American Express - Rewards

I requested that Amex transfer 200,000 points to JetBlue from the business I work with. I was authorized to take these points from the business. They "accidentally hit the button twice" and transferred 400,000 points. The points were used to book travel for myself and my family. Amex treated me like a customer they had little regard for. They should have returned the points they stole from the business.

I had to repay the business for the points I transferred out. These were points I was not authorized to transfer. These were points I did not request Amex to transfer. If I hit a button twice and make a mistake that impacts one of my clients, I do whatever I can to make that client whole. Shame on American Express.

If possible, I would put no star, instead of 1 star. This incident is about the membership rewards. At this point, after wasting hours of my time, endless phone calls, being transferred to various different departments, I am absolutely appalled by the lack of professionalism, integrity, customer service and human decency of American Express. I have never in my life experienced this type of round and round treatment from a credit card company, especially one who prides itself on customer service.

In their catalog, it stated that Sony 16GB Tablet requires 77,010 points (after 15% discount) to redeem, it stated also available in 32GB, so I called customer service inquire about this. The first staff said he can't find this product, so I called again. This staff said 32GB requires 86,828 points to redeem (after 15% discount), so I said I want to place this order, then she said only the main cardholder can do so, while I am just a supplementary cardholder, I told her that I am authorized as the account manager by the main cardholder. She said I need to enroll separately for membership rewards. Therefore, I went online and tried to enroll, but it stated technical difficulties, and asked me to call the customer service.

I called them again, the staff said that actually I am enrolled, but it requires 102,150 points to redeem 32GB tablet, I said another staff just told me 15% less points required. Anyway I asked for a supervisor, Amanda (staff no. 1037437) answered my call, she said she needs to do some research, and will get back to me. I waited and waited, but no feedback, so I called Amanda, her staff said that she will call me back in 15 minutes, but she never called me back.

I called Amanda, she said, she can't verify the staff who misrepresent Amex and told me the wrong info., I said that all the phone calls are recorded. She just doesn't admit that their staff was wrong. Also, Amanda is irresponsible by never calling me back. I asked for Amanda's supervisor, she said her supervisor, Ms. ** can never be reached. You see how good the customer service of Amex is.

Horrible. This letter is in regards to my canceled American Express Account card ending in xxx. At this point, after wasting hours of my own time, endless phone calls, being transferred to various different departments (and no dept. being on the same page), I am thankful that this account is closed. With that said, I am absolutely appalled by the lack of professionalism, integrity, customer service and human decency during my short time with American Express. I have never in my life experienced this type of round and round treatment from a credit card company especially one who prides itself on customer service.

I opened my credit account with American Express in early October (2011) of this year. In the first month, I pre-paid $2500 as I was told that a good faith pre- payment was the best start to instill a positive credit relationship with American Express. I did charge on this account but made my second payment in the amount of $1000 on Nov. 15th. I was told via customer service rep that the remaining payment of $2119.73 was due on the 28th of Nov. As I am in real estate, I am commission based and at times payments come to me later than expected.

I called American Express customer service on Nov. 26th, two days prior to my due date, and advised them that my payment may be a day or two late. The representative told me not to worry, set up a scheduled payment for the $2119 on Dec 2nd and ensured me that my card would not be canceled but could be penalized. With this info, not wanting to be any later than absolutely necessary, I called American Express on Dec 30th and made not only the $2119 payment that was due but also payed an extra $800 and some odd dollars that was not technically due until the 13th of December.

This was in good faith again, as I recognized that I was two days late in payment. After I made the payment, the customer service rep informed me that my card was canceled and she was not able to give me any more information. She failed to inform me of my canceled card until she received that $3000 payment. How nice of American Express to be so astute in their actions. Are we now a cheap collections department? The CS rep at this point was incredibly rude and told me to call a different dept. the following morning. Essentially, too bad, so sad, no help here.

The following morning, Dec 1st, 2011, I called the number (xxx) xxx-xxx provided and the CS rep (Tony) reviewed my account, empathized with the situation, apologized for the CS rep who ensured me it would not be canceled and said if I pay the remaining $1673.19 balance bringing me to a zero balance, that my account had a pretty good chance of being reinstated. He also noted that based on the actions on the account that he could see he felt that I acted in good faith. I paid the remaining balance (this balance was not due for another solid month) but I paid it in good faith, over the phone.

Once processed he electronically tried to re-instate and it declined. He then said to give him until 5:30 Eastern time to speak with his supervisor and manually reinstate it. He also said that it is better to have all payments clear my bank (how convenient) before looking at manually reinstating it again. They did clear and no call back from AmEx that day! I called again in the evening, went to a different dept, had to tell my story for the third time to a brand new person, who essentially said too bad, he should have never given you that info. They are a collections department and we canceled your account based on negative info from your credit report and the fact that you failed to pay us. Okay, great.

Next day, 8am no response. No response by 10 am. I called the (xxx) xxx-xxxx number again and spent another 30 min telling a completely different CS rep the same story. He said that no promises should have been made, that they canceled my account based on serious delinquencies on my Experian Credit Report and that there was nothing he could do but he would have Tony call me back. Tony finally did call to inform me that they would not be reinstating my card as it was late two days and my credit report was essentially quite horrible. I called Experian today and this is what they told me:

Currently, I have zero collection accounts as American Express reasoned for the cancellation of my card; I have one over the limit charge on a credit card company (since corrected) in the last few years.

I just thought I would illustrate my honest experience with this company for others to take note of before deciding upon using them. They can cancel the card for any reason at any time without consent and as all of their systems are computerized, they essentially have no ability to do the right thing by a customer. I would much prefer using Chase bank or even Capital One at this point.

Prior to cancelling my account, I redeemed my remaining points which totaled approximately 68,000. I ordered some gift cards which I received promptly. I ordered a coffee maker and coffee which I also received promptly. I also ordered a Bissel sweep and steamer. The first one I received was missing parts and appeared used. I returned it and after approximately a month, I was shipped a replacement. The replacement box had such a foul odor (like a dead animal) that I could not bring it into my home and immediately, called UPS and refused the delivery.

Now, after another month, I am told that a third one was delivered to my home. I never received it. I was called by a representative who was handling my case to find out if I received it and I told her I did not. She said she would look into it for me and let me know the status. Instead, she re-ordered the same item again. This was done without my approval. At this point, I no longer wanted the product and wanted to redeem the points for additional gift cards. Within an hour of speaking to the representative, I received an email confirmation that the product had been reordered. I immediately called AMEX Rewards, and they said that I would have to wait until it was delivered; refuse delivery; have it sent back; and then I could get the gift cards. This process began mid-September and it is now November 28.

No one at AMEX rewards is willing to do anything about this on my behalf. I since cancelled my AMEX account because of my disappointment of how their customer service policy does not service the customer.

I signed up for a 75000 point promotion with American Express. I went through the terms on the phone with a very helpful customer service rep in early September, several days prior to the promotion expiration. A couple months later, I called to inquire why I didn't see any points posted, other than my purchases. I had spent several thousand dollars for each of the first two months, well above the minimum required for the promotion. The first time I called, the customer service manager (Keesha) told me that I was not approved in time. The promotion supposedly stated that approval had to occur by 9/6 and I was not approved until 9/7 that was her story at least.

I called the next day, asked for a second supervisor who told me that I was not signed up for any promotion and that there was nothing she could do. I asked if they tracked mailings, since it would clearly show the promotion sent to me in August they don't. I asked if they record their customer service conversations, to pull the audio of the customer service person welcoming me to the card and confirming my promotion you guessed it, they don't. Long story short, they are being inflexible and giving me the runaround. It's a competitive environment out there, so definitely consider if you want to risk not getting whatever promotion you may be promised. I told Amex that since they are not honoring their promotion I will be canceling my personal card as well, and will never return. It really is surprising to me that they don't value me as a customer. I spend a lot of money with their card. Like I said though, it's a very competitive market for customers, so I will be going back to Visa. Adios, American Express.

I will never use American Express again. I usually have the option to use their corporate card or my own cards. I've signed up for their rewards program several times and each time, I do not receive all of the rewards. I've stayed in hotels over the last 10 years and probably racked up over $200K in charges and they still try to nickel and dime me so as to not let me cash in on my full points.

Go through a rewards program with another credit card. It's less of a headache.

Do not use American Express (AX) rewards for hotels! If you have to cancel, it is a real mess. I used approximately 100,000 points for 3 hotel reservations. I canceled one to rebook another, approximately still same points. The card is "charged" for hotel and shows as AXT, then there is immediately a "credit" from rewards "for the use of the points" in the same amount as the hotel charge. Apparently this can be done 4 times on your card and if you cancel, you get the money back from the hotel and are charged to put the point's credit back into your account.

I should be awash with points going back (you have to call to ask). However, I had to cancel entire trip due to a hospital stay and now I can't get any points back because AX rewards already "credited" my card more than hotel reservations and to get my points back will cost $750. What? I spent over one and a half hours trying to get anyone to "explain" as it is so simple. I just lost 100,000 points and can't get them back.

The credit card bill has not worked. Congress left open too long a space before it was operational, and American Express took advantage of it and punished its customers. American Express increased my rates twice during 2009 for no reason other than it could before the bill became law. I called, closed the account before the increase, but they said they still had the right to increase even on a closed account and continue to this day charging the higher interest. I was never late in payment, never went over limit, and always paid more than the minimum. No, the credit card law does not work since Congress left too long a period for it to become operational, and American Express took advantage of it raising my rate from 10% after I closed it to 14% and now to 15.4%.

I've been an American Express customer for a long time. A few years ago, I signed up for Membership Rewards. About a year ago. I lost my card and requested a new one. Amex tells me that since then, I haven't been receiving rewards because I did not re-enroll! Furthermore, my rewards from my previous card are forfeited. Nice customer service there, Amex!

All my cards, including this card are in good standing and I have been with American Express since 9 years now.

I was finally informed that this card would be cancelled if such information was not provided. I asked what was the thinking behind this and if all my American Express cards are cancelled. I was told that no other cards are to be cancelled and I still have 3 other cards with American Express. I had used this including a feature called membership rewards that extends you points, in advance and you have one year to make the necessary spending without any fees. I explained this to the representative who assured me that since this cancellation was from their end, no charges would be levied and I would only be responsible for my transactions on account that I have incurred and no fees would be levied for any kind.

However, now I find that they have cancelled this one account and levied me charges. I tried to dispute charge online, it did not allow me and instead directed me to call them. I called them and I got the classic run around to different departments, all of whom told me that they will not refund the charge as they did not cancel the card. They are unable to provide any means to communicate with them as the messaging center only allows for correspondence with reference to an existing card.

I dealt with customer service that had no care/feelings towards customers! I have been going through rough times, I lost my job, had a 2-month-old new baby and going through past due issues with our mortgage. I had communication with Rudy and his supervisor this morning and just simply requesting to call them back until I figured out how I am going to distribute my husband's check for all the bills.

I was so pressured on the phone and don't want to hang up until they find out how much money I would pay! I didn't expect this coming to a big, well-named credit card company like AmEx. I ended up cancelling my account, but still felt like they both laughing at me in the end. They succeed harassing me and at the end, they still get their money! Perhaps, this letter will be posted and pass around other customers my experience with AmEXx. There's no way I will be forgetting what I went through with them!

I am just fed up with the poor service form American Express Rewards. I pay my bill in full every month, but sometimes the payment doesn't get there on the day the Rewards service uses as a cut off. Each time I forfeit my points. I think it is super poor service. Already we pay for the privilege of using their card and on top of it they penalize us on the Rewards side. I have been a card member since 1987, but I am close to canceling my card. Already I downgraded to green to cut down on the fees. Losing rewards points seems adding insult to injury. One more thing will put me over. I had been loyal because of the airlines they connected with, but since you cannot get a rewards flight these days anyway, what difference does it make? Just wanted to get this off my chest.

Last week, prior to purchasing a first class airline tickets in excess of $3,000, a friend suggested that I upgrade to the membership plus and get 3X the points for airline purchases. I telephoned American Express (the 800#) and spoke with the person answering the phone and asked him if the upgrade meant getting a new account # as I have had my Gold Card since 1969 and didn't want to change the account. He told me that I did not have to change my account # to upgrade and proceeded to transfer me to the proper department to (I assume) apply for the upgrade.

When that person answered the phone I again told him that I didn't want to change the account only upgrade. He said this was not possible and I would receive a new card and account. I told him that if that was the case I didn't want the membership plus card. I then purchased my airfare. Today, I was telling my friend today about the situation and she told me that she too didn't want to change her account and that she kept the same account. I called Amex again today and spoke with someone at the 800# who confirmed that I did not need to change my existing account. I explained to her what I was told and she was more than apologetic and offered to sign me up for the card.

I asked if she could retro back the triple miles to me for the airfare purchase and she said no. I told her to forget it and that I would find another card that would like my $175 annual membership. I don't think she appreciated that. Amex should properly train their agents if their intent is gaining more cardholders. If I didn't have such a long outstanding history with AMEX I would cancel my card. I'm sure Chase or Discover would be more than happy to have my business

My wife and I have been an American Express Gold Card Rewards Plus members since April, 2009. Since that time we accumulated, according to AMEX, 89,855 points. We contacted an AMEX Travel agent to book a cruise package which including business class air at a total cost of $15,683. We were told by the AMEX Travel agent that we would receive a credit of $898.55 or the number of points divided by 100 to reduce the cost of our trip. However, when we received the confirmation statement from the AMEX Travel agent, it stated that we would only receive $673.91. When I called them to inquire, they indicated "their computer system" was programed to do it that way. They had no further explanation so advised me to contact AMEX travel department directly to discuss the basis.

Prior to calling, I had reviewed "AMEX Membership Rewards 2010 Guide" and specifically pages 60-65 which outline "Membership Rewards Program Terms & Conditions". There is no reference or clauses to discuss how these points would be allocated. The woman with whom I spoke could not specifically answer my question and only indicated that we would receive the full point value of $898.55 if we booked only air fare not a package. I explained that air fare was included. I said that if that is the case, lets do two transactions, one with the just air costs and the other with the cruise, travel insurance etc. She said she could not change how it was billed.

Once it is done, it is done. When I asked repeatedly where it states this in the Reward Guide, she could not or would not state. I asked to speak to her supervisor. She hung up on me. I was not rude or offensive to her. I then called our travel agent and relayed this unsatisfactory and unpleasant experience. She attempted to find out more information. She did speak to someone in the AMEX Travel Dept. who indicated AMEX doesn't put these conditions in writing because the terms change. As far as we am concerned the practice on not describing terms in Guides is deceitful and fraudulent.

We are requesting that since this point determination is not expressly outlined, that AMEX credit our account with the full credit of $898.55 not $673.91. Of course all our points are being used to pay this proportionate amount. This is not acceptable business practice. This type of situation is ripe for a Class action consideration as well as government regulation. An additional credit of $224.64.

I have been with American Express for over 20 years. I had problems with my bill due to double billing. The bill was eventually settled but my my rewards points were canceled. I have tried for over a year to get my points back. They told me they could not give my points back to me. I feel this is wrong. The bill has been paid in full so the points belong to me. they took the card back and would give another one after 30 years. and then they would not give the points to me. very stress full

I called in to AmEx points and they told me I had $2,300 to use towards any trip I book. I called a second time to verify and got the same answer and both calls are recorded so I'm good right. Wrong! After booking, they tell me it was their fault but both reps told me wrong (classic bait and switch) but they said since it was their fault, they would handle it.

I keep calling weeks go by and no answer and finally they come back and said they gave me a partial credit. If that was the amount I was told I would be getting then I book a trip for that amount but I was told $2,300 so I booked a trip closer to $2,300. If I'm a minute late or 1 day or 15 days, they charge me the full late fee. I can't go back and say I was only 1 day late so I'm only giving you partial late fee. Not professional or ethical. Another example of greedy America getting all they can and not caring about anyone else and any mistakes they make but when we make mistakes, they stick it to us hard.

After being a member of AMX since 2002 I rang them up to cancel my card as I was no longer using the card as a lot of the place I was spending my money didn't take American Express. So I spoke to someone at their call center and started to go through the motions of canceling my card and then to be put to the canceling consultant who offered to me a $100 goodwill credit since I had been a member since 2002. So I accepted the credit and she said it would show up on my card after I started to use the card again which I did. At the time of speaking to the consultant I mentioned if I still see the need not to have the card can, I cancel the card. She said yes I can. So a few months went past and I did use the card but at the end of that I decided I didn't really need the extra card in my wallet which I could not use everywhere I go.

So I rang them and said I don't need my card. They said ok since you have received a goodwill credit, we can close your card; however, you will be invoiced the goodwill credit so that the card will be reversed. I said what? They said since I had received the good will credit I would have to stay for 12 months before they can officially give me the goodwill credit with no strings attached. After hefty conversation with the supervisor, who sounded like they were just sitting on their throne and I could not do anything, and the fact I was screaming down the phone saying you must be running some kind of scam by locking customers into a card for a 12-month period, they came to the end that I would firstly stay for a 6-month period then change it to a 3-month period after the goodwill credit. What a dishonest way of customer retention. I said I will not be recommending AMX if anybody asked. I have to retain a card I don't want to receive what AMX call a goodwill credit for being a long term member.

I had American Express for about 5 to 6 yrs with reward points that costs $300.00 a yr. I cancelled the card in April 09. No one said anything about the reward points being cancelled with the card or I would have moved them to an airlines before cancelling. A/E is a total rip off with the reward points. Once when I used the points, it took about an hour to get everything converted to the airline with all kind of restrictions, total pain!

I'm an AmEx card holder over 20 years. Never a late payment. All of a sudden, I see in my computer they forfeited all membership rewards points. So I called AmEx. After being transferred a few times, they gave me a 212 number to call. So I called. She looked up my account. She doesn't see anything wrong. She'll call me back tomorrow. Today, she called me back that it was a business decision that all your AmEx cards is cancelled and your points forfeited. I asked why. She transferred me to a supervisor who also only said the same thing, "We can't give you any reason, only it's a business decision." I asked to speak to someone to give me any reason and the answer was no. I have an excellent credit rating.

I bought two airline tickets using reward points based on the advertising that the tickets did not have any restrictions (Amex advertises that airlines tickets bought with points do not have blackout dates and/or restrictions). When I called the Airline to request upgrades using my airline points, I was told that due to the ticket fare it was not upgradable.

When I contacted American Express, I was told that they were going to look into the problem. I ended traveling and after returning, I contacted Amex again and I was told that I never contacted the airline (?) and that the tickets did not have any restrictions. I sent a letter to Amex with the following attachments: photocopy of the tickets issued by their travel agency, photocopy of the airline regulations with respect to fares, in which it read very clear that the fare in question was not upgradable. As of today (more that a year went by), they are still giving me the round around and not taking responsibility for their mistake.

I have been a membership rewards point member for over 15 years. Last year, unauthorized charges appeared on my Gold Card. I canceled that card and AmEx issued a new card. The charge continued to appear on the canceled card in the amount of around $70. By computer, I disputed the charges on the old card and continued to use the new card accumulating 486,000 points.

In July 2009, my new card was declined, and when I called AmEx, they said that card was canceled because of nonpayment on the old canceled card. I called about my membership rewards points and was told by the first representative that I would have 30 days to redeem and would receive a letter informing me of that.

When I didn't receive the letter, I called again and was told the first rep was not correct and that I would have 90 days. My points still showed 0 on the AmEx website, and the cards showed "canceled." Finally, I received notice from AmEx that the charges on the old card had been removed. Both cards were now paid off.

I called again and was told the points remained forfeited and that I should write customer service in Ft Lauderdale asking for reinstatement. I did so, explaining the whole situation to them by certified mail. Yesterday, I received a computer-generated form letter from EL Paso saying my card was canceled and the points were forfeited. If any of the early posters have successfully resolved a similar forfeiture, please let me know.

I wrote 2 letters during the following months and their response was:

"In reviewind our records, we have found that your American Express card account(s) have been cancelled. As outlined in the terms and conditions, when all cards are cancelled from the American Express franchise, the Memebership Rewards account is automatically cancelled and all points immediately forfeited".

I have heard that thats how American Express has done with other people.

The account was cancelled by them, not by me even when they said that after I covered my balance, everything will continue as usual with my account.

Please let me know if there is something else I can do. I'll support a class action suit against American Express.

I am contacting you to solicit your help concerning a problem I have with the American express membership rewards program. I have had my American Express card since 1984 and have probably charged several million dollars on it over the years.

I am the owner/operator of a small trucking company based out of rock island, Illinois since approximately 1970. Last year when fuel prices went crazy, I was forced to use my American express card to subsidize our regular fuel credit. This went on for several months. The last month that I used it we charged approximately $25-$30000.00. Because the cost of everything in the industry was skyrocketing, I was unable to pay my card in full in just 30 days, in fact it took me 3-4 months to pay it off in full. During that time I was told by American Express that they were going to cancel my card.

When I did contact upper management I was simply told that I was not eligible for reinstatement and that I could not use my points. I never used a single point through all of my years in the program. I promised my family for years that I was saving these points to take them on a long planned dream vacation to Europe. And now, all seems lost. It simply is not fair that after all of the years and money I spent through American express in an effort to accumulate theses points, that they could cancel my card for late payment and simply steal my points. I surely hope that you can help and or advise me in this matter.

I was offered 25,000 points to apply for a Amex Buisness card in November 2008. All I had to do was spend $1000 in the first 3 months. The card would cost $120/year. Did that Got the points. Then in June or so Amex sent me another offer to get another card. Again $120/year and 25,000 points if I spent $1000 in the first 3 months. So I got another card and spent the $1000 in the first three months, then I called Sharon at 1-800-668-2639 to discuss transfering my rewards points and she said I just needed to wait until the end of the billing cycle to transfer the 25,000 points.

I called back a month later (October 14, 2009) and was told there is no 25,000 points and there was no offer. Nice. I asked the customer service agent how he could work for a company that scams people into thinking there is 25,000. He said he has never heard of an incident where Amex scammed anyone.

I told him he has now. I canceled both the cards because I can't deal with companies that intentionally go out of their way to scam me, or anyone. They sent me the application pre-filled out with the 25,000 offer in the same envelope. That is misleading enough to call a scam to me. The time costs of changing financial institutions and dealing with the customer service agents and getting a new institution to work with are in the range of $2,500.

I've been a member since 1989, never late on payments, using the card for over 50k in purchases a year. In July '09 i called customer service about my bill, and after everything was resolved, the nice representative convinced me to switch my Gold Amex to Green Rewards Amex, promising me triple rewards on all my purchases. I was reluctant, but she convinced me that it was good move for me. If it was any other company i would decline, but i've had great experience with Amex over the years and have build a level of trust with them, so i agreed.

It is now October '09 and i just found out from Amex, that i never got a single triple reward point from them. To make matters worse, apparantly my gold card was due to receive a 25k bonus points in August '09 (one month before they made me switch) and i have lost those points as well! This was clearly an outrageous scam on their part. The nice representative had absolutely nothing to gain from downgrading my account. The only beneficiary is the Amex company itself, since they avoided giving me my 25K bonus points.

I will not rest until they rectify this issue. Please be aware of their unethical practices, apparently they're not the same company they used to be. I have lost 25K bonus points, as well as other priviledges due to me as a member of the gold card. I feel defrauded and violated, and this will forever taint my relationship with the Amex company (even if they fix everything).

Why isn't anyone doing anything about this illegal activity? If these points were not mine then why was I given them in the first place? I could of used them at any time but I was saving them up for a special occasion-just like all the AMX commercials and advertising tell you that you should do. American Express is a vile company that in my opinion should pay the price to all those that have suffered by their actions. This has cost me an estimated 6,000 to 10,000 dollars

In the Summer of 2008, The company lowered my credit limit from $38500, to $6,500, which was my outstanding balance. The result of this action was a reduction in the availability of my overall credit, vs outstanding balances. I countered, by closing the account immediately. Since then, they have increased the rate on my outstanding balance twice. I am pursuing litigation.

Apparently, you cannot believe what you are told by American Express. I had heard and read several stories about how bad their rewards system is. Now I know.

Sunday 19 July 2009 my husband and I went on line American Express Travel to check business class flights from KUL-CHS-KUL. I entered my pin number as I am a 23 year Gold Card Member with AE, I put in the dates needed, checked the box for First and Business class then made sure everything was alright and clicked the continue box. It brought up all outbound and return flights and prices which I printed out for review.

Monday 20 July I again went online to book the flight but there was a problem with online booking so I called AE Travel and spoke with a male representative and I did not get his name but he informed me I could book online using my AE Reward Points and that my AE card would be debited for the $ amount and credited back once the points were deducted from my card, and that I needed to check the box optional delivery for international. I asked him to make sure the flights I was going to book were in fact business class and told him the screen with the flights did not have any flight class details listed, he said that yes it was business class.

I then went back to the AE Travel screen and booked my flight using my AE Reward Points, but the optional delivery box would not open and after one hour on the phone with the AE rep and then online trying to get the delivery sorted out, I used my brother-in-laws US address to send the tickets who would FED EX them to me in Kuala Lumpur, Malaysia. 22 July 27, 2009 I had an email forward from my brother-in law from AE telling me to call AE as there is a problem which needs immediate attention. I called AE Travel to find one of my flights had to be changed. I was on the phone again for 50 mins with the AE Travel rep who took care of getting my flight arranged and again I asked him to confirm the flights were Business class, and again he did.

The flight change caused me to have a 12.5 hour layover in London, England so I told the agent I was a AE Gold Card member since 1983 and asked if AE provided accommodations for such a long layover and he said no, and commented that I have been a card member since before he was born and told me it is a pleasure to speak to such a faithful and good standing customer. I thanked him and asked him to please use my email for all correspondence, he asked for the last 4 digits of my AE card and then I told him my email which he repeated and said I would receive an updated flight itinerary. After waiting several days and no email from AE Travel my husband went online to Delta, as that is who would issue my travel tickets, to check if anything was listed. It was only then he found that all my flights were economy class, and my email address was incorrect on the AE form.

Sunday 26 July 27, 2009 This led to more phone calls which we paid for each one, and discussions with 3 AE reps Jennifer, Rebecca, who finally checked the AE Travel web site and she admitted there was a problem with the website and apologized many times for all the inconvenience and frustration caused to us. She then handed over to AE rep May who said they would get me the business class flights, and I would not have to pay any penalty and if we were not happy with the price increase our card which had already been debited would be credited in full; but first I needed to speak to a Delta Rep to get the additional price increase. May contacted Delta and had a rep on line, but informed us she was not allowed to stay on the line and everything would be put in the system. We spoke with Delta and were given an increase amount of $2430 for Business Class and confirmation code 3FD1WD. We then took a break as we had been on the phone 1hour and 20 minutes.

About one hour later we called AE Travel again and had to go through everything all over again for most of what we spoke of with the other AE Travel Reps; of which our earlier efforts were not documented in the AE system other that we had a problem with the economy tickets and wanted business class. Nothing was put in about the web site not giving the full details. So after another 1 hour and 10 mins with the final rep and I think her name is Jacqueline who told me I would have to go to the Delta ticket counter and pay the difference because I selected economy, and I would have to pay penalties... I said no way! I would email my brother-in-law to refuse delivery and we were not going to pay any fees and that it was AE's mistake because of the website not providing all information; that we expected AE not only to cancel the tickets, but that we would also cancel our AE Gold card.

She asked us to stay on the line until she checked on the fees and I said I'm sorry I have been on the phone for over 1 hour 10 mins now on this go round and since nothing had been sorted out through our earlier efforts that I was not going to wait any longer. I thanked her and we ended the call. Never in my 23 years of being an AE customer have I had such problems.

We now note that the AE travel website has been corrected and all the important information which was not there when I made my booking is there in red lettering. BUT as I said in the beginning of this letter we have a print out of what was on the site when we made the booking. Since this we received another email from Amex to login and check their secure email for my reply. I did and all it said was to call an Amex Travel Rep.... I did and spoke with Hector and again after rehashing the same old thing nothing was done. You would think 23 years of service would stand for something, but I guess at the end of the day all they care about is not their mistakes, or customers, but money! I cancelled my 23 year membership and shredded the card!

Today 6 August 2009 another email from AE saying to login and check their secure email website to which I have done for the past 3 days and it is not working. Sorry but we are having temporary difficulties, please try later. I contacted Delta as that is who AE booked my tickets with and Delta said they can do nothing to speak with an AE rep! Thanks for the space to vent. Just mental hassel and 5 hours of my time with no solution to date.

I had been an American Express card member since 1992. In May of 2009, American Express canceled my card telling me my credit balances on outstanding credit were too high. My ending card balance with American Express was $300+. I was told that my Membership Rewards miles would be redeemable ONLY after I paid the remaining balance on my card. I was also issued a letter explicitly telling me that I had 90 days from May 28, to redeem my mileage of 154,758 points for rewards.

I want to transfer my mileage award miles to DELTA AIRLINES American Express would not let me do so until my account was paid in full, yet my card was canceled by them prior to paying my account in full and now they wont let me have my miles???

Have my award miles sent to DELTA and have me pay the $75 excise tax with another form of payment.

I had an account w/American Express (373711297603004) since 1985. never late, never over limit. limit was 25k, i owed 149 (paid). They cancelled my card and took my EARNED skymiles of SIXTY SIX THOUSAND! Since then, they have issued me the same account number with a 500 limit, a 2.91 balance (interest i don't owe-which they have removed) and 1300 ONLY for skymiles. AND a rate exceeding 27%

I am outraged! I have sent a complaint to the the ftc and will continue on my way up the line until someone can help me recoup at least the value of the skymiles (two round trip tickets plus 16000 addl miles anywhere US). Please confirm reciept of this complaint as well as any information that could aid me in this process. Not one other credit card company has cancelled my accounts. loss of value at least $1200.00 for the skymiles.

I had a credit card for my business that i used that to piurchase all of my tile and greranite and gas on. I put about 15 - 20 thousand dollars a month on. Was late about 30 to 60 days and right after i paid in full &70,000.00 the card was cancelled and i lost all my pointas approximalty 4 round trip tickets worth to europe. This happened a few years ago when the economy started to deline. All i am asking for is the points to be given to me since account was paid in full.

American Express has closed my account after the balance has been paid. They are not allowing me to transfer all my Membership Reward points to an airline. I don't owe them any money and feel they should allow me to transfer my points.

The points can be used for ailine tickets that can be estimated to be worth $2,000.

About a month ago I was shocked to receive a notice from American Express (dated February 20th) that my card had been canceled. Up until that point I had been an American Express cardholder for nearly a decade and had always made timely payments. It was shocking to me that a credit card company would elect to cancel the account of a long-term cardholder that was always in good standing, especially at a time when there are clearly many others who are not. Through a call with a rather impolite customer service agent who had a very accusatory and condescending tone I learned that there had apparently been a negative report made against my credit history.

Through Experian I was able to learn that there had been a $40 bill filed to my medical insurance company improperly by my doctors office in May of 2008 that was apparently reported to a collection agency. I never received any notifications by mail or telephone from my doctors office or the collections agency. Upon learning of the bill via this rather roundabout way, I immediately paid it in full and was told by the collections agency that they would request that all records be removed from my credit history since I had clearly done nothing wrong (its hard to pay a bill that you never knew you had). Up until that point, the collection agency had treated me with the most courtesy and respect.

Today I received my American Express statement in the mail (closing date 3/19). The statement correctly reflected that I had paid the balance on my account in full (as required when it was suddenly closed) it also stated that I had 15,387 Membership Rewards Points available to redeem. I believed that since I had resolved matters with the collections agency, and they had ensured me that they would resolve things with Experian, that my account could be reinstated and I could, at the very least, redeem the Membership Rewards Points that I have been saving up for several years. When efforts to redeem the points online failed I phoned the Membership Rewards service number and was assisted by a very kind representative who helped to transfer me to another department to see if the account could be reinstated.

The representative and supervisor in this department informed me that not only could the account not be reinstated, that all the points Id accumulated were permanently erased. What was even more frustrating was the fact that the points were apparently gone before Id even received the letter in February, notifying me that the account had been canceled. I have always associated American Express with a very high level of customer service and up until this past month I had always been proud to be a cardholder. However, my recent experiences have been frustrating, demeaning, and extremely unsatisfying.

I cannot yet estimate the damage done by American Express's decision to cancel my account. I am in the process of attempting to refinance my mortgage and I fear that the credit ding their account closure has caused may end up costing me several thousand dollars in the form of higher interest loans or loans with less than the ideal terms that I have worked so hard to obtain and maintain by having nearly perfect credit.

I too had my points revoked and cards canceled after 10 years of being a card member. I had 105,000 points...all gone.

I overpaid my american express bill in Feb. 2009. On March 13, 2009 I attempted to use my card and it was declined. I called customer service to see what the problem was...I had a 16000.00 credit limit and was just coming out of a credit balance. They informed me that because of information on my Experian credit report they made the decision to close my account. Funny thing, they didn't try to close my account when I had a credit balance with them, only when I owed them $71.00. Now they have taken my rewards points, which I earned through them, that was close to 40,000 points. Why are they getting MY taxpayer dollars when they are shafting me?

They have taken 40,000 reward points, that I earned, that I usually spend every spring for gifts for my children.

I have offer in writing from American Express that I would receive the following 4 items for subscribing to a magazine-GURANTEED-even if subscription is canceled. 1)Free Airline Companion Ticket;2)A $100 Restaurant Certificate; 3)2 issues of TRAVEL & LEISURE; and 4)2 Issues of FOOD & WINE. I did receive the magazines, but never the companion ticket or $100 restaurant gift cert.

I did receive the magazines, but never the companion ticket or $100 restaurant gift cert. When I call the number provided by American Express, the subscriber service tells me the missing items are Out of Stock on backorder. Never received anything in the mail stating they are on backorder but will be sent. Would be happy to send you a copy of my letter with the Guarantee on it.

I have been an American Express card holder for over 15 years and have NEVER been late on a payment! A few days ago, Am Ex infomed me that they had closed all 3 of my accounts with them, because there was a problem with my last payment. THERE WAS NO PROBLEM! They then told me that my account had been FLAGGED. I asked what that meant and the Customer Service Rep did not know.

They also said that I didn't have enough revolving credit experience for them to keep the cards open! Unbelievable. THEN they informed me that because my accounts had been closed, I would NOT get my 600,000 Reward Points. I have saved those points from day one, as a sort of retirement fund to travel on a few years from now. I couldn't believe it! There must be something we can all do to stop this malicious behavior! To try and blame me (like all of a sudden I'm not worthy of their card)for their obvious financial woes is INSULTING. And to be blatantly stolen from has pushed me over the edge.

I spoke to an attorney today who will start the process of trying to recover what is rightfully mine. I believe this is another financial institution that is sticking it to all of us. Even those of us who have paid our bills on time and acted in very good faith with them. I am hoping that enough people come forward and President Obama will step in and put a halt on this disgusting behavior. I urge you... If you know anyone else who is experiencing this same treatment from American Express, please encourage thm to come forward. President Obama needs to hear from all of us!

American Express stole 600,000 reward points from me by closing my accounts. This has been emotinally painful and heartbreaking as this was my retirement fund.

American Express cancelled the charge card two weeks before I was due to get the reward for all the charges I made on the card in the last one year, hoping all along that in Feb I will get the reward check. They are stating the same excuse that my credit score has dropped although I have not been late in no payments in none of the credit card that I own. I think it is a total rip off, orchestrated intentionally to avoid paying the reward checks

I have lost $300 worth of rebate that I earned transfering charges from other credit cards to American Express.

My wife and I have been American Express card holders since 1994. Earning high six-figure incomes in the Time Share business, travel was a huge part of our life for the majority of that time. We have EARNED over 300,000 flyer miles and had a balance of 209,173 miles/points left when American Express (with out even a courtesy call) cancelled our card! I called to clear up the mistake since we have never been even a day late on a payment and currently only charging a few hundred dollars a month. I was told that after a random credit score check, AE did not feel comfortable with our ability to pay back at this time even though we do not have a balance owed.

I asked if they could have put a freeze on our card from future spending if they were worried about our ability to pay, I was told yes we could have but we decided to terminate our relationship with you. I then asked if this TERMINATION would affect our 209,173 points, I was told of course, we can't reward you with a bonus for a drop in your credit score!! Silly me, I was under the impression from ALL of AE literature that points are EARNED not a bonus! Consult Webster: Earn (verb) To receive as return for effort and especially for work done or services rendered.

During the last 15 years I could have reached in to my wallet and chose any number of Credit cards that had cash back, points, rewards, etc... but I chose to use American Express over the others for the FLYER MILES plain and simple! To steal my points has to go beyond un-ethical to ILLEGAL! I sure hope that this is not the end of the story for myself and others who have been treated this way, count me in if there is any Legal Action that can be pursued. RE: you can re-apply for another card at a later date if you choose too, does: NOT IN MY LIFETIME need clarification?

My family has been robbed of numerous Airline tickets that we have been looking forward to using in the near future for trips to see family and friends. My credit score has been affected by AE closing my account as well.

My American express cards were canceled without any warning. One of them is AmEx Costco card, which has accumulated about $300 rebate. The card was canceled just before the rebate was due to sent out. I was enticed to use the card for the rebate, now they cancel the card just to avoid paying it. I have always paid my balances. Before they canceled the cards, I paid all the balances well in advance. It is hard to believe that a company such as American express would use such dirty trick to do business. I called Amex representative -- I was told that I can apply for the card again, but the rebate will be gone. The company seems to go downhill very quickly.

My husband went to costco, using our am ex card, he was told at check out that our card had been canceled. when we called am ex they said they did a credit review on me and they considered me a risk. We have NEVER been late, missed a payment, we even paid two or three times a month! They even said that I didnt have any bad credit just too much credit, all cards always paid on time!

We got our costo/am ex card based on the rewards that we received using the card, 3% on gas, dining, our castco products, etc.. They owe us 353.34 with more to come before Feb. 1st. They said we do not get that because they canceled our card! That is stealing! I talked to am ex (rude) and I talked to costco, I am not the only one complaining, they are getting many phone call just like mine. This a problem, I want my money, they can keep their pathetic card!

America express owes me 353.34.

I have been a memeber of AE through costco since 2005. I in the past year got into the habbit of using the card to earnt he rewards which was based on your spending. I had worked up to 289. in rewards with a month to go more to earn.

out of the blue a month before they are due to pay me this money they canceled my card. Which forfeted me of my rewards earnings. I had not been late or encurred any finance fees with AE but was told after a random credit score check. my credit score was too low to have there card so they canceled it. I only found this out afte i went to use the card and it was declined. After contactig them they said they would not pay me my rewards even though i had earned them cause they were not obbligated too.

i was looking forward to recieveing my rewards check and had worked really hard to make sure my bill was paid every month as to not get bumped out of receiving it! I would have recieved my rewards check with my feb statement and they cancled me in the beginning of jan. 2009 HOw unfair and how can they get away with this? i have done a few searches and have found tht alot are having the same thing happen to them. Isnt there someone that can do something about this and make them pay what they are underhandedly doing to get out of paying people?

This is a general complaint. I paid the wrong amount on my American Express Rewards card and was charged what was called a 40 day late fee. Actually I was only 10 days late so that is the first wrong thing. The late fee was for $35.00. American Express also cancelled my reward points for that period because I was late and the only way I can get them back is to pay $50.00. I don't understand why I lose my points. I still paid the full amount to get the points. Why am I both being charged a late fee AND losing all my points. Well,that's all.

I also am distressed to learn from the MANY MANY complaints here about AMEX that AMEX constantly checks credit scores. Mine is good, but I understand that each time someone checks your score, it lowers your credit score. I also agree that Reward Points are a joke. They are impossible to cash and you can't get through to anyone to help me. Judging from the complaint on your site, if you complain to American Express or cause a stink they cancel your card and zero out your points. Just because you or they cancel your card shouldn't justify American Express from stealing your Reward Points. Perhaps I and all the people complaining should forward these many complaints to our Attorney Generals in our States?

amex cancelled rewards points becaue I had 53,000 points and balance of $71.00. Was told by employee, amex was systematically taking rewards points and cancelling cards if balances were low and selling balances to collectors.

this is a company bailed out by politicos in DC. The company should have been allowed to fail. If soneome files a civil conspiracy suit I will join.

I had an American Express Gold card and a Blue card for about 5 years. Over the five years I had accumulated about 100,000 points so one day I tried to use those points to buy an airline ticket. I spent 4 plus hours just trying to get someone to help me redeem my points after being placed on hold for 20 mins or longer, hung up on atleast a half a dozen times and transferred from one person onto the next person. Finally, a woman came to the phone who proceeded to tell me that I had 7 days to fax in a copy of my w-2 and a signed form (which Amex was suppose to email to me) or else my account would be cancelled.

I was beyond mad at this point. I did not understand what was going on and I could not get a clear answer. I had not missed a payment in the 5 years that I had the cards and I had a 720 credit score (I know this because my husband and I were trying to add my name to our mortgage so that we could refinance for a better rate. I had three credit scores and my middle score was a 720.)I could not imagine what was going on.

The Amex rep told me that my account was in review due to a computer generated credit score. I told her that was impossible, that I had good credit. I asked for a copy of the credit report and she would not give it to me. She told me that they were NOT obligated by law to share MY credit score with me. Crazy!! I asked the rep when my account went into review and she told me, coincidentally, earlier that day...they same day I tried to redeem my points. Sounds to me like Amex can't afford to pay me for the points that I earned and PAID for. Anyway, I did not send the required documents in. Amex dropped my limit (which I did not have a limit to begin with) to below what I owed on the cards and they jacked my rate up to 30%.

Then when I received my bill in the mail they charged me an Over-the-Limit fee. I did not spend over my limit, Amex reduced my limit to under what I owed! I tried to call amex to tell them that THEY dropped my limit to below what I owe and that I should not be charged for an over limit fee. That was a lost cause. The rep continued to argue me and continued to tell me that I spent over my limit. I never had a limit, they added a cap onto my cards after I spent the money.

Anyway, Amex cancelled my cards and told me that I needed to pay the card in full immediately. (My cards were set up to where I did not have to pay my balance in full.) I owed $8000 so there was no way I was going to be able to pay off the card immediately. This story goes on and on. I receive harrassing phone calls all day long. I have even been called at work! Moving on, all of this started in April of 2008. Though my cards were cancelled and sent to a collection agency, I continued to make my monthly payments until Sept. of 2008. I quit making payment because I was getting no where. The fees just kept adding up. I continue to get charged late fees and over the limit fees.

I have tried to find a way to resolve this issue with Amex with out reuining my credit completely but just could not find a way out. I have called a few debt consolidation companies (though I was considering this a very last chance option) and none of them can help me because the accounts are with Amex. I was told by three different debt consolidation companies that they can not negotiate with Amex. Amex does not negotiate.

I have now decided, at the age of 26, I am going to file for bankruptcy. I recently had my credit checked and I now have a 586 credit score. Down from 720! I can not get out from under the harrassing phone calls and a few months ago I was contacted by an attorney for Amex. So, I am very nervous that I will be sent to court soon. It seems my only option is bankruptcy which I am currently saving for to pay for an attorney. A little advice, NEVER get an AMEX card...better yet, avoid credit cards all together.

I paid off my account in full at $9200 before Dec 31st 2008. American express closed my account on 4th Jan 2009. Up until then I had accumulated my cash rebate of almost $200. When I called them asking for it they told me that I had forfeited the right to my cash rebate because they had closed my account. Now I hadn't chosen to close my account and before they closed my account I had fully paid my account off and had earned my rebate. I am entitled to my rebate.

My bank account needed those $200 badly as I had checks coming. I suffered a mental trauma and harrassment at the hands of American Express. I called them twice on 2 different dates. Oonce between 4thJan 2009 and 12th Jan 2009 and another time on 14th Jan 2009 and was on phone for 2 hours each time. But to no avail.

The customer care representative even denied my request to send me a letter to that effect, that they had denied my request for cash rebate because they had closed my account.

I had an American Express card for 9 years and rewards for the same time. I used rewards the second year I had the card, and have been saving points since. After paying 50 a year for rewards points for the last 7 years (I don't use the card enough). My credit card was canceled by American Express on Jan 3 2009, without a warning or a explanation. My rewards - enough for 2 round trip tickets 54,000 points were canceled as well without an opportunity to transfer or use prior to cancelation.

I called when my card was run and not accepted I was told it was cancelled for lack of use and poor credit. I have my credit checked every November so I know this is untrue as it was upper 780's. So they refused to even speak to me about the rewards points and said I had to write a letter. Funny how they cased my checks for the rewards points for 9 years and were happy to call to talk to me about making sure I keep them. So not much more to say except I will never use an American Express card in the future, I will return all their junk mailers with as much of my junk mail as humanly possible. What a horrible experience and what a horrible company.

loss of use of credit card and loss of 55000 rewards.

After 26 years of using my AMEX Corporate Gold Card without any preset limit, having spent millions, and never missing a payment a $2,000 credit limit was imposed on my company for all employees.

The handwriting was on the wall as I read similar complaints from other loyal AMEX customers. Therefore I decided to cash in my reward points before they stole that too.

I went to my account and requested a flat screen TV for which I was charged a $1,000. They then deducted 196,000 Reward points.

I called AMEX to ask if I could cancel the order and instead get a $2,000 gift certificate (dollar for dollar)which they offer.

With a gift certificate I could have bought the TV and had $1,000 extra. I was told NO as it was too late.

When I complained about their shady practice I was told their merchants insisted that we, the unsuspecting public, be automatically redirected into SHOP AMEX.

Basically I paid double the price for the TV. Jesse James would have been right at home with AMEX.

After numerous attempts to book a round trip flight through the American Express web site so that I could apply my membership rewards points to the travel, I kept getting the same message in a yellow window saying that they could not process the information. I finally called American Express and they were unable to get their own web site to work to process my flights. I was not able to use the advertised service of applying my membership rewards and I had to book the flights at full cost through the airline's web site instead.

It would have saved me money if I had been able to book my flights using my advertised membership rewards.

American Express had cancelled my credit card in October, 2008. I just received an email validating that I have a rebate of $401.92 and the customer service said on 12/8/08 that it was up to $418.00. They had monitored my credit file and upon finding some late payments with other creditors, they decided to cancel my account. Now they are saying that they will not issue me my rebate check.

The economic damage is $418.00.00 in rebates that I will not receive. I purposely used my American Express card in lieu of my Discover and Visa (that also give rebates) because of American Express's rebate. Their policy of being able to close an account based on my relationship with other creditors results in an Unjust Enrichment on behalf of American Express. They entice cardholders to use their card in exchange/promise of receiving a rebate, then cancel and avoid payment of said rebate after they derived the benefit of the income from those charges.

I had an American Express Gold Card for three years, spent over $150,000 on the card and was never deliquent. We have been saving up our rewards points to by a flat screen TV and had accumulated 150,000 points. AMEX closed my card and swept my points before I could redeem them. When I called, I was told that derogatory info on my recent credit beurau caused them to close it. I am looking into what this derogatory info could have been because it must be a mistake, but in the meantime I believe they owe me those points. I don't really care to do business with them ever again but stealing someone's points that could've been used anytime seems like it must be illegal, or at the very least, unethical.

The week of 10/6/08 I was sent an e-mail from American Express offering me double points through Dec.08 if I were to use my Starwood preferred credit card. I registered for that. I like to pay for my daughter's college expenses on my card so I can earn points. I first make a large payment, and then make the charge. I continue to make regular payments. On 10/3/08 I made a payment of $1400 knowing that my daughter's housing payment was due on 10/6. I waited for the $1400 payment to post to make sure that my charge would go through since I am close to my credit line.

I logged on to make the housing payment at about 2pm. It declined my payment. The payment had to be paid by 5pm to avoid a $20 late fee. I immediately called Amex and was transferred to the credit line dept. after being told that my credit line had been decreased by $1400 by my husband. I told the rep he would not have done that and she was rude about it. She did correct herself and was of not help. She transfered me to the credit line dept.I stayed on hold for 1 hour and 20 mins. At the 45 min point I dialed again on my fax and waited for 25 minutes. The first line never picked up.

I was told that my I could not be told anything because my husband was the main card holder. We live in Ca. and it is a restricted state. He gave me office manager status so I got on the phone again and waited another hour on hold to speak to someone. By this time it was 5pm. The rep told me that the credit line was decreased because of my husband's debt ratio.

Everytime I make a large payment to Amex, they decrease my credit line so it looks like we are maxed out on that card. There was no warning and they stripped me of the use of my money. Finally, after pleading my case, I got someone to allow my charge to go through. I then asked if I would get charged an over limit fee of $39. He told me yes and that he would waive it this time, but I would have to make a very large payment to bring my balance under the credit line before they charge me again.

He told me that an e-mail was sent out on that day, which was false. I received and e-mail on 10/8 dated 10/6 that my credit line was being decreased by $1400. I told him that I did not have another $1400 to make another payment and please reinstate my account. I was not asking for more credit. I was asking for the opportunity to pay my credit card as I have been, on time and keeping it below the line of credit limit. They refused. Even today they refused. They will not work with me. I guess I have to be late or in default for them to show some willingness to work with me at all. News report confirmed that last night. They will even cut your balance. When do the responsible people get the breaks & deals?

I don't have the extra money to bring down the balance below the credit limit. I will likely get charged an over limit fee. My payment is due on 10/15 and instead of $500 they want me to pay $1400 to avoid a fee. I don't have it. It could take me three months to do that. This can't be legal. I know it's not ethical!

We applied for a AmEx Small Business rewards card and got approved with my wife as a main account holder. We received their no pre-spending limits offer which didn't show any spending limits even after we charged roughly $3000 in our first week of use. We prepaid the whole balance after 10 days and spent additional $1600 in the second week which was also paid off before it was due. Our main reason for getting this card was to accumulate travel points with our average $15,000+ spending's a month.

After the second week our card got blocked and we received a call form a AmEx representative saying that they need our last year's business IRS tax report in order to reactivate our card. I explained that we barely had any revenue last year, but that I'll gladly provide them with our this year's bank statements showing 10%+ monthly revenue growth with $70.000+ revenue in the last month. She repeated that she needs tax reports and that she is not asking for a bank statements. I asked to talk to her supervisor, which wasn't available so I left a message. I did receive his call back after 3 days, but I was already on a 2 week business trip to Europe and decided to call him back once I return back to the US.

I returned back this week on Monday 9/22/08 and left 3 messages within the last 3 days on his best customer service for small businesses answering machine. As of Friday 9/26/08 we still haven't heard back from him and today received a letter from AmEx stating that our business account has been canceled and that they will report this to credit agency which might affect our credit rating.

Apart from us being deceived with their No pre-spending limit offer, not hearing back from their representative and us settling full balance spend before the due date -we are now in a position to have our credit rating affected because of their policies.

On August 17, 2008 I ordered a BOSE Sound Dock using my American Express Membership Rewards Points. On August 20, I recieved an email from American Express with the UPS tracking number for the BOSE sound dock. On August 21 I decided to check the status of the delivery of the BOSE Soundock. The status was of the delviery said Out for delivery On August 22, I still had not received the Sound Dock. I called UPS and they deemed it lost. When I called American Express they informed me that it would take 15 BUSINESS DAYS from the date ordered that I would receive the BOSE SOUND DOCK.

I have spoken to representatives since August 22, 2008 and they told me that American Express was starting a case for LOST sound dock but they could not tell me as to when I would recieve the sound dock. American Express has taken the Memebership points needed from my account to obtain the sound dock. Today, September 6, 2008 I still have not receive the Sound Dock. I had to go to three representatives in order to get a supervisor. I spoke with Erika and she told me that they American Express will be crediting my Membership Points and will be re-issuing me another BOSE Sound Dock. She told me that I would have to wait 15 businees days. I wanted to bring this to the attention of COnsumer Affair.

Buying something and not receiving the item was very stressful. Also, speaking with reprensentative after reprensentative and not getting a definate answer is stressful. I purchased the BOSE Sound Dock with my American Express Membership Points and I just want the item

One cannot feel bad for American Express losing money when people like me, use the CareOne Credit plan to pay off credit card debt and make payments on time, but American Express refuses to be a part of the program. Thankfully, all my other credit card companies have accepted the plan and are getting their money back, and in a reasonable amount of time.

I was appalled when Care One told me American Express wouldn't cooperate. And they raise interest rates during these hard financial times, rather than lower them. I asked for a reasonable balance transfer rate,but they are at like 14.99% and I had to do it anyway before I found out about careOne and the help they could give me.

American Express is my highest rate interest card so it's a hardship for me that they won't join the care One Credit plan. It will take me years and tons of interest to satisfy them.

I am in France & trying to transfer points I have earned with American Express to my Qantas frequent flyer account. Every time I try to do this on the Amex website, it flicks me to my transaction list. I have tried to get into rewards & transfer points from different parts of the website, but with same result.

I cannot complain to them or let them know because the only contact details they give are 1300 numbers you cannot call from overseas. They do not provide an email address. Even their emergency lost or stole crads number can only be accessed from within Australia. They even have on their website: 'Talk to us. We're here 24 hrs, 7 days a week. Call us no matter where you are.' Then they provide no means to do this!

I need to transfer these points urgently or i'll miss out on the ticket I need. Amex customer service is about the worst I've ever come across & Ican't even contact them to say that. I need to book an airlinr ticket with my points. The month I am looking at has very few days left with frequent flyer seats. If I don't get to transfer thse points I will have to pay, so I'll be out of pocket more than $2000.

I purchased a Tissot time piece using 42,000 of my membership reward points, Nov 27th 2006. When I got the watch in the mail, i realized I have no proof of purchase (i.e., receipt/invoice). I called Amex and they say that they cannot provide me with that but I should not be worried because I would not need it. After couple of moths my watch was malfunctioning and I contacted Tissot who were glad to offer their help contingent of a prove that I got the watch from Amex and not from any unauthorized dealer! Now I have a 500$ that is not functioning, and not Tissot nor Amex want to assume any responsibility for it.

It is my wedding gift! which I thought would last forever as it is a swiss time piece!

In May 2007, my corporate AMEX card was cancelled, due to job change. AMEX then swept my accumulated Membership Rewards Points and zeroed out my account of over 318,000 points. They told me that is the rule if you cancel all cards with AMEX. However, I hold a separate AMEX card which i've had since 2003, and is still in good standing. Based on this, they shouldn't have zeroed my account.

Additionally, their website front page says that points do not expire. I did not receive any notice of account being zeroed out. I've contacted them twice via fax to their service center, but get form letter back, refusing to reinstate.

I am unable to use the points earned for family travel, or gifts to be given, for my new son.

The membership rewards program at Amex is a joke. I have tried for over one month to get a certificate for renting a car with Enterprise and they can't succeed in sending it to me by email.

Finally last night I got an email after a series of phone calls with their customer service. The email is delightful it tells me to click here to get my certificate....unfortunately the link doesn't work!

On calling them early this morning I was passed through 4 people until I got the response that I will have to wait until Membership Rewards opens in one hour. I think the program is disgusting...this is not my first time of having poor service as the web site is attrocious. Customer service reps are only trained to say that I am sorry and apologise. They are certainly not trained to fix problems and take responsibility. The final straw is that I have now been charged twice for this same transaction! Oh well, I am only a Platinum card member.....I wonder what service you get as a green or a gold?

Ruined my last 12 hours fighting with them, and upset my preparations for my vacation which I start today. All other suppliers have been great, except for the one that I use for $100K of services a year.

I have earned 140,890 membership reward points since 2000. When American Express cancelled my card for non payment in time due to financial hardship, I was turned down for redeeming the points which I have earned and deserves. I attempted several times to redeem the points, however every single representative that I talked to give me diffenrent reponses. I feel frustated,no representative are truly helpful/

My husband visits his mother once a year, she lives in our country. This year we are depending on the redeeming the points to use for airfare since our budget is very tight.

First of all this has been going on for at least three years to no avail and my bills are always paid on time. I tried to cash in some of my reward points for a golf club. The points were deducted from my account but the club (that was supposed to be available) never was. Every time I called I was told the points would be put back on my card. I enlisted the help of my Financial Advisor (Ameriprise) and he has been unable to resolve this for me. I am due 38,500.

I made the payment over the phone 2/17/2008; the agent misplaced the payment. I called the costumer service, and they stated it was going to be fixed--but they never did. On Presidents' day the bank was closed. I called the customer/account services several times, and I talked to almost all employees, also the accountant service supervisor. It never got worked out. American Express is still holding my money, with no reason. I am feeling like a chronically abused, Third World country's citizen. Such a bad experience: NEVER AGAIN will I do business with AMERICAN EXPRESS.

Sunday night I talked to the customer service agent who stated my Gold card was usable.My 13-year-old son was trying to complete school project, so I took my son to the store for school shopping. I had a most embarrassing moment happen. My card was declined for $56.00. I called back the customer services and was again 25 minutes on the phone. They didn't resolve it. We got back home, and my son could not the complete the homework and lost the trust for his father. Monday all day I tried to solve the problem. Eventually, Monday night account services decided to release my money by 8 am Eastern time. In the meantime, my regular payments such as toll road and cell phone bills were delayed. My cell phone was disconnected; most likely my toll road bill is going to be have some late payment fee. I am going to be visiting a psychologist to earn back my trust in the banking system.

American Express offered me a card. I accepted, as the promo was a dvd player. I never received it and returned the card. I called initially; they apologized and said they'd look into the gift, but nothing happened. I returned card and didn't use it once.

I now find there are over 40 inquiries currently in a 2-YEAR period at the credit bureaus. Why do they continue to look? I never even used the card once!

I was lured in to getting an American Express Card by dangling a free business class trip annually with the purchase of another business class ticket. I have had the card for 4 years and when I went to book a once in a lifetime trip to Europe, the Travel service with American Express quoted me $13,000 to purchase one ticket and you get one for free. Additionally I would have to fly to a major HUB to take advantage of the program. I can buy full fare Business class tickets on any Airline that serves our market for $3600 or 2 for $7200 almost half of there SPECIAL DEAL.

One fare should be $3600 and they said it should be $13,715.

We have a request to activate rewards cards that were given as a reward to one of our salesmen. The cards were misplaced and recently found, of course, after the expiration date. After calling the number on the back of the card, we were told that the cards have been cancelled and nothing can be done to replace/reactivate them.

American Express card members are not able to cash in their reward points. The only way to do this seems to be via their web site. but their web site doesn't work. some say the site has been broken for about two months, my experience is that it hasn't worked for about two years. I've contacted American Express customer service many times about this; each time they say try again, the site will be back up--but it never is. I've also asked Am Express customer service for full literature on the program and cashing in reward points, and they've indicated each time that they have detailed information; but what I get in the mail is a useless 2-page flyer directing me to their useless web site. The program is a joke. American Express should be ashamed of themselves.

I called to redeem some of my AX points to fly. AX told me who I could use. I called Delta they said they had no seats, however, if I wanted to pay double the points for this flight, they would give me a seat. I pay good money to AX for the privilege of gaining points for airmiles. I am angry with AX for allowing their partners to use such tactics.

By Feb 2006 we had 840,000 reward points. Our business had been struggling durning the previous year 2005. But we always made our payment in full. We were late in Feb but still with planning we paid the February off. For our latenees they took miles away. WE understood. Over the course of a year and a half we have been try to get access to these rewards. First we were told we needed to get reinstatement requests. Second we were told to apply for new cards and they could transfer rewards.

Once we received the new cards the story changed again. They kept requesting us to requests the reward by letter they did not see any reason why we could not have them now its 2007 we received to denial letters(standard letter obviously)explaining we should have requeste our rewards reinestetement back in 2006. We are back to squre one with two new cards no rewards no reinstatement nothing. I wish they would get their story straight.

We were spending 100,000 a month for many years -- they got there money while our business was profitable. Never would not pay. I believe the rewards were earned and should be paid. Forfeiting a little but the entire amount is highway robbery.

Healing the Children is loosing out on 45,392 miles that helps bring international children to the US for free medical care.

After having the american express platinumcard for about 6 month, always paying on time and charging around $7,000 to 10,000 a month. I a made big purchase (60,000 at tiffany), american express requested my income tax return, I refused and they cancel my card, I don't care about they cancelling the card but would like to get my rewards point, 59,000 no accounting for the 60,000 for this month.The only reason I got this card was for the stupid points.

I've Ordered two products from their Rewards web page on two different occations, which were sent quickly, but both were the incorrect items. I have contacted them three times now to get the correct items to no avail. They keep up a front that things will be taken care of, but they don't do a thing!

After closing an account 14, July 2005 I called 21, Sept. 2005 after being unable to log on and view my rewards info. on line. I was informed I could get no information as I was no longer the primary on the account.That is suprising as the account was in my name and I was the primary. How does someone linc their personal card to the rewards program and eliminate me as primary?

I had 2 secondary cards in other individuals names. American Express has allowed for the second time one of the secondary parties to change primary on and account in my name and my responsibility. The reason I closed the account was the credit history and responsibility was mine and not crediting the company the secondary personel and I used the card for. A resolution file has been opened but I am told not to expect any resolution for several weeks. During that time the rewards points will expire.

I have tried to cash in my American Express Rewards Program miles. I have 91,000 miles at this time. I have tried, for three months now, to turn my miles into a ticket to Europe. I have been on the phone for at least 10 hours and on the internet for about 15 hours to no avail. The rewards program is a SCAM!!!!

I pay a huge annual fee and I can't use my miles. I was told today that I COULD cash in 100,000 miles for a PREMIUM ticket which in effect is a standard seat (50,000 miles) with a fancy name. A premium ticket is the SAME thing as a COACH/Standard seat but the airlines put several STANDARD seats aside for people like me that might, just might cash in 100,000 miles for a 50,000 miles out of desperation. OR, people like me might just cancel our American Express cards out of frustration and anger.

I'm out 10,000 points on my American Express membership rewards account. I earned those points.

Back in the begining of August (9th)I cashed in some of my Membership Rewards points for a 200$ Be My Guest Card, I gave them a change of address and they verified several times with me the address, I was then told it would ship the next date and take 5-7 business days, these came and went and I filed a complaint on the 27th of August and was told it would take 5-7 business days to complete and at that point they would overnite a new card to me. on the 8th of Sept. I called and was told no new info was reported.

I then called back the following week and was told the time for the investigation had expired, I asked for someone else to talk to and was told there was no one. I have sent several emails to Amex to no avail, All I wanted was the card for a vacation back in August. I am very disgusted with AMERICAN EXPRESS.

Due to this, I wound up having to pay out of my pocket for dining out on my vacation, as well as undue stress trying to contact AMEX to resolve this issue.

I have 150,000+ points to use and cannot - this AEXP has horrible customer service and attitude.

I canceled my American Express Membership Gold Reward Card after 31 years. I thought I had 6 months to transfer any available points. I received a statement in the mail on 5/1/02 saying I had 4025 points. I called to transfer to Hilton Honors and I was told I only had 30 days and my points were forfeited on 03/2/02. I was told that they would not reinstate the points and I should write to customer services. I immediately wrote a letter to Chris Lynch at the above address. I previously had another incident with American Express which caused me to cancel my account.

I won an award from my company in the form of 500 points on a Persona Select Card which has the American Express Logo on it. I was planning on using it at a Marriott in New York City but delayed my trip a few weeks because of bad weather. When I went to use the card I was told it had expired. I immediately called Persona Select and was told that they cannot extend the card.

To make a long story short American Express kept the 500 dollars that my company paid. After my company tried in vain to get the card reinstated I wrote to the Vice President of this company and copied in the President and Chairman of American Express. I never received a written response but got a call from some fresh kid who lectured me and basically said he didn't care if I cancelled my account. The one question I wanted answered is who got the 500 dollars since my company did not get it back. I had to assume that American Express got the money.

The next day I realized that I never received back any of the money that I had paid for my membership which is $150.00. I called American Express and they looked into it and said I would get back $112.00 but I would have to call back the next day to get the check issued. I also asked about the membership rewards points and the girl I spoke to said she thought I had 6 months also. I called Membership rewards again today and explained that since American Express did not return my money that they should reinstate my points and I mentioned that the girl I spoke to thought it was six months also.

The person I spoke to went to check and said the six months only applies when I get another American Express card. I told her I don't think so, I have finally come to the conclusion that American Express has very shoddy business practices.

I was a platinum card holder and accumulated 130,000 air miles. I canceled my card to replace it with my old Rewards Plus American Express card and lost all my miles. I have asked twice to have my card reinstated and regain my miles but have recieved no help!