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ConsumerInfo.com
One City Blvd West Suite 401 |
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Also known as: Federal Trade Commission caught up with them. Many reports are similar to this one ...
Unfortunately, April's experience is a common one. ConsumerInfo.com is owned by Experian, one of the three major credit reporting agencies in the United States. It in turn is owned by GUS PLC, a giant British retailer who at last report was pleased as punch at Experian's 18 percent increase in North American sales during the first quarter of 2003. A large part of that increase came from ConsumerInfo.com, which GUS Finance Director David Tyler said was one of the company's "best ever acquisitions." Experian and the other two major credit bureaus are, of course, required to provide a free credit report to anyone who asks for one after being turned down for a credit application based on information in the report. However, as the complaints below illustrate, Experian and its subsidiary are quite skilled at getting money out of consumers who in many cases have little to spare. (More about credit reports).
Ethel of Grantsville, UT November 15, 2009 A charge for 29.95 appeared on my credit card for their service. I did not authorize this charge. I have put a dispute on my credit card charge. American Express. Richard of Tujunga, CA November 5, 2009 Signed up for a credit monitoring service at FreeCreditReport.com and was sent a private PIN password to access and update my account... That PIN never worked. I would always get an error that said my account had been locked for security reasons and to call Customer Service to unlock the account.
After calling customer service several times with no success at unlocking the account the agent said that she would open a trouble ticket and that I would receive an email in 24 - 48 hours with a resolution. That email never came.
Each time I would call Customer Service a trouble ticket ended up being opened supposedly with no email resolution...
Donna of El Segundo, CA June 26, 2009 I had signed up for a free trial , months ago and when I tried to get some contact information to cancel it I couldn't find anything. There was no phone # or address anywhere that I could find to cancel this charge. I finally went to my credit card company, this month, to dispute the charges. This charge has been hitting my credit card for several months and 12.95 a month may not seem like a lot but do the math...12 months 155.40. That's a lot to me. Art of Spring Hill, FL June 25, 2009 I signed up for a free credit report 6/8/09. If you cancelled the service within 7 days, there would be no charge. I cancelled the service after receiving my free reports on 6/10/09. On 6/11/09, my credit card was charged 14.95. On 6/18/09 and 6/23/09 I e-mailed customer "membership/billing" requesting a refund and cancellation confirmation. I have received no reply as of today, 6/25/09. My credit card was charged even though I cancelled within the 7 day free trial. Jay of Cottage Grove, MN June 24, 2009 I noticed a 79.95 charge on my credit card from CIC Monitoring CA. I called to get them to cancel as I had cancelled the service last year. They told me they had no recotd and that, once billed, they could not take the charge off. I told them to cancel future billings and was told it was too soon. I would have to call back just before the next billin cycle, next year as they had no way to set up an automatic cancel. Mary of Pelham, NC June 16, 2009 We moved to North Carolina June of 2007 I noticed on our credit card there was a charge from this company that we had NOT given permission to charge anything to our account Charge Card Account. so I call and wrote to both the Credit Card Company and the CIC Triple Advantage and the Credit Card comapany said they would stop payment to them ok. Now it is back on our account again and I don't know how long this has been on our account. still charging us for something we had never asked for. Sylvia of locust grove, VA May 4, 2009 cant get my money back after i cancelled. i have notified my bank and i want cic to refund my 14.95 Joyce of Ottawa, IL April 14, 2009 Joyce of Ottawa IL (04/14/09) Will of Graham, TX April 7, 2009 Report Your Experience
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