Verizon Wireless Reviews

Verizon Rep Koda provided outstanding, excellent customer service. We’d had Verizon cell phone and/or internet service for 20+ years and a recent move to an apt with exclusive non-Verizon internet service meant we had to cancel our Verizon internet service, so We lost the discount on our phone service. Koda worked his experience and knowledge and internal Verizon resources and found we could still qualify for an equivalent discount by switching to a simple account plan. Our move is temporary and we plan to buy a new house and return to Verizon for internet; thanks to Koda for Keeping us happy, satisfied Verizon customers for probably another 20 years!

Verizon Authorized Retailer, 10651 Garden Dr, Aurora, CO, 80012. I want to thank all the people who worked in the store 7/13,7/14 and 7/15. Their consideration and help was wonderful. I was transferring my phone to Verizon from Xfinity. Xfinity made it extremely difficult to keep my phone number. It took the Verizon employees two day to get Xfinity to transfer my number. The problem was all due to Xfinity. After they got the phone number they helped me set up the phone. Even though it was extremely difficult, their help and consideration is greatly appreciated.

If you call Verizon Wireless customer service and a customer service rep whose name is Vhavna answers, you have hit the Gold Standard in customer service experience. We called for a particular reason and were immediately given three options, the third being way better than what we were expecting to get. Vhavna expertly took us through processing our selected option, courteous and efficient in every way. Our experience with Vhavna secured our loyalty to Verizon Wireless. Verizon, you have a real gem working for you in the very competitive phone market. This review is written after having visited two Verizon stores and a prior call in to customer service, all three which were not as helpful to us, although everyone was pleasant and cheerful in trying to help us.

I’d like to share my experience with an unusual Customer Service Rep from Verizon Wireless for the first time in 14 years! Yes, that’s how long I’ve been a customer with the carrier since 2011. I have been in escalation for nearly three weeks going back and forth and given the complete runaround. However, I came across this supervisor by the name of Amiya. When I tell you, there needs to be a training manual designed behind her professionalism. Her patience, customer recall and recap, de-escalation tactics, listening, and reiterating skills were on point. Call handling time and call wrap up was SUBERB! Being trained in inbound telecommunications myself, I haven’t seen this type of Customer Relations in a long time. It’s my pleasure to write this recommendation. Amiya, keep up the GREAT WORK!

Two days ago was in 1650 Coshocton Rd Mt Vernon Ohio store for upgrades on two phones and new iPad. Not able to receive promos suggested because flag on my husband that he had reported phone stolen. Was never stolen, he didn’t report it and further, he had used the phone for a few years and paid for it every month. Make sense? 3 hours later and 6 individuals later, the situation was finally corrected. By the perseverance of employee **, he constantly worked on until complete, consistent are ou with new phones, new pad and promos. Every branch of Verizon needs a **. Thank you, **!

I switched over from T-Mobile and was offered a $40 plan with a free tablet. I accepted and thought I had a deal. Called because the tablet would not accept calls or make calls out. Verizon said that I needed to activate a plan on the tablet for it to work. Cool. I don't need a plan, so I just connected to the wifi. Later on, I receive a bill for over $100 and was charged $37 for a plan on the tablet. I stayed on the phone with customer service for hours, and I do mean hours, for them to not want to take the charges off on a tablet that I did not activate a plan on and that does not work. So, guess what, Verizon, send me a return code so I can ship y'all this bullshit back asap. Glad I kept my phone when I switched over. Long story short. Verizon Customer service sucks, and it makes Verizon as a whole look extremely bad. T-Mobile wasn't so bad after all.

This used to be the best cell phone company but I can now read it as the worst. I have spent hours being outsourced from the United States not able to get back to United States. Routed to the Philippines, Croatia. No one knows what I'm trying to say and after hours on the phone no one fixed my situation and I could not get someone to transfer me to the United States. I am extremely disappointed and after 21 years with this company I'm I'm over it. You lost me.

I recently canceled my Verizon account due to cell service. Before our new cell provider could pay off our phones, Verizon stole the money from my bank account. We were not on direct pay, so this withdrawal was not authorized and, illegal and considered fraud. This is so shameful that a large company like this can steal from someone.

Do NOT believe anything their corporate reps say. We were quoted a price from the rep during an upgrade. When it didn't happen on the bill, the shrugged it off saying the rep made a mistake. I showed them all our notes and who we spoke to. The couldn't care less. It is no wonder why they lost 20,000,000 customers over the past three years. They don't care about their customer.

My name is Philippe N. and today I went to switch my previous provider to Verizon. I had met a very professional young lady name Kali ** who was amazing by the way she solved my concerns in a very perfect time. I m very confident to choose Verizon if I can meet very professional associate like the agent I met at Springfield Illinois Verizon store located at the mall who was kind, professional and quick. Thank you Kali and Verizon. Philippe N