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Wendy of Selma, OR April 13, 2009
I have submitted communications via the following website customer service page on this instance. I cancelled my McAfee auto-protection just March 14, 2009 (via phone) and received a refund and now April 10, 2009, have been notified through email that you have charged my account AGAIN to pay for McAfee which I DO NOT have installed and which is a service I DO NOT NEED ON MY MACINTOSH. I told them that I WILL CHARGE them WITH CRIMINAL CHARGES IF THIS DOES CONTINUE!
I called to speak with customer support and was told the number had changed and was given a new number that would cost me 9.99 to make. THIS IS CRIMINAL and that is why I am reporting McAfee to consumer affairs now. During the phone cancellation and refund request I was assured that cancellation was successful and that no further charges would be made to my account.
A 39.99 charge is made annually to my visa account and notification emailed to me after the charge has been made, and I have 30 days to cancel and ask for a refund. Which I did March 20, and April 10 I am notified that McAfee has charged my account for the service I cancelled!
Rusty of Four Oaks, NC February 15, 2009
I purchased a dell in 2004 with a free trial of McAfee. when it was up i purchased a 6 month sub. I then cancelled it. 5 years later in feb 2009 i was hit with a 39.99 fee to my card. I had to dispute the charge and get a new card. I have no way of knowing how many times the have charged me and I have not noticed. Hell it been 5 years! I cant get a reply from McAfee. I'll get my money back one way or the other. They have stolen from the wrong guy!
Troy of Dallas, TX February 7, 2009
i am an aol customer & should get mcfee free, but at the first of the year my virus protection went off. i could not download from aol so i pd. 69. to install & still can't install it. when i tried to call them they wanted me to spend 29. to speak to a tech! thanks aol & mcfee
Peter of Fareham, FL January 6, 2009
I have purchased a new computer that had about 1 month of free Mc afee virus protection with it that has now run out. I tried to purchase another years worth of cover, but only have a debit card, does it have to be a credit card to purchase - especially as i dont own one!
Deirdre of Newbury, MA September 1, 2008
Dell installed a free 30 day subscription of McAfee software on my new laptop, despite my requesting they do not because I have McAfee free through comcast. I received a fradulant e-mail from Dell/McAfee claiming that I had agreed to a subscription and requesting payment. Everyone gets this, they know the consumer did not request the subscription even though the e-mail clearly says this-- many consumers may be confused and believe they actually requested the subscription as part of the computer purchase.
Now, I am harrassed daily by constant pop ups saying my subscription has expired and offering me only the options of renewing or being reminded later-- no way to reply no and stop the pop ups. On calling both Dell and McAfee service centers, McAfee told me I have to uninstall and reinstall the software, not only taking-- stealing-- hours of my time but also losing all my previous preferences and allow lists. There are several layers of ciber fraud here, from the bogus e-mail claiming an agreement to purchase to harrassing consumers with pop ups that offer no option to decline or cause the pop ups to desist.
Rami of Dubai, OTHER August 16, 2008
I have purchased a renewal for my McAfee for 46 pounds. My McAfee security center is still giving expired indication and i am trying to go through the renewal steps indicated and it is still not working. Please help.
Mary of Barnegat, NJ May 1, 2008
Paid 79.99 for Mcafee total protection for my computer--it had a 35 rebate---sent them everything they asked for--Got an e-mail back invalid[missing proof of previous owner] Bought it at Staples---no manual in box--which they are saying is proof of previous owner..They took my money and I got nothing for it..I will never buy another mcafee product.
I'm out 35 dollars......
Frank of Burien, WA August 30, 2006
Long story short; When our 3/month trial with mcafee ran out, our email program became totaly disabled.Mcafee told us it was to protect us againdt viruses. Mcafee told us when we re-subscribe, the problem would be fixed. Well, we can only receive email, but can not send it. We had option #1 free tech chat to fix, or option # 2 real lve person on phone at 3.00 per minute. We opted for option # 1, Why should we have to pay for something we are already paying for, and they mcafee caused the problem in the first place. The chat process turned out to be a disaster. After four chats, each lasting about one hour, and one supervisor, and three regular tech. people, the problem still persists. Our email is very vital to us: We use it to cantact our customer base regarding their insurance contracts, and we are now in a very cumbersome position because of this no service from Mcafee.Our EMAIL capabilities are being held hostage for ransom.
Rjk of Gaithersburg, MD August 25, 2006
My new Dell laptop came installed with McAfee, which I either have for a year or on a trial basis (can't tell from any of the McAfee info). Guess what? Although the indicators say that it's installed and working on my computer (all green bars), I'm unable to register the product which means updates are impossible. This wouldn't be so bad if McAfee popups weren't a continuing source of annoyance (and cannot be closed without going into Task Manager) - plus, it keeps telling me to register my product. When I attempt to, it says I'm already registered and I need to log in. So I try to log in and it sends me right back to the same log in site.
My email address and password are correct (I've had it sent to me twice now by McAfee, just to be sure). This product is nothing but an annoyance, and at this point, I don't even know if I've actually got virus protection or not. Oh, and there is NO phone number on the website, despite assurances that a user will learn how to contact us by phone. Norton, here I come.
My brand new computer was almost immediately infected with a virus, no doubt due to whatever is wrong with the McAfee application. 100 later, I'm wiser but still cannot get satisfaction from McAfee, nor can I find a human to speak with. Michael of Richmond, VA January 29, 2006
I boght a new Toshiba and McAffee came installed free. The free install ad 4 viruses. I bought versions of McAfee security and antivirus to correct the problem. Now McAfee says my free trial ends in 15 days.
What, did they forget my purchases to fix the problem they gave me for free?
Is this a clever marketing technique?
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