Nancy of Elizabethtown KY (04/28/08)
for months I have been charged for a service that i cancelled and am no longer getting. what can i do?
about 6 months charges at 29.95
Lily of Hollywood CA (04/27/08)
I'm so disgusted with this service. The cost to join is fairly hefty considering there are more affordable ones out there. I wouldn't mind the price, but I was just livid when I discovered that the website is bombarded with flashing ads that they claim to be affiliates as though that makes it any cheaper looking.Eharmony also has all these absurd add on features that are just offensive to anyone with a half of a brain. Their matching system is nothing more than a hit/miss bullseye target. Matching through a personality profile? It's bologna.
I'm a professional psychologist and know quite a bit about psychometric instruments. What's more, I have received emails from individuals that are clearly not from the U.S. I won't be unfair and tell you what I think this means, but I'm sure you can figure it for yourself.
Consequences...I feel ripped off and disgusted. I would encourage everyone considering this service to give it a second thought. It shouldn't be called Eharmony. Ebologna or Emultimilliondollarrippoffcompany may be more appropriate.
Laura of Claremore OK (04/26/08)
I attempted, at 3 different points in time, to close my account. I had signed up for the one year contract in which you pay several monthly installments at a discounted rate compared to a year of monthly payments. Several months later I decided I wanted to close my account. When I called the customer service representative explained that he could not close my account because it was still billing but that it would close at the end of the year I had paid for and that I didnt need to worry about it, he would take care of it. Months and months passed and I eventually forgot about it, found my own match elsewhere, and got married. Imagine my surprise when I go to check my bank statement online and see a charge from them.
I call again and explain the situation, making it clear that I expect a refund for the amount charged and that I want my account closed. The man I talk to informs me that he is not able to refund the charges because the auto renewal feature was selected. I explain that my account should have been closed months ago and he agrees that I called to have my account closed and tells me he can see the notes from that call but there is nothing he can do to help me other than close my account at that time. I call my bank at this point and go through the incredible hassle of changing my account information so that they are unable to bill me again. Thank God I took that step because a month later I receive an email stating the following: Dear (my name here), Your payment of $19.95 for the renewal of your 1 month eHarmony membership has been declined. This can be due to incorrectly entered billing or credit card information, as well as a declination by the card's associated financial institution. Please update your billing information by visiting (billing update website here), accessing the My Settings section, and selecting the Account Settings tab. We hope you continue to take advantage of the eHarmony.com service and community. If you have any questions or comments about this notice, please visit our Help section: (unhelpful link to help? page here). Sincerely, The eHarmony Team
I called again and using a few choice words, like lawyer, fraud, and sue, was able to get confirmation that my account really has been closed and a refund of the money I was fraudulently charged. I hope this helps anyone else out there who has had to deal with this horrible Christian? company. Well see if I get another error message in a month!
I ended up having two overdraft fees from these charges, which the bank should refund once its clear that the charges were incorrect. Heaven forbid I be able to buy my wedding dress and other accessories and drain my account to mere pennies the day before payday.
Christine of Summit NJ (04/25/08)
I paid for a 3-month E-Harmony subscription! At the end of the 3-month period I was billed for another month...even though I had never asked for a renewal (and didn't use the service for that matter). When I called to get the charges reversed...E-Harmony said I didn't turn off auto renewal. I looked back at my confirmation page (and there is no menton of any auto renewal). It seems an extremely dishonest practice, and apparently I'm not the only one who has been scammed.
I'm out $29.95...but worst of all it leaves a big bad mark on my faith (as E-Harmony claims to be a Christian organization).
Josephine of Mt Lebanon, PA (04/23/08)
I subscribed for 6 months on eharmony.com services. After the 6th month, they directly charged my bank through paypal the amount of $24.95. I immediately notified Paypal, my bank and eharmony that this is not authorized.
Paypal gets back to me that their investigation indicates that it is authorized. The problem with all this is I am not aware that Eharmony puts an auto-renewal switch by default ON THEIR subscription contract. They get your by the legal means and they may be nothing you can do about it. If the client calls them and says I don't want to use their service, if they are smart, they should refund the amount. After all the client did indicate immediately they will no longer be using the service.
Bridget of Central Square NY (04/13/08)
I subscribed with eharmony for three month trial and I became interested in five different people who started to chat with me in and out of eharmony. I received flowers and candy from them, but never an address or phone number. Then all of them within five weeks of meeting me online had to travel to Ghana, Africa or Nigeria on business or personal.
Once they were there they provided me with phone numbers and addresses that they could be reached at, but I never received pictures of them or their children they claimed to have traveling with them. Then one after the other started to ask me to send items such as ipods, boots, phones, dvd players, etc. - what a scam that was! I never did send them anything and they blamed me for not loving them - I guess they had other women they were counting on to provide for them too. They would not always remember who exactly I was, my son's name, or what I did for a living - even though they claimed to be falling in love with me.
I thought eharmony checked their consumers thouroughly - guess I was wrong! My brother did research and found almost all the scammers that I was chatting with - these were popular on other dating sites too.
I am fortunate that I only had my heart broken and did not loose any finances except my membership to eharmony for three months. I hope others will recognize the signs before doing anything drastic with their hearts and pocket books!
Sarah of Norfolk VA (04/13/08)
I too believe this service to be a scam. I was automatically renewed after I told a telemarketer that I do not wish to renew my subscription. I found the number for eharmony (after submitting a question...hard to find) and called informing the woman that I never sign up for automatic renewal with anything. When she said you agreed to it, I said let me pull up my receipt. She informed me it would not be on the e-mail confirmation but was instead on the web page confirmation. She also informed me that her records state I agreed to the automatic renewal via phone. Again, I never agree to those programs. I asked for the refund, and they say No, but you can access you account until the end of the month Yeah right.
Also, the automatic renewal feature is not something you can turn off. Eharmony has to do it by phone (again, where is the customer service number?) The only thing ,the consumer, can do is cancel the subscription. So if you made the mistake of signing up, wait until right before original subscription expires and cancel your acount. Also, use paypal and not a credit card, then they can't auto charge you. Funny how legal it is for them to take our money without a signature (pen or digital), but every other store in the world asks for identification before they can accept your payment...criminal.
Just so you know, this company claims to be Christian...I don't see it. Stay away and don't use.
As a result of the eharmony automatic renewal (that you the consumer cannot turn off) I was chaged $29.95.
Dolores of Corpus Christi TX (04/12/08)
I am questioning the practices of eHarmony, an online dating service. I joined eHarmony in December 2006 for one year and chose not to renew my membership in December 2007. Since then I have continued to receive email notices that I have a match on their website. My curiosity led me to check out the website where I discovered a lengthy list of matches, some who had apparently been waiting for me to reply to them. Of course, since I am no longer a member, I cannot communicate with these matches without renewing my membership. Thus, I am led to the following questions:
* Why is my profile continuing to be presented to active members if I am not a member?
* Is this practice the reason why many matches never respond to active members- they are no longer members themselves.
My conclusion is that eHarmony uses this practice to entice former members to renew their subscriptions and pad current member's list of matches. I am thinking that this is unethical and needs to be addressed. I recently reviewed a lengthy list of complaints about this and other practices eHarmony appears to perform. Hopefully this can be investigated.
I cannot report any specific consequences or damages I have experienced in this situation. However, I feel uncomfortable that my profile is continuing to be used to entice members as I am no longer an active member and will not respond to them. It also bothers me that eHarmony attempts to hook me into renewing my membership on an almost daily basis.
Joan of Brooklyn NY (04/12/08)
I complained to eharmony.com about a match that turned out to be a scam artist. I was told that his picture would be removed from their site. Then they rematched me with the same person! He changed his ethnicity from Native American to Latino or Hispanic. He goes by the name of Micheal Brown of W. Haven, CT. Ladies be aware of this man. He is not from the US. He is from Ghana and will not call you until he receives an email to go bid on a project. That is because he does not have a US cell phone.
I have asked eharmony to refund me the rest of my money because they lied about removing him from the site. They owe me $110.00.
Barbara of San Diego CA (04/07/08)
I've been on the site since October and have received at least 5 matches that have been scam artists. I'm convinced it's the same person or a ring of criminals that have multiple personalities. I thought this site was secure, safe, and particular about their membership. What a joke. I've even gotten to the point where I can string together the connection between men on the site and their profiles, phone numbers being used and so-called names.
I've lost $284 of membership fees since eHarmony refuses to refund me for my time,yet alone the emotional damage.
Arhidi of North Vancouver Canada (04/06/08)
I didn't do my research. I had no idea that so many complaints came also from people in the United States. I thank all who wrote about e harmony. Another scam!
What is the US doing about it to close them down and advertising on TV. Yes, I had signed up, with no results. Have another one a half months to go, to stop it. My fault and never again.
P. of Tallahassee FL (04/06/08)
I filled out the profile info for eHarmony but as I was having computer problems, didn't send in a payment. After about a week, and trading off my then current OS for a dependable, and much less expensive one (think penguin), I began getting a boatload of matches even though I wasn't a paying customer. The reason I never joined was because, like others have said, I kept getting these matches from all over the country even though I'd indicated that distance was very important in my profile. I even got nudged a few times but by no-one in my own area.
I tried a few times to figure out how to cancel the membership but ultimately had to ascertain the phone number from a third party; Wikipaedia, in this case. Funny how eHarmony won't list their own number but others will do it for them.
I read this list of reviews before making my decision to cancel the account. I copied the list to a word processing program and found that, copied as it stands with the same word spacing and number per lines, the page number approaches 200. That's allot of complaints. When I got the rep on the phone and informed her of my intentions, explaining the number of complaints and that I feared losing money to an auto billing cycle, she went on to tell me how many satisfied users eHarmony had and generally play the guilt card on me. It is interesting that a company as large as they are has to resort to tactics like that in the interest of preserving their hold on business.
Something worthy of mention is that of the matches they provided, all the emails said roughly the same thing, as others have mentioned; likes to resolve conflicts quickly, likes to take time to smell the roses (sic - always in quotes), likes to create romance in a relationship, etc. It's curious to me that the people responding to me have the same characteristics as those responding to everybody else! Why, it's uncanny! Maybe I'll just try dating someone in the ordinary way. Seemed to work pretty well before the advent of the internet. Maybe I just got lazy. Anyway I appreciate the reviews I've seen here.
Bernice of Appleton WI (04/03/08)
I joined eharmony.com,in March,08. I've had problems logging in, using my password and users name. and I'm not getting anywhere,with the people from eharmony.com. if they arn't going to offer me help, that really helps then,don't take my money. I will close my account to them.
Glenn of Kankakee, IL (03/25/08)
I have received over 3,000 matches. 80% never replied, which indicates to me that they are not even active members. I received one today that said they discontinued their membership in February of 2007.
Eharmony will match you with people who are no longer active. Their very system for closing a match shows that they allow people to stay on the service who are neither looking for a relationship or are already involved in a relationship. If the latter is the case, what the heck are you still doing on the service? Reasons to close a connection: I'm just not ready for the next step. Then, what the heck are you doing here, Ms. Emotional Baggage? I'm pursuing another relationship. Then why is your profile still active, Ms. Infidelity? I'm taking a break from dating. Then why are you here, moron? I would rather not say. Well, that says it all, doesn't it?
Laura of Madison, WI (03/25/08)
Without my knowledge, they changed the Account Setting on my eHarmony account to an auto-renew, which I had originally set to NOT auto-renew. I believe that, as a result of a phone solicitation from eHarmony, three months ago, when I extended my account from my initial trial period, that this triggered the auto-renew setting change. However, the phone representative for eHarmony did not inform me.
A charge for $69.95 was placed on my bank account, which I am not contesting. I have completely canceled my account with eHarmony, which, in itself was a fiasco. The site is deliberately misleading and difficult to use, when attempting to cancel your account.
A. of Brea CA (03/17/08)
I, too, feel that I have been scammed by eHarmony.com. Since I joined over a month ago, I have yet to meet anyone. The matches are quite few since I became a paying member (one match every 2 weeks, if any). I also have the fake matches. Quite a few of these emails have the following sentences: It's important for me to resolve conflicts whenever I can. My friends come to me when they are in difficult times because they know I can handle emotional crises. I strive to avoid disagreement. It's important for me to take time to 'smell the roses', and to create romance in a relationship. How is this possible that so many different individuals would write this same thing?
Also, I have the address with the N/A state. I also did 1st questions with one of these fake matches; by the time I sent my responses and 1st questions to him, he closed communication. I was suspicious of this particular match because I got the request to communicate at exactly the same time the notification of a match was made. How is this possible? Wouldn't it be that you get notification that you have a match, then later you get a request to communicate (after you've reviewed the profile)? Though my subscription ends in May, I have already canceled. I will go the extra step to notify my bank not to allow any additional charges from this company. I've heard about the horror stories of subscribers having their credit cards charged even after canceling in a timely, appropriate manner.
I am extremely disappointed with this service. Anyone thinking about subscribing to this site thinking you'll find your true love--would be better off joining other sites or meet people through friends or hobbies, etc. The sadness I feel is that there are so many of us out there who are good, honest people who truly have lots of love to give and truly long for a great relationship. Good luck to all.
Brenda of Catonsville MD (03/15/08)
Since joining eHARMony on Feb. 7, 2008 I have had scam artist after scam artist solicit communication with me. After having spent one month talking to a man who said he lived in my home state, I later find he does not even live in this country and that he has been romancing women, using different names and email addresses, with the goal of having them send money or merchandise (in my case a laptop computer was requested) to him in Ghana. Information about him and numerous other scam artists can be found on various internet love scam websites.
I contacted eharmony about a refund for the remaining two months on my account, and they refused...telling me my only recourse is to write a letter to Jamie at their P.O. Box address, but that my 7 day refund period had ended. It took more than 7 days for me to realize I was being taken for a ride. I shared too much personal info with this match, which is my fault. But I trusted eharmony as a large, and highly advertised company to at least do some minimal security checks (match stated profile info to credit card info - that's pretty basic - or even match phone address records to the credit card used to create the account, not saying they need to share any of that with the matches, just do a little leg work for the money they are getting). I informed the customer service department that I now fear for my personal safety, that of my young son, as well as my financial security. I feel extremely vulnerable after having come in contact with so many fraudulent men through eharmony. I continue to receive matches since I can't get my money back - I have simply created a scammer form letter which I send to matches who are frauds, and the majority of the matches who choose to communicate with me are criminals. I do not communicate with them outside of harmony, but just collect a little info to pass on to the scam websites so other women can BEWARE of any similarities in their modus operandi.
I lost $100 for a 3 month subscription as well as my trust in mankind. The emotional damage would be difficult to calculate. All I wanted back is $66 for the rest of my subscription.
Renea of Orlando FL (03/14/08)
I, like so many of the other members of eharmony.com feel like I have been scammed. I have received several matches - some with photos - some without. In some of the matches the state is N/A. Not sure which state that is?? They can't form complete sentences and they all say the same thing. When these guys start emailing, they still can't form complete sentences and they always say that they are out of the country. In Africa or God knows where. Probably sitting at the kitchen table. They never answer any of the questions that I've posed to them. Have you been married? Do you have children? Have you ever been in prison? This is an expensive service and I'm not so sure that I'm getting my money's worth. I like so many of the others on here - feel cheated. Never again!!
Stacey of Houston, TX (03/13/08)
I saw Mary of Arlington, MA (02/21/08) post: "I believe I was matched with several fake men on Eharmony. On 2/20 I received several matches, encouraging me to join. They were from different cities, but all the same state, N/A. Then I noticed that they all wrote in a similar writing style using the same phrases. (I am a writer.) For example, they all said they wanted to take time to smell the roses. Yet each of the men oddly and specifically put the phrase to smell the roses, in single quotes."
When I read this, it rang familiar to me. I went back and began looking at the many matches eharmony emails me daily. Lots of mine too are very similar to each other and lots have the phrase 'smell the roses' in single quotes. I took screen shots of at least 11 different matches using that same phrase. So I have the proof. As well as I took at least 10 of the phrase: 'I strive to understand other people's points of view'.
Actually looking at it, they are pretty blatant about sending several matches in one email all using the same phrases. I hate to think it true, but it really does seem that Eharmony is making up men for us and calling them matches.
Catherine of Lemont PA (03/12/08)
I signed up for a free personality profile under an existing email address - lets call this Email-A. What I had not realized was that I already had a free account under Email-B. I was receiving many matches with the Email-A account and decided that I would purchase a three month account. When I was trying to sign into my account, I accidently signed into Email-B account and paid for the three months. I called Customer Service to talk about the incident and see if they could A) refund my money or B) transfer payment from Email-B account to Email-A account, to which they said No. But they would reset my personality profile for Email-B account, allowing me to re-take the test and theoretically receive the same matches. Okay, so, my complaint is this.
I had over forty matches (in 48 hours) with Email-A free account. I paid for three months with Email-B account and have not received A SINGLE MATCH after almost a week. What happened to all those men I was supposedly so compatible with? Since it was quite obvious to me that the matches were a way to lure me into purchasing an account (because let's face it, you can't do anything besides make a profile and receive matches, I called to cancel the account and asked for a refund, only to find that I was a day too late according to their policy and they would not refund even part of my money. I too must contact Jaime in order to get my money back.
After I called and let them know I was onto them, I received an email that stated -- 'the questionable content was removed from your profile and your matching has been turned back on'. To which I reply, What questionable material? If you have removed it, I deserve to know what the material was!. We'll see if they have a good reply for that... probably not.
$44.95 gone for now. And I'm incredibly mad, which only puts more stress on me and my tendency towards migraines. Thanks eHarmony!
Maxine of Boca Raton, FL (03/12/08)
Before I signed up, I received about five matches, none of which I considered. After I signed up, I received no matches.
Is the free thing just a come on?
Joanne of Caldwell NJ (03/11/08)
I tried their free 3 day weekend trail membership and received quite a few matches On or about day four I decided to sign up for just 1 month; that was Feb. 22, 2008. After about a week, I notice the matches are getting stranger and less of what I indicated I was looking for. As the matches got weirder, I wrote them an e-mail complaint through the WEB site. I received an immediate e-mail message that they would respond to my message right away. Well, it was 2 days later--no response. So now I e-mail them through one of their e-mail communications, again no response for 3 days. Then I start getting even weirder matches - one weirdo writes in his about Me, that something his friends know about him is that he is potent in bed! So I report him and send another complaint and ask for the 3rd time for a refund. I went to my account to CANCEL my membership and delete my Debit Card info. I CANCEL but I can't delete my card info, so NOW I AM CONCERNED!
Their screening process is a joke, and this flexible matching is seriously erroneous and is not within my described desires. The pool from which they were choosing people was also mostly WAY OUTSIDE the mileage limitations I selected, as well as the males', because many of them closed the matches, as I did for that reason - distance too far! Why did we bother putting limitations on things? eHarmony even asks us how strict these self imposed limitations are, and I choose NO flexibility. Why ask if they will NOT abide by our requests? THIS SERVICES IS NO BETTER THAN ANY OF THE OTHERS! False advertising, poor quality applicants, deceptions, criminals, people of questionable character, unemployed losers and perverts!
My memebership began on Feb 22, 2008 and as of today, March 11th 2008 I have requested my account be CANCELLED and not charged and a complete refund! I will also turn off the matching service before this 1 month memebership runs out on March 22, 2008!
Ryan of Scottsdale AZ (03/11/08)
I signed up with eharmony.com for 1 month, and they automatically charged me again without my approval. The amount was $49.95. This transaction is going to make my account negative after I pay my mortgage. I need help.
I can't afford this payment. I have to pay my mortgage.
Carolyn of Kirkville NY (03/10/08)
I thought EHarmony was the way to go. There is no way that I have found to email or call them about my grave disappointment. I was told I could pay $19.00 per month but they took a whopping $251.00 out of my checking acct for the whole year. Then, when I wanted to quit the service, they gave me the option to renew for more money.
I don't see how I'm going to get my money back. Also, you can't communicate with your matches. They do it all. Do they think we are puppets? I must admit, I was pretty stupid to fall for this scam. Other dating services are either free or do charge you by the month. How do these people get away with this?
Lee of Merion Station PA (03/09/08)
I signed up and paid for a three month stint with these people and let it lapse. The barrage of email matches they were sending me by month three stopped at the end of three months as I expected, BUT after two months of nothing I began to get these emails again. They had signed me up for continuing membership and had already billed my card twice before they resumed sending me matches When I called, they said their agreement said they would do this twice; but, of course, who reads to the end of those documents.
I still don't know if what I clicked on really had that automatic renewal in it, but here's my gripe. The only reason they stopped sending me EMails was to avoid cluing me in to the fact that they had renewed my account. If I ever would have thought that I should have read the fine print, their two months of silence proves to me their lack of good faith. They fully intend to trick people and milk the automatic billing for a few months before alerting their prey that they have continued service.
If other people have had a similar experience in which the emails were stopped to make them think that the service had terminated, that's $90 to $120 times how many people who were duped. When the automatic renewal part is buried in text that few people read, I believe that the intent is to deceive. The temporary silence with the Emails is proof to me that they are being dishonest. I doubt that anything short of a class action would hurt them enough to change their way of doing business.
Elizabeth of Flowood MS (03/06/08)
I received today the following email from EHarmony regarding the questionable comments I wrote about myself in answer to the profile on their website. What I find so interesting is that I did not go in and change my comments, clearly they did, nor did I request that they reconsider me as an applicant. I find it very interesting that they are clearly so deceptive. It also angers me that they are putting words in my mouth, i.e. editing my comments without my consent. To me this just says more about what a dishonest site this really is. This was their response to my email to them:
Dear ELIZABETH, Thank you for your inquiry. We have reviewed your account and it appears that your profile has been edited to remove the content in question. Your matching service has been reinstated and we have resumed our daily search for new matches to your profile. We appreciate your cooperation in this matter, and hope you'll let us know if we can assist you with your account in the future. We wish you all the best. Sincerely eHarmony Customer Care
No damages, but I wonder at how honest any of the matches that EHarmony advertises on TV really are. I find this sad, as there are so many people who really take this website seriously. I know I did at first. I'm glad I've realized how truly deceptive they are. Thank you for allowing me to vent my surprise and frustration with this matter. I hope other people will reconsider using EHarmony since they seem to be anything but honest.
Stephanie of Westminster CO (03/06/08)
Many of the men they have matched me with have turned out to be dangerous. Please see the news story on www.thedenverchannel.com/news/15507635/ detail.html the date is 3/6/08 This is one of the men eHarmony put me with who has criminal charges against him! I shuddered as I read these horrific accounts of harassment and creepy stalking--even damaging these women's property! We went out several times over the course of a couple of months and I am so thankful I always met him at the park-and-ride. How irresponsible that with the fees eHarmony charges, they don't do some sort of background check. (It's as little as $6 to $10, and in bulk I'm sure they'd get even a better rate than that.) My experience with them has been dismal, matching me with reptiles 20 to 30 years older than me with the most coarse, disgusting demeanors. I'm a doctorate level, educated woman. And now I find out how wreckless and dangerous eHarmony truly is, for women at least! I really think someone should start a class action lawsuit against them to make Mr. Warren shape up! So much for his much touted psychology profile eh?
Luckily, I was a near miss so far. But this creep still has my cell phone number and my email information, knows where I work etc.
Elizabeth of Flowood MS (03/02/08)
I decided to join, and before I had completed even one half of the requested information was sent matches, which I thought odd. When I finally did finish completing the requested information from EHarmony, I received an email from them that my membership, which had never really begun, was rejected because I had violated some part of their agreement because of what I had written about myself. I find this most odd and confusing. I thought one of the things this website, Eharmony, prides itself on is honesty, yet I was rejected with being honest about myself and my expectations.
I can only shake my head at this and wonder. I am a counselor and always tell my clients that they need to be honest with themselves and others esp. when entering into a relationship. So, in my case, nothing is lost, but perhaps this little note will warn others about Eharmony's seemingly odd standards. Or whatever they may really be, I cannot say. I'm just glad I found out that they don't require their clients to be honest. I know I would not have been a good match for their clientele as I am an honest person. Thank you.
Susan of Howe MI (02/28/08)
I do not know if eHarmony is behind the scams or if there are just members using the system to scam people. I have been on eharmony for just about 2 months now and only about 2 times out of hundreds of matches did I receive matches of very nice looking men. Both were from Idaho and the profiles were very short, a lot of spelling or grammatical errors, and almost the same profile information. The scary thing is that the first guy I responded to and I started to get to know him better. He asked if we could phone each other. I said, No that I was not comfortable with that, so we chatted using Yahoo Messenger. (Probably trying to make money off of the secure call feature.) We chatted a couple of times and then he just closed our Match.
That same day, I got an almost identical profile of another person with the same name but a different picture. I knew then that somebody was scamming. Now I received another profile with a very handsome man and again almost the same profile and the same messed up writing. I should have trusted my gut the first time but I actually thought the guy did not speak English as his first language and that was the reason for the poor writing. He was really cute so I guessed I talked myself into giving him a chance, stupid, huh? Well, last time I do that.
Anyhow, something is definitely going on and I would love to see whatever it is get exposed. Maybe I will contact my local media or even a National news outlet. I am curious what these fake profiles are really being used for. I think it is bait from eharmony come to think of it. My renewal is due tomorrow and another super hot guy profile came today. Coincidence, I think not. I am canceling my subscription and I am telling my friends who use the site about this scam. Sad thing is that I was really hopeful about this service and I haven't even had hardly one match sent to me with whom I've felt any chemistry. I am convincing myself more and more as I write how bad this service is! I am going to try other sites or stick to meeting people the old fashioned way...chasing them down in grocery stores (LOL)!
No economic or physical damages other than finding out that this service was a waste of time after trying it out for a few months. More emotional damage. I got scared when I realized somebody was trying to scam me for whatever reason.
Mary of Arlington, MA (02/21/08)
I believe I was matched with several fake men on Eharmony. On 2/20 I received several matches, encouraging me to join. They were from different cities, but all the same state, N/A. Then I noticed that they all wrote in a similar writing style using the same phrases. (I am a writer.) For example, they all said they wanted to take time to smell the roses. Yet each of the men oddly and specifically put the phrase to smell the roses, in single quotes. Other phrases repeated from man to man in an identical fashion. I was about to contact my local investigative reporter on a Boston TV station since it looked like a scam, but when I went back in today (2/21), all those derivative descriptions had been removed, and no states were added instead of N/A. Is there anyway to tell if Eharmony is making up fake men for me? I sure think they are. My proof is gone, but I saw it with my own eyes.
I saved myself $19.95 and up a month by not signing up with Eharmony.
Peggy of Bedminster NJ (02/21/08)
I received two or three matches where the men were located in upstate New York, near the Canadian border or in Missouri or Georgia, while I had requested matches within a 50-mile radius of New Jersey, or with whom I had absolutely nothing in common. Finally, I had a match, we seemed compatible, everything was going fine, we were at the point of open communication and I asked him to send me his telephone number. No reply for two weeks. I finally checked the e-harmony website and found that he had closed the match because I hadn't responded. But I DID respond. I called e-harmony who looked up my account and said the message I had sent HAD NOT GONE THROUGH due to technical difficulties. They understood my frustration and their resolution wss to give me a free one-month subscription. I am now wondering whether the person in this match ever really existed or they made him up because I was at the end of my subscription.
I spent two months going back and forth with this potential match and then auto renewed me for another month, the total of which is $120.
Rory of Greenwood IN (02/18/08)
It is shut down all the time, bad service and no number to get a hold of anyone . But so eager to take my charge card number and use people?
I'm going to the better Business Bureau and I am going to get my lawyers involved if I don't get something in return.
Rose of Philadelphia PA (02/18/08)
I initially signed up for an unpaid account using a comcast.net email address. Months later I paid for a subscription using a yahoo.com email address. I asked them to change the account (email login) to the matches under the unpaid account because I was no longer using the comcast email account. They said NO. I asked them to refund my paid amount and credit it to the unpaid account, they said NO. I asked them to close my yahoo.com account and mark my comcast as paid. They said NO. Then they had the nerve to tell me to wait until the next month and PAY AGAIN for a NEW MEMBERSHIP. I Already have a membership.
I paid for an account and couldn't get a refund because of the poor accounting processes and practices used by eharmony.
Stan of Seattle WA (02/18/08)
eHarmony does NOT 'match you up' with all available matches. Instead, once a day, they conduct a nightly search each evening in order to find more highly compatible matches. Your 29 Dimensions of Compatibility and Match Settings are searched for an allotted period time, this enables your profile to search a section of the data base consisting of 19 million registered users each evening. In other words, they will look at a teensy-weensy bit of their database. Maybe there's a match, maybe there isn't. Oh, it doesn't matter if you're looking for someone within 15 or 30 miles with very specific criteria. In fact, you could open your search to the entire world, single or divorced, with kids or without, etc., and you'll only get a tiny amount of matches trickling in. They don't want to overwhelm you. In other words, they'll keep you on the hook as long as possible. Try www.PlentyOfFish.com. It's free, and it's fast. IT actually WORKS!!! (Also, try www.okcupid.com). Each site is better than eHarmony, but they don't have a $100+ million venture capital investment funding the ubiquitous commercials on radio, TV, and internet.
Larry of Portland OR (02/17/08)
After you fill out reams of questions, they generate a lengthy profile that is generic and has little to do with who you are. The matches they send sound the same: Helps resolve problems, a balanced person. It doesn't matter, it could just be a stepping off place to make a contact. But they pulled that auto-renew bit with me, and when you call, you get a recording that your call is very important but the call volume is too great and you should call back.
I sent an e-mail just asking them to get rid of the auto-renew, and I got this emotional entreaty to reconsider and why did I find fault with them so soon. The whole thing was so unpleasant that I called and got a total refund but not without a heavy-duty sales pitch about what I'm missing, what a mistake I'm making. They didn't make it easy. If they're doing so well, why can't they let you go?
Terry of Pineville KY (02/16/08)
Eharmony has not delivered on being hired to provide quality matches. I have complained about this repeatedly and have not received satisfactory matches. They have even tried to match me with women who have stated in their profiles things which would make us incompatible. I have tried to solve this with Eharmony, but they have so far not lived up to their advertising. Currently, I cannot access my account.
I have lost money with Eharmony and have experienced a lot of disappointment.
Heather of Here MD (02/15/08)
My brother is disabled and signed up for E-Harmony trying to find a girlfriend. He never met anyone nor heard from anyone. He tried to cancel several times to no avail. They still kept charging his account. I called on his behalf and they were just rude and did not try to assist at all.
Andrea of Scottsdale AZ (02/15/08)
Eharmony's practice of auto renew billing has multiple problems. #1) I was not aware of it - I signed up for one month - period! I did not sign up for any amount of time other than ONE MONTH #2) The auto renew turned on automatically by eharmony NOT the customer is convoluted and a scam. #3) The customer care number has reps answering the phone that do not have the ability to refund the money that was taken from me without me knowing. $249.75 is the amount that was taken for me over 5 months - I demand this money be refunded to me!
Michael of Austin, TX (02/12/08)
I signed up for three months without an automatic renewal. I manually extended one month, and eHarmony turned on auto-renew. They have been charging my credit card for several months after the month I signed up for, and refused a refund.
I spoke to several of their customer representatives and they are apparently trained to dig in once a refund is requested. No one at their customer service center is apparently authorized to provide a refund, anyway. It seems that unauthorized renewals are part of their business model and they expect flack, but its a money maker so they don't care.
Katie of Wilmington, NC (02/12/08)
I signed up for eharmony a couple of days ago, thinking that I was signing up for the 3 payments of $83.30. Then I found that I was charged $251.40. I called to have this changed and was told everything was taken care of.
I was quite unnerved to learn the next day that my bank account was overdrawn over $200. Not only had they charged me for both payments but they failed to return the first amount I was billed saying that it would take a few days to post. So how is it then that they got the second amounts for $80 to post as a draft, but there was no deposit of $251.40?
I tried to clear this up with several operators who could not help me.
Matthew of Allentown PA (02/10/08)
I joined eHarmony on August 11, 2007 and signed up for a one-year membership to be billed in 3 equal monthly payments of $83.80. After using the service for a few months, I contacted their customer service department to request a refund because I believe I was mislead. As much as I have tried to have a successful experience using the eHarmony service, it has become clear to me that the type of matches being delivered are not in line with what I was lead to believe when initially signing up. They also show no sign of improving. To date, I never met anyone through the service, either in person or online.
I do not often request a refund for a service I have used, but I feel strongly that eHarmony misrepresented the quality and quantity of matches it provides. Hoping to speak with someone in their customer service department, I searched their web site for a contact number. It became apparent that the only type of correspondence available was email. I filled out the contact form and got not response. A few days later, I searched the Internet for a contact number for eHarmony, found one, and called it. Their customer service person was initially polite and listened to my concerns. However, as soon as I requested a refund, I was met with a cold response that my contract stated no refunds would be issued and no one I could speak with on the phone was authorized to issue a refund. I was also unsuccessful when I asked to speak with someone who had the authority to issue a refund. This second person told me that a refund was possible, but could only be issued if I sent written correspondence.
My next step is to send a letter to Jamie at the address listed above. Supposedly she is in charge of all refunds. It is my sincere hope that eHarmony will be cooperative and issue me a refund. I would not be writing if I did not feel strongly that I was mislead by eHarmonys advertising campaign, both on television and on their website. Even more disappointing was the response from their customer service department a response that was so opposite the friendly attitude they claim to have.
My credit card was billed in 3 monthly installments of $83.80 beginning August 11, 2007 for a total of $251.40.
S. of Goleta CA (02/08/08)
I closed my account with eHarmony in December and then found on my Visa bill that the company has continued to charge me $29.95 per month for their service. When I called their customer service number, their agents, then their manager, said that they had no record that I had closed my account in December, and that I must not have followed their website's directions correctly. When I asked them to mail me a letter acknowledging that I had closed my account, they said they were not able to send mail. They finally agreed to email an acknowledgment while I waited on the phone, but they were unable to get it to go through to my email. I suggested they send a letter, then I suggested another email address. Their agent finally became frustrated and agreed to refund one of the two months they'd overcharged me. I also had to separately request that I be taken off their email list -- their spam rendered one of my inboxes almost unusable. Based on the difficulty with closing an account, on the company's apparent inability to keep or send records, and on the fact that the company will continue to bill you at their highest rate, I would not subscribe to eHarmony.
Loss of $29.95, plus about an hour and a half of cell phone minutes, plus a same amount of my time lost. Stress of paying extra bills while in graduate school.
Charles of St Charles MO (02/05/08)
I did a free trial with eharmony 4 years ago and have been in a steady relationship for over three years, and they send email every single week trying to get me to join. I'm sure it's all computerized, but these people need to get a clue. People who don't respond after a few months are NOT GOING TO EVER! EVEN IF IT WAS THE ONLY DATING SERVICE ON EARTH, I WOULD NEVER DO BUSINESS WITH THEM!
ONE THING THESE CREEPS DON'T SEEM TO UNDERSTAND IS THAT SOMEONE'S STEADY PARTNER MIGHT GET THE IMPRESSION THAT THEY ARE LOOKING TO CHEAT IF THEY SEE THESE EHARMONY EMAILS ON A CONTINUAL BASIS.
ALL EMOTIONAL.
Ray of Santa Monica CA (02/05/08)
Extremely lousy service and customer relations! First they charged my credit card without my consent even after I canceled. Then they would not give me full refund and would not cancel the brochures I've been receiving in the mail even if I'm already married. Avoid this service.
Kathy of Demotte IN (02/03/08)
I tried to cancel my membership within the first 30 days. Help screens showed location in my account settings where I could go to cancel, however, that link was not provided. I sent them an email to cancel and the response I received stated they turned off the auto-renew feature and the account will not expire at the end of the current subscription term, on 1/17/2008. But it also said if I still wish to close my account to call the above 800 number. I called to verify that my account was canceled and was informed that I cannot cancel, since I setup payment with Bill Me Later. I don't understand how setting up my payment with a credit card has anything to do with cancellation of my membership? I informed them that I was uncomfortable using the service and was not interested in continuing. I also informed him that the email I received stated account will be closed 1/17/2008. They continued to repeat I cannot cancel my membership. The call was ended.
A person should not be forced into dating if they don't want to. I have closed out that credit card so no future payments can be submitted. I have put my eHarmony account on hold so they don't submit any future matches and I have closed out my email account. This has caused me great stress in my life, not to mention future correspondence with this company to bullying me into paying for something I do not want.
Leslie of Sioux Falls SD (01/27/08)
I keep getting eharmony on my email for my husband to join. We are happily married for 10 wonderful years, have 2 children and I have unsubscribe 3 different times in the past week. They keep sending this email out and I keep unsubscribing to it and I am getting really mad at this. How doe I stop this?
Silvia of Ny NY (01/27/08)
I subscribed to their services for 3 months. Membership was AUTOMATICALLY renewed w/o my consent. They keep our credit card info in their files. A day after it was renewed, I emailed customer service to cancel it and they REFUSED. I called and it took over 10 minutes for a customer service rep to put me through to her manager. First, she denied having anyone else there with more power, then she said she didn't know when her manager will get in. Third she kept telling me to write a letter. FINALLY I spoke w a manager and they offered me a free extra month and NO REFUND.
John of Stevensville MI (01/27/08)
Someone used my credit card number to open two accounts with eharmony. Eharmony would not tell me who opened the accounts or cancel the card on such accounts after first requesting this. They did admit that they do not ask for secure number on back of card to prevent such matters. After 2 months and 9 calls to my credit card company, the charges were dismissed. The credit card numbers on the card involved were just released, so being new numbers it would of been a random act (they were not stolen due to my carelessness). The current problem with Eharmony is in reference to first call to them and all the info they took from me. I am now currently receiving SPAM mail from them at an alarming rate. They change the address every time so I cant block it out. What kind of company is this? They let anyone use any credit card without verifying it, and then when you call to complain they pump you for info and carpetbomb you with spam? They did say many times on the phone they must protect the privacy of the people that stole my CC number over my rights.
Ivy of Jamaica NY (01/24/08)
Someone from England tried that "I love You" thing with me and then he asked me for my e-mail address. Since I'm suspicious by nature I played along until he thought he was going to get some money out of me. I let him know I need money myself and asked him to send me some to assist me in paying off my taxes (laugh).
I e-mail e-harmony and they did not respond.
Debra of Oakland NJ (01/24/08)
I canceled my subscription at the end of December and yet they still have my profile on their site. I get eharmony matches and requests sent to my email address. Since I'm no longer a member I feel they are defrauding the members who want to contact me. I tried to email customer service to remove my profile but it comes back to me undeliverable.
Betty of Claremont NH (01/24/08)
I want to be sure that eHarmony.com does not charge me as I have discontinued services. They said they would give me a free month, but I don't trust them. They were matching me with people that I do not believe existed or were not members. I have all the emails that they have sent to me. It should be illegal for them to automatically take money out of one's account.
Lisa of Bronx NY (01/23/08)
I was matched with someone by the name of Thomas Brown in Dec 2007...Soon after we started emailing he went to work on a contract with Shell Oil in the UK...it wasnt long before his emails professed his love for me and wanted to marry me...but the problem was that he had some problems at work and needed $25,000 in order to get paid..he never actually asked for the money but i know what he was getting to..i emailed eharmony and reported the situation to them and they told me that they would take the person off the eharmony serivce..that person still appears on my closed communication section..i thought i would be safe to be on eharmony but clearly they do not take steps to protect their customers...These scamers used someone elses picture in order to get people to communicate with them...the person in the photo is probably a victim himself...eharmony has to do something about this.
Alan of Decatur GA (01/22/08)
They charge your card more than a day before the service expires. They won't give refunds. If you use the service cancel way ahead of time and they let you use the service until it expires.
I have $30 gone.
Lynn of Marietta GA (01/15/08)
I have a serious complaint against E-harmony--one which involves subscribers attempting to commit fraud. I was matched up with an individual, reportedly an architect from California, who was raised in England. When we first started chatting, he claimed that he got this job renovating a building in Nigeria and that he would be out of the country for about 6-8 weeks for this job. He asked if I would join Yahoo IM so that we could continue chatting while he was there working, which I did. After chatting and talking on the phone with this person for 2 months, I received a phone call from him saying that he needed $2,000 dollars in order to help pay the tariff fee on a shipment he ordered to complete his project. While I am smart enough NOT to fall for this kind of scam, he and others may be attempting to defraud other women on E-Harmony. I believe this person to be a Nigerian who developed an elaborate and believable story to defraud me.
I don't believe that the information he provided or the pictures he posted on the website are real. I think he may be preying on women in the US, tricking them into liking or falling in love with him, and then convincing that girl to financially help him out of a predicament so that they could be together. I don't believe that E-Harmony does any sort of background checks or identity verification before matching people up. This is dangerous. When I joined, I assumed some sort of safety checks were in place since each subscriber has to provide his or her name, address, birth date, phone number and credit card information. I thought this information would be cross-referenced to ensure identity--but apparently not.
While I did not send this person any money, I am out $750.00 in long distance bills.
Rob of San Francisco CA (01/15/08)
Their emails are as obnoxious as that liver-lipped, dried up, excuse-for-a-man who thinks calling a survey 'points of interest' somehow makes it 'scientific'. The endless emails are as useless as another dating website.
Even the dog hates the commercial.
Julie of Goodrich TX (01/13/08)
Eharmony purports to be a selective match service. Well, I joined only a week or so ago, but I can tell it won't work. Their website (which you can't see until you subscribe) is covered with pictures of models in their 20's, which is pretty depressing. If you looked like that, you wouldn't need to join eHarmony! The latest scam is this $5.95 Rely ID service they are trying to pitch - pay $5.95 so people believe you are who you say you are - it's not even a background check, it's just your promise that you're not lying. It can't work like they claim, but you don't see that until you subscribe and become privy to its inner workings. Don't subscribe!!
Sus of Salt Lake City UT (01/11/08)
This company automatically bills your credit card with no notification whatsoever. They claimed that they send a courtesy email that this billing is taking place, but that was not done for two months in a row. They make it difficult and confusing to change the automatic billing defaults that they set up for each customer on their web page, and then claim it is the customer's fault that they are billing your credit card with no explicit notice. This behavior is from a company whose main business involves emailing people. .
I am just out several hours of my usual business day in dealing with this and the frustration that a company that I thought was above-board is really using sneaky business practices to get a little bit of money. You would think they could make their money fair and square and not make a consumer pay for something about which they felt tricked.
Kathy of Calabash, NC (01/09/08)
They did not have any compatible matches for me in my area, so they substituted Flexible Dating without asking. Of course that is not what I signed up for, at these prices. I can find that on any other site. I would have preferred to cancel my subscription for a refund, but that was not an option.
Patricia of Livermore Falls ME (01/08/08)
I left a message to cancel out my account as of 12/26/07. I called again and left a message on their answering machine. And I have not heared from then since.
Since I have received another bill from Bill Me Later who says they did not receive the payment, charged me a late fee, and billed me for another month. My check was sent out to them on 12/18/07, enclosed with a note not to except any more charges, as I was cancelling my subscripton. They are also charging me a late fee. I have excellent cerdit and will not have it ruined over this. I will contact my bank tomorrow to see if that check cleared. Please cancel me now. If I receive any future billings, I will contact the Attorney General.
Karla of Arlington VA (01/06/08)
I signed up with eharmony and they had options for one, three or 12 months services and I picked the one month service and they automatic billed me for another month and I can't get a refund. They said when I signed up there was a box to automatic bill me monthly. Then why do they have those options and let you pick one month then automatic bill you. Why would I check off that box which was not there when I signed up? I checked the box for only one month.
I live pay check to pay check and I only gave myself one month and bugdeted myself for them for only one month and they billed me automatic and I don't like the services and for them to force me to do another month that I can't afford. So I want a refund.
Holly of Apo Ae NY (01/06/08)
Eharmony's practice of auto renew billing has multiple problems. 1. Turning off auto renew on the website is difficult and convoluted. To turn off auto renew, you have to stumble on the right place. 2. The site auto renews prior to the current subscription expiring, thus billing the customer for an additional time period and preventing them from turning off auto renew. I was billed to renew a service that hadn't expired, then told I couldn't cancel the service. Customer service attempted to redirect the conversation by phone and failed to address concerns by email.
After 2 emails to complain and 1 phone call, and a request for information regarding filing a formal complaint, the customer service operator agreed to refund the charges.
Guy of San Pedro CA (01/06/08)
I cancelled my membership by E-mail, and they say they had no record of it. I will change all my bank numbers and never do internet business again. If you don't like a product or service you should be able to cancel at any time.
E- Harmony got me for $50.00, never again.
Tiffany of Madisonville LA (01/06/08)
I believe eHarmony is running a scam with their auto renewal practices. If you are considering signing up, DO NOT SUBSCRIBE to EH!! In late December I used the My Account settings page to cancel my subscription, which was paid through January 6, 2008. On January 4 I checked my account and even notified one of my matches that I was cancelling so he would know why communication would be stopping. Imagine my surprise on January 5 when I received an email that my subscription had been automatically renewed! I immediately called Customer Care and was told I must not have cancelled correctly and they have a strict no refund policy. James at EH said he saw no record I had ever cancelled. I KNOW I did - I distinctly remember clicking to continue when the prompt informed that I would no longer be able to communicate with matches after January 6 if I continued. I am so frustrated! This is not right. My next step is to dispute with my CC company. If you are considering signing up with EH, take my advice...DO NOT Do It! Besides their fraudulent billing practices, the quality of the matches is disappointing. They were rarely within the distance parameters I set in my preferences and the matches had very little in common with me. Makes you wonder about the 29 dimensions...
In total I am out approx. $50, but the frustration and feeling like there is nothing I can do to right this is what really gets me.
Richard of Arlington VA (01/05/08)
I signed up for the service three months ago. Since that time I have had over five hundred referrals. There were so many that I couldn't keep up with it.98% were of no interest to me, and it became obvious that the screening process was a fraud. It was a matter of shoving something out the door. I have tried to end further referrals and still get nudge type correspondence frequently. I have called the company to cancel the service, but based on my experience, and other complaints from passed users, I think I am in for a struggle.
The company continues to use my personal information in their data base. I get frequent notices of people that want me to contact them. The way the system is set up Ican't do that now that I terminated the service. I feel badly for the people who have seen my information on the e harmony site. It is not fair to use it and know that the people who receive it are led to believe that I am still active on the system. This is misleading and hurtful to the recipient because I can not and will not repsond.
Steven of Seminole FL (01/04/08)
You cannot contact these people by email. I have been happily married for 40 years, but I am sick to death of the commercial they run on the radio, over, and over, and over. I would like to tell them that the saying is, "Hit the nail right on the head." I have no idea how you would a hit a nail That closely to the head. Anyone that has used a hammer knows that you either hit the nail or your thumb. Can't believe they keep running this commercial.
No damages, just wanted to vent or contact the marketing people..
Sheri of Portland OR (01/03/08)
I cancelled my account 2 weeks before it was due, and turned my matches off. There was no way on the web site to turn off the automatic renewal, but I thought (there's my problem) that if the account was cancelled that would be turned off automatically. I received an email the day it was supposed to end saying they had renewed me, I sent an email right away to cancel that. They claim they never received the email, and when I got back to it they told me it was too late. What I have done, and we'll see if it works, is I disputed the charge through my credit card, and I contacted the Better Business Bureau in CA. They did respond and offered me a free month (like that is going to happen), or a refund. We'll see if they follow through. Currently eHarmony has a BB rating, which is pretty good. But from what I read here and from my friends they don't deserve that. I would recommend others file a complaint.
I am trying to get my $29.95 back. Not much in the big scheme of things, but not very good business practices.
Derek of Bloomington MN (01/02/08)
On the 1st of Jan I received an e-mail telling me I've been charged $29.95 for service up to Feb 1. I do not want or need service. According to them I had some recurring service on by default on my account. I was not aware of this; if I had known I would have had it turned off already. I asked them to refund my money and close my account because I have no use/need for their service. They refused and said it was against their policy. So, now I am stuck paying for service that I don't want or need.
I am out the $29.95 they have TAKEN/charged me.
Kathi of Sacramento CA (01/01/08)
I fell for eharmony's FREE communication weekend. I signed up and found my mailbox full of men that wanted to communicate with me. However, I wasn't allowed to first of all see what they looked like--an important aspect in determining attraction to me and secondly, when I tried to communicate, they have this little control game where you never actually get to talk to the person without it costing you fees. I just wanted to be able to give the guys my email address and start from there. Its just sucks you in to paying their fees. I am not desperate enough to pay nearly $60 to hopefully get a date.
Because I didn't send them my credit card info, I was spared the financial cost, but it wasted a lot of time that I could have spent pursuing other things because I thought I might actually meet a nice Christian guy.
John of San Diego CA (12/28/07)
eHarmony is a real scam and unfair business. I read all the complaints and thought my experience will be different. Not at all! I signed up and created an account to use their free communication weekend advertised everywhere, no way to miss it! I started communicating with some matches, and all of a sudden my account stopped working. I believe they deactivated it as they noticed I had already some communication with members. I contacted customer service and UNBELIEVABLY they just denied existence of the account.
This is totally unfair to me and to the other customers communicating with me. NO WAY I WILL USE SUCH A DISHONEST SERVICE and hope people won't get caught in this. Also, beware of your identity and money with them. The only response I got from them was asking me all details about my identity which is irrelevant, vs. the issue I had with my account.
Glen of Gilbert AZ (12/28/07)
I had been solicited by SPAM by e-harmony. They offered a free trial. I filled out their interview sheet completely only to find out I was rejected. Could it be that the free trial is fraud? I wonder if they would have turned my money down had I subscribed through the regular channels.
It was a charade and a waste of my time. Time is money. All service industries charge for it.
Jill of Brooklyn NY (12/27/07)
After two weeks of signing up for the service (a one month agreement) I knew it was not for me, so I turned off the automatic billing. On December 4th I was billed for the month of Jan.; on Dec 5th I called to explain I turned off the auto renewal, but I was told that their system said I did not do that. This made me angry--being told I did not do something I know I did. The CSR then asked me why I waited a day to call; I told her the on the previous day I was at my grandmother's funeral and my eharmony account was not the first thing on my mind. They refused to credit me. I asked to speak with a manager; they told me no. I called my CC company to dispute the charge, then I logged into my account and again canceled my account again! I continued to get matches from eharmony via email. On Dec 20th I emailed them telling them I closed my account and to remove my profile.
December 26, still receiving matches, I called customer service again spoke with Tasha who promised me she would close the account and remove my profile, and I would receive a confirmation via email. December 27 still no confirmation email. I called customer service again and spoke with Olga who confirmed the account was closed. I told her I was promised a confirmation by email and never received it ;she said it was sent. I said I never got it, and she said she had no way to resend it. I am hoping the account is closed for real this time. I do not understand how a company can survive with such horrid customer service!
Economic loss is $49.99 plus tax, numerous calls and emails to eHarmony and American Xxpress to fight the charges, frustration and anger.
Dee of Fresno CA (12/27/07)
I have tried and failed to contact EHarmony.com to stop sending e-mails regarding possible dating matches. I did use their service as a trial, but after one month I found that the matches they were sending me were non- existent. I have let them know I am not interested and was terminating my association, yet EHarmony continues to charge me a monthly service charge for services I have long since requested to stop.I have also tried to recontact them via e-mail without success. This is so frustrating that I am requesting your assistance.
Elaine of Las Vegas NV (12/25/07)
After sending me hundreds of matches and offering me a good deal on 3-month sign up of $59, I decided to try it out. After 2 days of corresponding with matches that they sent, O couldn't seem to sign on anymore; I kept getting technical difficulties on the site. I tried to send e-mails; they kept getting returned--just like they didn't exist. I really thought this was a reputable company; what a joke! How can they get away with this? It's like stealing. I don't even get any more of their so-called matches. Why doesn't someone close them down? You think that because a business has been around for years that it's ok, but I guess you can't trust anyone.
I basically gave money I couldn't afford, and I feel cheated; for 2 days my blood pressure was up because I was so mad--because they took my money, and I didn't get anything in return. I can't even reach anyone.
Frances of Lompoc CA (12/22/07)
I have continued to contact Eharmony to cancel my enrollment; they continue to charge my account $49.95, and I want it canceled. Anything you can do to assist me I would appreciate. Thank you.
Christopher of Scottsburg IN (12/22/07)
I have been a member of eHarmony off and on for a couple years. I have paid different rates, ranging from a single month rate to their '3 for 1 deal'. This fall, I had a subscription for 3 months for $59.95. When the subscription expired, I received no notice, and they charged me $59.95 for 1 month renewal. I tried to complain that I wasn't sure I wanted to renew, and if I did, I would expect to receive the same rate I had been paying. SO I was a victim of STEALTH BILLING, as I have labeled it. Of course I could not find their telephone number anywhere on the website...but found it on the net, amongst all these complaints!
I tried using their email first, and got nothing but a form letter response, with an offer for 3 for 1 because I was a loyal customer...(!) Give me a break. This offer is available to anyone, anytime! I sent another email, which was refused, with them explaining they would no longer receive email inquiries outside of their FAQ web page. This led to me calling them directly and explaining that since they charged my card without permission, and at a higher rate, I felt entitled to at least one free month (which wasn't free at all) since I had paid for an additional 3. Of course there was nothing the person on the phone from EH would do to keep me as a subscriber. So they have lost this customer, and I am going to tell anyone who will listen, about their tactics.
Melissa of Riverside CA (12/19/07)
I fell for it again!! After several months have gone by and several emails from eharmony stating I could save 50 percent for 3 months, I finally signed up again at $13 per month for 3 months. Well......after only 5 days of using the service (with no new matches) now my password and login name are not working. I can't contact customer service via email because the page says there are technical problems, and there are no phone numbers listed to reach them. This is so frustrating and I will never do this again. I just hope I don't get charged again for auto-renewal like i've been reading has happened to so many others.
A. of Virginia Beach VA (12/11/07)
EHarmony is an expert at playing on the heart strings of single people and could care less about their matching services. They are in the business of making money up front for services they do not perform--and you are out of luck, time and dignity... and wonder how you could be so stupid. eHarmony is in the business of playing with people's feelings and need for a meaningful connection. Like most complaints I've read, their relationship matching based on 19 deep compatibility issues was pathetic. Some matches I received I had nothing in common with. They seem to discourage you from showing your personality profiles because it is so canned that it's like reading a horoscope in a grocery store tabloid. I had very few matches in the area I lived in and always put that as a priority; I was usually matched with people living on opposite coasts or such small towns in the Midwest, I've never heard of them--and I am living in one of the top 100 largest cities in the US. and established in my career and life.
I found it a little entertaining seeing the enormous number of emails I got from them when I was not a paying customer compared to when I was a paying customer. Total waste of money and a waste of my time, which is money.
But what was worse and I am embarrassed to say, I signed up again for 3 months, in a weak moment due to their constant messages of someone wanting to communicate. Within one and a half to two weeks the matches stopped almost completely. I consistently answered their questionnaires with some rather and then a few matches would trickle in.
I signed up for the three-day weekend. I responded I was having email trouble and would rather talk through eharmony. After all you don't know a person from them clicking on multiple choice questions and answers. I immediately got a close match message from each one of these people. But then one day I met someone from my town; he gave me enough information to do some Googling on him. I thought he looked for real. So at the end of the free weekend I emailed him. Stupid stupid. And this one could actually speak English, and converse. Many of the others could not who asked for my email address. Within a day of my email, I started having computer problems, by the third day I had no less than 7 to 10 viruses attacking my computer and it destroyed my hard drive; one virus searched for personal financial information, and hopefully I can maintain my financial identity and not have it stolen.
It cost me a $1200 laptop, tons of worry and distress. I got one email from the eHarmony guy I emailed outside of eHarmony. He had done his homework though. I have canceled my subscription but cannot get my money back. I have looked for phone numbers that meant something, and and email addresses of their CEO Greg L. Waldorf and President Dr Neil Clark Warren and other officers, to no avail. Buyer beware, it could cost you more than their changing monthly charge. And there is no screening in eHarmony; it is definitely not a safe dating site. And you will still be single after it's over.
Mike of Austin TX (12/11/07)
I canceled with Eharmony several months ago. I did this for several reasons. One, the matches I had been receiving were terrible. Also, much of who I was had changed after my return from my nearly three year deployment in Iraq. When a person is in a war environment for thirty months, he/she is going to change a lot. I contacted Eharmony to ask if it were possible to retake their questionnaire, because of who I am now. This was a no-go. So, I told them that I no longer needed their services. I logged into the site, unchecked the automatic renewal and sent an email to Eharmony, via their site, requesting cancellation. I called them and requested cancellation. I changed my account so that it would not renew, and I sent an email via their site.
On December 9th, I was charged again. I went to their help site the moment I received the email from Eharmony, informing me that they had charged me again. I used the link that was in their email. Their help service site was down. I was not able to contact eharmony via their customer service, and I was not able to able to obtain a phone number from their site. Again, their help site was down. The next day, approximately 36 hours later, I called Eharmony and tried to get a refund. They stated that I never canceled and that the service was an at-will service, blah, blah. At this point I was pretty hot and I do have to admit, I was not a nice person. They also stated that I did not fall within the 24-hour window for a refund. Now, I was really hot. Keep in mind that I tried to contact them the moment that Eharmony informed me that they charged me for another month. I tried to explain to several of the customer service reps that a person should be able to obtain a refund, especially since their site containing their contact info, was down.
I lost a little money and felt like I had no recourse. However, I just received email informing me that they would credit my account after stating that they would not. You know how I did this? I kept calling their customer service almost two dozen times. When they redirected my number to an answering service, I switched to another phone number. I switched three times and called repeatedly for about an hour. Probably not the best tactic, legally or otherwise, but it worked.
S of Lancaster NY (11/25/07)
I joined Eharmony on 2 separate occasions at a cost of $59+ for 3 months each. They send you emails on a regular basis wanting you to sign up saying that the longer you join, the cheaper it costs per month. The least amount came with a year subscription paid upfront all at once. But my concern is if you find someone in less time than your subscription, do you get your money back for the unused months? I could not find info on their website that addressed this concern. What a rip-off these people are! As soon as my subscription ended I received emails giving me an even better discount for yet another 3 month subsciption but it had a specific expiration date attached. First of all $59 is not the cheapest rate for 3 months as they led me to believe. A male friend of mine who filled out the Eharmony paperwork but never joined, also gets their email solicitations but HE was offered $14.95 per month for 3 months. This smacks of sexual discrimination. A similar tactic was used by Victoria Secrets offering males less for the same product vs females who had to pay more. They were investigated for this practice. I think the Attorney General should be looking into this as well.
In addition, my male counterpart continues to receive their monthly newsletters to which I no longer receive for some reason despite me having received specific versions of it before. The other thing is, during the free communication weekend, you cannot see the person to whom you are communicating with unless you want to get a subscription. They push the subscription every time you respond to someone. All the while I was a member of Eharmony, I got many matches but a lot of them were completely outside my 60 mile radius that I had set. The 2nd subscription was even worse with me being matched to people over 400+ miles away. I went to the end with only one person to which I sent two emails. After that I never heard from him again. How's that for a success rate? I could also never tell if the person they matched me to was a 50% match or an 80% match and I would have liked to know that. I wanted to know I was getting what I paid for. I have a feeling that some of these people probably were in the 50% or less category since Eharmony was obligated to send me matches for which I paid no matter what level of matching was concerned. That's why they started the flexible matching so they could get away with it. I would never recommend Eharmony to anyone unless you just want to give money away. Yahoo, Santamatch and Craigslist are just as good and at least they are free! I would love to join a class action lawsuit against Eharmony for false advertising because I think they are lying about how many successes they have vs the probably fairly large amount of unsuccesses.
Lora of Kokomo IN (11/20/07)
I have contacted many customer service reps, and even a supervisor about this. I have also sent at least 5 emails. They are not delivering on the product. I have not had any matches in 3 weeks. The ones I have had have not been what was asked for. I have called and asked for my money back several times and they refuse to give it back. They just try to talk me into staying or say something like they can give me an extra week. I said, "No, you do not deliver on your product. I want my money back." All they say is that their sorry and it is past the 7 day cancellation. I don't care if it is 30 days, this company is not delivering on the product. I have had no matches for weeks. That is just ridiculous. I want my money back now.
First off it put me out money - $39.88. I want that refunded. It is just a lot of hassle and stress. Now I have to file complaints, etc, just to make an attempt to get it back.
Nan of Summerfield FL (11/19/07)
What a rip off e-harmony is! They bombard you with advertising (television, on-line banners, spots on their own website), about their free communication weekend, clearly stating the dates & times that it would be available then without warning, cut it off a day early. When I used my resources to actually locate a telephone number for them (which is NOT available anywhere on their web-site) I was told that the early cut off of the free communication period was a mistake, but the only thing they could do to make up for it was for me to purchase a 3 month membership for the price of a 1 month membership.
In other words, they want to wrangle $59.99 out of me because they cut off the communication period to cause people to pay their fees. Like the comments of others that I have seen here, it's amazing how few valid matches you receive (if any) until after you let your membership expire. Also, they do nothing even when you report that a member has blatently misrepresented themselves.
Roberta of Chicago IL (11/16/07)
Although I was able to cancel my membership online without additional month fees I agree with many of the other comments on this board namely they seem to wait until the last renewal minute to find new matches eand they match non-paying/inactive accounts. After speaking with one of my new matches I realized we had both been members for months (much of the time when I wasn't receiving matcheds). We were all of sudden matched when it was time for me to cancel. Also I don't like the idea that my picture and profile is sent to non-members with whom I can't communicate in the hopes they sign up. (In their about section they actually state this is a reason they match you with non members). If your going to use me or anyone else at marketing bait we should be paid.
But my biggest frustrations and the reason I am writing is eharmony's policy of giving free communication periods. Its free for everyone accept the paying members. Such give a ways causes their system to such down on a regular basis because of the overflow of people. So not only have I already paid for this free time but I am then also not able to use the system. These system unavailabilities happen everytime there is such an offer (and other times for not apprarent reason). If you know your going to have this offer atleast give the paying customers notice so that they can prepare and log on before or GIVE US A PRORATED REFUND!
David Freeman of Boise ID (11/16/07)
I am continuing to receive emails from eHarmony.com although I have requested to have them stop sending them to me.
I am married and these emails are upsetting my wife and threatening my marriage.
Chloe of Toronto OTHER (11/13/07)
I wish I found Consumeraffairs.com before I signed up with eharmony. What a waste of money and disappointing experience this was. I signed up for a three-month membership and have two more weeks until it expires. I am now being FLOODED with 'matches' - eight in one day. The only time I had more than one match a week was the first two weeks of signing up. Other than that, I would, if I was lucky have one match every two weeks or so. Needless to say, I have not met one person on this site. It's a SCAM! More than 90% of the time the matches were in-active or of non-paying members who cannot access our profiles. The company just keeps sending these in-active profiles making us think there are so many members and opportunity. Luckily, I caught on early because most of these male matches would not respond. Why would anyone pay good money and not respond at all?
Also, after a while the computer just started sending any random matches my way. I specifically asked for someone who was a certain height or taller, and was sent matches far shorter. I wrote a complaint to eharmony, and they wrote back claiming they only send us active member's profiles. What a bunch of lies. I also told them I would NOT be renewing and the service rep said she took me off their auto renewal. I bet they will try to renew a few more months on my credit card. But I will notify my credit card company and tell them not to let this company charge any additional fees. Be WARNED; save your money!
Juanita of Camden, SC (11/12/07)
I have been billed $83.83 twice and only been able to log on 3 times in 3 months. It took 6 tries to talk to a person.
I had a ton of trouble trying to cancel and get my money back. They told me they would not give any money back, but I did get them to cancel as of today.
Keith Arakaki of Waianae HI (11/10/07)
I have just cancelled my eharmony.com account about two weeks ago. I am still waiting for my refund, but I was told no refund will be given because it is a valid contract for one 12 months.
I have lost about $200.00 form my crdit card company in which I had them charge to my credit card in hoping that I would get what I had expected, but the expectations had failed me.
Sa'rita of Chicago, IL (11/09/07)
I was not satisfied with eharomny.com. The matches THEY sent DID NOT match my profile AT ALL.
I found their contact information: You may call 626.795.4814, option 9 for Customer Service. I was told that their refund policy is located under their Terms & Agreement. They give you 7 days to try out their service, but it's best to call on day 6 if you are not satisfied to MAKE SURE your refund is requested.
The customer service rep, even offered to extend my trial by another 7 days at no-cost. I had her to send me this information via email, so I wouldn't be charged once my INITIAL 7-days were over.
Eve of Fresno CA (11/04/07)
Exactly as stated by the dozens already on your site, eharmony.com charged my credit card after being told not to. Rather than argue with them, consumers should just tell their credit card company not to pay them as the charge is illegal. I got a lot more satisfaction from my cc company than I ever did from eharmony.
Cherri of Sparks NV (11/03/07)
I signed up with eharmony to find singles in my area of a specific age and race. I have received everything but what my profile specified. I am very unhappy with what they offer, and their not heeding any of my profile requests finds me wasting much time and angers me. I have been taken advantage of. I am canceling my membership. I hope I have to problems doing so, and also would like a refund for the three days I have been a subscriber.
It is mentally frustrating to know you are not getting what you pay for and wasting time searching profiles they match to mine that are not even close to what I requested.
Patricia Oakley of Basking Ridge NJ (10/26/07)
As a lot of other consumers indicated, I was charged for an automatic renewal that I did not want. After signing up, I immediately went to the account settings portion of EHarmony and disconnected the auto renewal. Well, my AX was just charged 2 days ago. I called the 800 number and they said they would not refund my $25.00. What a rip off that company is. I can only imagine how many people DO NOT renew. They really lack in customer satisfaction and I would not recommend that anyone ever use them. It's only $25 but I can only imagine how many others experience the same thing.
Sindy of District Of Columbia DC (10/24/07)
They auto-renewed my account several times without my permission. I finally found a number after weeding through pages upon pages on their site. Spoke with a rep who would not refund me the most recent renewal fee for $29.99. I'm pissed. I'll never use their service again.
Arville of Jacksonville FL (10/24/07)
eHarmony took my credit card on a 3-month trial. when the three month trial was up, they automatically renewed without my authorization.
overcharge of $29.95
Catherine of Hot Springs, SD (10/19/07)
I signed up for one month. They charged me for another and another in spite of frantic emails saying, "STOP, you're not authorized". The guy I finally talked to (my credit card company gave me the number) stonewalled and said he'd cancel me for the future but he would not refund the almost $100 they charged to my card.
You cannot find ways on their website to stop them from taking your money.
Kelly of Portland OR (10/18/07)
I signed up for eharmony 3 weeks ago, and they have sent respondents not in the age group I requested, height, or type of individual. I canceled but am unable to find ANY customer service number to complain or request my money back. Thanks to this site, I now know that I too have been taken advantage of. The people at eharmony are nothing more than vultures preying on the lonely. This company should be shut down. I wish I had researched eharmony's reputation before subscribing.
Hortense of Red Hook NY (10/17/07)
Eharmony sold my name to a magazine. This is invasion of my privacy.
Larry of American Fork UT (10/16/07)
I can't get logged into Eharmony. My name and password don't work, and I can't make contact to Eharmony to get it working.
Rashellewaterman of Omaha NE (10/08/07)
I signed up for a free trial and canceled before the subscription was to renew and they charged my credit card for the membership. I can not find a adress or telephone number for them.
They have charged me for 2 months at 59.99 permonth and i will have to cancel my credit card number so every one who uses my number will not have their charge go threw and i will have to contact all of them and pay fees for their failed transactions.
Cecilia of New York NY (10/04/07)
I subscribed for a 6-month membership. After 3 months I realized it was not a good service, and cancelled my subscription. At the end of the 6-month period they renewed my subscription for another 6-month without my authorization and charged my credit-card!
120 USD stolen from my account.
Diann Villines of Dardanelle AR (10/02/07)
On July 1st I signed up for a 30 day trial. After entering my credit info I saw a space that inquired as to why I only wanted 30 days. I filled it out very clearly and gave them the reason. Now I find out that I was charged for Aug and Sep. When I called I was told sorry you must not have hit the SAVE button well if that is true it certainly didn't keep them from getting my credit card information!! I live on a fixed income and was chared $100.00 for something I didn't want and didn't use.
From the looks of this sight it seems to be a common story. I certainly have learned my lesson!!!!! Take about rip off artists.
I was charged $100.00 for something I clearly stated that I did not want. I guess since all the complaints against them are fairly small amouts no one is going to do anything about it. I live on a fixed income and it really makes me angry that they can get by with this kind of thing.
Diane of New Hope PA (09/29/07)
Husband signed up with Eharmony and I found out. Could not contact them in any way to tell them that he is a married man and not single as he pretended to be.
Broken marriage . Not able to reconcile with him doing this.
Michelle of Beaufort, NC (09/27/07)
I perused eharmony's site for the free trial period advertised on T.V. because it looked like a service I would enjoy.
I signed up for a three month membership. I did not renew. The fourth month the monthly fee of $29.99 was debited from my checking account without my permission. The bank says that they don't know how to stop the drafts.
I can't get a response from eharmony. The customer service link doesn't explain how to unsubscribe, emails to them are undeliverable.
I think this website is preying on vulnerable, lonely people. It's a black hole!
Terry or Amity, OR:
I signed up with marriage.eharmony.com to find out some tips to improve my marriage. I was unable, for whatever reason, to use their surveys to learn more about how to improve. I asked them for help, then a refund, and they are not working with me at all. I have approached several BBB agencies, to no avail, and a local TV station. I have requested, repeatedly, by email and phone, a refund. No reply, Nothing. I'm at my wit's end. A major online presence is ignoring my plea, and I feel violated by their treatment. How many other people are trusting this company to help them with emotional issues and getting very little in return? I even tried to get a refund from paypal, thru whom I paid marriage.eharmony.com, and for some odd reason, it seems impossible to get that refund for no services rendered.
PayPal seems unable to correct this problem. They will not allow me to dispue payment. That, in itself, has me very concerned. I am marginally self employed and my husband is laid off. I am horrified that paypal and eharmony are ignoring the pleas of their clients.
Judi of Clifton VA (08/24/07)
I joined some time ago and did not meet anybody. When they had their speical several months ago they cut me off 3 weeks before my time was up.
Worst of all, they signed me up without my permission and overdrew my account.
Tracey Plata of San Antonio TX (08/09/07)
Eharmony charged me $50.00 without my permission. I cancelled the subscription online and they went ahead and continued taking the money out of my account. They are pulling a scam on many people and I will not stop pestering them untill I receive a refund on the amount charged.
Money was taken out of my account that I don't have available.
Joe of North Wales PA (08/09/07)
Although eHarmony boasts of having over 13 million people in it's database, the very first day, after having introduced about six women to me (none were even close to my taste and background) told me that it could not find a single match for me.
Later I got more... but they were just as bad. I am a author, journalist, who spent his life in a sophisticated milieu, yet eHarmony sent me women with bad grammar and little education. Dr. Warren, this self-absorbed Dr. Expert who boasts to have the world's best service, matches a guy who spent his life in intellectual work, with a weaver? A meat cutter? A grocery store clerk? And women whose idea of spending their free time best is watching T.V., and get this: talking on the phone...? This is truly ridiculous.
Then the system does not care about our taste and physical compatability either. I am 5'10 and athletic, yet eHarmony thinks that a 6'2 240 pound woman would be my perfect match...
There were technical issues as well. Certain features just never worked for me, and it doesn't seem to be easy to talk to anyone at eHarmony. I spent an hour looking for a phone number on their web site (maybe I am blind..) but in the end I had to go to Google to get it in a split second. Then, I found out that this world's best has only limited hours of service and had to wait until the next day to be able to talk to someone.
The service is overpriced and way overhyped. I feel like my money (over $100) was conned out of me.
Eric of Moorestown NJ (07/21/07)
I paid for one month at $59.99 and started communicating with some of the members. Most of the matches were of horrible quality and did not fit the criteria I was looking for. I sent messages to a couple people and did not get a response or any activity at all for that matter, for over two weeks. I called EH to ask if there was some kind of hold on my account and they assured me otherwise.
Wouldn't you know, the next morning I had messages from all of them. One actually said she had sent responses to my questions weeks ago and thought I wasn't interested anymore.
Sara of Arlington TX (07/21/07)
I cancelled my subscription to eHarmony in early April 2007. Despite eHarmony's acknowledgement of this, they continue to bill and collect monthly fees via PayPal. I have been unsuccessful in stopping these automatic withdrawals from my account. Despite my requests being given reference numbers, all of my correspondence has been ignored
Thus far, eHarmony owes me a refund of $119.80.
Alexa of New Canaan CT (07/02/07)
Eharmony failed to credit me (as promised) the $59.99 after I went to cancel (in time) on their web-site and also sent them an e-mail. I called them on the next business day and they said they never received my cancellation via the web-site, or my e-mail. I have an e-mail from them on June 30th, the day I was supposed to cancel and still be entitled to the refund, but they are saying they never received my e-mail! Customer service from the manager was terrible. Said there is nothing they can do. Quality of matches on the sight are beyond terrible.
Adina of Claremont CA (06/29/07)
I have been a member and have received matches of people who are no longer active members, and who don't meet my criteria at all. For example, I'd mention that I'd like someone without children and they send me tons of fathers. I also do not receive a renewal notification by any means, but they automatically renew anyhow.
I tried to cancel today as the last day of the month is tomorrow, but they renewed without even asking me, a day early to boot. I want my $29.99 back for this month. That was really low what they did.
Dianne of Santa Barbara CA (06/21/07)
My subscription just recently expired and have continued to get notifications of matches. This proves to me what I have suspected all along, and that is that members recieve inactive account members as matches. I actually asked customer service if this was the case and they assured me that it wasn't. Now I know that they are bold-face liars. The most recent one wants communication with me and will have to just sit and wonder why I am not replying. Eharmony is PATHETIC in their business practices!
Leslie of Freeport NY (06/14/07)
I joined EH in Jan 2006. I was promised 12 matches. By Jan 2007 I had only gotten one. EH gave me an extension for Jan 2007 to April 2007. By that time I have still not received my 12 matches, so they gave me another extension which should have run from April 2007 to July 2007. However, EH cancelled the extension in June 2007, without explanation. At the time my extension was cancelled, I had only received 10 matches.
EH said if I wanted the other two, or any more, I would have to pay again and then they would give me more time for free. However, paying for more free time is a contradiction in terms.
Patty of Grand Junction CO (06/09/07)
I joined for $137.00. End in Sept.2007
E harmony saved my password. I did not write it down. I can not get in now. They keep sending me a link that doesn't work and when I copy it and type it in, it doesn't work. I have tried to contact them repeatedly with no results. I have never received a contact that ever answered any questions. Or, if they wrote to me, never again wrote back.
Paul of Lyndhurst NJ (06/06/07)
After cancelling service, I continued to receive contact from interested parties because EHarmony leaves your profile on their site for people to peruse, and they add this to their claimed number of members! Pathetic!
Upon emailing them at the email address they list on their form letters, and also through their website, I received returned mail indicating that the addresses they provide are FALSE!
So, my profile remains there for all to peruse, and they break the rules of Intenet etiquette by not providing an email address to have yourself removed from their mailing list.
Robin of Ft Lauderdale FL (05/13/07)
I was supposed to be on the 3 month plan for e-harmony .com, but instead they just keep charging my credit card with out any authorization. I called them about 2 weeks ago and tried to cancel, and was told they would stop charging my credit card, but to no avail there the charge was again on my monthly bill again.. I have no idea what to do now. I even went as far as to try to get my credit card not to keep charging me, but they wont unless they get a phone call from e-harmony.
Lisa of Canton GA (04/26/07)
Had specific questions that were not addressed in their help. I sent an email to customer service and received the same generic email back 8 times. I am so glad I did not give them any of my money.
Will of Ewa Beach HI (04/25/07)
False advertising. My matched dates are all overweight, overly obese persons. I need to cancel my last two months but not allowed to.
Chris of Altamonte Springs FL (04/24/07)
I signed up for one month at eHarmony and opted [in a check box] to only do one month and decide later if I wanted to do it again. One day after the month was up, I noticed a debit on my bank account for $50+. Knowing there was a mistake I called and tried to resolve the matter w/ eHarmony. I was reassured that since it was less than 24 hours since the debit posted and I had called that it would be refunded. BUT I first had to submit a letter in writing by smail mail. I asked why I could not do it by email and they did not have an answer. This is where is began to get fishy.
After a week goes by, I receive my we apologize but cant give your $ back letter. I called and asked to receive a receipt of my confirmation to have automatic deduction. We cannot provide you with that information sir. I asked to speak with the person in charge of refunds and they said it was the person who responded to my written letter. Ok, I said. Ill talk to her. She does not respond to phone calls sir. Can I have her email address? No, she will contact you. I mentioned that I am very uncomfortable operating like that and asked to speak with her supervisor. She does not have one!
Lanora of Duluth GA (04/24/07)
I just received my bank statement and much to my surprise eHaromny withdraw money from my account without my authorization. I spoke to customer service representatives who advise me that there was an auto renewal button on the page in which I purchased (the one month subscription). I did not see at the time of purchase. A one month subscription mean just that (one month). I purchased this option to see if this was something I would be interest in pursuing. If I intended to continue on with the subscription I would have selected another package option other than what I choose.
Sharon of Austin, TX (04/17/07)
I completed the profile as required to join. Their terms of service specifically stated that I had three days to change my mind. On the second day, I phoned them and said I wanted to cancel and was doing so within their 3-day time frame.
Unfortunately, I mentioned to the customer service person that I had tried them a couple of years ago. He asked me a few questions to assist him in locating the old account and once he found it, he told me that I did not qualify for a refund because I had had a prior account.
I pointed out their terms and conditions clearly stated that if I cancelled within three days, I had no obligation, etc. and it certainly did not mention anything about a prior account disqualifying me from any refund. I asked the guy where it was written in their terms and conditions, but he just kept saying it was their policy.
I demanded to speak to a supe
