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American ExpressTravelers Cheques |
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C. of Ojai, CA August 20, 2009 Spend nearly 3 weeks in Italy 2009. No one would take the American Express card for anything. Worse, I had brought thousands of dollars in travelers checks and no bank NO BANK or any other institution would take or cash or give Euros or dollars for the American Express Travelers Checks---which are totally worth nothing in Italy, even in Rome! I had to go to the Rome American Express Office in order to get cash---but that was AFTER having no working credit card, and no Euros in a small Italian lake village where I had to MAIL the owners Euros days later from Rome. HOW EMBARASSING. Moreover, American Express knows that no one will cash the travelers checks anymore not just in Italy, but in Germany and France, and yet they continue to sell them without warning US Citizens. I'll admit I hadn't been to Europe in a while, but they should not sell a product they know that no one will accept anymore outside the states. Their solution for people who could not travel to the Rome American Express Office? (which I did). File a claim. That does Americans a lot of good with no cash in a foreign country. Horrible. Will never ever use a product of American Express again! Embarassment at having no money in a foreign country. Could have been dangerous---female broke and traveling alone with no assets. I AM AN ATTORNEY, DON'T WANT TO FILE SUIT, JUST TO GET THE WORD OUT. David of Toronto, ON July 16, 2009 Purchased American Express Travelers Cheques for the family trip to Italy never again will I do it. American Express new saying should be accepted nowhere. If you do decide to exchange the travellers cheques you are paying a commission between 3- 20%. The American Express Web site is of no help to you, you are unable to send an email to them unless you have and American Express card. I hope someone will learn from the mistake I made. Theodorus of Valparaiso, IN March 2, 2009
David of Bogotá Df, OTHER January 2, 2009
Amar of Banglore, OTHER August 21, 2008
John of Costilla, NM March 24, 2008
Their excuses are as follows: We sent you a check. Yes, to an address other than the one on my letterhead. We cannot possible send out a replacement check until we learn if a stop-payment was made on the original. That was five weeks ago and no replacement check has been sent. I will take care of this problem today. That was one week ago. No check has been sent. James of Edgewater, F May 22, 2001
I figured the checks would be safer in the bag than in my hand, so I put them in there and walked about 1/4 mile to my car. When I got to the car, I realised that the sharp corner of the travellers checks pouch had split the side of the bag and they had fallen out. I immediately retraced my steps, but to no avail. There was no sign of them. I went back to the bank (within 20 minutes of having bought the checks), and they told me that they could do nothing there and that I should call American Express. I then went to the local police station to report the loss. When I called American Express, I was told that they cannot cancel the checks and that I should call them the next day. I advised them that I would be airborne to Miami, so I was told to call from Miami. At Miami I was told that they were going to investigate my claim and that it would take three weeks or more. I should send any information I could. I sent them copies of the police report and my ticket stubs. I would then call each day to try to get the process moving faster, but in the end, it took them about three months to decide that there was not enough proof that I had lost them and that I had not taken good enough care of them. Interestingly enough, about a month before their decision, the checks were cashed in a London post office, where they keep surveillance for a week. American Express never contacted them to get the tapes or ask about the person who forged my signature and used a French student ID. I was able to prove that I was in Savannah, GA at the time they were cashed, and still American Express sat on its fat ass, content that it would do nothing.
To this day, when I see their television adverts with the waiter rushing across the beach with the replacement checks, I boil with anger at the way they cheated and lied to me and will NEVER do a thing to give them any business. Nor will any of my family and friends. Report Your Experience
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