust to find that they renewed my membership without asking me.

I have sent several emails but of course they bounced back. They are a completely dishonest company and it looks like I will have to cancel my credit card to avoid letting them take another payment next month. This has caused be about $50 an hour trying to chase them in various ways, plus a lot of personal distress.

They advertise on TV a free communication week however you cannot really get to communicate to matches because they control the conversation so you cannot actually communicate with anyone freely. This is bait and switch and I am glad I didn't give them my credit card number. What a waste of time!

eHarmony offered a special monthly rate and every time I went in, it solicited again for joining. I could not cancel my membership after 3 days as there were no persons or e-mails to write to or call. I found them fraudulent. 23dollars/month for nothing and I want out!

I have been approaching lawyers on a class action suit. E-Harmony does use profiles of people that are no longer paying therefore you will never get a response. This is consumer fraud. I made a complaint to the BBB and E Harmony did refund some money. However, since I am not a paying person, I do not want my profile in cyber space so some person thinks that I did not respond and they would feel bad. The site gives false hopes.

Service does not provide matches, and states that I have to broaden my distance settings to receive matches. I want local matches. I live in one of the most populated states in the union (NY) and my distance settings include one of the most populated cities in the world (NYC). You can't tell me there are no single white christian men between 42-56 in that geographic area! Also, once in a blue moon, they do send a match but they usually are non-responders, which likely is because they aren't paid members. They make it impossible to contact customer service.

I tried to cancel within the three days allowed by my state law but the only way I could contact them was through a general email box on their website. They never responded and didn't issue me a refund and cancel my service as I requested. Also, when I clicked on the button to find new matches, it always says that there are no matches in the system for me. But when they rarely do send a match, it is someone who is not a new subscriber but who has been in the system a long time, which says to me that they are withholding matches and doling them out at a set rate-- a rate which seems designed to just barely get around the bare minimum of the law.

I have tried this service a number of times over the years, under a couple different email addresses. I have lost a considerable amount of money. Also, this has caused emotional distress for which I have seen a therapist, in that I have become very depressed because eH is intentionally trying to lead me to believe that I am a difficult person to match or even next to impossible so that they can keep exploiting me and taking my money.

I joined eHarmony in response to their ad that promised all of these matches. I had 3 payments. While payment #1 was being processed, I got some matches but none of them were really there. The one who did respond had been married multiple times and was a carnival worker. I have been married once and had a PhD. I have had no matches at all day after day, week after week, nobody, nothing. You cannot contact them.

The "contact us" link does not work. Sending email to the contact for collecting my money comes back mailerdaemon; it is undeliverable. There is no phone number. Now I find I can't even cancel. There is no way to contact them unless you want to sign up and give them money. I have purchased a product that is not being delivered. I mean, not even one match at all! Well, they stole 3 months of payments from me and did not deliver the product the promised.

Months of trying to contact the customer service to no avail to cancel the subscription that I never signed up for after the 3 month service that was pitiful. Their website redirects your emails and questions to nothing. I started to copy paste everything for a trace and proof that helps to file a suit. Finally going to cancel my card but filed a consumer complaint with my credit card and they gave me a number that I was connected to a live person who "says" they are going to credit my account. We shall see. The woman said 7-10 business days.

eHarmony is nothing more than a complete waste of time and money. Everyone has seen or heard their ads with their false claims about matching people based on personality. When you sign up, you do end up spending way too much time filling out forms to make you think that it really is all about matching people based on personality (i.e. rate your sense of humor, etc.). Most of the matches I've had over the last year since signing up have been from out of state, even though I have my settings set to local matches only. After reading my matches' profiles, most seem to be interested in things that I am not such as many like to travel while I do not. So much for the idea of matching based on personality. The women who I wanted to communicate with pretty much ignored me, while the ones who initiated communication with me were definitely not women that I would have wanted a longterm relationship with.

To top it off, eHarmony has a very low success rate. Only 5 of every 100 who sign up pay to communicate. Of those 5, only 35% end up married. That's a success rate of 1.75%. I still have not found any stats about whether or not these marriages are truly successful or not. Why waste $20 a month with such slim chances of success?

E Harmony is the biggest waste of time and money I have ever made! I have found it to be no better than any of the other on-line dating sites. They keep matching me to people half way across the country. There is no way I could go to meet them if I wanted to. They are always what they call a "flexible match" and never a true match. All the profiles say the same thing. It is just like people are trying to say what they think I want to hear, or whatever sounds good.

A few people that I have tried to communicate with locally, always just suddenly disappears, or turns out to not be truthful. I could have got that from any dating site. I sure don't know where their scientific matching system is, but I sure see no evidence of one! The price is outrageous, too! I had no trouble canceling my subscription, however, in the process; I found a tab that said "How to Request a Refund". I tried it, but it just gave a story about how you need to give the system time to work, and really never explained any kind of refund, and led nowhere. In my opinion, E Harmony is just a big scam.

I just spent all day filling out all kinds of stuff. Literally for hours and hours I've been filling eHarmony's compatibility forms out. Then finally, I was finished and the site didn't let me go any further unless I paid a monthly subscription of 20 some odd dollars. I just wasted an entire day on their site. I'm so mad. I wish they could read what I have to say.

In the spring of 2010, I paid for one year's subscription to eHarmony. It is now July 2010 and I am denied access to the site. Basically, I've paid for 8 or 9 months use that eHarmony is not providing.

About 3 weeks ago, my password quit working. I requested help with the password and received the message, "You have successfully requested a new password. Instructions have been sent to your email address." After that first request, eHarmony did send an email with the password I had been using. That password still did not work. Subsequent requests for help result in the same "success" message yet no email is ever sent. The site used to accept emails from customers. Earlier, I sent an email complaining about the quality of matches. I never received a reply, but for a few days, I was inundated with 15-20 "matches" a day (unheard of response!), though they clearly were not "matches."

I decided to change my account so that it would not automatically renew. To do that, I had to select "cancel my subscription". That choice took me to a page where I was able to turn off automatic renewal. I was shown a message indicating that my account would not automatically renew in the spring of 2011. The message led me to believe I was still enrolled for the full 12 months for which I had paid. I thought it was tricky of eHarmony to force me to think I was risking canceling my subscription to reach the stop automatic renew option.

Now I believe it was their intent all along to actually deny access from that point on as a week or so later, my password stopped working. Shame on eHarmony and buyer beware, any means of communication you think you might have with the company will disappear when you voice a concern. I paid for several months' use that I was not granted.

I know my subscription will expire, but didn't know that they will renew without my permission. EHarmony is the biggest scam ever by all means. I set my preferences to receive matches from 23-28 and I kept getting 34 and 36. I selected white female and I kept on getting others, I selected certain states and kept on getting from other states as well. I wasted my money. I thought that no one likes me while in fact they are using the free weekend to feed their data base with more singles but if they don't pay to respond to me no action will be taken.

I'm writing because of a statement I read asking eHarmony to update their ads on television. She asked what happened to those people. The ads are five years old. Well, five years ago, I met my soon to be ex-husband on eHarmony. Scientific match? I had nearly 60 matches sent to me! I sincerely doubt that they were all "scientific" matches for me, more like ways to keep people paying their ridiculous rates. While it is a good way to meet people, in no way are these people any more or less a match than someone you meet in the produce aisle at the grocery store.

eHarmony is a scam. At least other dating sites allow all users (paying or not) to reply back to the person who initiated the communication as long as one person is paying. EHarmony does not allow two-way communication unless both parties are paying members. This is their policy, but it is not stated anywhere during the signup. So poor saps like me signing up for long-term contracts, thinking that for the entire duration of the service contract people aren't responding because there's something wrong with me only to find out later that maybe the people I contacted couldn't even respond to me unless they pay $60/month!

That's a scam by any definition of the word. By not stating the requirements for two-way communication during sign-up, they are taking people's money and letting them hope to connect with people only to later realize with despair that all that time and effort in trying to contact people was nothing but a waste of time and effort because the people you're trying to contact was not able to respond anyhow.

Spread the word. eHarmony is a scam. No matter what, even if they restructure their policies, eHarmony is never to be trusted again. Do not use eHarmony. Oh, yeah, they don't even have a contact number or email where you can call them. I tried looking on their site but found **. I lost time and money to eHarmony. Nothing psychological or physical, but I do feel like a chump for believing in their sincerity of "helping me find the perfect match." They don't care to match you unless both of you pay them money to be matched up. They should rename their site to be called, eHarmony4Chumps: "We match you on 10000 levels of compatibilities so that you can rest assured the person you meet is 100% certified chump because both of you paid for a service where only a small percent of new matches can even correspond with you."

I agree with all said in July. I signed up the week before and after spending much time, I found I could not communicate without paying other than pre-stated sentences. I could not see any pictures, and after showing their assessment of me to a friend, she agreed it was not me. $60 per month is way too much to try out the site. Avoid this one. Glad I did a review search before going farther so I have no damage other than lost time and anticipation.

I want to complain about the eHarmony.com advertisements about a "free weekend" to communicate with matches. I logged in and spent several hours filling out pages of information about myself and then I uploaded a photograph. I ended up with three "matches" and decided to correspond with one of them. I wrote an email and when I tried to send it, I was told that I had to subscribe to the site.

I did a lot of "research " on the site and found that the correspondence they refer to is for you to pick one of five lines they have written up and you can send that. I chose "I'm interested in your profile - write to me! " and sent that. It was ironical in that the match couldn't write to me if he wanted to! Add to that irony, was the joke that I took the time to upload a photo and the site accepted it, only to find out that as a free guest, I couldn't view the photos on the site.

After filling out an extensive questionnaire, I was told I could not use their services because I was "separated" and not divorced. The question that asked for that information was at the very beginning of the survey and should have knocked me out once I answered it. Instead eHarmony will use my data for marketing purposes. I will never, even after my long, long New York State divorce is settled, associate with eHarmony. I will do everything I can to discourage others from using this misleading site. Terrible marketing and I will no longer use services that associate with such a misleading company.

I signed up for a "Free Communication Weekend". I spent an hour filling out the forms online and received 14 matches. I spent 20 minutes composing a message to the best match, and only then was I informed that I would have to subscribe to send it (minimum cost was below $100 as best I could determine). Sleazy! At my consulting rate, this would have been $250 in billing time.

I joined thinking this free communication week I could connect with no way false statements. If you don't pay, you can't contact anyone.

I want to complain about the eHarmony.com advertisements about a "free weekend" to communicate with matches. I logged in and spent several hours filling out pages of information about myself and then I uploaded a photograph. I ended up with three "matches" and decided to correspond with one of them. I wrote an email and when I tried to send it, I was told that I had to subscribe to the site.

I did a lot of "research" on the site and found that the correspondence they refer to is for you to pick one of five lines they have written up and you can send that. I chose "I'm interested in your profile - write to me!" and sent that. It is ironical in that the match couldn't write to me if he wanted to! To add to that irony is the joke that I took the time to upload a photo and the site accepted it, only to find out that as a free guest, I couldn't view the photos on the site. You can also pick from a number of questions and send four or five questions.

But, as far as the advertisement is saying that you can start communicating with your matches, that isn't accurate. You do not have access to the website as they lead you to believe. You can fill in all the survey about yourself and then it's dead end. I want to warn others who might want to try the "free weekend". All paths on the website lead to a subscription application. I would be very wary of joining a service which does a subscription drive under the pretext of a free weekend. My advice to anyone who is interested is keep your money in your pocket and try plentyoffish or some other free sites. You can have just as much fun!

E Harmony is a big rip. Are these people real? I have not received any answers back and no response from any other consumer. They sent me many from way, way out of state. Boy, am I not interested in joining this group. I am glad I didn't send in any money. I'm just aggravated with this spoof of a dating site.

Soon after I wasted my money and joined Eharmony for 1 month, I started receiving more junk mail than I've received over the past year. First off, Eharmony is a huge waste of money and a scam. Secondly, they say that they don't give your name to anyone else, but they do. I'm going to have to get a new email address just to get rid of all the junk mail. Don't ever join Eharmony!

I have given them my credit card # and since this my debit card I would like to cancel this since I have not had any way to get in touch with them because every time I go in the screen they refer me to something else and I have not been in touch with anone yet and I am very dissapointed.

good results.

On or about June 4 2010 my computer crashed. At that time I was using an email that belonged to ex fiancee. I was paying road runner, but the bill was in her name and road runner would not change the account without both of us going to their office with ID's, and signing for the new email account change. I tried to contact eharmony as soon as I got my new computer installed, which was June 8 2010. On June 12 2010 I finally got my own email address and have been to communicate with eharmony ever since. At first I simply wanted to get the change made, but they have been so uncooperative I now want to cancel my account. Can you help me reach eharmony? $53.00 per month which I am sure they will again charge on June 23 2010

Please change your ads. They are from 2003 and 2005 . It may be to your best interest to show a current couple that has been together more than 2 dates. What happened after the first date or 2 ??? Nothing current on the ads, except they met 5 years ago... Big Deal... what happened to them???? It would show at least your matches work. I have been married 40 years.No problems here.....AT least show that your ads work...

Well, I know that tomorrow the 12th is the day they take the automatic payment, and I have gone to every site they have for hours tonight to inform them I still have no contacts, no e-mailed matches, and it has been months, the web site does come up but no such form to be able to write them. When I try writing my complaint in the little box, it comes back these are not familiar words, we cannot help. I am so frustrated, and upset that almost a year has passed and I spend 20.00 each month to get no type of connection, and no way at all to contact them. These payments have been deducted for months and months, and I have nothing for it. and no way of talking to someone a real person to help me.

I subscribed to a 3month trial for me and a friend in Jan 2010. I called and cancelled both accounts Feb 2010 because we ended up getting married. Jason S. said he would cancel the renewal and gave us an incident # to confirm they will not take money out. However, EHarmony did continue to take money out and they took MORE money than the money fee cost in the first place. I called again 06/09/2010 and the rep was rude and said she couldnt give me a refund until I threatened to call the TV channels and Corp Commission. She said she was doing "ME" a favor and said she gave me a refund of the $107.00 but EHarmony didnt take money out in May or June so no refund was needed.

I pulled up my CC online and EHarmony did take money out in May and June. So I called back to talk to her and the number was "Always" busy from that point on. DO NOT USE EHARMONY DATING SERVICE!!! It's a scam and they wont stop taking money from your CC. EHarmony Rep said it would take 2 weeks to put the $107.00 back on my credit card. I will wait to see if they do, but I'm sceptical. Use a free dating site and save yourself this expense and frustration. EHarmony didnt even send either one of us any good matches. It was a waste!!!

I used eHarmony and they would send me "matches" that were in no way matches. I did not correspond with many men since they were not someone I wanted to date. I'm tall, 5'10". I would receive a match with someone who was 5'6". I specifically stated that I wanted to correspond with someone 6'0" or taller. Eventually I was receiving no matches from eHarmony. This went on for days, weeks, and months. I did call and ask about this but was told that eHarmony would match me as best as they could.

A friend of mine dated someone who worked for eHarmony and he told her that in order to get a lot of matches you have to talk to almost everyone they "match" you up with. Regardless of whether or not you are a match. I'm a Christian. I will not date anyone who is not a Christian. Yet they would send me matches that were not Christian. This was a no compromise item as was height.

I think that eHarmony is not honest in their representation of what they will do for you. I subscribed for 2 years (one year at a time with a few months off in between) I did not have a date with anyone I met on the site during the 2 years. eHarmony has specific questions that you have to answer about yourself, what you are looking for, yet they didn't match me up as promised.

Tryed to sign up for a 3 mo. plan @$19.95 per mo.did not even give my credit card # it went right to atotal of $44.95 per mo. and said I was signed up. I do not want this. can not find a # or anyway to reach them. please help.

There is no such box. I had to block credit card payment. Still haven't heard from them.

I made a 3 month subscription with eHarmony and after about 3 weeks of no replies i decided to cut them loose.No sense in waistin money right? I went to my account settings to cancel the subscription and low and behold there is no option for that!! tried the help section and all they wanted was for me to learn about what i would be loosing lol, So i started doing a little lookin around and thank goodness i found this site. I especially want to thank Michelle of Las Vegas for the info on the phone number. It actually worked! They removed my profile and stopped the charges right there and then and also told me they will refund the other 2 months that were unused. Of course i'm going to keep a close eye on my account

it still did not work

I put up a trial profile to test the water and found little use in the site. After closing my account I continued to receive email from them. There is no way to unsubscribe from their emails if you have no account and their site doesn't provide that option either. So, I sent a complaint through their site (which is merely a "Question" form). Within 24 hours of my complaint I received 5 emails from them: 3 marketing related, one acknowledging my form submission, and the final one a survey on satisfaction. I've filed an FTC complaint as well. They are in violation of Can-Spam federal legislation.

i subscribed to 6 mos of service and cannot get eharmony to appear and i can't even sign on as a subscriber.

on 05/21/10 I signed into eharmony capitable partners to close my account. I was unable to access any of my account information that would end my supscription and stop money from being charged to my credit card. when i tried to access it They want me to complete their on line id check which ask question. I felt these questions were an attempt get credit information, and had nothing to do with closing my account.

So being unable to closing my account on line. I sent them 2 emails telling them that I was unable to close my account on line with them and that I wanted the account close, that they were not to auto renew. after recieving no response to my first email i checked my spam box on my email and found not a response to my email but a survey asking me to respond. I replied telling them a second time to close my account and not auto renew. After receiving no response I called their customer care center.

When I reached them I spoke to Rob. I told him to end my account, and not auto renew. he told me he couldn't do that i had to wait until my current subscription ended and then go on line to cancel. I told rob that i wanted my account ended "now" while we were on the phone that if I had to lose the amount of the three months I already agreed to that was fine but I wanted my account stopped. rob said he couldn't do that and restated what he first said. i ask rob to speak to some one who could, and he said that he was the supervisor.

i aske rob to speak to his corp. president and rob attempted to give me the phone number i had dailed to reach him. I asked him for a more direct number and a street address so that i could pay to have my lawyer fly to their corp office and sue them. rob told me because i sounded upset he would not do that for safety reasons. i reminded rob that they were a business so my lawyer will have no problem getting their address. I told rob that for the last time i wanted my account closed, rod told me he could only close the account by computer and that he would have to get off the phone to do this.

i told rob that i was sure the could close my account with me on th phone that i was sure the computer he's using to access my infomation from and seeing how he is the supervisor. after a couple of seconds rob said that he had closed my account,and that would send me a conformatin number. rob never sent the confirmation number but i did receive a survey acknowledgement number. i called my credit card company told them my story and. they closed the card, moved my outstanding balance to a new card. my card company

This is the third day I have been unable to access eharmony.com. I called this morning and talked with a representative who, only after I asked for a time frame, said they "hope" to have users back on the site by the end of today. Also, it was only after I asked for an extension of my membership, to compensate for the days I have been unable to visit the site, that I was granted one.

Needless to say, I'm terribly unimpressed by eharmony's slow response to solving this serious technical problem. After all, when users are unable to communicate with their matches, they are getting absolutely nothing for their money. One bright spot, if there is one, is that eharmony is not in charge of capping the oil leak in the Gulf of Mexico :).

As for auto-renewal, in the past there was an option under "your account" to cancel your subscription. As a returning subscriber, I noted that this option no longer is available. I asked the representative about this, and she said the option now is supposed to appear only after you are charged for your final month of membership. I told her this setup is not beneficial to their customers and to please pass along my feedback to decision-makers.

I chose a one year plan because the cost would be better. To date I have not had one response and would like my money refunded. You cannot pick your matches only they can. No one responds. I want a refund. It has only been a few months but they collected the entire amount which was almost $300.00.

For several days I cannot get on the site. Last several times I did, I am getting no new matches. I am paying for this site. I feel like they are not giving me the service I have paid a lot for their service.

the whole thing is a waste of time and money - forget it.

SITE IS CONFUSING AND JUMPS AROUND, i never know what is coming next, I am always having to log in again and again. You need a critical path, Make pictures easier to upload. You need to stop blocking comunication this is the 21st. century. women can E-mail men first. Your site needs a overhaul

The automatic renewal for eHarmony is well hidden policy that is used to recharge your account for the time that you initially subscribed. 1-800-951-2023 is their very hard to find number. Call them and fight for your money back! All of it. Do not settle for a lowered subscription time. I had a 3 month (unsuccessful) subscription and was automatically charged for another 3. Hope this helps! You may not find love via eHarmony, but you can get your money back for their money grubbing policy.

I have not been able to access eharmony for over a month, never had communication with one man, and now they are trying to sign me up again for another 6 months! Fortunately I originally paid through PayPal and had called them a couple of weeks ago to stop any further payments to eharmony. I hope someone is investigating this scam outfit. What a rip-off!

I joined e-Harmony for a 3-month period. They have my Visa account information and deducted the 3-month charge. It is due to expire on May 14. I have not been able to get on the site for over 10 days. I have received mail from them and clicked on it and there is nothing there. I want to cancel as I only joined for 3 months. But the fine print says that you must cancel on the settings page of my account. I cannot get to it; they have disabled it or are not in business. I do not want to have to cancel my credit card so that it will not be charged again for a service that they are not providing. Will you please inform me if in fact that E-Harmony is still operating, as I am unable to access their site or my account information?

I cancelled this service in 11/08 and somehow, this company got my new bank and account and have been deducting $49.95 for 13 months without my permission. I had signed up in 2008 under a different email account and different bank, BoA. Somehow, when I switched my banking services from BoA to Wells Fargo in 12/08, they found my account and continued deducting a monthly fee since then for a total amount of $800. I lost $800 I did not request. They fraudulently found my new bank, account and email and charged me for 14 months.

In 2009, I was diagnosed with breast cancer and medical disability for 11 months. I have no job and still getting a fee taken out of an account. I have no idea of how eHarmony or someone got a hold of it. I want full reimbursement and an apology. I have an attorney, have contacted my current bank WF, the BBB and spoken with an eHarmony person who said "oh well". This is taking total advantage of a senior with a disability and will be dealt within or out of court. Shame on eHarmony.

I finally broke down to sign up for eHarmony. First, you have to go through a million questions which is a good thing. Some of the first involve 'Marital Status'. Giving Married, Divorced, Separated, Widow, Single options. I clicked Separated because I'm not divorced yet. You get to the end of the forever long questionnaire and am told they can't make a profile for me because I'm with listed as married or separated and they are for singles only.

Then they should have said that after I put that I was separated! Instead, they wait till the end! And then, they don't let you go back and change that one thing. You have to start all over! Not to mention, you can't even contact them! After finally finding a contact us button, it just gave me a run around with previous questions. There is no way to contact them. I don't recommend them because they don't meet the needs of everybody. Jerks. Neither economic or physical but mental and emotional? For sure!

I am not able to cancel my account. The eHarmony website indicates that in order to cancel your account, you need to log into your eHarmony account, go to My Settings and then click the tab for Account Settings. There should be an option to cancel your account. There is no such option on my account. They continue to charge me for services I am not using. I turned off my matches and I am now trying to unsuccessfully cancel my account.

When I went to their website to find a phone number, no phone number exists on their website. It just puts you in this loop for "How to close your account." It leaves you with no options to call or anything. I am being charged for another 3 months of service for $59.95.

I can't seem to unsubscribe! I sent a registered letter to the company who billed me (Bill Me Later) and told them not to allow the billing. Yesterday, I received via email a notice from eHarmony saying that they were billing me again as my subscription expired on 4/15/10. I do not want to join again! How do I get this message through to eHarmony? They continue to bill me, and I am hoping the "Bill Me Later" will honor my registered letter request to disregard the charge!

Despite my several requests to the contrary, for months I have been sent matches without photos. I have not even opened these. I would like not to be charged for these. I will not pay for matches without photos. Continual frustration to not have my request responded to.

I cannot seem to be able to contact anyone at E Harmony. I tried to stop emails thru their site. I have been trying to stop these emails. I've been trying for a month.

There are three things I don't like about eHarmony.com.

1. It is confusing and difficult to unsubscribe. I thought I had done it, and I somehow didn't. I was surprised to get a 3-month renewal charge. When I called and they checked my account, they told me I had never even tried to stop the auto-renewal (of course). When I checked the terms of service, it said for a partial refund I had to hand-carry a letter to some address or send a telegram!

2. It is difficult to get a refund. I sent an email, and they said no. I called, and they gave me 2 months refund but kept a one-month charge ($39.95). I filed a complaint with the Better Business Bureau, and after two weeks they finally refunded the remaining amount. My next step was to have the JAG write a demand letter and mail it to their legal department!

3. They sent me an unwanted sexually explicit magazine without my consent. Of course, somewhere in their terms of service and sign-up it was allowed, but the fact that they don't mention it anywhere, can't unsubscribe me from it, and otherwise state no connection with the magazine is scummy. It took me three months to figure out that the magazine had been ordered by eHarmony on my behalf! Imagine my surprise, that on my eHarmony profile I listed "Christian" as my religion and set the slider to the highest importance level, to find out that eHarmony had subscribed me to a magazine called Maxim!

Quality of matches was generally not that great, I was closing nearly ten a day. Their matching system didn't work well for me, and their "must have / can't stand" list was very inflexible in its choices. If you are a Christian, I recommend ChristianCafe as a website that at the very least, will have more respect for your values than the eHarmony goons.

I'm a divorced middle aged man who has always been in good shape and considered by most as an attractive Good Samaritan type. I do not hang out in bars and I'm new to this area.

A co-worker (a 70-year old bitter angry man) said he met one woman on eHarmony 1500 miles away, with whom he eventually moved in with in Maine. I figured if he could find someone on eHarmony then I would give it a try and at least meet a new friend. In late October 2009 I started entering my information on the eHarmony site, but it was taking more than an hour to set up my profile and answer the vague questions. I figured that I would finish my profile and add my picture at a later date. About one month later I went back to the eHarmony site only to find that eHarmony had already released my partial information and I had over 80 matches to view. It took me more than a week to update my profile and filter through my matches. I still had not paid eHarmony anything so I was unable to communicate with any matches or view their pictures. This is a technique used by eHarmony to get people to pay and join.

After receiving several emails every week for two months from eHarmony to pay and join I did so on December 27, 2009. I joined because several women had already closed communications with me because I was unable to communicate with them and my picture was not yet posted. I joined for about $20 a month not really expecting much from an on-line dating service. The next day eHarmony offered free communication to the world. One of these free communicators Kay R. from near Lansing, Michigan was matched with me and we began to email each other and she soon sent me a video on-line to watch. Even though Kay did not have a picture to view we still communicated. After a couple of weeks and her repeated asking me to view the video, I did watch it. The video turned out to be a brain washing video put out by members of the Church of Scientology. This video messed up my thinking and still affects me to this day.

I contacted eHarmony's customer-we-don't-care department to report this problem and to this day (3 months later) nothing has been done. EHarmony does not screen anyone who uses their site. I asked for a refund from eHarmony at this time and their response was, "Sorry, we can not give refunds. You are under a 3-month contract." Being an optimist, I decided to put this situation behind me and continue with my membership and consider new matches. I decided to only view matches with a photo and from paying members only which was hard to differentiate.

Over the next two months I communicated with several women by the very slow process of answering vague questions and waiting sometimes weeks for a reply. Two women I was very interested in allowed me to make it to the sending mail stage in the eHarmony process. Every mail I sent out or received was blanked out by the eHarmony web site. I tried using several different computers with the same results, blank mail. Both of these matches then stopped communicating with me altogether.

I reported this problem to the eHarmony customer-we-don't-care department and they never addressed this problem at all. I believe eHarmony sabotages its members' communications so we will continue to pay month after month hoping to meet our soul mate as advertised by eHarmony. I told eHarmony I was very disappointed with their scam and notified them several times that I would not be continuing my membership. Before my three-month membership was up I went to close my account so I would not be charged an additional $29.95. I was too late; eHarmony charged my bank account early. I immediately contacted the eHarmony we don't care department again, demanding my money back so I could pay rent that was soon due. EHarmony contacted me and said this was an automatic payment by computer so no refund will be issued so I should enjoy another month of a great membership. Then eHarmony sent me a note on my membership page stating that one man was a member for more than a year before he found his soul mate on eHarmony. Obviously, another scam ploy.

I then called the 800 number to complain and after awhile the man I talked to said my money would be refunded within a week's time. Rent was due in three days. I did receive my $29.95 back and this was my first and last time I join an on-line dating service. EHarmony's T.V. ads are fraudulent and the actors they hire do a good job scamming the general public.

Economically I am out about $60 for the membership and additional funds for medication. Physical damage is not yet fully realized. My mental state has been altered from viewing the video and the first dose of medication nearly ended my life. I have never been allergic to anything. I was prescribed medication to help me sleep since I developed insomnia during these past few months since watching the video. After taking my first dose of medication (of which I only took a half dose) I developed severe reactions. I awoke to a high fever, tremors, partial loss of vision, extreme dizziness, loss of coordination, flu-like symptoms, including severe diarrhea, vomiting, and fever. I also lost consciousness and thought I was going to die at that very moment. I of course am no longer taking any medication, so I don't sleep for days at a time. I have reported this event to the FDA.

They (eHarmony) charged me for 3 months and provided me only one month of service. There is no way I seem to be able to contact them, so my complaint is eHarmony ripped me off of 2 months. What are my options?

I was signing up to use eHarmony's relationships site. I was taking advantage of their free weekend, but this was useless because it wouldn't let me sign up no more than 77%; it kept telling me to try later. I tried 2 days to complete my form, writing the same thing over and over again. It wouldn't let me save the details I'd wrote and kept telling me to try later and there was a problem.

It was very annoying and frustrating, not to mention the free weekend is about to expire and the problem eHarmony had was never fixed. In effect, I wasn't able to check any of my matches or anything.

I too, like many others feel this dating service is a scam. Our profiles are taken and entered into database this gives the computer names to spit out that may be a some kind of suiter. Then your supposed to choose from a generalized list of questions to send to the suiter. These are so generalized so the chances are that you will receive an answer you wish to hear. These are sent anonymously, received anonymously. How are we to know who sent what and to whom. I wonder if they are sent at all, this is a joke.

I have yet to receive any answers. I wonder if few understand what is going on? When maneuvering the site you're given the same pages over and over again. A totally frustrating system. I am compelled to pay for three months. and I'll bet I'll hear nothing. A nice way to make money for nothing, yes? Upgrade, Upgrade pay more and we'll give you a little more. They also advertise that for four days you can communicate with your matches for free. This is an out and out deception. I am spending 19.95 a month for three months for nothing. Thank you.

What a rip-off. They are now stealing $107 a month which I did not agree to. And I don't know how to stop it. Do I get a new bank account and close the one I have out just for this? I agreed to $46.00 a month and now I want to cancel and it's $107.00 a month? I'm finding a lawyer or getting on the class action suit band wagon. I have the resources to do this.

I met this guy last year on eHarmony.com. Last year, I went on 3 dates with him and on one of those dates he told me that he made 8k a year and asked me if I wanted to be his girlfriend and would help me pay off my credit card debt. I had 2 jobs and I told him, "No, it's my responsibility and I don't need any help."

I got fired this year on Feb. 22, 2010 and I emailed everybody on my email list and he responded in 5 minutes telling me that he needed a Receptionist. I met him at his office and he asked me if I could do him a favor so he could have write off on his taxes. He asked if he could write me checks to my name and to my credit cards. I told him that I don't accept checks from anybody. He said, "You think I'm going to burn you? " I make over $500,000 a year. I need to have write-offs for my taxes. He then showed me his two different bank statements that had 75k and another with 50k. So I figured that he's going to be my boss that it will be okay.

So he wrote checks to my credit cards. I deposited on a Friday and went on a Monday to withdraw and the banks allowed me to withdraw as if funds were there. I brought him the cash from the deposit and then he had me run errands, leading me to believe that the cards were clear of the payment that he made and had me charge up merchandise on my credit cards. Then all of a sudden, he told me that he was going in to have surgery. He then stops payment on all checks and ended up getting away with over 35k in cash and merchandise.

I've gone to the police and the FBI and nobody can help me. I have no proof that I gave him the cash, and I have no proof that I gave him the merchandise. All my accounts are frozen and I have no money. I have receipts, but I have none of the merchandise. I have 2 canceled checks that Bank of America sent back, but I can't make any of the accounts investigated, because they don't have a police report. So they aren't doing anything.

What can I do? I was told to file at the DA's office to see if they will pick up the case. Any advice? I'm lost with nothing and no help. I've been victimized/defrauded and I am getting no help. I have no money, because this bastard froze all my accounts and cards. I had perfect credit and now I am averaging 80k in the hole and I can't file bankruptcy, or I will be blamed for fraud. All transactions were done in my name; I was misled to believe that he was going to pay for the merchandise. I went to his bank, Chase, and they looked up his account and they said that he did put a stop payment on the checks, but that was all they could tell me.

His information is Jason **, born July 4, 19xx. If you look him up, I'm sure he has other aliases. I need help and nobody is helping me. I can't even get the Legal Aid Society to get on the phone. He swindled over 35k from me, and I thought I was going to work for him. The FBI won't help, I can't get anybody's help.

In a weak moment, I subscribed to eHarmony. What a joke. I'm a 61 year old single grandmother so I didn't have any illusions about thinking someone would be interested in me because I was a sweet young thing. I just thought it might be interesting and fun to converse with someone and maybe make a new friend.

It really got funny (now that I look back). I don't think they even read my preferences. One of the first matches was a man, a black man in what looked like a civil war uniform. I would rather meet a white man and I'm certainly not so old that I remember the Civil War. I declined it but they kept sending him back to me over and over. I'm 5'9" tall and asked to meet someone that was my height or taller. They sent me numerous 'matches' that were 5'4" tall.

I finally cancelled my membership when they sent me a guy who was obviously a scam artist. For one thing, he lived nearly 1000 miles from my desired area. He started IMing me through Yahoo. I would chat with him and I detected an accent in his writing. I asked him about it and he said he was born and raised in Germany. I bought it because his writing reminded me of my daughter-in-law who was born and raised in Germany. Before long (about 2 weeks), he started talking about this big business deal he had going. In later conversations, I would inquire as to how his deal was going. He eventually told me he was stressing about it and needed $5,000 to pay some export taxes to close the deal. I never even contemplated sending him money and just kept telling him I didn't have that kind of money. This went on and on with him lowering the amount and me giving him the same excuse that I don't have that kind of money to lend. It ended when he asked me to cash a check for him and he would pay me back. That's when I told him to get lost.

He kept IMing me and I ignored him. Finally I got sick of it, told him I thought he was a scam artist and not a very good one and blocked him. I had created an email account with Yahoo just for eHarmony. Now when I look at my mailbox, it is full of emails from foreign countries, all with 'tempting' subject lines. I never open them. Just report as scams and delete them.

I know this is long-winded, but I worry about other 'old women' out there that get caught up in the lies and attention. Maybe my experience will warn someone else.

Lastly I reported him to eHarmony and they did nothing and he is still out there. I've seen his profile still there. I've cancelled my profile in eHarmony and won't ever be back to eHarmony or any other 'dating service'.

I subscribed in January 2010. Unfortunately before subscribing, you don't get a chance to do a sample run to see how the site operates; how you get matches, view them, etc. Only after subscribing and paying the charges, do you see how convoluted it is, not user-friendly, cumbersome to communicate with potential mates, too many questions to answer or fill out, etc. I've gotten so many matches that appears because I'm a man and the match is a woman, that is sufficient reason to send it.

eHarmony doesn't reveal any contacts (telephone #s, addresses, etc.) on their site for you to access if you want to reconsider the subscription and cancel.

The reason for that omission is an obvious one, isn't it? It's a one-way "trap". I'm disappointed and felt robbed. I've also read in the other complaints, how they renew your subscription automatically, apparently without you having a say or option out. That type of business practice is despicable. The public should be protected from that and the State Prosecutors Office in LA involved! I don't want to have to continue paying for a service that's as bad as this.

They don't bill you on consistent days. I was once billed on the 14th, the following month on the 13th, and this month on the 12th. This is not good business practice. You should be billing your customers on the same day consistently. When I called Customer Service to correct this mistake, they told me that there was nothing that they could do. Thanks to them, I am overdrawn on my checking account since they billed me too early!

The eHarmony 800 customer service will not remedy or cancel unwanted magazine subscriptions incurred by joining eHarmony. Turns out that when you join, you are given the option of magazine subscriptions. If you do not select one, thinking you do not want any, you will be sent one that they picked out. I received Maxim, a sexually oriented men's magazine which I did not order and do not want.

Neither Maxim nor eHarmony were willing to cancel this subscription. That is, it is eHarmony's policy for unwanted sexually oriented magazines to be sent to subscribers, then, when you try to cancel, they refer you to their "partner," m2mags.com. My son now owes hundreds of dollars for unwanted magazines he has tried three times to cancel. EHarmony's customer service rep named Allison of Fargo, ND, claims that a simple email to m2mags.com will cancel the subscription, but actually you may be in for a long and frustrating battle. Beware of eHarmony!

I joined eHarmony about a year and a few weeks ago, they asked me to put a picture on my profile and I did. When I looked at the picture, it's my picture all right, but I look like a ugly woman. I changed pictures and the same problem. Next, they send me matches. When I contacted the matches, they do not contact me back. I called and asked why I cannot get a match yet, and they always promise that I will get one but I never did. My pictures, I know for a fact that they messed it up so I can look ugly.

Last week, I called again. I said that I am attractive and why I cannot get a match yet. They said that I should every so often write things about myself on my profile. So I said okay, I will, so I did. When I finished, I logged on to eHarmony to my site. To my horror, eHarmony kicked me of of eHarmony without any explanation. I was in total shock, so I called them and told them that I cannot get into my site. They told me that am not a member any more, so I said why. They say that it has something to do with my file, but they said that one of the bosses will contact me in 24 hrs, no one did.

Yesterday, when I came home from work, I went on my email. I saw from eHarmony, that one of my matches answer my questions, so to myself, I said that they realized that they made a mistake by kicking me off for no reason, so I tried to log in. When I did, these word came up on the site, "Sorry, we cannot match you at this time". eHarmony toyed with me for more than a year big time. Most off all, after they toyed with me, they humiliated to the highest degree by kicking me off for simply asking how come I cannot get a match. Yet, they tricked me to fill out the questionnaire, then they kicked me off. To tell the truth, no one knows how humiliated and stressed I feel. They took advantage of me; they messed me up big time mentally. I am so ashamed, it's not funny. Please help.

I subscribed to eHarmony, after making a free profile in January of 2009. I finally decided to pay for a 3 month membership at $44 per month, which they stated on the subscription page, would be around $107 for a total of three months. Once I gave my info and debit card, it stated they instantly charged me $134 for three months. There was no fine print about the additional charges and where it came from. I figured it was tax! I decided on March 8th, 2010 at 9 PM to unsubscribe, because they were not sending me matches, only 2 people that I had nothing in common with. It doesn't let you delete info clearly or matches.

It also falsely advertised African (Black) American preferences, or so called forums, which in my case, as a 29 year old African American female, there were only majority of women, and no clear way of searching for black men. I decided to cancel between the hours of 9PM of March 8th to 3 AM of March 9th, 2010. I continued the rest of the day and evening of March 9th, trying to find a number, or cancellation button on the website. I could not find it anywhere! I simply am not even able to cancel matches. It's like they took that feature out. I had to Google all, or any contact info, to complain to see if I could get my full refund, as it promises in the terms and conditions if I cancel under 3 business days.

As of today, it would be the 2nd business day if I send a telegram, or write them about my cancellation. It also promises that there's a 24/7 customer care number, and I could email them. I did this all on March 10th before midnight. No one picked up, and a voice-mail stated it was after business hours. I pray the email went through, but I will send another one, and take a picture for evidence. I also saved my confirmation number. What do I do to get my full refund, before 10 days, as stated in the contract? Please help. I am on disability, and on fixed low income, barely making it, and only did eHarmony as a leap of faith, hoping I could trust the website. I also noticed after I verified my info on the site (stating it's for my protection with my profile). It asked me a personal question, and noted something about my credit.

I think I remember, the site knew my credit rating, or what kind of car I had. How would it know personal info like that? This site is a con, and they have all my info, and won't allow me to cancel in anyway. I feel violated! I am a disabled African American christian! It took more than it stated, after it ran my debit. I only bring in disability, under $1,200 per month, and I pay for a $400 car payment, a $100 insurance policy, and $537.50 rent, and charity, and groceries. I have been temporarily disabled for a year, and just had spine surgery in Dec 2009, and will be recovering for a year not working. So I need my money back soon, and my privacy. I feel so emotionally betrayed by this site as well!

I subscribed to eHarmony on 2/2010. My profile indicates 55-year old grandma, non smoking, non drinking, family woman. I googled their "perfect match" guy, and found out he had broken into a house 10 days prior and had been shot dead. His profile indicated a Christian wholesome and perfect man. Not! I was told they don't issue refunds. I'm going to the Better Business Bureau, all their competitors and an attorney!

This is such a con game. They took all my info and photo, claimed it was a free service, held out to over 300 women that they could meet me, and then refused even one until I joined with a credit card they could bill. There are 300 single women out there thinking they can meet me, and they are all paying for that ability, and it will never happen until i pay for what was promised, in writing, as being free. Shame, shame, shame.

I wrote earlier that I have not had any satisfaction regarding extra billings. Tonight, I found a phone number via Google. While it took awhile to make my case (and I had emails to back up my concern about mistaken billing), the representative eventually, after offering a partial refund, did offer a full refund to me. There's definitely something not organized about email notifications, renewals, etc, but at least I am now satisfied.

I join the eHarmony dating service a year ago and this is the worst dating company I ever known. They are committing fraud and are giving false advertisement. I am very dissatisfied and I completely frustrated with the service they have provided me with. Not only have they taken my money, I have wasted my time and energy going into their website with no results. Therefore, they need to reimburse me the for their charges. Also, they have only sent me a few matches and there are months were I have only received a match or two.

In fact, for the past three (3) weeks, I have not received any matches. They also sent me matches without the individuals' picture and when I requested the photo, it has not been posted. When I cancelled my subscription, they kept sending me email messages with many potential matches to get me hook again. At the beginning of year 2010, they sent me several emails and indicated that this is the year I am going to find my soul mate and also offered me a discount so I can subscribe with them again. They also showed me all the possible matches if I re-subscribe. Once I re-subscribed their services, they hardly ever sent me a match and when they did, it did not show the individuals' picture. Also, when I requested to communicate with individuals, they did not respond to my request to communicate with them.

In addition, I re-subscribed with eHarmony on January 16, 2010 for three (3) months and my subscription ends on April 16, 2010. I am concern that once the 3 months past, they are going to automatically deduct the charges out of my bank account without my consent. Furthermore, I have no way of contacting eHarmony because they intentionally do not provide contact information.

As far as I am concerned, eHarmony should be taken out of business, not only are they economically exploiting people, they are playing with peoples' feelings and they could care less of our well being. Please look into this matter as soon as possible. Thank you.

eHarmony has unreasonably held onto the sum of 287.40 dollars since the 11th of January 2010. Amongst all other things, eHarmony's inability to refund my money has caused me much emotional anguish and most especially financial hardship. I am a college student and I will not hesitate to pursue until I recover the sum of $287.40 dollars from eHarmony.

Please find a summary of my very unpleasant encounters with eHarmony.

First phone contact: On the 11th of January 2010 eHarmony withdrew the amount of $287.40 from my bank account. When this came to my attention, I immediately called eHarmony and the clerk responded appropriately by cancelling the eHarmony account associated with the checking account and he reported to me on phone that he had "forwards my request to the refund department and my refund will be processed immediately". He said to me that the subscription was for one year and it has been cancelled. The said account was opened for less than one month!

Second phone contact: I contacted eHarmony again (After about a week of no refund) by phone explained the situation to the female clerk on phone and she respond that my refund "will be issued in the next 48 hours". She further instructed that I should give eHarmony another call if there was any delay.

Third phone contact: Spoke to a male clerk who said, he will forward my request "to the president of the company and a refund will be issued immediately". At his request, I ventured a new email address to eHarmony.

Fourth phone contact: The lady demanded for a new email address; insisting that "the refund was delayed because there was no e-mail on file" for me.

I have full evidence that on the 11th of January eHarmony withdrew $287.40 from my account.

Emotional, financial and psychological hardship.

Over $280 dollars was withdrawn from my bank account on the 10th of January 2010. Called eHarmony, cancelled the the subscription in January about 2 weeks after the withdrawal. eHarmony says, they will refund the money. The money is not yet in my account as of today. Called every week since they and all they have done is tell tales. Great emotional and psychological damage and financial hardship.

Does somebody know where the management or owners investors are located? I need info for e-harmony. I need an address, because I can't get money back, even though I canceled several times. This is the only way you deal with this kind of **. I've read enough and talked enough. I can't believe the company takes this much money.

Wow. Where do I start? I have been a user (off and on) of eHarmony for several years. This past fall, I re-activated my online membership because they had a three-month deal for $19.95 per month (which was a savings off their regular price). After two months or so, I had not received one match from them. The site matches you with potential romantic partners) and emails them to you. I called to complain about this. When I spoke to the customer service person, they could not give me any reasons why I had not received a match in that time. They told me that they would give me three months for free (additional months to what I had already paid) to see if I would receive any matches in that time. I live in Atlanta, GA, a city of almost 5 million people. There is no way I would not have received a match during the time period unless something sketchy was going on.

At five months in, I attempted to contact customer service about my issues (still no matches at five months). There is no contact information for customer service anywhere on the eHarmony site. Nothing. No email, no chat feature, no phone number. The only way I found their phone number was to do a search on Google for "eHarmony customer service phone number". I did find the number that another disgruntled customer had posted. I called and was told that there was nothing they could do except refund one month of my fees ($19.95). They told me that they understood my concerns but basically the customer service person had no idea what to say. I could tell she had heard this before many times. I told her that refunding my $19.95 was not enough. She said there was no one else I could talk to but that someone else would email me and I could escalate the problem with them. I feel there are some major fraudulent activities going on with this company. They do not want their customers to figure out how to contact them to complain.

They also put every one of the customers on "automatic renewal" without letting them know it. It is in the fine print but everyone is put on that without doing anything to agree to it. Then, they charge your credit card without you having any idea. Another issue I have is that you are unable to get your "profile" pulled down off their site as you are easily able to do on most other internet dating sites. I don't want my information up there, but they continue to deliver me as a "match" to others even though I have requested them to not do that and even though I am no longer active on their site. Please help the consumer from this company. The consequences are mental stress, emotional stress and I am out at a minimum $40.00 USD.

I went onto this silly website because I kept hearing all the buzz about how great it is. And I can say from direct, personal experience that it's a useless site. I spent several minutes answering several pages of questions only to receive a big, annoying page that informed me that I was not worthy to use their services. It rudely informed me that I fell into the 20% of people who cannot benefit from eHarmony. It then implied that I was dishonest and that they had a reputation to uphold. Ok! Fine! So I'm not good enough, why did they waste several minutes of my life? I answered their flotsam as honestly as I could--after all, what motivation would I have to be dishonest? Success stories? Baloney! Big lot of nonsense! No economic damage, but my self- esteem is worn thin. I hope others will benefit from what I have revealed.

This is the worst dating site in the history of the world. Pathetic. Impossible to navigate. No chance to search for your own matches. They send you people who are clearly not what you're looking for and all the while keep billing you exorbitant amounts of money. The thing needs to be shut down. No dates, no matches, hundreds of dollars. Whoever owns this site must have trouble sleeping at night. I have never complained about anything in my life in this format. Stay away from this site!

eHarmony takes up half my email screen! I am not interested in their services. I wish to have them eliminated from my email. I'm too old for the dating game! Their presence is annoying. They should not be allowed to repeat their message over and over on the same screen.

This is the worst so called "relationship" site ever! I signed up about a year ago and after taking much time to fill out their very in depth questionnaire, I was told sorry are services are not suited for you and we cannot match you up with anyone. What?! Out of the thousands of men out there looking for a relationship they knew just by what I answered that there was not one person they thought would be a match for me?

And now a year later, I tried to sign on again to try yet again and didn't even get as far as the questionnaire this time. They simply said we cannot match you. Talk about unprofessional and making a person feel worthless and more alone than you were before you signed up! These people need to be put in their place. It's a good thing they don't run a hot line or they could really ruin people's lives.

I joined eHarmony hoping to find someone to date. Most of what I got is matches in other states. Big thing that bothers me is they have no phone or e-mail on their site. There is no one that I can talk to about this.

I have found on several occasions, that matches tend to be lost on follow up, even after they have initiated correspondence and accepted an invitation for direct email correspondence through eHarmony. I believe eHarmony blocks such communications, so as to prolong membership. The intended recipient of the email doesn't receive the mail, and the sender is led to believe the match has chosen not to reply. It is quite an unethical practice.

You definitely have to pay attention to the confirmation page and the terms and conditions. The auto-renewal feature is listed on both pages, which makes it legal and legitimate. There isn't anything a lawyer can do or your credit card company. Your bank will just call eHarmony and ask them about the charges. Once the representative has explained to the bank about the auto renewal and the policy, the bank won't go any further. They won't continue with the dispute. They will just block it from happening again. That is it. The number to contact eH is 1-800-. They are there from 4 am PST to 12 am PST.

You definitely have to pay attention to the confirmation page and the terms and conditions. The auto-renewal feature is listed on both pages, which makes it legal and legitimate. There isn't anything a lawyer can do, nor your credit card company. Your bank will just call eHarmony and ask them about the charges. Once the rep has explained to the bank about the auto renewal and the policy, the bank won't go any further. They won't continue with the dispute. They will just block it from happening again. That's it. The number to contact eHarmony is 1-800-. They are there from 4am PST to 12am PST.

You definitely have to pay attention to the confirmation page and the terms and conditions. The auto-renewal feature is listed on both pages, which makes it legal and legitimate. There isn't anything a lawyer can do, nor your credit card company. Your bank will just call eHarmony and ask them about the charges. Once the rep has explained to the bank about the auto renewal and the policy, the bank won't go any further. They won't continue with the dispute. They will just block it from happening again. That is it. The number to contact eHarmony is 1-800-. They are there from 4am PST to 12am PST.

eHarmony is a complete fraud. Do not sign up, they have the most unethical sick practices I have ever seen. You will be scammed in every way. If already a done deal, write the Better Business Bureau in LA, contact your credit card company before they auto renew. I found email addresses most bogus but I kept writing. I finally got a refund or at least they said, they would give me one. I now have it in writing to provide to my credit card company. How much fraud does there need to be for Consumer Affairs and BBB shut them down! This is outrageous. They took 135.00 and much of my time fighting!

I subscribed to 3 months at eHarmony.com. On January 3, 2010, they sent me an email saying that I had made my final payment for my 3 months subscription. On February 4, 2010, they informed me that they had "automatically renewed" my subscription and had taken additional amount out of my account. When I called them at 1-800-, they told me that in the original agreement they said that they would "automatically renew" my subscription. I told them that if I wanted more than 3 months I would have subscribed to more than 3 months.

They now have my money. I called my bank and put a stop on any further withdrawals from my account by their company. This is a scam! They are unethical and are not transparent. I would never use their services in the future! I have read the consumer affairs board and I see that I am not the only person that eHarmony has duped. I am on a limited budget and now I am in dire straits. Thanks to their antics.

I joined E-Harmony, and after my 3 months were up, I canceled my subscription. I continued to get matches, and learned I had to "close" my account. However, my profile remained in their database, along with my credit card information. I next learned the only way to have your profile completely deleted is to write them, which I did. The following is the response I received: "Thank you for contacting eHarmony Customer Care. I appreciate your concern regarding your profile and I will be happy to assist you.

Currently, we don't have such functionality to remove your profile completely; however, as your account is closed, I can assure you that none of your matches nor us will be able to get access with your information. As America's Trusted #1 Relationship site, your security and privacy are very important to us. We look forward to helping you find the love of your life. " I would like the information I provided them to be removed completely since I am no longer using their services. Help!

My story is identical to Donna of Merrick, NY January 24, 2010. I clicked on a banner ad on the website that read I could purchase their services for approx. $19/mo for three months when I entered a code. There was nowhere to enter the code and I ended up being charged nearly $140. I immediately sent an email request cancellation. The response said little more than "you may have better results if you complete your About Me information" Huh? I completed a follow up survey about their customer service indicating customer service was poor and the issue wasn't resolved. There was no response. Since then, I have sent half a dozen emails requesting a refund and have closed my account. I have requested all contact be via email so I have documentation that can be used as evidence to present to consumer complaint agencies.

I cannot give you any information about the company included and especially their phone number because they don't want anyone especially their customers to contact them. I spent over an hour 2 or 3 times to try to Find out how to ask them a stupid question; if it is not in their commonly asked questions, you're screwed. No "Contact us" option anywhere!

They charged ($19.95) my credit card to renew a 1 month subscription for my son Jeff without my authorization.

I signed up for 3 months last year and did not renew my subscription. Now, I'm being charged $96.95 for something I didn't order. I live on a very limited budget and I can't afford this. eHarmony owes me $96.95.

I signed up for 3 months of eHarmony and intended to allow my membership to expire. Their communications to me indicated my subscription would "expire", which to me implied I'd be done with it unless I took action to renew. However, eHarmony puts every new subscription on auto-renew so instead of expiring on the intended date, they auto-renewed me and not just for 1 month, but for 3 more at a cost of about $96.

When I tried to cancel on the same day as the scheduled expiration, they told me I could cancel but I would not get a refund because I failed to turn off auto-renew. They also said I was told of the auto-renew policy when I subscribed, but who remembers that kind of things 3 months after the fact?! Be warned: eHarmony has deceptive subscription and membership practices. I'm sure there are hundreds, if not thousands of people who have been taken by this deceptive business practice. At no time prior to the auto-renewal did eHarmony advise me that my subscription would auto-renew, but they were quick to email me after the renewal had been charged.

Last week I tried to sign up with eHarmony.com because they had a special for $19.95 for 3 months. After entering all the information, there was no place for the promotional code. The charge came up for $134.85 and I figured the promotional code would come up. It didn't! I was charged $134.85 on Jan. 18. I had signed up on the 17th and I had called my bank to cancel the charge. They told me to come in. I went to the bank and as of the 17th, the charge had not come through. As a single stressed-out mom working 12 hour days, I forgot about it. I found out today that my credit card was charged $134.85 on the 18th. I finally found a phone number on their website and called them. After a big hassle, I asked to speak to a supervisor. He saw that I tried to cancel my membership the same day (the 17th! ), but refused a full refund! He refunded me $64.90 and gave me a month's membership. I had told him this was not acceptable as the website advertised $19.95. I said refund me the money and I will speak to my attorney. Can you please help? This is going to bounce checks and I will be charged $35.00 for each check! Please help!

eHarmony makes it almost impossible to end your service especially in time to stop auto renewal. No notice given that they were going to charge my account until after they did it, and then they say your right to cancel after three days only applies to the original contract and not renewals. The cancellation procedure is obscure and complex and even after you click cancel, they have a small box at the end that says close account, and if you don't hit that one too, all the other cancellations don't count. That's a very unethical business practice, in my opinion.

I have signed up for the 3 installment plan; after 3 days, and numerous closed matches, I emailed them to cancel. They refused to cancel my subscription. $95 every thee months is hardship I cannot afford

I enrolled for 1 year at eHarmony.com. I tried to cancel after 6 months as indicated on the agreement. However, the company denied my request to cancel and charged me for a full year of services. As my service agreement was about to end, I received a plethora of matches, all of whom seemed very appropriate. This is in contrast with the poor matches I received at the beginning, middle of my enrollment period.

I called the company and asked them make a lot of changes to my profile, as everything I entered online showed a change on my end, but not on their end according to the customer service rep who answered my call. I had to be extremely assertive to get them to do this, and the customer service rep gave me a very hard time about this. He was mean and nasty to a high paying customer who wasn't happy with the service and wanted to cancel.

I agree with the fact that eharmony engages in fraudulent activity which should be revealed by those who were former employees, who may also be disgruntled. I think that former employees should testify in a class action lawsuit that current paying customers should bring against eharmony for not acting in an ethical manner when doing business.

More than 90% of my matches were inappropriate or did not correspond to me during my year trial period. It was frustrating seeing these profiles on my screen when these people obviously did not exist or were no longer "active" members on the eharmony website. These members' profiles should be deleted and not used when the member closes their account with eharmony. It is unfair to everyone involved and a huge waste of time and money.

I joined eHarmony for three months at $139. I wanted to look for women seeking women. They sent me men. I emailed a few different departments with no response from any of them. They kept sending me men matches. I requested my money back two months ago. Of course, no response. Now they have tried getting money from my credit card five times in the last month. Something really needs to be done. I never tried to renew my subscription as I am a very pissed off customer! Please, can you help before they find a way to get money from my account.

This site seems to be somewhat fraudulent. First of all, I was unable to change my profile picture after many attempts. When I finally was able to contact someone at eHarmony, they advised me to send them a new picture and they would post it. That seems ridiculous that you cannot control this yourself. Also, matches remain on my page even when the person is no longer a member or active and you cannot delete or move them. I didn't receive many matches and 90% of them have no photo, which makes me wonder if they are real at all. I subscribed to Match.com and almost all the members had photos.

I checked to see who viewed me and no one has even looked at my profile which makes me really think that the profiles they send me are fake-- as why wouldn't someone at least look at your profile when they are sent to them? I had more people look at my profile in one day on Match.com than I have had in three months on eHarmony. There is no place anywhere on the site to contact eHarmony, nearly impossible to get in touch with them directly. I wouldn't recommend this site to anyone and I think they should be investigated for consumer fraud. They charge more than other sites and offer what appears to be very little.

I signed up for a three-month trial membership and they still continue to take money from my checking account, resulting in bounced checks and service charges that I hadn't expected. They also told me to change my profile to get more dates and matched me with all men that lived several states away when I specifically said within a 50 mile radius.

This is a big ripoff and will cause a big mess for you to straighten out. I have had to cancel my bank card and am now unable to use my card for about 2 weeks but at least they won't be able to use it either.

I signed up for 1 month service with eHarmony. The first couple of days, I got matches to consider. Then the matches were across the country. Then they stopped altogether. I called them and asked for a partial refund since I wasn't getting any "matches"to consider. They said they could not do that and sometimes it takes more time. I went way outside my comfort zone to do this and I feel cheated and used. It didn't help my self esteem either. All they want is more money, and why would I ever pay them more, when I haven't gotten compensated for this first month? Don't pay these people. I'd rather be alone than go through this.

I have had the same experiences as the previous men and women. Only this time, I was not only "red flagged" regarding a few men I was communicating with I was asked to go against their terms of agreement. I tried to cancel my membership and they convinced me to try again. I did and then it happened I was communicating with a gentleman and then all of a sudden, he stopped communicating and I have not heard back. Then others closed their message to me with "the distance is too great". With that, I decided to change the distance to within 30 miles. I was looking at my profile when I noticed that eHarmony had asked me to change one area of the profile. The question "how much do I drink?" to which I put a "few times a year". I rarely drink at all.

eHarmony suggested that I change this to reflect that I drink once per week or higher. I responded with "are you kidding me!". I promptly responded to eHarmony by pointing out section 2 letter H of their terms of service that I shall not give any fraudulent or misleading information. I felt that eHarmony has asked me to be fraudulent and therefore they have gone against their own terms of service. I emailed eHarmony and told them I did not wish to be a part of a company who fraudulently ask their clients to go against their own rules. I also stated that I wanted my membership cancelled and a "full" refund given. We are to receive a response within 24 hours. I have not heard from them yet and I actually sent them another email Jan. 18, 2010.

eHarmony as breached their own terms of agreement in order to meet a certain demographics. If one is not of a certain standard, then they are not given the matches they have asked for. eHarmony must feel that I am desperate or not of a standard worthy of any man, please! eHarmony is not worthy of me! Economically, I could not afford to resign with them, however, they convinced me to give it another try. Emotionally, they have placed me in a category that is contrary to who I am. More importantly, they have asked me to be fraudulent and misleading to a potential match, which is against their own terms of service, to which I have a copy of terms and what they asked me to change.

I enrolled in eHarmony over five months ago. I originally chose the year membership, three payments option. I made the first payment of over $95, but then changed my account number because my card was stolen and forgot to contact eHarmony so they suspended my membership. This was fine with me since I was too busy to use the service at this point. During the time my membership was "suspended" and I was "not active", I received numerous (like over 25/day) matches who wanted to communicate with me. When I was an actual member, I received very few matches and those I did receive were completely inappropriate (e.g. I'm an urban, master's educated, well-traveled bilingual woman and I was paired with a fat welder who lived in some small town in Iowa or Wisconsin. This type of match was typical).

Anyway, their fraudulent advertising worked and I signed up again a couple of months later. They would not let me reinstate my old plan so I had to pay again for three months. It's odd that my profile was being sent out to men during a time that I wasn't even active or available, which is fraud and false advertising yet I wasn't allowed to reinstate since I'd been "inactive" during this time even though potential matches were fraudulently told I was active.

Anyway, once I enrolled again, posted new photos, updated the lengthy profile (which it's obvious is another part of their scam since I could find better matches at my gym) and low and behold, I received very few matches like three a week, all very poorly matched with me: 61 with three kids, someone living in Wisconsin who doesn't even have a college degree and who is conservative and doesn't like to travel, and the multitude of matches they sent me while I was inactive seemed to disappear.

I now realized that they probably weren't active either so eHarmony was using them to manipulate me to enroll again, and using me to manipulate them to enroll again. This is fraud. I'd like to recommend an investigation of how this company operates. I think they are guilty of fraud in two areas: They market matches that are really not active members and therefore, not available (market a product which doesn't exist) and secondly, the purport to use lengthy questionnaires to come up with a scientific profile which matches two people, when in fact, this information is not used wisely and people are horribly matched. There are no commonalities in any of the matches I've been sent.

I've only gone to open communication with one member and although I indicated a strong love of ethnic food, international travel and wine, I found out that this guy doesn't like to travel. He doesn't drink at all and he hates ethnic food. He's not comfortable in urban areas. I indicated that I live and love urban environments and he's a conservative. I indicated that I would not be interested in this at all. Otherwise, I have not had one date based on an eHarmony match. This operation is fraudulent and should be the subject of a class action lawsuit where all members are given their money back since this company lies about what it offers and definitely doesn't deliver.

This company does false advertising. Thank God I only got a 3-month trial, but even this was a ripoff at $19.95/month. I never got a response from any match which were very few. They kept saying that I should widen my parameters. If I can't use my own standards for acquiring a match, then what good are they? I never got anyone up to par. They kept sending me flexible matches. What's that? Not someone who has my same ethics or interests. I feel cheated and violated through their false advertisement. I wasted over $60.00 on nothing.

I got absolutely nothing for this money but a lot of emails and pressure to remain a member after I canceled renewal at the end of January. I have read the other complaints and I totally agree with them. I really don't believe that so many matches have occurred. Either it's true or something must be wrong with me, and I know that's not the case.

I signed up for eHarmony for one month as a trail. My subscription has now been renewed again for another month. I did not authorize this transaction. I have emailed eHarmony twice in the last week and I have received no response from them to date, just more matches that I have nothing in common with. I have also tried to find a UK based customer service contact number, so that I can take my complaint further with them. However, I have searched for over an hour and I cannot find a customer service number.

This is not a good sign of a reputable company. I am not going to contact my credit card company to report their transactions as not authorized. Hopefully, this will get their attention. My advice, if you are considering looking at this site in the UK for dating, is to avoid it like the plague. They are clearly not interested in customer service, only in charging extortionate rates for a pretty poor take on the online dating site business. I am down $34, plus credit charges for a service I do not want.

I do not believe half the matches on their site are active. I think they charge you and they know people are not active, but they match you with them anyway. They should have to take inactive members off. Otherwise, you are paying for nothing.

It's a combination of complaints here. First, finding your way to a direct means of customer service is virtually impossible and next, unauthorized charges to credit card renewing a subscription. I specifically asked to be discontinued and finally, 12 dimensions of compatibility, please!

Communications with 'matches' is awkward and sometimes non-functional; next nearly half of the 'matches' sent to me were virtually 'blank' profiles which gave one no idea of whether there was compatibility let alone anything in common. Not only were they without photos but gave generic answers like they enjoy life (really?) and value their family (oh my!). Mixed in this would be 'matches' who lived in excess of 500 miles or more away, seriously? This is compatibility? They seem to have no quality control or desire with respect to matches that are sent to you; this subscription was a complete waste of time! Do not waste you money! They are renewing a three month subscription without my consent or approval and refusing to discontinue the subscription or refund fees.

Don't waste your money on E-harmony. The character of the men I met on this site I could have met in a sleazy bar. The ones I did choose to meet were horrifying. I could have meet men of a better character in a sleazy bar. You could begin to tell the profiles of the men who were looking for one night hookups, those are the one that never wrote anything in there profiles. I also learned that if they do write something in their profiles it is probably they have gotten really good at lying about to meet people. Don't waste your time writing to them about your experience because they do not care.

Their site is like the Wal-Mart of the dating world. It is evident when you speak to customer service. I believe that 20/20 or Dateline has to do some investigative report on this company. They do not do any type of background checks on their members so you could meet someone, who may actually be a married man or worse a convicted felon out on parole, that is why they emphasize never to meet them alone if you decide to meet. I know you can meet jerks anywhere but at least you are not paying for it on a monthly fee.

This site is shady. I signed up for a 3-month trial a few months ago. Thank goodness I only did a trial! This site is shady. They only send about 5 matches a day. Half of them have no photo and the profile is incomplete. The "matches" are not matches at all. After spending a fair amount of time filling out the "Personality Profile Questionnaire", I was getting matches with whom I have nothing in common with. What really upsets me is I was being slowly fed matches. I finally found one that seemed like a decent, attractive guy. Come to find out he wasn't even an active member! This site blows.

My girl friend went on eHarmony to find someone special. Well, she did. She meet a single father of two, as she had two children and one on the way as well. This guy lost his job (for stealing from it) and got put in jail. She bailed him out. Then he hoaxed her into buying a car together, because he would be there with her and the baby-to-be. Well, he left two weeks after getting her to give him the car. Sucks.

This site should really do background checks. I did one, and he had a criminal record of DUI, and attempted fobbery. Come on, girls. Be careful. This happened in Savannah, GA. eHarmony sucks. Now she has three kids and is stuck with a debt she can't pay. So much for true love.

Oh, if you are getting billed from them even though you ask for it to stop, contact your bank to put a stop on them. Make sure you know the amount they take out. The bank can pull the account eHarmony used to pull the money and stop it. If you use a credit card, call your card company and say you lost your card and request your card get a new number! With a new number, they will not be able to pull money if that account is closed. Think smart. Be safe all of you.

Stop sending me your email ads. I am sick of them. It is over 4 weeks I have been unsubscribing. Then I realized the wording below is wrong for unsubscribing. You say, "but if you want to continue, simply enter your email address and click unsubscribe." Tricky, don't you think? And nasty, too. Read it for yourself below: "Welcome to the unsubscribe manager for eHarmony. We hope that you'll reconsider unsubscribing, but if you want to continue, simply enter your email below and click unsubscribe."

I joined eHarmony a few years ago with the "guarantee to find a match or your money back." When I did not find my match but met scuzzy men who only wanted to hook up, I cancelled my subscription and wrote a letter telling them that I was disappointed and felt that their company did not meet the standards they advertised. I never heard back but when I heard they were giving three days free for the new year, I decided to try it again. It seems that now they have blocked me from joining and I never heard back from them. This company is bad! What a waste of money!

Every time I try to log in my account, it said password is incorrect or forgotten password. I am using e-mail on file which I have been given numerous temporary passwords that I can then change. Every time I try this, I still get invalid password with e-mail address staying the same. Can they fix this please?

eharmony is a service made to "bring people together". Well I'll have you know that this company tore my family apart. My mother and father divorced when I was 4 and I have a 2 younger siblings both 3 years younger than I. Living only minutes away from eachother, this divorce was not much of a problem, having acsess to both parents any time my brother, sister or I need. Now after 2 failed marriges my briliant mother decides to try eharmony. Sure enough she found her "match", her "soul mate"... Half way across the country. Now being " in love" .... Again, my mother is due to marry this guy and leave all of us behind. My younger siblings, being only freshman in highschool are being abandoned for some " soul mate" that my mother met on the Internet for Christ sake. What is this world comming to? Dont use the Internet to find a " soul mate" half way across the country unless you plan on completely abandoning your true loves and family.

I signed up for eharmony approximately one year ago. I thought I had signed up for 30 days; it turns out I'd signed up for 3 months. I contacted them and they told me they would issue a credit. (That's not my complaint, although I don't think they did). It turns out that eharmony automatically renewed me at $96.95 beginning on March 29, 2009, every three months. The first time I realized this was today, when an email from them turned up in my suspect mail (I had them in suspect mail because the company sends so many emails it completely overloaded my inbox).

I spoke with a customer service representative and he said when I agreed to the terms of service, I agreed to automatic renewals. I'm an attorney -- I don't remember reading this -- but I find this completely unethical. Moreover, even if their terms of service provide for that, I doubt most people realize it, and in my case, when I explained to them I only wanted one month, that should have been the end of the inquiry. I asked for credit from March 09, and they refused because I logged in in May, which I did because I was trying to figure out why my account was still open, since I was still receiving emails from them.

I found them so cumbersome (they send you dozens of matches and you can't get rid of the profiles they've sent without completely a lengthy questionnaire for each candidate) that I assumed they were matching me with people even though I had not paid and was not using their service, so I did not assume that they were renewing my subscription. I suppose I should have been scouring my credit card bill, but I haven't had a problem with unwanted charges and I didn't.

The customer service representative I spoke to sounded like he was in a cult: he insisted on saying "you renewed your subscription on X date", no matter how often I corrected him, and when I told him the company was unethical he said, 'no, you agreed. Eharmony tries to help people find love.' Ugh.

They are a despicable company and I will do whatever I can to inform people of what I believe are appalling business practices. I asked to speak to someone above him and he refused, telling me I have to respond to an email he will (supposedly) send me. I am a single parent supporting a young child and cannot believe they stole nearly $300 from me for nothing. DO NOT USE THEM.

Eharmony took nearly $300 dollars (well, $400, but they claim they are refunding $96.95) without my authorization. They claim I agreed to the automatic renewal in the terms of service.

After reading some of the complaints via internet, and not personally getting any substantial responses i.e.actual dates or contact, I have concluded that the whole operation is a SCAM! This is just my opinion.

the website does not allow you to carcel your membership as there is no place to click to do so. As a result it will automatically renew your membership even if you do not wish to do so.

Please help me cancel my membership as I cannot afford to continue this renewal processl.

i cancelled subscription to this company 4 mnonths ago and they are still taking payment from my credit card cannot get a response from them no telephone no no response to emails am paying 34.00 per month please help

As I am sure a lot of people do, after my wife died over a year ago, I saw an ad on cable TV about a match making company called eharmony.com. I was looking for a lady to share my life with. It was a simple fill in the information and profile and for "free" that could match you up and give you a simple local single list. If you wanted to contact these ladies you could sign up for a monthly fee.

What I did not know was eharmony.com through a credit scam set up an account through BillMeLater.com. Eharmony through BillMeLater set up a credit account in my name and BillMeLater sent me a bill for $5.95. Good thing I pay close attention to on line and mailed bills. This account could still cost me a lot.

I called both eharmony & BillMeLater to complain. Eharmony claims it is a fee to verify who I am. This "account" was never activited approved by me! I ask both eharmony & BillMeLater to cancel all future account actions. Eharmony is scamming people that are at their weakest point in their lives, death of a spouse. Trust is hard enough to give after a loved one dies. Eharmony through BillMeLater sickens me. They have damaged my heart and soul. I well never trust anyone again. I was misled by eharmony.com.

EHarmony withdrew money from my account without my approval and of course it is impossible to contact them - I sent them a gizzillion e-mails and they told me the La De Dah story about how I didn't read the fine lines. I told them I wanted my money back because they took it before I had a chance to cancel the membership which was up today. Do not ask for Customer Service ask to speak directly to the Assistant to the President. You will get your money back

I closed my account many years ago. Last month, they "renewed" it and charged my credit card. I disputed it with the credit card company and they are still investigating it. This morning, they charged my credit card again. I called my credit card company and asked that they close that account and issue me a new card. They said that would not stop it as it was a pre authorized charge and they had to pay it. They do not respond to emails.

I had not logged into that account for 5 years and suddenly, I'm a paying member again even though I never wanted to be. 2 charges on my credit card for $19.95 and no reason to expect the charges will stop. They don't respond to contact attempts and the credit card company says they have to keep paying those charges as they have been pre approved.

Many things! I signed up for three months, they just charged me for an extra three months which I did not authorize and am disputing. They send me many E mails every day and the email address on their e mail to tell them you received it in error and to stop i not a viable e mail address!!!. They won't let me take my photo off and keep sending it to total strangers. ETC!!

I've been scam too, I applied for a 3 months membership and in my account they say that I've been charge one amount for around 173$ US but it's not the case. Instead they are charging me $49.95 per months for 6 months. I just realized today! I tried to call there on their toll free # and after 5-10 mins of waiting the line cut off!!!!! I tried 3 times and the same thing happened everytime. Called Visa, they say they can't do nothing about it, just print an email from Eharmony saying that you cancelled the membership and see if it continue!!! So I am stuck paying until January! Grrr.... really not impressed! What can we do????????????

multiple unwanted contact from eharmony

3-4 per day

They said they would give me 3 months free service if I paid for 3 which my Mother did. It took them over a week to post my picture and over a week to see my profile. I had 3 other people searching for me that were friends. They are the ones who told me this. I contacted them asking them if they would give me a week free for this and no response. I also told them that the 3 months gave me little to no men to meet. I am only 25 so I found this a little strange when they claim to have millions of people doing this. I have tried for months to contact them, there is no way to do this unless you accidently find them or a number on the search someone else has found. False claims to give you free service if you don't fin someone, its wrong.

E-Harmony and their auto renew feature. I signed up for 3 months and they thought it was their right to renew my membership. There was nothing ever said about the auto-renew feature. This has to be criminal. I will be fighting this with my bank and with eHarmony.

I took their 6 degrees of personality test.They deemed me as being undatable.They said according to their testing results people find me too nice,making people uncomfortable.

I did registration in eharmony.com, a big dating website in USA, in September 2009. I bought eHarmony a service package in $70 USD, and I was informed that this amount would cover six month service eHarmony would offer to me. However, since September 2009, eHarmony has been withdrawing $70 from my credit card account monthly. I asked eHarmony why they were keeping charging me, and eHarmony answered that in the six months from September 2009, eHarmony would withdraw $70 USD monthly, based on its policy. Even though I cancelled my registration in November 14, 2009, eHarmony customer service told me that it would still withdraw $70 monthly from my credit card until January 2010.

I conclude that eHarmony is a scam company. First, eHarmony told me that $70 would cover six month service. After it obtained my credit card information, eHarmony withdrew my money as much as it wanted. Then, eHarmony told me that the cancellation of my registration account would not stop its robbery from me, and it could still take my money as much as it wanted.

I want eHarmony to return me $140 USD and stop withdrawing my money from my credit card. Since September 2009, eHarmony has already withdrawn $210 USD from my credit card, only $70 is reasonable withdrawal, and $140 is robbery.

Joined for a two month trial period. Yet E harmony automatically and with out my knowledge or consent put me on "auto renew" and continued to charge my account a monthly fee. I am unable to get a refund due the the fact they say they have a line, somewhere in the long subscription "process" that tells the user they do this within 24 hours of the initial membership ending to "ensure uninterrputed service". If this is not illegal,it should be. For a company to be able to get ahold of a credit card number intended for one time use, hide terms in fine print and be allowed to continue charging for service not being used is criminal.

I registered with eHarmony two and a half months ago. Used my Visa card to pay approximately $179.00. I checked this account just about every day and I ony received one match, on same day that I registered with eHarmony. I've tried communicating with this match and receive no response from the match nor from eHarmony. I do receive however attachments luring me to spend more money by adding to my account. The attachments say this will help me get more matches. I am 74 years old, but no fool to continue spending more money to get a match for me. I feel that eHarmony is a fraud, and they have false advertisement. I WANT MY MONEY REFUNDED TO ME AS SOON AS POSSIBLE. I would appreciate a response in writing at your earliest convenience.

I am very upset with this site. I could not get the service I need it. I have try other company with the same service and everything was fine. I need it to talk to someone about the fees and cancellation. there was not informaion about it. the site was suppost to help me but never did . it was also technical issue when I try to sumit a questions. this company is very bad for business. have many commercial how they can help you but they dont have any kind of customer service.

I signed up for 1 months membership ONLY, on behalf of my mother who is a pensioner. After the month was up, I found that eharmony had helped themselves to an additional month's fee of 34.95 WITHOUT CONSENT. My mother was not happy with eharmony anyway, as they did not provide the service they claimed they would. Following their email to notify us that they had helped themselves to an additional month, I emailed them to tell them to cancel this with immediate effect. That email was sent on 28th October 2009. To date I have not had a response back from them. My complaint is we signed up for 1 month and my mother paid for 1 month so why have they taken the extra month out without permission? Surprise, surprise there is no phone number to contact them. We have looked at other complaints on their website and lo and behold the complaints largely focus upon money taken out and lack of contact to discuss this with the person. I have tried several times to contact them, with no luck hence my contacting you.

My credit card company told me to print out my e-mail from e-harmony stating they had disabled the auto renewal from my acct. I tried to print out this e-mail. You cannot. I tried many times and everytime Internet Explorer stated this webpage cannot be displayed. I called e-harmony about this and was told their technical dept. would sent me an e-mail to fix the problem. No e-mail. I believe e-harmony has totally disabled the ability to print out their e-mails. I can print out any other e-mails that I want to but not e-harmony. Just something else to deal with if you are foolish enough to subscribe to their nonsense. So, please save any e-mails you may have in a separate folder should you need them in the future. I guess you would need to forward them if necessary. You cannot print them. Hopefully when my three months are over in Dec. I will never have to deal with this company again.

So far no word from e harmony.

Be careful out there

When e-harmony had a free weekend, I signed up. Did not pay any subscription at that time. I received lots of matches. Most all in another state or too far away within my state. I foolishly signed up for 3 months at almost $45.00 per month. After they got my money, the matches decreased dramatically. I sent several e-mails asking to be let out of the three months but I did agree that they could keep the first month's payment. No dice. They said I agreed that there would be no refunds. Honestly, I do not recall doing that.

Their refund policy is arbitrary and unfair. They are money hungry and seem to have the upper hand in this situation. I have since sent several e-mails telling them since they have been paid, they should keep up their end of the bargain. No reply. No matches.

E-harmony should go by the way of the dinosaurs and just become extinct. They are one of the worst to deal with when dissatisfied and they have an excuse for everything. Greed would be the exact way to describe their policies. I am out $135.00 for absolutely nothing in return. They have no right to keep all my money even when I agreed they could have the one month payment and we could just forget about it.

They mislead customers. I met my future husband on eharmony and wanted to end my account. they charged my debit card without any communication a renewal. So much for caring about customers. Isn't there anything anyone can do to stop Big Guys from hurting us.

I agree with the others, there is no satisfaction with their service. I gave the miles, I get hundreds of miles away, older men. I ask for a refund of my balance no response of course. I thought this was a safe and reputable site.....wrong.

I have asked for my money back and no results. I have told that how unsatisfied I am with their service and how they send "recycled" and "closed matches to people who sign up making paid members think that they have a great pool of candidates. eharmony doesn't delete profiles and reuses them over and over to send to people who are new to the site. These closed, inactive, and unpaid members' profiles are used over and over with no results. eharmony takes your money and that's it. Their matching system sucks and they don't provide the service they claim they will and when you write to them to cancel your subscription, there is no response.

I joined eharmony under the free weekend after putting my credit card information for a three month subscription. The policy states that unless you turn off the auto-renewal you will be automatically rebilled at the end of your period. The instructions are explicit as to My settings and account settings to find the auto renewal cancellation. There is no such feature anywhere on my account. I do not want this to auto-renew and I am convinced the only way to stop it is to cancel my credit card. I have had no response from their 800 number when I have called.

I asked for a refund and for me to be removed from the site...my refund was denied, and now although I've paid through December, I think I may have had one match since then. no photo (though I've requested matches with photos.) This is a total ripoff. I am on a couple of other sites, and nothing like this has happened. one is a free Christian dating site, the other I paid for. My money down the drain and my refund of the time left (which was 2 months at the time) denied.

I signed up for one month of serviice. I had no desire to renew. They took it upon themselves to renew with no authorization from me; even after I had closed my profile and notified them I did not want there sevice anymore and the acount closed. Then not only did they debit my account for the renewal fee but also, days later took another amount for secure calling. Their practices are at the least unethical, if not down right illegal.

I signed up for 3 months and get no results. I am very unhappy with their services! I can not get their phone number any where so I could call them as I am mad! I need this to be taken off my credit card now!

i'v come to the conclusion that eharmony has no such '29 dimensions of compatiability'!! i feel the company has become a 'scam'. over the past 3 wks i had numerous issues with their customer svc team and they certainly have no professional supervisors capable of resolving any issues!!! u can email & call repeately AND THEY WILL NOT RESPOND. UNDERSTAND THE ORIGINAL OWNER NEAL WARREN HAS LEFT THE COMPANY. I'M DONE!! CANCELLING!!

It is a BIG Scam, e Harmony.com. I have spoken to several other older singles who have had the same experience as I have.

I have tried this service on several occassions, they take your money, you spend a considerable amount of time completing your profile only to be sent matches that you have nothing in common with, live a million miles away from you, physically not compatible or never respond to requests to communicate. I've called customer service and they were less than helpful - didn't even offer to extend membership, just offered to turn off auto renewal. I can do that myself. Of course no ever called me back, a manager was not available to listen to my complaints and they offered to send me an email link to the president's office so I can email him my concerns. Like they'd ever get back to me. So now I am out $60 bucks for this stint and about $200 from previous stints and they don't care because they have certified phychologists working on match criteria and it's a proven method, blah, blah, blah. What a crock.

They make it impossible to find a customer service contact. I signed up and the matches are way out of my age range or area where I live. No men communicate on there. Most have told me they just can't get them to cancel their membership. $140 for nothing and I am a single parent.

I was told I could have cancelled the automatic renewal anytime. That's news to me. I explained to the person on the phone that I would tell everyone I knew, how e-harmony screwed me, and wouldn't refund my money. I am out $140.95

I registered this morning received notice I was a member, now it keeps telling me I have to register to veiw anything, if thos the way you do buisness I wsil opt out. cancel every thing unless you can staighten this out.

Quite frankly, I don't see how this deceptive company can still be in business! I signed up for this service about four plus years ago. I am college educated and my income is in the six-figures. The matches they kept coming up for me were unfathomable! At least five were garage mechanics! I would have NOTHING in common with any of these people. I then was sent someone I already knew and when I contacted him over the telephone, I found he had not even been with eHarmony for almost 2 years! How do they get away with this! This is definitely deceptive trade practices!

Once I got the picture, I canceled my membership. However, even to this day, I am still getting email "matches" from them! They are trying to con me into signing up again! Just how stupid do they think we all are?

Too bad someone doesn't file a deceptive trade practices suit against eHarmony and either close them up for good, or force them to conduct business as they claim they do on their misleading commercials.

eharmony.com sends me emails of woman who express interest in me although I'm not an active subscriber to eharmony. It then states I have to subscribe again to see the profile of these women.

I consider this false and misleading and unfair to the women to whom eharmony.com is apparently showcasing my profile as I am not an active subscriber. I don't believe that eharmony.com is making full disclosure to these women that I am not an active subscriber. I was also informed that one woman subscribed to eharmony based on the notion that a profile sent to her was an active subscriber, which apparently was not the case. I consider the practice both deceiving and deceitful and predatory.

E Harmony sends me matches with those wising to communicate and when it says communicate now you have to pay $40+ dollars to do so. I have read the previous complaints and am glad I did not sign up for this service as maybe those I am interested in would not want to pay. If one person has paid and the other says it's ok to let them communicate they should be allowed to do so without both having to pay this extortion.

My complaint stems from the fact that eHarmony does not verify an email address when someone registers. This means that far too many people receive unwanted emails in their mailbox if someone else decides to sign up using another person's email address. It seems to me that eHarmony only cares about artificially increasing their membership numbers, maybe to sell advertising space more expensively. Whatever the reason, it is Wrong. They should implement an email verification system to make sure people can't use other people's email addresses to register for their service. I no longer use eHarmony.

I reactivated my account after the account had expired for over a year, and I found over 1,000 matches had occurred during that time.

That means three things: 1) 1,000 women thought I had chosen to not respond to them, 2) my own identity had been used as a "shill" and 3) many of the matches I was seeing were probably those of other inactive/non-members. Those women were unbeknown to them being used as shills to "fluff" the apparent size of the membership.

When I contacted eHarmony customer support to complain about the 1,000+ old "matches" that I had to wade through, they said that my profile and photo continued to be used after my membership had expired because I had not explicitly opted out.

I joined eharmony on their free weekend, which turned out not to be free at all. You could input your information and get your matches for free, but if you wanted to see your matches or view their profile, you had to join,. So I joined. You can not join for just 1 month as I would have liked to do, you have to join for a mim. of 3 months. I am a 64 year old. retired female. Live in a small town. now I know that at my age, there are many more women looking for mates then there are men, just because women tend to live longer. I did receive about 12 matches in the first few days, but many were men in their upper 70's or 80's. Then they started sending me matches that were from out of state. I am very unhappy with the site and would like to cancel my membership after this past 2 weeks or less that I have been a member. I do not feel that they can provide with what I am looking form. Yet there is no place on the web site that allows you to tell them you would like to cancel your memberhsip.

I signed up for eharmony but only received selections during the free weekend but my account was charged. Also since I signed up for eharmony other dating services are trying to sign me up. I DID NOT give eharmony permission to give out my email address. If I wanted to sign up with others I can do it without their help. Also it is impossible to complain to them or speak with them. How is this done?

I wish to cancel this service and they are not responding to my request. Funds being withdrawn automatic from my checking acct.

I cancelled my account at least 3 years ago and they are still sending me matches and when I tried to take off my foto at first it said that my foto was their property and I could not delete it! Very frustrating to deal with them and try to get my account closed three years ago, and really aggravating to have to go through this again now. Plus I am engaged and it would be very upsetting for my fiance if he saw i was still getting matches I'm sure.

signed up and selected to opt out of auto renewal. cancelled account in may 2009. received a charge on my visa in Aug - no renewal notice of any kind (they also did not send an email when I cancelled - twice now)

I spoke with two customer service reps who informed me that I didn't close my account and questioned my process. I explained I followed their process, but they stated I must not have. I am an eCommerce person - I implement web sites - so am very familiar with opt-in check boxes and cancellation processes. They refused to provide me the $140 refund, but offered $91 and a reduced one month subscription fee for my pain.

I haven't used the service since May. When I spoke with the customer service rep, he said that I only selected not to receive any more communications? I actually was able to log back into my closed account and went through the whole close account process all over again...and remember every step of it.

Something is very wrong with this company and I think it's a scam the way they try to get money from people. I'm willing to talk to an attorney to see if there is enough to file a class action law suit. To many complaints have been filed and personally, I don't like that someone thinks they can steel my hard earn money and hide behind a "legitimate company".

It's wrong.

General office.

Its wasted money and they have done nothing for me.I just want to cancel my membership.

Because they weren't listening to me online AND I could not find a phone number to talk to them, I sent them an overnight notice to cancel my subscription.

It was received on 8/14 and yet they billed my bank account on 8/17. I'm 63, unemployed and their draft to my bank account caused overdrawn checks, bank fees, etc. I still cannot find a way to stop them - this is just plain unfair and until I get some satisfaction in the form of reversal of the 6-month fee to my account (done automatically after I thought I turned the entire account off) I am going on a campaign to warn others that they are unethical in their dealings with subscribers.

Cannot contact at all. Problem with credit card is their problem, not mine. Figured out 2 weeks ago (with Captiol One) but same problem has occurred. I cannot proceed with my eHarmony account because of the credit card glitch. They have to run my card through until it works (this is TRUE) but I cannot possibly reach them by email or phone to converse about it.

I wish to withdraw from eHarmony and have 2 payments of $19.95 returned since I never had one exchange with the only "match" I was interested in. I cannot contact the person because I can't subscribe to the phone service because they think my credit card doesn't work. I'm quite tired of the effot but would like my near $40 back.

bona fide relationship-seeking purposes in order to maintain the integrity of the Singles Service (for example, you may not become a Registered User solely to compile a report of compatible singles in your area, or to write a school research paper). Not all registered users are available for matching. From time to time, eHarmony may create test profiles in order to monitor the operation of the Services

EHARMONY DOES TEST PROFILES.....

I paid for a short term membership 2 years ago. I chose to meet several of my matches. I could find NOTHING in common with any of them. So much for the "29 dimension secret questionnaire" !!! I even asked a couple and they could figure no commonalities. E harmony couldn't even match me on my criteria of distance. I said less than 25 miles and have been "matched" with men over 200 miles away.

So I just recently registered for the free trial to see what's up. Some of the same people showed up as my matches!! Two years later and the similar or same profiles -- I seriously doubt it! Not surprised to find others here who have had the same experience.

MAJOR false advertising and slick billing practices that are difficult to stop.

Apparently when I signed up on eharmony, I paid for the subscription first; then they have this "real ID" service which is paid "after the fact." In other words, they bill you later. There is a small check box for a charge of $5.95 by "bill me later." I thought eharmony would be sending me a bill. About a month later I started getting bills from "Bill Me Later", Atlanta, GA. I had no idea who they were and thought they were telemarketers soliciting their business.

Today (six months later) I finally opened up their envelope to see what it was. There was now a charge of $69.95 on the original $5.95 for late fees. Apparently they are one of eharmony's 3rd party billers (they act like a collection agency). I called them and they were willing to "work with me" and cut the late fees to $30 if I would give them my bank account number and bank routing number. They said that I'd have to call eharmony and get them to excuse the $5.95 debt and then they would drop the late fees.

I called eharmony and they said they could not cancel the $5.95 because it was a "legitimate expense" and they were not responsible for "collecting the $5.95, and that was between the bill me later (which is nothing more than a collection agency as far as I can see). So there is no way to clear this up; the only way appears to be to send them a money order that doesn't contain any banking information; but here again they make a huge profit any way you look at it. This all sounds so incredibly dishonest -- a kind of money laundering. I want to know if I am legally responsible for these charges. Apparently my only "safe" way to pay them is with a money order; that way they would not receive any personal banking info. The problem is that it's cheaper to pay their fee than hire a lawyer to fight them. However, today I am seeing my lawyer for another matter, and I will ask him.

I signed up with e-harmony over 2 or three years ago (about 2006) for a period of only 12 months. Today 7/27/09, I noticed they are deducting money from my checking account. I cannot access the Customer Service dept by the number that someone posted on a complaint site. I need help in getting them to stop taking my money and also to return what they have taken.

I went online and did the free profile years ago. I was amazed to see that they continue to send matches after all these years and what's amazing is that they are the same matches. I refuse to believe those individuals are still available for me. I have a great memory and I remember that I would go as far as I could on free services to just see if it was worth subscribing to and then those matches would show closed, met someone else. This was to make me think the men were going fast. Well it was amazing that the same men that closed the communication continued to resurface time and time again. eHarmony use to show the full name...first and last and where they were from. I use to try and find these individuals via Facebook and other online sites...I don't think they really exist. I think others must have done the same because now they only give a first name and very vague descriptions. I wouldn't subscribe. I would prefer to met them free and I think some of the people that have had the experiences of scammers also run that risk because con artist will pay money to meet lonely people and prey on that lonliness....if they start asking for money RUN!!

I told them a month ago that I did not want my account renewed. This week I received an e-mail from them telling me that they had extended my membership and that a fee had been deducted from my bank account that I wanted refunded. The response that I received was that if I wanted a refund I had to contact them by phone during normal working hours. It did not address the fact that my account was renewed against my expressed request. Before their unauthorized draft my account was listed as closed on their website. Now it is open again and I'm receiving unwanted e-mail from them.

People on the site are fake, the whole thisng is one big psycho-babble hoax.

They matched me up a some Norwegian guy who was on a oil rig off the coast of Edinburgh Scotland...claimed to be from Louisville...who threatened to choke me if he ever saw me after I decided to break off the conversation.

I also was matched with some guy who claimed to be from fairly close to where I am...who stated he went to Ghana, I think, with his daughter...where they dont take American Express Travelers checks...wanted me to give him money, and he would send those to me to cash...when I refused to do that, he stopped communicating with me.

On July 10th eharmony took an additional mnths membership out of my account. I explained the situation to Brady and Jennifer at eharmony. They said they money had already been taken from my account and it could take a copy of weeks to credit my account. I wanted immed. credit, since they did not have permission to remove that money from my account.

DO NOT sign up with eHarmony. I was a subscriber for over a year. Match with countless guys. But few willing to correspond. Finally I caught on. It is free to fill out a profile and try it. But whether they pay or not they get sent out to people to show a LOT of matches.

The truth is you cant correspond with most of them because they aren't subscribed and most of the time don't even know what is happening. and there are so few wanting to correspond in comparison to other dating sites. Then I believe there are fake matches made up on there. I am getting almost no correspondences and i shut off my automatic reoccurring billing. In the next 2 weeks I have at least 6 guys initiate communication.

One I went all the way through and then he said he isn't subscribed but gave his email address. we emailed a few times and SUDDENLY he disappeared in thin air. In looking at pictures closely and scrutinizing the emails, I am confident he was a fake person and the communication was marketing set up to get me to stay at eHarmony. NEEDLESS to say I WILL NOT! I would NEVER again sign up at eHarmony. They are more interested in marketing than anything.

E-Harmony continually e-mails me when I asked them to stop. They claim there is all the matches for me. However, I was able to figure out they were miselading me. There is no wat that all of these matches existed. Who are they the (love connection)? Nonetheless, when i don't respond, they send me over twenty matches daily. All lies! I contact them all the time asking for them not to e-mail me. They persist. I am tired of them and I want it to stop.

Eharmony.com did a promotion promising to allow you to "Get matched, view photos, and communicate for Free" this 4th of July weekend. After spending well over an hour filling out forms, I discovered that the "view photos" option is only for paid members.

I have repeatedly asked for a refund due to this company NOT providing the service for which they charged a fee. My e-mails to their executive branch are returned as undeliverable. Just in the last few days, bogus contacts and matches are now the way in which this company seeks to cling to customers. Since they have attempted this subterfuge with me, I have had enough.

My father passed away Apr 26, 2009. I am still receiving emails and solicitations for him though I have responded to them concerning his passing and requested they discontinue communication. How do I get them to stop contacting him on my email? thanks.

Think about the turmoil there would be if they only sent legitimate matches to people. If started getting only a couple matches sent to you each month as compatible matches joined, everyone would cancel their accounts. Instead it's easier for eHarmony to just pretend everyone that is inactive is still online and use non-existent people as matches. That way I suspect people will just think their matches are simply not interested.

I paid for one more month to stay on and talk to these women (remember i went 6 months with only 2 women even giving me a chance) only to find out they were fake accounts. Yes eHarmony makes fake accounts to keep you interested and keep paying. I know they were fake because all the info was generic, no pic, very little info filled out which is not what anyone else does when they pay $$$ for a service like this. I also did some research and found places that confirmed my experience. This is a horrible business.

As you may know Eharmony is an online dating service. On June 1, 2009 I paid 119.95 for a 3 month membership. Less than 2 weeks later I requested the account the suspended and access to me on their site closed. I did not ask for a refund as it was not my intention to forfeit my membership It was my understanding I could regain access anytime before my subscription expired 9/1/2009. Instead Eharmony has charged me for the 3 months but closed my access to their service entirely.

When I finally was able to talk to a customer service rep, they told me that they could not refund my money under any circumstance even though the account was opened with a stolen Mastercard number. When I asked for the name and email address of the person that opened the account with my card, they told me that they had to protect the identity of the thief and refused to give me the information. They refused to help me at all. The thief has rights - what about me?!!!! I'm a grandmother trying to put kids through college - I just want my money back! I want to warn others about Eharmony - they don't care about the consumer - they just want your money and don't care how they get it.

I met T. Weiser through E-Harmony dating web-site. We became lover online. Then he asked me money and said he will pay me back when we meet. I was asked to deposit the money to the bank of America. Under the name of (Oscar Park Company) under the name of Samual. Montibelo, California, 90640. Last time I heard from him, he said he is sick and still in Australia. I kept all receipt for all the transaction. 1/24/08 Deposit $2,000.00 1/30/08 Deposit $8,500.00 3/18/08 Deposit 10,000.00 All deposit to the Bank of America.

I signed up for a one year plan, eharmony took my 1/3 payment up front of $79.00. My purse was stolen with all my credit cards in it. When eharmony tried to charge payment 2/3 the card was reported stolen. They cancelled my yearly subscription. When I tried to re-activate it, they would not let me reinstate my yearly plan and charged me for a monthly plan which is much more money. They would not work with me on reinstateing my yearly plan. I think this is bad business practices. I will not use their service even though they have now taken $79 in addition to $59 for a month to month subscription.

PLEASE deal with this matter and reply via e-mail and verify that you've dealt with E-Harmony and that IF IT WOULD BE SAFE ONLY? an apology from them. If you don't think they should apologize to me, then DON'T. I WANT THIS OFF AND STOPPED IMMEDIATELY! I AM AFRAID OF MY E-MAIL ADDRESS GOING WORLD WIDE, because of this e-harmony! Thank you

I have registered with eHarmony some time ago to see what types of responces I would recieve pertaining to matches. Keep in mine, I read some of the complaints about eHarmony prior to registering and did not subscribe to their services. Over a period of approximatly 4 months, I did recieve some matches which , surprisingly enough, a very close match to my profile.I then enquired about a payment option. I indicated I do not give out my credit card information over the internet under no circumstances what so ever. They, customer care, indicated they have a gift card plan which I could use if interested. I kept this in mind for future concideration as I was too late to take advantage of the match I was interested in as she closed me off for " other " reasons.

Towards the end of May, I found another match which interested me as well, she sent a communication request to me to start communicating. eHarmony has a special on until the on or abouts the 5th of June, 3 months for $59.95. which is 3 months for the price of 1 . I called a costomer care rep at the 1-800 #. to obtain all the information with regards to the gift card pay plan as I wanted to start communicating with this woman who sent the communication request. I was told eHarmony had experienced problems with the gift card pay plans, especially if it were for my self. They insisted on a credit card patment form my oun card or in my case, a third party card.

The way I see it, and this only in my opinion, $59.95 is $59.95 regardless of how it is payed. A gift card is worth $59.95 and only $59.95. A credit card, on the other hand, can be " milked of as much as the recipient wants with total disregard to weather it is legal or not.Further more, try to recover your losses. A large company such as eHarmony can stall court preceedings for so long, that it is not worth the thousands and thousands of dollars one would have invested in trying to retrieve their losses, consequently , I did not subscribe.

This business needs to be investigated. I have signed up using their services, after one month they stop sending matches. I also believe that the matches they do send are cancelled members. I have only met one person through their system and that is because I tracked him down outside of e-harmony. He is a P.I. in S.D. County and he started investigating them. Once he started that, he go a full refund of all his money. He says that their business tricks people into signing up and then ignores them. I believe they have a staff that is instructed not to match people too often to keep people believing that someday they will meet the right person when they do not have any intention of that happening.

Well, no response from them still and I get more emails so I go back on and check to see if I can get emails, yes. So I find a 1 800 number and ask for the refund and tell them my issue with how hard it has been to communicate with them. They told me I would I should not have communicated or used the site for the last 30 days during my membership to get a refund of the three months I'm not using. My goodness, what more could I have done? They CS rep was so rude by interrupting me everytime I had a reason why they were hard to work with due to finding the close your account and they did not respond to my emails, which were three before this call. What a scam...now I can't go back and use the site!

I ordered a 6 month service, used it for 1 month then didn't remember a fine detail that there is AUTORENEWAL. I believed, "I paid my 6 months, when 6 months is over, then that's it." But it's not. I got an autorenewal notice at one of my secondary e-mail accounts and I was a matter of 2 days late to file for a reimbursement, not even a partial reimbursement was available. I paid for 12 months of service that I used for only 1 month (slow, inadequate, depressing service). WATCH OUT for the AUTORENEWAL - it's the money/blood sucking VAMPIRE CLAUSE (legal, but totally dirty and low).

Iave went on Eharmony.com 6 months and haven't found anyone. So just rescently i met someone we have been dating. So i need to cancel my account to Eharmony.com

I have un-subscribed several times and keep getting billed $95.95.

I signed up for eHarmony and as a woman who is 5'7" I tried to indicate that men who are 5'2" and slightly taller are not suitable for me. Match after match after match I was sent men who are at least four inches shorter than I am, and each time I indicated height was an issue. One hundred and twenty three matches later, I was told that while I may consider height as an issue, THEY did not.

After complaining I suddenly started receiving almost no matches at all and inquired about why. I was told that my distance parameters at 100km from my home town were too tight and that was why I had issues. As an experiment I then changed my settings to "anywhere in the world" and got three totally inappropriate matches.

eHarmony has responded saying that they cannot guarantee the quantity nor quality of your matches. My suggestion to anyone thinking of using this service is to go into the bathroom and flush your money down the toilet...at least it would be honest!

I signed up for 6 months with eharmony. The service is terrible, I never told them that I wanted a long distance relationship but whenever I hear from they were always trying to match me with long distance people. I tried to make contact when I saw a local person, but there was never any answer from any of them even the once that were interested in my profile. Eharmony has no phone contact number. So I sent them an e-mail asking to cancel my membership.

Ilog onto eharmony to find someone new in my life.KNOW matter how I do it .YOU'RE so to finish the question's I can't get thru I've email them, Done everything to get thru. I can't Iknow my email and password . Iemail becasuse i did forget it they even showed it to me they even have it spelled wrong. I've done eveything to finish it.For me as women they don't me there,and it supose to be and it login did that can't get thru and I know my pass word as well.I even ask them to help and they act like I'm and idioted and I'm not.It so simple to do. THAT BULL.

For the pass few days I've tried everthing to finish it. I even type there password in that didn't work. For women like me looking for someone they sure don't want me there to find someone.It only take few minutes that bull as well.All want is to do it get back on it that humanly impossible to do.Who ever on the other side don't want women to join especially me and I thought that what it is for,women to find love happiness and all that gose with it.If you made it more simplier I do it in a new york minute. all I want is to get back in and can't click this or click that dosen't cut it with me anymore simple way is better.

I had signed up on E Harmony datinf service on April 14 2009 and 2 days later they are sayin I am not a paid member ? I paid with my credit card they have my money I sige d up for the 6 onth period at 29.99 a month I am unable to respond to others who want to contact me also Ppl have to understand E Harmony is like a go between it takes a lotta time to get a answer? We are adults let us write ea other besides any email addy can be deleted grow up E Harmony and dont con us dont use E Harmony

Its aggravating to deal with a company like E Harmony I want my money back and also for the mental sufferin they have me

I signed up with e harmony and gave them my credit card on line to pay for services. Before the renewal date I went on line and canceled the account. They went ahead and charged my credit card. I contacted VISA but have been unable to speak with anyone regarding their blatant charges.

I am out of work on disability and eharmony charging my account without authorization to continue with their service is a hardship. I am in constant pain and to have to deal with this issue is difficult.

I sign up dasting services online called E Harmony. I charged my membership fees to my credit card. They send me confirmation to my e-mail adress. After two days later I try to log in back. I got massage that me E Harmony account closed by E Harmony. They did not give me any notice niether e-mail why? Then I try to find customer service to e-mail or phone number. It is not avaible in their web site. They are totaly fake and froud company. All you get it F.A.Q. side and you can not even put your e-mail for them to resoind you back. My membership fees gone! I can not get back or find someone to call me back. You can search entire web site you can not find any number or customer service to help you. Be ware of them they are scam!

Physically they stole membership fee and they are not return back. You can not find any body to contact. They are history! E Harmony is scam.

a free try and couldnt delete site.

I am on Social Sercity and cant afford

I signed up for e-harmony and then was seriously thinking about subscribing so I searched the web first to see if there was any 1st user discounts. I FOUND THIS SITE of e-harmony fraud reports while conducting my search. I went ahead and signed up to E-harmony since I already had matches. I did not use my card though I USED A PRE PAID VISA I BOUGHT FROM WALGREENS WITH ONLY ENOUGH ON IT TO PAY FOR ONE MONTH. Later I found some one and I decided to cancel my account.

Well they called me 2 months later saying that I needed to submit another method of payment due to them not being able to run my card. I told them that I had canceled and that they should not be charging it in the first place. They said I had rolled over to another month but I did not and they would not have let me either if they had of known about the card. I told them that it was a prepaid card and that they were screwed. It was a really great feeling to be able to set them straight and I could not have done it without the help of those who posted complaints here informing me of their prior fraudulent actions. THANK YOU SO MUCH!

I paid for a service and they did not get a penny more than they provided me in service.

After canceling my account, I was still charged a six month renewal. My paypal account says this is not an unauthorized charge (don't know how that could be) and won't help. Now eharmony decided to acknowlegde my cancellation, which means I can't even access the website, to contact them without resubmitting my info and agreeing to the service again. Which I bet is the way they are ripping off some people month after month. The longer you try to resolve the issue, the longer they charge you. Eharmony has never acknowlegded my complaint, and now I have no way of communicating with them. I will not be sucked back into their mony grabbing scheme again.

I started an account with compatiblepartners. They charged me $19.99 for extended services. They closed my account. They wo'nt refund my money. They say I viewd the services, which I didn't. they gave me 7 male matches. I did't view them -I'm a ******* and wouldn't be interested with males. Eharmony is a scam artist and no one should use them.

I used my Visa card and was charged $19.99 for extended services. Eharmony closed my account and won't refund the money. They say I viewed the account. i didn't view any matches since they were all male and I'm a *******. They are scam artists & no one should use them.

I signed up on the web site E Harmony. It was a special for $29.95 for (3) months using my credit card Scotia VISA, quite sometime ago, they have now charged me another $89.95 February 18/09, I just received my statement, I have no intention of using a site where they automatically charge you without your consent, I very rarely use my credit card on the net, due to this type of situation.

I am going to have to cancel my current VISA card, so that E-Harmoney will not be able to charge me again, and be inconvienced till I receive another card.

I signed up with eharmoney and answered all their questions I got responce but I feel they were all computer generated. I finally met 2 women and they weren't even closes to a match. I only lost $59.95

This site Eharmony is only trying to get your money. You don't get a match if you don't put up your money... they say free on all the commercials but it's always a way to get your money. I was lucky enough not to go any further. You can't even delete your info once you put it in.

It made me angry. I was misled.

I can't get in touch with anyone. I have paid twice. I think this is a scam to get my money. I've tried to do email, but it just pops up how much do you want to pay each time. I'm not doing this any moore, unless you give me proof this is not a scam.

I sent them numerous e-mails asking them why they sent me the girlie Maxim. They finally answered and said it was a default setting for them. I demanded they stop sending this unsolicited magazine. Two months later, I am still getting it.

Hello, I subscribed to a dating service called eharmony.com on 3/1/09. Since my Dad died, I have not been able to get on there that much. When I did the other day I found out that alot of the matches were NO near me! I live in Maine and it seems I have to travel a distance to go to anyone including New Hampshire and Massachusetts?? Please, I am 59 years old and disabled. I do not want to travel 100 plus miles to meet people. I also, do not like the site and I wrote and told them on March 19th, 2009, that I did not like it and I want a refund. It costs me $239.40. They Wrote back (Rob) customer service and told me (basically) I am stuck with it until 02/28/2010. I am not at all, HAPPY!

I am on disability and I cannot afford $239.40 for something that I do not like and being FORCED on.

I gave my credit card # and signed up for 3 months and since then I have not received any information. Prior to that time I got information almost every day. I signed up for 3 months.

My money is being wasted. Why am I not getting any commucation? I do not want to contact a lawyer because I hope this will be corrected. If not then I will seek legal action.

I was a member & I wish to stop my membership for a while. They keep taking money every month from my account. I am unemployed right now & want to stop. I did eveything that needed to be done on the site,but the money is still being deducted.

My bank account is still being charged.

BE CAREFUL giving EHarmony as a gift! Eharmony will continue to charge YOUthe gift-giver! It happened to us. We called them to resolve it explaining to them that it is illegal to charge OUR card on a continuing basis WITHOUT OUR approval. They have every right to contact the account holder and attempt to make arrangements for a continuing subscription with THEM using THEIR billing information but it is purely illegal to allow the gift recipient to authorize the continuation of charges to OUR card. And you know what they said? We have to have the gift recipients approval to not charge your card? WHAT????? It is not the gift recipients card! This is criminal, scammy, and illegal. Thankfully our gift recipient called for us? to authorize? the discontinuation of charges on OUR card! What if we hadn't been on speaking terms with this gift recipient??? And WE shouldnt have to call the gift recipient to get THEIR approval to not have OUR card charged for a continuation of EHarmony's account!

I signed up several times giving them a chance. Shortly after I last signed up I made numerous calls to cancel as soon as the paid subscription was up. I was assured on the phone and then I was billed on my card. I have tried in vain numerous times to get this corrected: ZERO NADA NO RESPOINSE! They just want to take your money and run. Unlike some of the others my matches have be respectable in NUMBER ONLY. They insist that I accept matches older and younger than I would like. The vast majority of matches are thousands of miles away and most that are closeby are kooks. They absolutely insist on matching me with short men. They have Napoleonic complexes!

One of the biggest complaints I have is that many, many matched have CLOSED me before I have even had a chance to look at them. It sounds to me like many of them are egomaniacs since they do not want anything to do with you if you do not post your picture. Pardon me! I feel that personality is much more important....and I am not unactractive! However, if that is primary, count me out! I met a great guy on another FREE service. Altho it is no longer in existence, the fellas I met there were much more in touch with reality. I met the man I will more than likely marry on that service.

DOWN WITH E-HARMONY! MANY OF THE MATCHES THEY SEND ARE NOT PAID MEMBERS AND DO NOT RESPOND TO YOU (because they CANNOT since they have not paid. Others are POOR matches. Still others CLOSE you before you even look at them. From experience those that drink several times a week would NEVER be a match for me since they probably drink more. Altho I will periodically have a drink I could live the rest of my life without alcohol and never feel I was giving up a thing. Some of the dudes have never been married and have the problems of lack of commitment or maturity, so thanks but no thanks. If you communicate with them, their quirks are obvious.

FRUSTTRATION and customer NO SERVICE! If you sign up and cancel, they continue to sign you up again and refuse to acknowledge your requests. You cannot get a hold of these people - causing you financial and emotional distress!

Im extremely disappoited with Harmony.I have not recived any connetion or responses from members. I tough you had a lot of members in PUERTO RICO. I will like to cancel inmeditely my member card regestraition and a refund in my credit card, for the lost time. I Also recived the American Express card statment and you charge me $119.85 ,wich I just ordered for 3 month. I expect a INMEDIATELY respond. Tank you sow much for the expected respond as soon as posible.

After filling out the questionnaire I was told I could not be matched and they could not provide service to me. That was several months ago. I just noticed on my checking account statement that they are still charging me! I can't even click on an account page to close my inactive account because as soon as I log in it takes me to the cannot provide service page. Clicking on any link from there logs me out. I emailed them a week ago demanding a refund and to close my account. So far I've heard nothing.

monetary loss

I joined for one year, and have found my privacy was abused and also that the service does not provide qualified matches in my area.

They refuse to cancel my subscription and have $160.00 of my money already after being a member for less than 3 months. They plan to take another $79.00 next month and I have asked in writing 4 times to cancel this subscription. I received a magazine subscription not requested by me nor was I asked if I wanted this...I would have said no.

The lack of qualified matches is evident as the customer service reps continue to request that I search even further outside my circle up to 100 miles. This is ridiculous and should have been told to me that it would be necessary to find someone over 2 hours away....even this has proven impossible since the candidates in these far away areas do not want to travel 100 miles. It is an impossible situation.