Intuit Quickbooks Reviews

If you are here looking for reviews to help you decide if you want to use Quickbooks. Read as many of these reviews on BBB and run don't just walk away RUN FAR AND FAST. It is so hard to get away from once in their web as most reviews have stated. They bleed you dry of your money. They take advantage of their clients and all because they know once on Quickbooks it will cost a fortune and take a lot of time to get away from it. And it is just getting worse. If you have not priced Enterprise do that now because just like the have phased out the Desktop software they will phase out the QBO software.

I noticed suspicious activity involving my QuickBooks (1-888-821-6854) account and became concerned about possible fraud. I recommend reviewing your account activity carefully and contacting Intuit through its official support channels if you notice unauthorized changes or transactions. QuickBooks advises users not to share passwords or verification codes and to report suspicious activity promptly.

⭐ **1 Star**. I am extremely disappointed with QuickBooks Online. I recently migrated from QuickBooks Desktop, where I never had problems with Instant Deposit. Since moving to QuickBooks Online, Instant Deposit has not worked properly, and I have called support numerous times without any resolution. I have spent hours trying to fix this issue and keep getting passed around with no results. I expected much better service from QuickBooks.

I have been QuickBooks desktop customer since 2013, desktop bundle subscriber since I registered my small bookkeeping business. I do not like QBO and never recommend it to my clients, unless they absolutely must have it or their business has a simple structure. QB desktop software is great; however, yearly price increase is killing it. They constantly push to switch to online version, which is far from great. convenient for business owners- yes, it is a nightmare to work in, not user friendly at all, but that goes to any online accounting platforms like NetSuite or Sage. I never really had any issues with Intuit, until this year.

Worst company I’ve ever dealt with. They take, and take and keep taking without any care of you or basically. They will keep taking til you cancel their horrible service and move on. I don’t bad things upon anyone but if you were on fire and work for Quickbooks ain’t nobody gonna help thieves, and all around pieces of human garbage like quickbooks. No wonder there is no middle class or anything like that. Heartless, soulless pieces of garbage will always welcome bad karma for big profits. Straight scumbags

I'm a small business owner using QuickBooks Online for a little over 1 year. I would have suggested the use of this program till.... Everything going completely south July/31/2026. While getting into my mobile app to sign in, I quickly realized the mobile number and email, to send verifications to, has been changed! I used my biometrics to login and check that everything was alright with my account. After confirming everything appeared good. I called support immediately! Support helped me quickly, to start an investigation. Before we are done with our call, the fraud team had caught on to this issue as well. This all doesn't sound bad to this very moment, I understand, but this is where the story turns.

⭐ 1-Star is 1 too many. This has been one of the worst customer service experiences I have ever dealt with. QuickBooks/Intuit has created an endless cycle of transfers, wrong departments, conflicting information, and absolutely no resolution. My account was locked and flagged for suspected fraudulent activity, which prevented me from logging in. Yet I was told that fraud payments could still be processed through the account. When I asked how I was supposed to stop or manage those payments, I was told to log into my account—which I literally could not do because Intuit had locked me out of it.

We have been a QuickBooks customer for nearly 2 decades with our small business. With no appreciable change in our need from their software, we have seen our cost with this company go from around $400 every 4 years for a desktop edition of quickbooks, to (with this most recent price increase) about $6700 every 4 years. SO $100 per year to $1600 per year. This is vile entity that will absolutely, unflinchingly take advantage of your hostage situation.

Absolutely terrible! Especially if you're using an ipad. When I first started using it, it was good. Than they constantly started tweaking and making updates that have tremendously interrupted my ability to give quotes and seamlessly do business. I would delete it tomorrow if I could. Terrible product! Save yourself before your business is reliant and can't delete without losing valuable information.

Quickbooks online is a great tool for my company, but... We are being nickel and dimed for capabilities QBO already has such as custom fields, credit card charges (charge existing card 3.5% vs. request card info 1.99% fee), and all other features. Great tool but when you start charging for this and that which is already part of the software which is imperfect and has bugs that the consumer experiences lost time lost money, the least you can do is offer full options and let the software itself shine and sell itself for more customers... But will QBO listen to customer, will they respond? Lots of surveys to customers in order for quickbooks to minimize cost, maximize profit, all at the expense of its users.

Honestly, I'm surprised they're still in business. I have clients who use Quickbooks to pay their contractors, so I set up an account with my direct deposit info, and initially the account kept getting closed. After several long conversations with them, they got the account open, but when a customer sent an email trying to connect to my account so they could pay me, the system kept just erroring out. Talked to them on the phone and, after hours of conversation with multiple people who clearly couldn't identify the problem, the rep said "it's best if you just give the client your direct deposit information directly." Ok, so what the hell is the point of this product? Absolutely insane that they take people's money and yet can't manage to get people paid.

I end up losing tips because they apply to future invoices instead of just being tips. They have a solution but I have to go back and create a separate invoice which seems shady to me and it messes up the accounting. The prices are not really worth it when the system constantly is down or glitching.

I have been with Quickbooks since 1995 - Desktop Version worked fine except for a few years ago I had about 5 invoices that were paid and would show up as not paid and send out invoice due notices. QB told me that there was something wrong with my file and they would fix it. I made the mistake of letting them access my computer and was watching what the agent was doing. I saw that he was going to delete my account - he said, "Don't worry. You paid for back-ups and I have a copy here." He then proceeded to delete my account and then reinstalled the back-up copy and what happened? My back-up was corrupt and he asked when was the last time I made a back-up - I said I paid for daily back-ups - Lucky I had a back-up I did at the end of the year for my accountant. But it is now August, so I had to take all of my paper copies and input 8 months of invoices and expenses that took me three months to enter-

Why are you charging a fee for every invoice process through QuickBooks and then another fee for credit card processing. It is an outrageous price to pay on top of me paying for having QuickBooks. QuickBooks is literally eating my profit. I will be working just for the "luxury" of having QuickBooks.

If I could leave a negative star I would. This new online version is a pile of s***! I have been using QuickBooks for over 25 years. I will be migrating to Peachtree or some other program. This is a load of crap and the conversion from desktop to online changed the look of the estimates and invoice. You have to relearn the whole program all over again. If you are considering QuickBooks STOP! I am trying to figure out the best way to migrate to another program. The online version is so much slower and not as responsive. I feel like I am waiting on it all the time. Not a time saver for sure!

Now, it’s 2026, my 2025 QuickBooks are a mess, I still needed my 2025 taxes done. I tried to clean up myself but needed bookkeeping help so I purchased QB One Time Cleanup for $1000.00.

If see you Sanjeed I'm gonna slap you! Don't use these people but obviously you're here because you're complaining like every one of us. But it's the least I can do. Quickbooks sucks. Their reps are pussies. Who will give you the runaround just to avoid you talking to finally a supervisor after an hour, who will finally make a decision but not on your behalf... I had to break the customer service Rep - I told him stop repeating what you're saying to me and to go get it done now, I told him hang up the phone and go get somebody to do this now. Finally after an hour of their bullshit they gave me a more expensive plan but for half the cost (oldest trick) of which equaled more than I was originally paying anyway. I fired them and got somebody else, there's a company called Patriot on the East Coast. I totally recommend them

I called, and they sold me an unlimited version that was in fact an upgrade of my original software. After 5 HOURS on the phone, the rep said he had spent too much time on the phone and could not help me get my last two payrolls up and running. He said I would have to purchase yet another subscription (that makes 3).

I have used Intuit QuickBooks since 2006. The force of payroll tax before it's due is ridiculous! In these times of economic hardships, it definitely shows a lack of care for the customers. The reasons I signed up are no longer present. What is the profit from interest earned and who earns it? In this economy, business owners have enough on our plates without having to worry about a service that is supposed provide assistance but provides oppression instead. You title the withdrawal as Quickbooks tax withdrawal, not UST/IRS withdrawal. Why is that?

I have used Quickbooks for over 15 years but we are now looking for a new software program to do our payroll and probably our accounting software. On July 1st Quickbooks made a policy that no longer allows us to pay our own payroll taxes. Instead, Quickbooks takes the taxes each time we run payroll and holds them until they are due. Meanwhile QuickBooks gets to collect interest on my money and I no longer get to! Is this even legal??? QuickBooks withdrawal funds from my account today when these taxes are not even due until February 2027!!??

We have used Quickbooks since we started our business in 2016 but we are now looking for an alternative software program to do our payroll. On July 1st, 2026, Quickbooks made a policy that no longer allows us to pay our own payroll taxes. Instead, QB takes the taxes each time we run payroll and holds them until they are due- meanwhile QB is collecting interest on our money! How is this legal?? Some of the taxes QB took from us on July 8th, 2026 are not due until Feb 2027!!! I DO NOT recommend using Quickbooks. I am very upset with the changes that have been implemented with payroll taxes. It seems highly illegal and I hope to see a class action lawsuit against this company.

I am so disappointed with Quickbooks Online. I hate the bombard of advertisements. It is annoying every single time I open, re-open QuickBooks especially when every renewal the cost is constantly increasing. Last year I paid $1,242 for the premium annual subscription in a single transaction to save. This year my renewal is $1,512 – NO WAY! I have been with them for years, since desktop having other accounting options. This year is my last year 2026. I will try REI Hub that works wonderfully with TurboTenant or Zoho Accounting, I’ve used their Invoicing successfully for many years. I HAVE OPTIONS and it’s time for me to move away from the manipulation of QBO. Bye, Bye! Vajk Properties LLC

Poor customer service. You don’t get to speak to a human, only to an AI that doesn’t understand what you’re saying. Worthless company with an app that doesn’t work.

On July 1, 2026 QuickBooks automated tax payments to federal and state agencies. They are drafting all tax payments on the payroll date and holding our funds until the due date of the payments. On July 3rd (our first payroll date after July 1) they drafted federal and state tax payments due on July 8th, accrued state unemployment tax payments due on November 2 and federal unemployment tax payments due in Feb 2027. They are holding our funds and gaining interest on them and we are not. This must be illegal and they need to give us the option of making our own tax payments or drafting them 2 days prior to the due date. We will be searching for new payroll software immediately and will report this to every regulatory agency we can find. There is also no way to discuss this with anyone at quickbooks except through a feedback button or online chat. This is absolutely unacceptable by all ethical standards!

QuickBooks Online's new automated tax/filing system is terrible. Quickbooks should not be able to take money that it not theirs away from small business owners and hold it where we cannot access it. This is borderline theft. And, how I'm I supposed to trust that they will actually pay our taxes on time and accurately? QuickBooks needs to change this to stop taking money and control away from the business owners who use their product. We will be looking for other options because this is absolutely not ok. We've not been loving QuickBooks for quite some time, and this makes it 100 times worse. Not a good update! They need to give us a way to opt out of this change! It's truly awful!

The wonderful Quickbooks has implemented a new tax payment system that now takes Federal unemployment payments in July of 2026 that are not due until February of 2027 and placing it in a holding account. Customer service insists that Intuit is not making money if this is the case and they have 10000 customers at 42.00 per customer it is $420,000.00 that they are holding for approximately 8 months, but they are not making any money??? I asked if my money was in a non interest bearing account and was not given an answer. Quickbooks would not issue a refund either. You would think that quickbooks attorney's would have come up with a better solution to the withdrawals from customers' accounts. This sounds like a class action lawsuit to me.

I would give it zero stars if possible. I've used QB Online for several years now. For the most part, no problem. Every now and then something will upgrade, maybe a bug, but it will be working again correctly within a week or so. Now, all of a sudden I have several issues with receipts. Some that I have saved from email as a PDF that never had an issue before, are now not uploading under receipts. Others that I just took pictures of and uploaded from my phone, show up for me to match.

After 20 years with QB Desktop for my small business I attempted to cancel my subscription which had auto renewed approx. 2 weeks earlier and obtain the 60-day money back guarantee for the following reasons, the annual subscription cost had ballooned to $1,220.81! I followed the online instructions to cancel my subscription; however, in order to receive the refund I had to either call customer support or use the online chat. I attempted to use the online chat, which navigating to it for cancellation was a confusing process, to say the least. After providing my credentials for the 5 time, the chat tried to sell me a lower subscription services to maintain access to my records. I declined, stating that QB policy which is stated on their website clearly states that I would have access to the data for 1 year after cancellation.

Initially I was excited about converting to QB's online from desktop (I've had three companies on desktop for over 20 years), what a huge mistake. I will be cancelling my online subscriptions as they have zero support, when you get someone on the line they do not know what they are doing, they state that they'll put you on hold for 3-4 minutes to do research and come back with no help. My sales guys has not returned a single email, even after he responded to my email where I listed all the issues I had and he said that my frustration is completely justified and he would escalate to a senior onboarding management team member. I had used online QB's in the past and had no issues, but it is completely different now.

If there was a zero, I would use it. Quickbooks online payroll has lost one of my employees. Just gone. I've been told to wait for the engineers to fix the "code break" that happened during one of their weekly updates. I have spoken to customer service 4 times now and am being told to wait on the engineers. Was told by Adalberto, a supervisor, at the next level help team, that he was the top of the food chain as far as it goes for customer support. How does a billion dollar corporation lose my information and not have back up to be able to provide it to me? I can't take my payroll business anywhere else at this point as I have no historical information for my one employee. Their prices have gone up and their customer service is nonexistent. What a joke they are.

I have used QB Desktop for over 40 years. I love it. What I don’t agree with is you don’t have an option on keeping an older version. You have to pay for a subscription every year. I’ve sold my businesses and will only be able to access as Read Only for one year. Government requires a 7-year period for audits. I do not want to pay $1800 a year to keep files. The program and data are on my computer. I own it. Why do I have to keep paying? Does not seem right.

I was forced to switch from desktop (which I have used since 1995) to online and the product is horrible. Everything takes twice as long, and the automatic tax withholding is problematic. Intuit has the worst support. I have been on several phone calls, and I am currently on the phone for over an hour, and they refuse to fix my issue. Do not purchase. The product is way overpriced for all of the hassle. Very dissatisfied customer.

OBJECTION to Mandatory Auto File & Pay Requirement – QB ONLINE. I am writing to formally object to the recent change requiring businesses to enroll in automatic tax filing and payment through QuickBooks. This decision is UNACCEPTABLE!!!! As a business owner, the responsibility and authority to determine how and when taxes are filed and paid should rest entirely with me—not be dictated by your platform. THIS IS MESSING WITH THE CASH FLOW OF MY SMALL BUSINESS!!!!

I have been shorted bank deposits and now I am being charged for account support for inquiring about withheld deposits to my bank account. 10/10 do not recommend.

Horrible company. Locked me out of my QuickBooks 2021 desktop and basically offered me a very expensive online option or I was out of luck.

Beware. While I am satisfied with the QuickBooks product so far, I am very unhappy with the bank that poses as a QuickBooks bank called Greendot Bank. When I opened my QuickBooks account, I was offered a checking account with a debit card to charge my Business and integrate with my account. I thought that Intuit was reputable, so I opened the account. When $2,070 was stolen from my account, I learned that they use a bank call Greendot.

Intuit has really caused me a lot of stress. They opened an account and were suppose to close it but for over a year they are unable to close this fraudulent account. They charge our bank account every month. Every month I am spending 1.50 hrs or more trying to get this account closed and get our money back. Really has gone on way too long. How many people get charged and never notice. I am so tired of dealing with this.

We had a data breach from QuickBooks. They pulled 2k a day from our business account, we had to cancel bank account due to their fraud and now they want to charge us stop payment fees too on 4 dollars due to their breach.

I have used QuickBooks for over 20 years. When it works it is great. Unfortunately, if you have a problem, it is the worst. Even simple problems can take 4 or more hours of inexperienced agents on a support phone call. The Support is horrible at best! One time I spent over 40 hours getting a problem resolved. Every time I called about a problem, the agent says "can I put you on hold for 3-5 minutes while I check my resources". This means they don't know what to do. I have to keep calling back until I get lucky and actually get someone that knows what they are doing. Today I was on the phone for over 4 hours to support only to be told to send them a message through the "help>send feedback>bug report. I have sent messages this way before and have never had a response. I would suggest staying away from QuickBooks.

OBJECTION to Mandatory Auto File & Pay Requirement – QB ONLINE. I am writing to formally object to the recent change requiring businesses to enroll in automatic tax filing and payment through QuickBooks. This decision is UNACCEPTALBE!!!! As a business owner, the responsibility and authority to determine how and when taxes are filed and paid should rest entirely with me—not be dictated by your platform. THIS IS MESSING WITH THE CASH FLOW OF MY SMALL BUSINESS!!!!