Verizon Wireless - Billing Disputes

On October 26, 2011, at the Moline, IL V store, we added my wife to my plan with the understanding and explanation that if our phones do not work where we would be living in Fernandina Beach, FL, we could cancel this new plan within 14 days with no penalty. After arriving in FB the Verizon phones did not work. So on November 8, 2011, we went to Verizon at Regency Plaza and dealt with Kelly. Kelly cancelled all paperwork pertaining to this obligation. However, Verizon still charged me $273.59 for an early cancellation.

I called Regency office and was told that Kelly had quit her job. Approximately around December 6th, 2011, I called and then asked for verification of a refund of $273.59, and was told that a supervisor would look at this problem and call me back at my AT&T number **. As of yet, I have not received a courtesy call from you concerning this problem. On Saturday, December 24, 2011, I talked to Jeff ** (Moline retail store manager), through their number at **. He said my refund had not been issued at that time and he called corporate, then explained that the refund, if expedited, would come to me at the early part of January 2012.

If the claim could not be expedited, then my refund would be late January or early February 2012. On Friday, January 6, 2012, Verizon has not expedited their cancellation charge, so maybe early February I may receive this refund. As of February 2, 2012, I have not heard from Verizon about this refund as of this date! Well, finally on January 26, 2012 I received a partial check at the amount of $250.76 of what Verizon said would be refunded in full. As a customer of theirs for over 10 years, Verizon owes me $22.83. Why they kept this amount? It was not the agreement.

I am being billed from Verizon month after month with inconsistent and never adjusted invoices on a monthly basis. I have spoken to supervisors twice and I am again finding myself on the phone every month for the past 5 month's with 14 hours of my time spent trying to resolve this problem. I am current with all my bills with Verizon and I need to have my bill come in on the monthly basis correctly not having to waste my time with their carelessness. This is total ignorance on their part. I have notified them three days ago and they mentioned a supervisor would get in touch with me in 24 hours. No one has attempted to contact me. Please help. Thank you in advance.

I set up a service installation for my daughter Lauren Bailey online and was told that a $250.00 deposit would be necessary. Verizon deducted 2 separate withdrawals from my bank account in the amount of $250.00 each, totaling $500.00 together. I had to cancel the order before the install date and was only refunded $250.00.

I have sent them proof on several occasions and was told repeatedly that I would get my money back. I am still waiting and just called again today and was given the run around. They said I have to talk to this person but they are not there so I have to call back tomorrow. Can you help with this?

I decided to write this because my experience with Verizon has been unbelievably horrible. Our trouble with Verizon started with our move from one residence to another. I was told that it was no problem to put in a move order for our service, and by the way, there is a promotion that month. If you move your service, you get a free computer. This sounded great! We had so many billing issues on the first few months. The amount billed was much higher than we had been quoted, but the equipment worked great. The FiOS was beautiful, and the internet was fast and had a good connection.

All was well until almost a year later, we received a collection notice for $131.00. I was so surprised, because we had received no communications about any outstanding amounts due. I called Verizon to resolve the matter and it was a nightmare. I was transferred to multiple people, and no one could tell me what the charges were for. I wrote a dispute letter to the collections agency, because I still had no idea why we were being billed this amount. I assumed this was a mistake, and would be remedied as soon as someone looked into it. I received no communication, but a few months later I received a new bill from a different collection agency. I am surprised that the issue had not been resolved. I contacted Verizon again. Just like the previous times I had called, I was transferred to multiple people, and finally got a supervisor.

He rudely informed me that I had bounced two checks, and this was the reason for the bill. I told him that I had not bounced any checks, but he insisted that I had. I went to the bank and verified that I had never bounced any checks. Believing that this was a computer error, I again tried to speak to a supervisor. After being transferred multiple times, I was told that a supervisor would call me back. I never received a callback. Again, I disputed the debt and asked for copies of my billing statements. Again, I have received no response from my dispute letter other than a new bill from a new collection agency. I have been dealing with this for almost a year now.

I asked to speak with someone in upper management to report the terrible customer service, and the billing issues. I was told that they do not have a number, or access to upper management. After reviewing my statements I believe that they issued the refund in error, and then turned around and billed me for it. I actually don't have a problem with that, but to not notify me of the situation and just send the account to collections, is just unacceptable. At least now, I have some idea of what they are charging me for. I am no longer a Verizon customer and never will be again. We are actually using a different company now that has an inferior product but I refuse to be a customer of a company that would treat its customers in this way.

I have been a long time customer of Verizon Wireless for 15 yrs to date. I want to complain about their billing. Once the bill is received, they start calling for payment the next day after payment is not received. I have never been late more than five days. I have also discussed this with several Verizon customers and they are saying the same thing about their billing and customer service. I have always said the that Verizon was a good company but they're just another money hungry cell phone company now. Legislation and government, please pass some laws about the companies. They are getting worse and worse.

I am being charged by Verizon every month, for high definition DVR service, that I swear I never ordered. First of all, when Verizon's people offered me that service for a free trial, I did not want it. I do not know now why I should pay for something that I refused when it was free. When I looked on my billing history, I am being charged since October 2011, up to today. I have been trying to contact them regarding this issue, but was unsuccessful. I wrote them a letter, but they ignored it. Please someone help me. I am a single mother trying to make a living. I work hard for my money. I feel emotionally hurt. I am very stressed out, and I also feel vexed, because Verizon's accusing me for something I did not do. I am not a thief like Verizon treated me. I am a hard worker and a professional.

Verizon is in the habit of overcharging its customers and not making an earnest effort to correct their billing problems. Their way of resolving matters is to illegally disconnect customer's service and violating their rights as a consumer. I think Verizon should be sanctioned for their despicable switch and bait practices.

I went into the office and inquired on how to use the phone in Mexico. It is my first time in Mexico. They said it would be 46.00 dollars a month. I said okay. Well, it was not! I am in Mexico now and do not use the phone since 10/1/2010. My apartment was robbed and the phone was stolen in 11/1/2010. I have been unable to contact Verizon because of not living in the United States.

I left Verizon Wireless on December 31st because they are charging me to pay bills online or by phone. I brought my phone number over to another company. I had "Back Up Assistant" on my Verizon account, which had all my private contacts, phone numbers, addresses, and emails. This is used to send the information to new phones etc. Last night, January 4, 2012, I could see that the "Back Up Assistant" was working on my old phone. Verizon took everything out of that phone without my permission. They do not own my contract, phone, or account. I consider this stealing. What should I do?

Around June 15, I ordered on line a new service to combine DirecTV and Verizon using my existing telephone number. Received email next day, informing me of a different phone #. I called and cancelled the service. August, I received a bill for this bogus phone number, called and spoke to Manager Jason who informed me account was cancelled and I owed nothing. November, I receive another bill for more money, called and after spending 1 1/2 hours being bounced from office to office I spoke with Mrs. ** who informed me she was cancelling account. I asked for proof and she said the next bill will show credit from June.

So, I then receive two collection agency requests. Spoke to Barbara today in credit and she sends me to collections and they say I have to pay this 94. I am told that they have nothing in their records that I cancelled account. I cannot retrieve my emails as they are over 90 days old. Help, I don't see why I should have to pay for a phone number that was never activated or used.

I paid my Verizon phone bill of $49.46 on November 14 through my on line banking. I didn't put a decimal point in and paid them $4,496. It was my fault, no doubt but they are not sending me a refund. They say they need proof that my bank paid them. They sent me a statement where they took out the $49.46 and the next months bill and I still have a credit of over $4,800. But still won't send me the credit.

I have been charged $10 monthly by Verizon for a service I never requested nor authorized nor used since July 2010. The entity named above is unreachable. I only discovered this scam when I (finally) wondered why my wireless bill was so high (I pay Verizon automatically online monthly).

I've contacted Verizon 15 times in the last three months. Every time, it's a different person telling me something different every time I've had a problem with my billing. Every month, my bill is different with no overage or anything like that. I've talked to a couple of different supervisors. The first one said my bill would be $140 a month every month and it will not change. Well, this month, my bill is $168 and they said I have about five dollars credit so the most recent supervisor I talked to said my bill will normally be $174 a month. That's 34 dollars extra a month. I did not agree to that at all.

The customer service I've gotten from Verizon is the worst. I will be switching my service provider. The deception from this company and its employees is unacceptable. What happened to the days when a man's word was worth something? I mean I'm willing to pay $150 a month for the phones. I've never missed a payment and always paid early but it is frustrating having to be on the phone with Verizon every month because of billing that should be the same every month.

I noticed at the end of Oct. I was coming close to using my minutes available on the plan I had chosen. I had 1400 min and increased it to 2000 minutes so I could make it through without paying for overage. This all verified online and I continued using my phone thinking that I had the increased minutes.

They had also omitted my state discount I received working for the state of Idaho which is 10%. I contacted Verizon wireless and they told me they would put my discount back on but since I had not known to tell them to prorate my bill they would only credit 25% of the charges that were on for the 6 days of the billing cycle. I then voiced my dissatisfaction and ended the call.

After thinking about the situation, I called them back and told them I was not satisfied with their offer so they agreed to decrease my internet fee which is 3 gb a month and they agreed to charge me $20 instead of the $30 they currently charge me. When I told her my usage was only 3 mb per month average I was told I couldn't change to a 1.99 per mb with my current phone. I then found out that its going to cost me $800 to change carriers with my friends and family plan.

So anyway about it, Verizon needs some serious regulating as the consumers are at their mercy and they are laughing all the way to the bank. I rate my experience a minus 10 and feel they are victimizing customers as their way they do business.

I have been a customer with Verizon for a number of years now. For some reason, I keep feeling like they are toying with me. Apparently, "mobile to mobile" doesn't mean "mobile to mobile." I am being charged for calling prepaid Verizon customers and for checking my own voice mail. This is false advertisement and I am overly disgruntled about this. They claim that they have always charged for voice mail. Whether they have or have not, it makes absolutely no sense if you are calling your own phone. I have also never seen anywhere where Verizon says that they have free mobile to mobile calls except for prepaid phones. Mobile to mobile should mean exactly that. No more false advertisements!

I was under my sister's cell phone bill due to the family plan. This was a more economical way to have a cell phone. My husband decided to go with a smart phone with Verizon, so we moved my line to his bill. We got our cell phone bill and it was $375.00. I called Verizon and they told me that due to us moving our service 2 days after the billing cycle, we were paying for the line and all the services twice. Just be aware of moving line. This company is a joke. In moving our lines, we were not told of any charges that we would have to pay. They still have our service and our lines, so why are they prorating charges twice?

This will be the second time I am complaining about the store on Ave. K and 10th Street West in Lancaster, CA. I still have not received my refund of $228, as they promised me that it would be processed in a matter of 24 to 36 hours. Verizon got $298 right away out of my account, and I have to wait until the cows come home? I don't think so. They are working with my money and keep scamming other customers. There is nothing one can do? They need to be fined heavily and/or have their store closed. There are better people out there who are truly honest, even though the economy is a bit in a shaky state.

I already reported about my complaint letter on September 2, 2011, but I didn't get any results from you and I got a letter from a collection agency (NCO Financial Systems, Inc.). For 15 years, I had a business phone number under Verizon. In June, as I was closing my business, I transferred this to a wireless phone, with Verizon as my carrier. When I received my first bill for this phone, the total turned out to be $509.11. Due to the fact that this was such a large amount, I contacted Verizon, and was told that there was an early termination fee. Customer service informed me that they would send a new bill; however, the new bill they sent had additional charges added on: $546.49. I don't understand because I was never told of an early termination fee or contract from Verizon. I was sent two bills with outrageous and unreasonable amounts compared to the usage of my phone. However, I have not yet paid this amount.

Verizon put bogus charges on my Verizon bill and they will not credit. It always happens and I'm so tired of their billing.

Last week 10/14/2011, my son had a problem with his computer. We called Verizon they asked him for his screen ID (Problem still not fixed). The following Monday 10/17/2011, I went in on Verizon to check my Bill. I put in my ID and password, which I have been using since I first started using online bill pay. For some reason I could not do this. Verizon went and changed my information. They have no right doing this without my say so. I'm looking for some help.

I would give negative 10 if a choice is better. They had a $100 per phone trade rebate program. And the ad said that any phone existing or switching from another company will get a $100 rebate per phone when buying a smart phone and calling plan with data. So, I did and they ** me good. Never trust Verizon. They are screwed up, where they can't even give me a straight answer. I go through a dozen operators and still get no satisfaction.

When you cancel service with them they would keep billing you to the end of the cycle, they will not stop service and billing on the date you called. I have three phone calls with customer service personnel and supervisors to get this corrected. I have not been successful yet. This is a class action lawsuit waiting to happen. We need to stop these mergers -- Alltel was pretty good, Verizon sucks.

I am being over-billed for a service that did not begin until September 13, 2011. However, they are billing me from August 23, 2011. I got no help from their customer support. They were rude and stated that I am not getting a credit. Pat was specially rude to me. When asked to speak with a supervisor, she said, "There is no one other than me to deal with and you're not getting a credit."

I have sent numerous complaints to the Better Business Bureau and Public Service Commission but Verizon continues to harass me every month. Now, they have the audacity to send me to a collections agency when they owe me money. I have received letters and phone calls at work for money I do not owe. Why is Verizon allowing these fraudulent business practices? The fraud needs to stop immediately and I need to be reimbursed for my expenses.

I had to dump their intermittent service after they left me for weeks on end without service several times and without any idea of restoration or remuneration. I was unable to complete my work assignments and incurred hundreds of dollars in expenses as a result. I was charged $50 for a call I did not make. They continue to send me a bill every month for service I dropped months ago. They promised to put me on their do not contact list, yet I get a bill every month for service I no longer have. Why are the people from the collections agency calling me?

In January of 2011, I got a call from a collection agency that was trying to collect an arrears of $338. The only problem was that I was not in arrears and never had been. Throughout the year, I have called customer service, collections, recovery, and security. I have sent letters to collections, recovery and the president. So far, they all agree that the account in arrears is not mine. The person in arrears has the same first and last name, but a different middle initial. And clearly the account has a different SSN. In spite of all the contacts, Verizon has put negative feedback on my credit history. After 2 different contacts with Verizon, where I was assured that the negative feedback would be removed, Verizon sent me a collection notice offering to settle for 1/2 the money.

After sending a complaint to the Attorney General in NY, and a letter to the president of Verizon, I was contacted by an "executive response representative". This lady proceeded to try and convince me that Verizon had not made any error, but had provided the correct info to the credit reporting agency who had then made the mistake. I provided her with documentation, showing that apparently the collection agency had made the error, then 2 credit agencies had made the same error, and then Verizon itself had sent the collection letter to the wrong person. She had no explanation. She committed to getting more information and said that she would call me back on Monday. Three weeks later, and a few more calls, of course I have not heard a word from her, not even some new Verizon lies.

I called Verizon on October 4, 2011 due to my home phone and internet bill being extremely high. While reviewing the account with the representative, on the front of the bill, I noticed a charge that stated, "other providers" with a fee of $39.98. The representative said, "Yes, those charges are wrong and we don't know where they came from.

I then stated, "Well, I want them off my bill and if they were on my past bills, I want credit." The representative stated, "Well, I cannot give you credit. You have to call Payment One and ask them for credit. I then said, "I didn't sign on with Payment One for service. Why are you charging me, taking my money, and giving it to them." The representative said, "No, it is not like that." I then asked, "Well, please explain to me what you are doing with the money that I have been paying to Verizon under "other provider". I then stated, "This is not legal. It cannot be. The representative then stated, "You're right, but Verizon has nothing to do with it."

Help!

I had Verizon wireless family plan. In March, my contract expired. On Saturday, the 30th, I switched through Wirefly to T-Mobile. Since bills are paid in advance, I was paid until October 21st. I called Verizon to refund the 3 weeks of service they are not providing me. But they refuse to do so. I was told by a representative before my contract even expired that I could cancel at any time and the bill would be prorated. I was told by a representative today that she would ask if she could make an exception to their policy. She placed me on hold and said she couldn't. When I asked to speak to a supervisor, I was put on hold again. The representative came back to say that it's a 4-hour wait. They should not be allowed to charge me for services not provided when I'm not under contract. I was told by a representative on several occasions that if I decide to cancel, my bill will be prorated. My account number with Verizon was **.

Verizon has been ** up my bill almost monthly since December of 2010. Most recently, I made a payment of $273.98 to bring my account to a zero balance, and they have only credited me $9.02 and turned my phones off. They refused to let me out of my contract and insist that I owe them $264.96. Simple math shows that there is an error in their accounting, but instead of fixing their error, they have once again burdened me. I have lost money due to the actions of Verizon, and can't contact my family on the other side of the country.

Sometime in the fall of 2007, I called Verizon for some wireless internet service. At this time, I was living with my mother at **. Someone came out and hooked everything up, went over my billing with me and left. Everything was fine. In the winter of 2008, my computer started to give me problems and would crash all the time. I took it to Staples to have it looked at and they ended up recovering any photos, music and files on some backup discs for me. So early 2009, I called Verizon and canceled my account. Done.

Sept 1, 2009, I moved into my own place and called Cablevision for service. They came out and set up my cable and internet. Fine. All of a sudden, Spring of 2010, I received this bill for roughly $70 from Verizon. So I called them immediately and asked what it was for and reminded them that my account had been inactive for about one year already. The representative told me that it was understandable. The bill must have been computer generated and forgot it. He would take care of it. A couple of months went by and I received another bill for the same amount. This time, I wrote on the bill receipt "account canceled/please correct". Then another couple of months went by and I got a letter from collections. I called them to find out why I was now in collections for $106? The representative told me to write a letter explaining why I shouldn't have to pay the amount and send any documentation supporting my case. So I did that. I hadn't heard anything.

Fast forward to January 2011. I went online to check my credit because I wanted to trade in my lease for a new car. Wouldn't you know that Verizon is sitting there with a big black X and dropped my credit at least 40 points! Since then, I have made hundreds of phone calls to Verizon (to get the runaround), to the collections agency and have written a dispute letter 5 times; all because they kept claiming that it was never received. The last time was sent priority mail with a signature. I know for a fact that they've had my dispute letter since May 2011 and I haven't heard at all from anyone! I want my credit cleared and an apology. I don't know why they are billing me. I wasn't using their service at the time of the charges. I don't have any of their equipment. I will never use Verizon again nor will I recommend them to anyone that I know.

I recently purchased a land-line device through Verizon. I had cell phone service with them for well over 3 years and had fulfilled my contract obligations. The land-line was on a new contract for 2 years which I had no problem with. When purchasing the device it was clearly explained that the bills would be separate since I was under no contractual obligations with my cell phone service. However, I am longer with Verizon as my cellphone carrier and now my land-line has been disconnected. Now, I'm forced to pay an early disconnection fee of $200.00 when my land-line bill is only $20.00. I would like to keep my land-line service but cannot until I pay the current bill due which I am disputing. I am requesting that my land-line service be reconnected immediately and that my bill be separate from my cellphone account so that I can continue my contractual obligations.

I suspended my cell service for 6 months. I was told at the time that I would be notified prior to reinstatement and be able to re-activate or cancel service. I was not notified. My last statement showed a credit of $15. This month there's a $46 balance. My rate is $39/mo., pre-paid, so this reflects $18 charge for a partial cycle (last month) and the next monthly, through 10/20/11.

The partial did not show up on last months bill. I would have canceled had the last bill been accurate or had they notified me as they said. They are billing me for a service I do not want, I did not access, and was not even aware was active. They deliberately gouged me for an extra month. I have spoken to a customer service supervisor who apologized for any miscommunication but made it clear they are not going to wave the charges. I have paid the charge for the partial cycle but I do not think I should be liable for an additional month.

I have been unemployed for almost 2 years now and yes, $46 is a big deal. I've filed a complaint with the FCC and closed the account.

On Aug. 23, 2011, I canceled my account with Verizon because I got a shared plan with a different provider. I went into the store and paid $188.97 for the cancellation charges and remaining bill from Aug. 13 to 23.

I got a bill in the mail a month later on September 23 saying that I owe them $98 for a cancellation bill. I called and told them that I already paid and they told me that the $188.97 was for a week of minutes and text, which is not true because my regular monthly bill is for only around $50. I asked them to send me the log of my minutes and text from every number to prove that I was right. They said that because I was no longer a customer, I didn't have the right to that. Even though I hadn't paid them to cancel my contract.

I went back to the Verizon store to ask for the receipt for the payment of $188.96 and they printed it off but it did not specify what the payment was for. I asked them as well for the log and tried to go online, they booted me off of finding anything. I am afraid I am stuck with this bill because they are really dishonest. I will never use them ever again and tell everyone not to either.

I paid Verizon wireless back on 8/22/2011 through my bank but by mistake bill went to Verizon residential. I caught the mistake and asked for them to transfer to Verizon wireless, but residential is saying I had an outstanding balance of $88.37 from back in March 2011.

I was on one bill pay back at that time. I called and asked to cancel the one bill because I could not deal with the confusion of resident and wireless one bill. I cancelled residential service and paid them ($24.15) their portion on 4/15/2011 and paid wireless ($88.29), which I was told at the time was the balance due. And now I believe wireless was paid twice for this particular bill.

Looking at my bank statements, I have not missed one payment. I can't deal trying to explain I feel wireless got paid twice. Wireless blames residential and residential blames wireless.

I made a call to my daughter studying in Brazil. Verizon says on the website that a call plan would be $0.14/min and then says calling without a plan would be higher, but doesn't says how much higher anywhere on the website. Googling, it showed me $0.20 to even $0.50 would be the worst I would pay. Verizon charged me $5 per minute so it was $100 for a 20-minute call and I had two calls before I knew how high the charges would be.

I'm so frustrated and hurt and shocked by Verizon's actions regarding this situation. On Sept 5, an unauthorized user went into a store and ordered over $600 worth of equipment onto my account and added 2 additional accounts with $375 cancellation fees. And I found out by multiple emails coming in saying thank you for staying with Verizon and changes have been made to your account (getting the emails while I am at work). So the next day, September 6, I went down to my local branch and ask what is going on. The manager informed me that a phone was charged to my account, without saying that a new line was opened as well (so I'm thinking upgrade phone). I told him that I never authorized this, he looks at the account trying to blame me (I have a password, the individual was nowhere on the account and he confirmed, they didn't ask for ID nothing). The manager apologized and told me that I would have to get the equipment back. I'm upset and now I have to chase this person down. Beg for the phone back, when I never authorized them to have it. I have to take time out of my day, when originally Verizon should have done their job and never let this happen.

So to continue, I'm hurt and called Verizon customer service. When I told the first agent what happened, she told me I will have to talk to fraud. So, I waited on the line for 30 minutes. Yes, 30 minutes no one picks up before hanging up and calling back again to cancel my services. I told the agent this time I want to talk to a manager.

Guess what happened? They wanted me to explain to them, now the third time what had happened. They told me again that I have to talk to fraud. I'm pissed and told them I want to cancel my services. Now, listen to what they told me. We will cancel your services, but you will pay your cancellation fees. I'm yelling at this point, telling them I never would consider canceling my services if this situation didn't happen to me. And you have put harm in a way, messing up my credit. And now I have to continue being your loyal customer. What happened to you being loyal to me? Once again, the lady connects me to another agent.

I still haven't talked to a manager yet, can you believe it. This agent gets on the phone and asked what the situation is. So now, this is like my 5th time explaining it and hours dealing with the situation with no resolution. He told me that once again I will have to pay for cancelling my service. Basically, this situation isn't a good enough reason for them to waive my cancellation fee. And that is what I would like to ask from Verizon.

Anyway, I screamed at the guy after repeatedly asking for a manager and now at this point I went to another branch asked to speak with a Supervisor. They connected me to an escalated agent, whatever the hell that is. The guy was very rude and doesn't care what is going on and can you believe it, a million apologies and no damn resolution to the problem..

So, simultaneously I am dealing with a rep (can you believe it, I asked for a manager in the store and they still couldn't let me talk to one) and talking to his escalated guy on the phone. The guy in the store is apologetic and tells me they need the stuff back and the one on the phone is rude, telling me that once again I will have to pay to cancel my services.

Hurt at this point and still not refusing to give up. I called back again and told another agent I need someone to think outside the box. I need someone to really help me and stop giving me apologies but do something about this. She calls the branch and finally gets her manager on the phone. She finally gave me some options, but still the one I want to take can't be done. So, I'm still stuck

My demands were, have the branch manager and rep call me with an apology. Write the equipment (the equipment cost is equal to 2 months worth of services) off my bill, keep the services and the other lines (be responsible for the cancellation fees), or let me cancel all my services immediately without cancellation fees on all lines. Neither seems to be a possibility.

What to do, Verizon is only good at handling minor situations quickly. But when their company is at fault they still want you to pay for their mistake. I spent all day over 8 hours dealing with the situation, still lost and extremely hurt. It has 4 days and no call backs, no apology, nothing. I had to call them again.

In switching from Verizon to AT&T, we were informed by Verizon that the agreement we signed requires us to pay for our service to the end of the month. This means, as what happened with us, we are required to pay nearly a full month of non-service from Verizon.

AT&T's policy is that they prorate the charges to the date of switching away from AT&T. This is what we expected from Verizon.

Verizon never did send a "final bill", but only the regular monthly bill. Except by making three phone calls, it was not clear to us that Verizon was going to stop billing us.

Verizon Wireless took money out of my checking account without my authorization and claimed that the payment was made through my verison wireless account. This was untrue. I did not make the payment. When I received a message on my cell phone that the payment was received, I called them immediately (5 minutes from the time payment was made) and told them that I didn't authorize that payment. They claimed that the only way that it could happen is if I did it; however, I believe they took the money from my online account. When I demanded to talk to someone of higher authority, I was transferred to a voicemail.

I changed my monthly billing plan from 450 minutes to 900 minutes. I called to change the plan on the day before the next billing cycle, on the 9th of July. The billing cycle runs from the 9th to the 10th of each month. Instead of charging me for the new price plan which is $59.99 per month, Verizon is adding on an additional $20.00 for a prorated fee.

In late 2010, I contacted Verizon Wireless to add the "mobile hot spot" feature to my cell phone service, as I planned on traveling to Long Island over the course of the next few months to care for my terminally ill mom. While caring for her, the Internet service provided via the "mobile hot spot" was very slow, and I kept getting repeatedly booted off of the Internet.

I was unable to perform any work duties during this time because of the very poor quality of service. I called Verizon several times to trouble shot the matter. I also went to the Verizon Wireless store in the Smith Haven Mall on two occasions (as well as having my iPhone completely diagnosed by the apple store at the same mall). After wasting valuable time with my mom on her death bed, I requested that the service be terminated (as it was useless to me).

On 4/16/11, I personally made this request to the person on duty at Verizon. I returned home after my mom's burial on 5/14/11. I was mourning the loss of my mom and did not review the May or June bill. I have automatic payments scheduled. On 7/16/11, I reviewed my bill and noticed that I was being charged for the hot spot service. I called and spoke with Nancy; she confirmed that I had requested that the hot spot service be terminated on 4/16/11. She re-assured me that I would be receiving a partial refund for 4/8-5/7/11 and a full refund for 5/8-6/7/11 and 6/8-7/7/11. I waited patiently for credit to post.

On 8/30/11, I received a notification that my Verizon bill was paid. I went into "my Verizon" to check on my account. I learned that I was given a full refund for 7/8-8/7/11. However, I was not refunded any money for April-May-or June. I called the Verizon customer service. I spoke with Taylor. She insisted that I had usage during that time, and she refused to honor the agreement that representative Nancy made with me on 7/16/11.

When I asked to speak with her supervisor, she told me that the supervisor was busy. When I stated that I would hold until the supervisor was available, she said that she has spoken to the supervisor and was told what to relay. I asked again to speak to a supervisor; she refused to put one on the line. I asked four times to speak with a supervisor, and was denied access each time. I hung up the telephone and called the customer service line back. This time I got a representative named Jessie. She was very kind, and she heard me out. She agreed to issue a partial credit. She agreed to issue a refund for June and for half of the month of May.

I am writing because although the monetary amount is minor, the principle of the matter holds value to me. First, I signed up for a service that turned out to be worthless to me, as it was extremely slow and it kept booting me off, not allowing me to complete the work I intended, Second, I personally requested to have the service terminated on 4/16/11. It was not done. Any billing after that point should not have happened. If I inadvertently hit a button and turned on the feature, I should not be billed for it, as I should not have had the feature. Third, Verizon representative Nancy and I entered into an agreement on 7/16/11, whereby, she was going to issue a partial refund for April (from 4/16-5/7/11) and a full refund for 5/8-6/7/11 and 6/8-7/7/11. I feel that Verizon should honor that agreement. Finally, I think that there should be a way for customers could bill companies when they commit an error, and we spend our time trying to rectify the matter. In my case, I invested one hour of travel time to the Verizon store on 4/16/11. This was in addition to the 40 minutes, of waiting time and 35 minutes of calling a customer representative time.

In addition, I was sent to the Apple Store to have my telephone diagnosed, which took additional 1.5 hours. I also spent 40 minutes worth of time when I contacted Nancy on 7/16/11, and an additional 1 hour of time today with Taylor and Jessie. This is a total of almost 70 hours! I am a licensed master social worker. If I were to bill Verizon for 7 hours of my time, at the New York state rate, I get paid (not the rate that I bill for my services, which is much higher than what the state pays me), then Verizon Wireless would owe me $231.57. Of course, this does not even cover aggravation and frustration, and the time I am spending filing this complaint.

In March, I cancelled my service with Verizon. At that time, I had Protection Pak Enhanced-Lap ADH. Each month since the April bill, I have been receiving a charge for this service. Each month I called, I was told that the last agent did not remove the service. On 7/27/2011, the charge for the Protection Pak was finally removed. An account will be credited for months that the company failed to remove the service; plus under Verizon's policy, if a bill is late, they will charge 1.5 percent or $7.00-- whichever is greater. I expected the same policies extended to me since they failed on more than one occasion to correct the error. Each agent I spoke with said the same thing. It will be corrected after repeated calls to Verizon. It was not corrected until July 27. When I spoke to an agent on August 30, 2011, I was told he could not find my account. The protection package was removed; however, no credit was restored.

I stopped Verizon Wireless service on 8/22/2011 and went to a new service and ported the number. My contract with Verizon has been over for 2 years. They continue to bill until 9/16 (end of billing cycle), a full 3 weeks passed the switch.

For 15 years, I had a business phone number under Verizon: **. In June, as I was closing my business, I transferred this to a wireless phone, with Verizon as my carrier. When I received my first bill for this phone, the total turned out to be $509.11. Due to the fact that this was such a large amount, I contacted Verizon, and was told that there was an early termination fee. The customer service informed me that they would send a new bill; however, the new bill they sent had additional charges added on: $546.49. I don't understand because I was never told of an early termination fee or contract from Verizon.

We submitted a previous complaint in regards to the billing and charges. Now, they are still billing us and adding charges to our canceled service. I want the bill to be completely written off and removed from our credit and collections.

On August 4th 2011, I called Verizon to disconnect my service. A representative said to not worry because I am paying a month in advance and that she did something into their system. I explained to her that I don't want to be paying any extra dollar for next month. On the next day, I noticed that my phone is still working and I am getting text messages, receiving calls and I wonder what's going on.

I went to their website and try to disconnect that myself and went through the process but they won't let me disconnect in their system because it was set up to be disconnected on the 12th of August. I have explained to the representative that I don't want anymore extra, means to stop it the day I called, so whatever she had done, they screwed me for another month's bill while I didn't need their service. I called and spoke with Odessa, a supervisor, and she said that it was a valid bill and that she cannot do any adjustment because my phone was being used.

I think this company continue to rip people off for services not needed. I don't appreciate their service for several reasons; minutes that I did not use does not roll over for the next month while if I am short on my minutes on occasion then I have to pay for extra. I am paying too much that I did not even use and nothing was given back to me. They are very greedy and a rip off!

This company needs to train their representatives to do a better explanation with their customers. They have misled information on not to worry because I am paying a month in advance and then I got a bill. For what? Do they make sense? I think they needed to be investigated about their billing problems.

Me and my aunt went to Best Buy 2 months ago to buy a computer for my aunt. She is an elderly woman. And the only thing she needed this computer for is to be in contact with her relatives, to check some e-mail and may be some googling. When we chose the computer, they offered it cheaper if we took the connection. The cheapest connection offered by them was Verizon Wireless 5GB for $50 a month. They told us it was more than enough for her, because it will give her at least 7 hours a day, totally around 220 hours monthly. We were told that we would get the first bill 35 dollars more, which comes to 85 plus tax. But afterwards, it will be just the $50 a month. After we received the first bill of $88, we didn't receive any other bill (they didn't write the apt number).

My aunt was worried. She asked me to go to one of their shops and pay the $50, so I went. But instead, I found out that it's $100. We called customer service. The girl on the line proved that the bill was $100 and that my aunt used twice more 10GB, which is impossible. She can't even download anything. And she doesn't use any sites or services that would take it to 10GB. This lady on the line, instead of helping out or advising what we could do, said that it's better we take $80 package, because it's going to be the same amount for each month! I asked for detailed bill. She said they do not send that kind of bill, which I knew they do! And I tried to sign up on their site, but it's like hell. You need to wait for the password they must send via e-mail, which they do not!

We called again later on that day to cancel the contract (the cancellation fee is $170). But since my aunt has low income and on SSI, we wanted to dispute the charges. After being on the phone for more than an hour and shifting the lines from several employees to managers then dispute center, we got an answer that we need to go back to Best Buy. We were told that we need to see the manager and ask him to reverse the cancellation fee of $170, which was a lie! At Best Buy, we were told they can`t do anything about it.

After looking at our account, they said that the $100 bill is for month of June, June 20-July 20 (we bought the computer on June 20). And there is another bill for $100 for month of July, July 20-August 20! They didn't do anything and were lying to us all the time. Verizon and Best Buy employees falsely advised us about Verizon Wireless without proper explanation on what we should expect from this type of connection. Plus, they sold us a $70 USB 4G LTE, which we didn't want as they saw. We wanted a 3G USB that was for free. But they said that if we take this free 3G USB, we will have to pay $50 tax! Is it possible?

Based on info from a store rep, I bought an iPhone and Samsung from this store. And I started a family plan with these 2 devices. After 24 hours, I returned both phones and cancelled the plan. They charged me 2 x $35 restocking fee. I argued that the rep had misinformed me that I would be using the new fast 4G. They lied as I would have needed a different device for this. Also, they told me the technology would 'go through walls', allowing better signal strength than that of AT&T. This is untrue as I had worse signal strength. So, they told me they couldn't reverse the restocking fee because these phones are now used. I had to pay the fee and walk away. Now, I have been charged $139.80 early termination fee, which is not in compliance. All I should be paying is the restocking fee.

I purchased an advertised 4G Broadband device from Verizon in Wilkes-Barre, PA months ago. Every day of every week for the past 4 months, the device malfunctioned disconnecting me every time, 10 minutes at a time, sometimes shorter. Two different replacement devices have been given which have malfunctioned. I downloaded every update and moreover, I've worked with Verizon on the phone throughout the entire process. Still, I seek remedies for the failure to provide services as advertised or promised.

My husband and I have signed up with Verizon Wireless to try out their service. We purchased two Thunderbolt by HTC phones and within four days we decided to return the phones due to the very poor service and battery life on the phone. Verizon policy stated that we had up to 14 days to try out the phone. We returned the phone to the same place that we purchased them and cancelled the plans.

About a month later, we received a bill from Verizon in the amount of $1,333.94 for the four days that we had the phone. I called Verizon and asked why the bill was sent to us in such a big amount and they said they would fix the error and send us a letter within 30 days. The next month goes by and we received another bill in the amount of $750. After making another call to Verizon, which was over two hours, they came back and said that they had made an error and it was fixed. This time, I very much thought it was fixed and that that was the end of bills from Verizon.

Not even another month goes by and we get another bill from Verizon in a different amount - $688.48 and it has gone to collection. At this point, we called Verizon again and I was on the phone for over three hours and they were unable to fix the problem and the representative kept on mentioning fees for technologies we never had from Verizon. I am exhausted in dealing with Verizon Wireless bills and would like for it to be over. I want the bill to go out of my credit report.

Verizon continually sends me bills for over $500 - $700. I am continually ripped off and if I want to do anything about it, they can charge me almost $200 to get out of it! I have been a customer for over fifteen years with Alltel when Verizon bought them out. Now, I get huge bills for what they call unlimited! I went in to upgrade my phone and computer to total unlimited and it was only supposed to cost $160 a month. Well, my bill was $700. How is that possible? Now, they tell me that they do charge for two months in advance! Well, it would have been nice to be informed of that! And the guy that did the most damage in this shell game was Chad ** from Hobe Sound, Florida. He sold us stuff that we didn't need and nothing worked. They knew it! Then to get it all taken cared of, they charge me and my friend $179 each, after my friend gave them $700 dollars that day to get this equipment. In the last two months, my friend and I owe over $1,558 with all the charges added! This is one company that needs to be overseen and looked at!

Since October 2010, I was billed on two different account numbers for the same services. I had no idea until I got a call from a collection agency. I was told that this was resolved in June 2011. I got a final bill with a zero balance and the other bill was correct. In July, I received a bill for both accounts again. Guess what? I am being billed on tow accounts and Verizon sent it to an outside collection agency. They won't work with me now.

I had an account with Verizon PCS and my number was **. I had many dealings with them about my charges. They always overcharge my account and when I would call them and make a dispute, they would claim that it will be credited. If it wasn't applied, I would have to go through the whole process with another incompetent representative.

They finally closed my account and forwarded to a collecting agency. My final bill was over 1200, which was incorrect. On top of that, they sent another final bill almost a year later adding over 200, which is for the the fee paid to the collecting agency. Now the agency has been calling and I specifically told them I was willing to pay but not the whole amount because I didn't owe that amount.

Verizon choose not to call me or keep in touch with me. They did have their corporate office call me and we would miss the other's calls. I did leave a message to speak to their representative but she was on vacation and I never heard from her again. Now this collecting agency, called RDM, has spoken to me and I told them I would only pay 800 but I have to make payments.

There is a scam going on because they agreed but the billing is still what Verizon is trying to collect. I will not pay this amount, which is now 1404.16.

I called Verizon to get them to update my credit report because they had reported my account as a balance being due and it was bringing my credit score down significantly. When I called Verizon and gave the account number to Maida, she said the balance was $0. But then when I told her it was on my credit report and she accessed my credit report, she lied and said that I never gave her the correct account number and that she could not update or take the charge of my credit report. The charge should not have been on my credit report from the beginning. This was an error on Verizon's part. Verizon customer service department has credited my account for the amount because they agreed that it should not be on my report. Verizon Credit Reporting department has failed to remove it from my credit report which is resulting in a low FICO for me. Please help me get this resolved.

I made a purchase with Best-Buy mobile in Louisville, Ky for a Verizon phone. I was told my bill would not exceed $150-$160/month for services.

I received my bill and imagine my surprise when I saw it was $297. I read the bill and saw all these "surcharges/ taxes and what-not, none of which was explained nor was it explained that we would be charged "airtime" for the web which was a feature already installed.

I tried to explain this to Verizon, to no avail. But before I could get the first bill straightened out, Verizon tacks the next month bill on there. This was nearly $600, which included 1.99/MB of data. Again, I went to the corporate store. The representative was very unhelpful and customer service wanted the $900+ for the service to be re-instated and they offered no relief.

As a customer since 1992, I received the worst service anyone can ever expect as a supposedly great customer. I accidentally left my phone on a table, and we had a terrible storm come up. By the time I realized it, my phone had been wet for awhile. I stopped at a Verizon store, and I got the runaround for one and half hours. It was because my bill was due on August 1, 2011, and it was August 6, 2011. The nice gentleman at the store told me that I was due for an upgrade, and that I could get a new phone that day. Unfortunately, Verizon placed a hold on my account. Until I paid my bill, I could not get the phone that day. I argued for one and half hours with customer service, and explained I never pay my bill until around the 10th-17th of the month. It is because my rent comes out of the check at the end of the month. I needed this phone for my business dealings. I was out of town at the time, which made it more of an emergency that I had my phone with me. I received no help or whatsoever from Verizon Wireless. I have previously been told my account was in very good standing, and I was considered a gold customer. I would hate to think how they treat their average customers.

Let me start off by saying I had to select a "star" for service to submit this. If it were up to me, they would get nothing. Verizon One Bill is a nightmare. They bill and bill even though you're not with their services anymore and after you pay them what is owed they don't credit what you paid them. They also won't mark your bill as paid and so they will bill you again with a late payment.

Sure I am late because their one bill system doesn't bother to pay back what they have already been paid for. When you call them to get things worked out you are transferred to multiple locations. Aside from that no one can help you, then you are transferred some more after you become upset because Verizon One Bill has over $1,000 of my money that they have not paid my creditors and so those creditors are coming after me.

Again when I try and get one bill to respond and pay what I have already paid them no one will or can help me. After almost 2 hours on the phone getting transferred from person to person it's still not worked out.

They are charging me for an out of date inoperable HP mini laptop that they said was new (got a 2 year contract). It was sent back twice in less than a year. I sent the thing back in March 2011 after months of hassle, run around, being called a liar, and even calling the state's attorney general, Dusty **. Now, they are charging me for service I NEVER got because the service came through my home provider for something I sent back 5 months ago because it NEVER worked right. This is only the start of the nightmare with Verizon. I have contacted the FCC and the BBB and our attorney general. I have the witnesses, the papers, and the proof and they are still calling me a liar! And they want their money!!!!!!?

Where to begin? Okay, how about last month - I noticed a $9.99 charge on my bill, so I called the dreaded customer service (yep, big wait as we all know and the ever ** auto answer **) only to find out it was for data charges. I told them I had data blocked on my phone and have had it blocked for nearly 3 years now. I was told, "The auditors put that charge on any phone that has a block." What? Huh? You mean to tell me I have to pay for a service I can't receive due to my current settings? "Well, Mr L., we can remove the future charges for that service but just not the initial month since you did in fact have it on your phone." Huh? **?

Well, after much fighting, kicking, screaming, whining, and asking for advice several times, they 'agreed' to remove the charge. Gee thanks. Yet, I wonder how many thousands of people just assume the cost has risen and pay the ten bucks a month? Crooks and robbers they are, I say! And if the total they have embezzled or outright stole exceeds a certain amount, is that not a felony or grand larceny maybe? Watch your bills folks, Verizon are thieves and will steal from you without conscience.

Our 3g modem broke, went to Verizon to replace it. They said it's no longer available in 3g, I'd have to get it in the new 4g. Salesman told me he could get me the new plan which would save me $10 a month. It cost us an additional $280 in overage fees and now were locked in for 2 years. Complained to another associate in store (manager too busy). He agreed that we should have been told that we were no longer on an unlimited internet plan, so we could conserve our time. He said he'd credit us the $280 on the next days business. Manager denied it. We're sick of being lied to.

I made one international call on Christmas time and got a Verizon bill of $537.54 for a 45-minute talk. I cancelled my Verizon service on May 16 and I still have a bill, June with $48.48, July with $47.48, and August with $1.00. Before May 16, I paid $148.98 and Verizon tried to play with my money until it is gone.

Every Verizon bill has unusual fees. I made calls to Verizon customer service and got nothing. To whoever has a Verizon service: Good luck. One thing I know, I will never, ever come back.

After 8 years of service with verizon daughter decided to bite the bullet and get and iphone. the plan was an extra 29.99 a month. When we came home from verizon she plugged her new iphone into the computer to get songs and the computer recognized it as her ipod and wiped all her contacts out. After calling Apple and Verizon we found out this is a common problem and to just plug it into a mac and reset it to a phone. Now she needed to get all her contacts back she called Verizon and they walked her thru turning back on her Dare and using backup assistant then transferring all info over to new iphone. Here is where the problem starts... Verizon now says since she activated an old phone per their direction her bill has now gone from 29.99 additional a month to the new 79.99 a month WHAT A SCAM. I have called and e-mailed Verizon several times and have not been able to get this resolved. I would love to get in on a class action and teach them a financial lesson the way they rob all their users monthly.

I started a 2 year contract with Verizon back in 2010. At the beginning of 2011, I got on a family plan with my fiance. I was told by the representative that in order for me to get on a plan with her, I had to pay my bill of $299. I paid the $299 right then, in the store. I was told that my account was closed and I received a bill with a 0 balance (do not pay).

This morning I called Verizon and asked them to return my deposit of $400 since my account was in good standing. I was told by customer service that they sent a check of $43, which was the rest of my deposit after they took out $299 for my last bill. Verizon charged me twice for the same bill.

I cancelled my Verizon service on 7/2/10. I had two cell phones; one was my daughter's phone, which rode on my primary plan. My daughter got married. She moved away, and bought an iPhone through AT&T. I continued to pay for her service even though she was not using it because my contract didn't expire until the end of July, 2010. When my contract was up for renewal, I called Verizon. I requested that my cell number be transferred to my new carrier, and for disconnection of both phones. My bill was due at the end of July, but I paid in full around the first of the month. I made certain to ask the representative if Verizon and I were even now; no more bills due and service would be cancelled at the end of the month. I was told yes.

Six months later, I receive a bill from Verizon. The representative said he would put in a request; it would get it taken off my bill. He couldn't take it off himself. I was advised I would be notified. I received no bills, and assumed the matter was cleared. A few months later, I received a call from a collection agency-- reporting I owe Verizon 15 dollars. I called Verizon who stated they gave me a break, and ate most of the cost. I had to pay 15 dollars (for a service which I asked to be disconnected). I sent Verizon a check for 15 dollars, and Verizon put a charge off on my credit report. My credit score is excellent, except for this. In fact, I paid Verizon 18 dollars via check. The charge off is for 15 dollars. It's interesting, but that scar on my credit report didn't appear until after I sent a complaint to BBB about Verizon--the fact that they are stealing money.

I signed a two-year contract with Verizon. Part of the reason I signed was the option to add or remove features. One of the feature was the unlimited data plan for $29.99. I did not know that they were changing to a tier system. I have tried to add the feature since I heard about the new tiers. Verizon is refusing that it was part of the features when I agreed to the contract and I want what was offered when I signed my contract in good faith.

How can they remove options which I signed up for yet hold me to the parts of the contract they want. I was told when I agreed to the new phones that I could add the unlimited anytime during the life of my contract. They misadvertised what was available to me or they just plainly lied.

I received my latest phone bill. On there is a charge from a Fetch Unlimited. When I called the number given for billing questions, it actually took me to a Fetch Unlimited representative. The rep told me that another person not authorized to make changes or charges on my Verizon account had signed up for a fax service. They said they would take the charges off for the present billing statement and the next billing statement in a billing cycle or two. They gave me a confirmation number.

I called Verizon and questioned it. They said that the person or Fetch would have to have my security number after my phone number to be able to put charges on my phone bill. Now, since the security number is plastered all over the bill (on-line) and most correspondence to them, this is no difficult feat. I do not know why Verizon did not call me to verify the additional service. They usually do if it is a long distance provider change. Also, I believe this scam has been reported before through AT&T. Verizon should be aware of it. I believe that somehow Publisher Clearinghouse has something to do with it. You can go on line and enter their sweepstakes, which I foolishly did. Then, it automatically shoots you to all these offers. My box has been full of scams ever since. I suspect this is one of those since I did have to put my phone number in when I entered.

In most cases, cellular users are charged for airtime, not calls.

On June 6th I made a payment of 191.00 and Verizon charged my credit/debit card 456.20. It was reversed that night thanks to my getting the bank involved, but on Monday June 9th they put the charge through again and now I have had to cancel my debit card and contact all of the direct payments that come off of that card to charge them. Verizon says that they have sent a credit through to the bank but as of today June 13th nothing has shown up.

Their sales people are liars. I asked if I added my mom to my plan would I have to sign a contract on her phone and they said no. But surprise! The paper they said was a reciept was also a contract for a year.

I cancelled my account with Verizon as of September 2002 due to lack of service. They owe me $69.32 since 2002 and I have nothing but headaches trying to get my money from this company. I have spoken to a Supervisor that works in the Refund Department a Ben Robinson at 803-400-4297 for the last couple of months and eveytime I speak to him he tells me that I will be receiving a check and to this day I have not.

This has cost me numerous hours of going back and forth to get this resolved. As well as the pure frustration of having one customer service representative tell me lie after lie. I just want to end my service with Verizon, recieve the $91 credit and move on.

Today is April 6, 2002 and I have not yet heard from them. So I contact the customer service department and was told that my account is now in charge off status due to non payment. I was also told that the deposit I gave to Alltel is not being applied to my account nor will I be seeing a refund. I was given the phone number for the collections department and was told to call Monday, April 8, 2002 and discuss the matter with them, but as it stands now, I am being charged $165.88 for my last bill, and my deposit is void and no good.

I paid to save my credit but is there someone to help me fixing these guys?

Same thing all over in March. Today I talked to Don #5741 who agreed this was a mess and would clear the entire bill amounting to $4.72