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Mary of Barnegat NJ (05/01/08) Frank of Burien WA (08/30/06) Rjk of Gaithersburg MD (08/25/06) My email address and password are correct (I've had it sent to me twice now by McAfee, just to be sure). This product is nothing but an annoyance, and at this point, I don't even know if I've actually got virus protection or not. Oh, and there is NO phone number on the website, despite assurances that a user will learn how to contact us by phone. Norton, here I come. My brand new computer was almost immediately infected with a virus, no doubt due to whatever is wrong with the McAfee application. $100 later, I'm wiser but still cannot get satisfaction from McAfee, nor can I find a human to speak with. Michael of Richmond VA (01/29/06) Scott of Florence SC (11/26/03):
I decided to purchase the suite and opted for the “download” version, at a cost of $69.99. This product never did work; the first problem I encountered was that the VirusScan component of the package continued to recognize the expired trial version; would not initialize and continued to ask me to go to the web site and renew my subscription. Countless hours were spent reading McAfee’s FAQ database but finding no resolve. I then turned to their online “chat” help (I am NOT willing to pay the $2.95 minute fee to talk to their “help” desk). This turned out to be one of the most incredibly frustrating experiences of my life. The help is scripted, and of no use at all. I did not matter what I said, in the end I would get a popup of one of the FAQ data sheets that I already read and tried. In some cases, I even had their help desk folks “hang up” on me! Some of the remedies to this problem were to change and or delete registry files, change or delete .ini files, opening my computer in safe mode and attempt deleting and or renaming files. I am employed in IT for a very large company, and though these operations are not unfamiliar to me, I realized we were digging down pretty deep to attempt to resolve this problem. It also occurred to me that these kind of remedies (none of which worked) would be very intimidating to the average computer owner. In the end, not only do I have a product that does not function; but the many, many remedies offered by McAfee have completely destroyed the computer’s original configuration, and has degraded substantially its performance. In fact, it is pretty near impossible for me to even establish an Internet connection, and if I DO, I can pretty much count on getting booted off within 15 minutes. This has been going on now for days; and when I pause, and put my anger and frustration aside and think about it, I cannot believe that a company could or would treat a customer with such disregard and downright rudeness. As a last straw, I sent an email to McAfee’s billing department requesting a refund of the $69.99 purchase price; days passed and I received no response. I then called their billing department ... NOT a toll free number ... and got the recorded “We value you as a customer, please hold for the next available associate to assist you” message. Curious how long THAT might last, I calmed myself and sat back and listened. One hour and forty-five minutes passed, and NOBODY picked up the phone to help me ... I never did get through to the billing department! Several days passed and I FINALLY received an email response from my original request for a refund: “Dear valued customer, we are sorry but we cannot process your request for a refund.” Who would have seen THAT coming!?! They suggested I contact the place from where I purchased the “product” and listed links to several third party software vendors; none of which was their address. They also suggested that I call this phone number for further assistance ... the same number I called and listened to the recorded message for almost two hours. Call me crazy, nutty and wacky if you will, but I am NOT eager to dial THAT number again! In the end, I have purchased a product that does NOT work. I have rendered, with the help of McAfee’s “tech help”, a brand new computer pretty much worthless. I have wasted MANY hours trying to resolve this, to no avail. I have been treated with disrespect and rudeness by virtually everyone I have contacted at this company. I cannot use the defective product I was sold. I cannot seek a refund. I cannot even get a fresh download of the product even though it has been less then 30 days since my original purchase (according to their policy, I am entitled to additional downloads within a thirty day period). Is this not just plain THEFT? Andy of Dunnellon FL (10/9/03):
James of Denver (9/11/03):
Saskia of Herent, Vlaams Braba, Belgium
Damage Resulting: Waste of money - waste of time. Report Your Experience
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