Verizon Wireless Reviews

I visited my local Verizon in Greensboro NC and the service was excellent. They did not try to sell me something I did not need. They were very honest and I as a 25+ customer of Verizon appreciated that the most.

I have to say we received the best customer service from ** at the Amherst, NY store. (3010 Niagara Falls Blvd.) She was helpful, pleasant & professional. I applaud her for her customer service.

Stopped in to the Verizon store in Pembroke Pines FL and met an associate named Ben **. He was AWESOME. Best service I have received with all my visits. He understood my issues and I left there satisfied actually really impressed. He reviewed my account and did somethings no one else thought to do to help me. Thanks Ben. You rock!!!

Best experience with Matthew in Asheville store in the Skyland Plaza. He was extremely helpful and professional. I first went to Black Mountain and the store manager was a complete idiot and completely rude as well as his assistant. I almost returned my phone and switched carriers if it wasn’t for Matthew.

I regret switching. Verizon is the absolute worst mobile experience you could imagine. Stay far away from VERIZON. Customer service does not exist.

I contacted Verizon to request a FRAUDULENT accouunt they submitted on my credit report be removed. The agent advised they have determined the account to be a fraud. She stated "I" must contact the credit bureaus and file a dispute. I told her I did so yet Verizon "confirm the account details were accurate" and the dispute was denied. She then stated Verizon can only remove it if I obtain a police report and email to them. I told her I believe the oneness is upon them for opening an account especially since my credit report was frozen at the time they opened the account. I was told that unless I now go to my local police or file an identity theft report online through the FTC, they are unable to remove the fraudulent account.

I wish there was a zero star for Verizon internet company! I cancelled my Verizon internet on the 1st of the month after they doubled my agreed monthly price. They still billed me the full increased amount at month's end for service I never used. When I called to dispute it, they ignored the problem and sent my account to MRS Innovative Solutions, who bombarded me with daily calls, texts, and emails. I paid an unfair amount just to make it stop. Keep records of everything and read your contract carefully. I would never ever recommend Verizon to anyone.

We had a service with Verizon for four years, and when we went to cancel, they immediately shut off our service when we requested it stayed on until the end of the billing cycle and then close the account. I called, and it was put back on. We returned the equipment before the end of the billing cycle and then continued to get charged for 3 months after returning the equipment and closing the account. And after a phone call every month for every charge, we have gotten one of the three months back. I guess Verizon will just get to keep an extra $200. Seems predatory, manipulative, and an abuse of funds. We will never work with Verizon again. We have switched all current accounts from Verizon to T-Mobile!

15+ Years of Loyalty. When I Needed Verizon, Verizon Wasn't There. I have been a Verizon customer for more than 15 years. Fifteen years of paying my bills, relying on their network, and choosing to remain a customer even when less expensive alternatives were available. I never imagined that the relationship would end this way. In February 2026, I began reaching out to Verizon because my monthly bill had become financially unsustainable after some major medical issues. I wasn't asking for free service. I wasn't asking Verizon to erase my obligations. I was asking for something remarkably simple: an opportunity to move to a more affordable plan so I could continue paying for service and remain a customer. Instead, I was repeatedly told that my outstanding balance prevented me from changing plans.

After I ended service with Verizon, they sent several "last bills", the majority of which were wrong (such as continuing to charge for service that has been disconnected, equipment returned). To talk to a customer service rep about the errors, I had to first get through their AI thicket. The AI hung up on me several times, telling me to use online payment portals. I basically had to lie to them and tell them I wanted to set up new service before they would let me through to a rep. And then they wanted to charge me $10 for the call - totally abusive! I should instead send them a bill for the time I spent trying to correct THEIR errors.

I purchased a brand new iPhone Max Pro in spring 2026 for my son, and within 2-2.5 months the phone stopped charging internally. After constant multi-hour calls with tech support, trying to fix and resolve the issue Verizon sent me a refurbished phone but still expects me to pay off a brand-new device. Since I can't factory reset the phone because phone battery died, Verizon expects me to just send them back the non-working phone that has all of my son's personal information, credit cards in wallet, bank accounts, emails, photos, etc. They told me that once Verizon receives the phone back, they will personally factory reset it. I told the rep they're nuts; I'm not trusting anybody with all of my information and potentially fraud my son's identity or use his bank cards, so the manager at customer service tells me to go into a Verizon store and they'll be able to factory reset it, which was a complete lie.

If I could give it a zero I would. Worst customer service of any company ever. Was with them over 20 years. I tried several times but nothing for loyalty. Then when I cancelled no way to call them or get them as they locked me out of my app. No way to call them. All AI never a real person and kept billing me when I cancelled service. Absolutely terrible. I will never return. Now no change in service and saving much more in the same type of unlimited plan with AT&T and a new phone.

My wife, daughter, and I went to a Verizon store to purchase new phones and switch providers. Before agreeing to anything, we repeatedly asked the sales representative what our monthly bill would be. She told us it would be $178 per month, and when we specifically asked if that was the all-inclusive price, she assured us that it was and that our bill would not increase.

Verizon has the worst customer service I have ever experienced in my life.

Doing my head in. Cancelled my service for no reason all because of a misunderstanding. And it sounds like their employees are hired overseas.

We went to Ireland for a wedding and had no service the whole time we were there. We couldn't even call one another and they're trying to charge me $546 for service I never had. Also we tried to get a data box for Internet and it was not compatible with our area or our cameras and we brought it back approximately three hours after they sent us home with it in the box in the plastic and we canceled the subscription yet they charged us three months in a row and are still trying to charge us for it. Pay over $300 for a business account and we're really tired with the poor service.

To whom it may concern. I was told by the agent that signed us up that auto pay was established and qualified for discount. I got a notice that it wasn't so I re-entered my bank information. I talked with an Verizon Representative who confirmed that I was enrolled in auto pay and discount. Later I received a notice that I was un-enrolled and subject to a $20 fee. I again talked with agent who confirmed that I had called in but there was nothing he could do to help. And, now they won't let me enter the bank information. There plenty of funds to cover any fee. This kind of behavior by Verizon was the reason we left the first time. We will start the search for another provider. Hopefully, Musk, will be in the game soon. Beware of poor and misleading customer service if you sign up Verizon. Verizon bought my previous provider who provided great service.

Many of the reps on the phone are clueless. Most likely outsourced overseas, and only know how to be polite - not to solve the problem. Also, if you chat online when voice reps are not available, when a chat goes to idle status (cause they are taking time to read manuals), you are often reconnected to a different customer representative.

Power supply of our Verizon wi-fi box stopped functioning. Went to Verizon office, 1h drive one way, for a new supply, only to being told that they cannot help. My box is 2 years old, so they don't carry spares for it. I will have to pay for the whole new setup, box and supply. But I cannot do even that because my name is not on the account (it is in my wife's name). The only thing I can do, according to them, is open a new account in my name, that is sign up for a contract including cell phone line, pay for the equipment including phone, and pay for the services I don't need. Solved my problem by buying new supply on eBay for $5. Thank you, Verizon, for your extraordinary (extraordinarily poor I mean) customer care.

Their customer service is the most frustrating thing to deal with. I have called about 14 times for a credit that I have a text message saying it is approved to be put on my account. I have had 3 supervisors say they would call me back and not one of them did. I have gotten the runaround so much when I am not talking to AI!!! They charged me a $329 damaged device return fee for a phone that was not damaged--not a mark on it--- It is an SE and I have had it for several years and it started getting green lines across the screen and the sound was going out. I was told by them that was a hardware error and I would not be charged. They sent me a refurbished phone to replace it. I have been paying them for insurance for years. Why I ask you.

I'm so frustrated with Verizon. An additional line and the new phone was added without my authorization. I been trying to resolve this since July. The phone was sent back with the returning label. The phone was never activated, used or had any activities, yet Verizon has not resolve this. Was transferred to many reps promising to stop/remove payments and issue a refund. Yet, I am still calling back and repeating myself. I hope it gets resolved soon. This is poor customer service, when Verizon is at fault.

Horrible. Avoid Verizon Wireless — Deceptive Billing & Unhonored Price Quotes. Verizon’s automated billing system is fundamentally broken. After being given explicit written commitments via text messages, live chat, and in-store reps for a guaranteed $96/month rate across 4 lines (including promised $20/line loyalty credits and Mobile + Home discounts), Verizon continuously strips the discounts from my account every month. To make matters worse, unauthorized third-party streaming add-ons like YouTube Premium and Hulu keep appearing on my bill without my consent. Frontline agents confirm the mistakes and send text promises that it’s fixed, but the backend system wipes out the credits on the next cycle. I’ve wasted over 100 hours dealing with endless runarounds and have been forced to file complaints with the FCC and the MA Attorney General just to get Verizon to honor its promise.

Please don’t connect with the company; they are the worst company ever.

Please don’t get Verizon business service they are unethical, very bad service. And untrustworthy.

Verizon Wireless — Disappointed and Feeling Trapped as a Customer. Verizon advertises having some of the best wireless coverage, yet the service in my area is unreliable. I am paying for a service that does not meet my needs, and when I contacted customer service for help, I was disappointed to find that no real solution was offered. What frustrates me the most is that Verizon expects me to pay over $500 in remaining device payments just to leave, even though I am unhappy with the service I am receiving.

ABSOLUTELY THE WORST!!!!! I have had a business internet account for about a year now and NOT ONCE has my bill been the same. Bouncing between $67 to $222. I was sold on this being a 'no contract' plan but when I went to cancel.. I have to pay the remaining 3 year contract for using the internet gateway (that I was NEVER told about). We move a lot so I know to ask about contracts. On top of that, I called every month to inquire about my bill change and every call I was told "oh you will get a promotional discount" - absolute hogwash. The next month my bill would go up!

After over 10 years of being a loyal customer, I decided to switch carriers for coverage and cost. I called Verizon in July and paid my account and all devices off in full. In September, I received a bill for over $400, and I called customer service, and explained that I cancelled my service. The CSR said he saw the notes, and would take care of it, no issue. A couple of weeks later, I received another notification that I owed the over $400 still. I called again, and once again the CSR said she saw the notes that I paid my account and all devices in full, and she would take care of it. A week later, I received another notice in email that I still owed. So I called again and received the same response, that the CSR saw all the notes from July and that the account and all devices were paid in full, and that they would take care of it, and I didn't have to worry.

I tried to switch to a FIOS internet plan to my new house since it was in a serviceable area. I have never had service with them. I also attempted to switch my cell phone service. Over 5 hours on the phone for pricing, switching and figuring out everything. Issues with adding my son's line after since I did not have access to his IMEI# at the time of service. No one could find the order either on the phone or online. I was also at one point told I had to go into a store. A manager seemed pleasant and made the appearance of helping to just be put in the perpetual loops of ineffective help. No one knows what they are doing! Even the AI upfront voice picked up on the confusion and told me I couldn't be helped. It was a nightmare!

If I could leave less than 1, I would. I finally decided to upgrade my phone and ordered it online. It’s a free overnight shipping so it says. Evidently, you have to be home and available from 0800am to 9pm to sign for it. Verizon/Visible will not allow for you to electronically sign for it OR pick up at the UPS and sign there. They said must be at home. I have a full time job and even if I didn’t who wants to sit by the door for 13 hours making sure founding miss the UPS person. When I contacted Verizon I was told I should have was their policy when I agreed….for shipping? Now UPS has to make two attempts and after that the phone will go back to Verizon and once they scan it in, they will give me a credit. I have been a loyal customer for over 14 years. Once I am credited, I will be switching carriers. Everyone else must be calling out sick to work or don’t have a job.

Went to a retailer to purchase two Apple iPhone 18 Promax in Burgundy. I was paying cash for these phones and the service rep asked for my ID and some other information that made me remind him that I was paying cash for my phones. He told me Verizon requires a soft credit pull to verify account information even though I was paying cash and no financing was requested. I was shocked and called 611 to asked why they needed to do a soft credit inquiry on an existing account when I was paying cash. Needless to say I got the ''that's our policy routine answer." I was very annoyed and told them they could verify an account holder another way and that I felt this policy was not necessary. I am not a fan of a company pulling my credit when I am not applying for credit. I heard all wireless companies do this and I am still bothered by this practice.

I went in to the Ann Arbor Verizon store on Saline Road to drop off a phone that I was trading in for a new one. I was told I had to check in and wait in line, which I did and was told by the app that there was one customer in front of me. I stayed in that queue for an hour, by which time I'd left and cancelled Verizon's access to my phone. For all I know, I'm still on the wait list. This would be bad enough if it were a one-time experience. But it's about par for the course with Verizon. Every transaction with them is a nightmare. When my phone dies when I leave the country (which it did three trips in a row), it requires several hours on the phone with a representative to get it to work. When I cancelled a second number on my phone in hopes of getting it to work overseas, it again took several hour+ calls to do it - and then Verizon continued charging me for the cancelled number, which took even more time to resolve.

Do not recommend!!!! I spoke with Verizon 2 weeks ago, they said they would put my device payout on hold until I received my buyout money from ATT, they lied!!! $918 taken out of my account without authorization!!! Said they would refund me and I received a credit instead!!!! Nothing but problems since I had them!!! Do not switch!

I would rate ZERO if I could. I disconnected TWO days into a billing cycle and was billed for a complete 30-day billing cycle "per their policy". This is a huge rip off costing me about a $150 for no reason. I would never deal with them again. I went with Mint Mobile and cut my bill by 2/3's. Remember to cut billing prior to a billing cycle end unless you want to pay for the full month for no reason!!

Extremely disappointed with Verizon’s customer service and billing process. The level of incompetence and lack of communication has been incredibly frustrating. Our account is showing as overdue and our services were disconnected, yet we have been given completely conflicting information. Customer Service has told us that we do not owe a balance, while the Finance/Billing department insists that we do and is threatening further disconnection and requiring cash payment.

We just set up a Verizon business account, magically 2 additional lines were added to our account so be very careful. Don’t know what’s going on but watch your bill. Something is fishy!!!

I keep getting calls from scammers saying they are Verizon. I've reported this to verizon fraud dept. I asked them to send out a blanket text to the customers that they don't call. They are capable of sending a reminder of your bill that not do for 2 weeks then they give you the option of paying after the due date. They can't seem to warn customers; but they can sure send the bill. I'm a verizon customer with 5 phones which they are more than happy to get paid yet can't do a simple task. THAT'S CUSTOMER SERVICE. I think I'll change.

I would give NO stars if I could…. I have been with Verizon for 20+ years and just left. I was the owner of the account, and it was worse than buying a house 4 phone calls later, at least 45 minutes per call, I think I got the ownership over to my daughter. We also got WiFi and cable because we thought we were saving $100 a month; the first bill was about $150 more than we were quoted. Absolutely terrible company; they couldn't care less about existing customers. Will NEVER go back to Verizon.

Verizon AI avoids connecting with a live agent. I could not get connected with a live agent, and the AI connected me with AI, then hung up. Horrible, Horrible experience. If you are late on your bill, the AI will disconnect your service after one month late and then will not allow phone calls, even if you are in dire need to use your phone. This is after 13 years as a customer. There should be some laws protecting against phone disconnection for one-month late payment, especially when the care of the elderly and children is involved.

Worst service ever! Customer service is trained to lie. Have been trying to get help with my phone for 2 weeks now. Finally they said they would send me a new one. Next day delivery. Two days later it came. Wrong phone. Called yet again. They again told me they were getting order ready and would call me back in a few hours. Gave me his name and said I could report him if he didn't. Well he didn't. And I am not even going to bother calling to report. They DO NOT care! One lie after another. We will be leaving Verizon and I recommend others to do so also. For those thinking on getting Verizon do so if you like no customer service and to be lied to constantly!

Verizon was one of the best Service providers but really has lost of trust. Poor customer service is the reason. So many issues. I’ve been with Verizon close to 20 years now. It’s time to change.