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Verizon Wireless - Billing Disputes

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Julieanne of Manteca CA (6/13/03):
On June 6th I made a payment of 191.00 and Verizon charged my credit/debit card 456.20. It was reversed that night thanks to my getting the bank involved, but on Monday June 9th they put the charge through again and now I have had to cancel my debit card and contact all of the direct payments that come off of that card to charge them. Verizon says that they have sent a credit through to the bank but as of today June 13th nothing has shown up.

Angela of Reston VA (8/1/03):
Verizon Wireless charged me an additional $15 for excess calls beyond my basic minutes. The charge resulted because Verizon assesses minutes used even when the call does not connect. I tried to explain this to the customer service representative, who stated that they are in business to make money. She said that Verizon charges as soon as you press "send". However, the contract states "charges for calls that connect begin when you first press "SEND". Verizon refused to credit me for the calls. Instead, they suggested that I increase my minutes, pay an additional $5 per month. If I elected to do this, I would be obligated to remain with Verizon for an additional year beyond my current contract.

In most cases, cellular users are charged for airtime, not calls.

Katlyn of Bellevue WA (6/6/03):
I can not believe that this company is even allowed to buisness. I have never been lied to tricked or treated so rudely by any other company or person for that matter in my life. I had numerous billing mistakes and was billed almost $500.00 more than I should have been. When I called customer service I had to sit on the phone for about 2 hours dealing with it. Then they had the nerve to ask me to pay for the mistake and they would credit me. (Ha ha I really have an extra $500.00 to spend every month.)

Now this month they are billing me an extra $130.00 because they applied someone else's payment to my bill five months ago and just figured out thier mistake and and or course I don't have any record from five months ago to check if they're even telling the truth.

Their sales people are liars. I asked if I added my mom to my plan would I have to sign a contract on her phone and they said no. But surprise! The paper they said was a reciept was also a contract for a year.

Christine of Brooklyn (6/3/03):
I cancelled my account with Verizon as of September 2002 due to lack of service. They owe me $69.32 since 2002 and I have nothing but headaches trying to get my money from this company. I have spoken to a Supervisor that works in the Refund Department a Ben Robinson at 803-400-4297 for the last couple of months and eveytime I speak to him he tells me that I will be receiving a check and to this day I have not.

Cathy of Rockville MD (4/25/02):
The first complaint was in November of 2001, I noticed I was being billed for minutes that should have been covered under my plan. Between November and December I was credited various amounts to cover the difference of minutes used in my plan and those charged incorrectly. Each month I was told the representative could only issue two $50 credits per month and by the time my bill came in Feburary of 2002 all should be caught up. In December of 2001 I was credited $91 for an error on Verizon's part and was told again the second would show in January thus making the account current in Feburary.

Thinking things would "catch" up I ignored Feburary and paid the amount minus the $91. Well in March of this year when the account again showed a previous balance of $91 I called customer service. I spoke to Ms. Mattocks who said she would rescearch the account and contact me regarding the outcome. She phoned me a day later and said she had found where my account should have been credited the $91 and all would be taken care of.

Being very leery about this I said I would submit in writting our conversation to her supervisor in the South Carolina office and to the local office in Laurel Maryland. I must add during this entire conversation I threatened to cancel my service and was told by Ms. Mattocks (both times - original conversation and the follow up a day later) as well as my conversation with "Renee" in the South Carolina office today April 25th that I was under "NO CONTRACT" and I could cancel at any time.

As I was ready to just say the heck with it all and cancel since I was told today that the "credit" that Ms. Mattocks assured me would be on my account was not. I was transferred to Mr. Forston that I was under contract and it said so on the box when I recieved my new phone. That was the only place he said Verizon states the renewal contract. Well I have the box and it's not on it. It has been almost a year of runarounds I'd like to resolve.

This has cost me numerous hours of going back and forth to get this resolved. As well as the pure frustration of having one customer service representative tell me lie after lie. I just want to end my service with Verizon, recieve the $91 credit and move on.

Sohail of Dayton NJ (3/18/02):
I signed a contract with Verizon on Nov 22nd 2000. According to this contract I had 732-616-xxxx as my primary number and 732-616-yyyy as my secondary number. None of the invoices ever raised by Verizon were in sync with the contract. As Verizon made a switched posting between primary and secondary causing every single call made on weekend either to be billed or counted toward monthly allowance. This cost me huge bills.

Despite my reporting in March the matter was only corrected in July, Only three Credits were issued but another error was made on my account by not posting weekend allowance. I was told that I will receive credits for the entire period of my contract with Verizon which I never received and next morning my services were suspended. My contract expiry date was Nov 22 and my services were terminated in Nov costing me $350 in termination fee and 32$ in Tax.

By Aug 2001 I made the payments of $610.27 and can guarantee that by no means services provided by Verizon exceeds this amount when the services were suspended and further cancelled. They send the matter to collection and threaten me to pay over $1000/= or be prepared with a bad credit life. I paid to save my credit but is there someone to help me fixing these guys?

Dennis of Cupertino CA (3/16/02):
It started Dec. 2001, Verizon charged me $1.29 late charge on a $29.29 CREDIT ballamce. I called, complained, was told mothing could be done. Asked to talk with a supervisor and got the 1.29 removed from my bill.

In Jan. 2002 I received my regular bill out of Ranchocordova CA. and the next day received a late notice bill from Nashvill TN for $60.00. I called and was told it was a mistake and not to worry about it. Feb 2002 received my regular bill and then a second notice from Nashville for $161.00 and my phone gets disconected for non payment.

I call again and get a refund for the reconection fee and then a second bill for $160.00.

Same thing all over in March. Today I talked to Don #5741 who agreed this was a mess and would clear the entire bill amounting to $4.72

Robin of Las Vegas (4/6/02):
On 12/18/2001 I received an ending bill of $165.88. I called the customer service department and advised them that before they bought out Alltel, I gave the company a deposit of $250.00. I asked them if they could apply that to my ending balance and send me the remaining balance which is $84.12. They told me they have no record of my deposit.

They advised me to fax them a copy of my cancelled check and they would take care of it. I found the copy and faxed it over to their Financial Services Research Department. I called a few days later and was told by a Clint that the fax and copy were received and I should be receiving a refund within 6-8 weeks.

Today is April 6, 2002 and I have not yet heard from them. So I contact the customer service department and was told that my account is now in charge off status due to non payment. I was also told that the deposit I gave to Alltel is not being applied to my account nor will I be seeing a refund. I was given the phone number for the collections department and was told to call Monday, April 8, 2002 and discuss the matter with them, but as it stands now, I am being charged $165.88 for my last bill, and my deposit is void and no good.