McAfee - Disputed Renewals

I checked my email and I get auto-renewal notice from McAfee. The credit card information they had expired the previous month and I didn't want to renew with them so I did not update my credit card information when they sent me an email the previous week stating they wouldn't be able to renew my subscriptions because the credit card on file will expire. But they charged to it anyway and my credit card accepted the charge? The McAfee person told me they have a deal with credit card companies that allow them to steal at their own leisure, apparently.

I awoke Friday to five charges of $106.99. That's over $500 in charges for McAfee renewal! I never had McAfee, never used McAfee, and more importantly, never gave them my credit card number. I called my bank and was told that McAfee auto renewed my subscription. I immediately put in a dispute claim. I then called McAfee who gave me the generic know nothing customer service rep.

Someone used a fake email address and my ATM card number to buy 5 years in advance of a premium software. The service rep kept acting like this was me, even trying to convince me to keep a service I never received (more importantly, never wanted). I asked for a supervisor who they "are trying to find," they put you on hold, check to see if you're still holding a few times then hang up on you. When you call back, they say the supervisors are busy and to give them your actual email address and phone number and they'll call you back. There's no way I'm giving them my real info so they can charge me again! I understand someone stole my info but shouldn't some blame be on McAfee? It should require more than an email address, especially one that doesn't actually exist, to spend $500. This company sucks. I'll update as soon as I get some kind of end result.

I was charged $49.99 for a renewal. I do not want it or need it. When can I expect a credit card to be reimbursed?

I did not ask for a renewal of a subscription with McAfee. You have to return the money to me at once. You have violated my right to decide. I do not wish any more to have a subscription with McAfee. Please return money to me at once.

I recently discovered that this charge was placed to my bank account: MCAFEE 866-622-3911 TX for $84.39. I do not use McAfee! I use a good service called Norton. This McAfee company needs to be shut down - fraud! McAfee's stealing money from my bank account, stealing money from numerous people. I do not use them and after seeing their illegal practices, how do these people stay in business?! Shut them down now!

I woke up this morning to discover that McAfee had charged my credit card 11 times for $106.99, for a grand total of $1,176.89, for the renewal of their anti-virus software for the next 11 years. First of all, who buys 11 years of antivirus software? Secondly, I have never been a McAfee customer. I have never run McAfee, even as a free trial. After calling my bank, and being given the phone number associated with the transactions, I called McAfee. They explained that I had purchased the 11 years of service on Monday, using the email address **.

First of all, that's not my email address, and secondly, it's not a valid email address with Yahoo. Since I did not recognize the email address, Hazel at McAfee said that they were most likely fraudulent. Because I could not give them the phony email address, they could not verify that I was the person placing the original order, so they were unwilling to cancel the transactions. Even after stating that they were fraudulent. Now I start the lengthy process of disputing the charges with my bank. Thanks to all of you, I will make sure that they don't try to auto renew in 12 years.

McAfee charged my credit card for a renewal. I have never used McAfee. I have another virus control company that I use. I called Wells Fargo C.C. and put in a dispute. I called McAfee and they could not find any record of me and said to just dispute with C.C. company. Wells Fargo called today to say "tough luck" that I have had McAfee since 2010 under a free trial. Apparently, I did not notice the charge last year. I called McAfee again and lo and behold, today, they found me in their system but it was 12 days over their 60 day limit so tough luck again, no refund. If Wells Fargo doesn't refund my money, I will cancel my credit card.

I have renewed my McAfee subscription paid up to November 2012. Please stop the pop up requesting me to renew. I do not know any other way to get rid of the pop up.

After using McAfee for a few months in 2008, it was clear that my computer was getting infected (twice) anyhow. I cancelled the service in 2008. After I received an email from McAfee today telling me my subscription was expiring soon, I went to their site to discover not only do I still have an account, I have been billed for the last four years. I called them and after speaking to a customer service manager, they were unwilling or unable to issue a refund. Their products are supposed to protect you instead you end up hiring the thief.

On November 18, I received an email that my McAfee subscription had been automatically renewed. On November 20, I emailed McAfee, following their cancellation procedures and requested they cancel my subscription. I also requested a refund for $96.29 that was charged to my visa. I waited 2 months before changing the automatic renewal since I had not heard from them. I eliminated my visa card number. I again emailed and except for a response that a "service order" had been submitted when I originally emailed in November, I have heard nothing.

The only way to stop Norton from automatically renewing your subscription is to go into your account information and remove all billing info, especially the credit card info. Like many of you, I found I was paying for subscriptions I thought I cancelled last year. I got ripped off to the tune of $170.00. Disgusting. I would not put it past them to be introducing the viruses they say they protect us from.

I have not had McAfee for years. At one time, it came free when you had Comcast but Comcast dropped McAfee and went with Norton. Last month, I noticed a credit on my visa credit card so I called McAfee. I was told that they had no record of me and to call Chase visa, which I did. Chase took it off the credit account. Today, I found another charge. This time, it was on my debit card. I called McAfee again and they said they would take it off. Is there anything that can be done about this practice?

I have renewed my subscription with McAfee on October 9, 2011 (order number **). It was supposed to cover for both my computers, but I am receiving messages that it is about to expire. Please, give me advice.

I received an automatic renewal notification from McAfee that they renewed my anti-virus subscription to my credit card without my acknowledgement or my authorization. The price was outlandish, they charged me $89.99 plus $6.30 tax for 3-User McAfee Total Protection for 1-year subscription. Had I been given an opportunity to accept or reject this renewal, I would have rejected for this price. I am wanting a complete refund including the taxes charged to my card. If I don't get it back, I will do everything in my power to expose McAfee for this deceitful practice.

I purchased a McAfee Subscription, on November7, 2010. The subscription is supposed to last until November 7, 2011. I was not asked nor notified of "automatic renewal" when I purchased it. On October 8, 2011, I received an e-mail from McAfee. They renewed me & took $85.56 out of my checking account via debit card.

Because my income isn't grand, I'd budgeted & planned to renew McAfee next month, when the subscription actually expires. I hope somebody can float me a loan or the checks I wrote to pay for other bills will bounce. Isn't there a law against this?

About a year ago (April or May 2010), I noticed a charge of $40 plus on my bank statement--a charge by McAfee. I don't use McAfee; I have Norton. I called them, and they stated that it was an "automatic renewal of my account." I told them I didn't have an account with them. They told me I must have ordered McAfee. I told them I didn't; I have Norton free with Comcast.

They apologized and removed the charge. I was told I would not receive another charge like this. It must have been a mistake. Then this year, on May 23, I noticed another $40 plus dollar debit by McAfee done on my debit card that they had told me they had removed from their system. This time I called them outraged.

They told me that this time my daughter (a grown, responsible woman) had ordered McAfee on my card back on June 19, 2010. The $40 plus charge they alleged was the automatic renewal of that transaction. Obviously, I asked my daughter who lives with me in this house. She also gets free Norton with Comcast; we are on a wireless system. She did not order McAfee on my card and would have no reason to do so. I certainly didn't; I would have no reason to do so.

So, somehow someone or someone at McAfee have my debit card number. I have a bogus order for a service on my card, and indeed, I did go back and look at my bank statements, and there is an unauthorized charge there on June 19, 2010. Then, they had the ______ to go back into my debit card and again charge me an unauthorized renewal of that.

Again, the supervisor, one John Jabines, has assured me that the latest $40 plus charge will be removed. He assured me that my debit card information has been removed from their system. That is what I was told last year. If another unauthorized debit shows up from McAfee, I will invite anyone wishing to join me in a class action suit against McAfee. This is not business, boys and girls. This has all the tenets of out-and-out fraud and theft.

I don't have a McAfee but have had the Norton in my laptop for 6 years. I received a notice in the mail that they needed my new card number to renew my account. Well first mistake, I thought it was just a play to get me to call and try to sell me something so I disregarded it. The second mistake was they somehow got my debit card number which was an account I had opened two years ago and took out $89.99 to renew my service with them which I didn't have! I found this out when trying to put gas in my car on the way home from a long trip.

My card was declined due to being over drawn of the account. I called my bank and filed a claim. Then I called McAfee and I was informed that it's an auto renewal. I told them that I didn't have their service and haven't had for over six years. I had it 10 years ago on a different computer. They informed me that I must have it that's why they did me a favor and renewed it for me! What? Again, after asking for the tenth time how did they get my card number and information, they informed me that it was on file. But how?

There was no answer but they would gladly transfer my subscription to a family member or a friend. I demanded my money back and told them about the over draft fee. They told me that they will credit it back in 10 days. I demanded it be credited back within that day since it was not authorized and I don't have the service from them. Well, if I give her all my personal information she can refund my money in 10 days. Now, how could they access my bank account and take my money without knowing my personal information? Talking to a supervisor was even more frustrating. My bank closed my card and froze the account for my protection. It is now day 5 yet no money has been returned and my bank filed a claim against them. Their response to this is that auto renewals are automatic for convenience. So I have to take a day off from work to go and straighten out my bank account and get a new card and sign papers but this was all for my convenience.

My McAfee anti-virus program was supposed to be renewed by April 3, 2011 but on March 4, 2011, McAfee randomly accessed my PayPal account and charged it $69.99 for the renewal without any authorization from me. To say the least, this was a great inconvenience to me!

I turned off the auto renewal and checked back a week later, it was on. I turned it off again. 2 months later it was still off then, low and behold, I received a noticed they took $96 dollars out of my bank account for their auto renewal. When I called them, they said it was probably a glitch in the internet! I have to wait 5 business days for them to refund what they illegally took from me!

We were charged $42.69 for an automatic renewal on McAfee antivirus software. We got notices that the software would expire, but had no idea our credit card would be charged without our consent or knowledge until we got an email after the fact. We followed their directions to obtain refund online, but instead, we were directed to call customer service.

After 20 min. on hold, I was greeted by a service rep minimally proficient in English who asked for my credit card number. I refused, stating they already had this information and that I didn't want any more unauthorized charges. She continued to probe for personal information, when all she really needed to access my account was the transaction number.

After the verification, I explained that I no longer wanted the McAfee services, since I was already using another software program and have already uninstalled McAfee since April 2010. Furthermore, I said we didn't authorize the automatic renewal. They explained that they were concerned I would not have virus protection when the time expired, and even suggested they were doing me a favor by renewing the service.

In addition, they attempted to upsell me to a premium service. I refused, stating that I would not do business with a company that uses such deceptive means to retain their customer base. A refund was promised within five business days and hasn't shown up on statement yet. Also, they agreed to remove any credit card info from my account once the refund was processed.

It seems they learned nothing after being assessed the $375,000 court settlement in New York last June over the auto renewal issue.

Congratulations McAfee, you greedy idiots. You have a slew of people who have left you as customers as a result of your greedy grabbing of people's money by attacking their bank accounts with your automatic renewals. I hope someone sinks your ship!

They took $79.99 out of my bank account without notice, sent an email after they took it out without my consent, and now I would never be a customer! I hope they lose every customer they ever had.

On the Friday, which is a week prior to my anti-virus subscription running out, McAfee charged $84.28 CAD (USD charge and then exchange rate applied via credit card company) to my credit card without my knowledge or warning. I demanded a refund and challenged the legality of this "auto-renew" feature they turned on.

They have refunded $79.90 CAD. I have not received an indication of why there is a shortfall for a full refund.

They charged money to my credit without consent and therefore left me without available funds for the weekend. I believe they strategically billed on a Friday so it becomes much more difficult to receive an immediate refund. They charged me USD for a product that is readily available in CAD.

This is an increased expense to me. The service is not being sold in the USA. It is being sold in Canada. This is illegal and they are avoiding Canadian taxes. I am unemployed and on a very limited budget. This $85 credit against me caused me large grief.

On the Friday, which is a week prior to my anti-virus subscription running out, McAfee charged $84.28 CAD (USD charge and then exchange rate applied via credit card company) to my credit card without my knowledge or warning. I demanded a refund and challenged the legality of this 'auto-renew' feature they turned on. They have refunded $79.90 CAD. I have not received an indication of why there is a shortfall for a full refund.

They charged monies to my credit with consent and therefore left me without available funds for the weekend. I believe they strategically billed on a Friday so it becomes much more difficult to receive an immediate refund. They charged me USD $ for a product that is readily available in CAD $. This is an increased expense to me. The service is not being sold in the USA; it is being sold in Canada. This is illegal and they are avoiding Canadian taxes. I am unemployed and on a very limited budget. This $85 credit against me caused me large grief.

I have used McAfee since 2002; however, last year when my computer became infected with a virus I did the online request for service, paid my $89.95 (online) and never received any support. I wound up taking my laptop to a local technician, who removed the virus and McAfee at my request. I could never get a real person to talk to me about a refund, so I paid my credit card bill and chalked it up to being screwed by McAfee. When it was time for my automatic renewal I received an e-mail noting that the credit card the service was charged to had expired and that I would lose my service if I didn't update my account with McAfee. I went online and again told them that I did not want their service and to cancel my automatic renewal. I received a couple of e-mails telling me that my service was about to expire, then finally received one saying that my service had expired.

Today, I received a credit card bill indicating that McAfee had charged me the $42.95 renewal fee. Apparently they waited until the credit card company sent me a new card and ran it through -- even though I have not (and will not since this has happened) activated the new card. It still has the sticker on it telling me to call and activate. I called the 866 number listed on the credit card statement. The person I spoke with (foreign and very difficult to understand) told me that my service had been auto-renewed until August 2011. I explained that I had turned off the auto-renewal and had not authorized the billing. He told me he had authorized a refund that should be credited in 5 business days. That remains to be seen. Both McAfee and Chase Card Services have committed fraudulent practices here.

The home MacAfee virus protection & service is a scam! Please will the CEO or someone look into your product and service! I've been a subscriber for years and just recently I've change virus protection & service to Norton. Here's why, back in July 2010 my computer was infected "even" under the protection of MacAfee, so I paid $89.95 for virus removal service which was fixed after 3 hours online. I was charge twice as reflected on my credit card bill; I was assured by MacAfee technician that I will be credited and charged once and not to worry. This was not the case, today I called MacAfee customer service and they were not able to credit back or help me. So I called my credit card company and they were able to take out the double charge. Several weeks ago I was affected again by a Security Tool Spyware still under the protection of MacAfee.

I was told by MacAfee customer service to buy the virus removal service again which I refuse because MacAfee virus protection & service fail to detect it. That's why I call it a scam. This is when I switch service to Norton and they were able clean and help me with just the cost of subscribing with Norton virus protection & service, they deleted MacAfee for me and now I am happy camper. So I just want to inform McAfee that you have lost a long standing customer, I sure many has experience what I have, so please cancel my remaining MacAfee service, which I doubt has happened, (check please and you'll see why your service suck) even when I asked repeatedly to your customer service to cancel.

My account balance was overdrawn by McAfee charging my debit card with USBank for an anti-virus software program renewal that I never received nor wished to receive. I lost the twenty odd dollars that was in my account in addition to my account being overdrawn which has resulted in me being hounded by debt collection agencies threatening legal action seeking an amount of close to nine hundred dollars.

I put an auto-renewal on my previous used info even though the auto-renewal was turned off. It caused this card to be overdrawn and will have overdraft bank fees.

On March 23rd, I received an automatic renewal on my American Express Card. I sent the fax to McAfee to notify on March 27th that I no longer had or used the product.

In July, I contacted the support line for McAfee to follow-up on the fax. The call was to a call center in India and I spoke to Suni. He informed me that since I did not follow up within 60 days, I was not eligible to receive a refund. I explained the situation, and after being interrupted a number of times, I asked to speak to his supervisor. He initially refused but eventually transferred me to Subbu **. Subbu searched for my account and found that the renewal notice had been sent to my email account, which I hadn't used in 4 years (an account I had in Toronto 4 years ago). This account hasn't existed since that time. He again was unable to issue a refund.

So to date, I have not received or used the product. I did not receive notification of an automatic renewal and I notified McAfee of the issue on March 27th. I've requested a refund several times, written to the company, and to date have yet to receive a response. It's only $73, but how can a company bill your credit card without your authorization?

I purchased a renewal and never received the download. I spoke with several people, two could not help me, three disconnections and the last commented someone will call me back. They can not refund me a charge of $108.23.

McAfee have renewed my subscription despite the fact that I have moved to another product several months ago! I never agreed to renew and yet, they have stolen the money from my credit card! With no phone number to contact or method of seeking a refund, this is simple corporate theft!

I subscribed to MacAfee and after a year they renewed it and recharged me on Feb.15 but did not continue my service. I have asked for a refund but they say I ran out of time to make a claim for the refund. I do not have the service on my computer and have no way of pulling the site up. I developed a virus and corrupted my computer to where I had to pay someone to restore it and was told to stay away from MacAfee because they were having problems themselves. I just want a refund of $79.99 that they charged me.

I purchased this virus protection two years ago. Last year, they automatically renewed and I did not want it. This year, they have done it again. I now realized that when I purchased it, I am automatically renewed a year later. I live in Africa. I cannot use it on my PC. Every time I go onto email and chat on their website to report that I want it cancelled (within the 60 days allotted), I get an error message. There is no other address to contact, not even a land address. I feel so helpless and very angry that they are helping themselves to get money from the bank account without me ever giving permission.

McAfee automatically renewed my subscription without asking me if this was ok. They took payment before telling me about it from a bank card, which has resulted in me going over my overdraft and resulting in charges in excess of 48. When I approached them about this, they said they could give me a refund for the subscription, but not for my bank charges. I repeatedly told them it's not my fault as I never asked for it to be auto renewed but they still wouldn't refund my charges. I said I would stay with them if they did this for me, but again they wouldn't so I asked them to cancel my subscription. 20 paid item fee, 28 unarranged overdraft fee, plus 1 interest per day for the unarranged overdraft.

Okay, so lets follow up! McAfee did agree to refund my money! However, they gave me a receipt and took the money all in the same day. Why can't they refund in the same time! We shall see. Here is what you need to be aware of. If you buy McAfee, they are saying you automatically agree to renewal eleven months later not twelve! I read the jargon and somehow missed this in the mist of things. So if you buy it and do not want it as I did, you need to call them and cancel or you will be charged via same account the following year (11 months later). I think it is rather arrogant of them to even think you would renew when there are free ones out there that are much better!

I was recently billed for virus protection, which I did not order. When I click on my account, it indicates that I haven't used the account since 2008 and I do not have automatic renewal.

McAfee has charged $42 for something I didn't order. So far all, I get is the run around from them. Most of my emails have not been responded to. I just want my money back since I haven't used this since 2008.

This morning (01-19-2010) I received an email from McAfee telling me that they have renewed my contract with them and have taken out the $74 from my checking account using the same information that they used last year when I did open an account. They had no business to go into my account without asking me first and since I am retired, my money is limited and I would have asked them to wait until my SS check came in. I had to borrow money from a friend of mine to cover two small checks that I wrote a few days before. McAfee took the money out. This action on their part makes them just as bad as the virus that they stop. Something must be done so that in the future they will ask first. I would have renewed but someone else wouldn't. Also, it is very hard to get in touch with anyone there.

Last year I purchased antivirus software from McAfee.com online. This year they automatically renewed it without my permission or instruction and took the cost from my credit card. I contacted them for a refund. The amount they charged originally was quoted in STG - my account is in Euros.When they sent the refund there was a shortfall, they tell me this was due to exchange rates.

I recontacted them for a full refund and they are laying the blame on the credit card company and claiming they cant be responsible for exchange rate fluctuations. In my opinion nobody is responsible for exchange rate fluctuations. The fact remains that if they hadnt taken the money without permission or instruction the shortfall would never have arisen.

The amount involved is insignificant, its only a matter of a few euros but the principle of the matter is they should not be taking money from customers account without instruction or permission and if a shortfall arises in the refund as a result of their inappropriate business practices then only they should be responsible and restore my account to its original position. What do you think? What can I do?

I just renewed my McAfee subscription, and I am still not able to fix the problem, and protect my computer. They said it couldn't be fixed because I had no protection service, which is new, because it was always included in our monthly payment to AOL.

Renewed subscription to McAfee Virus, etc. protection. Keep getting notice that I must renew and icon is x 'ed out. Have confirmation reciept order# of Tuesday August 04, 2009 Have accessed several McAfee sites still requesting me to renew !!!

I ordered mcafee virus protection 2 years ago. I was going over my bank statements and noticed where mcafee withdrew $127.00 from my account.I did not ask for a renewal and called to ask why they would just take money from my account with out notification or at least ask if I would like to renew.

First of all, you can't talk to any one in America. WE kept asking to speak to someone in the USA and got no where. All we where told was when we accepted the terms 2 years ago, that the small print said, your protection will automatically renew if you don't call to cancel. It's ironic that we buy protection from the same company that goes around bleeding their own customers. We were told that they would return the money. waiting to see outcome.

McAfee has been withdrawing money from my checking account without my permission since 2004. I originally bought an anti-virus software program online from them. Hidden in the agreement I now found out is an automatic renewal. I haven't had the email address, home address, etc. since 2004. I live in a different state. I saw the TX on my bank statement. I called their ph number and they said they wouldn't credit back anything past 60 days.

I received an email from customer relations, Eric, executive services team. He reinforced that they can bill you anytime unless you call them before the renewal date. How can you call them when you don't even know the date or receive an email? The email they had was disabled in 2004! This is the biggest rip off/scam I have ever experienced!

I was receiving free McAfee service from AOL when they notified me that I must renew by 6-15-09 to receive a discount. I emailed and called McAfee to renew. I gave my credit card, Discovery Card, and I was advised it would cost $29.99 per year. I attempted to renew McAfee, but had technical problems trying to renew. I spoke with six (6) technical people in India where they outsource and spent 8 hours one day and six days the next, and still could not install their program. I tried to speak to someone in the United States. I got an operator in California who immediately sent me back to India.

When you go to their site on your computer, you get messages to get rid of the old McAfee programs and to install a new one. Please you try it. Hours of being on a merry go round. They tell you that you are renewed, take credit card number, and the merry go round starts again; delete the old McAfee programs and install new one. Then after a long time of renewing, they tell you that you cannot renew on the last Windows program on AOL. Get rid of old McAfee program and turn off computer and ad infinitum, ad nauseam. India asked $9.00 for tech services to fix program. AOL says renew AOL, but pay each month for AOL.

I got rid of my computer, got a new one, took McAfee via Comcast and then was surprised to find that McAfee simply continued to charge my credit card. They have no telephone numbe in any of their messages. They do not respond to their customer sevice requests. What can I do to stop this automatic annual charge? With the new credit card law, there should be some recourse. I want to stop paying them and they will not let me.

Found an unauthorized charge of 39.99 on my credit card bill. This is the second time Mcafee has done this.

My first complaint they said the auto-renewal would be canceled and they gave a refund.

This second time, the lady assured me of the same thing. She said I was notified of the charge via email, but the email address they have listed has not been in service for over 2 years.

I was given a refference number, but I also recorded our conversation on a digital voice recorder.

Don't have to let the other party know about the recording, because Mcafee notifies that they may record for quality purposes before your call goes through.

This is a great record keeper and is evidence that I informed Mcafee they do NOT have my authorization to bill my account.

If (when) it happens again, then I'll go to my local district attorney's office and asked for a consumer affairs criminal filing.

For those that are tired of these companies putting it to us, record everything! If you want to have some fun after you get the good stuff recorded, let them know you are recording...the responses are pretty funny-

i too am tired of dealing with these clowns at mcafee--NEVER AGAIN! I WILL BE CALLING THE ATTORNEY GENERAL and putting in a complaint about these losers. how many times do people have to register? mcafee-teach your people better english too! and manners. u disgust me. bought an av program in march 2009-it's may 2009 AND MY PROGRAM IS EXPIRING? that's a pretty short year mcafee! and all the same complaints here; constant pop-ups--sub expired, NOT REGISTERED? they are as bad as aol! time to get rid of both!

I am very pleased with the McAfee's product I have installed (far superior to Norton) so when I got an offer to RENEW in an email for the whole Internet Security package at a good price I thought it a good idea and made the purchase. I currently have McAfee Virus Scan installed from a purchase in July 08 due to expire July 09. So naturally I thought that the new expiration date on my RENEWAL would be July 2010. But noooo it was 3/31/2010 the month I made the purchase. I did contact customer support and they did offer to extend it out to the July date - after offering to extend it 60 days, however in the meantime I realized I was also signing up for a subscription which was not even mentioned in the email.

I decided to cancel the entire order- I hate deceptive advertising (if you could see the email I was originally sent you would understand) - RENEW was plasterd about 10 time on the page and it was even the button you clicked to purchase. Even the fine print didn't cover all the bases - but who reads fine print.

This is a buyer beware situation that needs to be brought to the attention of consumers. All monies and subsriptions were refunded and customer support was very good to deal with and quick to respond.

I have just reviewed details on my credit card statement and saw a charge for McAfee Antivirus. I have not been using their product for years, with the exception of a free trial included with the purchase of a new laptop a few years ago. When I called them they refered to an email account from an ISP that I have not had an account with for years. I determined from McAfees customer service that I supposedly purchased a subscription in 2007, was charged again in 2008 and now in 2009.

I asked them when they initially opened the account under my old ISP email address but they would not disclose this information. As they obviously have my credit card information, I must have purchased something at some time. I am now trying to discover for how many years this has been going on. Shame on me for not checking my credit card statements more closely but this is just incredible to me!

Any communication to this old address should have bounced back as nonexisting..years ago! They refuse to reimburse me for 2007 and 2008 but will reimburse me for 2009. BEWARE...they are a disreputable firm..unethical and intentionally deceptive. Why should anyone assume they would protect anyone from anything. We need protection from them!!

Two years ago in January, I purchased McAfee Security Suite online but was unsuccessful in downloading the software and never installed it. After several unsuccessful attempts to find a customer service number for assistance or to get a refund, I just took my loss and moved on.

This past January, I found a charge on my credit card from McAfee in the amount of 43.23. I looked on my last January statment and realized that I had been charged 43.23 last year as well. I called the customer service department and was told that I had agreed to the renewal fee when I clicked on the end user agreeement, but that they would cancel my account and refund 43.23 to my credit card. Five days later my credit card was credited for the amount.

As I stated earlier, I was never able to download the software therefore, never even clicked on the end user agreement. Additionally, I just realized that after crediting my account they turned around and recharged by credit card later that same day. I have requested a refund and hopefully this is done but I think that this type of billing practice is fradulant at best and should not be allowed to continue.

Aggivation and 43.23 for the subscription renewal charged to my credit card last year.

Cox package gave me free anti virus program install with McAphee. Now the provider of the anti virus is demanding a renewal up grade.

The problem is my pc is unprotected and vulnerable to contamination while this is resolved. so what can I do?

McAfee is a NYSE listed company with over 4,000 employees. So much is wrong with this company, they should be class action sued just like Microsoft was. They are ripping consumers off in so many ways and no one seems to care. Just putting their pop-up on computers in lower right hand corner (by clock) each and every time computer starts and no way to remove it DUE TO THE FACT DID NOT REORDER complete McAfee Security Suite just paid for VIRUS SCANN. McAfee people know exactly what they are doing and it is CRIMINAL.

Mentally tormented each and every time I start my computer their pop-up box appears telling me my computer is not fully protected. I only renewed my Virus Scan and did not renew the complete Security Suite, so now for months this pop-up appears and no way to remove it. I have eMailed them about it, THEY NEVER REPLY.

we had bought mc affee in the month of january of 2009 and was installed on my laptop but after a couple of days it started showing that the subscription period has exired on 1st of feb 2009 although the subscription period was supposed to be of one year and my laptop sarted displaying that your computer is not secure. let me inform you that it was not a demo version but a full copyright version saying mcafee virus scan plus. i informed the people from whom i had bought mc afee but even they couldn't figure out the problem.

I received McAfee Antivirus with a Dell Computer purchase in November 2004. Evidentially, 90 days later I purchased a one-year subscription. By 2005 I discontinued the product as it drastically slowed processing speed down, and was not effective. I never knowingly requested the auto-renewal feature. In auditing credit card statements in preparation for taxes this year (2009) I discovered McAfee (without my consent) charged my credit card $43.29 in February 2006, 2007, 2008, and was only days away from charging it for 2009. I called them to inquire about their fraudulent use of my credit card, and they indicated that they could indefinitely charge the card, year after year, because when I downloaded McAfee Antivirus, it allegedly had an auto-renew feature.

I would guess there are millions who have not caught this on their credit card statement, as it appears once a year, and McAfee is literally bilking millions of dollars from unwitting clients who Do not have, and Dont use their product, Nor are they aware of this scam being perpetrated by McAfee. These folks need to be arrested for fraud. Additionally, a class action lawsuit would be a great start.

McAfee was charging my credit card year after year, until I recently caught the fraudulent transaction.

I had a subscription to Virusscan since a few years. Near the end of the yearly subscription period, I was invited to upgrade to Internet Security (cost of 49 GBP instead of 39 GBP for Virusscan). I accepted the offer and paid through VISA. A few days later (at the normal renewal date) Mc Afee continued to charge the 39 GBP for the original (now supposedly up-graded) subscription.

I own a Dell computer with the McAfee Security Center service which expires July 25, 2009. McAfee sent me e-mail offering to renew my service at a slight discount if I took advanage of their offer right away.

I renewed only to find this was NOT a renewal after all, but a new subscription which began that very day. I would lose from that day to July 25th which would cost me more than paying when I expire. This is not only deceptive but dishonest. I did cancel the renewal myself but they are misleading their customers and this needs to stop.

The only damage incurred was my aggravation and my time. McAfee needs to stop this practice. I told them I would contact you and I have done so.

I have recently renewed my subscription with McAfee. Now everytime I start my computer it takes a good 30 minutes or more before I can use it. McAfee icon always says "computer is not protected" I have to open up McAfee and click on "fix it now" I usually have to "fix it now" three times before my computer is protected and ready to use. This takes 30 minutes or more every morning. I did an online chat with someone from McAfee to try and fix the problem. This took about 45 minutes and the end result was the tech. told me my computer was protected now. Duh, I wouldnt of signed online if it wasnt. No help at all and I want my computer to run smoothly again. This is ridicilous.

Pop-up appears lower left corner that I need to renew.I renewed in July.

I also get a large pop-up saying blank page - Windows explorer & can'y get tid of it.I have to do a Ctrl-Alt-Delete, and log off and sign on again.

Had to log of (Ctrl-Alt-Delete)and sign on again when large pop-up comes on.

Pop-up appears lower left cornee that I need to renew. I renewed in July. I also get a lard pop-up saying blank page - Windows explorer & can'y get tid of it. I have to do a Ctrl-Alt-Delete, and log off and sign on again.

one year I e-mail to discontinue service. They took the money from my debit card without authorization from me. Please ask them to discontinue their services immediately

Renewed McAfee VirusScan Plus Firewall and AntiSpyware on February 22, 2008, and computer is still not protected. Unable to contact McAfee by e-mail or phone. After sales service is nonexisitant.

Will have to uninstall/remove remains of old software and purchase new from a different vendor. Out $29.99.

I was charged without my authority for renewal of Anti-virus software. Like other victims, Mcafee used my old account info to charge my credit card with $39.90 for renewal . My credit card expiration date is not even up to date; I wonder how they can go through the transaction. I have been trying to contact or email them but with no success. I think it's a rip off.

I was sent a service notice from McAfee today. I thought this was odd because I had quit McAfee back in May of 2007. Out of curiosity I went to the website and signed in thinking I am not going to get anywhere because I don't have it anymore, and I did not to my knowledge approve any charges. Well, guess what? I was charged a renewal back December 2007--and not for one computer but 3. After several failed attempts of trying to contact them, I finally got through and was told that when I signed up I had agreed to the automatic renewal. But I had quit McAfee back in May of 2007. The kicker of that is my old computer bit the dust, and I have a new computer and no records. Ok, so I still have virus protection for which the software is not on my computer let alone 2 others.

But you know what really got me upset is that I am getting charged for 3 computers, and they say it is for one subscription. Is it one subscription or 3? And if that wasn't enough, they don't give you a break in price for renewal because you are protecting 3 computers; and McAfee does not give single subscriptions any more. Since they are protecting 3 computers the charges are justified to them. But I don't have 3 computers; I only have the 1. Now, since it seems I have virus protection through McAfee because my 60 days are past for a refund, are their charges worth it for 1 computer? I don't think so. Maybe I'm wrong. But why should I pay for 3 computers when I only have 1? Are there others that have this same complaint?

I just don't think that a company should be able to rip people off with the gimmick that you are getting more for the money, when in reality the only one getting more is the company. I am not getting more for the money; I am being charged for something I don't have. I don't have 3 computers; I have only 1.

McAfee Security came preloaded onto our Dell computer 3 years ago. We were to get 18 months free. At the end of the 18 months, we were not given the option of declining the subscription renewal. Upon renewing, it started popping up messages that McAfee had expired, even though it was running daily updates and weekly scans and proclaiming that our computer was fully protected. We were told to uninstall it, but couldn't. Updating with their site did nothing either. After contacting Customer Service 3 times, they finally fixed the expired problem. Some of the new McAfee updates messed up Windows Media Player and we could not use it.

In November, McAfee automatically renewed our subscription and we had no opportunity to decline the renewal. Last week our computer hard drive failed and had to be replaced. We do not have McAfee now and frankly don't want to fool with the constant pop-ups for updates, etc. I contacted them and they said that since it was past their 60 day refund period, their policy prevents them from pro-rating or giving refunds after that 60 day period. So we have paid for McAfee through November, 08, yet it's not on our computer.

My subscription was renewed in Dec 07 before it was due and without my authority. I had much difficulty in contacting the company to complain, but did so in the end. My bank has informed me that the charge has been debited to my account. On 14 Jan 08, I was informed by the company that my $59.99 charge would be returned to me. However, so far this has not happened and I am having great difficulty in contacting McAfee to chase them up. I will shortly place the matter in the hands of my solicitor.

This is an unacceptable breach of my rights to choose which computer security service I wish to purchase.

I noticed a $39.99 charge from McAfee on my Delta Skymiles American Express. I rarely use that credit card for anything anymore, which suggests that McAfee uses some old account information it had on file for me to charge me, without me taking any affirmative action at all to sign up. After calling McAfee customer service and being disconnected without being able to speak to anyone, I contacted online customer chat service (I have a copy of the online conversation), and informed the representative that I did not sign up for a paid subscription with McAfee because I had been receiving it free for a long time through AOL. After asking several times with no response, I was finally told when I supposedly signed up for McAfee, which was around the same date I had purchased a new laptop a few months ago. I informed the representative that I never signed up for a McAfee subscription at that time, that maybe their software did it automatically when I received my new computer, that it would be improper if that was the case, and that I want it cancelled with a refund. I was told that I would have to call AOL for a refund, even though I repeatedly insisted that AOL did not charge me - - McAfee did.

In general, the representative was slow, unhelpful, and unresponsive. I cannot help but feel that the representative wanted me to waste more time to jump through more hoops with AOL when this was clearly a McAfee issue and when AOL would clearly not be able to help me, hoping that I would give up and let the charge stand. After the conversation with the McAfee representative, I called American Express and told them to remove the charge from McAfee, and I explained why. Later that same day, I received what appeared to be a computer-generated email from McAfee entitled McAfee Subscription Renewal Confirmation, stating that my subscription had been successfully renewed using the payment information on file, and giving me the option to cancel with a full refund within 60 days of the email. Yet, I had just chatted with the McAfee representative hours earlier and was told that McAfee could not issue me a refund. I cannot help but suspect that I would never have received such an email had I not taken affirmative action on my own to dispute the charge. The charge occurred on a weekday but I did not receive the email until Saturday evening - - on a weekend, and after I complained.

I wasted time, had a lot of aggravation, and a $39.99 charge that was remove by American Express at my request.

I purchased Virusscan Plus for an existing PC to update virus protection. Paid $40. It failed to download properly because the previous McAfee needed to be deleted first. I attempted to delete version automatically via the prompt,as well as manually to no avail. I then used the on-line services to resolve and tried all options available. Nothing worked. The only other option was a pay phone call. To protect the PC, I called and was walked throught the exact same steps as the on-line service at a fee of $60!

Finally, the tech told me that the issue needed to be raised to the next technical level. They would call within 48 hours. 5 days later, nobody calls. I start sending e-mails to McAfee and 3 different times they communciate back that someone will be back to me in 7-10 days!!!! This has been going on for over a month!!!! They provide no phone number and don't respond. I finally spent another $60 on Norton, downloaded and it it works great.

i tried to update my mcfee virus software online, i opted to pay via paypal. mcfee billed me but never updated my software, when i tried to contact someone about the problem, their web site just bounces you around and never lets you address that particular issue. so unless your problem is in there data base, you are just SOL.

I bought my computer over a year ago and it came with McAfee already loaded. I would never opt to an automatic renewal (when things just get cheaper one year later), however they somehow managed to get my signed on and recently debited my checking account to my surprise. I called today to dispute the charge that was made on my debit card for a subscription that I didn't re-order. The sales person said she was going to credit my account and send me an email about the refund. I haven't seen anything yet.

An unwanted charge to my debit card for $39.

I purchased the virus scan and after 3 months, I am having to download this software every day. I know it has nothing to do with my computer after talking to several other people. Mcafee wants me to buy an upgrade and my software is supposed to be good for 12 months.

mcafee is leaving my computer unprotected every day even though my contract says that I will be protected for 12 months. Was only protected for 3 months and now I have to download the software every day if I want to be protected. Who would be happy with this?

McAfee provides computer virus protection. If you give them your credit card number and agree to automatic renewal, it is virtually impossible to notify them if you don't want renewal. I've been charged by Visa for a service I haven't used in more than a year, because I switched to Norton after removing McAfee from my computer two years ago, but am still being billed by McAfee. I have read many similar complaints by others through the internet about McAfee's unscrupulous business practices.

I have an unpaid bill for $69 that Visa claims I owe them, even though I've furnished them with Norton receipts.

I bought your virus protection plan from you about this time last year. I paid for 3 years. Now after only 1 year you say I need to renew. What is the deal??? Last year I tried to cancel this plan because I found I was covered by Comcast.I E mailed your people back and forth for a month and you finally told me after a month that my month to be able to cancel was up. I really think that was a ripoff.

My company purchased a Dell computer in May of 2006 that came with pre purchased McAffee software bundle of Anti Spyware,Personal Firewall,Privacy Service, Spam Killer and Anti Spyware. My Anti Spyware wrongfully expired in 9/2006,and despite over 20 attemtps to recify the problem by working with technical support, and customer service, they expect me to pay for the software I already bought in order to make it work correctly, The problem is with an expired DAT file in the software that allows it to recieve updates. This is why the Anti Spyware product has stopped working.

Instead of addressing this problem, and giving me the programs tools or instructions to fix this program that has already been paid for since it is bundled with McAffee andti virus, they have chosen to be lazy and repeat the same usless reccomendations and suggest that I purchase the product again. This is robbery! I want my product that has already been paid for to function the way it should.

My company computer is now at risk to spyware and other threats because McAffee has declined to provide me with the program tools that my company has paid for the right to utilize to protect our machine. I have wasted at least 10 hours of company time in the last 3 months trying to work with their staff to rectify the situation. i am constantly interrupted in my daily tasks by the program malfunctioning. It has cost me work hours and has the potential to cost my employer more by allowng my computer to be at risk despite having paid for the product to protect it.

Upgraded to Security Suite 7.0 now I can't send email using Outlook 2003. The only message I get says that SpamKiller blocked the email and I should resend the email. I tried disabling WormKiller, blocking outgoing mail, etc. I beginning to think it easier to deal with the Spam and viruses then it is to configure McAfee.

It looks like all of the support options I can try involve waiting on the phone and paying for support. Last time for McAfee. When this expires or I get another PC I think I'll go for a different product.

I downloaded McAfee Internet Suite in February 2005. In October 2005, I had to uninstall the program and repurchase it because of all of the problems. It would shut off, freeze my computer and eventually stopped allowing me access to the internet. I got a message saying I was blocked and needed to contact my administrator. It is a personal computer, so there is none!

About three months ago, after installing the "urgent updates" I was not allowed access to the internet again so I uninstalled McAffee and installed Norton. This morning I woke up to an e-mail saying that my Mcafee subscription has been renewed for $74.19!

I have requested a refund via e-mail and will try via phone tomorrow. I am working two jobs to put food on the table, and I cannot afford surprise charges for $74.19.

I have been using McAfee Anti Virus and Firewall for years. I got an email that it would be time to renew it, but I looked at my paid account and saw it was two or more months before payment was due. I thought, oh, well, I'll get it renewed so that I don't forget and it runs out. Bad decision!

I then got an email that McAfee had made things a lot easier and more user friendly and that I should update my products. I updated...another bad decision. I have had nothing but problems ever since. I can't do a scan or when it does its scan, I can't see if what is happening or see just what files it is scanning.

I went to their live chat and for many days worked with so many techs that I was getting ill. I did what each one said to do and still I keep getting messages that the McAfee version I am using is for a different version of Microsoft Windows.

I have had a lot of deep concerns as to just how safe my computer is now. I am very disappointed in the whole concept McAfee projects, and top of my list of concerns is the way in which customers are treated during phone calls made to them regarding tech support.

I was not able to fill in the information for address and phone number for McAfee because the man with whom I spoke was just at a call center that is not related to the company. McAfee software came with my Dell computer. I remewed it for one year. Then, without my knowledge, the company charged a renewal using my credit card # which they had kept on file. I had a great deal of trouble finding a way to telephone them or email them to request a refund. I tried to reply to their email but received a message that they were not accepting emails.

The way to contact them for a refund is buried in a small paragraph that is not even relevant to refunds. So, I called and received a refund but only after much interrogation. Because I never approve automatic charges to my credit card, I asked how this had happened. Evidently, after you order the product, pay them money for it and download it, they send you a license agreement which is quite lengthy. Buried in the license agreement and after the financial transaction has already taken place, they inform you that they have the right to automatically remew your subscription and charge your credit card. I told them that I thought that this was a dishonest practice. I was told that they are receiving many complaints about this practice.

McAfee sent an email saying my annual renewal was due, I replied that I did not require to renew as I would not be using their system any longer. Two weeks later they took the fees from my bank account without authorisation, I again emailed them requesting reimbursment and three months later I have heard nothing.

There was an pop up message from McAfee that there was an urgent update for the AntiVirus software. I downloaded the update which 1) failed to install properly; 2) disonnected my internet connection completely; 3) disabled some of my USB ports.

To locate the problem I had to contact Dell Computer (my original subscirption to McAfee was through Dell) and pay $99 for online support. After 2 1/2 hours on the phone with Dell, we were able to re-establish internet connectivity and then had to wait nearly 1 hour in que for McAfee technical support. McAfee said through the online chat that they would call me back within 1/2 hour. I recieved the call about 45 minutes later saying they would send me an email with complete instructions.

The email contained all of the instructions neccessary to fix the problem, but it took nearly 1 hour on the computer and extensive editing of the Windows registry. This was an expensive and time consuming fix.

MCAFEE.COM (Services and Merchandise) charged me $74.28 and I had the same problem last year when I told them I did not want them. I do not know how many times they have to be told that someone is using another service (Norton) $74.28 How can McAfee be stopped?

Unauthorized charge on credit card. I purchased McAfee anti-virus last year. I was unable to use it on my computer. I'm now using a different anti-virus program. I have not been using McAfee. The last credit card statement I received was a charge for McAfee for 34.99 which was not authorized by me. I called the phone number given on the credit statement, they said to go online to McAfee.com, billing. They gave another phone number to call. I called the above phone number , was on hold for apprx. 20 - 30 mins., no one came on the phone line.

My Virus Scan disables itself at will, or the icon in the lower rt. hand corner is white on black which means it's disabled but when I check Security Center, it shows enabled, or the icon shows white on red (enabled) but the virus scan is actually disabled. I have been back and forth with support nine times with promises that my problem will be sent to the "Escalation" team and they will contact me within 48 hours. It has been over six weeks and I'm still waiting for help to resolve my problem.

To add insult to injury, I hust realized that I am being charged twice for my virus scan. I have two expiration dates, 5/20/2006 and 9/23/2006. My original purchase date was 9/22/2001. They automatically deduct the payment from my credit card and I have no idea where the 5/20/2006 expiration date came from. I only applied once in Sept. of 2001.

McAfee (which is a good product) continues it's errant ways when renewing subscriptions. On Dec 1, 2005 I received an e-mail from McAfee informing me of my upcoming subscription anniversary date and offered a renewal for $29.99. However, when I followed the renew link, they attempt to charge me $34.99 (same price as auto-renewal). Only after talking with two Customer Service reps, I finally spoke to someone in "Sales" that was able to give me the $29.99 offer. A lot of effort just to save $5.

I have McAfee Spamkiller, Personal Firewall Plus and Privacy Service on my home computer. My subscription expires next month. I received an email yesterday that said they have renewed my subscription and deducted $94.97 from my checking account. I at no time authorized this automatic renewal and to just take from my account because they have the information is stealing and illegal. I tried to email them and received emails back that this is no longer a customer service site without giving me a customer service email address. I plan on contacting the Attorney Generals office also.

During a phone conversation to renew my virus protection software the call was disconnected and I could not complete the renewal. My credit card was charged 69.99 for the renewal but no information was passed on to me on how the renewal was to be completed. There was no confimation of the sale, the charge to my credit card or any indication that I had purchased the renewal.

When I called the number McAfee listed on my credit card bill I was dumped into a massive phone mail circle which attempted to push all callers to the MaCafee website for disposal. When I finally found a recording on this phone mail circle that stated " press 1 for refund info" I was automaticaaly disconnected. I repeated this several times thinking that it was an accidental disconnect but each time they disconnected my call when looking for refund info. When I finally was able to get a live account rep on the phone and get the refund paperwork through MaCafee refused to allow me to speak to a supervisor stating that my concers would be passed along to a supervisor.

I hope the refund will go through and I would advise anyone not to count on MaCafee for voice to voice communication as they don't seem willing to speak to anyone.